Lexus of Route 10

4.8
Overall Rating

Customer Service: 4.8 Buying Process: 4.5 Quality Of Repair: 4.0 Overall Facilities: 4.4 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.7 Overall Experience: 4.8


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5
jckt on 11/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is one of many Lexus vehicles I have purchased from Rodger Pannucci. Rodger always makes the purchase smooth and trouble free and is the reason i followed him when making this purchase. I would always recommend Lexus and Rodger.


Become a believer.

5
DurangoShoppr on 10/31/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

First time in a Lexus. My experience was as close to ideal as it gets. Worth noting that my circumstances are not really comparable to most car shoppers, let alone most Lexus shoppers, as I am not the kind of customer car dealers are clamoring after.The overall process was much smother that I would have expected. More importantly, I never got under the impression that I was being misguided or treated dishonestly. I would go back there in a heartbeat.Sales: Lenny Debonis - Finance: Amanda Silva - Delivery: AdamCPO Lease: 2014 GS 350Pet peeve: For some undefined reason I had the expectation that the car would be detailed on the outside as well. The interior is impeccable, missing only the new car smell, but claying the exterior would have increased my bragging by a considerable factor. Emphatically not a complain though; only a pet peeve. PS. STRONGLY recommending CPO lease. Better warranty than new and free services included. I speculate, mostly due to the extremely high initial quality of the Lexus cars. My lease payments will total approximately twice the depreciation of the car during the lease period so everyone makes out well, myself included. PPS A special, heartfelt "Thank you" to Julia for taking this experience clear over the top.


Crooks and Liars

2.2
ChrisS on 10/30/2016

Customer Service: 4.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 1.0 Overall Experience: 1.0

Took my lexus rx350 in this saturday for 75000 mile service and for flashing AFS light (Adaptive Front lighting System) on dashboard. I had just replaced my headlight bulbs on my lexus myself and thought the light just had to be reset. The service advisor then comes out and says the AFS light is blinking because my headlight motor is broken but they are willing to replace the headlight for me..."it will only cost $2100 for parts and labor" he said. I declined immediately. This is completely insane. Bear in mind my car is a 2009 model and the whole car is worth about $14000. An exact OEM headlight anywhere on the internet runs from $150 to $300. It is also about 15 minutes of labor to replace a headlight. How did they come up with a ridiculous number of $2100? Complete crooks.But thats not even the end of it. I knew my lights were working just fine before i changed the light bulbs. When i got home i opened up the hood, disconnected the light wire and reconnected it again and everything was fine again and NO blinking AFS light on dashboard. I went out after dark and drove it and the AFS motor works perfectly and the light adjusts normally around corners. Were they going to charge me all that money and only do as i did and then pretend they changed the light? Crooks. Did they even check wiring connections before twlling me i must spend $2100 for new light? Probably not. I am not even sure they did the maintwnance properly. When i checked under the hood, it was as dusty as ever and all the fluid caps were dusty and undisturbed. They said they tooped off all my fluids but i doubt it. My power steering fluid container is almost completely empty. Did they forget that one? Also near my right headlight there was a big fuel pump resistor disconnected and dangling off some wires. They either forgot or did not care to reconnect the resistor to the body of the car as before. I am very familiar with everything under the hood and this resistor was not freely hanging in my engine bay before.Well they still managed to get an extra $600 out of me twlling me they are NOT willing to replace the brake pads on my car unless i also pay for new rotors. I never had a problem with my rotors. But i had no choice as i really needed breaks and had no time to find another place on the weekend before a roadtrip i have to take.They also gave me a list of about $9000 worth of other issues that i should pay to take care of even though i have had no other problems with my car. I politely refused.I will never take my car to any Lexus dealership ever again. They quadruple charge for everything, if not more. Very dissapointed.


Great Service

5
iPhone on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

All of the Lexus of Route 10 service staff are a pleasure to deal with. The Lexus service experience has always been better than most other car brands and the difference always comes down to the people. I took my RX in for routine service and worked with Mary Spinola. Mary is a Lexus Master Certified Service Consultant and has years of experience. Mary will take care of you and treat you like a best friend. I trusted Mary's advice on my services and will keep coming back. Thanks Mary!


Another great experience!!!

4.8
Paige Moore on 10/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I've just leased my second Lexus through this dealership and the service is terrific! Bill Devine was wonderful and very helpful with helping me with my new car. I have had terrible experiences with BMW which is why I switched to Lexus and I recommend them to everyone and I have referred people to the Lexus Route 10 Whipany dealership! In addition Adam Walton and Alec Bartro, Delivery Specialists were both very nice and helpful and Amanda Silva got me in and out very quickly and was lovely during our interaction! Overall a great experience!!!


Review

3.3
Darshini shah on 10/12/2016

Customer Service: 3.0 Buying Process: 3.0 Overall Facilities: 4.0

Services good at dealerships un fortunet they don't have any car what I need color They try to get it for me try hard Also Sales person Steave Boyland was goodHis service advise was good


2016 Lexus RX350

5
Spark on 10/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was one of the best car buying experience. The sales person, Brett is very honest and helped us to get the car that we wanted for the price that we hoped. Would strongly recommend the dealership when it comes to buy a Lexus.


Stephanie Lopez .. " Car buying the way it should be"

5
Matt on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lets face it, no one really enjoys buying a new car. Typically it's a long drawn out day of shopping and negotiating. Few of us have the time or patience to deal with it. NOT the case when using Lexus of Route 10 in Whippany. Stephanie Lopez was extremely professional. What really impressed my wife and I most was her product knowledge and efficiency. What started out as a simple phone inquiry requesting some lease quotations on the RX 350, ended up the easiest car buying experience we've ever had. Stephanie even came with us on the test drive. I cant remember the last time a salesperson actually spent the time to do that. She had answers for every question we asked. Very Impressive! The no nonsense negotiating with sales manger Pete Postorino was short and simple. We agreed on the lease payment with-in minutes. The entire team over at Lexus of Route 10 put their customers first. Amanda Silva from the finance department and Mike Murphy who explained how to use all the great new electronics both were excellent making the transition into our new car a pleasure. Thanks Stephanie & Lexus of Route 10 for making car buying hassle free. We love our new RX 350 :)


Angela Malanga nothing short of car buying angel

5
vishaljanani on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were looking for a second car and our first Lexus and were undecided between a new and pre owned certified. Reached out to multiple dealership close to our place via internet and got random quotes from all but one. Nick Manzi of Lexus of Route 10 gave a realistic quote which took us to this dealership which was the farthest from where we stay. Once there, the amazing Angela took over. The overall experience was absolutely stress free and at no point were we asked / forced to make a decision. She patiently showed us multiple preowned and new car before we finally decided on a new RX 350. She was even patient and understanding when we asked to defer the signing the paper n taking the delivery after the quarter end due to our religious beliefs. She worked out with the dealership to accommodate our request despite it being unusual without we foregoing any of or qusrter ending benefits. I have been looking for a car for a while and have been to different types of dealership but this by far is the best team I have got to work with. While they provide you with the right set information never do you feel pressured to pull the trigger. And to top it all they had the best pricing on the car and were very transparent. Thanks a lot Angela and team. Anyone in NJ looking for a Lexus, should certainly visit this dealership.


THANK YOU

5
angv on 09/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

After shopping several dealers I found the car I was looking for. My salesperson Carl was patient and friendly and the Manager gave me a great deal on my trade in. My new certified IS 350 is spectacular and i appreciate everyone who helped me with the process. Thank you RT 10 for making everything go so well.


Outstanding Service

5
GPN908 on 09/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently brought my Lexus in to resolve a very frustrating problem. I dealt with a service consultant, Mary Spinola who was extremely professional and went well beyond my expectations to resolve the issue. I cannot speak highly enough about her and will be returning to Lexus of Rt 10 for all of my Lexus service needs


Great service and great people

5
sam on 09/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My name is Simon and my wife Yelena greatly appreciated level of professionalism Phil MeolaHe not pushy, nice salesperson. Does not talk a lot, but do it business pretty fast.We bought our second Lexus at rt 10 and never feel sorry and recommend Phil and Rt 10 Lexus to everybody. In addition we trade in our Old Lexus and price was compatible


Perfect lease experience

4.8
Jeff R on 09/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I'm not surprised by how much I love my new Lexus ES-hybrid. But in my first time shopping for a car in about 7 years, I was pleasantly surprised by how easy and pleasant the purchase experience was. Sales rep Bill Devine was knowledgable and helpful, effortlessly shifting from the showroom to communicating via email to accommodate my schedule, ultimately presenting us with a great deal. My teenaged kids were with me for the test drive, and Bill truly engaged them in all parts of the discussion, understanding that this was a family purchase. And after we picked up the car I overheard my son on the phone with a friend saying how cool it was that the Lexus dealer remembered his name when we came back. Professional and personal touches made this a great experience. Get a Lexus. And get it from Bill Devine.


FRIENDLY STAFF AND DEALERSHIP

5
Philnj on 09/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thanks to the staff at Lexus of Route 10 for making the sale of a CPO IS 250 so easy. I purchased the vehicle for my son and everyone was so friendly and the car was delivered in excellent shape.


Love my Lexus is250

5
Lyssp on 09/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Eric Saltz picked out the best car for me ! So happy with my Lexus! He was very nice and professional. Would defiantly recommend him and this dealership to everyone !! Can't wait to get a new lease in three years


Almost Bought a car........Will go back to buy a car.

5
Dave from Long Island on 09/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I want to give a huge shout out to Phil Meola at Lexus of Rt. 10 in Whippany New Jersey. I was recently shopping for a Certified Pre Owned Gs350, and my search led me to this dealership. They had the car I was looking for, with super low miles. Being from Long Island, it was not easy for me to get to the dealership, but that did not stop us from working very well. Phil took the time to understand what I was looking for, and them went the extra mile by emailing me ALL of the details of the car I was going to lease, including photos (Car had just come in, had not been even photographed yet). He actually knew the history of the car (outside of the Carfax) and was a true joy to work with. When it came down to pricing, Phil could also not be beat. He worked quickly to give me a very fair price on the car, and even went back to negotiate on my behalf when I continued to push. Not once did he try to push me around, pressure me, or anything of the sort. A true craftsman in his profession. We actually started the process of putting the deal together, trading all required information so delivery would be swift and easy. The next day, I actually decided NOT to purchase the car. I decided to keep my perfectly fine car for a while longer. Now, it had nothing to do with Phil, the actual car or anything from the dealer, it had to do with personal circumstance. When I called Phil to tell him, He was EXTREMELY understanding, and did NOT ONCE try to convince me to take the car anyway. THIS is what puts Phil Meola of Rt. 10 Lexus OVER THE TOP. While I have not yet purchased a Lexus, he has gained me as a potential future customer. He will be my first call when the time is right. Phil, thank you again!DAve


Purchase of Toyota 2010 Hybrid

4.7
DVK on 09/09/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We had researched the car on internet. The Sales Rep at Lexus of Route 10 - Bill Devine was courteous, helpful and knowledgeable. We had initially not planned to buy the vehicle in one visit, and wanted to see more cars elsewhere. But Bill's advice and positioning the car clinched the deal. Thanks Bill!


smooth purchase

5
dwreag on 09/09/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Purchased a 2015 certified RX 350 with Christa and would highly recommend the dealership. Christa was patient and made sure everything went smooth. Amanda in finance was wonderful. The used car manager greeted us when we arrived to pick up the vehicle. Would highly recommend this dealer.


Professional, Courteous and Accommodating

5
Eric Kosek on 08/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bill Devine was the reason I leased an IS 350 at this dealership on August 25. His superior customer service skills, patience and engaging personality allowed me the opportunity to ask all my questions, test drive multiple cars and made a daunting process very easy. His no-pressure technique gave me the time to reflect between models, colors and options and come back when it was convenient for me. He outlined the entire process for and put me in the right hands at all stages of the sale. Mike Murphy, product specialist also did an excellent job explaining all the features of my new Lexus. He was efficient and thorough. If you are buying/leasing a new Lexus, both of these professionals come highly recommended!


Superior Customer Service & Repair!

4.8
LoveMyLexus on 08/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I recently visited the Route 10 service department for several major repairs and Service Consultant, Andrew Tirpack, handled my service repairs with an outstanding level of professionalism that reflected a gold standard in customer service for which he and his team should be recognized and rewarded. Andrew demonstrated a unwavering work ethic that was reassuring and it was clear he was focused on exceeding customer expectations. My vehicle's repairs were not typical (CV boot replacement, frozen rear calipers, spark plugs) yet Andrew delivered the car on the date promised, made himself available at all times throughout the service process to address any questions/concerns and finally, he exceeded my expectations. From the cheerful receptionist who greets arriving customers, to the speedy technicians transitioning customers to their loaner cars, everything was a delightful and flawless experience. This quality level of service and customer commitment is why I purchased a luxury brand name like Lexus, however, employees like Andrew and his team are the REAL reason why I will return to Lexus of Route 10 for any future vehicle repairs. Thank you!


PROFESSIONAL PRESSURE-FREE

5
Alan Harwick on 08/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My recent leasing experience with Steve Manin and Angela Malanga was, in a word, seamless. I came out of a 2014 Lexus ES 300h into a new 2016 Lexus ES 300h, with all the bells and whistles I wanted. I started the search on-line on Wednesday. Steve called me in reponse to the inquiry and we discussed what i was looking for and what I currently was driving. After reviewing my current lease Steve quickly assessed my situation and made the recommendation that I roll into a new lease now rather than waiting for the end of my current lease.I had a long wish list of packages, options and a short list of colors- black!Within a day Steve found the car, completed my credit application over the phone and had Angela following up to be sure that when I pulled in on the following Monday the car was prepped, insured and ready to drive .The car was ready when promised. Mike Murphy was thorough and patient in running me through all the new improvements and additional systems in the 2016 model.Amanda Silva handled the paperwork and final leasing docs in a wonderful relaxing manner. There was no high pressure sales pitch to add on unnecessary services or programs. Amanda explained all of the various maintenance and car care programs and, after reviewing my driving needs and lifestyle, recommended only the program I could use and value.I thank the entire team at Rt.10 for doing all of your jobs well and giving me a job well done.


5- Star rating for Angela Malanga and Steve Manin

5
Steve on 08/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

. On 7/28 we purchased an RC300. I would not hesitate to recommend to others both Angela and Steve for their professionalism and sensitivity to our concerns/questions. Angela and Steve are valuable assets to the dealership and I look forward to future dealings with them.Steve Yarvis


Nicholas Manzi - the best salesman

5
carmenz1230 on 07/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I highly recommended this dealership and especially salesman Nicholas Manzi. This is the 3rd Lexus I got from Nick, always pleasure working with him and worth the drive from Queens NY to Whippany NJ! He replied email/returned calls promptly, straight forward with competitive quotes, and not pushy. Pickup process was very smooth and painless. I definitely will go back to Nick for my next Lexus (in 3 years)! You need to contact Nick if you're in market for Lexus.


Excellent Customer Service

5
nyumar36 on 06/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brett Kalish is an exceptional dealer. He provided excellent customer service. He is honest, reliable and will get you the best price possible. Great experience.


Horrible

1
wong on 05/26/2016

Overall Experience: 1.0

Don't work with Rodger Panucci in this dealership. He will not care about your concerns after sales. Attempted to reach him multiple times but no response at all.


Overall happy

5
Ab1990 on 04/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought my first Lexus here and I will be buying my second third fourth fifth and sixth at this dealership thanks for the help. I'm overall very satisfied


Service was not professional!

1
RedTango on 04/25/2016

Customer Service: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

I took my Lexus to this dealer for a routine maintenance. I have a bunch of quarters in the car, and all the quarters were stolen! There's clearly ethics issue at this dealer and the service representatives are not professional at all. I would not trust this dealer to work on my car.


Outstanding

5
mhwaldner30 on 04/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife`s lease was up and we went in to look at a new car. We were helped by Christine Festa and she was wonderful taking us thru the process. My wife like the NX and I liked the RX. After a couple of visits Christine recommend that she drive a loaner NX for the day. That was it she agreed to go with the RX. The whole process was done quickly and very professionally. We thank them for watching over us and checking in.


Amazing, pleasant & smooth process at Lexus RT. 10

5
Ericnajjar on 04/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Christine at Lexus was incredibly amazing. Super sweet and easy to deal with. The whole team at Lexus know their stuff and get everything done quick. I've never had somebody make the car leasing process so easy and simple! Highly recommended, BEST prices and A1 service. Amanda in finance and Mike in car service were fantastic as well.


Excellent Experience

5
nds on 03/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What a pleasure working with Lexus of Route 10 and Nick Manzi in particular. I purchasd a Lexus for my Wife that she loves and the price was right. I highly recommend this dealership.


Professional, accommodating, courteous.

5
pleasedpat on 03/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lexus of Route 10 is the only place I shall ever shop. My experience in leasing a 2016 RX350 couldn't have gone smoother, or been any less stressful. They were knowledgeable, professional, courteous and, most importantly, very honest. My salesman, Michael Lioi, always listened to my needs and always returned my calls and answered my questions in a timely manner. I would recommend him to anyone interested in perfection. Even after the deal was done, the courtesy didn't end. Mike Murphy, a car specialist, sat with me and explained, very patiently, the details inside my car. He never made me feel I was taking up too much of his time and repeated things I was not familiar with. Mike Lioi and Mike Murphy were wonderful. Even Jason, the Financial man, made me feel comfortable. He had all the necessary documents ready and explained each and every one to me.


Great car shopping experience!

4.8
galcit44 on 03/28/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We had the most pleasant and comfortable car shopping experience at the Lexus of Route 10! While browsing around the showroom, Pete Postorino, the Sales Manager, approached and welcomed us and called for and introduced us to Jon Crawford, a Sales Consultant, who any car buyer would desire to deal with when interested in buying or leasing a car. Both Pete and Jon were not only welcoming but had warm personalities that puts a client at ease.......no aggressive or intimidating tactics. Jon answered all our questions and was knowledgeable and honest at all times, and very accommodating as well. Jon went beyond expectations, when we went for a test drive that late Saturday afternoon, and it would be past business hours when we came back. He never made us feel that we should get out of there because it was time for him to go home, even if the office was already closed and we were the only people left, he continued to answer our questions with ease and comfort. Jason Wagner, the Finance and Insurance Mgr. did a great job as well, with his efficiency in handling all the pertinent paperwork, which were impeccably done. Adam was our human tutorial on the tech and electronic features of the car. All in all, this dealership knows how to employ the best people in their business, and we wish them all business and personal success always! Thanks to all of you!!!


In a word "RARE"

4.7
mjr2 on 03/18/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Made a recent purchase and I have to say with all sincerity that this dealership is in a category all by itself. They do not pressure they are willing to work with you and will do what ever is needed to satisfy you. Carl is as nice as they come and makes you feel comfortable about making a purchase or not.


Great car buying experience

4.3
Able on 03/14/2016

Customer Service: 4.0 Pricing: 4.0 Overall Experience: 5.0

I recently purchased a used Lexus GS 350 F sport from Phil Meola at Lexus of Route 10. I have personally owned 27 cars, worked in a garage, worked in a body shop and was a wholesaler so I know how to buy and sell cars. I have to say I had the best experience I've ever had working with Phil. He was honest, knowledgeable and overall great to work with. My experience with Phil and Lexus of Route 10 was top notch. I would strongly recommend Phil to anyone looking to buy a Lexus in the local area. Drew


Nice and easy. Very professional and customer oriented.

5
skarlex on 03/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

All the customer service and sales reps are easy to deal with and professional. They listen don't pressure and try their best to get the right deal for you. Joe Yusufov my sales rep for the last 3 Lexus' I leased is great. Sean Byrne the finance guy explained everything in a clear manner and in layman terms.


Great experience

5
helensroses on 03/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wonderful experience with our sales person Christine Festa, and the pick-up was so simple. They explained how to use the car and the finance part went smoothly


Excellent service from start to finish

5
Gail on 03/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Shout out to Brett Kalish our Sales person. AND Steven Manin Internet Sales ManagerThis is our 3rd Rx 350 Lexus. I literally got the deal done over the phone. Quick, simple easy!!!!!There to help you!!New design-love itThank you again... And again for making it so easy to do business with your company.Lexus of Route 10!!


New Car Purchase

5
newcar3 on 03/07/2016

Customer Service: 5.0 Overall Experience: 5.0

Excellent sales force, this is our third car from this dealership. Very helpful in selecting a car. Delivery person very helpful. Financial person explained all options on lease.


Beautiful vehicle, great deal, pleasant experience

5
KT on 03/07/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stopped in to see the Lexus vehicles, not thinking I could really afford one. Met with Steve Lapidus. What a great salesman that cared about my budget and needs for a vehicle. Very professional and friendly. He ended up giving me a great deal and now I am driving my dream car. Steve is very caring and pleasant to work with. Not your typical "Car salesperson". Ask for Steve if you go to Lexus of Route 10, where they make unbelievable deals.


picked up car yesterday

5
rlb on 03/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent and professional delivery of vehicle. Did the price issues through the internet with Steve Manin and found him very professional and easy to work with. and was


Picked up car last day of month. Took 3 hours

4.4
hans on 03/05/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Our salesman, Phil Meola, tried his best, but since we picked up the car on Feb. 29 we had to wait 3 hours to finish the transaction. The car wasn't particularly clean and the Tonneau cover was missing.There were a few other issues but they will get resolved when we pick up our license plates.


Great product, great service and nice people!

4.8
sabell77 on 03/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I leased my first Lexus three years ago from Christine Festa and just leased my second as of today. Loved the car the last couple years and the great service influenced my decision to lease another. Christine was very helpful both times. She wasn't pushy. She was knowledgable and knew the facts about our car and other SUV options. Every time we come in for service, we feel very welcomed. It's a friendly place and people make eye contact and ask if they can help. I recommend both the sales people and the service department!


Great experience

5
ms02407 on 03/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I walked into Lexus of Route 10 and was surprised to see Christa who helped me with my previous lease at another Lexus dealership. I wasn't sure that I was going to lease another Lexus, but Christa recommended an RX and the sales manager, Roger, gave me an amazing price. I would highly recommend Lexus of Route 10 and Christa as they made the transaction so easy!


Very happy with my experience

5
TwinMom on 03/04/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm on my second Lexus, and first time dealing with Lexus of Rt 10. After my experience here, I realize what a terrible deal I got the first time at another dealership. I will never go back there or recommend to anyone. At Lexus of Rt 10, Joe Yusufov was very professional and straightforward in terms of all the lease options available to me. He took the time to explain these options and the benefits of each. I'm very pleased with my deal. The entire process was so easy, especially taking delivery of the car. Adam was terrific with the review of the car features, and Sean took care of all the paperwork professionally and with speed. I was in and out of there over my lunch period. If you want piece of mind, go to any two Lexus dealerships and get their offers. Or you can save a step and go straight to Lexus of Rt 10. I'm willing to bet they will always come out on top, and you'll be pleased. Good luck!


Another Great Experience

5
MJ42 on 03/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was our third Lexus lease and the second one from Lexus of Route 10. They far and away proved again why we went back to them for a new lease and why we go their for service. Steven Lapidus was our sales person and Sean Byrne our Finance person. Both did a great job, were friendly and my favorite, not pushy at all. I have visited a few Lexus dealers over the years and this one is by far the best one. It might be out of the way for some people but it is worth the trip. Fair and good deals, they treat you well, service is excellent and most importantly we do not regret any visits to the dealership, be it sales or service. I highly recommend this place for a Lexus.


The outstanding care of received.

5
Bev K on 02/29/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my 4th Lexus but the 1st time I purchased on Rt.#10. Joe Yusufov my sales person was professional and got me the best deal possible. Mike Murphy (Delivery Specialist) deserves at #13 not #10 in the way he helped me. I'm a Senior and the patience he showed was above and beyond. I have already recommended a new customer to Lexus Rt.#10. Thanks to everyone at Lexus for not treating me like a (Little Old Lady)....This is not a typical car dealership..


Always Happy

4.8
Pam on 02/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I'm on my 4th Lexus. Everyone from start to finish is friendly, professional and courteous. There's a woman who was recently promoted from answering phones in the back to being a customer service person (when you come in with your car). She is the friendliest person there. ALWAYS gives me a hug, genuine big smile and is so happy to see me. Our side conversation is that I usually bring my car in when I'm getting my hair colored. Although I don't know her name, if you mention that, you'll be able to find out who she is.


Delighted and unexpected

5
Dhiraj on 02/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After shopping around for couple of weeks, we went to Lexus of Route 10, in East Hanover. What a dealership! It was buzzing with customers at the showroom. We were greeted by a team of receptionist politely suggested to wait in a cafe. No sooner we sat in the cafe, Phil Meola, the Master Certified Pre-Owned Manager greeted us. We told him what type of car we want and our budget. Mr. Pete Postorino, Sales Manager joined us to work out a deal within our budget. He described all the pros and cons about leasing and buying the car. We purchased ES 350 on Feb 6th 2016 for the price which was thousands of dollars below anybody else. Pete made the process of purchasing a vehicle, extremely pleasant. We had the pleasure of working with him and the rest of their team. We would definitively recommend this dealership to purchase, lease or service your Lexus. We rated 5 stars for Customer Services, Quality of work, Friendliness, and Pricing.


Great buying experience!

5
Dennis on 02/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

No pressure with excellent customer service. My salesman, Phil Meola, really made the difference-straight forward, knowledgeable and very easy to work with. I would recommend Lexus of Route 10 and I would encourage you to ask for Phil.


Service

5
Kathie O'B on 02/24/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I brought my car in for service on Saturday, February 20th and Ryan was the gentleman who helped me. He was professional, knowledgeable, and very nice. Everyone at the dealership is outstanding. From my salesman, Phil Meola to Ryan in service and the entire crew, what a team! It's a pleasure to go there. No better Lexus dealership around. They care about their clients, and they don't forget about you after you purchase a car. Thank you!


Better than expected

5
happy customer on 02/06/2016

Customer Service: 5.0 Overall Experience: 5.0

I needed to check my car, determine the problem and fix it: the car was making a whistling noise when you make turns in the beginning of a trip. When I called today at 8 a.m. Lisa responded that for a problem like this one I have to come on a weekday and, besides, today's service is booked. I explained that we are working people and can do it on a weekend only. She said she would try to help me and went to check with the service manager for a minute (asking me to wait every few seconds) and gave me good news: to bring the car at 11:30 a m. The car was ready and washed within one hour (I expected at least one and a half hours). My experience with the service department is definitely positive and very pleasant.


Excellent experience at Lexus of RT 10

4.3
Point Pleasant on 02/06/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 5.0

I had a very pleasant experience buying a pre-certified car. The whole experience was very matter of fact: no pressure; they pulled every sedan model up for me to test drive; we talked about the pros and cons on each model; and we worked out a cost that was agreeable. The staff treat their customers very good and professionally. All in all it was an extremely painless experience and I would return there again in a second!


Lexus of Route 10

5
pilottom on 02/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Since 1997 my wife and I have leased or bought over 15 cars from this dealership. Accordingly we are obviously very happy with the service that this dealer provides. They go well beyond customer service, every time I go to this dealer I feel like I'm the only person in the building. The individual service to their customers is the best I have ever experienced.


my 1st Lexus

5
BethGillette on 01/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to buy my first SUV on a Saturday afternoon without an appointment. The dealership was packed but we were quickly greeted by Nick. He was great to work with and made the entire process painless. Very informative about my car and all models. There was no going in and out of offices to meet with business managers. He got me the car I wanted In very little time- right on time, with this snow!. I would definitely recommend seeing Nick Manzi if you're in the market for a car!


Excellent, pleasurable and wonderful experience

5
rickyrahaman on 01/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Honesty, informative, productive meeting with sales agent. Everything I asked for was answered in a professional manner and the information was accurate and valuable to making my decision to lease a Lexus GS 350


Fair competitive pricing!

5
Allen on 01/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Fair competitive pricing was just onePart of a great buying experience with Nick. We drove 3 hours to take delivery of our new Lexus. Thanks Nick! You are on my referral list!


Excellent Shopping and Buying Experience with Nick!

5
euncle on 01/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Nick is very friendly. Straight forward and honest. Our car shopping experience could not have been any easier! I appreciate the experience and would recommend to any one interested in a Lexus product.


Great Experience

4.4
Kasia83 on 01/03/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I owned my 2007 Lexus RX 350 for 9 yrs. Unfortunetly it was time to change, Chris from Service which I have always come in contact with when there was something from with my car partnered me up with Tony that has been at the dealership for a very long time. Even though it was a very stressful time for me and very unexpected Tony was patient and wanted to help. At the end I left with an amazing deal in an amazing 2013 RX 350. I appreciate his help and his assistant Bill.


Michael Lioi and the overall dealership experience

5
Christine S. on 12/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Michael is truly a one of a kind professional! This is my second Lexus purchase and I will keep coming back to Michael and this dealership every single time!


Amazing experience.

5
Rongirl on 12/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Knowledgeable, efficient and friendly from the moment you entered the building. No nonsense, extremely accommodating. I would recommend them 100%.. I am really so pleased


Great experience!

5
KhushbuK on 12/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a wonderful experience buying my first car! Thank you to Humberto for being patient, thorough and very friendly! We will definitely be a Lexus family forever!


Great Salesperson

4.8
richard peck on 11/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Yes, Lexus of Route 10 is a good dealership and the service experience in their new location is special but what keeps may family coming back is our salesperson, Michael Lioi. Knowledge, friendly, excellent with details, always follows up, Mike is truly a pleasure to work with. Car buying can be stressful...not with Michael Lioi....he makes the entire car buying transaction smooth and easy.


New car purchase

5
Horacio Garcia on 11/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

n the past 10 years I have purchased over 7 cars and by going to lexus of rt 10 and dealing with Mr. Ruby and Mr. Vouthouris they have changed the way I thought about car dealers, They took the time to listen to my needs and they were able to deliver I want I wanted, I thank lexus of rt 10 for having such a professional team, Kudos to Mr. Ruby and Mr. Vouthouris and lexus of rt 10 from Horacio GarcIa


great customer service for new car sale

5
RXbuyer2016 on 11/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

listen and address customer's questions, is willing to provide good price, and swap with other dealers to provide the 2016 new car I wanted


Excellent customer service

5
Tajmil123 on 11/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I brought my new 2016 Lexus ES00H and I can truly can they have the best customer service in the industry. I would recommend this dealership to anyone looking to buy a new or used car.


Great attention to detail, and a very capable salesman

4.6
Jim Cook on 11/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

This is a very top shelf dealership, well run and well managed. From the greeting as soon as you walk in, to the knowledgeable salesman who worked with me, to the tech person who reviewed and explained the use and function of each feature, I was very impressed. Joe Yusufov knows the Lexus product line inside and out including price points and packages. Even the finance department was a pleasure to work with. Everyone associated with Route 10 Lexus is extremely professional and above average. I will buy another car here.


Amazing service from start to finish

5
mp1138 on 11/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From start to finish, everything at Lexus of Route 10 was top notch. I was greeted professionally upon my arrival to the dealership, and the wait for the salesmen was extremely short. The waiting area is furnished with a host of beverages and other various snacks. After a few minutes the salesmen, Mr. Christopher Tracy, came to speak with me. I provided him with a general idea of what I was looking for, and without hesitation he knew exactly where to lead me. Within minutes I was filling out the paperwork on my certified pre-owned vehicle. The process went smoothly and the deal was better than any dealership in the area. To me, the best part of the purchase was the fact it came with a full warranty for the length of the lease, complete with the availability of loaner cars. Simply amazing. Thus far, I am exceptionally happy not only with my purchase, but with joining the Lexus family, especially at this dealership. Mr. Tracy and the entire staff have been exemplary, and other dealerships should take note of how to treat a customer.


Very positive car buying experience.

5
Cfa333 on 11/07/2015

Overall Experience: 5.0

Humberto and the team at Route 10 Lexus were very professional and a pleasure to deal with. It was a hassle free car buying experience. Humberto respected the fact that I had very little time to spend buying a car and ensured that the process went very smoothly.


Besst experience I ever had with a dealer

5
boris1959 on 10/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I usually shy away from the dealers. The five new cars I bought in the last 25 years were all bought over the internet w/o any negotiations or pressure. it seems that now most internet service point you to a dealer. So, I bought this car 2015 Lexus GS350 the old fashioned way. I have chosen the sales person Humberto Cruz for his superb reviews on the internet. I was pleasantly surprised by the process and Humberto has exceeded my expectations. He went out of his way to help me with any questions or issues that came up. I also thought that Eric Lilienthal (delivery manager) was knowledgeable, helpful and overall great guy to deal with.


Excellent

5
Lex123 on 10/29/2015

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Humberto Cruz was exemplary in his assistance in picking a pre owned vehicle, helping assess each vehicle, since It can be confusing trying to pick the best value with differences in mileage and all the various options ,Each employee was always courteous friendly and helpful from finance to tech assist.


Excellent service

4.8
nartad on 10/25/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My experience with the whole leasing process was pleasant and hassle free. Mr. Cruz the sales person we dealt with is very capable, courteous and extremely pleasant. All through the leasing process he was very mindful of my needs and quick to answer my questions. I am happy to say that I will return to him and the dealership for my next car.


Route 10 Lexus Understands Customer Service

5
gbdriver on 10/14/2015

Customer Service: 5.0 Overall Experience: 5.0

Upon arrival the two receptionist were friendly and welcoming. I was offered refreshment and was inform of who will be coming to address my interest in a car. My salesman name is Michael Lioi, an older gentleman that knows the car business. It's good to know that Lexus values professionals regardless of age. Mike and I test drove is250 on Tuesday continued the process on Wednesday and I drove away on Thursday but not before Richard Compito, Vehicle Delivery Specialist, went over all of the functionality of my purchase. Mike also introduced me to the Service Consultant, Nick Iannaccone for my return for service. Overall a very good experience.


My Experience at Lexus of Route 10

5
Sharon Grossman on 10/14/2015

Pricing: 5.0 Overall Experience: 5.0

From the first minute I entered the dealership, I was given excellent attention and courtesy. I was immediately offered refreshments and something to eat.I was quickly introduced to my sales consultant, Humberto Cruz. Humberto was outstanding at explaining all the features of the car I was interested in and answered all my questions completely. He is a true professional who knows the product inside and out. He went out of his way to make me feel comfortable. Rich Compito was also great and made the delivery of the car very easy. He explained everything very clearly and emphasized that I should call him if I need any help at all in the future.


Worth the drive !

5
Lmora11 on 10/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am extremely happy with my experience at Lexus of rt 10 and especially my SP Humberto Cruz. All he asked for was the opportunity to earn my business and he did. They had the exact car I wanted and made the process as easy as possible . Very professional staff including the finance manager who got me in and out with no issues . It was definitely worth the drive to come visit the dealership for my new 2016 Lexus IS 300 F-Sport. I would definitely recommend this dealership to anyone


Great customer service

4.8
DTA657 on 10/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great service from the staff. Humberto was very good at listening to our needs, there was no sales pressure and we felt treated very professionally. We are a repeat customer for both sales and service and we are planning to keep it that way after our latest visit.


Simply the BEST!

5
rc350 lady on 09/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Customer service is great! Humberto Cruz is by far the best sales consultant that we've worked with in any car dealership. I'd say this is also the best dealership I've been to.


Excellence in every way!

5
Seanmp2015 on 09/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was recommended to Lexus from a friend and I can certainly see why. The experience is phenomenal and customer service is by far the best of any dealership I have been in. (And I have bought a lot of cars). Humberto was a pleasure to work with. I look forward to purchasing again.


second great experience

5
daytrader on 08/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have now purchased two cars from this dealer and it was a great experience. Michael Lioi was great both times. I would highly recommend this dealer. the service has been fantastic as well.


The best service experience I've ever had!

5
Randy's Lexus on 08/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lexus of Route 10 has the best service department I've ever brought my car to! The entire experience is 10 star! From the receptionist to the technicians, everyone is so nice. You feel welcomed the minute you walk into the service counter, even if you didn't buy your car from them. The attention and concern I received from Brad Vail, Tom Higgins and Gary the technician working on my car was amazing. They told me they had my back and wouldn't abandon me, which simply blew me away, because I didn't purchase my car from them. My first mistake,My fraudulently certified pre-owned ES 350 that I leased from a horrible dealership on Long Island, continued to have yet even more problems. It was not only one lemon, it was an entire case of lemons. I had been struggling with the dealership I got the car from to fix everything that was wrong with the car, the things that should've been fixed before I took delivery of the car. The team at Lexus of Route 10 were able to finally diagnose what was wrong with my car. The horrible dealership on Long Island put defective tires on my car not once, but twice. They just threw on the bad ones lying in some corner. The car was completely out of alignment and the bad tires weren't even balance properly. Tom Higgins and the technician Gary finally figured out that the tires were bad and needed to be replaced.Brad, Tom and Gary put in so much time and attention to finally get my car right. And, I'm happy to report that for the first time since I leased my car, it's riding amazing, and I can finally drive with a huge smile on face. The one mistake I made besides not purchasing my car from Lexus of Route 10 was not taking my car to them when all of the problems started to arise with my car. If you want to get your Lexus serviced properly with the best service department in the New York/New Jersey area, don't hesitate to take your car to Lexus of Route 10. They go out of their way to make sure that every customer has a 10 star experience.


most pleasant car purchase we've every had....

5
kathy on 08/19/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

from the second you walk in the door you are greeted with a smile!!our salesman Louis Vouthouris was so easy to work with, not pushy at all, answered all of our questions and we had many. he made the experience fun and not to often is buying a car fun.the dealership is just beautiful and very clean. the coffee, refreshman and snack area is somewhere you could hang out in all day.all around just a great experience!!!!!


Paramount

5
janav11 on 08/19/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lets start by saying I am not one to write reviews. This dealership is so true to there word its unbeleaveable.. Lou Vouthouris sales consultant, Greg Wineglass sales Manger. Tony carlucci Jr , Finance dept,EricLiliethal delivery specialist ,were out standing in there assistance . This is our second lexus , traded in our 10 year old GX for a new2015 GX , We went back to tricounty Lexus in Little Falls NJ where we purchased our frist Lexus and serviced it there faitefully , as loyal customers WE WERE TREATED SO UNPROFESSIONAL IT IS AMAZING THERE IS IN BUSINESS TO SELL CARS , DONT EVEN WAST YOUR TIME. . Route 10 of lexus is and will be the place we service and make all our future purchases . . Joe and Ruth Navarra


Lexus IS350

5
Joemdc on 08/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The salesman, Humberto Cruz, was very patient and thorough with the purchasing process. He helped make the leasing decision very simple and answered all of my questions. I am very satisfied with the lease deal.


By Far The Best!!

5
Jason2015NXF on 08/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have dealt with plenty of dealerships before and not one of them compares to Lexus of Route 10. I had a truly great experience from start to finish. Our great sales rep, Humberto Cruz, walked me through every option there was for the NX200t base and F-Sport. After, Humberto took me on my favorite of all time test drives where he showed me even more things this vehicle has to offer.Once we got back Humberto worked with me and later that day I was a new proud owner of a NX200t F-Sport! When the car was ready, Eric Lilienthal, their vehicle specialist, went through all the features with me and got my cell, garage door opener, etc....hooked up in no time. And I also have to say this, Out of all the previous pick ups I did at other dealers when we went over options and how to's, none were as fun as this one, Eric made it awesome! The entire experience I had, as you read, was just amazing. Humberto and Lexus of Route 10, you have a customer for life!! Thank you for everything!


Great communication, clear pricing and honest disclosures

5
RBInOmaha on 08/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Phil Meola - he was a good consultant. I purchased the vehicle remotely and had it shipped to me. The process was as smooth as can be expected. Phil and the dealership provided me with clear pricing (no hidden fee/price based on financing etc.). Since I was purchasing L/CPO, they provided me with the repair order that listed all the things that they had done to the vehicle. I can't believe how difficult it was to get the same information from other dealers. The pricing was fair.I contacted a third party carrier to ship my car - Phil went over and above in helping be get the vehicle loaded.PS: I never saw the actual vehicle or stepped foot in the dealership since I had previously owned another RX350 and was comfortable with Lexus certification.


sk98766

5
sk9872 on 08/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sales consultant Humberto Cruz was excellent. He made me feel at ease and easy to talk to. He answered all our questions. He was very helpful.


Very professional, and relaxing process

5
Charlotteanne13 on 08/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sales consultant Humberto Cruz was excellent. He made me feel at ease and easy to talk to. He answered all my questions. All in all this was a very pleasant experience.


Great experience

5
Batman3435 on 08/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is a dealership you could trust. Great experience and they keep their word- not like other places. Humberto is trusting knowledgable and honest. Good luck!


4th Lexus from this dealership <3

5
AJB on 07/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Most people dread walking into a car dealership, usually to be accosted by pushy and obnoxious salespeople. Obviously, if they suffer from anxiety when it it's time to get a car- they haven't been to this dealership. What a classy place! The ladies who greet you, whether it be on the phone or when you walk into the door, are most polite and courteous! Our salesman, Michael, is a true gentleman. He is honest, helpful and most of all, a pleasure to deal with. Michael has always taken time to explain a vehicle and the equipment, making certain that what we are looking for, both in options and price range, is shown to us. Today, we picked up our 4th car that we have leased from Michael and Lexus of Rt. 10. (Three RX350's and now an IS250) My husband has now joined the Lexus family and couldn't be happier. He was pleased with the price as well as the options on the car which he got. From past experience: The service department is top notch- if I need a loaner car while my car is being serviced, it is not a problem... even if it is for an hour or two. The waiting room is very comfy, with plenty of seats, be they at a table or in nice, cushy chairs. There is a play room for children, and an upstairs waiting room for a quieter wait- if you need to get some work done, etc. You get a coupon book for a monthly free car wash! Oh- I almost forgot- the great candy bar with bins of candy- the coffee/hot drink dispenser... cookies, hot pretzels, various snacks (granola bars, breakfast bars, bagels, muffins, etc) and of course cold drinks- soda, waters,and juice packs for the kids.... make waiting for your car to be serviced quite pleasurable. Top notch personnel, service and detail to making their customers happy- is what you will experience at this dealership! Very, very satisfied with every aspect of our shopping experiences as well as the value they place on customer satisfaction. Kudos to Lexis of Rt. 10!!


Humberto Cruz was Fantastic!

5
AOwens on 07/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am extremely overwhelmed with joy to finally be in my dream car! Thanks to Humberto, he was delightful to work with and I would recommend him to any and everyone. The service provided at the dealership was beyond my expectations. Humberto was extremely patient and attentive. I am extremely pleased with the end results and I look forward to building a long lasting relationship with Lexus of Route 10!Thank You Again for making my dream a reality!!!~ Sincerely, Adaha Owens


First Class Experience

4.8
besmart on 07/25/2015

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was our first time purchasing a Lexus and the experience was nothing like any other car experience I have had in the past. I felt very catered to and was treated with respect and courtesy. No high pressure salesmanship. Over the top amenities and great customer support.


First class Dealership

5
george a on 07/17/2015

Friendliness: 5.0 Overall Experience: 5.0

The best car buying experience I have ever had without question. Phil Meola is the best sales person I have ever worked with when purchasing a car. He was honest, knowledgeable, responsive, friendly and made me feel comfortable with the process from beginning to end. I purchased a Certified Pre Owned ES350 long distance as I live 300 miles from Lexus of Route 10. I had to rely on Phil's description of the condition of the car etc, He didn't let me down. The car was just as he described, in near perfect condition. When I arrived at the dealership I immediately felt comfortable and was welcomed by everyone I met. Phil Meola is a first class individual and I would highly recommend Phil and Lexus of Route 10.


A great experience all around!

5
thebaileys59 on 07/16/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The team at Lexus of Rt. 10 made our car buying experience truly pleasurable. Our salesperson, Humberto Cruz, found a way to accommodate our needs given an extremely tight time frame and made our every wish a reality. He was a lifesaver! Eric gave us a great tutorial of our car and we walked away impressed, satisfied and already loving the experience we have had with this dealership! Melissa and Mike Bailey


Professional.

5
not interested on 07/16/2015

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Felt that everyone with whom we came in contact cared that we had a great experience. I don't know why I have to use 25 words.


The service department at Lexus of Route 10 is amazing!

5
Randy's Lexus on 07/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my first time servicing my car at Lexus of Route 10. It has been such a pleasant experience dealing with all of the staff from the valets, service advisor, the BDC representatives, and service managers. I was extremely impressed just from pulling into the service drive, and it's the best and most impressive service experience I've had in a long time. I felt totally at ease from the first hello from the valet. I've had very bad experiences with other Lexus dealership's service departments, it was such a welcomed gift that Lexus of Route 10's service department is so amazing. It's very rare to find a service department that puts the customers needs first. I highly recommend servicing your vehicle at Lexus of Route 10. You won't be disappointed.


dont trust them!

1.8
lexus88 on 07/15/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

We purchased a certified GS 350 last month and it has been one nightmare after another nightmare.Their detail department is so bad that when i was suppose to pick up the car nothing was done to it.Even the sales person admitted their detail department is horrible and had too many complaints and issues.Knowing that this is an ongoing problem. You would think they would correct the matter quickly. Don't be fooled by the extravagant show room. What really counts is what you get at the end. You're not buying the showroom. You're buying a lexus car, hopefully.To make the long story short. When the dealership certifies the car as a certified lexus car. You would think they would correct any recall matters relating to the car I purchased.To find out it was not even corrected and they signed it off as certified!Since this was done, how do I know rest of the vehicle was really inspected and corrected?It took more than two weeks to get my car because the dealership couldn't get my car detail correctly. Even a mom and pop car dealership could have it done in one day. It took them more than two weeks and on top of that the recalls issue for this car was not taken care and signed it off as certified!I would give a zero star but had to give at least one star for the guy who kept the refreshments full and clean. I could tell by his ACTION and work ethics that he really cared about his job. Maybe they should hire him in the detail department. At least it would not take him two weeks to do.


They make you feel very comfortabe

4.8
Anna W. on 07/12/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was not quite ready for a new car, but I could not resist. There was no pressure. I hope to have a lasting relationship with this dealership. I have been to others and certified new was not really and one dealership actually added $2500 to the price for certified. That did not happen here. I think this is the best Lexus dealer within 50 miles.


Great experience.

5
ES123 on 07/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Humberto's kindess was only exceeded by his patience. He is a true asset to Lexus. I will be referring my colleagues and friends to Humberto.


Great Car Buying Experience

5
Dbabette on 07/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a great car buying experience with Humberto and Pete. They listened and worked hard to address every one of our needs. Humberto went the extra mile to take care of everything for us, making the sales, delivery and trade experiences easy and convenient.


Wonderful service!!!

5
alekseystr on 07/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was pleasure to get my service done by your dealership.Valet parking service, greeting from Myles ChizackyMaster Certified Service Assistant, light breakfast, everything together just made my day!!!And finally I got my car, shiny, clean and smell like new, Car wash guys did wonderful job, thank you.Thanks for all your team, you take customer service on First Place.Special thanks for Brad Vaill.


Lenny and Pete were a pleasure to work with!

5
Steph C on 06/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lenny and Pete made my car buying experience enjoyable and stress free. They are both great to work with. They are very honest, personable and make you feel like family. I highly recommend going to Lexus of Route 10 and purchasing or leasing your car from Lenny and Pete. I am the third person in my family to have a great experience with them. I will definitely be referring more family and friends to Lenny and Pete and when my lease is up I will buy or lease my next car from them. Lenny and Pete helped me to get into the car of my dreams the RC350Fsport!


The best car buying experience I've ever had

5
ikchat on 06/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Humberto Cruz was the best salesperson I've ever dealt with and I would definitely return to buy another Lexus from him when the time comes. This is my second purchase in 6 years and I'm extremely pleased with everything that transpired


The best customer service I have experienced at a car dealer

5
Frank16 on 06/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

All during the process, my needs as a customer were attended to. Every question was answered clearly and in layman's terms, especially with so much technology in the car.The team has made acquiring a new car a very simple process. Thanks for doing a great job.


Satisfied Customer

5
Laura on 06/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment I entered Lexus of Route 10, I was greeted with the outmost respect. My shopping experience was pleasant and hassle free. I did not feel pressured to make a purchase at any moment. The staff answered my questions patiently and gave me a great deal to accommodate my budget. I found my sales women (Natalia Ojeda) and sales manager (Pete Postorino) to be honest and trustworthy people. I would defiantly recommend this dealer and sales consultants to anyone. They have earned my loyalty and future business.


An exceptional experience

5
rightback on 06/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We purchased a Lexus RX 350 today and the experience was truly exceptional! We have typically owned German cars - BMW, Audi, Mercedes - and have never considered a Lexus. From our first step into the dealership, we were treated extremely well. There was not even a hint of high pressure sales tactics; Phil Meola (our sales consultant) and Pete Postorino (the sales manager) are truly nice people and extremely professional in the way they conduct business. This was far and away our best car-buying experience; I would HIGHLY recommend going to see Phil and Pete!


Great Service Department

5
John34256 on 06/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From purchasing a car to getting it serviced, the staff there is always courteous and professional in how they conduct business. Every time we get our Lexus serviced it's always easy and a positive experience. We typically spend no more than 5 minutes at the dealership for an oil change since they always have a loaner vehicle waiting and my wife and I go run errands or get some lunch. I've even asked for a specific model and they've always come through. They genuinely do pay attention to detail as well. My car was due to get spark plugs changed which would've been over $600. However, since my car was getting serviced for a recall, the engine was already going to be opened up with access to the spark plugs. So they asked me if I wanted to get the plugs replaced since I wouldn't have to pay for the labor saving me about $400. That's definitely a unique circumstance but they will always go the extra mile in paying attention to details instead of trying to price gouge you on unnecessary service. Good cars + great dealership is a very valuable combination.


Great Experience!

5
DerekSJacobs on 06/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Humberto and the rest of the staff at Lexus of Route 10 were a pleasure to work with. They provided a great deal and treatment to go with it!


Great experience

5
Steele9153 on 05/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an excellent experience. I would like to particularly recognize Humberto, who was an expert on the product and provided the ideal experience for someone visiting the dealership for the first time.I would not hesitate to buy from Humberto and Lexus of Rt. 10 again!


Amazing experience

5
Butterfli342 on 05/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My daughter purchased a car a month ago and the service was great. The sales consultant, Humberto Cruz was very patient and understanding as she had many questions and test drove about 5 vehicle to make sure she would choose her dream car. She just graduated college, landed a great job in her field and wanted to reward herself. She was willing to settle for an older model car, but they worked with her to get her the model she really wanted and at a great price - 2014 Lexus IS fully loaded. I called Humberto on his cell after hours on Memorial Day and told him exactly what I was looking for in the Lexus RX350 and the two days later I brought the car home with better terms in addition to super low miles than I had expected with a great great price. They worked with me on my Lexus ES trade in and gave me the exactly what I wanted for it and to make the deal happen. I truly experienced the red carpet treatment. If you're in the market for a Lexus take your business to Route 10 Lexus and see Humberto Cruz for a great buying experience.


Very smooth, but with a glitch.

4
bob7753 on 05/24/2015

Overall Experience: 4.0

We came to the dealership to look at both new and used cars. We didn't have a specific target in mind at first, but decided on a used car.We were very satisfied with the professional attention that Humberto gave to us. He is an extremely attentive and responsive sales person, and made buying a car very pleasant in spite of a glitch that we ran into. We test drove a 2014 ES350 and the car drifted to the right on the highway. My first concern is how does a car pass the 160-plus CPO inspection points and still drift to the right. Humberto then had the service department correct the alignment, and we came back the next day to drive the car again with high hopes. There was definitely an improvement, but it still drifted somewhat to the right on a level highway and we had to give up on that car. That is my second concern. How could the alignment check out on a car but it still drifts to the right. If the alignment is on target but the car still drifts one way or the other, doesn't it suggest that there is something wrong somewhere? Yet it still carried the CPO certification. We were disappointed and had to give up on that car even though otherwise it was perfect for us. Humberto took our concerns very seriously. He was able to show us a 2013 car that drove beautifully with no drifting on the highway, and we purchased it.


Best new car car buying experience ever!!!

5
New Lexus owner on 05/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just bought a new Lexus ES 350 at Lexus of Route 10 in Whippany. What a great experience!!! My sales Rep, Natalia Ojeda, was fantastic. I would recommend her to anyone. Very knowledgeable, no pressure, and very attentive to what I was looking for. She made the whole car buying experience a joy. The dealership is first class all the way and offer the best deal I could find. Go see Natalia.


Great Experience

5
DEH123 on 05/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

10 all around!!! Great organization. Top recommendations for all aspects of the dealership. Delivered on all aspects we discussed. Wasn't originally looking at a Lexus but best decision I ever made.


Best leasing experience ever.

5
alekseystr on 05/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

2015 Lexus CT200hFrom a moment I stepped in to a dealership to a signing a contract, took me maybe 2 hours.It included test drive, appraisal of my trade and price negotiation of my new car.The main thing is I wasn't shopping for Lexus at all, I was looking for BMW, but somehow I received email from Lexus Route 10 and called.Over the phone I got very good price and went there on my way home.I got exceptional greeting and personal attention from Natalia Ojeda.But my case was a little difficult with negative trade (that I knew about it) and Pete Postorino was called to help us. In a 20 min. he checked all possible options and he got best price for me. Thank you!Wayne Liebeskind helped me with all financial documents. I came next day to bring my trade and pickup new car.Eric Lilienthal went me through all functions and options of my new Lexus, very helpful.Special thanks for Brad Vaill, he helped me a lot after I left a dealership.It was light delay with paperwork and Bread provided to me his direct phone number, so I could call him to get updates. He always answered me, made three way calls with me and my bank. He followed me until issue was resolved.They truly take care of their customers!Great team, great dealership, great customer service. Thank you all!!!


Is 350

4.8
Pbtg2013 on 05/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My wife and I had a great experience. Humberto was very helpful and followed up with us throughout the process. Also working with some of the other people was a very pleasurable experience. My wife will be coming there to buy her next car


most pleasant leasing experience ever

5
george81 on 05/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had my 2015 GS350 delivered right to my driveway by Jamie Monge and he drove away with my old lease. The whole process lasted no more thatn 20 minutes and was super smooth! Jamie & Lexus set the bar real high as far as professionalism and phenomenal customer service. I will send all family friends their way going forward! Great job!


Great experiance

5
Oksana on 05/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They truly take care of their customers! I had the pleasure of working with Humberto. He is professional, welcome and patient. He gave me time to decided on my purchasing. I will definitely be back! I'm enjoying driving my Lexus RX. Thank you!


excellent

5
Michele511 on 04/27/2015

Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

My experience with Humberto Cruz was excellent. His follow up was outstanding. And most of all he wasn't calling ever day for a decision. He allowed me time to make my decision. He respected my time and did everything he could to find the car for me. My technical review with the technician (rich) was outstanding. He was very informative and welcomed me to contact him in the future for help. He e planned or the features and setup the important options and more. Anthony was very helpful with the financing. Excellent service overall


Humberto made the difference

4.8
Hunter on 04/23/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Humberto was extremely focused on my needs from beginning to end and absolutely made sure my concerns and needs were heard and addressed to the extent possible. I would recommend him to any future customer.


Best dealership by far

5
Rich & Nelly on 04/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The dealership was a pleasure to work with, extremely professional and honest throughout the process - no games, no telling you things they can't follow through on. By far, the best dealership experience we have had when purchasing a vehicle. Humberto was terrific and went out of his way to make sure we were completely comfortable and stress-free during every step of the shopping and buying process, and Richard spent time answering our questions until we understood all the technology features. Sean handled our financing with ease. Overall, just a great experience!


My experience..

5
kathleencostanza on 04/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was a great experience. Great service! They accommodate your every need. Humberto was excellent and helped me every step of the way! This was a great experience thanks to the help from everyone at Lexus of Rt. 10.


Superb!

5
Ken on 04/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Humberto, Wayne and Marc were just superb. We leased a new 2015 RX350. The dealership is extremely fortunate to have the services of these very valuable employees- Ken


Best dealership in New Jersey and New York

5
lwolf30780 on 04/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have the experience that you are treated as special customer. When buying or leasing their car, they work the price that is feasible. Service is over the top!! Brad Vaill works very closely with you to solve any issues; always solved in the customers favor. I have been to many dealerships but this is the only one that I will go to for service or buying another Lexus because the are the best in every way.


Amazing customer service

5
Crissyyr on 04/04/2015

Customer Service: 5.0

Will definitely be buting from them in the future!


Hybrid Upgrade Es300H

5
SobeGreg on 04/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0

Great service. Was called to make me aware of the March sale. He worked the lease numbers 3-4 different ways - was always flexible and supportive. Humberto knew I was not happy in a hatchback due my wife's wife hip surgery - so he orchestrated the right car - at the right time - at the right price!p


Great Dealership

5
Mattpinnj on 04/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tony and Matt were great to work with. They showed me a number of different options which was great. They were never pushy at all, which is rare to find these days. They allowed me the time i needed to make my decision, and to ensure I would be happy. This dealership is also huge in size and was very busy, it is clear that they have a lot of return customers, and I can see why. In my opinion, THIS is the way to do business! I know I will enjoy my next few years in this IS 250 F Sport, and for once i won't be dreading looking for a new car at the end of my lease.


Terrific Group to work with

5
J Pontius on 04/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Fantastic experience. The staff was warm, friendly and helpful. We felt no pressure. They worked with our budget and we got the vehicle we wanted. The sales team of Steve Manin and Natalia Ojeda worked seamlessly and professionally. I would be remiss if I didn't mention the best ever - Isabelle was a joy and made sure we were greeted warmly and that all of our needs were taken care of.


Meet Humberto Cruz! You will be amazed to see his work!!

4.4
Narsi on 03/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Humberto Cruz was very nice to work with. He was very professional, responsive and straight forward. Overall, purchase experience with him (only) was excellent. Lexus Route 10 dealership is very clean, well maintained. Eric Lilienthal did a good job in explaining vehicle features!As a general feedback to the dealership, there is a great room improvement for making old car trade-in process transparent, I still feel that I lost some money on my old car (some additional equipment's was not considered including extended warranty while pricing my old car).


Lexus Route 10 gets an A+

5
Rebecca Brody Gold on 03/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are very impressed w the quality of service and professionalism at Lexus Rt. 10. It was by far the most positive car buying experience we've had overall in the last 30 years. While it was very busy and crowded, we never felt ignored or rushed. The amenities and waiting areas were exceptional and the staff were all very aware and friendly. Our Sales Associate, Humberto Cruz, was beyond exceptional!


Red Carpet Service...

5
LHNorth on 03/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My sales person Natalia and the sales manager Pete provided outstanding service!!!! You will be sure to walk the red carpet if you choose this dealership. I would definitely highly recommend!!!


From Dealer Principal to post sale- this is a great place

5
csNJ on 03/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Absolutley outstanding service. All facets of getting a car are made smooth and painless. Top management to the cleaning crew in the building all trying to help you. Fantastic people, great knowledge and trustworthy in what they say and more importantly, what they do.


Very Poor Customer Service

1
JScott on 03/20/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Recently bought a used GS350 - the car is great but the process was awful and the customer service is worse. They failed to perform outstanding recall work (or even inform us of it) prior to our purchase. The actual purchase took all day. They promised all-weather mats and failed to provide them. They collected an excess amount for registration fees, promised to send a refund, and failed to do so for weeks. Worst of all, while negotiating the price, they upped their price online as we were speaking with them, which we later found was a tactic used over and over. Bottom line: a luxury dealership in the 21st century that does little more than uphold what I thought were only outdated stereotypes of used car salespeople. Find another Lexus dealership or be prepared!


Awesome

5
Sholke on 02/20/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They have excellent customer service and pride themselves on doing what's right, not just making money. They care about their customers and especially my fellow disabled veterans. If you're going to buy a Lexus, but it here.


New Vehicle

4.8
ZI on 02/12/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very knowledgeable, courteous, patient and responsive sales staff; nice, clean & well lit facility; good inventory & choices; Good follow up; decent hours; quick post delivery contact


Great experience!

5
taraNJ on 02/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rt 10 was so friendly, helpful and very willing to help me seek out my needs!! Natalia was my saleswoman and she was such a pleasure to work with. She was personable and she understood what I was looking for in an RX. Best experience with them!! Loved the whole team and the attention was individualized. Thank you, rt 10!! My family and I will be back!


Wonderful example of not using a Hard Sell!

5
mab813 on 01/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a RX350 F Sport from Ms. Natalia Ojeda, whom I met over the internet through the dealership website. She was very professional, courteous and knowledgeable about the vehicle. It was a pleasure to deal with only her and not two or three other people as I have experienced in other dealerships. For me, the hard sell is strictly a turn off. I will highly recommend the dealership and Ms. Ojeda to anyone I know that might be interested in a Lexus.


My First Lexus ever !

5
PAL on 12/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

i just finalized my very first Certified-Lexus purchase this week. I had the pleasure of randomly contacting Julia Roldan when I called to Lexus of Rt. 10. I shared with her that I was planning to purchase an RX-350 by year-end, and have been searching over the internet for "the right" vehicle. I also told her that I contacted several other Lexus dealerships and gave them all the specific parameters that I was looking for in my upcoming purchase. Julia listened attentively and was confident that she could locate some vehicles to show me. Julia kept me informed during her search, and notified me of several SUV's that were "Certified" and within my budget. Our last phone call was Christmas week, and Julia said that she believed that she "found my RX-350". The SUV had just come into the dealership and had everything I was looking for. I thought with all of the options that she mentioned, it would surely be out of my price range. Julia said she would work with her team and try to make it happen.SHE DID ! Exactly what I was looking for (even the interior and exteriors colors). From start to finish, the buying experience was everything I expected from Lexus (and more !) I picked up my first Lexus on Christmas Eve morning.Julia and team: Thanks for making this a "December to Remember" !P.L.


Car Buying as it should be

5
Dave D on 12/27/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Julia was a pleasure to deal with in my transaction. She was knowledgable and attentive during the whole transaction process of my purchase. I traded a 2008 ES350 for a 2012 ES350 and the whole process was great, the way it should be and hardly ever is. It started with a pleasant sales rep, Julia, great help from Wayne during the finance dealings, and ended with the help of Mark getting us familiar with the amenities of the newer version. I will be back.


Lexus of Route 10 Reps are Top-Notch

5
Nick from Bloomfield on 12/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've always had a very positive relationship with the sales and service reps of this dealership. My long-time sales rep, Michael Lioi, is outstanding. He regularly provides me with pertinent information on new offers and offers sound advice/support. The service department is always fully responsive to my cited issues. Everyone is polite, friendly and willing to help. It's a pleasure doing business with Lexus of Route 10. Sincerely, Nick Scalera


5 Star Experience

4.8
H.N. on 12/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

To whom it may concern;I would like to report my experience of trading and purchasing a Lexus at Route 10I received a phone call for an invitation to a "new car event" by Jason Sokolowski. He was so nice on the phone, without being pushy, that I said I would think about it. Well I ended up going and was impressed by the calibre of the event. It was well organized: the DJ, the delicious food and drinks, the girl who presented the cars, the umbrella gift - who would have thought that a car dealership would have such a classy event! Thank you.I reserved an NX in exchange of my RX. The car came in before my lease was due so I gave the RX back. Jason took care of every imaginable detail and more. As a joke, he gave me a little stepping stool because I had mentioned that some cars were too tall to get into with a dress on!Marc Berger, your very professional "techie" took his time to show me all the gadgets. Some were so new that even he had to figure things out - which he did. Very polite and well educated.Wayne Liebeskind, the "closer" who drew up the papers was super efficient. He made it a painless experience.After a long day at work, 8pm, Jason was still smiling and efficient and had a surprise for me. I was given a snowglobe of a Lexus with a bow on top! By the way, my car also had an enormous red bow on top which was such a cute detail.All in all, I would highly recommend Lexus of Route 10 and truly commend Mr. Maoli on the major improvements, the quality of his staff and the calibre of his establishment.Sincerely,H.N.Sent from my iPad


Fast and Professional

5
alex.buran.1 on 12/08/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is probably what the car buying experience should be. Joe gave me a quote. We've arranged all paperwork via email and phone. I visited the dealership only once for 1 hour total. Picked up a car, signed the documents and drove off. Fantastic experience. I would highly recommend Lexus of rt 10 and Joe Yusufov.


Highly disappointed

1
diamondd16 on 12/07/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I've chosen to go to Lexus of Route 10 (since they are big dealership in the Northern NJ area) for professional service but was very disappointed. Carl Braunschweiger is by far the worst salesman I've ever dealt with. He did not not return any of my multiple phone calls regarding issues with my newly purchased certified IS250 regarding the windshield rock erosion. This "certified" car also had other issues such as minor grazes on the bumper which we were told would be taken care of with the purchase. Bottom line - Once the purchase was final, the "customer service" was no longer a priority as he had already made his commission.


Leased 2 great Lexus vehicles from the best Lexus dealership

5
kaojohn on 11/23/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just leased my second Lexus and this one is incredible. Got the GS350 AWD F-Sport and my Salesman, Michael Lioi went out of his way to take care of me. I did not want any car that wason the lot and was considering another brand(German) but Michael searched for the specific one I wanted and got it for me. Came right off the ship and was delivered exactly to my specifications. Actually it was more than I expected. The technology and options are incredible! I'm glad I went with a Lexus again. The entire process went smooth and it couldn't have been any better if not for Michael. He is cool as a cucumber. I would recommend him to anyone and the dealership really takes good care of you! Thanks again Michael Lioi!


AMAZING EXPERIENCE

5
veronica.christopoulos on 11/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a great pleasure working with Natalia. She helped me out in matching what we were looking for at the price range that we were expecting. The service was AMAZING. There was no trick or hidden agenda. It was a great experience working with the dealership and Natalia's expertise. I will strongly recommend the dealership and Natalia to family and friends.


Services not required

2
Lexus2own on 11/10/2014

Quality Of Repair: 2.0

I used to be a loyal Route 10 Lexus customer but after this incident I may think twice about getting service here. This is my second Lexus Rx and I had an issue with the daytime driving lights. The car is 7 years old so it was about time I guess for them to burn out. So drove through and asked them to look at the car since no indicator light went on just to see if it was a bulb problem or a fuse. It was indeed the bulb but they also checked out the rest of the car as courtesy. The tech service person tells me that I have a leak in the water pump and that should be replaced and that a bearing on the suspension is cracked and showing some wear. The cost approx $800 for the water pump and $1600 to do the suspension. Well here is the crux of my issue. I've been having my car serviced by my family's mechanic who has taken care of my Lexus (oil changes, filters, tire rotation, the works). The water pump was replaced 2 years ago because it was cracked at the time. I told them just to replace the bulbs and I will bring the car back to have my mechanic look at it. Brought it to my mechanic...lo and behold. No leak in the water pump. Dry as a bone even with the car running on the lift. The suspension? NO CRACK or WEAR that would be concerning. I'm really disappointed with Lexus of Route 10 service and doubt I will return


2014 IS 350 bought

4.6
MAS2377 on 11/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Awesome experience! From the parking lot to the showroom floor to my very own car you can tell that Lexus of Route 10 is very meticulous and takes care of their customers. I had the pleasure of working with Julia Roldan and she was very awesome to work with. She was very courteous, knowledgeable and friendly - easy to talk to. This was my first experience with purchasing a Lexus and it was great! I would definitely recommend anyone looking for Lexus to come here before going anywhere else.


Fast Food Car Buying

4.6
Tolo3peo on 11/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Went in to return my lease and discussed my displeasure with how I was treated last year trying to replace one of my lexus' and was taking business elsewhere at 3:46pm. Came out at 6:15 with a new no haggle price vehicle and ate a couple of cookies while I waited. Quickest car purchase I ever been involved in, and I wasn't expecting to come home with a new car.Hands Down best Lexus dealership I have been to, after visiting 4 different ones.


Great

5
Carl Crosetto on 11/05/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The most enjoyable experience I have every had in buying or leasing a car. Everyone from the moment you walked in the door was focused on customer satisfaction. Great job.


My used car experience

5
Wisnive on 11/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership is top notch for customer service. The entire staff is friendly and knowledgable. I look forward to bringing my vehicle back for service just to be greeted by this friendly staff.


very tiring

3
gigo on 10/28/2014

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 4.0 Overall Experience: 2.0

bought a preowned car from them and more than 2 month later didn't receive my registration and plates . called them many times. spoke to my salesman which always told me it takes time though i bought many cars in the past and never had to wait longer than 3 weeks for the plates. finally he tells me that they never asked me for my social security number. a month and half later still no registration or plates. i called the GM and sales manager and gotten only promises for fix and nothing happens..meanwhile i am driving with an expired temporary license plate.very unhappy


Stress free buying experience

5
Tristim on 10/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The one hour drive to the dealership was worth every mile. Natalia was professional, kept the experience stress free, answered all our questions and kept her promise. Sean continued the stress free experience by keeping financing our purchase simple and went out of his way to get great rate at terms were looking for. Julia and Eric made delivery relaxing and informative. Kudos to the whole team.


happy customer

4.6
sarah.quiroz.52 on 10/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Overall it was a smooth and easy transaction. I would recommend anyone who is looking to purchase new and used to this dealership!! Everyone was really pleasant and easy going to work with.


Buying Experience

5
Suku17 on 10/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought two cars in two weeks--one for my wife and other one for me. Outstanding person--Michael Lioi showed us all possible deals and helped finalizing what we were looking for. Shop is clean and full of nice people all around.


Great Experience. Will exceed your expectations.

5
Thelmatone on 10/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just purchased my second Lexus RX 350 from Lexus Route 10, Whippany, NJ. We did shop other dealerships. No one compares to this dealership for VIP treatment. We worked with Michael Lioi on both purchases. He is professional, honest and very personable. He has been at this dealership for many years and his experience and knowledge are exceptional.We also had the pleasure of working with Marc Berger. He was so patient with explaining all the technical aspects of the vehicle. He is very knowledgable and we can call him, set up an appointment to refresh any information. Great guy.We also worked in finance with Sean Byrne. He is very friendly, efficient and pleasant with explaining all the options one can purchase. They all get 5 stars.


Exceeded our expectations!

5
claire.stevens.5099 on 09/29/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a great experience at Lexus when we purchased our LS460. Julia Roldan exceeded our expectations! She was knowledgeable, friendly ,patient, and efficient! She was able to find exactly the car that we were searching for! She is a great asset to the Lexus Route 10 staff....I will surely recommend her and Lexus of route 10 to everyone!


Purchased a new vehicle and couldn't be happier...

5
invalidsession on 09/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My whole experience at lexus of route 10 was outstanding. As comfy and relaxing as buying a new car could possibly be. By far the best lexus experience I have had. Humberto Cruz, Rich Compito, and Sean Byrne made the whole process as quick and painless as possible. I would definitely recommend buying a car from this dealership. Thanks a lot guys! I appreciate everything you did for me...


buying my 6th Lexus from Mike Lioi

4.8
dicksimon on 08/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Marc the specialist, was wonderful for explaining all the technical aspects, including the GPS, radio and all the other functions to make my life easier in operating the car. Shyl Patchell was patient and helpful explaining the financial details. If there is a "hall of fame" for Lexus salesmen, Mike Lioi is a first ballot inductee!! I love my new Lexus.


Excellent!

5
killington 690 on 08/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had not intended to buy a new Lexus until the end of the year, but Julia and her manager were fantastic, and so is the car Highly professional, knowledgeable and friendly. We could not have had a better experience!


This sums it up!! this was my 4th Lexus in 14 years

5
LadyMoeller on 08/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

VIP treatment is the norm at Lexus of Route 10. Not only is Lexus the superior car on the road, but the interaction with the various departments at Route 10 an absolute pleasure. Customer service is the best...very personable and professional.


August 18, 2014 purchase of a BMW M3 from LexusofRoute 10

5
BMWM303 on 08/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The salesman, Christopher Tracy, made the experience of purchasing a car for my son one of the most exciting, professional, and just plain old fashion good customer service, an experience never to be forgotten or compared to any other dealership I purchased cars from. My son, and only child, is a fine young man. As his mother, I wanted him to have this car, and "sacrificed" my own 328I and traded it in towards the purchase of the M3. He loves cars, specifically BMW's. This is his third one. He had been looking and looking for an M3. We communicated with another dealership online, and they were nice, but once I spoke with Chris, we knew this was the dealership we wanted to purchase a car from. Chris worked with us, there was frequent communication and reassurance from Chris that the car was being held for my son. What a pleasant and professional experience. I live in New York, but I I'd actually drive back to LexusofRoute10 to purchase another car.


Completely satisfied customer

5
arinraven on 08/11/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the 4th Lexus dealership I visited with... The first two dealerships made me feel irrelevant- and uncomfortable- the 3rd was very pushy. I'm military and buying a car is something I've done many times (internationally)- but this dealership and Julia were phenomenal. Even other customers I chatted with were great... Julia called me enroute to another dealership- I drove over an hour (just to look)- I was treated like a Queen. My children were entertained by other employees and the customer service setup they have (very family friendly). I left with a 2015 RX350 loaded! I'm ecstatic about my investment, the dealership, my sales person, the employees, finance, EVERYthing. The best experience I've ever had! Grateful!


Purchase of GS350

5
livnuckols on 08/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a 2014 GS350 through Julia Roldan and had a fantastic experience throughout the entire process. The staff were all very thorough and helpful and then also worked hard to get me through the process quickly. Great dealership and team!


Simplest Experience

5
mizzonij on 08/06/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My first visit to Lexus of Route 10 i was easily capable of going on a test drive. In a short period of time, I obtained all the information necessary to make the decision of wanting to lease an IS 250 or the IS 250 F Sport. Chris gave me the ultimate experience of being able to choose what would work best for my needs, along with my desired price range. He was extremely helpful with knowledge of other models incase I decided to change my mind in what I originally wanted. I have already recommended Chris to friends who are interested in there CPO's and Lexus models.


Best car dealer I ever visited

5
dtng99 on 08/06/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My first purchase at Star Lexus of route 10. This dealer is one of the best with excellent services. They're polite and friendly. I wasn't ready to purchase any car after the test drive. But Natalia is so patience and helpful with full of knowledge on cars. She have me change my mind and purchased my RX350 the same day. She also delivered all the things that she promised. The service here is excellent, you scheduled appointment, you drop car off and you leave with loaner (same and newer model), all in a flash! No time wasted! AND must of all I love their car wash for life service.


Rude and threatning

1.4
anak.cikago on 08/04/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

The worse experience i have ever in my life. Would not set a foot there ever after buying 70 g's truck only to be threat and harass. Avoid at all cost !!!!!


Excellent and top notch Auto Dealership

5
mustafaqasem on 07/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

VIP statues customer service quality...Very understanding and not a pushy dealership..will be doing more business in the future.Julia Roldan was super professional


Not Happy

1
Not Happy!! on 07/18/2014

Customer Service: 1.0 Overall Facilities: 1.0

This is the second poor review I've written about this dealership, and apparently the first wasn't liked so it was removed. This dealership does more damage than repairs. I went in for a simple car wash and left with a damaged mirror that they refuse to take responsibility for. And I only went to get a car wash as I work close by.I was treated as if I was driving less than a Lexus. Actually, I went there when looking to trade in my ES for an IS, and was NEVER approached by one single salesperson, when there were few if any other customers! Lexus of Route 10 is not worthy of selling these cars!


Buying a pre-owned Lexus

4.8
mfem on 07/13/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I stopped in Lexus of Route 10 ( the closest Lexus dealership to my home) just to ask about the difference between the 2012 and 2013 models. I had no intention of purchasing my car there. From a past experience 5 years ago, I found this dealership rather pricey and inflexible around pricing. I was pleasantly surprised to find out while I was there that in the last 5 years the ownership has changed. It was quite apparent as soon as I walked in the door. Everyone was incredibly polite, helpful and accommodating. My salesman, Pete Postorino, could not have been better. He was very knowledgeable, never pushy, and a pleasure to work with. Because of his patience and lay back style, I wound up making an excellent purchase that very day. I could not be happier. Everyone at Lexus of Route 10 (financing and tech support) could not have been nicer or more helpful I would definitely recommend this dealership based on my experience. .


Pete Postorino

4.8
Beaner10 on 07/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

It was a pleasure dealing with Pete. He was a true professional during the sale and followed up with me afterwards to make sure everything was alright. I have already recommended him to a friend.


Worth The Trip

4.8
Queenmommy on 06/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I drove 45 minutes to check out this dealership based on their reviews. I never DREAMED I'd be purchasing a car on Memorial Day, but then I hadn't met Julia Roldan. This young lady knows her cars! She listened to my needs, worked with me, and made it all come together so effortlessly. I love my pre-owned Lexus! I had visited other dealerships closer to my home, but the professionalism and patience from Julia Roldan, Shyl Patchell in the finance dept. and Marc Berger, the technology and delivery specialist, are all 10's in my book. They all continue to answer my questions and emails in a timely manner even a month after I purchased the car. How many other dealerships can say the same?


Lexus

5
Lzamora117 on 06/23/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first purchase from Lexus and I had an awesome experience. Natalia was extremely helpful and so pleasant to work with. She answered all of my questions and there was no hassle what so ever. I would definately reccomend this location and Natalia to anyone interested in a Lexus.


Christine was great

4.5
ChristianNj on 06/19/2014

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Overall Experience: 4.0

She is good. Straight shooter and very helpful. I would refer her to friends and family. Christine has been doing this awhile and is great at her job.


Great experience

5
Dianeg75 on 06/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Michael Usera made the entire sales process very pleasant and easy. I really felt that I got the car that was right for me at a great price. Everyone at the dealership is very friendly and accommodating. I know I will enjoy being a member of the Lexus family!


Always a "Pleasant" experience

5
adelinna on 06/06/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lexus of Route 10 has the Best service dept I have ever gone too. All the employees treat their customers with such a friendly caring way.The total atmosphere in their dealership and service dept is "perfect" I love going into their service dept and treated like a human being.They are honest on their "time frames" when the car should be finished, which makes the customer at ease. Thank you Lexus of Route 10 I am a repeat customer who knows quality and wouldn't go anywhere else to purchase a car...


Great Experience

5
nmsturm on 06/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my second lease of a Lexus from Lexus of Rt. 10. Two years ago I got my wife a CT200RH; she loves the car but moreover, the experience with the dealership from "thinking" about buying, to buying; to owning, was so great, I wanted to buy my car there too. I had very specific financial parameters in mind for the lease and Christine Festa and Matt Bibbo worked very hard to meet those parameters. Throughout the whole process, I never felt any pressure. Everything they verbally agreed to turned into a contract without hassle; basically, the best experience I ever had.


Great Sales Rep.

5
labau on 06/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Met with Jason on Saturday , no pressure to buy but very informative.I could have driven out with the car the same day. The delivery process was wonderful and the tech who instructed me a the car features was very patient. Jason was great and I will refer him in the future.


Excellent Experience

5
PF52 on 05/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my first time buying a Lexus and I was very happy with the straight forward negotiations and no changes in what we agreed. They let me know when the car would arrive and had it prepped, including adding a hitch, that day. Excellent closing experience. I was referred here by two neighbors and they were right about how good this dealership is. Recommend them to anyone interested in a Lexus.


Lexus of Route 10 - The Supreme Dealership

5
marecavallo on 05/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was by far the best experience I have had in purchasing a car. I have purchased many cars in my lifetime for myself and other family members. I always dread starting the process and I hit a few rough spots in the beginning but Jason Sokolowski , my salesman and his manager Matt Bibbo made this as easy and painless as possible.They were honest right from the start, they didn't play games with me, they were straightforward and this is exactly what I was looking for. They did everything they promised and I could not be happier. Jason went as far as to pick me up at my house which is in Nutley and drove me to the dealership because at the time I did not have a ride there. I received informative and educational assistance from Rich Compito and Wayne Liebeskind took care of the financial end and it was as smooth as could be.Lexus of Route 10 did the right thing, they went above and beyond and that is why I say it is a Supreme Dealership.


The Lexus experience

4.8
Dholic on 05/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was my first experience with a Lexus dealership. I was extremely impressed with the standard of professionalism, yet the ability to stay so friendly. I highly recommend this dealership.


A very pleasant experience!

5
thebellman on 05/11/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was by far the easiest and most stress free car buying experience yet. Natalia, was so helpful, knowledgeable and pleasant to work with. The entire process was over the net and the phone. I had a beautiful new RX waiting for me when I arrived at the dealership. Thank you Natalia, for making this a true red carpet VIP experience!


Great experience!

4.8
CarolynLK on 05/09/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We are first time Lexus buyers and are incredibly happy with our first experience. We received excellent service from the second we walked in the door. We worked with Joe Yusufov. We really appreciated his attention to detail. He walked us through every feature, answered every question and really made sure we were comfortable with the vehicle we ultimately purchased. Natalia and Rich were equally great. I highly recommend Lexus of Route 10. Can't wait to come in for my free car washes! Thanks Joe, Natalia and Rich. We are very satisfied customers!


Great overall experience

4.4
Mak83 on 05/09/2014

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Very friendly and helpful. No problem showing us multiple options on different occasions to make sure we were comfortable. Eric stayed late with us when we took car home to make sure we were familiar with all features and teach us functionality of the vehicle. Great experience with a very friendly staff.


Pleasent and responsive purchase experience

5
wcadams on 05/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Christine led us through the sales process, making it easy and straightforward. She met all her commitments and pursued the specific car we were loooking for, having it expeditiously shipped to the dealership. We enjoyed working with her.The entire team that supported Christine was friendly, open and quite helpful. Overall it was definitely a good purchase experience.


Flawless Transaction

5
longval on 05/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is our third Lexus but first purchased from Lexus of Route10. Whenever one changes to a different dealership, this is a certain amount of apprehension. I must say working with Lexus of Route10 was a pleasurable and fun experience. From start to finish, sales through delivery everything went flawlessly. All folks we dealt with were sincere, knowledgeable, friendly, and caring. Natalia Ojeda,Frank Rufo, Jor Di Francisco, Wayne Liebeskind,Richard Compito, George (service mgr) Steve P. and the two gals at the reception desk were the very best in every aspect. The operation was most impressive and geared to 100% customer satisfaction especially in their vehicle pricing. We HIGHLY recommend Lexus of Route10. This Lexus Store is a very professional high volume operation yet you leave driving your new vehicle feeling as if you were their only customer! Thank You All.


VERY happy customer!! Phil is the best. Easy process!

5
jkpa on 05/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I picked up my certified Lexus from Lexus of Route 10 on 4/30/14. I dealt with Phil and throughout the process from initial email contact to final purchase he was very friendly and helpful. Easily the best car salesman I've ever dealt with. No pressure or funny tactics whatsoever. Just 100% professional and easy to deal with all the way. I highly recommend Phil and if I hear of anybody considering a Lexus I'll definitely send them to Route 10 first. The car is pristine and absolutely amazing to drive. Thanks to the whole team for making this so stress free as everyone knows car buying is often nothing but stressful. I want to give a pat on the back to Mark (the delivery specialist) as well for showing me the myriad of features the car has so I know how to use basically everything before I even drove the car home. What a great service! Jacob AUnion, NJ


WOW - great experience from start to finish

5
ehwest on 04/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I think its the totally professional, no-nonsense approach that everyone exhibited. Its like visiting a nice hotel. While other dealers always seem to have sharks circling, these guys seem genuinely interested in moving cars out the door in into your hands.After all, who wants to be surveiled behind one-way windows and belittled for trying to get a low-ball price.I LOVE dealing through email with these guys. For my next purchase I won't even bother the other dealers with my inquery.


great car!

5
redwhiteandblue9 on 04/15/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you for great service! We were very impressed with the overall experience at Lexus at route 10. Every request was met. Love my Lexus!!! Thank again!


Master certified sales

4.6
Mary Lou Sperry on 04/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

This is my 5 Lexus with (Warnock/Lexus of Rte 10) and one of the reasons that I keep coming back is Christine. Her professionalism is second to none. She loves what she does and it shows. Christine has always made the process go so smoothly.


From the greeting I received when entering the dealership...

5
dbalbi543 on 04/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the greeting I received when entering the dealership to working with my sales consultant Pete Postorino, my experience was inviting, relaxed and professional. Pete's ability to confirm what I was looking for through reconfirmation of what I said I was looking for and make well-placed suggestions in the process was key to my purchasing a vehicle. Thanks.


We really like this dealership-and we had been to many...

5
klingbeil on 03/31/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We really like this dealership-and we had been to many others, and were actually turned off by the whole experience. Our sales representative, Julia Roldan was great-we'll be back to buy our next Lexus from her!


Horrific experience

1.8
Missbest723 on 03/30/2014

Customer Service: 1.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 1.0

The salesperson was very demeaning. He didn't ask the questions needed in order to find the best solution. Instead he pre-judged and basically suggested I keep my current vehicle until it's paid off entirely. I was completely dissatisfied with the service. I left and went to another Lexus dealership and bought my car from there that same day with a totally opposite service. I learned more about his life and his personal family than he asked about my car situation and my wants and needs.


My experience with Lexus of Rt 10 was superb mainly...

5
Dorisleibowitz on 03/27/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with Lexus of Rt 10 was superb mainly because of your sales representative Julia Roldan. She was knowledgable and most helpful to me. I will recommend her to my friends. Her performance was awesome! She made me feel comfortable both during the process of buying the car as well as being helpful after the purchase. She is certantty an asset to your organization.


In the past, purchasing a new car for me was always as...

5
Chuck100 on 03/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

In the past, purchasing a new car for me was always as painful as a trip to the dentist. However, my views have changed after dealing with Christine. In addition to her professionalism, she was able to provide expert knowledge of the vehicle, and at the same time, convey all the pertinent details as well as the answers for all of our questions. Once the deal had been closed, Christine continued to demonstrate her interest in ensuring our complete satisfaction at the time of delivery. Christine was a pleasure to deal with, and I would not hesitate to work with her when purchasing another vehicle. Additionally, two other employees we had the opportunity to work with were extremely helpful in making the transition to our new car. In going over the features of our ES 350, Marc Berger exhibited thorough knowledge of the car and was able to demonstrate each and every detail of the product to our acceptance. Lisa Blanar was then able to provide us with all the necessary information regarding added coverage and optioned for our new purchase.I feel as if my wife and I hit a home run with our salesperson as well as the support staff.


Very friendly and efficient team. My past experiences...

5
oudouce on 03/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very friendly and efficient team. My past experiences with dealerships was long and tedious, total opposite at Route 10. Most of my paperwork was ready for signatures and I was on my way with my new vehicle in a few hours. Awesome experience!


The above mentioned sales people went above and beyond to...

4.8
mparisi1028 on 03/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The above mentioned sales people went above and beyond to make sure that we were 100% satisfied with our vehicle. The service department was also on point. Not to mention they gave us $1750.00 more for our trade-in then the four previous dealers (not Lexus) that we visited.


Went to several dealers that day but got all I needed...

5
angel7394 on 03/11/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Went to several dealers that day but got all I needed here. Got what I was looking for without the hassle....in and out fast..


Christine Festa is wonderful to work with. This is my...

5
Steven28 on 02/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Christine Festa is wonderful to work with. This is my fourth Lexus that I have purchased from her and the dealership. They have been nothing but excellent in the buying and servicing of my vehicles. Christine does everything she say she will do and always answers my questions as needed. Her follow-up is wonderful and she always keeps her word. I truly enjoy buying my cars from her and this dealership.


Everything about my experience at Lexus of Route 10 was a...

5
jhiner1 on 02/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everything about my experience at Lexus of Route 10 was a pleasure. From the moment I entered the showroom, until the moment I left with my new car, I was treated with kindness and professionalism. My salesman Pete Postorino and the Pre-Owned Manager Frank, made me feel at home and welcome.Not only did I get a great deal on my RX350, I had fun while doing it! I would highly recommend Lexus of Route 10 in Whippany to everyone.


Overall experience was good. I was unable to ride the new...

4.6
CarDeals123 on 02/22/2014

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Overall experience was good. I was unable to ride the new car after the sale process was completed due to weak battery. But the team took care of the situation well. Thanks to Natalia for picking me up from the train station and delivering the new car the next day.


I wanted to thank Rt. 10 Lexes for finding me the car of...

4.8
gloriaco on 02/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I wanted to thank Rt. 10 Lexes for finding me the car of my dreams and for providing such a friendly dealership experience. My sales person was Natalia Ojeda, and she was great! She answered all of my questions in a very friendly yet professional manner. She returned my calls in a timely fashion and was always ready to assist me. The people at your financial department were also amazing and made purchasing my new 2014 IS as easy as signing my name. Thank you again for servicing my needs.Sincerely,Gloria Correa.


I am a car enthusiast and have owned numerous high end...

5
paullapenna on 02/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I am a car enthusiast and have owned numerous high end vehicles. I currently own a Lexus truck, Bmw coupe and Mercedez E class as well as a Porsche. Lenny and I have been doing business together for a long time all the way back to the original Lexus dealership further down route ten. Lenny is a true professional always honest, upfront and extremely hard working. Lenny will make the deal happen when management supports him. We have purchased seven Lexus vehicles with four of them being delivered by Warnock and my latest purchase of my wife's truck thru Lexus of Route Ten. Your dealership has improved substantially under your new ownership and I am sure we will continue to purchase our cars from Lexus of Route Ten.One comment: I recently attempted to purchase a 2004 SL 500 Benz and was informed by your PreOwned Sales Manager that my offer was unacceptable even though you have lost a minimum of two sales days this week due to bad weather. We have a $1,500 difference.Lenny has been my advocate and we have been unsuccessful. In this case I will take my business elsewhere.Lenny thank you for all of your efforts as usual.I would appreciate a response directly from Mr. Ruby.Thank you.Paul S. LaPenna,


I could not be happier with my purchase of a CPO Lexus RX...

5
cwrighti on 01/23/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I could not be happier with my purchase of a CPO Lexus RX 350 from Lexus of Route 10. The experience was positive from start to finish. Initially I was nervous because I had to negotiate the price without first seeing the vehicle. Also, this is not my usual Lexus dealership, but the dealership close to where I live did not have the exact CPO vehicle I wanted. So I was a little stressed because of these two factors. However Pete Postorino set my fears to rest. He is an absolute gem and really worked with me on the price so that we could make the deal happen. He was never pushy or overbearing, and there were no typical salesperson tactics or shenanigans. Do yourself a favor and ask for Pete. Lara Blanar made the financial process completely stress free even emailing me on HER DAY OFF to answer a question I had about interest rates. Now thats service! Thank you also to Marc Berger for going over the options of the vehicle so thoroughly and patiently. Much appreciated.I was very pleased with the whole process. I highly recommend Lexus of Route 10.


Contact seller for price

Mileage: 27968

Color: WHITE

Transmission: Automatic

Body Style: Crossover

City: Whippany, NJ

Engine Type: V6

Contact seller for price

Mileage: 15960

Color: GRAY

Transmission: Automatic

Body Style: Sedan

City: Whippany, NJ

Engine Type: V6

$29,895

Mileage: 33323

Color: UNKNOWN

Transmission: Automatic

Body Style: Crossover

City: Whippany, NJ

Engine Type: I4

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