Lexus of Pembroke Pines

4.5
Overall Rating

Customer Service: 4.5 Quality Of Work: 4.5 Friendliness: 4.6 Pricing: 4.5 Overall Experience: 4.5


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Service without the hassle!

5
FerLexus on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would like to commend Mario Padron's help in getting my wife and I the car we need. This is the third time we have used Mario as our counselor and always has been smooth and without the hassle that we have experienced in other dealerships. Thank you Mario and we will see you again.


Ask for Mario!

5
JaniceNew16 on 11/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I met with Mario Padron, hands down he is the best! You want to go directly to him. So nice, so professional, he listened to me, asked me questions and made me feel right at home. The test drive was customized to my way of driving, and he brought a lot of details to my attention. The whole buying process felt very personal, including dealing with our finance manager, Oliver Brown. He was also amazing, treated me fairly and took me through the whole process, start to finish. Best car buying experience I ever had!


Very happy costumer

5
Altuna15 on 11/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I want to express my gratitude for the excellent attention and professional service. My brother refer Mario and I am going to do the same with my friendsMario Padron you are the best!


Lexus of Pembroke Pines: Mario Padron

5
Alexia on 11/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a BMW from from Mario at Lexus of Pembroke Pines. He was very helpful and knowledgeable, and got us the best possible deal for my car!! It was great service. Big thank you to him and the rest of the Lexus family.


Mario is the BEST

5
JohnQuint on 11/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mario has been very helpful. He is nice, polite, patient and very professional. I have bought 3 cars from him and even when I simply come by and have questions, he is always willing to help. Mario has always walked me every step of every process, has always made great suggestions when it comes to pricing and what might be better suited for our needs. He has been "my car salesman" for the last 4 yrs. I definitely recommend him to any first time buyers!


Great job!

4.5
Elana on 11/03/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I am great full to Denis Shadrin for his professionalism and yet friendly approach. He picked up a better choice for my new car better than me! He made new lease experience easy and breezy!Great experience, will be back!Elana Aizenshtat


The way buying a car should be: Simple and easy !

5
Fabio Andrade on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Denis was objective and easy to do business. I wish every dealership had a sales person like him. The business manager, Moez Sachedina, was great as well. Highly recommended !


Collision center (no customer service)

1
Juan N. on 10/12/2016

Customer Service: 1.0 Overall Experience: 1.0

They have had my car since 8/26/2016 and i am being told they are still waiting on parts. I have left messages for a manager to call me and no one has bother.


Smooth experiece

4.6
Ernie on 10/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Mario was professional and understanding from start to finish. He made buying a car painless again.Good sales tactics but no pressure. Mario will definitely be the first to call on my next car.Thanks


Horrible Service

1
Katy033 on 09/28/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I purchased my car in june and still get montly statement for random charges from my previous Lexus. Everyone from the Salesmen to as high as the General Manager are horrible. They do not care about you or your service or loyalty, they only care about money. Since i purchased my car ive gone atleast 10 different times to lexus for unsolved business from a previous lease. DO NOT purchase your car from here and definitely from a guy named JC which is over at the Subaru side. Mr. Armani is horrible as a manager who doesnt do anything to make a situation better. Actually he belittles you when spoken to and walks away from every situation. The list goes on of the horrible service ive received. Lexus Finanacial also does not help. If i can return my car and never deal with Lexus again, i would. These peoples are SCAMMERS and will tell you ANYTHING to make a sale.


Excellent Service

5
Jaime Borras on 09/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Denis did an excellent job! After we made an appointment, he called ahead of time to find out the type of car we were interested about, and by the time we got there he had a car reserved for us to look at. Thank you, Denis!


Great dealership and great professional service!

5
Alex P on 09/18/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Professional atmosphere and excellent selection at the dealership. Tremendous service from Denis. Straight forward advise, no pressure, creative approach to the deal. Truly personalized service, including follow-up assistance from Denis for several days after I drove away from the dealership.Highly recommended!


Fully Satisfied & Great experience

5
Shri on 09/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As a first time buyer I had a great experience with Lexus of Pembroke pines. Also Denis Shadrin helped me a lot and gave a fantastic service. Got a best deal for Lexus ES 350.Highly recommended based on my experience.


I dealt with friendly people, not with sharks!

5
Mulutas on 09/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Denis was very friendly and did not push me into buying anything another car or more expensive car. And Frank gave me the deal that I wanted.


CAR DAMAGED SEVERAL TIMES WHILE BEING SERVICED!

1
ElizabethP on 09/09/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

In the span of six months, I brought my vehicle 10 times to this dealership. I brought it in to have my tires replaced and they scratched my wheels (which took 2 visits for them to fix and the paint started to strip a couple of months later). I brought it in to have the door lock fixed (which took 4 visits for them to fix) and they scratched my vehicle. I brought it in to fix the sunroof (which took 2 visits for them to fix) and they damaged my headliner. I brought it in an 11th time for them to address all these issues and my vehicle is still scratched. I submitted a complaint through the Better Business Bureau and they never even bothered to reply.Get your car serviced elsewhere.


Amazing

5
nachos28 on 09/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was with the best men in there mikel banko, I'm nacho, and he gave the best deal on a is250, beautiful car. Thank you a lot for helping me out


AWESOME EXPERIENCE

5
Ernesto Rosales on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my second car from Lexus, and I have to say that I am very pleased over all by the service and attention that this dealership provides to its customers. Mario Padron was my salesman, he was very friendly and professional. He will precisely answer any questions you might have and will guide you to the vehicle that best fits your needs. He is very straightforward and will make the deal happen quick... I am definitely happy with my new car and will definitely keep coming back. I thank the dealership for having such professional employees as Mario. If anyone out there is on the market for a new car, then you shold totally go to Lexus of Pembroke Pines and ask for Mario,.


Overall great experience

4.8
David T on 08/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

From the moment I walked in the dealership I was "sold" on leasing a new car. Sammy made the deal happen quickly and professionally, with a smile on his face. Oliver was swift and thorough in the preparation of the paperwork.


Best experience working with Michael Banko

5
dep24 on 08/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I walked into the dealership after a long work day. A few people greeted me however Mr. Banko made this deal happen. I was treated like a King and felt like a VIP. Michael asked me what I loved and hated about my current vehicle. Great question he had "what do you want in your Lexus that your MINI Cooper does not have?" Mr. Banko had a specific Lexus model in stock that he wanted me to test drive. During the drive we connect the bluetooth and he explained the hundreds of features (the remote start app. is amazing.) When we sat down to discuss numbers I had no intention of driving off the lot in that specific Lexus. Long story short, I drove off with that exact Lexus. If you are in the market for a new car give Michael Banko a call. I highly recommend his service...


Excelente!!!

5
Angelina on 08/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Muy feliz de poder tener un Lexus, gracias al Sr Mario Padron como vendedor muy bueno!! Dedicado, atento dispuesto a complacerlo a uno como cliente! Excelente vendedor!!!!


Muy buena atencion del vendedor Mario padron

5
Olidey Aranda on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Muy feliz y agradecida con la ayuda del vendedor Mario padron hizo todo para ayudarme a conseguir lo que estaba buscando con la compra del lexus les recomiendo a todos que cuando vayan lo localicen a el Mario padron el mejor del concepcion ario muy agradecida y sobre todo satisfecha con mi nuevo carro


Tire rotation.

3.2
Shawn on 08/03/2016

Customer Service: 4.0 Quality Of Work: 2.0 Friendliness: 4.0 Overall Experience: 3.0

I brought 4 new tires elsewhere 7 months ago. The problem is the front are showing treads and the back are great condition. The tech explained it's possible Lexus never rotated your tires when you have visited them at least 2xs for service. I really trusted my tires were rotated. If u see the excessive wear in the front it's now obvious Lexus is to blame. Now I have to purchase 2 new tires and can't afford it. I'm have children and travel to work at night scared for my safety. I should not be responsible for something Lexus is suppose to do. I have a plus package for service to prevent out of pocket expenses.


mario padron was great salesman and patient.

5
gardner s 1221 on 07/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was pleased that Mario made sure I was happy with my selection. I love my Lexus. Thank you Mario I was really glad you were my salesman.


Mario excelente

5
Julio on 07/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Muy buen servico siempre k llamo esta presente no problema es mi cuarto lexus y siempre es mario perdon lo consideri un muy representante para esa compania


Excelente

5
Diana on 07/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

SUPER MARIO The best of the best, excelente vendedor. Muy sincero y directo, nos busco las mejores opciones y siemprw pensando en nuestra comodida. El siempre nos resuelve.


Unprofessional, rude, and crazy

1
Mavj1234 on 05/25/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Brian Moore is the worst car salesman I have ever encountered in my life. I am a current Lexus lease holder and wanted to trade my car in. Brian threw my keys at me and walked out. I will never go back to this dealer, and I will never lease or buy a Lexus car in my life again. Beware!


Service

2
olga0914 on 04/30/2016

Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 1.0

Every time I bring my car for service here , a week after I need to get a jump start on my battery after i pick up my car from the dealer. I wonder why.?The worst part is that it takes an hour for the road side to come by for assistance.


Great and pleasant experience !! Irina

5
Re250572 on 04/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just leased my first Lexus a few weeks ago . Denis was my Sales Person and he made the whole experience fast, painless and simple! He is very professional and knowledgeable. I had to contact him a few times after and he was always available by phone or in person to answer any of the questions that I had. I will definitely recommend him to all my friends ! Thank you!


Will definitely come back

5
carmenarochena on 04/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I have been with Lexus for 13 years, but this is the first time that we dont have to spend hours at the dealership to get the lease that we wanted. I dont know if it was good luck or if it would have been the same with a different person, all I know its that Im glad that Denis was standing at the door when we got there. He asked us what we exactly we wanted and the deal that he got us was pretty close to what we wanted, without having to go back and forth as its usually the case in other dealerships. We would definitely recommend Denis and Lexus of Pembroke Pines


lease return

5
Adolphurs on 04/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My Sales Product person was Denis Shadrin, who is the best. I've reached out to Denis on a few times and he is always available. Be it by phone or email he never fails to return any of my messages. However just recently (not fault of Denis) I received a bill from Lexus Financial Services for a fee in the amount of $686.11 for Excessive Wear and Use. Of course I thought this was sent in error given my first lease ever on a 2014 Lexus IS250 with a little 8000 miles/27 months lease. I wasn't aware or informed that I would be subject to incidental fees. I've requested a callback from the Customer Relations/Service/compliant department because this bill was received about a month after I lease my new 2016 IS200t. If this information could have been disclosed to be upfront then I as a consumer would have made the appropriate steps to have incidentals/disposal fees amendments made to my contract. Personally I like the lease process, but now there is a bit of hesitations because now I have a vehicle that I'm afraid to drive because I don't know what constitutes excessive wear and use. If someone could contact me to clear this matter up as I continue to promote Lexus of Pembroke Pines to coworkers, family and friends it will be greatly appreciated.


Will Recommend!!!!

5
stacy on 04/25/2016

Overall Experience: 5.0

I drive from Jupiter and this is my 2nd lease at Pembroke Pines. I dealt with Jeremy both times. To describe my experience in one word it would be Painless. Never felt any pressure or think I was being lied to. Of course there is negotiation of $$ but Jeremy and Business Manager Rafael were equally patient. Thanks guys!! Stacy H.


Great experience with Mario Padron

4.8
Maria E Mejia on 04/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great experience purchasing a car here. Mario knows exactly how to address a buyers issue. He was friendly, pleasant and knowledgeable. The finance Manager, Syed Bukhari was very professional. I will highly recommend to anyone.


EXCELLANT EXPERIENCE WITH DENIS.

5
JOHN K on 04/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

MY WIFE AND I HAVE LEASED THREE VEHICLES FROM LEXUS IN THE LAST THREE YEARS. DENIS HAS BEEN EXCELLANT AND VERY HELPFUL.HE EVEN CAME TO OUR HOME TO EXPLAIN THE FEATURES OF OUR VEHICLE.WE ARE EXTREMELY HAPPY WITH THE LEXUS EXPERIENCE WITH DENIS.


Highly recommended

5
Noemi2016 on 04/13/2016

Overall Experience: 5.0

We went to the dealer looking for a car for my son but we feel so comfortable and confident with the honesty and professionalism of Denis that we decide to change also our . Now we are A family lexus . Thanks Denis Shadrin ????


one of the best and easiest car buying experience

5
Katerina on 04/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

one of the best and easiest car buying experience thank you Denis Shadrin that was a pleasure to work whit you I will send my friends your way any time somebody need a new car


Bad experience after recent purchase

2.4
rgonzalez9824 on 04/07/2016

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 3.0 Pricing: 4.0 Overall Experience: 2.0

After leasing my new Lexus IS 250, I had been happy with my experience until I received a multiple citations from Miami Dade County Court Clerks office in regards to my old tag on my old car that was traded in not being returned to the tag agency. With that said, Fred Carey my Sales Associate told me not to worry about the old tag because the dealership would take care of it. After leasing my new car, I also registered for a nee tag and left the dealership with a new paper tag. However, sales associate Fred Carey told me he would take care of my old tag on my old car I traded in. With that said, now I have called the dealership myself to find out what happen with my old tag because is was never returned to me and I seem to just get bounced around to different people. I have left multiple voice mails to the Financial Services associate Rafael Esquivel and I get no respond. Also, once I got to talk to Sales associate Fred Carey himself, he says "he does not recall what happen on the date of me purchasing my new vehicle." "I do not even remember what cars I sold yesterday." I feel that I was treated fine until I purchased the new car and then became just a number. After this incident, I feel uncomfortable returning to renew my lease, and I feel the staff has been unprofessional. Honestly, i am still waiting for a someone to call me back. Finally, I have submitted a letter to the Miami Dade County Court clerks in regards to this matter. Honestly, I wouldn't recommend this dealership to anyone.


Wonderful experience with Denis Shadrin

5
Sunshine on 04/06/2016

Customer Service: 5.0 Overall Experience: 5.0

I came to Lexus looking for Denis because he was my agent before and within 5 minutes he came to see me from home. He showed me the different types of model I wanted and I went home with my new Lexus??


Great Transaction / Very Pleased

5
HappyCustomer on 04/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I wanted to take a quick minute to let everyone know how pleased I am with the service and quality of people at Lexus of Pembroke Pines. My sales associate Mike Banko was professional, and put my deal together very quickly. I was in and out in just a short time. And very happy. Highly recommended.


Great experience!

5
The orozcos on 03/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just got my first Lexus ever and I couldn't be happier with the whole experience I encounter in Pembroke Pines Lexus , from the moment I got there I was helped by Mario Padron who had great knowledge of what I was looking for and helped me all the way to getting my precious car. He understood me and helped me get not only a great deal but a great service and changed the bad taste I had from a previous visit to another Lexus dealer. Rafael Esquivel (finances) was also a great difference in my experience , this employee is great at what he does . I will definetely feel comfortable recommending this place. Thank you and I'm sure this won't be my last visit


Amazing Salesman

5
Ash1228 on 03/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We stopped by dealer today just to look at cars . We were greeted right away by Juan Carlos Morales . He was very happy and enthusiastic when greeting me with a big smile . He ask my needs and I replied just looking , he replied I am here to assist you in anything or question you may have . I was surprised , typically salesman just leave when you say your just looking . I spent and hr with him asking as I looked through their selection . I didn't buy as I am just in the first stages of looking and I am very impressed and will defintly be making my next vehicle purchased for Juan Carlos Morales and Lexus of Pembroke Pines.


Excellent Salesperson

5
Alfredo on 03/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I extremely recommend Mario to anyone, very professional and great person to deal with. my impressions were outstanding from a recent lease.Recomiendo a Mario a todos los que vayan a sacar un carro en Lexus of Pembroke Pines. Excelente persona, profesional!!!


Great seller !!!

5
Raul on 03/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought a used 2015 jeep rubicon Mr Mario Padron help me all the way with the deal he is a great seller and will treat you like family. I highly recomend him as a seller and the dealer.


Great seller!

5
Luise on 03/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Im super grateful with Mr. Mario he was always helpful trough the purchase of my bran new is 200t he did his best to get me a nice deal! I'd recommend him to everyone thanks.


Agreed on price. Paid for pre-purchase inspection.

1
truth hurts on 03/12/2016

Customer Service: 1.0 Friendliness: 1.0 Overall Experience: 1.0

I emailed dealership on or about Feb 23,2016 about a 2006 Mercedes Benz S430 that they had just listed for sale. I got a call from their salesman Alex Guerra and asked if he could send some pictures of the car and I also asked what was the lowest price that they would accept. He responded that he would get back to me in 1 hour. When he didn't call back, I called and he returned my call about an hour after that. He said that they were willing to take about $500 off the asking price and there would be an additional $799 doc fee. I made an offer of $1000 less than the asking price and said that includes the doc fee. He responded that the offer was less than what they paid for the car. I said that was fine and I would continue to look elsewhere. On Friday Feb 26 at 12:06 PM I got a call from the sales manager at the dealership. He said his name was Audwin Lovinsky and had seen my email to Alex. He then stated that he was willing to accept my offer. I said that I would arrange to have a pre-purchase inspection done by a third party since I live in Colorado. Shortly after that call at 1:12 PM, Audwin called back and said he needed more money for the car, that he already had a deposit for the car and wanted another $500. I said NO. I had made an offer and he accepted it. He said he would call me back. At 1:28 the original salesman, Alex called and said that my offer was accepted. I told him that I would arrange for the pre-purchase inspection. He stated at that time that he would need a copy of my credit card and license. I asked him why I couldn't just give the number over the phone. He said that was their policy. I called my credit card company and asked if they have ever heard of this kind of policy. They told me that it is not something that they know about and since I was out of state and would not be picking up the car until well after the amount had cleared, that the dealership had zero risk. I called Frank at Miami Auto Inspections and scheduled an inspection of the car for the next morning. I gave Frank the name of the salesman, Alex and his cell number per Alex's instructions. At this point I gave Frank my credit card number and and gave my approval to change the $270 fee for the inspection. I then called Alex and informed him that we were all set for the inspection the next morning Saturday Feb 27. I then asked about the credit card deposit and I told him what my bank's fraud department told me about the dealership not having any risk since I was not getting anything until after it had cleared. I then asked if I could give him the number and he could put a charge through for $1000 to hold the car. I asked if everything goes OK with the inspection that on Monday Feb 29th I could do a wire transfer for the entire amount and refund the deposit to my credit card. Alex said that we could do the wire transfer on Monday and no need for the Credit card. I said to Alex, I already paid for the inspection and I wanted to make sure that the car would not be sold before I had a chance to get it inspection and complete our deal. Alex responded that he had already taken the car off the list of vehicles for sale and marked it as sold and I had nothing to worry about. On Saturday Feb 27 at 9:45 AM, Audwin called and said that the car had failed the inspection by their service department that morning because of a ticking noise in the engine and the dealership had decided to wholesale the car. I said that my inspector was on his way there if he wasn't already there. Audwin said he would call me back. I called Frank the inspector, he said he was on his way to the dealership and would be there within the next 20 minutes. He said that he was very familiar with the noise that Audwin was talking about and was usually a sensor that was a very easy fix. I told him to go ahead with the inspection. When Frank got there, he called me and said that the car was gone. Frank talked to a sales manager who said the car was no longer at the dealer.


This dealer will scam you out of your money!!!!

1
Lexus00 on 03/06/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I gave them one star because a zero was not an option!!! The experience at this dealer was great until we went to sign the final paperwork. The price we agreed on was $4,000 off from the price that was on the final paperwork. Thankfully my husband reviewed the paperwork and caught them with their pants down. Their main concern was having us agree on a monthly car payment without discussing the interest rate or the cost of the car. Please be very careful when purchasing a car from this dealer!!!! The financing manager had no choice but to give us what we originally agreed on because we were going to walk away from the deal. Please be careful and do not allow this dealer to get you caught up in the excitement of buying a new car. I am following this review with a complaint to the dealer manager and up. I am going to report them to the BBB.


Estoy muy contento Con el el vendedor Sr Mario Padron

5
1080 on 03/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

El dia 03/03/2016 adquiri un auto RX 350 Sport la cual fui atendido por el Sr Mario Padron estamos muy contento por su atencion y la ayuda que no brindo recomiendo tambien al daeler por todos sus servicio y atencion que prestan.Atentamente Calogero Rizzo


"Great Experience"

5
Carlos on 03/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Leased a vehicle and was very happy with the entire experience. Mario Padron was my salesperson and he was great, extremely knowledgeable and an absolute pleasure to deal with. Would definitely recommend Mario.


Lexus of Pembroke Pines and Jeremy Rivera are the best.

5
mgraff on 02/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I have been customers at Lexus of Pembroke Pines for over 10 years. This dealership makes everything so easy and provides excellent customer service. We have dealt directly with Jeremy Rivera since he has been at the dealership and he always jumps on whatever we need regarding our Lexus vehicles. He especially makes the leasing process fast and simple and fair and without any hassle. He truly strives to make the customer happy and feel like part of the family.


Helpful and Prompt

5
mtriviso on 02/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just picked up my new RC-F and Denis was there to help me all the way through the process of trading my old Lexus to driving off the lot with my new ride...which is an amazing ride!Denis is great to work with. Give that man a raise!


Awesome experience!

5
TKOZIOL12 on 02/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Michael Banko was really great with helping me get the best deal on my new Lexus! I highlyRecommend choosing him as your dealer and Lexus of Pembroke Pines as well!!


Can't believe it happened again!

2.2
pines1963 on 02/08/2016

Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 2.0

I have my car for about 2 years now and the 3 times i took my car to the Dealers at Pines Blvd for maintenance few days after one of my tire is loosing air. I took the car to check the tire somewhere else and the 3 times is always a little piece of something stock in one of the tires that seen to be there for few days only.. Is too much coincidence that happens to me 3 times already , happend to my husband once, to my son once and to one of my friends. All of them right after taking the car for maintenance. Can that happen to any one else? Mayra Nieves


excellent sales person

4.6
Carolina M on 02/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

I highly recommend Mario Padron; i had an excellent experience with my recent purchase. He was very honest, attentive and made sure my needs were being met. He had my best interest in mind, was patient and helped me negotiate a great deal!


amazing dealership

5
julio hernandez on 02/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Muy buen vendedor te ayuda a conseguir el carro que desea un trato amable y muy sincero lo recomiendo al 100% exelente muy bueno saludos


Excellent Sales Person

5
Sonia Rodriguez on 02/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I highly recommend Mario Padron as a Sales Person, due to the excellent experience I had with my recent auto purchase. I also had an excellent experience with Rafael the Finance Rep.


Great experience with Mario

5
Ed12345 on 02/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mario was a pleasure to deal with. He was attentive and courteous and helped me find the right car for my needs. I will definitely be a repeat customer.


Mr Banko is the Best

5
BeachwayPhil on 02/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Shopping for a new car can be daunting. I have never enjoyed the experience because of high pressure, game playing salesmen in the past. I am so thankful that I went to Lexus of Pembrook Pines and worked with Mike Banko. Mike is patient, professional, and knowledgeable. Beyond that, he seems truly interested in taking time to find the right car for you. Upon delivery, Jeff explained every feature of the car clearly and completely before I drove away. He has phoned me twice to be sure I am happy with my purchase. My LS is a beautiful, high quality vehicle. If you want a genuinely nice, caring, professional to assist you with a new car without the slick, high pressure nonsense, visit Mike Bank!


LIAR AND SCAMMER

1
041978 on 02/04/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

LIED about discount on new car price and suppose to waive 3 payments of previous lease (I am officially eligible for that) never happened he added all previous payments in new car payment My biggest mistake that I trust the guy and signed papers without checking the numbers and left dealership did not have time to check same day !!!!!


AWESOME EXPERINCE

5
Dinode77 on 02/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Michael Banko was such a pleasure to do business with. He made car shopping/buying fun again. I was hesitant to get rid of my Mercedes into a Lexus but because of Mike's professionalism and his patience's AND all the extra VIP perks that came with the deal, it was hard to say no. GOODBYE BENZ HELLO LEXUS. I will never buy another car form anyone else but Mike. I love my Lexus and highly recommend Michael Banko to EVERYONE. Thanks again for making this experience awesome.


Excellent customer care!

5
steph13 on 02/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience purchasing my first Lexus. The service and attention I got exceeded my expectations. I want to recognize Mike Banko, who took great care of me and made the process so easy. He worked with me and answered every question. He's very professional and good at his job. I will definitely recommend everyone to Mike and Lexus of Pembroke Pines!


Amazing Car Shopping Experience!!!!!

5
Laz96 on 02/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I had and amazing car shopping experience with Michael. He truly knows his craft and treated us like family. He got us out of our old cars and into our new Lexus mine IS250 and my wife CT200h. The deal went very smooth and quickly no hassle or hidden agendas. He was very professional and will definitely recommend this dealer ship and Micheal to all of my friends and family. They made a life customer out of us.


Great experience and they got me in the car i wanted!!

5
Plimia16 on 02/03/2016

Customer Service: 5.0 Overall Experience: 5.0

I was underwater on my pevious audi and i really wanted the GS. I tried another Lexus dealer for the GS fsport but was told it couldbt be done. My friend recommended Mr. Banko and in literally in 3 hours i was out of my lease and into my new GS!!! Thanks guys!!!


Mike Banco rocks!!!!!

5
Jrllorens on 02/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have lease a few vehicles over the years but the level of excellence I received at Lexus of Pembroke Pines has being the best, starting with Mike, he was great, he made me feel like family from the moment we met. explain all the gadgets my need GS has and programming my gate remotes wow, I was taken back by the professionalism. Again thank you so much for finally help me realize my dream of owning a Lexus GS.


Best Experience

5
Jacob Briggs on 02/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First time buying a car and the experience i got at Lexus of Pembroke Pines was in fact, THE Best. I love my new Lexus GS350 F Sport. Thank you Mike Banko for making the process so easy and fast! I recommend this Dealership 100%. I will be returning in the future for sure!


Great customer service!

5
nparra88 on 02/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone knows buying a car is no easy process. But instead of wanting to pull my hair out, Michael Banko made it a quick and easy process! I love my new Lexus GS350 F Sport! The car sells itself with the ultimate combination of sports and luxury, but it was the customer service that made the process easy and the deal very attractive. I am defintely sticking with Michael and this dealership for years to come!


Need more leaders like Banko

5
Taipale20 on 02/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mike, Thank you for assisting me with my new Lexus. I felt like I didn't even have to think much to make a decision Because you hit everythinquestion I might of had before I could even say them! Your service is like no other. At one point, I forgot I was there to pick up a Lexus! If anyone is looking for a new car, and see Mike Banko, go straight for him. You won't regret it!- Angel Taipale


Simply the best

5
Merritt45 on 02/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm a true believer that the salesmen makes the dealership and if there was any doubt in my mind Michael Bankos professional demeanor made it clear that I was right and for that he will always be my go to guy for all my auto needs. I'm a 2 time customer which makes us family now, and just to think that he rewards you for your purchase with cabanas, HEAT TICKETS, haircuts, manicures, horseback riding etc so if you think you can go anywhere to buy a car your right however if it's service, fair treatment, and the perks I mentioned you really should call Mike !I'm Robert Merritt and I approve this message


Never Returning

1
Jess on 01/27/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Where do I begin? I thought everything was great when I traded in my IS for an NX in November 2015. Fast forward 2 months and I received a letter from Lexus Financial stating that Lexus of Pembroke did not turn in a Payment Waiver Certificate to cover my one remaining payment on the IS and I now owe the $405. I contacted the salesperson, Kris Koo, and he first said the IS doesn't qualify but then said he didn't know I owed a payment. I spoke to a manager, Andre Armani, who gave me the run around for a week and finally told me to pay it and then he'll speak to the GM and see what they can do. Finally, I called and left several voicemails to the GM, Vladimir Keslin. I then wrote a Yelp review stating my experience thus far. I then found the GM's email online (the girl at the front desk said she didn't know it) and wrote the GM an email after not receiving a call back. He replied that he will not assist me because of the review I wrote on Yelp and will only speak to my attorney! The emails are posted as proof on my Yelp review. I contacted corporate today and they are going to open a case to see what is going on. This is my 3rd Lexus, I love Lexus but I refuse to have someone treat me so terribly. I WILL NEVER DO BUSINESS AGAIN WITH THIS DEALERSHIP.


Bad Service

2
alank on 01/26/2016

Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 1.0

I don't know since you guys got new staff etc.... things are very bad no loaners vehicle when your car is in service I ask to speak to the GM he is never available but I see him through the window drinking coffee In the past your GM Was always available for any of my concern I am very upset of the service dept. no loaners I have to wait for 2 weeks to schedule a appointment for a loaner sad I do not recommend. That Guy frank he smokes in front customers unprofessional I don't know how he can be a manager. This dealership loss its class just look at the service no loaners vehicle at all the general manager emails was sent to him I tried calling him no calls I do not know why he is getting paid for.I know I am going to get a email saying that to call frank why he cant call me!!!!!!!!!!!!!!!!!!!!! I am a new customer at Lexus of north Miami cause they make me happy as a customer


Very good, attentative and accommodating

5
Calvincyn on 01/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a joy working with Denis, he wasn't pushy or overbearing looking for a sale. He was very accommodating, approachable and direct. He wouldn't let you over buy or sell you on things he felt you really didn't need.


Excellent costumer service

4.8
johanna calderon on 01/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 4.0 Overall Experience: 5.0

Excellent seller, in my renewal of the lease on my car, all his recommendations and explanations were extremely helpful on Saturday. I recommend Mario for his experience and customer patience.


Absolutely The Best Salesman and General Manager

5
Davidincycling2003 on 01/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have never been treated with Royalty as I was treated from Denis. And Vladimir The GM. Absolutely superb Treatment. I myself got a Loaded 2016 ES 350. And. Also we got a 2015 GS 350 F Sport. And my very close Friend Heidi. Got a Loaded RX 350 all at once. And Denis gave us all Superb Treatment, Job Well Done. Also a big thank You to Vladimir absolutely the very best General Manager out there in the business , treated us like Family. ????????????


Lexus of Pembroke Pines

1
lawlady23 on 01/20/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Lying by omission is STILL LYING. This dealership sucks. People in So. Florida have so much money they just don't care how they treat people or how they spend their money. I bought a new 2015 NX t200 and found out AFTER how much was kept from me....ALL LIES!!! There were things the dealership offered that I found out from someone who lives near me, NOT the salesperson. SCOTT MANKIN LIES BY OMISSION. There were glaring omissions all along the way. Scott tries to come across as a low key and honest salesman. NOT. I don't have enough space to tell you all the lies (by omission) he perpetuated on me. And forget the management..or Lexus corporate!!! The management wont come out of the office if you are there and want to talk to them..and they NEVER return phone calls. Lexus corporate could care less what their dealers do. Its a joke. All the dealerships owned by HOLMAN GROUP ARE ONES TO STAY AWAY FROM. Scott tried to screw me out of accessories that came with the car!! He said he checked..he didnt check anything, never offered me a ride so I didn't have to have a rental car, him and the financial guy lied about the maintenance program!!!!!! Found that out from another dealer. There is no end to what Scott and this dealership will do to a customer. I AM SELLING MY VEHICLE TO BE OUT FROM UNDER ALL THE SCAMS THIS DEALERSHIP PERPETUATES ON IT CUSTOMERS. YOU HAVE BEEN WARNED. HEED THE WARNING.


Great Buying Experience

5
Rudy M on 01/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I met Mario upon entering the dealership and within 10 minutes we were test driving the car of choice. The attention was extremely professional, with absolutely no sales pressure whatsoever. We ended up buying the car, and although it was a Saturday we were out with the new car in a couple of hours. Probably the best car buying experience in our life. I would highly recommend the dealer and Mario in particular.


baited and switched.

1
Dentist1 on 01/05/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I was offered a rate on a car and after I drove it off the lot the next day they told me the rate changed . My choice was to turn in the car or pay the higher rate. The finance manager advised me to make 8 payments and I could turn in the car for a much better rate without a down payment. I made the payments , turned in the car and once again I was fooled. My payments remained the same.


Amazing Experience

5
Massiel Ariza on 01/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mario has been an excellent sales consultant through the years, this is my 3rd purchase experience with him and he has always provided an outstanding customer service.


Excellent attention

5
Filomena Di Girolamo on 12/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The attention of Mr. Mario was first class, very attentive person with broad knowledge of their work, advised us very well and we do excellent business, and leave very happy with our car


had an excellence attention

5
juan Silva on 12/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I had an excellence attention and awesome sales person, he help me with everything i wanted with my new car. Best place to buy a car.


A Happy Moment

4.8
Lisa_star on 12/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

During my visit here I spoke to Ray Hernandez and he was amazing. Knowledgeable and fast answered all questions accordingly I had a great experience overall. I would definitely recommend this dealership to others!


Great Salesman

5
L. Acevedo on 12/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Denis was very knowledgeable and patience while we were making our decision on buying our Lexus 350. After the sale he spent time to make sure we were familiar with the vehicle operation & answered all our questions. He also was not afraid to take our numbers to the manager to seal the deal. Thank you for the great experience.


Mario Padron

5
andres on 12/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Gracias Mario Padron por su servicio, atencion y profecionalismo al ayudarnos a escoger nuestro auto, Espero seguir contando con su ayuda en el futuro y exelente amabilidad.


The best service I've had since I got to this country.

5
Redys1234 on 12/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Everyone was very nice as soon as I walked in. I contacted Mario , he was outside already waiting for me. He showed me the way, the way he dealt with everything was very professional. I also was very happy how he got everything to where I needed. The cars he showed me was exactly what I was looking for and he also let me test drive my dream car. I left that day as the happiest man on earth. Cause I was taking my car and my future with me. Lexus IS the way to go.


A PLEASURE TO DEAL WITH

5
Jim on 12/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I put dentist, IRS agents and car salesman appointments in the same category. Scott Mankin changed that. He is personable, knowledgeable and a pleasure to deal with. Having met him, I drove by two Lexus dealerships (82 miles) to purchase our new Lexus.


My experience

5
Pepito on 11/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience at Lexus of Pembroke Pines. Mario Padron is an excellent sales person , would definetly recommend him and this dealer to buy your car ??


Above and Beyond

5
EventGuy on 11/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have friends that work at other dealerships and even though they know I'm busy with my companies and couldn't make it to the dealerships, not one would deliver a car to me. JC got me the exact car I wanted and made the whole leasing process painless. The day I decided to get the car, I sent him all the information he needed and he delivered the car to me at my place in Delray Beach before I had to leave for work.I wouldn't recommend any other salesman to my friends and family.


Excellence attention

5
andresz on 11/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

i had an excellence attention and awesome sales person, he help me with everything i wanted with my new car. Best place to buy a car.


My experience at the Lexus dealer in Pembroke Pines

4.8
nandarojas73 on 11/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Mario Padron was a great sales person and made my experience at the Lexus dealer very pleasant. He took care of every detail, I was surprise to see how every employee at the dealer was very professional trying to fulfill my expectations.


Great Service

5
Youbran on 11/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience, Edgar set me up with the perfect car, and handed me off to finish the process of getting my car right away. It was a great experience, and I would recommend any of my friends and family.


Liars about my credit to charge higher monthly and key fob

1.8
homer rollins on 11/17/2015

Customer Service: 4.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0

Lied to me about my credit score to charge me a higher payment.I lost one of my key fobs, I was told they would "take care of it" using that sales tactic to get me into a new car. Later, I was told 99.99% of keys are a match, but I am the oddity that my 2014 IS key fob could not be matched to any key fob. Keep in mind I had to go to the dealer to learn this because my phone calls and email to customer care manager, George, or Scott were never returned even after a month. I receive a bill from Lexus for $400 for the key fob, asked dealer to pay it, they could not because I got such a good deal with my car. Though, I was sold a car on a pretense.They never tried to match the key fob, where is the report from service saying so?Stay away from Lexus of Pembroke.


My experience with Mario and his colleagues was phenomenal.

5
helenesohn on 11/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with Mario and his colleagues was perfect every step of the way. I was treated with courtesy, respect for my time, and most of all, Mario listened to my needs and desires. The process was fast, thorough and professional. The inventory offers a plethora of choices. You cannot ask for a better experience when you purchase a vehicle.


Amazing

5
miami123 on 11/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My sales person Denis was absolutely amazing helping me leasing new IS 200t. Denis was awesom and made the experience a fantastic one. He was extremely helpful and extremely friendly.Thank you for a great experience. I would definitely reccommend Denis to anyone looking for a car.


Excellent service

5
monita204 on 11/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mario was very kind and the customer service was espectacular. My wife was very happy with the new car and we will recomment Mario as a Sales Rep to all the friends.


Lexus ES 350

5
LaVn on 11/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are very happy. Thanks... It is the best dealership. Good people and good attitude. Denis thank you for your help with my new car.


Leasing is made simple & fast

5
pmora006 on 11/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've had the pleasure of working on two occasions with Denis Shadrin to lease two cars.This dealership is wonderful and Denis's expertise just makes everything seem simpler and faster. Thank you Denis for helping me get my dream car not once, but twice!


Great experience

5
Barry B on 11/02/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My salesman Oliver Jarjoura was a true professional, and made the buying experience a pleasure for my wife, who hates going into car dealerships. I would recommend both Oliver and Lexus of Pembroke Pines to anyone


Great Place To Get A Great Car

5
Nybrandon42 on 10/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lexus of Pembroke Pines is best in customer service and I would highly recommend to anyone. Mike Banko and everyone else who helped me were awesome.


Great Experience

5
Pete B on 10/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have leased vehicles for years but this is my first Lexus. This was hands down the easiest lease experience I have ever had. Mario Padron was the most knowledgable & informative sales man. He was extremely professional and made this the fastest and most rewarding experience I have ever had leasing. I didn't spend 1 minute haggleing over price on the Lexus or my trade. The finace dept was just as helpfull and professional. I will request Rafael the next time I lease from them.He made me feel like a friend and not a customer. Class act dealership,I would definately go back and lease again from Mario and Lexus Of Pembroke Pines


Go Ray Hernandez!

5
Santrease on 10/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ray was extremely helpful and patient with me as I found the car of my dreams. He deserves a 10 out of 10! I very happy with my car, Ray fulfilled all of my expectations.


Sal Kamal Thumbs Up Again!!!

5
Stacy Rodriguez on 10/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an amazing experience again at Lexus of Pembroke Pines. Sal Kamal went above and beyond to make sure I left as one happy customer. I am very pleased and its always a pleasure doing business with him. Thanks Sal for all you do!~Stacy Rodriguez


My 2nd Lexus from Sal at Pembroke Pines

5
aricasa on 10/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Another great sales experience at Lexus of Pembroke Pines! My previous Lexus specialist ,Sal Kamal went above and beyond to switch me out of my IS250 to the new RC 350 F Sport.I dropped off my car for oil change. Sal got my car appraised, picked out car, sent me pictures, and did all the paperwork before my arrival. The transaction was smooth and there was no need for me to be there and miss work. I went after work, car was detailed, had finance manager waiting for me to sign paperwork, and basically just switch keys. He also transferred all my belongings to my new car while I was in finance to save time. Now that's service!I highly recommend Sal for your next Lexus. I couldn't be more happier with the car he selected for me!


Denis Shadrin

5
carman2013 on 10/26/2015

Customer Service: 5.0 Overall Experience: 5.0

I am a new car dealer in North Carolina. I had tried several times to get an issue that I had resolved with a Lexus I purchased from this dealership. After several attempts I had the pleasure of speaking with Denis Shadrin, once speaking with Denis and explaining my issue, he not only solved my problem, he also checked back with me several times to make sure I was taking care of. Denis will be my new point of contact for this dealership, and would really like to thank him for taking the time to make me a repeat customer. I wish we had more people working here that had an attitude like Denis does. Thanks for your help Denis.UCMBill Carone Chevrolet, GMC, Buick, FordRon Russ


Absolutely Perfect!

5
StephanieRivas19 on 10/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a wonderful experience, he is very educated and professional. He made my buying experience easy with his knowledge and flexibility. I was actually doing online shopping and I cant express with words how thrilled I was that he was the one who attended me. He was very informative and extremely helpful. I felt very at ease with my purchase decision, I was not attacked to buy and I felt welcomed by the staff the moment I came in. I expected great experience, but Scott topped my expectations being very detailed oriented. I will continue to recommends everyone I know, there is no better service!


Great dealer!

5
Andrey on 10/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my Lexus GX460 at this dealer and the overall experience was outstanding. I dealt with Denis Shadrin and after a very quality test drive and broad explanation on all the benefits and advantages of this car I agreed to make a deal even I was considering at that moment other car brands heavily.All the process took less then an hour (big thanks to Steve also in financial department) and I was a happy guy with the new Lexus. Looking forward to have good experience in owning this car.


The Ease of Purchasing a New Vehicle

4.8
cassles on 10/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My experience with Lexus of Pemboke was PHENOMINAL!!!!! My sales person Reggie King went above and beyond when providing his expertise and salesmanship and made my first time Lexus vehicle hassle free. He comes highly recommended and well as his fantastic sidekick the technology specialist Jonathan Amado. They both provided uninterrupted one on one assistance of the highest quality and professionalism. They both made me happy to have made the Lexus vehicle choice.Thanks Mr. O. Brown for your personalized care and professionalism.


Fantasy Land!

5
Trinkie29 on 10/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The experience with Denis and Lexus of Pembroke Pines was phenomenal. I call this "Fantasy Land" because NEVER had I, or my wife, had such a wonderful experience when Ina dealership. We're used to "sharks", if you will, and Denis was far from that. My wife and I purchased two cars that day and were in and out within two hours. Oliver Brown made the paperwork easy and quick and we left with the deal we went in expecting. Thank you Denis, Oliver, and Lexus of Pembroke Pines. You have two more customers for life.


Great collision center

5
Lianko78 on 10/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This people's turn my bad experience in a happy end , my car was repaired in time and a lot of attention to details , i my lexus end up looking like new . Thanks guys


Good job

4
iolaya72 on 09/24/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Denis This was my first time buying a Lexus And the experience was so pleasantDenis was so helpful and understood my needs I will recommend the dealer and Denis to anyone thinking to buy a new car.


Found the perfect car for me!

5
Jennilyn on 09/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm one who does her homework. I test drove and studied several vehicles I thought I might like. It wasn't until I drove a Lexus that I was completely impressed. Lucky for me, Mike Kahuk was my salesperson. Super nice, not pushy at all. I never felt like I was being talked into a sale. We started with a RX350 and I quickly moved to the hybrid version of the same: RX450h. Mike was instrumental in getting me the price I was comfortable paying. And as someone else mentioned, there was a dent that I noticed right after and Mike took care of that for me. I really felt like I was family and that he was there to make sure I was 100% happy! Love my Lexus!


Great experience!!

5
LaurenRN416 on 09/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I traded in my 2012 Impreza for a 2016 WRX. I was so happy with the service provided by everyone at the Pembroke Pines Subaru/Lexus Dealership. Mario Padron was fantastic. He provided excellent customer service and was very easy to work with. He definitely made my car buying experience a great one. I would definitely recommend him to anyone who is looking to buy/lease a Subaru or Lexus. He is very knowledgeable and extremely helpful. Overall great experience with the finance and insurance department as well, they made it a very smooth transition for me/


I left smiling

4
Anya on 09/08/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Denis was very professional although our interaction was minimum seeing that I was with his boss for most of time working on my deal. Danish shared with him.my concerns and we got the deal done. His boss listened and made it happen for me and for that I'm grateful.


Amazing expirience.

5
Alex2448 on 09/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great expirience Dennis (salesman) was incredible I cant wait for the 27 months lease to end and go back to buddy for a new car ! Thanks a lot.


Quick and easy

5
rudya on 09/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent experience this is my 2nd car from Lexus of Pembroke and both with the same person. Dennis Shadrin was easy to deal with and had great follow up throughout the process both the 1st and 2nd time around. I found the whole experience welcoming along with getting a great deal on a great car!


Great experience!

5
Anya on 09/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a very good experience with Denis Shadrin! Normally it's very stressful buying a car, but he made it very smooth and fast to make the deal go through! I am so happy with my new car! Thank you!


Amazing

5
enelys10 on 08/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my first time leasing a Lexus. Mario Padron was my sale person. I had a great experience with his job. I'm happy with the experience with him


Loyal Lexus buyers recommends Scott Mankin

4.8
luckykat on 08/24/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My husband and I are loyal Lexus customers. Over the years we have leased and purchased 5 or more cars from Lexus. This was our first time buying at the Pembroke Pines dealership.It was my lucky day when Scott Mankin responded to my inquiry about the 2015 inventory.We met this past Sunday at the dealership. Scott immediately makes one feel relaxed through his personable demeanor. First impressions are lasting ones.Scott knows how to listen; a key component of good salesmanship. He asked the right questions and he gave the most professional answers. He is knowledgeable about Lexus products.We highly recommend Scott and appreciate his expertise and his honesty.I would also like to commend Rafael Esquivel for his good nature and business acumen. Car buying shouldn't be stressful and with these two gentlemen it was painless.Did I mention I love my new car? Kindest regards,Kathleen FMiami


Great Experience!

5
Reina on 08/20/2015

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Super attentive, happy to work for the best deal with me. He knew the vehicle very well. He gave me his honest opinion when dealing with my questions.


Best experience to date!

5
Yailene on 08/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

By far the best dealership I've ever been to. The sales experience and work they put into their deals is very satisfying. For my first time leasing a car, Oliver Jarjoura made me very easy, first time I didn't get a migraine, while sitting down at a dealership. He is very observant, easy talker, and very honest. So if there is ANYONE that wants to buy a car from Lexus of Pembroke Pines buy one from him Oliver Jarjoura


Steve Mankin is the best at Lexus of Pembroke Pines

5
bmart575 on 08/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first time leasing a Lexus. Scott gave me so much information about the car. Every trick or question he had an answer to. He really made the process about selecting a car easier for me. I went to other dealerships before and they just wanted me to buy and shut up. Scott really took the time to make sure what I wanted and was honest. He was very professional and if there is anyone you want to buy a car from at Lexus of Pembroke Pines it is Scott Mankin.


The best car buying experience!

5
Happy client! on 08/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Michele Alter was my sales person (and has been for previous cars). Michele makes the car buying experience so easy! She provides excellent customer service and is very knowledgeable able the cars.I live in East Boca and drive to Pembroke Pines, that should tell you how great my experiences have been over the years. Her Manager Frank Marsala is also fantastic!I highly recommend them!Gloria


Great customer service skills

5
Thiago Vicente on 08/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I had a great experience with Scott and the Steve ( financial guy ).They are very professional and friendly.That was the best experience that I ever had buying a car.Looking forward to meet with them in couple of months.Thanks againThiago


Service Dept doesn't solve the problem

1.7
MaydaB on 08/05/2015

Customer Service: 3.0 Friendliness: 1.0 Overall Experience: 1.0

I've been a customer of Lexus of Pembroke Pines for years. I currently own my second ES350 2015. It has 5k miles. I've taken it into the service dept 3 times for the same reason. Steering noise. Every time I'm told the same thing, " it's normal noise". NO!!!! It's not normal to have a brand new car with a steering noise that sounds like a car that has 100K miles!!! I didn't pay almost $50k to hear steering noise!!!! I'm very frustrated with the dealership and the way they've handled this. I don't think I'm buying another Lexus.


New Lexus IS 250

5
wpage on 08/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first experience buying a Lexus and I was truly amazed! Michele Alter was a great help from the beginning to end. I was pretty sure I knew what I wanted for a car and she was there to walk me through the entire process. I never once felt like I was dealing with a pushy sales person. In fact she was available whenever I needed her and had a question. Additionally, the entire team made the process from beginning to end run smooth. I highly recommend Lexus of Pines!


Transportation Delay Turns Into A Wonderful Experience

5
CAPO_LX on 07/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchased an IS 250 Sport with Jon-Claude Damion's & Eric Stampone's support. The delivery to the dealership was delayed by a few days and JC and Eric took the experience to another level, or what I'd call, a Lexus level.I was incredibly pleased with the personalized attention, patience and premium customer service offered. They delay went totally unnoticed thanks to their charismatic and friendly attitude. Not to mention that they go the distance, ensuring that when you buy the car, you get acquainted with all the gadgets built into the car.If you're looking for a one of a kind purchasing experience, don't hesitate to ask for Jon-Claude Damion & Eric Stampone.Thanks,Eduardo


Awesome customer service!

5
Andreika13 on 07/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great dealership and great people. Will come back anytime and it's the only dealership I will recommend for Lexus to my friends and family.


Awesome experience

5
Massiel Ariza on 07/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the second time i bought a car with Mario Padron, his customer service is outstanding, he made the process simple and fast. I'm satisfied with the deal i got


Pleasant Experience

5
Martica on 07/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my first Lexus among purchasing/leasing several other vehicles. I can honestly say that Denis Sharin my salesman made this process a pleasing experience. He was professional and very knowledgeable about the product. My stay at the dealer during the sales and financing process was short, sweet and I walked out with a good deal and a beautiful car.


Fred Miller a sales man that cares.

5
NateS on 07/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My resent car search started in Charlotte NC while I was searching on autotrader.com. I contacted Lexus of Pembroke for a 2014 certified Lexus IS350 I saw on autotrader listed at a very reasonable price where I was transferred to Fred Miller. Not only was he very personable and easy to work with, he really put this deal together. I purchased plane tickets to come pick up the car and Fred personally came to pick my girlfriend and I up from the airport while greeting us with cold bottled water. This guy went way above and beyond accommodating us and even gave us some pointers on great spots to visit while we were in-town. He even contacted us the next day on his DAY OFF to check in to make sure everything was ok! This is true commitment to his clients!


Experience like no other

5
Wilma on 06/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently visited this Lexus dealership and I have to say that my experience was the best. I drove off driving the car I had in mind and most important of all, I got a very decent deal. Mario Padron was the salesman that helped me. He was very kind and well prepared. Precise to answer all of my questions. I truly believe there should exist more dealerships like this one, and what's more important, they all should have more people like Mario.


Great Red Carpet Experience!

4.8
Linda A on 06/17/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very professional and friendly staff. They truly went out of their way to give me a red carpet worthy car buying experience. I never felt as if I was at a dealership the staff went above and beyond. I was spoiled and don't think I will ever go to any other brand then to Lexus, and definitely would recommend this dealership in a heart beat. Thanks again Lexus of Pembroke Pines for all your help. Linda Aponte


PLEASANT EXPERIENCE

5
celia on 06/05/2015

Overall Experience: 5.0

Went to the dealer to browse the RX's and left with my brand new car. Instrumental in my purchase of the vehicle was Mario Padron. He was professional, effective, attentive and very helpful. Contributed to a very pleasant experience. He followed up on the purchase and answered my questions to satisfaction. Very good man. An asset to the dealership.


Best Car Purchasing Experience

5
Ernesto Rosales on 06/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was, hands down my best car buying experience ever. The salesman, Mario Padron was eager and precise to answer each one of my questions and provided me with the best service. Very professional and friendly. Don't even think about going to any other dealerships, for here they have the best salesman that could make your dreams come true and get you going on that dreamed car of yours. Believe me, he will make it happened, and not only that, he will make sure you get a fair deal.Thanks Mario for your professionalism, you've been of great help.


Dishonest Dealership!!!

1.4
Lori5162015 on 05/16/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

I was assured by Mike Banko that Lexus of Pembroke Pines could match if not beat a lease deal on an IS250 that I received from another Lexus dealership. After driving 40+ miles to take delivery, I was advised by some condescending tool in finance that they could NOT match the deal. Very disappointing to know that businesses run on LIES and BS schemes still. Shame on you Mike and company for your dishonesty and not honoring your word. Don't you realize the power and impact of negative word of mouth advertising? You will now!


Quantity versus quality

1.8
kobe24 on 05/07/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

The "2012 collision center of the year".. I took my car to get repairs done and the lack of communication was very inconvenient. My car was there for 7 and a half week's. they told me my on 3 separate occasions my car was ready and when I got there it was still unfinished. when it was finally ready for pick up, my battery was dead and the car was still unfinished. Ended up having to take it somewhere else.. The service was so bad and I was so frustrated, they just told me to take it to another body shop. Those were the words of the manager, Mike Valabek. I do not recommend this place.. oh and the many times I went in to check on the status? I heard other customers complain about the service they received.


Best in price and service!

5
liz123 on 05/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my second purchase from Denis Shadrin 14 months. In and out the door in about an hour and 1/2, with a new car at a great price. And yes, I did my homework first. Great experience!


Don't even waste time with other Lexus dealerships

5
Alfred on 04/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Don't even waste time with other Lexus dealerships. Do your self a favor and see Scott Mankin, Frank Marsala, and have Oliver Brown to do your loan. Perfect combination. Bought 2 cars with them in 60 days


Most Pleasant Car Buying Experience!

5
julkev24 on 03/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was probably the most pleasant car buying experience we have ever had! Our consultant, Stan Naidus, was so professional, knowledgeable, and friendly. He helped us pick out the best new car to suit our needs and we couldn't be happier with our purchase. He and staff were so warm and friendly and we couldn't of asked for better service. We will definitely be back in the future to purchase a new car and will also refer our friends. Thank you so much for everything. We are very happy with our new GS350!


Swirls Marks & Satisfaction

5
elboricua01 on 03/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have a 2013 GS 350 black in color Elegance vehicle thou I had an issue no matter what I did to the car swirls marks reappeared,I really thought that the car had issues with paint. I spoke to Jose Camara Service Manager at Lexus of Pembroke Pines and he assured me that his used car detail team can take care of the issue, I pick up me vehicle later that afternoon Jose team was excellent, phenomenal performance I would highly recommend to everyone Lexus of Pembroke Pines once again Jose Thank You and your team for a JOB WELL DONE SUPER!!!!!


The perfect choice

4.8
Ozzie on 03/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Over all it was a good and painless experience and I definitely will recommend Mr Denis Shadrin to my friends and family. Both my wife and I are very happy with the car. It was a good choice.


these guys lie and are controled by there management

1.4
james smith on 03/20/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

I purchased a car from these guys in Oct 2014. The car was just registered 4 months later, because I was the only one trying to get it taken care of the finance rep and the sales rep both agreed that what was happening to me was not right. I tried to call the General Manager several times and he NEVER returned any of my calls. I have purchased many cars from Florida and registered them in SC where I live with no problems. This dealership is a a black eye to the Lexus Brand The President of the company talked to me like I was a 10 year old. I personally put about 25 hours trying to get this resolved making 3 trips to the DMW which is 45 min away from my home as well as 2 trips to the SC tax office (which is over an hour from my home) all they keep telling me is they did nothing wrong....that is if you can get anyone on the phone. the sales rep and finance guy we in agreement with me that this was wrong what was happening to me .....but the president Tony Stampone told me that they told him nothing was done wrong by the deaslership.......These employees are afraid to speck up......Terrible experience


Great Experience

5
ricky on 02/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My first impression when I first walked into the Lexus of Pembroke Pines Dealership was very positive. I did not feel being followed by a salesmen nor did I felt pressure at all. I was asked if I needed help and since I had spoken to Maria (internet) I asked for her at the front desk. Maria was very pleasant and gave me information over the phone. She assigned me Mr. Denis Shadrin. Mr. Shadrin was very pleasant, knowledgeable, and,courteous, He answered my questions about the lease and was very patience with me. I told him that I was coming back the next day with my wife to see the vehicles. The next day I went back to Pembroke and made the deal with Denis. He is a true professional and I felt like I just met a new friend not a salesman. He help me with my choice and I decided to lease the IS 250 Sports Sedan and I am very happy with this vehicle. I want to add that I had a family emergency during that week and Mr. Shadrin offerred his services to take my wife and I to the Airport because I did not have the Car yet and he also wanted me to safe money at the airport parking. Denis took us from the dealership and my wife and I are very appreciative of his service. Thank you Denis, you are a gentleman. Also Mr. Rohan Alexander in finance was very professional, knowledgeable, and very pleasant.


Very happy!

5
Elenafit on 02/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0

Thank you Denis and all team of this dealership to get my new Lexus!!!!It was best my experience work with professionals. Will recommend to my friends.


Great Experience

5
Richard on 02/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Second car that I buy at this dealership , best one so far , I highly recommend it .Sales person do not pressure your decision .I felt very comfortable in all aspects of this transaction .


Waste of time

1
Traniece on 02/10/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

My experience was nothing like I had expected, especially coming from Lexus. I was inquiring about leasing a vehicle since I've never leased before. I am disappointed to note I walked out just as I've arrived: lost and confused. The sales person stated he was going to tell me about the great leasing deals and I was going to leave satisfied with a new car. Yeah well, that never happened. I was never told about any deals. I could go into more but I don't want to mess with livelihood of anyone. I will be giving my money, time and service to another dealership.


Devoted to make the client welcome

5
jorgegtz on 02/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The best dealer ever! Mario was a very friendly and knowledgeable guy and he made the process extremely easy and fast. Very recommended really worth the visit.


Poor customer service

1
Robin1019 on 01/29/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

No follow up on accounting error! Promised payment on my mileage overage in order to close the deal. After sale was made the amount promised was not paid. After over 20 calls to dealership, corporate and management I have yet to receive any follow up. The only response I was given was by my finance manager claiming it was an unfortunate case of he said she said!


Greatest sales person at that dealer

5
JohnQ11 on 01/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mario is simply the greatest guy to buy a car with (or from). Mario was very knowledgable, helpful, patient, and overall, very friendly. When I went to the dealer I had one thing in mind, but then Mario made me realize there were better and more affordable options. He walked me thru every step of the process and payed attention to all my questions and concerns. In the end, I ended up taking the option that he had suggested to be the best. I am very happy that I was lucky to have him help get my new car. Mario excels in professionalism and his desire to help. Eventually, I'll be back and get him to help me. Glenn and John were super nice and of great help.


In love with my new GS350!

5
jpineda on 01/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Denis definitely made this car leasing experience the best I have ever had. Quick, no fuss, and downright amazing. The entirety of the staff at Lexus of Pembroke Pines is very welcoming. Oliver in finance provided us with great service too, all paperwork was clearly explained and done very efficiently. Definitely referring friends and family and returning myself. Extremely pleased, and my new car... AWESOME! Thank you Denis!


Loving my new Lexus

5
jordan28 on 01/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Denis and the rest of the team were top notch. They exceeded my expectations of a Lexus buying experience, provided me with plenty of information and most importantly, had me in and out of the dealership in under 2 hours. I really enjoy the car, the store and the professional staff at Lexus of Pembroke Pines. Thanks a lot Denis!


Excellent Service

5
mtriviso on 01/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Denis and Moez were great to work with and were able to put me in a new Lexus right away! Denis found me a great car with all the extras I wanted and a could not be more pleased. With such a huge selection of cars, it did not take long before I was on my home with a new IS 250! Cannot recommend these guys enough!


Internet Purchase

2
Diandrj2 on 01/05/2015

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 1.0 Pricing: 5.0 Overall Experience: 1.0

I purchased a 2010 Certified Lexux in 10/14. My husband and I own 3 Lexus currently. This vehicle was delivered and did not match certifcation specs. No one returns phone calls or provides service. Every other Lexus Dealership that I have dealt with have been Excellent in every way - this one not even close. They did get new management in early 2015 (still trying to fix issues at that point) and service was no better after new management. It was a sad experience! Not even close to the customer service provided by other dealerships! (Oh - you will never get a breakdown on tax $$'s and you may never get copies of all the documents you signed.)


I love my Lexus!

5
natasha988 on 11/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at the Lexus of Pembroke Pines was top notch! From the moment I walked in, I felt welcomed and at home. The staff is warm, friendly and knowledgeable. I was assisted by Andre Armani and Brian Moore and they made the entire process of leasing a car easy and stress-free. Brian showed me all of the awesome features of the vehicle and even helped me install the Lexus app on my phone (which was taking quite some time to download). I am more than happy, I am thrilled, with my new IS 250 F Sport and will definitely continue to recommend Lexus of Pembroke Pines to my friends and family! Thank you so much!


Beware!!!, stay away from this dealership!!!

1.6
ftambo1 on 11/23/2014

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 1.0

I delayed writing this review for 3 weeks to give them a chance to prove otherwise. I purchased a 2013 Audi Q5 via the internet. I live in Michigan and had been looking for a few months for just the right Q5 to come around. My vehicle was advertised as a having the Premium Plus package and when I received the vehicle it was just the base model Q5, without many of the options listed in their ad. I fully understood that buying a vehicle over the internet had its risks, but felt somewhat secure dealing with an established dealer. I'm still deciding whether it will be worthwhile to take legal action. Overall the experience was not good. Throughout the buying process, calls and emails took several days and attempts to get returned. The final disappointment came when the vehicle was delivered with just one key. Three weeks and many request later, still no key. They are now saying there is nothing they can do about it; well, how about purchasing a key getting it programmed and fedex'ing it to me. This is the final straw!!!


Thanks!

4.8
heyrich2112 on 11/11/2014

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just got my first Lexus this weekend (IS 250 - Nebula color). I'm not a car enthusiast and have never really cared about what I drive, so long as its nice. But, I LOVE driving this care. Not only is the car great, but everyone at the dealership was very friendly and helpful. Rafael (finance) was very informative and I felt no pressure to do anything. Jon-Claude Damion, the associate I dealt with, was very knowledgeable about the car I got, was very patient in explaining the nuances of the car and very easy-going. Again, I felt no pressure to do anything. He was extremely patient, listened to everything I had to say and was generally interested in my feedback concerning my feelings toward the car. Despite my fears of getting a car, after leaving the dealership I felt very comfortable with my purchase and was glad to know that there is a car dealership out there that doesn't conform to the usual stereotypical car buying experience. So, thank you.


Great Experience

5
flarick on 11/08/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I met Gus Arcon for the 1st time yesterday while shopping for a new RX-350. I had talked to him on the phone prior to our visit and first impressions were very positive. We found him to be very pleasant and totally professional. Never once did he revert to what we all know as the "car salesman" role pushing to sell a vehicle. Gus listened to our requests and did his best to accommodate all of them. Bottom line is that this is my 4th Lexus purchase from this dealership and because of service provided by Gus, we will return again. Finally, a 'shout out' to Yucel Genc who lead us smoothly through the closing financial paperwork.


awsome.......

5
frankyasser on 11/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would like to take this opportunity to thank the staff for a great experience..I haven't purchased any vehicles however from this dealership, but I have to say that Mario Padron took great care of my questions and answered them accordingly even giving extra details that was VERY informative..He is knowledgeable about the cars that are being sold, and takes his job seriously. He is dedicated to what he does and I RECOMMEND THAT YOU SPEAK TO HIM WHEN IT COMES TO PURCHASING A VEHICLE..Best experience thus far..


Best experience!!!!

5
James Hernandez on 11/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A wonderful experience! I purchased a new Lexus ES 2014 at a fraction cost. My sales rep Denis Shadrin gave me in depth advice (model, Eco and hybrid) that most mattered to me. Denis didn't pump me with standard propaganda sales pitch, instead he listened and in a simple language helped me understand my choices. Each time I pass by the dealership to get a FREE complimentary car wash, I make it a point to thank him. During these troubling times of economic financial concern my es hybrid gets me both 40 mpg city and highway. As you guessed it, I'm filling up my tank once a month. Moreover, it only cost me 45 dollars to fill up (87 regular) a tank of gas. My hybrid car even qualified for local government rebate discounts furthering more savings. My advice to you folks, see sales rep Denis Shadrin. You'll be glad you did.


Truly outstanding!

5
Kstall on 11/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I wanted a Lexus ES. A CPO Lexus, preferably a 2013. After looking in my hometown, and not being successful in finding the right price, my husband and I started searching on line and we stumbled on Pembroke and Ray Hernandez! The rest is history! This was the best overall experience I have every had in purchasing a car. I have the style, color and price I wanted. Ray, was patient with me during this long distance transaction and that was the cinch in the deal to me. Ray you are a jewel. 5 *****!!10/10 overall!I would highly recommend Ray Hernandez!Jaime... You were a 10 also!Kim Stallworth


Above and beyond...

4.8
ChrisOberholtzer on 10/31/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Many say they'll do it, but Mike Banko at Lexus of Pembroke Pines delivered. They provided me with what I asked for and then went the extra mile after that. I would absolutely recommend!


Super nice

4.8
juliana.vitti on 10/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Best Dealer around!Reinaldo Rivera was the best. We went to the dealer just to look at some options. We stayed there for a looong time until we make our minds and all the time he was very nice and explain us about everything, cars, service and Lexus supreme differences. Cannot wait to start using the services created specially for the ladies. I just loved it!


New Car New Friend

5
Manuel Alfonso on 10/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

OTANY MADE IT EASY FOR US TO CHOOSE LEXUS HE KNEW WHAT HE WAS TALKING ABOUT EVERYTHING WENT SMOOTH ALL THE WAY THROUGH FINANCE.I WOULD RECOMMEND YOU ASK FOR HIM IF HE'S THERE.


Sales

5
Mzavala77 on 10/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mario Padron. And the. Finance manager were the best I was in and out in less then 1 hour. Thanks. For this great expirence. I will recommend this dealer any time.


The best efficient, productive, and expediest transaction

5
Alejandro Baez on 10/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I, had the pleasure to work with Otany Lantigua this past Saturday, October 25 while looking to upgrade her car. Otany not only advised us honestly and professionally in choosing the best deal we would get from our trade-in, but he exhausted all venues possible to make our target payments as close to what we envisioned.He has an excellent rapport and charisma when assisting buyers not matter what price range or vehicle you may have in mind - he gets our recommendation without any doubts.Otany, thanks so much for your intelligent and professional assistance with this purchase!


lexus de pembroke pines

5
gery on 10/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

AGRADESCO A MARIO PADRON Y A LEXUS DE PREMBROKE PINE POR SU EXCELENTE ATENCION Y EL SERVICIO Y MANTENIMIENTO QUE PRESTAN ES MUY BUENA LO RECOMENDAMOS A AMIGOS Y PERSONAS QUE ESTAN EN BUSCA DE UN VEHICULO DE GRAN CALIDAD EN EL MERCADO


Great Service

5
Johngilbert1 on 10/28/2014

Customer Service: 5.0 Quality Of Work: 5.0

Thank you Scott great service. I am really happy with my experience fast and execelent customer service. See you 2 years!!!! I welcome myself to the Lexus Family!!!


Will drive 80 miles again from Palm Beach again to get Lexus

5
Yefimka on 10/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

I m in car sales myself, and do really well in it. My man Dennis, made sure that I felt comfortable and got exactly the car that my wife wanted. White on red RX 350 F sport, for the price that I was ok with. On top of that we were going through total loss where our GX was totaled and insurance stopped paying for the rental, he made sure I had a loaner until the new car came in. Above and beyond, guess where I m exchanging my 2009 LS 460?


Excellent

5
marmeladka.mia on 10/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I love my new lexus IS 250 . So happy . I had an excellent experience working with Denis sales specialist . He gave me exactly what I wanted the best deal I've had.So helpful and friendly . High recommendation.A++++


World Class Service

5
Kimanthony5 on 10/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a new car from Jeremey Rivera and I must say this was the most awesome car buying experience I've had to date. The process was seamless and he was very attentive, patient and ensured all my concerns were addressed. The overall experience far exceeded my expectations that I referred both my sisters to him. Jeremy, thank you for simplifying the overall experience for me. you are the best!!!


Car Buying Made Easy

5
Andrea Marshall on 10/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just completed another new car purchase from Stan Naidus. This is the fifth new Lexus we have purchased from Stan. This transaction was no different from the previous ones. From start to finish it was smooth, professional, and had no hassles. His attention to detail, knowledge of the product, and our satisfaction makes it a unique experience. Each time we deal with Stan it's always a pleasure. Thank you Stan and Lexus of Pembroke Pines.


What a great experience!!!

4.8
Renaud on 10/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I came in to service my 10 year old Lexus and walked out with a new car!!! Every one in the process from Andre Rust, Michelle Alter, Oliver Brown and Marrisa went over and above my expectations in making this a smooth pleasurable experience. The level of service, and personal attention is the reason I have always serviced my car here and continue to buy cars from this dealer.


Amazing Sales Associate

4.8
kadspooky on 10/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I purchase a car from Jeremy Rivera he was a great and helpful sales associate he made the experience awesome I was nervous at first it was my birthday he was a great advisor and an awesome sales assocaite he didn't make me feel pressured at all he was very helpful and very professional this was the best experience ever had working with Jeremy I will recommend him to all my friends and co-workers. Thanks again Jeremy greatly appreciated.Kadine Wright


Great expierience

5
Maria Ermeeva on 10/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Paul Nesvat Helped me to get the lexus, he is super friendly and very helpful! I was not even expecting to get such a great deal with red interior. I am very happy. I did not put any money down and I'm leaving the dealership with my new sporty car. I Will reccomend him to anybody Thank you, Paul!


Amazing Service

5
ltescari on 10/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've purchased three cars from Jeremy in the past two years and I've had nothing but the best experience. I will never purchase a car from anyone else or a different dealer; neither will I ever recommend someone other than Jeremy to my friends and family. He is a great advisor, with extensive knowledge and the willing to help you buy the car that fits you. Even more important is the follow up that I've gotten from Jeremy - he's been great about reminding me of when I need to get service on the car and even sending me a message on my birthday. Without a doubt, the best advisor and the best dealership I've ever been to.


Sales associate

5
Jhonjhon9 on 10/18/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Amir Very helpful and attentive, he knew exactly what we where looking for very straight foward also very professional very nice we are very happy with our new car we were treated great Thanks Amir


Great Experience with Out-of-State Purchase!

5
Tanyamena1 on 10/18/2014

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I did an out-of-state purchase from Chicago. I got a better deal than what I could find locally. It was much simpler than I expected and Chaz was knowledgeable and courteous....Great experience. Thanks, Chaz!


Great experience, great car at a great price

5
Sue Sanford-Ring on 10/18/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an excellent experience working with Scott and the dealership. I knew the specific car I wanted and we conducted the negotiation by email and phone. Scott was most helpful and has great integrity. At the end of the day Scott and the management team provided the best price among the South Florida Lexus dealerships, and a great car buying experience. I highly recommend them.


Best place in Broward go ask for Mario

5
Manzikella on 10/18/2014

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Love my new Lexus truck thank you for your help, thank you to Mario Padron for his help so I could get my car... So happy with his help...


AWESOME!

5
Kristy Leal on 10/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a lease that was about to expire, so I started doing some car shopping, and ended up at Lexus of Pembroke Pines. Jeremy Rivera was great! I was able to get an IS 250 lease for less than I had been quoted at Lexus of West Kendall and way less than anything Audi could offer. He was so great my mom went a week later and leased a car from him too! :) See you guys again in 27 months!


Awsome!!!

5
drondonny on 10/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Carlos did A great job. He was professional and an expert at his craft. He got me into the car that I wanted. Great Job.


My sixth new Lexus from Lexus of Pembroke Pines

5
stringmancurt on 10/15/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I wandered into this dealership 10 years ago unsure if a luxury car was for me. Instead of pretentious, I found it most inviting. Stan Naidus was so knowledgeable and accommodating that I bought my first Lexus without any reservations. He made the process so painless and the after purchase maintenance from the service dept was pleasant what with customer lounges, espresso bars, and now, a cafe, that I just returned for my fifth new Lexus and my wife will be getting her second next month. Bravo, Stan Naidus and Lexus of Pembroke Pines!


New car purchasing CAN be smooth!

5
DonFWillis on 10/15/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our recent purchase of a 2015 RX350 through Michele Alter over at Lexus of Pembroke Pines was smooth, effieient and painless. The pricing was fair and the transaction was devoid of the usual back-and-fourth banter typicle with the new car "ordeal".


Excellent experience!

5
nanapopi1 on 10/15/2014

Overall Experience: 5.0

On December 2013 we bought our first Lexus (2014 ES 350) from Chaz Mena.We are delighted with the car performance ,and were very impressed with the knowledge and friendly service provided by Chaz Mena.Our next car will also be a Lexus and we will definitely buy it from Chaz Mena at Lexus Pembroke Pines.Thank you!Tania & Ray


Best experience ever

5
Killerdajoker on 10/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The experience with Lexus of Pembroke Pines was great all the way from when I got there to the time I drove off my new car. The sales person that helped me was Aldo Vega, this guy explained me everything about the is250 f sport that i was getting, and was very nice. The process was very smooth and fast. Aldo also helped me with all the paperwork into when the delivery of the car to me. Over all, is one of the best experience I have had with any dealer so far.


Patrick Pierre-louis

5
patricia gonzalez on 10/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our saleperson, Patrick was fantastic and very helpful. He did not rush us and gave us detailed information on each of the 2 cars we looked at. Once we completed our deal Patrick also showed us how to use the features in our car before letting us leave on our new Subaru Outback. Patrick was very honest and professional.He was very helpful in finding me the perfect vehicle for my budget. We had a wonderful experience . Thank you so much we love our new. We highly recommend him.


Best dealership experience

5
dbrow 2635 on 10/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just wanted to thank Denis for his professionalism. This is my first lease car experience my life as change because of Denis i am making more money know because of my new image. Denis is a true professional a great guy thanks again Denis you are the best. i will recommend anyone that need a new car to go see Denis


Exceeded Expectations

4.8
ivonne on 10/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was the most efficient and professional sales we have ever dealt with. Our service rep, Carlos A. was the best! He provided the best sales service ever! Lexus of Pembroke Pines definitely shines above all other Lexus dealers. THANK YOU for your prompt and efficient delivery!


Super Happy

5
tsagal on 10/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I brought my old car to switch to the new Lexus that i wanted for a while. Here in Pembrook Pines Dealership everyone is super friendly especcialy Denis. He provided the best service, he was very fast and knowledgeable. The paperwork took very liitle time. In and Out driving my new car took no more than 3 hours. I am very happy with my purchase. Great deal! When my lease is over i will definately come back for another car with Denis!


See Matt Kmosko

5
roliryan on 10/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the hello to the delivery it was fast, easy, funny, honest and very accommodating! My salesman was very attentive and fit it in my budget.


Far exceeded expectations

5
Lexuslin on 10/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I could not have asked for a better experience from the first phone contact in the morning until I drove my RX350 off the lot that evening. Ant expectations were exceeded at every juncture. I am only sorry that I waited so long to get a new car. I will definitely be a return customer and have been recommending Matt, Oliver and Jason as the best team, Matt is professional, informed, and obviously takes pride in his work. He was always accommodating and LISTENED. Oliver Brown, worked the finances, he was affable, effective, and educational, you can call him Mr Wizard, Jason took all the time I needed to learn all the bells and whistles which continue to amaze me. I felt truly fortunate, this was a low stress, low pressure high reward experience. See them again in a few years.


Dissatisfying customer service

1.6
Mrozier27 on 10/03/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 2.0

I switched from Acura MDX to a Lexus RX350...Worst experience ever! Lexus of Pembroke Pines..... is like going to a used car lot..... From finance manager to customer service representative. My experience with finance manager was horrifying as he lied about my credit scores and refused to show me my credit report. Show room is not as neat as I expected from a luxury brand. It's been three week since I purchased the vehicle and I've not received a courtesy call as yet. "free car wash and manicure" false advertisement...... My car came out more dirty after it got out of the machine........ No real manicure ..... It's just a scam. PLEASE READ the reviews . I will never recommend any friend or family member to Lexus of Pembroke Pines, in fact, I want my MDX back!


Amazing!

5
gkanov on 09/05/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Denis was extremely helpful and made my first experience of leasing a car an amazing one! Awesome customer service, fast and efficient :) Will definitely come back again!


4th Lexus from Lexus of PP and Still Outstanding

5
Boatman1630 on 09/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My previous purchases had been with Yucel Genc and he was outstanding., So when I now had to deal with a different salesperson I was apprehensive, but Denis was terrific! Extremely knowledgeable and an absolute pleasure to deal with. I'll be back..


The Lexus Family

5
fprickel85 on 09/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The car dealership area was beautiful and had many perks of becoming a Lexus Family member. My sales consultant Fredrick Carey was very warm, welcoming, and friendly.


First time buyer

5
Jenkerrin on 09/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience! Thanks for making the "buying a new car" experience comfortable and easy! Anytime I have had to come in, Dennis has been eager to help and willing to go the extra mile.


Great Experience

5
Eric Ubiera on 09/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Denis and Moez make a great team. We left with a lease that we were not expecting to get into but are very happy with the terms and results.


Good professional team

5
vaphone on 09/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Leased to cars with Denis and happy with everything. Good deals, great experience. Always avsilable, the oaperwork was done in no time. Would recommend without hesitation.


Amazing Experience!!!!

5
Catherine L on 08/23/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What a pleasant experience I had at Lexus of Pembroke Pines! Everyone was so welcoming and cordial to my family and I. They worked hard to provide for what I looking for and I greatly appreciate that. I recommend Fermin Baquet from Lexus of Pembroke Pines to anyone who is interested in purchasing a vehicle. He is the best sales person I have ever dealt with while purchasing a car. He is gracious, patient, and with a great sense of humor. He provided answers to all the questions I had and educated me on the support systems of the vehicle. Overall, he provided great customer service!!! Fermin worked with his team- Chaz Dean & Yucel Genc who were able to provide me with great quality service as well! I can proudly say that I'm part of the Lexus family!! Thank you all for the help! I appreciate it so much! -CL


Denis Shadrin

5
shenmu36 on 07/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Denis - Great Customer Service! Excellent Price! Fast and No hassle!! Car delivered to my door steps, didn't have to come back to the dealership again to pic up the car, Great Job! Thanks Denis!!!


Mauricio Gonzalez

5
mgmaugio on 07/23/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very nice job guys, thanks for all your support. It was a great environment around all the process, you guys know what you are doing. Thanks a lot


Loved Alex Whitmon!!!!!

5
Krissy09 on 07/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Alex Whitmon was the BEST sales person I have ever dealt with while purchasing a car. Nothing more to say than he's a GREAT educator (knows his stuff), he did not try to sell me the car but instead he made sure that I knew the in's and out's of the car that I was looking to purchase. I absolutely hate going to dealerships where someone just wants to make a sale rathater than help you, but not ALEX, he made me feel absolutely happy, excited and confident in my purchase. I definitely recommend anyone who is looking to purchase at this dealership ask for ALEX WHITMON, he will take great care of you!


Wonderful Experience!

5
Hannah Serrano on 07/11/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I both leased our cars here at Lexus of Pembroke Pines and we are VERY happy customers! Frank was always one step ahead of us in getting things ready for delivery, and Moez went out of his way to make sure we got the best deal we could. This is our second experience with this dealership, and even better than the first! Thank you, Lexus of Pembroke Pines for going over and above for your customers.


Great Customer Service

5
richardsteve1980 on 06/23/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

There was no pushing about a purchase and Frank went out of his way to bring two different vehicles down to show the interiors.Interestingly enough, I had been emailing Frank for a few years years regarding this Lexus RX350


$37,692

Mileage: 0

Color: CAVIAR

Transmission: 8-Speed Automatic

Body Style: Sedan

City: Pembroke Pines, FL

Engine Type: 2.0L I4 16V PDI DOHC Turbo

$57,553

Mileage: 30

Color: BLACK

Transmission: 6-Speed Automatic

Body Style: SUV

City: Pembroke Pines, FL

Engine Type: 8-Cylinder

$55,774

Mileage: 30

Color: GRAY

Transmission: 6-Speed Automatic

Body Style: SUV

City: Pembroke Pines, FL

Engine Type: 8-Cylinder

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