Lexus of Melbourne - 30 Minutes from Orlando

Quality Quick Service

Never disappointed, great curious service at Lexus Melbourne. Purchased my RX 350 at Melbourne also. Always a positive experience. Will continue to use John in the service department.

Disappointed

My Lexus in Port Orange was in for service yesterday, returned today and for the price I would have liked to have had it vacummed. I don't think it would have been that hard to do.

Great as always

One call and our warrenty issue was resolved quickly and professionally. Thanks to Mike Retz in service, He is the BEST!! We have worked him for many years

service visit.

Latest visit for service was totally painless, work was completed quickly and correctly. My RX 350 was nicely clean when I picked it up, always a nice touch. John is always polite and professional.

Always straight forward and honest.

John is always very courteous and helpful. Very pleased with service I have received here. Trustworthy service that I don't have to worry about. Would recommend to my friends and coworkers for sure.

Service call

I have an older Lexus that I have always serviced at Lexus of Melbourne. John Lohne has been outstanding in his professionalism. No one likes a repair bill but I have great confidence in the care I have gotten from John. It helps that the quality of the car is excellent and running great after 200K miles but I think a large dose of the credit goes to the service I've received. It's been honest and direct and given me great confidence and satisfaction.

Good Vehicle, Good Dealership

Overall my experience was very good. Looked at many cars and was not hurried to make a decision. Vehicle of my choice was not on lot, so there was a waiting period. A little disappointed that the car windows were not tinted. This is Florida and did not expect non-tinted glass.

service

The service I had on my lexus was great. John Lohne was super efficient. I was in and out quickly. It was a very positive experience.

Best fast and friendly service!

Tom Hakimi really took his time to explain and answer any questions I had about the car I was interested in. He worked with me to get a great deal and drive a beautiful Lexus home! Thank you for the outstanding service and will definitely recommend my friends to come see you!

The Best

A notice came up on the dash. I called John & he set up an appointment for the next day. Since we had a busy day, John arranged for a loner., John kept us up to date on the days progress & all was accomplished as required. RWP

Always a positive experience

We just purchased our 3rd Lexus from Lexus of Melbourne and our 2nd from Tom Hakimi. Can't imagine going anywhere else for sales or service. Tom is such a professional and customer focused salesman, we can't imagine purchasing from anyone else. And we know we will have outstanding service, because we've been working with Jamie Coates for our Lexus service for a number of years and she does an outstanding job.

Business like . John , my service person was very efficient.

Service was prompt , professional, on time and what I expect from a Lexus dealership.. Mr. John Lohne was a very capable representative of the institution. .

Continuous fabulous service

John Lohne is my service representative. He has gotten to know my driving style and needs - I drove 23,000 miles in 12 months - and locations and my level of mechanical knowledge, and as a result, he is able to make realistic, honest recommendations about what my service options are for my 2007 ES350 (88,000 miles). John and I have established excellent communications. Please don't let him leave your dealership and make sure he gets the maximum possible bonus each year!

Service Visit

The service team was ready for me when I showed up. I was out of there in 10 minutes with a loaner car. Upon my return it only took a few minutes to finish paperwork and I was on my way. The service team was very accommodating and efficient.

15,000 Miles Service

I have been traveling throughout Florida in recent weeks and was prompted to schedule the 15,000 mile service on my Lexus IS 250C. Lexus of Melbourne is located a little over an hour from where I regularly stay and I booked online for the next afternoon. It was easy. The service was completed promptly and efficiently. The personnel were very accommodating and suggested another service which was optional but recommended. Then I was on my way to Miami in a sparkling Lexus. A shout out to John and another gentleman (whose name I didn't get) who checked me in. I was very happy with my visit and the fact that I could maintain both my car and my schedule without difficulties. In a complicated world this was one uncomplicated moment. Appreciated. Thanks.

Awesome sauce!

Tom is the man! He did an amazing job! I Would definitely recommend him and Lexus of Melbourne! Great service, friendly people. I'll be back just not right away ;)

Great service

I have always had excellent service & confidence with John Lohne. It is wonderful that you can trust your service manager to do exactly what is needed & not anything more. He takes time to explain and has the patience that makes you feel he cares about what is best & needed for my car & me!

Courteous and quick

The staff is so accommodating. I was able to schedule a loaner for the day of my car maintenance. It literally took just a few mins to check in with my advisor, John, and I was on my way with the loaner. They not only took care of maintenance but washed my car and had it ready to go by the time I was done with work. It really decreases the stress of arranging car maintenance!

Service

John L. always does a good job and provides explanations of the needed work. His recommendations are helpful.The loaner car was appreciated.Thank you.

This dealer ship is very helpfull

Keith is a good sales associate. From the test ride to the sale was very good.It was getting near closing time but Kieth did not rush the sale. They all are very help full.

Outstanding Service.

Serviced on time, returned in good time. Personal attention from start to finish , John always give personalized service. The waiting room is very nice, comfortable chairs, coffee and donuts,

Great Service is the Norm

Lexus motto is "Customers for Life" and this dealership takes customer service to heart. John always provides the highest level of customer service and goes beyond expectations; always courteous, knowledgeable and professional. Tom takes care of his customers and always does his best to meet his customer needs and find the best deal and put together the right package.

Very attentive to customer needs.

The team performs all the scheduled work quickly.Very efficient from the initial write up to the final review.We like the personal touch and the follow up.

Good team great service.

I have been very pleased with the quality and expertise of the staff at Lexus of Melbourne. I have the 300h and for two years have used their car washes and little else in the service Bay other than well-baby service checks. Even though busy, they take the time to understand my concerns and explain from the nice folks that wash my car to the sales folks that walk through the waiting room. Senior leadership can appear a bit impersonal, but I can't argue with their results. I enjoy my visits to my dealership and will turn to them first.

Exhausting, Exhilarating

In most respects my experience with the dealership was excellent. However, yesterday after hours of my asking questions, consulting my insurance company, etc. I was kept waiting well over an hour to sign the purchase papers. I kept being told "another 10 minutes while the Finance Officer finishes up." Finally I could wait no longer. I had a dinner engagement. My ever patient and knowledgeable salesman, Carlos Blanchard, was generous enough to take me home and to call this morning to say that the papers were ready and pick me up half an hour later. Completion of the sale went very smoothly today.ONLY the prolonged wait yesterday makes it 4 stars, not 5. I'm expecting I'll have that 5 star feeling after a car wash or two!

Vehicle purchase experience.

This is the second vehicle we have purchased from Lexus of Melbourne. Tom Hakimi our sales person did an outstanding job in explaining the features of the RX 350. It actually seems he was more interested in making sure we completely satisfied with the vehicle vs. totally focusing in a sales. Great job Tom.

Great Experience

I would like to thank Keith Croft for making our buying experience fantastic. He went beyond what most sales people would do to help a customer. We were in and out in no time. Thank You Keith

Great experience

Carlos listened to my needs and helped me find the car I wanted. He was more than helpful in assisting me with understanding the functionality of the car.

An Awesome Experience at Lexus of Melbourne

Mr. Carlos Blanchard was a very polite, professional, and informative. It was a fantastic and awesome experience and I now owe a beautiful new Lexus 350 GS.

Excellent experience

We were very pleased with our experience at Lexus dealership. Staff was very helpful and courteous and went out of their way to help. us.

Wonderful service as usual

I always have a pleasant experience bringing my car in for service. John takes great care of me and the service team takes great care of my car.

Service of my ES- 350 vehicle.

Great Service as usual. John, is my service advisor, very knowledgeable about his job. Love the service waiting area, very clean, free drinks, & coffee. Automatic complimentary car wash.

5K mile service-oil top off and tyre rotation

Service was good, but the wash of car was disappointing.May be the washing system is not working properly. Thanks. Consider improving the equipment and test before handing to customer.

Great!

I always deal with John Lohne when i take my vehicle in for service. He is always very professional and helpful and provides me with a loaner when the service is going to take a while.

Cost of Maintence for 30,000 mile check

I was very surprised that my bill for the 30,000 mile check was so high. The majority of the items checked nothing was done...just checked. I just love my Lexus but I feel that you and all dealerships goug the customer on many maintenance items. This is why people do not come back!

Service

John is always helpful organized prompt and communicative.john always seems to be able to help find An available slot for a quick oil change. Thanks as always

They are the best!!

Every time I come to Lexus of Melbourne for a service appointment, it is a five star visit. My husband and I have been using this dealership for over four years and our service advisor John Lohne is the best! He always goes above and beyond our expectations! Thank you John for everything you do! We appreciate you greatly! We highly recommend using Lexus of Melbourne and having John as your service advisor!

Best Car Purchasing Experience Ever.

In all my 70 years of purchasing many cars, my recent purchase of my first Lexus was the best ever thanks to Tom Hakimi. The transaction was complicated by trading two cars on one, but all through the transaction, Tom made it a pleasure rather than a chore. I have never had a car salesman fully explain the features of an automobile (2016 Lexus RX 350) as he did, taking us through each feature and fully explaining it. It took almost two hours. I have never written a review before, but I would highly recommend Lexus of Melbourne and particularly Tom Hakimi.

Best Dealership Ever

I will never buy a vehicle anywhere else...ever! The folks are wonderful, helpful, and strive to make sure the customer leaves with the right vehicle for them, at the best price. I have dealt with Mr. Rob LaMarr for many years and it is always a pleasure. I actually followed him to Lexus when he made that move. Once you find a great salesman, you tend to stay with him. The buying experience is only as good as the follow-up service experience, and Lexus Service, and Mike, are the best. I love the service department, as they bring me a brand new Lexus to drive while they're servicing mine...what a great deal! I've bought many vehicles in my 50+ years of driving, and the entire Lexus experience is the best in every way.

3,000 mile service check and detail

Very satisfied with the 5 Star service. I was equally impressed with the punctuality and presence of John.No waiting at all. Thank you .GEFay

I was in for a 50,000 mile inspection.

Everything went on smoothly. I highly appreciate and will recommend Lexus of Melbourne for their service. Awesome performance as always! They always exceed my expectations.

New Car Purchase

Wonderful atmosphere. Associates seemed to work together to provide a good customer experience. Alex was good with follow up without being high pressure. A pleasant experience.

Great Experience

Treated with respect, Great information from Alex and Tom. They helped me decide which model I truly needed and answered all questions truthfully. I will recommend this dealership to anyone interested in a Lexus.

Service on my '15 ES 300H

Professionalism all the way around with Lexus of Melbourne. John Lohne took care of having my 6 mos service plus two other minor concerns re: my car. It's always a pleasure to visit this dealership when I bring my car in for the free car washes.

Excellent service

Professional service that makes you look forward to bringing your vehicle to the dealership is quite impressive. Mr. Lohne takes the time to make you feel important and always greets you with a smile.

Excellent Service

I took my GX470 in for oil change & they found several other items that needed attention~~John kept me informed about everything & provided a new loaner car while the work was being done~~always a [leasant experience~~John Is the greatest!

Outstanding services.

I took my vehicle to the Lexus of Melbourne because of a dead battery, my appointment wasn't until 3:30pm but with my daughter activities during the day, I decided to bring the vehicle in early and will take the loaner car if needed, but John Lohne at the service department take a look at the battery and less than 30 minutes my vehicle was fix and wash at no charge. My wife said, this is where we will purchase our vehicle and services from now on.

Got my car in and out in a very quickly.

Fast service.. The waiting area is very nice and comfortable. John Lohne has been my service guy for many years. He is always friendly and very helpful.

Excellent service

Justin did a very good job not only with his product knowledge and his demonstration but he use at least three separate closes and qualified us when we walked in by asking if we were actually buyers. Great job!

excellent service as always

Always receive prompt and excellent service here. Appointments are easy to book and place have a comfortable lounge to wait while they do the service. Highly recommended.

A rated experience at Lexus Melbourne

Customer relations and service were superb. John kept me informed throughout the process. Pricing for repairs were fair. #mycarrunswell #greatservice #cleancar#happycustomer #I'llbeback #loanercarrocked

Good service

I have received good service from Lexus of Melbourne. Prices for repairs are fair. I would recommend bringing your auto to this dealership so you know what recalls are available to you.

Great experience

This was a great experience with wonderful service. I will be coming back every time I need something. I recommend others come here as well.

We keep coming back....it's a great friendly place...

From service to sales to front desk receptionist always smiles and courteous peopleOur sales person Don Coppolla was the GREATEST. Took his time with us ...

exceptional

Exceptional experience with all who were evolved in the purchase of my car. I can't say enough good things. I purchased many vehicles in my time and this was by far the best experience.

Best of the best

Yesterday we accepted the delivery of our 2016 Lexus LS. This is the 6th Lexus we have purchased from this dealership and the service never fails to impress. You are greeted as soon as you approach the door and everyone goes out of their way to make the process easy and efficient. We had very specific trim requirements for this vehicle and it was not in stock. They reached out and found one that matched and gave us a spectacular deal on it..Our salesman was Daniel Washington and he was very responsive and made the process most enjoyable. The entire team at Lexus of Melbourne is first class as well as the facility. We'll be back for out next one!Stan and Jennie Lou Arthur, Orlando

Leasing with two trade-ins

Justin made the hot afternoon pleasant. Thank you for bringing the car to us instead of taking us out to the car! Your help in negotiating this lease was appreciated.

Easy to work with

I have been bothered with the SRS light indicating that the passenger airbag was not functioning. John Lohne scheduled the appointment for me to bring the care in and check it out. After running a diagnostic it was determined that pins in the harness was the cause and it was a matter of determining the location. It all has turned out great. The light has gone out and stayed out before it was an intermittent problem and I can understand that that makes it difficult to determine the cause.

Did service on time

Excellent Service Dept . Make it easy to get a convenient appointment . Friendly staff . Do the job correctly & quickly .Waiting area is very clean . Free soft drinks .

BLOWN AWAY!

At a period in time when customer service seems to have become extinct as dinosaurs I was totally BLOWN away by my recent visit to Lexus of Melbourne. After visiting another dealership and being treated not very nice by the sales manager, a friend suggested I try Lexus of Melbourne because she had purchased from them and was very satisfied. She even called and got the name of the sales person she'd worked with 10 years ago, Tom Hakimi. I called on Saturday and my call was returned on Saturday. I told Tom what I was looking for. He told me he thought one had come in in the color I wanted. I went over on Sunday saw and drove the car. I left owning a beautiful Lexus. Tom was wonderful to work with. No high pressure sales. He was very gracious, professional and accommodating.

New Purchase of Lexus nx200t/Melbourne, FL

Justin did a fantastic job making us happy! Being in our 50's, we were extremely particular of what we wanted in a new car. Initially, it was bumpy 'cause the nx200t we wanted was at a different dealership and got sold. We were kind of sad at that point. However, Justin jumped in right away and started looking very hard to find the perfect match for us. A week later, we bought the crossover he had recommended a week prior to that. There was a lot of homework to be had, and looking at different features/options. Finally, we got that call from Justin that every new car owner wants to hear, "I got the car! We will get it here tomorrow." How sweet! We were so tickled! Also, the Sales Manager was extremely informative. Great guy to talk to. And, yes, he gave us the pitch, but did not balk one bit when we didn't accept everything there was to offer for the warranty. Very easy to work with.

Sales and service

I have been with this dealer since 2004. I have worked with Jaime Coats in service and she is outstanding. She multi-tasks extremely well and is only concerned that you have a fabulous experience in the service department even if things don't go the way I thought they would, she has always done her level best to make things right even when I didn't buy my first Lexus from this dealership. So since then because of her and Tom Hakimi I have purchased two RX 350's here. Tom is also a very calm level headed NON pushy sales professional. The owner of this dealership needs 10 more of this guy. He is honest and trustworthy and will tell you straight what they are willing to do and will be more than happy to present what you are willing to do. I highly recommend Tom to anyone who is considering a new or used Lexus. This dealership has always gone above and beyond to make me a very satisfied customer. I would say they need to change up their advertising as it is not becoming to this caliber of vehicle. I come here because of the people who work there. If I didn't know them I would NOT go there simply because of the adds.

Another Lexus!

Our sales person, Alex, was excellent. He was able to give us the price we asked for and very quickly. He didn't play games. Also, this dealership has a great service department and such a nice waiting area that I don't mind bringing my car in for service.

Everyone was so helpful and Nice

Everyone was very nice and Helpful when I got my car serviced at Lexus of Melbourne . My 2013 Ford Escape is great. I Love my new car.

Best car buying experience.

I had the most pleasant car buying experience I ever had. Very professional and courteous staff from start to the end. Highly recommend this dealership.

A True Customer for Lif

Since the mid-90s I have purchased or leased seven Lexus vehicles from Lexus of Melbourne. These have included ES, GS, and LS models with the last two being GS F-Sport models. There are two reasons I have stuck with these fine Lexus cars. First the Lexus car product cannot be beat in my opinion - the car is tops in value, luxury and reliability. Second the car is enhanced by the exceptional service and customer friendly approach provided by Lexus of Melbourne after you buy the car. The professional service and helpful support I got from my sales person, Robert LaMarr, in getting my new Lexus GS 2000T F-Sport model was truly outstanding and most customer friendly. The dealership motto, Customers for Life, is shown in the way owner T R Page and his entire staff treat each and every customer. It is a key reason I am truly a Lexus Customer for Life!

Best in Brevard in my books...

I have had a relationship with Lexus of Melbourne for the last 10+ years. These folks will take care of you like family, from sales to service. My sakesman Rob Lamarr was fantastic to work with, and Mike Retz in Service has the best pit crew in the business! I really felt like family there, from the time I waked in 10 years ago until today when I bought my 3rd Lexus. Thanks Lexus of Melbourne for being so good to me, and to all your customers, it's a pleasure to have a wonderful relationship with you!

Excellent

From start to finish everything went very smoothly. This is my fifth Lexus and I have purchased a number of dealerships and they have been very good but I would have say this was the best one.Very professional and I was keep fully up today during the whole process. I highly recommend this dealership.

Car buying and servicing

I have been a customer for over 7 years. I have purchased 3 Certified Preowned cars from Alex and the experience has always been wonderful. Everyone at the dealership is friendly and most of all helpful. John my service representative has always made sure things have been done correctly.

Fast Service and Always thinking ahead!

In and out in couple of hours.... John took care of everything. Car was returned, no issues, and freshly cleaned. John reminded me the next service is 30K miles and longer service so he will arrange for a loaner car so I can continue my business...

Impressed and Convinced

After our son raving about his Lexus for the last two years, we decided to go shopping for a new car. We were greeted by Keith Croft, our salesman, and after several hours of questions being answered and test driving, we left with a brand new Lexus. Keith was certainly knowledgeable about Lexus, but more importantly, he was personable. My husband and I are both 74 years old and Keith had the patience and understanding needed to explain the high tech features of our new car. He gave us the confidence to know if we ever have a problem or question, he will be there for us.The dealership itself was clean and neat and offered all the amenities to accommodate our wait while our car was being detailed. Our whole car buying experience was "first class" and we would highly recommend Lexus of Melbourne, and especially Keith Croft, to anyone wanting to purchase a Lexus. And, oh by the way, we absolutely LOVE our new car.

Best car buying experience we have ever had

We stopped by to check out the size of sedans only and left with a new car ! Tom greeted us at the door when we arrived with our young daughter & puppy...as we planned on just doing a quick look. Tom was awesome - no high pressure sales here - and it was so refreshing and can I even say... Enjoyable! I don't think my husband I have ever used the word "enjoyable" describing buying a car! Tom was informative, helpful, and answered all out questions easily. We also got a great price , compared to other dealers prices. Juan was also fabulous and got me through the contract in record time! Literally the whole process was seamless and we went home with a gorgeous IS 250 Fsport, which we absolutely love! Thank you Lexus of Melbourbe, see you soon!

Lexus Family

Great experience on purchase of GS350 just 2 months after buying a NX200t. Alex Colon is the best sales person and should be rewarded for closing difficult deals. My family now owns two beautiful cars. Thank you!

Busy day - shorter wait time ! !

When I brought my car in for my ten thousand mile checkup, I said to Mr. Lohne that "this was the busiest day I have ever seen, in all my years with Lexus"!. To my amazement, it turned out to also be the shortest wait time ever, to get my car back to me. To say that when I drove home, I was "a happy camper", it would be an understatement....Thanks, Lexus of Melbourne

Quality Dealership

This dealership has all the elements for greatness. Esthetically attractive, with Lexis inside what more could ask? How about service? Top of the line. My new Lexis ES 350 2016 came about only with the very best effort of Tom. Without him , it might not have happened! They are my life time dealership.

Service

I have been working with Brian for some time with both my Lexus vehicles and he has been phenomenal not only as your employee but as a genuine person.

Service with Integrity

For the life of ownership of my Lexus GS300, I have dealt with John Lohne. I have found John to be honest, fair, and extremely competent. At this point, I consider him to be a friend of the family. If you are looking for service advisor, start with John and you wont be disappointed.

Service experiences are always great

John Lohne is the service advisor for my two LEXUS. I can rely on John for seeing to it that the cars are always in tip top shape. He reminds me when something needs to be done, gives me sound advice when I ask for it. He is terribly efficient and I appreciate that. A first class gentleman besides. he returns my calls promptly and gives me his full attention. What more could I ask for - only that he will always be my go-to guy at LEXUS of Melbourne.

Great service

Wonderful & timely service, the best! All service personnel was dressed very neatly. Was impressed with John walking & opening the car door for me after the car was serviced.

very professional & fair price

I came in knowing what I wanted & the trade-in value of my 2012 Lexus was going to be the major deciding factor. They game me a very good value & treated me very professionally.

Excellent service, friendly staff, excellent product

This was my second time at Lexus of Melbourne--excellent service, clean and comfortable environment. I have had Alex Colon both times and this my first time with Justin Frsncisco--both are professional and know their product, not pushy. They made my experience of turning in an IS250C for a NX200t easy.

First Time Lexus Experience

After driving Cadillacs for the last six years my wife and I decided we would try something different and look at the Lexus's. We were very impressed with the dealership and the professionalism displayed. Keith Croft was very helpful, informative and answered all of our questions. After deciding to buy the NX 200 Keith was patient with our questions and made the entire experience a pleasure.Juan in finance explained the various programs and options available to us. There was no pressure and we came up with a plan we felt was best for us.

A great experience with knowledgeable staff Alex Colon.

Alex was helpful and very thorough and patient in explaining features that are new to 2016 model, answered questions we didn't know we had, and made the experience less intimidating than we had anticipated. Juan, in the financial department, was equally helpful and was able to answer any questions we had. A very good experience.

extremely profession and knowledgeable staff.

Keith Croft was so knowledgeable and patient explaining all the attributes of my new Lexus.He makes a great team member at Lexus of Melbourne.

Our experience with Lexus of Melbourne was great -- as usual

Keith Croft was very helpful and took a lot of care in explaining all the features of the new 2016 RX 350 models. We have driving the RX from Lexus of Melbourne since 1999.

Continually impressed

John is DA MAN as a service writer. He knows Lexus automotives and can practically diagnose just from symptoms, which is as good as any mechanic. Additionally, he makes realistic recommendations to keep my ES-350 running smoothly. John is also responsive when I call and leave a message, and accommodates my needs. He is unfailing polite and level-headed. There can't possibly be anyone better in his profession! I've been driving for 57 years and have owned 12 cars, including seven Toyota products.

excellent technical talent dedicated to get it right

John Lorne is very conscientious and makes sure everything is just right to get you back on the road with your car in tip top shape.

Very satisfied

Tom was extremely helpful and honest. I live in Windemere Florida and because of Tom I decided to make the drive and lease my second vehicle in two years.

Professional and To The Point

I recently purchased a used Lexus from the dealership. I dealt with Tom Hakimi and he was well versed in the model and answered all our questions. The process was friendly and professional.

Always accommodating!

John always provides excellent service and attention -- above and beyond. I don't even have a Lexus but still come here for all my scheduled service.

ES 350 Lease

Mr. Alex Colon is the sales agent that arranged the deal for a new ES 350 leasing agreement. Alex was professional and very pleasant while helping me. Previously, he also assisted my wife and I regarding the purchase of her IS 200T. We have felt very comfortable in our dealings with Alex. He is very knowledgeable about the vehicles for sale and he is also very patient with us, which is what we desire. I also wish to commend Mr. Sean McGee (sales manager) who is also very professional and pleasant to conduct business with. Both of these men are undoubtedly a valuable asset to your organization. I will gladly recommend these gentlemen to anyone I know searching for a vehicle.

Comfortable purchase

Knowledgable and patient sales personnel. No pressure sales, Cars are awesome many to chose from. I'm a repeat customer and highly recommend Lexus of Melbourne.

Very happy customers

My husband and I have purchased 6 vehicles from Robert LaMarr and Lexus of Melbourne. It is, quite simply, the best car buying experience we have ever had. We are treated like family at Lexus of Melbourne and encourage others to experience the finest automobiles and customer service in the business. Also ask for Jamie Coats in service she is another team member that has always treated us like family.

Not a pleasant experience

I felt like I was taken advantage of and swayed to get an alignment because the service member made it seem that it was needed at that time. When I asked if I needed it he stated,"You don't have to, but I recommend...." Service member stated that an alignment was recommended every 15,000 miles. I spoke to my mechanic brother after the fact that I paid ect. and he stated that I didn't need an alignment at that time. Especially since my car in no way felt disaligned. I feel like it was not right for your service member to sway an unknowledagble customer. My first time experience at Lexus of Melbourne is definitely not a pleasant one. I will definitely go back to Lexus of Orlando from now on.

Friendly and efficient service

John has always been friendly, informative, and goes out of his way to make sure I have what I need for transportation while my vehicle is being serviced.

Recurring maintenance

As always I received prompt and courteous service. Brian token was very helpful and got me in and out quickly. He was informative and answered all my questions. I'm always always pleased with his assistance

great experience

I had a very great positive and comfortable experience from the first time I contacted Lexus of Melbounre right up through the time I signed all the paperwork. John Moriarty was the best car salesman I have ever had the pleasure of dealing with, and I have dealt with many. Kudos to Lexus of Melbourne and especially to John Moriarty.

Proactive customer service

Fully explained all needed service, recommended service and provided loaner car and ride which was helpful. To put the service over the top, I'd recommend interior cleaning as per of the service; at least when it's a larger service like mine ($2000+)

Great!

My husband and I had a good experience, Alex was very informative and the whole Lexus team was extremely helpful. We will return for our next vehicle!

New car

We were unsure if we we going to buy existing Lexus, lease again. Or buy new. We were given all choices and detailed pricing which helped us make a well informed decision. No salesman pressure.

The most amazing auto purchase experience ever.

We have never purchased a Lexus before. Most people dread going to an auto dealership to purchase a vehicle. I have to say this was the most relaxing, enjoyable experience we've ever had. The dealership itself is beautiful, has a great comfy waiting room and free refreshments. Our salesman, John, was extremely knowledgeable and spent lots of time with us. I would certainly recommend this dealer and salesman. We did not look at any other Lexus dealers and have not had any service, but I expect that to also exceed my expectations.

Overall excellent. Both Lohne and Duane excelled.

Lohne set it up so I could get a loaner immediately in order to get my wife to MCO for a flight. I was late in getting to Viera and Lohne was busy with a customer. Duane stepped in, processed the paper work and got us on our way. My wife did not miss her plane. Thank you John and Duane.

Dashboard Replacement

I have taken my Lexus IS 350 (2006) to John Lohne at Lexus of Melbourne for service for the past 7-8 years. My service advisor, John Lohne, is friendly, knowledgable, and professional. I have always had a great experience at Lexus of Melbourne. I recently brought the car in for a dashboard replacement. The service staff did a fantastic job with the new dash. John Lohne made sure that I was taken care of with a beautiful loaner vehicle, and he kept me informed as the work was being done. I am very pleased with this dealership.

85,000 Mile Maintenance

John Lohne handles the maintenance for my 2009 Lexus 350. I have always been pleased with his professionalism. My battery failed inspection on this visit, so was replaced. Since it was less than 2 years old, there was no charge for the new battery, which has a 5 year warranty starting now.

Jazman

Sale person does not pressure you. He was knowledgeable and nice. The service and sales area was clean. You are met at the door with a smile

Dashboard replacement.

The job was perfectly installed and my 2006 Lexus....it looks brand new! John is always professional and efficient and got the job done! Thanks

Service Supreme

Excellent service and the ability to be taken and picked up at the shopping center. That is a plus for me as I live in Grant and can't get to the shopping center often. Drivers were also excellent. Thank You.

Great

People there are friendly and very helpful. There was no pressure which is a big plus for me. Everything was explained so it was easy to understand..

Enjoyable Experience

My experience was completely enjoyable. This dealership employs proper trained, professional and pleasant associates.I really appreciated time I spent with both Nicole DeVos and Justin Hinderliter. They were both very helpful during the entire purchase process.

Customer service

Brian Toker has supported us for several years. He is always courteous and reliable. Calls are returned promptly. The service I've received from the Lexus dealer has been superb.

Excellent customer service!

It was a pleasure working with Keith. He is extremely knowledgeable. The best car buying experience I have ever had. I would highly recommend Lexus of Melbourne.

Enjoyed working with Justin F

My husband and I really enjoyed working with Justin Francisco. He answered our questions and didn't play games with us or waste our time.

Outstanding customer service !!

Rob Lamarr went out of his way to make our car buying experience easy. No high pressure sales. The best experience we have ever had. He was very helpful and reassured us if we had any questions we could come back or call anytime. We will be life long Lexus owners for sure!!

Excellent service for all 10 years in Florida!

I've owned Lexus' for over 20 years. I bought my current RX 350 from LOM. Excellent service is expected at any Lexus dealership but dealing with John Lohne has enhanced the experience for me over the years. He is the reason I continue to return to LOM to service my car and have referred my brother and sister-in-law (recently moved to the area) to him as well. He is always courteous, very knowledgeable, gives consistently good advice and guidance, responds to my calls promptly, is honest, fair, and an all-around pleasure to work with.

2016 RX purchase

Good experience. Don C. was helpful in expediting the experience to minimize the time I had to take of work by getting information from me to expedite completion of the paper work. I was also glad o finally be able to reach a deal after periodic contact since last Summer. The only negative was that it took much longer to finish the financial paperwork due to some errors and lack of full communication of what our previous deal was to apply to this deal. Love the car. Just need to learn how to use it. I am looking forward to the link to the video instructions for our training.

Regular maintenance service

This dealership is outstanding. I have been going there for years and every time I receive the greatest service. John is always very attentive to all his customers and I couldn't be more pleased. Keep up the good work. I only have great things to say regarding this dealership.

Outstanding Experience Overall

From the minute I pulled up to the service area, my visit to Lexus of Melbourne was most pleasant. My service advisor, Jaime Coates, ensured that every aspect of my visit was excellent.

Excellent experience

I was met promptly at the service desk of Jaime Coates and the paperwork was swiftly handled. I reviewed my reason for the visit and the vehicle was promptly taken to be serviced. Jaime is an excellent service person and has always been prompt and efficient with my needs for service for the auto.

Very professional.

John Lohne is great to work with and understands the vehicles and needs of the customer. I have bought 7 Lexus from this dealership and have enjoyed my relationship and their service throughout the years.

long wait with no updates throughout service

I did notice that we were welcomed right away as we drove up for service, That was a great thing since before no one even recognized us as we drove up and we had to look for someone to see that we were there for our service. We did get our loaner, but the loaner that was given us was very hard for us to get in and out of, perhaps the loaner provided should be like the customers' vehicle so that it will be more comfortable. If the customer(s) are having to wait in the waiting area for a good amount of time, perhaps there should be more of perks that Lexus should provides such as better reading material for women. Also, the service rep should occasionally keep the customer informed concerning the progress of work.John took care of our needs and the service was done correctly.

Wonderful friendly service

Service was prompt and when it was noticed that the rear tires were worn I was contacted and given a quote that was very acceptable for new tires. They were installed that day. I did return the loaner and forgot my kindle in the back. I called and they promptly found it and let me know I could pick it up any time. Thank you to all of them - I have trouble living without my kindle.

Great Service

Super service experience from start to finish. Brian Toker does a great job. Very efficient at checking people in. Knows his jib and does it well. Service on the vehicle was done well, with a free car wash to boot.

Friendly service

Brian provided friendly, thorough customer service, informing me that he only recommended a general 25k service. The car was ready exactly when he said it would be. I highly recommend working with Brian.

PURCHASE OF NEW 350RX

SALESMAN JUSTIN HINDERLITER WAS COURTEOUS AND VERY HELPFUL. JUSTIN FRANCISCO FINISHED THE PAPERWORK AND WAS ALSO VERY GOOD. HOWEVER, WE SCHEDULED DELIVERY FOR TODAY (4/7/16) AT 2:30 PM. WHEN WE CALLED TO CONFIRM, WE WERE TOLD THE WRONG VEHICLE HAD BEEN PREPED AND OURS WOULD NOT BE READY TILL 4:00 PM. WE WERE THEN CALLED AND TOLD THERE WAS ANOTHER DELAY UNTILL 4:30 PM. A MINOR DELAY BUT IT HAS THROWN OUR AFTERNOON AND EVENING SCHEDULE OFF. IT IS 4:00 PM AND WE HAVE NOT LEFT YET FOR THE DELIVERY. WE WERE IN THE DEALERSHIP FROM 4:45 PM TILL 8:15 PM 4/6/16 WHILE THE PAPERWORK WAS BEING PROCESSED. THIS IS WAY TOO LONG!

Taken care of.

Just so happens that my service advisor Brian Toker took care of mein a professional way. I have purchased a number of cars from thisdealership over the past number of years and really haven't beendisappointed in a bad way yet. I recommend you on a regular basis.

April

Brian is always awesome! My appointments are always on time.It is a pleasure to have my car serviced at Lexus of Melbourne.Thank you!

Problem free zone!

Have had a number of Lexus cars ... all under the care of Brian Toker, my service rep ... visits always go smoothly and efficiently. Already looking ahead to my next LS460 in a year or two and continued excellent service in Melbourne ... wouldn't consider going anywhere else.

Service Review / John Lohne

I have been bringing my lexus for service to John Lohne for many years and i am always pleased with his promptness in getting me in for service , he is courteous , and always goes above and beyond . I have owned two Lexus and bought both new, one was purchased 12 years ago and i have recently purchased a new one only because im impressed with the service i receive . I really appreciate how John follows up on my service due . I am grateful to have a very reliable person like John dealing with my vehicle service, i trust John when he recommends a service .

Towse, 35,000 mile Lexus check up.

John Lohne was as usual friendly ,knowledgeable, and promptly took excellent care of my needs. He has been my Service Adviser since 2007. My service meet all my expectations.

Buying a Lexus can be fun!

My experience at your dealership was exceptional. Alex Colon was by far the best sales representative that I have ever met. He spent most of his Sunday afternoon making a deal happen to get me my Lexus NX. I also want to mention Sean McGee that made the process interesting and fun. I look forward to seeing them again when I come in for service. Thank you. I love my new Lexus.

2nd ES 350 Lease

I was a first time leaser in 2014 at age 79. Lexus of Melbourne made it easy and my wife and I found a rapport with salesman Tom Hakimi. I was offered a chance to upgrade to a 2016 and did so again with Tom's help. Service Consultant Brian Tokin has also been great to work with. Now, based on 80 years of experience, I can tell you that the cheapest way to own a car is to buy it and keep it for 15 years. Change your own oil and keep the duct tape handy. But been there, done that and nothing smells sweeter than a brand new car.

Service

Went in for a routine service visit and John advised that we should replace our front tires. We were not aware of the need and greatly appreciated his knowledge and candor.

John Lohne and Lexus of Melbourne is the Best Service!

We have had our 2008 ES 350 since 2011 (Certified Pre-Owner) and have loved our car and our dealership! John Lohne is the Best Service Representative and has given superior customer service to my wife and I from day one. John has always accommodated us no matter what we have asked for whether it be time, delivery of a loan car or anything to make our servicing more convenient. We highly recommend John and Lexus of Melbourne. Feel free to contact me at 321-609-0710 should you have any questions.

Always Helpful When I'm Busy

Schedules changed as my customers shifted appointments. I called John Lohne and he was able to work me in so I could get 20,000 mile service within 90 minutes I was on my way to take customers to see homes. Always a pleasure to be at Lexus of Melbourne.

Wonderful experience

Now I see why so many in Melbourne purchase a Lexus. It's not just the great car but the wonderful treat,eat you get at the dealership! First class all the way. My sales agent Keith Croft was a delight to work with and explained everything to me in detail. Very impressed.

Best experience to trade out my leased vehicle

I went to see my previous sales rep but he was unavailable, Nicole DeVos stepped in and helped me through the trading out my car for a new one. Being my first time through the end of a lease process, I was unsure of what I needed to do. Nicole took care of my every concern. She got me behind the wheel of a new vehicle. We talked about what I was looking for and my previous experience with the RX450h. Every question I had, she was able to answer. I gave her a price range and desired features. I walked away with an awesome deal on a new lease for a 2016 GX 460 with all the bells and whistles I wanted. It was the best car buying experiences I have ever had - Thank you!!!

My First service

I took my new Lexus in for its 5000 mile service. John had me in and out in no time. Thanks for the excellent service.

Service appointment

John Lohne has been my Service Advisor for many years. When I brought my new Lexus in for a follow-up appointment, John was efficient as usual. He made sure the Prima Plate and Nitrate procedures were done in a timely manner. I appreciate his service.

Routine maintenance/oil change,etc.

Routine Service:Brian Toker, Service Advisor, has always been extremely professional providing me with what I need and nothing more. In/out always on time.

Extremely professional and knowledgeable sales staff

Alex Colon is the most knowledgeable sales associate I have ever met in any dealership. I felt confident that he knows his product well and understood my needs and concerns.

New car lease

I went to see Don Coppola at Lexus of Melbourne about upgrading from my leased 2014 Lexus ES to a 2016 model. Don, as always, was efficient, knowledgeable, thorough and a please to work with. He is a pleasure to work with. I came home with the car I wanted.

Maintenance check...

John Lohne has been my service adviser for 3 years now and has helped me in most endeavors with my vehicle and my concerns. He always calls me back promptly, does his best with handling appointments and is the main contact point I have at Lexus and he keeps getting me back. I would recommend John Lohne to any of your customers as he is a joy to work with. Keep up the great work.

I have always had exceptional service and salea experiences

John Lohne has provided excellent service for me. He keeps me informed about the condition of my car and makes me feel confident that my car is in the best shape every time I leave your dealership. Alex Colon was my salesman for 3 Lexus and always knew the best car for me. He was courteous and made the purchases easy and pleasant. Your receptionist and appointment staff is always polite and accommodating.

Always great on both sales and service sides.

I have done business on both the sales and service side for 15 years. The experiences have been uniformly excellent. Don C was very helpful in my final decision and the entire staff was pleasant and professional.

I am very satisfied with the service.

I am always very satisfied with the service I receive from John Lohne. He is courteous, polite, and always willing to answer my sometimes not too smart questions. He never tries to talk me into any unnecessary repairs, something I was confronted with at a different dealership - because I am a woman? Thank you , John Lohne

Excellent purchasing experience

We initially spoke with Justin by phone on Saturday, March 19th. While the dealership did not have in its inventory a vehicle equipped exactly as we wanted, Justin located several possible vehicles at other dealerships. At every step in the process, Justin was professional, responsive, and accommodating. We agreed to the deal on Monday, March 21st we agreed to deal and Justin said it would likely take three to four days for the vehicle to be transported from other other dealership. Late the next morning, he called and said the vehicle was there and they would be installing a couple other items we requested. From beginning to end, it was pleasant purchasing experience largely as a result of Justin's professionalism.

Top of the line service matched by the vehicle.

This was the best experience ever at a car dealership. The salesman Keith Croft was professional, knowledgeable, and did his best to accommodate all my requests for what I wanted. I ended up getting more than I thought possible for a fair price. I did not feel like he was just trying to get every last penny he could out of me and left feeling like I got my money's worth.

Prompt service

On Thursday, 24 March, I called Lexus of Melbourne and was connected to John Lohne's voice mail. I left a message for John telling him the reason for my calling; since this was my first time dealing with Lexus of Melbourne and my not having a Lexus vehicle (2014 Toyota Avalon Hybird) I was skeptical that anyone would return my call. Within a short time John called me , told me that the dealership could service my vehicle even if I didn't have a previous appointment if I was able to come in as soon as possible, if not John said that I would be able to get an appointment for a later date. I hurried to the service center and true to his word John had my vehicle serviced and 25000 mile checkup completed in just over an hour. I am very pleased with this rapid response, and personalized service to a new customer provided by Lexus of Melbourne. Thank you, I'll be returning.

service review

As I expected,your waiting area was excellent. I appreciated John walking me back to my car after the service. I purchased my vehicle there and will go to you again when I replace this one.

A very pleasant buying experience at Lexus of Melbourne

Alex Colon greeted us cheerfully and was friendly and sincere . We knew we were dealing with a very professional sales person and found every thing he told us to be true and accurate. We would definitely come back to see Alex when we're ready to buy a new car.

Great experience

Bryon always takes good care of me, particularly arranging for the new dashboard for my wife's car earlier this year. He always provides quick service.

Great customer and sales service at Lexus of Melbourne

I just purchased my 4th Lexus from Lexus of Melbourne. While there is a dealership geographically closer to me in Vero Beach, I wouldn't think of purchasing anywhere but at Lexus of Melbourne. Their sales staff, in particular, Don Coppola, is efficient, professional and courteous. Don is extremely knowledgable about the vehicles he represents. It has been a pleasure to do business with him over the last several years. Paperwork and financial arrangements were quickly and efficiently handled once we had selected our vehicle. The vehicle was prepped to perfection, and Don's expertise was demonstrated once again in his tutorial of the vehicle's features.I highly recommend Lexus of Melbourne! Ask for Don Coppola for a delightful experience in Lexus acquisition.

Great Service

We purchased our certified pre-owned Rx 350 7 months ago. That purchase was one of our most pleasant car buying experiences. We took it in for the 10,000 mile service work and it was done quickly. The coffee bar and waiting area made the wait time enjoyable.

Customer Service

I have always been treated very professionally and well. I have a certified pre-owned warranty and you have always honored everything and there have been a lot of things. I will buy my next car from you also.

Superb Service

John Lohne is the epitome of Lexus service. Courteous, honest and friendly. He is the primary reason we have our Lexus serviced at this dealership.

Very easy to work with no preasure. Eager to please.

She was very kind easy to work with and talk to. Enjoyed reviewing the lexus line up. New what we were looking for and quickly found the best match for us.

Happy

I was very happy with Alex Colon and will continue to do business with him. He was very accommodating to my husband and myself. We love our car and Lexus of Melbourne

very enjoyable

this is second car from this dealership and i love the car and felt my experience was very enjoyable. I felt no pressure and my salesman was very knowledgeable. Also very helpful in setting up my phone and showing me hoe to operate the many features of the car.

Quality Car Buying Experience

In looking for a quality used car, my wife and I thought a Lexus product would be a good choice but probably out of our price range. We were wrong. On our our arrival we were greeted with a smile and handshake by John Moriarty. He immediately took us to the used car area and was able to discuss in detail the differences (and similarities) of many of the sedans we were interested in viewing. We took test drives in two models and John was terrific and patient - he answered all of our questions about the cars and volunteered a lot of valuable information about the dealership. John was very personable and friendly and most important did not "force' us into making a decision on the spot. On the next day, we called John and were able to work out a deal on the Lexus of our choice and he was able to accommodate delaying the closing for two days to meet our schedule. Upon arrival at the dealership, the car was ready. We completed all the paperwork in a timely fashion and John then took us to our car and spent a lot of time with us going over the technology and other features of the vehicle. We left feeling very satisfied with the whole experience.

Brought my car in for service and decided to by another

I have always taken my '08 ES 350 here for service since it was purchased from them in 2011. In fact, I take my wife's '12 Avalon here for service as well. During the service on my ES there were a few issues found and I decided to trade mine in instead of repairing my beloved ES. I now have purchased a used '08 LS 460 with very low mileage. I have always dealt with two individuals. On the sales side, I deal with Robert Lamarr. Robert has always stayed in good contact with me and always welcomes my family and myself when we come in for our weekly car wash. I did not hesitate in using Robert again for this purchase. He is very pleasant to deal with.The second person I always deal with is on the service side. This is Brian Toker. Brian treats his customers like they are family. I will say it is mostly due to the service provided by Brian that keeps me coming back. His service is the only reason we moved our service from Toyota to Lexus for our Avalon. It is always a wonderful experience at the dealership. It is a comfortable place with very friendly people that make you feel welcome (even during the negotiation process).

Excellence

Top notch service! Courteous and professional staff readily available to assist and answer your questions. Extremely pleased with the car I purchased and the support received.

Outstanding Service

Brian Toker is the best Service Rep I've ever dealt with and I'm 75 years old. He's professional, concerned and conscientious. When I leave your garage I'm satisfied my car has received the best care possible.

Great experience

John was very helpful and he made the day pleasent. The waiting room is comfortable. Wait time was short. E very one was pleasent. Thanks

Recall and replacement of dashboard

Our 2005 Lexus entered the dealership, dirty, and shabby but serviceable. When we picked up our car, it was clean and looked llike new again!

Great service today

Left my car for check up and I was able to get a loaner car. So convenient thank you John. I would recommend this dealership to others

The Red Carpet Experience!

I found that the entire staff at Lexus of Melbourne to be helpful with no pressure. I have purchased several vehicles in this area and I have experienced the best service in the sale and service afterwards. They know how to treat their customers and make you feel welcome and part of the "Lexus" family.

10000 service

excellent service, fast and efficient. The service is the primary reason that I go to the Melbourne instead of Orlando. The sales team needs to take lessons from the service department.

Outstanding Service in a Time of Need

Having to make an emergency Family trip out of town on very short notice, I called my Service Representative, John Lohne, and he worked my needed service into the schedule within a few hours on the same day. The service was completed and I was able to attend to my emergency travel in a very timely manner.Thank you Lexus and John Lohne for outstanding Customer Service.

Faith in a Dealership

I am pleased to call Lexus of Melbourne my go-to dealership. I purchased the car from them used and have all service requirements since performed at the service department. John Lohne has treated me like a family member and I am honored to call him a friend. His service department is competent and efficient. So much so, I choose to drive 70 miles for service even though I have other options locally.

Excellent customer service... As always!!!

Another great job by Jaime and the rest of the service department crew, on the service of my 2015 ES. Thank you so very much!!!

Excellent Service

After testing several different SUV's from Mercedes to BMW the Lexus RX350 was the best choice for me. Finding a new vehicle can be stressful & overwhelming but the staff at Lexus of Melbourne made my experience much easier. A special thanks to Tom Hakimi . Tom is a very knowledgably sales man who follows through with ever request. I highly recommend him.

Satisfied customer.

An excellent job and great courtesies.Highly recommended and very satisfied.Employees in general were willing to help and provided transportation to allow us have lunch . No waiting and the car delivered expeditiously.

Great dealership!!!

I have been a loyal customer of the dealership since 2000. Tom Hakami has worked with me on many car purchases through the years. He is always been a pleasure to work with. I have never worked with any car dealership that takes care of their customers like Lexus of Melbourne. Jamie in service is awesome. Whenever I go to the dealership everyone is always there to help. It has been a pleasure to do business here and I would recommend the dealership to anyone.

Leasing a new car