Lexus of Madison

Cynthia Santiago Is Sensational

From the time I first walked into Lexus of Madison and met Cynthia Santiago, she has been the ideal salesperson: personable, knowledgeable, and helpful. I couldn't have asked for a better person.

Great experience with John Ashworth

Great overall experience. Lexus was very patient and reasonable. My sales person, John Ashworth, was awesome. He was very easy to work with, very patient and accommodating. I would highly recommend Lexus of Madison and specifically John Ashworth if you are in the market for a Lexus.

A Luxury Experience

I've had my sparkling new Lexus NX F Sport for one week. Nonetheless I thought I would share my initial impressions. It has been very rewarding experiencing this car and anticipate it should be a great leasing experience. Let me say that I live one mile from a Lexus dealership in Glendale, WI. But I did some homework and heard some positive things about Lexus of Madison, Penske dealerships, and salesperson John Ashworth. He works hard, is creative, technologically savvy, and stands apart from the crowd. Roger & Todd on the management side are above & beyond as well. In my view nothing is too much to ask. It's a Ritz Carlton experience. Regarding the deal, it was incredible and significantly less than my local dealer. I recommend John Ashworth and his team if you are considering Lexus. I also, of course, recommend the NX and its cool bling. Finally, don't be afraid of the car's technology. Lexus did their research & consumer testing & know what they are doing. Once you get used to it, it works effortlessly. Lexus excellence & Lexus of Madison customer experience are the best! Oh--One last thing: We are already working on a second Lexus from John and team and it's only been a few weeks. Really great!!

Lexus of Madison has top notch customer service!

We recently bought a used car from Lexus of Madison and really enjoyed working with our sales person, Emily K. She was very pleasant to work with and made the car buying experience less painful for us. After driving the car for a couple of weeks, we had issues with our tires and one of their mechanics, Robert, was able to pinpoint the problem very quickly. He was very knowledgable and trustworthy. The issue could not be resolved by just rotating the tires so they gave us a set of new tires. The car's performance improved drastically. Lance Anderson, the used car manager was a great and fun guy to work with, so was Josh Anderson. Their customer service is top notch considering they took care of our problem very quickly and without charging us. All the staff we met were super friendly--creating a welcoming environment. I highly recommend Lexus of Madison to anyone who is looking for a new or used car!

Excellent Experience

Cinthya was awesome to work with. She was friendly, respectful, and easy to work with! Lance Anderson was very easy going and personable.I would highly recommend working with Cinthya at Lexus of Madison.

Excellent Experience

Purchasing a car at Lexus of Madison was a pleasant experience. Cinthya Santiago was my salesperson, and was easy to work with, friendly, and treated me with the utmost respect. I also worked with Lance Anderson (pre-owned sales manager) and very much enjoyed his laid back attitude.

Great Experience

I was looking for specific vehicle and found it at Lexus of Madison. I had an enthusiastic sales person who handled the negotiation and helped me get the car I wanted and they even delivered it to my home located 2 hours away! Love my new Lexus and I had a wonderful buying experience. I would highly recommend Jeff Seefeldt in sales.

Cinthya Santiago is the sales rep you want!

Hello, I walked into Lexus of Madison after two years of watching the Lexus line -- I've wanted a Lexus 350 for several years -- after having to part with our 98 300 ES a number of years ago. Yesterday, as a 50th birthday present, was the day. Cinthya Santiago greeted us enthusiastically at the door and quickly impressed me with her knowledge of her product line, and her ability to read and meet my needs. I didn't feel any of that oppressive salesperson persona from Cinthya -- she was straight up on what could be offered in my price range and worked with us to craft the right solution at the right price. I will be back to work with Cinthya -- give her a call and setup an appointment!

Honesty and transparency

John Ashworth was outstanding, courteous and professional in helping me make a decision . I was fortunate to have him even take the time to lift the vehicle and send me a video for underneath the car. I didn't buy the car for other reasons, but certainly I'll buy from this dealer if they have my choice . Honest and trustworthy. They do present and meet Lexus' high standards. Less

Excellent Staff

I recently leased an RC 350 F Sport at Lexus of Madison. This transaction was assisted by Client Advisor, John Ashworth. While I was researching information about a Lexus coupe prior to my actual visit to the dealership, John was very helpful when I called. During my visit and the demo ride in this amazing vehicle, John was very patient with my questions as he explained all of the "bells and whistles." He reviewed the various options that are available in this model, explaining the differences between them as well as financing options. I had not known what to expect as to this visit as I have dealt exclusively with people that I have known for years at the Toyota dealership in La Crosse. I was very impressed with the demeanor of the staff from the moment I was welcomed by the receptionist to John's very capable assistance to the very knowledgeable financial advisor, Josh, who made the arrangements for my lease. My experience at Lexus of Madison was very pleasant and rewarding, and I will recommend it to my friends. Barb S

John Ashworth Was a Huge Help!!!

I had been car searching for quite awhile with no success. After a long search, I happened to stumble upon a 2014 Lexus IS250 at Lexus of Madison and it seemed almost too good to be true. I was a little hesitant about driving the hour and a half to go see this car. However, after I made the call to Lexus of Madison and talked with John Ashworth to make sure the car was still available I started to feel a lot better. He actually took the time to search the lot and even take the time to send me a video of the car. It was very reassuring to be able to see actual live footage of the car before making the trip up there. Then after setting up and appointment and making the trip up there I can honestly say I had no regret with my decision at all. Not only was the dealership very clean but also it was full of little accommodations that made the overall car buying experience very relaxing. Who doesn't want a coffee, soda, or little snack to munch on while making a big decision? John Ashworth was my salesman and not only did he answer all of my questions but he also was patient. I truly felt like he cared about my overall car buying experience and wanted me to get a great deal. Also, all of the other staff members were super friendly and I never felt pressured the whole time I was there. I would definitely recommend Lexus of Madison and requesting John Ashworth to be your salesman. Also, if you live semi far away I can assure you it's worth the trip! I love my new car! :)

Great experience!

Most people have a "dream car". Mine was a Lexus RX350. When one would pass us on the highway, I'd tell my husband that when we won the lottery I was going to own a RX350. To my surprise, my husband was looking for one online. He saw two that he thought I would like. A salesperson named John Ashworth from Lexus of Madison gave my husband a call. We made an appointment later in the week to go see the cars. When we entered the dealership, we were offered something to drink while they paged John. When he came, we sat down with him and he took an interest in our lives and made us feel comfortable. We then went for a test drive in both of the RX350's. We chose the first one we drove. We picked it up a few days later. John made sure we knew his number one rule - If we had any questions or concerns we were to call him and he would take care of us! John was very personable and is a person you can trust to help you out when buying a new vehicle. Everyone at the dealership was friendly and made you feel important. I love my "dream car". Thanks John Ashworth for helping make my dream come true!

Very personable & friendly, treated us like family

I came in to look at trading in my car for a used Rx 350. I was very specific to what I was looking for and John told me he would call me as soon as something came in that fit my needs. A couple of days later the exact car showed up on the lot, and John immediately contacted me. With the help of both John and Kevin, I was given direction and advice on the best way to get this car. I felt like each person at the dealership was extremely helpful and willing to take care of us (no matter who's "deal" it was). In the end, John helped close the deal with all the information we needed before making our final decision. I am very happy as I now have the exact car I have been trying to find for several months (at several other dealerships). Lexus of Middleton will be my place for car shopping from here on forward. I couldn't be more satisfied.

Miracles do happen

My experience with Lexus of Madison was one of the most awesome inspiring experiences of my life. It all started when my car went on the brinks. At that point I thought my whole world would be turned upside down, so I started stressing about how I would get back and forth to work, running errands, just things we do to keep our lives going forward. After having my vehicle towed to Lexus of Madison, I wasn't sure what would happen next. So the next day I called Lexus of Madison and spoke with one of the receptionist there and explained my delima. I scheduled an appointment for that weekend. Upon my arrival, the first miracle started to happen. I was greeted by one of the concierge name Dan of the service department who has always treated me nice. Not only did they put me in a loaner car while determining what the issue was with my car. They allowed me to regain some of my sanity by having the loaner at my disposal until they figured out the problem with my car. After being greeted by Dan, I decided to hang around a little longer, so I started looking at the cars on lot. There was one particular car I was really interested in. I was then greeted by Matthew another great guy. I told Matt that I really liked this one car. After speaking with him he gave me his card to get in touch with him. A few days later I got the news on my vehicle which was a huge blow. I knew at that point I had a big decision to make. After speaking with Dan, I decided it would not be in my best instrest to invest any more money into my old car. I then ask Dan if he would connect me to the sales department where I then spoke with one of the receptionist . I asked if Matthew was available, she informed me that it was his day off but she could connect me with John Ashworth one of Matt colleagues. After been transferred to John Ashworth the second miracle started to happen. My experience with John was so enlighten and professional that he made the whole process very easy to understand which ultimately lead to me making a good business decision for me and my family. He truly was my guardian angel. The third miracle is when I got the call from John who said you are now the owner of a new 2016 Lexus SUV. The final miracle was getting to meet the whole team face to face at Lexus of Madison. There I met John, Matt, and another colleague of John in the main office, Josh and Sam. The final process was very smooth in its transition. I was fully informed about my new SUV. This meet was such an amazing experience. That I would like to once again say Thanks to everyone at Lexus of Madison.

John Ashworth's newsletter won us over

An unscheduled visit to Lexus of Madison introduced us to John Ashworth. He took the time to show us the car we were interested in. We didn't have a lot of time to talk that day so we departed with his newsletter in hand. After talking about the vehicle we liked and reading his newsletter - we were back the next day to make our purchase. Everyone at Lexus of Madison was friendly and helpful and accommodating - our kids were able to watch the Elite 8 tournament and have a snack while we discussed our purchase. This is our second purchase at this dealer and we can't say enough positive things about our experiences.

Personal attention and staff who really listen!!

Our salesperson, Cinthia Santiago, was fabulous! She was knowledgeable, efficient, and really cared about our buying experience. We would definitely recommend her, and Lexus of Madison, to anyone in need of a new (or used) vehicle!

Great Customer Service - John Ashworth Salesman

We had a GREAT experience at Lexus of Madison dealership. Everyone was fantastic to deal with from our salesman John Ashworth, the sales manager Roger Ingalls and the business manager Josh Anderson. We found the car online we wanted and John made it worth our time to travel 2 hours to come take a look at the car. John did a great job of communicating with me on every question I had. They did a great job of giving us a competitive trade in value for our car. They have a clean dealership with great hospitality. We will be back to the Lexus of Madison to buy another car in the future...it's worth the drive. Thanks again John!

Retired VP of Sales

Re: Review for John Ashworth We stopped into the dealership without notice and while John's schedule was very busy he accommodated our visit and made us feel welcome. We received prompt, courteous service and closed a deal on a new vehicle the same day. We received a fair value on our trade-in, and an aggressive discount on our new vehicle. Many thanks to John for making this purchase such a good experience

salesperson

It was almost a year ago that I brought my 2010 ES 350 into Lexus of Madison for an oil change. My car had almost 166,000 miles on it. Let me add that I am a widow and travel to and from Chicago and Milwaukee frequently. Driving a safe, reliable car is of utmost importance to me. While waiting for my oil change, I took a walk to showroom. The 2015 Crafted Line ES 350 caught my eye. I kept going back to it, got inside and noted the price. I was introduced to John Ashworth and he answered more of my questions and asked about my life. At no time did I fee John was prying or calculating my responses in order to make a sale. He was thorough and as in love with the car as I was. As I showed more interest, John followed my lead and led me through a trade in that was doable. He was professional, friendly with a no pressure attitude. The entire purchase/trade-in happened over a weekend and I felt informed and comfortable with the whole process. At NO time did I ever feel taken for granted. John applied all the applicable discounts and even applied one I received in the mail from Lexus on the day I picked up the car. He is now my GO TO sales man who had my best interests at heart. Thank you, John.

John Ashworth: Above and Beyond Sevice

We were looking for a used RX 350. Although we live in the Milwaukee area, we drove over to Madison because John did a great job giving us options and working with us throughout the day. He developed a custom video on a couple cars and pointing out features that were important to us. He was straight forward, professional and punctual. We appreciated his outstanding customer service.

My apologies to John Ashworth

Five stars to John Ashworth - not Ashcroft - my mistake. Shows you how nice he is and how he is not pushy. He cared more for me feeling good about buying the car I love than if I got his name right!

Best car buying experience ever!

John Ashcroft made my car buying experience smooth and enjoyable. Since I am not located in Madison, he did everything he could to help me understand what car and accessories I was buying. He sent me photos and videoes in his effort to help me. Then when my decision was made Sam Lancaster also sent videoes and called to ensure I was informed on the operation and features of my new car. Lexus of Madison has the right people on their team! Five stars in all categories!

Lexus 570

Bought my Lexus 570 from lexus of Madison. It was a good experience, Gave up my 2013 lexus 570 and got the new model, everyone was very helpful. John Ashworth, the sales person was very nice and helpful. I live in Eau Claire and St Paul/minn is closer to us ,however, because of previous good experience with lexus of Madison I decided to go back to them and got a very good service from them. Nathan Jalil MD.

Lexus of Madison

I worked with John Ashworth and he made the entire process run smoothly and quickly. I needed a decent sedan and I'd always wanted to try Lexus, I eventually got 2015 GS 350 and couldn't be happier with my choice. If you are looking for a nice luxurious sedan from Lexus, I am confident Lexus of Madison is the way to go.

Chris Aakre is just a great guy!

Chris Aakre is a fantastic salesperson and might be the best in all of Southcentral Wisconsin. Over our several month exhaustive search, my wife and I test drove a ton of cars from dealers literally all over the greater Madison area, sometimes driving up to an hour away to test drive a car. We even test drove cars in Illinois on our way back from a family vacation. At first, we didnt even know what we wanted. Once we did narrow it down a bit, we couldnt ever find it in our quite restricted price range. And its not like we didnt run into nice or helpful salespeople at other dealerships. But Chris was such a nice guy and seemed so generally interested in making sure our family got the right vehicle for us. He spent so much time answering our incessant emails and researching potential leads for us. He was funny, friendly, enthusiastic, extremely responsive and incredibly likable. Unfortunately, I have to admit that my wife and I didnt even end up buying a car from Chris. Despite his considerable effort, Chris was never able to get the used car we wanted in stock. In the end, we were just too particular and so we ended up buying our car from somewhere else way outside of Madison. But this is exactly why I think you should take this recommendation so seriously. Chris made us feel that he wanted us in the right car, even if he wasnt the one to sell it to us. To be perfectly honest, months later, we kind of miss talking to Chris. He will definitely be the first person we turn to when we are in the market for another car.

Christopher Aakre- He's Definitely Awesome-Sauce!

I was in the process of purchasing a car (via out-of-state) and Christopher Aakre assisted me through the cumbersome process. He also went above and beyond by answering questions thoroughly (I had a lot of them) and, although I ended up not making the purchase, what makes him such a man of great character and integrity is this: He gave me alternatives and assisted me with finding the vehicle of my choice. Lexus of Madison wasn't able to service me; however, he ensured that I would have a good taste / idea about the Lexus family. In addition, Chris reached out to me after I made my purchase elsewhere to ensure that I was well-satisfied! This really does speak volumes about his commitment to great service, customer satisfaction, and outstanding leadership!! Be sure to ask for CHRISTOPHER Aakre!!! -Michael M.

NICE!!! GREAT JOB Chris Aakre!!!!

Just bought a ES350 floor model 2015. Chris Aakre helped me out very nicely throughout the process. First by talking to me about the different models and trying to find out my concerns and desires, and then going and doing the drive test on several different vehicles and models. All the while he kept pointing out the different features and options of each model and demonstrating every nicety that were on each model. Pinpointing the difference between models. When it came to getting prices, Chris was very helpful. Chris will give a straight deck while dealing, without being too pushy, always courteous, and trying to get the best deal for all parties involved. Eventually I took the info home and did my homework, and evaluate the models from Lexus and other brands. Then I made a decision and tried to get a lower price. Thanx to Chris and their staff we are able to come to a middle of the road agreement without hassle and much haggling. Very good! Now I got a very nice car and being a previous IS250 owner, I know that I got not only a great car but the service behind from Lexus and all the staff at Lexus of Madison, WI. Chris should be commended for his work, dedication, patience. I would like to deal with him any time again. Lexus of Madison should keep him for a long time. He is what Lexus has become. A great company.

Christopher Aakre is the best Sales Assoc.

This is just a little shout out to let potential customers of Lexus of Madison should ask for Christopher Aakre when purchasing a car. We have purchased well over 20 vehicles in our past, and Christopher is head and shoulders above the rest.

Easy process!

I worked with John Ashworth and he made the entire process run smoothly and quickly. I needed an SUV and needed it in a hurry due to health issues. I'd always wanted a Lexus, so drove into Lexus of Madison and talked with Todd and then with John. There happened to be what I was looking for on the lot, and John allowed me to test drive a 450-H. An SUV was a big change for me so I returned several times and John allowed me to test drive it w/out any delays. I fell in love with the car and John was helpful getting everything together most expeditiously, including a price I could live with. It helped too that John's other area of expertise is physical training. We talked about my particular issues and how this car would be easier on my back. Todd, another back sufferer, even showed me a new, less painful way of getting in and out of the car. It's made a big difference for me. The entire crew at Lexus of Madison make the car buying experience run smoothly and w/out the usual stress. I never felt pressured. I look forward to continuing the relationship w Lexus of Madison as I have my new vehicle serviced.

Great experience with Lexus Staff

We had a pretty good experience with Lexus executives. They weren't too pushy and willing to help/answer questions as needed. I would definitely recommend this dealership to anyone who is interested in buying cars.

LEXUS OF MADISON, GOES ABOVE AND BEYOND!

I took my 2004 Lexus RX 330 in for service back in 10/2015, and of course as I was looking at the newer models I was ready to upgrade, I met salesman Chris Aakre, he had A+ customer service, not only was he professional he was just really regular and not just trying to get a car sold, he wanted to make sure I got exactly what I was looking for, I told him what price range I would be in, they did not have anything at that time but Chris did promise me he would keep his eye out for an RX in my price range, I thought that was his way of getting rid of me, but to my surprise he kept his word, Chris called me about a week ago and told me had a vehicle there that he thought I might be interested in so I went in to look at it (in the mist of a family tragedy) so I thought why not go over and take a look, I needed something to make me feel better anyway (and it did), I immediately fell in love with the RX350, it had everything on it that I was looking for. Chris had his finance team work with me, and I am now driving my new car, it's not a 2016 but it's new to me, I LOVE IT! it's beautiful. Shout out to Chris and his team for making it happen for me, Thank you all so much.

Chris Aakre wonderful sales representative

In 2010 my husband, who is now deceased due to a lung disease, purchased a Lexus RX350 from this Lexus dealership. Unfortunately he only drove the vehicle twice before he passed. I drove the Lexus many times and enjoyed the way it handled, etc. When I decided to purchase another Lexus, I returned to this dealership because their staff are very friendly and welcome you as family. When I met Chris Aakre, I immediately felt at ease because he was extremely helpful. I was certain about the vehicle I was interested in, and Chris spent time explaining things about the new RX350 vehicle. After checking my trade-in vehicle, Chris came back with a very good offer. At this time, Lexus does not offer a gold package which I wanted; however, Chris was exceptional in looking into the possibility of my purchasing a gold package. Chris even checked the internet to see if there was a front gold emblem for the new vehicle that I could purchase. The new Lexus had a different setup for the rubber mats I had in my 2010 Lexus, and Chris helped me purchase the rubber floor mats I wanted. Chris is a pleasure to work with as he is very knowledgeable, professional, and a fun loving person who will go above and beyond his duties to make buying a new vehicle a great experience. I would definitely go back to this Lexus dealership and ask for Chris as my sales representative, I also would recommend Chris Aakre and this dealership to my family and friends.

Lexus of Madison

Christopher Aakre did an awesome job and was very responsive and aggressive in giving us a price within a day. This review is unlike others because I did not buy from Lexus of Madison. I bought from a dealer closer to home. If Lexus of Madison was closer to home I would have definitely bought from them. I would recommend them. Thanks Chris. This is our 5th Lexus and we are very happy with them.

Love our new Lexus!

We recently bought the new RX450 hybrid from Lexus of Madison, and this is the second Lexus we have bought from this dealership. Our experience, once again, was terrific. Chris Aakre, our salesman, was professional and friendly. We spoke to him while we were in FL to see when the new RX would be in. He diligently reasearched and followed up with us, even sending pictures and videos of the cars they had on the lot. When we arrived at the dealership, Chris helped make the sale go very smoothly, along with Josh, the finance person and Jeff, who made sure that our Lexus Enform account was set up properly, and also helped us become familiar with all the new features. All in all, it was a great experience, and we love our new RX!

Best Dealership and Sales Staff Experience

We have purchased many cars in the past and have always dreaded the process UNTIL we went to Lexus of Madison. Staff is so welcoming, not pushy and lets you walk around and look without feeling the pressure of buying. In fact, we visited several times until we found the exact car we wanted. The only reason we found the perfect car for us was because of Chris Aakre. We told him the type of car we wanted and what our price range was. He kept in contact with us over several weeks just letting us know about different used cars that had become available. He let us test drive them and judge for ourselves the comfort and feel of each. He has the patience of a saint. But he never gave up and at the same time he was not annoying. Several days could go by before we returned his call and he never kept bugging us for a response. How cool is that? A dream come true when looking for a used car. Chris found us an AWD IS 250. And he went beyond customer satisfaction when we went to pick the car up. He wasn't pleased with the final detail work done on the car so he had us bring it back another day to have it buffed and treatment applied to it. I can't say enough how pleased we were with Chris. It's like he almost became family because he was so fun to be with and easy to work with. We will definitely come back to Chis and Lexus on all future car purchases.

excellent service

I recently leased a 2016 lexus gx 460. Chris Aakre and John ashworth were amazing to work with. Chris's close attention to detail and prompt answers to all my questions made the process smooth as well as enjoyable! I will be returning this week to have some finishing touches done to the vehicle and was given a tour of the dealership. It was very clean, warm and inviting. I feel comfortable going and sitting for a few hours while my vehicle is being serviced. I will reccomend all my family and friends to visit this lexus dealer ans work with chris!

Unique, honest, & compassionat dealership

Chris and the team at Lexus of Madison afforded me the priviledge of buying my wife and myself our first family car. Our car-buying experience was non-traditional in that we did essentially the whole deal over the phone and through e-mail. My wife and I are extremely satisfied with the 2012 GX 460 that we purchased. The first and one of the most important things that I can tell you is that this dealership and their web department provide you with honest pictures/descriptions/and overall presentation of the car in which you are interested. The car that we purchased was unseen until we drove the 7+ hours to purchase our car in Madison. The car was in excellent condition and was exactly what Chris had described to us. Chris is a unique individual in that I do not see him as a "car salesman,", but instead he was an advocate for me and my family during the process. The most important thing that he discussed with me was that this process of purchasing a car is truly a "small life journey" that ultimately impacts my family for years to come. It was my perception that it was crucial for him to get me in the right car. We are thankful for the experience. Lastly, we did trade in a 2003 Honda Accord. I gave Chris the good and bad of the car. Lexus of Madison gave me a quote and gave me exactly what they quoted upon seeing the car. The bottom line is that this is a special, family oriented dealership. My wife and I are so please, and I will be calling Chris when it is time for my family to purchase another vehicle. I hope that this helps any of those out there that are concerned about buying sight-unseen. This dealership will treat you well.

Going the extra mile above and beyond

Let me start off by saying my salesman Chris Aakre was the best!!!!!It all started with me shopping online looking for a GS 430 I found it at Madison I put my information in and the very next day Chris was on the case. Chris was very friendly professional and knowledgeable of the vehicle this made me very comfortable. Chris stayed in constant contact with me as I was a thousand miles away he sent me text messages endless pictures and videos of the GS. We spoke at least three times a week for a month keeping me informed of what was going on. Once everything was finalized the detail team clean the heck out of this car it was beautiful. Now this is where Chris went above and beyond I had a Saturday flight which I got bumped off of because I was on standby ( flying the cheap way )I was so upset..well Chris said don't worry about it whenever you get a flight you let me know I got a flight the very next day the flight was delayed. Chris picked me up from the airport drove me to the dealership (which was closed mind you) 9 o'clock pm on his day off If that's not dedication and customer service I don't know what it is. I love my GS and I will recommend this dealership to everyone Plus I made a new friend thanks Chris

Lexus of Madison Rocks!

Recently had a terrific buying experience at Lexus of Madison. The salesman (Chris) was friendly, and made us feel comfortable with the process. Not once did we feel overly pressured. Chris was knowledgeable of his products, and acted with honesty and integrity. We're very satisfied with the overall buying experience, and most importantly, love our Lexus GX.

Great service experience

I've already left one positive review for Lexus of Madison but needed to leave another after the wonderful service I received from Cody Gilbertson after they handled a CPO Warranty issue I had with my RX 350. I'd highly recommend dealing with this dealership - they were great!

Ex-BMW owner finds happiness with a Lexus!

After owning a BMW X5 for many years, I decided to look at the Lexus 350 - primarily because it is the top rated vehicle in its class as rated by Consumer Reports (June 2015.) The hardest part of making that transition was because I was accustomed to outstanding BMW customer service, even though the vehicle itself had its share of problems. Now, after having my certified, pre-owned Lexus 350 for several months, I'm convinced I made the right decision. And I know that if I have any questions, comments or concerns I can reach out to my sales person, Chris Aakre who will assist me and give me all the information I need.

Lexus of Madison sales staff

I dealt with Christopher, Kristine and Pat in the process of purchasing and learn to use a new car. The experience was excellent. I am very pleased that I purchased a Lexus from Lexus of Madison and will recommend it to others. The Car, a 350RX, is a wonderful car with many nice features, more than I can use and learn but still a wonderful automobile. From the first day I walked into the dealership The friendly and knowledgeable sales staff worked hard to attempt to show me a car I could feel comfortable in. I was replacing my Lincoln Towncar, with a Lexus and am pleased that I did so. The financing position was outstanding and I opted to utilize that instead of paying cash for the vehicle. I purchased the vehicle the last day of August and it is now November 17 and I already have over 7,000 miles on it. The car is more comfortable than the Lincoln was and drives like a dream and is fun to drive.

Out of Town Sale and still was the best experience

My husband and I had been looking for a CTS Wagon for about a year when we found on at this dealership. Chris Aakre was our Sales Executive and provided phenomenal assistance. He sent a video of the car, 84 pictures, and kept consistent communication with me. Because this was an out-of-state sale I believe the buying process takes longer. I will say that the finance portion of this purchase needs a whole lot of work. Although I am not completely sure who actually handles the financing, I believe the person was out of the office at the time. The back up was Jeanie, I had to initiate all communication with her. I already had financing but was told I needed to leave a deposit which I did not understand. I'm ready to pay for the car right now, why do I need to pay a deposit for paperwork? There is no paperwork. I am not financing the car through you. I give you a check, you call the bank, badda boom. Needless to say 4 days go by of phone tag to pay this "deposit" and I finally get her and she says "oh, you don't need to pay the deposit if you have financing". On 10/19 my paperwork went to finance; on 11/9 financing finished and I officially owned the car. Other than the Finance portion this experience of buying a car on-line was scary but made amazing because of Chris. Top shelf service, emails and phone calls routinely, and pictures of your car randomly just so you get to see it that day. He answered his phone addressing me by name and even took time on his days off to answer any questions I had. I really cannot say enough he was simply "Old School Customer Service" back when customer service meant something luxury.

Best car salesman we've ever encountered!

The salesman we worked with, Chris A., was one of the most credible, down-to-earth sales' person we have ever worked with before. My husband has an aversion to most car salesmen, but he absolutely liked and trusted Chris. He was honest about a car we liked and seemed to hide nothing. In fact, he did not act like a salesman at all. SO refreshing. He steered us to a car that couldn't be better for me. I love it so much. Any time I have a question, he makes sure he's available. His response time is lightening quick. I can't imagine ever working with anyone else from now on when we need a vehicle. The only reason I didn't give this review 5 stars is because we only have one key for the car and it's our responsibility to get another one, which has been very difficult. It believe it should be the dealership's responsibility to get us a second set.

Above and beyond

By far the best experience I've had buying a car, Chris my salesman was very professional and knowledgeable, he went beyond the normal transaction to assist me with a post purchase accident. The whole team at Lexus of Madison was professional and pleasant to work with. I highly recommend Lexus of Madison and Chris Aakre.

Not a good used car buying experience

Bought a used 2011 Lexus ES350. The overall quality of the vehicle and buying experience was not what I would expect from a Lexus dealership. Pros: Very friendly and helpful sales staffCons: Car was missing floor mats and owner's manual. - There were 3 different brands of tires car. - Waited 45 minutes for the car to be detailed and after that wait it was still not clean. - There was a mystery fee of $99, which we later learned was for filling tires with nitrogen. At the very least, the reason for the charge should have been clearly identified, and we should have been given the chance to refuse nitrogen and fill the mismatched tires with good old AIR.

Problems With Battery But Pretty Good Service

Bought a Lexus RX 350 off the show room floor. Battery was dead which is totally normal for a showroom floor model because of customers turning it on to check out the accessories a lot. Someone from the Sales department came to give it a jump and incorrectly placed the cables. Sparks started flying and he blew a fuse. Took them an additional 24 hours to repair the vehicle. Had to come to the dealership 4 times in all to finally drive the car off the lot. They replaced all four uses. They provided documentation of the mistake and promised me the vehicle is all good. I think this was just a fluke and hopefully that employee won't make the same mistake again!

OK experience

Typical used care purchase experience. The salesman returns to the manager to haggle the deal several times. I asked why not let me talk to the manager directly, was told he was "working too many deals" but then the manager showed up. I've purchased many cars in my lifetime so have heard it all, how swamped they are with deals, how this car was the only one like it in the area. (Already knew that)

I would definitely recommend my friends & family h

I have been to other dealers that have been pushy & ones that make you feel like you don't know anything. This was not case with Lexus of Madison . I was looking at one of their used Lexus' but hadn't made up my mind I had another one as well I was looking at, at another dealer. I decided to go with Lexus of Madison because of the helpful friendly sales Jeff , Kristen & Lance were down to earth people who made it a pleasure to buy my car. Jeff also spent an hour of his time after closing just to help me set up the GPS & Bluetooth feature. Thank you I am enjoying my new car ! :)

highly recommend

I purchased a used 2008 Lexus rx350 I was looking at a few but decided to go with Lexus of Madison because of the friendly, helpful, non pushy sales staff, Jeff, Kristen & Lance were a pleasure to do business with and I am now enjoying driving my new car. Jeff even spent an hour after office hours teaching & helping me set up the GPS & Bluetooth feature in my new car. Thank you ! :)

Great Experience

After purchasing 6 RX350's at other dealerships, we finally found Lexus of Madison and had a wonderful experience--especially from Jeff Seefeldt and Lance Anderson.

Great Purchase! Used 2011 Acura TL

Had an outstanding experience in purchasing a used 2011 Acura TL from Lexus of Madison. Sales Associate (Jeff Seefeldt) was great to deal with. Everyone at the dealership was professional, courteous and accommodating. The vehicle was A+, got a great price and the closing was extremely smooth thanx to Kristin Ewert. Things couldn't have gone better and I couldn't be more pleased. Make sure that Lexus of Madison is on your list for the next new or used car you might be seeking. They'll take very good care of you!

Highly Recommended!

My husband and I just purchased a 2014 Lexus IS250 and couldn't have asked for a better experience! From sales to finance, it was an amazing experience overall. Finance Manager, Kristen Ewert and GM, Todd Cadle made our process go very smoothly and answered our questions promptly. Once we completed the finance portion, Sam Lancaster took the time to walk us through the entire vehicle as well as set up everything we needed within the vehicle before leaving the dealership. We would highly recommend this dealership to our family and friends!

Impressive. Lexus of Madison exceeded my expectations on...

Impressive. Lexus of Madison exceeded my expectations on price and customer service. I live in the Minneapolis area and based on outstanding online reviews for Madison dealership, I decided to call them for a quote to check it against a large local Lexus dealer. WOW, I was pleasantly surprised that the total value proposal made by Lexus of Madison made it well worth my time to buy from them. The Madison team worked well together, making sure the buying process was smooth from the specialist conducting one on one training on the car, through the paper work required to purchase. The professionalism and service of the Lexus of Madison Team, made me feel they really do appreciate my business.

watch out if you are purchasing online

When deciding to purchase out of town due to the car I was interested in having no used models in my state, I made the decision to purchase from name-brand / reputable dealers only. I purchased a used vehicle which I found through cars.com at Lexus of Madison. The add was listed as a non-smoker, I confirmed it in an email (still have), and followed up via phone. When I arrived in Madison after a 4hr drive (one-way rental) I discovered the vehicle had indeed been smoked in. Having no way back and being assured that it hadn't been smoked in but if it did cleaning would take care of it, I made the mistake of purchasing the vehicle. The smell haunted me every time I entered the car and every person who sat in it with me attested to the presence of the smell. After two professional cleanings and the smell returning each time they did finally agree to buy the car back. I will give them credit for buying the vehicle back, many dealerships would not have done that. For this they deserved credit indeed. However, the fact remains they took advantage of someone buying online and traveling to get the car, and proceeded to deny at every turn the car had ever been smoked in, when to all outsiders it was laughably obvious. Silly me for being talked into it in the first place.

Price too high ,sale agent not accomodating

The cars are we'll maintain for view, salesman not very pleasant, and not such a good reception to us buyer,the facility being new ,I think ,is very nice and pleasant. Bought one in Chicago the next day, did not even bother to call this place even if I wanted to buy in Wi. Same car same model less expensive ,and reasonably price .........

This was my second purchase with Lexus of Madison and as...

This was my second purchase with Lexus of Madison and as with the first, the process was professional and smooth. For the purchase of my most recent vehicle I dealt with Matt Kropp. He was responsive to my questions, reasonable in our price discussions and respectful of my time. Regarding my previous purchase, I found the customer service provided in their service department to be outstanding. In fact, the level of service in every department I have dealt with at Lexus of Madison has been excellent.

I went to Lexus just looking for a used car to get me...

I went to Lexus just looking for a used car to get me around, I found a reasonably priced ford explorer and emailed Mr. Kropp about it. Shortly after I went for a test drive and decided to buy it. The loan process went very smoothly as well as their staff helping me with all the paper work I needed to fill out. The prices and interest are reasonable and everyone there was very friendly and ready to make me feel comfortable and at ease! It's nice to know you can trust somebody who works at a dealership. Mr. Kropp himself was also very helpful with my questions and worries about the car and process, and made sure to keep in contact about the car after it was sold (even with no warranty because it was so old). I'd recommend it to my friends and family!

Fantastic experience purchasing a new Lexus. Very down to...

Fantastic experience purchasing a new Lexus. Very down to earth professional staff, unbeatable prices, courteous service. Unlike another dealership in Wisconsin, this one really wants to earn your business and will do whatever it takes to do it. Highest recommendations!

I purchased 2014 RX 450h I

Best place to be Excellent service pay more for your trade..,

Purchased a car 8/13/13 - paid in full with no lien but...

Purchased a car 8/13/13 - paid in full with no lien but we have received no certificate of title furnished as of 10/2/13. We were told that since we live in IL they "couldn't give us the title - it is something new" that we had to pay them the IL title and license fees and they mail it all to department of motor vehicles and transfer the plates. Calls 9/18/13 & 9/25/13 we were told they checked with Kane Co IL motor vehicle and licensing in process. Also on 9/25/13 found out that the "new" procedure of not giving clear title is only their dealership and not a law as implied when we purchased. Also that the other large fee that we were told by the salesman was legally required to see if we were xxxxxxxxxx that was really mainly just to pay for them to do THEIR paperwork - only legal part is they have to look at a list on line to see if our names were on it - cannot recall exact amount but I think it was about $199 or so. On 10/2/13 was told process hasn't even started - they got the car from another dealer and today the story is that they have never received the title even though they paid other dealer for the car on 8/13/13--is quite worrisome that a title is in dealership heaven and paperwork that were we told was at Kane Co IL motor vehicle for 2 weeks suddenly has not even been sent to dealership yet. Would recommend no vehicle be purchased at Lexus of Madison unless you receive the title IN HAND when you give them your money. Hoping to get a resolution soon--but even so very scared to purchase a car then again.

An excellent experience

At the end of May we purchased our 2013 RX350. We worked with Tina McKandes, who was professional, trustworthy, and dynamic. The delivery and follow up to our purchase were excellent. We love our vehicle and are happy we chose Lexus of Madison as our dealership.

There is such a thing as a trusted dealership

After finding the car I was looking for, a GS350, I called and was put through to Matt Kopp. He was very informative, not pushy and answered all my questions. I live in Minneapolis and would be driving my car, (an older GS300) to Madison to exchange for this one. Matt and his Manager Lance were as polite and helpful as they could be. Afer spending some years in the car business I really appreciated the style of these two. I really felt like a valued customer. I would certainly buy another vehicle from Lexus of Madison, and would recommend them to anyone.

Great Service, Great Experience

Most people will see a Lexus dealership and think that they will be treated different if they are not there to buy a Lexus or spend a lot of money on a vehicle. This is not the case with Lexus of Madison. They were all about customer service! From the moment we spoke with Matt we were very impressed. He was kind and courteous and answered all of our questions. They took excellent care of us while we waited for our car to be ready, and made sure to answer any questions we may have. On top of that they made sure that we left with a full tank of gas. They called to make sure that the car is still doing ok for us and see if we had any questions after having it for a couple days. They have went above and beyond what I have experienced in the past at other dealerships. I know I will go back to them in the future for other cars......especially since we have three other drivers coming up in the family! Thank you Lexus of Madison for remembering what GREAT customer service is! And thank you Matt for being a wonderful salesman.

Great experance

All went smooth with the purchase and delivery. And good follow-up after the sale.

A great team at this dealership

Had been looking for a very specific CPO LS 460. Found exactly what I was looking for at a great price. Everyone at this dealership was very helpful and knowledgeable. Worked with Tina, Jack and Sam. They made the purchase experience very smooth.

Best car buying experience ever

Fantastic. Very professional and did everything and more they said they would.

We could not be happier with our recent purchase from...

We could not be happier with our recent purchase from Lexus of Madison! My husband and I have looked for a low mileage, excellent condition 2010 Lexus Rx350 for a couple of months now. We found several vehicles that looked good on their website, so we made the 2 hour drive to the dealership. Based on reviews we've seen here, we asked for Tim Feldt. Wow, what a nice guy! He showed us numerous vehicles and we test drove the one we liked most. In the meantime, he coordinated getting our Acura (trade-in) appraised. In the end, we purchased the Lexus for what we wanted to pay for it, and they gave us what we had hoped for for ours. Typically we find the car buying experience both exciting and stressful (because we often feel we're not getting as good of a deal and we should/could get). This was a refreshing change!! We will definitely be doing more business with Lexus of Madison. We're VERY HAPPY with the vehicle and the buying experience was a very pleasant one.

buying a car

Buyingt a car has never been a enjoyable experience for me. Lexus of madison and particularly Tina changed the experience. It was more of a building process.Before I knew it we'd foiund the car and we didn't have to go through the routine of talking to several levels of sales-management to seal the deal.After we'd bought the car we never had second thoughts.

Lexus of Madison

Having shopped around for a Lexus RX350, I found that Lexus of Madison offered the best price and the best trade in allowance. The facilities at Lexus of Madison are state of the art. Best of all, their staff is highly trained, personally engaged and customer orientated. Our first contact was Matt Krupp who is "customer friendly," and highly knowledgeable. Matt has been extremely accommodating and gives total attention to service after the sale. His follow up is extremely valuable. We were trained by Sam "The Dutchman." He walked us through the many details of this fabulous vehicle. Lexus of Madison is a dealership to be trusted an valued.

Outstanding experience!

We found a used Toyota Highlander online at this dealership. Matt Kropp responded right away and quickly answered our questions and made the process smooth. When we arrived, the premises were beautiful and service was top notch. There were a few nicks on the car we were looking at, and he arranged a rapid repair. Very pleased with our experience!

Service was excellent from everyone involved including...

Service was excellent from everyone involved including Tina, Matt, and the Technical rep that helped me with all of the features on my ES350 Lexus. They are customer focused and are exceptional at making a deal. i would highly recommend them!

Excellent people, excellent service ect.

I inquired about a 2003 GMC Envoy and had a response within the hour. Next day took it out on a test drive and drove away in it a few days later. This was my first time financing a vehicle and the people at Lexus of Madison took care of me well! I will continue to work with the people here in the future!

I purchased an ES350

The service was awful. I paid for my car to have a sealant put on it and they scratched my car so badly that it had to be sent to a body shop. When I finally picked it today, 1 week later it was dirty and there are buff marks all over the car. Once they get your money you mean nothing to them.

Hopefully it will work out the next time

Made the trip to Madison and although this trip did not result in buying the car we were looking for, the staff turned out to be very friendly and helpful and continued to help us locate the Certified used vehicle we were looking for (RX450h) - very nice facilities as well.

I fully expected going to Lexus of Madison test driving a...

I fully expected going to Lexus of Madison test driving a vehicle and then moving onto another dealer to test drive another vehicle. However Matt was great, i felt like i would be passing up an opportunity in leaving the vehicle i was looking at. The whole process took roughly 3 hours, but the courtesy and helpfulness shown myself by not only Matt but the rest of the individuals i met make me want to come back and when i am ready for my next vehicle! Thank you Matt!

What a fantastic experience with Lexus of Madison! After...

What a fantastic experience with Lexus of Madison! After doing an extensive search in MN for the "perfect fit" as far as a 2010 Lexus RX 350, I expanded my search to include Wisconsin, to discover that Lexus of Madison had the exact car I was looking for, and at a price MUCH lower than any of the MN dealerships. It was too good to pass up! I spoke with Ryan on the phone who was extremely helpful and easy to work work, and who walked through the whole buying process. All of this was done remotely, so there certainly was a level of trust necessary, but Ryan made it really easy to trust Lexus of Madison. The experience got even better when we arrived. Ryan took us for a test drive to ensure we were happy with the car, Matthew walked through all of the financial paperwork and answered all of our questions, and Sam was great with the delivery process, pointing out all of the many features of the new car. Ryan even gave my wife a bouquet of flowers! All in all, it was a fantastic experience - everything you'd hope out of Lexus. I'd highly recommend this dealership to anyone looking for a great buying experience and a great vehicle!

Linda was very knowledgeable about the vehicle I was...

Linda was very knowledgeable about the vehicle I was interested in and not "pushy" or try to sell me something I did not want. She went above and beyond to secure me the exact vehicle I wanted even after I changed my mind about the original car I selected. She cancelled my original agreed upon purchase and rewrote a new offer on a different vehicle. I could not be more pleased.

Tim Feldt was very helpful in getting us just what we...

Tim Feldt was very helpful in getting us just what we wanted!Friendliness appreciated.The delivery experience was excellent thanks to Sam L:explained everything we needed to know or could absorb! and kindly invited questions now or future.

The Lexus dealership in Middleton is amazing. They gave...

The Lexus dealership in Middleton is amazing. They gave me what I wanted for my trade-in and were extremely accommodating and hospitable. Two different people have called me after the purchase to see thank me for their business, see if if I have any other questions about the car and ensure my satisfaction. I have bought a lot of cars and no one does that. Awesome staff and awesome dealership.

Everyone was very helpful from the time I walked on the...

Everyone was very helpful from the time I walked on the lot to even now owning my RX350. Jerry came out on the lot after giving my friend and I a chance to look at a few of the vehicles. From there Jerry informed us on the different vehicles that were on the lot and helped me narrow down my search for which one I wanted to test drive and possibly own. Karen helped me the next day over the phone because Jerry wasn't working. She told me about my credit check, options I could have on the vehicle, etc. I called her back a few times and she was polite every time. That day I called Jerry also with a couple of questions and he called back in a timely manner with the answers to my questions. On the day of the sale, Jerry, Karen, and Linda made it an awesome experience! Linda sat patiently with me and my father teaching us all the capabilities of the vehicle and answering all of our questions. I wish I could have taken one of them home with me to help with all the buttons in my RX350. =)

I have purchased 2 cars from this dealership. Obviously...

I have purchased 2 cars from this dealership. Obviously I was interested in the vehicles. Tim Feldt has excellent people relationship skills, making the car purchasing process a pleasurable experience. I have been bringing 2 cars to the dealership for routine maintenance, prior to this purchase,and I am looking forward to bringing in the 3rd. Always a positive experience at this dealership because of the above checked employees.

Tim Feldt was very helpful in the sales process. Tim was...

Tim Feldt was very helpful in the sales process. Tim was upfront about the prices, very informed about the product, and the equipment. He did a nice job of located the car I wanted and made sure I was informed about the arrival plus delivery.Karen Hardrath was professional in the business office. The paper work was done to perfection and explained with no questions.Linda LaBerge deserves FIVE STARS for her delivery. Her knowledge of the product is excellent and was very patient explaining it to me. She is a very pleasant lady and made the delivery process more than pleasant.

Tim Feldt at Lexus of Madison is the BEST! He is...

Tim Feldt at Lexus of Madison is the BEST! He is friendly, knowledgeable, fair and always displays the greatest of professionalism. We just purchased our 5th Lexus from Tim and as usual it was a wonderful experience. They treat their customers so marvelously that you can't go anywhere else. After a purchase, the service dept. and Greg Dubas continue to give you the highest quality of care possible. They do everything to make any maintenance call the most convenient, pleasant and resonable. Anyone who deals with Tim and Greg at Lexus of Madison will be a REPEAT customer for life as we are!Extremely satisfied customers,Nate and Carolyn Trotter

I went in for an oil change and came out with a "new...

I went in for an oil change and came out with a "new to me" car. Told Brian this would probably be the last oil change on this car as I thought it was time to trade - he fixed me up with Linda while I was waiting for the oil change- we talked and then she suggested a test drive - then we talked some more and it seemed now was the time to move forward. She was very personable to work with, knew her products and very nicely led me to a decision. I hope to continue to work with her and I will send my friends to her. I also very much like the Service department. Brian is always very friendly - let's me know when it's time to do what and I trust him which is very important. I didn't even think of checking any place but Lexus of Madison.

Working with Linda was great. Her friendly approach,...

Working with Linda was great. Her friendly approach, coupled with her knowledge of the vehicle and all Lexus offers/incentives helped make our decision to purchase our new RX. The next time we consider a new vehicle we will definitely seek out Linda's assistance and will not hesitate to recommend her and Lexus of Madison to our family and friends.

I had great service with Linda at the dealership as soon...

I had great service with Linda at the dealership as soon as I walked in she was waiting for me and knew my name, she was efficient and professional the whole transaction and followed up with a call. Adam was very knowledgable about the car and was a big help.

Linda was fabulous! However, I was very disappointed...

Linda was fabulous! However, I was very disappointed about a couple of things.I had to replace both windshield wipers because they were both broken, which cost me $60. I didn't notice this right away until it rained a week later. I believe that whoever detailed the car stipped them. I would like you to know this so that this doesn't happen to another customer in the future.Also, my radio doesn't work very well at all. It is scratch and staticy a lot of the time on many of the local radio stations. When I called Linda about this I was referred to Ballweg. Ballweg did a horrible job and merely turned on the radio and said it worked. According to their report they didn't do in-depth examination of the antenna. I feel like they didn't want to do any work since the car was under warrenty. My radio is still not up to par and I feel like it might be faulty.

I am very appreciative that the team worked with me to...

I am very appreciative that the team worked with me to get me my vehicle for Mothers Day. They went over the top to make this happen.We have purchased our last five vehicles from Lancaster (three Toyotas and two Lexus). I very much wanted to continue working with Lancaster and Jeff made this happen.Thanks everyone!Steve

About the nicest experience I ever had with a car...

About the nicest experience I ever had with a car dealership. Linda made the whole process so easy and pleasant. Would be ever so glad to work with her again!

My stop at the dealership was the beginning of what we...

My stop at the dealership was the beginning of what we thought would be a two year search for a Lexus RX450h. Linda greeted me warmly and did not seem to be concerned at all about our long timeline. Linda went above and beyond by coming in on what would have been her day off to introduce us to the vehicle.

We have owned several cars...some dealerships have been...

We have owned several cars...some dealerships have been great to work with, and some have not. Lexus of Madison is truly a stand-out as being one of the best dealerships with which we have done business. Jerry was honest, upfront, timely, and professional from the very start up until the moment we drove off the lot. I didn't feel pressured, but I also didn't want "my" car driven off the lot by someone else. I LOVE my car and I would certainly go back to Lexus of Madison.

Of the eleven vehicle buying experiences I have had in...

Of the eleven vehicle buying experiences I have had in the past forty years, this was by far the most satisfying, and I would give my salesman the lion's share of the credit. He provided me with extremely detailed information about the vehicle, more than I have ever been given in any other purchase. My first contact with Jeff was over the phone; he was cordial, responsive and precise. I was provided with further answers to my questions via email; some of his responses were three paragraphs long! My visit to the dealership was a revelation: quiet, elegant surroundings where a buyer could contemplate the purchase in comfort. At no time was there "hubbub" or a background din making careful consideration difficult. I found Jeff extremely knowledgeable about the vehicle and could discuss at length the various features and why they were important. We came to an agreement on price within five minutes. He explained the various components that went into the price and why the dealership could be flexible (or not). I felt that I was getting a first-rate automobile at a reasonable, fair price. On the day that my wife and I took delivery of the car, Karen walked us through the paperwork in an efficient and friendly manner. We joked about money matters, but always with a sense of good humor. I was very impressed with Adam's ability to show us the technological features of the car in a logical and organized manner and that I could ask him questions or return for more training at any time. Small cosmetic issues were handled effectively by the Service Area quickly and without cost.

It was good experience. Everyone was friendly and...

It was good experience. Everyone was friendly and helpful. Jerry kept in touch with me throughout the process. I was looking for a gently used SUV. I was not finding many options in the Madison market. Jerry quickly informed me when one was available and I was able to get the SUV without having to go outside of Madison.

We received excellent and seamless service, right from...

We received excellent and seamless service, right from first, exploratory visit to the dealership. The purchase process was easy, as we expected, and the interaction of all your team members was responsive and professional. We're happy to be back in the Lexus fold! (We purchased the first Lexus offered, the LS 400, back in 1990!)

Excellent cars, extremely helpful and knowledgable...

Excellent cars, extremely helpful and knowledgable people. A real pleasure to buy a car there. I can't think of anything they possibly could have done better.

In my opinion, this dealership just keeps getting batter....

In my opinion, this dealership just keeps getting batter. I was a customer at the old store on the other side of town and they have managed to maintain that small dealer feeling in a much larger environment. Jerry Prine is my kind of car salesman. Helpful and friendly without playing games. Some people enjoy the car-buying process, but i think most people feel uncomfortable dealing with a stranger. Jerry cuts through that in a very professional way. Lexus builds some of the best vehicles on the planet and a good salesman can help put one in your garage without making you feel like you overpaid. Jerry was a great person to deal with.

Four months ago while our Lexus was being serviced we...

Four months ago while our Lexus was being serviced we killed time by wandering through the showroom. Linda LaBerge asked if she could be of assistance. Although we said we were not in the market, she spent a lot of time with us, answering our general questions and educating us about the various models. She was low key and we felt no pressure. Four months later, we faced major repairs to our car so we decided we needed to replace it. We had intentionally kept Linda's business card and called her for an appointment. She spent about four hours with us--again, very low-key and we felt no pressure to buy. She was straightforward and exceedingly knowledgeable. After we had agreed to purchase the vehicle, Linda made sure that it was thoroughly serviced and detailed and she arranged to have the new tires on the car replaced with others more to our liking. We would seek her our again and recommend her to anyone. She's an extraordinary sales representative.

Linda LaBerge was very easy to deal with. Very...

Linda LaBerge was very easy to deal with. Very knowledgable. Very friendly. I shopped price with dealerships in MN, Iowa, Wisconsin and Chicago. I found your price great. John Moran. Do not send me any emails!!!!! I do not want to hear from you.

From the time I called in to set an appointment to see a...

From the time I called in to set an appointment to see a sales executive, I felt treated like a good, repected friend.The sales person spent many hours with me, helping me pick my car, get quotes on trade-in, get financing information, etc. She even drove around with me to get the new (used) car checked by my mechanic and pick up my trade-in car. She continued to treat me with great respect throughout the entire process.After I bought the car, there were service items that needed to be handled, and my sales person picked up my new purchase at my workplace and left me with a loaner car. The loaner car was not the typical loaner - it was a 2011 model of the same used car I purchased. It was probably a $45,000 car, in comparison with the $1200 beaters I've gotten before as loaners.All work was completed as promised, and communication was clear and consistent throughout the whole process. To top it off, Lexus was not able to wash my car for me, because of the weather - my sales person invited me to drop by as soon as the weather improved and they would wash the car as a complimentary service.The keys words in my experience of working with Lexus are Friendly, Service and Respectful. I'm 100% thrilled with the relationship between Lexus and myself.

With the power of the internet and internet marketing of...

With the power of the internet and internet marketing of automobiles, I utilized this tool to locate the "right" used, certified Lexus LS460. I reside in Atlanta, but disctance was not an issue to locate the right automobile. The photographs taken by Lexus of Madison were detailed and representative of the auto I purchased. Linda LaBerge and I made email and then phone contact to discuss the auto and price. She also assisted with getting me directed to the finance manager for financing.When I saw the auto at the dealer, I was quite pleased. Everything went smoothly and everybody was very professional, and what an attractive dealership ! First class operation and staff.

Looking for a new vehicle can be overwhelming and time...

Looking for a new vehicle can be overwhelming and time consuming. From the moment I entered the Lexus dealership and explained to Terry Sheldon what I was looking for and why I was looking to trade already, he was professional, nonjudgemental and very helpful. Having some issues with connecting my cell phone both he and the service manager have been very helpful and willing to take as much time as needed to figure out why my phone wasn't always connecting. Terry called again to see how my bluetooth was working and with still some connecting problems he had their new technical support person (Adam) call and we will continue to trouble shoot the problem.I feel very good about my decision to buy the Lexus. It is a wonderful vehicle and the support from the Lexus dealership makes me feel that I have made the right choice.

I appreciate the easy way we negotiated the price of the...

I appreciate the easy way we negotiated the price of the vehicle. I have never had such a pleasant experience purchasing a car. I will definately come back to this dealership and will recommend it to others.

This is the second Lexus I've purchased at Lexus of...

This is the second Lexus I've purchased at Lexus of Madison. The experience has been excellent both times. This time we also traded in a vehicle, which was a very easy transaction to complete. Tim Feldt provides great sales service and is always available for any follow up questions. And, of course, Lexus makes outstanding vehicles. I've also been to other Lexus dealerships in the region and the friendliness, inventory, pricing and the quality of the facility at Lexus of Madison far exceeds my expectations.

It was our first time with Lexus of Madison; the care and...

It was our first time with Lexus of Madison; the care and experience was nothing short of wonderful. Any and all of our questions were answered. There was no pressure, no " this price is only good till" nothing of the sort. Our salesperson was very understanding our of needs and worked around our schedule. Everything went just like clockwork! We highly recommend Lexus of Madison and have already; they go above and beyond for their customers needs.

I was very upset with Lexus customer service in CA. They...

I was very upset with Lexus customer service in CA. They did not stand behind their warranty on my 2007 RX. I vowed to never buy another Lexus. I visited the Madison location with yet another weird problem with my RX (another $1800, after $2500 earlier this year). Then, they made a liar out of me. I bought another Lexus. So, I ate crow with friends and family, who knew of my vow vs Lexus.THe Lexus of Madison personnel were very down to earth; applied no pressure; and seemed to genuinely care about me as a Lexus owner and the bad deal that I received from their home office customer service in CA in January 2011. (That gal in CA that handled my warranty claim should be fired (and I am not that sort of guy). She did not give a crap about me or the fact that my RX began to have problems in -18 weather in Northern WI, at least 4-5 hour drive from your nearest Lexus dealership in the middle of a December night. People in CA do not know how dangerous -18 can be. If I would have pulled over to wait for roadside assistance, I would have froze to death.) Also, it was very late at night, and other road traffic was nearly nil. Civilization in Northern WI, in the middle of the night, in the dead of winter, is like Siberia.Mark and another associate in service took me in (after they were closed) and gave me a safer, loner RX to drive home. They fixed my driver's seat, which somehow became dislodged from its running track ($1800)....Linda was my sales associate. She was outstanding before, during and after the sale....Karen took my money, which is always painful, but she made the best of it.....I even crossed paths with the Dealership manager in the parking lot last Saturday, and we exchanged friendly words on the surprise inch or two of snow we received during the night (12/17)......And, their receptionist (Patti) is also very friendly and down to earth. I will recommend this dealership to friends and associates in the future.

Lexus of Madison is not too far from La Crosse, WI where...

Lexus of Madison is not too far from La Crosse, WI where we lived. Based on the reliability of the brand, we decided to give it a try. Linda is the sales representative in Lexus of Madison. She was great to work with, very flexible and sincere to our questions and certainly did not impose any high pressure to close the deal. The family oriented style of the dealership certainly posed an attraction for our kids. They loved walking around the dealership and the game room, not to mention the cooler and hot coco/chocolate machine. Overall, we love our car and the friends that we made in Madison. Will certainly recommend anyone who wants to experience luxury car and pamperment in Lexus of Madison.

My wife and I purchased a new Lexus ES 350 several years...

My wife and I purchased a new Lexus ES 350 several years ago. It has been a great car and we will surely look at another one when the time comes. The service at the dealership has also been wonderful. Love their waiting area with computers and snacks. Rich Pedersen.

Very friendly service, knowledgeable about the product. ...

Very friendly service, knowledgeable about the product. There was no pressure to purchase, which is like a breath of fresh air when compared to some other dealerships.

I wish people in the Milwaukee area knew about the...

I wish people in the Milwaukee area knew about the Madison Lexus dealership. I think many people would go there. We have leased two Lexuses now at Lexus of Madison. The price has been better and the service was great. Jeff drove the car to our home in the Milwaukee area (about 90 miles) and spent a lot of time with us explaining the details of the vehicle. We couldn't be more positive about the dealership and we like the Lexus brand very much.

Toby Mattson is great to work with and very trustworthy!!...

Toby Mattson is great to work with and very trustworthy!! Would recommend him to anyone!He really made the purchase experience completely hassle free and easy!

I always receive great treatment and prompt, courteous...

I always receive great treatment and prompt, courteous service from Greg Dubas and his team. They make the sales and service process a pleasant experience

Tim Feldt was very helpful in the whole buying process. ...

Tim Feldt was very helpful in the whole buying process. Tim always communicated with me to make sure I knew what was needed and how to proceed. Tim made this purchase very easy and a pleasurable experience.

We were delighted with Linda who was both very friendly...

We were delighted with Linda who was both very friendly and professional in taking care of us to find a used car and make a fast delivery.

Didn't have what I wanted, but they were able to get what...

Didn't have what I wanted, but they were able to get what I wanted at a fair price. Lexus of Madison also trucked it here fro, the other dealer as not to put any miles on it.

Working with Linda and Lexus of Madison was an absolutely...

Working with Linda and Lexus of Madison was an absolutely wonderful experience. Everyone was friendly, knowledgeable, patient and efficient. I can't imagine going anywhere else to purchase a new or used vehicle. And, I love my Lexus!

Dennis was very, very pleasant to work with. He took the...

Dennis was very, very pleasant to work with. He took the time to explain all the bells and whistles to my wife, who is the main driver of our RX350. She still raves about the car to her friends, and whenever she rides with me she immediately notices how much more sophiscated and smooth her car is.

Lexus of Madison is truly outstanding! I have seen other...

Lexus of Madison is truly outstanding! I have seen other dealerships in Madison and they do not even come close to the friendly staff, value, and experience of Lexus. Service has always been fair with a great value. However, the car hardly ever needs repairs. We have two new cars and enjoy our long-term relationship that we have known with Lexus of Madison. Toby Mattsen our sales representative, has given us professionism that is unkown from other car sales reps. Thanks again for all your help and service with our new cars.Respectfully,Darrell L. Severson

We have always been extremely satisfied with Lexus...

We have always been extremely satisfied with Lexus quality, we have had maintenance performed on our SUV in the past at Lexus of Madison. We recently purchased a used 2010 ES 350 and have nothing but great things to say about our experience working with Jeff Klomp. We feel that Jeff worked with us regarding our purchase decision by staying touch with us and our thoughts, he also followed up with us after the purchase. He was very thorough and informative, we appreciated his salesmanship and professionalism. We will work with Lexus of Madison again shall we be in need of purchasing another vehicle. We will most definitely be returning to the Lexus of Madison dealership for necessary maintenance procedures.

I felt very high quality and first class treatment...

I felt very high quality and first class treatment throughout the process of buying my used Lexus, which I love! Thanks very much, Karen Halverson

Jeff was very professional, he showed us around the...

Jeff was very professional, he showed us around the office and the service area, very clean. Most impressive was the time Jeff took to show us all of the options in the car including setting up both our phones.

After working with many car sales staff at other dealers,...

After working with many car sales staff at other dealers, it was refreshing to meet with Tony Mattson at Lexus. He was professional, knowledgeable, and friendly. The vehicle was exceptionally clean and Tony showed me how to operate the vehicle and all its bells and whistles. I would come back and refer people to Tony and Lexus for future purchases.