Lexus of Clear Lake

Refreshing

Mr , Martin sold us a New Lexus GX 460 . After being with Infiniti 25 years his honesty , along with attention to details, and superior knowledge and professionalism, of others Mercedes Infiniti BMW, as per our needs exceeded our expectation. Mr Martin should used as a training, module for new salesman. This dealership as whole is class act . We been looking for a year Satisfied Desmond / Dora BurnettGX 460 Owners

Service Dept.

Great place to have your Lexus serviced . Not only did they do a great job on my car .!!! The service advisor is very professional and very nice . He told me right up front it's gonna be 1 1/2 hour wait but he had my car serviced and washed in 40 minutes !!!Great job JT Thank you so much , Diane Washburn

Don't trust these liars

Don't trust these liars.Never in my life have I ever dealt with a used car dealership as unprofessional, shady, and full of outright liars as with Lexus of Clear Lake. My wife and I were interested in purchasing a used Accord from the dealership, negotiated a price, applied on line and was approved, arranged the downpayment, and was told the paperwork was being FedEx-ed to us (we live in Austin).We arranged to have needed repairs done at a fellow Group 1 dealership, along with a pick up time, and the ability to turn in the rental car in Houston when we drove down. Well turns out, the dealership (without consulting us mind you) wanted to hit its monthly goal, so on the last day of the month the dealership turned around and sold it to someone else. So not only did the dealership lie to us, waste a week of our time, forcing us to start back and square one and pay for a rental car out of our pocket, but they also ran my wife's credit without delivering the promised goods. I know you aren't supposed to trust a used car salesman, and in this case it appears as if the dealership went behind the back of its salesman, which takes shadiness to a whole new level. I would not trust this dealership with your time, your money, or your credit as they are FLAT OUT liars.Do yourself a favor and go somewhere wear they do as they say, honor the contracts they write, or at the very least, tell you before they sell the car you thought you already bought. I cannot stress enough that this was not a verbal or handshake deal, the paperwork was ready to be signed, and these crooks sold it to someone else. Completely unbelievable. Avoid these crooks at all costs. Thanks for nothing.*Update: My wife was contacted by the GM Robert Shaw in an attempt to find us a better vehicle.

Peter Miko is awesome

Peter Miko was awesome he was so helpful in my purchase. I would recommend him for your new lexus. Thank you for all your efforts keep up the excellent work !!!

Great service and product. I highly recommend Woody and Pete

I had a cCadillac before this. Lexus quality and service are way superior! Woody Sweet and Peter Mikos are fantastic.

Great customer service!!

This team of caring people went above and beyond for myself and my family. The repairs needed for my car were not easy and were time consuming. JT and the gang made it very easy for us. Thanks for all you do!! KK

Certified Pre Owned is not what you think it is!

I recently purchased a Certified Pre Owned 2013 ES 350 with 18,000 miles on it. Almost immediately, I notice as I'm backing out of my driveway, the brakes are scratching a little bit and something seems off. I take my care in for my initial 5,000 mile oil change and mention to the dealership about the brakes. They explain this car only needs an oil change at 10k miles and to come back and then they will look at the brakes and change my oil for me (first oil change is no cost). When I did come back at 10k miles, I'm told the reason my brakes are giving me problems is that the rotors are bad. It was at this point, I also noticed I had 3 Michelin tires and 1 other brand tire. This all seemed pretty fishy to me. I talked to the manager of the CPO program and after a lot of back and forth, I asked him to see the CPO inspection report they use to 'certify' a car. Well the report showed no problems with the brakes and 4 matching tires. I brought this to their attention and I was told the warped rotors were probably caused by me driving through water and the mismatched tires was probably just a typo (even though the report is just checked off). They then offer to take a used tire off another car or just find a used tire that matches my other 3. I declined this offer. I reached out the GM, Mike Shaw, but he was no help. He dug his heels in that rotors are a wear and tear item only. When I asked him to comment on the CPO report being wrong about the tires, he totally stopped responding to my emails. PLEASE don't fall for the "Certified Pre Owned" trap that I fell into. I paid more money thinking my car was thoroughly inspected to considered 'certified' but obviously this is not the case. If you do consider buying one, make them show you the report, and go over your car from head to toe. Also keep in mind, Clear Lake Lexus is just another used car dealer. The put profits ahead of customer satisfaction. Don't pay extra and don't fall for the CPO 'marketing' hype. I learned this the hard way.

Poor service from a geat brand

I am VERY dissatisfied with the service and experience of Lexus of Clear Lake. I purchased a 2014 Hyundai Equus from this dealership approximately 2 weeks ago and have had repeated failures in communication and service since then. I am a prior Lexus owner (several times )who has previously had exceptional service and experiences at local Lexus dealerships. I have never bought a car out of state but considered purchasing from this dealership (since I live in North Carolina) given my positive past experiences and the exceptional reputation of the brand. What followed was truly disappointing and frustrating: The sale seemed to be proceeding well - up until the delivery of the car. The car was picked up to be shipped by the transporter without notifying the salesperson. I was told the car was to be delivered late at the end the work week. Instead, I received a call in my office in the middle the workweek during a busy patient day. I was told that my car was to be delivered sometime that afternoon. I was unprepared to physically meet the transporter since I am healthcare provider and was seeing patients still very late. The transportation company was inflexible insisted that I accept the car that afternoon (even insisting delivery at my office when I was seeing patients). After several negotiated attempts, I finally agreed to delivery at 8 PM that night (as communicated by the sales person). The driver did not arrive till almost 10 PM as I was trying to put my daughter to bed. He was extremely rude and insistent that I accept delivery of the vehicle. The condition of the vehicle was not what I had seen in the pictures. The vehicle was absolutely filthy on the outside and dirty on the inside. The rear tire was almost flat and there was virtually no fuel in the tank. Additionally it took over a week and a half to get my sales paperwork from the dealership. I had the car without the sales contract. I complained about the rude experience, poor condition, and lack of my copies of the sales documents to the dealership that evening. My salesperson apologized by saying -this never happens but I should have been happy that they delivered the car early He mentioned that the concerns would be communicated this to upper management. After several phone calls to repeat my complaints- The dealership simply offered $50 for detailing or they could just come by and pick up the car if I wasn't satisfied. I would not accept the first offer and mentioned that picking up a financed car was not as easy as just handing them the car keys at this point. I asked to speak to the general manager Mike Shaw. I received a text from the salesperson mentioning that I could call him at my convenience. I have left him several messages with no reply. I have called the customer service manager and left several messages with no reply. Almost a week has passed with zero contact from the dealership.I have had to pay to thoroughly clean the entire car(inside and out) and replace the rear tire that will not hold air. No one will take my calls or answers the phone. Now that I have purchased the car, I am ignored. I have never had such a poor experience at a Lexus dealership. I will never again make the mistake of purchasing a premium car sight unseen. Very frustrating and disappointing!

Fast and great service

Awesome team working at Clear Lake they are fast and friendly ! Great service advisor James Proctor always gets me in and out quick and does an awesome job taking care of my Lexus .

New Car Experience

Lexus Clear Lake has the most friendly an knowledgable staff, whether buying a car or having it serviced. Also as an extra, the lounge is fully stocked with beverages, snacks, an TV if you're waiting for service or deciding on that new vehicle! I definitely recommend this dealership!!

Sieng H

Excellent service and friendly and I would like recommend some of my friend s and relatives to come and purchase the vehicle grime Clear Lake Dealership!

Excellent Dealership!

Their service department is top notch! When I make my appointment they always ask it I need a loaner and they never treat me like a looser because I am a woman as some dealerships will!

Wonderful Sales & Finance Team

I found a Chevrolet Equinox on Autotrader.com, I live out of state so I had a family member go to the dealership. I would recommend an online buying experience. I had some service issues that I believed should have been caught during a diagnostic upon trade. They have agreed to reimburse me for the cost of the repair.

Keep Up The Great Work Ricky

I have been going to Lexus Clear Lake for over a decade. Although there are a lot more customers, the service is still professional, courteous, and competent.It is Ricky and the folks like him that keep me coming back.Don't expect miracles at 5:00 PM in the afternoon ...

Service fept

Terrible. Waited 90 minutes then asked for status. They said their guy was out to lunch so they didn't start yet. Waited another 2:30 hours. Asked for status again. They said "oh it was done an hour ago". No one lets u know, snotty woman worked the desk like you were bothering her. This place is a joke.

New car purchase

Glen Russum is our new car salesman. We are repeat customers. Our purchasing experience was great. Glen is very knowledgeable, experienced, and customer oriented. He wants to make sure your Lexus experience is 100%.Woody is my service advisor. He is great! From sales to service , Lexus has exceeded our expectations!

Incredible service from RR

My service consultant Ryan Rodriguez was very attentive to as soon as I arrived for my 0900 appointment to leave my GX for maintenance. Within 10 minutes I was on my way to work in a beautiful RX loaner vehicle. Upon my return to pick up my GX at the hour of MY convenience and without notice I that was arriving I informed the receptionist who promptly called Ryan and he came looking for me in the lounge area. Ryan explained the repairs and answered my technical questions with ease. This experience is actually a normal one; I have been doing business with Clear Lake Lexus for years and will continue to do so.

Dash replacement

Wished you would have noticed start button was cracked. With dash removed, perfect time to have replaced, would have saved me labor cost but you would have made money on button

Bad service

i would like to just one have service work done correctly and within reasonable cost. I was not appreciative to have a $107 charge for a tire rotation only to find out later it was a prepaid service, no refund was offered, ever. During the next service visit I found out my wheel lock key had been lost during the previous service. Oh and no service loaners ever seem available. Awesome experiences guys!

they do great work and give top notch advice

I have been there 3 times, each time received prompt, courteous service. A through review of the vehicle was performed, in addition to the maintenance I requested. Service review and advice are great and thus far I am very pleased with the work done.

Exceptional Customer Service

Mr. Glenn Russum has exhibited an exceptional customer service to me when I purchased my car in Clearlake. He took extra time to explain all the features that came with Lexus ES 350 and believe me they are quite a lot. In addition to the fact that I was in the car while he was kneeling outside in July heat. He also set up my technology for me while I was wondering how in the world will I remember them. Overall, I will definitely recommend Mr. Russum to anyone who is looking to purchase a car. Kudos also to Kyle from service department for another exceptional customer service.

They got it done!

Clear Lake Lexus got my deal done when the others would not even talk to me. They are professional and take the best care of their customers. Luis Moreno goes the extra mile and exceeds all expectations. I will only do business with this dealer from now on.

Amazing people amazing swrvice

Mr. Shaw & AJ were amazing. I found the car I wanted online & went there last Sat. They treated me with utmost respect & made sure I was comfortable with my decision. I was in & out in 2 hours! So impressed by their care & concern for me. They are consummate professionals & I'd drive from Conroe to Clear Lake again to buy a car from them!

BAD SERVICE DEPARTMENT

Bad service department. We had a terrible experience yesterday 4/9/2015 for recall service. Will not recommend Lexus to anyone and will not buy Lexus ever again. Service adviser RYAN RODRIGUEZ made no attempt to speak with us and told us to reschedule because they were too busy. Brought in my Lexus IS250 for a fuel gasket recall that may cause fire. I had a 1030 appointment and brought someone to pick me up while car is the shop for an est 4 hours of work per letter received my Lexus. Arrived at 1015 and was told to wait for our service adviser RYAN RODRIGUEZ. 15 minutes passed and it was 1030 we checked in with the friendly receptionist and he told us he just stepped out and will call us up shortly. Ryan came and shouted for a Cindy with no response nd left. I received a phone call with voice-mail that he was looking for us and called me Cindy. We walked u to the receptionist and told her hat happened and she went to get him and he was nowhere to be found. Told us to wait again. Another 15 passed and we asked for him again. He was busy with someone else. At this point we regularized he skipped us. We ask for someone else to help us. Receptionist talks to him again and he walked out to the receptionist ad told her to have us reschedule as they don't have a loaner available. I am baffled, we didn't need a loaner. I just came to drop the car of. and I've been waiting 45 min to drop my car off. I asked for someone else or even a supervisor after the 4th attempt to just drop my car off and all get is wait for Ryan who I overheard told me to reschedule. When I did get to talk to a manager. JESSE RODRIGUEZ he told me that he will take care of it and took down my number so he could call us when its done. Got a call at 1300 by Ryan called saying the car will be done tomorrow at noon. I asked for loaner and he says he is out of loaners. I ask to speak to Jesse the manager and he tried to get him for me and came with some excuse and told me that they will try to get a second them to have it fixed by today or find a loaner for me. Car was done at 1700 and picked it up. RYAN who I saw in his office didn't even want to see me, he made the receptionist give me the paperwork to sign. No explanation of what was done to the car. The paperwork shows they did more than one recall. When I dropped of the car I didn't sign anything. They didn't call me to tell me what was going too get done. I came in with the intention of looking for another Lexus while my car was in service and will never consider Lexus ever again. Lexus standards are higher than any other brand as they compete with BMW or Mercedes and this stint really shows they need to improve on their professionals and customer service. I praise the receptionist for good service as she sensed that we were getting upset and trying not to show it. She went to get the manager when Ryan was to busy on the 4th attempt to have someone else to just accept the car for our appointment. Jesse the manager tried to get everything squared and would look for where the miscommunication occurred. I did not hear from him and see him. Really bad customer service. Will be looking to trade in car with BMW next.

BAD SERVICE DEPARTMNT

Bad service department. We had a terrible experience yesterday 4/9/2015 for recall service. Will not recommend Lexus to anyone and will not buy Lexus ever again. Service adviser RYAN RODRIGUEZ made no attempt to speak with us and told us to reschedule because they were too busy.Brought in my Lexus IS250 for a fuel gasket recall that may cause fire. I had a 1030 appointment and brought someone to pick me up while car is the shop for an est 4 hours of work per letter received by Lexus. Arrived at 1015 and was told to wait for our service adviser RYAN RODRIGUEZ. 15 minutes passed and it was 1030 we checked in with the friendly receptionist and she told us he just stepped out and will call us up shortly. Ryan came and shouted for a Cindy with no response and left. I received a phone call with voice-mail that he was looking for us and called me Cindy. We walked up to the receptionist and told her what had happened and she went to get him and he was nowhere to be found. Told us to wait again. Another 15 passed and we asked for him again. He was busy with someone else. At this point we realized he skipped us. We ask for someone else to help us. Receptionist talks to him again and he walked out to the receptionist and told her to have us reschedule as they don't have a loaner available. I am baffled, we didn't need a loaner. I just came to drop the car off and I've been waiting 45 min to drop my car off. I asked for someone else or even a supervisor after the 4th attempt to just drop my car off and all I get was wait for Ryan who I overheard told me to reschedule.When I did get to talk to a manager. JESSE RODRIGUEZ he told me that he will take care of it and took down my number so he could call us when its done. Got a call at 1300 by Ryan called saying the car will be done tomorrow at noon. I asked for loaner and he says he is out of loaners. I ask to speak to Jesse the manager and he tried to get him for me and came with some excuse and told me that they will try to get a second team to have it fixed by today or find a loaner for me.Car was done at 1700 and picked it up. RYAN who I saw in his office didn't even want to see me, he made the receptionist give me the paperwork to sign. No explanation of what was done to the car. The paperwork shows they did more than one recall. When I dropped of the car I didn't sign anything. They didn't call me to tell me what was going too get done. I came in with the intention of looking for another Lexus while my car was in service and will never consider Lexus ever again. Lexus standards are higher than any other brand as they compete with BMW or Mercedes and this stint really shows they need to improve on their professionalism and customer service. I praise the receptionist for good service as she sensed that we were getting upset and trying not to show it. She went to get the manager when Ryan was too busy on the 4th attempt to have someone else to just accept the car for our appointment. Jesse the manager tried to get everything squared and would look for where the miscommunication occurred. I did not hear from him and see him. Really bad customer service.Will be looking to trade in car with BMW next.

Service

Always a wonderful experience with Ricky Walls as my service adviser! He listens to my concerns and has a loaner for me; he is the greatest!

horrible day

Went to lexus clearlake for alignment check and car wash. Service advisor JT doesn't know good customer service and doesn't know how to do his job. Asking us what to do with the problem instead of him diagnosing the problem and tell us what's the fix. So disappointed. Then worse when we got home we found scratches so deep that paint were scraped. Don't come to this dealership lexus clearlake for any service or you will be miserable.

Excellent communication! Good Price!

I purchased a Jaguar XK online from Lexus of Clear Lake. My questions were answered quickly, often after hours by the sales representative Johnny. Since I was hundreds of miles away I had an independent inspection done on the car. The results of the inspection confirmed the car to be everything I was told, and even nicer than I expected. I would definitely contact Lexus of Clear again when looking for another special vehicle.

Awesome!!!

I had a great experience at Lexus of Clear Lake. James Myers is outstanding and a true asset to Lexus of Clear Lake. He was very pleasant, knowledgeable, professional, and helpful. He goes above and beyond for his customers. I am very pleased with the exceptional customer service I received at Lexus of Clear Lake and my new car. :) Thanks again!

Awesome!!!

I had a great experience at Lexus of Clear Lake. James Myers is outstanding and a true asset to Lexus of Clear Lake. He was very pleasant, knowledgeable, professional, and helpful. He goes above and beyond for his customers. I am very pleased with the exceptional customer service I received at Lexus of Clear Lake and my new car. :) Thanks again!

Not the way business should be done!

Poor service. When we went in to buy our new car, they were so nice. Once we drove off the lot, it was totally horrible. We were told certain features were included in car which were not than APOLOGIZED for. Some features stopped working few days later, it took almost a YEAR to fix and APOLOGIZED for. I was asked to come in on Tuesday for repair ANYTIME after 10 am. I came at 11 am as advised and told to come back at 1 as the gentlemen who handles the work was not going to be there until after lunch.It has been a very horrible experience for us since we purchased our car from them. All we get are APOLOGIZES which doesn't fix the problem. From what I've seen, i think because we are Asians, they don't give us any importance. It has been a terrible experience and I would not recommend anyone to this dealership. I've purchased a Toyota and a Acura and never had such an experience.I had to get Lexus Customer Serivce involved before my matter could be resolved which was also a horrible experience. Every person i spoke to gave me a different answer EVERYTIME, than the person i spoke to next, would apologize for the information i was given prior :(One star for the few people who actually get the issues resolved like Jesse & Kyle!

Fantastic car buying experience!

I highly recommend to anyone considering a new or used vehicle to check out Lexus of Clear Lake. After spending a few weeks visiting other dealerships close to me that were extremely high pressure and leaving me with that uneasy feeling, I decided to take a break from car shopping. While browsing online one weekend, I stumbled across a very clean 2010 Lexus ES350 that was certified with only 20k miles at Lexus of Clear Lake. I called the dealership on Monday morning and spoke with AJ Mederos, asking if I could see the vehicle after work. I drove 30 miles south during rush hour traffic, and AJ had the vehicle detailed and ready to go. He was very professional, courteous, and and attentive. I made a few small requests for the vehicle prior to taking delivery, and both AJ and Deana (the Finance Manager), stayed late and made sure they answered all my questions before I left that night. When my vehicle was ready later that week,, AJ delivered the vehicle to my office so I wouldn't have to make the long drive back to their dealership again (I live in NW Harris County). Thank you Lexus of Clear Lake for outstanding customer service!!

What more could they do!

Just had my '13 ES350 in for 15,000 mi service. A nearly perfect dealership in every way. Ask my salesman, Izzy (Isadore) to have a burger and fries ready for you and the kids. Tell him Alan promised!

Best service at Lexus of Clear Lake

I could not praise James and Lexus of Clear Lake more. They are absolutely amazing. James treated me like his own daughter and made sure I was 100% satisfied with my Lexus IS250. I am so thankful to have worked with him. He was very professional and was actually the sole reason we decided to buy from Clear Lake. The dealership is also wonderful. They respect their clients and treat them like family. I will only buy cars from here now and will recommend Lexus of Clear Lake to all of my friends and family in the area! I'm a very happy customer!!!!

James was awesome! Great dealership and people!

James Myers was amazing- very helpful and knowledgable! Thank you!!

James Myers

James Myers has once again provided an outstanding experience, his knowledge and professional manner were exemplary. Mr. Myers was very attentive, he took the time to show me all the features of the car. He offered excellent customer service with a warm, energetic smile with a personality overflowing with enthusiasm that made me feel like family. I will recommend family and friends.

Lexus IS 250

No hassels!!!! I received the price and the vehicle I wanted without any problems.

Lease experience

James Myers provided an outstanding experience, his knowledge and professional manner were exemplary. Mr. Myers was very attentive. Excellent customer service with a warm, energetic smile and a personality overflowing with enthusiasm that made me feel like family.

Over and Beyond

I would like to say anyone who is looking to purchase a brand new Lexus, Please go see James Myers! He gave me the entire Lexus buying experience! From the exact moment I arrived until I left. That is what I want in a dealer! Professional and friendly! Thank you James Myers for the text! I am still enjoying my Gx 460!!!

Clean Lake Lexus Internet Manager

Mr. James Myers is a seasoned professional. I purchased a Lexus IS 250 model for my daughter in Galveston. Initially, I thought how I was going to purchase a brand new car being in California and how I will be able to trust someone over the phone or email. James not only met all of my purchasing requirements,he went above and beyond making this buying experience a pleasant one. He is honest, respectful, knowledgeable and a hard working manager. His customer service is excellent !! From now on, James is our family's certified lexus dealer !! Thank you for making this experience such a fun event James !! You are the BEST in the industry !!!

GX460

The are most Joyfu and simple experience. Thanks James Myers love my Gx460. And also the finance department and all of Lexus employees. Thanks all

On both of our Lexus cars we take them to Clear Lake and...

On both of our Lexus cars we take them to Clear Lake and always conduct our business with Woody Sweet. Woody is consistently, a far as we are concerned, ready to help and answer questions and provide great service.When Woody was in sales he sold us our first RX in early 2000 and when he moved into service we followed with our service business because we trust him. We trade cars ever two to three years and, if we could, have Woody help us in the sales area as well.

I bought my first Lexus at Lexus of Clear Lake 14 years...

I bought my first Lexus at Lexus of Clear Lake 14 years ago and thanks to the excellent service at the dealership my car needed only scheduled maintenance due to the rigorous check-up at each occasion. My wife also bought her car here, and her car is serviced here too. I would strongly recommend this service center for the quality of work and the honesty of the shop people to anybody.

Customer's time is the cheapest thing in this...

Customer's time is the cheapest thing in this service. I came for a 60-estimated service 2.5 hours ago. And I am still waiting. I do not want free wifi, coffee, donuts, or to watch TV here - I just want to have the job done and I want to spend Saturday with my family instead at Lexus of Clear Lake Service

I love this dealership! I purchased my Lexus RX 330 at...

I love this dealership! I purchased my Lexus RX 330 at Clear Lake Lexus in 2004 and have used their service department there every 5000 miles for my scheduled maintence. My service manager, Ricky Walls is always honest with me about the extent of service I need. He will save me money when there is an option. He goes out of his way to make my visits enjoyable and productive. I have no trouble getting a loaner car when the service exceeds 1.5 hours. They are so flexible with when I return the loaner too. My car has always been finished by the time given and it is always done to perfection! Love picking up the car and it is all washed and clean! Before I found Lexus of Clear Lake, I never quite trusted car dealerships....especially their service departments, but Lexus of Clear Lake has proven itself trustworthy for 8 years now...without a glitch! Recently I changed jobs and work in Northwest Houston, but I will continue to make the drive to Clear Lake to service my car. Once you find a company in which you can trust, you don't give that up easily. I am now ready for another car and I am not considering anything but a Lexus! I am a believer! Thanks to Ricky Walls and the whole service crew!

Woody Sweet was very rude when we were in the dralwrship...

Woody Sweet was very rude when we were in the dralwrship yesterday. After scheduling an appointment, I arrived on time and spoke to Mr. Sweet. Upon entering his office, we were not invited to sit nor did he ask what our problem was. He didn't even make eye contact was rude and abrupt in his tone. When I explained that we had scheduled a loaner car, he was defensive and exclaimed, "who told you that?" While never making eye contact, keeping his back to us while typing on his computer. After leaving Mr. Sweet's office, I asked to speak to a manager. Scott Tyler spoke with us and was very professional and listened to our concerns. I appreciate Scott taking the time to speak with us however, this is our last purchase at Lexus of Clear Lake. I have dealt with other Lexus dealerships that were much more courteous and professional and will give them my future business to include sales and service. If I can find the corporate address of Sterling McCall Auto Group, I plan to write the CEO a letter regarding our experience.

Horrible Treatment and Service. 1st and Last Lexus...

Horrible Treatment and Service. 1st and Last Lexus purchased from Clear Lake or any other Lexus Dealer. Poor Service Department. Poor Warranty. Poor Quality GX 470. Tons of parts replaced due to poor quality. Lexus refuses to fix anything covered under new car warranty. It took 6 times to repair 1 part. Took numerous times to repair other parts and they where bandage fixes and not restored back to factory warranty specs. Buyer Beware when buying a Lexus. Service Derpartment damages my vehicle every time I bring it in for service. Scuffed up engine cover, dents and dings in my rims. I've had other american made cars that blow the supposed lexus quality to shame and they fix you car when it's covered under warranty. No questions asked! No more 50K piece of crap Lexus.

First class,very friendly, the service is very good. We...

First class,very friendly, the service is very good. We enjoy the complimentary snacks and viewing the fantastic new cars on display in the showroom. I gave this dealership such a generous rating simply because I was blown away by everything about it.

A major reason for continually purchasing vehices is the...

A major reason for continually purchasing vehices is the after the sale experience. Tim Day at Clear Lake Lexus is one of those unique individuals who totally enjoys his role as Service Technician (Master Certified) And "advocate" for the customer. I have been going to this dealership since 2000 and return for all of my automotive maintenance--a key reason is Tim and the 100% satisfaction level that I achieve each and every time. He is immediately responsive to my each and every need--explaining the issue and the options for resolution in a logical, thorough manner so it can be understood by both the layman and technically inclined individual. Tim personally works with me when I arrive for maintenance or have a question--when he is on vacation, I stil receive very good service--but Tim is the ultimate customer interface individual for me at Clear Lake Lexus. I will be purchasing another vehicle there when the new model is announced---Tim is the most significant reason for me buying it at this dealership. In today's world of stress and everyone being so busy--it is more than just nice to have a person such as Tim who cares to your every need with your Lexus car who I also consider to be a friend.The overall environment at Clear Lake Lexus has constantly evoled into what it is today--an experience that supports the casual and busines requirements of the customer.This includes an area for parents with children, complete Wi-Fi, TV area, quiet area for the working individual, sales, and restrooms plus parts/serice.Note: I recently had an issue with the front passenger seat belt--would not lock into the slot, Tim immediately ordered the replacement part to have it repaired. While waiting, Tim went to retrieve my handicap plaque for me--noticed that the glove box had an issue. It is this attention to ensuring customer satisfaction and the attention to detail on servicing the Lexus vehicles that make Tim Day stand out far above others in his field. I might add that he had the full support of the service and repair management to ensure the prompt resolution at an extremely favorable resolution.Dr Larry Gamble

The receptionist was friendly. They attended to us...

The receptionist was friendly. They attended to us promptly. The service manager was honest & upfront. They gave us a ride to a nearby mall since it took 2 hours for the work done.

Lexus of Clear Lake is a great dealership. My service...

Lexus of Clear Lake is a great dealership. My service consultant, Patrick, is a professional! He is efficient, courteous, and so very knowledgable. On my most recent visit, he quickly placed me in a loaner car and promptly called when the car was ready. When I leave my car there, I know that my car will be taken care of and so will I! Thanks, Patrick, for all you do!

took my car in for service and they did not reset the...

took my car in for service and they did not reset the maint. reminder. I called the next day and they told me someone will call me. What a bunch of idiots.

I have been going to Kyle Hart for service on my RX330...

I have been going to Kyle Hart for service on my RX330 for about 5 years. I would suggest using Kyle as Service Advisor to anyone buying a Lexus anywhere in Texas. He is always friendly, polite and takes good care of you and your car. Charlie

They are very friendly and speedy in their service,...

They are very friendly and speedy in their service, especially Jacy. My car and myself are always taken very well care of every sinlge time I go there. Would recommed Lexus of Clear Lake very highly.

First of all I was greated with a friendly smile,then...

First of all I was greated with a friendly smile,then Jacy the service consultant explain to me everything that would be done ,and if something else was needed we would be notifyed immediate very good consultant.we was well please the good service we received.

We've been Lexus customers for some years. My car...

We've been Lexus customers for some years. My car battery went out yesterday. I called Woody Sweet. He took care of my car problem within 1 hour! Customer service is seen as soon as you drive up. Customer service has always been a priority for Lexus of Clear Lake.

I have been w Lexus of CLear Lake for over five years. ...

I have been w Lexus of CLear Lake for over five years. I have purchased all three of my Lexus vehicles from them and would ONLY trust them to maintain my vehicles. Kyle Hart is my service manager and appreciate how he works w my busy everyday schedule. He always has a loaner car for me and is willing to work w my hours wether it be early or late. The appointments are very prompt and to the point. Thank you for your very accommodating service. Sincerely, DN

I've been using this dealership for almost 10 years now...

I've been using this dealership for almost 10 years now and have always been treated professionally and promptly. Todays visit was no different. Dropping off my car took only a few minutes and, then I was on my way with a loaner car. The service was completed before the promised time and I received a courtesy call informing me the car was ready. And as usual the car had been thoroughly cleaned and looked great. My only complaint is that I ate too many of the freshly baked cookies!

I have had to take my Lexus is250 in on several occasions...

I have had to take my Lexus is250 in on several occasions and have dealt with several service reps. I managed to get Jacy these last few occasions and my experiences with her have been great. I will continue using this dealership for my continued service needs because of her. She has kept me in the loop on all of my repairs and has continued to go out of her way to ensure I leave happy.

The people at Lexus Of Clear Lake in Houston, Texas are...

The people at Lexus Of Clear Lake in Houston, Texas are really nice and professional.They greet you when you drive up withh a hugh smile ,open your car door and take careof business with a rapid pace and fair price ." NOTHING MORE TO SAY but satisfied ".

I brought my vehicle in for a windshield replacement, oil...

I brought my vehicle in for a windshield replacement, oil change and 90K maintenance. Jacy was very helpful and very professional. I have not had a bad experience at this dealership since purchasing my vehicle in 2006.

We have been happily going to this dealer for 10 years....

We have been happily going to this dealer for 10 years. Since JC has been in the service department, it has been even better. The dealer does everything very professionally.

I recently bought a pre owned lexus from an individual...

I recently bought a pre owned lexus from an individual seller. The vehicle came with warranty first time going to lexus service department as i pulled up i was greeted within minutes the service rep met me found out the issues with my vehicle. I was escorted to the lobby the rep brought me water and kept me alert with the progress with the repairs. Once my vehicle was completed she came out to me went over everything with me handed me a sheet with the full inspection and advised to give her a call the next time i need service and she will have a loaner car available for me.

Purchased my vehicle a little over year and a half and...

Purchased my vehicle a little over year and a half and have routinely taken my SUV in on numerous occasions for its normal maintenance but then I was having a lot of trouble with a particular smell coming from the inside of the vehicle and even when I just drop in without and appointment to have these sort of thing checked out the service department was just as eager and will to help and assist me with this problem so readily. They went so far as to give me a loaner in order to check out the problem or a couple of days. No matter what my service needs are and whatever the problem they are always willing to assist with locating the problem and getting it solved. I was having trouble with my backup sensors and they kept the vehicle to determine what was causing this problem. They are a very courtious and friendly establishment with service tech willing to give up all the assistance needed to keep me as a customer and a Lexus owner satisfied.

Patrick is a great service consultant he is always...

Patrick is a great service consultant he is always willing to work with my very busy schedule to get me in and out of there.thanks

I drove 1 hour to check out a pre-owned vehicle, however...

I drove 1 hour to check out a pre-owned vehicle, however it was a complete waste of time. Although the vehicle was great, the service provided was horrendous. Danny Smith was the salesman who was suppose to be assisting us, however he was not even interested in helping us out, perhaps it was due to our age or maybe even ethnicity. Danny was unaware what was even listed on the lexus.com price for the vehicle I was interested in. Danny was also unfamiliar with the three packages which Lexus cells with their vehicle. He tried to belittle us multiple times, first asking me in a condensing manner how long I have been driving. Then he simply told us outside his office in front of the automatic entry doors that he would simply not negotiate. Danny additionally asked a gentleman behind the counter if he could knock down $5.00 off the price, which was the last straw. I cannot speak for any other person at this dealership, for I am not sure how they treat their customers, but if you plan on purchasing a vehicle from Lexus of Clear Lake, do yourself a favor and DO NOT DO BUSINESS with DANNY SMITH. Due to this salesman, I have a bad taste in my mouth for Lexus of Clear Lake.

They sold me a car that was not legal to drive in the...

They sold me a car that was not legal to drive in the street which resulted of me getting stopped, getting a ticket and a court date, went back to the dealer and it was anightmare experience, be aware, if I'd known that before I buy from them, I would have never dealt with them.

Bought a used lexus and left the dealership heading home...

Bought a used lexus and left the dealership heading home to get stopped and get a ticket because the car they sold me had an expired state inspection. I turned around and went back to the dealership. First when I told the salesman who sold me the Lexus, he immediately said " we'll definately take care of it" then he went and talked to his used sales manager who came in with him and told me that they will not take care of it and this is my problem. Simply, they sold me a car that was not legal to drive on the street and they refused to make it right. You would think as much as you pay forthe Lexus and the service that the least you would get is an honest dealer but this is what I got. I reported the dealer to Lexus customer experience and have not heard from them yet.

Buyer Beware! They give misleading information, I bought...

Buyer Beware! They give misleading information, I bought car the whole front body turn out repainted but they said it's only bumper when they try to sell the car. Not report it to CarFax either. I report this to BBB and they never reply, not to me nor to BBB. Do not buy from them.