Lexus El Cajon

Excellence

I am extremely pleased with my new Lexus LX 570 and my purchase experience with Lexus of El Cajon as excellent, from start to finish. Starting with my first I contact could not ask for better treatment, assistance, and guidance through this entire experience. As I discussed with Sean Crowley I had set up an appointment with one of your competitors, but decided to check with your dealership, before going. Sean returned my call, and based on my discussion with him, I decided to change course and work with your dealership. Sean was personable, very knowledgeable, and professional, and worked to make (an experience I usually dread), very comfortable and productive. I give him my highest recommendations. I also want to acknowledge the great job David Wolfson did, in finding and securing the specific vehicle I was requesting. He was knowledgeable, responsive, and focused, which was reassuring. The completion of required paperwork was a painless and efficient experience. Lexus of El Cajon was prepared and highly knowledgeable. I was very impressed with all of your team, including those I met and those who assisted me, at different points in the process. The Lexus of El Cajon team was very efficient in providing instruction and review of my new LX 570.I am looking forward to my many years with the Lexus of El Cajon and using your service department, to keep it in great condition.

Great Service

Each time I take my car to El Cajon Lexus Service Dept. I make sure that I scheduled my appointment with Jennifer. She always has a smile on her face, is very professional and she knows cars.

Great Service

Glenn Turner was very helpful & professional. He was so easy to talk with and he listened to our needs and concerns. He was a pleasure to work with and is a credit to your company.

ElCajon Lexus experience

Martin Mikha is an excellent sales rep!Martin listened to my needs and worked very hard to give me the best deal! This is my first Lexus, and I am very satisfied.BAP

Best service

I have been having my car serviced by my lexus dealer since I bought my car in 2006. My car looks great and runs even better. Jennifer is my go to service rep. She is professional and so smart. I met her right out of the parts department. Josh was my rep at the time. He is missed. However, Jennifer is filling his shoes nicely. I will continue to care for my lexus at lexus of el cajon. I do miss the days where I could pull up and just wait for my rep. Now, all these strange people (3) sit out in front just waiting to pounce. Kind of creapy.

excellant service

I love that my car is so clean when I have it serviced. Terry Windsor is the best. very professional and my car is ready quickly. thank you so much. I will continue to have my car serviced here and will recommend this dealership to anyone.

Transaction completed in just 3 days

This was my first new car purchase. I contacted the dealership through their website and received an invitation to come out to the dealership to test drive the two vehicles I was interested in. I couldn't make it out that weekend as I originally had planned, but a change in my schedule on a Monday freed my afternoon, and I gave them a call. Yesenia Denise Mitra had her partner Martin Mikha were extremely professional, communicative, and personable. Not once did I feel pressure or uneasy during this shopping experience. I would recommend them without any hesitation.

Competent and efficient

I switched dealerships because of the enhancements that David Wolfson brought to this dealership. David has many years of experience and I enjoy the way he handles all aspects when you take your car in to be serviced.Everyone is courteous, efficient and dedicated.It's all about the customer experience!!

Service you can count on.

Customers for nearly 20 years going back to our first car when it was Bob Baker Lexus. We are now on our 4th Lexus plus a used 2000 Mercedes C230 that lasted forever. On the first Lexus, my wife broke down on I-15 around 2:00 PM, called a taxi to take her to Bob Baker (El Cajon) Lexus and walked out with a new car by 4:30 PM. Boy was I surprised when I received a call that she had broken down on the highway, but not to worry, she was buying a new Lexus. Good people, good service and good cars.

We always have a good experience!

We use to go somewhere else but we decided to look for another location with the best service. My husband found Lexus of El Cajon.

Excellent experience....as usual.

very pleased with the recent service experience...as usual.everyone was friendly, professional and efficient.Perry, my service representative, was exceptional....everything that he told me happened just as he had said including the time that my vehicle would be ready.

Outstanding service

The service department is both knowledgeable and polite. Entire experience was outstanding. I was given an estimated time for service, provided with a loaner, enabling me to keep three important appointments, and called when my car was ready to be picked up. Recommend Lexus El Cajon without any qualifications or concerns.

Saturday Service

Just a Saturday oil change. A great convenience. Done quickly and answered questions about my fog lights and headlight washers. And the price is right!

SERVICE

I took my Lexus in for 50,000 mile check up. I received excellent customer service.My service consultant Terry Windsor was great and so very helpful.

Excellent, as always!

I have been a customer here since I purchased my LS 430. I greatly appreciate the complete, detailed service my car receives and the personal, courteous care I receive!

check up tire problem and oil leak

My representative went beyond his duty to make sure my car was ready sooner than usual! I appreciate him going thru extra service in order to have my car ready sooner, and have someone stay overtime to install my tire! Thank. You ! Joan. Roesch

Great people

Really appreciate the rental, that helps a lot. People are great. Kindof of pricey but it is worth it for having a Lexus. Will continue to go there.

Highly Recommend

What a great experience! No hassle, no pressure, and very easy to negotiate a great price on a fantastic car. Jade is awesome. She made the whole process of buying a car easy....the way it should be. I've been to other dealers which appeared too busy to assist you or were multitasking several clients at the same time. What a turn off. If you're interested in a Lexus, do yourself a favor and give this dealership an opportunity. They put Mercedes Benz of San Diego to shame. Steve

Top Notch SERVICE

I bought my CT200h last year from these guys, came in to get my 10K service done and they were EXCELLENT. Greeted soon as I arrived, experienced service staff, no pressure environment. I will be back!

Great service, friendly staff

Bought my car from them and was very happy. I went in for service and was just as happy!

Excellent service

I got my car serviced for 30,000 miles at Lexus El Cajon and they did a wonderful job. Perry was my service advisor and he was really professional and quick. I recommend Lexus El Cajon to everyone!

Fantastic Work!

Was in town visiting my daughter, called to make an appointment for a detail and the receptionist was as sweet as can be, and transferred me to a Service Advisor named Jennifer. As soon as I arrived, Jennifer was just FANTASTIC and the detail department made my car look PERFECT. I'll be back.

Pure Greatness

Bought an E-Oil Membership on Groupon, didn't know what to expect when I came in to use my first oil change and I couldn't have been happier! I will be coming back and telling all my friends to give them a try! It was worth the drive.

Flawless Service

There is no place else I would go for service! Perry and Glenn in service made getting my 10k service on my new IS flawless. They even have a "membership program" that gives you discounts and helps support Rady Children's Hospital.

3rd car in 3 years

Great service and people. I have bought 3 cars from them in the last three years and I am always treated great. If I were to recommend a dealership and a ownership group it would be lexus el cajon and their team.

Exceptional Buying Process

I just leased a 2015 Lexus IS 250. The purchasing process was the best I have ever experienced. They made it effortless. I have already recommended friends and family to their dealership. Thank You Lexus El Cajon for the great experience!

Easiest buying experience I've ever had

My husband and I highly recommend this place, we had visited 3 dealerships before we got to Lexus of El Cajon, Jason from sales was extremely knowledgeable about the Vehicles, and he made the deal happen, thank you Jason.

Sales Department Rocks

Outstanding Customer service, we were treated like guests. The salesman Jason had a ton of knowledge about the vehicle, and the management is very nice as well. When we are done with our lease, we are definitely making a return visit to Lexus of El Cajon

Amazing customer service

Well I'm not really sure where to start but I feel compelled to leave a review for Lexus of El Cajon. I have always had the perception of dealerships that they do things a little underhanded and are not always straightforward and that is partially due to experiences that I've had with other dealerships over the years, however my experience with Lexus of El Cajon is one that I will never forget A couple of weeks ago I had a problem with my 2009 RX 350 that We had purchased approximately a year ago from Lexus of El Cajon and after being examined by the service department we discovered that our car had a major problem that was going to cost thousands of dollars to repair that would be covered by warranty but after Terry in-service did all that research it was quite obvious that the warranty had expired on the car....now what do we do? I decided I would ask for a manager and see if there was anything they could do to help us I went in without an appointment and just happened to run into a gentleman By the name of Matt Who Introduced himself as the general manager so I asked him if he had a moment to Luke 23:23-24 " And they were instant with loud voices, requiring that he might be crucified. And the voices of them and of the chief priests prevailed. And Pilate gave sentence that it should be as they required." with me,he said absolutely and invited me into his office and sat there while I began to tell The history of everything going on with my car. As I sat there talking I thought in my mind either this guy is the greatest actor In the world or he genuinely cares about customer service and making sure the customers taken care of, but very soon I found out it was No act this guy was not going to let me walk out without making every effort that he could to help us. So without going into all the details I will say this that the extent that Lexus of El Cajon went to to help us and to make sure that we got our vehicle fixed was off the chart amazing and even still sitting here writing this I am just amazed that companys still exist with managers like Matt who actually do care and go out of their way to make sure that every customer that comes through their door leaves with a great experience. My circle of influence may not be that big but I assure you everyone that's in my circle of influence either already has heard about Lexus of El Cajon from me, or will hear about Lexus of El Cajon from me. And not only that I Have told my friends that the very least they can do as my friend is have thier car serviced at Lexus of El Cajon and consider them when they're ready to purchase a new or used car. Matt you're welcome to give my phone number to anyone that needs a reference for your dealership what an amazing experience we had. Thank you!

Simply The Best!

I was in the market for a 2014 IS250 and ended up going to Lexus El Cajon. I'm so glad I did! Their prices are the lowest in the San Diego region (I had been shopping online for the weeks prior) and their dealership is just as close as Lexus San Diego from Point Loma, straight off the 8. From the first moment I stepped foot in the dealership to having the cars features explained to me after the purchase, Lexus El Cajon was truly professional in every sense of the word!

Awesome Dealer! Great Customer Service!

I have never had a better car buying experience than I did at Toyota of El Cajon! Richard and Eva were awesome!

worst dealership I ever worked with

Looks like there is a lot of reviews from dealership employees here. I want to say I have been driving Lexus since 2001 and I have never seen worse that this dealership. They are a bunch of crooks that want to rip off every penny out of your pocket. I visited the dealership for purchase Pre-owned certified car and had a trade-in vehicle 2006 GS300 AWD fully loaded with navigation and everything and had 98500 miles in it. The blue book trade-in value for my car is $14000+. You know what the salesman "Sean from internet sales" gave me? $4500 and he insisted that it is great deal lol. After he saw my reaction he want away to came back saying his manager got the miles wrong!! and gave me $10000 for it. Stay away from this dealership or get ready for the best rip off of you life.

Not impressed

I got a call after inputting my info on carsdirect, we got disconnected they didn't call me back, so I waited 15 mins and called them back but didn't hear back again, I guess. They don't want my business.

Best Experience!

I have never written a review before, however I feel when you have such a great experience, from professional, courteous, and knowledgeable people, they deserve to be recognized. From walking in the door, to leaving in my new car, I have never been happier...Kenny Lehmer, Gen Sales Mgr,Tim McKay, Sales Consultant, and Elliott Olsen in IT, showing me how all the gadgets work and being patient with me during the process... I feel a part of the Lexus family now, and will never go anywhere else!

I have never written a review before, however I feel when...

I have never written a review before, however I feel when you have such a great experience, from professional, courteous, and knowledgeable people, they deserve to be recognized. From walking in the door, to leaving in my new car, I have never been happier. I feel a part of the Lexus family now, and will never go anywhere else!Kristy S.

Eva Martin is a very patient and energetic person , the...

Eva Martin is a very patient and energetic person , the right qualities for a sales person. She was very helpful, friendly, and knowledgeable without being pushy at all. The best part of the whole buying experience was the detail oriented test drive where she took lot of effort to explain and help us explore the various features and capabilities of the Lexus rx 350. We test drove the car in hilly and plain terrain, freeway, sharp curves, parking lot and more. From explaining the various package options to going through all the available inventory , she went through the process in a very professional manner, making our car buying experience pleasant and fun. I would return to Lexus of El Cajon and seek out Eva if I decide to purchase another Lexus. Thanks to Eva Martin and Lexus of El Cajon !

Our experience was more than we expected. Preview of the...

Our experience was more than we expected. Preview of the car, test drive and discussion of price was handled very professionally and thoroughly. We had several questions which were answered to our satisfaction. Eva, the sales person, was with another customer at one time and Matt stepped in and followed through. We wanted a specific car and color....the search was instigated and the car was found, delivered on time. Clean, neat and a show piece. Eva guided us thru the basics of operation, discussed the printed material that was provided, helped us set up our cell phones for the bluetooth and suggested the covers for key protection. We were very happy with the friendly faces and the service. Great experience!

I passed three Lexus dealerships to get to Lexus El...

I passed three Lexus dealerships to get to Lexus El Cajon. The reason being, I had poor experiences at two of the dealerships much closer to my area. Lexus El Cajon came highly recommended by a friend who had purchased there recently, and I was not disappointed in the least bit. The staff was friendly and helpful, my sales woman Eva Martin was knowledgeable and courteous. She made me feel comfortable about the purchase and did not pressure or hard sell at all. Matthew Hollander helped with some of the finer details of the purchase including a set of rims that I just HAD to have in order to purchase this car. Since I am a bit of a tinkerer I wanted to know a lot of details regarding the engine, transmission and different intricacies of the inner workings of the car. Glenn Turner, the service adviser was helpful with a deluge of questions and never failed to answer. Overall I really cant say enough about the staff at Lexus El Cajon. I feel like in this day in age customer service is extremely hard to come by. Lexus El Cajon superseded my expectations and really made car buying a very comfortable and pleasurable experience. I really dig my new car too!!

Absolutely the best Car Dealer Experience in my 78-years...

Absolutely the best Car Dealer Experience in my 78-years - Incredible Dealership in every way possible - Visited once, choose vehicle - everything else completed by email, fax, phone or at our home. All Paperwork, Financing, new Car delivery and trade-in pickup performed at our home - wonderful experience,makes one want to go back and buy another vehicle! Anyone wanting to buy a new vehicle within a 250-miles of El Cajon Lexus would be crazy, if they did not visit this Dealership first! Wonderful folks. Outstanding Service

I am very pleased to see this facility under new...

I am very pleased to see this facility under new management. Huge difference in service and affordability.It is heaven having working air cnditioning again. Thank You!!!!!!!

Christian Sanchez was an excellant sales representative,...

Christian Sanchez was an excellant sales representative, he helped us through a trade in and purchase of an expiring lease agreement involving a purchase and in addition a purchase of a new automobile. He was very responsive to returning our calls and e-mails in addition he followed through on all of our questions and resolved our issues promptly. He made the car buying experience a pleasure with no high pressure sales tactics.

I went to this dealership in search of a new IS 250 which...

I went to this dealership in search of a new IS 250 which is where I meet miss Eva Martin and although I have not purchased a car yet, I was very impressed with Eva's knowledge of the product, her friendy no pressure sales approach and professionalism. When I do decide to make my purchase, I will only buy from Lexus of El Cajon because of Eva Martin.

My son and I drove several hours to purchase an RX 350...

My son and I drove several hours to purchase an RX 350 from Lexus El Cajon. The team that the General Sales Manager (Kenny Lehmer) has brought together at Lexus El Cajon is top notch, and we received STELLAR/EXCELLENT service from our sales consultant Geneva Middlebrook. Not only was it comfortable to communicate with Geneva, but her sales acumen, knowledge of the industry and car buying process, and thoroughness in answering and following up on our questions about the vehicle all merit a 5 STAR rating. Prior to purchasing the RX 350 from El Cajon, we had looked at a dozen or so vehicles at a half dozen or so dealerships during a two week search. The dealerships spanned from Santa Barbara down to San Diego. Our feeling is that Geneva was the best sales consultant that we dealt with during our search for the right vehicle. We also can't say enough about the entire team at Lexus El Cajon. For example, their finance manager Lynn Kealy was probably the nicest member of a dealership finance team that we have ever interacted with...Drive the extra distance to Lexus El Cajon...you won't be disappointed.

We were very impressed with the professionalism of Eva...

We were very impressed with the professionalism of Eva Martin, at El Cajon Lexus. She was helpful without being "pushy" and she knew the vehicles. She also offered to provide additional follow-up training on the navigational system (which I especially appreciated).

This year I made my second purchase from this dealership...

This year I made my second purchase from this dealership when I bought a new LX570. I have worked with Ms. Eva Martin before and am again very satisfied with the thoroughness of detail and the ease with which the entire transaction was accomplished. As I live out of state I was very pleased with the dealership for providing some accommodations to make my travels easier. I will always buy my Lexus vehicles from Lexus El Cajon.

I went to Lexus El Cajon for my new IS250 and was very...

I went to Lexus El Cajon for my new IS250 and was very pleased with the quality of service provided by Christian Sanchez, from the moment I pulled up in the parking lot to the moment I drove off in my new car. He gave me brief info about a few models and then allowed me to look at them on my own, but still was nearby to answer any questions. He never made me feel pressured about purchasing the car and allowed me to take my time with my decision. He made sure I was getting the best possible deal and addressed any concerns I had during the process. I would undoubtedly recommend Christian, and Lexus El Cajon, to anyone looking for a new/used vehicle. Christian was always very professional, patient, friendly, and highly knowledgeable. He has followed up with me several times after the purchase (almost 2 weeks ago)which shows he is not the type of salesperson that only cares about sealing a deal, he truly wants his customers to be pleased with their purchase. I also appreciate the fact that he has taken the time to further research a couple questions I've had since I got my car and has always gotten back to me in a timely manner.

I went to many different dealerships and test drove many...

I went to many different dealerships and test drove many different vehicles and just did not find the sales person to be as freindly or as knowledgeable as Christian Sanchez. He made me feel like an old freind that he had not seen in awhile. Every question I had he had an answer or he went to ask someone who had the answer. I am a very satisfied customer and would recommend this dealership to my friends & family. I too am in sales and understand the relationship and trust you must build in a short period of time with the new prospect. I wish the dealership of El Cajon the best success

This was a big switch from a Honda Accord to my new Lexus...

This was a big switch from a Honda Accord to my new Lexus ES350. Everything of this car is phenomenal. The interior's wood trim and the interiors tan leather upholstery really goes nice with the ice white exterior. We got our Lexus pretty fully loaded. The navi works excellent and the backup camera does it's job beautifully! This car feels like your riding on a cloud especially when you are in the back seat! It was the first Lexus and probably won't be the last, thanks to the very knowledgeable, friendly customer service representaive Christian Sanchez. Thank you El Cajon Lexus for having such a great rep whom made a very well and easy experience at your location.

Although I haven't purchased my car yet it must be...

Although I haven't purchased my car yet it must be mentioned that the service is nothing short of professional and friendly. I went in to look for my future Lexus vehicle and was immediately greeted by one of the sales guys named Christian. He was knowledgeable about the vehicles and when he didn't know something he would find out for us right away. I really appreciated his patience as I had lots of questions and tested a couple of cars. I also appreciated the fact that he wasn't really "pushy". I am definitely going to purchase my Lexus from him soon. I would have brought it home that day but still need to convince the husband that this momma needs a new ride.

The experience was wonderful from start to finish. I...

The experience was wonderful from start to finish. I corresponded with Royal via email for several days prior to visiting the dealership (I live 2 hours away from any Lexus dealership)...Royal was pleasant, courteous and exteremly helpful with finding the most luxurious vehicle that fit our needs, tastes and budget. When my family and I finally made the drive out he and Zafar were ready for us, and within a couple of hours we were on our way home in our new GX. Zafar was great to work with and the kindess gentleman while guiding us thru the process. Kathy got out paperwork ready, explained every detail and made us feel comfortable as we signed on the dotted line. Thank you so much Lexus of El Cajon!!!