Lehigh Valley Acura

4.7
Overall Rating

Customer Service: 4.8 Buying Process: 4.6 Quality Of Repair: 4.8 Overall Facilities: 4.9 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.5 Overall Experience: 4.8


By clicking the button, you agree to our submitted.

Courteous and Professional

4.8
jlamb24 on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We've always had great service from LV Acura. You are greeted warmly and treated respectfully when arriving, and most everyone says "hi" to you while waiting for your car. Highly recommended.


TOTALLY EXCELLENT!

4.8
So Happy on 11/20/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The dealership went above and beyond to help me find the right car. They were friendly, patient, honest and kind. Being the very particular individual I am, Karla was awesome with keeping in touch with me but not 'pestering' like some dealerships have been. I would recommend anyone looking for an Acura and customer service is of any importance to you, to go to Lehigh Valley Acura and let them help you--like they helped me. :)


1st class service every time!

5
tammyhuk on 11/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As a longtime Acura customer I am always impressed with the level of service I receive at your dealership, this visit was no exception. From the time I pulled in to the service bay until the time I got back into my clean, washed car my experience was exceptional. I applaud the entire staff for really going the extra mile to make the service experience quick, comfortable and stress-free. I will continue to visit your dealership for my regular service and recommend your facility to others as well. The newly designed/decorated customer waiting area is wonderful but I do have one complaint...the desk chairs need to have wheels on them so they can roll, the flat rubber feet on the chairs make maneuvering awkward and cumbersome. All in all, if that is the only complaint I have then you are absolutely doing everything right, keep up the great work!


Excellent Customer Service

5
kevinkinsleysmith on 11/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchased a 2017 Acura ILX Base model. Friendly, helpful, and professional service. Carlos and Eoin worked with me without the typical high-pressure atmosphere. Overall a quick and pleasant experience.


Fix Takata airbags and B136 service

5
Pappy on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience Saturday. Scheduled lots of service for the day. Got to dealer and asked if loaner was available. It was. Saved me. Worked with Wayne. Couldn't have been better. Cat was done early and runs great. Thanks!!!


Most luxurious friendliest dealer

4.8
Angazar20 on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I just want to say that Lehigh valley Acura is amazing! From the time you walk into the door everyone at Acura makes you feel welcomed. Also everyone is very helpful and patient. They go to the extreme to take care of your needs and wants! I'm absolutely in love with my ACURA. It has been a dream of mine to own one and now that I do I can say it with so much joy.. all thanks to Lehigh valley ACURA!!!


Great cust service, understands what is important to custome

5
Webster Kingsleys on 10/25/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Extremely accommodating and puts your needs first. Paid close attention to my narrow window of time to find, buy, finance and acquire the vehicle. I was out of town but they had what I wanted and things went great!


Just define your expectations upfront

2.8
Brad Dunn on 10/23/2016

Customer Service: 3.0 Quality Of Work: 1.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 2.0

Make sure you stop these guys in their tracks before you commit to anything. Make sure the car is properly details before delivery. Make sure you understand that the Q-Warranty is pretty much useless as the state any failures that occur from a gasket or seal is their out to not provide warranty claims. Secondly, $30,000 dollars for a Mercedes (I did not haggle over their advertised price) and they could not clean the engine compartment or the storage area between the driver and passenger seats. Did just a rush job while I was waiting in the lobby. Very disappointed by these last two items. Get a full explanation upfront on warranty and what your expectations are for delivery prior to pick up. If not for these two points I would have given them a 5 star rating.


Bill and Danny made it simple and painless.

5
Jayme1977 on 10/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If these guys were 3 hours from me I would drive that far. They went over every detail with precision. Best buying experience period and I will return for my next vehicle.


Awesome Job!

5
MMhappy on 10/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been to this dealer twice in the past and walked out frustrated because they were so pushy. This time, everyone that I dealt with were friendly and happy to help. Ray Ruiz was awesome to work with. He is not pushy and more than accommodating. Awesome job!


Did not purchase- but a GREAT experience!

4.8
Hound'92 on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We were searching for a low mileage used Acura MDX. We met Vince Luburich on the lot, and over the course of a week and a half he worked with us to find the right vehicle. He was professional, courteous, responses, and best of all NOT HIGH PRESSURE! Vince is top notch, and although we went with another used vehicle from another Vinart location, I would highly recommend you seek him out if you are in the market for a used or new Acura.


Great experience!!!

5
Mskilton88 on 09/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lehigh Valley Acura is first class all the way and would highly recommend! Jennifer and her crew were right there along the way to guide me thorough the process. Can't say enough.


First class all the way!

4.6
eurotexan on 09/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

The service manager, Rex, at Acura provides first class service and leadership. No problem is w/o a solution. He communicates openly, whenever something needs to be done you can trust it is completed, and he will ensure time is spent enjoying the car and life w/o the hassles. For the first time buying a new car, if the car is outside of warranty, I would call Rex and his team for service, before going to another after market company. It is refreshing to see a company find leaders and reward leadership to have employees like Rex. Don't ever lose him, teach the same values he has, reward his hard work, and success will be yours. Thank you for hiring Rex. Thank you for helping me see I made the right purchase in my new Acura!


New car purchase

4.8
Markf88 on 09/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Quality car buying experience. Decent selection, Good service from sales, smooth transaction and quick paperwork. I Would recommend this dealership if searching for an Acura in Lehigh valley.


Excellent service from sales person and managers

5
Aherrera on 09/02/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Good quality cars beside the above and no pressure tactics.. My wife and I felt at ease all the time. Very friendly people offering us water and coffe throughout.


Easy to work with

4.8
Ryan Donnelly on 08/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 4.0 Overall Experience: 5.0

I purchased from Xavier and found him easy to work with. He was honest when dealing with the price, quality, and features of the vehicle.


Great service

4.6
Margie on 08/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Staff is very professional. Great customer service. Facility is clean and well maintained. Appreciate the shuttle service, car wash, and inspection checklist. Thank you for a great experience.


RDX lease

5
Drkate on 08/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Maria Myers was extremely helpful and easy to talk to. New showroom is beautiful. Lots of amenities while you wait. Would definitely recommend to a friend.


Subaru Forester- My dream car- Happy girl

5
Amisha on 08/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Xavier was a pleasure to deal with from the start! He was patient and answered all of our many questions.


Seamless

5
Renny on 08/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Absolutely professional and tremendous value. I would definitely refer Maria and the staff to anyone looking for a vehicle. They got us done with the paperwork in less than an hour and the car ready to roll the same day.


Excellent Customer Service

4.8
Catuta on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Excellent customer service, quality of work and friendliness provided by Maria and her manager. I would highly recommend Maria and her manager to anyone who would like to purchase a new car at this local dealership.


Excellent service

4.8
Mjgreen1420 on 08/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Took care of our airbag problem by allowing us to use a rental car while waiting for the part to come in. Very nice service staff.


Outstanding

5
Mike on 08/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

All around superb service. All of the employees that I dealt with were excellent. I always feel that I am treated well and they take great care in providing quality services.


Worked with me.

5
MDX on 08/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I always have good experiences with this dealership. They go above and beyond and are always mindful of my time. Rex provided me with advice and information for the best payment options.


Here we go again

5
Loni Boyer on 08/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my 4th Acura purchased here. Why go anywhere else? Best sales and service! They are knowledgeable and take pride in their products I'll be back


Airbag recall

5
1234 on 08/06/2016

Overall Experience: 5.0

Although the situation with waiting for the part was extremely frustrating, the dealership did everything they could to help during the situation. They promptly him at the service as soon as they had the part.


Awesome service

5
acuraowner on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jim from Lehigh Valley Acura's service department was SUPER helpful, informative and friendly making sure my vehicle was prepared in a timely manner and took time to address my questions and concerns. He even personally double and triple checked things for my own peace of mind! I highly recommend this dealership -- can't say enough. Everyone I have worked with or bumped into here has shown amazing customer service. THANK YOU!


Great service department

5
volvo1255 on 08/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my first Acura in 2005. I have been using this dealership since then. I ouch asked my 2nd Acura in 2012 and I'm still using the service department.


always a good experience

5
annro03 on 07/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have just experienced another good service experience at LV Acura! Wayne assisted me in scheduling and handling the service appointment with great care. I trust the service department at LV Acura because I have had 8 successful years dealing with them. I love my Acura and would not trust anyone else to service this vehicle.Thank you!


Inspection plus

4.8
ER on 07/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

It was time for my car's annual inspection. The Acura service was outstanding. They also handled the airbag recall at the same time, saving me from another appointment.


Major repair made easy

5
NEWVISION Communications on 07/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My MDX required a major engine rebuild - it was a big job. The service department made it look easy. Scheduling the repair, coordination of a loaner car, communications during the repair and at the completion of the project were all spot on. It was an exceptional experience.


Delivery Experience

5
MetroWest Edu on 07/21/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I took delivery of my long awaited RLX yesterday. Ray Ruiz was phenomenal going over all the safety features and recommended settings. The support crew of Maria Myers and Jennifer Hilbert were very accommodating. I enjoyed the buying process.


Air Bag Recall

5
springy on 07/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

In the 13 years that I have owned Acuras, Lehigh Valley Acura Service has always been exceptional service. Coordinating the Takata airbag recall was no different. From securing a rental car, to fixing the recall, and also coordinating other service due (inspection, oil change, tire rotation, wiper blades, etc.), the entire process was stress free. I dealt with Rex and Jim on this service, but I have also dealt with Wayne at other times. All are very professional, very personable, very knowledgeable, and genuinely want to help their customers. I never hesitate to recommend this Acura dealer and their service department.


Great Express Service

5
Eric in Center Valley on 07/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Drove in over my lunch break to see if I could get an oil and filter change...they took my car immediately and wrapped up the service in 45 minutes. I was very impressed, and the complimentary car wash is alway appreciated.


Recall Coordination

5
Dariusz on 07/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent customer service. Quick and efficient.Lehigh Valley Acura service organization handled the situation exceptionally well. Returned car was not only fixed but also washed.


Recall Coordination

5
yezersk on 07/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

With the huge number of affected vehicles included in the Takata Air Bag Recall. I felt that Lehigh Valley Acura service organization handled the situation exceptionally well. Although without my ILX for three months the replacement process was fair and the providing of the rental car was beyond what other manufacturers did.


Very very satisfied

5
Gaildreyfus on 07/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Xavier Diazwas my salesman and he was excellent! Honest , professional , and gave me a great deal. You can't ask for more than that! Thank you Xavier!!!!


Fantastic customer service

5
MPM on 07/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Customer service, especially by customer service, especially bye Jim or James. They took excellent care of my car, went above and beyond the standard effort, and made everything happen in a timely fashion. Returned my car to me cleaned and detailed and looking fantastic as well as repaired. He is a great asset to your customer service repair center.


Excellent service

5
AwesomeAcura2 on 07/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Pleasure doing business with LVAcura. We have been highly pleased clients of VinArt Honda and LVAcura for the past 22 years. Love the product. Love the service.


wonderful experience

5
marie03 on 07/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very happy at the service and the friendly staff, also the flexibility of picking up my car. I also like that they offer specials and send me coupons to help keep my maintained. Thanks so much for another pleasant experience!


Great servos as always. Wayne does a very through job

5
Dennisj on 07/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They do great job, very professional. I would not go anywhere else. I was out of town in NJ and went to another Acura dealership the serve was very poor compare to Lehigh Balley Acura. Wayne is a pleasure to deal with


Service

3.4
Sam&Mario on 06/18/2016

Customer Service: 5.0 Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 1.0 Overall Experience: 3.0

Customer service was great ... Over priced for the service I had done . My B1 service light was on I did the oil change and filter myself and it basically came out to the same price for them to just do the tire rotation and check the fluids, brakes and battery life... and my fluids were said to be checked and filled but my coolant was low so I had to go and ask them to fill the coolant smhh... It just made me double guess if they actually checked all the items they were suppose to.. By the way the coolant was checked off as filled on the inspection sheet !


Great service!

5
MartaM on 06/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been coming to the dealer for some time with my Acura and always have a great experience. Last time met Rex and can not say enough about his great attitude and professional approach to the customer. Service was quick I was involved in decision making in regards to what needs to be done with my vehicle. Great looking new office and waiting room.Thanks,Marta


Wasted 3 1/2 hours of my life

1.4
kb on 06/16/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

An air bag recall lead into having a rental car (not even an acura) for two months. I finally, have my original car back ONLY because they contacted me saying that my Acura TL 2010 is in high demand and for me to make an appointment with a sales manager to get me into another vehicle. So I bit on the offer needless to say, after 3 1/2 hours of my wasted time on a beautiful sunny day, a predictable sales process, no sale made on a newer used vehicle for me regardless, of me being a very unhappy customer after learning that I (my keys) got lost in the air bag recall shuffle when all along they had the part needed to replace air bag recall. I will never go to this car dealership ever again and I discourage others to do the same. All they care about is paying off their debt for the new "senseless" show room.


Service appointment

5
Kathyl Cruz on 06/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was very impressed. With the newly remodeled waiting room. Also with the fast and friendly service. Was there for a state inspection and oil change , wash very please that they washed and vaccumed car when service was completed


Above and beyond

4.8
Kirbyjojo86 on 06/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The sales department went above and beyond to ensure my experience was 5 star! They were thorough, quick and always checked in to ensure I was comfortable


Excellent purchase experience

5
Dtowngirl on 06/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The team made my purchase very smooth and easy. I had a good idea of what I wanted, and I worked with Rich who was very accommodating and a pleasure to work with. I was able to trade in my car, and find the right Acura to meet my needs. I highly recommend this team!


Excellent on time service

4.8
Retired guy on 06/10/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Service visit . Everything was done on time , done well and at a fair price. Jim was very helpful and clearly described the service items and choices for today's visit.


Traded in my 2014 MDXfor a 2016 MDX and very happy!

5
MHaydt on 06/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I bought my 2014 MDX, I really wanted a white exterior and black interior. That was not an option at the time, so I settled for a different color. Loved my vehicle from day 1. I decided to trade-in the 2014 for a 2016, and very happy to finally have exactly what I wanted. I have no doubt I'll love this new MDX as much as the last two that I owned!


Acura Dealership

5
Nde4546 on 06/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Fantastic to deal with, quick efficient and extremely reasonable and loyal to returning customers; 6th straight Acura MDX, would not go anywhere else! Fantastic Mgmt and sales


Wiper repair

5
Iobsts Sunoco on 06/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wayne, Jason and Jim have been a pleasure to to deal with anytime I need service.This is my third MDX and they are very knowledgeable and helpful with any question I have.


First oil change

5
Ne1410s on 05/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service guys were pleasant and helpful. Tried to find the problems that I was having. Pleasant and attentive. Gave me a nice loaner car while I waited for service completion. Asked about upcoming emissions and inspection so that I wouldn't have to come back.


Inspection

5
Smohrey64 on 05/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Came in for state inspection. Took to my place of work by shuttle and back. All service done quickly and car was washed and vacuumed before noon. Work was done professionally.


General service

5
PT on 05/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

By far the best service experience I've ever had with a dealership. Great service and good prices from a team that is committed to your satisfaction. I highly recommend them and will continue to get my car serviced by them.


Acura service review

4.4
Reilson128 on 05/24/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have clerk fed Excellent customer service. The dealership offers convenient hours. I usually experience aquick turn around time. Mimalpreciate thenfsctnthe dealership offers a complimentary wash & vacum, and the use of a loaner.


Best experience ever

5
Fernandezangel on 05/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a used MDX from Xavier he was professional and knowledgeable he helped me and my wife with our purchase. I recommend this dealership no haggling or games. But truly Xavier was the reason I bought the car the same day. If you looking for a car ask for him, he doesn't cut corners like my past buying experience with other sales people.


Satisfied

4
Reliable Product on 05/17/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 4.0

Great experience. Sales person was very knowledgable and polite. Salesperson true to expedite and even ran to get the car. Sales manager came out to nature our experience was good.


Never again

1.2
rklemer on 05/15/2016

Customer Service: 1.0 Friendliness: 1.0 Pricing: 2.0 Overall Experience: 1.0

The only reason that I am even giving this review 1 star is because of the salesman we dealt with. The management was absolutely HORRENDOUS! Eoin was arrogant and condescending. I was the one purchasing the vehicle and they would only address my husband when speaking. On the day of purchase we were told we had a 5:30 delivery time. They did not begin to process our transaction until 7:30. We drove over an hour away for this vehicle, left work early, and rushed to make sure we were punctual. It was very disrespectful to our time. I would not recommend this dealership AT ALL. If you must use them, ask for Xavier, he was the ONLY reason we returned and purchased our vehicle here.


problem with battery

4.6
Joe M on 05/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

AAA installed a new battery and the cable needed to be replaced which the AAA technican couldn'd do and i called Rex and he was able to fit me in


Always a gods experience

5
Ka29 on 05/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very nice people. Polite courteous and informative they always run on time and their work is great I plan on buying another car there in the near future I love the courtesy car wash and vacuuming they do It is worth the trip


Service Department

5
DaveL on 05/12/2016

Overall Experience: 5.0

I own a 2014 MDX. Nice vehicle but there have been some normal warranty items and the regular oil changes, tire rotation, XX,XXX mile services, etc. I work with Wayne and with Jason in the Service Dept. Both are solid professionals and truly want to deliver high levels of customer satisfaction. I work with Jason most of the time. I give him 5+ Stars... He is really timely, a great communicator, and seems to work very hard with his techs to address issues. Their pricing is "dealer level pricing" but I think they work hard to keep costs down and earn your long term business. I plan to take my MDX to LV Acura for my next set of tires. Jason is working with me on two All Weather options.


best customer service EVER !!

5
jill long on 05/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was the 4th time purchasing a vehicle at Lehigh Valley Acura and I must say every time just keeps getting better and better. Michael Silver along with Vince Luburich went well above and beyond any expectations I could ever imagined. When I left the dealership I felt like I hit the lottery on Christmas morning !!They took the time out to find me a great car at a great price .They were very kind , helpful and knowledgeable. I will definitely return again !!! Love this dealership !!!!


Excellent Service Dept!

5
sheppyman on 05/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been an MDX owner for about 3 years. The service staff at LV Acura is second to none! I have had experiences with Wayne Kindall, Stacy Haines, and Jason Rose and they are all very knowledgeable and thoroughly explain the services available and suggested. They are not pushy and if you put services off they simply add reminders for your next visit which is very important for the driver's safety! Whether you are going in for routine work or something a bit more involved they often answer my questions before I can ask them. They are also very communicative and personable through email. I do not feel like a number, I feel like a valued customer! This is a tribute to the hard work and quality customer service at LV Acura!


Feeling good

5
NEWVISION Communications on 04/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Excellent service from start to finish. I would recommend Lehigh Valley Acura to anyone interested in a new car. You can't go wrong with the product or service.


service price

3.8
Acuratl on 04/12/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 1.0 Overall Experience: 5.0

Jim is a very nice person. But the price of service is very expensive.Wish have more discount for old customer. Then will go to service more often.


Always great

5
Mom2456 on 04/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jason pleasant and always is on top of my car and when it will be done and total cost I enjoy dealing with everyone at this dealership


Fantastic Service and Communication!!!

5
Cardude16 on 04/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I took my company's 2007 Acura MDX in for service. This car is a shared corporate vehicle and I knew it needed work. I called and scheduled the appointment for a laundry list of routine repairs. I arrived at the dealer and was greeted by Wayne and Rex. They were extremely friendly...especially for 7 am! Wayne called me in about an hour or so to let me know the vehicle needed a few more things, which with the way this car is driven I wasn't surprised. The one thing that Wayne did that I was very pleased with and wish more dealers did was even though the car was not going to be done the same day, he called me at the end of the day and gave me an update on how things were going and when he thought it would be complete. I went back the next day to pick up the car and it drives like a dream. We as a company are very pleased with the work done by Lehigh Valley Acura. We appreciate the exceptional work and fantastic customer service! We look forward to doing business together in the future.


Service

2.2
Frenchy on 04/05/2016

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

New car and they already found something wrong with it. Thought acura were better than other makers but I was wrong. Also found out that my car was a demo. Didn't know that


Great service

5
Happy customer on 04/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I took my 2012 Acura TL in for inspection, oil change and four new tires. I had priced the tires around and they were competitively priced and included free wheel alignment. The service reps are always courteous and helpful. I appreciate the complimentary car wash and vac. And the free coffee and bagels make the wait a pleasure!


Urgent visit!

4.6
Connie on 03/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I forgot to get my Acura TSX inspected and was in a panic. I called them and they got me in the same day! Everyone is nice to deal with and there's a nice clean place to wait. It's always a good experience dealing with them.


did not live up to the promise made from previous visit

1.8
kenoster on 03/28/2016

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

In February I came in with a road noise problem and was advised that after 19000 miles that all four tires where wearing on the inside causing road noise. I asked how can that be after only 19000 miles the majority of which was highway miles and also no bad weather driving as the car has been in SC for the winter months. No answer, the tires had been rotated twice and there was no alignment problem. The rep, Stacey said the LV Acura would correct the problem, she had to talk to service manager and tire mfg. She said problem would be fixed by replacing ALL tires at no charge. We scheduled a return visit for March 24th which was after we returned from vacation. On March 24th I came in dropped the car off and a few min late I received a call that said, Stacey is no longer with Acura and no discussion was done with service manager or tire rep. Jason would now have to do that work. 3 hours later Jason called to say that tire rep would only give credit for 25% of rear tires only and that the rest of the cost was mine to bear. This was not what I was promised in February. I reluctantly had the rear tires replaced.I am disappointed that LV Acura did not live up to their February service call promise to replace all four tires and I am disappointed in ACURA corporate in that the quality of the $50K MDX which was sold as a " high quality luxury car" is not up to that standard.I have recently taken the MDX on a road trip and the road noise is still present.I


Always great Service

5
nanovic on 03/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Always great service; would take my car nowhere else.I have q 2006 TL with 183,000 miles on it. All service done at LV Acura but for one oil change at LV Hyundai (In a hurry; full up LV Acura sent me over to LV Hyundai).


Great service!

5
BusyBusy on 03/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rex Weaver and company certainly took care of my car needs. As always, they are so courteous and friendly. It's always stressful going in because you go in for one thing, here I needed an oil change, and you find there are other services that need to be done to keep my car running efficiently, and the service people explain everything and do not pressure you that 'it has to be done'. I think that LV Acura is run top notch and I have recommended them many times.


Service can't be beat

5
BusyMom on 03/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I can honestly say this has been a dealership we enjoy working with...we have owned 4 Acuras and have leased/purchased 2 of them from Lehigh Valley. They are fair and the purchasing process moves along quickly. The service department is amazing and it's nice to see the same advisors year after year working there.


Prompt and courteous service

5
gsud on 03/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brought in my 2012 TLX for an oil change. Was greeted by an employee in the parking lot, even before entering the building and directed to the service desk. The paperwork to write up the order was efficiently done. I decided to wait for the car, was told about 90 minutes, but it took only an hour for me to be on my way. The service desk is very proficient and lives up to the true meaning of the word - "service". Well done!


As Always - Ultimate Customer Service

5
Jim2009 on 03/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Hats off again to Rex Weaver and his entire Service department. Brought in my 2011 MDX for an oil change and tire rotation for the $24.99 service special that I received by email. Can't beat that price! Stacy, as always was her ever pleasant self and greeted me with a smile. She informed me that I needed a 4 wheel alignment and negotiated a reasonable price since I was not expecting that repair at this time. Work was done in a timely manner which got me to work on time. The Vinart dealerships are the best dealers that i have ever dealt with. Thanks to Andy Wright's guidance, my family owns two Hondas and 2 Acuras! We will never purchase a car anywhere else.Jim Castagna


Excellent every time

5
Marty22 on 03/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had regular service for my MDX, and as usual, service was excellent, prompt and thorough. Can't beat that complimentary Wash and vacuum! People were friendly.


Excellent service!

4.8
kbd1964 on 02/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I recently brought my Acura TLX in for service (Inspection & Oil). Stacy was very thorough and pleasant to deal with! I was in and out with dropping my car off and picking up my loaner. Before I leased my Acura I heard from my friends that Lehigh Valley Acura provided excellent service and so far they have lived up to that recommendation!


Great Dealership all around.

5
imranger on 02/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Took my MDX in for inspection and service. As always their service advisors were cordial, understanding and helpful. When I picked up my vehicle a representative even helped me set up my autophone to my cell.


Excellent Service

5
Alan on 02/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had my Acura in for oil change and related services. The technician advised me that the front brake pads were showing wear, so I had them replaced as well. LV Acura ervice is always courteous and efficient..


All weather mats

5
Leeann on 02/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I arrived at the service department to order mats for my RDX. They had the mats in stock. The service folks vacuumed my car, washed the car and installed the mats. Excellent service


2011 Acura

0
2011 MDX on 02/03/2016

Great experience with sale department as well as other members. Will Def go back!! Very friendly and knowledgeable as well!


Oil Change

4.2
Joe M on 01/24/2016

Customer Service: 5.0 Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I had my oil changed becasue even though the reading showed 50% the "check oil' message kept coming on!Service was able to give me an appointment for the next day. The technican who changed the oil fogot to reset the "oil reading" to 100% and I called the next day and Stacy walked me me through resetting the guage


Service "Check up"

5
Pat on 01/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I hadn't driven the car for a few months and wanted it checked out even though it didn't need the oil changed by mileage. It was thoroughly checked, needed just a few minor items, and now I feel confident driving the car myself and having my son drive it. I always look for Wayne - he is great.


Always great service

5
MartaM on 01/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been there twice now with my Acura. Always great service. Wayne at customers service communicated with me clearly and ask for my agreement every time something needed to be done also was clear on pricing which was very important to me. Highly recommend the service there.


LV Acura is among the very best there is! Wayne

5
Chip#1 on 01/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I have been buying or leasing various Acura models at LV Acura since 1990. In total, seven: Legend, Integra (2), RL, TSX, MDX and our 2014 RDX. Great sales, service and support staff. I like dealing with Wayne Kindall in Service. He is always personable and professional.


Excellent Service Department

4.8
Ed on 01/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have been using the service department at Lehigh Valley Acura for 10 years now and find them to consistently provide excellent service. The staff is very knowledgeable. The mechanics can always address my issues. Pricing is reasonable. Parts are usually always in stock. Customer waiting area is very nice and friendly.


Emergency Service

5
Sue on 01/01/2016

Overall Experience: 5.0

I have been doing business with LV Acura for a number of years and have always been satisfied but this was by far the best experience. My car was towed to the dealership on a Sunday morning and by Monday afternoon I was back on the road, repairs made, car cleaned, everyone happy.


Exceptional Service and Attention Before and After Purchases

5
Bob on 12/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have purchased 4 Acuras from LV Acura over the years and are completely satisfied with the level of service before, during and after our purchases. Ray Ruiz is friendly, courteous, fair, and an advocate for the buyer. He doesn't forget about you after the sale either. He remains in contact and is available to assist in solving any service issues you may encounter. A great experience that we would recommend to others without question.


Excellent Car Buying Experience

5
salty1234 on 12/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I originally came into this dealer wanting to test drive one of their vehicles to compare it to my 4 month old Acura purchased at another dealer in New Jersey. After having to go in for services multiple times for an issue that was never resolved and they deemed not a big issue, resulting in a miserable driving experience, I decided to try a dealer in PA. Their vehicle did not have the issue mine had and although I wasn't originally intending on buying a new vehicle (thinking my dealer would do something for me), I ended up deciding to just purchase that day. I worked with Maria and she was helpful from the moment I walked in when I told her I just wanted to compare their car to mine and she was not expecting any sale. Ultimately, Maria worked with me and my situation to get me out of my current Acura and into another one that did not have any issues. Although, it was a long day for me, I was able to drive home in a new car with everything done and taken care of for me later that night. Despite it being a stressful situation (having to buy another Acura in just a 4 month period of time), the entire team was patient with me and made the process as easy as they could. Maria took the time on another day (better for my schedule) to go through the Acura with me in more detail than my original dealer did. She has been prompt with responses to any of my questions. My recent visit to service to replace a key I lost was very pleasant as well. I am really happy I discovered this Acura dealer. It takes me 45 minutes to get to them, but the service you get is worth it.


excellent service

5
happy-ac-owner on 12/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Repair was done quickly Loaner vehicle was amazingSpeedy drop off and pick upFriendly staffA truly positive experienceThank you Rex Weaver and the Acura service team!


Purchase Experience

4
Sanjaymgl on 12/11/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

I had a wonderful experience buying my car. Sales person Maria made buying easy for me. She was able to answer all my questions and quickly coordinate with my credit union to speed up delivery of the car. My only gripe about the experience is the fact that they only had 1 set of keys for the car, which cost me an additional $200 to get a second set.


Great Sales/Service from Rich.

5
jcpatt on 12/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I contacted Rich Berkheimer in the sales department asking him for some ideas on a pre-owned first car for my daughter. Not only did Rich listen to what type of car I was searching for, but he also explained numerous differences in makes/models and how each car suits different styles of drivers. Safety and reliability were a major factor for Rich over performance and style. That made me extremely at ease due to the fact that this was a car for a teenager. Rich offered far more than most sales people that I have dealt with over the years and he truly is looking out for you as a person and not just another sale. I purchased a great pre-owned Acura TL from Rich and will definitely return when looking for another car.


Purchase vehicle through Rex Weaver

4.6
preownedTL2013 on 11/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 4.0

A family friend had purchased two cars from this dealership, so we gave it a try and found a car that we liked. There were some issues with the processing of paperwork and minor problems with the vehicle itself, but after speaking with Rex and Andrew it was immediately taken care of. Rex was great and provided the best customer service. If I were to purchase another vehicle it would most definitely be through Rex and not another sales rep.


always pleasant

4.6
todds rxs on 11/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I know I'm going to get great service. Both Stacy and Wayne are very thorough, they explain everything extremely well and the ServiceTechs ALWAYS get me going in a timely basis.


Awesome Service

5
mmakoul on 11/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rex Weaver personally picked up my MDX to install an airbag upgrade. He did this out of concern for our safety. Such exceptional service is almost unheard of in this day and age. I couldn't be more impressed with the level of service and professionalism.


Best Service

5
barbara.craigmcguire on 11/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The people in this service center go way beyond! I have been using this service center since 2001 and have never been unhappy with them.


Fantastic experience...

5
PapaG on 10/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bill Cossman and the LVA team not only beat my target price, they worked very closely with me to make my purchase process pain free and even helped me get my old car ready for private sale. I hate when I know more about a car's features and functionality than a sales person, but Bill is the MOST knowledgable salesman I've ever met. My car has exceeded expectations (for goodness sakes, it drives by itself!!) and the one hour drive for me to get to LVA is well worth it.


Best experience ever!

5
beth on 10/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We choose Lehigh Valley Acura on a recommendation from a Honda dealer in the Montgomeryville, PA area. They said they were the best Acura dealer around. We were very pleased. From our car salesman to our finance person, it was all good. We bought a preowned RDX and were traded as if we had bought a new car. Well done!


Overall great experience

5
MP on 10/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Amanda is a great salesperson . . . she delivered on all her promises! The dealership was very responsive and welcoming.Only one frustration: the financial person who's the designated hitter for selling add ons (e.g., extended warranties, leather protection, etc., etc., ) doesn't know when to stop pitching. I finally had to tell him to stop talking . . . he's is painful! He was try to re-sell you the tires you just paid for if you don't threaten to walk out of his office.Excluding him and his strong-arm tactics, great experience!


Excellent service

4.8
Zohny on 10/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had my 2003 MDX serviced here several times and they were always prompt accurate and very nice. Most of the work they did for me was Acura recalls, but my experience with their work has very good.


Above and beyond

5
Munizjes on 10/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Amanda and Stan were unbelievably helpful! They took the time to work through an incredible deal for me, all the way up until the doors closing. I couldn't believe how kind and generous they are. Thank you for a remarkable experience!


Great "service"!

5
marie03 on 10/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everytime I go to the garage to get "service" I cringe...ya never know what they are gonna come back with, what needs fixed......I never feel that way at Lehigh Valley Acura. They work with me, there are always coupons and they wash and vacuum my car. The staff is very friendly and out of their way helpful! Thanks!


Leasing experience

5
jnbrita on 10/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came in to renew my lease and at the end of my visit received excellent customer service and a great new car. The sales team was knowledgeable, helpful and welcoming. I would highly recommend this dealership to anyone.


great sales help

5
carbuyer12 on 09/30/2015

Overall Experience: 5.0

I recently have been shopping for a new car. I went to Lehigh Valley Acura and worked with an excellent sales consultant, Maria Meyers. She was very knowledgeable and I enjoyed all the explanations of the new technologies. She provided good advice. I never felt rushed or pushed. I would definitely go back there again to shop for a car.


Awesome Experience

5
briant on 09/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was on my way to New Jersey to purchase a BMW or Mercedes Benz, but I couldn't make up mind which car to purchase. A friend mentioned to me that I should look at the Acura (a car I knew nothing about). I went online and found Lehigh Valley Acura and as they say, " The rest is history". I have two words for you... Vince Luburich. Vince has to be the nicest Sales Consultant I ever met when it comes to purchasing a vehicle. No pressure, no hassle, just an all around nice guy with a lot of knowledge about the cars they sell. If you are looking to purchase an Acura, check out this dealership, ask for Vince, and tell him Brian T. sent you!


Outstanding Service provided

4.8
rickacura on 09/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Your staff at Lehigh Valley Acura handled all my requirements in an exceptions manner -- had my oil changed , tires rotated and balanced , and replaced the rear differential and transfer case fluid -- all was done in a friendly manner -- thanks again


Service for Check Emissions System Light

5
Dustin&DevonW19 on 09/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the second time I brought my car to the service department since I bought my car in April and my husband and I have to say the have phenomenal service from the moment my husband and I walk in to the moment we leave. They were able to diagnose my problem and even said my battery was going bad and in the end I walked out paying nothing when I got a new fuel cap, battery, oil change, tires rotated and filter changed. I have never been to any where else where they really care and treat there companies life family. We will defiantly recommend Leigh valley Acura and there service department! Way to go! Keep it up :).The Wilsons


Great !!

5
Luis on 09/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Always been great for 15 years been using service . Always a friendly visit and great customer service , will always use service here . And recomend to any relatives and family .


Always a wonderful experience!!!!

3.6
Actl1 on 09/13/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 2.0 Overall Experience: 4.0

Thanks for being such a great service department. When there's a problem they usually dionose the problem right away & service writers seems to know the answer to the problem as well, which helps the mechanics. At times some work can be very costly, but somehow they will try to make a way to save u money. Also service writers are very professional, courteous, & greatly appreciated!!!!


Never disappointed

4.2
Connie on 09/13/2015

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 2.0 Overall Experience: 5.0

Everyone is always pleasant and easy to deal with. The service is good and the facility is very nice and clean with free internet so I can work while I'm waiting.


best service

4.8
heather on 09/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The service provided at LV Acura is always beyond my expectations. The service dept attendants, the service schedulers and the service technicians provide superior service.


Excellent Service

5
BobnRobin on 08/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our Service Adviser was pleasant and efficient, explaining what would be done and the associated costs. The services were completed before the expected time and we left with a washed and vacuumed car, which is greatly appreciated.


State Inspection and Service

5
deron001 on 08/25/2015

Overall Experience: 5.0

Went in for annual PA inspection. Also had several minor issues with a tire and theTPMS system. Also had some brake work done as well. Out in just two hours. Wayne isvery accomodating and easy to easy to work with.


Routine Maintenance

5
Acuragirl80 on 08/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have nothing but confidence in the Acura team. Wayne is excellent and accommodating. The work they do is top notch. It is a pleasure doing business with them.


Lehigh Valley Acura Service is fantastic!

5
bluehenfan on 08/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've been coming here for over 10 years. I have owned two TL's and my wife has an MDX. Everyone in the service department, especially Wayne, are very nice and accommodating. They truly care and make sure I understand what needs to be done, what it costs, and how long it will take. I never feel pushed or rushed into a decision. The work is always done right and in a timely manner. I highly recommend them.


LV Acura replaced some recall parts for my TSX.

5
Anne1955 on 08/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service department folks were very cordial and helpful. I was offered a shuttle, as the work was estimated to be a 2-1/2 hours and I didn't have time to stay at the dealership. As it turned out, I was able to arrange a ride, but I certainly appreciated the offer. The new parts were installed and my car was washed and vacuumed!!!! Love that!


150,000 mile service

4.6
Truggs on 08/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Wayne was quick, professional and accommodating. No reason to go anywhere else! Plan on keeping my Acura as long as makes financial sense and feel confident this is the service I trust.


Lehigh Valley Acura Service Team is Excellent!

5
Mbarrovecchio on 08/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The Lehigh Valley Acura Service Team works hard to show me that they value my business.They are friendly, professional and accurate. The work is always done right the first time.Do yourself a favor and have your vehicle serviced here!


Routine Service

5
RichK2014 on 08/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Another pleasant experience during a routine service visit. The service team, especially Wayne Kindall, took care of my 2012 MDX servicing in a professional and timely manner. Thanks again to everyone and also to the service bay pros.


Feedback

5
Hellen53 on 07/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Always friendly. Keep you updated on your vehicle status provide drinks and bagels for breakfast. Have tv on for entertainment. They Always make sure your okay


My experience was great.

5
Mpatti123 on 07/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been going to Acura for thirteen years. They explain every part of what is wrong with my car when I go in basic terms so I can understand. They are quick and direct to the point. They don't try and sell me something I don't need. There service center is the best. That is why I keep going back year after year.


Great

5
Nepo on 07/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

No issues, car fixed. Loaner cars make all the difference. As long as i have a loaner i dont care how long they need to fix my car. But they are pretty fast.


Excellent Service

5
alancunn on 07/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have always had great service at Lehigh Valley Acura. I called on Friday afternoon and they scheduled the service for the next morning at 8:00 am. When I dropped off the car, I was immediately met by Wayne Kindall. Wayne walked me through the exact service which would be performed and shared with me the cost for each service. He accurately gave me a time required of 90 minutes. Exactly 90 minutes later, the car was completed.When I got back to Lehigh Valley Acura, Wayne went through the complete report on my car. He kindly found a discount for 15%.Also, LVA provides a free wash and vacuum of my car which is a savings of $15.00.Overall, my experience at Lehigh Valley Acura and with Wayne Kindall was excellent!


Excellent Service All of the Time

5
Karmike on 07/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been taking all of my Acura vehicles to Lehigh Valley Acura for the past 10 years and I have always been pleased with my service experience and I do not expect that to differ in the future.


i've never had a bad day at Lehigh Valley Acura

4.6
todds rxs on 07/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

One of the best service departments I've ever dealt with. Great explanations of all service required. Friendly, courteous agents. Very clean service area and sales floor.


Wonderful Service

5
natped on 07/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been taking my car to the Acura Service Department for 4 years now and I could not be happier with the service they provide. I have worked with Wayne and he has always been so professional and through while still bringing a personal touch to the experience. I always walk out of there feeling confident in the service I received as well as like I am the most valuable customer they have. I will continue to take my car here for years to come.


Excellent Service Again

4.8
MikeyD on 07/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Lehigh Valley Acura has always provided excellent servicing of my Acura automobiles. I've been a customer since 2007 and have owned 2 MDX's and 2 RDX's all which have been serviced at LVA. I find the work is done right the first time and the service staff is always very knowledgeable and friendly. That's why I keep on coming back.


great service

5
kimkathy on 07/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

all work that was required was explained. waiting room is clean and comfortable thus waiting while work is done is always pleasant. coffee and bagels is a very nice touch.


Acura Service

5
Kate on 07/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My most recent experience with Lehigh Valley Acura Service was excellent. The service employees were congenial as well as courteous while accommodating my needs to have the work completed on my vehicle.


excelent

4.6
todds rxs on 07/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Excellent timely service they explain everything in detail friendly showroom is always clean service area well maintained TV programming is so so ...my 2002 RXS has 176000 miles and runs like a clock


Always a good experience

5
volvo1255 on 07/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I always take my Acyra to Lehigh Valley Acura, I purchased my 2 Acura's here and I always have them do my services. M


Inspection/Check-Up

4.8
ajbray on 07/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

From the time I step foot in the parking lot of LV Acura, I am treated with the utmost professionalism and respect. This morning, as I walked toward the service door, a technician made eye contact with me and immediately stopped what he was doing to open the door for me. That set the tone for the entire visit as everyone I came in contact with was kind, courteous and professional. Wayne Kindall, my service advisor, is always a pleasure. He keeps in close contact with me about what service is recommended for my car and is straightforward about costs and necessity of these services. I cannot say enough about Lehigh Valley Acura's service department!


Friendly, fast service.

4.8
larik9 on 07/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Had the pleasure of dealing with Wayne Kindall. Wayne gave a detailed explanation of the service needed when I dropped off the car. Since I was waiting for the car, then on to a meeting at work, I needed an estimate of the time it would take to complete the work. Wayne estimated the car would be ready by 9 am. My washed car was ready by 8:59 with everything completed as quoted. Excellent service.


Service beyond the call of duty

5
Jmjsatisfied on 06/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A faulty Bluetooth kept me returning to Acura service. The determination to solve the dilemma was relentless. I was kept in the loop throughout the multiple visit service process. Rex assured me that nothing less than perfection would be an acceptable resolution for my misbehaving Bluetooth. On two occasions arrangements were made to pick up my vehicle at my place of employment or my home, the later leaving me with a loaner car (an unexpected treat). As my schedule was busy, every effort was made to accommodate me. The outcome was a fully replaced system by which I now have operational Bluetooth in my RDX. I have and have always had confidence in Acura service. I tell everyone I know about the pleasant, easy to work with service staff. My cars have always been returned to me washed, sometimes waxed, and service fully explained in every detail. The Acura vehicles are great cars, but it is the service that keeps me an Acura customer.


3's a charm and so will the 4th and 5th and...

5
DanielleandJeremy on 06/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have now purchased 3 vehicles (2010 TSX, 2012 MDX, and 2014 TL) from LHV Acura. The sales team is awesome as is the finance team. I never got the run around on price or trying to be upsold, just straight forward to and to the point. In fact the last car the deal was so smooth that I left the same day within an hour with the car (fully detailed I might add) Since it was after hours there was a few things that needed to be done the next day and the sale person drove to my wife so we did not have to come all the way back out.I should point out I have to drive 45 minutes to get there and there is another Acura dealer 15 minutes away in Reading.... but because of the service and ease of making a deal I will be back for a new TLX in a few months!


Fantastic dealership, fantastic people, fantastic results.

5
cjblose on 06/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had the pleasure of of dealing with Wayne Kindall, Acura Service Advisor. Wayne understood my time constraints and surpassed my needs and expectations. The VINART line of dealerships, as a whole, is truly exceptional. Customer for life.


Great service - very accomodating

4.8
LSLJC on 06/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have a 2008 Acura TL that was having engine issues. It finally let me down on the way to work. I was able to limp home with the vehicle and immediately called Wayne Kindall - my service advisor. Wayne was very accommodating - I was able to bring the car in for emergency service and while there had major engine maintenance done (timing belt). Wayne arranged for me to have a loaner car (brand new TLX !!!) while mine was in the shop. The LV Acura service folks worked on the car late into the evening and I had it back the next morning.To top it off - Wayne found that I was part of special program that entitled me to a 15% discount off of the total bill. Thanks to Wayne's diligence I saved around $267!!!!I would recommend the Service and Maintenance folks at LV Acura to anyone looking for great service at reasonable dealership prices.


Another quality service appointment

5
JJS13 on 06/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently brought my 2004 MDX to the service department Lehigh Valley Acura for its second 105,000 miles service. I purchased the vehicle new from Lehigh Valley Acura in 2004 and it now has 210,000 miles on it with zero major repairs. I have always received exceptional service at Lehigh Valley. This is the reason that I travel 3 hours to bring my MDX to Lehigh Valley for all of its scheduled maintenance. There are many other Acura dealers closer to my home in NY but I continue to travel to Lehigh Valley because they have always treated me honestly and fairly. I'm hoping to get another 100K out of the MDX.


Painfull

1.6
md2277 on 06/24/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 1.0

Just pulled out of lot to realize I had to fill up my own gas, they did not fill my first tank, they made be pay 7.00 for a stick of touch up paint told me it was a "negative deal" twice for them so couldn't just give me the paint, Sales Manager low balled me on my trade-in, 3500 less than 5 other dealers in the area, told me that they would have to recondition my car before it goes to auction (ware and tear on the seat,etc.) LOL really, who fixes stuff to a car that you take to an auction to wholesale!! When I went to do my paperwork, I waited by myself for about 10 min before the finance manager, than after that filled all my paperwork out. Sales person was rushed, seemed that they didn't have all my paperwork ready for me (why I sat alone for 10 minutes). When I told the sales person I was looking at another car and they asked me what the big difference was, I told them there are giving me 3k more for my car..sales person says "Well to each is own" LOL, well not your team just under values their trade ins...Just overall a really bad experience.


Great experience

4.8
Ka29 on 06/24/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Maria was great attentive smart and funny. everyone at the dealership was friendly and always asked if I needed anything. I never felt rushed or pushed into anything. Itwas the most pleasant car buying experience I have ever had. Would go back again


Very Good Experience

5
TL-PHIL on 06/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first time at this dealership and to be honest it was a very good experience. Took care of all my concerns and questions I had related to my 2010 Acura TL SH-AWD. Staff was very professional and polite. Thanks Lehigh Vally Acura, you guys will be seeing more of me in the future.


First Class Service

4.8
Joanne on 06/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I took my RDX in for state inspection and emissons. When I arrived for my appointment Jason Rose came out and opened the door for me. He went over everything thouroughly. While choosing to wait for my car, Rez Weaver took time out to sit in the waiting area to chit chat. Not to mention, the complimentary coffee and bagel bar. I felt like my business mattered! Thank you to the service team at ACURA for the royal treatment!


ACURA RDX SERVICE

5
76767676 on 06/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

WE HAD A GREAT EXPERIENCE WITH SERVICE & SERVICE ADVISOR WAYNE KINDALL. HE TOOK CARE OF ALL OF OUR NEEDS. WE WILL DEFINITELY USE THEM AGAIN.


CPNsr from Malvern

5
CPNsr on 06/17/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have dealt with Lehigh Valley for a number of years and find the total organization to be excellent. I live 65 miles from the dealership, there are other Acura dealers in my area but refuse to spend another second nor another dime at their dealerships. Lehigh Valley lacks the car dealership attack methods but rather focus on developing a repeat and satisfied customer.


Great complimentary car wash

3.8
Subhash on 06/09/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 4.0

I was there for oil change and they test my battery and was under performing so they replace it for me and did really good job for washing and applying wax n armor all on my car for free. Very shiny!


Best car buying experience ever.

4.8
Sue & Ed on 06/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Jennifer,Maria,Fernando and Geno could not have been any better. They took the time we needed to review everything and answered all of our questions. When we came to pick up the vehicle they went over everything in great detail and left nothing to chance. We would highly recommend this dealership.


Great Dealership, awesome experience!

5
jimstreeter on 06/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was greeted by Maria Myers, sales consultant. She was extremely knowledgeable and very polite. She was very interested in my needs and went over the TLX thoroughly. After the test drive we were introduced to Jennifer Hilbert who is the general sales manager. She was both welcoming and extremely accommodating. Although I did not purchase the Acura, and decided to go with another manufacturer, I must say that the entire experience was a real pleasure. At no time did I feel pressured to purchase the car and that is very rare at most other dealerships. The dealership was also clean and very well maintained. It was a great experience and I would highly recommend Lehigh Valley Acura.


perfect as always

4.8
studmuffin on 06/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

always most pleasant to deal with. service completed quickly with never a bring back for uncompleted issues. just purchased 5th new car from this dealer. great service is primary reason why.


Great experience

4.8
Alexa2323 on 05/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My sales men was Nick he was a good guy knew his stuff about Acura's and knew the car I wanted and found it for me!! I came in and saw the Acura TL I wanted but it was sold. Nick called me that Monday said they have a car exactly like the one I wanted! I came in and there she was! I loved it i knew I was going to go over budget so he worked with me but I still wasn't satisfied with my payment ect. I called back and spoke with Vince Ramos which by the way is a great guy! Anyways he called me and said come on in he got my payment where I wanted it to be I would defiantly recommend this dealership as Vince went way above and beyond what he had to do and I really appreciated it.


Continued Excellent Service

5
Jeff Rossetti on 05/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought the Acura MDX in 2010 from LV Acura and they have been the sole servicer of the vehicle. Wayne Kindall has been taking care of my wife in managing all servicing of the vehicle. Wayne is outstanding - he is a pleasure to work with, he knows the vehicle very well, his first focus is always on the customer's experience and quality of service, and the service department's integrity is apparent and consistent. I have been a customer of Vinart for 11 years, and also own 2 vehicles from LV Hyundai. I'm looking to trade-up to a new certified pre-owned MDX soon. It's a terrific vehicle and the service department embodies service excellence. Thank you to Jennifer Hilbert, Rex Weaver, Wayne Kindall and their team.


Dishonest?

2.8
Annoyed on 05/11/2015

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 2.0

Went to have the oil changed. Had a coupon the dealership had sent me. They told me they applied the coupon, but never did. When I asked them about it they said they'd credit me towards my next visit. I asked to have the difference credited back to my credit card instead. They said they would, but never did.


Above and beyond

4.6
Secero on 05/06/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The dealership is clean and has all the modern conveniences of home; wi-fi, complimentary coffee and breakfast/treats. I took my car in for a routine service/inspection. The staff was extremely pleasant and proactively addressed any potential concern that may have arisen upon check-in. I was also greeted by the service manager who took the time to check on my needs and to update me on my service progress. The car was returned to me earlier than expected and cleaned inside and out.


My second MDX lease with them for a good reason.

5
Tbone 345 on 05/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Geno and Maria at Lehigh Valley Acura introduced me to the new MDX and it became the car I had to have. They took the extra time from fitting car seats into the vehicle to make sure the kids would be comfortable, to an extensive and thrilling test drive. The financial terms were easy to understand and very agreeable. I would highly recommend Lehigh Valley Acura to anyone interested in driving one of the most sensible cars ever made.


Very Friendly and quick

4.4
cogs on 04/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 2.0 Overall Experience: 5.0

Moved into the area from out of state and needed the inspection/emissions test completed. They scheduled me quickly and performed the service within an hour. They are on the higher price end for this work. However, they did not come up with any phony additional service.Their Wifi is a bit weak, generally well below DSL speed. However, fine for email.


Maintenance ~ GREAT SERVICE

5
Blumen on 04/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The Maintenance service provided included: oil change, tire rotation, inspection. Everyone in the Service Department is professional and a pleasure to interact with.Highly Recommend.


Great Maintenance Department

5
elimatos on 04/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Personalized service when you get a call to remind you that your yearly inspection is coming up and you get scheduled right in. The staff is always courteous and friendly.


Awesome Service!

5
Brian on 04/13/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have not purchased yet from LV Acura, but I have to say that the service center is hands down the best i've ever dealt with. Very knowledgeable, and customer friendly! They give you quotes well in advance on upcoming services and put the decisions in your hands when performing work. I have never felt any pressure to have any excess services performed. Also, complimentary wash/wax options, as well as a great waiting area. I would recommend anyone to choose this dealer, they rock! :)


Well done!

5
Heman on 04/12/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When buying a vehicle, it drives me crazy when I have to explain features/options to the dealer. Thankfully, Richard knew his cars and guided me to the right car for me. Well done! And I felt I was treated fairly and received a good price for both my trade-in and new TLX.


Consistently Great Service

5
Eric in Center Valley on 04/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Vinart has been a consistently great shop to take my TL for all minor and major services. I bought my 2008 TL at Acura of Ocean in NJ, and the only thing I get done their is the free oil change...I just don't feel comfortable there. Vinart shoots it to you straight and I appreciate that...and I'm always appreciative that Wayne finds a coupon for me.


Excellent!

5
Knitaknee on 04/11/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service and sales. Top notch. On fourth vehicle from this dealership.


Another great service visit

5
Heracles on 03/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our mdx needed. A timing belt service and additional services. The service department ensured we had a loaner and accommodated our work schedule. Always a great for there and. Never feel like other dealerships that make you feel you get charged extra for just what you drive. I would never buy a vehicle from a dealership which had a poor service department.


Great dealership with a great sales team!

5
Nicole on 03/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I do not live in the area, but I have heard and read all great reviews on this dealership and they had the exact car I was looking for. I made an appointment and met with my sales representative and my entire experience was wonderful. I had a very knowledgeable sales representative help me and walk me through the different options that were available to me. The exact car I wanted was on their lot and they were able to send me home in my brand new car. I would highly recommend this dealership to any person searching for a new car. They offer great customer service and great prices for new cars.


Great dealership for everything.

5
Raymond on 03/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a new 2012 Acura TL through Bill Cossman who over the past years has turned out to be a wonderful friend. Every time I would stop for service he is always so friendly along with Wayne from the service department. Both are always asking if myself and the car are ok. They are truly concerned about the well being of their clients and also their cars. An absolutely great place to have your car serviced.


Great service!

5
CMV on 03/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service. Took my car in for oil change and 15,000 mile check, The car also needed a new battery and I was still out of there in less than an hour. Staff friendly and informative,


Excellent service, friendly staff.

5
dsiegle1213 on 03/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Took me car in for service and was greeted by Brian, and Stacy. They took care of my needs quickly and got my car in the shop right away. Service was quick and efficient. Great service, friendly staff and nice facility.


Sales Consulting review

4.8
atown82 on 02/23/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My wife and I recently visited this dealership to test drive, and eventually purchase, a 2015 Acura MDX. We were greeted by Vince Luburich who was very nice, respectful, and knowledgeable of all Acura vehicles. I have to say, most times I visit a dealership the salesmen don't know the difference between gasoline and motor oil, but Vince definitely was able to provide alot of valuable information regarding the MDX (even knew that the 2014-2015 model had a ~300lb weight decrease from the previous generation). My wife and I eventually decided to buy the vehicle and I'd say our experience with Vince definitely helped our decision. We had gone to Lexus of Lehigh Valley about 2 months prior to check out an new NX and were not satisfied with the salesperson we dealt with, so it was refreshing to work with someone who knew what they were doing. The price we eventually received was also pretty good (on the low end of KBB Fair Market Value for the vehicle).Now dealing with the sales manager on the other hand was a different story (Don't fall for the hustle or succumb to the pressure!).


very good service

5
wkomnath on 02/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service experience. Did the job in a timely fashion at a reasonably price. Good friendly staff, Stacie did an excellent job. Would recommend the dealership to myfriends.


2007 Acura MDX

4.2
Max cesar on 02/14/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 3.0 Overall Facilities: 5.0

Lehigh valley Acura thanks . Great team/great service love you guys. Love my Acura I would recommend lehighacura to anyone who's shoping for New or use car


Acura Service Dept.

5
Roberta on 02/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It is my pleasure to write this review. I absolutely love doing business with everyone in the service dept. With a special thank you to both Brian and Wayne. You gentlemen are awesome and provide excellent customer service. Your always friendly, always joyful, always a pleasure to work with. Thank you so much for all you do!


Normal maintenance

5
gstringe on 02/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As usual excellent, courteous service. Wait time was minimal with a comfortable waiting area. This was a simple maintenance and PA inspection. It was done professionally. Wayne asked what I needed to have done and questioned other items I had not asked about. Thank you.


2010 ACURA TSX

1.4
j.lover on 02/02/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

I purchased a 2010 TSX Back on October 2014. There were minor body issues that they said would be fixed when I came back to pick up the car. When I picked it up all they had did was throw some touch up paint on the dented and scratched area that they were supposed to fix. They did repaint my front bumper due to a bunch of nicks, but my windshield and headlamps has a tremendous amount of over spray on them and still do. I emailed the manager, I've called and they told me I would be called back, I even complained when I took it to get serviced and till this day they still have not called me back about any of it. They did a half fast job just to get the car sold and being that I am a female they thought they could get over on me. I will never buy a car from there again. I was no satisfied at all.


car buying experience

5
susan on 01/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We recently leased an RDX, the experience was noteworthy. We had completed some upfront research and knew the car that we wanted. On arrival, we were greeted and introduced to our salesman, Bill Cossman. He was an experienced salesman, very informative about the car and the financing. May I say we were looking for an efficient process and Lehigh Valley Acura provided us with a new leased vehicle in 2 days. The turn around time included locating the RDX in our chosen colors (vehicle was not in the Lehigh Valley) and in less than desirable weather. Thank you Lehigh Valley Acura and Bill!Carl and Susan


Considerate service staff

5
Heracles on 01/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We live 40min away from Acura or Lehigh, but still bring our mdx to them for service. This time the visit resulted u repairs that would take 3 hours. The staff was so considerate they offered me a loaner to go out to lunch while I waited for my car to be finished. I really appreciated that. The experience we had with the service center for our mdx has encouraged us to continue to bring our mdx and consider also a second Acura vehicle.


Lehigh Valley Acura

5
usnavy04 on 01/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Bought a 2012 Acura RDX w/tech pkg. Saleman, Fernando Santiago was very knowledgteable and helpful. I had checked around the area for other Acura dealers and Lehigh Valley Acura was competitive. I camein knowing what car I wanted and got it for the priceI anticipated. This is the 3rd used Acura that I have purchased from Lehigh Valley Acura. They have been great cars.


Ongoing Maintenance

5
DSHeller on 01/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I try to be diligent about ongoing maintenance on my 2008 Acura MDX that now has 160,000 miles due to long trips that I take for hiking. I usually get the oil changed before I get to 20% since I want it to be taken care of before I go. The staff is always very cooperative about fitting me in and the work is always done when they say it will be. Most importantly, the ongoing maintenance has been effective and my car has never let me down.


Great experience in buying a used car!

5
asaul on 01/04/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently purchased a 2011 Acura MDX. What a great experience we had. I HATE car shopping and we have been to several dealerships, from Lancaster to Berks to Schuylkill County and finally landed in Lehigh. I left knowing we made the right choice and Dan Nadeau couldn't of been more knowledgeable and friendly. Heading back Friday for my complementary oil change! Thanks Dan!


Service dept. is great

5
erinsorochinski on 01/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first visit to the service department since purchasing a 2015 MDX in September. I came in for a software update and my first oil change/tire rotation (which was free). They took my car right in as soon as we arrived, took about as long as they had told me for the download. Waiting area was comfortable and well appointed. The only thing that surprised me was the lack of free wifi, though they do offer an iPad for use while waiting. While we were waiting, Ray our original salesman walked by and remembered us and said hello, which was very much appreciated. All in all, a positive experience with the service department!


RDX used purchase

5
James e Meire on 12/31/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Maria in evaluating my choices and making a good deal. In 2007 I bought a new Acura TL from LV Acura and loved it. This trip to LV Acura was to buy a used Audi Q5 and maybe compare it to the RDX. My family drove the Audi with me and we loved it. Pricing was about the same to 2012 RDX, but the Q5 had 40k miles and the RDX with technology pkg. had only 18.5k. We chose the RDX because of overall quality, realibility, trade-in value and Maria and her team!


Regular maintenance terrific as usual

4.8
bkirish on 12/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My visit as always was very pleasant with hospitable and efficient service from the group. Wayne was his typical professional and accommodating self, getting me checked in and off with a loaner car to to to another appointment. The time frames given for completion are always very accurate and I recommend them highly for a effective and very pleasant experience. Keep up the great work, John


Poor coordination between sales teams, poor sales service

2.4
lehighfamily on 12/18/2014

Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 2.0

I was recently in market for an MDX (w/Adv. package). Based on my initial online enquiry, the internet salesperson emailed with an "internet price" that was ~$3500 below MSRP of ~$58000. Then I got several emails asking me to make a visit to the dealership saying they have great offers going on because they are clearing their inventory (holidays time) and may be able to give a great deal. I did finally visit them at ~5PM on a Saturday. Granted they were going to close soon, but they treated me like a nobody. Nobody offered me a seat. I told I am in market to purchase a new MDX and would like to get pricing information. The person (Zach) asks me whether I want to buy MDX `today' or whether I am just looking. Well, that was a funny question to begin with. I am not there to do window shopping. I told him that of course I am seriously looking to buy one and would like to see what deals they have. I asked him the price of the white MDX on display with the Advanced package. He then goes in, asks his manager, and comes back that the price would be "57 and change". I was aghast that he was quoting me close to MSRP for an in-stock vehicle, when everybody around in the world is selling at $3K-$4K less (look at Edmunds or TrueCar pricing). Everyone has internet access nowadays, so were they just trying to kid with me? Why did they call me at their dealership? If Acuras were not selling by themselves, this kind of attitude will not take a dealership anywhere. First, I won't do business with them. Second, I also kind of felt against buying an MDX now. Left such a bitter taste in my mind.


Fast and efficient

5
TerryAT62 on 12/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

07 MDX replaced the battery at another location. Battery was still draining and needed a daily jump. Brian DiPasquale told me over the phone it could be one of two things, 1) Hands Free or 2) compressor relay are probably staying on after the ignition is off. It was the hands free. Fast fix but the F brakes were down to the metal. They caught it in time. They were over booked because of the Thanksgiving rush, but Brian took care of me. Start with them in 2004 and they haven't let me down for new car sales or service. Is it wrong when you want to buy a new car from the Service Manager because you trust him so much? :)


Excellent buying experience at Lehigh Valley Acura!

5
gschaller15 on 11/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a new 2015 Acura MDX from Lehigh Valley Acura and the entire process was smooth and a great experience! The sales person Maria did a great job of working with me to find the right vehicle and providing a good overview of the vehicle on pick-up. The Finance Manager Gino was efficient and quick to work with which lead to a great experience overall! I highly recommend Lehigh Valley Acura!


Wonderful!!!

5
Kambrosino on 11/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wonderful and completely satisfied!!! I will definitely be buying my next Acura from Lehigh valley Acura!!! All of the staff were so helpful and patient with my whole family....,


Key replaced Quick!!

4.8
guar21 on 11/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I lost my key on a Thursday night...called Lehigh Valley Acura on Friday morning. They were able to have me in that day and replaced my key in less than 1 hour.Great work!


Bad customer service from service dept

1
ruben.mejias.12 on 11/16/2014

Customer Service: 1.0

I called the dealership cause I just bought this car not from them but never the less I called Acura to tell them the problem but here it is my transmission is during slowly on me because of a defect from manufacturer and there was a recall but they told me the recall expired 5 years ago but I'm the second owner I just got the car 3 months ago so how is that my problem when the defect doesn't start happening till after 109,000 miles and I thought that a recall for them to fix it free of charge is a 10 year thing but recall started in 2004


MR. ARKADY GUREVICH

5
liliaarkady on 11/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

WE HAVE ACURA TL 2003 AND ACURA MDX 2005. FOR MANY YEAR NOW WE TAKE BOTH OUR CARS FOR SERVICE AND REPAIRS TO LV ACURA. WE ARE VERY SATISFIED WITH JOBS PERFORMED. WE LIKE OUR SERVICE ADVISOR MR. WAYNE KINDALL, WE LIKE SERVICE MANAGER MR. BRIAN DIPASQUALE. THEY ALLWAYS PROWIDE AND EXELENT SERVICE AND THEY MAKE US FEEL THAT THEY CARE. THANK YOU.


I have been going to this dealership since 1989.

5
DasPferd2 on 11/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My family and I have bought 3 cars here. Two 1989 Acura Interga's and One Acura CL 2001. We have enjoyed each time we went. But my two Acura Interga's are now in the junk yard. My Acura CL is geeting old and I am looking for a new car but I like 2 door cars and Acura doesn't have one so I will be leaving this family soon. I don't want to leave I like the people here Brian is the person I deal with in the service department and only him since one of the others I have had problems with. I had my Acura in for a rebuilt transmission since they don't have new ones for a 2001 CL 68,000+ and the transmission goes. :-( But Brian seems to have fixed the problem. Here's hopping that I have many more miles in my CL.


Great service!

5
irbyam on 11/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been taking my vehicle to LV Acura for some time now, and Brian DiPasquale has exceeded expectations in providing excellent service! As a loyal customer, thank you for delivering the difference!


Outstanding Purchase and Service Experiences

4.8
dmy2014 on 11/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I recently purchased a pre-owned TL from this dealership. Mike and Dan in the pre-owned sales were great to work with and made the entire purchase experience a very pleasant one. In addition, these guys really knew their product. It was very clear to me that this organization was very motivated to sell cars...the *right* way!Only one service experience so far but it was top-notch. Very impressed with how organized and professional the service organization was. I even exchanged a few emails with Brian, the service manager, the day before in regards to getting the tires replaced and he promptly arranged to have the tires on-hand. Little did I know he did this on his day off!Would absolutely purchase from them again and know my car will be in very competent hands on future service visits.


Outstanding Service

5
Mbarrovecchio on 10/18/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been taking my two vehicles to Lehigh Valley Acura for more than five years. Brian DiPasquale has a great team and they all work together to provide outstanding service every time. The Service Team goes out of their way to make me feel comfortable and the work is always done on time and it is done right the first time. Brian has earned my trust during his tenure as Service Manager and I know that he, Wayne Kendall and the rest of his team will do the right thing for me and my vehicles. I would recommend Lehigh Valley Acura to anyone who is serious about getting the most out of their vehicles!


Great experience yet again!!

4.8
elstrowger on 10/13/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I called in the morning to schedule an appointment to get my car inspected. I was pleasantly surprised that they could fit me in at 2:30 that same afternoon. I arrived and was greeted promptly by the service manager, he explained what was being done very thoroughly and even inquired about the past services that had been performed on my car. I was advised that the state and emissions inspection would take roughly 1 to 1 1/2 hours. About an hour later, I was heading out the door with a smile. Each service specialist i spoke with was courteous, friendly, and eager to make sure that my experience was positive. I have never had a bad experience at Lehigh Valley Acura. The only 4 I gave was for prices, dealer costs are always going to be more than service done outside of the dealership, but you can't beat the quality of the work for the price.Great job again!


Another Great Service Experience-True Professionals

5
RichK2014 on 10/11/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I may live in New York, but I purchased and recently had my 2012 Acura MDX serviced at Lehigh Valley Acura and once again it was a smooth and professional experience. Thanks again to Ward Kindall and his constant focus on keeping you informed, as well as Brian DiPasquale for managing a great group of professional service team members. This dealership stands out from its peers.


Great service

5
W Hanna on 10/07/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent timely service. Professional staff I would recommend it to friends


GREAT EXPERIENCE

5
JAVIER2676 on 10/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

MICHAEL HOUSER FROM START TO THE END WAS A EXCELLENT PERSON. EVERYTHING WENT AS PROMISE. HAVEN'T HAD A GREAT SALES CONSULTANT IN SOME TIME. THANK YOU...


Great people to work with!

5
umarkhan on 10/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a pleasure going to this dealership and we ended up leasing an Acura RDX. I love this vehicle. Ray is out point man here and was thoroughly professional and courteous and made our experience all the more merrier. They also work late at this dealership so you can head out there after work even if you get out late. We found everyone at the dealership to be helpful and very forthcoming in answering our questions and we also look forward to making use of the great services and maintenance they offer.Great people to work with!


Just wow!

5
erinsorochinski on 09/25/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have never said this before but I actually enjoyed my car leasing experience at LV Acura. Your sales consultant, Ray Ruiz, is truly a gem. From test drive to trade in to making that dreaded deal, so easy, no pressure. We will be returning!


Very excited customer!

4.8
danaalyse617 on 09/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

In the beginning of August, I went to this Acura dealer to find out information regarding trading in my 2011 Hyundai Tucson for an Acura SUV. Michael Houser was an extremely personable employee who assisted me with this process. I ended up trading in my Tucson to lease the new Acura RDX, and I am extremely happy with the decision I made. During the time I spent there, Michael was very informative and patiently explained all of my options. There was never any pressure from him. I was also told I could contact him at any point with questions. He quickly would answer any questions I had and was very helpful throughout my entire experience. Other employees there were friendly and helpful as well! I really recommend going to this car dealer... & if you're lucky, Michael will be the employee to help you!


Work is good. Communication is average.

3.8
Shawn Hazlett on 09/18/2014

Customer Service: 3.0 Quality Of Work: 5.0 Friendliness: 3.0 Pricing: 4.0 Overall Experience: 4.0

I bring three cars to this service station for all of my maintenance and the work that I have had done is definitely satisfactory. There does seem to be an issue with communication. It is can sometimes be tough to get through to one of the service reps if you have a during the day.


Great place to buy a car

5
BobnRobin on 09/09/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are extremely satisfied with the experience we had purchasing our 2015 MDX at LV Acura. We were met by the Sales Manager, Zaheer Datoo who introduced us to Bill Cossman. We originally came to the dealership just to look at a color on a MDX and were given such a good price, we bought an MDX. Bill spent a lot of time with us explaining all the features of our new vehicle when we picked it up. A very good group to work with.


$16,491

Mileage: 10420

Color: GREEN

Transmission: Continuously Variable Transmissi

Body Style: Crossover

City: Emmaus, PA

Contact seller for Engine Type

$14,991

Mileage: 107181

Color: BLACK

Transmission: Automatic

Body Style: Crossover

City: Emmaus, PA

Contact seller for Engine Type

$18,991

Mileage: 23771

Contact seller for Color

Transmission: Continuously Variable Transmissi

Body Style: Hatchback

City: Emmaus, PA

Contact seller for Engine Type

Go to all dealer listings


® 2021 CARSDESK. All Rights Reserved.