Legacy Ford

Great service , fast result , low great pricing !

Excellent service, I couldn't ask for better customer service then what Scott displayed ! He truly helped me out and was very understanding and caring . Thanks Scott !

Hyndai Sonata experience

The Ron was direct and helpful. I was given the options on which vehicle to purchase. I decided on a Hyundai Sonata. I gave it a test run and discussed prices. I decided on what color I wanted and discussed payment options. It was a long process, but over all it went well. I am satisfied with my purchase.

Excelent salesman, excelent customer service.

excellent customer service, and salesman. New truck purchased,

Oil Change

The service tech who assisted us was very helpful. We will definitely return for future maintenance service.

It has been a good experience.

I was looking for mustang in the ford dealership websites near my location and I found that the model I'm looking for was at Legacy Ford and it was priced very good. So, I went over and spoke with sales rep. Corey Robinson and then with Emanuel Jones. Both were polite and I walked out with a great deal.I liked the way I was explained about everything and how the price was negotiated. The staff are great and I would definitely recommend to my friends.

Service in Sept, 2016

All staff at Legacy Ford are friendly, professional and knowledgeable, especially my service writer, Rodney Murrieta, who is also extremely accommodating. My Explorer is in top shape due to the care and service Legacy provides, and any issues that come up are immediately and satisfactorily addressed and resolved.

STACEY DRIVER

THE CUSTOMER SERVICE AT LEGACY FORD WAS WONDERFUL WHEN I PURCHASED MY CAR EARLIER THIS WEEK. MY SALES PERSON WAS MR. STACEY DRIVER, HE WAS SO KIND AND HELPFUL. THE SALES MANAGER THAT HANDLE THE DEAL, MR. KEITH MESSER MADE SURE I GOT THE CAR I'VE BEEN WANTING. I WOULD RECOMMEND GETTING A CAR HERE! ASK FOR STACEY OR KEITH!!

Great Customer Service

This dealer was a great experience. I bought my first 2 door sports car and my Uncle bought his sedan the day afterwards.

The Best Service Department

If you need your Ford serviced please go see Rodney. His customer service from start to finish was world class. The service department only knows excellence.

Great Experience

Brad Anderson was great to work with. Legacy Ford left a lasting impression with me.

Amazing customer service

The sales team was amazing and courteous. They were quick and friendly.

Donnie Bertsch

I had a dead battery. The service was quick. My new battery is working fine. I have always had good service from Legacy Ford

Satisfied Customer

Very good. Staff members were most helpful in assisting me in identifying my transportation needs, discussing financing options, ensuring a positive buying experience. The truck that I purchased was not in Legacy's current inventory, but staff worked quickly and diligently to find the vehicle that met my requirements. They even delivered my new vehicle as promised!

Kudos to the Body Shop

I had to have a side mirror replaced on my 2005 Ford Freestyle. The part had to be ordered by the Body Shop and was received in a timely fashion. I had a friend to take the vehicle to the Body Shop and she told me that in the time it took for her to go into the waiting area, put down her bag, take out her book and cross her legs, they came and told her that the vehicle was ready. She was totally blown away! As a result, from now on, she will be bringing her vehicle to Legacy Ford for servicing. Oh, did I mention that she has a 2006 Ford Freestyle? Great work guys!

Focus

Service was as expected. The staff was prompt and courteous.

Forget you they will

To start it was a good buying experience it was after walking out the door the problems started. Finance calls me back days later do to their error to get all the papers signed. Finance had told me that my loan on the trade in would be paid in a week. After three weeks it still has not happen. Now the bank with the papers on the trade in is calling me every day to get a payment. The dealer tells me they are sending the payment but the bank is still calling. You decide where you would like to go.

Anotehr excellent expeirience at Legacy

The staff is very friendly and efficient. I think it would be a very nice touch if you vacuumed and washed the car when doing an oil change, either at no charge, or a very nominal charge.

Very nice service

I have not purchased a car yet but when I do. I will only use Corey robinson he was great to deal with he was very fun to talk to made me feal like he was my best friend I would recommend him to any one I know

2015 Mustang GT Purchase

The salesman Cory R was very courteous and professional. The dealership made me feel at home and got me the best deal. Thanks Legacy for a wonderful experience.

Awesome Experience

Travis Render Senior and Junior are an awesome dual. My husband Bryan and I found ourselves needing a car because our beloved Expedition died after 15 years of service to our family. Travis Render was able to get us financing and into a great car with all the bells and whistle will staying in our price point. My husband and I were extremely please with the personal attention that we received from the dynamic dual. So much that we are telling everyone we know that are in need of a car to see The Renders at Legacy Ford...#Theyareawesome..

Great salespeople

Stacey driver was an excellent salesperson. I'm in love with my new explorer. So glad to get what I wanted without being pressured for what I didn't want.

Wrong Diagnosis That Would Have Cost Me $1200

Car wouldn't start so I had it towed to the closes Ford dealership which was legacy. They did a diagnostic test on it and said it has a "blown PCM." Not a very common problem for my 2007 expedition, but they said it had to be replaced before they could re-diagnose it again if that did not solve the problem; and the total with part and labor would be $1200. Long story short, I had my car re-towed to Speedway Ford in Griffin. They re-assessed my car and told me that it DOES NOT have a blown PCM. It just the fuel pump that needs to be replaced (which is a very common problem with my year/make). I am 9 months pregnant and with 2 little children having to deal with these VERY UNHONEST (if not un-honest, then uneducated) people. NEVER AGAIN!! Steer Clear. ***Always get a second opinion, in my case it saved me $1200.

Best car buying experience!

I've never bought a car before so I had no clue what to do or ask or anything. A friend of mine referred me to Stacy Driver and said he wouldn't let me down. So I made the 2 hour trip down there and I have to say, it was worth the drive! Stacy went above and beyond to help me! He treated me like a human and was so patient with me. I don't even feel like a bought a car because there was no games or going back and forth, just very honest and friendly. He and Keith Messer made this experience so easy and wonderful. I absolutely love love love my new truck and couldn't be happier! I've already been telling everyone where I got my new baby. Thank y'all so much!

Grant service

I have 2011 Ford Ranger, oil change and tire rotation, in and out in a timely manner.

Excellent facility

Regular oil change. In and out in less than 30 minutes.

Retiree

Manager was very helpful. He recommended several services for myvehicle. Customer service was excellent.

Legacy Ford Cares

I had a complicated warranty issue on a car that was purchased in Michigan. Another local dealer not only wouldn't help me, telling me to take the car back to the selling dealer, but complicated matters by making an incorrect diagnosis. Legacy Ford treated me like a family member and went the extra mile to take care of my issue. The needed repairs were completed quickly and covered 100% by the warranty. By the way, I love my Edge and Legacy Ford will get all my future business.

Best Experience

My car buying experience was everything I'd wish for. Mr.Clifton Austin was very knowledgeable about the inventory and he listened to me and my every need. I will definitely be telling my friends and family about my experience and him. I appreciate the exceptional customer service I received from the sales guy. I love my new car it fix me like a glove. This car buying experience was fast and painless thanks again Mr. Austin and also to Legacy ford for hiring such a great guy..

Basic PM service

I left my SUV for a oil change, tire rotation & rebalance. The staff was very helpful & friendly. My friends have these services done at other dealers due to a discounted or free car wash.

Great service & a clean & friendly facility

I was traveling from WA state to FL when I developed car problems. I pulled into a gas station and there was a Toyota employee there and I asked him where the Ford dealership was he directed me to you. I went into the service center and was greeted by Mike Goodman who immediately got my car into have a service tech. start working on it. When it was determined the problem they told me the parts would have to be ordered and they would be in the next day. Mike had a courtesy driver take me to the motel. The next day Mike called and said the courtesy driver was on his way to pick me up the car was ready to go. Everyone involved was very courteous & pleasant. Thank you for getting me back on the road.

Car Owner

Everyone was helpful during my visit at your location this week.

Great service clean and comfortable.

I had to have somethings done to my car and I needed an oil change. They took the car next door for the oil change while I waited. The wait time was less than they originally had predicted.

The Works oil change

I don't know the gentleman name at the Quicklane shop, but he was great and extremely professional. There was a problem with the WiFi, The facility or Ford needs to fix that ASAP!!

Easy Oil Change

14 Ford Explorer - needed oil change and rotation - in and out quickly!

Scott

Scott Driver went above and beyond to make my experience exceptional.

Great Visit

My experience is always pleasant during my visits. I am in and out with no problems within a respectable amount of time.

Very Satisifed With Legacy Ford In McDOnough, GA

As always, we were very pleased with the service work which was done at Legacy Ford. Our Service Advisor, Scott Driver was very helpful. His expertise and can-do attitude helped us get the services we needed done in a very time effective manner. He provided excellent information on all repairs and upon his recommendation we purchased an extended service plan for our Ford Expedition.

Fantastic experience

Great experience. Travis Render and Stacey Driver were just super to work with. I will definitely recommend this dealership to my friends

Don't be fool

I had inquire about one of particular pick up on internet, Ms. Melisa called today and said she had, so I made an appointment to visit the dealership. When I went there she just introduce to someone who has no any information on my requirement, I told her what I need, but couldn't find the truck i need. My concern is internet sales person, do not be fool by them, there service is suck and once you go and visit them they don't care.

Great Service

The service staff was awesome. Good people there. Would recommend to anyone.

Great Service Dept

I made several frustrating calls to Rodney and he was always patient and helpful!!! I work in rural GA and need a dependable car. This is my 5th Ford, I love that they are built tough.

Awesome Experience

Great Experience. William Shiver did a great job. A great experience.

Ford Legacy McDonough

Staff is always accommodating, knowledgeable, efficient, professional and friendly.

Great staff; very nice facilities

Oil change and tire rotation on my 2014 Mustang. Great experience as always.

Mr Richard Tucker

Service was excellent, work was professional, but repair time (time in - time out) was a bit long.

Good Service - Great Price - Friendly Staff

I just had an oil change and lube on my 2008 Jeep. It was done at the new "Quick" service location, but it still took over 1 hr. However, the staff was friendly and efficient. I had a $25 coupon and only paid a little over $7 for the service. I also have a Hyundai Elantra (2013) and am always happy with the service here.

Great Service and Exceptional Customer Service

Service on my 2013 Ford Explorer couldn't have been easier. I dropped by to have the back hatch opener looked at and it only took a few minutes to have it looked at. The part had to be ordered and was in the next day. When I took the vehicle back in I was impressed by the quickness of the repair and the availability of an area to work on my laptop with internet service provided as well. Very impressed with the staff and accommodations.

The Works

I was the only person in the waiting room when I got there to get The Works. I waited for 1 1/2 hours. This was the longest wait I've ever had for this type of service even when the waiting area was full. I had much friendlier service when I took my car to the regular Service Department rather than the new "Quick" Service Department.

Great Service

Scott in the service department was great. Got my car in right away without an appointment. Very friendly and personable.

Excellent service

The service pleasant, thorough,and quick- I'ii definetly go back. THANKS

Refrigeration Technician

New Taurus. Service was good. Response to calls and e-mails was timely. Staff was helpful and informative. There were not any game playing----I don't play games. Sales Manager, Finance and Finance Manager, and Allstate Insurance were all nice and were informative. Salesman (Mr. Durant) was very helpful, very polite, and seemed really eager to make our buying experience a good one.

Great service; lovely facilities

Excellent experience as always on the servicing of my 2014 Mustang. I would suggest adding the Auto Butler Service so I can have that done at legacy too!

Oil change

Please post a sign differentiating between service and oil change at the two different buildings. I went to the service building not knowing that it had changed and wasted a lot of time waiting at the wrong place.

Mr. Michael Woodall

Scott Drive and other staff members are very helpful in getting what is needed done to our vehicles.

Service at Quick Lube

This was my first time at the express lube portion of the dealership. The rep was courteous and made sure I was comfortable while my vehicle was being worked on. I will definitely be back as I have always been pleased with the service I receive at Legacy Ford.

Great new building for oil changes

Always great and nice that it is the same staff all the time

Great service

Easy process, professional, gave me a great deal, would definitely buy from them again

Service

I have been going to Ford for many years and they have done a great job every time.

Very clean new Quick Lane Service Center!

We just needed a oil change and tire rotation. They found that our battery had a deal cell. I know I had a warranty on the battery so I went back to where we bought the battery. But the guys at the Quick Lane Center were very professional!

recall service on auto transmisson

The transmission was serviced and fixed Now it works like it should

Horrible Service

This is the worst dealership you can go to. My husband and I purchased a 2015 Transit250 on 05/19/2015. We wanted extra seating to be put in and a hydrolic ladder holder. The total charge was going to be 6400 for those 2 additional items. At the time Jeri the manager indicated that my husband should take the van and return for the items to be put in. He was an honest and nice person and 2 weeks later we returned to put the hydrolic ladder holder. He couldn't find a match with the cloth for the 2 person seater so he asked that we return. We agreed. Unfortunately, after 1 month and 1/2 of not hearing anything I called the dealership and they said Caleb nor Jeri were no longer there. Rodney in service took my call and we agreed that on 07/23/2015 we would drop the transit 250 and it would get it's 2 seater and the ladder holder adjusted. When we returned on 07/27/2015 to pick up our van. NO WORK HAD BEEN DONE. According to the Emmanuel who was in sales they had to invesitgate further. He didn't bother in calling us since we were out of town. His demeanor was very unapproachable and very rude and not interested. Miguel the financial person indicated we had payed for the above items and that they should have been put in. After Emmanuel was relucatant to continue with this difficult task he gave Mr. Chris Myer the new Manger the information. It went downhill from there. He tried to reach me 3 times and I tried to reach him twice. After playing phone tags Chris and I spoke, again no service recovery attempt, no apologies basically that he was going to refund my money. I asked about the repair to a brand new hydrolic ladder holder and he said I will call you back. Ford wrote up the case and gave me a case number. Today is 08/19/2015 and nothing has been done.

"Extremely helpful and professional"

Needed help selling my son's car (he moved to Germany). The general manager Frank was extremely helpful and gave us a great purchase price.

Beware of this dealer!

I can't begin to explain how many problems I've had at this dealer. From my vehicle being damaged during service to them saying my vehicle was ready when it was not at all. (Still with noises and all). All the way to a sales guy backing in a car on me while viewing a new car in their lot. I will never be back.

Great Service, Friendly Atmosphere

Our buying experience was great. Caleb Tyson was our sales associate and he was wonderful. There was no pressure to buy anything. He was respectful and friendly to us each time he saw us. They honored everything they told they would do for us without reminders from us. The inside staff was just as friendly, but Caleb was the one who sold us on the truck just by his charismatic personality.

VERY SATISFIED CUSTOMER

I have had one of the best experiences today at Legacy Ford. Marc Speight helped me in my search for my new vehicle. Marc is VERY knowledgeable in the small details concerning the cars making my decisions that much easier. I feel safe and secure in knowing I made a great decision in doing business here. Thank you again Marc. Hope you can share your expertise with many other customers.Proud Ford Owner

Extremely good!!!

This dealer fixed my truck right the first time when know other mechanic seemed to be able to. I will defiantly be taking my truck back for any other repairs or just standard maintenance.

took car in for service ,got it back wrecked

"BEWARE OF THIS SERVICE DEPT" we took our new hyundai there and dropped it off to be serviced and for the transmission to get a recall reprogrammed.they called that afternoon and said it was ready and we went to get it the next morning.when they brought the car out to us i noticed the rear 1/4 panel was damaged and i asked what happened to our car? the guy said he had no clue, so we asked them inside and they say , SOMEONE DID,NT CALL YOU ABOUT YOUR CAR, IT WAS IN A ACCIDENT AND THE POLICE WERE CALLED AND A REPORT WAS MADE" so i told them nobody called and told us that i wanted to know what happened. so we were told that when the tech was on a test drive he had stopped and was programming the computer parked and a lady clipped the rear corner of our car.so then they tell us that they will get us a rental car and fix the car right away, which they did.so yesterday we got the accident report and the story is totally different from what we were told. come to find out the tech was at georgia power running errands and paying his electric bill and was not even in our car and luckily the lady who hit the car waited on him to come back out, the accident report clearly says unoccupied and last time i checked georgia power dont work on cars,.then to top it off the paper work from the service job said the car needed air and cabin filters replaced, funny thing is i had just changed both those filters 2 weeks earlier,so that was a flat lie, then it said all the lights were checked and when we got in it to leave ,the brake light bulb was blown on 1 side,so the whole service thing is a joke.so today we asked to speak with the owners son about this deal and his way to help us for us to buy a new car from them and they would cut us a better deal since they wrecked our car, im not sure how us going $9000 dollars more in debt for a car 1 year newer is a favor to us.so if you dont mind techs taking your car out for errands and joyrides while its supposed to be there being serviced, then this is the place for you, but i think most people would not like that and we will never be back there again.

body shop repair on my 2012 hyundai elantra

My experience at the legacy ford hyundai body while they did great work on repairing my car it took them a full week to egt in a part and make arepair on the car that was only a small fix.In my opinion would not recommend this body shop to anyone defintly not known for their speedy service.

Great Experience

Very good car buying experience. Stacey was very helpful and met every need. He was very knowledgeable about the inventory and the vehicle we chose. quickest car buying experience i have had in a very long time.

Great Service, Caring Salespeople

I can't for the life of me see why anyone had a bad experience at Legacy Ford. I came in wanting to get a used vehicle with the odds against me being that I had no trade in and my financial situation was not the best. I spoke with Marva Thompson who took time with me for two weeks and made something happen. I was given options and choices and even when I did not make a purchase, she took time with me. We spoke for two weeks by phone and I even went in on my days off as well as days I had to work. I never felt pressured and they worked with me. She calmed me down when I explained what happened to the vehicle I previously had and made me feel as if all was not lost. Needless to say she found me a vehicle, with payments I could afford as well as called me a week after to see if I was happy, which I truly was. And by the way, the staff there whether they interacted with me or not was friendly, always spoke, and every detail was explained to me. The financial officer "Freddy" was also a big help. I actually went there on the recommendation of a friend, and am glad I did. I also recommended a friend and hope she gets the vehicle she wants. I feel that if you go in and talk like you are talking to your friends, you'll have an enjoyable experience.. Thank you again guys!!

not happy

When you first go onto there site they say we will do everything we can to help you get approved, not true, no one here follows up with you if they don't think u will be approved. Very unsatisfied. I don't know how this place stays open.

Sales Chris

Just wanted to say thanks to Chris for doing waht he did. Thanks again

Best Ford Dealership In South Metro Atlanta

I've purchased 4 vehicles from this dealership in the last 10 years. Stacy is my salesman and he is the best. Shelton is my service advisor and he always make sure my vehicles are taken care of. I also think Legacy has the best body shop in the area. Anytime I visit the dealership it feels like I'm appreciated as a customer and treated like part of a family.

I think I owe them a good review.

This place isnt the biggest nor the prettiest dealership facility but they sure do provide you with excellent customer service and are very helpful towards your needs. Michael took care of me... And even though i didnt buy here, I think they need some recognition.