Laurel Nissan

4.8
Overall Rating

Customer Service: 4.8 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.9 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 3.7


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Exceptional Service

5
RobHags on 11/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We've been searching for a used car in a certain price range and the staff at Laurel worked hard to find me just what I wanted.


Internet purchase, flawless....

5
Brian - NY on 03/24/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Made arrangements via the Internet to purchase a new Nissan. Dealer had the best price I could find for 350 miles. Everything handled on the phone to include my trade. Absolutely the best experience buying a car bar none, keep up the good work. Kudos to Scott Long.


What A Pleasure!!

5
New Frontier Lady on 09/26/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Originally we went to get my 2011 Nissan Xterra serviced for its 42 month check up before winter came. While we were waiting we decided to walk around the lot and see what was new just to waste some time. We fell in love with the 2015 Frontier Pro 4X that was in the showroom and just for curiosity sake decided to see what the payments would be if we traded in my vehicle-if they were the same or lower we figured why not! Scott Holsopple said "Let's see what we can do!" He was extremely pleasant, their was no pressure selling, he listened to what we wanted, researched vehicles to see if there was any out their with our requirements. He even had an appointment for his wife but would not leave us in the middle of the process! Ultimately he got us the extras we wanted and my payments are lower than they were with my Xterra! Tom the finance person was on the ball, explained everything, answered our many questions, and was very thorough. We went in for an oil change and left with a vehicle change!! I'm still in shock I have a 2015 truck with lower payments!! Scott and the whole team were a great pleasure to do business with!! Don't miss this year!! WooHoo!!!


Great Service

5
Kim on 08/25/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Couldn't be more pleased with the service at this dealership. The service manager & the assistant service manager have gone out of their way to make sure my service was first class. I have been 100% pleased every time I have had to have any service done at this dealership. Thank you!


Shady Dealings & Poor Sales

2
Bill Adams on 08/08/2014

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 1.0

I initially contacted this dealer with interest in a particular used vehicle that they had listed. At the outset, the salesperson, RJ, was very prompt in responding and providing information regarding the vehicle and inquiring about a potential trade in. However, considering the two-hour drive each way for me to see and test drive this vehicle, I asked for as much information as available on the vehicle, including the dealer invoice. RJ responded to all of my queries, except for the inquiry about dealer invoice, which he simply ignored. When I replied back and again requested dealer invoice, he evasively answered that they only had a "few hundred dollar window" with which to work. Despite the lack of candor in answering a direct question, I made the 4-hour, round-trip drive to view and test drive my prospective purchase. Upon arriving, RJ was friendly although not entirely up on the specs of the vehicle that I had prearranged to come see and drive. After all of the initial formalities, and the dealer assessing my potential trade, I expressed interest in making a deal for the purchase and possible trade in of my vehicle. Once we finally got down to brass tacks, I inquired again about the dealer invoice on the prospective purchase, and again was deflected with some generalities that they only had a small margin . . . blah . . . . Then RJ consults with his GM and comes back with an initial offer, which was for the vehicle at the listed price, and a fair-moderate offer on my trade in. I countered at $990 less; allowing them the option of how they wished to cut it, as between their vehicle and my trade in. RJ took my counter offer over to his GM, SB, and quickly came back with a response of $500 less than their previous offer. I again asked for the dealer invoice and was again denied this information. I countered with $875 less than their initial offer, which put us only $375 apart. At this point, RJ again goes over to the GM with my counter offer . . . . The GM, SB, comes over promptly, abrasively and somewhat awkwardly to tell me that $500 less was his "bottom line," as he simultaneously plopped down on the desk in front of me a listing of their used vehicles with the purported dealer invoice on the subject vehicle et al. In my line of work, this is what we call "trial by ambush" - the withholding of material information until a crucial moment, when it is sprung on the opposition in support of your position. However, because of their previous lack of candor on this precise point, RJ was left two-stepping trying to explain why this information was suddenly being shown. He laid a big turd, saying that they had no hesitation to share this information with me, because this vehicle was the oldest on the lot and because it was such a good deal, as the dealer invoice was so close to the offered deal. Conspicuously missing was any explanation as to why, if this was such a good deal, they deliberately withheld the information from me, despite my prior 3-4 direct requests for this information.Adding to my confoundment was the fact that the Carfax report on the vehicle revealed that the dealer previously acquired the vehicle about a year prior on a trade in, presumably at a wholesale price, then sold the vehicle a few mos later, presumably at a retail price for a profit. Subsequently, about 7 mos later, the dealer bought the very same vehicle back, with an additional 7k miles on it, as part of a trade in for a brand new Nissan Murano, again another transaction, where customer satisfaction was an issue and where they sold a brand new vehicle, thus yielding an inflated dealer-buy-back invoice price on the vehicle. Naturally, at no time did they offer to divulge the details of these multiple prior transactions and how much they truly had in the vehicle, or how much they had already profited off of the same vehicle, which would have been a truer reflection of their "dealer invoice"/cost. Finally, having made a counter offer, which was flatly refused by SB, with a thumb-to-the-nose, "take-it-or-leave-it," bottom-line proposition, I advised RJ that I was not going to bid against myself, and that our dealings were done. Shockingly, as I was walking out the door, passing the service counter, where SB was standing, he beckoned me over as he laid a Kelley's Blue Book report of some type out on the counter to essentially say "see, I told you so," as to the car value. Meanwhile, they actually had the vehicle on the auction block in Harrisburg only 24 hours before, which would likely not fetch the KBB retail value that he was thrusting in my face as I was literally walking out the door. He is the same guy, that no doubt would argue with a potential customer with a trade in as to why KBB is not the proper valuation, but that they only rely upon Edmunds or the BlackBook . . . . . blahhhhhh. Reality be told, at $375 apart from a final deal, I probably would have settled and made the deal for some minor accessories for the vehicle - the roof racks that I had expressed interest in during our discussions, or heck, probably even some minor swag, like a coffee mug and a pen, etc. and I would have walked away tickled. A good salesman would have closed the $375 gap and made a happy customer. He would have expressed a bit of zeal in making the customer happy, instead of arguing with the customer . . . .


We took delivery yesterday morning, October 30th. The...

5
Rare81 on 10/31/2013

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

We took delivery yesterday morning, October 30th. The Acura MDX is all we hoped it would be. This thing has more whistles & and bells than I imaged.Special thank you to Scott Long for making this an enjoyable experience. Our deal was easy (a non event ) and Scotts knowledge and his professionalism made our purchase the easiest vehicle buying experience I can remember!! It is too bad that Laurel Nissan is so far from Amarillo, TX. I would enjoy having coffee with Scott and seeing the dealerships he represents. He is a great ambassador for Laurel Nissan and Car Sales in general. Down to earth, with integrity not found in all dealerships.If we are in the market for another vehicle, I would not hesitate to contact Scott first.. Thank you Scott & Laurel Nissan for a great car purchase experience ..Donald R. DoughertyAmarillo, TEXAS


No hard sell

5
Safari on 06/27/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our salesperson was very polite, not pushy. I did not get the hard-sell that you get at some dealers. This was one of the best car buying experiences I have had.


Car buying made easy!!

5
ylr3313 on 02/06/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I cannot begin to say how thankful I am of the stress and pressure free environment by the entire staff at Laurel Nissan. Robert Jacobs made the whole process run as smooth as silk. Bob was pressure free making sure to find a vehicle to fit into my budget, as well as my lifestyle, and everyday needs. I am so thankful for the friendly and helpful service that I have received and would recommend Laurel Nissan to ANYONE for their next car purchase.


I've only had 3 car buying experiences in my life so far...

5
trix_315 on 12/29/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've only had 3 car buying experiences in my life so far & this one was by far the most easiest, smoothest transaction I've had! The staff was phenomenal; sales, finance, managers, service! Special thanks go to Robert & Roy for making this an truly AWESOME experience! Will never shop anywhere again but at Laurel Nissan or the Laurel Auto Group!


FANTASTIC SERVICE FACILITY

5
Michelle on 11/06/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Laurel Nissan has a fantastic service facility. Everyone is friendly and helpful! The technicians take their time and make sure everything is completed properly and you are satisfied with their work. I feel 110% confident that my car is in the best hands when I take it to Laurel Nissan. I will continue to go back when I need my car repaired or even for something as simple as an oil change and tire rotation. Great store, great people, great service!


great experience

5
Kriss on 09/24/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

They weren't pushy, listened to what I wanted, and were willing to work with me


Very Friendly Dealership

5
AltimaLvr on 09/02/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went to Laurel Nissan to buy my very first car. Someone came out to help me within a minute of me pulling into the parking lot. The process of buying my car went very quickly and smoothly and someone was always there to talk to me. I had a great experience and I have already recommended Laurel Nissan in Johnstown to several of my friends!


excellent service, nice low pressure salesmen

5
wkyguy on 08/17/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

one of the smoothest and easiest transactions I've ever encountered, and I purchase a new vehcile every 12 to 18 months! I was given a fair trade-in value for both my vehicles and the used vehicle that I purchased was very clean inside and the salesman (Robert) was a pleasure to deal with and made the transaction a sweet deal for me. Kudos to all who helped me in my new purchase ! Wayne


Wonderful service

5
Giggles on 08/13/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was pleased and quite surprised at how my salesman treated me. He was very informative, patient, and did his best to answer any and all questions that I had. I was put at ease and made to feel comfortable no matter what question I had.


Great experience

5
Tomm Ayling on 08/13/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ron Vella I must say really knows how to make a person feel at home.I was offered Coffee,tea or water ,had me kick back put my feet up and made me feel like I belong.He helped me make up my mind as to witch car to purchase ,We exchanged life stories and made the entire 3 hours totally painless.When I drove away in my new car it made me feel great.I will recommend him to all my students and friends. Thanks again Ron,You are the Man


Very Satisfied Customers

5
Linne on 08/02/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Had emailed this dealership with exactly what we were looking for. They had contacted us with what their search had found within a 200 mile range. Upon talking to sales person and her consulting her manager with what we wanted,they widened the search and found exactly what we were looking for. This is what we were looking for in a dealership- them listening to what you want and following through with it. Not just ignoring what you want to make a sale. We were really satisfied with our purchase from beginning to end. All the staff we had met and talked to were very friendly and helpful with any questions we asked. We would recommend anyone looking to purchase a Nissan to diffently check out the Laurel Nissan Auto Group first before buying from some other dealer. They really come through to make your purchase a great experience.


A Great Experience

5
Jeremy on 07/30/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This will be the fifth car I have purchased, the first from this dealer. It was by far the best experience I have ever had with a car dealership. Everyone there was professional and courteous. They were very open with me about every step of the process so I knew exactly what to expect and they didn't play any games. Robert Jacobs was the salesperson who helped me through the process and he was positive and friendly the entire time. I was in to purchase a vehicle because my old vehicle was beginning to cost too much in repairs. This was not a planned purchase and at first I was not looking forward to another payment, but the price was more than fair and I left excited about my purchase. I work in sales so I feel that I hold other salespeople to a higher standard and Bob definitely exceeded all of my expectations. I would recommend Robert Jacobs and this dealership to anyone and I will definitely be buying my next car from them.


Outstanding Dealer

5
fast eddy on 07/19/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased a used 2010 Dodge Ram from Scott Long. The dealership has the most streamlined buying process I have ever had the pleasure to use. Scott was very profresional and the truck was better than described. I would buy from this dealer again and again. Thanks Scott


New car purchase

4.7
nissan buyer on 07/15/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Sales person was very courteous, not pushy. He was very knowledgable about the vehicle we were interested in. Answered all of our questions.


Great experience!

4.7
New Nissan Owner on 07/14/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

The staff at Laurel Nissan were very friendly and welcoming. They were knowledgeable about the features of their vehicles, and I never felt pushed into making a purchase. I appreciate the way they took their time to explain each step of the purchasing process.


2011 Nissan Rogue

5
Deborah on 07/08/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My experience dealing with Laurel Nissan has left me a loyal customer. I was cheerfully greeted by Adie (Sales Consultant), who was such a joy working with. She guided me through the process with such a positive additude. I leased the 2011 Rogue that I thought I would no way be able to afford. Adie, Justin and Mike made it all happen for me. They are such a great team! Not one person there made me feel uncomfortable. I have dealt with other dealerships in the past and the folks at Laurel Nissan are TOP NOTCH!! Thank you all so much. Deb


2007 used acura tl

5
donald on 06/27/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

purchased a used 2007 acura tl this past weekend,at laurel nissan in johnstown,pa....from robert the salesman to michael the finance manager to roy the used car manager...all were very cordial and professional and knowlegeable in the car buying process.... they made my son's first dealings with the car buying process an enjoyable one...and he loves the car and we got a very reasonable deal!!!thanks again and continued success at your dealership!!!


Great experience

5
Paula on 06/24/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The whole process was positive and the salesman, Scott, was wonderful


Great Experience, So Far . . .

5
Pierce on 06/22/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

. . . and I will post periodic reviews, so we shall see. So happy a seemingly quality Nissan dealer finally opened in the Johnstown area, following the disaster with the last Nissan dealer in Johnstown. Just took delivery of a Juke this afternoon. I must say, I am a fan of Nissan vehicles. With that said, I am not necessarily a fan of some Nissan dealerships or the Nissan corporation. However, this dealership seems to be on the right track. Didn't know they were open yet, and pulled in to browse. Was greeted by a person who provided the best buying experience I have ever had, by far. Coupled with a friendly, knowledgeable, laid back, staff, I must say I was, and am, impressed. All follow up promises prior to signing were spot on, communication was prompt, timely, relevant, helpful, and professional, as were any conversations with any staff members. The tour of the dealership and meeting various managers was great. The easy part is complete, as the brand qualtiy is strong. I anticipate this dealership will compliment and support that quality. Well done Laurel Nissan.


$25,990

Mileage: 10027

Color: Black

Transmission: Continuously Variable Transmission

Body Style: SUV

City: Johnstown, PA

Engine Type: 201 hp 1.5L I3

$19,990

Mileage: 61228

Color: Other

Transmission: Automatic

Body Style: Pickup

City: Johnstown, PA

Engine Type: 6 Cyl

$29,990

Mileage: 84647

Color: Other

Transmission: 10-speed Shiftable Automatic

Body Style: Pickup

City: Johnstown, PA

Engine Type: EcoBoost 3.5L Twin Turbo V6 375h

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