Larry H. Miller Used Car Supermarket Sandy

Hard worker and personable

I've been checking with our salesman that we contacted, Cody Berg and he has sent us pictures and given us several suggestions of what we might be interested in, within the guidelines of what we wanted. Today he told us about a car that he saw on the lot and we came up and ended up buying it, at first he took us to several other places or other options just to make sure. I appreciate all his hard work and his diligence and he was a great salesman.

Fantastic experience that turned a bad day around!

Fantastic experience! Helped me get out of a bad trade in situation and got me in a hardly used car and it's such an improvement and I'm not drowning upside down in my loan anymore. The staff was fantastic and specifically Cody Berg my salesperson took great care of me. Ask for him and you won't be sorry!

Great Experience

The Salesman and Saleswoman were awesome! Much better experience this second time around than my first! I am writing this review just 3 days after receive it so I just need the financing to come back! If it's around the interest provided before than the experience will be a 10/10.

Buy your next car here.

Jj and George, were awesome! They got our trade in and in the truck we wanted in no time. They didn't jerk is us around like other dealers they were upfront honest and I would highly recommend them to sale you your next car. Definitely a 5 star for them. Thanks guys!

They are wretched lying thieves!!

I was foolish enough to purchase a car from the Larry H. Miller used car superstore, they lied about the vehicle, when I paid for a separate mechanics inspection from the Larry H. Miller Chrysler dealership across the street, they also lied in collusion with Doug Webb, the salesman to say the 2008 Chrysler 300 SRT8 I purchased had never been in an accident. I discovered the depth of their lies when I returned to purchase another vehicle and the truth came out about my previous purchase. I had gotten in an accident that was the other drivers fault. When I filed for depreciated value, I was denied and they informed me that the vehicle had been in 3 severe accidents previously. The damage had exceeded $20,000 in repairs on two of them and $13,000 for the third. When I had the Larry H. Miller Chrysler dealership do the mechanics inspection, I specifically told them to look for any indications of accident damage and they lied and said it had never happened.I was told the truth the day after I had selected a truck that I was seriously considering purchasing. When I confronted them about the whole thing and said I didn't want the truck and didn't want to buy anything from a dishonest dealership they used the extended test drive form I signed as a contract to force me to buy a truck that I didn't want and then upsold the interest on my financing, rolled $3,000.00 from my Chrysler into the new loan on the truck and forced me to pay for it all because I told the manager that I was not happy with their dishonesty. All told, Larry H Miller dealerships have cost me almost $30,000.00 due to their lies and horrible business practices.No one should ever buy a car from them. They wholesale the cars from their other dealerships to themselves and mark them up by $2,000 to $5,000 and then show you paperwork that says they are selling you the car for around $500 over the purchase price. These tactics of artificially inflating the price are acceptable business practices in Utah. I contacted the BBB and Gephardt and no one would do anything to expose them.

Needed a new car

Helped in every way to get me into a reliable safe car took the stress and worry out of it was reassuring we would find the right car canno say enough about these good people

Awesome staff, great selection of vehicles, fair pricing

I give my experience at this dealership 5 stars. The staff were very friendly and willing to take the time to show me different vehicles and compare price options. I worked closely with Jenny and Amanda, and they were excellent! I highly recommend both of them to future customers. The reason why I say this is because they really cared about me, the customer, and wanted what was best for me. Although I did not actually buy a vehicle from the dealership, I will definitely consider them in the future and recommend them to friends.

Peachy keen

The sales people were helpful, friendly, and on my side. I didn't feel pushed or pressured. Jenni took the necessary steps to accommodate the needs and wants in my car buying experience. Overall I had a great personable experience

Excellent

My experience at Larry H. Miller was fantastic! I wasn't expecting the process to go through so smoothly. We were in and out and we were able to get almost exactly what we wanted. Ten out of ten, I highly recommend.

Great experience

Valerie was awesome very helpful answered all my questions right. Very easy process. Would definitely recommend this dealership to family. Valerie was very friendly and easy to communicate with

Great Experience

L.H.M.U.C.S treated us great. We were looking for a truck with certain specifications and Ray Martinez showed us a lot. Even when we didn't find what we were looking at their location, he was able to show us trucks from other lots until we found one we loved. He spent many hours helping us find the one we wanted.

Good experience

Was a good experience. Valerie and Mike did a wonderful job at helping me find a truck that I was looking for. Thank you for one of my better car buying experiences.

Good Day

Both Cody Berg and Joe Edwards were very helpful. It was a long day. It was nice to have food and drinks. They both kept my kids entertained.

Very professional and timely.

Cody Berg was spectacular. Let me drive the cars I wanted and was honest about each of them. Really appreciate his effort and attention to my needs. Great experience.

Great service and thorough workmanship!

My wife and I just purchased a 2008 Saturn Outlook that had some issues with the suspension (struts and sway bars were toast). Daniel and Amanda, our sales people, were very quick to offer to fix it all for us if we bought the car. It was exactly what we were looking for so we couldn't pass it up! We had it in for service repairs but as we drove away realized the steering wheel was crooked as well as the power steering was having a lot of issues - things that weren't happening before we had it in for repairs. These issues very well could've been there but we didn't notice them because of everything that was going on with the suspension. However, Keith - the manager at the service center - told us not to worry and he would take care of it. After fixing the steering wheel and power steering, Keith test drove the car with me and we noticed a knocking noise (something I thought would've been fixed after the sway bars and things were fixed). Keith instantly said he would personally take a look at it and get it taken care of. All in all the process of buying a car at Larry H. Miller has been great. We don't expect a business to be perfect but we do expect to be taken care of and the folks at Larry H. Miller did just that. We would refer our closest friend to them!

A sigh of relief

Everything at this dealership was great, but I was especially impressed with the salespeople. We worked with Brad and Sean and they were never pushy. They listened to us and got to know our needs so they could help us find the perfect vehicle. They were also able to negotiate down the price to help us reach a comfortable price. They are not paid by commission so I felt like I could trust what they said. It was great!

Jimmy made it all worth it

Very informative ... Jimmy was very kind, helpful and was not pushy. I came looking for a truck and he got me in the right one

Outstanding!

LHM service dept treats every customer like a family member. Shuttle drivers are very professional and safe. I hope to purchase my 3rd car from LHM this winter.

Don't go to used car supermarket

Bought a car a week and a half ago and they took it to the shop for minor repairs and then had to order a bunch of parts and we haven't even taken delivery of the car. And they say there's nothing they can do about it.

Jenny was awesome!

Jenny was awesome! She was very helpful and got us a great deal. Would recommend her to friends and family. Our granddaughter loves her. And played peek a boo with her.

Purchasing a used car

I'm the kind of guy that cant stand salesman and dealerships. I've heard too many horror stories. My wife forced me to go. I went to the used supermarket in Sandy. I was pleasantly surprised by how they handled it. I wasn't hounded nor pushed. I bought a used car. The car is real nice but didn't blow cold air very well. We agreed to have it FIXED. I didn't say charge because there could be many problems. They agreed and its a good thing I said fixed. They will fix whatever it is until it works properly. My mind has changed about this place and these guys. I doubt I will go to a different one in the future.

Fast and easy

I was nervous about buying my first car but Trevor Eberhand sure did make me feel comfrontable with the whole thing and explained everything to me in a way I could understand non of that dealership language.

Very informative and helpful

I talked with Sara about possibly purchasing a used car. She was most helpful and courteous and took the time to answer all my questions. She also gave me additional information that will help me when I am ready for that purchase.

Buy somewhere else

I've always been a Do It Yourself kind of guy. But when I bought my 2014 Town and Country, I figured we'd spring for the extended dealer warranty, and the extended Service Contract.First - Their maintenance service is TERRIBLE. When I purchased the service contract, I was told all I had to do was show up with the car, and no appointment was needed. This was a bold faced lie. The first time I showed up with our van to get an oil change, I was told I would need to leave it for 3-4 hours. That's just not a feasible option when you're trying to get kids to school, soccer, ballet, and all the activities that come with having a family. From then on, I have always set appointments, and never have I had a wait time of less than 90 minutes. Honestly, for the same price, I could buy my own oil and filters and make perform my own maintenance on my own schedule in a third of the time. To add insult - In December, before a major Christmas road trip to visit my wife's family in Seattle, I asked for a full tire rotation along with our usual maintenance, on our way we had a flat tire, and the lug nuts were so tight on AAA was unable to even remove the nuts, after a tow into town the tire shop had to cut the lug nuts off in order to remove the tire. The fact that the lugs were frozen in place that tight indicate that they did not perform the service they said they did.Second - A check engine light came on. Being a dutiful DIYer, I pulled out my ODBC code reader and plugged it in. The code was a P0522 Engine Oil Pressure Sensor/Switch Circuit Low Voltage. This is usually caused by either a clogged oil filter, or a faulty sensor. This took me about 5 minutes to diagnose between my own ODBC code reader and a quick search on Google. When I called for service on this, I gave them the code in order to save some hassle. Their tech wanted to run the diagnostic anyway, and informed me that if the repair was not an engine problem, it would be a $100 fee. Knowing that it was a sensor, I told them to go ahead with it. Their "Diagnostic" took over an hour (my wife arrived at 11:45, and they didn't get to it until after 1pm, even with an "appointment"). Apparently the warranty sold by the dealership does not cover things such as sensors. So that's a $100 diagnostic fee PLUS another $400 to repair.I talked to the service manager, and he was completely unsympathetic. I would honestly say he was extraordinarily rude and unprofessional, having walked out of the room while my wife got me on the phone. He also refused to acknowledge any responsibility for the name Larry H Miller.To all buyers, and potential buyers - Do not buy any service contracts or extended warranties from this company! It is very clear that they are not interested in providing any quality service after they have your money!

Awesome best feeling ever

Blashford and Amanda made my year been to 6 dealerships all the same thing can't do any for you sorry some wouldn't try cause I was so upside down I walk into lhm used supercenter sandy thinking the same last chance then I'm done i needed a car to fit 6 I thought I was going to leave with nothing but I'm leaving in a infinity qx60 beautiful car much love to you 2 no words to express my gratitude

Don't bother with their warranty or service

I've always been a Do It Yourself kind of guy. But when I bought my 2014 Town and Country, I figured we'd spring for the extended dealer warranty, and the extended Service Contract.First - Their maintenance service is TERRIBLE. When I purchased the service contract, I was told all I had to do was show up with the car, and no appointment was needed. This was a bold faced lie. The first time I showed up with our van to get an oil change, I was told I would need to leave it for 3-4 hours. That's just not a feasible option when you're trying to get kids to school, soccer, ballet, and all the activities that come with having a family. From then on, I have always set appointments, and never have I had a wait time of less than 90 minutes. Honestly, for the same price, I could buy my own oil and filters and make perform my own maintenance on my own schedule in a third of the time. To add insult - In December, before a major Christmas road trip to visit my wife's family in Seattle, I asked for a full tire rotation along with our usual maintenance, on our way we had a flat tire, and the lug nuts were so tight on AAA was unable to even remove the nuts, after a tow into town the tire shop had to cut the lug nuts off in order to remove the tire. The fact that the lugs were frozen in place that tight indicate that they did not perform the service they said they did.Second - A check engine light came on. Being a dutiful DIYer, I pulled out my ODBC code reader and plugged it in. The code was a P0522 Engine Oil Pressure Sensor/Switch Circuit Low Voltage. This is usually caused by either a clogged oil filter, or a faulty sensor. This took me about 5 minutes to diagnose between my own ODBC code reader and a quick search on Google. When I called for service on this, I gave them the code in order to save some hassle. Their tech wanted to run the diagnostic anyway, and informed me that if the repair was not an engine problem, it would be a $100 fee. Knowing that it was a sensor, I told them to go ahead with it. Their "Diagnostic" took over an hour (my wife arrived at 11:45, and they didn't get to it until after 1pm, even with an "appointment"). Apparently the warranty sold by the dealership does not cover things such as sensors. So that's a $100 diagnostic fee PLUS another $400 to repair.I talked to the service manager, and he was completely unsympathetic. I would honestly say he was extraordinarily rude and unprofessional, having walked out of the room while my wife got me on the phone. He also refused to acknowledge any responsibility for the name Larry H Miller.To all buyers, and potential buyers - Do not buy any service contracts or extended warranties from this company! It is very clear that they are not interested in providing any quality service after they have your money!

Great

Valerie was great to work with, we had a great experience. Things were explained thoroughly to us. I Appreciated Valerie's non-pressure approach, I would recommend this dealership.

Great dealership

Honored their online pricing, gave me a great deal 2000 below market value. Quick and easy, detailed my car before I received it. Great experience overall.

Awesome customer service.

Jim and Brad my buying a car easy and painless. They took care of my concerns. They where straight forward no nonsense kinda guys nothing but the facts and numbers and they came up with best deal for me personally and his are very trustworthy and that was very important for me !

Sold my truck, bought a car

Salesmen were very courteous and polite. They were knowledgeable and very patient as well as helpful. They explained everything very well. They let me try all the cars I was interested in.

Awesome Service!

LHM used car supermarket is the absolute best! 5 star service all the way! Cara Streeter and Brad Herd were professional, knowledgeable and amazing to work with. Thanks to both of them for a great experience!

Cara Wheeler

Cara Streeter was very friendly and helpful while helping us find out new truck. She took us to several dealerships to find the perfect used truck.

Excellent

Great experience! Great salesmen!Dealership very friendly and helpful!Answered questions and concerns.Would highly recommend dealership to family and friends. Blashford and Nick were the best ever!!

Excellent experience

Was great to finally buy a car and not have a pushy salesman that was real with me and understanding about what I really wanted, I would definitely come back to him and this dealership thank you

Pretty Awesome!!!

Ray Martinez was very helpful and patient with us. The process went smooth and was overall a pretty good car buying experience. Would totally go here again for our next car purchase.

Best visit to a car dealership.

I walked in and was helped right on the spot. Salesman that helped with my options made it easy as far as what to look into and what to avoid, while staying within my means. I walked away with a good car. Again, the best visit I've had at a dealership.

Great service.

This dealership was a very friendly dealership for me being a first time buyer and everything went smooth and everybody was very nice. Highly reccommend

Buying a car

I am so happy I came here. Valerie Morita more then the extra mile for me. I was a hard customer many problems. Great job thanks.

I asked to drive off the lot, and thanks to Teddy i did.

Great cars, awesome deals. Teddy was the best, he helped me get into the car i wanted, and drive off the lot same day. 10/10 recommend this dealership. They make lifers out of their customers.

It was amazing and a fun experience!

Frank and teddy were awesome. Frank made me and my mom feel comfortable in the environment. Also Teddy bought me a steering wheel cover and I was not expecting it!

Happiness

From the sales to finance to service was awesome! Jim Renshaw, Travis Johnson & Keith & Jimmie in service were so great to work with. No wonder Mike Wankier sent me to LHMused cars!!

They were more than willing to find a car in my price range

The car we came to look at didn't end up being something we could afford but Pablo took the time to find the exact car we wanted, drove to get it from another lot, made sure it was in our price range, and even made sure our request for new tires, new windshield, and detailing of he car was done

Customer

Had an Appointment time honored and got me out in 40 min of when I showed up. Felt they were concern about the about how the car preforms for me and were will to help out if it wasn't.

A good experience buying a used car

We bought a used car today from Pablo and Teddy. It was good. We have bought other cars here and because of the treatment from our two salesmen today, we will be back in the furture

Excellent experience

I received excellent customer service and was given great treatment in the decision to purchase my car. I felt like I was given a fair deal and even though things were very hectic with the tent sale I was very well taken care of.

Had a great time

Was pleased with the salesman Nick worked very hard to get us what we needed.

Good sales guy

Cody Berg was my sales person when I came. He did a great job of gathering the information on vehicles I wanted to look at and continued to send me as much helpful information as he could find. Although the management/dealership were not able to strike a deal for my trade in that I could agree to, Cody did a great job of trying to make it work for all of us.

Excellent!

Chase and Brad helped me get a new car yesterday and I was blown away by the customer service. My tranny went out and I was in a huge mess. They helped work with my financial situation and got me the perfect car in my budget. I am so happy and will continue to use them and suggest them to all my friends!

Misleading false advertising CROOKS

Kathy and Tamara in ACOUTTING in accounting will not answer there phones or call you back when you leave a message there special offers are nothing but scams they sent me letters for a $1000.00 free prepaid visa then tell me no we just cut a check after your loan funds come to find out the $1000.00 dollars was included in my loan so it's technically not Larry h millers money to hold on to. it's now been 2 weeks and no check I've tried to call several times and have left messages but no response my salesman has also been trying for 3 days know no luck. The sales people are great but the accounting people are crooks

great customer service

Huge thanks to Brad Solis and Brad Herd for helping us out to get my Elantra. You guys are awesome!! Thank you again so much!

AWESOME EXPIERENCE

When I was called by the sales lady, I was VERY skeptical of getting out of my current high interest rate car loan. She talked me into coming down, and seeing what they could do for me. When I left the dealership I had a beautiful luxury car, that I never thought I would EVER own, with less miles, a payment I could afford, and a phenomenal interest rate that I never thought I could EVER achieve. I love my new car so much! Thank you Amanda Heins, for having the foresight to know that I would totally love that Lexus hybrid, even though I fought hard not to! (and for making me drive it twice...the second test drive is what did it for me!) I have bought several cars from different Larry Miller dealerships over the past 10 years; the Sandy Used Car Supermarket store is by far the best experience I've had overall. I will be back next year to refinance my Lexus. I have, and always will refer everyone, and anyone to this dealership!

Wish I could Rate ZERO

To rate this dealer a one is to overrate it by two. These are the people that give all used car salesmen a bad name. Let me tell you what happened to me today....OK, so I looked up a car on autotrader and found one at Larry H. Miller Used Car Supermarket Sandy. Although I had previously heard bad things about this dealer, i figured that to just check it out, what harm could there be.So I opened a chat window and inquired id the car was available. They said, "Come on down"- note they did NOT say "Yes"- that is key to this story. So They grabbed by number and I said I would be down at 430... and no reply. I waited five minutes... and I type "Hello?"- Two minutes and STILL no response, so I give up and start looking elsewhere (smartest thing I did all day).AN hour later they text and ask if I'm still conning in... and by then I say No!. Then I think about it, and I have some free time, and so I text back I will come in anyway. Ryan texts me and says come in and test drive the car.So I get there, and I instantly see the sleaze that is Larry Miller Used Cars... you cant even pull into the lot without the sales people stop you and start trying to sell you! I am not even out of my car- I haven't even turned it off. Geez- BACK OFF! So I say Im meeting someone and pull in to park.I pull in and park, and the same guy is at my heels asking who I am looking for.. I tell him Ryan, so he goes in to get him. 5 minutes later he comes back and tells me Ryan is busy, and he starts trying to pump me for information. I tell him I am just loking for the car, and want to see it. He says he'll be right back.TEN minutes later....he comes trotting back, and is asking me all kinds of questions about the car I wanted to see- how much was it, how many miles, etc. I am like why don't you know that.... and it turns out THE CAR WAS SOLD ALREADY.... And now dude wants to drive me all over looking at other cars.So I cant see the guy I had an appointment with, or the car they told me they had, and dude wants to trot all over looking at other cars. No thanks. They obviously have NO PROBLEM lying to their customers to get them in the door, so I decide to bug out. Dude would not stop badgering me all the way to my car. I could not get out of there fast enough.Now I KNOW that "Doug" is going to respond "We're sorry to hear that you do not feel satisfied with your experience..." Dude, save your breath. Your employees FLAT OUT LIED to me, more than once. Employees do NOT do that on their own, they lie because that is the company structure, the way t\you expect them to do business. Read the other reviews- ALL of the other reviews.... they ALL say you lie to customers just to make sales. That is your reputation, and you have earned it. So save your breath "Doug"- you run a sleazy operation, and there is no way I would even consider ever setting foot over there again.

Easy Deal

The sales team was exceptional! the salesman showed us exactly what we asked for and didn't try to steer us in a different direction. The finance person was extremely knowledgeable and got us a better rate that we could have imagined. All in all this was the best car buying experience i have ever had. This is the third car i have bought from LHM used cars this year!

So disappointed

Unfortunately my experience with Larry H Miller over the last 6 months has been so disappointing. It started when I first bought my car. I was a young woman looking to buy my first car and stupidly trusted them to give me the best deal they could. The salesman showed me three cars which I wasn't in love with and told me that those were the ones I could pick from. The first car's steering wheel shook horribly when I got on the freeway. There was no way I could get it. So I basically had two options. I ended up picking a ford focus that had a busted mirrir that they refused to fix (they just gave me the broken part) and the windows weren't sealed as I would find out the next day. I left the car on the lot to pick up the next day. My parents drove me out so I could pick up the car and were appalled by the car I was sold. They immediately told me I could get a better deal. And immediately after my parents talked to the manager a TON of better cars with better mileage, interiors, and newer models were shown to me. It was like magic. I was so upset that they were willing to sell me thw cheapest and crappiest car on the lot. When my parents reqiested them to pull a car from their website they said the car was on a different lot. We again requested them to go get it and they did grudgingly. Turns out the lot was across the street. I ended up buying an awesome car from them but the whole buying process was ruined. Never trust a car salesman is the lesson that Larry H Miller taught me. Forward 5 months... My car was having problems starting. I took my car in to get an oil change and explained to the mechanic the noises it was making as well as the starting problems. He said they would check it. 2 hours later they told me nothing was wrong. So I believed them. ONE month later my car wasnt starting at all. Instead of taking it to Larry H Miller again I went someone else and they said I have a bad battery. A bad battery. Really? They didnt even find that my battery was bad when they did the full inspection? So thr next day I call Larry H Miller to see if the battery replacement is under my warranty and if they have one in stock. I was transferred to a voicemail 3 times and was put on hold 2 times for 20 mins. The third time I got put on hold I told the guy there how long I had been on hold and his repy was "oh thats silly". I told him about the problem and he told me to bring my car in. I told him that I didnt want to drive there if he didnt even have the part I needed. He said his computer wasnt up yet (they had been open 30 minutes by now) and he couldnt look it up. I told him I would have to go somewhere else and then all of a sudden his computer was working and he looked up and told me he had my battery. The battery they had in stock was WAY overpriced. I had already checked around at prices the previous day. So I ended up taking my business elsewhere. Honestly if I could go back I wouldn't buy from them again. The customer service has been horrible. And even after telling them this they werent willing to help.

Best car buying experience of my life...

I had the best experience buying a car from Mark Maxwell. I always dread the car buying experience and had visited several dealerships prior to Larry Miller in Sandy. It was such a relief to be treated with honesty and respect, and Mark Maxwell was so pleasant to work with.

Don't go anywhere else..

In and out in 2.5 hrs with a new car. Needed to trade in the old one. Told them what I was looking for, and financial desires. Done. Travis, Mike, & Brad were awesome!! Seriously, no need to go anywhere else. These guys will help ya out!

Quick, professional, and friendly!

My husband and I went in to exchange our two vehicles in for one better vehicle. Brad and Teddy met us at the door and immediately sat us down to talk about what my husband and I were looking for. They were both so friendly and such good listeners. Never once did either one of these two try to push any one car or upgrade on us. Before we even got to seeing the vehicles, they ran our credit, so that we would know where we stood, before getting our hopes up. Our test drive was relaxed because they let us take it out on our own without supervision. Any bit of paperwork or numbers that we wanted to see while discussing the terms, were promptly gathered and brought to us, no questions asked. All in all we spent only two hours at the dealership. Out of those two hours, one good half an hour was spent by me talking to our insurance company for a new quote. I have never spent such little time buying a car before and my husband and I have lots of experience with that! While we waited our new car to get detailed, Teddy stayed by our side to make friends with my 9 month old and make sure we were comfortable. Brad ran around making sure that all our other needs were fulfilled and that we got the fairest deal possible! I really have to say, thank you so much for the experience! We couldn't be happier! Never thought I'd say that after a visit to s car dealership!

Salesman Greg Hughes best guy ever!!

Greg hughes was my salesman he's was so helpful and knowledgeable he was honest and funny he let me test drive whatever I wanted and was not trying to pressure me into anything, I finally found the car I wanted it was a lexus is 250 and in beautiful shape and priced well at a very low interest rate my overall experience was amazing and I will definitely buy another car from greg and his manager Brad u guys are great:) thanks again lhm u guys are awesome:)

May Dunn & Nate are AWESOME!!!!

Excellent communications skills, friendly & very helpful. May Dunn is so good to work with she and can sell you a vehicle even if she isnt there. It was great working with her & Nate. xxxxx to them both!!!! Thanks for all you did. Satisified customer right here. :)

Great Experience

Started searching the website for car's in stocked. With in 2 hours was set up with a sales rep Amanda told her about my situation and told they have some programs that could get me into a car. She even picked me up from trax and with in 2 hours drove away in a great car.

Lies Lies Lies

Promised a 2000.00 gift card at the time of purchase, but I was called in two months later to finish up the financing. When I hadn't received a gift card that was already agreed to, I asked about it. The finance manager Rob Hammer informed me that I am already getting a really good deal (according to the dealership) and that there is no room for the gift card, despite already agreeing to it when I took delivery of the car. The battery died on the car a week later, and all of the repairs they did to burn holes in seats failed and need to be replaced. This dealership hosed me during Christmas time. Doug the internet sales guy "attempted" to make things right and offered a 200.00 gift card.....thats not even the price of the first payment. This dealership lies and lies and lies.

Good Service

I looked for a car for several days and when I came here they found the right car for me. Steve and Max were great.

great and fast

Didn't believe they could do it, but they did! I was very happy and pleased. Great job. I'll be back for my next car.

Above and beyond

Went to Larry H Miller used cars. Worked with David Michael. He was a great salesman. Not pushy and got me exactly what I wanted and then some. The service department did a great job getting the extras I wanted put on. Worked really fast.. I would recommend LHM used cars again. And I would never work with a another salmeman. David Michael rocked it!!

Lhm used car supermarket sandy

I went to lhm in the past at another location and got screwed over pretty bad but this time around I was really happy I was. able to trade in my old car but this time I went to the sandy location and had an awesome dealer named Travis staker. He was smart and really listened to what I had to say and the complaints I made. In the long run the only thing I didn't like with my experience was finding out my overall.final price wasn't what I was expecting and my father came with me and there were things added on to the monthly pricing that I was NOT aware of. Although overall this car buying experience was a much better experience!

Excellent Experience

I worked with a gentleman named Blashford who was extremely helpful. He listened intently to the reason I came in, and it wasn't just for a vehicle. He listened to the whole background and used that information to help guide us through some vehicle choices.When we found the one we loved, he worked super hard with his management to get us the absolute best price we could have hoped for. They helped us get out of a bad situation into a very good situation.I would work with/buy from these guys again!

DO NOT TRUST THESE PEOPLE- Very Shady

WARNING: Larry H Miller- Used Car supermarket in Sandy.Everyone has their good, and bad experiences at different businesses. Normally I would keep them to myself, but what they have done to me, and I'm sure hundreds of other people that has not caught it amazes me and I feel like I need to warn all my family, and friends so it does not happen to them. If you have purchased a vehicle from LHM I would recommend you double checking your loan. 3 years ago I traded in my Nissan Altima, for a Mitsubishi Lancer. Two weeks later I got a phone call stating that I needed to return the car (I was thinking the loan didn't go through) I take the car back and they had already sold my trade in. Then, they proceed to sell me a car that is "so high in value" that I can come back after a year and get the lancer, or a different car if proffered. Well, three years later I go to trade in my car and trade in was valued at $7,000 after my loan was $23,000. I was furious that I was completely lied to, I thought I would contact the managers at Larry H Miller, I let them know my frustrations, and how I feel like I was taken advantage of, then he proceeded to let me know they sold me my car for $12,800. WHAT???? That's weird because I still owe $12,300 on my vehicle. So where did all that money go that I have been paying? The manager sounded really concerned, and set up a meeting with me. I went into for the meeting, and still the numbers were not adding up. My question is still, if I paid $12,800 for a car, why is my loan $23,000? Almost double. He made it sound like they were going to get me into a new vehicle and take out the money that has been paid, what they did not know, was I was just at a different dealership looking at the same cars for 12-15,000$ Larry H Miller was wanting to sell the same ones for $28-32,000 more I can now see how they were going to handle it, buy me paying half my loan, that was only supposed to be $12 grand they were going to pretend to give that back to me, but just make the car more expensive. ANYONE ELSE SEE THIS PROBLEM? Then they proceeded to tell me that my credit is the problem and the only way for that to go up is buying a new car, having a car on there, or credit card or house loan will not help my credit, only buying a new car. It was beyond belief. Who are these people? The guy that sold me my car 3 years ago, and was let go because of some other similar situations. They did not give me much more information on him, but clearly they are not willing to help out in anyway. A few years ago, they had a huge lawsuit filed against them, and I am doing my research as to why that was. I will be sure to make sure they do not get away with this, you can go ahead and share with your friends so they don't get double charged in their car loan. THIS NEEDS TO BE STOPPED AND CORRECTED. $12,000 is a lot of money for someone to just pocket.I have reached out to many people, and there are quite a few that has had this problem! We are going to get this fixed!

Great Srevice

I walked in was greeted by Pete and was helped into a car within 30 minutes. As usual the paperwork took a bit but nothing was dropped on me to complete. I was given an amazing warranty and Gap plan for very cheap. This is my second time buying with the supermarket and I would do it again!Thanks Pete!!!

Worst car buying experience /worst service center too

First off, the sales guy pressured me to write a positive review but I told him I wanted to wait and see how it went. It was horrible experience with the financial team!!! It took over 3 weeks for them to get financing complete when it was from my bank. Impossible to get anyone at this dealership on the phone so we ended up driving 40 minutes round trip, five different times just to check on the status. Then when it FINALLY financed no one called for a most a week. There was some light scratches on the side of vehicle. We scheduled a time and brought in the car. When we went to t he service center we were told we had to leave the car a week! A week for some scratches? The sales manager told us they wouldn't cover a rental car or assist in any way. WORST CAR LOT IN UTAH

Bad experience

After clearly addressing that I can't afford more than 300 a month, I took interest in a 2005 Dodge Ram and the salesman came back and said my payments would be 341 a month for this 10 year old truck. The tires were worn, a window was busted and there was a crack in the windshield. I went ahead and decided to take a bold move and put $5000 down with hoping that will for sure keep my monthly payments below 300, then when I saw the sales manager that changed everything, he threw on an extended warranty that so far has proven to be completely worthless. I was promised a employee rate minus 10% on tires and the tire shop said no to that. I clearly stated I couldn't afford this but he was persistent just so he could profit from not caring at all that I couldn't afford it. So he managed to get my monthly payments back to 341 a month even after I forked over 5 grand for this 10 year old truck. Never go to LHM used cars and especially don't trust the sales manager.

thank you guys

Mark Maxwell was grate. Found me just the right truck I was looking for. He did everything he could do to get me the right price.

unhappy and stressed

I just recently purchased a 2007 dodge ram 3500 6.7 on which I traded my 2004 chevy silverado 2500 6.6 on and was given a very unreasonable price for both trucks which in the end resulted in a 40,000 truck with a 150k miles on which was forced to buy "or had to pay 8000.00 in negitive inventory" because they had already sold my truck without even making a deal on the new one! That's one issue the other is I've only owned it 24 days and it has been in the shop 4 times and is currently there and is costing more money because they say the warranty I paid for doesn't cover any of the repairs being done. I really just want out of this lemon and back in my old truck!

Terrible Customer Service. Sleezy management.

The Manager called me "A Victim Of My Good Credit". Truthfully, I am a victim of LHM.I was browsing Jeep Wranglers on 06/18. I spoke w/ Randy about a test drive, telling him explicitly, I only wanted to test drive, thats all. Randy's manager (Corey?) tried to get me to buy the jeep on the spot. He was extremely pushy & rude so I left.Randy called me again on 06/20 & talked me into coming back in.. I was promised that a different Manager would work with me & they would get me the payment I wanted. They told me we could negotiate on a down payment within 30 days of signing & asked me what kind of payment I wanted. I said 300.00/mo was my MAX. They haggled me into 339/mo. Which I immediately regretted consensus on, as my current payment is 225/mo.I was physically ill. But I signed the paperwork out of pressure. As I walked out to the parking lot I felt that the deal wasn't affordable. I wasnt happy w/ my payment & wanted to keep my trade-in & walk.. This wasnt right, so I asked to call off the deal.This was within less than 5 minutes of signing.The Managers response was: "You signed just as fast as anyone & I refuse to back out of this contract." He wouldnt look me in the eye and said, I was a victim of my good credit & now I am stuck with my grown up decision. I begged him there in the office in front of everyone to please help me... The deals age was only 5 minutes long & I felt instantaneous buyers remorse. LHM has no intention of showing me compassion.It has been 2 days and I am still physically overcome with nausea about the pressure into signing this contract. I am sick with how LHM has verbally stated that I did this to myself and will refuse to help me in any way shape or form. I am unhappy and not agreeable with the contract terms, and need this fixed.Randy was a great salesman and easy to work with. But the management was sleezy and left me feeling sick to my stomach.

Car buying experience

A big thank you to LHM used car supermarket and Doug Lamb for making my car buying experience easy and stress free. I never felt pressured like you when you go to most car dealerships! Thank you for giving me the car of my dreams!! Love LHM and will never shop anywhere else!

2 great employees changed my opinion immensley....

I have bought 3 cars from LHM, the last car I bought was a 09 Subaru WRX, I was told at the time of purchase it was mechanically sound and had been ok'd by a mechanic. I found a problem a couple weeks later returned it to LHM where they replaced the timic, at no cost to me, after researching problems with all 09 Subarus I found that my car should have the timing belt kit, water pump, and pulleys replaced,so I ordered the kit in the meantime I need my regularly scheduled oil change. While getting it changed it was found to have an internal oil leak, upon further inspection by, Sager Thurman and his mechanic, it was found to have leaking cam seals and a oil pump seal, Sager went above his duty to make sure my car was fixed properly, he even allowed me to get my timing belt kit and water pump done while it was in for labor costs. LHM, Sager is an exceptional service advisor, and I thank him and your awesome trained Subaru tech for fixing my car properly, in such a professional and timely manner. Thank you Thad Brenkmann

Pete remembered me and called me when he had it!!

Pete called me a week after I had been in and had a trade in that he thought would work. It did!! It was a pretty easy purchase. So far the car is good. Passed emissions and inspection. Making tire noise but my mechanic checked it out and thought it was a really good deal. Thanks Pete!!

I IN JOY IT AND HADE FUN

I IN JOY IT AND HADE FUN SHE GOT ME WHAT I LIKE TO HAVE A LITTLE RED TRUCK FORD F 150 I HAVE BEN LOOKING FOR

Love my Car, Hate the Service

Although Maxwell my sales guy was super helpful and not annoyingly pushy like I'm used to and I would give him 5 stars all the way! I am giving this company 1 star overall because since I initially bought my car the experience went downhill very quickly. The customer service is lazy and apathetic. I have never seen such a complete lack of follow through. I've also never been lied to so much. The communication has been horrible especially with important things (such as my car being done with service or I that I need to bring my car in to be inspected even though they had it overnight), and only when I call them or go back to the dealership do I get half- way answers even though multiple times I am told I will be called first thing in the morning. I want nothing more than to be done with this company. I waited for over half of an hour yesterday for help and then the "help" I got was superficial and really lacking in seeing that it was important. I called again today and got the run around, not a single apology. All I got from the finance manager was "I can only speak for myself." What happened to being the face of the company when dealing with customers? I have worked in customer service for many many years now and know I can and SHOULD expect more than this. This is the second bad experience that I've had with this company. I am regretting giving them a second chance because this time was actually worse than the first. I will never be purchasing another car from them and will not be referring anyone either. Too many lies and not enough caring. I really so love the car, but hate the service

Best price and very friendly

J.J. and Pete were great. They had to go find me a car because the car I was going to buy they sold the previous week. J.J. called around and found the exact car I was looking for even though there were very few available. They even drove over to get it for me. they were both awesome. I would totally work with them again. They even gave me $1000 more for my trade than anyone else was going to. Jeff.

I had a good experience

The salesman we worked with listened to what we wanted and our price and got us what we wanted. He was very friendly. Didnt push anything

First dealership purchase ever.

I have never bought a vehicle through a dealership before, so I was nervous going in to all this. But, Joleen Sorensen was fantastic, she explained everything about the process, was very friendly, and most of all had my best interest in mind. I never felt pressured or that I was compromising in what I wanted. She gave me a couple vehicle choices that would work with my credit issues, and let me decide which I preferred. Overall the process was quick and easy. I will be back to see Joleen when I come to get my new truck in a year! Awesome salesperson you have there! Because of her, LHM will have all my family's business.

new car

We were sold a taurus last year and told it was all wheel drive. These guys were great with us today in righting the wrong.

love this place

LHM Used car Sandy is amazing. This is the 2nd car we've bought from them. I have recommended many friends to them. Best place to buy a car.

Excellent, and would refer this dealership to anyone

This was the best experience we had yet! Working with Pete and JJ was great. Would refer them to any stranger on the streets. We are pleased with our purchase. They helped in many ways. And Wendy our finace lady was also great. GO LHM USED CARS YOU THREE ROCKED

Fast and simple

Very enthusiastic people. Very friendly and easy to work with. Friendly environment and can help you find the best deal possible. Down payments, monthly payments that work really well with your budget. Highly recommend LHM Used Car Supermarket Sandy.

Bought a Ford Flex!

Justin Exline was approachable and ready to help answer questions from the moment we arrived. David A Michael was extremely friendly, informative and personal. The experience was really great! Excited for our new car.

Wonderful experience

Alina was very professional and helpful throughout the entire process . It was a very easy and enjoyable experience. Will definitely go back when we have the need for another vehicle.

Both representatives were great

Both alina gray and may dunn were awesome they are both super friendly and worked to get me the best deal on the car I wanted

As a first time car buyer, these guys are great

I just came in to buy my first car, I figured I'd start with used cars. I got a better car than I was looking for at a lower price than what I thought I'd have to pay. They took care of me right away and showed me quite a few models that I might like, so that I could make sure I had a car I loved. They were friendly, they tried to relate to me, and they made sure everything was perfect to my liking. Great experience, I'm glad I stopped in.

Buying a car from a best used car supermarket

Buying my used car was so easy and simple. They explained everything to me, made it quick and easy. I recommend http://www.fow.co.uk/ to friends and family. Great experience!

Help with purchase

While looking around I received absolute great service from Israel Sanchez, I was a bit confused at the beginning about what I was looking for but on just a couple of minutes of talking with him, he managed to somehow bring up a 2013 Honda Fit that just hit the nail on the head, I'm happy to have received service from Israel he made things more clear and less stressful than they should be I felt like I was treated more as a friend rather than a customer, though the process of paperwork was time consuming it's well worth the shot.Thanks Israel for such great service.?

friendly, informative , honest

The sales staff was friendly, in formative, and a pleasure to work with. Purchased a jeep wrangler Sahara got a great deal. Evan and JJ we're great.

Very Pleasant Used Car Purchase

We went to Larry H Miller Used Car Supermarket with the intention of finding a specific Jeep model we had found online. Ray Martinez, our salesman, was friendly and helpful in locating the car. The jeep we wanted was in the process of being purchased by another party so Ray directed us to another Jeep. During our test drive Ray asked us questions, got to know us a little better and at the end of the drive suggested another car for us to look at. I was impressed with his gentle sensitivity to our needs and the car he suggested turned out to be better than we had originally wanted to buy. Instead of disappointment we were able to purchase a better car. I'm grateful for Ray's help in finding the best fit car for us. He was patient, never pushy and endured many questions. We have our new (used) car, it drives like a dream, we love it and are satisfied with our purchase. I have NEVER enjoyed shopping for cars because the "game" is so tedious. Not so much at Larry H Miller Used Car Supermarket. We were treated respectfully, everyone was friendly and courteous and not once did we feel like we were getting a poor deal. We walked away winners thanks to Ray really taking the time to understand us and what we needed. Thank you Ray, mechanics and staff at Larry H Miller Used Car Supermarket in Sandy, Utah!

Pleasant experience!

If you end up at this car dealership, work with Benjamin and Joleen. This was a NO hassle car shopping experience. We were asked our needs and wants, and Benjamin and Joleen delivered. We appreciated the respect of our budget. We were not pressured to purchase outside of it. Joleen was great with the numbers and extremely pleasant, and Benjamin was a perfect gentlemen - - very personable and kind. We were pleased with our financing and appreciated the excellent customer service we received.

Great sales associate but Poor Management

We weren't quite sure what vehicle we were looking for and our sales associate seemed very eager and helpful to find something we were comfortable in. After test driving a couple, we were able to find the vehicle with the features we wanted. And the sales associate was very nice to connect with our kids.The Contract and Bid process was definitely way too long, and the Sales manager talked way too much. If we were at all satisfied with our choice, the Sales Manager actually made us second guess it more and more. Finally, after over an hour of bid and contract negotiation we signed the financing papers and were on our way home. However, when we got our auto loan notice, it wasn't from our bank, but from the dealers regular provider and at a much higher rate. JJ didn't follow through with financing through our bank and just quoted whatever he thought he wanted to. And then even after confirming the institution with the loan processor, it appears they did whatever they wanted anyway. Make sure you don't finance in house.. A few weeks later we were treated very nicely in trying to get a second key for our vehicle. As promised, they covered the entire cost for our specialty key; and the sales associate gave me a gas voucher to make my travels dealership worth while. THANKS DERRICK!!!

Easiest Car Buying Experience

Buying my car was so easy and simple. They explained everything to me, made it quick and easy. I recommend any LHM dealership to friends and family. Great experience!

WORST EXPERIENCE I HAVE EVER HAD

I don't know where to begin with this horror story I had. YOU"LL WANT TO READ THIS. It started out great and I thought I would be getting a great deal on a used Saab. As part of the agreement, they PROMISED to do a detailed inspection of the engine, transmission, etc. I picked up the vehicle the following day and they said everything looked great. ON THE DRIVE HOME the car engine blew up!! I had to call the dealership and tell them to call a tow truck to pick up the car and I wanted all my money back. They refused to give me the money I gave them for the down payment saying "There's nothing we can do." Yeah right. So I had $2,000 in an account that they refused to give back to me. So I began looking for another vehicle in their lot. I found a Jetta that I really liked and due to the accident that happened with the Saab, they give me a very good deal, one that I couldn't turn down. So I decided to buy it. They printed off the CarFax and said the title was clean and it had never been in an accident. Upon further investigation, we found that the front bumper was a slightly different color than the hood and we found a receipt in the glove box. The receipt showed that it had in fact been in an accident and repairs had been done. They promised to do another inspection that the front end had been repaired correctly and their other "inspections" of the engine, transmission, etc. which I seriously doubt they ever did. They also promised to do other small repairs after my purchasing the vehicle which I got in writing. Once I purchased the vehicle and drove it off the lot, they acted like they had no idea who I was. When I returned to get the repairs done that they had promised me, they said again "There's nothing we can do." I fought and fought and FOUGHT and finally got them to repair them. Upon purchasing the vehicle, I also bought a warranty that covered the vehicle for 50,000 miles or for 2 years. It cost $2,000. They told me that it basically covered every mechanical feature of the vehicle. The warranty company is called Total Car Care. DO NOT BUY THIS. IT'S A COMPLETE SCAM! For a year and a half, the car ran great but then it started leaking oil. My warranty covered ALL my gaskets so I thought everything would be covered. They started doing the work and 2 WEEKS LATER, they said it was finished. When I got there, my bill was $250. $100 of it was my deductible. That I understood so I asked about the extra $150. They said the warranty company refused to pay it because they said they covered the repair in error. So I got on the phone and had a twenty minute fight with an employee in which they still refused to cover the part they said they would cover, which I have all in writing. SO BECAUSE OF THEIR ERROR, I HAD TO PAY AN ADDITIONAL $150. This is where it gets really interesting. On the drive home, I had two warning icons flash on my dashboard that had never previously popped up. One was the temperature icon and the other was my airbag. After some investigation, I couldn't figure out why those were flashing because my airbag seemed to be fine and the temperature gauge would pop up warning me of overheating when I would just start my car. So obviously something was wrong with the electrical system or computer. Not only that, but they screwed up my stereo system. It wouldn't turn off when I turned of the vehicle. I called them telling them that they must have screwed up my electrical system. They told me that it was "bad luck" and it had nothing to do with the repairs they did. Taking out an engine actually has A LOT to do with the electrical system. They said the repairs that had to be done would be an additional $250 and an additional $150 to fix my stereo, none of which were covered by my warranty. I fixed my stereo myself, because THEY UNPLUGGED ALL MY STEREO WIRING FROM THE BATTERY. I KNOW THEY INTENTIONALLY SCREWED UP MY CAR TO GET MORE MONEY. AWFUL, AWFUL COMPANY ALL AROUND. NEVER STEP FOOT INTO THEIR BUILDING!!

Great

They made us feel welcome and made buying a car a great experience. We walked in And we're immediately greeted and I explaind what was needed for my family and was given exactly that

Great People to work with!!!

Alex and Ryan were awesome in helping us find our new car! They were very accomadating and tried to help us any way they could! They were great to work with! Definitely would recommend working with them! We will come back!!

Hands down best car buying experience we've had!

We came in with a set number of what we wanted to spend along with the things we needed as far as a vehicle. We wanted an SUV with 3 rows, fully loaded, great gas mileage, and great durability. David Michael listened to ALL our needs, and showed us a wide variety of vehicles that were within our budget and met all our expectations. He wasn't pushy, didn't try to show us something we couldn't afford and was very upfront on the price point and range the vehicle fell in. He got us the vehicle we were looking for and under the price range we were looking for. We have bought many vehicles in the past and this was the best experience ever. There was no playing around with the numbers, gave us two wonderful options, and there was no games in the overall process. We know this hardly happens but over it was a transparent, no-strings attached experience. I would recommend this place to anyone and David Michael was THE MAN!!

Came in for as a first time buyer.

Came for a pre approved first time buyer car loan. We were shown one car, and it was the best car for us. We loved, couldn't be any better. Both sales associates were wonderful.

Great, friendly service.

The salesmen were so helpful and patient. They kept showing us cars and drove them all with us. Even when it seemed like we couldn't find the right car. They didn't give up

Great and not so great

Pete was great for sure. Then Jolene walked in the picture. All that came out of her mouth were lies and more lies about what could be done for the purchase. The whole car buying experience for my daughter a first ever time buyer has soured me from going to this dealership. Every time we turned around on her deal the rules were changing for some reason or other. Jolene has no idea what is going on there since she makes promises that were never kept. I will never deal with her again for sure!

picky wife

Joe showed amazing patience and understanding when helping us. Showing us car after car until she was happy. Made me look bad. Great guy will come back for next car

Joleen Sorensen is thee best!!

Joleen helped get our daughter into a car even though she has a budget,and she's picky, joleen found her the perfect car,with low miles,and affordable. The man that helped her before was not helpful at all, but Jolene ROCKS! She got her into a very nice used car with low miles,and joleen was patient and very caring as if it were her own daughter driving the car. I would recommend JOLEEN to everyone out there,be sure and ask for her! You will not regret it! And she got my daughter into a very nice car! One that made her happy! Thank you joleen for all your hard work..

Great experience with joleen and her hard work!

Joleen Sorensen helped my daughter get into a car,I could call her anytime and she always answered and did all she could to help get my daughter into a good reliable car with very low miles. Joleen let us test drive all the cars we wanted where the guy that helped us before did not, she was very good at her job,and very patient and honest. I would send anyone in the world back to LHM used cars in sandy to JOLEEN! She's the best they have there! Thank you joleen for you and all your hard work,your awesome. And by the way, the only reason we went to LHM is because of Joleen Sorensen and her willingness to help,and her hard work. I recommend everyone that wants an honest person to help you at LHM go see Joleen Sorensen. She will get you into the car you want..

Very good

Justin wasvery helpful and accommodating. He work really hard to help me financially so that i could get the car that I truly wanted. He was patient and was an overall nice person.

Great people, Great dealership

This is my fourth car and This was the best car buying expierence I've ever had. Highly recommend this dealership and experience to anyone.

great experience

Max and Jordan were awesome. Listened to everything I told them. Told them my max monthly amount and what vehicle I wanted they did just that. Got me unto exactly what I wanted. Enjoyed the experience will definitely refer people and use them again myself.

Got a 2011 for less than &300/mo!

Friendly staff, ready to help from the moment I drove into the lot. Showed me a variety of cars, all matching my needs and within my price range.

amazing service

We felt very welcomed and like the salesmen actually wanted to get us a car we'd be happy with, rather than just caring about any commission they'd get on the sale. They made sure that they answered every question, we had, the best they could and didn't avoid answering anything. They were very professional, but very laid back at the same time. It was a wonderful experience and we left with a car we absolutely love!!

Preston Duncan is easy to work with

Preston was not high pressure - was willing to let us drive lots of cars and seemed to understand that my mother needed to find just the right car. I will certainly ask for him again when I next need a car.

Amazing customer service

I worked with jj and I was very impressed with how friendly he was and how he actually took the time to figure out our difficult situation he was patient an talked us through all the steps and never pressured us he was amazing

great car shopping experience!

Ben porter was an excellent salesman, he listened to what we needed and didn't run us around showing us cars not in our preference or availability, we didn't feel any pressure like at other dealerships, and he watched our 5 month old son while we test drive the cars amazing experience glad we came here :)

nightmare

I can not imagine my experience with them being any worse. Originally I bought a car through them at the sandy store. They got me into a ridiculous loan to try to repair my credit, promising that a year later I would be able to refinance into a better loan. Nope. When I went back 18 mo. later I was still $3000 upside down in the loan because of depreciation. I went to the orem store hoping I'd get a little better customer service. Wrong again. They found a car they told me would work on a trade in but when the loan info was sent to the bank, LHM had lied about what the car was worth by adding extras it didn't have so the bank couldn't approve the loan. After finally finding a car that would work, they processed the paperwork incorrectly three different times. I had to go back and get the loan approved for additional funds with the bank because they did it wrong. Sent two wrong checks to the DMV for the taxes. When I called to figure out what was happening with the refund amount (they had overcalculated the taxes which if they had gotten that part right would have saved me the previous headache with adjusting the loan amount) the woman in finance started giving me attitude. I tried to patiently explain that I was now three months into dealing with their screwups. Overall, I went into the dealership more than ten times to get a car purchased and the paperwork right. Nightmare.

buying car. fresh start.

No pressure. Courteous. Friendly. Miracle workers on the best deal. I don't have to worry about my cancer treatments and breaking down. I c should have gone there sooner.

Mini van

Ben and Max were awesome we had a great experience and are leaving very happy we would definitely recommend coming here to others and will come back when we need a new car :)

Best Buying Experience!

I went to Larry H Miller used car supermarket to buy my car. Max was amazing! From the moment I drove onto the lot he was friendly, informative, and helpful! I was not an easy buyer and made him work to get me the best deal possible!! I had no clue what I wanted, just a budget to stick to... and he did it. He got me into a car I never thought I could afford, at the perfect price, and one I absolutely LOVE!!! He was very knowledgeable about the car, and I never once felt like I was just another deal to him. If you need to buy a car go to LHM used car in Sandy and ASK FOR MAX!!!! You won't regret it!!!

Max Was The BEST!!!!

I went to Larry H Miller used car supermarket to buy my car. Max was amazing! From the moment I drove onto the lot he was friendly, informative, and helpful! I was not an easy buyer and made him work to get me the best deal possible!! I had no clue what I wanted, just a budget to stick to... and he did it. He got me into a car I never thought I could afford, at the perfect price, and one I absolutely LOVE!!! He was very knowledgeable about the car, and I never once felt like I was just another deal to him. If you need to buy a car go to LHM used car in Sandy and ASK FOR MAX!!!! You won't regret it!!!

Fast and efficient

Perfect!! We came in looking for a specific vehicle, no pressure to purchase another vehicle and we were in and out quickly. Paperwork and payment were done fast

just looking

Benjamin kept me within my budget, listed to my needs, was 100 % honest and he bent over backwards for me. Never thought it would be so easy to buy a car. Thanks a bunch!

Good Experience

My experience has been seem less & hassle free. I told Ryan what I had to work with, what I need, & what I expected. I was pre approved online & that made the process pretty easy. My expectations were met with a little compromise & bargaining. I'm ok with 5 years of free maintenance. Ryan, you rock!

Good place

We had a good experience buying a truck here. The employees are really great to work with. They also try really hard to get your payments where you need them to be. Great place to buy a used car.

Don't buy here

First off. I don't write reviews but I feel that I have to let everybody know how bad of a experience I received. I bought a car over labor day weekend. I had to leave it there for 4 days due to safety and inspections. The salesperson was ok but from the finance manager all the way back to the service department was terrible. I did not feel the service from these guys. Typical dealership where no communication from front to back of house. Once you sign the papers its was all over and they failed me on everything. Finance manager (Jeff) was not friendly, Service department called me to pick up vehicle after I bought it and it was so dirty that I couldn't see out windows. Also work that was suppose to be performed on vehicle became a he said she said game. I also bought the xtra warranty and 3 weeks went by. I then received a call that I needed to bring vehicle back cause they didn't do inspection on vehicle for warranty. This is when I lost it. I was so upset for the first month I owned the vehicle that I went and traded it in on a different one where I was valued as a customer and treated right. Ya I lost money but in my eyes money well spent so I don't have to deal with LHM used car supermarket. I made the mistake to buy and I hope you don't.

LHM is Great!

I recently visited Larry H. Miller to purchase my first car! I was super hesitant given the rep of used car salesmen, but I was referred to Joe Johnson by a friend and he was AWESOME! He made it super easy for me to get into a car I LOVE! Everyone I worked with at LHM were great and professional, not once did I feel pressured or uncomfortable. I would highly recommend purchasing from them to anyone!!

LITERALLY SOLD THE CAR OUT FROM UNDER US!!!!!

DISHONEST!!!!!!!! THIS DEALERSHIP took $500 from my dad to hold his dream car a day ago & we called them today & they sold it out from under him to someone that walked in & offered more money! THESE PEOPLE CARE ONLY ABOUT MONEY!!!! CAR DEALERSHIPS & SALESMEN IN GENERAL HAVE A BAD REP BECAUSE OF DISHONEST PEOPLE LIKE THIS!!!!

Sales Process

We were pleased with how a our concerns were addressed and how much our needs were met within our credit challenges.The process was smooth and went smoother than we expected.

Larry H Miller Used Cars Sandy

They are really nice and friendly, they work well with whatever budget you may have or need. I had a great experience with LHM sandy.

Review

I was treated very good. Pete took great care of my needs and was honest and worked very hard to get me a truck at my budget.

Mr. Bryan P. Knight

I had an excellent experience with this dealership. Will definitely be returning. Jolene and her team are amazing, they made this car buying experience easy. They made a long term customer!

I am glade they found a vehicle that meets my families needs

The staff was good to work with and I am glade that they found a vehicle that meets the needs of my family. This is one of the better places I have worked with buying a car.

happy with the honesty and hard work od the sales team

happy with the honesty and hard work od the sales team. our salesman jeff smallhorn was a pleasant break from the usual high pressure sales people we are used to and really listened to our needs.

Great

Chris was very helpful and patient I am very pick and he spend a lot of time with us and made sure we found a car that we loved. Was able to get it within my price range and have everything we wanted. Will come back and recommend it to other people.

excellent service and staff

Mitch did an amazing job finding the car I wanted quickly. He was willing to negociate to fot my budget. The previous dealership was pushy, uninformative, and all around terrible (no air conditioning in their building).

Awesome!

Found the exact car I wanted at an unbeatable price. And financing was easy even with my financial circumstances. Appreciated the car wash and tank of gas.

Simple

Had a great experience testing out some used cars, they had fair prices, tons of choices, and attentive employees. The process was easy enough and Ryan and Blashford were patient and helpful.

Evan Daniels

I would like thank Evan Daniels for helping us get into a car and for a food price and overall really good experience for me and my wife thank you lhm used cars

Great Experience!

Blashford was absolutely amazing! He was extremely positive and explained every thing that I wanted to know in detail for me. If I ever come back, I will seriously request him!

Great experience

Justin worked hard and really was great. I will refer him to everyone. He was knowledgable and cared about us and not the bottom line. Great guy!

Purchase of 2008 Volkswagen Jetta

We were looking to purchase a used car for our daughter who is going to college in the fall. Carl met us and introduced us to Joe, the manager. Carl took us to see cars at several LHM dealerships. He was friendly and helpful, but not pushy. He was willing to take us wherever necessary to show us any cars that we might be interested in looking at. If he didn't know the answer to a question he found it for us. Joe was very knowledgeable about what was available, and what he could do for us. He worked to get us the best deal possible. He didn't waste our time, and was very efficient. Much appreciated!! I will definitely work with Carl and Joe again in the future. In fact, if I have any questions about selling the car I'm driving now, and purchasing a new car, I will definitely call Joe before I do anything else. When he said he wanted to make us a repeat customer, he was serious! And he has succeeded.

Justin and Tanner

My Ford Taurus had died after 14 great years. I thought I'd check out the tent sales during the Memorial Day Weekend. I first stopped at the one in West Valley City. After walking around and not being asked if I needed any help, I decided to try the one in Sandy. I started at the Larry H. Miller User Car lot. As soon as I got out of the car, Tanner casually came over my way. I appreciated the fact that he came to see if he could help me, but wasn't pushy about it. I told him what I was looking for, and he told me where the tent sale was located. He then offered to give me a ride over to it, which he did. As soon as we arrived, he handed me off to Justin. Justin was as relaxed as Tanner was with me. He listened to what I was looking for, and then started showing me what was available. I was looking for a specific make, model, and color. He even drove me to other lots trying to get exactly what I was looking for. After looking at everything available, I then told him which one I liked. I had not intended to buy that day, just look around. However, Justin made everything run so smoothly, that it was easy to decide to give him the sale. He went above and beyond anything I had ever experienced from a salesman before. He was extremely honest, which is something I really admire. He made the entire experience a great one. I would recommend, and have already recommended, him to friends and co-workers. Should I need another vehicle down the road, I would not hesitate to contact him again. Thank you for having such a great salesman!

Great help from Blashford and his team. Thumbs up

Blashford Williams did a great job taking care of us. My 16-yr old son was buying his first car, and Blashford was very patient as we worked through many cars over several days. Buying a used car, especially where we were looking for an old "beater car" as a first car, can be full of surprises, but Blashford smoothed out everything as it came up, was very open with us, and professional. His manager Brandon Reese was also very helpful as we worked through options. I recommend LHM Used Car Sandy. I expect we'll be back in a few years when my girls are looking for their car.

My best car buying experience...ever!

Mitch rocks...he's not pushy... he's patient, honest and has a great personality. He made our experience the best ever! I definately recommend them and we will be returning. We are very happy! Thanks guys!

Best experience ever

The guys were fantastic and so friendly. I didn't even realize I was buying a car. Loved it. They went out of their way to make us feel welcome.

Mitch and Jordan were awesome

Jordan an Mitch were awesome! They did everything they could to help out of my old car and into my new 2012 Nissan versa. I am extremely happy with the service I recieved and will for sure be back in the future. Thank you Mitch and Jordan

Great Service!

I had been stuck in a position with my totaled car that I owed over $7k on for over 2 months now, and these guys at LHM Used Cars were superb! I was able to get into a '13 Dodge Dart SXT with my totaled car payed out entirely! I highly recommend these guys to anyone looking for a used car of their choice. I got ripped off by NAP just up the street on my Subaru, but these guys were way better than them BY FAR! My dad was really impressed with them and will be going back to them to get a car for himself and my mom. They listened to what kind of car you'd like and even gave me estimates to see if they could work with my credit. So if you're looking for a car, these guys are your answer to getting the car you deserve.

Great experience

Had a great experience. No hassling and very honest. No pressure to buy more expensive vehicle. Great trade in value which allowed us to make our purchase. Very friendly and professional.

Excellent car sales man

It was a great car buying experience. He was very professional agent. I would recommend Blashford Williams to anyone. I enjoyed my car buying experience.

Salesman

Good people to work with. They made the experience enjoyable. I recommend Ryan and his management team for their professionalism and willingness to work with their clients.

Not recommended at all!

Starting out, we had a salesman & got to test drive the car I was looking for. Negotiated a price and agreed to buy the car if some things were fixed. This was all within an hour and a half. The trunk didn't open using the button located on the trunk so they agreed to fix that. We then waited 3 more hours just to sign papers for our purchase, during this time we watched the finance employees ( who we sign papers with) in and out several times for smoking breaks, ordering food and casual talking with other employees in the building. After signing papers at 9pm we then had a 3 1/2 hour drive back to Idaho. The guys helping us knew where we live & had no respect for our time once they knew they had the sale. The very next morning my car wouldn't start. We called the dealership and management told us he would "make it right," whether it's fixing my car or getting me in another car. I drove back to Sandy, UT so they could fix it. During the time it was at the dealership I called several times to see if it was fixed or if they figured out anything & the employees would pass the phone and give me info on a car that wasn't mine. Once they finally found my car the only information they could give me is "one issue is fixed and the other is still being worked on." When I went to pick it up 5days later the trunk wasn't fixed (which is a simple $30 part that they agreed to fix), my car has extra miles on it and I'm guessing they didn't even check out the issue causing it to not start. I'm on my way home now so I'm sure I will find out in the next 2 days if they did anything on my at at all!

sales

Not pushy! Great customer service! They both really cared about our needs. They took the time to show us what worked for us financially. Thank you!

Took great care to fix any problem.

Had a few issues with the truck, but they gone above and beyond to fix these issues, over all. Good experience.

Dan and chris

Had such a great experience, Amanda our rep was so helpful from the get go. Not pushy, she ran around getting the vans we wanted to look at. She was great and so friendly. Thanks to her and Rob the whole process was great. Job well done Amanda thank you!

worse car buying experience of my life.

From the gate this was a bad idea. Got talked into buying a 2002 Chevy trailblazer at 1,500 over blue book value. Had a cracked windshield which larry h did replace so the piece would pass safety. When I picked it up off the lot, windshield was still broken after being in the shop for a week, car was filthy, didn't clean the interior because the extractor was broken. So I drove a dirty car off the lot at the beginning of December, didn't get it cleaned till two weeks later, didn't get the windshield until the second week of January, and didn't get my plates till a week after my temp expired. Last week my starter failed and I'm still waiting to hear back. Was promised call backs and assistance, got nothing but a run around. I've heard this from a few colleagues of mine, one was sold a tundra, blew a rod the first day he drive it, but was suckered into a contract he couldn't break. Another has had his Camry in the shop for times in the last two months. Very shotty prior, very shotty cars. Save yourself the trouble.

Mackie was fantastic in understanding what we were...

Mackie was fantastic in understanding what we were looking for and found something that was completely not on our radar heading in. And Rob being the very busy man he is still got us taken care of. My wife and I will definitely be coming back in the future because of these two fine men you have as employees. Tyler H

whitney pay

Very nice, easy to work with. The best car buying experience I've had. Thanks Blastford Williams.

JJ was very helpful...when I waited a day before deciding...

JJ was very helpful...when I waited a day before deciding on the car I saw, it sold...JJ then found me one even better for my wants the same day...very nice..

Great customer service!

I had amazing customer by Doug Webb! He got me into a great car with an amazing price!!

Great salesman

Loved the salesmen! I had a lot of fun test driving. Wish the service went faster though.

Car buying experience

I hope our salesmen are as easy to work with after we purchase the car as they have been during this process.

Awesome experience buying a car!

Evan was super helpful for the second time we bought a car! He remember small details that made us feel he really cared! He was able to find us the perfect car (we are extremely picky) Jordan was awesome to work with! He explained everything in detail so we understood! We were very pleased with our overall experience with Larry H Miller! Thank You

Gilbert was great for a new sales guy! He was really...

Gilbert was great for a new sales guy! He was really interested in helping us find the RIGHT car and Jordan was very helpful and knowledgeable in helping too!

JJ was very patient with me. It was late at night and...

JJ was very patient with me. It was late at night and past closing. He made it feel like he had all the time in the world to make my decision. I took out the vehicle a couple of times to test drive. He answered my many questions and didn't rush me even when the clock read 11pm. Overall the staff was very nice and even found me a better interest rate! I would recommend Larry H Miller used cars again.

profesional, friendly service

Dustin (salesman) and Wendy (finance) were both friendly and professional

The service was fantastic and the dealers were very nice....

The service was fantastic and the dealers were very nice. They treated me with respect that I have not gotten from other places. I will recommend them to anyone. Thanks!

Used car buying experiance.

I was very pleased with the assistance I received from the sales associate Blashford.

We are very happy with our Jeep and the kind employees....

We are very happy with our Jeep and the kind employees. Gilbert did a great job and is patient in finding what Jeep we wanted. Give him a raise!

Mackie - gilbert

It was a a good experience and great costumer services they gave a great deal for the car I purchased. The wait was a bit long but I guess it was worth the while. I could not got a better deal then I got here

Considering the stress and anxiety of making a major...

Considering the stress and anxiety of making a major purchase, Joleen Sorensen, Ryan Orr, and Wendy Briggs did an excellent job of making the experience enjoyable. In the end, it was a pleasure to drive away in the car we wanted. They were knowledgeable, professional, and went the extra mile in assisting us with our purchase. We were treated with respect and feel they were honest in dealing with us. We would be happy to work with them again toward another car purchase, and definitely recommend them to our family and friends. The Valentine decor was a bit overdone, but we dont hold Joleen, Ryan, or Wendy personally responsible!

My wife and I came in minutes before closing and were...

My wife and I came in minutes before closing and were still warmly greeted by Ryan Orr. He heard our situation and introduced us to Joe Johnson. Joe did not rush us either. In fact, he committed to stay with us that evening as long as needed. He professionally did a preliminary evaluation of our goals and how committed we were financially. Then, we scheduled a return appointment. Also, we were promised that the dealership would honor our discount coupon which we had forgotten to bring that evening and that would expire the next day. When we returned, again Ryan and Joe greeted and treated us warmly and made us feel comfortable. Joe assured us that this would not be any kind of hustle. We firmly and defensively stated what we desired and nothing more. Joe listened, politely presented us with the results of his homework and recommended the ideal car for our situation. We never felt rushed, forced or pushed into a situation. As we relaxed and realized this, we could see that we were being serviced by an expert in his field, Joe Johnson. In leaving, we feel that we have the ideal car for our situation at a price within our budget.We are grateful to God, the dealership and the courtesy and professionalism of Joe Johnson and Ryan Orr. We will and have recommended others to this dealership without reservation.

Making the Right Decisions

The experience I had at this dealership is one that I will always remember. The immediate comfort that I experienced upon meeting Drew gave me a positive feeling about what was to come. When I met Justin and we began the vehicle search, I became even more comfortable with the situation. I liked very much the techniques by which the process itself was executed. I am very happy with the purchase that I have made today and would most definitely recommend this particular Larry H. Miller Used Car lot to any of my friends looking for a vehicle.

Service Department

Just had my car serviced and I loved the experience. The guys really did a great job and made sure my vehicle was safe to drive. They were professional, knowledgeable and fair. Thank you so much. I will recommend you to everyone I know.

Horrible place to buy

Why we came back here to purchase a second vehicle is beyond me. We had a rough experience with buying our truck. We came to purchase a car and we made the list of things that needed to be repaired. It took 2 weeks to get my car! They did put me in a rental but then tried to make me pay for it. When my car was "done" they rushed me to get the rental back and pick up my car. It was dark and I know nothing about vehicles (thank god my husband does!) I drove off in my car noticing it was still somewhat loud but assumed because it was not brand new it could just be the car. Come to find out the next day when it was light out they did not replace tires that were bald. Also the motor mounts were bad! They tried to tell me that motor mounts were not a safety issue.... There were other things that we had issues with as well but..Long story short it has been pulling teeth to get things done that should have been done in the first place. If you don't know anything about vehicles and or don't have a back bone don't buy here.

Pretty good experience

Bought a car from LHM. Evan Daniels was nice he worked hard to get the deal done. Overall, pretty good experience...

Great Follow Through

I had brought my Honda CR-V in for an oil change without an appointment on a busy Saturday. Told them there was no rush as I was shopping at Shceels and Costco next door. When my husband and I came back 3 hours later our CR-V was ready to go. As I was pulling away the guy who had changed my oil ran out and told me that he would advise replacing my front wiper blade as it was in bad shape. I thanked him and told him that would be great. $6.00 later he replaced it and we were on our way. I really appreciate that he waited to ask instead of just assuming that I would want it done.

The experience as a whole was good. People were friendly...

The experience as a whole was good. People were friendly and accommodating to my wants and needs. They were fair and helpful as well. It was an easy car buying experience as a whole.

i was in need of a new car but was scared because i...

i was in need of a new car but was scared because i hadn't had a car payment in twenty years. i bought my metro there and was hoping there would be something i would like and could afford. chandler met us at the dealership gate with a big welcome. he didn't push, answered my questions and showed me several different options. chandler made me feel a little more comfortable with making the decision and i found the car that would fulfill my needs. jeff was great at explaining the financial side of it and answered my questions and concerns. he helped me with a warranty and explained it to the point that there was no doubt that the purchase would be the right one.

Great!!!

I went in not even sure if I was going to buy a car I was greeted by a salesman he told me he was new he then introduced me to a lady and they both worked hard to find me the car I wanted at a great price and I left super happy. I will be buying from here for sure and I recommend it to anyone who is looking for a car

I went in there to look around. They ended up pushing me...

I went in there to look around. They ended up pushing me into a 2012 ford focus. well The first day the transmission started shuttering in 1st gear. and turns out i over payed by 5000 which they suckered me into. I went to take it back a few days later cause the problem with the transmission and it wasn't a valid contract yet cause my grandma was co-signing. well when i took it back the sales manager came to talk to me. He asked what was wrong i told him and that i just wanted to return it and go somewhere else. He started calling me names. and all these other names. then he wouldn't give me back my trade in until i payed for the mileage and he wanted me to pay for restocking fees. i asked him where it said in the contracct that i had to pay for that and he couldn't find it. he kept harrassing me until i finally said i am going to call the police. He couldn't even do anything cause it wasn't signed by my grandma yet. Then after all of this he asked well can i get you into something else. xxxx NO!!! Then tried saying you can understand where im coming from cant you? wow dont ever go to this place if you want a horrible experience and treated like crap and overpaying!! luckily i was able to return it and went to riverton hyundai down the street and purchased a brand new car and got excellent service for the same price.!!

Correction on my pervious comment

Finance guy was Zane Miller not Lane Miller.....my mistake

Lied to my face. Cold.