Larry H. Miller Lexus Murray

Excellent Customer Service from LHM Lexus

The team at Lexus was amazing to work with as always. They ensured a quick and speedy process. Cheri and team always look to go the extra mile during the process and refrained from being pushy. Love the team in Murray!

Buying a car

Chari was great! The day was a long one, we got there at8:30 am and left at 2pm. The car still has to come back in as there are spots all over the car.

Great Service

I felt like everyone working there had my best interest when making the purchase. I did not feel pushed into buying my car which I really appreciated. I know I can always call them if I have a problem which is a great scenario.

Brad was great and he is the reason I bought the car

Larry Millers group does a great job of taking care of their clients. Brad Rabe did a wonderful job. He convinced me to buy the car and he took good care of me. I love the car

New car purchase

Great follow up on what started as a questionable experience. Scott followed up on a misunderstand about the final purchase price. Colton Was very patient teaching tech systems.

Shopping made simple

From the time we drove onto the car lot until the time we drove a way in our new car, we had excellent customer service. We are excited to be Lexus car owners and will recommend LHMLexus to all of our friends.

Great customer service!

They were fantastic! They were professional and very attentive. They were quick and efficient as well! They are very friendly and knowledgeable and made me feel comfortable. I highly recommend buying a car through them! They got me the best deal on a used Lexus and the condition of the car felt and looks brand new! I'm very satisfied with the quality of service.

Excellent Customer Service at LHM Lexus

Everyone we worked with were very professional and knew their stuff which made our purchase stress free. Lexus offered Upscale hospitality and professionalism. Great job

My experience

Great service, what you would wish for in a car dealership. Employees were all excellent and courteous. We would absolutely recommend this dealership to our friends and relatives.

The best

LHM Lexus is the best because of their people and their product. I recommend you stop by and ask for Mark if you're looking for a good deal with no stereotypical sales tatics.

Great service and great car

I was sold by the quality of the vehicle. On top of that, great customer service. They treated me with respect and I wasn't pressured into anything. Great experience and very satisfied. Patch was a great salesman and Yuen was great and took good care of me with financing.

Friendly, efficient, professional the experience of buying m

I have wanted a Lecus for a long time. The Larry H Miller dealership made it a very nice experience. I appreciated the professionalism, the friendliness, and the courtesy. I would certainly recommend this dealership and the car to my friends and family. Thank you

Burton

Great customer service!! Everyone was courteous and friendly!! Nice atmosphere with excellent accommodations. The car has been nice so far. Since it is a Lexus it should last is a long time. Everyone was very helpful.

Great Experience

Thank you LHM Lexus Murray!The customer service was excellent and the attention to detail shows. This was the best experience I've had buying a car.

Amazing service

We recently purchased a GX from LHM Lexus and it was the best service I've ever experienced at a dealership. Everyone was friendly and polite. Even the people not helping me was polite and helpful.I will definitely come back even if I'm not shopping for a Lexus. Five star service..

Good service

My experience with Larry Miller Lexus dealership has been wonderful. Everyone there are so nice and willing to help the customer. The sales person, parts, and service department are courteous and willing to help you in anyway they can. I would recommend them to purchase your next car.

pleasantly surprised

I haven't had good experiences with salesmen in the past but ours was great. I feel like we got a fair deal on a great car. I would buy from them again.

Very refreshing

The dealership was honest and very helpful. The salesman did exactly what he promised in a timely manner.refreshing. The person handling the closing explained the Extended warranties so that I could understand. And made very good recommendations

Great Car Buying Experience

We had a great car buying experience at LHM Lexus. Nico, our salesman, worked with us to find just the right car and made the whole process smooth and enjoyable. Thanks Nico!

great help

I really enjoyed our experience with Nico. He was a nice blend of informative and helpful but not too push. I would highly recommend Nico and the dealership.

Great service, just took a while

Salesman was great, fair and knowledgeable- no pressure. Just took a while to be able to meet with Finance Manager. Would still definitely go back.

Easy Purchase

This was a realativaly painless experience as far as purchasing a new vehicle goes. The salesman Michael Pearson had answers for all my questions and a lot of information on the RX350 I was interested in he was not the least bit pushy. I went to the dealership to just test drive a RX350 had no intention of buying one. So far My wife an I are extremely pleased with the purchase, love the 2016 RX350. The tech guy Robert Flores was very helpful on the technical information/questions.

Great experience!!!

Greatest experience buying a car at a dealership! Tyler Peterson was awesome to work with and Tom Roy was amazing as well to wrap up the deal. Thank you excited for my new Lexus!!

Amazing

Came to get recalls done on my 2008 is ended up buying a 2016 had the best customer service expierence was waited on hand and foot! Could not say anything bad about this dealership and the people that work there!

Nash W review

My wife and I were very impressed with all aspects of our purchase of a Lexus RX350. The sales women was very knowledgable and enjoyable to visit with. Our RX 350 was ordered which involved a waiting period and when it went over the expected time our sales women provided us an exceptional loaner (also a new RX350). This was much more than expected and allowed us to spend more time learning the vehicle. The contract person was as also very friendly and clear while reviewing the final pricing. Then their technical person schooled us on the numerous electronics and was equally qualified and personable. I have already pushed my parents to a Lexus as a result of our experience. We have no recommended improvements. Thank you for the great treatment and wonderful car. Regards Nash

Johnny D. Made our experience

After a subpar experience at another dealership we were treated with respect and honesty by Johnny D at Lexus. My least favorite part of buying a car is the back and forth and Johnny made sure that didn't happen! Not only did we get an awesome SUV, but the service was excellent as well!

Great service!

Nico helped us get the car we wanted at the right price and worked very professionally and courteously. Great overall customer service at Lhm Lexus!

LHM Lexus Murray review

We highly recommend LHM Lexus Murray for both car purchase and service. We were very pleased with our recent RX purchase experience, and got a great deal. The Sales and service staff is always helpful and friendly. The loaner car program is great.

Great new car buying experience

Working with Nico was a very pleasant experience, he made buying this vehicle a pleasant experience. He spent time explaining things to me and was very accommodating in meeting my needs as did all the other staff that helped in getting me the car I wanted. Thanks to all.

Our Lexis Experience

We found the sales people to be very helpful. & especially our salesman Greg. He was very knowleable & answered all our questions. We were not really going to buy a car yesterday, but because of him of him we did!! Also the finance man was very good too! He explained things very well & helped us through quickly. We appreciated all his help.

outstanding service!

Salesman (Brad Rabe) most helpful in explaining all aspects of car. Business Officeman also patient and accurate. Honest and helpful! I appreciated ambience of waiting areas and clean restrooms. Brad greeted us as we arrived and stayed with us through out.

Working with Troy Young made this an incredible experience

I manage a 2.6 million dollar territory for an Ethanol producer dealing with c-level executives (and above), the US Government, and some of the largest Pharmaceutical companies in the world. Through my experience as an account manager I realize the importance of "white glove" service, of selling on quality and closing on price. Most importantly, I've learned the value of closing a sale as a "problem solver" and not a numbers chaser. Troy was the embodiment of the former. He treated me like a customer whose problem he could solve and not one whose problems could help him boost his sales metrics. He was articulate, able to listen and sympathize with my concerns and adapt to my problem seeing beyond me as more than a sale, but rather helping me bring my vision to life. Lexus as a brand is about the experience, the white glove "luxury" service, and Troy truly made me feel as though my problems were his own, and that together we could solve them through a careful navigation of a complex deal. The sales experience goes beyond offering free beverages and snacks (that's merely a false veneer of caring), Troy really went above and beyond simply because he wanted to see me drive out in a new car, and wouldn't accept any other solution to my problems. He knew that's what I needed, and he made it happen. Honestly, both Troy and Tom are very valuable assets to your dealership, and I hope that you appreciate and value them as much as I do. I would not hesitate a single second to recommend Troy to anyone I knew that was looking for a new car. Thank you so much for taking a daunting task, making it a shared problem, and helping me solve it.

Easy. Great customer service

Great, responsive sales person. She took it upon herself to personally deliver my car. Easy to deal with and in general had a very good experience.

Enjoyed the time being there.

We were looking for a specific car, and the sales person found one that matched our liking. They were very nice, answering every question that we have. The car buying experience overall was great.

Outstanding service

The folks were very attentive and professional across the board of your organization. It was a extrem pleasure to do business with such a great team. Thank you

Purchasing an RS 350

Everyone was genuine in greeting us. No high pressure sales tactics. Both Brad Rade and Tom Roy were very courteous and helpful. We drove 3 cars before deciding on the car, mileage , and color. We were impressed at the "extras" that are included buying a Lexus vehicle.

Buying a new/used car

I was interest interested in purchasing a used RX 350. The sales person was able to find me a perfect car without traveling to Salt Lake City. We do have everything over the phone and the car is perfect. Just what I wanted!

Innovative, personal, professional dealership

Purchased Lexus Certified RX 350. No pressure, personable sales person, Chari. She was knowledgeable about the car. She was professional, helpful, and a pleasure to work with. Thank you Chari! I currently own a ES 350 and have it serviced here at LHM Lexus, Murray. I have purchased more cars than I can remember, many from dealerships. But none as Great as this dealership. This dealership is head and shoulders above ANY other dealership I have worked with in my entire 66 years. The professionalism is outstanding! The personalism is Superior! Chari Wilson made our experience very enjoyable with personablism and professionalism. The Finance Officer Lyndon Shamy was also a pleasure to work with. He expertly guided us through the process quickly and professionally. Thank you Lhm Lexus!

Quality car great sales person

Liked sales person, finance person service person was a bit grumpy and seemed put out. Dealership facilities top of the line. Wish the dealership was closer to where we live.

New car purchase

Gregg was wonderful to work with. He was very patient and was more than willing to deal with my questions and concerns in choosing the right vehicle for our family. I feel that me made recommendations that took my needs into consideration. The entire staff was courteous and welcoming from the time I entered right up to the time I left the lot with my new car. I'd go back in a heartbeat!

Purchased a RX350. Great salesperson

Great salesperson ; other staff were friendly and helpful Got a fair price for I hope a wonderful automobile Brad was great. Lyndon Shamy was friendly and knowledgeable but a but aggressive for my tastes

L. H. Miller experience

Non aggressive very friendly and courteous sales staff. These folks went out of their way to make the experience a good one. Would absolutely give them my strongest recommendation.

The best there is. No one else even comes close.

Try Larry Miller Lexus once and you'll never go anywhere else. What else is there to say?

5 stars, Exceptional Customer Service!

Nico went ABOVE & BEYOND! Thank you Nico for providing us with outstanding customer service and getting us into our dream car! This was hands down the best experience we've ever received at a dealership. Also, a big thank you to Lyndon in Finance for giving exceptional customer service as well. We will most definitely recommend anyone to this dealership! We will continue to be returning customers and always be apart of the Larry H. Miller Lexus FAMILY. 5 stars!

Sales experience

Our experience was very good and exceptionally satisfactory - we were especially appreciative of Nico's outstanding and caring service.His professionalism was awesomeness.P.s. He kept giving us goodies!

wonderful john fabbi

He always gets me in and out with everything done.................do hot have to make trips back for little things...........taken care of the first time..........

Quick, Efficient and a Surprise

My service went well, the sitting room is always a treat. The mints on my dash at the end were a nice surprise and the staff had efficient communication. Thank you for taking care of me and my car!One thought, the automatic emails received after confirming an appointment come from "ablackmanatlhmauto.com" this shows up in the inbox looking very strange. I am married to an African American man and receiving "ablackman" in my inbox strikes me as odd. I realize this is probably the set up of your email system but might be worth changing to a full first name and first initial last name. Not necessary but a suggestion.

efficient

I have been going to Larry H. Miller Lexus since 1991. The service department is efficient and looking out for the client's best interest. I highly recommend them

relationships

I enjoyed working with my salesperson, Ken Robinson. We had a good relationship atthe Lindon dealership so I contacted him when he moved to Murray. Ken is helpful and knowledgeablebut not pushy. Unfortunately, that is not always the case in the auto business, and even at LHM.We also like driving a Lexus automobile. This is our 7th so far.

best service I have ever had!!!

service manager knew about status at all times and knew solutions for the problems my car had. exceeded all expectations.. good job Mr. aaron blackman.

JFabbi is the BEST!!!!

I always know when I take my car to him it will be done well and done quick. Could not ask for a better Service Writer.

LHM Lexus Service Dept - clean and efficient

I took my non-Lexus vehicle in for a minor repair and state emission and inspection. I found the service dept to be very clean and efficient. I made my service appointment online and requested a loaner vehicle. I dropped it off and was back at work within 30 minutes. A rep called with the details within a couple of hours. Very happy overall!

Going Above & Beyond!

I want to Highlight several people that work at the Murray Lexus Dealership. Adam and Chari.I had a complicated repair that required hours of correstpondence, both via phone and email to get support from Lexus. Adam went above and beyond by contacting Lexus to make sure they would "cover" the costs of this repair that initially weren't "under warranty". In addition, Chari Wilson worked with Adam to make this experience the best it could be for me, both from a service and financial standpoint. Their customer care involved so much time & energy - I really appreciate both of them. My gratitude is immense and I am extremely happy with my experience. Thank You so much! Great people and Great Dealership...

Great service

I enjoyed the services and friendliness of the service members such as Rambo and John provided for me. I am fortunate to meet both of them, give them a raise.

Excellent

The employee who attended me took really good care of my. I had to take my car there a second time for the same problem and he make sure my car was actually good to go before leaving me pick it up. Also always informed me about the progress, I liked that very much.

Service

Brought RX F Sport in for servicing. Everything was great! Had the oil changed. Service was perfect all the way around. My wife drives the car and she is very satisfied with the services when we get them.

Excellent

You are so awesome! I have been treated with the best of service! I just wished you carry seat covers! I love my car & service!! Thank you

Excellent Customer Service

It was such a great experience to have people actually listen to my needs and what was important to me. They didn't try to sell me on something i didn't want. I left with the car i wanted and the price i was comfortable with. As a single mother, they understood my priorities and my needs. Thank you to Paul Blanchett, Brad Rabe and Tom Roy. They were all the BEST people and most of all, they showed kindness. THANK YOU!!!

Great place!

No hassles at all. Very straightforward and stress free. Friendly, efficient, and relatively inexpensive. Used the prepaid maintenance plan to cover the annual safety inspection.

Customer service redefined

I had come to think of customer service as the next casualty on the endangered species list. Instead, LHM Lexus has taken it to the next level. In the 8 years since I began going there I have never felt that I was being upsold service that was not needed. Their passion is working with me to maintain my vehicle for peak performance. Even the waiting area is pleasant and I have often called it my favorite mobile office in the city. They simply do things right. They have my highest recommendation.

In and out in a timely manner

Terrence is informative and efficient. He always returns calls if he is unable to answer at the moment and is patient to answer any question about the service of the car.

Happy Joe The Customer

I have had my Lexus serviced at LHM Lexus from the beginning and Mandy Littlefield has always been there to assist me. She is excellent

Oil change/ service

I have NEVER had a bad experience with the service department at Larry Miller Lexus. I use this service department exclusively for all of my car needs.

Satisfied in all aspects.

Work well done in pleasant setting. Work done in timely manner with car washed on its completion.Discussed navigation system and had suggestion to come to work with tech person.

Very Competent

Enjoyed purchasing 4 vehicles from LHM Lexus for our family and kids. Scott Malcom did an incredible job throughout the sales process and Rob in delivery was beyond amazing. I've also had them perform various services on our vehicles and all I can say is that it couldn't get much better. BTW, I have the opposite view of their Lindon location. We purchased a new vehicle down there a couple of years ago and the experience was horrific to the point that if the Lindon site has a car of interest, I have them send it to their Murray location. Maybe the GM in Lindon should take some time and learn from Jim Brown in Murray...

I feel pampered every time I drop in on LHM in SLC!

I love LHM in Murray. I feel like I get personalized attention. Glad I didn't buy my car in Vegas! The cost of maintenance is rather high, but I think my car should last forever because of it!! I really love my Lexi!

Great,excellent customer service

Service staff are very nice, constantly giving updates of the service and timing for faster service. Service fees are a bit higher than somewhere else but you get reliable results.

Always great service.

Very expensive to do business here; but I can always count on reliable results. There is no better built vehicle than Lexus and this dealership matches that theme.

Rx350 Love it

My son convinced me to just go look. Stacy took great care of us. I think we got a good deal and my wife loves her new car.

Relaxed.

Very little negotiating. Greg Timko was very professional, personable and able to answer my questions. Tom in Finance was amazing. There is no doubt that he knows the business. He is a wiz on the computer and extremely nice. We post dated a check without anyone batting an eye. Great experience! I would do it again.

Knowledge with Professionalism

Having purchased luxury brands for some time now, an expectation has been created in my mind. The team at LHM Lexus has raised the bar on other dealers. My experience with this purchase was by far the easiest, quickest and most professional I've had in 20 years. Wade Henrie hit it out of the park!

Service appointment

LHM Lexus of Murray service dept. is 2nd to none! They are always polite & on top of all your needs when you visit. Keep up the great service!

Easy to work with

The dealership has a very professional and experience staff , communication and follow through is excellent I would definitely come back to buy again from them.

Wonderful experience!

I worked with Brad Rabe and he was amazing to work with! He was incredibly helpful and friendly. I had a wonderful experience purchasing my car!

Love my new car

They were a great and professional group to work with.The salesman was great, the price was fair, the trade-in was exceptionally good and they are all just super nice people.

Used vehicle

We purchased a used truck, after a couple of hundred miles it had a check engine light, we live 5 hours from dealer and it was a different brand, they payed to have a closer dealer fix it even when it was out of warranty, it's been a very good experience.

Door rattle repair

No Complaints. Great service and superb dealership. I have nothing to complain about or suggestions to make. The service was prompt and the job done right. The personnel have been exceptionally helpful.

LOVE LHM

The staff is helpful and professional, the waiting room is absolutely awesome with good food items, TV, couches, tables, a play area, clean restrooms. Total quality, I want to always own a Lexus because of the service there.

repeat buyer

This is the 8th Lexus we have purchased from LHMLexus. So, obviously, we are happy with Larry Miller Lexus! We will continue to buy from them in the future.

My Experience

My experience was exceptional. I am happy with the dealership nad would recommend then to friends and family. The staff was friendly and willing to lisyer to my needs.

Great service and attention

The service attendants, specifically Ethan Peterson was very professional, attentive and excellent Great service, and Gregg Vranek our salesman when we bought our Lexus year has did an excellent job for us and continues to provide us excellent professional service. We will definitely go through him again and will highly recommend him to others.

This team is awesome!

The LHM customer-facing team is amazing! From the first face you see as you pull into the service bay to your wave goodbye, the experience is pleasant. The facilities are clean. The snacks provided are a nice touch. Room provided for kids is great. Plenty of comfortable seating while waiting. Best of all, regardless of the service representative you work with, you are treated with respect, professionalism, and kindness. I really appreciate that they keep me updated on the progress of the service.

Professional, efficient yet personal service

After making a service appointment our faces and our Lexus were recognized the moment we drove into the service area. John Fabbi our service specialist came out and greeted us and asked about any concerns or items that needed special attention. Our concerns were noted and we were invited into the waiting area where complimentry beverages, snacks, wifi etc. made the time we waited seem short.When the vehicle was serviced, washed and driven up and ready, our service rep. noticed a few very old dried bug remains still on the front bumper and quickly sent it back into the wash room for an additional wash and after he inspected it for us we were off. Also we mentioned a few paint scratches which we had made but assumed would be there for ever. When we arrived home we inspected the car and could not find the paint scratches. Apparently they had been rubbed and smoothed out for us without a mention. That is why we love these guys.

great service

I never mind taking my car in for service. The personnel are always friendly and the service is always good. I love working with Mandy. She is always helpful and explains things before they start. Its just always a good experience.

Never disappointed

The best service all the time. When I arrive, I get immediate attention and check in. A car is available when or if I need it. The service people are professional and attentive. The overall experience is excellent. It' why I own a Lexus. A great driving experience and a great customer experience.

Execelent Experience

The salesman Stacey was very knowledgeable, friendly, and easy to talk to. It really helped in our decision making for this vehicle. All members that we dealt with was very professional and helped to make the sales experience pleasureable.

Each of my requests was not only met, but exceeded.

I love working with this dealership because any and all of the staff I have dealt with have always gone the extra mile to be courteous and prompt in answering my requests, getting my car serviced. and most recently; assisting me in finding a reliable car for my daughter (a single mom), at a price she could afford. We were more than pleased, we were amazed and excited at what this dealer was able to do for us. I had a limited amount of time in which to purchase this car, and they had it done and I was out the door far quicker than I thought possible. On top of that, they surprised me by taking my car through the car wash while I was purchasing the used car for my daughter.

Service

Service is always fantastic. John F. is the best!!! He always does such a great job. Everyone is friendly and helpful. Everything is so clean. Going to get your car serviced is a pleasure.

professional and friendly

Always helpful. Very professional and willing to listen the the customers concerns. Clean service areas and comfortable waiting areas. Would recommend this dealership with any qualms.

Great experience as usual

Always friendly and concerned about me and my car. Appointments easy to get. The staff are always professional and friendly. They know me by name which is nice.

Excellent service

My car was serviced well, and even the lid to the compartment in the center console was fixed. I am always pleased with having my car picked up and delivered back to me with another car left for me to drive, if needed. Sharyl Noble is very gracious to do that. The information and payment were sent in to DMV for the car inspection. The sticker was placed on my license plate. What more could I ask for?Thank you!

Service Department

I took my 2015 ES350 in for 5,000 complimentary checkup and was totally pleased with the service! Technician got the service done promptly and was very professional in doing so! I would highly recommend this dealership for sales and service!

Smoking mirrors

Looking for a professional experience. Don't go to Lindon. I don't live close and finally made my way down to drive a GX. Wasn't quite convinced so leave. They call to offer some "competitors deal" that the GM was apparently involved with somebody else? I have children jumping and screaming around me and said some time. Over the next couple of days the story kept changing. Then everyone became a "manager". Then they tried to back peddle to another original offer that it's a great deal. Seriously has they treated me like the Strong Group has I would buy with them. Go to Murray.

Mandy Littlefield is Outstanding

We've had our LX 470 serviced at Larry Miller Lexus for about 7 years and have had the pleasure of working with several service advisors during this time. For the past 2 years we've been working with Mandy Littlefield and she is AMAZING! Mandy consistently exceeds our expectations and is the best service advisory we've ever had. She actually makes it a pleasure to have our car serviced. She is not only friendly and accommodating, but she is also extremely knowledgable and responsive. We certainly like the dealership, but honestly, we would gladly follow Mandy to any other dealership.

Larry H Miller Lexus defines the words "customer service."

Brilliant on all levels and deservedly so. Mandy Littlefield, service advisor, was a pure joy to work with and took exceptional care of me and my vehicle. Sharyl Noble sold my mother her Lexus and then sold me mine. The latter an '05 SC 430 a great car indeed! As I have no intention of ever letting my car go; Larry H Miller will service her for life. The thought of going anywhere else is ridiculous. Excellent job all.

Great Dealer!

I would recommend this dealer to anyone. They don't play games and give you a great price on your purchase! I would definitely go back!

Service call

Treated with prompt and efficient personal. My only complaint about my car is the ride seems to be so stiff. I spend most of my driving time trying to avoid the smallest bumps in the road, not what I expected from a Lexus. Other than that I do love my car.

experience

Over all a great experience was great, Tony our sales person was very easy to talk to and to deal with, a very friendly environment.

Excellent customer service

The guys down at Lexus are fantastic!!! They found me the color and style of car I wanted out of state, and for a nice price!!!

Good experience

I love my new car and was pleased the purchasing experience. I would recommend others in the future and look forward to experiencing the exceptional level of service.

Outstanding experience at Larry H Miller Lexus

We own two Lexus' and for the 2+ years that we've lived in this area we've taken the cars to this dealership. It's always clean, courteous, friendly, thorough, and efficient. I highly recommend them to all of my friends!!

Was I punked?

I was so impressed with how I was treated at LHM Lexus in Murray, that I honestly thought I was getting punked! Not only did the service guy go out and personally get tar off my car, that nobody else could get off for the last year, but after the service, they put gas in my car. Are you serious? Who does that? Then he called and provided some follow up items and made sure everything was good. Why would I ever go anywhere else? Best car purchase decision I've ever made!! Ever!

Great service!

There is always amazing service, no matter when you stop into Larry H. Miller. I have even taken my car in after hours to see what could be done. Every effort was made to see that I was taken care of, even though the service department was closed down. I am impressed, and in a perverse way, enjoy going in.

1st Lexus

I was recommend by several people to work with Mandy. When I arrived she had several people waiting for her assistance. She had a smile on her face and showed me to the waiting room and let me know she would be with me when she was finished with the others. It seemed extremely busy and overwhelming. Not sure if it is always like this or if you need to higher more help? Everything went smooth and vehicle took longer then I expected but I was kept well informed with the whole process! Thank you Mandy!

Humiliating experience

I have never tried Lexus before, but this time I was very ready to buy one here. I have been there once and then I contacted dealership with phone. I am not good at negotiation, and I am not good at English. But, salesperson here discouraged me not to buy one here. He was not so cooperative, and I felt humiliated after the phone call. I will never use here and I will never buy lexus. I feel very sorry.

AMAZING! One of our best car buying experiences ever.

Everyone was fantastic. Gregg Branek made the experience beyond easy and was so helpful. Rob Flores was absolutely amazing. We own a lot of cars and this was by far our best expereince ever.

Perfect

Friendly,attentive and informative sales person. Great follow up after delivery. Fast process of purchase and delivery. Nice overview of features and services on car and dealership.

Service I can trust

Service I can trust from people that know what they're doing. Car is a more complicated and the only people that know your car is the dealership. from people that know what they're doing. Cars are more complicated and the only people that know your car is the dealership. Service is just as important as how well the car is manufactured. Service is just as important as how well the car is manufactured.

Impressed with service

I was greeted by Mandy Littlefield and I was impressed by her knowledge, her courtesy and having the service needed performed in the time frame. A new part had to be ordered and my car was left over-night, but was ready the next morning and received a call from her to tell me it was ready for pickup.I have purchased two ES350s in the past four years and have been very satisfied with service each time they have been brought in for service.

Always so Helpful

Lexus was BEYOND helpful in retrieving a very important item to me that fell into my transmission. I wanted to cry with how polite, helpful, and HONEST they were about everything. I couldn't be more happy with a place who values their customers!

Oil Changes ~ A whole new experience with Jason at Lexus!

Since purchasing my 2011 Lexus from Larry H. Miller Lexus in Salt Lake City I've had many oil changes (and one mechanical service) as I've now driven almost 130,000 miles. Jason has taken good care of me and my car the vast majority of my visits and has been absolutely A+ as he takes the time to talk with me about my car and makes sure it comes out of the shop sparkling clean. The few instances he's been absent when I bring my car in, he makes sure one of his colleagues gives me the same personalized service. What a team! I drove Volvo's for nearly 30 years and moving over to Lexus was a major decision. It's become obvious to me in the past four years that car performance certainly effects my preference, but Jason and his team's attentive and thoughtful service puts my vote squarely on the Lexus. Thank you Jason.

New car purchase.

Because of the service, the employees understand exactly everything that I was looking for. Your facilities are very nice and comfortable and the way that I feel the service is outstanding.

New Car Purchase

Fast and Easy!! I was in and out in no time! Everyone was friendly! Spent time with me making sure I knew how everything worked!

Easy peasy lemon squeezy

Now days it takes as long to buy a car as to buy a house. Larry Miller Lexus has the right touch...humor, efficiency and professionalism to make it smooth.

Dedication to Customer Service

I'm impressed each time I go back to this dealership. The Sales people are dedicated to providing the best experience when purchasing a new Lexus.

Traded my RX 350 for NX F Sport

Great service as always, this is my third Lexus from Larry Miller Lexus. Love the pick up and drop off service for my car's maintenance.

Lexus quality

Great place to service your vehicle! They look after all your needs. I will definitely use this dealership to service my Lexus on a regular basis.

Great service

While taking care of my service they took care and had my windsheild replaced. They had a loaner car ready. Now that is customer service for someone from outstate. Thank You

Always very helpful and personable.

I've never had a bad experience at Larry Miller Lexus in the 26 years in which I've owned Lexus Vehicles. I would highly recommend the brand and the dealership.

Service

Terence Oefinger is an excellent service representative. He is very knowledgeable and always very helpful when information is requested. Wouldn't go to anyone else!Dennis Eyre 801-560-6030

Wonderful

My experience was wonderful from the time I drove on the lot until I drove off, in my new Lexus.

every need fulfilled

Your staff was wonderful in all respects. We received advice in getting rid of our totaled vehicle as well. We felt welcomed and comfortable with each person involved in the sale.

satisfied

Professional staff, clean waiting area. Enjoyed to offering of food and coffee. The loaner car was an unexpected bonus. Liked that my entire day wasn't dictated by the need for service.

We Expect excellence and always find it here

We have an older Lexus which we love but came in and purchased a newer model for the great new technology. Because of the attentive and professional service we get when we do regular maintenance here we actually look forward to coming in. It is like a friendly visit with folks that know us by name.

Sales Person

We have been dealing with this dealership for years and as always we were treated with the utmost respect and professionalism. The salesperson is the BEST!!!!. The delivery of the car was top notch and met are expectations. We expect the best and get the best at LHM Lexus Murray.

Emissions / Safety Inspection / Registration

Great work by the Lexus team. Quick and professional. They finished the safety inspection and the emissions testing in the time frame they estimated it would take. By the time my wife and I got back to the dealership the car was ready to go.

Excellent Service!

The service was quick & as always, done right. Sitting room is comfortable & updates are given while waiting. Everyone is courteous & helpful. The car was clean & spotless when the service was completed.

Great service.

I always get my car done here. They do a great job with professionalism and courtesy. Plus, they fill up my tank when there is a recall they fix.

Very happy with my service

.I appreciate the service I have been receiving at LH Miller Lexus, but honestly the process of having to answer both phone calls and emails to report to you my experience is too much. Sample me once and a while to see if I am still happy or make it available for me to report anything that I am not satisfied with, but don't badger me with redundant requests for the same information.I have already reported this once from an email request and I have also had a phone call (but I didn't answer as I had already answered the email) and now this email. This is over-kill.

First car!!

Had an amazing experience the surroundings are were pretty chill.. They helped me the best the could and made it a wonderful outcome they are fixing the things little things about my car! ETC. Touch up paint, rips in interior and wood falling off the interior. Josh Tate and Amanda littlefield were great help and appreciate all there help! Made me feel very welcomed.. Also, Gabe and Tom were extremely helpful LEXUS has super friendly people and a great team!

Fraud

Stacey Jensen is a liar and I suggest no one ever work with him!! he verbally promised one thing and totally changed the contract when it came down to it.

Lexus quality

I gave top ratings to all choices but would rather have had the option not to comment on price as my service was included in the cost of the automobile. I have no idea what it would have cost otherwise. Based on the quality of the service being a significant step above others, I would anticipate the price would justifiably be higher. I felt confident in the quality of every aspect of the dealership. This is the second visit to the service department and both times it was "top drawer".

Scheduled Maintenance

They've kept my 10 year old car in perfect running condition. Their service is prompt, reliable, and without question performed to the highest standard. My service manager Jason Stiles takes time to see that any questions or issues I have with the car are resolved. I strongly recommend using LHM Lexus to maintain your vehicle to insure years of pleasurable driving and peace of mind.

Great

Most professional crew I have ever worked with in all areas including sales person (Stacey Jensen), sales manager Brad Rabe, finance (Al--I do not remember his last name), and everyone else.

New ES350 with damage to driver's headlamp and bum

Good knowledge, adequate response times, courteous personnel -- particularly Terence in Service

owner

Always a great experience at the service center. Communication from making the appointment, with a reminder, to finished service and a clean car is great.

Lexus service department

Your service department performed an emission test and safety inspection on my car. In addition the air conditioning filter was changed. I was satisfied with the service. However your follow up phone calls and emails to make sure I was satisfied with the service feel more like stalking. I am sick of it! You are driving me crazy! I have been called three times and this is the third email I have received.

Lexus Car Servicing at L H Miller, Murray

The facility is delightful and the staff is very professional. The specific car maintenance that is needed is always completed in a very responsive timeframe. Also, appreciate the car being washed when it is in for servicing. The snack bar is enjoyable also. Thanks.Great job and thanks to all!

Luxury like no other

You will not be disappointed by the quality of the vehicle, the quality of service, or the quality of the waiting area. I brought my Lexus GS350 F-Sport in for its first 5,000 mile service. It was covered by Lexus and only took about 45 minutes. I was so comfortable in the waiting room chairs and was able to snack at the light buffet they had available. I may go back to get the car washed again by the dealership just for the food. Thanks Lexus!

Greg Nelson

We were treated exceptionally well by all the staff at this dealership. They greeted us promptly and were generous in making us comfortable while waiting for our vehicle.

Great Service

The service department is very customer driven. They take their customer concerns as a top priority.Great Service.

LHM Lexus Service Department is Awesome!

My 2010 Lexus RX-350 would not start and I was at a loss on what to do in order to get it fixed. I called LHM Service and was routed to Service Manager (Adam). I explained to him what was wrong and he immediately summed up the problem, saying that it sounded like a bad battery. I had it jump-started and proceeded to LHM Lexus for a new battery. Upon my arrival, I was met by Mandy Littlefield, who took it from there. She got all the information she needed, set my mind at ease, and afterwards, pointed me in the direction of the waiting room and snack area, assuring me that everything would be okay. Before I stepped away, she advised me that I had a couple of factory recall issues that needed attending to as well and said that she could take care of these on the spot. I love going to LHM Lexus and have had nothing but praise for everybody there I come in contact with. Thank you for a great experience.

Chris Dyer

Stopped by Larry H Miller Lexus without an appointment one morning after dropping someone at the airport, our oil maintenance light had come on and we wanted it checked out.The service people warmly welcomed my husband and I and had the car in and out in about 30 minutes including a car wash! The customer lounge is always clean and well stocked with coffee, tea, bottled water, fresh fruit and various other snacks depending on the time of the day.The TV is usually on and there are plenty of magazines to keep you entertained, also complimentary wifi.

Oil Change

I always have a great experience when I have service at Larry H Miller Lexus of Murray! My Service Manager, John Fabbi is very professsional and always goes out of his way to make sure my service is done quickly and correctly. He is the best!

Flawless

Always an easy and enjoyable process at Lexus of Murray. I got the exact model for the exact price and am loving my 4th Lexus! Loyal owner to the brand and plan on being so forever.~Ryan

Lexus GX 460 Owner

Great customer service. Terrence is always on top of his job.

Becky lindsey

Everything was great!!! Everything is always grest from the sales staff to the service departments

RX400h service

Great customer service. Thanks Jason for a great job.

Excellent Customer Service

Mandy at the State Street store is fantastic. She is friendly and takes care of both our cars in a timely and efficient manner. You could work on some promotional deals for your steady customers. Thanks

Marilyn C

I went in for an oil change and was told there had been a part recall. I was given a loaner car for the day without additional cost. Great and friendly service!

Larry H Miller Lexus

Johnny D was great to work with! He wasn't a high pressure salesman, he was very knowledgeable and I would highly recommend him to anyone looking for a new car.I have purchased many new cars over the years and this was my best buying experience. I'm thrilled to be the new owner of a Lexus NX 200t F Sport! What a ride!!

My LEXUS RX-350

When I bought my LEXUS I discussed the fact that as I live in St. George could I have my normal maintenance items done at my local Toyota Dealer (Stephan Wade) as the basic engine and running gear is the same. The answer was yes but I would need to explain to the local dealer ahead of time and give them a contact at LHM LEXUS to get an OK. This has worked out fine.

Test drive to delivery in one afternoon

I had a good experience purchasing my pre-owned Lexus IS 250. The car has so many special features you need a lesson before you leave with it. Thank you to the professionals I worked with to get the deal accomplished. I knew what I wanted from the internet, and I kept them to lower than advertised--and they threw in a few other perks to make it happen. Thank you Michael F., Al and Rob--I love the car.

Buyer

The salesman who guided through the purchase was a bit strange. He didn't seem to know a lot about the product. He is the exception, not the rule and no longer works for LHM Lexus of Murray. Customer service has been great.

LS430 Service

Since purchasing this vehicle 6 years ago, I always have received excellent service maintaining my vehicle. I've taken my vehicle to LH Miller for over 30 scheduled maintenance services and as a result of their care, my vehicle has never given me an issue. Jason is very detailed and transparent when explaining any additional recommendations beyond the scheduled service. This is the benefit of using the dealership for scheduled maintenance; They know what to look for and will alert you prior to issues arising, i.e. break pads will need to be replaced next service, tires need to be replaced before winter, or simply the car is in good shape for your upcoming 2000 mile trip. The service costs are extremely reasonable in fact, they are a value. You get a good, solid, and reliable service with this dealership. In the rare event they make a mistake, they own up to it.What you won't get is a dealership advertising an unrealistic low cost for an "oil change", then attempt every stereotypical upcharge by telling you how they can't in good conscience let this car back on the road without the fetzer valve, blinker fluid and tire air replaced.

Owner

My experience with Larry H Miller Lexus was nothing less than the best.!!!!!Thank you Larry H Miller.!!!!

Dee Fowlks

I purchased a new Lexus one year ago. I have owned several new cars from different dealers and I have never been treated so well. I love my Lexus and the service has been fantastic.I have told a lot of friends and family about how happy I am. THANKS!!!

Larry Miller Lexus, Murray Utah

Appreciate the professionalism and personal assistance from everyone.

Head lights replaced

I Had fogged headlights replaced on warranty. They were very considerate of my time, when it was going to take longer than anticipated they gave me a loaner car rather than me sitting there for hours.

Larry H Miller

Outstanding service. All things taken care. Completed on time, and just as expected.

RX 400h service

Jason was very professional. My wife appreciated his assistance. We will come back for service and consider our next purchase at this dealer. Thank you.

Merry Christmas to me!

I was treated with respect and feel that I got the best deal possible without having to waste my time bargaining -- the whole experience was completely painless, and I love my new RX350!

Service review

I an very pleased with your service, otherwise I wouldn't keep returning. This was the 40,000 mile service on my Lexus 450.

Very satistied

I am very satisfied with their work and how I was treated

T. K.

This is my second purchase from this dealer. Both times I've been completely satisfied.

Service Review

Excellent experience all around. From first phone conversation to picking up my car, everyone of you staff were kind and professional. Thank You!

I Love Lexus

I love this dealership Lexus In Murray is the most amazing dealership I've ever been to But the guy the greeted me knew so much about the cars he should be promoted to a service writer position I believe his name was josh

New car purchase

All of the people we met with from the salesman to the manager to the finance rep and delivery specialist were absolutely wonderful. The only reason the 'buying process' was a 3 star is that we were there for FIVE hours. The process just takes too long.

Service my 2011 Lexus ES 350

All of the people were very professional and friendly. The work was done very well and with dispatch. I can recommend them very highly, and thank them for their great work on the car that I love.

Fraudulent practices

The folks at Larry H. Miller Lexus have engaged in a deceptive practice that has robbed me of the $2,000 rebate offered last year in their "December to Remember" promotion. While promising that I would receive the incentive rebate after making 3 monthly payments to their corporate finance department, I come to find out that they cleverly diverted those funds to themselves.If others have been similarly deceived, please post your experiencecould be grounds for a HUGE class action lawsuit!

Invoice#370809- I have been a customer of L.H.Miller...

Invoice#370809-I have been a customer of L.H.Miller Lexus for 15 years and can only say that I am extremely satisfied with the treatment and service received,especially with Terrance's knowledge and enthusiasm about the dealing with customers. This far I have never had any complaints and highly recommend the dealership to everyone. They are the best considering all the other car dealerships I dealt with in my lifetime.

Fantastic service and team work..beyond belief!

After picking up my repaired LexusGS350 from collision, there were still existing problems (windshield washing fluid running out, battery died when car parked, etc) My service agent, Mandy, who with Josh and Omar handled some initial repairs because I went right into the Lexus dealership across the street. When I got the car home, the battery died. I called Mandy who sent Josh right out to my home to charge the battery.. (we left it on a low charger overnight) By morning the battery was dead. I called Larry Miller to find that Mandy was out of the office, but Jason took over and immediatly had my car towed into the dealership, where it was checked thoroughly for shorting, lights having been left on during repair etc.. When Jason was satisfied that the car was in perfect condition, Omar returned it to me at my home .Everyone involved was beyond fabulous! This incident took place Nov.1&2 my Customer # :902583----work order: 362558

Hello Lexus, I am excited to get this opportunity to tell...

Hello Lexus, I am excited to get this opportunity to tell you about how wonderful my Service consultant Jason Stiles is. This is someone who I consider to be a Great friend and we have developed a fun friendship overtime. He knows me by name and we even exchange family pictures and life stories. I like to think I have the best Service Tech too in Shane Hemsley he is always knowledgeable and gets the job done right the first time. I could take my car anywhere for even an oil change but why would I and miss out on these two great guys and the service I receive. I look forward to my next visit each time. I don't even schedule a service unless the both of them are there.The new state of the art dealership is very beautiful and well equipped. It was very much needed to help Lexus continue to be at the top.ThanksTammy Newboldorder 351573

I recently used Larry H. Miller Lexus to get my spark...

I recently used Larry H. Miller Lexus to get my spark plugs and drive belt changed. My service adviser was Greg Ostler and the experience was by far the greatest experience I have ever had at any auto dealership. My car had 4 recalls and I was treated as though I was buying a new car, first class service the entire time. My loaner car was excellent, constant updates on my car's progress, the price of the spark plug change ran $100 less than quoted, and they even topped off my gas tank. Greg, you made my experience perfect and I will definitely be back!

Worst Service Ever