Larry H. Miller Chrysler Jeep Dodge Ram - Sandy

Maint Review

Associates were courteous, attentive, and professional.

Great sales personaL

I purchased a used 2012 Ram 3500 the sales person, Sara Dixon, was exceptional... not only with working with me to get what I needed but after the sale I was having errors with the navigation where half the time it would not work... I tried to talk to the used sales manager but they said that after the sale there was nothing they could do... but after seeing that I was not getting 100% satisfaction with my experience... she stepped up and make the order for the order out of her own pocket to get insure that I was 100% happy... this is something she did not have to do since her boss said no... if there's a way to give a rating over a 5 star I would for Ms. Dixon... always go to her first for your purchases!!!

Above and beyond great service!!!

I purchased a used 2012 Ram 3500 the sales person, Sara Dixon, was exceptional... not only with working with me to get what I needed but after the sale I was having errors with the navigation where half the time it would not work... I tried to talk to the used sales manager but they said that after the sale there was nothing they could do... but after seeing that I was not getting 100% satisfaction with my experience... she stepped up and make the order for the order out of her own pocket to get insure that I was 100% happy... this is something she did not have to do since her boss said no... if there's a way to give a rating over a 5 star I would for Ms. Dixon... always go to her first for your purchases!!!

Light Bulb Repair

Your team knows how to help me every time. I love working with Everett he is my go to guy when I need help.

Excellent Experience

Labor Day 2016 -- we drove from California to Utah to purchase a car for our 16 year old daughter. We wanted to deal with someone who would be honest with us and not give us the run around. I am one of those folks who finds car-buying to be a headache due to aggressive car sales people. Our experience at Larry H Miller in Sandy, Utah was a pleasant experience. Pelepisite Godinet, our salesperson was actively and receptively listening to our needs as well understanding that we wanted to find something quickly that day, a car that is reliable and a great deal for our money. He kept in mind that we did not have a lot time for we were driving back to California the very next day. Site was readily available to answer our calls or return our calls with any concerns or questions, even after we bought the car. The whole transaction, were treated with courtesy and respect. We got a phenomenal deal. Because we live in California, the car has to be registered in CA-- it was costly, but Larry H. Miller went above and beyond by paying for our daughter's car California registration. Thank you so much for the outstanding service. Elena:)

Purchase or lease?

I was debating purchasing or leasing my very first brand new car. After talking with my salesman, Colby Campbell, we looked over all options and he helped me make a very easy and quick decision. He got me into the exact car I wanted at a fair price.

Refreshing!

LHM Sandy was the fifth dealer I went to while looking to lease a new Jeep. They offered the best price, were the most respectful, and made the experience a fun one. The environment was free of pressure and traditional sales tactics, which was a breath of fresh air. Gio Parra and Jason DeVroom took care of me from start to finish, helping me to find a vehicle that fit both budget and appeal. I would definitely go back and will recommend them moving forward.

simple

I was working in LA and had to do all communication via email because I'm in a recording studio and can't take calls. I got the negotiation and terms on line, flew in Saturday, spent an hour and a half at the dealership and went home with my new Ram.

Recall/oil change

As always, I received great service from your store...I am 100% satisfied and will return as needed. I'm always treated fairly and have had no issues with my Jeep since buying it new.

Recall fixed

As always, totally satisfied with service performed

Survey

I was, as always, pleased with the friendly staff and quality of the work.

Best experience for a very picky customer!!

My husband and I recently purchased a Jeep Grand Cherokee from Ken Labrum at Larry H Miller in Sandy. We were VERY picky about what we wanted and were totally accommodated! Ken tracked down our dream car and had it to us within a week. We felt so taken care of by Ken and the people at Larry H MIller. We brought our 2 busy toddlers with us during the car buying process and they were given snacks, drinks and entertainment. We will definitely be doing business with these guys again!!

Brad is awesome

Easy dealership to buy a car from. Brad was the best.

Purchased 2016 Ram truck

Great purchasing experience made by John's sincere interest in finding the right truck for my family.He answered all my questions, via email, phone calls, and face to face meeting. No pressure!!!My wife and I dropped by unexpectedly on John while he had other customers. An associate of his Shahzad Janjua help us tour the inventory in the lot and was very helpful as well.

New Jeep

Bought a new jeep recently. Eddie was great to work with and very professional. I would trust him to buy a car in the future.

Servicing of my 2014 Jeep Cherokee Limited

Excellent customer service as usual. I've been a customer of LHM since 1992 and appreciate their service and honesty.

Jeep Review

We have always received good service whether buying or maintaining our vehicle at LHM. This is the 4th Jeep that we have owned. Presently we have a 2007 Compass and a 2016 Cherokee Latitude. We always give LHM a thumbs-up whenever we get an opportunity to do so. We really appreciate all the helpful, courteous staff.

SAL was our salesman

SAL was our salesman. He was amazing to work with. He was very understanding and answered all the questions. We found a couple thing the didn't work after we bought the car and he went to all the right people to get it fixed. Thanks to Sal i would definitly recommend this dealer ship.

Best vehicle buying experience ever.

Darren Dunn and his team made what I thought was impossible possible. The best buying experience I have ever experienced. Darren is the man .Highly recommended this guy

Alignment and tires

Brought vehicle in for alignment front tires wore out with only 11k on them! Had spare mounted on one and purchased 1 new, while driving home noticed the air pressure that was put in is not accurate!!! Should not have to check...

Very Happy

Per recommendation from my insurance co. I tried TrueCar. I saw the truck we were interested in, filled out the pre-application and connected with the LHM Dodge dealership. I spoke with Darren Dunn and explained our circumstances and made an appointment for the next day. We took the truck for a test drive and loved it! Our purchase was the most efficient, quick and best dealership experience we have EVER had. It was a pleasure to work with Darren and the finance guy.

Quick, professional service

I brought my car in with a check engine light and a message saying to turn it off and not drive it. I called ahead to ask and was told that there were no appointments available, but to bring it in anyways and they would see what they could do. Larry got my car diagnosed, fixed and out the door in less than an hour. I wouldn't trust anyone else with our two Jeep Grand Cherokees.

Satisfied Customer

Great salesmanager Perry and Salesman Curt Dodge. Treated me well and got me the truck I wanted. The price was great. Thanks guys, you did a great job.

Express oil change

My technician was so friendly and informative. He wasn't pushy or try to immediately up sale me on this and that. The waiting area was clean neat and had lots of room. Isiah made it worth my time to stop by and get this done.

Drive-in Service

Time estimate to accomplish work was almost to the minute.

Great Experience

I have purchased many vehicles over the years and this was the quickest transaction I have ever done. In and out in less than an hour with the price I was looking for.

Great experience

My husband and I had a great experience with Darren Dunn. We are from Gillette Wyoming and were able to deal with Darren over the phone as we decided to drive to Sandy to pick up a truck. The truck was everything Darren described and it ended up being the easiest transaction we have ever made purchasing a vehicle. Thank you Darren Dunn!

Great Experience

First time user at this Dealership's service department. Service advisor was professional and courtesy. The process was easy and efficient. Great experience.

Great Service

Work completed as requested and on time. Appreciated the ride back to the dealership from my work to pick up the car and the explanation of the work preformed.

Service

Quick no hassle service. Brought Durango in for oil change and weird sound in suspension area. They figured it out quickly and ordered part to be put on at a later day. thanks

Mr. Rappleye

Took over 6 months to get the parts for my safety recall!I would have been nice to get a more competitive price on an unexpected repair they found during the recall repair! Offering a good discount on these ( found ) and needed repairs would soften the blow of an unexpected repair on a safety recall visit! It makes it feel like an opportunity to make money on a free repair visit. The positive side, they did have the replaced part to show me when I ask to see it. If you are striving for excellence you must be aware how you make your customers feel about their visit!

Very pleased!

They were not pushy, they did all they could to get me the best deal they could, and I really enjoyed working with them. Plus I got my dream car so thats great!

Transmission Service

I asked for a transmission service, oil change and rotate the tires. I came in on a Saturday without an appointment. There seemed to be an issue with the transmission service and it took a long time. Darin kept me informed and said although there was a question about the seal on the transmission he was not going to let me leave until the service was completed satisfactorily. I was concerned that there might be a problem with transmission seeping that was not an issue when I brought my vehicle in for service.I was given updates by Darin and he made sure that my requests were completed with satisfactory results. I have always been pleased with the service at Larry Miller.

VERY bad service experience, hate being lied to

Details, 40+ miles and half a day wasted On 8-4-16 I brought my truck in for two items mainly and asked to have new wiper blades put on also while I had it there. Below is my input from my experience. I was told the Air Conditioning was good and there was no exhaust leak, I walked to the parts department with service writer as he was telling me this as I made it known I was not happy, and bought my wiper blades. He said he could get someone to put the blades on but I told him no, I was doneI tested my truck A/C today (08-09-2016) at work with calibrated Raytek Noncontact thermometer, the same one used to test commercial aircraft systems.. OAT was 91* and prior to starting a check of the interior of vehicle drivers seat back was 115* , laser temp probe pointed directly at dash A/C vents temps were 115*-117*.. I started vehicle and had A/C on MAX cold & on recirc and doors closed, after 4 minutes temp readings at same locations (A/C dash vent outlets) were 64*-62*... Quite different from the readings I was told they got at Larry Miller, Sandy, UT. I think I was told they got 40 something temp readings.. Then I retested it again (08-10-2016) at work. OAT was 76* and seat back read 91* and vents read 63*-64*.. after 4 minutes the vents read 51*-52* and seat back 78* ... Never did get any 40* readings and 4 minutes should be sufficient time I would think. Is that standard cooling for a 2015 Dodge truck? It takes forever to cool down the interior. Do you call that sufficient cooling? I also brought it in for an exhaust leak that I hear more and more as time goes on. After I first got the truck it would last just for a couple seconds after starting in the cold mornings but has progressed to where it will do it during the day. I get to work at 4:30AM and when go home at 3:30PM I can hear exhaust leak for about 3 seconds even during the summer. I was told the noise was the lifters? So at 8126 total miles its normal to sound like a diesel at start up? My wife has even commented on it more than once. Well if hydraulic lifters I would say they are bleeding off after the engine is shut down, not good... Then if solid lifters then need adjusting, but I seriously doubt there are solid lifters in any new engine today.. Does this sound reasonable to you?? I have been turning wrenches for about 40 years, motorcycles, drilling rigs, heavy equipment, coal mine, service station, auto dealership, and now Commercial Aircraft.. I know what an exhaust leak sounds like... I was told there was no exhaust leak but that he had tech check all bolts and even header bolts. Now if they checked all bolts visually only, the job was not done right, but if a wrench was put on the bolts to ensure they were tight (looking at the bolt heads I wonder about that) he had to verify EVERY bolt was unable to get any turn of a wrench in tightening it... Also note, my apt was for 11:00 AM and I brought the truck in almost 1 hour early to let it cool..I have a very good picture of a clean exhaust pipe connection with a large amount of black exhaust leaking out from the NON-EXISTANT exhaust leakThe long and short of it is, don't treat me like I'm an idiot..Kasey O'Connor

Bait and switch

Received an online quote for a car with several emails back and forth with one salesman. Go to the dealership and test drive the car. I love it and want the car. Fill out the credit check form. They come to me with an estimate for my trade in, $4000 below blue book trade in value. And......... Then I'm told there was an error in the email and the car is actually $10,000 more than I was quoted. They "work with" me and are willing to give me $1000 more for my car and $1000 less for the new car. Still $12,000 different than what I was expecting. They apologize for the error and say he sent out the email with the incorrect number to 3 other people and he was able to find all of them another car they were happy with. My concern is he had a week to correct the number with me and never did. Seems like bait and switch to me since he did it to 3 other people that week. Also, I could buy the next higher trim for the price they wanted to charge when I was there. I will not go back.

Recall Work

The recall was taken care of faster than expected and the dealership was great about giving updates on the status of my car.

Pleasant experience. in and out in a couple hours

COULDN`T HAVEN'T BEEN MORE PLEASANT EXPERIENCE. THE WE'RE VERY EFFICIENT WITH MY TIME.

Friendly and efficient

Dealings were positive and sales group worked to assist in a quick effective way. I was happy with the way we were treated, the overall transaction was quicker than some I have been involved with in the past. The worked with me on my trade in and found me a better interest rate for the loan than I had researched. The vehicle was immaculately detailed and ready to go when we were finished. And wow, the vehicle had a full tank of gas! First time I have purchased a vehicle with more than a few gallons of gas. We met other staff members and even spoke with a gentleman that was doing the final detailing. Overall very pleased and would definitely go back and recommend others to use this dealership.

2014 Ram 3500 integrated brake controller

When pulling my 5th wheel travel trailer with my 2014 Ram 3500, I kept getting an EVIC message "service trailer brake system" or "trailer brakes disconnected". This occurred 8 or 9 times in a short distance. Checking my trailer I could not find anything wrong with the plug or wiring. I asked service advisor Oliver if a technician could look at my trucks trailer brake controller. After about 30 minutes of checking the controller, the technician told me it was indeed the controller and replaced it with a new one. I just returned today from a 400 mile run with my trailer and those messages never once came up and the brakes worked great. Thank you for taking the time to thoroughly check the truck over and make a quick repair. The folks in this dealership are superb individuals and genuinely care about the work they do.

Taking care of business

They are always helpful and polite. It is very busy when you get there but they have a nice area to relax or a shuttle bus. Most of the time they are done quick enough to just stick around. But this time we took the shuttle to the mall. Like most repair places it takes time to get the job done. The area to rest is very important. It is always clean and the kids like the hot choc.

Disappointed, they canceled a written agreement

We found a used minivan available from this dealership. We live out of state so we sent an email with what we could afford to pay for the car and they responded in writing saying that they would accept our offer. This email was from Jim Jackman who claimed he was a manger. We had some people who lived in the area go take a look at it. They then took my credit card information in order to take a $3,000 deposit to hold the car until we could make arrangements to travel there and get the car. About 30 minutes later I get a call from Jim Jackman saying that he could no longer sell the car for $10,000. He said he didn't realize there was a service expense of repairs that they had already done of $1,800. He goes on to say that he can only sell the car for $11,800. And that it is his boss who is telling him this. I don't know why he promissed me in writing that he would sell it at $10,000 and then once they take my credit card information, all of the sudden he has a boss that won't let him??Very frustrating. Not sure what happened and why they went back on their word.

Happy afternoon at the car dealership

They had an inventory of a hard to find vehicle. They were a knowledgeable staff with excellent customer oriented service. We felt important and they were happy yo assist. We got a far price for our trade in. They even provided us with a longer vehicle for the night while they got they completed the standard checks off a new vehicle of the truck. It was an excellent experience. We will certainly be back the next time we are looking for a car/truck.

They are a bunch of liars. They are horrible people who scam

I am a young mother who just bought a new vehicle from them. My salesman was awful. His name was Sal. He was a horrible person. I could tell he didn't care about me at all and just wanted to sale me a car. I think this whole dealership is corrupt. I wouldn't recommend this dealership to anyone!!!

Great Service

Bought a van from Sal at this dealership. He put a lot of effort into finding the right car for me. The van I purchased was in great shape and far better than a lot of used cars I saw.

Very professional

I appreciate the professional manner that employees use when helping me with my car. The prices charged are sky high. I understand that you need to make money. The particular problem my car had was in the process of being fixed by my husband. I asked him how much the part my car needed cost. Your dealership was charging double what the part cost online in addition to charging for labor. Seems excessive and pocket lining to me.

Excellent Service.

JD was great to work with. We enjoyed the experience. He was efficient, friendly and attentive to every detail. We would recommend our family and friends to him.

Service Department / Parts department

Service department is Awesome, ample wait time.Karston Saar was great to work with. Parts department / I love that they have UTE's items to purchase for a good price..

David L. Turner

Larry Larsen in service great to work with . He is why i buy Jeeps..

Awesome

Happy owner of a Ford F150 Lariat. Sal was a great guy and very helpful finding the truck I wanted. We appreciated the time he spent finding a truck.

Exceeded Our Expectations!

Sal made this experience fun! Sal helped us to find a great Jeep and took us to the service department to make it exactly how we wanted it AND kept us in our budget! He was honest and forthright, as was the service manager. He went above and beyond to help us make the best decisions for what we wanted.

Owner

Our salesperson "Eddy" was awesome! He knew about our previous experience with Ford from other location and "made it right" with the sale of our new Jeep to us. The finance dept also was aware of our previous experience and did well. Because of those two gentlemen we will shop LHM Jeep for our future vehicles.

Death would be a better experience.

I would trust the Iraqi army of Larry H Miller Jeep Sandy, the service department (Larry in particular). The service department is more like a cheap used car dealer from the 1970's, loves bait and switch and even more not completing the work they are paid for. I would have put 0 stars if it let me.

Salesman Review - Salman Sarfaraz "Sal"

It was a pleasure having Sal to work with during our vehicle purchase. Sal was very helpful and listened to what we wanted with no pressure.

Happy owner of jeep renegade

Came in knowing exactly what I wanted. Sal was a great guy. He found me the car I wanted at the price I needed. It was the fastest car buying experience I've ever had. Thanks Sal.

Laurence McKinney customer

could not be happier. the service manager took car of my problem and did it a way that was very profinable he made me want come back when its time to buy

Buying a new car

We visted your dealership after a bad experience at Doug Smith. Our first encounter was with a salesmen who would not even acknowledge me, only my husband. I walked away and was ready to leave when I was approached by Noah. He asked if I had been helped and since I was the one buying the car I said no. Noah was awesome! He acknowledged me and our questions. In fact for being a newer employee his knowledge of the car was very impressive. He never talked down to us and was so respectful. I would send anyone I know looking for a new car to see Noah. He was amazing and is the reason we bought from your dealership.

great car

Great car. For the first time ever I didn't feel like I got taken advantage of by a dealership!

Jeep GC Air Ride problem

It took three days to isolate the problem and get it fixed. They were very diligent in getting my Jeep repaired and Larry kept me updated with progress reports.

great experience

larry was very helpful. told me he'd need two days. did it in one. gave ma a loaner to drive, since i had no wheels and it was under warranty. it was a pain to have to take the grand cherokee in because of a plugged exhaust filter in the first place, but larry and the dealership sure made it less painful.

SERVICE

Service the way it should be. Had to have the AC fixed fast, hot weather was 1 day away. She, who must be obeyed, said to GET IT FIXED. Drove to LM without an appointment and was greeted warmly and ushered in to waiting area. They came back with a diagnosis and estimate for repair. Turned down the shuttle to home as the car is a work vehicle and just waited. The repair was completed as quickly .and I was on my way. When the car was returned to me it was clean and free of any residue from mechanics, and the AC worked fine, as it should have. I have used LM service before, it is a long way to get to LM, I pass two other dealers to go to LM because of how fast they are.

excellent customer service. Perry and JD Are the best!

From the moment I walked in the door, I knew this was where I would buy my truck. I felt like Royalty being taken care of by Perry, and his best sales guy JD. It was great. I would recommend these guys to anyone!

Amazing deal

Went in to by a certified pre-owned truck, and ended getting a truck and a new Durango. The team were excellent, and the deal I got was amazing

Excellent

He was very Professional, also very friendly, efficient with my time,knowledgeable about the vehicle. I would highly recommend this dealership to anyone that I know

Excellent service and buying experience!

What a team of awesome people who work at LHM Dodge in Sandy. I am extremely happy with the customer service, particular attention, and product knowledge I was provided with. The staff went the extra mile to accommodate all my requirements and give me a great deal on a gorgeous 2016 Dodge Challenger. These folks will make sure the consumer is well taken care of and unlike many dealerships, they will guarantee customer satisfaction to the fullest and earn the customer's business. Bernardo, Chris, Dave are a few of the staff who did a great job efficiently creating the best deal on the vehicle I ended up purchasing. No back and forth haggling and they applied all possible discounts and rebates. It was clear they were all passionate about their cars/brands and want to see everyone own one (or two). I will most certainly be a returning customer! I will not go to other dealerships where so many times subpar service is provided when the Larry H. Miller Group excels at making their customers happy and are the best in business.

The Service department, especially Everett, are great

I took my Jeep in for warranty service. Everett made sure I had a rental car and kept me informed every step of the way. Great job!

Great Experience!

Thank you to LHM for a great car buying experience. Not only was my salesperson (Hayden) wonderful to work with but the whole team was fantastic. I had limited time due to my child accompanying me, Hayden did his best to be speedy and yet accurate throughout the whole process. After signing the paperwork I headed to the finance department and they had the papers ready to sign in a few minutes. This was the first car bought without the help of my husband and I couldn't be happier with the help I received from the LHM team. They made it easy and stress free. Thank you LHM for your assistance, a great experience, and a car that we love!

Thank you Bob

When I got the truck home I had buyers remorse I really wanted an 8 foot bed and I purchased a mega cab with a six-foot bed I bought the truck on Saturday on Monday morning I went back to the dealership my sales rep Bob payne drove me around the lot until I found a truck that works for me I'm extremely happy and I thank Bob for all his patients

Oil change

Great staff. Isaiah in the service dept was great.

Service Department

Larry Larsen and Brian Brady are the BEST. They are always ready for me, my car is done on time and clean. Repairs are always completed with perfection!

Best car buying experience ever

My dealer contact Darren Dunn was the most down-to-earth, "not your typical car salesman". He let my new jeep sell itself, and thoroughly walked me through everything the car was capable of. Love my new Jeep!

John Carper was AWESOME!

John Carper took excellent care of me and made my trade/purchase easy and enjoyable. He got me exactly what I wanted. Color, style etc. He made me laugh, offered drinks while I waited and got me through the process quickly. I would recommend him and this dealer to everyone!

Service & Repair

Larry Larsen is always a pleasure to deal with when it comes bringing my Jeep in for repairs Getting back to me about what is wrong, cost,and when the car will be done.Thanks service Team

Great place! And very friendly people!

We came in to trade our Jeep Grand Cherokee 2011 for a 2015, our salesman was Sal, he did great! Was very friendly, helpful, and had a lot of knowledge! I would recommend come to this dealer! Very nice and friendly staff!

Buying a Jeep

Noah was very helpful and kind. I arrived before my son did. His friend worked there, but I didn't know his name. Noah still talked with me and gave me information about selling my car. It turned out my son's friend was leaving, and so we ended up working with Noah. It was a good experience. My only criticism is that it always takes so long to buy a car. I wish it could go faster --four hours is too long.

Jim Jackman is awesome

I recently bought my 3rd car from this dealership. I'm extremely picky and slow to make decisions and the salesman, Jim Jackman was perfect to work with. He hung in there with me for hours. Never pushy, never "salesy", he just seemed to care about what truck was really going to make me happy. I ended up with a 2016 Dodge Ram 1500 and it's EXACTLY what I wanted. Make sure to ask for JIM JACKMAN, you won't be disapointed. THEN, I dealt with Shaun in service and he completely took care of me with new wheels and tires. This place is great and at no point did I feel any pressure. Love it!

Good service in and out

Clean fast fair friendly staff the staff is fast and friendly they ask questions and get it done the price is fair waiting area is good

Great Jeep Purchase Experience

Darren Dunn provided excellent service to us in our recent purchase of a new Jeep Grand Cherokee. We explained what we were looking for and he produced several vehicles for us to test drive and helped us refine our search. The process of purchasing a vehicle usually takes several hours. We were there less than 4 hours from start to finish. Darren took the time to teach us about the features of our new Jeep and gave us his contact information in case we should have any questions. I've purchased a lot of vehicles over the years and this was the best experience I have had.Bob Davis

Oil change

People are easy to work with. Wish it was a little faster to get the car done but I would rather sacrifice time so that they can do quality work on my car.

Used vehicle purchase from Larry H. Miller (Sandy(

As an out of state customer coming down to buy and pickup my vehicle, I was amazed on how simple the dealership made the process. My particular salesman was Ken Labrum and he did a tremendous job communicating with me. I was able to drive down to look over the vehicle and drive back within an hour of arriving. I will pursue future purchases with Larry H. Miller without a doubt.

My Experience

Someone who was in my vehicle knocked my garage door opener off the visor. Knocked the back of it off, dropped out the battery, and simply replaced it back on my visor. I found the back piece on the passenger side floor and thought it must have been from somewhere under the dash? But when I got home and the garage door wouldn't open, I checked the clicker and found the problem. The found piece was from the clicker, and I found the battery under the drivers seat. It would have been nice if whoever knocked it off, could have owned up to their mistake????Larry, the service writer, was GREAT, as always!

Great Service

Sal was very great to work with. He made everything easy. He came out while we were looking and let us know we could look around and we told him our situation and said if we needed anything we could come and ask him. When we decided to take a closer look at a Jeep Wrangler he was super helpful and was able to get us a good deal. The whole time he worked with us he was helpful and knowledgeable.

Felt respected & cared about

I took my Charger in for the emissions and safety inspections. From my first contact with Lange, I knew he understood how I felt about my 'guy.' He helped make a name correction and explained things clearly. I was told there were 6 in front of me and it would be approx an hour and a half. I settled into a comfortable waiting area and less than 45 mins later, all was done. At no time did I feel belittled as a female or like just another body to deal with. Will surely recommend LM to others. Thanks so much!

Jeep Grand Cherokee Summit Purchase

Pretty easy process, Brad found the car I wanted at another location and brought it in for me to test drive. He was very helpful setting up the electronic settingsPrice of final extended warranty was higher then original verbal quote. Diesel exhaust fluid was not completely filled (turned over 1 gallon short).I still need my second set of keys.

Mike Venturino

My service advisor, Mike, went out of his way to work me in a very tight schedule so that my truck would be completed the next day instead of me having to travel back to Nevada.

Always very helpful

Service was great and staff was friendly...I bought my jeep from here and every time I go back they take care of me in a timely manner.

2012 Jeep Wrangler

Quick and fast Finish my inspection and emissions without any trouble

Service Review

Helpful service person, done in less time than he estimated. Just an oil change and some computer updates on car but still treated well.

Great Service Department!

I love going to the Sandy dealership, even though I am usually just getting my car serviced, they know exactly what they are doing here and I'm always pleased with the service they do.

Mr Gilbert Ulibarri

My wife works for the FCA brand and we know how important is for the dealership to receive high surveys scores. And that is why we provided the scores we gave but we have feedback to make our experience to excel expectations. We always go to your dealership to do care for our 2015 Chrysler 200 and as a customer we are tankful to have the dealership work on our vehicle fast and they are very responsive but there is something that seems to be wrong and puts us on edge when we get the car back as we care for our car with so much love we expect others to care for our vehicle with care an love as well such as: Oil spots on the handle door are not acceptable and left over protected plastic and paper are left behind. We would like to have the vehicle washed as many other dealerships do for their customers. My wife hear calls every day about customers complaining about their dealerships not detailing their car after being worked on and we think that to satisfy a customer running the car through the carwash may be insignificant but for the vehicle owners really means a lot to the customer. We hope that the feedback reaches the dealership so that we can have the vehicle washed and clean when we pick it up next time we go in for services - Sincerely Mr. and Mrs. Gilbert Ulibarri Proud owners of 2015 Chrysler 200

Great customer and sale representative interaction

I brought a new Jeep Cherokee after losing my Jeep Renegade in a car accident days prior. Noah was great to work with and really understand the options I wanted. He was quick to find the vehicle I desired and compassionate to the delicate situation of being without a vehicle.

Great service

They work fast and I trust the work they do. I've never had any complaints with the service I have received at the Sandy location.

Service

Good service, used them for years. I purchased my car here in 2005. Car ? Dealer 100%

Great customer service

We bought a brand new Jeep Grand Cherokee from LHM Dodge/Jeep Sandy. Brad was very helpful and made sure we knew our options to get the exact Jeep we wanted. He was very quick to get our sunroof ordered and installed. What we were super impressed with was his quick response and helping us with questions weeks after the sale. He was always available and happy to offer assistance. We are very happy with our new vehicle. Thanks Brad and the LHM team!

Great customer service

We bought a brand new Jeep Grand Cherokee from LHM Dodge/Jeep Sandy. Brad was very helpful and made sure we knew our options to get the exact Jeep we wanted. He was very quick to get our sunroof ordered and installed. What we were super impressed with was his quick response and helping us with questions weeks after the sale. He was always available and happy to offer assistance. We are very happy with our new vehicle. Thanks Brad and the LHM team!

Professional and friendly

My 2008 Jeep has almost 130 thousand miles on it and has never had a problem thanks to these guys! Wouldn't trust anyone else!

Great job!

Everything when smoothly from the time I dropped my car off until I picked it up. Great staff great job! Would recommend to a friend.

In and out quickly

Great to get the car in and out so quickly for an oil change. Now stop sending so many surveys. This is the 2nd one for this service.

Repair Toyota Tacoma. Rear ended

Good job done in a fairly timely manner. Would recommend this dealership. Repair was done well as I would expect from a Toyota repair shop.

Amazing Experience, will never go anywhere else

Darren was great. He helped me figure out exactly what needed to be done with getting my car traded in was realistic and helpful with figuring out my loan. Being so young(22), sometimes you're treated as an a child, this is not what happen with Darren. I felt important the whole time I was at the dealership and he acknowledged that I knew what I was talking about and that I knew what I wanted. He spent a lot of time showing me how to operate everything on the vehicle and I could not be more pleased with this experience. I will be a jeep customer for life, and a Larry H Miller Jeep customer for life now too. Amazing car buying experience with them.

very happy

Saleman spent the time to show my wife how all the buttons worked in her new car. Thanks Sal. Finance was quick and the car was cleaned perfectly.

Service

Larry Larsen our service rep kept us informed and did a great job. Very pleased with our service. It was a pleasure to deal with the service department.

Mostly OK.

I needed an oil change and asked the dealership NOT to rotate my tires. My tires were rotated and the Big-O sticker on my windshield was discarded - Where's the attention to detail on that request?

Great experience. . NO PRESSURE SALES !!!

Salman listened to what I needed and wanted ina vehicle then found me the perfect vehicle ..He then showed me alternative options !!! Thanks for listening

Full of false promises and very dishonest

Received a trade in value online and found the vehicle online with an online price. They wouldn't honor either price when I showed up in person. The price difference from online to in person was a difference of $6,125.00. They wouldn't budge at all on the numbers and the vehicle was also a DEMO and that hadn't been disclosed. I even mentioned it was a DEMO with 3500 miles and asked about a credit for that. I was told by my salesman that the guys hiding behind the glass won't budge. But, if I wanted a lower monthly payment, they would work with me on that! It's not about the monthly payment guys, it's about honoring what you have posted and treating people decent. I left feeling like I had just worked with a bunch of vultures who were banking on me being stupid because I was in love with a vehicle. End result.... they lost a sale and a customer for life!

safety air bag recall

Had an appointment, was attended to promptly and work was completed in a timely manner.Everett was kind and professional made sure I had an understanding of the repair that was done.

Awesome experience!

Everyone was amazing amf helpful! My salesman Noah was very helpful and patient with me! They all went above and beyond to make me feel comfortable.

Easy Purchase

I just bought a new Cherokee over the internet. This was fast and efficient and saved me hours. I knew what I wanted and Ken Labrum made it happen.

Review

This is our fourth Grand Cherokee and they have all been purchased through LHM dealership. We have been well taken care of. From the test drive to trying to find the right color of interior, to being a good host and making sure that we were given refreshments or buying our lunch.

Very Helpful

I went on a Saturday to go look at a newer Jeep. I was greeted as soon as I pulled in by Sal, one of the salesmen, and told him I wanted to look at the Jeep. He grabbed the keys, pulled it up for me, and had me check it out. I took it for a test drive and fell in love with it! I told Sal my situation, and he worked with me so that I could take home the Jeep that day! We ended up staying past the closing time because I got there a little later, but I did not feel rushed by Sal. A very nice overall experience!

Great Service

Great experience buying my vehicle, and great follow through with service afterwards.

Great Experience

Your people were very pleasant and they got me thru it and on my way..We enjoyed the coffee machine as well.

Purchased new car from dealer

I have been happy with past service. I feel they were fair with pricing Stand behind what they sell

BEST jeep repair service!!!!! :)

Larry is a wonderful help getting me in for jeep repair right away and my Mechanics ( my jeep doctors ) are the best!!!!!!!

Shawn White

Darren did a very good job for us and I feel that he went above and beyond to locate and find the Vehicle that I was looking for, it took him over a week and he kept me advised through the whole process.

Service

They had the truck a little longer than you would of thought for the work being done. Happy with everything else. Troy Fenn is awesome to work with in the service dept.

Service

Service was great. Someone needs to clean the chairs in your waiting area.

excellent service

Good job! I really appreciate this dealership and its employees they do an excellent especially my service adviser. DR

New Leases

Darren and Brad were both terrific. And we love Gus.

Excellent service

They squeezed me in without much notice and did a terrific job.

Ram airbag safety recall

I just brought my Ram truck in for the recall concerning the air bag in the steering wheel.Overall I would say it was completed in a short time and I was told by the mechanic what was done to bring the airbag within safe limits , should it deploy.

Great Job

The only thing wrong, When I got home the plastic cover under my car came off. I will have you fix it when I come back in. The young man that helped me was great. He was very friendly, knowledgeable and pleasant. He is the type of person I look to hire for my work.

Good place

Good buying and service experience. Could be a bit faster, but good overall.

Super Service

Took my 2012 RAM for an oil change and mentioned a little problem with my windshield washer.The oil change was quickly finished and my windshield washer was checked out and the hose had become disconnected. Fixed it with no charge. I'll be back, they really did me good.

Sal is THE MAN!

Went in last Saturday to trade in my 2010 Jeep for a newer model. Sal took excellent care of me and got me into a new Jeep for a rate I had to take advantage of. Sal was extremely professional and kept the sleazy sales tactics at home. Couldn't have been any more impressed with him. Looking forward to doing more business with these guys in the future! Stoked on the new ride, and thankful to have made a great new friend like Sal!

returning customer

Service was fast entering the service bay, I had an appointment to replace a faulty part. The repair was completed in the time frame quoted. As of now (5 days ) the repair seems to be fine.

Service tech was awesome!

My service technician handling my service was outstanding. He went above and beyond to make sure there weren't any issues with my car that I may have missed. Quick and friendly!

Oil Change

Service was great as always. I wouldn't take my jeep anywhere else.

Good if you have the time and money.

The dealership took good care of me and I recommend them. I have some minor gripes though. My experience was ok. It could have been better if I went look at the vehicle AFTER it went to the shop. I had to wait a few extra hours until they were done with it. I was expecting to pay 15K, because the advertised price was 14K. I payed 17.5K instead because of 1.5K shop bill. Way over my budget, but I was able to pay with some credit. The vehicle itself was in great condition. These vehicles sell too quick, you have to buy it when it is first listed on autotrader and before the dealer knows anything about it. I'm driving That vehicle and I am happy with it now. I wish it was blue though... Oh well.

Finally a dealership that is admirable.

I made a deal over the phone and there was no playing games with the price I made a offer and they countered with a price that I thought I could live with and we made a 200 mile trip to buy it. When we arrived we were greeted and we were able to take a test drive of the car and look it over. It was everything it was represented to be. We signed the papers they offered us free tickets to the movies. We had a great time and love the car.

2014 Ram 3500 service

Service advisor Troy and technician Darren are super folks to complete service on my truck . Everyone at the dealership are friendly and genuinely care how things are done. Both Troy and Darren answered some questions I had and never hesitated to accommodate. This kind of employee customer relationship is what makes the difference of a service center and a great service center!

Good team = great service

Great customer service with the service done right. Keep up the great work! We have had multiple visits with new accessories installed on Jeeps. We will be back.

Service

Very pleased with the timely service and repair of the recall item.

Reliable and Trustworthy! Great Service Always!

I am very appreciative of Shawn and the crew for taking such good care of me, and my car. They were thorough and identifying the issue, and getting the problems fixed all in the same day. I trust their work, and am grateful for the 24 month warranty on their work. Thank you Larry H Miller Chrysler Service Center!!

Dodge RAM service

Thanks Chris Reynolds!! Great Service. All the required repairs and recalls were handled very well. They have always taken care of me. Thanks

Sunroof adjustment

It was a good experience. Plus some recall problems and some extra software was added. These were explained and my Jeep was ready before the expected approximate time. Thank a lot.Steph

Very good experience

Had a good experience. They were very responsive and provided good follow up and communication. I would recommend this dealership to others interested in buying a jeep

Jeep Service

This dealership always does a great job taking care of my service needs!

Exhaust Repait

General exhaust leak repair. Larry Larsen is awesome. He's been my contact for the last 6 Grand Cherokee's I've purchased, and will be for the next 6...

LHM Jeep

Very happy with purchase and service at Larry H Miller. Will continue to use them for service of our jeep

Jeep Service

excellent service - nice people need to type more stuff - sooooohere's more typing

Great customer care

Last week my husband and I decided it was time to search for a larger vehicle. We knew this might be a challenge to find something that we could afford. Sal went above and beyond to a comidate our needs and got us into a beautiful Chrysler van. When we informed sal the next day was our anniversary and the day after was my husbands birthday. he promised to have a nice surprise for us. That afternoon we went home with the van we wanted and a dozen roses. Thanks Sal and LHM!!!

Great purchasing experience

On 9/17/15 I decided to go car shopping. I really wanted a used jeep Cherokee but knew that it might be difficult to get into one with the trade in situation that I had. Upon arrival at LHM Jeep of sandy I was promptly greeted by Veronica Durphey. I told her my situation and what I was looking for. She was very honest with me about what I could get based on some negative equity that I was bringing into the trade. She was amazing at looking at the numbers and figuring out what my best options were. It turned out that a new vehicle would certainly be better for me but the payment was still slightly higher, but very close to what I wanted. Having listened to my concern for keeping my payment were I wanted it, she suggested a lease with the option to buy at the end. I never thought of this option, and thanks to Veronica, this was certainly the best option for me. I loved working with Veronica because she listened to me, and figured the option that best worked for me. She did not push me into anything that I didn't want to do. Also, Gus Carlos in finance was awesome. Again, he never pushed me to buy anything extra that I didn't want. He explained add ons that were available without being pushy and it made for a great experience.This was the best car buying/leasing experience that I have ever had.

Service

Excelent service along with excellent customer service.

Great, friendly dealership.

Sal helped me out for 2 months before we found my Mazda CX-7 and I love it! Great dealership, the seatbelt in the car was stuck in the back after I got it and they replaced it for me for free since I had only had the car for 2 months. Very friendly employees.

Excellent service - no pressure

This is 3rd car we have purchased from LHM and will return when we are ready for our next one. Our salesman Darren was very personable, knowledgeable and most importantly patient. Nick always takes care of us. Thanks for everything guys. Highly recommend!!!!

Oil change

Got me in and out really quick even after being late for my time that I had scheduled.

Excellent Customer Sevice

I was treated GREAT. Professional and excellent customer service. Ken Lebran thanks for a great buying experience.

Ram 1500 Longhorn PU

I had an excellent experience at Larry Miller Chrysler Jeep Dodge Ram Sandy.Salman Sarfaraz was most helpful in getting me what I had been looking for, unsuccessfully at many other dealerships!Gus Carlos was also very helpful and professional.Outstanding crew you have there!Jim CarverWinnemucca, NV

Great experience buying a Jeep Wrangler Unlimited

Richard was great to work with! He listened to what we were looking for and managed to find the exact right vehicle for us! We'll certainly be returning to Larry H. Miller for our next vehicle.

Outstanding experience - Sal provided the best of service -

My highest recommendations go out to Sal Sarfaraz who provided me with what I have not been able to get from other dealerships. The vehicle I was looking for, excellent service and an easy concluded deal!I got what I wanted and exactly what I was looking for!Gus Carlos should also receive the highest of marks for his help and his knowledgeable experience with walking me through the purchase. Outstanding professional people all around!The guys in the parts shop that quickly installed my running boards - fast and correctly installed - what else do you want.I recommend the whole shop - excellent service and a pleasure to do business with LHM Sandy.Jim CarverWinnemucca, NV

Sal took very good care of me

It was a pleasure buying a car at this dealership. Sal made the process easy, and fast. I found exactly what I wanted and it was over in abput three hours. Thanks Sal.

Make sure the vehicle has everything it should.

Great experience buying the truck, but make sure it has everything that is should. Once you sign the papers they aren't so willing to help you out. My truck came with only one set of keys. The cost of another set is over a hundred dollars. When I asked about it I was told that they would see if they could get me a deal on one, never heard back. My truck also came with lug nuts that require a special key to remove the tires. When I asked about that I was told I could get one from a local tire shop. Good thing I didn't get a flat tire before I was able to pick one up..

Perfect as usual

Always fast and professional and I can always get my service questions answered.

Recall on 3500 dodge ram pickup

The work was excellent. The service writers were great. Got mine done in less time than I expected.

Service experience review

My vehicle needed two recall items addressed. The parts were ordered and I was notified when they were available for installation. I set an appointment to take the vehicle in for repair. I was handled expeditiously and the repairs were made in much less time than anticipated. I was very satisfied with the service department.

Great overall service

We have had a great experience every time we have gone in. All of your employees, in sales and service, have been wonderful. I would recommend anyone I know to your dealership.

Best Service Experience Ever"

This is the most helpful, friendliest and highest quality dealership I have ever dealt with, and I highly doubt that I will ever buy a car from another dealership. Our sales experience was very pleasant, not at all stressful. We absolutely love our Jeep Grand Cherokee. We don't live in the area, but we took it back to the dealership for service when we were traveling this summer. Great service, the car was returned when promised, and every concern was taken care of. I wish I lived closer to this dealership so they could be the only place I take my car. Good people, attention to detail, and customers treated with respect all make this a great dealership for both sales and service!

service on oil change and replace back brake pads.

Overall Rating is a 5 star. That's why I stay with Larry Miller.

Best Customer Service by Erick

I have been taking my jeep to the dealership for a while now and the customer service has been average but on my last visit Erick was the rep helping me and he was great. He was very friendly, welcoming, knowledgeable, went over they key points of my service which others have not and even went beyond and installed my rear wiper for me... " great Job Erick"

Recall vehicle service work, 2013 durango

Service writer Troy very knowledgable in answering my questions and technician Tyson done a precise and fast repair of my car. Great people at the facility!

Very comfortable car buying experience

Best car buying experience I have had. Very helpful with no high pressure. I felt comfortable the entire time. Gus the finance guy was terrific.

My point of contact, Everett, was a great help!

Very helpful and fixed my car the first time! Mr. Diaz was very friendly and explained the issues well and gave great options for me to choose from.

Great Experience

They were very knowledgeable about all their products. Our salesman Brad Malmgren was very patient and honest with us. He helped us to find the right vehicle at the right price. I will definitely go back to Brad when we are looking for our next vehicle

Car looks like new!

Your staff from the office to the mechanic was so helpful. The time frame for the repairs after a collision was very fast. The result was a wow!

very efficient and honest.

Sal was very helpful even with our difficult situation. He found the perfect vehicle for what we needed at just the right price. Both him and the finance staff were staight forward and honest and I appreciate that type of candor. Thank you.

Review

The service was very prompt and efficient and I was treated very courteously. I would recommend this service center to anybody and I expect to deal with them again in the future.

Great Service!

I bought a used car from them and had a great experience. I worked with Sal and he made sure that I got the car I wanted at the price I wanted. It was not on the lot when I first went but he was able to hold it for me the next day! When I pointed out a problem with the tire balancing he made sure they fixed it. No hidden fees and they worked with my budget. Not overly pushy, but not 'underly' concerned either! Perfect!

I don't like these things

I don't like doing these things, I wish you people would quit sending these to me. If I didn't like the service I wouldn't return.

Great Deal

We met with Salman Sarfaraz and he assisted us with the purchase of our new car. He was very friendly and knew what he was talking about. He gave us great options and helped us upgrade our family's vehicle. Not your typical sales man.

Awesome Dealership!

Another awesome experience at Larry H Miller! Thanks Service Team...keep up the good work!

Very patient

My husband and I spent the day going back and forth with the dealership about what we wanted and this dealership was so great with us!

Excellent, Friendly, Efficient

This has been the first time I walk into a dealership without wasting my time. Sal was very knowledgeable and gave me honest advise regarding my purchase. He walked me through the pros and cons of the vehicles I was interested in. He was very accommodating to my requests and needs and I really felt he was on my side. He was friendly and I really felt that I was dealing with a friend more than with a salesman. It was a great experience!

Great service

They were able to determine cause of problem immediatly and fix the issue.

David Dukatz

I have been looking to purchase a jeep for over a year now and have keep in touch with a salesperson named Brad Malmgren. He was never overbearing or pressuring when it came to purchase a vehicle, and would always take the time to answer all my questions. It was getting close to the time we were going to purchase a jeep, about 6 months out, when our Dodge truck started having problems. I wasn't satisfied with the solutions I was getting from the service department and just happened to run into Brad during one of the service visits. I just mentioned a little about the problem, and with out hesitation, he said he would talk to the service manager and see what he could do. It ended up just being a big misunderstanding, but for Brad to step in and help me when I hadn't purchased any vehicle from him , in my book is going up and above the call of duty. I told my wife about what had happened and the next day we went in and purchased a new jeep from him. In my opinion its not the price of the vehicle, or the looks of a fancy showroom, it's the trust you build with a person. In my case that meant the difference on where I purchased my vehicle. And I'll be looking to buy from him again down the road,

Unknown

Crowded facility, but my car was done quickly. Everything checked out as promised. Was important because my wife and daughters were leaving for a California visit.

Service

amazing job and quicker than expected, they did a great job very quickly

Great Jeep purchase experience

Went in to pick up a new Jeep Patriot and ended up working with John Carper and Brad Malmgren, just a great bunch of guys.Gave them the impossible task of meeting some extremely tough demands I put on them and they ended up passing with flying colors.Have always taken my vehicles in for service to the Miller dealerships and have nothing but praise for both the sales teams and the service.If you want a no nonsense approach to buying a car, just go in and tell them what you are looking for give them an impossible number to reach and they will come back to you and tell you that you are up in the night but give you a reasonable number that is fair what more can you ask for.Brad even gave my wife a dozen roses which I will have to personally thank him for offline because it would be inappropriate to let him know that I never do that and he has now set an expectation I won't ever meet and as soon as the voodoo doll is done being made I will poke him every time I am supposed to get flowers for her and forget.But if you want a great car buying experience, check these guys out, they are the real deal!Thanks Brad and John

Great Jeep Purchase experience

Met with John Carper and Brad Malmgren after finding the Jeep model I wanted on Cars.com. I gave them a difficult task of meeting my unreasonable price point and they were kind enough to point out that I was up in the night but if I were willing to come back to earth they would be happy to work with me. Glad I did, these guys rock, they found a car at another dealership, got it to me the same day and I was in and out of the dealer in about 1.5 hours and it would have been quicker other than there were some folks ahead of me who couldn't decide if the sky was falling or not. Have bought cars at other Miller dealerships and the folks at LHM Jeep Sandy are right up there as far as Car Rock Stars. If they could have scored some Van Halen tickets to throw in I would give them 11 stars, but since they met every other metric I think was important we'll give the fives all they way around. Great sales and service team there! GO see John and Brad and tell them hi for me.

bought a car for my daughter on her 16th birthday

I bought my daughter a used car at Larry Miller Jeep in Sandy. My experience was OUTSTANDING. The salesman I worked with was Salman Sarfaraz. I met him a month before the purchase and he was so friendly and honorable that I knew this is where I would find her car. Her two dream cars were a jeep and a mini. But the oddest of coincidences, as we were testing the jeep, another customer was buying a mini van for her growing family and traded in her Mini Cooper. We knew this was the car. Sal made the entire experience easy and enjoyable. NO PRESSURE. One of the most Honorable individuals I have met. This is the 5th car we have purchased from Larry Miller over the last 20+ years. We keep coming back and now we will look for Sal with our next purchase.

jeep service

good people! i need to type a few more words - I don't like surveys that insist more input!I was pleased with the service - not the survey!

minor repair...under warranty