Landers McLarty Nissan

Diagnostic test, reccomendations, & repairs

Sammy Williams worked me in on fairly short notice. Stayed in touch with me every step. When he determined the service would not be completed until after the wkend, he put me in a rental car at no charge. I've dealt with Sammy for 6+ yrs. He's always friendlly and professional.

Mr Montgomery

Waited for 2 hours on an oil change and tire rotation

Great Service!

They kept us up to date daily on what all was going on and how long it would be before getting my car back. Great customer service, very friendly, and convenient.

Oil Change/Tire Rotation

Scheduling an appointment that works is a good thing.

Car purchase

Overall great experiece! We love our purchase. The process was quick and easy

Great experience!!!!

Joe was very helpful and friendly!!!! It was a greet experience!!!! And I love my new car!!!! He was so easy to deal with and very laid back!!! Enjoyed working with Joe and I'd recommend him to others!!!!

great service

friendly new what was going fixed the problem happy with the service

Feedback

Mr.Deon was very helpful and listen to what I was looking for and made my process easy and he did all the work for me. I was pleased with working with him.

Kluka

Service was good, everyone was polite and friendly, and I utilized WIFI while I was there which was excellent.

Service

Pleasant experience. I have always had great experience so far. Sammy covers all services in record time!

Pleasant experience

Excellent customer service, not in your face. salesman, Mr. Berry , was exceptional. sales manager, entire staff very personable..not pushy....product knowledge excellent. All processes explained satisfactorily, overall..5 star sales effort. I noticed a cohesive team, working supportively with each other. I was very impressed with staff..impressed with their knowledge of their product line..and the curtesy they displayed .

Nissan Sentra service at Landers McLarty Nissan

Great service. Friendly professional staff who always do a reliable, superb and excellent job.

Service

I have a very good experience at the dealer. The agents were very curtious and did everything they could to get me in on a timely manner even though they were having high numbers of customers in that day.

Routine maintenance

Service Lane Manager Tykeya Jones went above and beyond the normal when it comes to customer service. She was prompt and courteous and took care of us throughout the process.

Great salesman

Love how Joseph Patterson went thru every detail of the car. He also answered any questions I had.

New Car Sales

Great Shopping and Buying Experience. I really enjoyed doing business with Joe Johnson. Very nice and not pushy and very friendly and professional. Nice car and pleased with it.

Nissan Murano Service

I took my Murano in because it was leaking anti-freeze. The radiator needed to be replaced. The service was reasonable on time, but customer service could be greatly improved. I called multiple times during the day to check on my car and no response was given me. I was told someone would call me back, but never received a call. I have used this service department for all repairs and have never had the customer service I had this time. I was very disappointed.

recall service and oil changegreat

great. timely. used coupon which saved me money. will contine to use dealer services.

Service department

Very friendly! Good service! The waiting room clean and enough chairs for everyone to sit! Coffee snacks served for the early risers.

Great Experience at Landers McLarty

I was treated with great care by Earl "The Pearl" at Landers McLarty. He listened and I got the car that makes me happy and that is within my price range.

New Car Purchase

The overall process was a Nice experience. Everyone that worked there was friendly and made us feel welcomed. Our salesman DJ was helpful, knowledgeable, and attentive. It was definitely worth the drive.

Warning Light Came On

They researched the error code and traced through all the possible problems. Everything checked out and they cleared the code. The flashing light has not returned.

Oil Change

Danny had been my service go to person for a long time at this dealership. I will miss him. I hope that a trusting relationship will be built with the new service person, Sammy. I look forward to many years with him.

service

Always satisfied with the service. My tech that I always work with (Sammy) is the best.He is not pushy about selling you something you don't need. He tells you exactly what is going on and always has a nice word and a smile.

Retired

Too crowded, it took two and a half hours with an appointment for routine service.

Warranty oil change

Always a pleasant experience. This dealership is always helpful, professional and courteous. They strive to get you in and out as quickly as possible.

2016 Nissan Murano purchase

I found the personnel to be extremely professional and accommodating. All personnel involved with the transaction represented the Dealership outstandingly and made the process less stressful.

oil change rotate tires

Very good serv friendly courtesy didn't have to wait longice

2016NissanMurano

Landers McLarty Nissan contacted me quickly on the internet, provided opportunity to investigate cars of interest with lots of pictures before I arrived on site, and provided online credit application to expedite process. Salesman helped me get the additional options added that I wanted and delivered vehicle to my house when options were completed. He gave me excellent overview of the new technologies on the vehicle.

Great Experience

Great experience, everyone very professional and friendly. No pressure, just made the whole experience very easy.

Service review

This was my first time using this service. It went well.

Great place to purchase a car!!!!

The customer service was great, the guy I bought my car from was really nice and worked very hard to put me in a new vehicle.

Trade in for new purchase

Joseph was awesome salesman definitely will go to him again and recommend anyone to him. Bruce gave me great price! Sam explained my warranty very well and signing paper work was quick.

Excellent Service!

Excellent service/customer experience, especially from Ron, the service advisor.

service

Very satisfied. The waiting area and refreshments are nice. I appreciate the carwash. I also appreciate the safetyinspection. Out of comments. 50 is too many characters-----------------------------------------------.

Landers McLaren Huntsville

Very good car buying experience. Would recommend them to anyone.

Service UN-Savvy

Having bought my 2011 Nissan Altima at a Nissan branded dealer one would think that it would be a good experience HOWEVER every time my vehicle has been serviced there has been an issue. From the purchase to now the issues have been persistent. First, the car only had one key. Only after contacting corporate and the service advisor messing up on the 90,000 mile service was I able to receive a second key. After taking the vehicle for a shut me up, complimentary, oil change was I able to have to take it back to have the reminder reset. The 105,000 was the doozy. It took three visits to get this one right after having my intelligence insulted in reference to a gravel shield that wasn't properly clipped in place after the service. And when you let the management know what's going on all they want to do is throw in something complimentary because they initially wasted your time with their lackluster performance.

Purchasing a New Car

Excellent experience with buying my new 2016 Murano. Buying process was quick and easy. Salesman and staff were friendly and low pressure. It was a very pleasant experience. I would definitely purchase a car from Landers McLarty again.

Mrs Beth Nation

I came back for a part to be installed that you all had to order. I was told that the wait was only going to be 2 hours. So I told them that I would wait there. At the almost 3 hour mark, I went to ask how much longer. The guy I checked in with said to the guy that delt with the week before. He knew nothing about it but went to look into it. He then told me that the guy would be bring it in next and it would only take a few minutes to switch out the part. An hour later were done. If I had been told it was going to take 4 hours then I would have gone home with your shuttle service. Why is it that I had a 845 appointment that takes only minutes to change out this part and here I am leaving at 1230.

new car purchase

Came in to look at new cars ended up buying one even though I was not intending to

2010 Nissan Titan PRO 4X

It seem I am having the same services done twice and paying for them twice?

Joseph Patterson

Joseph Patterson is an excellent salesman,he will try to make sure that all your needs are met when buying a car.if I ever decide to purchase another car,he will be the only salesman I'm going to deal with. This was my second purchase with Joseph's help

Pastor

I had a pleasant time purchasing my car. My sales person was totally awesome.

Harvey or Lisa Glover

Terence Muhammad was a very very nice man and very helpful. It is a good man for the job. Lisa Glover

Service

Took my car in for the 20,000 mile service........

Nissan of Huntsville, Al, : Brandon Garcia

I had scheduled an appointment for 7am and service tech was available when I got there. He provided paperwork on what they were doing and I was on my way in just a few minutes. The service time was even shorter than the estimated time. Very nice and friendly.

Retired Engineer

The service I experience was excellent. The service personnel was attentive to my needs and provide me with constant updates as the work was performed.

Great Experience

We were assisted by Donnell Robinson and Joseph Patterson. They were both professional, friendly, and a real pleasure to work with. They handled all of our questions and concerns and got our sale finalized in record time. I love my new Rogue!

Review of Landers McLarty service department

This dealership always provides good customer service. I purchased my car from them and have had all maintenance provided by this company. I am pleased by the experience.

Nightmare on Elm Street...I mean University Drive

I scheduled a service visit for my 2012 Nissan Sentra two weeks in advance and spoke directly with my service advisor about the maintenance I wanted done. I told him what make of car I had and engine size, and was assured by the service advisor that their dealership stocked the parts that would be needed. I wanted the drive belt replaced, radiator flushed and coolant hoses replaced, thermostat replaced and an oil change. After sitting in their waiting area for 3 and 1/2 hours, the service advisor came to tell me the dealership had been sent the wrong coolant hoses and thermostat. This after being assured two weeks earlier the dealership stocked the items required for the maintenance I wanted done. I wish I could recommend this dealer to a friend but I can't and they ARE the Nissan dealer in town that's why I took my Nissan to them. But, this is no way to treat people. To their credit, they did provide me with a rental car for the night, at no charge, which was greatly appreciated since I have no family in this town.

Lander McLarty - Nissan

This is the third car I have purchased here - great people.

Service

Service was done well, professionally, and quickly.

Great service

The facilities are being worked on and i believe it will become an even better experience after they are done.

Great First Experience

This was my first vehicle purchase ever and I had a wonderful experience at this dealership. Elester was a great help in this process, working with me patiently for nearly 4 hours looking through inventory, narrowing down to my specific factors and helping me to be sure I made all the right decisions. His service was catered to me and I could not have asked for a better car-buying experience. I especially like the warranty program here. This dealership is highly recommended to all. THANK YOU!

New Car follow-up Servicing

Great experience...They confirmed the appointment and sent reminders for the service. Extremely professional and were exactly on time that was estimated for the service. "Top Notch" (just as they were when I purchased the Nissan Maxima). Would recommend Landers McLarty Nissan in all aspects of buying and follow-up service/maintenance!

new car purchase

A+ overall experience. I was looking to trade in a vehicle and purchase a used car for my husband to use for work purposes, and ended up getting a new car at a much better price. I am a very satisfied customer.

Poor time managment.

We dropped our vehicle off on Sunday night for a Monday 10:00am appointment to fix a couple of recall issues, and ask them to do the scheduled service that was due. At 8:30 on Monday morning they called me w trying to sell her another $400.00 worth of "maintenance work". We told them not to do anything other than then recall repairs and the agreed on service work. When I arrived at 2:30 pm they informed her that all of the recall work was done but the service work was still unfinished. I had to pick up the kids by 4 so ask for the service work not to be done, and to have the vehicle back considering they had 6 hours to complete what was supposed to be a 1 hour recall, and about a 1 hour service. They told us that all of the fluids were out of the vehicle and I would just have to wait. They finished the work at 4:00pm. Our time is valuable that is why I made an appointment, found a way to get both of us to and from work with only 1 car, and dropped it off on Sunday night. They could have cared less for any inconvenience they may have caused .

Purchase of 2016 Pathfinder

The salesman was very straightforward and did not waste our time. Explained every part of the buying and finance part.

New Altima

I'm happy with the car, but when spending a lot of money I would appreciate more attention to my satisfaction and less attention on getting a sale done. This experience is very much like most I've had, a little too much hurry.

Customer

Was not in dealership all day. Overall pleasant experience.

Despise might not be the right word

I absolutely despise this dealership. It has only been a few times that I've been in for some type of service and nothing went wrong. From me telling them an issue, telling me I didn't know what I was talking about (I saw a mechanic before I came), and then finding out all my problems was do to a transmission issue that I stated from the beginning. I have had a false claim of my tires being rotated and having to return because they weren't. I had my front license plate broken and no one said anything to me, but when I called to tell someone they already new. And what takes the cake, i just spent over $1000 on tires on July 25 and an offer started on August 1 and they won't honor the coupon. I call and leave messages for individuals and never get responses back. I requested a change of service rep, because it seemed that he had attitude when I came in one afternoon like he was ready to go home. It only seems as though I get referred to one manager that is semi-helpful. These issues are just to name a few. This has further confirmed to me that I dare not purchase another Nissan ever, especially if I live here. I will say that Dwayne has always been great with customer service.

longtime nissan owner

Our salesman (Terrance) and his manager made the buying process simple and we got a great deal on a new car

Awesome Service

Dealer was outstanding, I stayed longer than most people would have at a dealership but if I'm going to make a big investment like that I want to be satisfied. The dealer worked with me until he saw I was satisfied. I appreciates that.

Service

Excellent Customer Service, Sammy Williams was very professional and friendly

Service always good

Service people are always helpful and friendly. The waiting area is nice with refreshments and a comfortable place to sit, watch TV, or just talk. I like that they wash my vehicle without my having to ask as some other dealerships do.

Service Department

Needed to get a headlight replaced that was under warranty. Everything was done smoothly in about 2 hours.

good service

They did a good job and it was done quickly. Took care of the recall also. The work was just the 5000 oil change and tire rotation.

car recall at nissan dealership

fantastic customer service. I believe a guy named sam was the person who took care of me and he was really nice and got me in and out fast.

Car buying

Easy process for buying a car. Dion was very professional and great to work with.

Good overall service

My experience with the dealer was overall fine for this factory recall It took about two hours to complete.

Great service

Great service! My car did not have any grease on it like it has from other dealerships.

Car Service

We bought our quest in 2004. I have always brought it back to the dealership for service and any repairs needed. Danny Suski has always taken care of my vehicle. I trust him completely.

RECALL SERVICE

GREAT SERVICE DEPT. SERVICE ADVISOR WAS EFFICIENT AND ACCOMMODATING.

15000 Mile Service Review

The check out process was very slow. It took 1/2 hour to get my car. My appointment was originally set for 7am, but 4 days before my appointment it was changed to 7:45am. This was not compatible with my work schedule. This is the second time this has happened.

Very trusting and solid reputable service.

A very relaxing environment knowing that my car was going to be serviced by very experience and customer-friendly technicians. I have never had a bad experience and always "enjoy" bringing my car in for another scheduled service appointment.

Service

The car was repaired in a timely manner. The only problem I had was when I went to pick it up, My service technician wasn't working that day and it took some time for someone to locate my vehicle.

Service - Murano

It is always an enjoyable experience working with Nissan and Danny. They are very good at meeting my needs and providing great customer service. My thanks goes out to everyone.

Service - Pathfinder

Great one on one service! People friendly and very responsive to customer needs.

Great services, very professioanl

Service personnel provided very detailed information regarding works and charges.Gave a fair charge for each service.

Good job

Been looking for a quality car since my wife and I had twins almost a year ago, they really helped us in our buying experience, great job by all the faculty

Pathfinder Service

Excellent and very professional. Car was ready when promised. Knew the status of my car at all times. Very nice, recently upgraded, waiting area.

Never again

Brandon is a great service rep no way around it. 2 hours plus for 15,000 mile service is just too slow and that's with an appointment! Until I get to the big services I won't do it again abs then it'll be a drop off! I won't quit again. Maybe it's just a back log. I'll buy my next car from them, major service will be done there. Just had to be away to get it done faster!

CAR SERVICE

CAR WENT IN FOR AN OIL CHANGE, DONE AS REQUESTED NO ISSUES

The best car buying experience I have ever had!

This was the best car buying experience I have ever had. I have purchased 9 cars, 3 of them being new and this was by far the best experience. I was immediately greeted with a smile. All of the staff were very nice and friendly.

Exceptional Service

They are pricey but an enjoyable experience and quality work. Everyone is extremely personable especially Natasha & Danny

Great Service

I was promptly checked-in by service dept. Staff was friendly and courtesy. Service was on-time and car clean when picked up.

Service/Recall

This is not William, I am Linda, his wife, and the one who took care of this issue. I called Landers service department at 7:03 am yesterday. The phone rang and rang and rang. I was finally rolled to the operator...(hopefully, her title is NOT customer service). She was no more willing to help me than someone at Direct TV. She told me that everyone in the service dept. must be busy and that they do not usually answer pages because they cannot hear them Meanwhile, my husband was waiting to leave for work because the Altima is what he drives. She finally put Tykeya on the phone to help me. By this point, I was pretty mad. Tykeya was able to work me in and was fantastic throughout the rest of the process. I would give Tykeya a five star rating! The one who answers the phone may be a customers' ONLY impression of your company. In my opinion, you better hire the right person for that job... it may be more important than you think. If I had been a first time caller, I would have never called back or stepped foot on your property after my call at 7:03 a.m. yesterday morning.

Service

I scheduled my auto for an oil change and tire rotation. The technician that was assigned to do my work was absent from work but the work was done by another technician. It would've been a problem if I had to reschedule to do the situation. Although, I hadn't schedule the recall to be done I inquired and they took care of it for me so I wouldn't have to come back. So, I guess it's safe to say they did a wonderful job and the personnel was friendly and polite towards me.

Did what I asked them, almost.

I took my car in for a brake fluid flush and a rattle in the front end. I told the service advisor I had pulled out of a driveway and bottomed out in front and that's when the rattle started. The service advisor, to her credit, did put two plastic bolts in that were missing in the left front wheel well at no charge. The brakes work much, much better. I guess I should have asked them to drive the car afterwards to see if the rattle was still there. It would have been nice if they had gone just one step further and checked it out.

Danny & Dealer Maximized My Warranty

Danny Suski and Landers McLarty made sure that I got the maximized use of my remaining 3Yr/36000 miles warranty by checking my Nissan Versa for potential issues. Dr. Edwards

Timely Service

The service was great. No complaints here. I plan to use Lander McClarty in the future.

Vehicle Service

We arrived at the dealer at 9am and the car was not serviced until after 1pm. Our lights were left on, and the battery was dead when we received our vehicle back.

Great Serrvice and Great facilities

I had a great experience with Landers McClarty Nissan

Recall

Good, need to work on call back but other wise great.

20000 mile service

Great Service as usual. I will definitely be returning.

Great recall service courtesy

Airbag recall repaired. Was given a rental car at no charge.

Service

My only complaint is that when I call to make an apt is no one in service will answer the phone left msg weth the reb and no one called me back

Great service

I found out I needed to leave earlier than the 2-3 hour service time scheduled. I had asked about cancelling some of the service to be done, but the associate checked and pulled other service associates to my vehicle, and was done in just over an hour. They did a great job when something came up, and I just didn't have the time to wait. The new waiting area is very comfortable, and they have complimentary popcorn and newspapers there as well.

Landers-McClarty Nissan Service Experience

Excellent service once again from Sammy Williams. He listens, gets me in and out quickly, and is pleasant to talk to.

Exceptional

My experience at Landers McLarty Nissan of Huntsville was exceptional! Being a repeat customer and being the person that I am, I like to stick with the familiar. So of course my salesperson Mr. Joseph Patterson and his colleagues took great care of me once again. I walked out of Nissan once again a satisfied customer! Keep up the good work!

Great Experience!

DJ Kilgo led an afternoon of product knowledge, patience and closing on a Nissan Rogue SV 2016! DJ was very accommodating and nice to work with. Great job! I love the Rogue!

Excellent service and clean facilities!!

They valued my time, service was not long. Service representative explained things and my car was clean after service.

customer

Courteous staff. Efficient work. Great customer service. Shuttle service was wonderful

Great Service

The service was excellent, the salesman was polite and friendly

Nice and Easy

While living in Nashville, I bought my last two vehicles at Cool Springs Nissan and always got good service from them. I didn't know what to expect at Landers McClarty on my first visit after moving to Alabama. The folks there couldn't have been nicer or more professional. They acted like I bought my Rogue from them. Good Job.

Very pleasant buying experience!

It was a very pleasant buying experience! I was literally stressing over the idea of having to purchase a car. The whole idea of looking, test driving, and talking to different dealers was something I didn?t want to do. Joe Johnson made my experience stress free and enjoyable. He provided excellent customer service! The only hard part was me deciding on one of the several vehicles I liked on the lot. I knew I wanted an used SUV, and I found the perfect one for me, a 2010 Toyota Venza!! There was no pressure to buy at all and it was a very friendly atmosphere. I?m so glad to have met Joe Johnson and found a car that I love at the Landers McLarty Nissan of Huntsville! Thank You !!!

Purchase process of Nissan Rogue

I am so very impressed with the staff and Lander's McLarty Nissan. Everybody is so helpful and a joy to work with. I get answers quickly and they go above and beyond to ensure your satisfaction!

Great Car Service

The service department was very prompt and the facilities were clean and very professional.

Great Service

Friendly and speedy service on recall and oil change.

My Altima!!!

very satisfied would not take nothing for the Altima except the Maxima

Polite, friendly staff. Will be back!

I took my Murano in due to a recall and the service reps were very polite and friendly. Took the shuttle to work. The shuttle driver was filling in on his off day and that's speaks volumes. It's important to me to do business with employers who treat their employees well. It appears to be the case here as the driver was willing to come in on his off day. I received a call that she was ready to pick up and upon getting the keys noticed she was all washed and the inside dusted. Great job Nissan staff! Will be back!

new car purchase

I thought the process went well. I appreciate the support.

Excellent service

excellent service from start to finish. Thanks to Sammy and Brandon for taking care of my Nissan Rouge. It was a great experience. Thanks also to the employees in the car rental area. They got my rental car ready really fast. I had my vehicle towed in to dealership due to a Squirrel getting caught in the drive belt and ruined the serpentine belt. I had to go to work so i picked up my vehicle the next morning. Sammy had my vehicle washed and ready to go when i arrived. This is a wonderful dealership with great employees who truly care about their customers.

Service

I was satisfied with my experience. Very professional

Best Dealership in the Valley

Eddie Williams and his sales team are truly awesome, they met and exceeded all my expectations, never exercised any sense of frustration in the process of me purchasing my car. They demonstrated true customer satisfaction. I had the pleasure of working with Deon as my salesman who sold me my 2014 maxima 6mths before I came back and traded for the 2016 maxima. No hassle. I would most definitely recommend anyone to go see these men if you are looking for a car!

Great service

It was a quick visit for the time I thought it would take.

Poor Service

During detailing we had asked for fingerprints to be removed from the display. Instead the detailer had scratched the hell out of it and said he couldn't get it off that the prints where behind the display. We were in for RJ to repair. He order one but wrote it as if it was a single scratch behind the display when there were many scratches on it and fingerprints behind.

L Thompson

I was in and out of there even on a Saturday getting oil change and tire rotation. Very friendly and a free car wash.

Excellent Customer Service

I was late for my appointment by 20min but they worked on my vehicle anyway. Everything went quickly and the vehicle was finished much earlier than I expected! I am ha soy to have this dealer as the one to help me care for my car, as I moved to Huntsville back in Oct 2016.

Good service

I had a good experience but the only item that needs to be addressed is the waiting time. I had to wait for almost three hours before my car was ready for pick up. I also waited for a while before someone attended to me.

Service Department

Dwayne,service tech was very professional and helpful.

great service

The service was good . Staff was helpful. Nissan 2016 Murano. I like the vehicle but any sales person should have pointed out about the mirrors. I would probably not bought the vehicle especiially because it was expensive to have that default. the sales person knew this on selling us this vehicle. i work hard for my money and should have been told this upon this expensive vehicle.

Service

I have been going to Landers Nissan for many years to have my car serviced. My advisor Sammy has always been very helpful and knowledgable. The only complant that I have is the wait time. Even with a schedule appt you will have to wait hours. This is every time you go for a servicing even if it's just a simple oil change. You will wait more then 3 hrs. There waiting area is nothing special and they need extra van drivers. Overall the experience is alright and my service advisor Sammy is always very helpful . Just extremely long wait times which has always been my complaint for years.

Unhappy

Took my brand new rogue of 1 month to be serviced because it was making a popping noise, but as soon as I pull out from picking up my vehicle from the service department that was supposedly "problem fixed" it started popping again. So they didn't even fix the problem I took it in to get checked out , unhappy about that.Also I needed a rental vehicle to drive back home because I live an hour away, turns out you have to pay for one because until you reach 30000 miles a free rental doesn't happen. Unacceptable to me personally since I've only had the vehicle 1 month and only made 1 payment. I believe I should have gotten a free rental until the 2 days after when my vehicle was "supposedly "fixed. Im an unhappy customer.

Great services

Very good experience . We have bought several cars and with ease are able to purchase with no hassle

Great services

Great experience, friendly staff.Salesperson did everything possible to meet my needs.

Great Service

I took my car in to be serviced and went home a few days later my car started acting up again. i took the car back to Nissan and Danny customer service recognized me and immediately got in my car and took it to be serviced. I appreciate the service and hard work to restore my car back in working order.

Oil Change on 2005 Maxima

The service on June 8, 2016 was great and the promptness of getting oil change was exceptional. Danny Suski always is professional and good to work with when I need service done.

Great service

RJ was my service person. He is always very professional!

Great service, cleaned facility

I purchased a 2016 Nissan Altima and I love my car. Great service...

Great service

Very knowledgeable salesmen, very friendly. Was looking for a new car, showed me several models. Explained the different options.

Great service!

Great people and amazing customer service. It was very fast and they take care of you and make sure you walk out of the dealership satisfied.

Purchase and Repair Process

Had an immediate issue with the car (day after purchase) not due to reliability, quality of service, or quality of the car. Service department worked with sales to get the problem resolved at no cost to me within two hours of getting car into dealer.

Outstanding Customer Care

This is the third Nissan that I have purchased and Joe Johnson is definitely my "go to guy". He is in tune to what the customer is looking for in a vehicle and willing to go the extra mile to meet the needs of the customer. Brent Drake is very knowledgeable about the financial aspect and very helpful in explaining the warranty packages, etc. Eddie Williams is all about putting the customer first and making sure that there is a good experience for all concerned. These guys truly make things happen with the customer's satisfaction in the forefront!!!

Perfect Exprience

The staff is exceptional! Everyone is very friendly and accommodating. They really treat you like family and do everything they can to provide you with the easiest buying experience of any dealership I've ever worked with. I would especially like to thank Joe Johnson, he is so kind and patient! If you're looking for your next vehicle, I would definitely recommend stopping in and asking for Joe. This is definitely the best place to look for the best vehicles on the market at the best prices!

Danny Suski gave me outstanding service.

Because of the superb service of Danny Suski, I bought another Nissan after I had worn out my previous one

Car Service at Landers McClarty Nissan

My car was scheduled for service at my convenience. The dealership offers shuttle service for those who would prefer not to wait on-site. I took advantage of the shuttle service this time and went to work. The service dept called me when my car was ready; I called the shuttle service for a pick-up at my convenience. The pick-up was reasonably prompt. My service advisor explained everything that was done to my car and made recommendations for future service/maintenance based on my car's condition. This was a good experience overall.

Buying new Truck

Salesperson DJ was very courteous & helpful in deciding best vehicle for me He contacted me several times to make sure I had not questions unanswered He allowed me the time I needed to make my decision so I never felt any pressure to do something I was not comfortable with or ready to do He walked me around to show me where I need to go for maintenance & introduced me to people there I am very glad I got DJ as my sales representative

Repair on a recall for passenger side airbags

RJ has taken good care of me again. Yesterday (6/2/16) I made an appointment to repair a third recall, this time on passenger side air bagson my Altima. I was taken on time and picked up my car before time given.Robert Koch

2012 Nissan Rogue service

This past Friday, I took my Rogue in for routine service but asked that an inspection be made regarding an issue with noise when the vehicle was moving. Everything ended up fine, but the repairs to mitigate the noise ran into Saturday. I was told that I would received a call by 3:00 Saturday afternoon to let me know the repair and service was completed, but I did not. I called about 4 times between 3:00 & 4:00 to try to find out the car's status, but was never able to reach anyone in Service. I then went to the shop and, after about 20 minutes of research, a rep did find that my car was ready. This was important to me as I needed to be able to drive to work on Tuesday (Memorial Day weekend). Because of the confusion relating to determining whether or not my car was finished with repairs, I have to say that this is the most frustrating instance that I have had with this service department. Usually, I am very satisfied with the results. I think the issue stemmed from a service rep initiating the work on my car on Friday but, as they were not there on Saturday and it did not pass this on to a rep that was to be in on Saturday, I think my car "fell into the cracks". Essentially, there was no one to take over and finish this service/repair work - meaning that there was no one to call me to let me know the car was ready. Anyway, the one rep that I spoke to jumped on this and eventually found out the status on my car and I did get my car back before closing on Saturday. So everything ended up good, frustrating but good. I hope this feedback will result in an enhanced process by which the reps can pass on information to other reps so as to keep customers informed.

Nissan

Sales men don't hassle you, we had salesman named Joe. He was awesome tool us for a test drive and explained ever detail on the vehicle. And he was very nice mannered. Didn't hassle you into buying a vehicle. He also found us a great price that we could afford. +++

Friendly salesman

At Nissan everyone is down to earth and respectable mi recently went to the Honda dealership, nobody would show me the car I wanted because according to them "I couldn't afford" the vehicle. The gentleman at Nissan had no problem or ever questioned me once!

Great service!

Staff was friendly and knowledgeable and very helpful with my needs.

Tim Travis service

I took my vehicle in for an oil change and tire rotation. The service technician informed me of a recall and added this to the service call while I was there. Service was done quickly and under the estimated time that was given to me. I was very pleased with the service.

Mr. Teacher

Service wait time was a bit longer than usual but I am sure it was the time of the month.... close to Memorial Day.

Mr. Teacher

Very fast for this oil change. The appointment making process on-line is very easy to follow.

Great Service

The customer service waiting area is under construction so everyone is waiting in the main show room, otherwise I would give it 5 stars too

Excellent team

Easiest car purchase I ever had. No pressure. Win win all around.

Awesome Service

Prompt and courteous service. Service was by far the best so far. I was anxious about it because I had just purchased this used car and three weeks later I was having car problems. My worrying was for nothing the service department pushed my work ahead and made sure I was satisfied with the work that they did. Thanks!!!!!!

Great service.

Came in for service for the first time and had appointment great service and very friendly.

Great service

I purchase new car Nissan Versa. Great service. Sales person was very helpful and he was very patient. Financial department done excellent job as well. I am very satisfied customer.

Mister

5K checkup of a Rouge, no problems with service dept.

Great Service

My experience since 2012 has been a great one. Facilities are clean, service representative Mr. Dwayne Ford is very professional in taking care of my car ensuring that I am kept informed on the status of my car and understand all services that are being done.I recommend Landers McLarty Nissan to my friends and family.

Great service...finally

First, I called the service dept 4 times to schedule an appointment....no answer. Then I spoke to the operator and she attemped to find someone for me....no luck. But she assured me that someone would call me back...they didn't. I called back after a couple of days and voiced my disapproval to the operator. A day later someone finally called. I had no problem with the service after I got there...Natasa did an awesome job...but if I had known I was going to have to go through an act of congress to merely schedule an appointment I'd have went elsewhere.

Terrible communication

Had an appointment for oil change and tire rotation. 1 hr 45 mins later I have to go ask what is taking so long. I was informed that my car wasn't ready, because they was fixing a recall on it. A recall that nobody came to the waiting room to let me know. They put me in a rental car that was not even as nice as my car. I thought a service department had to inform the owner of the vehicle before they could fix anythg. Due to their lack of communication with me I was late for work. Worst experience every. Looking for a department service department for future services.

Great service

I will buy another car from this dealership,theyre Awsome.

Great service

I was very happy and I was assured. At all time that it will work out or they are doing the best they can.I was fed I was so please that I even got a friend to come and buy a car the same day I did.

By far the best dealership I have been to

Landers McLarty beat the price for every other dealer I looked at, beat the trade-in value for my car, and the salesman, who was on his way home when I called, stayed at the dealership to meet me. They treated me fairly and affably, as the salesman was personable and fun to work with.

Had a great sales representative. Good job Dustin

Easy to deal with and no high pressure. Just hard to get into the dealership going east.

Joseph Patterson

Joseph Patterson was awesome with helping us with our new Altima. He went the extra mile to make us feel more than just a customer. He worked hard to make our deal work.Thanks again so much for all your help.

Great service, the experience was awesome.

We were very pleased the way the deal was handled. Would buy and recommend this dealership to others.

Great salesmen!

This dealership went out of their way to help me get out of a negative equity vehicle which I could no longer afford and gave me an amazing deal to cover the entire trade in and put me in a brand new vehicle saving me money. It was a wonderful experience as the salesman and mangers were patient and helpful throughout the process. Would definitely go back for any future purchases.

Bad experience in Landers McLarty Nissan

Before I visit Nissian, I think it is a good international company. But I am wrong. My first sales is Daniel, I provide all the document for reviewing am I qualified to have a lease car. After 2 days, I want to know the result, but she is hard to get in touch. I call a so-called manager "Bruce", but he was impatient and said "I don't understand " and then hang up my call and I try not angry, call him the other day, he was still impatient, request me not to call again. I am really disappoint.After I selected my car at 0500 pm on 19 May , I waited 3.5 hrs to speak to the finance manager or sales "SAM". When I asked SAM to revise the used mileage from 7 to 12 and about the lease payment schedule he showed up arrogant and unpleasant. I tried to show my politeness to ask again, but the answer was the same" check with the bank or the billing company", I want to say I am a customer from Taiwan even though I am not excellent in speaking English. But why should I tolerate your bad manner? You can think about that someday you come to Taiwan with poor Chinese speaking or listening ability. When you face the same situation what will you do.Even though the bad experience in "Landers McLarty Nissan", there is still a good sales "Marvin Pinchon". He only service in Nissan for 3 months, but his patience and proficient really let impressive, thank you for your help.

Great sales person

Quick and easy sale. Would recommend someone else to buy from here. Love my new car.

Couldn't be happier! :)

I recently bought a 1-year old Nissan Pathfinder - Platinum from Landers McClarty Nissan in Huntsville, AL. I do not buy vehicles that often. I drive them 'until the wheels fall off'. So, I am always nervous going through this process. With every concern I brought up (after seeing reviews on websites), the dealership gave me confidence that even if something happened, they would stand behind the product. Nothing impressed me more than how they processed the one I actually bought. It was traded in the day before and had not gone through inspection. It had some paint chips on one side of the vehicle that were caused by a lawn mower slinging pebbles into the side. (Previous owner had parked it near a field being mowed at a ball park--Ugh). The paint chips were a concern. The dealer promised to repaint that side of the SUV at no cost to me. They did. I bought the car and subsequently scheduled the paint job. I picked it up today. They also sent it through their service department for inspection and it is like brand-new. Elester Ruth was my salesman and he was great to deal with throughout the entire process. Couldn't have been better!

Great service, clean facility

I purchased a 2015 Altima. I received a phone call after an online inquiry. After speaking with the salesman Deon and telling him my must haves to purchase a car. He reviewed their inventory and found me the vehicle that I wanted. He answered every question that I had professionally and with patients. The concerns that I had were put to rest. The gentleman in the finance department handled the completion of my buying experience smoothly and with a professional manner. He explained the benefits of the extended warranties to better protect my investment, but he was never pushy or aggressive. Working in sales myself I appreciate sales people who treat their customers with respect and with a professional demeanor at all times. I will recommend them to family and friends for their next vehicle purchase.

Service was good

Everything went good with my oil change and tire rotation. I was in and out as quickly as possible.

overpricing

was quoted a price for an oil change and when i got the bill it was 3 times as much. Nope. will be going back to pepboys

Great dealership

My wife and I went to test drive a few different vehicles and ended up buying one. Not a lot of pressure to buy and more than willing to work with me on what I was willing to pay. I definitely suggest giving them an option if you are looking to buy either a new or used car. There are plenty of each to choose from.

awesome service

RJ Lanza is my service rep and has never failed to get me in quickly, take care of my vehicle and get it back clean and ready to go for a fair price. I like the way I am treated without the normal service racket of trying to push all the extra costs to the customer. Landers Mclarty Nissan is world class, I have purchased my last two cars there and it was a pleasure. ps. not so happy with the Dodge repair shop across the street. 180 degree difference.

Great service

Super friendly and talented team. Really cares for the customers and their comfort.

Awesome Professional Services

One of the best experience if not the best ever received while purchasing a vehicle... Thanks so very much!!!!

Great service

Good experience and dinent what long at all for me car to be redy

Excellent

Great service..great staffs..great customer serviceLove that they do wash the car but wish they would vacuum sometime.Maybe discount coupons

Car service

I hope the waiting room gets completed and will be more comfortable than the show room.Sammy Williams represented Landers McLarty with outstanding customer service. He listened and understood what I needed. I would recommend that McLarty make sure they keep Mr. Williams he is a great example of McLarty employee

Fast, quick service and a clean car!!

Came in for an oil change and tire rotation. I was expecting an hour wait or longer but I was out of there in 20 minutes with a clean car. Very satisfied.

Very pleased overall

I have been very pleased with Landers McLarty Nissan and the Nissan Pathfinder that I purchased. From the buying process to the service department. The staff is always courteous and professional. I really enjoy driving my new pathfinder. The SL model offered many nice features for the price point.

Oil change

Personable and knowledgeable service representative.

JUDITH HENDRIX

I always deal with the Nissan dealership for all repairs. My service tech is Sammy Williams. If he is not available I wait to bring my car in when he is there. Sammyis not pushy but very friendly and tell you what you need and what you can waiton if money is a problem. Landers McCarty is lucky to have Sammy on staff.

Great service

I was having my 2015 Altima worked on that I had, had problems with from the beginning of purchase & left there in a 2016 Altima ?

Purchase of 2 Nisssan Auto

I purchased 2 auto which Ms. Danielle Hamilton done an outstanding job helping me. I was sorry to hear that she might be leaving. I hope that she gets a monetary award and a special thanks for the hard work she is doing. If she goes as hard for me for ever customer then she is definitely a salesperson superstar. Only reason why it is not 5 stars is that the negotiation process took a while to come to an agreement. When I got the 2nd vehicle it took 3 times as long to get to the finance department versus the first vehicle. And a certain office need to be clean (seen dust on the screen so thick it look like a 2nd layer-screen protector of dust). And since the process took awhile there was nothing available to purchase to eat (food vending machine) to hold me over. So I broke down and had some stale popcorn.

very pour scheduled appointments

We made an 845 appointment to service our car..6 hours later they called to request a $106.00 test fee....After we had received 2 calls from sales office wanting to buy our car....we dropped it off at service dept. Not sales department......

Helpful

Fine. The customer service rep did a really great job.

Pleasantly surprised!

Sammy made the service experience better. He was on prompt, efficient, funny and kept me informed. Best service ever. Oh, and all done in a timely manner and everything was completed and works.

Great Service

My air conditioning fan went out and Nissan fixed it right away. They always give top service. I did find two screws that were left behind but nothing seems loose so far. I will always take my car there for service. I think since they are a Nissan dealership they know the Nissan car the best.

370Z service

This is my third vehicle regularly serviced by L M Nissan- HSV. Totally satisfied.

Wonderful service

This is a review of the Service Department at Landers McLarty Nissan. I purchased my car from Landers McLarty in 2012 and have used their service department for all services since. I won't go anywhere else...

GREAT Service