Landers Dodge Chrysler Jeep Ram Fiat

Ran credit without my approval

I was in to look at a used vehicle. Salesman took my info, standard procedure, and I asked to see what the best price we could get was. I told him I am not interested in payment amount, I want to see Price of vehicle. He left the room without saying a word and I never signed anything. I then got a notification from Credit Karma that a new Hard Inquiry was made. What??? I did not authorize this, I was not ready to see what my payments were. They do not need to run my credit to give me a price on a used car, just tell me what the price you can do is, then if I like that I will authorize a credit run and talk payments. The thing that really upset me was he never even said they were going to do a credit check, If he had told me upfront I would have denied it and walked out, This was an unauthorized check. I will not do business with this dealership.

Excellent

The easiest car buying experience I have ever had. And all the employees where so professional. I would recommend Jay Brown to anyone looking for a new car.

Great Experience

I could not have asked for a better group of people to help me get into my new car and trade in my old car

Horrible horrible horrible!

One of the sketchiest car business EVER. Worst experience I have ever had and very thankful we ended up going somewhere else. They cheat you out of money and are very rude and disrespectful. They have a nice store front and that is about it. Do not recommend. Avoid at ALL COSTS! Not worth the trouble.

jw62059

Mr. Brown was very very helpful. He actually went out of his way to assist us with financing our 2016 Dodge Ram Big Horn. Way to go Jay. Keep up the good work!

EXCELLENT WALKED AWAY KNOWING I GOT A GOOD DEAL.

Customer Service from the sales department and financial was excellent. Sales Department Brett Havener was superior, not demanding at all. I came back the next day when the sales person Victor Cooks assisted me, he demeanor was the same as Brett excellent . I ended up getting a V8 instead of the V6 Challenger. When I went into Financial department I sat with Lance Havener, who never told me no when I made a counter offer. He always left the room to ask. After reviewing the paperwork several times while in negotiations I signed the paperwork buying me a new car. I walked away very happy with a brand new car. Payment where I needed them to be with the interest rate even better. This is my 3rd time buying a car from this dealership and I know it will not be my Last.

Purchase of Dodge Challenger

Great experience with salesmen Jay Brown. Knowledgeable, professional, was not pushy. Highly recommended. They worked with me on price and financing. Very satisfied with experience.

Awesome service by everyone!

My wife and I came in to look at a new 2016 Durango R/T on 6/17/16. Our salesman, Daniel Juniel, told us that is was still in transit from the factory, but he would call us as soon as it was unloaded off of the truck. Flash foward to 6/27/16, Daniel called me at 2:30 pm, as soon as the wheels touched the pavement off of the truck. My wife and I went up there, took it for a test drive, and by 6pm that night we had it sitting nicely in our garage. The finance manager, Lance Havener, explained everything line by line, since my wife and I were both first time buyers. He was able to get us a great interest rate, and was very professional in everything he explained. We never felt taken advantaged of by anyone. We will definitely be returning customers when we need a new car. Finally the sales manager, Bruce Clark, gave us final tips and tricks about our new Durango via email. All in all we had a great experience, and will definitely recommend to our friends and family.

Took The Deal Because We Had No Other Options, But...

We bought our Fiat 500L Pop Hatchback in October of 2013 from Landers in Shreveport because my husband needed a vehicle in a desperate way (yep, he picked it out, too... I promise). Anyway, we were upside down on it due to the number of miles he's accumulated while driving to and from work each day - somewhere along the lines of 80-90 miles per day for 6 days a week. We decided to bring to Fiat back to Landers in Bossier to get hubby a truck, which we found ourself in need of due to life/moving/baby, etc. The experience we had at Landers Bossier was not one to write home about... just thr exact opposite. We found a used 2014 Ram 1500 that we were happy with, but it basically went downhill from there. The salesman lied to us several times about the note we could have, the duration of the payments, the wheels/rims on the truck... so many lies, which we only found out were lies when we met the Finance man, Mr. Lance, who was not very friendly at all and didn't seem to care that he was rude to us. He told us that we were not eligible for the number of payments we were promised (yet I have a credit score that's above 750), nor were we going to get the payment that we were promised - "It's just not possible, sorry" is the only explanation we got. We decided to leave the dealership to search for a week to see if there were any better deals that we could find and we communicated our thanks to the team for working with us so diligently - we'd been there for 10 hours - but before we left Mr. Lance came to us and gave us a spill about how the dealership was "making a friend and not a deal with [us]" and told us we could get $10 closer a month to the payment we wanted. We declined again and left and found no better deals in thd time we were away so we came back to Landers to sign the paperwork. When we met with Mr. Lance again, he said the last deal that he shared with us was no longer on the table and that the original payment we were shown was going to be the best he could do! I was furious but I felt like I had no choice as we really needed the truck. Mr. Lance seemed appeased, yet he was further angered when we declined the warranty and the GAP insurance. We shared that we were going to go through our insurance company for the GAP and you could see almost see steam billowing from his scalp! He was very short, curt and rude from that point until the paperwork was completed, and once everything was settled it seemed as though he couldn't get us out of his office fast enough. I pray that I'm never in the position to need to do business with that man or this dealership ever again.

Best car purchase experience ever

First of all my wife and I hate pushy car sales men so that's why we usually go looking at cars after hours. This experience was the total opposite thanks to Jay. He was very easy to talk to and very very knowledgeable of the entire inventory of vehicles. He never tried to push a vehicle on us that we didn't want for his personal gain. This was by far the best car purchasing experience we have ever had. So from personal experience if your looking for a vehicle at landers dodge do yourself a favor and ask for Jay Brown !!

Not treated right

Dealership puts add-on items to cars automatically that have high markup and you don't know about it because it is not listed on the website. The price you think the vehicle will cost may be over $1300 more that will be written on the window sticker with a marker. Not a good practice for customers and others have complained about it. Also, they will give you a negotiated price for the vehicle that is for "today only." A day or two later you may get a better "today only" price. Obviously a sales tactic to "buy now because the price is only good for today." Then the "out-the-door" price you agree on that is also for "today only" may be more than you agreed on because someone did not figure it correctly. But they will not honor the deal that was made and you may not actually discover it until after you leave and look at the numbers. Not a good way to treat customers!!!

Made to my Business Presentation on Time

My 2011 Chrysler 300C began to have a burning rubber smell and then strange sound. It was 7pm and we were in route from Dallas to Shreveport,LA and on to Lafayette,LA for a presentation. We were able to drive the car to Landers Dealership at 8:30am the next morning and was told they were full up without a appt. We explained we were traveling and desperate. Service Advisor Josh Bass understood and promised to at least have the car looked at, and made arrangements for us to get a rental car. We raced off to Lafayette,LA and got to our presentation with 21 minutes to spare. During the presentation we received a text from Josh Bass saying our Alternator was toast and needed to be replaced, if we would approve it, he would have it fixed that day. We did, he did and at 6:35pm we arrived back at the dealership after a 400 mile round trip. Our car was ready and we continued back to Dallas. Because of Joh Bass and Landers, We closed a sale and profited our family by $2,650... which we would have lost forever had we not gotten to our presentation on time.Thank you Josh Bass and Landers.. you guys are a class act in our book.Don & Ellen WilsonCarrollton,Tx

Worst car buying experience ever.

I bought a car a year ago from this dealership and I have had nothing but trouble with the whole service experience. I like the car, although I have already had two recalls and also had to have it in for repairs twice as well. The service experience has been horrible, most everyone is rude and they never follow through on what they say they will do, noone can give you any answers why things were not done. I have been jacked around every time I have had to deal with them. I would tell anyone thinking about buying from this dealership to keep on drivi g down the road. I wish I had never bought this car.

Amazing experience

This was by far my easiest car by experience ever! Terrence and Patrick both took care of me and my the process so easy! I would highly reccomend them and the dealership to anyone that is needing a vehicle

My sales consultant

We met with Scott Goldstein and our first impression was he is very knowledgable. Friendly, treats you like your are his long life friend. Scott was not pushy and listened to what we wanted and delivered within and hour. This is the first time in our life that we did not have to stay for hours at the dealership. Lance in financed was knowledgable as well. Explained step by step and did not push to buy extras.

New Challenger

I had the pleasure of working with Brett Havener and Lance Havener on purchasing a brand new Challenger. Definitely the best car buying experience and I'd honestly have to say that's due to the excellent customer service I received. Highly recommend to anyone that is looking to buy a new car.

New Jeep Cherokee

Great dealership, worked to help me get the best deal possible! Was met outside when I pulled up by Victor Cooks and he walked me through the process, it was a good experience!

New Durango Purchase.

When we arrived here we had just had a terrible experience at another dealership. Landers was so sympathetic and made everything a breeze. They went above and beyond and worked extra hard to get us a good deal and make everything happen. Miki was wonderful!

Smoothest Car Purchase

I had the pleasure of working with Terrance Simmons finding me the perfect car. A saleman who answers a text on a Sunday and Mother's Day at that, has my vote. Great expierence and Terrance went the distance to get me the deal I was requesting. Lance in Finance was organized, very knowledgable and informative. Paperwork was quick and painless. Will strongly encouarage friends and family in the market to visit Landers first before looking anywhere else.

Brand New Car

Today, I came in looking for a new car. I was approached by a very professional sales lady named Jasmine. She briefed me on information and made it very easy to understand the buying process. She wasted no time in finding the perfect car for my child and I. I would have to say this was the easiest and fastest car buying process I've ever dealt with. Jasmine was ABSOLUTELY wonderful and I would recommend her to anybody looking for a new vehicle. Also the hospitality of the Landers staff was beyond wonderful. Thank you guys so much!!!

I was treated very well

Denny and Scott and the finance person was great. I was treated like family. I would recommend them to family and friends as being the place to buy a car. Teddy strozier

I didn't think I would get the car but Jay made that happen.

I give this rating because when I pulled up to the car lot everyone was so nice and I felt really good. Then here comes Jay the miracle worker he was so trying to get me that car and for that I am thankful.

GREAT SERVICE ALL AROUND

Victor Cooks is a great salesman. I will buy all my future vehicles from him at landers. Would recommend Victor to friends and family as qell as landers dodge

A+ 100%

Everything at the dealership was "A-1" 100% for satisfying the customer. My salesman, Victor Cooks did an excellent job. I will be going back in a few days to look at a Jeep Grand Cherokee for my wife or a Dodge Grand Caravan. I will definitely recommend Landers and Victor to others looking to purchase a new vehicle.

New truck

Chris even though is new to the game - did an excellent job in getting us the right vehicle at the right price Steven Cheviliar worked on the #s also and even got free stuff ??

Personal Service

This was a great and easy first-time-buyer experience! Jay Brown was willing to work with us to get us in the perfect vehicle for our family!

Great customer service, very knowlageable.

We were not planning on buying a car just looking. Due to the knowledge the Steven Chevalier had about the vehicle we were interested in ( Dodge Durango). We bought a car that day. Steven actually stayed pass closing time to help assist with all features we had no clue about. We have had questions since our purchase he has not hesitated to respond. I have recommended Steven to several friends and family members already along with the Landers Dodge team. I can't express enough how happy we are with our recent purchase.

Easy buying orocess

Victor Cooks made our buying experience very smooth.......no pressure........they had exactly what we were looking for and answered all our questions about it

Great

Jay was very helpful and informative. He help find the best car for the best price. I would recommend Jay to any future customers looking to purchase a new/used car.

Very Happy

Very happy and the best salesman EVER!! They had exactly what I wanted IN STOCK. We'll be going back when trading in my husbands truck.

Fun great friendly

It Was an awesome great and friendly experience. Definitely would recommend others here. Went in got in within a few moments. Everyone was friendly. Great

Amazing!

I highly recommend my family, friends and anyone in the business for a new vehicle to check out landers. Denny Rodgers is a wonderful owner who stands behind the community and his dealership! Steven Chevalier will go out of his way to always make things happen and love how he checks to make sure I'm still loving my vehicle over a year later. Thank you for your help and always making car buying fun. Taylor

Unparalleled Service

I have bought (believe it or not) 8 vehicles from this dealership. Most of which were trucks, a van and an SUV. I have never been disappointed with the professionalism, haste or deal that I received. They bend over backwards for you and you can't ask more. Scott and Lamont will make the impossible, possible. I love being here and I never dread this process. If you want the best deal with the best folks, come to Landers.

Faith Led us to Landers

Faith Led to Habakkuk 2:2, acting on Faith took me straight to Mr.Scott Goldstein and God blessed us thank you all and thank God

Excellent Sales & Service

Joe Green goes above and beyond for an excellent experience buying a vehicle! Highly recommend Mr. Green and Landers Dodge Chrysler Jeep RAM. Thank you!

Easiest car purchase ever made

Jay did an awesome job in showing us around, by far the most pleasant car buying experience! He went above and beyond to make sure we knew what all our jeep options were and that we got the best deal possible. Would definitely recommend Jay to anyone looking for a new vehicle! Jimmy did great job getting us in and out of the finance department quickly !

Top notch service from professional people.

I couldn't ask for better service and Mr. Jay Brown made the experience pleasurable. I never thought I'd feel like I was being given anything in a vehicle purchase but they hooked me up. In and out in no time and got exactly what I wanted. Definitely the place to go for new rides from here on out.

Quick & Easy

I'd rather take a beating than go to a car dealer. This one was different for a change. Would highly recommend them. And they are easy to get in & out of!

Looking for new vehicle

Everyone was very friendly. Good services was provided to me and for my daughter on purchasing her new vehicle. This is my second time purchase a vehicle through this dealership. Will return when I'm ready to purchase a vehicle for myself.

My Rating Of Landers And Staff

We stopped by Landers to look at a Used auto like the one we were already driving because we were so happy with the Chrysler we had but were getting a lot of miles on it. The salesperson Mary Salter that helped us showed us what they had on the lot which was a step up from what we had. We told her we loved it but it was out of our league, she told us to leave that up to her, guess what, we left with that car. She and the ones working with her were wonderful. They made it happen and we left with a much more than we had in mine when we went in .

Buying a Jeep Rubicon

This is my second experience buying a Jeep from Landers in Bossier. My salesman both times was Scott Goldstein. On both occasions, he was courteous, knowledgeable, and not the typical "high pressure" salesman that no one wants to encounter. I highly recommend buying a Jeep at Landers in Bossier from Mr. Goldstein. I love my Jeep!

Great experience with Landers

Everyone at landers speaks to you they make you feel welcome . I've bought a Chrysler 200 and a ram 1500 .I always use Joe Green he has been excellent, he works around my schedule and stays late for my convenience,I'll use him again on my next vehicle. Great experience.

Customer service

I have bought several cars from Landeds. It's really bad how the moral of the dealership has gone down hill. It's not good when you call and ask to speak to certain upper business associates and they don't answer and never call you back. Y'all need to get it together. Thank you Jeff for helping.

We absolutely LOVE Joe Green!!!!

We drive all the way from Atlanta, Texas just to use Joe. He finds us exactly what we want. He works around our schedule. Joe is AWESOME!!

Joe Green is the Best!!!!!!!!

I came to Landers looking for a car and Joe Green helped me find just what I was looking for I appreciate him and I am thankful. If you are looking for car please stop by Landers Dodge in Bossier City and ask for Joe Green......

Waste of your entire day!

Went over to Landers at the Auto Mall and since they couldn't help us they recommended Landers off of Benton Road. So we went there and they offered us a deal on a car with our trade. We understand that they were helping us out. The finance man told us that it was no hurry, go home and think it over and call on Monday Morning. Well we called Monday Morning to confirm the deal and they say they can't honor the deal anymore. What!

Good deal on trade

Normally go out of town to buy vehicles because of low trade value locally. Landers gave me what I expected, very knowledgeable salesman and financial officer got me good interest rate.

Service & Sales

Mr. James Gillis is the greatest salesperson ever! I purchased my truck from him in 2010 and he gave me the perfect deal with no pressure to buy. I plan to purchase another vehicle from him in about 10 months, as soon as I get this one paid off. Mr. Bass and all those guys and gals in the service department are absolutely fantastic; they "know my vehicle", and they always let you know what to expect, and they call after the diagnoses, prior to performing the work.

The worst experience everytime i gobto the service departmen

The fact that I purchase a car from their and yes if utvis something wring yes I would like fir someone to help me but if your service manager talk the customers like they isn't anybody then I see where the employees get it from

Waste of time & money

If you plan on traveling from out of town to visit this place, save your time and gas! Salesman and "manager" both lied to me so I would drive 4 hours just for them to pull a "switch-a-roo." It was the worst sales tactic I have ever seen and can't believe I fell for it. Send detailed pictures and information on my trade and they quote me a price-get there and then all the sudden it changes. They quote me a price on a new vehicle-get there and then they saw "that price was for the exact vehicle but would have to take off all the accessories." Even told the manager that I didn't want to waste a trip and he said "i promise you will not leave without a new truck." Joke was on him because 5 minutes in they started changing all the promises. Needless to say... I walked out and drove my truck home. "Lies lies, tell me sweet little lies" was there business motto.

Excellent service

My wife and i had a great experience at the Landers Dodge in Bossier City. I called from Tennessee and i talked to Mr. Joe Green and he took everything in consideration that i had to say what i wanted and he directed me to one of his good salesman by the name of Mr. Carlyle Cooper Jr. and Mr Cooper told me what he had and everything i needed to do. and when i got there the next week he had what i wanted and had it in time. So if i need another vehicle i would drive from Tennessee again to get another vehicle. My wife and i really love our 2015 Dodge Ram. and she's learning how to drive a big boy toy.

Wouldn't recommend to my worst enemy

I wouldn't even give this place a 1 star if I didn't have to. Completely irritated. We are military and are suppose to get out of state plates. They won't return any phone call or message I leave. We're being stationed somewhere else and they won't call me back to let me know when my plates will be in. I called the rmv from the state were registering in and they have no record of the vehicle being registered there. The rmv agent called the dealership and they were RUDE hung up on her 3 times ! My car came without a spare tire and a second key was told I would be able to get a second key and now they're not answering my calls. GOD AWFUL EXPERIENCE ! I guess this is the way you people thank your military members

These guys set the bar!

I received first rate service from a top notch staff & there is no doubt that I will return to Landers for any future purchases! Thank you for making the process so easy.

commitment to excellence and community service

We have been consistently impressed with Landers since they came to Bossier. Since opening their doors they have serviced, modified and repaired our 2 Jeep Wrangler Rubicons, (2004,2014). Their performance and attention to detail has been above and beyond in every respect and in every department. Their depth of product knowledge is impressive. Their advice regarding jeep modifications, accessories and Mopar parts is invaluable and based not only upon education and training but extensive personal experience as well. The process of ordering a new Jeep was seamless. Scott's knowledge, advice and assistance was "spot on" and assured that we were able to get exactly what we needed. Kudos to an impressive Lander's team with an impressive product.

Don't treat your customers like idiots...

I went to this establishment for a simple oil change back in Feb 2015 for a 2006 Dodge Charger SRT8. Dropped it off and walked around with a buddy of mine to kill some time. When I came back and checked the receipt for the oil that was applied to my vehicle (it's been messed up before), they installed the incorrect weight. The individual that did the oil change looked at me like I didn't know what I was talking about and went to talk to his supervisor. He came back and said the oil they put in my car was the "equivalent" to the correct oil. I popped my hood and showed them the oil cap as well as the owners manual so they'd realize a mistake on their part had been made. We stared at each other for a while until the tech asked if I wanted my oil changed again. As I had a 12 hr drive ahead of me, I stated yes and waited again. I figured any establishment that advertised "Mopar Specialists" wouldn't have made such a rookie mistake.

Screw the customer we want the money

I went in in August 2015 and purchaced a "New" 2015 Dodge Challenger RT Classsic. When I got home I went to the Mopar website to fix the recal. I typed in the VIN and some thing didn't add up so I called customer service. Well my name is John So this was why I was mistakinly able to hear the truth.This car was TITLED to a person named John from Minden so thats who Mopar thought they were talking too. Well the 1st John whom the car was titiled too purchaced it on a friday and returned it back on monday because the Mannual Transmission was making a bad noise in the rear end when he got it home and put it in reverse.. Ok he got the car with approx 2200 miles stating it was test drove and been to car shows. "WELL" now to get to the nittty gritty of this car. Someone walked in in May and put 20K down on the car, Landers let this man take the car as he had a co signer and the buyer Did not have a drivers lisence WOW! Then when the bank called to verify the co signers employment the man quit the day before. Getting good so far huh? well when they sold the car to this other John. Was any info about the history released NO! When he returned it. Landers had to replace the Transmission and preassure plates. Then I got the Car the 3rd owner but technically by landers standards the 1st owner because even though the car was never titled to the 1st person and the 2nd person this car WAS titled to even though landers feels since they brought it back within 3 days it was not, But the DMV say yes it was tilted. So the 1st person destroyed this cars transmission and the 2nd returned it, They never discclosed any of this information that The Sales Manager Thom Hoeflinger, Scott Goldstein, Alvin & Kendrick and I'd call out the finace guy but can't remember his name, Oh and I don't want to forget Steve Thats the person that sits on the far rightside of the front counter (you know the one that LOWBALLS) your traid in. They sold me a USED CAR as a new car, and when I called them out the went stupid. I called Chrysler and everyone else and no one cares about these dealings. Oh by the way I am a 100% disabled Veteran I served over 25 years and this is how they treat the vets. Well since then THOM the General Sales Manager told me that the next time I come up he will make me a deal of a lifetime. Ha! I called him approx 3 weeks ago and told him I'd like to get a SRT Charger. I have a service dog so a 2 door car is not practical. On Monday ( 19 Oct 15) David texted me stating Thom had a car that looked like i could get. So I went up and he showed me a Challenger Hell Cat used on the showroom floor, Asking 68K, I stated I really did not want a Hell Cat and the he promised in his letter I would NEVER have to talk to Alvin again, I could pick the sales person I wanted. No Thom threw Alvin on me. I sat there 3 hours for alvin to get my name SSN payoff and then came back out to say well that car was a little to much. Ha they didn't even run a credit check or anything just wasted my time. Do yourself a big favor. DO NOT purchace a car from this crooked dealership. Now as for the service department they are top knotch

Easy process from start to finish

My wife and I came in, ordered the exact Jeep Wrangler we wanted. Stephen and the team at Landers kept us updated throughout the process of the jeep being built. They contacted us when the jeep made it to Shreveport and had the paperwork and jeep ready when we got there to pick it up. Great job

"The Best!!"

I have bought three vehicles from Landers and always deal with the BEST everytime!! Scott is always helpful and makes purchasing a vehicle easy no matter what your needs are!! I was in and out of financing very quickly and had no worries about anything with jimmy!! They both made me feel very comfortable!!! Simply the BEST!!

Follow Up Visit

After being involved in an accident, my salesman has continued to be there for me and helping me during this entire process. He continued to do everything he can to make sure I am still happy with my car purchase.

caring

Scott is great. I had a concern about my vehicle while my husband was out of town. I called Scott to ask a question and he reassured me all was well. I had mentioned I had to take a short trip out of town and he called me a few hours later to make sure I reached my destination safely and that my vehicle was working well. Wow, that was great service.

Best prices in town

Scott Goldstein was the salesmanThom Hoflinger was the General Sales MangerThe buying experience was top notch and stellar and I know where I will buy my next truck

Best prices, best sales person -- Scott Goldstein

Ive purchased 3 vehicles with Landers and I would not go anywhere else. The customer service unbeatable. All of the cars were purchased with Scott Goldstein. He is an expert level sales person. Highly recommend to anyone. If you want a hassle free car buying experience, then there is only one place to go... Landers Dodge. If you buy anywhere else, youre paying too much.

Jeep Cherokee

I looked at several vehicles before I decided to purchase a Jeep Cherokee. I really like all of the safety features on the Cherokee's. Tyler Cook made my vehicle buying experience easy.

Love Landers Dodge!

I would highly recommend Landers Dodge and my salesman Steven! I wanted the experience to be smooth and easy into a new car. From the time I drove into the lot until I drove away in my new 2015 Dodge Journey it was exactly that! I would recommend all my friends and family to visit and BUY from Landers! Thank you Steven for all your help! I'm so glad you were the one who met me in the parking lot!Laura S. Shreveport, Louisiana

Great from start to finish

I moved to Louisiana 6 years ago and Landers was where I bought my first, second, and third Jeep! I keep going back! They are like family. Scott Goldstein has been my sales representative each time and I've had nothing but a great pleasant experience. I would recommend to friends and family.

Best Dealer ever!

Landers is the best Dodge dealer I have dealt with. I drove all the way from the East coast to do business with them, and it was quite worth it. Special thanks to Scott And Thom! You guys rock!

No hassle buying

I just purchased a new Jeep Wrangler from Landers in Bossier City. My salesman was awesome and efficient. Gave me a great deal on my trade and I left there a very happy customer! I would recommend them to everyone if you are serious about buying!

Scott Goldstein

My husband and I have purchased 3 vehicles from Scott Goldstein. Every time has been a wonderful and easy experience, with the whole Landers Dodge Team. Scott goes above and beyond to help out in any way possible. Scott isn't just our dealer, we also consider him a friend.

Scott Goldstein at Landers Dodge Chrysler Jeep RAM

I've purchased 2 vehicles from Scott Goldstein at Landers and highly recommend him as a dealer and Landers as your go to dealership for your next vehicle. Scott provides awesome customer service and the dealership has a large variety of vehicles both new and used. I've recommended several family members and friends to Scott Goldstein and all have left with a smile and the vehicle they were looking for. Both Scott and Landers Dodge go out of the way to help and assist you from the moment you step foot on the property. Thank you Scott Goldstein for all the hard work you put forth and from me and my family you will always be a part of our family and thank you Landers Dodge for all you do.

awesome sales

Bought a hellcat from Scott Goldstein . Excellent experience and great guy. Finance was a breeze, once in, only took 14 minutes!!! Jed in service is amazing as well.

Integrity at Work

I've always experienced honesty, integrity and hard work from the employees in this dealership. They have always gone above and beyond anything I asked of them. I appreciate everyone at Landers and the way they take care of my vehicles.

Great Dealership

I have purchased 5 vehicles with Landers and had a great experience with them every time. Go see their team and you too will see how great their team and products are.

Friendly and Helpful

I have dealt with many dealerships in Shreveport/Bossier but when I realized how friendly and helpful the team is at Lander's in Bossier I thought to myself, why have I not been coming here all along. Since 2007 I have purchased four vehicles from Lander's and had a pleasant experience each time. When I had an issue with my Jeep Wrangler 2012, I was out of town so I had two other dealerships work on my problem but no one was able to resolve it. I finally got it to the service department at Lander's in Bossier and they took the time to find the problem and fix it for good. The sales team and service department are also very active in volunteering within the community with Trail Lizards Jeep Club. It's an added bonus for me to have a place with other Jeepers. I'm proud to recommend Lander's to anyone. My purchased vehicles from Lander's 2007 Dodge Truck2009 Dodge Durango2011 Crysler 2002012 Jeep Wrangler 4dr2015 Jeep Grand Cherokee

Bad cars, Bad Customer SERVICE

Bought a Dodge Charger on Thursday and it ran hot on Friday. I requested my down payment and the return of my trade in. I could foresee numerous future problems with a vehicle that ran hot only after having it in my possession for a day. I called several times and went to this dealership on numerous occasions to get an update on the status on the return of my down payment and trade in. Not one member of management called me until almost three weeks later to discuss when I would be receiving my down payment and trade in. After finally speaking with a member of management, his tone was very rude and uncaring. Over the phone, I was told that no one knew the exact location of my trade in. Later I was told that my trade in was in California or possibly Alexandria. Finally, my trade in mysteriously appeared with the license plates still attached even though I was told the plates would be turned in. Buying a vehicle should be a memorable and exciting experience. Landers ruined this experience for me due to the terrible customer service, a faulty vehicle, and prolonging a situation that could of been handled at expeditious rate.

Awful service department

Car would not operate and was towed to dealership. In two days, no one and bothered to call me and let me know anything about my car. Service advisors do not take the time to return phone calls and do not speak to/greet customers when they come in. Compared to other service departments at other dealerships, Landers could take a few pointers.

Good bye to my jeep

I bought a Jeep Compass from this dealer on 6/6/15. 3 days later, I had to take it back in because the transmission dip stick was broken off and hanging out of the bottom of my vehicle. They fixed it. Now, on 6/29/15 my vehicle breaks down completely in traffic and I have to push it to safety by myself. Apparently these are all my problems. I will never buy a vehicle from this uncaring dealership again. The manager was rude and spoke down to me like I was a child.

my jeep is being held hostage!!

It all started when I had a screw in my tire and when I went to change it the locking lug nut tool had been stripped out and put back in my glove box when Landers dodge rotated the tires. So Landers called Chrysler Roadside assistance service to tow the vehicle to Landers Dodge so they could remove all the locking lug nuts and replace them with regular lug nuts (which I paid I pay for). The tow truck driver hooked the tow hook on my tie rod end and secured the jeep on his truck improperly which bent my tie rod end. The Landers Dodge mechanic that changed the tie rod and then Bill The service manager along with Earl one of the service reps agreed that the tow truck company that Chrysler roadside assistance sent to get my jeep was responsible for the damage and should pay for the replacement. My 2014 jeep has been fixed for 2 days now and Landers Service Department refuses to give it to me because the tow company will not get back with them. My question to you is why am I being punished for someone elses mistake ? The service dept. does not seem to care one bit about me (the customer ). Instead they are more worried about inconveniencing me until Landers Dodge gets their employee(The tow truck company) to pay for damages that they obviously did to my vehicle. April Babcock responded to one of my e- mails this is her answer to my problem Mr. Dixon:I spoke with the Service Director Bill McGinnis regarding your vehicle.He states it was towed in to our dealership through Chrysler Roadside Assistance to have some work done on it in our shop and that the tow company was the one that damaged your vehicle at delivery.Mr. McGinnis states that the tow company that Chrysler sent to pick up your vehicle wanted to fix your vehicle in their shop, however, you approved for our service department to fix what the towing company broke on your vehicle. Please note that we do not hire anyone for tow services, when you contact Roadside Assistance they determine who they send and that comes directly through Chryslers Roadside Assistance. In order to pick up your vehicle you will be responsible to pay the balance due for the work that was rendered in our shop upon your approval. This was not a problem that we created here in our shop so you would have to understand our position as well that we provided a service and in order to release the vehicle we will need payment.You will need to contact the towing company that delivered your vehicle to our store in order to recoup the funds for the repairs that they created.I apologize for any inconvenience this has caused you.Best regards,April BabcockDealer Relations ManagerCEI FacilitatorLanders Dodge Chrysler Jeep Ram Alfa Romeo FIATLouisiana's #1 Volume Dealer318-797-1233"Be kinder than necessary, for everyone youmeet is going through some kind of battle".

Worst Service Experience

A few months ago, brought my truck there to diagnose/fix a coolant leak. I am supposed to be a Business Link customer with priority. Was told by the service manager that the owner said we had too many vehicles to service and that they were not taking any new vehicles for service. Recently received a recall notice on my truck for the airbag which directed me to contact the dealer for repair. Called to schedule an appointment per the directions and was transferred to the "Airbag" service rep - got voicemail and left message. Never got a call back. After a week, I called again to try to schedule the airbag repair. Was told by the rep on the phone that "we are too busy and you need to call back in 2 weeks". I asked why I could not schedule an appointment for 2 weeks from now and was told "I will transfer you to a service rep but you will probably get voicemail". What kind of service is that!!! I bought 2 vehicles from Landers and I WILL NEVER GO BACK after this!

Excellent experience

I've bought 2 cars from Joe and Derrick and I couldn't be happier with the service I received from them. I send all my friends and family their way. They are honest, knowledgeable and professional to say the least and are absolutely willing to do what it takes to make the deal happen. It definitely makes the car buying process easier to have people like Joe and Derrick to work with!

Great Customer Service

Landers was by far the best experience I've ever had buying a car. Most of the work was done over the phone and internet due to me living out of town. But they were very friendly, called me back with information to let me know what was going on and had the deal done in about an hour. Once I got there, they had the car ready to go, all we had to do was test drive the vehicle and sign the papers. The whole experience from this dealership made buying my dream car not only a reality but an amazing experience as well. Everyone at the dealership was extremely friendly. I would highly recommend to anyone looking to buy to go to Landers. (Ask for Scott)

Patiently and Quietly

We arrived at the dealership about 15 minutes before closing time. A manager came out looking exhausted but extremely friendly and welcoming after working long hours of end of the month inventories. After introducing himself a salesman named John was sent out to assist my son and I. Although we informed John that we would come back during regular operating hours, John was more than willing to continue our discussion about each truck he presented to us. Inspite of being exhausted and now after closing hours, John never mentioned it was closing time. He just kept moving forward as if it was regular business hours. He enthusiastically proceeded to show different various of the particular truck we were interested in purchasing. John quickly realized there wasn't a need for a sales pitch. There was never any pressure to buy nor rush. I recall the words located on one of John's arm (Patiently and Quietly). That is exactly how John dealt with us from beginning to end. John was extremely knowledgeable, polite, approachable, professional, and above all very dedicated. An outstanding representative of his company. He also offered many suggestions concerning our plan of action that was greatly appreciated. Our first visit was very impressive and quite pleasant thanks to the manager and a personable salesman named John. One more thing, we noticed the next day that the entire staff was very polite and friendly.

Best Car Buying Experience

My experience was amazing!!! They had me in and out in an hour and they were so friendly. Definitely would recommend to anyone in the market for a jeep, dodge, or Chrysler. Before I arrived at the dealership, my new car was washed and detailed and ready to go.

Great Team at Landers

I worked with Derrick Thomas and Joe Green when purchasing my Acura. At the time I wasn't even in the market for a new vehicle, i was just going to the lot with a friend of mine. I saw the car and expressed some interested. "If you want that car... Lets make that happen!"- I believe were the exact words that were used. Sure enough, they were able to get me an affordable monthly note on a beautiful, gently used, car. If I developed any qualms about the purchase they were soon diminished by the top notch customer care I received. Joe Green takes "customer service" to a new level. He was friendly and professional during the entire process. Not to mention, he took care of installing both my infant and toddler care seats in my new vehicle. Buying a car as a young woman can be a very taxing and intimidating experience. However, i felt comfortable the entire time and knew i was getting a great deal on my dream car! I have and will continue to tell all of my friends and co- workers to visit my pal Joe and Derrick at Landers in Bossier.

Great Customer Experience

I found a 2012 Ram Express on Landers website. Brandy and Rod both worked with me via email and telephone. In order to get the numbers correct, I was asked to bring my vehicle in, I live in Alexandria. Once I arrived in Bossier City, I was greeted very professionally. From start to finish I was not in the dealership very long. I was contantly check in on while waiting. The dealership was very busy, yet they were able to make the time to make sure I was happy. The team did everything they could to get me in my vehicle And it worked! They went above and beyond to make sure I got what I wanted. So above and beyond that they wanted me to drive the vehicle so I was sure this was what I was looking for. In the end Kyle got me a better deal that included a warranty (I was not expecting) in my price range. Landers did not give up and now they have a customer for life. Thank you Team Rod, Brandy, and Kyle and whoever else was in this deal.

Great experience

Scott and Kevin did everything they could to get me in a new vehicle. And it worked! They went above and beyond to make sure I got what I wanted. And Scott know more about the Town and Country than anyone I talked to at other dealerships. The dealership was very busy, yet they were able to make the time to make sure I was happy. Great job!

Bad experience

Sales person or credit department lied to my son and myself. Told my son he was approved and to bring money and drive away!! We came with $1000 cash for down payment like we were told. Spent 2 hours be fore any one talked to us then another half hour. Then called us to say they told us they could not help us.

Purchased six vehicles over the years..

Tom Hoeflinger and Scott Goldstein make purchasing a vehicle a very professional and whole hearted experience. Those guys are are amazing. Getting ready to purchase number seven!! I look forward to dealing with them again. Lance has always made financing so easy, we were In and out in no time. All in all, I won't be shopping anywhere else.

Ask for Kendrick. Best rep!

I still can't believe we walked away with a brand new car. But it's the service I want to glorify. Kendrick has a standard that , now a days , some would view as a push over. But I recognize it. People live in the fast lane. They want everything NOW. The way he works, he made things fast yet took the time to be personable. That's very important. This is a process. It takes time. He was honest and patient. I will suggest EVERYONE to HIM. Best experience we have ever had! His conversations are pleasent and he has a true servants heart! Thanks Kendrick!

Long but had to be

Landers Dodge Bossier CityHorrible ExperienceEveryone knows the process of buying or leasing a new car is no fun. Imagine spending 6 hours at a dealership, looking at and driving 1 car, buying the 1 and only car they showed to you, agreeing on a price, signing the papers, waiting for the car to be detailed, given the keys and owners manual for the car, being told, here it is you are all ready to go, seeing them park the car at the door and then being told they sold you the wrong car! I spent 6 hours at Landers Dodge on Saturday, January 17th, with my 72 year old mom, my 12 year old daughter and my 4 year old granddaughter. 6 HOURS!! I called ahead and spoke with Derek Thomas. He said he had a car he thought would work for us and to come in and drive it. When we arrived at the dealership the salesman walked us out to the car and went over all of the features. He said it was a Chrysler 200C with a 4 cylinder engine, sunroof, heated and vented seats and heated steering wheel, etc... and showed us how to operate everything. He gave us the keys and told us to take it for test drive. We drove the car and liked it. We sat down when we got back to the dealership and went back and forth many times on the numbers for the car until we agreed on a price and lease payments. The salesman would give us a figure, wed counter, and hed go back to the sales manager and bring us another figure. This happened several times, back and forth. FINALLY we all agreed on a figure. We filled out the credit application with the salesman and waited to sign the papers. When the papers were filled out and everything was ready, they called us into the finance office and we went over the paperwork and signed each of the documents. We were excited, almost done! They asked us to wait in the showroom while they had the car detailed. While we were waiting, they brought us the key and owners manual for the car. Finally we were told the car is detailed and ready to go. The car was pulled up to the side door for us. The next thing we knew, they were telling us that they had sold us the wrong car!! We only looked at the one car, drove that same car, and purchased that same car! We were forced to leave in the car we came in after all of that. We were exhausted, frustrated, stressed out, extremely unhappy and felt completely taken advantage of!Update...We went back to the dealership on Monday, January 19th and spoke with the General Manager and Denny Rogers the owner. We purchased the car we wanted, the one we thought we'd purchased on Saturday, for a much higher price of course. I guess we should have just walked away but, and I know this is bad, I was emotionally invested in the car and I wanted it! After driving the car for a few days I asked if they would tint the windows in the car for me. I didn't think this was much to ask after everything we'd been through but they refused. You would think that after everything they would have given me a good deal on the car I ended up getting or at the very least tinting my windows but they refused to do either. I love my car (so far) but will never again do business with Lander's Dodge again and dread going in for oil changes, etc... I have to say that on Monday when we spoke with the owner and GM the owner was very unsympathetic. They even tried to turn it around and make it my fault saying that I should have checked the VIN numbers and that I was confused about which car I was getting because of one I had looked at a week before. I truly feel like we were taken advantage of at Lander's by the employees and the owner. I guess we will never know if they made an honest mistake or if they saw an opportunity to take advantage and took it. One final note, our original salesman was Justin and then we were switched to Mary (on Monday). I don't believe any of this was their fault and they were both awesome to deal with and made me feel like a valued customer unlike the other employees/owner at Lander's. And they wonder why car dealers have a bad reputation!

Horrible Sales!

I went to purchase a new truck from landers. The sales man that worked with me did not listen to anything I said! I told him what I wanted my situation yet they ran my credit 20 times sent to lenders that didn't even apply to my sittuation! The person over finance apparently don't know what thier either! On top of it all this is the second time they have done this. They have told me come back with money down and I did $6,000 and still denied me! I went to Ford to buy a truck the same day and all was great they told us that we were just waiting or credit app. When credit app come back the sales man at Ford was floored to see that we couldn't get approved cause landers ran our credit 20+ times!!!! I would not recommend anyone use them. They hire just anyone now. I wouldn't have said this about 3 yrs ago cause I did all my business with them but will never go back there again after my experience this time.

My Buying Experience

I must say that my overall experience at Landers was excellent!!!!!! I was really skeptical when I first inquired about getting a new vehicle. I had a lot of obstacles in my way that could've prevented me from getting a new vehicle but that just wasn't part of "his" plan. Upon my arrival I was met at my car by a very polite young lady that greeted me with a smile and immediately offered help. At first, I said to my self "I certainly hope this lady is not pushy with a lot of quick words", I must say I was completely blown by her approach. She was straight up with me and didn't lead me down a road of false hopes or expectations. She worked hard for me and didn't crack a frown at anytime. She remained professional and willing to assist me throughout my entire buying experience. Brittany Walker gives the true meaning to (KNOCK*YOUR*SOCKS*OFF) customer service. She was awesome!!!!!!! I'm now the proud owner of a 2012 Honda Civic and loving it. I will always recommend your business to all of my friends, family and strangers that are in the market for a vehicle or even if they are just looking. Thank you Landers Dodge and most of all thank you Brittany Walker for a job WELL DONE!!!!!!!!Thanks,Willandria

Simple, quick & easy online experience!! Very impressed!!

I submitted some information online inquiring about a new 2014 Jeep Grand Cherokee and I immediately heard back f/ the Internet Sales Manager, Derrick Thomas.

THANKS FAITH

I went in with curiosity and questions. Faith helped me answer all of them. Thank to FAITH in leaving the comment while sitting in my new Dodgr Ram.GREAT PERSON..... go visit....won't regret it..... THANKS FAITH

Hello...

Faith Alexander, was very helpful ,my experience in buying a car was great, I will recommend her to anyone. She has great customer service, good attitude, very positive and honest.

internet consultant

This is an awesome young and talented lady, very knowledgeable and can possibly sell the whole building cars and all. Unfortunately I couldn't afford the truck I wanted, if I had the funds, I would've bought the truck and took her dinner. LANDERS DODGE you have yourself one hell of an employee.

Great at What She Does

Totaled my car & I really didnt know what I wanted next but Brandy being really knowledgeable, talked me into a Charger... Best Representative by Far!!!!!!!

My Experience

During my time at Landers I recieved excellent customer service and was able to purchase my dream car at an excellent price! Me and my brand new Charger are both happy!

faith Bowman

Faith is a good person willing to help anyone that is looking for a car or whatever but i didnt get a car from them but i would recommend anyone to her.

A pleasant shopping experience

Brandy is a very knowledgeable, friendly associate that takes her job very serious. She was very professional and made sure she got me all the information I requested of her. She made my automobile shopping experience a very pleasant one. I would recommend Brandy to anyone shopping for an automobile.Sincerely,Steve E. Aldrich

Charger

When I went in and bought my charger I loved it. They had great service and made me feel like I had to buy this car before I left and sure enough I did. She enlighten me to things I haven't even heard of before and I greatly appreciate her service and the new charger I'm riding around

Very excellent sales woman!!!

Miss Alexander made my car shopping experience so very pleasant, I would recommend her to anyone and everyone I know. I love my car thank you again!

What's the big fuss!!

I was going thru my social site and came across some friends page, with them going on and on about how landers Dodge was the best at Saling cars. So one I said was going to stop by n see what was the big fuss about. I came into the lobby and asked to speak what with a salesman. Faith was walking out going to her car for lunch but she stopped and helped me.she asked what car was I interested in, I told her I had my heart set on a Challenger and see went on telling me that I came to the right place and how amazing the car was. I asked her was she a salesman because she knew alot about the car, she said no but I know the right guy for the job and she introduced me to Mr. Perry. Mr. Perry than took me outside to get a good feel of the car with a test drive and gave me his word that if I really want this car he can make it happen. He did just that. Because of them I have recommended everyone I know hear or speak of buying a car to Landers Dodge in Bossier City and I tell them to be sure to ask for Faith and Mr. Perry. I will be returning to purchase my next car/truck cause the price and services was that great!!!!

Alvin George

Alvin certainly earned my A! He made my purchase a great experience. He was upbeat and positive and catered to my needs. He even got popcorn for me and my mom. I will continue to be a loyal customer and sure to tell others. Thanks Alvin!

Satisfied customer

I went in to test drive a dodge charger an ended up leaving with it the same day. Faith was so nice, and friendly. She had answers to all my questions, and I left very pleased. I am still loving my car till this day. Thanks Faith!! :-)

Very Nice and Professional

I called in to get a price on a Jeep Grand Cherokee and Brandy answered all the questions I had. When I get ready to purchase I will most definatally use Brandy as my sales person she is very sweet.

Excellent! Helpful! Friendly!

I was quite pleased with the knowledge and courtesy I received from Miss Bates while visiting Lander's. I have shopped several other dealerships, and they were very pushy, was like a shark feeding frenzy! I did not experience this at Lander's. And thanks to Brandy, I will be returning to make my purchase! Thanks again!

Dodge Challenger

I went to Landers Dodge with the interest of purchasing a Dodge Challenger. With this being my first time purchasing a car I did not know which direction to take but Faith listened to all of my purchasing needs set me up with a great car salesman and I was able to get the Dodge Challenger that I wanted without an expensive car note or monthly insurance.

Landers Dodge

Brandy was the reason we came in when I bought my truck. She was great!!! She worked with us & Love her!!! Brett Rogers owner (Dodge)

Andrea Passon Housewife

I couldnt have asked for better experience. Very professional and knowledgeable about vehicle. Shes friendly and answered all my questions. I will recommend dealership to family and friends.

Now want to buy

Faith was very helpful when we talked to her about buying a car. We came just looking not wanting to buy but now us wanting to .She was very knowledgeable when we asked her questions.

Exceptional service with Miss Bates:

Brandy Bates has worked with me closely and has assisted me with my service needs for awhile, now. My car has been running great thanks to her attention to detail, her willingness to listen to me - the Customer - and her ability to go above and beyond. Much of the "art" of Customer Service has been lost these days, particularly with the "big box" environment and mindset. I'm happy, though, that women such as Brandy have corrected my thinking. She has made me a lifelong customer and I will continue to rely upon her ability to get me what I need and without delay. She's a great asset to your team.

Very Good Service.

I called Landers and Brandy answered every single question, with respect, very nice and helpful. She is a really great and hard worker. I recommend her every time I call.

Restored Faith

Several months ago I had a horrible experience at the Dodge dealership on Bert Kouns. Thanks to Brandy in bossier, she has restored my faith with dodge. She was professional, polite, and very friendly. I will definitely recommend her to anybody when I can.

awesome

Brandy bates was very informative and seems to really enjoy her work, I so do look forward to doing business with your company in the near future

Satisfied customer

Brandy was such a pleasure to work with. She is such a sweet, sincere and genuine person and was extremely helpful and knowledgable in every way possible. I will definitely do business with her again if and when the situation arises. Thank you so much for everything.

Friend Referral

I gave a friend of mine Brandy's name. She doesn't believe in surveys and she is not that good with the internet in general. She called and was walked through the whole process by Brandy. My friend was pleasantly surprised by the encounter and how easy Brandy made it for her. Thanks Brandy, you did a great job.

Wonderful experience

I bought a car recently, I worked with Brett. He was straight forward and very nice. He didn't oversale and I was comfortable talking with him about the cars I was looking at and discussing options. He was so friendly and easy to work with. He made the experience pleasnt and to the point. He knew excatly what my options were to fit my needs and wasn't baffled by any questions .

internet salesman

That I brought a car from this salesman and that she did an out standing job on selling the auto to me and that I will recommend others to come to her for an automobile any day

New charger

I called into landers to get more information on the sale they are having on the new chargers. She gave me all the information I was looking for and was so sweet on the phone. When I got to the store she turned me over to a charger expert to finish up the deal but without brandy I would have never came by. Most stores play to many games she gave me all the incentives and discounts over the phone couldn't have asked for better service.

Great Customer Service

Brandy helped me with the parts I needed for my Jeep Wrangler great customer service !! She's very knowledgeable of her job and went the extra steps to make sure I was satisfied Thank You

Outstanding service

Great service and Kayla was awesome in handling the paperwork. Friendly, knowledgable, fast and great representative of this company. I will recommend the company and Kayla in the future.

Delightful!

I was wanting to trade in my vehicle for a jeep. Kayla was very helpful and answered all my questions and was very polite and professional. She made my experience with Landers delightful. I have referred my family and friends to Landers and to Mrs. Kayla

Wonderful!

Wonderful customer service! Kayla answered EVERY question that I had! I would for sure recommend her and Landers to friends! She did great! Good job Landers for hiring people who know how to work with the public!

jeep wrangler

I sent in a email requesting information on a pre owned wrangler. Brandy responded right away and answered all my questions. When I arrived I meet T.J. The sales manager he stayed very involved in the deal and was a great experience. I highly recommend them!

Great Service

Brandy is very knowledgable and kind. She is an asset to Landers Dodge. She took time to address my questions with concern and compassion. Brandydisplayed integrity and I will consult her for all of my futurecar buying needs. Excellent experience!

Energetic

I called in asking about Chryslers and to get more information on them. I talked with Kayla and she was a pleasure to work with! She answered all of my questions to the best of her ability and was easy to talk with. She acted like she was wanting to help me in any way possible! I will def recommend her to anyone I know looking to purchase! She was great!!

Brandy Bates

Brandy Bates is hands down the best employee at Landers Dodge. She is so knowledgeable and has a great work ethic. Also, her customer service skills are excellent; she makes you feel not just as if you are a customer, but as if you are someone she has known forever and truly cares about. From now on, anytime I hear one of my friends or family discuss buying a new vehicle, I will be sending them straight to her.

Brandy Bates is awesome!

Brandy is very friendly and appeared to be very honest. She is very knowledgeable and will do her very best to make the customer happy

Very fun experience.

The sales person always had a smile on and made me smile the whole time of the deal which made this experience a fun experience.

Kayla Freeman

Kayla Freeman is very professional and helps you with everything she can!! My next purchase would definitely be with her!! She works for the customer!!! :))

Very polite

She was very polite and professional! I called in about a new ram she answered all of my questions and I would definitely recommend her to any one who shops at landers!

2009 Dodge Challenger

Brandy is a very informed and thorough sales person. I rated the friendliness as great because Brandy listened to my needs and tried to meet them without being pushy. The quality of work was great because she answered all of my questions about the Challenger and then introduced me to the sales manager. Customer service is great at Landers and Brandy is excellent in her sales manner and vehicle knowledge. I would recommend Landers and Brandy Bates to anyone looking to purchase a vehicle.

Mr Raymond Morgan

She was one of the best employees at a dealership that I have ever talked to. She was very professional with everything we talked about. This will be my sales person ever time is get a new car or truck.

Excellent Customer Service

The customer service I received was excellent. All of the questions that I had were answered with impressionable knowledge and professionalism. I promptness in returning my call showed true dedication to her job. I had a budget to stay in and the dealer was willing and able to work with it. Thanks for Being Outstanding.

Shopping

interested in a jeep Cherokee srt and she was the first one to talk to me and she will be the one I talk too when I make a decision

Excellent

Brandy offered excellent Customer Service when I needed assistance. Good service is a rare occurrence these days and Brandy went above and beyond to answer my questions and concerns. I will definitely return when I make a decision. You will not be disappointed if you choose Brandy to assist you with your car buying needs!

Great Customer Service

Kayla was very polite and easy to talk to. She is very knowledgable about the features of all vehicles we talked about. I would recommend her to anyone looking to purchase a vehicle!

Ashley Calhoun

I went in to price a new/jeep for a reasonable price and Faith and Mr. Doyle were very helpful. They stirred me in the right direction and showed me what they had to offer!

Very pleasant experience

I went in to look at new trucks to see what my options are. Faith did a very professional job giving me my options.We will return to this dealership when we purchase our next truck. Thank you so much for you help.

Professional and knowledgeable

I was extremely satisfied with the level of professionalism and hospitality exhibited by both Ms. Bates and Mr. Hester. I was reviewing Landers' inventory online when I came across a GREAT deal on a Dodge pick-up...It was at that point that I requested a quote for an on line special price. After entering my information, within five minutes I received a call from Ms. Bates. She filled me in on many of the details on the vehicle and gave me the online special price that I requested. She was extraordinarily helpful in providing answers for any of my concerns and questions. As a result of this experience, Brandy Bates remains a highly recommended expert in the field of customer service in my book, based on her extensive professional and knowledgeable approach to dealing with customers...

truck shopping

Great overall service and friendly Sales Person. If you gonna buy, go see Brandey Bates.Go check out the New trucka. Thabk you Brandy for all your help.

customers

Brandy was great I would recommend anybody to her ,she is a great sales lady,she listens and put u with the right car that fits u

Very Helpful

Kayla was very helpful and professional. She was also knowledgeable about the answers to my questions and kept a positive attitude. I would definitely recommend her to the people I know.

Recommendation

I have had to privilege to work with Brandy Bates while shopping for a New Jeep. Ms. Bates was a joy to work. She was not only knowledgable but was friendly and genuinely seemed concerned that my shopping experience be one without hassel or stress.I would strongly recommend that anyone in the market for a new Jeep consider working with Ms. Bates.

very please customer

My experience was very customer friendly. Everyone was nice and my purchase was done in a timely manner. They were very helpful in helping me decided which car I wanted. And found me something that fits me and my families needs.

Faith Bowman

Faith Bowman was extremely helpful with all the information that I needed and was also very professional with me. I would recommend her services to anyone along with this dealership.

sales

She was very sympathetic to my situation and I look forward to buying a car from her. She took her time to talk to me when nobody else would

Great Atmosphere!

Every time I've gone to this location, the people are always friendly and very helpful! They really do make car shopping an easy and great experience!

Gained a new customer!

I purchased my 2013 Ram truck at a different dealer but brought it here for it's first service after a falling out with my selling dealer. I've been in twice and dealt with Courtney in service both times and she has been wonderful. Friendly and professional and got my truck in and out quickly. I will definitely return here for my service in the future. As a side note... every employee I came in contact with at this dealership was friendly and courteous to me, and my son, which is the way it should be, but not always the way it is. Great Job! Thank You!

I started out dealing with Carole, she seemed very...

I started out dealing with Carole, she seemed very inexperienced and I ended up the the manager, Eric. He was extremely unpleasant to deal with. I will drive across town to Heberts in the future.

we are real happy with the dodge dealer that worked with...

we are real happy with the dodge dealer that worked with us we never thought we would come home with a brand new car. i want to thank everybody that worked with us. and we will be back thank you all very much.

Brett Havener made my car buying experience as easy as...

Brett Havener made my car buying experience as easy as possible! He entertained my daughters while I signed my paperwork also. He is an asset to this company!!

This is the second vehicle I have purchased from Landers...

This is the second vehicle I have purchased from Landers (Bossier City, LA). I was still very happy with the first vehicle when I got a text from Willie Curry who said the dealership was looking for some pre-owned vehicles and was curious if I wanted replace it with a newer model. I had 3 conditions: no money down, lower monthly rate and a newer model vehicle. I also said I really wanted a Jeep if that was possible. I arrived at the dealership on a Saturday morning and Mr. Curry met me at my car and even greeted me by name. There was a lot of buzz going around the dealership that day and lots of people all over the lot. A local radio station, KRMD, was there broadcasting live.Willie had already picked out a couple of options for me and we headed to the pre-owned lot for a closer look. Willie was knowledgeable about the vehicle, the Car Fax was already in the vehicle and I fell in love with the first Jeep I was shown. A 2011 Jeep Wrangler and with a little over 8,000 miles. I loved the versatility of the truck, the low mileage, the vehicle still smelled new and the Goodyear tires were new. I knew I wanted this truck and Willie went to work to make it happen. Willie is easy to talk with and a member of the U.S. Army Reserve. Like many people, I do not have perfect credit at this stage in life but, the Team at Landers were able to get me financed and into the Jeep same day. They filled the Jeep up with gas and promised a cleaning and detailing of the vehicle on a day it wasn't raining. With less than perfect credit, these professionals never made me feel anything other than a valued customer and even empathized and shared stories about their own credit histories and pitfalls. If you are in the market for a Jeep or any of the other vehicles sold at Landers Dodge Chrysler Jeep RAM on Benton Road in Bossier City, Louisiana, I wholeheartedly recommend the Team at Landers. They will take very good care of you and ensure you get the best deal possible for whatever vehicle you are looking for.I have dreamed of owning a Jeep since I was 10 years old. Now at the age of 53, Landers helped make that dream come true. Thank you Mr. Curry, Mr. Carter and Landers for an incredible experience and great customer service.

Service department is a joke.

Their service department is sub-par at best. They failed to provide me with updates on my repair work. Even worse, they took two days to return my calls when I inquired about the status. Their sales department is fine, but don't trust their service department to fix anything.

Great response

Good selection, but would like bottom line price???

Stay Away from this Dealer

Worst car dealership I have ever visited. I went to the dealership to look at a truck that was listed on THEIR website for $17,988. After standing in the parking lot for 20 minutes, I finally had to go inside to try and find someone to help me. There were no salesmen there at all and a finance manager had to help me. He said he was going to get the keys. 15 minutes later he shows back up with a salesman, and no keys. The salesman then tells me he is going to get the keys and will be right back. After 15 more minutes he finally returns to tell me that they can not find the keys. I then ask him about the price, which advertised was $17,988, he tells me the price is around $24,000. So I show him their website with the price they have and he is completely surprised and suggest that maybe its a sale price, but he doesn't know. I was ready to buy the truck that day at their advertised price, but since they couldn't seem to find the keys or know what the price of the truck was, I did not and will not ever do business with them.