Landers Buick GMC

Fantastic!

I have dealt with many dealerships in the past and this one overall was far better than any I have ever seen from top to bottom.

GREAT EXPERIENCE!!!!!!!

Great experience all the way through. it was worth the drive from Collierville!!!!Took great care of me and were respectful of my time.

They have done better.

I used the web site to book an appointment. I explain what I need and even sent an email to the service person that the site paired me with. When I arrived at the dealership, It was apparent that the service person had not read the email or had any idea I had an appointment. Because I am a service provider I can't be away from home for very long. I was made an hour while they did an estimate and oil change. I then had to return the next day because the part had to be ordered. I will say this. This is not how the service department has treated me in the past. So I'm hoping this was a one time event.

Great to deal with A+

Each time I have interacted with the service department, It has been a treat. Each person is professional and nice to interact with.

Great job

Great experience. Best I have delta with in a long time

LANDERS GMC

Very good experience at Landers Gmc purchased a GMC Terrain

Loved the customer service

Very pleasant buying process. We couldn't have asked for better service.

Made it happen!

Very pleasant car buying experience. Told them exactly what I was looking for and they made it happen. They even took our motorcycle as a trade-in. Would definitely recommend to anyone!

2016 GMC Sierra 1500

EVERYONE at Landers was extremely professional and comforting. I was expecting to be dealing with a shady salesman, and I was very nervous about that, but I was very wrong. We received honest, true information and were dealt with in a fair and honest way. I use to be a Ford person, but from the way we were treated at Landers....a Ford will NEVER be in my driveway again!

No hassle truck buying with unbeatable pricing

Alice Whalen was professional, listened to me when expressing my needs, wants and wishes as did Bobby the sales manager. Pleasurable purchasing experience with no hassle. Also, Al in finance is always great.

Awesome service

My experience was awesome with Terry & the other Lander's associates.. I appreciate how he broke everything down to my understanding, how easy he made it to even want to purchase a new truck, and how they worked so hard to save me money.... I was very excited about purchasing my truck from a Great salesman who knew his job very well. Thanks again and Happy New Year to you all!!

MICHAEL WILLIAMS IS A GREAT SALES ASSOCIATE

MY SALES REP MICHAEL WAS EXCEPTIONAL, IN FACT MY PARENTS WERE NOT SHOPPING FOR A NEW VEHICLE BUT THEY ARE SERIOUSLY CONSIDERING BUYING A TRUCK AND HAVING MICHAEL HELP WITH IT. THAT IS HOW GOOD HE WAS. GREAT JOB!

great service clean facility friendly staff

The dealership was very clean and comfortable. This was my first time to use the service department but it will not be my last. Everyone was very accommodating.

Excellent customer svc, courteous and informative

Came in for 60K mile maintenance on 2011 Acadia and was given excellent service as well as thorough information on additional service needed.

great selection and super customer service1

outstanding customer service, salesman had great product knowledge...super experience from beginning to end - from sales to financewould recommend to anyone

Car Service

My visit there was done in a timely manner every thing I went in for was done and everyone was so polite.

Oil change and seal leak

Very professional and well informed.Service was done in a timely manner.My wait was minimal also the tech doing the work found that a seal was leaking that service was addressed as well

great service

everything was done to my truck, that, I request. I am a older lady, it would be nice gesture to have my truck wash... I would be willing to tip the person who washing truck...

My visit to Landers GMC Southaven Ms

Jeff was very courteous and informed me of recent recalls which were taken care of as well as letting me know it was time for a fuel service which had it done. Thanks again. Robert

Wonderful

It was very very nice a the sales person that helped mePick out my car was wonderful simply outstanding I would like to tell her thank you very much

Great service

Our salesman, Allen Carson, was very helpful and patient with us. We brought our three small children with us and he made our experience go as smooth as possible. We are very satisfied with the service we received and we're happy with our purchase.

Landers Buick GMC,Goodman Road

I was very pleased with the service provided us,Our salesman Noel was very friendly and helped us with our decision.Every one was very friendly,Thank you for great service, I will highly reccomend Landers Buick,GMC

Landers Buick Review

September 5, 2015To: Landers GMC BuickRe: Recent car purchaseThis review is being written as it relates to my recent purchase of a Buick Lacrosse.My salesman, Mr. Randolph Bolton, was very professional, knowledgeable, and patient. From my first contact with him in the spring he displayed his interest in assisting me in making the correct car selection for me (September). He did not pressure me, but kept me informed via email of sales. Mr. Bolton even sent me a recipe for the July 4th holiday. Each time that I visited the dealership, I was given the same amount of patience and professionalism until I made my car selection choice. His professional attitude lead to my choice of automobile and dealership. Other Landers associates Jason Puckett (Service Dept.) came in introduced himself and Al Marchionda (Finance) both gave me their business cards to assist me in the future if I experienced any problems. After my return the following day, another associate, (James Washington), aided me in obtaining a car manual and informed me of the new car owner clinic. Mr. Washington too offered his assistance in helping me learn the uses of my purchase. Since my purchase, Mr. Randolph has called to check to see if everything was alright with my Lacrosse.I know that the end product is to make a sale, but the Landers associates have my highest praise for offering service as if the customer really matters.I am a senior citizen and I really appreciated being addressed as Miss Hayes or Miss Linda and not Linda, which I detest and is a turn off to seniors. For me, professionalism and no pressure lead to the purchase of my 2015 Buick Lacrosse. I will be making referrals to Mr. Bolton and Landers. Thanks for a job well done. Sincerely, Ms. Linda Hayes

Great Service

Jeff was very helpful and explained to me the issues with my vehicle and the necessary steps of the importance of having these issues addressed. He informed me of the priority of each issue.

Good service

Every time I come to service department I'm treated with a smile and given great price for my oil change.

Great with time

she did a great job in time wise and then I was happy thank you Stacy for a job well done

Great service

I have been a regular for sometime now and enjoy dealing with folks I know and know me on sight. The service department does great work and if something isn't right will correct it usually on the spot.

I was given a tour of the facility. Great idea

Very happy with the service and help I got from clint and. Ben I will be recommending this Dealership to any of my friends and Co workers looking to buy a car

clen facilities, nice employees

great employees that care about your needs and want to satisfy your every need. thanks for taking care of my needs.

Excellent salesman

A. Whalen was excellent during my car buying experience. She was patient and thorough. I am very pleased in the selection that I made. I would definitely recommend her to family and friends.

Very please with my experience

Great experience was very Happy with Allen he took me on test drive and then Noel Driver took over and got me the Truck I wanted to buy for my husband and was able to drive it home to him that night to surprise him and I didn't have to worry about leaving my car there overnight, Noel even drove some paperwork to me at work the next day to help me out..

Good service representative

I like that when I have to leave my vehicle for service, my service rep gives me a loaner so I don't have to wait for my vehicle if it's going to take a while

Great review

Everyone was so wonderful to me. I was treated so nice by Ewall and Al. I love the car I was sold. It was just great.

Great service

The experience was really great, I did not have long to wait. All my questions were answered and my car was taken care of.

Everything went very well.

We had a great experience. Our salesperson helped us find the car we were looking for and we were able to buy it at a satisfactory price.

Great service,

My experience was great. The sales person and the service department was very courteous and thorough. I was impressed by the new car ownership clinic.

Great quick service

it was 4 PM on a monday and I pull in for an oil change. they had me out in less than 30 minutes! Great Job!

Service and maintenance

Very helpful and courteous. Our salesman, lee kicker, remembered me and spoke to me. Hard to find that kind of service anymore.

oil change

The service department always does a great job. The staff is friendly and call me by name. They are personable.

Excellent Experience

Immediately greeted by very friendly staff member who met my vehicle shopping needs perfectly. He was very eger to help me find exactly what I was looking for and he did just that! This was my best car buying experience by far!

Awesome Dealership and service dept

Jeff holland was very attentive and listen carefully to my needs for my car. He is very professional and I trusted him.This dealership is up and above from all the rest. They truly make you feel welcomed and appreciate your business. I am very happy I bought a buick and I bought it from them!

Great service, clean facility. Very prfessional.

My repair issue was handled professionally. A loaner car was provided as we waited for parts. My car was repaired as soon as the parts were available. I am extremely satisfied.

Great Service!

This was 2nd service for same problem. Jeff was great in providing me a loaner truck that we very much enjoyed. Additional problem in the emission system was detected and the truck is now running properly.

Great customer service

The salesman was very friendly and helpful,we're very completely satisfied with the service customer service and totally love our 2015 GMC Truck, Good Job Landers

Great service, greater people

The salesman, Julian, and the financial manager, Al, were very polite and easy to work with. They were very professional throughout the entire process. They worked with my husband and me to make it possible for me to purchase the Buick Encore from them. I live 2 hours away from Southhaven and I am seriously thinking of going back to them for my routine maintenance. I was very pleased with my experience. I can't think of anything negative to say. They were GREAT!

Great Service

Service was excellent, they found me the best deal for a set of tires to ensure that I rode as smooth as the day I purchased the car.

Great Dealership! Great Service!

We were greeted right away by a salesman, each time we came. They were NOT pushy at all, but allowed us the time to look, test drive, and then talk privately. They were all very knowledgeable about all the vehicles we looked at. We were very impressed!

Gross overcharge for service!

BEWARE!!! Talk about overpriced!.. I took my wife's Solstice in due to a small coolant leak. According to the tech the water pump needed replacing. I figured I may pay a little more at the dealership, but they wanted almost $1400 to replace the water pump! I spoke to another dealership in Memphis and they were half that price! I spoke to two other auto repair centers, and everyone else was less than half what they wanted to charge. I learned my lesson! They charged me $99 (plus tax) to diagnose... While that is excessive...Ok. Then when I went to pick it up they tried to add a $15 misc charge on as well!! They told me it was an environmental fee. REALLY??!! I have to pay an environmental fee to have you diagnose??!! I refused to pay it and they took it off. Take my advice and do not use their service department unless you are will to pay double or more. Had the same service done elsewhere, same warranty, for ~$500.

I had a pleasure experience with friendly service

I took my car in for a it's scheduled oil change.I was in and out at at reasonable time. I liked not having to wait a long time.

great experience

very friendly employees...never felt pressured to purchase anything....thank you Daniel for being patient and answering all our questions while we looked at multiple vehicles....we love our new buick!!!

Landers Buick/GMC

Sales lady was very nice and knowledgeable. We felt she gave us a good deal and tried to find exactly what we needed for our family.

Best Car Buying Experience

Just bought a 2015 Terrain Denali. Tom S was very helpful in choosing a vehicle and explaining all the features to us. He worked with Al to get us a great price. Also Bob made sure we were completely satisfied with our new vehicle. The entire team made buying a car a breeze, and there are no second thoughts or regrets. Thanks a bunch Lander's Buick GMC. Worth the drive from anywhere to work with people like these!

Very friendly

Very friendly representatives, who walked me through the entire process.

Great sales team!

Best buying experience we have ever had purchasing a vehicle. They told us they would work to make us a deal & they meant it! We got the truck we wanted but never thought we could afford!!! From our salesman Clint,sales manager Ken, & Chase the finance guy, they ALL worked very hard to get us a truck that fit our needs & our budget. We love our new truck & will definitely buy from them again. They shoot straight & do what they say they will do!

BEST CAR BUYING EXPERIENCE in 30 YEARS!

Was looking for a late model used car with less miles than my current car. They had a very good selection & a great deal on a new model. Nowell explained everything in the car extremely well. Very knowledgeable & helpful. Wonderful experience from everyone-sales, finance, service introduction & the infotainment specialist! I have already referred 2 others (who live over 30 miles away) to Landers Buick..... I bought the new 2014 because of the great incentives.

Recalls and Service are Exclent!

We had a recall on our GMC and Landers not only fixed the recalls and kept in contact with us while the repair was done, but they provided excellent service and were dependable on the workmanship. We are very satisfied with this dealership and would definitely be a regular customer of theirs in the future. We appreciate the way they do what they say and stand behind their work and word. We are like everyone--we depend on our vehicle to be in top shape and be able to depend upon it when we use it. We feel that our vehicle is in excellent condition because of the work done on it at Landers. Thank you Landers!!

Great dealership

I had a very pleased and satisfied experience with this dealership.

Great Service

We were on vacation and had a fluid leak called after hours on Saturday but Jason answered and said come in Monday AM and we will take care of you.. Monday in less then four hours Dwain had us back on the road ......Great Job....Thank you Guy & Gail

fast and friendly experience

I was in and out with a brand new car in less than 2 hours. Everyone was so polite and answered all questions

buying experience

My salesperson was very knowlegable and very courteous. I did question rebates that were on television but were told there were none for the Sierra pickups. Overall very good experience for a first time GMC buyer.

Car buying made easy

This was car shopping made easy. The salesman quickly found what I wanted with the right color and options. After a test drive and a few minutes with the finance manager I was on my with anew vehicle

Excellent customer service

Frienly customer service and to meet the owner of that dealership.....shook his hand. Travis was and excellent salesman, his attention to the customers needs and the time that it took for everyone to process paperwork because of my pressing time to get to work. Thanks for all the speedy work in getting me into my 2014 Terrain. This is my first time ever owning a brand new vehicle and i'm loving it because I'ts what i wanted. I'm a very happy customer

great service , wonderful people , excellent locat

one of the best sales and service department's i have ever dealt with. very impressed with your finance dept employee and overall attitude of customer care you showed , very impressed and thankyou.

Wonderful car buying experience

My experience at Landers was beyond what I expected to encounter at a car dealership because of the salesman I dealt with, Clinton Buckhanon, who made sure I was completely satisfied with my vehicle of choice, and made me feel comfortable to ask any questions about purchasing a new vehicle.

Great experience

Great experience. Service writer was standing waiting for me when I got there. Took all the info. Sent me to the lounge offering doughnuts. After about 30 minutes, service writer brought work order to the cashier. Paid. Got my receipt and to top it all off an apple!! It is odd to get great service at a dealership but this one sure has it.

Great service, clean facilities, excellent

I was treated very good and I was very pleased with the way the salesman handled my purchase. It didn't take long at all and he took me right to a vehicle I described as wanting. I didn't have to spend hours looking at different vehicles. Everyone supper nice and respectful!!!

Excellent people, great facility,

When I bring my wife's vehicle to the dealership, I expect it to be diagnosed properly and fixed in the same manner. It was done to my satisfaction. Appreciate Jeff Holland for his honesty as a service advisor and Tony Roberson for running a good, honest service department.

GREAT SERVICE AND VERY HELPFUL SALESMAN.

EVEYONE WAS VERY FRIENDLEY AND HELPFUL. WILL DEFINITELY RECOMMEND THIS DEALSHIP.WAS ON OFTHE EASIER AND PLEASANT BUYING EXPERIENCE IVE HAD. WILL BE LOOKING FOR OUR DAUGHTER A CAR SOON WILL RETURN TO LANDERS SOUTHAVEN TO TRY AND FIND HER CAR.OUR SALEMAN MICHEAL WAS REALLY OUTSTANDING IN HELPING US. THANK YOU PAUL HUNT

superb service and excellent facility

I was very please with the speedy service and with your the courteous service employees. I also feel that Randy is the best pitch man that I have ever encountered and he is a sincere and honest manager. I wish this dealership continuous success.

Good service, clean dealership, good hospitality

A great experience purchasing the car. Salesman Mike found the truck I wanted in less than 24 hours. A little rocky picking it up due to miscommunication, but the team at Launders more than made up for it! Would definitely recommend to friends and family!

buy your vehicle here!

It was awesome. The staff very friendly, helpful.This dealership needs to teach and train the other non Landers dealerships around this area. The whole transaction, I. Was at ease and not scared and my blood pressure stayed normal.The managers here KNOW how to lead their team.

Clean Up

Great job --- very friendly. Wait was a bit long, but I didn't have an appt. I will definitely come back.

great service, place very clean

Jordan Dock was a great sales person. I'll tell my friends and church member to talk only to Jordan Dock.

great service

the staff was very professional and courteous. the service is great and they try to make you feel like family.

Great Experience!

I enjoyed my experience at Landers! My car is beautiful. I'm very pleased with Clint. He is so knowledgeable about Buick's cars. He was very helpful to me.

Landers Buick Southhaven

I came in for a oil change but he said I needed transmission fuild also changed. I let him do it but my son said it should not have been done until 100.000 miles. Its done now so I don't need to worry about it.

Wonderful place to buy a car

Great place to buy a car, I was very satisfied with the deal I got and with the service on landers. Next time I buy a vehicle, it will be from landers gmc!

continued Outstanding Service

I love this service department it continues to keep up my car up to date .Jason is not in the service department is a great asset to this company he always does an outstanding job everytime I bring anything

One of the Best Experience every

My experience have always being excellent at Landers Buick GMC in Southaven, MS. I continue to share with friends, family, and just people I meet daily that if the want the best in customer care please go to Landers Buick GMC for your new or use car experience. You want regret it. They are the best at what they do.

Good service and facilities

I used a coupon for an oil change. The coupon price for the oil change was $24.99. When I went to pay for my oil change the price was $39.00. I question the cashier about the price and she advise the coupon was for 5 quarts of oil and my vehicle required 6 quarts. After double checking the coupon it said up to 6 quarts. They did change the price but I still had to pay $33.00 for the oil change. The service was great and fast, however I think when advertise one price and charge another price that is deceptive advertising .

Excellent service. friendly people

The service writer was very friendly and answered all my questions. He explained what was done to my car afterwards. I also visited with my salesman, Clint who saw me sitting in lounge and made sure I didn't need anything. I was treated very well while in your building/ Thanks

Great service

The staff there always takes real good care of my vehicle and any needs I may have. They are courteous, knowledgeable, and friendly.

Excellent service department

The service department did it again. Excellent Service and Jason keep up the outstanding work. I would find another service center if Jason leaves. He's a must keep!!!

Great customers services, and great location

I were very pleased to have this worked done to my truck during the past 3 weeks. Thank you guys a lot for all of the help!

Great service, fast & courteous

Landers is courteous when I come in & they know me by name.They are very attentive to my needs on my GMC.

Service department with dedication and commitment

Always treated like a family member. The service is with pride and ownership of product. To ensure my happiness and awesome driving experience. GREAT JOB AS ALWAYS! When are we celebrating the NEW ONE to the family. "LOL"

Buying a truck was easy

Everyone was very nice. Made us feel that our business was important. We both talked about how easy this was.. the smoothest vehicle purchase ever.

great salesperson, no hassle and honest up front!

Noel Driver was courteous and professional and secured me the best deal in the area. I shopped it against several other dealers and Mr Driver was honest and shot me a great deal from the get go!

Terrible attitude

My wife and I purchased a 2012 Acadia (Certified Used Vehicle) June 2013 during the time we lived in South MS. The airbag light came and we took it to a dealer for repair in South MS three separate times. They always cleaned a connector under the seat. Our airbag light came on again yesterday and I took it to Landers GMC-Buick this morning (7/20/2014) for an oil change and tire rotation and airbag repair. I talked with Jeff and told him it was a reoccurring problem; however, they did not perform the first three repairs. He shared that GM required them to clean the connectors first and them they fix the problem, since mine had been cleaned they would repair it. He called about 8:30am and gave me a list of repairs our car needed that was not covered under warranty. The transmission fluid was deteriorating, air filter, fuel system flush, and throttle body. I asked if the airbag was fix and the serve completed and he said no. I asked him about the warranty and it seemed to offend him, he was rude to point I interrupted and asked him to stop talking and allow me to take for a moment and he did, but he heard nothing I said. It turn out they cleaned the connector for the fourth time in 5 months,; although, they did not clean the connector the first three times. My question is why does the connector need cleaned so much. When I asked him what connector, he was rude an said there are over 200 connectors on the airbag. I would not recommend Landers GNC-Buick to anyone. I am a public figure within this community and will not gossip about them or run them down, but I will politely discourage anyone who asks about my experience with them. Sincerely, Rev. Price

Had to take it back

Had to return my car for service because the technician messed up something under the hood during my previous service. They suggested that I needed a fuel flush and after I got it done my car started to make rattling sounds when I gave it gas. It got so bad that it was loud when I returned 4 days later. They said there were some recall issues but I stressed it was the last visit. They had to replace so much stuff to get it right. Also, the tech forgot to reset my tire rotation sensor. I was putting air in the wrong tire. It was up to 60 lbs. before I realize it was the other tire. I believe I'm gonna have to trade it in within the year because I still hear that rattle when I start the car.

Great friendly service

Jordon worked with me for a long time. He never put pressure on me to buy a truck. He was very understanding and supporting. He is a great car salesman.

Great Service

I had a great experience. Both of the service associates, were very helpful, knowledgeable and professional. I had spoken with Jason Puckett on Thursday, he set up an appointment for Friday morning, he explained to me the problem with my tires. After the service he explained everything that had been done, Again, it was a great experience.

great buying experience

the salesman Paul Dillard was awesome!!! the whole staff was awesome the way they helped me get into a newer vehicle which, i will end up paying less for than the used one i originally purchsed. i love the truck although,i still wish i'd have gotten a four door having two kids but,i just couldnt afford any more. but,the overall experience was great starting with the very fast response from Stormy after i submitted my email request.i will definately stay with the Landers family because both times i have been treated like just that "FAMILY" and i really appreciate it!! you don't get that kind of treatment very much anymore. Thank You very much and have a safe and Happy New Year!!!

ideal location with large selection of vehicles

All employees and management staff that I had contact with acted professional. They were very cordial;courteous;and displayed an air of truth and honesty.The salesman were very patient in his efforts to make a sale. In others words he was not pushy nor forceful in his attempt to make a deal.

Great Service

O'Dean and Al, the Finance Manager, were both friendly, very helpful and professional. I arrived nervous and on guard and thanks to Al and O'Dean, I left relaxed, happy, well taken care of and A NEW CAR!!!

Dealership volunteered to make repairs

I stopped by the dealership to have air put in my tires. The service person (Jeff) asked me if I thought my engine sounded noisy. I had mentioned that fact when my oil was changed about a month earlier. He said the noise was caused by the timing chain, that GM recently became aware of the problem occurring in some cars, and GM would replace the part and fix the problem for free. I was given a loner car, and the repairs were made. The engine run quieter, and I appreciate being told about the situation and that repairs were authorized by GM. I am very pleased that Jeff volunteered the information.

Great Sales Associate

Jordan Dock, is a great Sales Associate. Jordan calls on a regular basis to see how I am doing and how the car is running and if I need anything. Jordan is very kind and very professional.

Everything was a pleasure to deal with

Always a pleasure to go and get what I need done & done right.

Customer friendly

Jason who waited on me is such a natural at what he does. Not only is he automobile savy, but he's got the personality to boot! As an aside, he helped give me a quick lesson on jumping a friend's car off with cables! I always look for him first! And kudos to your technicians! I don't trust anyone else to work on my car! Thanks Jason.....thanks Landers!

Great service.

I love jeff! He was a pleasure to deal with and will reccomend Landers GMC to everyone.

Great Service and Facility

The experience of buying a new vehicle after ten years went very smoothly and we were extremely pleased with our salesman.

Buying a car at Landers

Made buying a car easy. I did everything over the phone. I knew what truck I wanted, they showed me my options, I picked the one that fit me, we discussed price and then came to terms all while I sat at home. Best of all it was a great deal and I didn't have to spend all day at a dealership haggling. Best of all they delivered the truck to me we signed the paper work and I was done. Could not have been any easier to buy a car. Thanks Landers!

Service

The service was performed at the scheduled time with courtesy and expertise. Thank you

Excellent Service

I feel very welcomed and comfortable at the dealership. Jordan ( my salesman) remembers my name without hesitation and that is a big customer service acknowledgement. Jordan and everyone else are very friendly and helpful. I am glad I chose Landers Southaven for my future busines

Great Service

Recall repair and oil change were completed in less than 45 minutes from the time we walked in. Very good thing!

An apple a day

I was very happy with my visited at Landers Southaven. The employees were very nice, and I was addressed by my name and that is important when someone takes the time to learn your name even though your visit in short.The apple at the end of my checkout was something new and very unique, I like it, an apple day keeps the Doctor away. way to go.

Service appointment

The service was great! The employees were friendly and informative. All the questions I had were answered by knowledgable people.

Great Day!

Don was great very open and assuring that I understood the entire process.

Pleasant service

I had a very pleasant buying experience with this dealer.

Patricia Post

There was no high pressure sales tactics used. Our salesman answered all of our questions and was straighforward with us. Every member of the staff we came into contact with was friendly and helpful. We would definitely buy a car from here again.

Great Service

A big thanks to Jason Buckett for always making it so easy to drop off, pickup, keeping us updated with what going on & answering any question possible to help. I've been using the service dept at Landers Buick GMC since they opened & love it. What a great team!

Service Department

I have used the Service Department several times, and I have not been disappointed. They are friendly with good customer service.