Land Rover of Parsippany, Inc

Experience leasing an Range Rover at Paul Miller

We were looking to lease an Evoque. Everyone was very helpful explaining the process. Craig Stanzione was particularly helpful. He was thorough and answered allour questions with patience and good humor. I would definitely recommend him toto our family, friends and my co-workers interested in purchasing or leasing a Land Roveror Jaguar.Sincerely,Ed and Barbara Grace

FIVE STARS ***** to Land Rover Parsippany!!!

It all started with a simple online inquiry.I was in the market for a new luxury brand and Land Rover was in my list too.Coming from Lexus - one of the best in customer service and after sales - my expectations were high.Entire crew at Land Rover Parsippany, especially Craig Stanzione and Greg Fioretti (the GM of the dealer ship) left no stone un-turned to make my car buying experience seamless and nothing short of 100% satisfaction.Following are some key qualities of the Land Rover Parsippany dealership:- Very competitive in pricing - if you think you got the best deal from some other dealership, just check once with Land Rover Parsippany and I bet you will get a much much better deal with them. That's is exactly what happened with me!!!- Extremely ethical - no monkey business. What they say is what you get. - Consistent - they will not throw just any number to get your foot in the door - like most people do in the business do. Whether you talk to them on phone or email, whatever numbers they tell you, they will honor them when you eventually come in - again, this is from my first hand experience.- Very very very customer friendly- Extremely respectful regardless of whether you become their customer or notFIVE STARS ***** to Land Rover Parsippany and its amazing crew!!

Purchasing our new Range Rover

Our purchase experience with Mike our sales person was a pleasure.He never rushed us and was very helpful.I would highly recommend your dealership.

Land Rover purchase

Excellent service A+, my sales person craig was very attentive & made the purchase very smooth.

Purchased a Range Rover Sport

We made two trips to this dealership, once to see and purchase car, and the second time to pick it up. It was a smooth process, with the help of " Big Mike", our salesman.

Kevin Grant

Kevin made it easy and so did Mike Medwin. My wife is very happy with her new truck.

Customer service at its best

I am in the hospitality industry and know what my customers expect. Well, they more than exceeded my expectations. Best experience I've ever had when purchasing a vehicle. Aaa ....Denis was awesome!

Range Rover Sport 2013

5 stars all the way on my recent servicing On my R.R.S.. Thanks to the whole crew down at Paul Miller Parsippany Land Rover . More like family.

Range Rover Sport

I unexpectedly had the brake pad light go on and the dealer fit me right in with a loaner car since I couldn't delay the service. I appreciate that.

Mr Range sport

Good professional service done , paid attention to all requests and recallsPlus vehicle returned nicely cleaned up,I am pleased overall

Excellent service

The staff was very courteous and was able to resolve the problem with my radio.

Land Rover

Yurt was a consummate professional and very accommodating to our needs.

Range Rover super charge 2015

I bought my Range Rover in 10/2015 I had some issues with With the car, vibration at certain speed , which was an issue I read about in Range Rover form, I brought the car to the dealer Many times to fix the issue and the were able to fix it they Change the tires . The service at parsippany dealer was greatAnd I would like to thank in this review Mike he is a great person in dealingWith customer service and handling customer concern , honestAnd excellent person , I was upset because of the issue in my carBut because of Mike and the rest of the crew i had a good Experience with service .

Admin.

Best dealership for service, handsdown! I arrived at 7:30 am and was in my loaner car by 7:45 am. This process alone makes me happy. I could not ask for a better service department. My vehicle was finished as promised.

Service on my 2005 LR3

My experience with Paul Miller Land Rover in Parsippany NJ was beyond pleasant. From the moment I arrived and was greeted by a man named Luke to picking up my keys from a mechanic named Mike, I was literally treated like the staff there had no other mission but to make me satisfied with their service. Each member of their staff were courteous and professional, I was informed of every bit of repair BEFORE it happened, there were no hidden fees or "adjustments" to the initial quote and I felt more like I was dealing with my small time local mechanic than with one of the biggest Land Rover dealers in the North East. The fact that I wasn't driving a new vehicle but rather an 11 year old one didn't have any bearing on their treatment of me and the professionalism with which they conducted themselves. My loaner vehicle was exceptional as was the representative who worked with me. I could not be happier with the staff there. 5 stars!

Purchased Range Rover

Excellent sales person . Handled a majority of the negotiating via email which was my preference. Showroom was small but not an issue for me . Finance person seemed reasonable when discussing after market options .Highly recommend

Dennis Sweeney

Mike was very good at the front desk. He was very helpful and very good.

Mr Sutton

These guys helped me out and accommodated me when others couldn't. I will be returning!

Land rover

Dennis Devir the salesman was very helpful. He knew were we needed to be and tried his hardest to get us there. When I picked up the car he went over the whole car with and took the time to explain everything.

Service

Great experience ad usual. Was kept informed every day. Loved the response

Land Rover

Great service , and nice service writers. Everyone says hello in the waiting area. And makes you feel comfortable. I always get my vehicle serviced here and recommend anyone else to do the same.

Service Care

Great service and people. I have a Range Rover and the service they provide is top notch. They treat everyone like a VIP.

Excellent dealer and sales person. Would recommend

Sales representative was excellent. Would highly recommend to others.

Survey

Great customer service Rep and service maintenace. Hours of operations

2013 Range Rover Sport HSE Lux - Service

I would like to personally thank a gentleman by the name of Bob Decker at Parsippany Land Rover service dept. Mr. Decker your a professional at your trade, keeping me updated on the repair throughout the process and informed on future service recommendations. Overall it was a Outstanding experience. Thanks again from me and my Landy.

S. Bonardi

Completely satisfied with the buying process. Sales rep was knowledgeable, professional and courteous.

Review

This is our 2nd Land Rover purchase from Paul Miller and we plan on purchasing the relaunch of the updated Defender in 2 years.Jim Pappas is excellent, his knowledge of the brand and historical models are second to none. He was thoroughly helpful throughout the entire process.

Lindsay zotz

I was very pleased with the whole process of leasing my vehicle. Dennis was very helpful and explained all of the vehicle functions in entirety. Nicole Siwek although not a sales person was very helpful as well. My whole experience was made easy!

Owner

Very courteous and professional ! Everything was explained in detail and there was no pressure to make my decision on the spot!

My favorite vehicle ever!

Robert was so helpful and we absolutely love the vehicle. 2 days after getting it we had to drive to Tennessee in a terrible rain storm. The vehicle preformed excellently. I feel very safe while driving and the pot holes on our street don't feel as bad as they did in the BMW x3.

paladino

Always very satisfied! Michael Barbone took my car a day earlier because my battery totally died.Made it more convenient for me. I really appreciate his great service and reliablity.

Great job!

I get my Land Rover serviced here. No long waits, lines etc. They are very professional, fast and courteous!! Mike was very helpful as usual.

Edgar Turcios

Excellent customer service. Bob at the service desk always very help full and takes good care of my needs and he make sure that my car is done on time. I'll hilly recommend the dealer for the car's quality and the excellent customer service.

Michael Galle sales guide

A very easy and positive purchasing experience, Michael listened , didn't sell.

Real expertise at this dealership

I had the privileged to work with Jim Pappas while buying my new Range Rover. He has been "messing around" with vehicles from the Land Rover family for many years, and his experience shows. It was quick and easy to get to a spec that worked for me, and he was able to quickly find a car that included what we wanted. At delivery, he spent a lot of time going over the vehicle with me, again within the context of how I am going to use it (towing). Overall, a great experience!

Go see Dennis!

After comparing the Mercedes GLA-250 to the Evoque, the Evoque won hands down. Dennis, our salesman, treated my wife and son (and I) with nothing but respect from the moment we walked in - and I purposely "dress down" when I go out because I love people to judge the cover and who wants to wear a suit on a day off. Dennis, knew every option, and he knew how to explain it and in what order. He found us the perfect model with options that we wanted, and even some we didn't even know we wanted, but are so thankful we got them! Dennis also negociated a great deal and got us every dollar possible for the trade-in. Couldn't be happier with the experience, and I've already referred a friend to see Dennis for their next SUV.

good service

car issues repaired. satisfied with service. not sure why i need to write 50 characters

delivery of new car

mike was a gentleman and should concern and care. very reasonable and personable. thank you!

Salesman Charles was honest, helpful & never pushy

This is my first Land Rover. When I walked into the dealership I was greeted very warmly by the young female receptionist, who paged a salesman. The salesman that came to me was Charles, who I can't say enough good things about. He went over all of my options and got the best deal he could get me. Charles was open and honest about all of the numbers involved in buying a vehicle. Charles even text me from his personal cell phone to update me on how things were going. That was a first!! When we went to pick up our Land Rover, Charles, along with Aldo, the Business Manager made us feel like we had known them for years. They went over everything that we needed to know about the vehicle and explained to us some options available for our protection. From start to finish, this was the best car buying experience I've ever had!! CSS & DTM

Excellent Service

Stanley is an excellent service rep. He is always willing to answer any questions you may and he makes you feel welcome I would definitely recommend his service team.

new lease

I had the pleasure of leasing my first Range Rover from sales rep Craig. Loved him and I love my car. This is my first time leasing and I'm a bit nervous. Craig was great I was allowed to have the time to think about my purchase with no pressure. I would highly recommend Craig and Land Rover of Parsippany.

Great Service...Great People

Had my wife's Range Rover Sport serviced recently. Bob did an excellent job of keeping me informed of progress and even worked with the warranty company. Great Service...great people

service is the key

once again, a to do list chore becomes a pleasant experience! nice people, efficient and considerate of my time. They know how its done. treat others as you would like to be treated. Bob is a great service advisor and Jim is a first rate sales associate.

Excellent experience at Land Rover, Parsippany, NJ

I purchased my second LR4 Land Rover at Land Rover Parsippany, NJ dealership. I had excellent experience during the procedure. The dealer was great, very helpful, polite, he prompt responded for all my emails/ questions and helped me all the way until I received my new car. I was very satisfied with all the trading / buying procedure and the dealer's amaizing helpful job. I really recommend this dealership to everyone!

Both Sales and Service have been professional

I bought a lightly used LR4 here a few years ago. It was the first used car i'd ever purchased. The car has been extremely durable and reliable. The buying process was very smooth and hassle free. I also bring the car in for service or upgrades from time to time, they have done an excellent job each time. Just recently had to bring the car in for an emissions recall issue. I called on Thursday for an appointment and was able to get it done on Saturday. Took 1 hour all in. The service rep was very helpful.

good service

Had truck serviced there ... stanley was great took good care of me

Happy Range Rover

I was stuck on New Years eve and they brought me a loaner and picked up my car. Car was fixed and all is well. I recommend them always. Mike Rose and Mike Barbone are a pleasure dealing with as well as Jim pappas when the car was purchased.

GREAT people!!! GREAT place!!!

Even though I have purchased many cars, my experience with Fabian and his manager, Greg, at Land Rover Parsippany was the most enjoyable! Fabian made the whole process so easy and comfortable, he took care of everything. All I had to do was - pick up my new Range Rover. I have already recommended this place and Fabian as a salesperson to a few of my friends, who are looking to get a Range Rovers.

great service

Excellent service, friendly staff, helpful and knowledgeable people helping

Outstanding Service and flexibility

Our family was visiting NYC from out of state (MI) during the holidays and had a tire blow out on the expressway on our way home (pot hole related). Mike Carbone and team was extremely helpful in fitting us in on an urgent basis on a Saturday. Your facility had replacement tires ready and in a few hours were were back on the road. My wife, kids and I truly appreciate your professionalism and flexibility in accommodating us during a very stressful time. We know we can count on the Land Rover family to deliver outstanding service, even when out of state. The 10+ hrs remaining drive home with our new Michelin tires were safe and uneventful thanks to your help!

Great Service,facilities and response.

This experience was much better for me. The staff was attentive and appeared concerned.

My second Land Rover!

This is my second Land Rover and I love it. the dealership is great to work with, from sales, to fiance to picking up the car a very good experience.

Untrustworthy & Disrespectful

From the beginning, this was the worst experience I've had to date with a dealership. They were completely disrespectful and untrustworthy considering they would not divulge any information pertaining to the condition on a used vehicle. They said I would need to come to see it with my own eyes to find out if there was anything noteworthy regarding the condition. The salesperson then added it would be sold to another party unless I put a non-refundable deposit on the car. Are they really asking me to pay for a condition report regardless if I end up buying the car? Save yourself some time and energy and shop elsewhere...

Mrs. Lisel Perselay, Perselay Associates

I think your dealership is fabulous on servicing. I have had several service advisers and each one has been fantastic! They don't try to oversell me on what needs to be done to my 2008 Sport, which I truly appreciate. Since September I have had the car in 3 times and each time I was very pleased with the level of servicing and the really nice atmosphere you have at the dealership! Best, Lisel Perselay

Jim Pappas is the man!

Bought a sweet RRS from Jim and the experience is everything you wish for!

The Best Place to service your Land Rover

I highly recommend this land rover service center. Michael was the most attentive service consultant that I have ever had.

New Car Purchase, Great Service

We had a great experience in the process of buying a new car. We appreciate to our sale representative Fabian Skibniewski who found exactly what we wanted. We would definitely recommend him to our friends.

Positive service experience!

After previous challenges with the service department, we are pleased to thank Land Rover for last week's positive service experience! The service department listened to our previous concerns regarding customer interactions and this time the service was professional and highly customer oriented. Car repair issues were explained with appropriate detail and the overall mileage service was completed with excellence and high value. Kudos to the service manager Mike Rose for listening and delivering results!

Repair Work

This is a great Land Rover Dealer and I am very happy with their work - Bob is the best repair advisor there can be - I'm sure the others are good too but he is the one I have dealt with for a very long time and he has patience and good advice

So far so good..

The buying process was made easy by Michael Medwin. Treated me professionally and respected my time. Since 1996 I have owned nothing but Mercedes Benz. Michael's service and the Evoque product convinced me that I made the right move for a vehicle.

Mr alaydi

I was very pleased with the service and courtesy received. I will recommend to friends and family.

Great Service and very helpful, and polite staff!

They always taking care of my Land Rover very well, thank you. The service is great and the staff are very professional and friendly. I really recommend this dealer and service to everyone!

Service

Superior service from all the staff....service manager, loaner car, expert mechanic and cashier. You are informed all the way to the pick-up of your vehicle...no surprises. Always a pleasant experience.

good people

good service, nice people that know their job and have reacted well to my requests

Always a smooth experience

Consistency. You always know what you are going to get. There are no surprises. Weather it be at the service department or the sales department , you always know what to expect , what you are going to pay and what you are going to be driving. Both the service & sales people are extremely professional. I'm now on my 4th Range Rover and would highly recommend Paul Miller to anyone that is truly interested in driving a Range Rover. Mike Schwartz

Great longterm service

Outstanding Long Term service - since 1985. They know me and have complete records of all vehicles I have purchased and serviced with them over the years. They are informative and accurate in their analysis of problems both current and potential. Repairs have always been perfect. I highly recommend using them in the context of forming a long term relationship. That will maximze the value of their overall dealer capabilities. I recommend them to my friends and family who are considering the LR product. BTW LR warranty support is outstanding.

Great service, very accomodating

The process of buying a car was made simple and they found exactly what I wanted. Could not have been better service when I brought the cart in for routine check.

New Car Purchase

I had a great experience and I appreciate the effort by my sale rep Michael Medwin. I would definitely ask for him if your looking to purchase or lease. He worked with me to make sure I everything was affordable.

Effecient Service Department

Waited for my car and they were able to quickly review my concerns and provide excellent customer service.

Great Service as always

Service staff professinal and extremely helpful. They appreciate a customer need to get in and out in a timely manner.

Service

The guys were professional and helpful as usual. Massive price for oil change, but. . . . Couple of waranteed repairs taken care of free of charge - appears that all was done appropriately. Loaner car process was quick and professional, but using an LR2 is a little like driving around in a RAV4.

Poor service after the sale

Great on the sale. Poor on the processing. Temporary tag has been expired for a week and I still don't have plates.

Infiniti G35 coupe 2004

I purchased an Infiniti from Paul Miller 46. I have a complaint as I dropped my car off Tuesday. The clutch or transmission is bad as car does not shift smoothly. I have put a down payment of $7,000 and financing the car. I brought the car in on Tuesday for no reason as they just "tested" the clutch. The Transmission was not even dropped to see exactly what the issue was. But instead Im being rejceting, saying that I am not covered by the 30 day warranty. I am only 18 years old, and the $7,000 paid was money I made myself....not my parents. I cannot afford to spend more money on repairing a car. Especially what surprised me is that they are Paul Miller and have a reputation. My car is sitting in the lot I believe as I need to get it repaired. I have tried to get in touch with Jimmy the sales manager for 3 days but I guess he keeps denying the situation as he is the one who assumes I have "damaged" the transmission. The problem was discovered the first week and was brought to Paul Millers attention 2 weeks ago. I have already put in a claim with the Better Business Bureau.

An actually Good Used Car Purchase

Charles Marconi was the Salesman, knew him from a previous purchase at another dealership. We traded in a Land Rover and we were given a good trade value and a good price on the new vehicle. Interest rate was low and Dealership agreed to fix some issues on the used vehicle. I would return for another Land rover and would recommend to friends and family.

Great buying experience from a cheerful bunch

I was shopping for a Range Rover ABG, and a friend recommended Paul Miller Land Rover. I contacted the dealership, and the salesman I spoke with was very professional yet friendly. He convinced me to visit the dealership so that he could assist me further with my questions regarding the special order I needed for my vehicle. When I visited the dealership, friendly and courteous staff welcomed me. I met with the salesman I had spoken with over the phone. He took time to explain the ordering process and the wait time. My salesman kept me up to date monthly about the progress of my order. When he anticipated that the order will soon arrive, he informed me ahead to enable me plan for my payment. After signing all the paperwork and ready to pick up my vehicle, a technician was assigned to explain to me how to use all the function buttons in the vehicle. I was on my way thereafter. No unnecessary delays. My experience at Paul Miller was wonderful and I owe it to my salesman.

Service Experience

This was my first time dealing with Paul Miller service and I was very pleased with the professionalism of everyone I can came in contact with. From the calling for the initial appointment to dealing with Tony when I arrived to getting the loaner car- all very positive and efficient. While I did not lease my vehicle from Paul Miller, if I continue to have such positive service exeriences, I will definitely come to Paul Miller when it is time to look for a new car.

2008range rover purchase

good experience will future patronized this dealer good bargain

Great experience

Paul Miller Land Rover again exceeded my expectations. Adam Cheret is a great salesman, process from beginning to end was smooth and fair.

My Overall Experience At Land Rover

The sales person, Adam Cheret was great and was able to answer all of my questions, and provide information about my LR4 that I was not aware of. The process was professional and expedient. I would definitely recommend this dealer to any of my colleagues. The detailing job on my used vehicle could have been done a little better, however, my overall experience with this dealer & it's employees was excellent! BJ

Land Rover Service

I must admit that I continue to be blown away with the service from Paul Miller Land Rover! From start to finish they are by far the best dealership experience I have ever had!

John Massamillo

always a pleasure at paul miller I have bought Bentley porshe audi land rover.Thats why I come back Mike Galli was outstanding

Service on LR2

Tony, A wonderful experience with Tony, the Service Team was able to diagnose and fix the problem quickly. Well done.

Fair and reliable, even after you purcahse!

Brought in my Range Rover and purchased a pre-owned Range Rover. Great experience from sales and service. worked with me to help save some cash and to accommodate me with parts and service to make the trade in and purchase go smoothly and affordably. Even better, soon after taking possession of the pre-owned vehicle some issues that were not the fault of the dealership surfaced and even though they could have ignored "my" problem, they addressed it at their cost, quickly, and pleasantly. Everyone has a skeptical attitude toward car salesman and dealerships. It was such a pleasure to see the stereotype did not exist here. They continued to say yes even after the sale. They stand by their product and treat customers like valued clients. Definitely will purchase there again. Strongly recommend

First experience

Overall ok experience, I had made an appointment but they did not seem to know about it and they would not give me a loaner for a few hrs till my car was fixed. This may be a problem since I could have needed it urgently. The repair was a fast one though and I paid for labor. The waiting room facility is also spartan, a small area in the showroom itself. Both the mechanic and the repair adviser were ok.

Excellent Service advisor

I was so grateful to have a service advisor who took the time to get my tire repair to fit into the schedule the same day. I had a flat tire which was in my Range Rover (I was using the spare which made me nervous since I had the low pressure light blinking) and just needed it repaired and reinstalled. Will definitely bring it back there.

Unknown

Excellent service from Kim, as usual. Appreciate car wash.

Very easy to deal with

They went the extra mile even for the little things

Paul miller range rover review

Excellent treatment and courteous behavior. Recognized I had a problem. Brought car in that day, got loaner and problem solved in two days with minimal discomfort. Service department is great.

Awesome!!

Our experience with Dennis Devir was professional and pleasant. From the moment we walked in the door until we drove off in our new Land Rover we were extremly satisfied. His no pressure sales approach was refreshing. Dennis made us feel very comfortable and he allowed us to take our time. Dennis was also extremly knowlegeable as we explored different vehicles. I would highly recommend Dennis and Paul Miller Land Rover.

New Purchase

Nice place to purchase a vehicle. It's a pleasure working with Jim Pappas and Tommy G.

Excellent Service

From drop-off to pickup of my vehicle, all went smoothly and efficiently. Gracious service representatives with a warm, but professional style make a difference. The quality of the work is also impressive.

Land Rover Parsippany

As always, Kim Sepe was quick to greet me and write up my service ticket. My wait was shorter than expected and the car sounds fine. I was there for general maintenance.

Top Flight Professionals

This is the third vehicle I have leased or purchased from Paul Miller Land Rover over the last 10 years. I've had the pleasure of working with the same sales person, Jim Pappas, each time and the experience has always been everything I want from a dealership and a sales person. There's no need to haggle, no need to worry if you're getting the right deal. It's like dealing with a friend.

Wonderful experience

My recent purchase at Paul Miller Land Rover was an overall exceptional experience, Mike Galle was very responsive and we had great communication throughout the buying process. I found all the dealerahip staff to be extremely helpful and thought they did an awesome job enhancing my time there. If your in the market for a Range Rover this would be my first stop.

Charles Marconi to the rescue

With a growing family, I came in to trade my Range Rover for a & seater LR4. Charles was very accommodating and quick to respond. In the end, I ended up leaving with a Range Rover Supercharged. I felt Charles was very up front and honest with me about my selections. I will definitely recommend him to all my friends who are shopping Land Rover.

Great Dealer

Had a great experience at PM LR. Went in looking to buy a used Range Rover, walked out with a New Evoque. Mike G. our sales rep. was great to deal with he was honest and straight forward (not a whole lot of "dealer talk") he is indeed a breath of fresh air. Thanks Paul Miller

quick, easy srervice

the service people were pleasant, quick and on time with their scheduling

Run from this dealer

I saw an ad for a 2010 car from this dealer. The pictures looked very good. I made an offer based on the paint being in good condition. They emailed me and told me there was a small ding on the hood and a few small stone chips. I purchased my ticket and flew to them to get the car. When I got there I found the car had several 10 to 12 inch marks on the rear fender and both sides of the front bumper were badly scraped through the paint. Their pictures didn't show it and their email stated as above. I told the sales manager I was very upset that I invested my money and time to come purchase the car based on their misinformation. He immediately got in my face and said "It's a used car, what do you expect" and " I don't care if you buy it or not". It would have cost me $650. to get back home that day and I figured the repairs would cost about $500. so I purchased it and drove it home. I emailed their general manager and explained it to him and asked him to make it right. He didn't respond. Dishonest and unscrupulous dealer.

Great

James Pappas was very experienced and knowledgeable about the car I purchased. He made the sale smooth and easy. I am very happy and will recommend to my family and friends.

Great Sales Person

I had Jim Pappas as a seles person and made the whole experience great ! great person and pleasure i worked with him

2013 Range Rover Purchase

I recently leased the new 2013 Range Rover and while the SUV is an amazing upgrade to my 2006 Range Rover, me sales experience with Mike Galle was even better. I am on my 6th vehicle purchase with Mike and I've referred a ton of people who have also bought from him. He makes the buying experience so easy and he treats me very well and fair. He is by far a huge asset to the dealership and I look forward to buying my next one from too.

30K check-up

excellent dealership from purchase to service! highly recommended !

15,000 service

RR/LR saved me $300!!! My warranty for alignment exp 12,000 miles....i had 12,600. You guys know how to sweet talk the right people :) Alignment was covered!

Best Service department I've ever been to!!!

I recently bought a new Range Rover and stopped by the service department to learn what certain buttons were and how to use the onboard navigation system and I was in and out of there in no time with the knowledge I needed and have to say that every body I spoke to or dealt with were completely welcoming and hospitable. After a cup of coffee and some good conversation with my salesman Jeff Carrington, I might stop by more often just to say hello. A great crew you all are. A big Thank you also to the manager Garrett who was extremely well educated about my car and made me feel very comfortable while speaking with me where as most dealerships managers are intimidating and unfriendly. Great Bunch of People at Paul Miller Land Rover!!!

Excellent Service

The service department treated me wonderfully. The service was extremely fast and thorough. Mike Rose made me feel like an important customer and a member of the Paul Miller family. Due the the treatment from Mike and his team, I will continue to use this dealership for service and my future Range Rover and other vehicle purchases.

First Time Buyer Obsessed with the Evoque

I went out with the intention of trying out Audi, Range Rover, and Porche - to compare the Evoque to comparable models and make my final decision - and Paul Miller has all these brands. I was pleased by the customer service I received, test drove the car 2xs, and walked away with a new car...that I love. Thanks for everything. anne

Great dealership

Fantastic experience at Paul Miller. Purchase process was smooth and delivery was efficient

Great Buying Experience at Paul Miller

We had to buy a car to replace my wife's, which was unfortunately totaled, and wanted to look at the new Evoque from Land Rover. I thought the Land Rover would be too expensive. Jim Pappas worked with us to show us every Evoque he had in stock. I felt he went above and beyond to answer our questions, suggest options and gave us very favorable pricing. After considering all our options, we picked up our Evoque a few days ago and my wife is thrilled with it. Many thanks to Jim Pappas and the sales management staff at Paul Miller for making it possible!

Excellent customer service

Dennis is a great salesman. Very polite, professional and informative. I would recommend him to anyone!!!! My experience at this location was wonderful!

Service

I waited a little longer than I expected. They told me my truck was getting washed when I got there and an hour later it was ready. That's some wash!!!! Overall, the people are kind and helpful.

Range rover

Awesome place to buy a car great customer service perfect location

Sales Rep Charles

Waited a little longer than we wanted (3 hours to buy a car with cash) but well worth it for excellent service and a premium car. Well done.

Great Dealership

I bought a 2006 LR3 from a different Dealership in NJ but get all my repairs done by Parsippany. Very nice, well organized, many techs to get you in and out in a timely manner. I would know, I'm there almost every 6 months...ugh

My wife's dream car

Dennis and Jerry were great! They made the transaction seamless and took business away from a competitor, as I had an agreement in place, but I just felt as they were playing games. I must say though, I was VERY disappointed with the prep of the vehicle, as there was a large stain in the rear seating floor. I don't recall seeing or being made aware that the stain was there and didn't notice it till I returned home with the vehicle. Thank you - Joe

These guys are the best!

It was New Years Eve and I was only 20 miles out of Manhattan commencing a long trip when I experienced brake trouble and my car became unsafe to drive. Parsippany was the ONLY LR dealer still open and willing to help.Everyone was so kind and very accommodating. They even had a loaner vehicle for me so I could continue my journey up North and it was an upgrade from my own vehicle, what a treat! If I didn't live in Manhattan I would definitely use this location for my service. These guys are the best!

service

service and the staff were great i do not heve enough time to write more

New Purchase

We are repaet customers of Dealership.Between Landrover and Audi, We have had 7 cars over the years Very happy with their continued great sales and service

purchased new lease

my experience was exceptional. I was very lucky to have Craig and Garret assist me. I am very pleased with my purchased, Thank you for everything PM landrover

Excellent customer service

Prompt scheduling of appointment. Service manager was very informative and dependable.

Used Car Purchase

Good experience with the team at Paul Miller with the purchase of a used LR3. Gino and Jerry were fair, helpful and made the process a good experience. Trade-in value seemed competitive based on our prior research. Discussion on warranties was informative and no-pressure. Car was ready at the designated time for pick-up and was immaculate.

Buying a Range Rover Sport

It was overall a very pleasant experience. Their was no waiting around to close the deal. We were in and out quickly.

Used Car Purchase

Mike Pizzi was fair, friendly and helpful. He and his team tactfully substantiated their negotiation position on the trade-in and worked with us to reach an agreement. Negative was the timing delay in preparation of the paperwork in the Porsche area. Car was purchased at 3:30 without a loan, yet the paperwork was not ready until 5:45. A bit frustrating, given the resultant tardy arrival to a dinner engagement with a college buddy & wife with very young kids. Despite that administrative glitch in the Porsche office, we would give Mike priority in our next search for a used car purchase.

service

great service and profesional. send us some service coupons.

Larry

Jim Pappas was knowledgable and very curtious. I enjoyed working with him and his direct report,dont know bosses name. He was very informative and an excellent sales rep.

Office/Finance Department

Pete Liebman is an excellent sales person. He made the entire process very quick and easy. I was disappointed in the office/finance group. My personal check cleared my account Monday 12/10. Your finance team wouldnt let me pick up my vehicle until I could prove that your company received my payment. My bank, Wells Fargo told me "they are crazy" the check was posted Monday 12/10. Needless to say, I had to wait for Wells to send a private email to a local branch before I could get proof. I picked my vehicle up 4 days later. In my opinion this is not good customer service. Your group could have easily called your bank, like I had to.

Bought used car

As soon as I arrived and asked for Charles Marconi i felt that I'm in good hand. he was very patient and knowledgeble about the Land rover make.Also the over all dealer excperience was pleasant and professional. Thank you.

Home on the 'Range' with Paul Miller

It had always been my dream, ever since I got my drivers license over 30 years ago to be the owner of a Range Rover HSE Sport. My dream came true. Due to the Snowmagedden storm of 2011, my vehicle was totaled when a 200 foot Red Oak Tree from our neighbors back yard landed on it, split it in two, and damaged our carriage house. I knew I would be shopping for a certified pre-owned Range Rover Sport. I headed directly to Paul Miller in Parsippany because of their reputation for repeat business, vast selection and the rest is history! From the time we walked in the front door until we drove away in our Stoweaway Grey 2009 HSE Sport - the whole process was painless!

Certified used purchase

I was very pleased with the purchase of my 2011 Range Rover Sport. I dealt with Craig Stanzione, who made the entire sales experience quite easy. I also give credit to Denise, who followed up with her phone calls, which made me give the dealership a chance. Very satisfied with the sales experience. Would definately purchase my next vehicle there. George Pasco

Purchase - Charles Marconi

Charles was extremely helpful and efficient in my recent purchase.

Good experience. Would recommend to oters

Peter liebmann was very helpful in helping us decide which land rover vehicle was best for us

Glad we switched

Our original visit was OK - the not so zen "Zen master" was not so well...zen but, then we came back for a second visit and had a wonderful, as to be expected "Range Rover" experience with a smart, funny, hospitable sales associate, Craig. This is our 3rd Range Rover over the span of 10+ years - other cars in between but, we are thrilled to have made the switch back both in truck and sales help.

Mike is the best!

Very attentive & knowledgeable! He always takes care of my family and I....... We have 3 range Rovers between the five of us!

Great Experience and Great People

We were extremely pleased with the buying experience. We got a very good deal and were very happy with the professionalism of the sales person, the finance department and the sales manager.

Attorney

Entire experience with the salesman and manager at the dealership was excellent.

Great service

Had a great experience. Friendly service. I wAs in and out quickly and enjoyed the overall experience.

Mr. Thomas Prince

Excellent Service, We made the deal that we wanted and it was honored. This is our 8th purchase from Paul Miller. Keep up the good work.

Consistently great great sevice

From scheduling through collection of my car sevice gets it right!

Pleasure

Didnt fell like I was buying a car, Jim is a profesional.

Evoque

Everything was excellent...................::......................

new battery

new battery for my range rover I thought that they were very prompt friendly (joanne) and helpful. very quick service.

Best land rover dealer in the tri state area

Having leased land rovers in the past 15 years thru many competitors...I can only comment that Paul miller Land rover dealership is by far the most fair, honest, and easiest dealership to do business with. The proof is that my family has leased two range rovers from them in the last two months and each experience was truly Professional and to the point.

Best LR Dealer in New Jersey!

Having bought or leased 6 Land Rovers over the last 10 years from 4 different dealerships, I can honestly say this has been the best experience I've had. It's the 3rd I've purchased from Paul Miller LR and the second from our sales adviser Craig Stanzione. Craig knew the product line, was patient with the test drives, forthright with the negotiations, and even went the extra mile (42 miles actually) to make the delivery and trade-in process as smooth as could be. I'd strongly recommend this dealership and Craig.

Had a great experience

James Pappas is a great salesguy to work with, I believe it's the third Land Rover I have bought through him. Good fair honest down to earth guy!

Look elsewhere for repairs/service

A one-hour maintenance procedure became a two-day event after the service representative told me that the dealership was rotating its technicians through some sort of meeting and would not be able to devote the necessary time to my vehicle. I was considering purchasing a new Range Rover from Paul Miller,, but will not only seek service elsewhere, but my Land Rover purchase as well.

2009 Infiniti FX 35

Great customer service, they made the whole transaction easy. Was even able to pick up the car in the aftermath of Hurricane Sandy.

Great Salesman

Peter was great and very helpful! Answered all our questions clearly and was very patient.

Tommy

Great experience. I would recommend this dealer to anyone looking for a land rover. Great salesman and very respectful

Quick and easy

Booked for a rattle fix, and called just the day before for another completely unrelated issue (car was hit while parked) and had no issues at all adding to the work request. Great service!

Excellent, couldnt recommend more highly!

Great pricing, honest sales staff, fast and amazing service. What more can you ask for....

best deal and great approch

i must say that i got the price on Range Rover sports 2013 among all the dealers in NJ. Special thanks to Charles Marconi (sales) who accommodate in every prospect to make our deal smooth.

Range Rover 2010 Repair Reviews

Bought my RR from Paul Miller and have used them for all service. The process of purchase through current service has been excellent.

Great Service Advisor

Out of the 16 years my family has been customers of Paul Miller Land Rover, this was one of the most pleasant experiences with a service advisor. He was thorough and worked to make sure I got the best deal for my money.

Service for my Range Rover at 42,000 miles

As always I was very happy with bringing my car in for a service. The work gets done, and is always an excellent experience the best of it all is Mike Rose, Service Manager, who is the Best!! I love my car and can't wait to get the new one in 2013!!

Michael Galley

Excellent Sales Manager! Have been buying my cars here since 2005 and have never been disappointed with both price and service from the sales team there. I believe I have leased 6 cars from them now and highly reccomend them.

very good

it was a great experience. the salesman was not high pressure. it is my second car with them and i will go back.

2013 Sport

As always, dealing with the staff in Parsippany was great.... Jim did a wonderful job in retaing me as a customer.....

LR2 Service

I always enjoy bringing our cars to Paul Miller Land Rover whether it my son's Lr2 or my own Range Rover it's always a good experience. They are very friendly and Mike Rose is just the best!! Always very attentive, helpful and friendly I couldn't ask for better service. A little disappointed as when I picked up my son's car yesterday it was not washed which I always assume they do and is not a big deal but always nice when driving it off from the dealership after paying hundreds of dollars it is clean. The driver seat was also making a noise whilst re-positioning it which had been a problem previously too so may need to bring it back to be oiled or lubricated. Overall I was pleased with the service...Thank You!!

It was great

I will tell all my friends how greaat it will tell

20,000 Service

Simple 20,00 servicing and a minor repair to sunroof - everyone was so nice - job done efficiently - offered use of loaner car (Evoque) which was brand new and fun to drive - might consider buying one as my next car in a couple of years.

Outstanding Experience

Mike at the service desk was awesome, took care of me in 15 min. In and out.

Service / Repair

This is the 3rd Land Rover that I have purchased from Paul Miller and 6th within my immediate family. One reason that I keep coming back is due to the service department. Mike Rose and his team are always a pleasure to work with when I need service.

FCArchitect

Good serivce, the used are i bought was clean, just missing the owners manual and tire air caps. Was told they will locate these items for me and call when they are found

Best dealer for range rovers

Had yet another wonderful service appointment at Paul miller. Mike Rose is by far the best service advisor ever!! This is my second range and couldn't be happier with everything paul miller does for me, especially in the service dept.

Low hassle, Great service

These guys did everything they could to let me drive out with a new Evoque over Labor Day weekend, despite the insurance and banking hassles.

5 star Experience

I recently leased a Range Rover Evoque and couldn't have been happier with the sales and finance staff at Paul Miller. They went out of their way to make the car experience quick, easy & painless + their pricing and competitive nature in regards to other dealerships was top notch.

My salesman

My salesman name was Adam, and although the process of me leasing my Range Rover Sport GT didn't take long, he was a pleasure to deal with throughout the entire process. The Manager Garrett, was also very helpful and knowledgable. The two of them made the experience very simple.

A+ Servicing

Kim in service is always so helpful and knowledgable. I have always had an exceptional experience with him and know that my land rover is always being serviced properly. The Gogel Loaner Service is beyond compare. They always make sure I have a vehicle, almost always a comparable one since I need the third row w/ kids, so bringing my vehicle in for repairs is never a stressful event!

Service

Very friendly service people, all was completed and I was extremely happy.

Car buying

Buying process was easy. Jim Pappas was professional and knowledgable .

Car Service and Maintenance on our Range Rover

Mike Rose has always been a huge help to me and my family anytime I need assistance with my vehicle. I can usually bring the car in that day or the next day and get a loaner car if necessary. We have known Mike Rose for years and he is professional and qualified and always gives us the best service. I feel lucky to have someone I can call on at anytime to bring my car in if there is a problem or just for service.

Charles Marconi

Charles did a teriffic job in working with me to negotiate and finalize a lease for a 2013 RR Sport HSE. He was affable and knowledgable about the car. Great overall experience.

Went for first service

Very nice staff. Made first expierience an awesome one. Hope everytime is, see u soon

Came in for a flat Drove out in a new truck

Thanks to the great service I have received in the past and my solid relationship with Tommy G & Carl. I drove in to get my tire replaced and drove out in a brand new Truck!!! Thank you Michael Schwartz

GREAT!

the BEST servcie dept. ever!! Mike Rose handles us with care, he spends time and calls with updates. Great guy. As long as he works there we will bring our vehicle in for service.

Thumbs Up for Paul Miller LR Service

I've been servicing my Rovers at Paul Miller since moving to this area, over six years ago. The Service department is the best I've worked with -- always getting the job done right, keeping my trucks in great shape, and treating me and my family right. I highly recommend them.

RRS Review

Very good buying experience. Even though I was purchasing a CPO vehicle, they treated me as if I were buying new. High recommendations.

Went in for Service Drove out in a new Truck

Thanks to great Employees like Tommy G & Carl I came in at 8am Saturday morning to have a tire replaced and drove out Saturday afternoon with a Brand new truck!!! All I can say is THANK YOU!!! Mike Schwartz

Once again Tom Rockey and his team especially my s

Once again Tom Rockey and his team especially my service advisor Kim s have taken excellent care of us. We have a high level of expectations and our team always exceeds our expectations.

Excellent Service

Excellent and professional service. Take the extra mile to accommodate the client needs. Quick scheduling.

Service review

Mike Rose is a fantastic service advisor. He handles all issues in a timely manner and keeps me informed of current service issues as well as future service needs. He is extremely accomodating with scheduling appointments as well as pickups and drop offs. I would not go anywhere else for service as long as Mike Rose is there. I have recommended two other families to your dealership because of Mike Rose and I know they have done business with your dealership.

great experience

dealt with Jim Pappas and Mike the sales manager. both excellent, and made the buying process an enjoyable one. i would certainly return, and refer any friends or family interested in a range rover

Buying

Traded in my LR3 to LR4 with great service and comunication

Service Repair

My new service advisor, Timothy Mohan, is excellent. He understands what the word service means. Great follow through.

perfect!

I am not one to write reviews, but I noticed the negative review by another customer and I wanted to make sure that wasn't the only one in the queue. The staff at Land Rover Parsippany is nothing short of professional and catered to my every need. The dealer just finished construction and the new showroom is beautiful! maybe the place was over stressed as they worked during the construction but they are back to the normal now.. expect nothing less than exceptional from these guys, sales and service.

Experience Fell Short

The experience felt like i was being taken for a ride on price and quality. A few things had to be done on the car prior to pick up and they failed at completing those items in a timely manner. We were still going back and forth to the dealership for over 2 weeks after we purchased the car to complete the pre-sales agreed upon checklist. It was disappointing from a Land Rover Dealership.