Land Rover Naples

Reception

First dealership in a long time that the sefvice people look you in the eye and will talk to you instead of their computer or be on the phone and ignore you while you stand there whisling.

Buying a Car Made Easy and Enjoyable

Everyone was so helpful and friendly. It was a very pleasant experience. Usually, I dread going to pick up a new car but this time it was a pleasure.

Great Service from Sergio Taddeo

I had to come into the dealership because of a flat tire. Sergio kept me informed about all progress made in sourcing the right tire . I very much appreciated all his help!

Frank

This is my 3d car with Frank Forsini, He will be my 4th car and all of my other cars.I named my new car "Frank"! Thats how much I appreciate Forsini.

Great Service Friendly Staff

Service. I appreciate that my service advisor keeps track of when my Range Rover's annual service is due, calls to alert me, and schedules an appointment that works for me. As soon as the service is complete, I receive a phone call letting me know my car is ready for pickup - no guess work, just prompt scheduling. Staff. Kudos to the most courteous staff (service & sales). Upon arrival, my service advisor efficiently checks in my car, a complimentary loaner car is waiting, and I'm on my way. The staff are all very knowledgeable in their area of expertise. Keep up the great work!

Michael Cabrera is the best

I took my car in to have it checked out for something. I didn't have an appt. but was able to get a loaner and Michael resolved the issue exceptionally well.

Went for a one year service

Michael was very friendly and helpful and answered any questions I had. I was given a loaner car that was very satisfactory and the service was done promptly.

New car buying experience was wonderful

Our buying experience was wonderful. Everyone we dealt with did a great job and were very professional. We will refer dealership and buy from them again.Thank you

Sergio is great!

Easy to make an appointment and Sergio was available when I arrived. The car was ready and a loaner was the same car I have. There was no delay in paperwork prep and I was on my way.

Exceptional Service

Craig Lumia and Sergio Tadeo both provided excellent customer service! They both went up and beyond to take care of my vehicle. I recommend their service center without hesitation. Quality work and very reasonable pricing compared to other Land Rover dealers in Florida.

professional

The service experience was done very professionally. The service department was very detailed in explaining what was taking place and how long the service appointment would take.

Service

This place is amazing, you always feel like the dealership really cares about you. The service advisors are very knowledgeable. The loaner department gets you in car and on your way quickly. My car came back clean and fixed.

Really care about the client

Every time I go into this place, I walk away feeling it's about making me happy. The store is so fun to go into, they really have done a nice job with the property and the family of employees.

Professionalism

The overall eexperience was exceptional. The staff demonstrated honesty and professionalism and it was a pleasure to do business with them. I would highly recommend the dealership to anyone

Awesome customer service!

This past Saturday I was out running errands. I parked at the local mall to finish up some shopping and as I was getting out of the car I heard a sound coming from the front driver side tire. This of course is never a good thing. I got back in my car and noticed the warning lights were on. There was also an indicator for the PSI that was showing 31 at the time. As I was contemplating what to do, I noticed the PSI falling rapidly. I decided to try to Drive my vehicle home. Once I got to the traffic light I noticed the PSI had fallen to 13. At this point I knew my car would never make it home in this condition so I decided to try to make it to the land rover dealership which is on my way home. I was now in an absolute panic. As I made a U-turn prior to pulling into the dealership the PSI was now at three. I pulled into the dealership not knowing if they were open or if anyone was there. I was planning on just leaving it there for the weekend and taking care of the situation on Monday. To my surprise as I parked my car in the customer service area I realized they were open! I opened my door to get out and noticed the tire was completely flat. I walked over to the only door that had someone sitting in the office. I walked in and told the assistant service manager Michael Cabrera that I had a problem. I was never so relieved to see someone and for them to tell me that they could fix it. Michael got the necessary information off of my car, checked that they had my particular tire in stock, and then told me they indeed had my tire in stock and that they can fix it right then and there. I was completely blown away! Michael told me to go have a cup of coffee, to sit down and relax, and he would have it fixed. I arrived at the dealership at 1:30 and they close at 2:00. This apparently was not a big deal for them at all. They never even mentioned what time they closed I just noticed it on the door. A around 2:15 my brand-new tire was on and completely fixed. I was now on my way home. I was so grateful to Michael and Frankie for taking care of what was a really bad situation for me. They were absolutely awesome! I've had many many cars in my life and never have I had such exceptional customer service at a dealership! I truly appreciate all that you did for me that day.

Sergio's the best!

Sergio is great....works with us to get the parts before we bring in the car, makes sure we're happy with our loaner, makes sure the problem is solved and always asking how to help or do more. The best!

Edens review

Always friendly and courteous! I'm very thankful to see Sergio :-) you always do a wonderful job supplying me with a loan or what I need one!

Consistently great service

I have used this dealer since we purchased the Landrover, they have always looked after us and particularly Sergio in the service department!! I would recommend this dealer to anyone looking for great service.

Great service

Great service friendly people my service guy Rasti is awesome, they wash my car , gave me a loner car so that I didn't have to way, overall a very good experience

Great Customer Service.

Naples Range Rover always provides top notch customer service. I've been with them for almost 2 years and they have been amazing every time. Thank you!

Range Rover Naples Service

The Naples Range Rover has provided my husband and I with phenomenal service. Sergio has been a dream to work with and always provides honest advice, incredible service, and constant communication which makes every visit worry-free and flawless.

Range Rover service

Sergio is a great advisor. Great communication on status of vehicle, and has always been ready when promised. Rental car always offered. Vehicle always cleaner than when I dropped it off

Great Professional Experience

Great friendly service and very attentive to my needs. The service representative and the staff provided me with proper guidance and immediate attention to the service of my vehicle. It was returned in a timely manner.

Ron Ball

I want to thank the entire staff for helping us in making our decision and transition easier then expected. Courtesy and professionalism all the way. I am extremely satisfied. Highly recommended.

Excellent Service

Had my Land Rover Evoque in for the 20,000 mile maintanence. Sergio was excellent and made the process very easy. The loaner car was a Jag and new!! Great experience.

Mike made it easy!

Thank you Mike, it was my first experience with my new truck and I am extremely satisfied with the service and it's so nice to get the truck washed also!

Great

Austin in sales was awesome all sale people were great even though we were dealing with Austin. they cared about us. everyone from the lot people to the the time we left with our new land rover were just great

Wonderful Experience

I was extremely impress with Torrey's assistance and professionalism helping me with my new lease and she went above and beyond to help me get the car at the right price. She is very knowledgable about the product and that helps a lot. I am very grateful for all the work she and Jonathan Russo put into making my dream car come true. Tyler too was very helpful with the Encore experience, his knowledge was great and we (my husband) really enjoyed all the wonderful details and features he pointed out about my car, we were very excited to learn even more about the car and gained even more appreciation for the Land Rover product.

Mike is great in Service.

Mike in service is great, they did a thorough diagnostic of my LR3 however some of the repairs are too expensive for me to justify .

Awesome

Every time I do anything at this dealership it is a great experience. Service is excellent, sales is knowledgeable. Torrey, Michael and David are real professionals.

Torrey

Torrey was not only beyond knowledgable about the different cars I test drove her customer service was excellent ! I will definitely be a repeat customer.

Highly Recommend Austin Bending

I would highly recommend Austin Bending if you are in the market for a Land Rover. He was a pleasure to work with from start to finish. He was very patient listening to my needs and what I was trying to accomplish. He was also diligent in following up with any requests and had thorough knowledge of the Range Rover Sport. It was an overall excellent buying experience!

Justin went out of his way to make us feel welcome and...

Justin went out of his way to make us feel welcome and special. We will certainly come back. We were looking for a specific car and I know he will contact us if one is available.

Torrey was very nice to work with and her follow up has...

Torrey was very nice to work with and her follow up has been impeccable!!! The General Manager was also very helpful in getting the deal done. I would recommend the dealership and Torrey to any of my friends.

Both Brian (the sales guide) and Joe (manager) made the...

Both Brian (the sales guide) and Joe (manager) made the entire experience easy and transparent. Becasue there aren't many cars avaialbe at any dealership. They went above and beyond to offer me a great deal on something they did have or were willing to give me a fair deal on a car they traded in for me. I Definately will refer my friends and family. Thanks guys.