Lake Norman Chrysler Jeep Dodge RAM

4.8
Overall Rating

Customer Service: 4.9 Buying Process: 4.4 Quality Of Repair: 3.9 Overall Facilities: 4.3 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.7 Overall Experience: 4.9


By clicking the button, you agree to our submitted.

Randy Lorelike was a gentleman from hello to congratulations

5
Stephanie M Lumbia on 12/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A non aggressive hard sales dealership!Refreshing!Gentle, friendly, patient salesman... along with great vehicles and pricing!! First time buying a Dodge. We bought the Larimer 1500 2016. Luxury with all the unexpected bells and whistles!"Beautiful inside and out!"Thank you ...we are extremely happy !!


Our first Jeep

5
Miriah on 11/30/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I can't say enough how wonderful Kent Davis made buying our first jeep for us. He went above and beyond to help is find a jeep that covered all our wants and needs. If you are considering buying a Jeep I recommend you going to see Kent.


Great experience

5
Mealexa1 on 11/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience purchasing my new Jeep yesterday. Kent was very helpful and made the entire process very easy. I will definitely refer those I know who are looking to buy.


Awesome experience!

5
Ryan on 11/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jamie greeted my wife and I at the door of the dealership after we had driven to Lake Norman from Columbia, SC. Right away he showed us the Jeeps that we had found online. Extremely knowledgeable when answering our questions about the difference in Jeep models. Previously we had visited 4 dealerships that day and Jamie by far was the best salesperson we had met. If your looking for a new vehicle, find Jamie, and he will take care of you. Even after we bought the Jeep we told Jamie that we had a check engine light on in our truck and he went and got a DTC reader. Found what the problem was and will be getting it in to a dealership soon!Oh ya free snacks and drinks while your at the dealership!


Quick and easy

5
Matt90 on 11/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found the Jeep I wanted online. When I stopped by the dealership Ed and Tracy were very helpful, but not pushy. The laid back atmosphere really stands from other dealerships. Most places act as if the world will end if you don't buy that minute, but these guys made it a quick and comfortable experience. They worked with us on the price and I left thinking I got a really good deal. I love my new Jeep!


Great experience

5
Rcmfalcona on 11/27/2016

Overall Experience: 5.0

Mark was great. He was knowledgeable about the truck and got me in and out quickly. I appreciate the fact that we could negotiate via email and phone.


AWESOME!!

5
UGAFAN on 11/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had dealt with the service department at this dealership in the past, so thought I would check out purchasing a new vehicle. All I could say is: WOW!! Mark Mosayebi was the absolute best salesperson I have ever dealt with. He was courteous, knowledgeable and honest. I was able to get into the Jeep I had been wanting with ease. I will never go to another dealership or salesperson. Everyone at this facility was fantastic. I will be a life long customer.


Very easy to work with this dealership.

5
Marekime on 11/18/2016

Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Nate was very helpful and knowledgable with all of our questions about both cars we were test driving. He also helped to get us in our brand new Cherokee, thank you!


Fabulous

5
Marcus1 on 11/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Saw what i wanted on the web site, called sales set up a time to be there 2 hours later was in my new truck and on my way home Tony Ried and Sam Dewitt where great, will buy there again, thanks for everthing


Fast and Easy

5
D Kaz on 11/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you Ed for making this an efficient and easy transaction. I was in and out within 3 hours. Thank you for working with me and meeting my needs. Job well done. See you next year for a truck.


Great

4.8
Kelcie Biggs on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

From the very first moment that I inquired about the car on the Internet Mark made sure I was taken care of. He has a great personality and he was very considerate of our situation. He made sure the Jeep I was purchasing was very clean and he made me feel like he was going above and beyond for me. Even if he wasn't I wouldn't know because he was that good :). Thanks for the experience!!


Buying from Samuel DeWitt

5
Landry's car on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We worked for a couple of days with Sam DeWitt. We left and visited a few other dealership but came back to this one to finish up with Sam. He was knowledgeable, not too pushy, let us drive any car we requested. We left for lunch on Saturday and were going to return. Sam wasn't anxious about fears of us not returning and that was great so we even offered to buy his lunch. Now, I have never liked a salesman enough to buy their lunch. He was great. The dealership was so clean as well. The finance guy we worked with really good as well.


Our 3rd Super great experience

4.8
Gutterman on 11/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was the 3rd new car buy from Mark Mosayebi he deserves your business because he will work tirelessly to make you the best deal possible. I hope everyone that reads this will give him a call and put him to work on there new or used car purchase. He will earn your trust just like he did ours. If you are shopping at a dealership dont even bother going any where else.


Good Experience

4.8
iios1997 on 11/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I've purchased several vehicles from this dealership and decided to go back again for the latest addition. I had a smooth hassle free experience. I got a good return on my trade.


Great Experience!

5
nckingadl2atgmail.com on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a new 2016 Wrangler Unlimited Rubicon earlier this year with Willie Brown as my sales agent and was extremely satisfied. At the time, I was traveling a lot for work and Willie made the transaction extremely uncomplicated and I was done in a record amount of time. Additionally, Willie knew all the details of the vehicle and even pointed out things to me I had not uncovered in my own reserach. On top of this, I felt I got the Jeep at very reasonable price. All around, this was one of the best vehicle purchases I've had in my ~25 years of driving!


Enjoyable car purchase experience

4.8
:) on 11/07/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I went to Lake Norman Chrysler Jeep Dodge to finally purchase my dream car! Kent and Ervin made it easy and fun....a very memorable experience. I'm glad I chose this dealership.


Bought our first car!

4.8
KNVaught on 11/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My husband and I went out looking to buy our first car as a married couple on Saturday. Chrysler Jeep Dodge Ram was the first place that we went to and we worked with Sam. He was so great to work with! He helped us compare the cars, was able to answer all of our questions and got us into the car that best fit us in this phase of our lives. We left for lunch to think on it, went to a couple other dealerships, and came back and bought our car. We are loving it and loved having someone so great to work with! We then sat down to figure out financing for the car and got to sit with Ervin who was another fantastic employee to work with. he made us feel very comfortable and really helped us to understand all of the decisions we were making. He was so easy to get along with! We had a great first time (together) car buying experience.


Wonderful Experience

4.8
CMarie on 11/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

These guys made my car buy experience less scary. They really worked hard to keep me within my budget and even did much of the work me having to physically be present at the location. Eric Peters was my sales rep and he did a great job of providing excellent costumer service, and product knowledge both at the same time.


Slow greet in quick lane; great sales process, fast!

4.6
JC on 11/06/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Service in the quick lane is VERY slow to start but once you get someone service is fast and good. If you are going to offer a quick oil lane then customers expect to get greated immediately and kindly.


Ram 3500

5
Jt on 11/03/2016

Customer Service: 5.0 Overall Facilities: 5.0

Great service department for the Ram brand. And if that wasnt enough in my situation. I found the service department was able to perform a warrantee diagnostic as fast as humanly possible and I was on my way again in short order with RV in tow. Thank you once again


Dean Corbitt Makes Buying A Car Easy

5
eegan13 on 11/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at Lake Norman Crysler Jeep Dodge Ram was great thanks to Dean. He made my first car buying experience very easy and stress free. He worked with me to be able to get my dream car, a Jeep Wrangler. Dean was very honest and provided helpful information for a first time buyer. I am very happy with my purchase. If you're looking for a vehicle contact Dean for a phenomenal experience!


good job with vehicle ordering

5
jessica on 11/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We ordered a new vehicle from this dealership and the vehicle came in exactly as ordered. Payment was easy with the incentives available and we did not need to haggle. Jeff was easy to communicate with through the process both over the phone and via email. We are quite pleased with our new vehicle.


Wrangler for a Wrangler

5
Farlee on 11/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been looking for a chance to trade in my 08 Wrangler Unlimited for a new one. Mark contacted me and we set up a time for meeting because I live an hour away. Mark was very professional and stayed true to his word. He made it a very laid back and friendly experience and I would recommend him to anyone who would like a better car buying experience.


Great experience

5
Melissaathome on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our salesman and the sales manager listened to what we were looking for and put us in the perfect car. Great experience from beginning until end.


Awsome service and sales department

5
Ynnoryeliw on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I love this dealership. The people are helpful and genuine. The vehicle selection on lot is second to none and sales department is very helpful and knowledgeable which assists the vehicle selection and rebates offered.


HORRIBLE EXPERIENCE

1
Nat on 10/28/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Originally read some good reviews about this dealership, but got there to make a purchase and was VERY DISAPPOINTED! In all of my car buying experiences (which has been a lot) this was the WORST! They made me feel very rushed- I guess because it was a Sunday evening and they were ready to go home..but I was there to buy a car, not just browse & waste time! I had been in contact with the dealership since 10:45am that morning! They knew I was there to BUY and still treated me poorly! Salesman gave me the run around on several different things...including getting a second key for my 2015 Jeep Grand Cherokee. Everything was all well and good until after paperwork was signed then all the sudden it was "out of everyone's hands"- no one could help, not even the manager! And all Mark could tell me was "I'm just the salesman"- YES, YES YOU ARE- so you are there to HELP me! He acted like he didn't know anything. The vehicle was filthy inside- I asked could a few spots be cleaned up and that was never done. Got home and had to spend over an hour cleaning the inside windows and such that literally had black coming off them. I was sent home without necessary paperwork- including my bill of sale all because everyone there was in a hurry. Have tried speaking with Jack, the owner- but have yet to do so. This dealership is the true definition of car scams and rip off's! I would never ever recommend anyone go here! I will never return to this dealership for anything! We had 2 family members interested in purchasing Jeeps and we have already told them to steer clear of this place!


Excellent Service, satisfied customers

4.8
Linda Hinson on 10/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

From start to finish Kyle O. made sure we were taken care of facilitating all of our needs, educating us to all of our options, while making sure that we were getting the best deal available, all staff were friendly and the finance guy was awesome too!! He actually got us a way better deal then we initially expected with our finance rate. Mind you the staff seems to be well versed in there positions, they seem to be timing themselves to make sure that you are not waiting for a long time on any of the car buying process..Kyle was very patient and answered all of my questions, I was excited and nervous to purchase my awesome brand new 2017 Jeep Wrangler Sahara Unlimited, but Kyle made sure my husband and I were comfortable and they even have a little coffee and cookie shop, we relaxed and had coffee while finance finished up!! You guys Rock, thanks for the awesome car buying experience, we will definitely be back, it was well worth the longer drive!! I love my Jeep


Very pleased

5
Jeep on 10/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sam was very friendly and helpful. Best experience I've had buying a vehicle. Traveled a little way to dealership but was well worth the drive. Will most defiently go back to future purchases.


Purchased a New Ram.

5
Chase Roan on 10/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great Dealer, Everyone was professional did not push me into something I was uncomfortable with. No tricks, drove 5 hours to this dealership and they kept their word. Will drive 5 hours again to work with these guys. Mark was great, worked hard and made sure I was out the door fast. Ask for Mark and you'll have a great experience.


Outstanding Purchase Experience

5
Warren MacKinstry on 10/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Searching the internet for a used Dodge Ram 1500 I was unsuccessful until I spoke with Willie Brown at Lake Norman Dodge The vehicle was perfect, meeting all my spec requirements, pus it was certified! My trade was handled to my satisfaction; Willie made it all work timely and professionally. Cory James managed the financing in a friendly and professional manner pointing out some credit service opportunities. A truly outstanding experience!


Very good experience

4.8
Bigramguy on 10/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Thank you Maggie Carrigan and to her team last night for assisting to get us out the door with our new 2016 Ram 1500 4x4. A late night for us all but in the end Maggie delivered an excellent product and exceptional service through the entire process over a few days. Very happy customers and we will be spreading the word to use Maggie and her team on their next car and truck shopping experience. Tony Zorn handled the finances quickly and efficiently at the late hour--appreciate his attention to detail, customer service and answering our "banker" questions.


Read the fine print

2
Mimsy17 on 10/21/2016

Overall Experience: 2.0

I found the jeep and deal I wanted online and completed the majority of deal over the phone and thru email. I feel there was fraud due to the fact that the purchase price was not what was agreed upon and reviewed more than 5 times. The staff was pleasant, but when you look back and realize you were lied to how can you say great things?


Happy

4.2
Joann12 on 10/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 2.0 Overall Experience: 4.0

I was just looking to buy later but ended up leasing a new van which I know I'll enjoy because I love chryslers!!!!!!!! Thanks


Great Experience

5
Heidi on 10/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm a return customer of Willie Brown. Just bought truck number 2 from him. He makes buying a vehicle a positive experience. He listens and gives a 100% dedication into finding you exactly what you want. A real stand up guy...hard to find in a car salesman. I'm sure all Lake Norman Chrysler Jeep Dodge Ram are all " Stand up individuals " Please make sure you stop by and see Willie Brown. You'll drive away with a smile on your face and the vehicle you always wanted.


BEST DEALERSHIP!!!

5
Jlocacius84 on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lake Norman Chrysler Jeep Dodge Ram is the BEST Dealership if you want friendly service, and the BEST Deals around the Lake Norman Area.SALESMAN NATE YORK is the BEST they have, and THE ONLY gentlemen I will do business withJohn L.


Great Experience

5
Ryan on 10/17/2016

Overall Experience: 5.0

Randy was great to work with, very patient and was not pushy at all. He literally had every single feature of the vehicle memorized and walked us through every single one and the benefits of each. Clearly he is a conscientious employee who makes an effort to be extremely well informed about his products. My wife and I were there with our 5-year old daughter and he made a sincere effort to include them and speak to my daughter throughout the process. Cory was our finance specialist and he was also very easy to deal with. I've purchased several cars before and know that the finance guys can occasionally get fairly aggressive in the attempt to sell additional products, insurance, etc. Cory offered some things but in the end did not push anything. He was also very patient with my daughter who was eating a rather crummy muffin on his desk.Overall, great experience.


Patriot

5
jendell2566 on 10/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John was great to work with and made sure we got a great deal! He was very helpful in getting us the car we wanted.


Salesman

4
Nomorecars on 10/14/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 4.0

I just have to say Willie is the most laid back easy going sales person. He is very understanding and not pushy.So if you are looking for a sales person that is not pushy and you are in the market for a car go see him.


Wrangler experience

5
Eric76 on 10/13/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our entire family enjoyed the experience of purchasing our Jeep Wrangler. Maggie was incredible with us and she made sure our young children were happy during the process. We will definitely recommend the dealership to others.


Great customer service and got me in the truck I wanted

5
Pkljr on 10/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Willie Brown and Craig Smith were great to me. Excellent customer service and worked hard to get me in the truck I wanted at a great price. I will always come back for fortune purchases.


Very quick and easy

5
Zachary Garner on 10/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Extremely satisfied while dealing with Sam. Made the whole process fast and simple. Got an awesome deal on my truck and trade in. Couldn't be more satisfied with choosing Lake Norman


Both my wife and I had a great experience with Kent Davis

5
cbackus on 10/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Both my wife and I had a great experience with Kent Davis, Cory and Ervin in Finance and the dealership. I purchased a Challenger and my wife bought a Jeep Grand Cherokee. Kent had a deep knowledge of the two cars that we were discussing. In particular he was able to describe many of the features that I was the most interested in, regarding the Challenger.


Great communicator, straight forward , friendly service.

5
Wes. on 10/11/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dealer had inventory I was interested in. ERIC Peters was my sales person and made the sales process smooth and seam less. Eric was most willing to ensure all needs were met and deal was exactly ad promised when I left dealership. Lots of dealership close to me however I drove 2 hrs to do business with these folks. Highly recommend Eric and his sales suppo et team behind him. Regards, Wes Johnson.


Great Experience!

5
PacificaLady on 10/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience while purchasing my Pacifica. Kyle was helpful and knowledgeable. Cory was helpful and knowledgeable! Kyle has done a great job keeping in touch with me.


Harmonica Jim

4.6
Tom on 10/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Jim did an excellent job of followip to ensure all issues were resolved. He stared what he would do and then followed up on time.I would reccomend Jim for anyone looking for a vehicle.


Harmonica Jim was Great!

4.5
Chris on 10/09/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Bought at JK Unlimited from Harmonica Jim. Loved the experience. Love the JK! Had a good selection of Jeeps and found what I was looking for in one day. Nice experience for a new car purchase.


Lake Norman Jeep has great selection

5
LoriFink on 10/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I drove by 3 different dealerships to buy my Jeep Wrangler at Lake Norman. They have the best selection of any dealer around. My salesman was "Harmonica Jim." He played us a tune on the walk toward the Jeep I wanted. Great experience at Lake Norman Jeep.


Great place

5
RichardT on 10/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent and fair service and sale. Would deal with again. My kid loves the vehicle. Thanks for your help. Used Kia Soul. One previous local owner.


My Salesman is better than yours...

5
Cgoodman on 10/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience purchasing from Lake Norman Chrysler. My Salesman Harmonica Jim was very nice and attentive as well as other staff members. If I decide to purchase again in the future I will definitely return to this dealership. Thank you for the great service.


Great service and very happy

4.8
Jim Evans on 10/08/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went in to take a vehicle in for service that we had purchased last year. My wife was completely against the idea of getting her a new vehicle. After talking with Mark and showing her the vehicle I wanted her to have, Mark was able to help me convince her that she needed a new one. Mark walked us through the process and was very helpful the entire time. After the sale was complete, Mark even took an additional amount of time to show my wife the features of her new vehicle. He helped her set up her SiriusXM and her cell phone connection to the car.I have been very happy with both vehicles I have purchased from Lake Norman Chrysler Dodge Jeep Ram and highly recommend them to anyone. I have yet to meet an unfriendly person on staff. Everyone has always been helpful, professional, and very courteous.I have received great sales assistants from both Mark and Brian.


Great experience!

5
Billie on 10/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience was great! Eric took really good care of me and if I were looking to get another vehicle I wouldn't hesitate to contact him at Lake Norman again! Also, I had some things added to my truck after my purchase and everyone in the service department was extremely helpful as well!


Purchase new truck

5
Pirate on 10/08/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Russell was very helpful with making sure we got the best deal on our trade in and on our new RAM. He made sure we understood everything. We will definitely be looking to use him again when making our future vehicle purchases.


No pressure professional and caring salesman

5
Timothy McGuire on 10/07/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stopped in while vacationing at the lake we knew what we were looking for price and options, they had the truck and Mark worked very hard to get us where we needed to be on the price. I just wish I was closer to get it serviced there because I'm sure that would be tremendous too.They will be my last call from now on before I buy another new vehicle because I know they will make every effort to get me into the vehicle.Tim McGuirePgh. Pa.


New to the area, found a dealership that worked with me.

5
1500Ram on 10/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Being new to an area sometimes can be a challenge in building new relationships. I appreciate the way I was listened to here at this dealership. And I think we started a relationship that might last for a few more auto purchases down the road. I'd recommended to anyone looking for a new vehicle to stop and ask for Maggie before you buy anywhere else.


Daughter's First Vehicle

5
Kimberly on 10/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We stopped in to start looking at vehicles for my teenage daughter. She had an idea of what she wanted, but I wanted her to look around. Jamie listened to what we wanted and showed us the perfect vehicle. He also made sure we were quickly made aware of a price drop in the car she wanted. We just finished purchasing the vehicle. Thank you Jamie for helping to make my daughter's first car purchase so special.


Awesome place to shop

5
Antoinette Turner on 10/04/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Their service is great! Tony Reid was nothing but helpful!


Excellent Customer Service

5
Mariej110 on 10/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Willie was VERY helpful and also excelled in his great customer service skills. Willie made the experience smooth and painless as possible. I look forward to working with them in the future!


Fantastic experience & support!

5
Happy in NC on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dean Corbitt was our sales person. He greeted us warmly when we arrived and listened first vs trying to 'sell us.' He went above and beyond for us on everything from our test drive to working with us on options and price to close our deal. This was the best car buying experience I've had and I'd highly recommend Dean and his team for any future purchases. They won me over and now have a lifetime buyer.


Excellent Experience

5
Thefinns2011athotmail.com on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I enjoyed our experience wth purchasing are van from Jeff. He went above and beyond to help us get the right car we wanted. The process was easy and effortless and very refreshing compared to other dealerships we have visited in the past. We strongly recommend if your looking for a car please go see Jeff!!!


The Purchase Of The Black Pearl

5
Linda Poulson on 09/30/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had been looking at a variety of vehicles for several weeks. We saw the ad for Lakw Norman Jeep & came in. When we drove up there were several sales.people standing at the entrance. No one really acknowledged us or came forward. Really? You don't want to sell a car today? Russel stepped out and came over. We explained we had several ideas on a car. Really wanted to go back to a manual transmission. Then we saw the Jeep. Russell was extremely helpful. And brave. That was the first manual in a long time for me. We now own the Black Pearl & will see you for an oil change!!


new ownwer of a 2016 Jeep Wrangler unlimited thanks to LKN!

5
cdwill33 on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I shopped around for months on this vehicle. Nothing compares to the amazing customer service here. Willie Brown and everyone was great! My sales rep was Willie, the manager I worked with was Qwame, and Ervin in the finance department was awesome! Their priority was getting me the car I wanted with the best rates possible. I had a goal in mind and they helped me every step of the way. They made me feel at home and not pressured as some dealers do. Whether I was ready to purchase that day or months later, I was still considered a priority. I would recommend them to anyone in the market for a new Jeep, Chrysler, or Doge! I'm excited about my new Jeep Wrangler Sahara unlimited. If you're looking, go see Willie Brown.


2016 Chrysler 300

5
hokie14shawn on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have been customers with Lake Norman Chrysler since 2005. They always have great customer service and good prices on vehicles. This was our first time dealing with Maggie and she did an awesome job. Thanks again! We love our new Chrysler 300.


Dean Corbitt is a great salesperson

5
Harold C McDougall on 09/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Came into look at a used Dodge Ram 1500. Look being the operative word. With Dean's help and a little back and forth, drove it home that afternoon!


Great experience

5
Ceedub25 on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in to test drive a Jeep and ended up going home with it. Dean was very knowledgable and helped the process move along in less than 3 hours! I LOVE MY JEEP! Thanks, Dean!


Sales team are really friendly. And I've used there service

5
David Hanson on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Awesome dealership. I will do business with them again! Overall experience was very professional and friendly. Will recommend to family and friends to shop here.


Recent Used Car Purchase!

4.8
Gaild on 09/24/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Purchased a used (barely) 2016 Town & Country minivan recently and everything at this dealership was great! Pretty quick which is a plus, everyone polite & best if all I got a great car! Randy our salesman was a very polite & knowledgeable man! How lucky for us to have had him yesterday! Would highly recommend Randy to anyone that wants a Chrysler!!


Great employee assistance

5
Satisfied Customer on 09/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I contacted the dealership about a lost title from +6 years ago. The title department provided great assistance through the time I received the title.


Dissatisfied customer

1
Brandy on 09/19/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

We have tried unsuccessfully to reach anyone at this dealership after purchasing a 40,000 vehicle you would think they would care more about there customers.


Extra Mile

5
TBostic on 09/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just love this place!!! This is our 6th car that we have purchased from Lake Norman CJDR, and they always amaze us by their superior customer service. We have worked with Willie each time and he is so awesome! Thank you all for always going the extra mile to make sure that we get the right car for our family. We heart you guys!!


Uses Sales Gimmicks to get you to buy

2.8
Jamie Vaughan on 09/16/2016

Customer Service: 1.0 Buying Process: 4.0 Quality Of Repair: 1.0 Overall Facilities: 5.0

Do not buy a car or truck from these people! I purchased a new Dodge Ram 1500 Crew Cab in 2014 under their "free tires for life" and "free oil changes for life" promo. After the first year they said I had to pay extra for synthetic oil, because that was what Dodge recommended. I payed the additional cost because I thought I had to, even though I supposedly had "free oil changes for life". They replaced my first set of tires around 40,000 miles, at which point they said I was putting excessive miles on the truck and that there might be issues if I continued with that kind of mileage. I didn't think mileage even mattered! Recently I called to get the next set of tires at around 70,000 miles, at which point they said they had discontinued the program - "free tires for life" and that they would have to speak with a manager to get it approved. A service manager called and said after reviewing the claim, they was going to have to decline the claim because I had driven to far between oil changes. I only get the oil changed when the truck gets down to 5% on the warning system, they said that didn't matter. I said the oil doesn't have anything to do with the tires, again, that doesn't matter. If I were you I would just choose a company that doesn't employ little sales tactics that "sound too good to be true!" The manager finally quit returning all my calls, so the customer service is terrible!


Uses sales gimmicks to bait you in

2.6
jvaughan1990 on 09/16/2016

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 1.0

Do not buy a car or truck from these people! I purchased a new Dodge Ram 1500 Crew Cab in 2014 under their "free tires for life" and "free oil changes for life" promo. After the first year they said I had to pay extra for synthetic oil, because that was what Dodge recommended. I payed the additional cost because I thought I had to, even though I supposedly had "free oil changes for life". They replaced my first set of tires around 40,000 miles, at which point they said I was putting excessive miles on the truck and that there might be issues if I continued with that kind of mileage. I didn't think mileage even mattered! Recently I called to get the next set of tires at around 70,000 miles, at which point they said they had discontinued the program - "free tires for life" and that they would have to speak with a manager to get it approved. A service manager called and said after reviewing the claim, they was going to have to decline the claim because I had driven to far between oil changes. I only get the oil changed when the truck gets down to 5% on the warning system, they said that didn't matter. I said the oil doesn't have anything to do with the tires, again, that doesn't matter. If I were you I would just choose a company that doesn't employ little sales tactics that "sound too good to be true!" The manager finally quit returning all my calls, so the customer service is terrible!


Received new car with paint damage, bad tint job.

1.6
Mawil1013 on 09/15/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 2.0

We went to pick up new car, there was paint missing on rear door, white undercoating was visible, scratch about 1/4" wide and about 1" long, plus ripples in window tint. We were promised the door and tint would be fixed like new. Went back to pick up new car and tint was OK but saw they used a paint dabber to dab on paint. It looked terrible, so we left it again and the finally got it looking new.


Looking for the ULTIMATE PROFESSIONAL? Ask for John Raila!!!

5
Excellent Experience with John Raila on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John's #1 Goal is to deliver a superb and unmatched, end-to-end SUPERIOR customer experience! John listens and is caring, trustworthy, does the right thing, is experienced and knowledgeable. Great personality. You'll love him! Ask for John Raila!!!


Maggie was great and really took care of everything quickly.

5
Jeep buyer on 08/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I love my new vehicle and will certainly be back in three years when my lease is up. Everyone was friendly and Maggie took great care of everything.


Service is fantastic!

5
Brittanyandtony on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We bought a used Jeep Patriot and Willie was our salesman. He was wonderful! We had to wait a day to receive the car since we had private financing and instead of making us drive all the way back up to pick up the car he arranged for a delivery service which was extremely helpful since we both work. Additionally, we found out that the brakes were a little squeaky and Willie personally drove me a loaner car, picked up the Jeep and brought back to the dealer for service, and retuned it to us the next day with a whole new set of brakes.Highly recommend! Professional, speedy and responsive. Really appreciate everything.


Willie Brown is the BEST Salesperson I have ever dealt with

5
JSambets on 08/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased both New and used vehickes for both business and personal use across brands and at dealerships across the Eastern United States. 18 new vehicles since 2001...NEVER Have I had such a pleasent purchase and after purchase experience. Lake Norman CJDR advertises Free Oil Changes for life, Free Car washes for life and most phenomenally FREE TIRES FOR LIFE .I seriously doubted they could or would follow through with this program. I never should have doubted this policy. Lake Norman just placed 4 BRAND NEW 265/70/20 tires on my truck after I questioned their wear during a routine oil change. Salesperson Willie Brown spoke to management and they approved my new tire installation. LAKE NORMAN paid 100% of the price of the tires. Lake Norman and Willie Brown just saved me an additional $600.00. I definitely recommend Lake Norman CJDR and Willie Brown for your next New or Used car purchase.


2016 grand Cherokee

4.8
Jeepgirl2016 on 08/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Excellent service! Got everything I wanted with my new purchase. Was able to meet all my needs! I love it and I'm so happy!


Great experience

5
wwilcox on 08/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Can't thank Maggie enough for all her time and effort helping me find the perfect car for me! I love my car! It was a great experience! Thank you again for taking the time to go over everything with me!


The best

5
spunk149 on 08/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The sales process once agin was one of the best and also the time it took for me to be done is still one of the fastest !


Thanks LKN CJDR & John Raila

5
jillallysonrowland on 08/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I could not have had a better experience at LKN Chrysler-Jeep-Dodge!!! I have been looking for a Jeep at a few dealerships closer to home and had zero luck with anyone who wanted to help me or listen to me when I spoke. Needless to say things changed when I went to LKN Chrysler-Jeep-Dodge, I am so please with the welcoming I received from everyone especially John Raila and his expertise knowledge when it comes to Jeeps. He was able to answer every question I asked and never did I feel like I was being lied to or pushed to make a decision just to get a sale. I am very thankful and grateful for that experience and I don't see myself purchasing a vehicle from any other place. Thanks again LKN CDJR & John Raila!!!


Fantastic Experience

5
lemmylove4820 on 08/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very happy with my 2015 Certified Jeep Trailhawk purchase from this dealership. I had been shopping around different dealerships for quite some time, even made it in to some of them in the area and was unimpressed with their customer service. Sam, my salesperson at Lake Norman Chrysler, went above and beyond to make sure I got the jeep that I wanted at a reasonable price. He helped me every step of the way and gave me a great price on my 2014 jeep cherokee latitude trade in. If you are considering purchasing a new or pre-owned vehicle please keep this dealership in mind. Sam was wonderful to work with and made the whole experience as simple and pleasant as possible.


Lake Norman Cheysler Jeep Dodge Ram experience

4.6
Sham1233 on 08/15/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My experience at the Lake Norman Chrysler Jeep Dodge Ram was wonderful. Being nervous as a first time car buyer Maggie and other salesman were very welcoming and made us feel comfortable. Maggie was honest and had a loving personality. She made sure we were satisfied. She made me even more excited to join your dealership.


good experience

4
Karen on 08/11/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

very friendly, helpful, accommodating and no pressure. everyone was extremely nice


Awful experience

1
m222 on 08/08/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Tried to sell a car that was $500 above book value with a broken seat and unsafe to ride in. Refused to work with us.


Best car buying experience ever!!!

5
Slider704 on 07/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was a car buying experience that you hope to have anytime you walk into a dealership! Lake Norman Chysler and especially Maggie were extremely professional and worked with me for countless hours to get me my dream vehicle! They answered phone called and responded to my countless text messages promptly and made sure everything was exactly how I wanted. If you want a great experience buying your next car, you have to walk into Lake Norman Crysler and ask for Maggie!


Easiest shopping experience ever!

4.8
Pattykatelee on 07/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Not only was everyone nice and helpful, but the owner is very committed to the community. Maggie has the best customer service attitude and skills! Glad you've kept her on the team for all these years.


rubicon mania

5
rubicon on 07/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

me and Jodi absolutely loved the experience of buying our new vehicle. Maggie was very helpful,courteous and fun to be around. I would definitely recommend your dealership.


GLAD WE STOPPED BY

5
THE PRICE'S on 07/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

EVERYONE WE DEALT WITH AT THE DEALERSHIP WAS FRIENDLY AND HELPFUL IN GETTING US INTO A NEW TRUCK. THEY WORKED WITH US TO GET THE PAYMENT WE WANTED.


Honest, efficient, and friendly - what else can you ask for.

4.2
Craig S on 07/12/2016

Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I visited the dealership looking at a specific used Ram 1500. Upon arrival the original sales person I communicated with via email was busy helping another customer but we were quickly helped by John Raila. We told John of the truck we were interested in seeing and in short order he had the keys and we were outside to look at it and take a test drive. John was accommodating to our numerous inquiries regarding the previous history of the truck and in working to get to an agreed price. We were then handed over to Cory James to work through the paperwork. The process went as fast as can be expected considering the amount of forms required these days to purchase a vehicle. Overall we were in and out and headed home in our new (to us) truck in a few hours. Both John and Cory were very friendly, upfront with information, and worked quickly to make the experience and enjoyable one.


Extremely happy with my experience and purchase !

5
alondono on 07/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just wanted to take a minute to rate my recent experience at Lake Norman Chrysler. As you can see I gave it 5 starts. This was a very smooth process from beginning to end. More specifically I would like to give high praise to my salesperson Maggie. Not only was she extremely genuine and a true professional. She has a lot knowledge and expirience in auto sales. Her approach was quite and relax and there was not pressure for her at all. After doing my homework I knew the deal that I needed to make things work for me, she found the way to make it work in my favor and I couldn't have asked for much more than that. Thanks for everything!! Hugo L.


2 New Vhicles in one month!

5
beckmanhouse on 06/30/2016

Overall Experience: 5.0

Had a great experiecne working with salesperson Maggie Carrigan who sold me a Jeep Grand Cherokee . So great that we came back the next week and bought a Dodge Durango from Maggie! Cory James worked up the financing and was informative and very pleasant to work with. Overall we are vey happy with our purchases frokm Lake Norman Chrysler Jeep Dodge.


"PERSONABLE"

4.8
harmony walker on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had the pleasure of partnering with John Raila. Instead of dreading the process of finding a new car through a dealership, John's personability made the whole process painless. He is an honest person who made me feel at ease throughout the transition, and worked with me to find a car suitable for my financial needs. I highly recommend him to anyone looking for an easy and friendly experience at the Lake Norman dealership!


Never Gave Up

5
cminton2248 on 06/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lake Norman Chrysler Jeep Dodge Ram was one of the most welcoming dealerships I have ever walked into for a business transaction. I originally came to the dealership just after closing hours and to my surprise found multiple sales personnel still on the lot assisting customers. Maggie immediately took down my information and the car I was interested in and the adventure began. Brian & Jeff on the following afternoon quickly began appraising my trade and allowed me to take a test drive while they tried to secure financing for me. Even when it looked like we couldn't come to a deal the team of 3 kept trying to find a way to put me into a newer or new vehicle they had on their lot. Maggie continued to look and try everything she could and even said "we will get something figured out to get you in that charger". I worked with these individuals for a total of three days when a dealership located nearby had wasted eight hours of my time an tried one idea an gave up. Lake Norman will exhaust every option and idea they can come up with to make sure you leave a happy customer. I couldn't be happier with the vehicle I purchased and look forward to other purchases in the future !


IN and OUT

5
Btrimnal2012 on 06/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Willie Lee Brown, Willie was very professional and worked hard to get me the deal I was looking for.. When I got to the dealership he had the car I was interested in pulled out and cleaned up and ready to test drive.. The dealership was very hospitable and had a nice lounge with refreshments at no charge.. It was a pleasure doing business with them and I will shop here the next time I am in need of a new vehicle.Thank you WillieBobby


Smooth Transaction

5
Jennifer on 06/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were in and out with our new Jeep Cherokee in less than 4 hours. John, Brian, and Tony were all great. John was very helpful and patient with us while we searched for the right vehicle. Brian got our payment where it needed to be. Tony gave us a deal like no other. I almost fell out of my chair when he told me the great interest rate he got me. All around a smooth experience! A+++


Wonderful visit

5
Brock W on 06/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I were in the market for a new family vehicle. Friends of ours referred us to Lake Norman Chrysler Jeep Dodge Ram. They had several new, certified, and used to choose from. We called ahead and they had the vehicles pulled aside and ready when we arrived. Couldn't have been more simple. After taking a couple for test drives, we decided on a low-mileage certified vehicle and couldn't be happier. Great full extended warranty (with maintenance!) included until 100,000 miles. Our sales person, Willie, did everything and more to take care of our requests, serviced the vehicle promptly before we drove it off the lot, and made negotiations easy. We will certainly look again when it's time for another car.


Willie Lee BrownIII

5
Jeepgirl63 on 06/08/2016

Overall Experience: 5.0

Communication is one of the many qualities that Willie has going for him. I let him know what I was looking for and a few days later he delivered the Jeep Wrangler of my dreams, with all my wishes met! Thanks to Willie, my vehicle buying experience was as easy as making an apple pie! I HIGHLY recommend Willie Brown if you want all your wishes met and the lines of communication to always be open.


Jeep Grand Cherokee

5
Kelly18tate on 06/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had an awesome experience. Everyone was very nice and helpful and worked hard to get us in the car we really wanted! Thanks to Maggie Carrigan and the Lake Norman Chysler, Jeep, Dodge team! :)


Excellent Service and Experience for First Time Buyer!!!

5
DrewCue on 06/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I originally went in the Lake Norman Dealership to test drive the Jeep Cherokee Trailhawk and Patriot; hoping to convince myself that I will be content with the Patriot model. I did not intend to buy or make an offer, mainly due to my credit and finances.Once I walked into the lot, I was approached by John Raila and it was all over. John was very pleasant, knowledgeable, and down to Earth. He was also very funny! I've been researching the Jeep Cherokee Trailhawk and Patriot models since 2014; thinking I knew everything there was to know and just needed "hands-on" experience. Boy was I wrong! John was not only able to expand my knowledge on the Trailhawk, but was also able to convince me that the Patriot model was not even in the same league. I didn't even have to jump in one to do a fair comparison! He politely asked how I was planning to finance the vehicle, and I responded with "probably not going to be able to for a couple of months." He then asked if I was willing to play with the numbers for giggles, and I figured it couldn't hurt. John, working with Tony Zorn (another charismatic and personable guy), was able to get me a decent APR with little to no credit, a very minimum down payment, and a really poor condition trade-in. They were also able to get me a great price for the trade-in; I highly doubt I could of sold it for more through a private sale. They were also able to sell me a premium extended warranty for a really good price (even though I told myself I wouldn't purchase one after reading tips & tricks on buying vehicles).Lastly, they've made it very clear that they are my go to people when I leave the lot and really hope I come back for any knowledge or tutorials I may need. The Jeep Trailhawk runs great, is very spacious, and luxurious! I'm glad that I didn't settle for anything less than what I truly wanted and I believe John and Tony made that possible, All in all, I am very happy with my purchase!


Great Experience!

5
Z31tt750 on 05/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchased my new Jeep off John Raila last week. I have purchased plenty of cars in the past in this was the easiest experience I've ever had. John was great to work with and really made it a pleasant purchase. Took the time to work with us from start to finish. Will definitely be going back to him for any Jeep/Dodge purchases I make. On the finance side, Cory was great to work with and really explained the financing and warranty options well.


John Raila is your man!

5
Watsonfamily4 on 05/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John was amazing! He was very knowledgeable, answered all of my questions patiently, and even kept my toddler company while I looked at the Jeeps! He made every effort to get me what I wanted at the price I needed! We were even on a time crunch and he made it all happen quickly! Two thumbs up!


Wonderful experience!

5
Emilyrich34 on 05/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had such a pleasure working with Maggie! When I walked up I knew what I wanted and she helped me find the perfect wrangler within my budget! It was easy and laid back and they got me in and out with my new jeep quickly so I could enjoy the day with the roof off!


Great deal

5
Rob70 on 05/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Awsome experience great vehicle very satisfied jeep quality great service from get go. Sales and finance department very courteous great selection. Very modern dealership with knowledgeable sales staff John Raila great guy.


Awesome experience!

5
Candice Ouellet on 05/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Ralia was my sales guy! He was super awesome and really easy to work with. He made sure the process was expedited so I didn't have to wait around the dealership for hours. He was knowledgeable about the product and was able to speak from personal experience. I would definitely recommend him to anyone and would recommend the dealership as well!Tony was the finance guy, he was really great as well! Got me in and out of the office in a record time!


Great people

5
Adare1500 on 05/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had questions about the wranglers , sales person was nice and explained to us the diferences and she gave us the time we need it for us to think about to decide.


Excelent 5 stars!

4.8
Maria Cuadros on 05/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Dean Corbitt help me over the process and after it. They try to fit my needs. Firt time a received a call back after the sale is done! Thanks so much!


Great 1st New Car experience!

4.8
JRana on 05/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Did not think I would be able to get into a used Jeep, let alone a NEW one! Was very happy with Maggie's patience and help! She was not pressuring and took time to show me all the features of the Jeep. I would recommend the dealership and Maggie to anyone looking to buy new or used.


Love my Jeep

5
Felicia Grogan on 04/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience when I purchased my Jeep Cherokee. Maggie was very professional and a delight to work with. We found the exact car I was looking for. She was very thorough in explaining all the features of the Jeep. I would most certainly buy my next car from this dealership and from Maggie.


Lovely Experience

4.6
MJ on 04/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

By far, my experience at this dealership was the most stress-free, pleasant, dare I say enjoyable experience ever! Mark Mosayebi was my salesperson and is in charge of Internet Sales. No muss, no fuss, didn't feel pressured or gamed to make a purchase. Would recommend to anyone.


GREAT experience thanks to Willie

4.8
ezekeil2614 on 04/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have bought many cars over the years and have never had the flawless sale execution go so smoothly. I found the exact car I wanted online at Lake Norman. I went to the dealership and was assisted by Willie. I told him exactly what I wanted and he simply made it happen very quickly and easily. NO pressure, very informative, and so helpful. I had a due bill for the rims to be powdercoated and some floor mats that needed to come in and I was told they needed a week which was fine because they provided a loaner. My car was ready 3 days ahead of schedule. Willie kept in great communication with me during the time and went above and beyond what he needed to do and I can tell that he was just being himself and he truly cares about his customers and not just making a sale. I would HIGHLY recommend Willie Brown to anyone.


Awesome Experience

5
Jonique Nance on 04/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Best experience I have ever had at a dealership. Willie Brown my salesperson was wonderful. He listened to my needs and found me a car that surpassed my greatest wants and all my needs.


Well Done

5
Chris on 04/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Phoned to check specific details of a Jeep for sale and spoke to Eric. Information was 100% accurate, (which was a pleasant surprise as all other dealers I phoned with questions were very inaccurate).Arrived to view and test drive, car was outside and ready, got good trade in for my old vehicle,process was quick and without hassle, no messing around with numerous managers.I arrived at 3 pm on a Friday and Drove away at 5.15 pm in my new car.Excellent service all round with no pressure.


Great Price, Quick and Easy Process

5
Eric on 04/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was by far the easiest and quickest car purchasing experience I have had. Very little haggling and the paperwork and signoff took less than an hour. Way faster than the other car purchases I have had. I also feel like I got a good deal and value out of the car I purchased. Lake Normans selection of Jeep's was larger than the other Charlotte area dealerships.


Great

4.8
Leoivey on 04/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

John was a great sales man. He took me and my wife for a test drive so we could have a great feel of the car. He had a great personalitly


Great Dealership

5
ramadeo on 04/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am very pleased with my recent experience at Lake Norman Chrysler Jeep Dodge. This was the third time I purchased a vehicle at this dealership and won't be the last. The sales people are friendly and knowledgeable. The entire experience from the first sales encounter to meeting with finance to sign papers is pressure free. I purchased a used vehicle and feel comfortable that they have checked it over and I am getting a quality product.


Bob was great, but service after buying the vehicle was awfu

3.2
jrob1989 on 04/07/2016

Customer Service: 4.0 Quality Of Work: 3.0 Friendliness: 2.0 Pricing: 5.0 Overall Experience: 2.0

Bob was great during the purchase process, but after having the vehicle for 2 weeks engine was smoking and had a burning smell. After taking to Jeep dealer found pcv valve had Crack and leaking onto O2 sensor, caller Lake Norman Jeep to ask about repairing kept getting the run around. Cory in finance seemed like he had an attitude as well, wished I worked with someone else in finance.


What Every Car Buying Experience Should Be

5
minivanmom on 04/07/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are so grateful for Randy at Lake Norman Chrysler Jeep Dodge. He was a fantastic salesperson. He had great knowledge of the vehicles and was able to answer all of our questions. He was fabulous with our three young children and answered all of their questions (as well as supplied them with snacks!!). We are thrilled with our new vehicle and even happier with our experience at this dealership. Easiest time we've ever had buying a car.


Best Experience EVER!!

5
melissaks128 on 04/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What an absolutely wonderful experience I had! I was not ready to purchase a new car, I had totaled my car and was very indecisive. Ms.Maggie who has sold many cars to my family, started looking at cars for me right away! She listened to me and my preferences and found exactly what I was looking for! I would not choose to go to anybody else but her, I am truly grateful for such a miraculous experience. Thanks again, Ms. Maggie:)


Great experience with good people

5
Cpowell on 04/05/2016

Overall Experience: 5.0

John was fantastic from the moment we walked in the front door, very accomodating and professional. John gave us all the details we were looking for and the pros and cons of being a jeep owner.. The entire process was a very comfortable process not like buying from other dealerships. I highly recommend if you're in the market for a new car to stop by and see these folks.


1st Jeep experience was easiest car purchase yet

4.8
Ervin Family on 04/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

When buying a car I always hate the haggling back and forth, but Maggie and the Lake Norman Chrysler Jeep Dodge Ram dealership made the experience much easier. Maggie worked with us on several different jeeps only to settle for the new 2016.


Amazing job

5
kevin sapp on 03/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Maggie did an amazing job she took care of me and made sure I was happy with what I was getting she did everything she could to make sure I could afford my car and get me into something that was realiable. I will definitely come back when I buy my next car.


Knew how to get what I wanted in a timely manner

5
Whitney1028 on 03/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been lied to by another dealer and was so frustrated when I went in to LNCJD. I didn't want to spend hours there as I had spent 6 hours the day before at the dealership that was lying to me. I got there met with Mark, found the car I wanted got the numbers right and everything set up for customization and was out of there in 1 1/2 hours. They are absolutely amazing and this is my 6th vehicle from them. Why I tried to go anywhere else was just plain stupid and that will never happen again. Mark makes you feel like family as well as all the other staff. So go to LNCJD for your next vehicle I know I ALWAYS will from now on!


By far the quickest and BEST car buying experience ever!

5
RELLIKTRA on 03/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I shot Willie an E-mail of what vehicle I was looking for, what I would like for my trade and what was I willing to put down. In a very quick professional manner through phone conversations, E-mail, and text messages we were able to come to a haggle free agreement and a few days later I drove THREE HOURS from Fort Bragg NC to his dealership location and made the purchase. Not including the time spent test driving the car I was there maybe 30 minutes. And now Im a proud owner of a 2016 Hellcat Challenger


Great overall experience.

5
JohnnyMagicBooYaa on 03/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

LKN C.J.D. did a great job working with me and getting me everything I was looking for. My sales woman Maggie was knowledgeable, friendly, and a very big help. I highly recommend coming in to see her for your next auto purchase.


Purchased new Dodge Charger R/T

5
Hemi power, John on 03/26/2016

Overall Experience: 5.0

My wife and I moved from Cornelius, NC to Birmingham, AL just over a year ago. We were coming back to Cornelius for the weekend to visit friends. I had been in the market for a new Charger and decided to look at the Lake Norman Dodge website to see what they had in inventory. They had a car I liked and Chrysler financial was offering 0% interest for 72 months. Everything seemed perfect until I saw the car live. The wheels were a little too flashy for my taste. I had looked at another Charger in Georgia that had the wheels I really liked, but wasn't the right color. After some back and forth negotiating the Lake Norman team took the wheels I really liked off of another car and put them on the Charger. Wow, what a difference. The car looked exactly the way I had envisioned. Lake Norman Dodge stepped up and made it happen to ensure I left happy and with a new car. Good job!


Great Service - Respectfully of my time

5
jeepnj on 03/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Maggie was great; she went out of her way to find out exactly what we wanted - she didn't waste our time we test drove 4 different vehicles and was in and out of the dealership under 3 hrs... The best experience I have had at a dealership.. This is the 2nd time we purchased from Lake Norman Chrysler Jeep; recommend that you should start you search there.. you won't go anywhere else...


Amazing!

5
alwaysmjessicaleigh on 03/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was definitely the best experience I've ever had at a dealership. Maggie was so helpful and really listened to what I wanted in a car. She took no shortcuts in helping me get the best deal that she could and I drove away in an amazing car. I will continue to recommend Maggie to all my friends and family and I will definitely return to her again.


Great from the initial greeting to after sales support.

5
Chris and Debbie on 03/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bob Berg was extremely knowledgeable of the Jeep product; in this case the Grand Cherokee. He analyzed our needs and selected the right vehicle for us. Bob remained cognizant of our price threshold and worked with us to deliver the SUV we desired at the terms we were happy with. Most importantly, he has given us exceptional service after the sale by being available to answer our questions and coordinate with the Service and Parts Department. Thanks Bob


I had the best salesman

5
Carliann4 on 03/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm giving the best rating because, I went in expecting to be let down because the prices and my orginal lease agreement with my current situation! But John raila at the lake Norman location made sure it was possible to get out of my current situation and get everything I wanted when it came to buying a jeep! He worked with me for over a week test driving different jeeps, answering all my questions regardless if they were stupid. He was always quick to respond to emails with links to jeep models he would have to pick up from another lot! I greatly appreciate all his help and honesty! I would highly recommend anyone to visit this location and ask for John to help you out!


3rd Jeep Buying Experience

4.3
Rick on 03/21/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

We purchased our third Jeep form Lake Norman Chrysler Jeep Dodge Ram. The team was helpful and worked out a fair deal for a trade.


Willie works magic!

5
The merrells on 03/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were able to trade in our 2013 dodge challenger for a brand new 2016 dodge challenger and still make the same payments. Willie was able to make us an offerwe could not refuse.


First Time Buying Experience

4.6
The Browns on 03/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Lake Norman dealership has made our first car buying experience simple. My husband and I are from Georgia. We called and spoke to Kenny, who was very helpful! Not only did he do everything, that he could, over the phone, he got us a good deal. On the Saturday we bought our jeep, we arrived at the dealership 30 minutes before closing time, due to the long drive. Although, it was almost closing time, Randy welcomed us as if we were the first customer of the day. He did not rush us at all! We had the best experience and would make the 4 hour drive again!


Excellent customer service

5
LaurenL. on 03/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent customer service!! I bought my first car and the whole team was AMAZING. They were attentive to what I wanted and made it happen quickly and efficiently! All of my questions and concerns were addressed and I couldn't be happier with my decision to invest in a jeep from such a great establishment. Lake Norman Chrysler Jeep Dodge is the way to go!


First Time Buying Experience Made Simple

5
kjfenton on 03/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our first interaction with Mark was an absolute fantastic one. My fiance and I walked in to get a Jeep and naturally she knew EXACTLY what she wanted. Mark took us around to make sure 'we' saw the perfect Jeep for us. Once we saw it and we sat in it, we were sold. He made the entire experience easy and simple to follow along with. No gimmicks with this guy; all real personality and salesmanship. Never once did I feel pressured to make a decision outside of my means. As for Sean, we loved his personality. His sense of humor along with his finance expertise made the legal portion of the purchase super easy to understand. Very efficient signing process and we were out the door with our new Jeep in no time. Definitely recommend these two and the entire Lake Norman dealership as I am sure everyone here works to the standard these two gentlemen represent. 10/10 and will definitely be back for the cookies!


HAPPY, HAPPY, HAPPY!!!

5
Sindee650 on 03/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mark is the man!! His knowledge, expertise, and awesome personality is what all sales people need to exude! Mark made my experience and my first time buying a jeep experience, so very enjoyable! He made sure I got exactly what I wanted in my jeep wrangler! I am one happy customer! Thank you Mark!


Great people, easy buying experience

5
1enginepilot on 03/13/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Leasing my new Ram 1500 Rebel was easy from the start of the process. I did my research thru the internet and found my way to Mark Mosayebi. From the word go he was fast to respond and happy to answer my questions via email. Once I was ready to come in for a test drive, he made sure he was available along with a truck with all the options I was looking for. He walked me thru the info on the truck and the proposed deal, then took a step back to let me enjoy the test drive and review the deal. There was never any push, even though I left without a commitment, no games to get me to change my mind. He understood I wanted to think things over and just made sure I had his contact info when I was ready with a decision. After I let him know I wanted to move forward, everything was done on-line, making it very fast. The day I came in to pick up the truck it was perfectly detailed and waiting out front for me. I worked with Sean Anderson on the lease paperwork, he told me it would be done before my coffee was cold, and he was right. I have had credit card applications take longer! Amazing. I am very much enjoying my new Rebel, and look forward to being a Lake Norman CJDR customer again.


Sales

4.6
Josephscln on 03/09/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Mark was a very kind and considerate sales menHe never pushed or pressure me to buy anything He took his time with me in fact i took about a week to decide if i wanted to buy or not and he never rushed me A great salesmen


Awesome service!

5
Aiden06mom on 03/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Randy and the rest of the staff were amazing! They were incredibly helpful and got me into the vehicle of my dreams! I am very happy. I will gladly do business with them in the future!


Pleasant

5
Purser02 on 03/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The entire time there I felt as ease. There was no pressure to purchase a vehicle. All our questions were answered. They did all they could to find what was looking for and they delivered. I couldn't have been more satisfied with their customer service


Absolutely AMAZING

5
Rebekahhope3 on 03/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the time we came into the dealership Josh (our salesman) as well as all the staff made us feel incredibly welcome. Everyone was so helpful!! Josh made our experience one for the books. His bubbly personality made for a super easy purchase. He (as well as everyone there) did everything they could to help. Josh went over every detail of the car with me personally and made sure I understood it all before sending me loose. Also special thanks to Cory for all his financial help. I THOROUGHLY enjoyed my visit as well as my new car!!! Highly highly highly recommend them! Thank you so much LKN Chrysler Jeep Dodge Ram!!


Best day of my life

5
Victoriariane on 03/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was one of the most important days in my life my first car, and I am so happy I went to lake Norman. I have never seen a staff that is on top of everything from the time you get out to the car to the time you get in your new one. John was so wonderful, talking to him and getting to know him through out this experience was terrific. He made the experience of buying a car a little less stressful. John and Sean the finance guy, explained everything If I asked a question they had an answer. I couldn't say thank you enough for helping me and making that day one of the best days of my life.


you just eraned a new customer for life

5
aemcgrath79 on 03/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I dealt with Sam Dewitt and he made the entire experience enjoyable. He stayed in touch through email for over a week and lead me through the process and made the deal that I wanted and then some. Sam was outstanding to deal with and I will be referring my friends and Family to this dealership and to Sam. Also, a big thank you to Shawn as well. You guys are really good at what you do.Thanks again, Adam M.


They were jerks

1
Tony on 03/03/2016

Customer Service: 1.0

They were jerks once they found out my credit was bad they treated me bad didn't even try to help I will never go their again with good or bad credit


Great Experience!

5
Jerry on 03/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Working out of town would normally make purchasing a vehicle very difficult. Mark was always available to answer questions. He made the purchasing process easy and straight forward. I would highly recommend Mark to anyone purchasing a vehicle.


By FAR the BEST car buying experience EVER!!

5
HappyCarBuyer on 03/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I came to your dealership yesterday and purchased a 2016 Jeep Cherokee from Mark Mosayebi. I initially spoke with Mark yesterday morning around 10 AM and explained our needs and budget. Within a few minutes we had a great deal provided and were able to very easily make the transaction happen last evening!I am not sure if I can adequately describe how pleasant the entire experience was. From the moment we arrived at the dealership we were met with warm and friendly reception. This alone is such a unique characteristic to car buying. We were treated very respectfully by Mark, and never felt pushed or skeptical of the intentions of anyone at the dealership. We enjoyed going back to the finance office with Tony, as well. Tony has a very easy going personality and explained the paperwork and details with great care.Lake Norman Chrysler Dodge made such a wonderful impression on us! You have definitely earned our trust and business, and I will be sure to tell anyone in the market for a vehicle to give your dealership their consideration first - why waste time anywhere else?While we were in your showroom we noticed the many framed certificates of appreciation and news releases based on the charitable contributions made by your dealership. We were especially moved be the contributions made to Make A Wish. In closing, every aspect of our car purchasing experience was excellent.


Excellent Sales, excellent service.

5
Happy Jeep Owner on 02/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our car buying experience started near Statesville NC, finding several Jeeps that interested us. My wife searched on-line before we approached any dealerships and we found our Jeep at a dealership we hadn't even consider just due to proximity. We decided to check it out and had our minds set. When we arrived at Lake Norman we were met right away by John and told him what we were looking for. He took us right out to the Jeep, in a very professional manner answered all our questions and we went on a test drive. We new this was our Jeep, but just had to do some haggling over the price and some issues that needed attention. An agreement was made at a price we were very happy with as well as arranging for certain issues we wanted fixed/added. We worked with 4 individuals purchasing the Jeep and they were each very professional and helpful. This is not our first experience with LNCJDR and were very satisfied. Within a short period of time, we received a call requesting us to bring in the Jeep for the agreed upon repairs and accessories. The provided a very nice loaner and made both the repairs and changes above my expectations. The staff that processed our repairs, our handler, the cashiers continued to impress me! I am very happy with my car buying experience with this dealership! And... My Jeep sparkled when I got it back, this after a nasty storm leaving my Jeep grimy from ice/snow sludge. Thank you!


Very pleasant!

4.6
marine0311 on 02/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

John made the car buying experience seamless and stress free. He was professional, courteous and accommodating. I will continue my relationship with John and the Lake Norman chrysler dealership for all my future purchases. Thank you John!!!!


Great car buying experience

4.8
Karismcelroy on 02/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a great experience at this dealership. I'm 17 years old and this was my first time choosing a car to buy. My dad and I found the jeep I wanted online so we went in to check it out. As soon as we showed up. Maggie came right up and started helping us out. She took us directly to the car and within minutes we were test driving it. There were complications with the car itself and in the process of getting it fixed, Maggie was giving us daily updates on the car. We went in and bought it a few weeks later and she even stayed after closing hours to help us with the final purchase of the car. My overall experience was excellent and I will definitely be coming back for my next car purchase in the future!


Excellent customer service delivers repeat customers!

5
Jodi on 02/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After deciding it was time to trade in my 2012 Jeep Patriot that Mark Mosayebi sold me in 2011 and wanting to upgrade to a Jeep Grand Cherokee, I contacted Mark by e-mail. I had my eye set on a specific 2015 Jeep Grand Cherokee Altitude and after a few e-mail exchanges over the course of a day and a half we came to great terms on the exact vehicle I wanted. I filled out my credit app in the afternoon Mark asked when I wanted to come in, I told him I would be there by 4:30. When I arrived the vehicle was ready to be delivered. We took it for a quick test drive, he explained all the bells and whistles of the new car and even paired my cell phone for me with UConnect. He then handed me over to Sean in finance. Sean had all my paperwork ready for me when I arrived and all I had to do was sign it all. Mark even removed my personal items from my old 2012 Jeep Patriot I was trading in and loaded them into my new ride while I was meeting with Sean in Finance. I was in and out and driving home in my beautiful new Grand Cherokee in 1 hour flat. I cannot say enough about the awesome sales and finance team at Lake Norman Jeep dealership. Jodi


Help when I needed it most.

5
sdcosner on 02/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A couple of months ago I borrowed my girlfriends Jeep Compass to run errands. I had to deliver a cake to a clients anniversary party. I placed the cake in the passenger seat and secured the cake with the passenger seat belt. When I arrived at my client's business I removed the cake and the passenger seatbelt pulled back and locked around the headrest. I tried for several minutes to get the seatbelt to come lose and I had no luck. The seatbelt was extremely stuck and I started to panic and then the girlfriend started calling and asking when I was coming home. I called Lake Norman Chrysler and it was 4:00 PM on a Friday. I explained my situation and they tried to get me into the service department but the first opening they had was on Tuesday. I thought for sure I was going to be in so much trouble. As I was driving back to my girlfriend's place the dealership called and asked me to come to the dealership right away. When I pulled up to the dealership they service technician said we have been expecting you. As I waited for the car and made excuses to the girlfriend why I was running late there were free snacks to make me feel better. The Jeep was brought back to me within a few minutes and the seatbelt was fixed. The service technician said he would have washed the car for free but knew I needed to get home before suspicions arose. I tried to pay the dealership for the service however they refused payment. Thank you Lake Norman Chrysler Jeep Dodge Ram for fixing the Jeep and saving me from trying to explain how I broke a seatbelt.


Mark is awesome

5
Sammy G on 02/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mark made the car buying experience seamless and stress free. He was professional, courteous and accommodating. I will continue my relationship with Mark and the Lake Norman chrysler dealership for all my future purchases. Thank you Mark!!!!


Absolutely great experience at Lake Norman dealership!

5
Julie on 02/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mark Mosayebi was wonderful to work with - he listened to our needs and wants and showed us the perfect vehicle. We look forward to working with him again in the future.


What an Great Experience buying a truck!

5
Kevin Feighery on 02/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I never thought I would say the car buying experience would be enjoyable, but that is what I experienced at Lake Norman Chrysler Jeep Dodge. First, Yehu, the salesman, was extremely knowledgeable and thorough while detailing the Dodge Ram 1500 I was looking at. He was not pushy at all and was extremely efficient when I told him I was pressed for time. Tracy, the sales manager, really did a nice job of working with me to get what I wanted for my car as well as the sales price out the door for the truck. The check out process was quick and easy and the truck looked phenomenal when I drove it off the lot. I can't say enough about this dealership and I will be buying all my cars/trucks their in the future.


Love my new Jeep Renegade

5
Tonya on 02/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the 4th vehicle we have purchased from Maggie Carrigan, she is great to work with. She wants to make sure your happy with the vehicle you choose to buy and is very helpful. The whole buying experience was done very quickly, from test driving to signing the paperwork. Great place to buy a vehicle and ask for Maggie.


Excellent service.

4.7
Peppersot2 on 02/16/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

i found everyone at your dealership to be attentive, and helpful. One of your drivers picked meup at the Charlotte airport and brought me to Lake Norman Chrysler where i met withyour salesman, Mr. Willie Brown. to finish the sale he and i had agreed to by telephone.The 2016 Porsche Cayenne was as Willie had described it in our telephone conversations.Willie also allowed me what i thought was a fair trade in value for my Ford Explorerwithout seeing the Explorer as it was in Boone, NC at the time of our trade.Willie walked me through the sale, and had me on the road back to West Palm Beachwithin 2 hours of my arrival at Lake Norman Chrysler. My thanks to Willie for the timely.and truthful service.bill Vaughan


Mark Mosayebi

5
4wise on 02/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was so pleased with our experience today at Lake Norman Chrysler Dodge Jeep Ram! Mark was our sales person, and he and Sean went above and beyond my expectations in helping me get into the truck of my dreams! I love my new Ram!! I hope to send more people their way!!


Great experience

5
BlairK on 02/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just purchased my second vehicle at Lake Norman 3 weeks ago. The car buying process is extremely easy with this dealership and Willie and Jack made the experience extra special for me. I leased a vehicle from them before, and now have purchased a new Jeep Wrangler. They go above and beyond to make you feel special. Willie has followed-up with me many times, ensuring everything is still perfect with my vehicle and making sure I didn't have any other questions. This is a great dealership to do business with in every way!


Best Employee's!

5
AshleyK on 02/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I Visited Lake Norman Chrysler Jeep Dodge Ram looking for a jeep and the floor sales guy Eric Peters was amazing and friendly not once did I feel overwhelmed or pressured. He made me feel at ease and I had a great time buying and test driving the Jeep. Everyone was so friendly Brian Cramer was also really great and friendly. I would go to this dealership again because of the customer service and efficiency. I visited 2 other dealerships prior to this one and they are the reason I bought a car and not from the other dealers who weren't friendly and welcoming. Go Check Them Out!


Great Experience

5
Tylerp on 02/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great customer service! Our salesman was the best...thanks Joshua Boggs for everything! We appreciate you taking the time to work with us. Thanks so much!!


Refreshing Experience

4.8
SRTRM on 02/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Buying a new car is usually a hassle due to the "typical" his pressure sales tactics. Not, however, here, as our experience (2 new vehicles the last 18 months) has been excellent. Willie Brown is exceptional at making the transaction natural, catering to my needs, not his.


Satisfied and proud

5
Sir Dean on 02/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife wanted a Jeep. She didnt really care what model as long as it was a jeep. We had come in months back and talked to Dean. We didnt buy at that time. Dean would text or call from time to time and tell us about the deals that were available. I finally stopped long enough from work to sit down and deal. I had a great experience and was made to feel like I was being waited on in the best of ways. Even the paperwork went well. I appreciate the courtesy and love the Compass Sport that I purchased. Good job to all. Have a blessed day!


First Jeep Rubicon!!

4.8
JFacemire on 02/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My wife and I just purchased our first Rubicon. We love it, and our Lake Norman Jeep dealer was fantastic to work with. Yehu Castillo, our sales associate, was very helpful and answered all of our questions before our purchase. Thanks for a great experience!


First car purchase

5
Thomas on 02/09/2016

Friendliness: 5.0 Overall Experience: 5.0

Been looking for that one car all over when suddenly I found just where she would be. Lake Norman Chrysler Jeep Dodge Ram, had just what I wanted and I was set up with Ken Jennings. Don't let his size intimidate you though, he is quite friendly and welcoming and made sure to answer everything I had ask if not more. If you ever decide to deal here I would suggest asking for Ken.


satisfied woman

5
hannah on 02/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

never expected to have blessing on the night of 02/03/ I ended buying a patriot jeep because of a friendly dealer, he is accommodating ,willing to give his time to share how the vehicle works not knowing if im going to buy or not..THE warm welcome of a dealer makes a big difference on convincing a customer.and he did a very good job , excellent and his name is mr BOBBY PAUL BERG. I highly recommend LAKE NORMAN CHRYSLER to my friends . thank you....


Quick and easy

5
N.Amaya on 02/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great customer service, gave a lot of information about the car we purchased, very nice people, helped us out in any way they could. I would definitely recommend this dealership to my family and friends


Awesome Experience

5
Showie73 on 02/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I were looking for a no hassle experience... Boy did I find it.. The entire staff was very willing with anything I requested. My salesman Randy did everything I asked of him and more!!! Will definitely be back when ready to purchase again....


very fast service!!

4.6
16rubicon on 02/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Great selection of vehicles, had exactly the one my wife and I were looking for. Was in and out with our new jeep in no time!! Highly recommend this dealership to anyone looking for a great selection and friendly staff.


Excellent car buying experience

5
Hemang on 02/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I were shopping for an SUV primarily with secondary consideration for a crew cab truck. Our focus was on diesel based vehicles and the Grand Cherokee and the RAM 1500 in the Chrysler line-up were excellent options. Willie Brown was super helpful from the beginning. From his first call with me where he noted down my key criterion to patiently showing me each trim within the vehicles along with detailed options, he was pragmatic all along the way in his explanations of where a feature offered utility vs. "a nice to have". He also gave extremely practical advice around different financing options. We ended up going with the Grand Cherokee Summit with ecoDiesel and throughout the process Willie was extremely accommodating. After the purchase he sat with me to go over the entire setup of personalized features. By the time I left the dealership, the car felt so familiar to me and I felt more excited as opposed to being overwhelmed by new features. This I believe is a great feeling to experience in car buying. This being my 3rd car, I felt this was by far the best experience I have had and Willie is a great guy to work with. Qwame and Willie worked with us to make the car of our choice meet the financing options of our choice. Qwame has an amazingly polite attitude and non of the childish intimidation tactics that some car dealership managers try to play with the "I will write a number on a piece of paper" type stuff. He is genuine, made efforts to understand our side of it and really worked with us to make a good deal happen. I got a great deal that was better than what TrueCar or any other dealer in the area was offering. Having serviced my other Jeep at this dealership for close to 6+ years and now with my new vehicle bought from them, I have nothing but great things to say about this dealership. They are an amazingly friendly bunch who are honest with their customers and try to work out a great deal for them. If there is any special recognition for employees in their organization, then I hope Willie gets it for sure for outstanding customer service.Thanks,


Fast and Painless Car Buying Experience

4.8
RAM 1500 SPORT on 02/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I shopped the new Ram inventory on-line at the Lake Norman Dealership and found one I was interested in. I used the USAA True Car buying program and was directed to Mark Mosayebi. We communicated via email and he very clearly outlined all the current manufacturer incentives and discounts so I scheduled a test drive for the same day. I found Mark to be very knowledgeable of the product and it was a real pleasure to get to know him and I would highly recommend him to all my friends.


Great car buying experience.

4.8
Ram Truck S.C. on 02/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I recently purchased a used vehicle from Lake Norman CJDR. My overall experience was excellent. It was a pleasure dealing with salesman Ed Lucas and Finance Manager Sean Anderson. Typically you would expect to spend many hours making a deal or trying to but a vehicle, but not in the case with these guys. Service was kind and courteous from start to finish. This was my second experience with Lake Norman CJDR when purchasing a vehicle. I will recommend them for anyone shopping for a new or used vehicle. Thank you for your service.


Excellent experience buying through Jamie

5
Susan on 02/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was our second purchase of a truck at this dealership and Jamie Walling came through for us again! We contacted him in advance and he found us the exact truck we wanted to purchase. Our experience was fun and painless, and Jamie was very professional and easy to understand. He figured out the best deal for us without any pressure and we even drove the truck away that day. Nothing but good things to say about Jamie and the entire staff we dealt with, and will definitely recommend him to friends and family and look forward to future purchases!


Pleasant & professional experience

5
TobyK on 01/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Yehu & Brian were great to work with, & the dealership was able to make me a fantastic offer to help get me out of an existing lease. Tony was very quick on the finance end of it. I would definitely recommend them!


READ THIS REVIEW

5
Jcray on 01/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ok!! So I am 25 years old and single!!! (Ladies!?!) Now we got that out of the way below is my personal experience. So, my friend and I stopped by to use the bathroom and kick some tires at this dealership one evening. When soon after arrival a lady (Margaret) stopped us wanting to know what we were looking for this evening. Which I quickly responded "I'm looking for a Lamborghini but found out that they cost more than $30,000, so I'm looking for a truck". So after a few minutes she showed us some trucks that were in my price range. (Time lapse)Within an hour I was sitting in a chair buying a truck that was in my price range. Everyone I came in contact with was great. Mostly because I was joking with everyone. ***SIDE NOTE***They have a cat in the facility and parking lot that they rescued!!! The cat is awesome and super friendly, and to be honest I think that's another reason I bought the truck!!! I wish more people and companies would be like this dealership!!!PS: I'm not a crazy cat person!


Great experience

5
Prugh12 on 01/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A great transaction! Ken and Brian were fabulous, this is the 4th vehicle we have bought from Lake Norman Dodge! We love our new Durango!


One of the best dealerships around.

4.2
hmholder on 01/30/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

I have to say, my experience dealing with the team was great. Friendly greeting when I first walked through the door. Pulled the vehicle around and tesr drove it right on the spot. They let me look the vehicle over, inside and out. Very patient with me as I asked question. Worked with me on the price. Helped me keep the payment within my budget. Very knowledgeable on the vehicle, know how to change different sittings. Very good experience! Working with Cory and Sam was very easy, no stress and they both are very friendly. Ask from them both!!!! Great people!!! Big thank you!!!


Helpful, Honest and look out for my best interest

4.4
#Luvinmyrenegade2015 on 01/30/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

I choose Lake Norman Jeep because they were the only dealership within a 200 mile radius of Raleigh NC area that had the Jeep Renegade color and the package I wanted as well as great pricing and incentives. Once locating the jeep of my dreams I contacted the dealership and work with a VERY EXPRIENCE sale man name Ed Lucas .I explain to Ed from the jump that I live about 3 hours away and before I make the drive I want to have the comment that you can work the deal and not have me at your dealership for 8+ hours . Ed ensue me that he would not waste my time to make a very long story short Ed had my deal package done and complete before I even left my home it took about 1 1/2 hour from initial phone contact ( and let me tell you my deal was not a easy one due to my trade negative value and not wanted my payments any higher) I also need to mention this man came in on his day off to complete this deal on Sunday Jan 24 2016 (Panthers playoffs) I couldn't be happier with the service that I received from Ed and the finance manager Sean so guys THANK YOU


There's a reason we've come back three times

5
Jroy190 on 01/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the third Jeep my family has purchased from Maggie, but this time was a little different because I was the one buying the car. This was my first car buying experience and it could not have gone any smoother thanks to Maggie. Obviously there's a reason that we've gone back to her three times. She's a great person to work with and I would recommend her to anyone! Thanks again Maggie, I'm so excited about my new car!


Professional,,Accommodating, Pleasant experience!

5
wbjm63 on 01/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am HIGHLY pleased with the service I received during the purchase of my 2016 Wrangler.I had a trailer hitch ball that needed to be turned over and service was gone for the day. Ken got it DONE!Thanks again for a great car buying experience!Bill Morton


mR rOBERT GREENE

1
Disability client on 01/29/2016

Customer Service: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

I had my van processed by NC VR disability services reviewed in Facility By the disability Review Councelers at facility in Greensboro requesting only approvial review by Licaenced by certified mechanic ASA . Puting faith in Local dealership To preform review they preformed exaM FIRST BY FAILING STANDARDS REQUIRING FEW REPAIRS SO AS MANANGER OF AUTO REPAIR SHOP RESPECTIVELY DOING ALL REPAIRS AND EXTRAS? i TOOK IT BACK TO COMPLETE PROCESS FOR APPROIVAL STATEMENT WHEN ONLY TO REVIEW REPAIRS COMPLETED TO SATISFACTORY RESULTS THEY THEN CHARGED EXTRA HOURS LABOR TO COMPLETE FORMS AND CHARGES ABOVE EXECESSIVE AMOUNTS KNOWING i HAVE FIXED INCOME & HARD TO CHOICE BETWEEN LEIGIMENT CHAGES TO CAUSE HARDSHIP FOR CRIPPLED ssdi PERSONAL HARDSHIP


best car buying experience of my life and i'm old.

5
pete and lisa on 01/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you want a low stress, fun and quick car buying experience, go see Bob Burg and the folks at Lake Norman Chysler Jeep Dodge Ram. We came in once to browse and they were so friendly, zero pressure so we felt comfortable coming back to look around again and received world class service. It literally took us less than one hour from the time we walked in the front door to find a car, get an amazing price, work financing and drive the car home. We've been buying cars for decades, everything from an Aston Martin to BMWs to Infinitis and no where were we treated better. We love our Jeep and we love the dealership just as much. I know of no other dealership that will wash your car for free anytime you want to drop it off for 15 minutes. Highly recommend these folks.


Mark made our experience amazing

5
Nicolemarie3343 on 01/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mark did a wonderful job of making us feel comfortable and at home during the sale. He worked with us and we worked out a great deal. He was attentive to detail and seemed genuinely interested in our thoughts.


Good people, great service

5
Mathews0000 on 01/27/2016

Overall Experience: 5.0

I have done business with this dealership on several occasions due to the ease of buying from them. Kaitlyn and Brian were great to work with and very professional.


Great

4.8
Kh1919 on 01/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

John and Brian were awesome! They were super helpful and nice. And they worked really hard to get me the right car. Definitely will recommend to my friends!


Excellent Service!

5
Philcat on 01/26/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thanks Dean for making this process super easy. The customer service was exceptional! We highly recommend this dealership! Thanks Again! We are very happy with our Charger!!


Great experience ...thank you Randy!

4.8
EriCandy5 on 01/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was very skeptical when walking into the dealership as my past experiences have been stressful . Thanks to Randy ... His warm approach and knowledge was inviting . He listened to what I wanted and helped me make a clear choice. I would definitely recommend going to Lake Norman Chrysler Jeep Dodge Ram.


Great first time experience!

5
Justin16F on 01/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The staff was very helpful and made my experience perfect. Special thanks to Kent for all the help and expertise he provided. Definitely will be back.


Excellent Sales!!!

5
Lola on 01/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've bought a couple cars from Lake Norman Chrysler, and wouldn't go anywhere else! Mark Mosayebi in Sales & John Lipari in service took very good care of me!! The experience was great & stress free!! I would only recommend my friends to LNCJDR.


Great experience

5
juliem on 01/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It had been quite some time since we had been in the market for a new vehicle and part of the reason for the delay was the dread of entering a car dealership and being bombarded by sale eager representatives that only had their interests in mind. From the first contact on line, through the selection process, the finance officer, and the detailed orientation to our new Jeep, this was a most pleasant experience. Mark Mosayebi was so knowledgeable and did not stop until he had matched us with the perfect vehicle for us. Even when it was getting late Mark did not hesitate to help us become familiar with the Jeep making sure we had no questions before we left. Great experience, great vehicle, great people.


GREAT Sales and Service!

5
stevesokolski on 01/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the second new vehicle I purchased from Lake Norman CJDR in 6 months. Each one came in 6 weeks to the day! My salesman, Matt Tucker is extremely proficient in the workings and different packages available for all the vehicles offered for sale in Cornelius. He is extremely helpful, knowledgeable, professional, considerate and friendly. He listened to our needs for our vehicle and helped explain what options and packages were available. Matt kept in touch with us through the order and delivery process and thoroughly went through the explanation of the complete car at delivery. He did a great job helping us purchase our new car and really cares about the product he represents and that we're happy and knowledgeable about our car. Thanks again Matt!


Best buying experience I ever had

5
Mike C. on 01/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was blown away by my experience with the Lake Norman Chrysler Jeep Dodge Ram dealership. My experience began with a phone call to Yehu who was able to give me information over the phone about the Jeeps I was interested in. Once I got there, Matt pulled the Jeep around, let me test drive it, and answered all my questions. He was so knowledgeable. Once I decided I was ready to purchase, the paperwork went really quickly. They had me out of there in just a couple of hours from beginning to end. It was the best car buying experience I have ever had. Both Matt and Yehu were awesome! Sean was also great.


Great price, service, and selection

4.8
Chris S. on 01/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We had very specific needs - Lake Norman begins the process by being one of the few dealerships around with exactly what we wanted. Next we negotiated price quickly and simply - and the price was the best we could find. We made two trips to the dealership - both times were met promptly, our questions were answered, and we were treated professionally. When we made the decision to purchase, the price was as agreed, the transaction was smooth and pleasant, and delivery was quick.I seriously cannot think of a single thing we'd expect to be better. How often can this be said about any transaction?


Quick & easy buying experience

5
Happy customer on 01/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Matt greeted me with a smile, hand shake and introduced himself. I told him exactly what I was looking and he found my SUV. He was knowledgeable of the model I was interested in and he made the buying experience painless. My limited time at the dealership was low key, no pressure and easy breezy.


A great buying experience from knowledgable staff.

5
nerl157 on 01/21/2016

Overall Experience: 5.0

I had a great buying experience from the excellent staff at lake Norman Chrysler jeep Dodge Ram. They had exactly what I was looking for, and a hassle free buying process. Buying a car doesn't have to be hard or complicated. The staff at Lake Norman Chrysler Jeep Dodge Ram, have figured that out. Thanks for my new truck!


A Seamless Experience

5
Terry on 01/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a great experience with Mark yesterday. He really bent over backwards to make our trade-in and new purchase as easy as it could possibly be. I won't go anywhere else in the future to buy my cars.


Superb customer service and sales experience

4.8
Panthers2016 on 01/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Josh Boggs was such a delight to work with! He took the time to find out what was really important to us and researched the lot to see what he had to offer. He had a great attitude and smile on his face throughout. He extensively went through all the options and answered all our questions. Would definitely buy here again. Love being apart of the Jeep family!


Awesome experience

5
Amlynncurrin on 01/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Words can't begin to decsribe how great my husband and I were treated at the dealership, as soon as we pulled up, salesman Bob came to the rescue helping us search for the perfect vehicle that fit our wants and needs! He was very warm and inviting, very laid back and went above and beyond to make us comfortable with whatever decision we made on our purchase. He was not at all pushy, yet helped me find what was at best for my wants, needs, and budget. He was very informative on all of our questions and took his time helping us with every detail! The dealership was very very nice and it shows, they really take care of their customers , I would highly recommend Bob to anyone looking for their next purchase, he surly was a awesome, trustworthy cool dude! I'm so thrilled with my new beautiful Jeep!!


Ecstatic!!!

5
SHERIKA HAGANS on 01/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to a couple of dealerships prior to coming to Lake Norman. No luck with the financial aspect with the other two, but Maggie made & Qwame made it happen. I'm excited to have heads turning at ALL stoplights!!!! Thanks for my new baby Blue Ivy!


2014 Jeep Grand Cherokee

4.6
Carbuyer2016 on 01/14/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I purchased a certified pre owned 2014 Jeep Grand Cherokee. Sales staff was friendly and made it easy to make a purchase. Was in and out within 2 hours.


Overall a good experience

4.6
MB on 01/14/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

I recently purchased a 2016 Jeep Cherokee from LKN Chrysler, This was my first time buying a new car! Yehu Castillo was my salesman and he was great. He was very knowledgeable about the vehicles I was interested in, and was very personable. The finance department was great too, they made the process super quick and easy. Wasn't a huge fan of the sales manager, but luckily I didn't have to deal with him as much. Overall a really nice, stress free process.


Great Dealership !

4.7
LSAT1983 on 01/13/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I recently purchased a new JEEP from Lake Norman Chrysler Jeep Dodge Ram and was very impressed with the experience. We worked with Josh Boggs, who was very nice, informative, and accommodating without being pushy or have the typical "car salesman" vibe. He did not rush us and made sure we had full knowledge of all trim levels and features in the models we were viewing. We took a test drive and simply fell in love with the new 2016 Jeep Cherokee TrailHawk. Josh also coordinated me trading in my old vehicle and I got a very fair price for it. I highly recommend going to this dealership, and asking for Josh. Hopefully we can go see him in the future for another purchase!


$47,150

Mileage: 0

Color: WHITE

Transmission: 8-Speed Automatic

Body Style: SUV

City: Cornelius, NC

Engine Type: 3.6L V6 24V MPFI DOHC

$39,563

Mileage: 0

Color: WHITE

Transmission: 8-Speed Automatic

Body Style: SUV

City: Cornelius, NC

Engine Type: 3.6L V6 24V MPFI DOHC

$52,410

Mileage: 8

Color: WHITE

Transmission: 8-Speed Automatic

Body Style: SUV

City: Cornelius, NC

Engine Type: 2.0L I4 16V GDI DOHC Turbo

Go to all dealer listings


® 2020 CARSDESK. All Rights Reserved.