Lafontaine Honda

Ha is the Best!!!!

Yesterday, I got my 3rd Honda lease vehicle (5th total for the family) from Ha. Honda makes a great product. Ha makes the difference. SHE is the reason we go to LaFontaine. She provides the best service and goes above and beyond. Feels like a friend is helping you with the buying experience. My wife and I agree on very little. One thing we do agree on...Ha is the best!!! On a side note, it was a pleasure to also deal with Mark Schankowski. Tons of knowledge, super friendly, and got me out quickly.

Phenomenal Experience

Our salesperson Ha Parinello and Sales Manager Mark Schankowski exceeded our expectation once again. This is our 3rd vehicle from Lafontaine Honda. They always go above and beyond and their communication is top notch. Thanks again and Ha and Mark we will definitely again for our next vehicle purchase.

vehicle purchase experienc

it was a very good experience purchasing a vehicle from this dealership, the sales person was very helpful and did every thing he can so we can have a no hassle and great experience, management also was very helpful in meeting our expectations

Good at service, poor at customer service

I have been using Lafontaine Honda for 5 years when I moved to Detroit. Overall, they have been good at servicing my car. I had a poor experience today. My wife went to Lafontaine with an 11:15 appointment. They told her after 30 minutes that it would take another hour to be seen. We expected the car to be looked at an assessed and given an estimate on how much it was going to be. If it was going to take a while, my wife would have just Uber'd back home. Jim Ream lacks empathy and when I confronted him later that evening about why there was a delay, he offered no apology and was very matter of fact about it. I called the manager twice for an explanation, no call was returned and Jim Ream confirmed that the manager got my message. Unfortunate experience, I will be going to another dealer in the area. I was interested in buying the new RAV4 but I will not buy from Lafontaine any more.

Stay far away!

Do not get your car serviced here under any circumstance.

Excellent experience

Salesperson Ha Parinello was a pleasure to work with. She was professional and personable -- and had the answers to all the questions my wife and I had. Working out a great price for the car went smoothly with no pressure tactics. It was a great overall experience. I would highly recommend Ha Parinello for your next car purchase.

Oil Change to disaster

Went in for a simple oil change. Left with 2 oil leaks. They stripped the plugs and took no responsibility saying it was bot a honda plug so not their fault. Very dishonest and poorly trained mechanics. Stay far fsr away unless servicing your gerbal's bicycle and then I would proceed with caution.

patient and honest

this is my third purchase from Ha and as always she was very generous with her time.We test drove all the cars and trucks Lafontaine has to offer from Cadillac to VW,.She never pressures me or becomes irritated when I can't make up my mind.I began shopping in April and didn't buy a car until mid September.I think of her as more an advisor than a sales person.She's one in a million.

Fantastic dealer! Total recommend.

I called nearly every Honda dealer in Michigan looking for a fair deal on a 2017 Ridgeline. Lafontaine responded promptly, listened to what I was looking for, found it in the color I wanted, and worked out a price no other dealer could match. Worth driving from Lansing to Dearborn for that kind of service.

Easy and fun experience

I have been around the block a few times with the car buying experience. I have met the high pressure sales person who will haggle and hound you and then get their manager. I have met the here is your car take it or leave it sales person. There is the, can't you go find someone else sales person because I don't think you are serious. Finally there is the, "can I kiss your butt, sure lets take off two tires instead of making you deal with four, that's the smartest idea have heard today" sales person. Luckily for me I have not had to deal with any of those at La Fontaine Honda. First off scheduling an appointment is an easy thing to do. No pressure to put down a deposit to hold the car of my "dreams," just come on in next Thursday and we can take care of you. If I need to reschedule that's not a problem either. Not only that but they also are very open through e-mail. So I could advise her of all the tricks I had up my sleeve before I even got to the dealership. She knew and understood that several dealerships were bidding for my business as well and was please to receive their competitive offers.So I get there take a test drive while my current car was being evaluated by the used car manager. I knew which car I was getting but wanted to double check that it was the one I wanted. When we sat down I was a bit disappointed in the offer for my car but more than understood why. I countered with a different offer to try to get the price down. After we discussed the Truecar off and some of the perks I would receive by going to a certified Truecar dealership. I named a flat price and a total amount I would put down. She did the I will talk to my manager and after a few minutes the deal was done. The negotiations were easy and also not stressful. Some sales people, when you do a counter offer make you feel like you just stole money out of their wallet. With Ha, it was very open and professional, it also moved quickly. Finance went great as well, no high pressure buy this protection package. He recommended the wheel and tire and quite frankly have had problems with that before I was going to ask about it anyway. After that was done, I drove away in my new car and am so happy I went.Ha and the people at La Fontaine are great to work with and a lot of fun. They know me by first name and when I am in for an oil change or other maintenance they all say high and will stop and talk. Ha and La Fontaine really do treat you like family. I never worry about going there or about getting anything less than a great deal.

Seamless Auto Purchase

I actually had a great experience when upgrading my Civic. Ha Perrinello was fun and professional at the same time. She made this a seamless auto purchase.

Flawless service

Ha is a wonderful sales associate for LaFontaine! I'm a repeat customer and prefer working with her. She works around the clock to deliver and is a pleasure to work with! I've had a Honda for over fifteen years and although I still love Hondas, I chose to purchase a Subaru. Ha had all of the details handled and worked with our sometimes difficult travel schedules (we live four hours north of the dealership). We couldn't be happier to work with Ha! :)

Salesperson, Ha Perrinello!

Salesperson Ha Perrinello has excellent customer service skills. As important, her knowledge base of multiple vehicles helped me pick the best fit for my needs and budget.

I love my car!

This is my first car and I'm so excited! Ha Parrinello was very informative about the car I wanted and helped me get it the day I was ready to purchase. Joseph Goffney the finance manager helped me get all the protection I needed for my car at a good price and was very helpful. I went to a couple other dealerships and I couldn't find a car I really wanted. My Mom referred me to Ha. She said, "Go to Ha, she will help you get a car."

LaFontaine Honda Excellence

A car dealership is only as good as the sales people working under its roof. Excellence in service is what we have found in the Lafontaine Honda car dealership. This excellence is embodied by an excellent sales person in the Lafontaine Honda car dealership by the name of HA Parrinello. Ha is a model of professionalism, honesty and integrity for car sales people. We will be purchasing all our cars from Ha for a long long time. She went all the way to make us happy with our purchase including delivering the car to our front door.

My experience

Recently I had been looking for a car and while doing so tried to make sure it was the right car for me. I hadn't considered honda because I had grandparents that worked for Ford and Chrysler so those have been the cars I have been most familiar with. A few weeks ago I had driven a 2015 honda civic and was sold. When I went to the dealership I felt like I couldn't be luckier and knew I made the right choice not only with the car (2016 civic) but with the dealership as well. Words can not express my appreciation and satisfaction I had thanks to Ha as well as those who worked with her for me. Above and beyond my expectations. I am so greatfull that I was able to leave the dealership without any frustrations through out the process.

Purchasing a new car with Ease!

Had the urge to get a new car. And, yes, I went back to Ha Parinello at Lafontaine Honda because I knew I would get the BEST in customer service. This is the third or fourth car I purchased from Ha and each time she makes the process easy, comfortable, and pleasant. She definitely considered all my requirements and came up with the best car at the best price! Ha deserves the "Above and Beyond" award!

New car

I need a new car so i got one. I love red car would not go any where to but there to buy my next car when need another new car.

Satisfaction with Ha P. Sales Rep

I have been purchasing Honda cars from Lafantain Honda because Ha P. The sales rep is amaizing. She is responsive to my needs and knows excecty what I need. I have purchase ten cars from Ha. She is the reason why I am with Honda. Ha is personable, honest and always delivers on her word. You cannot pay enough these days for quality service. Thank you Ha for always being there for me. Carlos Lopez

Mean Dean!

I call this mean Dean, because, Dean, means to go all out to get you what you want at the best deal for all involved. After all this is a business so the best for you and those he works for. Dean stands up for the product he sales and appreciates those who come back to purchase multiple vehicles over the years as the case with me. Dean never closed the door when I had my heart set on a vehicle that was know longer sold. That day I walked away without any car, but I called Dean told him what I would take in place of what I wanted and he went to work to get it. There is another part of this story but this about a person who truly wants to see you happy be you buy or not. To Dean I say job well done. To the LaFontaines truly you will continue to be the (dealership) with good people like mean Dean.

Great Service!

My husband and I really enjoyed working with Dean. He made our process very simple and provided excellent service. I've already recommended him to friends and family!

Best Customer Service

Never did I feel pressured or hurried. Best customer service I have ever received. Would recommend them to anybody who is looking for a Honda!!!

Bitter Sweet Deal

I was referred to Juan Benjamin to purchase a used vehicle and for some reason they couldn't get me approved. I believe it is due to the unexperienced finance woman they have working the deals here because Juan was nice enough to refer me to another dealership and i walked away with a NEW car! I called Juan today to thank him for referring me someplace else and found out he was fired for helping others like me get into a new car? Crazy..Lafontaine needs to really rethink their strategy and if they were smart they would've kept Juan as a salesperson!

Fantastic Consumer Advocate

Juan Benjamin is a great consumer advocate when it comes to purchasing cars. He listens to what your requirements are and works within them. He makes you feel he's there to work just for you. What an unforgettable experience I had. I've purchased three Hondas and I think this deal was the least stressful of all. Thank you Juan. I truly appreciated your time, patience and professionalism.Vera C. Brown

Juan Benjamin is The Truth!

I needed a car like yesterday. I just landed a great job working Downtown Detroit and I was in desperate need of a car. I called Juan Benjamin at LaFontaine Honda in Dearborn. Juan made it happen! I told Juan what I wanted to pay a month and advised him that I just started establishing credit. Mr. Benjamin took it from there. Juan sent me pictures of various cars to chose from. Mr. Benjamin was not only knowlegeable but very professional. Within one hour, Juan had me driving off the lot. Juan has a customer for life. Do yourself a favor and go see Juan Benjamin. He is The Truth.

Outstanding Customer Service!

I recently came to this location in serious need of a car , my motor had blown in my previous one and I needed something asap for work. I pulled up in the parking lot only to find Juan Already on top of everything , he shook my hand, and immediately took me in and Helped make this possible. No matter how long it took he never got frustrated , he was very patient and made me feel very comfortable. He called around and did everything possible to make sure that I not only got a car, but a very nice low mileage one at that. This was by far the BEST customer service I have ever received in the automotive field . This is my third car I will be paying off , and I 100 percent will be back to this location. For anyone who needs a car , I seriously recommend you come to him . Thanks again Juan . -Malik G.

Juan Benjamin

My overall experience was great although this is a Honda dealership Juan Benjamin was able to get my brand-new Dodge charger that I am completely satisfied with!!! He can get you what you need... He was very professional, fast, and very reliable with getting my vehicle to me.... I strongly recommend you to go See Juan Benjamin at Lafontaine Honda in Dearborn, Mi ????

Ontime service

I called the day before to make the appointment and the service was done time as promised. The service person was very friendly and professional. I like to take my Honda vehicle to this location for there supreme service.Thank you

Excellent experience in my new car purchase.

My sale experience was pleasant and friendly. My sales representative was very knowledgeable in very helpful in providing me with what I really wanted in my new vehicle. I in know way felt rushed or pressured and would buy again from dealer.

Professional and courteous

Great service.I brought my daughter's CRV in for a starter replacement. It was completed in a timely fashion. I would recommend LaFontaine Honda to my friends.

Oil Change and Air Bag Replacement

Everything was handled very well. The car was repaired quickly and done a few hours ahead of schedule. I am a repeat customer to the dealership for regular maintenance.

Excellent used car buying experience

We were dreading the car buying process after bad experiences in the past dealing with high-pressure dealers, so our experience at LaFontaine was a very pleasant surprise. My wife and I very much appreciated Dean's helpful, friendly, no-pressure approach when we stopped by to look at used Odysseys. We would definitely go back to Dean if/when when are looking for a Honda in the future. An unexpected bonus was that the finance folks at LaFontaine managed to find an interest rate for our loan that was even lower than the already very good rate that our credit union offered.

Words cannot describe my satisfaction and excellent customer

Words cannot describe my satisfaction and excellent customer service. The attitude of all the staff were great and friendly. My car was done in timely manner. Great job everybody.

The Best! I will never go anywhere else!

I made the mistake of going to another Honda dealership, even though I bought my first Honda (a Fit) from Dean, only because it was close to where I worked. I will never go anywhere else-for service, for sales, for check-ups, for anything. At Plymouth Victory I experienced false promises, zero sense of urgency, and they wasted hours and hours of my time to essentially run a credit check,. I felt "bait and switched" because I model I wanted doesn't have a large profit margin. Calling Dean felt like going home! He made sure to match the trade-in so I could keep my budget, was completely honest about what colors and models were available, and he and his teamed worked the phone immediately and tirelessly to find a HRV 200 miles away. We finished the purchase that day, the car was delivered on the next business day, and Dean helped me set up syncing my phone and everything! He's the BEST! Joe worked to get me the interest rate I needed to keep my month payments where I needed them. Amazing service.

Perfect Christmas Gift

I had the pleasure of working with Dean Snell, who took the time to show me multiple cars, discuss my budget and find me the perfect car. No pressure sales, no lying and I left with something I am completely happy with and can afford. It was a great experience and if you're looking for a Honda, Dean is the man to talk to!

Joe Neff and Dean Snell are the best of the best!

I truly appreciated and thankful for these great people. They are always going above and beyond their jobs. So helpful, so nice, so professional, and they answer all your questions. I bought all my three brand new cars from them, the last car just bought it, Honda, HR-V 2016. I always referred my friends to them, because I'm sure 100% they will take good care of them.Nice and Good People. God Bless them.Ahmed Hakim

Buying from Friends

My wife and I use to lease cars and so we would often be at different dealerships getting what we needed and turning around and getting another car a few months down the road. Usually I would go into look at what was offered, talk to a sales person who always agreed with anything I said as being a smart choice and leave with a car for two years. Because heaven forbid if I did not leave with a car I would be talking to a sales manager and another manager to close the deal. Nine years ago and now today I chose to purchase cars. I bought my Accord from Bobby after my old car was obliterated in an accident. At first I did a lease and then converted it into a purchase. I have never had the typical dealer experience when working with Bobby and Ha. First off they are very honest with me, if I have a price point I want to maintain then will let me know what they have to meet that price point. They will talk about but never pressure for the next step up in car but never push the more expensive vehicle on me. If I dislike a more expensive car but like a less expensive car it does not even faze them.Yesterday they took two hours out of there day on a "maybe" it is time to buy a new car. They showed me the CRV which I loved and they worked really hard and found me an HRV which I really loved. They ran a credit check and also while I was test driving Ha got my Accord appraised. They were honest with me that the HRV is a hard car to find and so there is very little wiggle room. The new CRV is also in demand but they can be more flexible on. They spent time learning about what I needed from a car and telling me what they had and what they could get. It was pleasantly straight forward. I don't want it to seem like these are cold business discussion, when talking with them I feel like I am talking with friends about cars. I remember one time while had my Accord in getting an oil change, I was talking to Bobby and Ha that I was considering buying a new car, as opposed to having some major undercarriage work done caused by Michigan Roads. Bobby showed me the prices and as I thought about it seemed worth it. After looking at my budget, the repair cost and my needs Bobby could see I was on edge and not comfortable. He suggested I don't move forward with it. He told me I could probably get another 100,000 miles out of my current car and it might be better to wait. I have never had a sales person do this before. IT WAS AWESOME!!!!!In my most recent discussion the price point on both vehicles might be out of reach for me. I might have to go used if I make a move today and I told that to Bobby that I needed to check my budget. Bobby smiled and said ok give us a call when you are ready. I said I will let them know tomorrow. We shook hands and I walked out. No private meeting with the sales manager, no hassle just meeting with friends. Bobby and Ha make the car purchasing experience enjoyable and fun. I would recommend them to everyone who is looking for a car.

updating my last.

I'm writing another review to let all that read this that I'm making a few amends to the last one I wrote about this dealership. I just want to commend Zach Anderson for going that extra mile and way out of his way to make sure that we were satisfied with everything at the end. This man put himself out for us to make sure all the complaints that were brought up to him were looked at and taken care of. I have nothing less then total respect for this salesman and all that he did to resolve all the issues that were brought up to him after the sale. I ended up walking away feeling much, much better than I did in the beginning! People that ask me if they should go to the Dearborn location I tell to look him up first thing. He IS one of the best car salesmen that I've ever dealt with and would be recommended by me in an instant to anyone that is looking for a new or used car. Last but not least, all I can say is KODUOS to you Zach for all you put yourself through to make it all happen to put us at ease with everything! Thank You so much and rest assured that I will come to you again and again! You are one of the best in my eyes, don't ever change the way you are!

Went looking and came home with a car

This was the fastest I've ever experienced buying a car! Dean was very pleasant, sincere and honest. I enjoyed my visit and enjoying my new car. Thanks!

Always a great experience.

I personally always enjoy working with Ha and her team over the past 10 years. My current experience was no different. She hears what I want and works diligently to provide just that. I couldnt be more satisfied with the service thats provided at LaFontaine Honda. I look forward the next 10 years. Thank you Ha. #TeamHonda

On-Spot purchase 9.28.2015

One phone call to stage an appointment, on specific car listed on web site, for this past Monday evening.On site at 4:30, post work at dealership with my trade in .Test drive ( car as presented on web-site ), Trade in value / insurance / finance / paperwork done at 7.... initial visit.Mark GB ReynoldsDenice MallieThese 2 get work done !

Great experience -- they made the whole process easy

I purchased a new Odyssey from Lafontaine Honda. Ha Parrinello was my salesperson. I feel she went the extra mile for me -- she stayed past closing the first time we met to discuss purchase options with me. She helped me locate a vehicle with the features I wanted (she has to arrange a dealer trade). She kept me well informed through my entire purchase process and completed all details in a timely manner as promised. I would highly recommend her. I also obtained valuable information and assistance from Jim Slater who is the used car manager and Joe Neff who works with finance.

Team Perfection

LaFontaine Honda has assembled the perfect team of people to sell and service your car.Our most recent purchase was a used Ridgeline. Ha Parrinello (you'll love her!) put considerable time and effort into assuring we found the perfect vehicle.Jim Slater put together the perfect combination of selling price and generous trade-in allowance.Tim Dailey provided parts procurement perfection in getting us the accessories we wanted to customize our Ridgeline.Wade Babbitt got the Ridgeline into service instantly for perfect installation and service.This is teamwork perfection! All of our expectations were exceeded. It doesn't get any better than this!

Great Experience ! Our salesperson was Ha Parrinello.

The dealers price is good .Our salesperson was friendly ,accommodating, approachable & knowledgeable .She made sure that we know the different car functions. Other employees in that place are not friendly .

Enjoyable Experience

My first car buying experience at LaFontaine Honda. My salesperson was Ha Parrinello. My previous car buying experience was in 2003. Overall, I was very happy with my experience at this dealership. Ha. was very knowledgeable and able to answer all my questions. There was never any pressure during the buying process and I appreciated working with a salesperson that conveys a sense of honesty and takes the time to listen to you and your needs. I'll also take a quick moment to mention my appreciation of how Kris Purdy made the final paperwork experience a relaxed and stress free time. I would not hesitate to recommend Ha and LaFontaine Honda to my family and friends.

Great Experience!

I knew I wanted a Honda. Ha at LaFontaine was able to find me the car I wanted. She also made sure the transition from my old lease to my new lease was problem free. I felt that I was listened to as younger shopper. I would recommend Ha and LaFontaine to my family and friends.

Very Good Experiance

No issues with deal or delivery process of vehicle, but your new car cleanup is not very good. I explain better further down the review.

Sales experience

we were very happy with our sales experience and particularly with sales person.This has been our sixth purchase of new car from this dealership in the last 12 years.That in its shelf tells you why I have been giving my business to this dealership.

not very satisfied

I brought in my car for a checkup and the people working on the cars are great ,my only problem was with the actual wokers inside the dealership. They were rude, and did not explain to me throughly how things work. They did not want to help me unles I agreed to potential fees,but i was explained that I could bring in my car for checkups with out fees ( I understand paying fees if needed , but can't understand why you cant check my car and inform me of any fees). I just feel dissapointed that I do not feel comfortable bringing in my car alone. Just wish that they could explain things better and be more kind.

Salesperson

Pleasant, personable, knowledgeable and efficient. Loved my interaction with Ha Parrinello and would recommend her and the dealership in the future to friends and family.

Above and Beyond

The coordination between this dealership and others was astoundingly strong. In the same day, my old lease was picked up, and all affairs for my new lease were in order. Ha and Sam were both crystal clear in regards to vehicle features, as well as all pertinent information related to a timely handover. In addition, the deal had to happen within a specific time frame. Ha was incredibly accommodating. Highly recommended!

oil change

My visit for an oil change was VERY pleasant. Wade was my service employee. He was great! He was pleasant, cheerful, informative and polite. I saw a lot of cars in the entrance port when I arrived. I thought I would have a long wait. I was surprised when Wade came out in just a few minutes to say my car was ready. That extra touch meeting me at the car door and helping me in was sweet. We senior citizens love manners. I usually drive the distance to get my oil changes because of your service and informative car maintenance receipts. Thank you.

Great expectations were exceeded

I was really pleased with the customer service and attention to detail provided by my salesperson Ha Parrinello. She was kind thoughtful and professional. Overall it was a great expericence.

oil change

Lafontaine honda has a friendly staff and I haven't had a bad experience yet. I actually drive out of my way to this location due to the good treatment I receive. Thanks Lafontaine honda and keep up the good work. Please forgive me for forgetting the serviceman name but he was very professional.

Unfriendly

I was not happy with their service. Before they send you their survey they asked you to call them about if you wont be able to you them excellent service points. If you tell them that you wont be able to give them excellent points. They will not send you any survey. I learnt that dont tell them if you wont be able to give them excellent scores. Just tell them send it and take the survey how you felt about the service.

Another great experience!!!

Recently leased a new CRV at LaFontaine Dearborn. It was our third time in dealing with Ha. She makes the car experience enjoyable. She spent a lot of time with us and got us a good deal. Then she delivered the car to our home and picked up two vehicles we were turning in. At our home, again she spent a lot of time with us showing and teaching the different features that were new to us. We drive a long way to the dealership but it is worth the drive to deal with Ha. Thanks to Ha.

Great dealership

Great car buying experience. Dealt with Ha...she was very knowledgeable and helpful and very low pressure. Would buy again from her in a heartbeat. Thanks Ha, you are the best!

A very nice experience..

Dealing with Ha was a very nice experience and she was very well versed on the car we wanted. She took a lot of time to get our old car checked out and turned in so we could lease the new car. She helped make the deal go smooth and we left with the car we wanted. We have been dealing with this dealer for our cars for quite a while and will return when it is time for a new car. Ha was very nice and we would enjoy working with her again. Jim & Edie Norvell

Required a visit to get pricing

Jonathon Falcon's response to my internet inquiry was quick and professional. However once they connected me to a sales person they would not provide pricing information via email or over the phone. Their dealership was several miles away and this was inconvenient. Many other Honda dealerships will work with you on-line (Page Honda and Brighton Honda to name two). They also claimed to be able to provide a Costco discount but Costco did not have them on their list. They still seem stuck in the 1980's from a sales standpoint

Recall service

Took my 05 Odyssey in for service b/c of a recall on fuel pump cover. 1st time using a Honda dealer. The service at LaFontaine met my expectations, which were high b/c of how I view Honda as a company. Logan the customer service person was very helpful and promised that if I couldn't get a ride back to the dealership, that he would pick me up personally to retrieve my vehicle. The work was done quickly for no charge, and they didn't try to sell me anything. I was impressed.

Ha is the best!!!

We have purchased our last 4 cars from Ha. She goes above and beyond. She is low to no pressure and makes the experience of car buying much better! We are planning to move but we know that when it is time to get our next vehicle, we will make the trip and see Ha. - Mike and Tracy Beck

Bought a new Honda Pilot 2015

Worst experience ever with the worst staffs. Our sale person was Dean Snell and he wasn't even polite and didn't have any good customer service being a sales person. Bought the Honda Pilot on Saturday but came in to resign the agreement on Monday and to get the truck but the truck was dirty with stain on the seats and inside the front hood was dirty all around. I told Den Snell it was dirty for a brand new truck and he said he'll have them clean it but it took over 2 hours. Went back to look at the truck still dirty and I was upset that a dealer that sells a brand new Honda Pilot didn't even clean it well and plus crumbs inside the truck. Den Snell went outside to clean the truck but still couldn't do anything so my husband took over and cleaned it in front of Dean Snell. Plus watch out for these sales peoples at this Lafontaine Honda in Dearborn, MI Telegraph cause all they do is talk and walk away from there customers and they will definitely sell you a vehicle with the high price instead of the correct price on online. Dean Snell never apologize to us when we were there for almost 3 hours and plus he knew I was 37 weeks pregnant. Also luckily I'm an honest person so when we left the parking lot, I had to remind my husband to go back inside to give him our down payment for the truck. So my husband went back inside to give him the down payment and it took Den Snell almost 30 mins just to process that. My husband told him this had been the worst experience he had buying a vehicle and Dean got kinda aggressive and said did you want me to go on my hands and knees and my husband said no. My husband had call the dealer back to talk to a manager when we got home and the sales manager Kris Purdy said he already had talked to Dean Snell and apologized. I was upset cause this brand new Honda Pilot is for me and this had to be the 1st vehicle that I bought that was dirty and not clean for a brand new suv. I call back to talk to the general manager and the receptionist transfered me to Jim whom I she said was the general manager but it went to his voice mail and I left a message but he never called me back. So today I called back again to talk to Lafontaine Honda CEO Ryan but went straight to his voice mail so I left a message but he never called me back. THIS IS THE WORST HONDA DEALER AND TO EVERYONE WHO WANTS TO BUY A HONDA VEHICLE GO TO ANOTHER HONDA DEALER CAUSE THIS DEALER IS NOT PROFESSIONAL AT ALL AND DON'T TAKE CARE OF CUSTOMERS WELL AT ALL!!!! It's ashame that even the higher up peoples here don't care what the customers say when there employees screw up!!!! Plus there guest relationship Jessica called and I told her how bad the service was and she said she'll talk to the CEO and see what she can do to help. I told her I need in letter head stating that they shred the 1st agreement that the price was incorrect and she said yes she'll send me a copy and in writing on letter head stating that they had shred the agreement information and she'll send me a couple business cards with her name, phone number, fax number and email to me and she'll try to get me a detail cleaning coupon. I never received anything from her for over a week and so I called her back and she claim she sent it to me and she'll resend me the stuff and if I don't receive it the next day then I can call her. Well I never receive anything the next day so I called her but she didn't pick up so I left a message but she still won't call me back so I had call her again the next day and no answer and I left her another message on her voice mail. It's ashame all these peoples that work here lie so much and I hope Honda head quarters will get rid of this whole staff cause they're not helpful, worst customer services and lie to customers. EVERYONE PLEASE BE CAREFUL CAUSE THIS LAFONTAINE HONDA DEARBORN, MI TELEGRAPH IS THE WORST HONDA DEALER TO DO BUSINESS WITH ESPECIALLY WHEN THEY DON'T CARE ABOUT THE CUSTOMER AND LIE!!!!

Highly satisfied

Tony explained every details, answered all my questions and took care of everything. He is was very friendly. I will recommend this dealership and sales man Yony to my friends.

Great experience

Ha is one of the best salespeople I have had the pleasure to work with.Made my car buying very easy. She was informative and kept me informed while the deal was on going on. I would highly recommend her to anyone.

Thank You Ha Parrinello!

This is the second vehicle I purchased from Ha Parrinello and I highly recommend Ha and Lafintaine Honda. I was looking for a vehicle for my daughter and gave Ha the information. Ha is so sweet and professional. She has a natural and genuine way of making her customers feel special and her priority! Ty Ha! Ha has also sold several cars to my mother as well. I will always try and send business to her. I would also like to thank the finance mgr that handled my deal. He was very professional and efficient. Quick and painless! Again, thank you Ha and Lafontaine Honda you're the best!!

experience with Dean Snell.

This is our 4th car bought from Dean, he has begun to grow a branch on our family tree. Its a pleasure knowing he's looking out for our best interest, and not just to make a buck!!

very professional

My sales person is the best. She is very knowledgeable, fast, and very professional. I would recommend her to everybody. They even negotiate the price a little bit with me

oil change

The people that work with me with on my car were , friendly and very nice. no pressures. they are a good team. and call back on phone to see how everything went.

oil change

They were prompt. I called and got an appointment the same day. Which saved me a lot time and it did not impact my work day

excellent

My sales person, Ha, was very nice and friendly. She helped me with everything. She even spent time with us to find the right insurance company to get the car asap. I would definitely go back to her for future purchases. Thank you Ha.

good experience

I always take my Honda to Lafontaine for service. Always been very helpful and friendly.Quality service and repair! I've purchased 3 Hondas from Lafontaine and will continue to do so.

Hard to find car- Found!

I walked in knowing exactly what I wanted. The salesperson ( Ha Parrinello) and dealership were very accommodating in finding my new vehicle. They were eager to provide me with the vehicle I wanted and they went the extra mile to arrange a dealer swap for my new Honda. Ha was exceptionally friendly and helpful. She was easily reached and communicated through the process of finding the perfect car. We would definitely do business with Ha Parrinello and Lafontaine again.

Love my. 2014 accord

I am pleased with the service and look forward to the continued friendship. I will buy more Honda vehicles in the future! You get what you pay for: quality!

New CR-V

Ms. Parrinello is a true professional! I never once felt pressured to purchase a vehicle. She addressed all my questions and concerns. I'm ecstatic about my new CR-V! I'd also like to thank the gentleman who tracked down the color I wanted (from Ohio). You've got a great team!

GREAT SERVICE

great work, great service, clean dealership, excellent employees, I will return for all service related matters. and new vehicle purchases, I will advise all friends of your dealership services

New Accord

Just purchased a 2015 Honda Accord. Although Lafontaine Honda is a little far from my home, Dean was able to get me the best price on my trade in. Friendly and knowledgable staff. Thanks!

Let the bells ring out!

This place is the best! From now until I am not allowed to drive anymore I will be getting my vehicles from this place and only this place!

Oil change price increase!

I had a wonderful experience on Friday, November 7th having my oil changed at Lafontaine Honda in Dearborn. The only thing I didn't expect was that the price went up $10.00! I know prices of everything goes up daily, but this was a bit of a shock. I wish we could go back to the $9.95 price or even the $19.95. I don't know what could be done to give incentives to long time customers - maybe a free oil change on their birthday, now that's a thought!Let me know what you think.Pam Cook

Excellent sales person

Ha spent as much time with us as we needed, to answer our every question and help us understand how the Honda Civic works. We appreciated her knowledge, kindness and patience. She helped us find the best financial deals and was happy to help us lower our premiums. We would be happy to recommend her and LaFontaine Honda to anyone who asks.

Purchase of NEW vehicle

I had bought a Honda in the past and had Ha Parrinello as my sales person at that time. We were now at the time to look for another new vehicle, which the Honda CRV and Toyota RAV4 were interests of ours. When I spoke with her, she was more than happy and willing to show us both vehicles even tho her desk is located in the Honda dealership. She answered our questions and sought answers for those she didn't know. When we decided on the RAV4, she showed us several and made sure we got the one we wanted. We personally like Ha and feel real comfortable around her. She a real personable person and it showed from all of the "hello"'s from fellow workers in various departments all the way to past clients / buyers. I personally recommend to give her a chance to work for you. She sells all the brands La Fontaine has to offer, even from locations off site from the Dearborn location. Give her a chance. I think you will be pleasantly surprised! Ha, I wish you and your family the best! - Jim and Liz

Service Call

Took my car in for first oil change and tire rotation. Loved the speedy service. They took my car in as soon as I got there.

Service on my CRV

It was fast and efficient. The young gentleman that helped was very good at his job. He called when my vehicle was done. And the price didn't sway from what he said. That has happened to me at other places. Thank you

Excellent Service

Lafontaine always provides friendly and professional service for my Honda CR-Z. Their recommendations are helpful, and they kindly allow me to choose the services that I really need. Service is performed completely and professionally.

Great People

We have purchased a few cars now from Dan LaFontaine. He is a great guy that we trust to help us out..Dean the service manager is also very knowledgeable. Mike Royer taught us all about the electronics of our new Civic EX. Very friendly and patient man. Thank You Everyone

Worst purchasing experience ever

First I have to preface this by saying that between us and our extended families, we have bought our last 6 cars from Lafontaine Honda and had only had good experiences with them. However, this one will be our last, as our experience has been terrible. Everything with the test drive and the initial sale was fine... until we got a phone call several days later saying that they had sold us the WRONG CAR. The sales information we had signed had a VIN for a car that was still on Lafontaine's lot. Nobody had bothered to check the VIN on the sticker with the VIN that was on all of the documents while doing a deal for the most expensive thing most people will buy next to a house. So we had to go back in and re-do the sales process. The dealer told us that we would receive the title for the incorrect VIN in the mail and to bring it in, which we did. They claimed that it would take 4-6 weeks to receive the correct Title and Registration.5 weeks go by. Still no Title. No Registration. I call the Michigan Secretary of State and they tell me they have NO RECORD of a registration for our car's VIN and no request for the Title! So here we are, 6+ weeks later, no Title and no VIN. I have called both the Sales Manager and the General Manager at Lafontaine but I only get their voicemail and they will not return my calls. Only after I got the Secretary of State involved did Lafontaine finally issue the registration and submit the request for the title.What differentiates businesses nowadays is *Customer Service*. What I hope Lafontaine takes away from this is that sure, mistakes happen, but when they do you go out of your way to clear them up and to make sure the customer is taken care of. Get get the problem resolved. Return customer calls and keep good communication going. That's what customers remember and what they tell their friends and family. While the salesperson was responsive, the dealer failed to take care of the mistake without further action by the customer. Because of this, a long-time customer and future sales business has been lost, and I am unable to recommend this dealer if you're looking to buy a car.

Car buying as it should be!

We purchased a new, Honda Odyssey at LaFontaine Honda, through an automobile buying program. It was in every way what we hoped a car buying experience would be (but have rarely found). Everything was completely straight forward. There was no pressure, no attempt to sell us things we did not need or want, and they were very helpful all along the way. Because they did not have the vehicle we wanted on the lot, and had to get it from another dealership, we could not drive off in the new vehicle. But they delivered it to us (75 miles away) several days later, after installing a roof rack that we ordered. Because our initial salesman left for vacation at the end of the day of our purchase, we dealt with a second salesperson to arrange the installation of the roof rack and the delivery. He was every bit as helpful and the transition between the two salesmen was seamless. We are delighted with our experience!!!!!!!!

Daryl

Ha was very professional in working with us to get the right CRV at the right price. I would highly recommend Ha for any new car lease or purchase. Ha is a 10 star person in my views

First Car!

I recently was able to lease my first vehicle. Lafontaine worked much harder and quicker then two other dealers to get me the vehicle for the price I wanted. I now know why my family has been purchasing/leasing vehicles from the LaFontaine family for 15+ years. Only one issue that I have been having is having my phone calls since leasing the car returned. What ever the reason might be a follow up to a voicemail should be received in a timely matter. Other then this small problem I've been extremely satisfied with LaFontaine!

Oil Change

Went in for an oil change and was approached by a very efficient and friendly Gentleman named Ed Sammez.he took care of the oil change and provided me with a list of check ups that were performed on my car.He was not pushy like some of the previous reps I had encountered in the past, he was polite and helpful.Thank you.

Excellent Customer Service

Dan was really helpful and gave me excellent customer service. He went over and beyond to get me the best price for my new 2014 Honda Accord.

smooth sale

Ha the sales associate was professional and fast. It was a smooth sale.price was competitive and i received what I was looking for. Would recommend to family and friends

Great

We called and were at 8"30 and we were able to get in by 9 am. We had the oil change and a few minor maintenance things done and they said it would take an hour and it was less than that. They were honest and no surprises!

Pleasant

It is a pleasure to work with Ha Parrinello. She is very personable and professional. She was very thorough in explaining everything on the car. I also worked with Joe in finance. He is very friendly and helpful also. I have been leasing from Lafontaine form for at least 13 years. It has always been pleasant to go there, from the sales people to the service people. Thank you!

Ha is the sales person to go see

Ha is a great sales person that knows her stuff. If you need a car go see Ha. The dealership was clean, fast and professional.

Honest and No Surprises

Worked with Ha initially for a CRV but ended-up leasing a Subaru Forester. Ha was recommended by Don Poley, sales manager at Lafontaine Nissan. We worked with Don previously and trusted him. Because we liked the Forester better, and Lafontaine has a Subaru dealership too, Ha was able to lease us the car we wanted -- and take our 2011 Honda Accord lease turn-in all at one location. Ha provided a perfect transaction -- no surprises -- exactly what we negotiated.

Kindly taken care of

I recently turned in my leased Honda 2011 CRV from Lafontaine in Dearborn, Mi. I was over on miles and concerned about having to pay 15 cents for every mile over as the 3 year lease allowed 15,000 miles per year. Ha Parrinello helped me get into a 2014 Honda CRV EX (lease) a step up from the SE I had before for a few more dollars per month.. She did her absolute best to assess my needs and gave me a very reasonable price on my new vehicle. She was professional, very knowledgeable, personable, very easy to talk to and a very good listener. She went out of her way to help me make the best choice for the best price. Thank You Ha, you are the best and I look forward to doing business with you again in 3 years. John Rivers

Honda Accord

Honda Lafontine was a great experience especially the sale representative Ha. I totally recommend anyone to visit this dealer. They were very cooperative and clear in their explanation.

New 2015 Honda Fit purchase

Great Customer Service,Ha and Bobby deserve a raise!Would recommend to Anyone looking for a Professional Sales Staff ! Lafontaine is a winner in my book!

They Deliver!

I was well along my sales process when I found a Costco benefit for new car purchases. Lafontaine was the only Costco approved dealership and for good reason. I received a call within hours, was assured they could beat the deal I had in hand, scheduled to meet that day and in the same day Tony delivered the goods. They didn't have my model on the lot so they had it delivered to my house the following day. Hands down the easiest and best car buying experience I've had over the years.

Brought Car In For Oil Change

Had great service, and car was done in the time given.. Would recommend this service center And also will be buying my next car from LaFontaine Honda.Kathleen Tomlinson

Excellent service!

I was referred to Ha by one of my family members with whom she has conducted business. The day I went in, I was supposed to be "looking" around. After talking with Ha and getting a value for my old vehicle, I was ready to make my first purchase. With the help of Ha, I was able to lease my first car with the mileage I asked for, and the monthly payment I was looking for! I am proudly leasing a 2014 Honda Civic. It is everything I asked for. I enjoy the gas mileage, and all the standard features! I would recommend Ha to anyone in the market for buying or leasing a car!

Janet

Ha was great the overall experience was wonderful! Quick and painless came in the dealership and shortly after arriving drive out with a new accord

Successful!!!!!!

Ha was very helpful through out the process of buying my new vehicle. I visit Ha, just to get my civic appraise to see what that might be. She inform me of the appraisal price; I was speechless, how much my car was worth. I inquired about the CR-V, she gave me option that fit me. That same day, I went home with new 2014 CR-V. Ha has help me before and I would recommend her to anyone. Thank you LaFontaine Honda Family.

Ha ha, Ha!

Ha was very expedient in processing our needs when it came to leasing two new Accords! Polite, succinct, focused, punctual, and able are all adjectives one could use to describe her personality and abilities. I would recommend her to anyone looking to get into a new vehicle!

My purchasing experience.

Any car buying experience is a little bit discouraging. You always want more for your trade in, or a better deal on a vehicle your purchasing. This wasn't going to happen this time. I'm buying the most affordable car in the Honda lineup and it's brand new. I was pretty much asking to pay top dollar for it. I really wanted this car and I decided to make it happen. Really wish I got a little bit more for my trade in, but I decided to go forward and just get the deal done. Dean and company did a fine job both explaining the situation completely and making it as painless as possible. I would do business with them again.

Wonderful experience

I wanted to lease a vehicle but wasn't sure what I wanted or could afford. I chose Lafontaine because my sales person was kind and courteous and listened to what I wanted. I told her what I wanted on the vehicle and she let me test drive several. I was able to test drive a Honda CRV, a Toyota RAV4, and a Nissan Rogue. Being a very short person I needed a car with a seat that I could raise high enough to be able to drive comfortable and a dashboard that I didn't feel engulfed by. I went back to Lafontaine three times and did test drives all three times before I made my decision. I was even offered to take a vehicle home for a day to test drive to be sure the vehicle met my needs. I was shocked at how accommodating the dealership was and that certainly was a refreshing change. I had visited other dealerships and was just about dismissed because I wouldn't commit to a purchase on the spot. Ha Parrinello is a fantastic sales associate. She was able to get me more than a fair price for trading in my old vehicle. She took care of all the finance and insurance paperwork for me. She made leasing my vehicle so smooth and painless. She is very knowledgeable and made sure I knew everything about the car before I drove off the lot. My family was also very impressed with her and I think they will also be her future customers. I highly recommend leasing or buying through Ha Parrinello and Lafontaine. They treat you like family!

My New Accord from LaFontaine Honda

I am so pleased with my vehicle. Knowing that my lease was coming due in July, I had been reading about and watching TV ads for the 2014 Accord, so I knew the features I wanted, including the color. I requested exactly the car I wanted and Ms. Ha delivered that car at the best price ( I especially appreciate the rearview camera). My car handles beautifully and is so quiet. Ms. Ha is friendly, polite, patient, and very knowledgeable. She took the time to thoroughly go over the features of the Accord both during my initial visit and before I drove my new car from the lot, even entering my "favorite" phone numbers into the bluetooth system. She is an excellent sales representative. The forms were completed previously so the purchasing process was completed quickly. Everyone was very nice.Thank you Ms. Ha and LaFontaine Honda.

Excellent sales representative

We purchased a Honda Odyssey from Ha last May and could not have been more pleased. She is a top-notch professional who gets the job done and got us a great deal and the vehicle that we wanted. It was a pleasure to deal with Ha and we would refer family and friends without hesitation.

satisied

Worked out a deal with Tony for a new CRV. We got a fair trade in for out 2012 Odyssey! My wife is very happy with her new car!ThanksHenry

Excellent

Ha Parrinello is an excellent car dealer. She is very knowledgable and helpful to the overall needs of her customers! Our family drives Honda forever!!!

crv purchase

Costco provided the name of the dealership for Honda's...The sales dept. called me immediately, I met with Dean the same day, He was very helpful, including a test drive of the CRV, as I had owned 3 Civics before, but not a CRV....He was very patient with our banking problem as Comerica put a long hold on our stock fund money, and we could not close when we had planned, Dean provided excellent customer service to me...He clearly explained the bonus that I could use to purchase accessories for my new car...I would return to him for a new car, However, Honda's last forever.......susan sackett

Always great service

I have been working with Ha Parrinello for my last 3 vehicles. I have been given excellent service at the dealership-everyone is always friendly, polite and helpful. Ha goes even farther, and gives a personal touch that I really appreciate when making big decisions about which car, how much I can afford, etc. There is never any pressure, and I am always impressed by her honesty and compassion.I have recommended LaFontaine, and Ha in particular, to friends who are looking for a new car. And I will certainly continue to do so. My latest experience was, as always, wonderful.

Bad service

Hello I had an appointment at the Toyota building to get my oil change today for my truck that I bought recently. First of all I had the appointment at 12:30 I waited until 2:00 to get it done. I don't know if the oil change take hour and a half to be done, anyway maybe they were behind today which is fine and i understand that. But I came home parked my truck on my drive way I went out in like half an hour and it was leaking on the drive way, so now my drive way is missed up and i have to take a day off on monday to get it fixed, this is so inconvenient. I always take my other cars to the Honda building and never had this problem.. For any suggestions mrmoquasheratgmail.com

Bailey purchase of 2014 CR-V with Tony Falzetta

Tony Falzetta sold us our new 2014 Honda CR-V and we really appreciated his friendly and no-pressure manner as a salesperson. He was very helpful and knowledgable without being high pressure. We would highly recommend him as a salesperson to any of our friends and relatives that would be interested in buying a new vehicle. Buying our new CR-V at LaFontaine with Tony was an all around great experience.

Misdiagnosis

My car was misdiagnosed and had parts put on my car that it didn't need.I still have the same problem with my car, after misdiagnosis. I told the service person that I was told I need a new starter.They check and test the car and told me that my ignition was bad, so lafontain Dearborn ordered an ignition The next week they put it on, the next day I went to start my car and it would not start up. That why I took my Car there from the beginning. So I called the service person I told them what happened he said well it must beThe starter locking up, ( DA ) so he said he would order the part and call me back with an appointment, I have Not heard from him yet it's been two days, I didn't get an apology for the misdiagnosis at all .I've been a loyal customer for eight years to lafontain Dearborn. They just lost a customer because of bad customerService, misdiagnosis, and for putting a part on my car that I didn't need.

New purchase

Excellent customer service in a timely manner. Only complaint is the vehicle should have been cleaned and detailed prior to pick up. This service was not offered but was warranted. The car was a floor model.

Great Communication and Professional Courtesy!

Derek Samp was very professional and courteous. He took the time to explain the specifics about the service my CRV needed and how long it would take for the service to be completed. He also checked with me while I waited to let me know the progress of the work. I appreciated his patience in answering my questions also.While I waited, my salesperson Tony stopped by. It always amazes me that he remember what I look like and even questions or concerns I had about my vehicle in months past! I feel like part of the La Fontaine family especially when I receive a Christmas card from Tony.Another gentleman stopped by (didn't get his name) to ask about the book I was reading. We talked about the music being played at the dealership and I mentioned I loved it! He explained it was 70's and 80's music through satellite radio. ( I think he works in the financial office there at La Fontaine Honda.)Everyone at LaFontaine is friendly and helpful.

oil change and service code 12

Every one at your dealership was very pleasant from the person who scheduled my apt thru the service mgr. I initially did the ON LINE apt and didn't hear back, so I called. By th time I was on hold, the e-miail w/my apt time was up. However, I was treated very respectfully.

Always a pleasure!

We were in the market for a used car for our son, preferably a Honda or Toyota. After checking a few of the local used car dealerships the offerings were pretty bad and for the prices being asked it would not be long before we knew we would be spending more on future repairs.We came to LaFontaine Honda because we bought our 2007 Civic Si from Ha Parrinello. Our sales experience with her was wonderful.Because we had a budget, most of the used cars available exceeded what our son had to spend. And, the cars, though they were Hondas or Toyotas, were going on eight or nine years old. We left, disappointed, but Ha said she would continue to look for us.The next day Ha called with an offer that sounded to good to be true. Honda was offering a brand new 2014 Civic with a 2 year lease and the one time payment was within our son's budget. Needless to say, we signed the papers and our son is driving a new 2014 Civic. He loves it!Once again, another wonderful sales experience with Ha. Her easy going manner and conversation lets you know she is listening to you.She wants to put you in car you will be happy with. Her attention to detail and consummate professionalism provides you with a great sense of trust and appreciation for your business.Also, though the years, Ha sends us update letters and pictures of her beautiful daughters. It is a very personable to stay in touch. Our delightful conversations have been more than just about buying cars. She is a good friend and we would highly recommend anyone looking for a new vehicle to come talk to Ha.

New car purchase

It was great that since we live on the other side of town, Tony meet us for our rental car drop and purchase of our new car. It was very much appreciated!! Thanks

Open about finances and very professional

We have owned Hondas for 40 years. We have worked with Ha Perrinello for the past 6 years and purchased / leased over five cars from her. We have felt confident in each case the car cost and the dealer purchase price of the old car were very competitive. Ha and Kris (the Sales Manager) have worked with us on what ever issues in the purchase arose (not many). Ha is always available to answer questions (even after the sale!). After searching for years for a dealership and salesperson who would be our advocate we feel like we found that at La Fontaine and with Ha.

Good experience

The representative was very courteous and professional. I really like it that he actually took me to my car to show me the problem that they found with the car.

Fantastic!

I am very impressed with the excellent personal attention I received from my sales represemtative, Ha. She went way beyond my expectations providing outstanding service.

Very happy customer

Ha was wonderful. I had no clue what I wanted and was at the dealership 4 times in one week test driving various makes and models. She was completely patient and helped me the whole way. If she didn't have the answer to a question she found it quickly. She did not push me and always considered my needs when recommending cars. LaFontaine allows cross selling so she was with me every step of the way. I ended up with a Sonata but thanks to Ha it was a very comfortable and well educated decision

Great Experience

Enjoyed working with Ha. She was very professional and knowledgeable about the product. No drama...we drove iaway in our new car in less than two hours after meeting Ha! She even helped setting up all the tech /phone programs.

New Honda Lease

My 2011 Honda Accord Lease was over and decided to go with the new 2014 Honda Accord EX from LaFontaine Honda. LaFontaine Honda sales professional Ha Parrinello was very helpful in making the new lease deal go smooth and she was very informative on the new vehicle options and features. I would highly recommend the dealership and the Sales Professional Ha Parrinello for anyone looking for a new Honda.

I made the right decision!

I was referred to Ha from a previous customer of hers. The friend who referred me talked about how easy the process was for the last 2 vehicles he acquired. I was fortunate enough to learn a lot about the vehicle (Civic) from my friend, who is a huge Honda advocate. I was excited to purchase a vehicle that I knew I could rely on, and would have a great ROI. When I arrived, Ha was very professional and calm. My favorite part about the initial interaction was that she listened to what I said I wanted out of the transaction, and did what she could to accomodate those desires. We ended up having a road block from our previous creditor (Chase), and Ha was crucial in resolving the issue. It took nearly two weeks for the issue to be resolved before I could get a vehicle, and Ha kept in contact with me through text message and phone calls as often as possible. She stayed late to look into the issue on more than one occassion. In the end, I was able to secure the price I was looking for, and am very satisfied with my purchase. I plan on buying Honda again when my current lease is up with Ford. Before this interaction with Ha, I went to another local Honda dealer. I left there feeling like they didn't have any care for my needs, and just wanted to sell me a car. I felt that at LaFontaine and with Ha, this was a partnership, forged from the beginning. On top of Ha's great service, the entire staff at this dealership was more than friendly. I had brief conversations with half the dealership. It was refreshing. I will refer friends and family to this dealership for sure. I have a lot of family that works for FMC, and this was a huge step to break the cycle. I'm not looking back!

Great Service

Your service rep Dereck was the best I've ever dealt with. Price actually lower than quoted and finished on time. No surprises. Took time to give me all the answers I needed without trying to cover over anything. I will not deal with any other rep in the future.

Great Price and Service

I recently bought a 2014 Honda Accord at Lafontaine dealership and overall it was a great experience. Mr. Mike Royer is a great salesman and he was really nice and helpful to us. Price was very reasonable as well. If you ever visit Lafontaine Honda Dealership, you should look for Mr. Royer.

My experience with my Honda dealer

Ha Parinello is, and has been our sales person at LaFontaine Honda for many years. She treats us as family and tries to get us the best deal she can that fits our budget. We don't worry about her giving us the best deal she can, because we trust her integrity. Just knowing that takes a lot of stress out of buying a car. She understands the products lines and has never failed to answer questions to our satisfaction no matter what we ask.I always recommend Ha Parinello to everyone looking for a new car.Jack and Jan Shirlin

Wasn't looking for a new car...

I went to Lafontaine Honda for service on my 2011 Fit. I was not intending on purchasing a new car, but the customer service of your employees was exceptional. There was not pressure. I weighed the options, and I decided, why not buy a new car?

Very Pleased Honda Owner

Mr Dan LaFontaine and Mrs MIchelle Cafeo gave superior customer service. I will refer my family & friends to LaFontaine Honda in the future whenever they need to buy/lease a car.

We went to Honda LaFontaine to buy our new Honda CRV. Ha...

We went to Honda LaFontaine to buy our new Honda CRV. Ha was able to handle all our queries and made us feel very comfortable. I would like to thank Ha for all the great service she provided which helped us to buy the new vehicle.She was extremely polite and friendly, she took extra pain to stay late after the store closure hours to explain all the features of the vehicle which was extremely helpful.Kris was able to get us a good deal for our trade in car. Thanks a lot to him also.RegardsAseem Mishra

Repeat Customer

This is my third vehicle from this dealership, and my second from this salesperson, and I will keep going back! Ha is not only helpful and professional, but will do anything she can to answer any questions you may have. She did a great demo of all the wonderful new features on my car, and while waiting for it to be washed, she even became my 3 year old son's partner in crime, offering him crayons and playing with him. I will be back again when it's time for another new car!

This is the place to buy or lease a car. The service is...

This is the place to buy or lease a car. The service is awesome from sales to financing. They make sure it fits your needs!!!

Went in for an oil change and added a tire rotation upon...

Went in for an oil change and added a tire rotation upon arrival. While a wait estimate was not given, I had a longer wait than expected which was about between 1.5-2 hours. Notes on my report/receipt were not explained.

LaFontaine Honda

Great place to do business. I am completely satisfied with my sales professional Ha P. and the entire staff. Thanks for all your hard work.

I bought a Honda accord sport 2014 in November 2013, I...

I bought a Honda accord sport 2014 in November 2013, I purchased Honda care and the family shield plan, which was an extra $3000, I got a few dents and scratches on my car that is cover by the family shield plan, they were all nice in getting me to buy this car with the extra coverage, now that I have to use it i'm getting the runaround I can't get in touch with nobody awful bad customer service, I talked to three different managers and I keep getting the runaround from them, I wish I had never bought my car from this place at first they was calling me every day to get me to buy this car now I can't get in touch with nobody, are not returning my phone calls, I was told that they have one person in the whole collision shop for all 4or5 dealerships that they own in the same block., I would like to get a refund but I can't get that, I would not recommend this place for service for anyone buying or getting there car serviced.. Go someplace else the Honda dealership on telegraph in Southfield off 12 mile is a good place..

Tony Falzetta is a good salesperson that doesn't have...

Tony Falzetta is a good salesperson that doesn't have the backup I feel that he should have as a salesperson. He doesn't always have the answers but he does follow up with inquires. His supportive staff on the other hand are to busy, to follow up. Bob in collision has been sick for awhile, but your dealership still offer the Family Shield plans. Bob is the only one who takes care of this program. I feel sorry for other consumers beside myself who requires his services on any Family Shield contract. No one answers the collision phones. Where is your backup plan? The owner has not replied to busy to phone call. Michelle in business is to busy to followup on messages left on her machine. I just recently read some of the reviews on social media which are not good. I need to talk to whoever is in charge before a talk I decide another route.

Overall I am very pleased with the entire process. Ha...

Overall I am very pleased with the entire process. Ha Parrinello was knowledgeable and dedicated to all my concerns, Kris Purdy did a great job making sure I got the best trade in value for the car I brought in, Joe Neff made the mountain of paperwork quick and painless. I downgraded my rating for price only because I always want to pay less for things even when I am given an attractive deal. This staff at LaFontaine is great and I am glad I came here to buy. (note: I revised this to fix a typo so if this review appears twice I apologize : )

We've been very pleased with not only the service we...

We've been very pleased with not only the service we received when purchasing our new vehicle but the service we've received following with regular maintenance and care. Thank you, David

Picked Ha for my salesperson because of her sensitivity...

Picked Ha for my salesperson because of her sensitivity to her customers. Gave her a price I wanted to pay and went home to wait for her call. Short time later deal was done. No tricks or back and forth negotiations. Happy with the outcome.

The overall environment at this dealership is very...

The overall environment at this dealership is very friendly and laid back. No one is constantly looking over your shoulder and bugging you. I enjoy that. I have leased three cars here and have worked with Ha each time. She is a pleasure to work with. Very understanding and she truly listens to you. Will continue to purchase cars here for me and my family.

Ha P. was very professional and provided an outstanding...

Ha P. was very professional and provided an outstanding service. I was very impressed by the service. I even called the dealership the next day of my purchase to let Ha P. know how good I felt during the entire process. Commendable service.

Friendly, knowledgeable, and informative. I'm a...

Friendly, knowledgeable, and informative. I'm a Costco member and enjoy the fact that I don't have to drive 25 miles like I did when i purchased my first Honda thru the auto club

Ha was fast, personable, and efficient. Great to work...

Ha was fast, personable, and efficient. Great to work with! I feel like the dealership really appreciated my purchase. Will return for any future purchases.

VERY BAD CUSTOMER SERVICE. AVOID !! I went to the...

VERY BAD CUSTOMER SERVICE. AVOID !!I went to the dealership after talking to Costco representative as I wanted to lease Honda Accord through Costco Auto Program. I set up an appointment with the sales rep. and I reached the dealership on time. The sales rep. was busy with another customer and he was cordial enough to guide me to a different rep named Mr. Salama Almardaa.I told Mr. Almardaa that I wanted to know the numbers part as I was told by the Dealership rep earlier that they can not disclose Costco Pricing on the phone which kind of made sense. The rep insisted that I should test drive the vehicle first and then we can discuss the numbers part.I did the test drive and when he came to numbers he started asking me time and again that if you like the car will you drive one home today ? I kept on asking him why don't you tell me the numbers first and then I will make up my mind. The sales rep said that the numbers can change anytime and I don't know whether it will be $30 or $40 higher the next day. Till this point I never got the numbers. As a customer and as a Costco member I did all those steps that were required to know the numbers and the only reason of me driving to the dealership miles away was just because of the numbers. In the end I asked him at least if he can tell the numbers as of today. I get a simple hand written blown out note explaining nothing. No mention about the terms, offers or breakups.Very Displeased and I don't think this is the customer service that one should deserve.

My wife and I have been customers of La Fontaine for...

My wife and I have been customers of La Fontaine for years leasing cars. (HA) was our first salesperson and continues to be our contact.She is exemplar -- Never had a problem with La Fontaine.

The best dealer, friendly ..he can explain everything...

The best dealer, friendly ..he can explain everything in detail..knows what his job is, fast and efficient .I am pleased with his actions, He is perfect for the job like dealer... I had an experience with bad behavior dealers and unlike them, Dean is the difference he is a very good

Our first inquiry for a car from Lafontaine Honda was...

Our first inquiry for a car from Lafontaine Honda was answered by Ha Parrinello who turned out to be the most pleasant, courteous and honest car sales person that we ever talked to. Over the phone we gave Ha the features of the car that we were looking for. She promised to call us back and she made good on her promise. Ha called us back to inform us that she found a car for us in the color that we wanted and that it was in stock. She also gave us her honest price. So we went to the Lafontaine dealership on Telegraph Road in Dearborn to look at the car. The car was already prepped for delivery when we arrived at Lafontaine Honda. The rest was truly a no-hassle deal all the way. We finally met a car sales person that we enjoyed working with. Ha also worked real hard to make it possible for us to drive the car home that same night. Even though we did not get any free oil changes similar to what that other dealers offer, we are still happy to recommend Ha and her dealership to our friend and relatives. Ha Parrinello is an outstanding and a model sales person. Ha is truly a great asset to the Lafontaine Honda dealership.

From Day 1 Ha was wonderful to work with, and we could...

From Day 1 Ha was wonderful to work with, and we could not be happier with our choice of vehicle and dealership for this major purchase. Ha was always very responsive to our questions, and patiently discussed options with us, pricing, and ran through the different scenarios. She was also very knowledgeable about the different vehicle models and features. We will certainly be returning to LaFontaine Honda for our next vehicle purchase and will tell our friends and family about our great experience with Ha Parrinello!

Simply the best!!! Ha is the best by far! She went above...

Simply the best!!! Ha is the best by far! She went above and beyond. LaFontaine is great,but Ha is like having family there as our agent. She is considerate of all our concerns,from price to size to model. No way you can get a better rep,and as long as she is there, you have all our future business. I would love to give her whatever leads I can in the future. She deserves it. Also note that David was a huge help!

I've worked with Ha Parrinello on my first lease,...

I've worked with Ha Parrinello on my first lease, which was a 2011 Honda Civic, so it was an obvious decision to go back to her for my next lease, a 2013 Honda Civic. Ha is an amazing salesperson! She's so warm and friendly, and always finds a way to help you no matter what. I am forever grateful for her wonderful service! Thank you!!

I experienced excellent customer service. The vehicle...

I experienced excellent customer service. The vehicle that I requested was presented to me in a timely manner. My sales person went over and above to educate me on some of the newer options that Honda now offers.

Let me just say kudos to LaFontaine Honda in Dearborn,...

Let me just say kudos to LaFontaine Honda in Dearborn, MI., and especially to our sales professional, Ha Parinello, and Finance Manager Joe Neff. Both were such a joy to work with, and they made finding the right car such an easy and positively pleasant experience. My husband and I found ourselves in a bit of a crisis, needing a new car late on a Saturday afternoon so he could get to his new job that coming Monday morning. Thank goodness for LaFontaine... especially Ha Parinello, who helped us resolve the crisis in record time! She is just such a nice, sweet, professional person who really had our best interest at heart, and bent over backwards to help us! This was my second Honda from Lafontaine, and specifically from Ha. I am definitely a return customer and will recommend LaFontaine and Ha to all my family and friends.

Ha, I believe is the only one, who knows the products...

Ha, I believe is the only one, who knows the products she sells. She successfully fought for me to get my speedo replaced when the car was 3 months old with 2000 miles. Other dealers said they would not replace it since, they did not know the miles.DUH!!! I only buy on price. She has given me the best prices on 5 cars. Don't waste your time with other dealers. VH was obnoxious, TH was difficult to get an out the door price and could or would not quote equal car, SH pretty much gave up when they knew I was dealing with LF. SH was upset because their last 5 quotes were higher than LF so that's why they did not get the business. So, go to LaFontaine and ask for HA. It is too much stress to deal with other dealers selling the same product. Others blow their horn about how "great" their service dept is. Buy a Honda and you will not need service. I'm on my 4th Honda and highly recommend HA at LaFontaine for any new car.

Buyers Beware! Manager tried to swindle us on the trade...

Buyers Beware! Manager tried to swindle us on the trade in value of our vehicle by over $5,000 (KBB)We were referred to the dealership through a Costco "discount" program. Any discounts are apparently made up by reductions trade in values. A complete waste of time and energy.

Ha is a great salesperson and she did everything possible...

Ha is a great salesperson and she did everything possible to get me a car and made the transition easy. She is very friendly and kept meinformed every step of the way.

My family has been returning to Ha Parrinello, for very...

My family has been returning to Ha Parrinello, for very many years now, possibly close to a decade. This was my second experience with Ha and both times she's been really wonderful. I am not a seasoned car shopper, so she's really helped point out some beneficial features that I wouldn't have even noticed that fit in well with my lifestyle, and I got a nice feeling that she wouldn't let me settle until the right option was chosen. I'm looking forward to working with her again as soon as my 3 year lease is up.

Ha was friendly and hardworking. She listened to me and...

Ha was friendly and hardworking. She listened to me and met my needs immediately. Ha went over and beyond as far as I am concern to answer my questions and to ensure that I was able to get the vehicle of my choice.

Tamika Thomas was such a breath of fresh air for a car...

Tamika Thomas was such a breath of fresh air for a car salesperson! She was not only friendly and knew her products, but also the right combination of gentle persuasion and knowing when to back off. I hadn't been in a dealership in 13 years and I did not relish dealing with a pushy salesperson who had to make numbers for end of the month. I never got that feeling from Tamika. She accepted my statement that I wanted to look at a competitor's product and crunch numbers on my own. She checked in with me on a timely basis and I appreciate her professionalism. I will definitely recommend her to anyone I come across shopping for a new vehicle.

After setting me up with several cars to test drive, I...

After setting me up with several cars to test drive, I finally decided what I wanted to lease and my salesperson went to great length to find the exact auto of my choice. Once the car was on the lot she helped me in ordering the accessories to make me happy. Also, my experience withLaFontaine goes back some six or seven years. I definitely know what I'm getting from this dealership.

Signed contract for vehicle with 15,.000 miles, recieved...

Signed contract for vehicle with 15,.000 miles, recieved bill showing contract shows 12,000 miles and Mr. Bobby Adams has failed to retuned call or set up appointment to discuss this problem..He states that theorectically I am stuck with a contract that I dont agree with, and after 21 days I still do not have a copy of. He states that there is no boss at dealership I can talk to and that I can not come in an talk to finance manager, Mr. Dan LaFontaine who sold me the car, Mr Adams my supposed saleperson and I feel that he has no concern for me and my feeling that I have been violated and disrespcted now that you have a signed contract that I do not have a copy of or agree with.

Ha went above and beyond for us, even brought our Odyssey...

Ha went above and beyond for us, even brought our Odyssey to our home. She was communicative and professional, with a nice touch of personal in there too. Wouldn't hesitate to recommend working with her. Thanks Ha!!

Ha my salesperson was great. I could not have asked for a...

Ha my salesperson was great. I could not have asked for a better person to sell me a car. Excellent A1 very informative and took time out to answer every question I asked with no problems. Thanks Ha for being the great Salesperson you are.

The best dealership i have ever dealt with and i've...

The best dealership i have ever dealt with and i've been in a lot of dealership in the past and they were actually the only one that helped 3 years ago from when i was down and out just in general. I just happened to ran into Michelle Cafeo and from that moment on she led to the right path. Sad to say that there are not too many people that would help you out but want nothing in return. Well i found those people and i'm their customer for life or until i can't drive anymore.

Ha Parinello is an outstanding sales professional. She...

Ha Parinello is an outstanding sales professional. She pays attention to the customer, listens carefully to their needs, and does her best to satisfy the customer. She is knowledgeable of the Honda line of cars. I would buy a car from her any time. I am completely satisfied with my purchase experience!!

I had been driving a 1999 Accord with 130,000 miles on it...

I had been driving a 1999 Accord with 130,000 miles on it and had no intention on getting a new vehicle until my husband and I adopted our second child In April of 2012. Our other child is 6 years old, and within a few months, it was clear that we needed a vehicle with more space...not to mention something easier to get the kids in and out of. My husband and I looked at both the Chrysler Town and Country van and visited the Honda dealership where we purchased my Accord (Jeffrey Honda). While the Chrysler was less money, I really wanted to purchase another Honda because I loved my Accord and feel a sense of loyalty to the brand. Surprisingly, the sales person at Jeffrey was not willing to work with us much on the price, and we walked away from the dealership feeling discouraged. My husband then contacted your dealership online and Ha contacted him and went out of her way to assist us in finding the Odyssey we wanted with all the options. She was a pleasure to deal with and made it very convenient for us. Within a few days, she had arranged financing, trade-in for my Accord, and we were picking up the new Odyssey. Ha is a pleasant professional and answered all of our questions as well. We will recommend her to friends and family members without question.

Ha went over and above in helping me lease my 2013 Honda...

Ha went over and above in helping me lease my 2013 Honda CRV. Ha's personality, friendliness and professionalism are what make her a fantastic salesperson. I consider Ha Parrinello not only my salesperson, but my friend. I would recommend her to anyone for leasing or buying a Honda.

We have been buying new cars from this dealership for...

We have been buying new cars from this dealership for several years. They are very professional and we enjoy working with Ha. She is wonderful.

Every time we come into the dealership be it for service,...

Every time we come into the dealership be it for service, changing a lease or looking for a used car deal Mrs. Ha Parrinello and the service staff at LaFontaine Honda has extended themselves to us and have answered any and all questions in a more than satisfactory way. We appreciate all the updates via email or regular mail that will save us money on services, as well as just to keep in touch and share personal triumphs.We surely appreicate all you do.Mr. & Mrs. Thompson

My interaction and encounters with Ha Parrinello were all...

My interaction and encounters with Ha Parrinello were all very good and I was satisfied with my car buying experience and her personal service afterwards.

My experience with Ha Parinello has been wonderful all...

My experience with Ha Parinello has been wonderful all these years. She treats us like family through thick & thin. She takes time to listen & understand our financial problems. Overall thank you Honda financial for being on our side in the past and in the future. More Power!!!!Doris & Leo Sepe

I've leased multiple Honda Accords from Ha and...

I've leased multiple Honda Accords from Ha and LaFontaine, and it's uniformly an honest, friendly, easy experience. I always receive a positive and can do feeling from Ha, and don't feel I'm being sold something I'm not looking for, being told something I can't trust, or left with questions about the product or buying experience, as I have in other leasing situations. Perfect 5 rating for sure.

Everything was done great eccept i feel that the price...

Everything was done great eccept i feel that the price was a bit over what is was worth as far as the labor cost! the part

Back again for another great experience with a new Honda...