K&R Auto Sales

Terrible service

Horrible, had a bad experience and they don't take care of their cars

Mouthing Off

I bought a Caravan at K&R in 2008. The salesman was a mature gentleman who agreed to get my paperwork in order so that I could return the next day with my insurance and a check for the down. That salesman has undoubtedly moved on to a real dealer. How difficult would it be for these kids to supply the customer with the VIN # and mileage up front so the customer can get a quote for his insurance - instead of wasting the customer's time and then mouthing off at the customer for wanting to insure the vehicle before signing for it. And "you don't need insurance to drive the car off the lot today" - one does not have to be twice their age to know that they're lying.

Awesome!!!!

John exceeded our expectations on every level. Him made sure we were in a very nice, and safe car. I have been telling all my friends to come see him for their next car!!

AWESOME experience!!!

I spoke to John V. on the phone the day prior to driving down from Bangor, a 90 mile trip one way. We discussed the Tahoe I saw online and scheduled an appointment. When I arrived he showed me the Tahoe and it was detailed and ready to go. It had all the features I needed and more. I took it for a test drive and already knew it was what I was looking for. Although the dealership was incredibly busy, John handled the process and transaction quickly and efficiently. I made a note of a couple of things that needed attention on the car and he immediately called VIP and asked if they could get me in to have them fixed on my way out of town. John was also okay with me having my mechanic look at it and to call him to make him aware of any issues so that they could be addressed and fixed. I am not usually fond of the process of buying a car and the back and forth, but I found John to be very skilled at his job. The company professes to be about the customer and its service and so far I have been impressed. I would definitely visit them again in the future for my vehicle needs. And that say's a lot since it's 3 hour round trip drive for me.

our experience was awesome!

We bought our car from Tanner and you can tell it was taken care of very well, had a good carfax, and we have owned it for 4 months now and love it! Great job guys!

tanner was very nice

My husband and I bought a Honda from Tanner last year and he has done a great job keeping in touch with us and making sure we are very happy with our purchase!

excellent staff!

Tanner was very knowledgeable and there was not any preasure

very good car buying experience

Tanner did such a good job, the staff was nice and hepful

I love K&R!

Tanner did a fantastic job and we would recommend him to anyone!

tanner did a great job!

Tanner did such a good job in making us feel very comfortable in the buying experience! Great job!!

fabulous interior design!

Great place to buy a car, Tanner did great and I would definitely recommend them to anyone!

I had such a good time!

These guys were freaking awesome! Super nice people and went above and beyond, Tanner was very professional.

John Was Great

john thank you for making justins first car buy a great deal thank again jim drapeau

EXCELLENT STAFF!!!

The entire experience was great! My salesmen Tanner knew his stuff and was very honest, another salesmen helped me with some questions I had and no one every tried to pressure me.

Bought A car from Tanner

I bought a sonata from Tanner, great customer service with low pressure!

Tanner did a great job with us!

Nice environment, clean bathroom and professional staff, the manager John was very pleasant as well as Tanner.

Tanner was wonderful...

Tanner had done a wonderful job with the Honda CRV that I purchased. I could not have asked for a better car buying experience. They made everything very easy and were a very laidback group of people, which was very much appreciated! Excellent job Tanner!

Great Atmosphere

In 2015 I bough a 2011 Nissan Versa, from here. Tanner Pedigo was our salesmen by far the best salesmen. They helped me and my family get into a safe and reliable car. I've had it for a little over a year and NOT one thing has broken on it, nothing! I absolutely love it and am so so happy that I went to K and R Auto to get my car!

excellent place to buy a car!

Tanner did an awesome job in assisting me with my new car! I bought a truck and it was very easy! Best prices in town

good experienced sales staff!

Tanner was my salesmen and he did a great job in finding me a great car,also the manager John came in and thanked me for the business, it was a very professional staff and all around good time!

I found a car and got financed in an hour!

I bought a car from tanne, he was very efficient and made the whole thing smooth fast and easy, I got a nice car and got all the paperwork done in an hour! Nice job.

bought a new Hyundai from Tanner and Love it!!!

My boyfriend and I bought a car from Tanner Pedigo and completely loved the experience. It was a 2013 Hyundai and when we got the car home we realized the brakes were kind of squeaking. We called Tanner and he was on top of it and got new brakes for no charge, he even delivered the car to my work!

tanner did a great job.

Me and my girlfriend bought a car from tanner and he did a good job. I love my new car.

very easy process!

I bought a Nissan versa a year ago and Tanner did a good job and made the whole process stress free and easy. I enjoyed the whole staff and the entire experience.

overall excellent experience!

Tanner has sold my family 2 cars this year and both times the experience was great, very easy to work with and no pressure at all. The whole staff was great and would recommend this place to anyone.

excellent service

Great experience with Tanner, sound advice, process was simplified.

Great place

Tori was very helpful in answering any questions that we had. There was no pressure to buy.

tidy facility

Tori was very informative and helpful with answering andy questions we had, he made the process very simple, I will be back

Tanner did fantastic, i would recomend him!

tanner was very good! very helpful and low pressure! go see him!

3 vehicles purchased

I purchased a 96 Tahoe back in 2001 which I still own and going strong, so when my two college age kids wanted to buy their own vehicles , I had no hesitation looking at K & R . Salesman Dave Hinkley was very helpful in helping them choose the right vehicle for their needs .My son bought a 2005 Ford F-150 pickup and my daughter purchased a 2011 Jeep Patriot, both of which are really clean and well kept vehicles. He also found them the financing they needed, with great rates considering they didn't have much of a credit history. I will continue to give K & R Auto consideration in my future car buying needs as I now think of Dave as a good and honest friend.

don't buy from K and R

Customer service after the sale is horrible. We thought that we were dealing with a good local company. Turns out, they only want to sell you something and shoo you away. We were charged an illegal doc fee, and left stranded with a broken vehicle on Christmas eve!

Do NOT Buy From Here

On August 17 my wife and I purchased a 2007 Audi Q7 Quattro from K & R Auto, and the associate who assisted us was John Vallieres.Before purchasing, we noticed a few cosmetic things that we wanted replaced: the radio did not work, the vent on the passenger side was broken, there was a piece missing on the rear hatch, and the shade on the drivers side rear was missing a clip-which prevented it from being able to stay up, therefore it was useless. We had agreed to purchase the vehicle contingent on the items listed above being repaired. John gave us a We Owe paper which had these items listed on it, and we proceeded with the purchase. We drove the car home that evening. On August 19th, my wife drove the car back to Auburn, which is an hour commute from our home. She dropped the vehicle off and was given a 2012 Kia Forte EX. The renter car was clearly not suitable to drive; there was a loud knocking in the front end. Not only did we have to drive the hour home and back, but we were transporting our four year old daughter and my wife was 8 months pregnant. The vehicle felt so unsafe that we did not drive it at all for the two days we had it; only taking it home and directly back to K and R. On the August 21st we picked up the Audi and John informed us they replaced the entire head unit. He made mention of the cost ($800) and appeared to be put out by it, since he originally thought the issue was a simple fix. At this point, the other parts had not come in. Therefore, my wife made an appointment for August 31st at 3:30, a half an hour before her doctors appointment in Lewiston. They had told us they were going to give her a loaner car to go to her appointment and by the time she was finished the Audi would have all the parts replaced and the car would be ready. When she got to K and R, John informed Tia that the parts were not in. He did not even have the courtesy to call and let us know. He assured her the parts would be in by her next appointment. At this point her prenatal visits were every two weeks, and since we were quite honestly getting fairly fed up with K and R, she decided to make a trip down as soon as the parts were in. The first week of September (we cannot remember the exact date but are fairly certain it was that Wednesday) Tia drove back to K and R to get the parts replaced. Upon arriving, John informed us that the parts were in but they were not correct. Therefore, he took the VIN off the Audi and proceeded to order the correct parts. In the meantime, I had noticed a shaking that had been occurring once the vehicle hit about 60, so I had called John to address this before our 30 day warranty was up. When Tia went to get the parts installed for the second time, John test drove the car with his mechanic and told her that the vehicle needed to be aligned. He also said that he would be willing to give us a loaner for the time the car was in the shop and would work completely around her schedule. They could not get the car in that afternoon, so again Tia left with no changes to the Audi. I made an appointment for September 10th at 9:30 for the vehicle, since that was Tias appointment. We ran late this day, so I dropped Tia off at her doctors appointment and then took the car over to K and R. My wife ended up being admitted that day, and K and R gave me a loaner while they did the repairs on the vehicle. After not hearing anything all day, and my wife being in labor, I finally called them late afternoon and they told me the car was at VIP. Since our hospital bags were in the back, I had my father-in-law drive to VIP to get the bags to bring back to the hospital. He did, and when he arrived, VIP told him that they did not have the car. Apparently K and R came to pick it back up. Therefore, my father-in-law drove to K and R to get the bags. He did not notice if the parts had been replaced at this point. Early September 11th, my wife gave birth. We still did not have our vehicle. John did not call that morning to tell me it was ready. Around noon, I finally got the Audi back. However, not all the parts were replaced. The clip on the drivers side rear for the shade was not replaced. A different sales associate helped me because John was tied up. This associate told me that he did not know why we were promised the clip replacement in the first place, because it was an accessory and did not effect whether or not the car could pass inspection. Since John was busy and he was the man I needed to speak with, I left. Later that afternoon, I called John who informed me that the clip was not replaced because it was too expensive. They apparently could not get just the clip, but they needed to buy the entire shade. He said that with the parts and labor the cost was just too high to replace. At this point, I was extremely frustrated so I drove back to K and R to speak with John face to face. When I got there, he basically spewed the same story, but this time said he would try to look into junkyards for a replacement. I had no choice but to leave. Here it is, October 9th, and I still do not have a replacement part for the shade. I literally call K and R daily to try to get this resolved, and I am just jerked around. John literally never returns my calls and continues to make excuses as to why the part cannot be replaced. We had an understanding that the part would be replaced prior to purchasing the vehicle, and expect this promise to be followed through. I spoke with John today who said that he would split the cost with me; this is just plain unacceptable. We have text, called, and visited K and R more than I ever wanted to in my life. I am extremely unsatisfied with the customer service I have received. I do not care if the part cost $1 million dollars; it was promised to us, and that promise needs to be followed though with.

great car buying experience!!

my salesman tanner was great and went above and beyond with his service! i recommend this place!

service

once again the guys at KandR auto went well beyond the call of duty in repairing my car that I purchased from them 3 years ago! Thanks to John and Richard for your exceptional customer service again!!!! As I am not a new car buyer only buy pre-owened I will only buy from K andR auto they are the best. Trustworthy, honest and friendly. I live in south Portland and drive to Auburn for this reason. Thanks to all the staff Russell Shaw??

Great Dealership!

I visited K & R already knowing what car I was interested in buying (had found it on their website). Jim was very friendly and professional. It was a busy day for them the day I went in but Jim still made time to help me and everyone in a very professional, relaxed way. I left the dealership feeling very pleased. I was concerned that there wasn't a spare key and Jim offered to have one made, free of charge, and even filled up the car for me before heading home. There were a couple minor issues I had with the car. I contacted Jim and he had it all taken care of in a day. He went out of his way to meet me with a loaner car and swap with my car so I wouldn't have to take a long trip to Auburn to have it fixed. The next day, when finished, he dropped it off to me with everything fixed and a full tank of gas. Amazing customer service from Jim and K & R. Two thumbs up!

Very happy with my Honda Pilot

K&R Auto Sales is the best used car dealership I found throughout my buying process. I used a website called www.cardealersinmaine.com. This gives a list of most of the new and used dealers in Maine by town. I looked at a lot of dealers and vehicles. K&R kept rising to the top of my list. Excellent selection of vehicles. Competitive prices. A well maintained website. K&R is listed with the Better Business Bureau and has an excellent rating. It took me a long time and three visits to finally settle on a vehicle. The salesman, Jim, was very helpful and patient. As I worked through the process, it became apparent that Jim is very knowledgeable and he and the dealership go the extra mile to ensure you learn everything about a vehicle and what corrective actions they have or will take to bring a car up to snuff. I settled on a Honda Pilot that I am very pleased with. Jim made sure I had a working spare key blank at no charge and also corrected three minor items on the Honda promptly. I was very pleased that they had a loaner car for me to use so I could leave the Honda with them and not have to scramble for a ride. Well done.

Great people to deal with!

I bought a Chrysler Convertible that came from Florida. I was in mint condition and was over $700 cheaper than the Big Dealer down the street same year and less miles on this one. No high pressure manager hiding in the back room that came out and said the price was only good for today! I hate that. If the price is good today it should be tomorrow. K&R let me walk with their number and told me it was good until next month! If the book value changes it could change. I ended up coming back 2 days later and buying it. No hems and haws just ok lets drive it home! Nice and easy. I had a minor issue but K&R handled it (they arranged appointment at Chrysler as it was still under warranty) and provided me a loaner car. Great service after the sale. Thank you Jim and John. I will recommend you to all my friends and associates :-) Cathy

Great deal no pressure!

Shopped 5 different dealers and was very pleasantly surprised at this dealer. Cars all had prices and payments on them. Was very easy to pick a car based on my budget. There was no pressure at all. Very easy shopping experience. So far so good.

Very Happy with Purchase

I found a couple cars online I was interested in. I contacted the dealers involved and got very different treatment. K&R got back to me with 15 minutes (5:30 at night) and was very helpful. They gave me their best e-price, access to a free carfax report, and emailed the Consumer Reports write up promptly. They got me preapproved for a loan the following morning and I picked up the car the following afternoon. The car was exactly as described, clean, and ready to drive home. Paperwork took 25 minutes once I had driven the car. Easiest purchase ever. I was extremely happy at how easy it was!

toyota

They had great customer service. They helped me get my car and a great price at that. I love my new ride

No pressure,

When I first walked onto the car lot at K&R I noticed I had many options to choose from, and that the prices were clearly marked. I found a couple cars that I wanted to drive and the salesman was happy to pull the car out front and get it warmed up while I waited in the warmth of the office. The first car I took out I had no interest in, but the salesman didn't pressure me one bit. Instead he asked what I didn't like about the car and made a few other recommendations from the lot. I felt no pressure and fell in love with one of the cars he recommended to me. I didn't have any money to put down and was nervous that I either wouldn't get approved because of my credit history or that I would have an incredibly high interest rate. My salesman worked very hard and worked with different banks to find me a competitive rate. I am very happy with my car and would buy through them again.

I LOVE MY MAZDA!

When I first stopped at K&R I was still not sure what type of car that I was looking for but these guys were patient enough to let me test drive a good three quarters of the cars on the lot. The moment I turned off the lot in my Mazda I knew it was the car. The guys were very accommodating and even put the car up on their own lift for me to take a look. I felt no pressure to buy from them. Once I set my mind on my Mazda 3 they had the paper work done in a jiffy and even shopped around to find me the best interest rate possible for my loan. Within the first two weeks of driving my car my salesman called to follow up with me. I told him that I was totally IN LOVE with my car but that I needed to pick up some new wipers because the ones on the car were not working great. Without hesitation he told me when I was in the area next to stop in and they would slip a new pair on for me. And they did, I was at the dealer for a whole 5 minutes. GREAT customer service guys! I would recommend to any of my friends or family in the market for a used vehicle to check with them before going anywhere. The selection was amazing!

Very friendly and curtious until we needed something...

Very friendly and curtious until we needed something fixed on the vehical. Brought the vehical back 3 times for them to clean the interior, which was agreeded upon when we were signing the paper work. Each time they had a n excuse for not getting it done. Then the straw that broke the camels back, the sunroof started leaking. Made an appointment with them to get it fixed, stopped by the next day to pick it up and they said it was all fixed. Two weeks later it rained and it started leaking again. I took the Jeep to a Jeep dealership, they took a look at it and informed me that there was some parts missing and that it would continue to leak unless the whole sunroof would be replaced. K& R Auto never fixed anything, they just told me they did. A dealership like K&R should not be able to have a dealers license if this how they treat there customers. DO NOT BUY ANYTHING FROM K & R AUTO, THERE CUSTOMER SERVICE SUCKS.

Awesome Sales!

Wow! Be prepared to set aside all your stereotypical ideas about used car sales at K & R Auto. I e-mailed K & R about a vehicle on a Tuesday evening, via Cars.com, and within 2 minutes received a call in response. On Wednesday morning, K & R's General Mgr., John V., handled the details of the entire process with me over the phone. AND, by Wednesday evening, K & R's John V. and Nick had driven 200 miles to "spot-deliver" an outstanding vehicle to my doorstep! We finalized the deal sitting at my kitchen table. The guys at K & R are very accommodating. They truly seem to be in the business of suiting their customers needs, and not just turning a profit. No high-pressure sales tactics or gimmicks, just a down-to-earth honest deal for a high quality used vehicle. I couldn't be more pleased. Special thanks again to John V. and Nick for an amazingly sweet deal!

Bought a used car. It was in good condition, I admit. My...

Bought a used car. It was in good condition, I admit. My needs were: mileage over 34mpg (I drive long distances by necessity); good reputation (Blue Book index of reliability over 77%) and air conditioning. I could not have cared about anything else. I found a car on the website and asked about it. Mike, the salesman, assured me the car had all those features, and guaranteed it -- in fact, we signed a paper regarding that statement. On the test drive I noticed there was not an air conditioner control (red alert) but I checked under the hood and there was a warning about the air conditioner refrigerant being under high pressure. I figured there HAD to be air conditioning and maybe the climate control would carry that when I turned it to "blue". I asked Mike about it and he reassured me there was 'air'. The car has a 90 day return warantee. on the 85th day it was hot -- I tried the air cond by doing the turn-down to 'blue'. There was no air conditioning. I called Mike right away and he said to come on down. Cool. I arrived there and they were having a "big sale and it's a pain in the a**." OK, fine. Let's deal. Ryan Reed fought me about it. Mike said he 'would not have done it that way'. (Later -- figured it's a case of "good guy vs. bad guy" - I was right. So Mike appeared upset, and I was going to be the nice guy and not stress him - and return a few days later when he could find a suitable replacement. Fine, I thought. These guys would make it right. I was wrong. I figured I would spare them the labor and so I spent the next few days looking over their website inventory to find a suitable replacement - FOUND ONE!!. So I went in to buy my choice - it was $2k more but if I added a year to the loan I could just make it. Mike let me try the vehicle -- it met all my needs and then some!So I returned to deal. I turned out they would only give me $2,000 less for the car I bought from them just 2 and 1/2 months ago!With that on top of the $2,000 more for the new loan it went from $201 to $240 per month for an extra year, which was considerably more than I had factored in. I dropped the deal and left with a very bad feeling I had been screwed. I'm reading other sites with similar complaints.Look up the Latin for "Caveat Emptor!" - - it means "Buyer Beware"!!Avoid this dealership because by this (and others I have read) experience -- if you have a problem they will try to milk you dry.I don't normally complain, but I have been screwed. If they try anything else, I will be forced to report this to the Maine AG and then I will sue. My lawyer informs me I have a good case.Hmmm.

Ripped of to the tune of a $500 non -refundable deposit. ...

Ripped of to the tune of a $500 non -refundable deposit. We stopped there after our truck was wrecked by a distracted driver to see what local used car dealers had in the way of mid sized SUVs , vans and wagons. We found a nice looking Ford FreeStyle (they stopped making them we later found out - for good reason no doubt) and were told that it was a great vehicle , cream of the crop, luxury vehicle, good price, safe, reliable, volvo chassis etc. We naively put down the $500 deposit then went home to do our research. We found out that the CVT transmission was very unreliable, that the FreeStyle had major, ongoing , repeated brake problems and lots of safety issues, some rated extremely critical. We took all this info to them and asked for a refund since they misrepresented the car. At that point we probably would have bought a different car from them. When they basically said, too bad so sad, find a car on the lot and we might apply the $500 to that car, we walked away to a dealer across the street (Rowe) and found a much better car for the same price with a better safety record and a warranty. I would recommend that you stay away from K and R Auto Sales in Auburn Maine. I suppose that most used car dealers don't want to know the statistics related to safety and reliablity of the used cars that they are trying to sell, but when confronted with statistical evidence of problems, the refusal to throw in some kind of warranty or to at least check the trouble spots for problems is just wrong.

I recently went shopping for a used truck. I visited...

I recently went shopping for a used truck. I visited several dealers starting with K&R. After driving several trucks I settled on one I liked. A Ford F150 4WD. I had done some research and figured my trade in was worth about $4000. When I was offered $2000 I was stunned. My salesman David got the Sales Manager Jim and he spent about 1/2 an hour explaining the market conditions for high mileage gas guzzlers. I wasn't happy with the figures but what they said made sense. Well after going 4 more places I found the bottom line was more than fair. Other dealers gave me what I wanted for my trade in but only against a highly inflated price for theirs. What they told me at K&R still rings true. "you make not love our answers, but they are true". Thanks to Dave & Jim for being upfront & honest from the get go. I would highly recommend them to anyone.P.S. Dave,. don't forget my owners manual!