Koons Kia

Same day Service!

The service department is amazing. Everyone was pleasant and knowledgeable and the waiting are was clean, comfortable and full of great amenities (coffee, wi-fi, popcorn and more)

Took my car right in for service!

The service department is amazing. Everyone was pleasant and knowledgeable and the waiting are was clean, comfortable and full of great amenities (coffee, wi-fi, popcorn and more)

Worst dealership

Worst customer service . They are quick to sale you a car and once you leave the lot your basically not none of there concerns nomore

Excellent customer service

Sean by far is one of the best car salesman I have ever met, his attention to detail and great follow ups makes a huge difference. He communicated and provided us with multiple vehicle options until we found the right vehicle at the right price that would suit our needs. Also Kent the finance manager worked with us and found us and amazing deal we could not have asked for more we were taken care of and we will refer them to all of our fiends and family.

Worst Customer Service Experience

I am long time customer of this dealership. I have leased cars before and my experience has been pleasant until now. I went back couple of weeks ago to return my lease car and get new lease. A trainee who is still learning the system met me. I wasnt satisfied with the service that I was getting and spoke to his manager. The manager told me that someone would call me back. It took them two weeks to get back to me. I made an appointment to see with Mr. Gus. He was helpful and we came to a payment agreement that I was satisfied. They pulled my credit and I thought I would have new car soon. All that changed when finance manager Mr. Kent told me that the monthly payment went up $100 because they made a mistake on their end adding another year to my lease maturity date. I corrected him that wasnt the case and he kept doing different calculations and making other mistakes. He couldnt come up correct number after multiple tries. It was 5-hour ordeal and I end up leaving empty handed frustrated by the unprofessionalism that Mr. Kent showed me including making fun of my English accent. There are good people at this dealership but Mr. Kent is giving them bad name by the contempt he is showing to loyal customer like myself. He actually told me to take my business somewhere else. He is totally unprofessional and you cant rely on the numbers that he is giving you as I outlined above. It seems like he doesn't know the basic math calculation.

Great used car purchase experience

Garrett Portell worked patiently with me and my wife to give us a great value on a car. He was cordial and knowledgeable, and intuitive. The whole team, including his managers and the finance managers couldn't have been better with us. They promised to fix some dents and scratches to our satisfaction, and delivered on their promises after the sale. My wife and I very please with the outcome.

Worst experience

Bought a second Kia Forte at the same year I purchase the first one. And they give a car that has been used by someone. It has almost 2k in miles and has a big scratch in the rear bumper and they only offer a full tank of gas after coming back at the dealership for two days trying to get an explanation regarding the car. It was an insult. And theor explanation is that they do not know. Well not recommend that dealership and will never ever going to purchase in that dealership in the future. Nobody even explain what happen.

KOONS KIA - GREAT DELERSHIP

I recently purchased a 2016 Kia Soul from Koon Kia in Woodbridge. From the beginning to end of the process of buying the vehicle the experience was GREAT. Mathew Strehlow the salesman was very patient with my decision making which took several weeks and was extremely professional when arriving to purchase. Never felt the pressure to purchase. Chris the finance manager was also extremely professional, delightful to work with and helpful with financing questions. I have referred three individuals to dealership, two being perfect strangers that admired my car. BEST EXPERIENCE EVER BUYING A CAR.

Amazing First Time Buyer Experience

I had a previous bad experience with another Kia dealer before I found this little gem! They were very prompt with their service and very upfront on the costs and fees related to the purchase. They explained everything calmly and ensured that all of my questions and concerns were answered. In summary, they were excellent and at all times ensured that I was comfortable and knowledgeable of each part of the application. Thank You for approving my new Kia Soul! You guys are the best by far!

friendly, great customer service people, professional

i went to car max to buy my car but the people there didn't seem to want to help me, it was like i wasn't even there .no help not friendly ignored meso i walked out and went to the Kia dealership, as soon as i went in the door it was very friendlythe people were so nice , Gus went over everything with me about buying a car, no pressureit was funny because we went over the whole lot until i found the one i wantedand getting it finance was great Mr Chris was just as friendly and helpful .i left thedealership with a brand new car and a big smile on my face it was a great experanceand i will tell all my friends about it , well i did tell all my friends about it

Smooth but yet professional experience

My father and I recently purchased two vehicles from Koons Kia in Woodbridge, VA. I was in the hunt for an upgrade to what I currently had and my father had been looking for months for a work vehicle.When we walked into Koons Kia, off the bat there was no sales pressure, or salesmen following us. We like to look around on our own first and then speak to someone about the questions we have. Matthew was who we worked with. He was extremely knowledgable and professional, again no pressure or pushing a car onto us. He listened to what our needs were and what we were looking for. With that, he was able to show us two prospects and we took them out on a test drive. While on the test drive he was able to explain to us what all the gadgets did/do. Again, his product knowledge was great and helped us understand what the car can or cannot do.Now to the part that no one likes, negotiation on price. We had a budget in mind and were firm to it. Matthew understood this and began crunching numbers to where we would feel comfortable (never easy). Instead of the whole constant back and forth, he went back once and brought the GM, Ali.Ali introduced himself and asked us how he could help to make us feel comfortable with the purchase of the two vehicles. We explained to Ali what we thought about both cars and where we stood. We chatted a little bit more about the cars and ourselves. It was nice to feel that we weren't being shoved something down our throat but to feel respected and that he was taking the time to know us. This lasted about 10-15 mins and then he asked to give him a few mins as him and Matthew walked back to his office. A few mins later they both came back and said "Congratulations!". We shook hands and Ali walked us over to financing, after that we were done!Both cars were outside detailed and ready to go. Again, both Ali and Matthew were outside to see us off, shook our hands and said thank you. Honestly, we couldn't thank them enough about the smooth process. As long as Ali and Matthew are at Koons Kia, I will be a customer for life.Thank you again to Ali and Matthew!!

Easy, Great and Professional Experience

My father and I recently purchased two vehicles from Koons Kia in Woodbridge, VA. I was in the hunt for an upgrade to what I currently had and my father had been looking for months for a work vehicle.When we walked into Koons Kia, off the bat there was no sales pressure, or salesmen following us. We like to look around on our own first and then speak to someone about the questions we have. Matthew was who we worked with. He was extremely knowledgable and professional, again no pressure or pushing a car onto us. He listened to what our needs were and what we were looking for. With that, he was able to show us two prospects and we took them out on a test drive. While on the test drive he was able to explain to us what all the gadgets did/do. Again, his product knowledge was great and helped us understand what the car can or cannot do.Now to the part that no one likes, negotiation on price. We had a budget in mind and were firm to it. Matthew understood this and began crunching numbers to where we would feel comfortable (never easy). Instead of the whole constant back and forth, he went back once and brought the GM, Ali.Ali introduced himself and asked us how he could help to make us feel comfortable with the purchase of the two vehicles. We explained to Ali what we thought about both cars and where we stood. We chatted a little bit more about the cars and ourselves. It was nice to feel that we weren't being shoved something down our throat but to feel respected and that he was taking the time to know us. This lasted about 10-15 mins and then he asked to give him a few mins as him and Matthew walked back to his office. A few mins later they both came back and said "Congratulations!". We shook hands and Ali walked us over to financing, after that we were done!Both cars were outside detailed and ready to go. Again, both Ali and Matthew were outside to see us off, shook our hands and said thank you. Honestly, we couldn't thank them enough about the smooth process. As long as Ali and Matthew are at Koons Kia, I will be a customer for life.Thank you again to Ali and Matthew!!

Best Experince Ever!!!

I recently purchased a vehicle for my daughter at Koons Kia of Woodbridge. Everyone was very friendly from the time we walking in the door. No harassing salesman, seeking to make money off of me. Instead, Gus, took time to understand my needs and was very knowledgeable of the vehicles that best fit our budget; even included a warranty to make sure my daughter was covered and safe while driving. This was a very family friendly and well organized dealership in which I didn't spend most of my day there. This experience changed my opinion completely of the car buying process. Thank you Gus and Kia Koons for employing such professional and knowledgable staff.

Awesome buying experience

Koons Kia ROCKS! I love my new Kia Sportage SX-Turbo. It's sleek and sexy just like its new owner! Yes I did!

Great experiance and professional sales people.

I initially looked at several Kia's online. I saw Koons Kia of Woodbridge had a managers deal promotion and asked for a sales person to give me a call. I was called within 5 minutes. I provided them what I was looking for and they provided me with what they had and with the sale price. My husband was unable to go with me the first day. Once I got there, I was still uncertain about the exact vehicle, so I was allowed to drive a vehicle home (1 hour away). I was able to make the decision of which Sorento I wanted to go with. The next day we went back to the dealership and we purchase the vehicle I decided on. They were very reasonable for the trade in of my truck. The financing department was not pushy with extras which I appreciated. Everyone at the dealership was nice, polite, not pushy, and professional. A special thank you to my sales person Gus Acheampong, I loved working with you and thank you for your patients. Thank You,Chrissy G.

Easy and Simple

I recently purchased a car from this dealership and the salesman that assisted me (Gus) was excellent. I definitely would recommend him if there is anyone that I know that needs a vehicle

Excellent, Amazing, wonderful.

My experiments at Kia was amazing! Gus was good with working with me, he made sure that I was well taken care of. He was really good at finding me great cars that fit my budget.

New car

Overall things went well. Friendly staff and a great selection. Finance was good and worked hard to get a deal done. I would recommend this dealership.

Chris Dunham !!!!!!

Chris Dunham and the Kia of Woodbridge va staff are simply amazing! They will do everything in their power to get you set up with a brand new ride!!! Sales manager Sean is the best! If you need a car go see Chris Dunham at Woodbridge Kia !!!!! If they can get me into a new car they can definitely help you!CHRIS DUNHAM !!!!!!!!Sincerely , Christopher Ayres - satisfied Kia customer!!

The place to buy!!

Best automobile purchasing experience ever! The staff was friendly, not aggressive, knowledgeable, and efficient. The car is great and the price was, too. Buy you next car HERE!

Great buying experience

I recently purchased a 2013 Optima from Woodbridge Koons KIA. I first visited out of curiosity about KIA s . Mr. Kenneth Everhart really impressed me. He truly gets to know his customers through his knowledge of the cars and listening intently to their needs and desires. I purchased my car within the week. This has been my best car buying experience ever. I look forward to Koons Woodbridge servicing my new car.

Friendly people. Fast service. Reasonable prices.

Good service by friendly people on a short time and good mechanics. Prices are very affordable and reasonable. For the last 5 years I had the same kind of service.

Unbelievable Service!

I cannot say enough about my experince with Koons Kia of Woodbridge. This dealership diminished every stigma there is about car salesmen. I worked directly with Kenneth Everhart who was truly amazing! From the beginning he was not pushy, he asked me questions and listened to everything that I had to say and answered all of my questions. The staff was one of a kind. They did everything that they could to get me into my brand new Kia Optima, from working with me regarding my trade-in and financing. My next vehicle most definitely will come from this dearlership in the future. Thank you to you all!

Best car shopping experience I've ever had!

I had heard great things about this dealership and wanted to purchase a Kia Sorento so I stopped by. I wasn't fully ready to purchase yet but after arriving there, I knew that was the day to buy my new car. The gentleman that helped me was Ali Zaka. He is the GM there but I would have never known that because he was SO hands on and helped me with my 1 million questions. The service I received was exceptional! I felt so comfortable and really safe in my purchase. As a woman, you always hear horror stories about buying a car and being ripped off but I honestly could say that was not the case here! I surely received superb quality service with Ali! Thank you Ali and thank you Koons Kia of Woodbridge! I couldn't be happier.

Terrible Warranty Service

I have a 2014 Kia Optima SXL that was purchased at this dealership. I drive very little, so the car has less than 15,000 miles on it.In short, never take your vehicle here for warranty service. It doesn't matter how small the issue is. They are incapable of fixing anything. They must hire mechanics that were fired from Jiffy Lube. My car has been in and out of their shop many times for various reasons, and every time they find a way to make the experience terrible.My most recent experience involved a clunking noise that my car started making about a month ago while going over bumps and also while turning the steering wheel side to side while parked. It's very easy to hear. My service advisor stated she can hear it clearly and reproduce it too.I took the car in 2 weeks ago for a first attempt at fixing the problem. Parts had to be ordered since this shop never stocks parts for their mainstream family sedan. Picked the car up 3 days later. During a stop, I turned the steering wheel right and left, and naturally the clunking noise is still there. Extremely obvious that nobody bothered to test the vehicle after the 'repair'.A few days later I drop the car off again, and I confirm once again that the service advisor hears the noise and she agrees that something is wrong. This time the car sits in the shop for a full week. This time around, some parts in the steering column were (supposedly) replaced. I pick the car up again, drive it down the road, stop, and turn the wheel right and left again. The clunk is still there and now it's worse.So I have a 2 year old vehicle with 15,000 miles on it and a simple defect that this joke of a dealership is apparently unable to fix. A problem that they agree is there, and they know how to reproduce. And yet they keep returning the car to me with the same exact noise. I don't know whether they're simply stupid or they are hoping that I somehow won't notice. Either way it's utterly disgusting behavior from the dealership that I purchased a $35,000 car from.I've also had the car sit in the dealership for over 2 weeks while waiting for a rattle in my dashboard to be fixed (which of course came back). And I had to wait 2-3 weeks each time I had to get my taillights replaced when they filled with water (happened twice, thanks Kia engineering).Don't buy anything here unless you place on having it serviced elsewhere.

Second Time Around is a charm

I had just bought a 2015 Cadenza when my nephew needed a new car. I went back to Dayz Brooks and we were able to get a 2016 Optima EX. He was nervous since this was his first car but the sales process was handled gracefully by Dayz giving him the piece of mind he could get the car. The car was delivered in immaculate condition with Dayz making sure the delivery was explained in simple and clear detail.Jessie in Finance made is simple as well. First time buyers should go to Koons Kia for their first car.Thanks again for a job well done Dayz and Jessie...

Couldn't have been better! Love my Cadenza!

Dayz Brooks made it happen again for me. She has an uncanny ability to anticipate my needs and then address them. Throughout the process she made my buying experience both seamless and painless. My deal was excellent and I appreciate Dayz. She sold me my Optima and I came back because of her.Jessie was excellent in the Finance Department. She was crystal clear in explaining the loan terms and made that signing process fun. Thanks....

Less than spectacular deal, lousy after sales experience.

My wife & I bought a previously owned (used) Toyota from Koons Kia of Woodbridge. We noticed several scratches in the finish and the salesman & sales manager said they would have them buffed out if we brought it back on either Tuesday or Thursday. We liked the car and although the deal was middling ok, rather than exceptional or even good, we agreed. We also added a minimal service agreement. I usually dont get these, but my wife asked for it so we agreed and purchased the car with the service agreement.That afternoon/evening was overcast, and when we looked at the car in the sun the next morning, we saw many additional scratches in the finish, along with a minor dimple (small dent) in the body. We decided to see how well the scratch repair tech would do. We live about an hours drive away (longer in traffic) and getting there and back takes a big chunk out of our day, but the next Tuesday, as specified by the salesman, but we came in on Tuesday, as they specified, and the scratch repair man was not available. Hours drive back.We went back on Thursday (an hour up, and an hour back, plus time to get the job done), and had the scratches fixed. They did a horrible job. Some of it looks worse after they were through than before. While we were waiting, we noticed that another customer that was having service performed was being badgered about getting additional services (I believe he had an oil change and he service rep wanted him to add tire rotation). The service rep argued with the customer.That afternoon, we talked things over, and given our experience with the scratches, and the lack of quality at this dealership, coupled with the way we saw them argue with a customer, and given the distance to the dealership, we decided to cancel the service contract, as was our right under the agreement. We went back to the dealership, and after being kept waiting again, they canceled it, but said that we had to wait until the next day to pick up the refund check.Again, following their instruction, showing up when they had specified, an hours drive each way, taking another chunk out of my day and when I got there, they could not find the check (they thought it might be locked up in the desk of someone who was unavailable, or maybe they had mailed it). I had to stand around and wait for them to void the first check and cut me another check.I will be dealing with the scratches myself.

We went to dayz brooks and she was wonderful!

Could have not asked for a better sales person she met all our needs and also helped with out kiddos that didn't want to be in the dealership. Everyone there was wonderful not pushy at all! Dayz brooks was our sales women! Go to her if you want an amazing exspirince.

Great Service

This was one if the easiest car purchases I have ever had. In and out in under 2 hours.

Misinformation and waste of my time

This is probably one of the worse buying experiences I ever had, the lack of consideration for my time, the lack of customer service and the way their financing work it is unbelievable. I filled the application online, told them what I want it and specifically told them that I wanted the number to be clear. After waiting for an hour and a half, I was quoted on a car that I didn't requested, I was low ball on the price of my trade in, and when I ask questioned I was treated like they were doing me a favor by selling me a car. It is sad that I was told by the Kia Dealers on Fredericksburg, VA that Koons Kia was known for that. People with lack of customer service skills shouldn't sell cars.

Great customer service

I had a great experience with Matt! I came all they way from Silver Spring, MD for great customer service. Everything was able to be prepared before hand and when I arrived my new Optima was waiting for me in the front. Thanks for all your help Reggie and Matt! I'll definitely refer family and friends in the area.

Outstanding dealer

When we started contacting Kia agent though Kia Koon web site chat, Mr Math was very proactive to give and to guide us how to search our car expectation.

No answer from dealership

Didn't get any answers from dealership. Looks like is good but no answer at all,no experience with costumer service. Thanks. Thanks Thanks

Great Service Dept.

I was happy with the service I received at Koons Kia, Woodbridge today. Melissa booked the appointment quickly, and Adam was very helpful. He made sure he understood my issues, did a great job of explaining everything to me, and was very polite and friendly. The technician, Donald, fixed the problem with the seat cover and eliminated a rattle. I appreciate the service reps and technicians at Koons Kia!

Great Service

Adam always makes my visit to the service department at Koons Kia a pleasurable experience. He takes the time to explain and answer even the simplest questions without getting annoyed.Stephine Anfield

Quick, Professional & Excellent Service

Brought my car in for service and it was done in the time they originally predicted even though the car needed more service than originally thought. Before the extra work was done, i received a phone call with very clear details and there was no pressure to do the extra work right then. I highly recommend this dealership!

Excellent Deal. Excellent Dealer. Excellent Agent

Did everything by phone from 1000 miles away. When I got to the dealer, it was sign and drive. Couldn't be happier and service couldn't be faster. Laverne was an amazing sales agent. Not just looking our for her commission, but genuinely wanted me to get a great deal.

Exceptional

After looking at other places with no luck, Koons Kia came through. They gave me top dollar for my trade and got me the car of my dreams. Laverne was so wonderful and inspirational through the whole process giving me hope when I was ready to give up. Reggie came through with an awesome car and great financing being very honest about what to expect. Even Jimmy made signing papers a blast. I enjoyed my experience and LOVE my new car!!!! I was given an estimate of my payment and it came in a little lower. I don't think I have ever seen that! Quick, professional and fun!!! What more could you ask for!!! Thank you all!!!

Exceptional

After looking at other places with no luck, Koons Kia came through. They gave me top dollar for my trade and got me the car I wanted with my must have features plus more that I thought I could only have dreamed of. Laverne was so wonderful and inspirational through the whole process. Reggie came through with an awesome car and great financing and even Jimmy made the signing papers process a ball!! I enjoyed my experience and LOVE my new car!!! Quick, professional and fun! What more could you ask for!!! Thank you all!!

Title work night mare

Back in July, I purchased a KIA Sportage from Woodbridge dealer. Chrisy, the sales dealer was very helpful for me and my daughter. She provided excellent service.However, the dealer was supposed to transfer the tags from the old vehicle that I traded in, which they did not do. For five months, I was driving an unregistered vehicle without knowing until I was pulled over. I went to MVA in Maryland to straighten things up. I was told this vehicle does not have any records in Maryland. I called the manager of the dealer, she was very rude and unapologetic, she then transferred me to the sales manager who sent me temporary tags and promised to fix everything in 30 days.A month later my temporary tags are expired, I went to MVA in Maryland, they said same things my vehicle does not have record in Maryland. By the way, I have been paying car note every month. Very disappointed customer.

Professional, helpful, and not pushy.

Great place to shop for a car. Everyone works together to be as helpful as possible. My husband and I love the Kia Sorento, so we were very happy to be able to once again lease this vehicle.

Excellent service!

Wonderful purchase experience in 2013. Since then i have encountered nothing but friendly customer service reps and work done correctly and on time. During the most recent service on my 2013 Kia Sorento, a service rep called me to let me know that two of the maintenance items I requested were not yet due and explained that if I was experiencing a specific symptom or otherwise wanted them done they would gladly take care of it. But these two items were not necessary at the time and could safely be deferred for one more year. That's what I call customer service!

Excellent service!

Friendly customer service reps. Work done correctly and on time. A service rep called me to let me know that two of the maintenance items I requested were not yet due and explained that if I was experiencing a specific symptom or otherwise wanted them done they would gladly take care of it. But these two items were not necessary at the time and could safely be deferred for one more year. That's what I call customer service!

Great experience

From Alex the salesman to Fran the finance guru the service was fantastic. I feel I drove away with a great deal. I will go back there again.

Amazing experience!! Amazing deal!!

We had the best car shopping experience thanks to Lori Bacon at Woodbridge Kia. She listened to what we needed and she delivered! She gave us caring, personalized attention that we really appreciated!

Honest (keeped their word)

WOW! It was worth the 74 mile drive (one way) from Carroll Co. Maryland and the six Kia dealers I passed along the way. Why? Because You Did what the others said they would do by giving me a price that was advertised and I was happy with. NO surprises and this was done with a wonderful young man named Giovanni over the phone. When I arrived the price was the price with no hidden cost just honesty. It was a pleasure working with Giovanni Velasquez, Allen and the finance folks Mathew and Fran. My wife loves her new 2015 Kia OptimaMr. John Fee you should be commended on how well trained and knowledgeable your staff is. Truly it was worth the 148 mi tripThank you, Tony Minio

Happy.

A great place to shop for a car and go to have service on your car. This Kia dealer ship should make Kia proud. Thank you

Koons Kia of Woodbridge

I purchased the 2015 Kia Sorento and am very pleased with it. Jimmy Czywczynski (Sales), Reggie Ellis (Finance) and Matt Strehlow (Finance) provided me with the most outstanding car buying experience that I ever had!!! These people are very kind and trustworthy. My experience was so good, that my daughter and I are going back to purchase her an Optima. I highly recommend this dealership to everyone.

Awesome dealership!

Easy buying experience, very friendly! Would definitely purchase another car from this location. Would also recommend this dealership to anyone in the market for a vehicle. Cars and SUV's are priced reasonably and are very affordable. The Warranty Kia gives is better than most and was an easy decision for us to purchase our first Kia.

Excellent buying experience

Dayz made the buying experience painless. She worked closely with Reggie to secure financing for my difficult situation.The Optima is slick and it was the ultimate color combination I always wanted.Kudos to Dazy and also Reggie!Koons Kia is a class act!

Excellent Buying Experience

Dayz was super to deal with. She guided my didficult financing in coordination with Reggie and got my loan done. She found the Optima with my favorite color combination! She delivered the car professionally!Kudos to Dazy and Reggie!

Alejandro

A great buying experience. Alex did most of the work over the phone and through the email. The day I came in to pick up my vehicle I was only there for a short period of time. Koons approved my deal and gave me more for my trade in then Nissan would and it was a Nissan vehicle. Alex is great please go by and see him if you are in the market for a new ride and the price was great. Loving my 2015 KIA EX!!!

Jimmy at Koons Kia was excellent!

I bought a 2015 Kia Soul at Koons Kia. Jimmy made everything happen: a very good trade value for my car and a great buy for me. I highly recommend Jimmy at Koons Kia; he gets 10 on 10 from me.

So grateful

I'm so grateful that every one at koons Kia made my first time buying a car so simple I'm so grate Grateful Mehdi, Jennifer and her husband, Christine and Henry in finance also Ashley from parts thank you to everyone at koons Kia for makeing my first time buying a car so memorial

Lauren bayliss

Lauren is always so helpful and always able to answer all of my questions!! She never lets me down every time I come to see her in service! I will always get my car serviced at koons Kia all thanks to Lauren! Keep up the good work!!!

new car purchase

Alex was the best salesman I have encountered in a while. Very helpful. My purchase was handled quickly and everything was explained thoroughly. I didn't feel pressured to make a purchase. He made me feel comfortable.

Excellent experience at Koons Woodbridge.

Koons Woodbridge sales rep Dayz Brooks did a great job. All my questions were promptly answered and she made the experience a pleasant and productive one. In fact, this was our second KIA we purchased at KIA Woodbridge with Dayz as our guide.

No stress experience!

Very pleasant experience purchasing our 2015 SLX Sedona - great vehicle for local activities and traveling. Salesperson experience went smoothly with Lynly. Second KIA (Previous-Amanti) and love the quality of the Kia vehicle and the friendliness of the Kia Staff.

A Good Team

I hate the whole car dealership experience, so I was weary and wary when I drove to Koons Kia to check out a recent model-year Soul I'd spotted on the internet. I needn't have worried. The good experience started with Hazel, the salesperson. She and I really hit it off! She guided me through the whole process and let me have my space when I needed it. The good vibes continued with Roland and Henry. . . a top-notch staff that made me relax and gave me room to focus and ask lots of questions. I'd recommend this dealership to anybody.

Still a great experience a year after purchasing my car.

A year after purchasing my car I am still very satisfied and impressed with the quality of the entire organization. I would say there has only been one very minor issue, which was corrected immediately when brought to their attention! First class operation!

Incredible Service

They made me feel so comfortable. Never pressured me into buying something I didn't want. They got me the car I wanted at a great price. And everybody was so friendly.

Smooth transaction

Felt very comfortable. Everybody was very friendly. They got me the car I wanted at a great price. Never pressured me to buy anything I didn't want. Great experience!

WOW!!!!

I went to Koons Kia of Woodbridge, I had the pleasure of working with Dayz Brooks. What a wonderful experience I had. Everyone was there was awesome the Sales Manager Allan was very good to work with as well. If you want to buy a new car I would totally recommend going to this Kia Dealership and working with Dayz and Allan. Thank you so much for making my new car buying process such a wonderful experience. Also Nick in Finance made all the paperwork fly by rather then it taking forever. Last but not least Roland who helped me clean out my trade in and called because I left money in the car. Overall you guys were great every single one of you. Thank you so much!!2015 Kia Optima SX Turbo Blue

No Brainer...

This was my 5th vehicle I have purchased from the Koons automotive family and the 2nd Kia. I am and have always been happy with all of the departments at Koons. These purchases are always relatively fast and painless. I highly recommend Koons Kia for anyone's next Kia purchase and I tell anyone who asks about my new Soul where to go and find one.

Best price around.

Best price around. I went there ready to buy a new 2015 Sorento, but they also showed me a certified pre-owned with only 6k miles on it and I end up getting that and saved over 7k. Best car buying experience I've ever had.

Best Price Around

Best price around. I went there ready to buy a new 2015 Sorento, but they also showed me a certified pre-owned with only 6k miles on it and I end up getting that and saved over 7k. Best car buying experience I've ever had.

Best Experience Hands down

I was in the market looking to trade in my vehicle in for something much more valuable and worth an investment. I was turned down from multiple dealerships but Lori took me in and worked magic. She was able to get me into a brand new 2015 Kia Optima and was able to secure a down payment to cover most of the negative equity without needing the cash in my possesion. When the terms were printed on paper I disliked the payments and had walked away from the deal. Lori still went out of her way the next day to work with the management on changing the terms that would fit my financial needs. I was amazed at the level and dedication she had even after I had walked away and given up. It was the best experience ever and they will work hard to see your wish through. You have no idea how much my family has been through with other dealers and their pure laziness to getting my trade's negative equity into the right car. Lori found a car with many rebates that the car was worth the exact value after I drove off the lot With my new car. Koons Kia, thank you so much for your great WOW prices and competitive sale values. You guys are completely genuine and loyal to your customers. I will be forever be back for my future car buying needs, even after I have left for my next duty station in the service, 650 miles away soon. You have no idea what you've done for my family and I.

Best Experience Hands Down

I was in the market looking to trade in my vehicle in for something much more valuable and worth an investment. I was turned down from multiple dealerships but Lori took me in and worked magic. She was able to get me into a brand new 2015 Kia Optima and was able to secure a down payment to cover most of the negative equity without needing the cash in my possesion. When the terms were printed on paper I disliked the payments and had walked away from the deal. Lori still went out of her way the next day to work with the management on changing the terms that would fit my financial needs. I was amazed at the level and dedication she had even after I had walked awy and given up. It was the best experience ever aND they will work hard to see your wish through. You have no idea how much my family has been through with other dealers and theor pure laziness to getting my trade's negative equity into the right car. Lori found a car with many rebates that the car was worth the exact value after I drove off the lot With my new car. Koons Kia, thank you so much for your great WOW prices and competitive sale values. You guys are completely genuine and loyal to your customers. I will be forever back for my future car buying needs, even after I have left for my next duty station in the service, 650 miles away soon. You have no idea what you've done for my family and I.

Very pleased!

I really love my new Kia Forte. Alex and Reggie worked hard to get me in the right car for the right price. Michael in finance was great, he really cares!

great over all way better then at koons Automotive

Excellent service friendly and helpful people there i would recommend anyone here. They worked with me alot. They completely changed my perspective on koon. So for anyone out there with a bad taste in your mouth from koons Automotive, koons kia is not the same. I was ripped off by koons Automotive big time but they helped me get in a new car that i xan rely on.

Aweful service

the service department is awful. The finance team could care less about service once you sign the papers. Don't plan on asking any questions after they close the sale

bought new

I bought a 2015 Sorento yesterday. I was able to keep my payments the same as the 2008 I traded in. I had a great experience. Justin and Jennifer were both very nice and answered all of my questions. Justin even programed my flip phone( LOL!!!) to the hands free .I will review again later after I have had the Kia for awhile and let you know about the service department.

Service of Koon's Woodbridge

Excellent customer service and they take care of their customers. State inspection and oil change completed within a timely manner and covered under my maintenance plan and their services.

Fantastic experience!!

I just purchased a 2015 Kia Sorento from Koons Kia Woodbridge and had the easiest most awesome experience I have ever had buying a car. This was first dealership I had been to that I was actually able to come in and say this is the car I want and that was the car that I drove off the lot with! Jessy Villena was awesome to work with and made the process very easy! I will definitely go with them again for my next vehicle and I highly recommend them to anyone!

Go to KIA in Woodbridge, VA

I had done plenty of research and I thought if i went to KIA I would get the best bang for my buck. The price and quality of the cars seemed perfect for me. All of my thoughts were proven to be true when i arrived at KIA in Woodbridge, Va. The moment I stepped foot in the door I was greeted with warm welcomes from the General Manager John Fee, Justin Boyd and Sales Manager Alan Miller. Justin was the one who sold me my car and he was AWESOME!!! He's not one of those people who hawk you and make you feel as if you should buy something you don't really want. OVERALL very awesome experience! Go to KIA in Woodbridge and ask for Justin! GM John fee and the whole gang were nothing but good to me!

Service in short form

I discovered my headlight was out once the sun went down and I was able to call in to schedule an appointment and get the problem taken care of in the same day.

Fantastic experience!

Alan Miller and Lori Bacon made our buying experience as painless as possible. We drove in with our trade and out with our brand spankin new Sorento in less than 3 hours! The whole experience far surpassed my expectations. I would highly recommend Koons Kia of Woodbridge to anyone looking for a new Kia. Very impressed!

Nothing but the best!

I recently purchased a certified pre-owned 2013 Kia Optima from Kia of Woodbridge and I have to say, I have never had a better experience with buying a car! Dayz was super friendly and well informed. She really took the time to get to know me and understand my needs/wants before going on the test drives. I never felt pushed, bullied or badgered (as I had come to expect from previous experiences at a different dealership) Put it this way, I liked working with her so much I brought my parents back to her and they bought a car too! I really appreciated the courtesy phone call and card after I made my purchase, it was a nice personal touch that I don't often see. Bottom line: Dayz and the folks at Kia of Woodbridge are the absolute best!!!

Shop Elsewhere

2 bad experiences here. Good: nice facility, pleasant sales staff, good selection. Bad: sales staff not empowered to deal - managers take forever to make counter offers - literally wasted hours before taking business up the road. Beware dealer installed accessories that can add $1000 to price of car. web says Koons gives you more but you pay more for it. A lot more. Beware 125pct of blue book. Take trade to CarMax first then compare appraisals. And oh yes web ad says Amazon gift card for test drive. It never materialized. Expected much more from the guys -got more than I expected from competitor who painlessly closed deal at price Koons wouldn't consider.

Best car buying experience EVER!

I was looking for Nissan Rouge and I found exactly what I wanted for the perfect price. Dayz was amazing! She had the car ready to test drive, the carfax and the personality was fun and engaging. She was very professional and knowledgeable and honest which I greatly appreciate. I would highly recommend Koons Kia in Woodbridge for your next car purchase!

Sold me a car with a small dent I didn't see until I got hom

I bought a pre-owned 2014 kia sorento from koons kia of woodbridge, VA. I loved the car, I took it home and when I got home I noticed a small dent and scrap on the drivers side of the back tire below the gas cap and ran across to the other side. I didn't notice this while I was there because I was very excited to be getting the car I wanted I didn't thoroughly check the vehicle on the outside. I contacted them to inform them I saw this upon getting home and asked why no one disclosed this to me, when they say they don't sell cars with dents. There was nothing on the website about the dent. They told me there was no dent and a rock probably did the damage on my way home, that dent is not from a rock. They told me they could give me a rate to fix the dent, I was very unhappy with what they had to say about this and when I said I wasn't paying to fix the dent they said sorry to hear that and was done talking to me . If you do buy a used car from them check the car everywhere, I wouldn't trust them anymore after this. Terrible customer service after they've sold you the car.

Great Sales Represenative

I told them exactly what I needed to happen and they got it done. Extended a sale price for me as well. Highly recommend this dealership.

Bait and switch

So sorry we ever went to this place. My husband was going to eventually buy the big truck I wanted, but when this guy Jewel said he could have the one I wanted and for a price we could afford we thought ok. He even made a list of everything I asked for. It was not what we got. They wore us down, we had no food other than popcorn. Jewel said he was going up the road to get our truck, when he came back it was after 9pm.We never got to test drive the truck and were told to lie about a $4,000 down payment. We weren't even offered a military discount. We were supposed to get 2008 GMC XL, we ended up with a 2013 that didnt have anything from my list. We went back the next day and were told they couldn't do anything for us and that our Highlander had been taken to auction 2.5hrs. after we left.They did a bait and switch on us and I'm still pissed. We're stuck with a truck we can't afford. Do not buy from these people.

Great experience buying a car out of state

I live in New York but couldn't find the model + options I wanted. After being told by several local dealers that it was going to be "impossible" to get the car I wanted, I widened my search and found one at Koons. I was able to negotiate the entire transaction over two days via email. There wasn't much to negotiate the WOW price was what I paid. They were also willing to take the window tinting off before we got there, which was helpful. After a seven hour drive the entire transaction took around 3 hours, which was a little long, but to Koons' credit they took the time to show us all the features on the car. There was only one hiccup, which turned out in our favor: we'd been told we'd pay 0.9% financing. About a week after returning to NY with the car Koons called and said they'd made a mistake and should have given us 0% financing. The paperwork delayed their ability to get new plates and registration, which meant having to get a second set of temporary plates, but they were very responsive and FedExed everything. We got our new plates quickly after that and we're all set.Between the upfront, no-hassle negotiation via email, the ease of transaction and good price, it was worth traveling to Virginia from NY. They were even willing to take a personal check, which helped because it would have been impossible to get a bank check on a Sunday.I would highly recommend Koons to both local and out of state buyers.

Poor Service, Poor Product

I purchased a new car from this dealer and they were very friendly at the beginning of the sale. However, within 12 hours of the sale my check engine light came on. I notified the dealer immediately and they instructed me to take my car to a local KIA service center. I found it strange they didn't encourage me to immediately bring the car right back to them but I took it to a local Kia service center. The service center had real concerns about the issues with the car since it was NEW. I then took the car back to Koons seeking answers and an exchange. I had previously been told by a sales director (when I asked about the return policy) that a car could be exchanged within 7 days of the purchase date but when I brought the car back within the time frame, I was told that was only on pre-owned vehicles. As a busy, single working woman, I did not want to be stuck with a defective car with the need for ongoing service or safety issues. At this point, I found them to be very unfriendly, uncooperative, and unconcerned. I was pretty much told you bought it and now it's a service issue not a sales issue. It is very disappointing that I would even need to be servicing a BRAND NEW CAR within 24 hours of purchasing it and one that may be defective in the long run. I didn't feel I gained much assurance from them about this situation or the safety of this car. The staff I dealt with from sales to service at this dealership were extremely unprofessional. I would never again buy or service a product with this dealership. In today's market a company that doesn't care about customers and will not stand behind their product has no value. I feel stuck with a poor product and a dealership that only cares about making the sale. Buyer beware, yes, even on a brand new car!

Happily Surprised - Smooth, Easy & Fast

Real nice job, from beginning to end. I was Happily Surprised to find a culture of customer Service from all four employees I dealt with -- Alex, Roland, Reggie & Mohammad. they had used car ready for me to take to mechanic for pre-purchase inspection. Even the mechanic was impressed what good shape it was in. Good price. Transactions were smooth. Before I went, I Was Skeptical highly recommend Koons Kia du Woodbrige

Service and Sales are top notch!

I've been to a number of dealers and Koons Kia has taken care of me the best HANDS DOWN! I liked it so much, that not only do I service there, but I have had family and friends buy there as well! GREAT JOB KOONS KIA! SOMEONE OUT THERE APPRECIATES YOU!

A Liar. Told me he would help me out with a service...

A Liar. Told me he would help me out with a service issue the day the vehicle was sold to me. Then, after not hearing back from him and I had to call him AND after the exchange time had passed, he said it was a closed sale and there was nothing he could do. Hung up on me on the phone. Had to contact the General Manager who helped me with the simple issue.

Koons helped me get financed!

Thanks for helping me get financed! Your team was able to "get me done" when no one else could! A special thanks to Larry and Carol in the finance department. Not only were they patient with me, but they actually called me back to LOWER my payment! Anyone I know I tell them that KOONS REALLY WOWED ME!

Wow! From the start, I told Darrell that the service...

Wow! From the start, I told Darrell that the service department forgot to call me to let me know the part for my vehicle had come in and I had to wait. I was told b another service representative that it was going to take 4 hours to install shocks (I think it was shocks, can't remember). He asked if I could drop the car off, I told him no because I didn't have a ride. When I had a ride, no one called me. Once I told Darrell I wasn't happy that I now had to wait 4 hours, he apologized and said he would do all he could to expedite the service so I wouldn't have to wait that long. During my wait, he kept me informed the whole way as to what they were doing and why. He was great, pleasant to deal with and I felt he was being honest in his assessment of my vehicle. Why? Because some of the information he told me had already been told to me by someone else, that's why I felt like he was being honest. He was GREAT and I would come back to Kia simply because of him. Bete' McKinnis

You should think about hiring people that know how to do...

You should think about hiring people that know how to do their job and most importantly know how to treat customers. This was the worst customer service I ever had. I would never recommend your dealership to anyone especially for parts service.

The Best Salesman Ever!! DARRELL TINSLEY, he doesn't...

The Best Salesman Ever!! DARRELL TINSLEY, he doesn't deserve 10's but he does deserve 100's We were so pleased with his Cooperation, understanding, and patience. He SURPASSED ALL OUR EXPECTATIONS AND MORE!!!!!!! We told him what we wanted and ( I still can't believe it ) he delivered, maybe not the 2014 Blue Cadenza, but the Satin Metal Cadenza. We love it and it's sitting in our driveway now. I must also send thanks for the help from ALAN MILLER , the Sales Manager, between the two of them " They Made Our Day " a Great one. THANKS Again from Joyce & Rodger.

Today I purchased a 2013 Optima..yeah. I first visited...

Today I purchased a 2013 Optima..yeah. I first visited the store last Sunday...the numbers weren't meeting my expectations...so we left. But last night I received a call with numbers I couldn't refuse. We worked with Jennifer and Dayz they were great.... We even met the General Manager today..thanked us for our purchase and wanted to make sure we were happy. Everyone was great couldn't ask for any better Customer Service. I left the store today one happy lady. Thanks

Koons kia woodbridge is the best dealer around I visited....

Koons kia woodbridge is the best dealer around I visited. friendly, great service meets all customer satisfaction...Any one wanna buy kia please visit koons once... you will definitely grasp your opportunity.

Wow-ed me for sure

Drove an hour and a half from Maryland to check out a specific used vehicle I had been searching for. I spoke with salesman Alex (Alejandro) over the phone to set up an appointment and he was a pleasure. I pull up the car is clean, right out front waiting for me to arrive. We did a test drive, the Koons price was right from the start, no haggling needed. I did have to haggle a bit on my trade in value, but no problems and I got the price I was looking for. They cleaned the car yet again before I left the dealership. Then at financing the agreed upon rate was actually LOWERED when I signed the paperwork. Excellent buying experience amd would recommend Koons Kia to anyone.

I've been to Koons Kia in Woodbridge on two occasions. ...

I've been to Koons Kia in Woodbridge on two occasions. The first was to meet with a dealer from MD that met us there to drop off a new car. The Koons staff accomodated us with their facility and services. The next time was to pick up some items from the Parts Director, Caitlin Davis. She promised to contact me if these items became available, and she kept that promise. I appreciate Koons Kia and their staff. Sincerely, Colleen Boylan, Manassas VA

Where as this is a good place to buy a car do not have...

Where as this is a good place to buy a car do not have any work done there we were told 2 hrs it has been 4 hrs as of now and still waiting no one has come to tell us why or even offer a drink. Unfortunately we traveled from Lake Anna so the option to go home is not an option. We have 2 Kia's I think we will stay local from now on.

In the market for a new vehicle and because a good friend...

In the market for a new vehicle and because a good friend has a new Optima I decided to give KIA a look. My intention today was to gather a brochure on the Optima and the Sportage then head home to research. I always joke that a new car salesperson can smell a buyer faster than any shark can smell a gallon of blood and today proved it correct. I was approached within 45 seconds of leaving my car. I asked and received the brochures and was given the courtesy of checking out several cars even though the dealer knew I was not going to buy or had even made my mind up on a dealer or make of car. I was treated like a neighbor over for tea and time was taken to show me the vehicles I was interested in without pressure or obligation. I was sent on my way with a handshake, the brochures I asked for, and more information in person than was expected. This will be my new dealer if I choose KIA and after today they are my top choice.

Justin was great. Peter Kim was OK but I didn't know kim...

Justin was great. Peter Kim was OK but I didn't know kim was offering different financing from Kia that would knock out the kia rebate. The sales manager and the overall manager need to implement better communication practices. Here is the run down.After thinking I got the best deal I review the paperwork. Nothing but mis-communication and bullcrap. The advertisement on the internet a wow price thats totally mis-leading. Never believe the WoW price. It includes all the incentives that you might not qualify for. The sales guy justin was cool however all the numbers come from the managers and finance people. I just had it explained to me by the manager what happened the best he could say was you signed the paperwork. I could have just went to fredricksburg kia and got the color I wanted. This after all this practically begging me to give them a perfect score on the survey. If I do recieve a survey its going to reflect this crazy crap. I didn't have to negotiate because I thought I was getting the WOW price. I thought I was getting a rebate for being a student nope, I thought I was getting a rebate for financing with Kia nope the finance guy change it. Who knew the sales manager and the finance guy is in competition to see who keeps the finance?Update,Koons Kia of woodbridge got me back into the dealership and the customer service manager worked thinks out for the better. I look forward to future service.

I have waited a month to write this review to make...

I have waited a month to write this review to make certain i would be providing meaningful advice to those new to buying a used car like me. I did not want to provide a knee jerk reaction immediately after the sale when everyone is automatically happy. Time was allowed for a considered review. I went to many used car dealerships looking for an older car for the kids. I tried to get honest appraisals of the cars over the phone before traveling to the dealerships. Trayz at Koons Kia was the only salesman providing honest answers being very respectful of not wasting my time just to get me into the dealership. I Drove 40 minutes to Koons Kia and was pleasantly surprised to find everything was exactly as she described. Traz was a low key and no pressure salesman. There was never a hard sale. She allowed me the time and opportunity to make an informed decision. I Received an honest evaluation of the condition of the vehicle from Traz (later backed up by an independent mechanic) and was allowed all the time I needed to make a decision on the purchase. She stayed an extra two hours after her shift to accomodate my family one night. When it came time to make the deal trayz and Ron were very receptive to reaching a deal we were both pleased with. Ron & Traz are very busnesslike without any pressure techniques. We agreed to an "out the door Price" at the table. Much to my surprise, when we finished the tedious task of completing the paperwork nobody came close to adding on a single "extra" charge. After the sale Traz has called us twice (so far) simply to make certain all was good and we were still happy with our purchase. There is nothing I would less rather do then buy a car. When I decide to buy the next car I will start the search process with Traz and Ron. The koons Kia dealership is far from convenient for me. However, the trust and respect Traz and Ron have earned will make it a no-brained drive. If you want a pleasant buying experience without the annoying and unnecessary pressure associated with buying a car, make certain you ask for Traz. Yes that is a "z" in her name.

Many thanks to Tony and Roland for matching us with the...

Many thanks to Tony and Roland for matching us with the vehicle we liked and for the price we wanted to pay. They both turned what could have been a stressful event into a very pleasant purchase experience. We are also very pleased with Tony's follow-up attention and look forward to being a long-term member of the KIA family.We'd like to send kudos to Carol as well for walking us through the excellent maintenance protection plans. Gabriela & ScottWoodbridge, VA

Tony Robertson at Koons Kia is the best!

I recently visited Koons Kia looking for a used car for my son. Tony greeted us with a smile and a warm handshake. He asked a few non-intrusive questions and showed us around. Once we found a car we liked, Tony helped us to understand some of the features and made sure that we reviewed the CarFax report. We ended up buying the car and were very much pleased with the entire process and staff at Koons. I would highly recommend Koons and particularly Tony for anyone looking for a car and good deal!

This dealer had the best inventory and good pricing. T.J....

This dealer had the best inventory and good pricing. T.J. my sales person was very helpful and worked hard with me to meet my pricing expectations. I appreciate all his help and dedication and will look for him on any further purchases.

I had a bad experience with a used car purchase from...

I had a bad experience with a used car purchase from Koons. I recommend that everyone have a used car checked out by an independent mechanic, prior to purchasing.

Jennifer is a very pleasant sales person. She even...

Jennifer is a very pleasant sales person. She even follows up on your buy to ensure you are satisfied. I will definitely go to her for my next car.

Kia Optima Hybrid 2011 New

Very straightforward no haggle price. I had done all the research and they were ready to sell without any back-end number massaging. It was a good win-win transaction. Salesman Chris was a pleasure to deal with. I purchased in 5 hours initiating the call to picking up in last 2 hours at 9 PM EST.

My initial interactions were with Cassey who answered my...

My initial interactions were with Cassey who answered my questions or got them promptly. I really appreciated the honest, candid conversations and ability and willingness to carry preliminary negotiations over the phone. I also appreciated what I'd describe as the absense of the typical, expected sales cliche's and pressure tactics. After doing a fair amount of online shopping, Koons/Cassey presented the best price/value for the vehical I was looking for. The online information and my interactions made me confident enough that I drove 2 hr.s to make the purchase.My initial interaction with Dazy began in the time between expressing my interest and being able to make the trip to thier location. Dazy gave me a courtesy call letting me know that even though they had someone interested in buying, they were willing to hold the vehicle aware of my interest and intent on buying it. When I arrived to see and test the vehical first hand, it was being freshly cleaned and detailed. Dazy and Alan were great and very patient with my decision making process and gave me the time and space I needed w/out hassle, pressure or harassment. Also worth noting, Dazy and the rest of the team persisted in following through with a somewhat minor, but important to me, detail - the results of which was better than I had expected. I am thoroughly enjoying my new-to-me vehicle and it's everything I hoped and needed it to be.

I was suddenly thrown into a situation of having to...

I was suddenly thrown into a situation of having to purchase a vehicle as a result of a serious car accident with my other vehicle. It was a very upsetting time for me and Mike showed extraordinary interest in helping me. I had interviewed five online sales managers and Mike stood out as the best. One other wouldn't even speak with me because I had not received a pay off check for my other vehicle and another online manager showed some interest but never even called back. I felt like Mike had my best interest in mind and was not going to take advantage of my circumstances. As a result, I have a great vehicle, a safe vehicle which I got for a very fair price. I plan on buying from Koons Kia and Mike, specifically, in the future. Thanks to all of the Kia dealership staff who helped make me feel like I was being taken care of by friends. Great job!!

In the four decades that I've been purchasing new...

In the four decades that I've been purchasing new vehicles, never, has this oftentimes uncomfortable process been so easy and, yes, enjoyable. Last week, Jennifer and the folks at Koons KIA extended my family every imaginable courtesy. To save time, many of the details were addressed by e-mail or discussed over the phone. On the day before our purchase, Jennifer toured the vehicle with my wife, taking time to cover the smallest of details. The following day we agreed on a price, finalized matters, and completed the transaction without a glitch. We just love our new Sedona minivan! Today, Jennifer is thought of more as a friend than a salesperson. She never pressured, knows her vehicles inside and out and, of course, delivered a tremendous value at a great price. When it comes time for our next purchase, the first stop will definitely be Jennifer at Koons KIA.

A big huge 'THANK YOU' to Casey, Alan and Jennifer! I...

A big huge 'THANK YOU' to Casey, Alan and Jennifer! I worked with them for several weeks while I narrowed down my car buying decision. Not only were they patient -- but didn't constantly blow up my phone and email with high pressure sales tactics---which was what finally won my business -- as well as the Kia Optima product. I felt I got a very fair deal -- both on the new Kia as well as my trade vehicle. The night I took delivery of the vehicle, Jennifer stayed until well after 9:30 PM going over everything with me until I felt comfortable with all the bells and whistles. Alan came out and thanked me for my business and shook my hand....and both of them said that if I ever have any questions or need anything to just call. I really do believe that they won't forget me after the sale.

I have purchased many, many cars over the years and have...

I have purchased many, many cars over the years and have basically come to abhore the process...the high pressure, the knowledge that you are getting shafted but you just dont know how badly, the "secrecy" of the price. I was prepared for more of the same upon visiting Koons Kia of Woodbridge, but was shocked to find none of the negatives. Instead, they were willing to move at my pace, were very clear on the particulars of the deal (my trade vs, the cost of their car), and just never pushed.In large part, this is due to my sales person, James Elwell. Do not let his relatively new position as salesperson fool you. He understands the business, but he also understands his customers and goes more than the distance to meet their needs.We came to agreement on the my deal, but the dealership did not have the car in stock that i wanted. I didnt want to just "settle" on what they had given that i wanted something else, particularly a different color of interior. James and his manager searched for days to find what i wanted, calling dealers that were in about a 500 mile radius. It was a tough assignement, but true to fashion, they did it. I got EXACTLY the car I wanted for a price that was more than fair.Bottom line -- my experience could not have been better ALL THE WAY AROUND. But make no mistake about it..it as James Elwell that made this happen. THank you, James, for being the professional you are!Jim HartWoodbridge, VA

We went there to buy a new car paying cash for the car....

We went there to buy a new car paying cash for the car. They hid another $1000 in the contract and tried to make us pay it as a down payment. Everyone know you don't have a down payment in a all cash transaction. It was mixed in with the discounts so it was hard to see and it was not label in any way. I thought I was dealing with an honest car dealership but I guess that would be an oxymoron. Don't buy a car from this dealer unless you take a lawyer with you. I will take them to court to make sure they never do this to anyone else. I will never again buy anything from Koons. I just wanted to get my wife a new car for our anniversary and they turned it into a nightmare. We spent the last month being badgered and bullied buy them to scare us into paying. The last threat was by a collections lawyer that said if we did not pay he would wreck our credit. Don't let this become your nightmare. Shop someplace else.

Wow, what more can you say about a dealership who owns...

Wow, what more can you say about a dealership who owns their customers. Hadley and Alan went more than the just "extra mile" for us-they made sure we left with the car that we wanted-WITH the price that we wanted and needed. They did not just give us a number and say "take it or leave it", they made it their duty to satisfy us. We went in on a Wednesday night, mind you we drove 2 hrs for this car, and left disappointed because the numbers just wasn't right for us. But between that Thursday and Friday afternoon, they worked some magic to get us in that car, that Friday evening. Everyone at the dealership was friendly and happy to see us back that Friday (2 days later). Employees that weren't even working on our deal, recognized us and welcomed us back with a smile and friendly banter. And Hadley was an awesome Sales Rep. He was funny, friendly and kept our 5 year old laughing with his "WOW" imitation! He made us extremely comfortable by being himself and allowed us to see his true passion for helping people.This dealership will continue to have our business as well as our family and friends!!Thanks Guys!!!

From the moment I walked in and was greeted by Tim,...

From the moment I walked in and was greeted by Tim, through the financing with Peter and Alan, demonstration by Yacob, and on to the very last handshake with the Sales Manager Alan, I knew that the people there had my best interest in mind and wanted to make sure I had a good experience. The staff was knowledgeable, pleasant, thorough, and flexible throughout the transaction. Having come to the dealership after a previous visit with on-line homework complete, I knew which vehicle I wanted and knew the price to negotiate. When KIA did not have the vehicle decided on prior to the final deal, they went out of their way to find that vehicle and bring it to the dealership before the agreement to signing just so my daughter could look at it the next day. Their staff had all the paperwork ready for me and at exactly the price we negotiated! Having bought many vehicles over the years, I can say that this staff is by far the most knowledgeable about their products including the car care packages and maintenance packages that were also presented. I wanted to thank "Koons KIA" for making this happen so quickly without the long drawn-out process and ensuring that all the financing went smoothly too! An amazing group of people. I have already told all of my co-workers about this dealership! Thanks again.

Jessica was very friendly and she knows her job. Emmanuel...

Jessica was very friendly and she knows her job. Emmanuel Simms is a great saleman. Cassie and Alan and Kim they made me feel very welcome. Everyone of them I would give a 10. I have never been to a dealership before and felt like I have known every one of them personal. I felt like one of them. I would tell everyone I know to get a car from Koons Kia. I would like to thank Emmanuel for going out of his way to get my Forte and I would like to think Jessica for calling me about the vehicle, and I would like to say Cassie is a nice person and Alan and Kim, you all are the best.Thank You all at Koons Kia very much.Ruby N. Baptist

I rated them very highly because they are VERY dedicated...

I rated them very highly because they are VERY dedicated to helping you as the customer. That being said you still need to have patience with them all, there were a few problems that the company created that could have been stressful but they have gone out of their way to rectify it. I recently had a mechanical issue where the key wouldn't come out of my new (used) car. It took Koons about a week to handle the issue and there were some hicups along the way but like I said before they went out of their way to help. They rented me a car, gave me a gas certificate for the gas they used (plus some) and once I picked up my car I realized the key FOB wasn't on the key. I brought this to Dazy's attention and rather than having my wife drive back tommorrow Dazy is going to bring the key FOB out to my house. How amazing is that coustomer service? Casey is VERY knowledgable about all aspects of the car buying process and also about the accessories for various vehicles. All in all I think this might be the best car buying expeirence I have ever had.

I would first and foremost like to say thank you all once...

I would first and foremost like to say thank you all once again for helping me get my first brand new vehicle! Its not very often that a 21 year old can walk in a dealership by themselves and get a new car without a cosigner. But, I have had the best experiance ever! After being turned down so many times and from representatives acting like they just do not care at othe dealers to walking into Koons Kia of Woodbridge and being treated like family. I must say they were constantly calling every step of the way, with every process and step it took to finally close the deal! Their exact words to me were "We're going to get you into a brand new car,just let us do our magic!" And thats exactly what happened! I drove away with a brand new 2011 Kia Forte EX on July 15, 2011!!!!

I purchased a 2011 Kia Soul on August 6, 2011. What a...

I purchased a 2011 Kia Soul on August 6, 2011. What a great experience I was introduced to at Woodbridge Koons Kia. John Fee, Casey Philips, Jessy Villena and Kim Burke are the best. They were very professional, knowledgable and pleasant through the whole process. They transferred my tags and made sure I understood my new vehicle. The entire experience was like a family atmosphere. I will definitely recommend them to others. I have purchased many new cars in my lifetime (age 85) and Koons Kia is the best.

Had a wonderful experience with Koon's Kia. I had...

Had a wonderful experience with Koon's Kia. I had located a vehicle (on the internet)that was at the Koon's Woodbridge site. I had e-mailed them various questions beforehand so that I would not waste their time (nor mine) in regards to the price and condition of the car. I drove over 1.5 hours to see the car! All of the members of the sales and service team were very friendly and courteous. Koons Kia was very willing to work with me to get the best price for my trade-in, as well as the purchase price of the other vehicle. Jessy (our sales consultant & Internet Mgr) has a wonderful personality.Mo (Pre-Owned Mgr) was very helpful when questions were asked. John (General Mgr) was very pleasant to work with when crunching numbers! Peter (Business Mgr) did a wonderful job in getting all of the paperwork processed in a timely manner. Koons Kia has a wonderful staff that works together as a TEAM. They know what it takes to make a great business run.

I bought a car from Koons Kia and could not be more...

I bought a car from Koons Kia and could not be more pleased. Great people, awesome car and I could not believe the excellent price that I got. The staff worked diligently to get me the best deal possible and I am so happy with my new baby! I recommend Koons Kia to everyone! It's a fantastic place to do business when you need a new car! Thanks guys! You are all awesome! :-)

This is the third car I have purchased from this...

This is the third car I have purchased from this dealership - one brand new and two used cars. Emmanuel, Mo and Peter were very professional. They give you the information you need to make a decision but do not pressure you in making that decision. We got a great price on our trade-in. They treat you with respect and like family unlike other deaderships who hound you or call you for days after your visit to pressure you into buying something. When we are ready to purchase another car, we will be back to this dealership. We will recommend this dealership to others who are looking to buy a good car for a great price with no pressure!

I wanted a new vehicle and I was able to get a 2012...

I wanted a new vehicle and I was able to get a 2012 Sedona for less money than a used 2011 from other manufactures. They negotiated fairly, were quick to address questions and were very pleasant to work with. I had special requirements so that my vehicle could be exported and they included the vehicle modifications at no charge. I asked for things and I always got what I wanted at a reasonable price.

Shopping for a late model used car at an affordable...

Shopping for a late model used car at an affordable price/low mileage is very frustrating - but Kia of Woodbridge made it a unique experience. The sales staff is accomodating without being obnoxious and aggressive. No one asked if I was ready to buy today. The cars on the lot are immaculately kept, and the Sales Mgr Mo Noorestani will show you what work had been done on the car you're considering when it came in. So, it takes the guesswork out for the consumer. My salesperson Medhi Behpog has an extensive background in the automotive industry. He will share his experience with you to help you make the choice that is in your best interest. I've driven to several popular car dealers, and Kia of Woodbridge is the best with which to deal. Kia of Woodbridge knows how to price their vehicles, and how to treat customers with respect for their time and finances.

My name is Samuel Cole and i am a resident of Spring...

My name is Samuel Cole and i am a resident of Spring Valley, NY a suburb 40 miles north of New York City. I was in the market for a specific vehicle a 2008 Chevy Uplander which i could use for work. After endless searches on the internet i came upon Koons Kia which had a 2008 Silver Uplander with 70,000 miles at a price that was hard to believe considering what they were going for up here. I was already pre approved through my bank so i made a call to the dealer and spoke to Jennifer Bryce a saleslady who emailed me over 50 detailed pictures of the vehicle along with the service history and cerfax of vehicle. Even though i was 6 hours away, i decided this was the vehicle i wanted and Jennifer arranged and PAID for an Amtrak Train Ticket for me to come down to Woodbridge, Virginia from New York to pick the van up on July, 4th 2011. Koons Kia sent a very nice young man to pick me up from the train station (i forgot his name)and when i got to the dealership i was greeted by a super friendly staff including Alan the manager, Kim Burke the finance manager, and Jennifer Bryce who couldn't have been any nicer or helpful. It was a flawless process which took less then an hour and even though im 6 hours away, i will definitely do business with Jennifer, Alan, and Kim again and highly recommend them.

Customer Service means alot to me. Casey and Daisy were...

Customer Service means alot to me. Casey and Daisy were wonderful keeping in touch with me and making sure I got just what I wanted! :)While I was shopping around other places , they kept in touch with me every day,answering ALL of my questions. I feel like this is the very first time we have ever walked away from a dealership knowing exactly what we got and not worried about what we just got our selves into. We checked 2 other places and no one could even come close to matching the awesome deal Koons gave us. We feel very lucky to have found this place. Daisy and Casey both have 100 % of my recommendation to anyone who mentions to me they are looking to buy a vehicle! I don't even feel like I could thank them enough!All in all, best car buying experience for us ever.Thank you Koons Kia (Woodbridge)!!

BEST car buying experience ever! Thank you Jennifer...

BEST car buying experience ever! Thank you Jennifer Bryce! I just purchased a Kia Soul Sport, with the help of sales associate, Jennifer Bryce. From the moment I first spoke w/Jennifer, I knew that I had found the right person to help find the perfect car for me. I wanted a Kia that is EXTREMELY hard to find. Jennifer assured me that if there was a car available with the options I wanted, she would do her best to find it. After only about an hour, I got a call from Jennifer with the good news. Jennifer was both professional and pleasant to deal with. I'd also like to thank John Fee, General Manager of Koons Kia, Woodbridge. Mr. Fee went out of his way to insure I was taken care of. He took the time to introduced himself, and make sure my needs were being met.A wonderful experience! If you are looking to purchase a Kia, look no further.

Because of hip surgery, I could not travel 45 miles to...

Because of hip surgery, I could not travel 45 miles to the dealership. Mr. Simms was willing to bring the vehicle to a Koons dealership near Baltimore. He is very personable and resolved every issue in a satisfactory manner. This was an excellent buying experience.

I had such a wonderful experience at Kia of Woodbridge. I...

I had such a wonderful experience at Kia of Woodbridge. I traded my car, which i had previously had issues from other dealers. However this one went very smooth for me. Dazy was very helpful and even talked me into getting a the color red which i thought was not for me. i wouold recommend this place to anyone who is willing to buy a new car or used. they work with anyone no matter issues you think u may have with credit. Thank you,ChitaraTriangle, va

Buying a car from Koons Kia was the best decision I've...

Buying a car from Koons Kia was the best decision I've ever made. The saleman and mangers were extremely friendly and professional. I gel at ease from the moment I walked in to the moment I left with my car. Words cannot describe just how much I love my car and I enjoyed my buying experience. I would recommend buying a Kia to anyone I meet and I always tell them to go to Koons Kia of Woodbridge. Everytime someone rides in my car, I receive nothing but compliments and questions about alll of the bells and whistles.I've been back to the dealership a few times since my purchase and I am always treated like I am number one. I look forward to a long lasting relationship with such a great team.

I can't begin to express how my experience with James and...

I can't begin to express how my experience with James and Peter were. From the time I entered, I was greeted immediately. I had been talking with James on email and phone. Once with James, he already had the car that I was interested in out front and ready for a spin. He knew every detail of the car and explained it with the utmost knowledge. We had some issues with financing, so he and the management literally bent over backwards and I ended up with a brand new Kia Forte that I love. Then onto Peter, the Business Manager. He was fantastic in how he presented the material to me and explained everything on every document.These two men were professional, exceptionally knowledgeable and courtious. I took a couple of James' business cards to hand out to friends that will be looking for cars.Two thumbs up and then some, if that is possible!

Overall experience was fantastic. Would certainly...

Overall experience was fantastic. Would certainly recommend to my friends and family. Did not have any difficulty negotiating fair and reasonable price and they were not pushy at all.

We had a wonderful experience and walked away completely...

We had a wonderful experience and walked away completely satisfied with our new Kia Sedona 2012. We appreciate everything they did for us! Dayz was very helpful and showed us all the perks to our new vehicle. She made sure we understood every detail and helped us promtly with all of our questions.

We researched our choices, and when Dayz called, she had...

We researched our choices, and when Dayz called, she had the car we wanted, altho not the color, but that's all right. We did not expect to buy the car on sight at the first moment, but ended up doing so. Altho the dealership was closing, they were more than gracious with our purchase. I have recommended Dayz to people I spoken with, as she was most helpful, and pleasant to work with.

This dealership helped me get a car when i had trouble...

This dealership helped me get a car when i had trouble financing. They gave me a really good deal and put me in a car that i liked and that was affordable. They know what they are doing and they will not pressure you.. Extremely helpful and knowledgeable. I would recommend to anyone!

Initially my 2010 Kia Soul was purchased from Chantilly...

Initially my 2010 Kia Soul was purchased from Chantilly Kia in Chantilly,Virginia. However, I found Koons Kia,in Woodbridge,Virginia, to be more knowledgeable about my car and the service work performed on my vehicle was superior to my prior service work history performed at the selling dealer. In addition, I felt Ms.Welch,and the complete sales and service staff,was very professional in the manner in which they treat their customers.Charles Wright

I have already recommended this dealership and that...

I have already recommended this dealership and that person purchased a new car. I am 100% satisfied with the new vehicle and with all services provided. I will continue to recommend Koons Kia.

The best car buying experience I have ever had. My...

The best car buying experience I have ever had. My salesperson, Diego, was so informed and knowledgable about current car trends. The sales staff was respectful and courteous and I did not feel pressure to purchase options I was offered but not interested in. Most importantly, I was in and out in about three and one-half hours which for a car purchase was great. I don't like to waste time haggling and nitpicking over numbers, and when we got down to the final offer, I accepted, we shook hands to seal the deal, and we finished up the sale. Diego did a good job in selling me my car and I am pleased with my purchase.

This was the BEST car buying experience I ever...

This was the BEST car buying experience I ever encountered... This is my 4th new car and no other dealership can compare on any level! Everyone we dealt with was phenomenal from start to finish. They gave us an extraordinary trade in value and negotiated very fair on the new vehicle price. We never felt pressured and Emanuel was extremely knowledgeable. I was so pleased and enthusiastic about my new Sorento and the dealership our friends went and bought a new car three days after us on our recommondation. John truly went above and beyond to seal the deal and we will always speak very highly about our experience and the new car of course! Thanks for an unforgettable POSITIVE experience.

My experience was one of miscommunication. I went there...

My experience was one of miscommunication. I went there to trade in my car but they didn't have anything I was interested in so I decided to sell my car to them. The salesperson I worked with had never bought a car before. Long story short, alot of miscommunication about how long it would take for me to get the difference after payoff of my loan and copies of the paperwork in the process. Amy, in the finance office totally saved the day though. I told her everything that had happened and she worked not only with me but the bank I had my loan through and her boss to get me taken care of.

All the employees was great and was there when we needed...

All the employees was great and was there when we needed something. I would tell everyone that they need to go to you guys to buy there auto. Kia soul is the best car that i have ever had and would buy another one the next time 2. I have been talking about the kia soul to everyone and they all like it and i tell them where i got it from.

We were recently in the market for a new vehicle for my...

We were recently in the market for a new vehicle for my daughter. Short version is that we had a vehicle in mind, a 2011 Kia Forte, With gas at $4.00 a gallon and Kia's great warranty, we needed something that was appealing to a 23 year old, practical and dependable at the same time.We requested online quotes from several dealers, Kia of Woodbridge was the one that responded promptly. When we arrived we were very happy with our sales team. They were ready to go. We quickly found a car and we did a test drive. When we were through they showed us around the lot and we found a Forte Koup that was perfect but not the color we wanted. They quickly searched the local dealerships and found one in Racing Red and had it delivered that same night, did the paper work and we picked it up the next morning. When we showed up to pick-up the car, the whole process was handled professionally, everyone was courteous and I was in and out within 60 minutes. In fact the longest time was spent on showing us the features on the Koup.John has always focused on our needs and has always come through with pricing and great customer service.John and his staff did an outstanding job with financing options and kept our budget in mind. I would highly recommended Koons Kia of Woodbridge to anyone. I will definitely be going back there for my next purchase.

Koons Kia of Woodbridge, Va. was business like and its...

Koons Kia of Woodbridge, Va. was business like and its salesperson was not only business minded and was very friendly and out going and a credit to kIA, and to the dealer that he is employed by. When I say he was business like I want to add that he was very knowledgable of the product he was selling and it was obvious that he wanted to be as helpful as he could so that the stress of buying a new car was removed. Both my husband and myself had one of the best buying experiences ever. Sincerely, The Fremonts

These two gentelman were extremley helpful and very...

These two gentelman were extremley helpful and very knowledable and bent over backwards to help make my selection. I was very pleased with the large selection of cars, much more than the other Kia dealers in my area. I will most definately recommend Koons Kia of Woodbridge to all my family and friends. The young man, Larry Pasquariello, (I hope I spelled his name correctly) was so helpful and polite in helping me get familiar with my new car.

I never thought buying a new car could be so easy or such...

I never thought buying a new car could be so easy or such an enjoyable experience. From the time we walked into the Koons Kia dealership until we left with our two new Kia's, we have never been treated as well as we were at Koon's Kia of Woodbridge.They have a large selection of every model with all the color combinations you could ask for.Every person we came in contact with from sales to the service department was more than helpful no matter what our questions were .We have already refered a person from our office to Koon's Kia,and they feel the same as we do.We will continue to by our vehicles from Koon's Kia and refer them to our friends and family.

My experience with Koons Kia could not be beat, I was...

My experience with Koons Kia could not be beat, I was very please with my sale, and service has been great also!I will go back to this dealer when it is time to purchase my next car or truck. I would also send all my friends and family to this dealer.Thank you guys, Jennifer

I never thought buying a car could be such an enjoyable...

I never thought buying a car could be such an enjoyable experience. I was treated like I was the only customer there. The sales team was very processional and the serice tech spent a a good hour going over every detail of my new Sorento. I will definately recommend Kia of Woodbridge to other family and freinds.

I had a great experience!! Everyone at the dealership...

I had a great experience!! Everyone at the dealership was kind and professional. They worked with me to find the car I wanted and to fit it into my budget. I would recommend anyone looking for a new or used Kia to go to Koons Kia in Woodbridge. Everyone from the lot porter to the general manager made the car buying experience comfortable and enjoyable!

I love my new 2011 Kia Sportage. I came in and test...

I love my new 2011 Kia Sportage. I came in and test drove the car with a salesrepresentative and they went over all the features on the car. After I signed allthe paperwork they took me to the service department and introduced me to theService Manager, Liana so that I knew where to take my new Sportage for repairs.I am going to tell all my friends about the great service I received. Everyonewas great.

Very deceitful. I purchased an 07 Tundra I assumed had...

Very deceitful. I purchased an 07 Tundra I assumed had issues due to paint overspray here and there. The salesperson brought out the manager who had in his hand what I thought was an accurate car fax report giving the truck a clean bill of health and insisted the truck had not been repainted. After some wheeling and dealing, I left with what I thought was a good deal on the Tundra. Well, after about 4 months I decided I like the Tundra so much, I went in to a Toyota dealership to trade-up to a 2010. To my surprise, the Toyota manager came out with their version of a car fax report that showed frame damage and would not except the truck in a trade-in!To make sure, I paid for a car fax report and yep, Koons had knowingly doctored the report, and ripped me off! The staff there, including the finance and sales managers, are lying scum!