Kool Chevrolet

4.8
Overall Rating

Customer Service: 4.8 Buying Process: 4.9 Quality Of Repair: 4.8 Overall Facilities: 4.9 Quality Of Work: 2.0 Friendliness: 2.2 Pricing: 3.0 Overall Experience: 2.0


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Happy Buyer!!

5
Sabrina on 11/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

First time buying from a dealership and couldn't be more satisfied! Went in to see Austin Sheldon in Used Cars and he was more than helpful in finding us a car that met our requirements. We went in looking for a Chevy Impala under 100,000 miles that was in our price range and in no time he had us test driving EXACTLY what we were looking for! Plus a full Carfax report so we knew exactlt what we were buying. Not to mention he got us price that no other dealership around here could match. Shopped around at a few other dealerships before coming to Kool and most the salesman were either too pushy or didn't want to give us the time of day, but we didn't feel that at all here with Austin! Extremely happy with our car purchase and will be back in the future!


Friendly buying experience

5
EJ on 05/16/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is my first new car purchase in many years. Scott H. was great to work with, and he answered all of my questions. I liked the low pressure atmosphere. I tried a couple other dealerships that were closer to home, but left there confused and upset. Looking forward to many years with my new Equinox!


Awesome customer service

5
Eliza Fassett on 05/04/2016

Customer Service: 5.0

My husband and I called the dealership and spoke with Becca McKenzie and then called again and spoke with Autumn Fey. They were both extremely friendly and helpful. We are looking for some thing very specific and gave both of them the information. Unfortunately your dealership doesn't have what we are looking for at this time. We were impressed with there knowledge of inventory and there willingness to help. We will return to your dealerships in the fall and continue to look for our used v6 equinox in our color. Those 2 girls mademail our experience very pleasant. We will want them to assist us again.


Great Experience

5
Bob on 05/04/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Sam Zbikowski was the sales person who helped us, We purchased a 2016 Equinox that I thought I could not afford. Sam spent a lot of time working to make this happen. I truly appreciate his efforts. He worked tirelessly to help me.


Friendly knowledgeable sales staff

5
JZ on 04/11/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The sales staff at Kool did an excellent job helping me to find the right vehicle at the right price for me. The sales staff was friendly and very knowledgeable about their products and did a fine search to find my vehicle with no pressure to make a sale. See Sam Z. and make your best deal


Great Service

4
B.L on 03/21/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

From Customer Care to General Manager, they all played apart in good experience.


Thank you for selling me my dream truck

5
Proud LTZ owner on 02/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My salesman Anthony was amazing in helping me figure out what was best for me,, he answered a million questions I sent his way from buying or leasing to getting the most equity out of our deal! He did everything in his power to get the cost and payments I was looking for and trust me I was a handful! Thanks again for helping me find my dream truck, cant stop looking at it !


Quick and easy purchase!

5
Jerry on 01/06/2016

Buying Process: 5.0 Overall Facilities: 5.0

Went to Kool only to purchase a used car I found on line. The process was quick and smooth, the negotiation of the price was easy. No fuss, no muss cash deal...just how I like it.


Kool Chevrolet

5
Al & Wendy on 12/22/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is our 14 vehicle we have either bought or leased from Kool. Our experience has always been great, no problems.


We had WONDERFUL SERVICE AT Kool Chevrolet

5
Tom and Marie on 12/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0

My husband and I had the best service at Kool Chevrolet, in Grand Rapids. We had Ryan DeVoe as our used car dealer and he did an awesome job from beginning to end. The whole experience went better than we could of hoped. Not a lot of pressure. He was very patient with us and everything went so smoothly. We told Ryan what we wanted for features in a vehicle, gave him our price range and the rest is history! I would totally recommend them!


They were a true partner in the car buying process

0
GR Janie on 11/24/2015

I've been working with Kool Chevrolet since 2001. They have an excellent, attentive team that puts the customer's needs first. During this most recent purchase Keith Remelts was a superstar. He was patient with us throughout our decision process, and kept us updated about our options and what would work best for our family's needs. The space was also very welcoming to our family as our toddler accompanied us during our meetings.


Highly recommend Madalynn Burkhart

5
Colean on 11/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Madalynn is a very honest, knowledgable and friendly saleswoman. A real pleasure to do business with.


Recommend Madalynn Burkhart as your salesperson!

5
Julie on 11/09/2015

Customer Service: 5.0

If you're looking to buy a vehicle from Kool Chevrolet I highly recommend working with Madalynn Burkhart. She is knowledgeable, down-to-earth and a pleasure to do business with. You won't be disappointed!


Falsified Documents

1
Matthew on 10/30/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Kool Chevrolet sold me a Certified pre-owned Chevy Volt with a certified inspection sheet showing no repairs to any body panels and a clean Carfax report showing no reported accidents/damage. The day after purchase I waxed my new car to find the rear bumper cover had been poorly and only partially re-painted with overspray on the tail-light and a small dent in the lower bumper cover. I confirmed it had to be Kool Chevrolet to do the poor repair by contact the dealership that took back the leased car and the auto auction that sold the car to Kool Chevrolet. No damage was reported on the post-lease inspection either. Kool Chevrolet sold me a Certified pre-owned under false pretenses and when I contacted them about properly painting the rear bumper cover, they told me to take a hike. Re-painting the rear bumper cover will cost me an extra $614.52 due to the tri-coat paint job. Not to even mention what else they potentially lied about


certified service

1
dis-satisfied on 10/09/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Overall Experience: 1.0

When I bought my 2014 impala, I was told I had a certified service plan for 2 years for tire rotation and oil changes. They said it was good at any Chevy dealer. When I brought my car in for the free tire rotation I chose a Chevy location near my house (different city) they told me the charge was 19.95 and that they had no record of any certified service, and that I would need to bring the car back to the original dealer where I purchased it to receive any service for free. I never would have bought the car in a different city if I knew this ahead of time. It was a huge decision factor for me that I could bring the car to ANY Chevy dealer, but now I am forced to take days off work and drive to the original dealer to get the free service. Cheaper to pay for the oil changes and tire rotation locally. Someone lied to me but I don't know which dealer, bottom line don't trust anything they say. They will tell you anything they can to get you to buy the car and then you are stuck with it. It rattles all the way out of my driveway (heat shields) before the 36,000 mile warranty expires. I brought to the original dealer for repair and they said it does not need any repairs thank you. I said what about the rattling noise coming from the muffler (this is a 2014 Chevy Impala) and he said he couldn't hear anything we'll have your car out to you in a minute all done thank you. WARRANTY??? CERTIFIED SERVICE???? Not at KOOL Chevrolet. They can't hear you, complain all you want.


Add an hour to any quoted time

2.5
NoTimeforMissQuotes on 07/11/2014

Customer Service: 2.0 Buying Process: 3.0 Quality Of Repair: 3.0 Overall Facilities: 2.0

I was quoted an hour for a recall repair for my ignition. When I arrived on time, the quote became an hour to an hour and a half, two hours later....still waiting.


New Car Sales - Randy Totten

5
Tom & Mary Bearss on 06/18/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Code PC 12312011. We have been with this dealer since 1996. This was our 3rd new vehicle purchase with this dealer. We generally keep our vehicles 17 years. Yes, I said 17 years. So as you can see, when we went in this time to look at what they had our old salesperson Alan Nystrom had retired, but we called him first and he happily came in and introduced us to Mr. Randy Totten. Randy treated us even more wonderfully than even Alan whom we had purchased our first two vehicles from. The team at Kool chevrolet is very well trained and very courteous. We have dealt with the service department for years as well as even the body shop. Ron VanDyke of the body shop knows me by name. The financing gentleman helped explain everything to us. Randy took the time to show us the "OnStar" as well as the Serius radio. They treat us like family. Well done.


New car sales

5
Tom & Mary Bearss on 06/17/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have now purchased 3 totally new vehicles with this dealer. We have Always recommended them to everyone we know who is interested in purchasing a new vehicle. They have the lowest prices and by far the Best Service. The employees are all very courteous and well trained. They know their stuff. We had previously shopped our other 2 chevrolet dealers in town before settling with Kool. One of the other competitors is now out of business and I do not know why anyone would want to go to the other. Our opinion was that they are in it for them - not us. You need to treat your customers as family and that is what they do at Kool Chevrolet! PS. Our first salesman was Alan Nystrom, he then introduced us to Randy Totten who treated us even better than Alan (hard to believe). Way to go Team!


Great Dealership, they will meet your needs.

5
JS on 05/30/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Randy Totten was great salesman. He answered all my questions promptly and resolved any issues I shared with him. Service is friendly and excellent. In addition, most employees from were I work go to Kool Chev. for their vehicle purchase. I would recommend and go often to Kool for future purchase or service.


Great leasing experience!

5
M Bevins on 04/15/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I contacted Kool Chevrolet last fall while browsing for a new vehicle. Randy Totten, Kool's internet sales rep, responded promptly. I asked for follow-up after the first of the year. Randy contacted me promptly. When I made a decision on what I was looking for, I emailed him and had a quote immediately. Everything from start to finish was handled quickly and painlessly. This is the best new car experience I have ever had! Promo code: PC12312011


M. Hogan, Greenville, MI

5
MPH on 03/03/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We purchased our new car from Randy Totten at the end of Jan. '14. This is the 1st new car in 17yrs and 8 yrs since buying our last used car. Randy was very helpful in getting us the best deal through GM. We feel Kool Chevrolet is more concerned in having a satisfied customer than just making a sale. It was a easy transaction from start to finish and the car was ready the very next day- we added a luggage rack. PC12312011


My First new vehicle

5
Ben C on 10/27/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Phil Lyman helped me. This was my first brand new truck i have been waiting to get for years. I live in northern Michigan and all my family has been buying from Kool for years. Phil has a Can Do attitude which made my buying easy. I think this was truly an unexpected experience and it was worth the wait. Thank you Phil. Because of you i am happy with my new Silverado.


2nd New Car from Kool

5
Jim on 09/29/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We bought our 2nd new vehicle from Randy Totten at Kool Chevy in 5 months. Randy was easy to work with and made sure we received all the discounts that were available for each vehicle as well as GM Family discounts. I did shop around but came back to Kool because I knew they would not just sell me a car but would work with me to get a great price. It is a nice feeling having 2 new Chevy vehicles in the garage and know we will not have to deal with or pay for an major repairs for years to come. Thanks Randy!!!


David's Review

5
Volt Driver on 08/28/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Very happy and an excellent experience at Kool in leasing our new Volt with Randy Totten.


Shop, Click, Drive

5
Colleen on 08/15/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Title sounds that simple because it is! We are self employed construction company in Michigan, and figured there is no way in this economy, yet we have a new 2013 limited edition Camero. Randy Totten has been one of the best to work with in a long time. I would recommend anyone potentially purchasing a chevy product to go see Randy!


I had an oil change done at Kool. Two thousand miles into...

1.6
michaeldano on 08/07/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 1.0

I had an oil change done at Kool. Two thousand miles into my six thousand mile oil change I noticed oil spots under my truck. Oil filter was not even hand tight.Tried filter at hand tight and it leaked. Tried filter after snugging with a wrench and still leaked. I purchased more oil to replace the 2.5 quarts i had lost from the filter leak. I bought a new filter with the good intentions of just replacing their bad filter. When I removed the kool chevrolet filter the oil that came out looked black as tar. I called kool and talked to service consultant stacey. I explained the filter problem and the fact that the oil was not changed by the looks and condition of it. I was told the engine would be flushed (my request) and oil changed and then gone over by a service tech. Kool called me the next day and said my truck was done and they they had just changed the oil.I argued that the oil was so bad that I really wanted the engine flushed.... My response was ,"Mike who did you take your car to after us as it is not our oil filter on the truck" Uh duh...I was gonig to just repalce the filter at my cost until I saw the condition and color of the oil thats when I called you with my concerns. By the way. The filter was from meijers in jenison. Good job of accusing your customer!!!! I then talked to the service manager who kept telling me the oil in the filter is always dirtier than the oil in the pan.....Good one...It was like black tar on the dipstick also...so by your logic it would be black on the dipstick and in the filter but the rest of the oil should be clean? I have never seen full synthetic oil in tar black color. Kool made several errors when dealing with me. I spent thirty some thousand at Kool.... guess that didn't mean much to them. You could have kept my business with some real simple steps...Way to blow it! sincerily, Mike Schrotenboer


Hate buying cars but Randy eased the grief!

5
Shawn on 07/24/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My daughter needed a vehicle and so did I -- we ended up seeing a used vehicle online at Kool Chevrolet and Randy Totten responded to our email immediately. We were able to make an appointment, test the car and make the purchase fairly quickly with few snags along the way. My daughter is happy with her 'new' car and I now have a vehicle of my own again! Thank you to Randy and team!


Mr Ronald A. Colvin

5
RonGrandville on 06/25/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

To Whom this may concern: I'm glad to share with you this review of Kool Chevrolet in Grand Rapids, MI. This is my second vehicle I have leased from Kool Chevrolet and the same salesperson Mr. Randy Totten. Because of my busy life, I enjoy negotiating for my vehicles over the internet. Randy Totten from Kool Chevrolet is the best in computer sales. He knows the computer offers me many resources for comparing prices and he knows how to present the dealerships best offer up front therefore reducing time invested in the negotiation process. Randy does not use pressure and does everything possible to get the vehicle we want and meet our financial budget. I will return the next time for my next car to Randy Totten, and I have and will continue to tell my friends and family how well I was treated by Kool Chevrolet and Randy Totten. I would also like to praise the Service Department at Kool Chevrolet and Mr. Rich Griswold. It has been a pleasure bring my car in for service, as Rich makes it easy and fixes the problem the first time. I have to drive across town to get to Kool Chevrolet, but because of the great treatment I receive, it's worth the drive.


Very pleased!

5
Ashley on 05/15/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The Internet Sales Manager, Randy, made my new purchase so easy! All I did was fill out a credit app online and Randy contacted me via email right away on his day off. :) He went to work right away for me and took care of everything. He made sure I understood how to use certain features in my vehicle before I left the lot and said I can stop in or call anytime with questions. The atmosphere was very professional and relaxed during this process and I would highly recommend this dealership to anyone. I love my new car! Thanks Randy!


Not what I expected...

5
Jim & Lee Ann on 04/17/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

It has been 11 years since we bought a new car and I was expecting the same old high pressure sales pitch "So what do I have to do to get you into this beauty today". I was pleasantly surprised at the more casual, laid back approach at Kool Chevy. Randy was very helpful and patient with our decision making process. He explained our buying options and also was very helpful explaining all the latest technology options on our new vehicle (and even stayed after the dealership had closed for the day to answer our questions). The buying process was easy and enjoyable. I would definitely recommend Kool Chevy to anybody looking to buy or lease their next vehicle.


Great buying experience and fine facilities

5
Bill on 03/20/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and myself were very impressed and satisfied with our buying experience at Kool Chevrolet. Our salesman, Randy Totten, was very knowledegable and very helpful with the many questions that we had. He was very thorough with the whole buying process. I also appreciated him not applying uneeded pressure that I experienced at other dealers. Our total buying experiece at Kool was very positive.


Good follow-up and service

5
Satisfied Customer on 02/11/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We contacted them about a car we saw advertised in the newspaper. We went in to take a test ride and asked a lot of questions. They followed up to see if we had any further questions. They workd with us but did not pressure us to buy.


So Very Pleased!

5
Heather on 02/02/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Thanks to Keith R for helping me with my "new to me" Acadia! He was so knowledgeable, easy going, and never pushy to sell to me. He was truly there for me and my needs!


Indifferent Service

1.5
Mr. McFritters on 01/30/2013

Customer Service: 1.0 Buying Process: 2.0 Quality Of Repair: 1.0 Overall Facilities: 2.0

Sold me a low mileage used Suburban that burns a quart of oil every 750 miles. Since the owner of the dealership had been driving the vehicle, they had to have known about it, and I got absolutely no cooperation on resolving the issue. I have purchased three vehicles since then, and I didn't visit Kool and I didn't look at a Chevy.


PC12312011 - Randy Totten - Kool Chevrolet

5
Bill Vert on 01/28/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased a new 2012 Impala LT working with Randy Totten at Kool Chevrolet. My 2009 Impala, which I had also purchased through Randy, at Kool Chevrolet, was totaled in an accident. Randy worked with me to get a discounted price on the 2012 Impala, and he was also very patient in waiting for the total loss settlement process to be completed with my insurance company. Randy is very professional in his sales process, and I really appreciate all that he did to help me get in my new vehicle at a fair price. I would recommend Randy and Kool Chevrolet to my friends and family members looking for a new or used vehicle.


pc12312011

5
Scott H on 01/22/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent. Attentive. Gave me everything that I asked for. Very satisfied with my purchase at Kool. Randy Totten was outstanding.


Randy Totten

4
George on 01/02/2013

Buying Process: 4.0

Randy Totten did a fine job or representing this dealership. We ultimately bought a new car from a different dealership.


Very large selection and great service

5
Gohunt on 01/02/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Salesman Randy Totten was very informative and helpful. Randy followed thru with every thing he said he would do and took as much time with us as we needed to arrive at a decision to purchase our new Chevy Silverado 1500.


Greatest Dealership in Grand Rapids

5
Janine on 12/31/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Kool is the Best Dealership in West Michigan. I have been buying my vehicles from this dealership for 24 years. I have never had any issues working with them. Phil Lyman is a superb salesman. The maintenance and service department is very thorough and excellent. Overall this is just an excellent place to do business with! Janine


Great Salesman / Nice Dealership

5
Michele From Michigan on 12/24/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been a Kool Chevrolet customer for many years. I have a great salesman and that makes a huge difference in my car buying experience (ask for Chris S.) and keeps me coming back. Although I have not had to use their service dept. much except for oil changes, I have never had a negative experience. They give loaner cars when your car is in for service and that is a huge plus because I work full time.


Happy Z06 Owner

5
LW on 12/22/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was in the market for a new Z06 Corvette when my brother told me I need to go see Randy Totten at Kool Chevrolet. My brother told me to meet him at Kool and he would have Randy see what he could do. Well by time I got to Kool my brother had called Randy and let him know I was on my way and what I was looking for. when I got there he told me he had located a Z06 and we went over the options, everything was what I wanted. He told me the next step was to see if it was available and he made the call, while we waited for a answer he took my car over to get it appraised. When he got back showed me the trade price which I thiught was very fare he told me the Z06 was avaiable. we discussed the pricing and long story short I am driving thay new Z06 and very happy. Never have I had a new car purchase go so smooth. Thanks Randy and Kool I will be back.


Awesome!

5
jason on 12/21/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife is from Grand Rapids and suggested we visit Kool for a car in 2005. I just bought my second car from them. I go to see Tim Tenbrink because friends had told me he was the best. He is fair, honest, a straight-shooter, and felt comfortable the whole time he walked me through the cars. We ended up buying a Toyota from Kool, and I'll never go to anyone else for a car. This guy sold me a great car and got me in and out of there in no time. Great cars you can get anywhere, but top service will keep me coming back...thanks Tim and the guys at Kool...


Phil Lyman was great!

5
Jenny on 12/20/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We always call Phil first when looking for a new car. The last one we bought from him was a Chevy Equinox and we're still extremely happy with the purchase. Phil makes everything about the process easy for us and we know we can contact him anytime if something comes up afterwards. I highly recommend him - we've trusted him for over 20 years!


great experience

5
Jason on 12/20/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

bought a new chevy truck from Tim tenbrink. he made the car buying experience fun. have been in for oil changes and other questions about truck and the staff has been knowledgeable and outgoing to help me. would definetly buy another vechicle from KOOL chevy. keep up the good work guys and gals. you got a customer for life


Kool Chevrolet A+ Used Car Sales and Service

4.8
Matt and Elaine on 12/19/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Kool Chevrolet has consistently treated my wife and I in a honest and fair manner, even when it meant going above and beyond what a normal dealership would do. Tim Tenbrink takes service seriously, and is a tremendous support to his costumers. Tim always take the extra time necessary to provide top notch service for his custormers. Thanks to Tim and the Kool Chevy family.


2013 equinox Kool Chervrolet

5
Mike B on 12/18/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Sales did everything perfect. Helped me getall the discounts. Helped turn everything aroundvery quick. So far Service is looking good to. My second vehicle from this dealership.


Wonderful service

5
Steve Haynes on 12/18/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have purchased 2 new cars from Chris Schaberg and have always felt we were doing business w/a friend.


kool chevy gr mi

5
daleg on 12/18/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

excellent service dept. Randy totten my salesman was the best none better.all the kool people were great.


Phil Lyman

5
Linda Clossen on 12/17/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have had excellent service at Kool Chevrolet. We are fortunate to have worked with Phil Lyman on several occasions and he and the staff at Kool treat us as if we are the most important clients they have! No doubt that we will return to Phil and Kool when it is time for a new car!


Best chevy dealer in Grand Rapids

5
satisfied customer on 12/17/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our salesperson Mark B. was great. We received wonderful service and a great price. Dave Bailey and Staff went above and beyond to provide great sevice.


professionalism and courtesy

4.3
Scott Zuidema on 12/16/2012

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 5.0

I was looking for a newer vehicle and found one on Kool's lot. When I inquired about the vehicle, I was contacted by Randy Totten. I was very impressed with his professionalism and courtesy as he worked with me in the purchase of a new vehicle. I would recommend this dealership and salesman.


Excellent

5
Mazda on 12/16/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I am a first time buyer with Kool Chevorlet. I was extremely impressed with all the staff, expecially our sales person, Chris Schaberg. He was very knowledgeable and helpful. I know that in the future, I will buy from Kool Chevorlet. In fact my husband and I bought a Silverado and a Cruze when we were there.


great place to be

5
Gary D on 12/15/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ken Vanderlaan sold me two cars this year and he was great and still keep in touch to see how every thing is going. He also knows when I am in there for service and sees if everything is ok and why we are there. Could be as simple as an oil change. We will buy any other cars from Ken at Kool. The service dept. is great to fix my problems and get oil changes. Thanks Ken and Kool Chevrolet...Great Job


Buying a car made easy!

5
Allen A. on 12/14/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very positive experience. Ken Vanderlaan was very nice, knowledgeable and helpful. Received a a good price on my new Equinox and also on my trade-in. Had some problems with the transmission initially, but they took care of it without question. Good service and speedy. Would recommend Ken and this dealership.


new experince

5
norman on 12/12/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was very pleased with the personal service provided from Kool..Ken Jolliffe made it happen..thanks


Bought. Two new vehicles from kool chevy

5
Todd s on 12/12/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Kool Chevy is a great dealership to deal with,bought two new vehicles from ken vanderlaan who was very honest and nice to work with everyone has done a great job, from sales, service to parts dept


Very Happy Customer

5
Ms. O'Brien on 12/12/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My sister and I went down to Kool to 'look' at cars as my current vehicle had been giving me problems and I needed something dependable for my bakery deliveries. I was greeted in the lobby by Chris Schaberg, a big smile and a firm handshake. After a bit of discussion and looking at a few cars (a couple had been recommended by friends)we took a test drive, talked figures, and I went home to think about it. Was back the next day, finalized everything and drove off with my NEW car. Chris was very helpful with details and worked closely with the finance people to make sure I got the best deal. Have also been back for body work (not my fault). It was timely, very courteous staff, very satisfied.


Superb facility, excellent customer service

5
Kathy Streng on 12/11/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased a 2010 HHR two years ago on my own and was more than satisfied with the help and expertise of Phil Lyman, my sales person. The HHR was just what I wanted (a manual transmission) except it was gray and greatly resembled an old hearse. Phil arranged to have elegant pinstriping added. I also requested that a roof rack be put on. Both things were done promptly and completely to my delight and satisfaction. The whole experience was a happy one. I would recommend Kool Chevrolet to anyone! Keep up the good work. I recently traded it in for a 2010 Toyota Prius which I purchased next door at the equally outstanding Kool Toyota with the fine help and guidance of Earl.


I love this dealership!

5
Brigid (GR) on 12/11/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I love this dealership! I would Highly recommend them to my family and friends. And I have! Randy Totten was and has been a great help to me! Everytime I have had my car in for service the experience was very pleasant. They really know how to take care of their customers.Thank you Kool Chevrolet!!


Very Nice Dealer - Very Accurate Repairs

5
Manning on 12/11/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have done business with Kool for over 12 years. All my cars, truck and company vehicals are serviced at Kool.


Friendly Service

5
Connie on 12/11/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I had been looking at the newer Chevrolet SUV's for several months. Our salesman, Chris Schaberg, was very patient and helpful. I am very happy with my new 2012 Traverse.


Best car dealership I have ever been to.

5
Wayne Cowley on 12/10/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I work for a company in the Grand Rapids area. My boss asked me to find a new car make the deal and set it up so all he had to do was sign his name. Randy Totten at Kool Cheverolet worked to get me the best price and had everything ready when we went in. So easy! I also have taken our company cars to the service department for oil changes. Rich Griswold greets me, sets it up and its done.Can't ask for two better guy's to deal with. My hat's off to Kool Cheverolet. You guy's rock!


Friendly Service and Quality Cars!

5
Walnut Hill Farm on 12/09/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently traded in my old vehicle and purchased a 2003 Trailblazer from Kool Chevrolet. My salesperson was Jim Raymond and from beginning to end, he was courteous, helpful and was able to provide me with the information and answers that I needed. The process was painless and quick. I am pleased with the vehicle and it is as represented. I will be taking my Trailblazer in to their service center, as I did with my old vehicle. I would recommend Kool Chevrolet to anyone looking for a excellent dealship.


Great Service

5
Mrs. Persnickety on 12/09/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I probably wasn't the typical customer that Brady Foster encountered on October 2012. I arrived fully aware of what I desired in an automobile and wanted Brady to provide the vehicle of my choice and to my specifications. For this was a major purchase for me therefore I wanted to be sure that I could live with my purchase for quite some time. My representative, Brady, found the vehicle that met all my specification-the color, custom seating, navigation, telephone, and other essentials necessary to satisfy me. On November 12, 2012, I got a call from Brady that the vehicle was ready for pick-up. I left Kool Chevrolet that night one satisfied customer. It's been a year since my purchase and I am still highly satisfied with my vehicle selection: 2012 Chevrolet Equinox. Thank you Kool Chevrolet from the Houston's family.


quick and easy

4.7
Working Mom on 12/08/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Phil Lyman at Kool Chevrolet made purchasing a car easy. He gave me a very stright forward "best" price and provided me easy to understand options. I typically leaving buying a car up to my husband, but Phil made this so easy I felt confident I was making the right decision. I like my car and would feel very comforatable buying another car from Phil Lyman.


Personal service, excellent service and sales

5
Jan Barger on 12/08/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The showroom is always clean, you're allowed to shop/browse without anyone hovering but there is always someone available to answer questions. I've purchased two cars from this dealership through Ken Vanderlaan and received very personal attention. He always recognizes and speaks to me when at the dealership even if I'm just for routine maintenance to make sure I'm being taken care of.I have full faith in the service department and always feel like I get personal attention from Paul as well. He too recognizes me when I come in and, if he can, takes the time to just talk about more than the vehicle issue. And I believe I get great service at a reasonable price.


Excellent Chevy Dealership

5
Jim R on 12/08/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I would highly recommend buying or leasing a vehicle from Kool Chevrolet. We have bought 6 cars from Ken Vanderlaan over the last 13 years. Ken has always been extremely helpful and very knowledgeable about the cars he sells. He and the entire sales staff go out of their way to make sure customers are happy with their purchases. Also, the service advisers, especially Rich Griswold, are very helpful with service and maintenance issues. I know that the mechanic's evaluations are accurate and honest. I appreciate knowing that I can trust their recommendations. I take our cars to Kool Service for all repairs and maintenance.


Best Dealership I've Ever Dealt With.

5
Tony Armentrout on 12/08/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I've been buying new cars for a long time and from the moment that Randy Totten (Salesperson) was the only salesperson in the area that could find the vehicle, as I wanted it, to the excellent way I've been treated during all my service visits I knew this was a top notch dealership. Thank you to everyone at Kool Chevrolet for the outstanding service.


My experience with Ken at Kool Chevrolet

4
Ronny on 12/08/2012

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

Not wanting to really shop for a new vehicle because of the hassles usually involved at dealerships,I felt very at ease with Kool and Ken.They made all the decisions that you normally would not get.I had a great experience. 12312011 Thank You, Ken. Ron Lewkowski


Tlbhlsher

5
Work Truck on 12/08/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had a great experience at Kool Chevrolet. We found what we wanted on line and made a request. Within 24 hours we were pared up with Randy Totten. Randy did everything possible to get us into the truck we wanted. We talked through e-mail and phone conversations and met on the day we signed for the truck. I would highly recommend Randy and Kool Chevrolet .


Great Salesman, Great Service

5
Paulette Lewis on 12/07/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We were looking for a Chevy Traverse. We looked a new ones but couldn't swing the price. Told Randy Totten what we were looking for and he found one for us. Randy was very professional at all times and a great salesman to work with. I would absolutely recommend him to my friends and family.We have also been very pleased with what little service we have needed at this point. Mostly just (free) oil changes. The service people were always polite and courteous and I never had a long wait.


new car

5
kenneth huizinga on 12/07/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

enjoy working with ken vanderlaan third car i have bought from ken


Excellent sales advice

5
Lori M on 12/07/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I stopped by Kool Chevrolet


BEST CAR DEALERSHIP IN THE AREA

5
Rich on 12/07/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

On December 5, 2012, my wife and I went to Kool Chevrolet to trade in my Tahoe and lease a new Silverado pickup. We were greeted with smiles and handshakes from our favorite salesperson Phil Lyman. We have known Phil for 20 years now, as he has sold and leased several vehicles to us. Needless to say he made our day with expert knowledge and helpfullness. I leased my truck and a few days later I leased another for my business. I highly recommend Phil Lyman to all my family and friends. I want everyone to know that throuh the years the entire staff at Kool Chevrolet have gone way beyond our expectations. From sales to service they are excellant. Thanks to all of you.


Chevy volt purchase

5
Elecrtis car enthusiant on 12/07/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My overall experience was great. Randy Totten was no pressure, friendly and knowledgeable. His recommendation to lease was much appreciated. Finding the specific car I wanted proved very accomodating. Also, he directed me in pursuing a 240v charging station that would likely be covered thru Consumer's Energy. Thanks!


Excellent Dealership

5
Robert on 12/06/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Purchased an Equinox from Ken Vanderlaan and once again he exceeded my expectations. Always friendly and helpful with no pressure makes the buying experience a positive event. Would highly recommend Ken at Kool Chevy for your next salesperson. If you need to use the service department ask for Paul. He knows his stuff and is very helpful and fair.


new tahoe

5
tahoe guy since 1976 on 12/06/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

shopped around looking for a nwe truck and found one with a good deal and people to deal with at kool chevy in grand rapids mi. Randy Totten is the guy to see. Sales & Leasing Consultant Kool Chevrolet 616.364.9431


Great overall experience

5
Wayne Luznicky on 12/06/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have purchased three new vehicles over the past ten years. Ken Vanderlaan has treated us well and is very helpful at the same time very professional.We highly recommend him and Kool Chevrolet for vehicle purchase and vehicle service.


Great Service

5
Chelsea C on 12/06/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was my first time leasing a vehicle and I couldn't have been more pleased with my customer service I received. Everyone was so helpful and welcoming. I knew I made a good choice to lease from this location due to their friendly staff and their drive to take care of me and my needs. As a student living away from home I needed a reliable car to get me back and forth from Detroit. Everyone made sure I was in the car that fit my needs best! GREAT SERVICE!


Great place to buy a car

4.7
Michele on 12/06/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Great service. Brady Foster was wonderful to work with.


Salesman was great

5
paintmaster21 on 12/06/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I called my saleman Randy because my heated seat stopped working to see if it was covered under warranty, he told me it was and that he would set up an appointment with service to get it looked at. Later that day he called me back and said the appointment was set and if I wanted he would pick my truck up the night before and leave his to get it taken care of. When he returned the my truck the seat was fixed and a recall was also taken care of, and to top it off it had been washed. Wow can ask for better service then this. Thanks Randy


Feedback

5
Pam Dame on 12/06/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My father was a loyal customer of Kool/Phil Lyman for many years. When I was ready to purchase a new car I contacted Phil to help me with the selection. He was very helpful and understanding of my needs/wants. When I bring my truck in for oil changes or other work Brett and Paul always greet me with a warm welcome and make me feel important even if I feel I have a dump question.


Kool Chevrolet/salesman review

5
John Czachorski on 12/06/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased two (2) Cruzes from Kool Chevy during 2012. In each case, my salesman was Scott Harms. In the first case, I walked into the dealership and Scott simply approached me. He provided a very pleasant experience all the way around. Based on that, my son and I specifically sought him out for the second vehicle. We had specific needs and pricing in mind and Scott worked with us to meet those needs. He is a good guy and did not try to force anything on me. I appreciate that. All in all, Kool and Scott Harms are simply great to work with. With the Cruzes being so new, I have had them in for servicing only for oil changes; the service was punctual and completed without a hitch. I recommend the Kool experience and Mr. Harms to everyone.


buying a new car

5
bethann on 12/06/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ken Joliffe did a great job finding the perfect car, rebates, accessories and geat gas milage vechicle for me.


Great Service, Great Advice

5
Gym Mom on 12/05/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We purchased a Chevy Traverse from Kool. Our salesman Phil Lyman was very knowledgable and gave us the advice we needed to make the decision that best met our needs.


Ken Vanderlaan, Sales, Kool Chevrolet

5
Sue Supanich on 12/05/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I've been to many dealers in the Grand Rapids area over the last couple of decades, but once I came upon salesman Ken Vanderlaan at Kool Chevrolet, I became a long term buyer from him. I have purchased three new vehicles from him since 1999 because not only do I love the Chevrolet SUV's but Ken has treated me like a friend over these past 13 years. I trust that he will give me the best he can do price wise and has helped me with any service that I may have needed as well. I have serviced my vehicles at Kool Chevrolet because they get the job done right. I have price checked around town for work that I've needed and they have been fair with me. If you need a car, ask for Ken Vanderlaan. He is friendly, smart, knows the business, and just a nice guy! He'll do right by you. One more thing, the sales and service staff have treated me like family since I've started there. It's a nice feeling.


Excellent Dealership (Kool Chevrolet)

4.2
Aaln Bishop on 12/05/2012

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Great people to work with, I enjoyed working with Ken Vanderlaan as a salesman. Super nice person that made my life easier. The dealership is top-notched


R Grant

5
Impala Owner on 12/05/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The last two new vehicles I got at Kool Chevy, Ken Vanderlaan was my salesperson. He was always friendly and listened to my needs and wants, then provided an excellent delivery of the vehicles to me. After each vehicle, Ken always followed up to make sure there were no problems with the vehicles.


Would totally shop there again!

5
Amantha Bush on 12/05/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was in an accident, and needed to be ready to purchases a car right when my pay out came. I started via intranet with 4 different dealerships in the PM hours. Kool (Brady Foster) contacted me first thing the next morning. He was extremely friendly, and didn't push as some other car dealerships have been known to do. He was very accommodating as well...the car I wanted was sold. He didn't try to talk me in to another color, he went to work, found me the one I wanted, and worked out a trade. Please keep in mind, he did all this BEFORE any other dealership got back with me. He answered all my questions timely, and really just gave me peace of mind. He also gave a me tour of your facility, so when I need service, I will know exactly where to go and what to do! He really left no stone unturned!


Great Salesmanship

4.5
Sue Kurtz on 12/05/2012

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I would like to commend my salesman, Phil Lyman for ease in purchasing my HHR in 2010. He took the time to distinguish it's features vs. the Chevy Malibu that I also test drove (which drove like a dream, just too low to the ground making it difficult for me to get in and out). Upon making my decision to buy the HHR, he took the extra time to explain the OnStar system, how to adjust the seats, settings on the radio, and how to access the menu for the controls on the steering wheel. I felt comfortable driving away with the knowledge needed to enjoy my new car. Believe me, some of my co-workers have not had the same experience at other dealerships. I have really enjoyed the ease in using my HHR with the seats folded for extra storage space and my big dog, too! It has really fit the bill for me.


Kool Review.....

5
Deano on 12/05/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ken VanDerLaan did it again and sold my husband another truck!! He seems to love it, so THANKS KEN! I LOVE my Yukon that you sold to me last year!! And my parents love their Equinox ! You were right, it IS easier to get my elderly mom in and out of. Paul in service is the BEST as well. You keep us coming back!!


First time pricing

5
Russ B on 12/05/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The first price they gave me was the best I found. The way I like to do things; no wheeling and dealing.


Great experience

5
Dave P. on 12/05/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Comfortable atmosphere, no high pressure, the whole process was great from start to finish. Manager Tom Baker goes above and beyond to make sure you're satisfied. I literally drove across the state to buy from them and was happy I did.


Great buying experience and great service

5
Jim In Grand Rapids on 12/05/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Kool Chevrolet exceeded our expectations throughout the entire purchasing process. We were in the market for a new lease and were deciding between two different vehicles. The experience at Kool led us to our decision to purchase with them. Our salesman, Brady Foster was informative and made the process very easy and stress free. I would suggest trying Kool if you are in the market to purchase a new car in the near future. If you are concerned about service after the sale, no worries there either. The service team is prompt and the department is clean and organized. Thanks for all you do at Kool!Jim


Best Dealership Around

5
BlackSparklyCruze on 12/05/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Between Dave Bailey and Scott Harms I bought a new Chevy Cruze earlier this year from Kool Chevy. They did a great job showing me around the lot and helping me decide which car was right for me. I've had it over 6 months and have recommended not only the Cruze to others but ALSO Kool and sales guy Scott to friends of mine looking for new cars, too. I had such a great and easy time buying a new car I think others will enjoy the experience, too. Kool Chevy is the best dealership around.Great car, awesome dealership, and have been really happy with every interaction I've had.


GREAT SERVICE DEPARTMENT GREAT SALES PEOPLE, GREAT

5
GRIZFAM on 12/05/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

GREAT SALES PEOPLE, FANTASTIC SERVICE DEPARTMENT, WILL NOT GO ANY PLACE ELSE. TIM TENBRINK WAS GREAT TO DEAL WITH. ABSOLUTELY THE BEST!! HAVE PURCHASED SEVERAL CARS FROM KOOL AND WILL CONTINUE TO.


All around great dealership

4.8
GM truck fan on 12/05/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I have purchased 12 cars and trucks over the past 20 years from Kool. All from Phil Lyman and I have never had an issue with Phil or the dealership or the service department. Also many friends and family members have purchased from Kool and Phil!


My First Car Buying Experience

5
safety first on 12/05/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

For the last 10 years I was the owner of a foreign made vehicle. I decided it was time to show support of my country and buy an American made car. Research through family and friends I was lead to the Chevy Cruze. I live alone and work several part time jobs not making very much money. I wasn't even sure I would qualify to purchase. A friend from church gave me a copy of the Sunday Press where I found the advertisement of the car I was looking for. Monday morning I called The Dealership and was directed to a salesman whose name was Ken. Ken found the car I was looking for and answered all my questions. Tuesday night I was driving home a brand new Cruze. My experience of buying from Kool Cherolet was excellent. Thank you! Thank you!


Great people to deal with!

5
Pat Sanford on 12/05/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I work for a local business and I buy our vans from Kool Chevrolet. Ken Jolliffe is the salesman I do business with when I need a vehicle. Ken is very friendly and he makes buying a car, van or truck extremley simple for me. His communication skills are top notch,he is always trustworthy and does his job in a very professional manner. There are good people at Kool, I would recommend them to anyone.


Excellent experience

5
New Cruze Owner on 12/05/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had one car repair which was very quick, efficient, and not expensive at all. Am in the process of purchasing a Chevy Cruze from Phil Lyman, and so far I have been quite favorably impressed with my experience. He has always been available to answer my questions, very knowledgeable and helpful. The dealership itself is very clean, and all the folks are friendly. I would recommend this dealership.


Great experience buying a car.

5
"Eric" on 12/05/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Kool Chevrolet's website made it very easy to search and inquire regarding vehicles at the dealership. Within hours Randy Totten emailed me back regarding the vehicle and the questions I had. By that night I was test driving the car. It was only a few days later that I made and offer, got financing and was driving away in my new car. The entire process was made very easy. All my questions were answered along the way. I'm letting all my friends know about the great service I received at Kool Chevrolet.


New car purchase

5
Robert Pavlovic on 12/05/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Phil Lyman at Kool Chevrolet was was helpful during the whole process of purchasing our new car, from explaining the new features to getting us the best financing in the area.I would recommend Phil Lyman and Kool Chevrolet to a family member or a friend.Kool Chevrolet has a skilled sales staff and a great supply of new cars on their lot.


Purchasing a new Chevy from Kool

5
John Kelbel on 12/05/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I did not know this dealership until I talked to Phil Lyman Hewas very knowledgable and very helpfull. Becaus of him we purchased a new LTZ impala on our first visit. then in a couple of months I purchased an LTZ Equinox I am very happy with Kool Chevrolet and thier salesman Phil Lyman


Dealer with the person in mind

5
Ken"retired" on 12/05/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I came from Kalamazoo to meet with Chris Schaberg after becoming interested in an Equinox. We were treated in a courteous and professional manner. No pressure but helpfull and factual discussion on the product convinced us to buy from Kool. Our trade-in amount was generous and financing was very acceptable. I have had only regular servicing so far and all has been very satisfactory. I am impressed with the follow-up from Chris to make sure of our happiness with the vehicle. We definately will be back when we want to purchase again.


Great service

5
Christine Rus on 12/04/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My experience at Kool Chevrolet was excellent I would highly recommend them to other, Randy Totten made buying a new car the easiest thing I have done very easy to talk to and explained everything in great detail.


Great personal service!

5
Dave S on 12/04/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great service from Tim!


Kool Chevrolet

5
RamFan61 on 12/04/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This an incredible auto dealership! I am so happy that I have been able to work with Phil Lyman (Sales


Kool Chevy Tim Tenbrink = Great Service

4.7
James S. on 12/04/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

We purchased a New Truck from Tim Tenbrink at Kool Chevy and the service we received was second to no one. We will be getting our next vehicle from him without question. I would recommend him to anyone looking for a New or Used vehicle.


GREAT SALEMAN

5
GOLFER on 12/04/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

KEN JOLLIFFE KNEW HIS STUFF AND FOUND US A LEASE DEAL THAT OTHER DEALERS COULD NOT FIND.


Very Good

5
Cass Lions Fan on 12/04/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

bought 3 vehicles here... never had a problem.. Phil Lyman theSales


Terry Radd GREAT sales REp

5
Gary Dennis on 12/04/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I went to Kool Chevy to shop for a new SUV, Terry Radd was the salesperson I dealt with. He listen to what I was looking for. He worked with me to find me the SUV I wanted,he is very knowledgable person when it comes to knowing his brands of vechicles. He was very honest when it came to letting me know if it was a good deal or not. It was a joy to work with Terry. Once I bought the SUV, Terry was very good in explaining what to do in case of service for the SUV, and to contact him 1st for any repairs other that a LOF, I would recommend Terry to anyone.


Vehicle Purcahse

4
Kim Speet on 12/04/2012

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

I purcahsed a 2011 Chev Equinox and dealt with Phil Lyman. I had to purcahse the vehicle on a very short time frame. Phil worked with me over the phone to secure a price and financing. When I arrived at Kool Chevrolet the vehicle was ready for me to take home that day. Phil and Kool Chevolet provided excellent hassle free service.


Great sales people

5
Clare Wiercinski on 12/04/2012

Customer Service: 5.0

Working with Chris Schaburg has been a pleasure. He is a great salesman!!!


The best service, all professional dealership

5
Paul K. Sales rep on 12/04/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

When I went to Kool Chevrolet I met Ken Jolliffe. I told him I needed a new car for my line of work. I drive a lot of miles and want two things, a dependable fuel efficient vehicle and a service level that I can trust. I got both and then more. My Malibu is a great car. Kools service is top notch. From the oil changes to the body work, I won't let anyone else work on my car. I have no reason to look elsewhere.


great salesperson

5
k. fix on 12/04/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Chris Shaberg was our salesperson and we were highly satisfied with the service her provided. Thanks Chris!


Knowledgable, fast, and NO pressure!

4.5
Rebekah Hatton on 12/04/2012

Customer Service: 5.0 Buying Process: 3.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We'd been run around by another Chevy dealer, looking to order the new Sonic. Chris Schaberg was so amazing, quickly ordered exactly what we wanted. He was friendly and informative, and added no pressure as we went through all the options with him. The dealership is nicely built, and offers free drinks, even when you bring your vehicle in for service. NICE!I didn't love the surprise when we were filling out the paper work. It would have been better to know ahead of time all the other options of what to purchase on the vehicle (extended warranty and such).


Sales Team is Top Notch!

4.8
Family Man on 12/04/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Phil Lyman is an exceptional Salesman. He is VERY knowledgable about the Chevy products. He made the process very easy and enjoyable - did not pressure or try to steer us to a specific make/model. He really listened to what we wanted and helped find a vehicle that met our needs. At no time did it ever feel like he was trying to just get another sale.


Phil Lyman is a great resource

5
Jack P on 12/04/2012

Customer Service: 5.0 Overall Facilities: 5.0

When I was shopping for a new Cadillac in Florida, I called a dealer I knew I could trust in my hometown of Grand Rapids, Michigan. I wanted to know what a fair trade in value would be for my used car. Phil Lyman helped me research this information and therefore I went shopping for my new car with confidence and brought a beautiful new Cadillac SRX.


Good experience

4.2
Bob Tiggleman on 12/04/2012

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Phil Lyeman was very helpful and knowledgable. I will return.


Terrific

5
crome on 12/04/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I have dealt with Kool Chevrolet for many years. We always have great service. Buying or repairs.


New vehicle shopping made easy

5
Newtons on 12/04/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We recently had a great shopping experience while purchasing a new Chevy Cruze from Kool Chevrolet in Grand Rapids. As usual, our salesperson Phil Lyman, was knowledgeable, courteous and professional. He found us the exact vehicle we were looking for and made the entire transaction smooth and painless. We would highly recommend Kool Chevy and Phil Lyman to our friends and family for their next vehicle purchase.


G6 Car

5
Danrob1 on 12/04/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a very good experience at Kool Chevy with Phil Lyman. Phil and the whole team team there was kind and friendly and listened to what you where telling them instead of trying to push you into a car you didn't want. I would go back there and buy a car.


Buying

5
Timothy on 12/04/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I purchased our new Silverado 2500 HD from Kool through Phil Lyman he made the process smooth and trouble free. Phil handled this sale with ease even though we live a hour and a half away from the dealership. I would highly recommend anyone to concider Phil and Kool for their next new or used car.


Great Dealership

5
Happy in GR on 12/04/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Kool Chevrolet is a great dealership with a great sales and service departments. Purchased a 2011 Equinox from Chris Schaberg in July 0f 2011. He was very knowledgable, helpful and professional. Chris made the purchase of my Equinox a very pleasant experience. I would recommend Chris Schaberg and Kool Chevrolet to my family and friends.


Great Experience

5
Kathy on 12/04/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought an Equinox from Ken Jolliffe. He was very helpful & informative. The next time I buy a car, it will definitely be from Ken! I had a great car buying experience with him.


Excellent Experience

5
Scott K on 12/03/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased my Equinox from Kool Chevrolet last year. It was a wonderful experience. Phil Lyman was the sales person I worked with, he is a consummate professional. There was no pressure to make a decision and he was always available to answer my questions. He spent several hours over three days to find the exact vehicle I was looking for. I highly recommend working with Phil to find your next vehicle I will be. I have utilized the Kool Chevrolet service department for all of my vehicle maintenance needs. Each time they have been great to work with. They are efficient and fast. The dealership also provides WiFi access so I?m able to continue to work with my own customers while waiting for my vehicle service to be completed. Having a job that requires extensive travel I have purchase a large number of vehicles over the years. Kool Chevrolet ranks as one of the best dealerships I have purchased a vehicle at. I would feel comfortable sending any of my family members, friends or customers to Kool Chevrolet. I know that they will be taken care of in a highly professional yet personal manner.


Friendly Customer Service

5
Nancy Newman on 12/03/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was Search for a Chevrolet Cruze and during this process i first test drove it then i said yeah i will get it but then i changed my mind that i will wait later this summer to get one Everyone i talked to was very helpful and friendly I would Recommend this dealer to anyone


Good customer service by all personel

5
Satisfied Customer on 12/03/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service was great and completed on time. Experience of purchasing car was also great.


5 stars for Elmo !

5
Al1992 on 12/03/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was looking online for a used Corvette. Contacted salesman Elmo Carlson regarding a Vette in the Kool Chevrolet lot. Now, I don't typically purchase used cars from used car lots, but Elmo patiently answered all of my questions and assured me that this was one really nice car. So I took a chance and drove the 160 miles to Kool Chevy. When I arrived, the car was parked right up front & was everything Elmo had described. He and the staff were very friendly and courteous. And we cut a sweet deal! Thanks to Elmo and all at Kool Chevrolet for a great "no-pressure" experience !!


SUPERB CARS,SERVICE,FACILITIES,PEOPLE = KOOL CHEVY

5
Alfred S United States Traveler on 12/03/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Kool Chevy makes YOUR Satisfication THEIR Number One Priority, from the time you start looking for that car or truck right through your total time of ownership...you can always count on the Kool Chevrolet Family. Looking for a New or Used car or truck - stop by and ask for Tim TenBrink. Tim will be Happy to assist in finding the right vehicle for you and your family..


Kool place to buy a hot car

5
Robert 713 on 12/03/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Very impressed with the entire process. I went there to look at a new small car - It was cold outside with the wind blowing a little snow - While looking at the sticker on the second car - Ken Jolliffe (sales guy) came out and was great.Ken made sure I got to drive all the cars I was interested in so that I could make a well informed choice - I got a good deal - nice tour of the facilities - good explination of the next steps (servicing other services) as well as setting up the other "toys" on my new vehicle before driving it off the lot.All in all a great experiences


Great Customer Service

5
Kelly Lee on 12/03/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Our experience was great. We found the van we were looking for and Tim Tenbrink was the salesman that helped us and he was very professional and did a wonderful job selling us our vehicle.


excellent service

5
Gussy14 on 12/03/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and I were very pleased with the service we received. Chris Schaberg was very easy to work with. We highly recommend Chris and Kool Chevrolet.


Tim Tenbrink sold me a solid truck 11 years ago!

4.8
Rev. Rose on 12/03/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

In the 11 years since Tim Tenbrink sold me this truck, it has been maintained and repaired at Kool and it is almost as good now as when I bought it. They beat ALL tire place prices for a new set! Reliability and longevity will definitely bring me back here when I'm ready to get another!


Worked hard-found what I wanted.Thxs Tim Tenbrink

4.8
Chris W on 12/03/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Kool Chevrolet is a great place to buy a vehicle. Easy going, quick turnaround, they worked hard to find a particular vehicle I was looking for and got it to me for a very reasonable price. Thanks for your hard work Tim Tenbrink! I would recommend Tim if you are looking for great service, good follow up, honesty, and integrity. Kool was a great experience. This is my second car from Kool.


My great new Traverse

4.7
DeeDee on 12/03/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

In early July, 2011, I did a local dealer internet search for a new Chevy Traverse. It was during the 4th of July holiday so I was amazed when Randy Totten called me from his cell phone shortly after my inquiry went out. We knew what features we wanted in the vehicle and since we were related to a GM employee, the price would be the same wherever we found it. Randy told me what Traverses Kool had available and one of them met all our wants. We went to Kool a day or two later to look at the car and even though Randy's father had just died, he had another sales person lined up and waiting for us. We couldn't have asked for better or more personal service...they answered all our questions and concerns and were extremely professional, even though the showroom was undergoing remodeling. Next car will probably be a Chevy and if it is it'll be from Kool!


Great dealership

5
Madmonkey on 12/03/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I don't buy vehicles that often, and don't usually enjoy the process. However, I dealt with Randy Totten at Kool who made the purchase of my new vehicle a pleasant experience. There was no pressure, he listened to me, and helped me make an informed decision about the purchase of my Chevy Cruze. Randy did a great walk-through with me to show me my vehicle when I picked it up. Furthermore the service department has been fantastic. I get my oil changes done at Kool because I know they look my vehicle over thoroughly and they treat me very well.


Friendly transaction

5
Freelancer on 12/03/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Our entire process of purchasing a new vehicle was excellent. Our sales person was Randy Totten and he was very thorough going over everything with us. He searched for the vehicle we wanted and made us very comfortable with the whole process. When it was time to pick up the vehicle, Randy familiarized us with the vehicle and made sure we were comfortable before we left the dealership.


Nice place to buy a car!!

5
Sarah T. on 12/03/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Purchased a new 2012 Equinox from Randy Totten. Randy was very knowledgable about the vehicle we were looking for, made it a smooth transaction, took the time to locate the exact vehicle I was looking for, made sure I got the best price by applying all the rebates, got what I needed out of the trade in, and showed me all the functions and gadgets of the new car at delivery. Thanks for all your assistance. Service has been good for oil changes and warranty repairs. Financing shopped rates to find the best available. Good experience start to finish. Look forward to continuing purchasing vehicles here in the future.


Great service,clean facility

4.5
Sam and Judy Lovett on 12/02/2012

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

We bought a 2007 Monte Carlo SS from here last year. Our salesman Bob Meinke could not have been nicer and was very helpful. Everyone we have dealt with have always been very professional and more than willing to answer any questions. We would definately recommend Kool to other people.


Great place to buy a car .

5
Davis Kool Chevy on 12/02/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have bought a few cars and trucks in my day . And this was by far the best place that I have ever been too. The salesman Terry Raad was great and honest and I am very pleased with the chevy truck he sold me .. A year later I went back and baught my wife a Suburban and made sure I asked for Terry Raad again and I had the same great service as the first time . I will not shop any place eles.


Buying Experience

5
Sheila on 12/02/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jim Raymond was so helpful and informative in the buying of our Chevy Uplander. The staff in the used car sales department is very friendly and ready to serve the needs of their customers.


Great Purchase Experience

5
John D on 12/02/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently purchased an '03 Chevy Suburban Z71 from Terry Raad and couldn't be happier! He was straight to the point on the deal and made it happen. The follow up service I have had has been the best since I have owned a vehicle. Terry is always available for questions and will help in any way possible. He truly goes the extra mile for his customers and I highly recommend him!


Happy Ever After

5
Chevy Fans on 12/01/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and I have been so pleased with the service at Kool Chevrolet. We have bought our last three cars there and each time, the salesperson, Tim Tenbrink, took care of all our needs. Selection, financing, maintenance all have been no-stress. We know we are in good hands with Tim and the products he sells. Our last car especially, a 2011 Impala seems very reliable with few repairs and readily available maintenance visits. People have remarked upon the smooth, quiet ride, and omfort. We are very sure we will return.


Low Pressure Straight Forward Salesman

4.7
Barry R. on 12/01/2012

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 5.0

I have purchased several vehicles from salesman, Tim Tenbrink, of Kool Chevrolet. I've purchased both new and used vehicles, some for my business and some for personal use. Tim has always been upfront with pricing and feature information. As a former salesman myself, I especially appreciate that Tim doesn't utilize "sales speak". If you are buying a vehicle from Tim, it is because he showed you something you wanted, not because he verbally maneuvered you into a corner. Kool is a great car dealer and while I've bought cars from other sources, it's happened only after I've given Kool and Tim Tenbrink the first look and first shot at my business.


Very Happy

5
Loins Fan on 12/01/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

was looking for a bigger vehicle for the kids and Randy found the van we needed even had a dvd player (which we found out is a must have with kids). Randy was great to work with and will be back to buy from him again.


Excellent service! Thanks Tim!

5
Bbrinks on 12/01/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Bought a 2012 Traverse from Tim Tenbrink. He was professional and made the buying process great. We got a great deal on our car and will definitely shop with them again.


Fantastic Sales Team!

5
Paul Petersen on 12/01/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Chuck Van we and his sales team are top notch. If you are in the market for a used car...Kool is the place to go.


Kool Chevrolet is the dealership to choose

5
Michelle on 12/01/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and I purchased a 2008 Equinox this year and have purchased other vehicles through Kool Chevrolet in the past. Tim Tenbrink has always been a wonderful salesman to work with and he truly had our best interest in mind while helping us select the right car. Kool is a really great dealership to choose and Tim made our vehicle purchase go very smoothly. The service at Kool always seems to be above and beyond what you'd expect at a car dealership. Don't hesitate to buy or lease your next vehicle from Kool. We couldn't be happier with the car we bought and the overall car buying experience. Thank you!


Great service

5
Triton on 12/01/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have always gotten great service from this dealership. Very professional and helpful.


Great experience

5
Gary on 12/01/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Found a 2009 pontiac G8 on their website. Being from the Upper Peninsula, I called Terry Raad to ask about the car. I told him I was about 400 miles away so I was'nt going to drive that far without being sure the car was everything I wanted. Terry assured me the car was in excellant shape. We drove down on a friday and the car was nicer than even he had said. We were treated great by Terry and would recommend him and this dealership highly!!!!!


Dedicated sales rep

5
Lorraine Manchip on 12/01/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Our sales representative, Chuck Vanzee, spent a great deal of time with us to help find us what we wanted. Even after business hours, he stayed, as well as other workers, to make sure everything got taken care of before we left with the car. The next day after we brought the car home, Chuck called to see if we were still satisfied and thank us again for our business.


Great car buying experience

5
Jeremy P. on 12/01/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Earlier this year, my wife and I were looking to trade in our old car for a reliable used car. We contacted Tim TenBrink at Kool and he helped us find exactly what we were looking for. Everything went very smooth, from the first trip to the lot, to signing the paperwork for the financing, Tim and the staff at Kool Chevrolet made the whole experience worthwile.


A great place to purchase a car

5
Ed Auto Collector on 11/30/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Kool Chevrolet is an excellent dealer to purchase a car from. They are courteous fair and have an excellent reputation. The purchase of our car was a fun experience. Terry Raad was very helpful and knowledgeable about the product and worked well with us during the buying process. I highly recommend Kool Chevrolet in Grand Rapids and Terry Raad as our sales consultant


Fair sales personnel

5
Dale Tamminga on 11/30/2012

Buying Process: 5.0 Overall Facilities: 5.0

I've purchased five (5) cars at different times, all from Tim TenBrink. He works out of Used Car Dept. but can sell new as well. He's sold me lower end cars for my kids who were just starting out, and he's sold me two Toyota Tacoma trucks. Tim cares about people,and is fair and honest.


service review

4
MRRod on 11/30/2012

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 3.0 Overall Facilities: 4.0

I am happy with my purchase of my 2006 silverado Terry Raad was very good in helping with my purchase in jan. 2009.The only bad experience I have had is with service with A oil change the sevice maneger handled the problem very proffessionly but I have doubts about the explaination I got from the service man. I myself being A mechanic for over 60 years can tell when someone is trying to cover there but.


Used Car Purchase

5
koolFJbuyer on 11/30/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased a used 2007 Toyota from Kool Chevy/Toyota. Tim Tenbrink was my salesperson and he did a great job working with me and the dealership to put the purchase together. The car was washed and detailed when I picked it up and everything was as promised. I would definitely buy future cars from a Kool dealership and highly recommend Tim Tenbrink as a salesperson. He is knowledgeable and will work hard to find the right car and deal for his customers.


Great organization

5
Wheezy on 11/30/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Over the years I have purchased 4 vehicles from Kool Chevy and have never had a reason to regret purchasing from them. From my sales guy Tim Tenbrink, to Randy in finance, to everyone in the service department, I have found them all to be professional, courteous, easy to deal with and thankful for my business.


Excellent customer service!

5
Mike Van Dorp on 11/30/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ask for Tim Ten Brink in sales or Brett Katelnieks in service. Great guys to trust with your car buying and service needs.


Used Car Sales

5
Brian,Caledonia on 11/30/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have bought used cars from Tim Tenbrink at Kool Chevrolet several times now, and have had excellent service. His attention to detail and concern about making sure you are happy with your vehicle is also excellent. I would recommend Tim to any of my friends or family if they were looking for a used vehicle.


Only place to purchase a car!

5
Brenda on 11/30/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We bought our first car from Kool Chevrolet in 1996 and have bought a few from them since. Tim Tenbrink has always been our sale consultant. He is a great guy to work with. We only use the Kool Service Department for our vehicles. Rich and the staff there are very good. I look forward to purchasing again from Kool Chevrolet in the future.


great place, tim tenbrink is the man

5
jeremiah on 11/30/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

great place, tim tenbrink is the man. everything went perfect recomend to everybody i know


Happy with Kool Chevrolet!

5
gscottfam on 11/30/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and I bought an SUV that we just love at this dealership. We felt very comfortable, all of the personnel were friendly and welcoming. The facilities were very clean and when we make use of the oil change facility it is sparkling. Our salesman Bob Meinke was wonderful. He explained everything thoroughly and we really appreciated working with him. I would recommend this dealership to anyone searching for a vehicle.


Great experience!

5
Happy customer on 11/30/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I'm normally a little leery of used car salesmen, but Terry Raad did a great job of getting a deal for me. I dealt with Terry originally on the Internet, but after we talked in the phone I felt we had a deal. The only thing was that I live over a hour away and I hadn't seen the car in person. We drove up, and the car was more then promised. It was immaculate and Terry did a great job going over the features of the car. The paperwork went smoothly and soon my wife was driving off in her new car. I received a follow up email checking on my satisfaction. In short I would buy another car from Terry and Kool Chevrolet !


Kool Chevrolet Review

5
rbinney on 11/30/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Kool provides top notch service and support. I will not purchase another vehicle from anyone else ever again.Tim Tenbrink is an asset to Kool and provides support unparalled in the business. If you are in the market for a new vehicle, go see Tim!


Great Satisfaction

5
Tom... on 11/30/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My salesperson, Randy Totten, provided a high professionalism and high quality customer service. Superior knowledge of the products and services of the vehicle and of the dealership. I do recommend Randy Totten and Kool Chevrolet to all of my family and friends.


Car Maintenance Service

5
Dennis GO Spartans on 11/29/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Needed my oil changed and called my Salesperson and he came right out to my location and brought me a loaner car while he took my car back and had the service completed. When he returned he even had it washed!! Life couldn't be better. Not only do they do a great job in the purchasing of the car they service you for life! Thanks TIM!!


Great Service at Kool's Chevrolet

5
barb Frechette on 11/28/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have bought several cars from Kool's and have been very satisifed with every one that I bought from them, there service is great, the way the salemaen handle you very respectable, and like a family, always there to please youand is there to help you in anyway they can, can't say enough good things that they have helped me with, thank you Barbara Frechette


Kool is great

5
jenny on 11/28/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have bought several vehicles from Randy and get all my service work done at Kool. Everybody there is a pleasure to deal with and seem to have my best interest at heart. The only place I shop for my vehicle needs.


Nice people but disappointed

3.2
Purplepokadot on 11/28/2012

Customer Service: 3.0 Buying Process: 2.0 Quality Of Repair: 3.0 Overall Facilities: 5.0

I always go to Kool for my cars but this time I bought a brand new car and it's already in the shop afte having it for one day. Then when I brought up what was wrong, they said ,"oh ya we knew that didn't work" that is so frustrating. They haven't tried to make it right yet either.


Best Car Purchase Ever!!!!!

5
Karol Koopman on 11/27/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had the very best service I have ever had buying a car. I had the nicest most trustworthy sales person too. I will send all my friends his way. I got a great used car!!! Karol Koopman


Great Salesmen, Great Service

5
paintmaster on 11/27/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great sales staff with good communication throughout the buying process. Located the vehicle we were looking for quickly and received all the rebates for the best price. Finance shopped around for the best rates. Service is good as well, always have my oil changes done there. Facility is up to date and always clean. All around a great dealership!


Great service

5
Tianiss on 11/27/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Randy Totten made leasing my 2012 Equinox the easiest ever! Randy explained all my options which allowed me to make the best choice. I have taken it for service(oil change) and appreciate the coffee and lounge area while waiting( nice touch)! Thanks Randy!!!


my new tahoe

5
blacknight on 11/27/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

randy totten was great and we found a truck right away. took care of the trad in and it was a smooth transaction. terry


Dealership Review

5
Ron Colvin on 11/27/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have had a lot of experience with New Car Dealership in the Grand Rapids, MI area in my life time and Kool Cheverolet in Grand Rapids, MI is the best in making buying or leasing a car a rewarding experience. In all areas, from the negociations to the care of the vehicle were outstanding. The internet sales representative from Kool Chevrolet Randy Totten walked us through the process and did not waste our time. He is a real asset to Kool Chevrolet and I will go back to him again in the future.


excellent service, knowledgeable, friendly

5
robert713 on 11/27/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Went in looking for "the best deal". Price was top on my list and the salesman asked the right questions. He did a great job at helping me understand the process making sure I drove the cars I was interested in and got the correct information about each choice and option. While I was test driving each vehicle I was interested in, he went above an beyond in figuring out what the best deals would be for me. I was apreciative of his insights into each model and him listening to what I wanted as well as what was possible within my budget.All staff I talked with were courtious and polite. The dealership its self was nice neat well orginizedand well staffed.I came out of the dealership with not the cheapest car on the lot but the best car for me with an excellent deal on the price - I will go there again and be confident to suggest to friends this dealership to any and all of my friends.


Great sales service, no high pressure pitch

4.8
"RHgr" on 11/26/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I was very pleased with the sales approach and purchased the vehicle I was looking for. Kool had thge right car at the right price at the right time.


Great Buying Experience with Randy Totten and Kool

5
Dave "Oso 1282" on 11/26/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I would like to note my buying experience with Kool Chevrolet and in particular with my sales representative, Randy Totten... I first contacted Randy on line to inquire about purchasing a new (and rare) 2012 Chevrolet Camaro ZL1. To my great surprise, Randy indicated that they would be able to get the car for me... AND that on this rare and coveted model- Kool would charge MSRP! (no dealer upcharge and gouging)... From there, I put my money down to hold the car- the rest of my experience with Randy and Kool was completely satisfactory! I was kept current on the production schedule of my ZL1... The car was delivered ahead of schedule - it was detailed out beautifully and Randy in particular was very attentive, patient, and helpful throughout the whole buying process. Kool found me great financing on the ZL1. I have been completely satisfied with my buying experience. Randy is very much a car guy (a high performance car guy in particular). He is very knowledgeble and truly enjoys his work, and it shows! Thank you again, Dave- proud owner of a '12 Camaro ZL1.


Great to work with!

5
Mark and Mary Beth on 11/26/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I purchased a 2010 Chevy Equinox at Kool Chevrolet back when they were first coming out. Ou salesman was very good about keeping us aware of the status of our order. Our purchase was a very good experience!


Great Experience

5
Mike on 11/24/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

When we purchased our car we bought another Impala from a salesman. Upon delivering the car our salesman was not available and Randy Totten stepped in and took care of all the paper work helped us with Onstar set up and went over and above any salesman we have had in the past. We would definitely purchase from him when we are ready for our next car.


Surprise!

5
Molly M. on 11/23/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

While waiting for an oil change I went to the showroom to look at cars. Kieth Remelts approached me. I said I was just looking, he said he had just started selling and could use the practice. his patience and product knowledge hooked me. I bought a 2012 Cruze. I went home and did my homework and felt satisfied that I had done well. We finalized two days later. I have used Kool for maintanence for several years and would recommend them.


LOYAL CUSTOMER

5
SHARPSHOOTER on 11/23/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

IVE BOUGHT ALL MY CARS IN THE LAST 20 YRS FROM JIM RAYMOD AT KOOL CHEVROLET.FANTASTIC SERVICE,FRIENDLY,HONEST.JIM IS THE BEST.THE SERVICE DEPT. AT KOOL IS GREAT TOO..


I will not use this dealer again

2.5
Jerry L Swanson on 11/23/2012

Customer Service: 1.0 Buying Process: 5.0 Quality Of Repair: 1.0 Overall Facilities: 3.0

Randy Totten was great. Chuck Batt was very helpful. The service department was a fraud. I worked in fraud. I brought to service dept. an engine oil leak with only 7000 miles on it. I told them that the steering wheel needed to be straightened. They charged GM for the repairs of the engine leak and also an alignment. the steering wheel still was not straight I went to my previous mechanic and was told that the alignment was never performed. He corrected the problem I have now had to have an oil pan leak repaired. this was done by another dealer I also have a leak in the rack and pinion and was told my problem probably no more GM for me!!!


The new makeover looks great !

5
William Wengorovius on 11/22/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Over the years, I have leased or purchased 5 vehicles from this dealership. Randy Totten has sold or leased 3 of them to me and my wife. Its been a great experience working with him


Another average experience.

3.5
Joe the Chevy guy on 11/22/2012

Customer Service: 3.0 Buying Process: 4.0 Quality Of Repair: 2.0 Overall Facilities: 5.0

Nice dealership. Nice location. Nice people.Easy in and out service. Prompt and courteoous.Couldn't get a simple oil change and tire rotation withouthaving to return and get a technician to recalibrate thetire locations. Simple job screwed up. Cost me an hour of my time, 2 minutes of their time. And I ended up thanking them for it. Won't happen again.


Great Service...Sales Staff Awesome

5
Mary M. on 11/22/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Randy Totten was a great salesman. Extremely informative, friendly and helpful. I would go back again to purchase a car with Randy. The facilities are great and all of the other staff friendly.


Comfortable buying experience

5
Nate H. on 11/22/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Kool Chevrolet, for me was a wonderful buying experience. The Sales staff was top notch, and knowledgeable. After I bought my truck, I experienced the reason why I would purchase another vehicle from Kool. Some dealers after the purchase virtually forget you even bought a vehicle from them, but not Kool. The service department is wonderful, and always going the extra mile to make sure you are satisfied with the repair or maintenance performed. Thanks Kool.


Great Sales Support, Great Service

5
P. Sim on 11/21/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased a car from Kool several years ago then chose to lease a different brand. I moved from Michigan for 7 years with my lease expiring the same time as when I moved back. Because of my great experience with Kool I decided not to drive back to Michigan so I purchased a car, on line. I knew what I wanted and Randy Trotten and the finance team made it all happen so that I could drop off my lease before leaving ME, flew back to MI, and Kool had the paperwork and the car ready to go the day I returned.Service is outstanding. The team is fair, have never overcharged for any service and always pleasant. Service hours are very flexible and they discount oil changes.I really trust this dealership!


A car salesman doing his job.

5
Wayne on 11/21/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was on the internet looking at a new Corvette. After a two week period of searching,I recieved only one e-mail during that time frame. Randy Totten at Kool was the salesman who sent the e-mail asking to assist me. He got my order a few dayes later.


This Dealer Cares About Their Customers

5
Julie Y. on 11/21/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Whenever I have dealt with Kool Chevrolet, whether with my recent car purchase or in the past, I have felt like my concerns were important to Kool. Their salesman was consistent in looking for the car for me, emailing me, and did a fine job with the sale of my new car.


My saleman was great

5
Scott on 11/21/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was looking for a new Camaro and Randy told me about a specail SLP Camaro that was 600 horse. I had no clue that Chevrolet had such a beast. I want to thank Randy for my new Camaro, the best car I have ever had


Overall Kool Chevrolet experience

5
Sue Stratton on 11/21/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My over all experience with Randy Totten and team has been exceptional. Very friendly, everyone remembers who I am, which is very impressive. Very clean and friendly enviroment. Very good to work with and very efficient. Thanks for teh great service!


Kool Chevrolet Salesman Randy Totten

5
Mickey on 11/21/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and I have purchased a new truck and a couple of used vehicles from Randy Totten at Kool. We have always been very satisfied with the vehicles, service and how helpful Randy has been. I would highly recommend Kool and Randy to anyone. Everyone is friendly, the environment is always pleasant. Besides who wouldn't want a sticker on the back of your car say "KOOL". Mick & Jeanne Bellinger


Great Service

5
GRCARGUY on 11/21/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Have been leasing cars and getting them serviced at kool for about 5 years now. No complaints. Always can get a rental or a shuttle. Great service, friendly people.


Best of the bunch

5
The King Shopper on 05/30/2012

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have checkout dealerships all over the city and these guy might be the best. It is like shopping at by uncles dealership (he is retired now but he was really the best) these guys come close. Great Job!


KOOL CHEVROLET

5
mzsangelgirl on 02/07/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Hello,my husband and I had a very positive experience, from the time we arrived we were greeted and seated right away. Each saleperson we encountered was courteous and asked were we being helped,even the finance guy was very friendly and explained each step and looked for the lowest loan options through different lenders for a better rate. The bathroom was very clean and so was the dealership. Even though we were unable to acquire financing at the time,we definitely will come back again as well as recommend others to Kool Chrevrolet, because they really were cool and professional while trying to help,God bless you all.


Purchase of a used Toyota

4.5
Car enthusiast on 12/15/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I recently purchased a used Toyota Camry from Kool Toyota and found the experience to be very enjoyable. The fit to my needs was excellent and the salesman, Steve Galloway, was extremely helpful and attentive to my needs. His insight into what was available and how it would fit with my driving was excellent.


$49,125

Mileage: 10

Color: BLACK

Transmission: Automatic

Contact seller for Body Style

City: ,

Engine Type: 3.6L V6 310hp 266ft. lbs. 6 Cyli

$31,568

Mileage: 4

Color: WHITE

Transmission: 6-Speed Automatic

Contact seller for Body Style

City: ,

Engine Type: 1.5L Turbo I4 170hp 203ft. lbs.

$40,776

Mileage: 4

Color: SATIN STEEL METALLIC

Transmission: Automatic

Contact seller for Body Style

City: ,

Engine Type: 3.6L V6 310hp 266ft. lbs. 6 Cyli

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