Klaben Chrysler Jeep Dodge RAM

Purchasing experience for my Dodge Ram

I want to thank Don and Brian for making this purchase fast and easy. They are very friendly and down to earth. I would highly recommend Klaben Dodge to my family and friends. Thanks guys.

Friendly experience technicians

Had my first oil change and Klaben I also found my pulsating brake problem and replaced it free of charge a good crew to work with and enjoyable atmosphere in the waiting room.Mike Solon

Jeep - Legend

Don Jacobs at Klaben is our go to sales guy for new or used cars. Don never takes you down a path you can't afford. Always courteous and extremely helpful about what your needs and wants are. He has many options to help reach your goal of getting you exactly what you need and want. I hope folks will stop by and enjoy his amazing knowledge of the Chrysler, Dodge and Jeep line of vehicles. You won't be disappointed ever.

The dealership was tremendous however, Chrysler was terrible

Klaben Chrysler did an outstanding job of updating me throughout my ordeal. I call it an ordeal simply because it took the dealership only an hour and a half to install the part but it took Chrysler about 33 days to deliver the part. The dealership was kind enough to provide me with a loaner car but I'm paying the lease on a much more expensive car. The dealership's service was excellent, but I couldn't recommend Chrysler. I don't think my next car will be a Chrysler!

For problems with Powertrain

this was the third time in a month I had to come up for problems with heater controls and Power trainsensor twice this cost me in gas and time it is 46 miles each way from my home in N. Canton plus I am on Chemo for Cancer and not feeling that good !!

Gary D. was great to deal with.

The car was ready when promised. Brian in finance had all the paperwork ready and out in less than 20 minutes. Love dealing with Gary and will be back again for next car.

Great experience

My husband and I made an appointment with sales associate Don Jacobs. This is the 1st Jeep we have ever purchased. He was very helpful and knowledgeable in answering all of our questions and not at all pushy. We met with Brian for paperwork, who did a great job at explaining all of our options. We both agreed that it was our best experience in buying a vehicle! We would definitely come here again.

It is very nice and has a lot of space to my big family

I like this car because it is very quite , soft ,and easy to drive.My family also likes it to.And you don't need a key to drive it you just press the button.

Outstanding customer service

Given the fact that I didn't have an appointment and the service provided by by the team without any delays,made me a very satisfied customer.

It was smooth and not stressful.

Justin Bolen was my sales associate. Justin is very helpful and knowledgeable. He made my experience looking for the right vehicle enjoyable for me Thanks Justin.... ??????????

Great experience, LOVE the vehicle

We enjoyed working with our salesmen John Coco, as well as the finance manager Brian Franklin. We received a great deal and had an amazing experience and I would definitely recommend this dealership to everyone.

Truck of my dreams!

Working with Don was a breeze. Every question i had was met with an answer. I was able to negotiate the deal and Klaben worked with me every step of the way. This purchase was 5 years in the making for me and is truly a dream come true. I never thought a 17 RAM 1500 Sport was possible but it sure was thanks to Don and the Klaben team! Don is extremely professional, informative, and willing to work with customers in order to ensure they have an above average experience. This is my 2nd vehicle bought through Klaben and i will continue to shop there in the future.

Justin Bolin is Awesome and the best salesman we have ever

We have purchased a few new cars from Just Bolin. He is an amazing car salesman. He goes over and beyond to make the sale before and after the sale. Klaben has always taken care of us and the service department is awesome also

dodge ram truck

Ken and team were very helpful and informative with the features of the truck. They helped us eventually process a lease that well fit our request and budget plan. The whole family loves the new truck!

Great experience

From start to finish, this was a great experience. The sales team was friendly, knowledgeable, helpful and most of all... not pushy. The product (in my case a Ram truck) is a great purchase and sells itself. This is the 5th new vehicle that I have purchased from Klaben and have always been pleased with their service.

Always klaben

I wont go anywhere else! Justin Bolen will not let you leave unhappy! I have been going to klaben since 92 , met Justin in 04 , the whole staff will work hard to get you the deal that makes one happy!!

A Painless Process

I am so excited to be the new proud owner of a jeep renegade! Although I could not own just any jeep renegade, I had my heart set on the justice league limited edition. Several of my family members have bought jeeps from Klaben in Kent and highly recommended their services. Klaben in Kent worked with me to locate my car from an outside city. The process was easy and surprisingly fast! Since I am a first time car buyer, the whole process seemed intimidating. But John was patient, explained details and eased my stress. He went out of his way to make sure my car was equipped with all of my needs. John was great to work with and I'm glad I decided to buy from Klaben.

Best experience buying a vehicle in 35 years

My overall experience in dealing with Klaben Dodge and Justin Bolen was the very best I have had during my last 35 years of new vehicle purchases. Justin was extremely helpful during all phases of the buying process. Justin was extremely courteous and professional. His knowledge of the Dodge product and effort spent in making sure I understood all of the vehicle features was extremely helpful. I will recommend Klaben and Justin to all my friends and family!.Read more at https://www.cars.com/dealers/2480847/klaben-chrysler-jeep-dodge-ram/reviews/#WCZVbGQxJPRJyf10.99

Happy customer

Sales and staff were friendly, respectful, and knowledgeable. Thank you Nick and Kim for helping me with my new 2017 Jeep Wrangler purchase. Looking forward to doing business with you in the future.

Ask for Justen Bolen!

My family has been buying cars from justen for almost ten years. My brother worked for the Chrysler plant that shut down in twinsburg. My mom worked as a nurse there for 18 yrs. Our family always goes to Justen Bolen because he always goes over and beyond what is expected from a salesman. He is never high pressure and he works very hard to get what you want! Very satisfied ever time!

Very good to the point sales and service

Had a wonderful experience at Klaben, John was to the point, honest and very friendly. I only have great things to say about him and the Klaben dealership. He had everything worked out in no time at all. I come a from a Mopar family and even my fiance is looking into purchasing a car from the dealership in the near future. We plan on coming back when it's time for a new car.

Dealership of choice

i live 40 minutes from Klaben. I shopped around at many northeast Ohio jeep dealerships. I didn't find the right fit. Klaben was the last attempt for me and it ended up being the answer. They have my business first now.

Dealership of choice

i live 40 minutes from Klaben. I shopped around at many northeast Ohio jeep dealerships. I didn't find the right fit. Klaben was the last attempt for me and it ended up being the answer. They have my business first now.

Great service writer Mike rocks

Helped in every way to get me home parts ordered an back on the road for a planned trip . They gave me a ride home an offered to drop vehicle off at my work.

Love my new Jeep!!

Always a pleasure working with Gilbert! He always goes above & beyond to help us get exactly what we want and keeps us coming back as this is the 6th vehicle we have purchased from him. Also, Brian Franklin is a great finance manager that makes the signing of the loan papers go very smooth! Thank you Klaben, I am loving my new Jeep Unlimited :-).

Smooth transition! Great people to work with!

My family has been doing business with Don Jacobs for as long as I can remember and the service is always top of the line. It was a very smooth transition and his son Caleb is very nice to work with as well never felt pressured, and ended up walking out with exactly what I was wanting! Brian was very helpful and kind when it came to signing all the documents. He was patient and I never felt hurried or rushed he took his time and thoroughly went through everything with me! Thank you to everyone at Klaben!

Always a great experience working with Klaben!

Just wrapped up our 6th new vehicle purchase today with Gilbert Perrin within the last 4 years. Our last purchase was as easy as our first.Gilbert was able to obtain the Jeep that we wanted within two days of our inquiry. Shipped in exactly what we were looking for. Gilbert really goes above and beyond. Just one hour before picking up our new Jeep I wanted to surprise my wife with a small addition to her new Jeep Wrangler by adding running boards to her new Jeep Unlimited. To my surprise he obtained the parts and had the new parts installed prior to our arrival. I can't express my graditude for the level of service received.Upon arriving to Klaben Gilbert immediately greeted us as we pulled in. All of our paperwork was completed and ready for our arrival. Gilbert even took the time to contact our insurance company prior to our arrival to ensure that we completed all paperwork quickly.Upon entering Klaben, Gilbert had her freshly prepped Jeep ready which looked amazing. The finance manager Brian Franklin immediately assisted us with completing all of the paperwork which was ready prior to our arrival. Dealing with past dealers this process took hours Brian took less than 10 minutes.Although we were ready to drive away Gilbert took the time to setup our new Jeep and explain all of the options to us prior to our departure. Lastly Gilbert.....well salesmen will be salesmen... He had a brand new RAM shined up sitting next to the Jeep tempting me to trade mine in. I really did not plan on a new truck but after seeing it and talking to Gilbert he sold me on making the deal. Again Gilbert made buying a new car an awesome experience. Thank you also to Steve Stevenson General Manager for the support given which provided us with obtaining the best level of service anyone could ask for.

Love Klaben & my new Jeep!

Always a pleasure working with Gilbert! He always goes above & beyond to help us get exactly what we want and keeps us coming back as this is the 6th vehicle we have purchased from him. Also, Brian Franklin is a great finance manager that makes the signing of the loan papers go very smooth! Thank you Klaben, I am loving my new Jeep Unlimited :-).

My car buying experience

I had no intention on buying/leasing a car when I walked into Klaben. I had been leasing a Jeep Patriot for the past 30 months and was possibly interested in buying it. My salesman, Carl Esker, was very kind, patient and knowledgeable. He pointed out the advantages of leasing another new vehicle with all the wonderful incentives that Chrysler was offering on the Jeep Compass. He was even able to lower my current car payment! Well, needless to say, 2 hours later I was driving home in my beautiful new Jeep Compass! Thanks again to Carl and Kim, in the finance department for making my buying experience so easy! See you guys in another few years!

Just a great outfit!!!

I am very pleased with every aspect of Klaben! My sister told me how happy she was with her vehicle from Klaben, my brother-in-law also very happy with the service and dealership...I could not be happier with the service dept. and dealership. They are a great bunch of people, it's effortless and a pleasant experience every time I go there. Big plus I LOVE MY JEEP: ) Check out Klaben for a car, truck, jeep, luxury car they have it all and you won't be sorry...KLABEN we're closer than you think! catchy tune!!!

Looking for a safe car for new driver

After my first experience buying a used car for one of my kids, I found myself needing another car for my second daughter. Gary was so helpful the first time around that there was no question where to go this time. He truly cares about us and putting our daughter in the best car for her. I recommend Gary to all of my friends and family because he feels like family to us.

Misters

The sales person we bought from Justin Bolin is the best. We can just recommend him to everyone buying a vehicle. He treats you well does not pressure you in any way and gives good advice.

Incredible Dealership

Have always bought/leased my cars here. Well ever since I got taken advantage of by a by-here-pay-here place. Great salemen and great deals! They made the purchase personal and not just a numbers game.

great

gary damis has been greatmy family has purchase five carsit took a short time to buyhe was very helpful all the time

Leased a new Wrangler

Nick was easy to work with. He ordered the vehicle I wanted and kept me in the loop throughout the process. I would purchase from Klaben again.

Good experience

We have bought 4 cars through Nick Brandt at Klaben and I have always been happy with his services. He makes sure the car works for you and he makes you his best offer the first time. You do not have to haggle. Brian Franklin was the one did completed our final paperwork and he was also extremely fast and efficient - but he still took time to answer all our questions about financing and warranty.

Buying process was really quick! Just how I like it....

I met Carl Eskers as soon as I arrived. He was really helpful in helping me to come to a decision. I loved my 200 but wanted a change, and thought I might like the Jeep Patriot. He let me test drive and I decided on a white vehicle. The dealer did not have the one I wanted on the lot, and Carl went above and beyond to find one and have it delivered to the dealer for me. Thanks for making this a most enjoyable car buying experience!

Easy buying experience.

We bought a 2013 Dodge Dart from Gary and Gilbert. We came back several times and were welcomed to test drive the car each time. We especially appreciate the research that Gary did on recalls for one of the cars we looked at. Gilbert assisted through the entire process beginning with negotiating the sale, ushering us through finance and getting the car ready to go out the door. Overall a great buying experience. We received good advice without any pressure. We are very happy with the car we purchased. Financing the car went smoothly. Brian was organized and moved through the paperwork at a good pace. We worked through a couple options and it worked out well. We appreciated being offered the extended maintenance option with a discount, and felt it was a good deal.

Excellent peeps

Excellent experience, no sugar coating, no BS, just clear cut and to the point! Best experience the sales team was interactive, good sense of humor, and made the experience one in which I would do again! In 2.3 years when my lease is up-ish!

Amazing

I worked with Don and Gary to get my new car and they made it easy and painless and possible! I love my car and I'm so glad I went to Klaben.

Easy first-time financing

Klaben was our first and only stop when looking for a newer car. We met Gary Damis and he anwered all our questions and concerns with honesty and compassion. He made whole process fairly simple and fun. Thanks, Gary :)

Gary you did it again

I saw this beautiful car sitting for about a week and finally made a move to get this car and you were able to work hard and long for my family again with the great help from Kim who also went to bat for us so from the bottom of the Parnell family heart thank you both so much

Always a great experience

This is the third vehicle that I have bought from Klaben. I love how easy it is to get exactly what I want without any hassles. I have purchased all of my vehicles with my kids with me which speaks volumes about the service of this dealership and the amazing folks who work there - especially Kim Devin and Carl Esker. I would encourage anyone to consider this dealership if you are in the market for a vehicle.

used car purchase

I was recommended by a famliy friend Don Boyer to come to klaben used car to purchase a new car and to talk to Gary Damis.Gary was very helpful and patient with answering all my questions. I never felt pushed like i have when i bought other cars.I will be coming back fpr my next car and buying it from Gary Damis as soon as i can.

Extremely Satisfied

My service experience was very positive, pleasant, and efficient. Both the service area along with waiting area was very clean and inviting. Thanks Chuck Roscoe

A great first time experience!

Don Jacobs really helped me out. I was a first time buyer and he helped me understand the buying process. Don Jacobs was an extremely helpful gentleman.

Great first time buying experience

Don Jacobs really helped me out. I was a first time buyer and he helped me understand the buying process. Don Jacobs was an extremely helpful gentleman.

Great experience

It was my first purchase on my own and Don made it easy for me to understand everything that was gonna happen. Helped me a lot and was really friendly. It was a great experience, I will recommend anyone to klaben! Thank you!

Painless, hassle free and a pleasure

My husband and I had car shopped at many different dealerships and Justin Bolen & the Klaben dealership, by far, were the most informative, personable, and accommodating. The staff was very friendly and Justin was so knowledgeable about every vehicle he showed us. Justin made the experience hassle free and brought personality and honesty to a deal, that quite frankly, my husband and I were not looking forward to. We brought our three children into the dealership and they had a play room that kept them occupied as well. We walked out of there satisfied with the knowledge of the car we were buying and very happy with the price that we got it for.. Justin thoroughly explained everything in detail about the car we bought and any other car we had looked at, at Klaben. Kim Devlin, was also so great. She worked on our financing and made the process painless and efficient. She engaged our kids in conversation and the whole process went very smoothly. I know if I have any questions in the future, Justin, would be there as our advocate as well. I would recommend Justin Bolen and Klaben to anyone for a positive car buying experience. Five stars for Justin and the Klaben crew.

Great service, Great price!

Got a great deal on a new Ram. Gilbert and Steve were excellent in getting me into the truck I wanted at a fair price. This was my third vehicle with Klaben and they never disappoint.

great service!!

Once again Justin and Klaben have out done themselves!! Very happy with my purchase and the deal I received!! I would definitely recommend this group to anyone searching for a new vehicle!!

New jeep cherokee

My experience with john coco and the dealership was very pleasent and the process was quick. The staff are very friendly. No hassel or stress.

Justin Bolen Kent, OH - Our 3rd Vehicle - Great Service!

My husband and I are both self employed, we don't have a lot of time. Justin made it easy,. He found what we were looking for, called us, and had it delivered in no time!. Justin takes care of our needs every time. He listens and delivers. This is our 3rd new vehicle with the help of Justin Bolen. We have been very happy with Justin and Klaben in Kent.

Joe Hilliard : always looks out for me

When I have a question or need service,even just an oil change, he always finds a way to fit me in.He also looks for ways to save cost on repairs or point out potential problems. Joe also tells me about future maintenance I will need so I can prepare for the cost of service.

"Always a Great Experience"

I have always had a great experience while purchasing a vehicle here at Klaben CJDR. I have always dealt with Don Jacobs and he knows what I want and I am usually in and out without any problems. I have purchased my last 6 vehicles from Klaben CJDR and Don Jacobs has been the salesman every time. Very friendly dealership with great people!!

Jeep purchase

Great overall experience! They found a vehicle I needed out of state and was delivered the next day! I would definitely go back to nick and klaben for my next Jeep!

Service Department

I have been using Klabens Jeep service department for my past two Jeeps (7 years). Joe Hilliard is the service writer I always go to. The entire team has been very professional and handled issues in a timely manner. I may pay more using a qualified dealerships service but I get more back in miles for paying a bit more for quality service.

One of the best car experiences I've ever had

I have owned many vehicles in my life of 55 years. But I have had only 3 positive experiences and this one ranks in the top two.Ken Schwickrath is a wonderful young salesman. His style of relating to the customer is so natural and comfortable yet businesslike. The reason we continued in our discussions with him was because he was "no pressure" but we felt he was trying his best to help us decide on whether the Klaben Chrysler vehicle was best for us while allowing us to talk about the competitor's model.The sales manager John Coco was also wonderful at helping to seal the deal at the end of our discussion, offering to assist us in some ways that went the "extra mile".I am very excited to own our Chrysler Pacifica after driving a Honda Odyssey for 3 years and thinking we would never drive anything but a Honda. Some of it is b/c of the product; but honestly, Ken and John made a difference in our decision. When you like the person you are working with, you really want to work out a deal and drive the vehicle they have available. The salesperson makes a difference!Thank you!M. & H. McClure, Kent

Dodge ram

My experience at klaben was fantastic! The employees were more than helpful and got me in the truck I wanted at a great price. Gilbert made sure that we were well taken care of and I would recommend klaben to anyone.

Great service and very friendly and professional staff

From scheduling to service of vehicle, Klaben was excellent in all areas. The staff was very professional and friendly. Service of our vehicle was quick and done right.

Very good experience

Justin Bolen made sure any questions I had were answered and went above and beyond in helping me make my first car purchase. Thank you so much Justin!

Don Jacobs gave me hope.

I really was not sure if I would be able to lease or purchase a new car, but Don made it all possible. He worked with me until I was satisfied and drove home with my new lease on Saturday. The dealership is approximately and hour away from my home, but it was worth the drive and I will definitely be back.Kelley B.

First time vehicle purchase

I am a first time purchaser who went from a 2005 Honda Accord to a 2016 Jeep Grand Cherokee. I worked with Steve Stephens (GM) and Justin Bolen who made the entire process a wonderful experience. They were very informative and worked diligently to accommodate my needs. They made sure that I was well aware of the purchase and lease options I was considering. They gave me paperwork and details to consider for a couple days so that I could make an informed decision. After purchasing, Justin walked me through every step of setting up my new car tailored and customized to my liking. He even followed up with me via text the evening of making my purchase by sending me pictures of me with my new car and wishing me well and thanking me for working with him. The next day he sent me tutorial emails making sure that I was having a seamless transition with the vehicle and new technology I was not accustomed to. I will forever purchase cars from Justin, Steve and the rest of the team at Klaben!

Chris in Rootstown

Joe Hilliard helped me. He was professional and made getting repairs and rental very smooth. I appreciated that very much. I recommend their service to others.

Was dealt with very fairly and closed wick lying

I had an overall great experience with Gary. He was not pushy and extremely helpful my car was delivered full of gas and clean inside and out.

Had what we needed. Good Experience

We had shopped around at 2-3 other dealerships. For some reason at Klaben, it was easy and comfortable. Had what we wanted and had us out the door for the price we wanted in the car we wanted - same day.

Great experience and professionalism

Experience with Don Jacobs pleasant and rewarding. Very knowledgeable and helpful. Third vehicle from Klaben and definitely would recommend them to friends and family!! 2nd Jeep Cherokee and really love it!!!

Justin Bolen's review

We enjoyed working with Justin Bolen. He was knowledgeable and personable. He took his time with us. It was a good experience

Excellent service

I wanted to take a moment and thank my salesmen Caleb Jacobs and Doug Carter for the great service I recently received during the purchase of,my new Jeep. Their attention to detail and customer service is second to none.

Good value professional sales man

I purchased a used Chrysler 300 for Nick he was very professional and knowledgeable about the car. We were not able to come to terms on the first Vist but he went to bat for me and came up with a very good deal. Thank you

Fair and honest

He and the company Worked with me on price. Were not pushy. Was very accomdating to my schedule. Would recommend doing business with family and friends

First car

I had a very good experience with getting my jeep and I love it so much Gary really listened to what I wanted and had to say

I always leave happy!

This is the 4th vehicle my husband and I have purchased and/or leased from Klaben with Caleb and Don Jacobs. Every time the experience has been more than I could ask for. They are knowledgeable and professional and couldn't be more pleasant to deal with. They always encourage me to drive all the models that interest me, never pushing me one direction or another. They worked up a few deals on a couple of different models without hesitation and I felt confident that what they put in front of me was a great deal. They always make sure I am in the vehicle I love before I leave the lot. Carl Esker, Lease Renewal Manager was very helpful when I had questions prior to going into the dealership to look since I was turning in my leased vehicle a little early. When I finally went into the dealership, Carl made sure to introduce himself to my husband and I and thanked us for our return business. Brian Franklin in Finance could not have made the finance process any easier. He was quick, efficient and great to work with, answering any questions I had. It is because of these guys at Klaben that we continue to drive Jeep, Dodge and Chrysler automobiles.

Simply Awesome!

I had been car shopping with Justin for the the last couple of months, and he was more than helpful during all stages of the experience. From the first time I walked into the sales floor, until I signed the paperwork he was respectful and inviting. We priced out a couple of different cars over the course of a few months (during which Justin remained promptly available,) and just had not found the "perfect" car for me. No matter how long I took to make the decision, he was always willing to help with any questions and set up multiple test driving sessions for me. I was the first person that he called, when the price dropped on a vehicle that I looked at in the past, and never thought I would own. I was given an awesome value on my trade in, and Justin helped find my best rate. Overall he was honest, trustworthy, and supportive through the entire process. Brian in finance was lightning fast, efficient, and comforting. There was absolutely no pressure at any given time, and I got the deal of a lifetime! Going into my first major purchase I felt nervous, but that was quickly negated by the reassuring staff at Klaben. I couldn't have asked for a better car buying experience.

Just what I wanted

I was looking for a Jeep Cherokee and decided to check out Klaben in Kent. Justin Bolen was friendly, efficient, courteous, and made the experience easy. He made sure I got everything I wanted and helped me get my Jeep setup even after the purchase was complete.

Buy 3 tires get 4th for $1

I received an email informing me of a tire sale at Klaben Dodge. I call Justin to see if I could buy tires for two of my vehicles for the sale price without having them installed. My daughter's away at college and I took the insurance off of her vehicle while she is away at OSU. My F150 didn't need tires for another couple of months. Justine checked and gave me the sale price on two sets of tires. All I had to do was pay for the labor at the time of purchase. I took the tires with me in my truck and will bring both vehicles back for installation of the tires when appropriate with a "we owe" statement from Klaben Dodge.

Best dealership ever

Justin worked hard to get me the car i wanted He took time to set uo my uconnect and showed me how to work it has answered all my calls an questions i will continue to buy my cars from him

Thank John!

JOHN was so very helpful. We started our conversation online then proceeded to texting about a 2016 Cherokee. When we arrived at the dealership John had the vehicle inside since it was raining.. John worked with us to get tbe best deal! Thanks so much John!!-Jacqui Warrens

Friendly, knowledgeable and informative. Very helpful.

We went in to terminate our current lease. We had some hurdles to get past. John handled every detail very smoothly and got us into the vehicle we wanted.

Best service ever!!

I was able to find the right car for me! It was fast and easy with my dealers help! I have no problem with recommending you guys to my friends and family!

Great Service

I had an excellent experience with Gilbert Perrin. He went above and beyond to make sure I was knowledgeable about all my car's features.

3 times a charm

Just wanted to say thanks for the great service they really stood up and took care of my jeep they also took care of getting me to and from work thanks guys.

Thank you Justin Bolen

I love my new Jeep Cherokee! Special thanks to Justin, Carl and Brain at Klaben for making the process so easy and hassle free! Everyone is so friendly at Klaben! We always recommend Klaben to all our friends!

Thank You Klaben

I love my new Jeep Cherokee! Special thanks to Justin, Carl and Brain at Klaben for making the process so easy and hassle free! Everyone is so friendly at Klaben! We always recommend Klaben to all our friends!

Thank you Gilbert Perrin!

It's always nice to visit the Klaben dealership. We are always treated with respecte and kindness. Working with Gilbert Perrin makes the visit outstanding! Gilbert works hard to make sure that we are happy and satisfied. I would recommend buying a car, truck, van,at Klaben and especially from Gilbert! Thank you so much for your wonderful help!

Thank you Gilbert Perrin!

It's always nice to visit the Klaben dealership. We are always treated with respecte and kindness. Working with Gilbert Perrin makes the visit outstanding! Gilbert works hard to make sure that we are happy and satisfied. I would recommend buying a car, truck, van,at Klaben and especially from Gilbert! Thank you so much for your wonderful help!

Courteousand efficient.

Caleb Jacobs was so courteous and helpful. My past experiences at other dealerships were so time consuming and stressful. Caleb was very informative and efficient. I would come back for another car in the future. Also Kim Devlin was great and we enjoyed signing papers with her.

Helpful no stress!

Caleb and Brian were very nice and helpful. They listened to my needs and found the right car, at the best price, for my budget.

Fun..comfortable and great atmosphere!! Everyone was wonderf

Gary Damis is absolutely amazing! Hes fun and very upfront! The chrysler dealership was very clean and everyone was super nice! Kim Devlin was super sweet abd very helpful

Love my jeep

Gilbert was awesome did everything in his power to get me what I wanted with not going over my budget. Gilbert and Brian was the reason for me to come back over and over to Klaben. Thank you!!!

Always Wonderful!

I have had my car serviced and any other types of issues needed from Klaben since I bought the vehicle in 2012. Always quick to get me in and guide me in what needs taken care of! Joe has been nothing but fantastic with anything I have called him for! You cannot ask for a better service team!

Love my jeep

Gilbert was awesome did everything in his power to get me what I wanted with not going over my budget. Gilbert and Brian was the reason for me to come back over and over to Klaben. Thank you!!!

Super Helpful!

This was my first time going to a car dealership and leasing a vehicle, and I couldn't have been more pleased! As soon as I stepped onto the lot, Don Jacobs was right there helping me find the best vehicle for me. He was very polite, friendly, patient, and knowledgeable. Don got me a great deal on my new Jeep Patriot and that same night I was driving it off the lot! Brian Franklin in finance helped me "sign my life away!" He was very helpful and very good at explaining things to me. I definitely recommend this dealership and these two employees to anyone looking for great products & service!

Super Helpful!

This was my first time going to a car dealership and leasing a vehicle, and I couldn't have been more pleased! As soon as I stepped onto the lot, Don Jacobs was right there helping me find the best vehicle for me. He was very polite, friendly, patient, and knowledgeable. Don got me a great deal on my new Jeep Patriot and that same night I was driving it off the lot! Brian Franklin in finance helped me "sign my life away!" He was very helpful and very good at explaining things to me. I definitely recommend this dealership and these two employees to anyone looking for great products & service!

"Excellent Business Men"

Having to deal with purchasing a new car can be very stressful, however, at Klaben you're ALWAYS in good hands. I had the pleasure of working with Jon Coco to help me get my new ride. I appreciate Don Jacobs for he referred Jon to me. Jon was very patient and clearly explained everything to me. If for some reason you can't have Jon or Don as your salesman, don't worry the whole Klaben family is always there to guide you to your new ride.

"Excellent Business Men"

Having to deal with purchasing a new car can be very stressful, however, at Klaben you're ALWAYS in good hands. I had the pleasure of working with Jon Coco to help me get my new ride. I appreciate Don Jacobs for he referred Jon to me. Jon was very patient and clearly explained everything to me. If for some reason you can't have Jon or Don as your salesman, don't worry the whole Klaben family is always there to guide you to your new ride.

Sales Team Was Great

Friendly and knowledgeable sales team. Got an awesome deal on a great car! I recommend this dealership to anyone looking to buy or lease. The team worked to get us the best financing available, very pleased with out experience.

Very Patient

Dealership and salesperson (Ken!) were very patient. We have two kids and Ken was very patient with our comings and goings to get a vehicle lined up! We were in and out of finance and are very happy with our new ride (as are the kids!)

Get treated like you should!!!

Having done business with Klaben Ford for years, I found myself referred to the Jeep Dealer across the street. Met with Justin Bolen through introduction and was pleased. Although the car deal, as it were, I was please to chat with Justin concerning a wealth of subjects. After all we said and done, we went back to the subject at hand with new knowledge of the dealership as well as a new friend. Great to do business with. Thanks to Klaben Ford as well as Klaben Chrysler Jeep Dodge Ram.

Everyone was great

They took care of me as soon as I arrived. And found it would take a little longer than they thought and gave me a ride home. Mike was great

Amazing experience for a first time car buyer!

Honestly, I went in not really wanting to buy, just to look. He wasn't pushy at all about anything and made my fiance and I very comfortable about asking questions without being expected to buy. We had an excellent experience with the salesman and with the dealership as a whole. I would highly recommend to anyone!!

New Vehicle Purchase

My overall experience in dealing with Klaben Dodge and Justin Bolen was the very best I have had during my last 35 years of new vehicle purchases. Justin was extremely helpful during all phases of the buying process. Justin was extremely courteous and professional. His knowledge of the Dodge product and effort spent in making sure I understood all of the vehicle features was extremely helpful. I will recommend Klaben and Justin to all my friends and family!.

Overall experience

My overall experience in dealing with Klaben Dodge and Justin Bolen was the very best I have had during my last 35 years of new vehicle purchases. Justin was extremely helpful during all phases of the buying process. Justin was extremely courteous and professional. His knowledge of the Dodge product and effort spent in making sure I understood all of the vehicle features was extremely helpful. I will recommend Klaben and Justin to all my friends and family!.

another good experience at Klaben

Klaben's thorough vehicle inspection uncovered some issues with my brakes that were addressed before I had problems. This is why I always go to Klaben for service. The free car wash was another nice touch.

Don Jacobs

I would recommend Don Jacobs to buy a car from. He is very knowledgeable and goes way above and beyond what he needs to do and is very understandable. He is also a very nice person and will listen to you.

My Service Team

Always great and friendly service. Justin Stinnett is always so helpful. I have been working with Justin for over three years and he always has a smile on his face.

Best dealer to buy a truck or car from

Most helpful and friendly service and support if needed in buying a new truck!! They put the customer first!! Nick was a great sales man

Vacation chedk

Oil change and vehicle inspection for vacation trip. Back brakes replaced per recommendstion. Work completed in a timely manner. Justin as always took good care of my needs.

Great Customer Service

No high pressure at all. We got the Jeep we wanted. Caleb went above and beyond his customer service to us. Love our new Wrangler!!!!

Pleasant Experience

Pleasant & professional employees. Very helpful in getting me financed. I could not believe how fast we went through the process and the fact that we got to take our jeep home with us that night.

Accustomed to the great service Klaben offers.

We've grown accustomed to the great service Klaben offers. In particular being able to communicate with one individual. In our case, Justin Stinnett. We'll continue to do business with Klaben and have just purchased another Chrysler.

Awesome Experience

The Klaben Team are very polite and mannerly, they treat you with the utmost decency, explain what the problem is and how they are gonna fix it and the cost of everything upfront. Justin my service guy is such a sweetheart very nice and a great personality and he shows that he cares about not only my vehicle but me as well as a customer! I recommend all my friends and family to Klaben!!

Best service around.

I had a horrible experience at falls dodge. Your service personnel were extremely friendly and quick! They found the problem and had the car back to me within 15 minutes. That would have taken 3 days at falls! I will not take my car to any other dealership even it is further away from my house.

Long wait

Needed a few things looked at and had an appt. had an oil change and tire rotation done. After 2 1/2 hrs was only able to get the oil change and tire rotation done. So now I'm going into winter months with a side mirror that doesn't work and squeaky brakes. Corey was nice I just wish I knew. Didn't even get me reminder sticker for my next oil change.

Great experience!

I chose Klaben because family friends and my brother recommended it to me. John Coco went above and beyond taking care of me: From showing me cars, recommending how I should go about purchasing/leasing, and giving information about the car/prices/etc. I was very satisfied and would 100% recommend him and Klaben to friends and acquaintances!

Super nice

Super nice people especially Don Jacobs.Don helped me find a new van to love!Don demonstrated patience as I looked at nearly every vehicle and asked questions about each one. Everyone there was so kind and helpful.

First time car buyer

I am super satisfied with my used car purchase, I love my car! JT took the time to explain all the hidden features my car has that I would of never known about. This was the first time I purchased my own car from Klaben, but my family has been buying cars here for years. I will definitely be back for my next purchase.

Easy, No stress car buying!

This is the 3rd vehicle we have bought through Klaben Chrysler and Don Jacobs. We have always felt Don was fair made the experience as stress-free as possible. He is very knowledgeable about the cars Klaben sells, and he makes sure everything is done correctly. Thanks, Don! When Don wasn't immediately available, his son, Caleb stepped in to help, and he is just as friendly and up to date on the cars there. A very positive experience.

Exceeded Expectaions!!

Working with Don Jacobs has always been a pleasure over the years. He has sold may cars to my wife and I. Every time I think there is nothing more he could do to help he comes up with one more thing at lease! Klaben is fortunate to have Don!!

Phenomenal Service!

Don Jacobs at Klaben Chrysler Jeep Dodge Ram is outstanding! He goes above and beyond for customer satisfaction! I would HIGHLY recommend him for your next vehicle!

first time car buyer

I am super satisfied with my used car purchase, I love my car! JT took the time to explain all the hidden features my car has that I would of never known about. This was the first time I purchased my own car from Klaben, but my family has been buying cars here for years. I will definitely be back for my next purchase.

New 2017 Pacifica from Klaben Chrysler, Kent, Ohi

My husband and I were totally pleased with this dealership, and with Don Jacobs, our salesman. Don was very friendly, really knew his facts about the Pacifica, and guided us to find and drive the minivan that fit our needs best. We ordered a van to our specifications, and Don helped us to do that. we feel we got a fair price, too, for our trade-in. The dealership is attractive, clean, and everyone there is very friendly and knowledgable. We have bought 3 vehicles there, and have had them all serviced there, with no problems.

Exceeded Expectations!!

Working with Don Jacobs has always been a pleasure over the years. He has sold may cars to my wife and I. Every time I think there is nothing more he could do to help he comes up with one more thing at lease! Klaben is fortunate to have Don!!

Very quick and informative

Went in to price out a new lease. Found what I wanted and got great info from everyone. Great people to work with, very knowledgeable.

I bought a 2016 Jeep Sahara.

I purchased a Jeep Sahara and was pleased with the service from my sales rep, Nick. He was knowledgeable about the vehicle and got me through the process in a reasonable amount of time.

Excellent experience

I give John Coco and the Klaben team 5 stars! John quickly responded to my email when I inquired about a vehicle I saw online. I drove a couple of hours ( with a two year old) to the dealership in hopes of buying a used Durango and they worked with us to get the financing and a price that fit our budget. Kim Devlin in financing was great too! Everyone was friendly, inviting, and made it a very comfortable buying experience. John also has contacted me to see how I like my new Dodge so far....I love it! Thank you John, Kim and all who worked with us at Klaben.

Maintenance

Everything went smooth as normal. They were able to get me in right away. Just wish it didn't take 2 hours for an LOL change and tire rotation.

John Coco!

Very professional! It was truely a pleasure visiting and finding the right SUV with the help of John Coco. We had visited another dealership but was totally unprofessional and came back to Klaben.

Joe was fantastic

We were up in Ohio from South Carolina pulling a 42 ft trailer when the RAM 2015 3500 was having intermittent starting problems. We really appreciate the great service, keeping us informed and expediting as Joe was aware we needed to head home. Great service, we were impressed! Thanks Joe!

No hassle purchase,

I am a Chrysler retiree so the haggling over price was not an issue. There was the showing of autos, me figuring out what I wanted and then doing the paper work. No issues just paper work. Gave them check, drove jeep home. Easy.

salesman

Justin Bolen always does an amazing job in finding me what I want, and manages to get the best price!! And always is friendly and personable! I bought a Ford Edge Sport AWD....below doesn't give me the option to pick correct vehicle

Don't be fooled by other area Jeep dealers advertising.

I have had experience from both the sales and service side of Klaben customer service, and have been able to see behind the curtain and see how Richard Klaben and Steve Stephens operates as a company, how well the service department works to take care of you after the sale with maintenance and repair as well as a great experience with the body shop (Damn Deer)For real, even if the Dodge dealer down the road is a few bucks a month less it's the difference between going to Target vs Wal-Mart. It's worth the few bucks. ESPECIALLY if your buying Certified pre owned or Used.

Great DealerShip

I have purchased several vehicles from Klaben Chrysler Dodge Jeep Ram, always a great place to purchase a vehicle. Justin Bolen is a awesome salesman, always polite and treats you like your family. I cant say enough about Klaben, or Justin.

Great service

Don Jacob was wonderful. He got me in what I wanted. He treated me like family. I would recommended him to anybody. I would return to them to buy another car in the future. Brian was great to.

Another great experience!

I have purchased several vehicles from Klaben Chrysler Dodge Jeep Ram and once again I am a happy customer. I found the perfect vehicle in stock and the process was extremely easy after that. Would definitely recommend this dealer to everyone! Thanks Gilbert and Manager Carl!Tim

Purcased new Jeep Cherokee

Stopped by this dealer to check out an ad I saw online for Jeep Cherokee Latitude. John Coco assisted us and was able to show me another comparable model that was in stock. Worked out a good deal and walked out in less than 2 hours with my new Jeep.

Misdiagnose of engine issues

My Ram truck was not starting. Engine would turn over but not start. I was informed that I needed a new fuel pump. The fuel pump was installed and after $550 my issue was not resolved. My truck is still current in the shop with Klaben and evidently the mechanics need to call Chrysler to discuss the issues. Needless to say my confidence level is not high. I am hoping this issue can be resolved but I am not going to pay any more money given the I have already paid enough and my problems are not resolved.

Waiting game

I had a 13:15 oil change appointment and arrived at 13:05. I was there until 14:45. No one ever came out to explain the wait or to apologize.

Justin Bolen is Amazing

Back in July I was looking for a powerful pick up truck. I test drove the Ram 2500 turbo diesel and fell in love. Being picky, I couldn't find one in stock with everything I wanted, so Justin Bolen at Klaben talked me into ordering a 2017, exactly how I wanted it! He spent a lot of time helping me order mine and since he has a ram, was able to offer me insight into things I wasn't thinking of! What an awesome rep to work with!

Awesome

Brian rocks! I was very please with the way Brian made Final closing process go smooth and easy will recommend all my friends and family five stars for sure!!?

Chrysler 200s

Carl and Brian helped me get the perfect car! Carl wasn't pushy, he listened to my needs and new what cars I would like. Brian got me a great APR!

VERY SMOOTH EXPERIENCE WITH DON JACOBS

Don Jacobs helped me get a car my experience was amazing. He cares about his customer he not only helped me he helped the community of ravenna .Im able to help way more people . If we had more pepole like don the world would be a better place Thank you Don Jacobs for giving me the chance to succeed in life your a life changer thank you again from the bottom of my heart.

Best service center experience

I brought my Jeep in for work and was treated like FAMILY. I can't say enough good about Justin and how he handled my experience

Perfect

These guys went above and beyond to make sure my jeep was taken care of. They were friendly and speedy I will for sure return to klaben.

Excellent!

Not your typical car salesman or car dealership in a very positive way. Honest, efficient and absolutely no hassle. I have no complaints: 100% positive experience. I will definitely come back to Klaben Jeep/Doge/Chrysler and Caleb Jacobs in Kent for all my future car purchases and services.

Get the job done right, the first time.

I usually don't bring my vehicles into the dealership for oil changes or other maintenance items but since buying my Jeep Wrangler from Klaben over two years ago, I have. Their service team is one of the best. They know me and my vehicle and that's what makes the experience great! They are always friendly when I pull into the garage and do their best to get me in and out as quickly as possible and when they can't, they make it a point to come out and tell me.

Love Klaben!

When I bought my 2012 Dodge Ram back in 2011, they got everything done quickly. All the paperwork was ready to sign and I only had to spend less than 1 hour there!The service department keeps my truck in top condition and everyone there is friendly and courteous.I would not hesitate to buy a vehicle at Klaben!

Great Experience-Don Jacobs

We had a great experience at Klaben! Don Jacobs was friendly and helpful. I was able to test drive my car and drive it home the same day. The entire staff was friendly and helpful. They made the drive to Kent worth my effort.

Great Experience

We had a great experience at Klaben! Don Jacobs was friendly and helpful. I was able to test drive my car and drive it home the same day. The entire staff was friendly and helpful. They made the drive to Kent worth my effort.

Best dealership ever!

My wife was in need of a newer car. Her 2009 was getting tired. We went to Klaben Chrysler Jeep Dodge Ram and met Steve the manager and Carl Esker one of the sales associates. We told them our budget and they were great. They showed us a huge selection of vehicles, told us everything about them and gave us plenty of options. We found a great car for my wife and were surprised that we were able to get so much for our budget. We were impressed with the customer service. We've purchased many cars in the past...this was by far the best experience. They care about you and that's why they have so many customers who return.

great customer sevice

I bought a 2008 Jeep Patriot and i love it! I didnt feel like they wanted me to buy a car right away. John Coco helped me and he was wonderful. I recommend Klaben as a first choice in buying cars!

Excellent Service

Great customer service. Salesman was very knowledgeable and professional. Also, salesman worked to meet my requirements in a new vehicle. Finance team was great to work with also.

Great customer service

Purchased a 2012 Honda Civic. Dealt with Gary Damis. He was a fantastic person to deal with. He stayed pass 6pm close time when we were caught in traffic heading to the dealership. Was very professional and able to answer all my questions regarding the vehicle.

Swift, courteous, listened to customer concerns

Because the situation was handled quickly and to our satisfaction and showed that the technician that we were assigned to had been apprised by the salesman of our concern.

The best dealership in N.E. Ohio

If you go to Klaben Chrysler you WILL get the very best deal and service. I have bought 8 cars at Klaben and have always been treated like I really matter to them and they will try their best to get you that deal. Always get the Klaben Loyalty Link since it gets great discounts like $9.95 oil changes and they always top off all fluids. And ask for Don Jacobs, he has always gotten me a great deal on new cars.

very happy

I was looking to buy a Ram 3500 to do a specific job and Klaben did not have one on the lot. Within days they found what I needed and had it delivered to Kent within two days!

Great new car for my wife

I worked with Joe Bellian after talking with him over a period of months before committing to a purchase. We talked about options regarding a lease and that seemed the best way to go in getting something good for my wife. Joe was very attentive to my needs and made sure I was okay every step of the way. I will absolutely be referring more people to Joe in the future if I know they're car shopping. Highly recommended and arguably my most comfortable car purchase ever.

Bought a new Cherokee

I bought a new Cherokee from Caleb Jacobs. He was excellent to work with. I would recommend him to my family if they needed a car.

It was great

When it comes to customer service, Klaben treats there customers the same way they do their own family. Nick has been a great friend for the last 6 years and he treats his customers the same way he treats his friends. He provides great customer service and is extremely helpful during the entire purchasing process. Steve was extremely kind and was able to help provide me with a great deal on the vehicle I wanted. Brian was great to sit down with! He explained all fianacial details and very helpful. I will be going back to Klaben for future business for a very long time!

ALL PURCHASED AT KLABEN

To say that I am a big Klaben fan is an understatement. I have purchased numerous cars there and have always tried to deal with Don Jacobs becauseI find him to be totally honest with me. But, he's very popular and has trusted me with some of the other salesmen (John and Gilbert). Don is always in the background, though, making sure that I get a good deal and satisfied with my purchase.

Factor Recall

I had 2 recalls to perform on my jeep. I choose Klaben Chrysler Jeep and couldn't be happier with the service they provided. They performed the needed work, called me when completed. A very good experience.

Good service...I assume of the recall replacement parts.

Good serivce...I assume that all of the replacement recall parts were installed. I put my faith in the hands of Justin S. Thank You very much.

Awesome Sales Team

Don Jacobs took a difficult situation and got us approved. Then they put us in a brand new jeep that we could definitely afford at a great monthly price. Don advised us of many different scenarios and helped us decide on the right way to go. We are now planning to trade in our other car in the next special they have. Don even took time to educate my wife on how to program the car with the Bluetooth and the radio. But he wasn't done there. He also scheduled our first oil change with an email reminder set up in the Klaben system. We had also shopped at Fred Martin Jeep in Barberton and were treated like we did not matter. As a matter of fact they told my wife there was "no way you're getting that car". She made sure they were aware of our purchase afterwards. Don went over and above with what could have been a very stressful day. Thank you Don! And Brain was very efficient and really easy to work with.

2016 Jeep Cherokee

Smoothest, least stress new car buying experience I have ever had in in 50 years of car buying. Caleb Jacobs was very professional and respectful of my time. Had all the answers and made the purchase a very pleasant occasion. Kim did a super job explaining the service program, warranty and financing. Great place place and I look forward to having my new vehicle serviced at Klaben.

Klaben has been amazing!

Gary Damis with Klaben has been superior! He helped me get into the car I wanted when no other dealer would. I'd recommend him and Klaben to anyone looking for a new or used car. Thanks Gary!

What a great experience!

My daughter and I stopped in to find out about leasing a car. We Weren't even planning on doing anything, but Steve and Nick put us at ease and worked a phenomial deal for us! We love our new Jeeps and will be back to lease or maybe even buy again! Thanks Steve and Nick!!!

Recall

They are very profissional at what they do...and do it well. I recently worked with Justin and am always asking for Joe Hilliard to take care of my Jeep...I feel I can't trust them both.

Great Sales Rep

I purchased my 2016 Jeep Cherokee from an excellent salesman, Caleb Jacob. I needed my new vehicle checked and their service department was friendly and efficient.

Easy dealing

Second car/truck I have bought from Justin Bolin. I stopped one night, we spoke, then text and talked next day over a deal. Deal was in place by 11am, came in next day at 930am to pick up my new Ram.

Another Great Service Experience!

I had my 2015 Ram 1500 CrewCab Limited in for warranty work to adjust the factory alignment on one of the rear passenger doors and to correct a factory paint defect on the same door. A few other minor warranty issues were addressed as well during the same visit. Corey did a great job of listening to all my concerns and never once made me feel as I was being overly picky, which I admittedly tend to be. I was quite impressed with Corey's "can do" attitude when it came to fixing what I thought needed fixed and I genuinely feel he was acting in my best interest, which I think is a rarity these days. Also, had a positive similar interaction with Artie down at Klaben's Body Shop. Great job to Corey, Artie, and the rest of the Klaben team!

New Sale

My experience was awsome. Can not speak any higher of Gilbert or the way I was handled. Highly recomend this dealer. And yes, They are closer than you think!

Prepared And Ready! ( Nate will Understand! )

My Ford Escape decided we should part ways so I was connected to a friendly guy in Sales, Nate Bryant at Klaben in Kent . He was on the ball and no BS, he worked with me till we found exacyly what I wanted! And I am tough, I know what I like and what I don't and he never pushed me or made me feel like I as wasting his time or that he needed to move on to the next customer! Awesome Experience!! When it came time for the Financial end of things I couldn't have been more pleased. Brian Franklin was fast and efficient, not to mention a nice guy and funny too! I don't think after this I will go to any other dealer!! Thank You Klaben Team!! Barb Riley

Awesome Experience!

Unfortunately my car was hit by a careless driver and totaled; I found myself in the market for a car, and fast. I found a vehicle online that I liked and visited the Klaben used lot to take a look. Gary Damis, who oversees the lot, was beyond helpful, accommodating, understanding, and honest. I looked at other similar vehicles that day, but came back to Klaben because of the service they offered. Gary treated me like a person, not a deal, and even made my three-year old daughter who accompanied us on the search, feel comfortable (and won her heart). The whole Klaben team worked efficiently to meet m y financial needs, and get me my car quickly and in tip-top shape. It was a completely painless, and actually pleasant experience, and I could not be happier with Gary and Klaben Auto. It is definitely "our place" for cars now, and I will certainly recommend them anytime I get the chance! Thanks again to Gary, who is a top-notch, honest, friendly, and reliable guy, and to Klaben for being there when we needed them most!

Beyond accommodating, awesome customer service

Steve Stephens and Nick Brandt worked incredibly hard with me to accommodate my financial needs. They were both extremely patient, understanding, kind and went the extra mile in every category.

Awesome Experience!