King Windward Nissan

I have purchased my Infiniti G35 in 2010 from King...

I have purchased my Infiniti G35 in 2010 from King Windward Nissan. The car was perfect and have never had any issues with the car itself. I was greeted by the saleswoman in an instant. I was sold on the Infiniti after the test-drive. It was a very fast process and seemed like the saleswoman was interested in making a sale. During the sale, my final price was quoted with GAP insurance. Because I had already been pre-approved through my bank, I chose not to use their financing option. Basically I ended up paying for their GAP coverage and my banks GAP coverage. Shouldn't they have known to remove their GAP coverage since it is a financing add-on? Well when I contacted the finance guy at the time, he asked me to give him the account number and they would reimburse me the money. No money was exchanged. I decided to not worry about the $300+ because he seemed to not care. Recently I was involved in an accident where my car was totaled. I purchased King Windward Nissan Pre-Owned 5 Star Warranty from Warranty Solutions. Once the car is no longer in-service, the purchaser is entitled for a return on what's left on the coverage of the vehicle. I have been trying to receive a straight answer from the finance department for months. The team doesn't seem to care much. I have been told I would be contacted by their Customer Care manager; 12 days later still nothing...

12-23-12 > I had made an online inquiry and Lahela...

12-23-12 > I had made an online inquiry and Lahela responded within the hour. She was very friendly over the phone and so I made an appointment that afternoon. She met me at the front door and from our meet and greet she was so warm that she made me feel like family. She had the Altima I inquired about ready for me and when I got to the dealership my interest shifted to the All New Pathfinder. Not once was she pushy. She helped me walk out of there with a brand new Pathfinder with zero down and monthly payments were still within my budget. She had answers for all my questions and explained every feature of the vehicle to me. I had pudchased 3 vehicles in the past from other manufacturers and not one of them showed me where to find wipers or headlights or even explain the functionality of dash features like Lahela did. Just before we left the lot she took the Pathfinder back to have the guys re-vacuum the seat because they missed a spot. She made the whole experience painless. She also made follow up calls and sent emails to see if we are still happy with our purchase and offered her further assistance. I recommend Lahela if you want a no pressure, painless and very friendly and informative experience. WE LOVE YOU LAHELA!

Outstanding Customer Service

I rate King Windward Nissan Service department outstanding. The service consultant Mr. Doug Bayot was very helpful in ensuring that my vehicle was covered under the extended warranty for the transmission which had gone out. He had my transmission replaced and had my vehicle finished within 5 days. I highly recommend any customer to him and this dealership. I will not take my vehicle to anyone else or other dealership for service repairs. If their was rating of 6 stars, this dealership would get it hands down.

DOUG BAYOT does the bare minimum of his job requirement...

DOUG BAYOT does the bare minimum of his job requirement and nothing more - he does not provide accurate or time efficient customer service, and on the two separate visits we worked with him, exhibited little competency and concern with regard to our vehicle and us as customers. The simplest request from our first visit was to update our contact information, which despite his confirmation was not changed. If this dealership is convenient for you, REQUEST JASON ARAKAKI TO COMPLETE YOUR SERVICE!! He has helped us in the past, providing better customer service by calling to keep us updated about delays with the estimated wait time, offering options like a loaner or rescheduling when the time was significantly more than expected, and trying to offer the most cost efficient way to complete repairs.

when no other dealer would, they went to great lengths to...

when no other dealer would, they went to great lengths to find a creditor that would work with me!!!! they did so in a way that mad me feel very comfortable dispite my finiancial situation.

Worst sales person I've EVER delt with, EVER!!! VERY...

Worst sales person I've EVER delt with, EVER!!! VERY RUDE!!! Dana and the rest were however, were actually great; save yourself the grief and visit anyone but sherman.

I had my choice of dealerships to take my car in for...

I had my choice of dealerships to take my car in for warranty service. New City Nissan is within walking distance. I chose to take it to King Windward because 1)I purchased my vehicle there and 2) they promised me a loaner. I took my vehicle in and arrived early for my appointment. They took my vehicle in, but they had NO LOANER. Rather than offer me a shuttle ride somewhere or provide me with some option, ANY OPTION, they made me wait in their lounge for THREE HOURS. This wouldn't have been so bad if I hadn't had my three year old with me. This was absolutely unacceptable. I told them as much when I received a survey from the service department. Never got so much as a sorry. I WILL NEVER TAKE MY VEHICLE THERE AGAIN.

My experience at King Windward Nissan was second to none...

My experience at King Windward Nissan was second to none for countless reasons. From the moment that I walked into the dealership, I was treated with superior customer service and patience. The salesperson answered all of my questions and he had provided me with all scenarios (whether to trade in my used car or sale it privately; and whether to lease or buy). Rather than forcing me into a random car (as many dealerships do), they provided me helpful insight and a variety of models that would best fit my active lifestyle. Throughout the transaction, I felt that my best interest was at heart and there was no pressure placed on me to "make the sale". Even after I signed the forms (which were explained to me thoroughly) they assisted me in finding the best possible insurance quote. I left the dealership completely satisfied with my experience, and will certainly return for my future purchases. I highly recommend King Windward Nissan to anyone who is looking for a honest and exceptional experience that will never be forgotten!

Excellent Dealership

I don't like shopping for a car (or servicing one at that), but after I went to King Windward Nissan I can say that they make it easy and simple. They seem more honest and up front from other dealers I've experienced. I've had great experiences with their service department as well and their facilities are beautiful. I did not expect to be "comfortable" while waiting for my car to be serviced.

This is my second car I leased from King Winward Nissan...

This is my second car I leased from King Winward Nissan and could not be more happier with the experience that they gave me. I always receive the best service and they always make me feel important. Thank you, King Winward Nissan and John for always putting me first.

Dana and the whole staff at King Windward Nissan were...

Dana and the whole staff at King Windward Nissan were wonderful. Dana worked with me extensively around my schedule and my issues with my trade in. I will absolutely recommend this dealership to anyone looking for a new or used vehicle. Out of the 3 cars I've bought so far in my life this was the easiest, most pleasant and most fun experience of them all. Thank you all so much.

I purchased a Nissan Leaf after being on the waiting...

I purchased a Nissan Leaf after being on the waiting list. The staff did a great job of explaining all the features and benefits. THe paperwork was done quickly and efficiently and finance beat my bank's rate. Overall the best car buying experience I have had.

Our experience at King Windward Nissan was GREAT! Jonn...

Our experience at King Windward Nissan was GREAT! Jonn Davis was a great help in getting the ball rolling on our NEW 2011 Nissan Versa. John answered all of our questions to our satisfaction. We would recommend John Davis to our friends, if they were looking for a new car on the Windward side. The Finance Manager Rob Stewart was a great help in obtaining financing for our new 2011 Nissan Versa. Rob went out of his way to check with all that was available for financing our 2011 Nissan. And we were very satisfied with the results. Rob Stewart was very friendly and answered our questions to our satifaction. YES!!! I would recommend this dealership to anyone. The employees were very friendly and were went out of their way in helping us. The car lot itself was neat and clean, the cars were easily presentable

My overall experience was very good because of honest and...

My overall experience was very good because of honest and hardworking employees. Their patience and execution made it easy for a new car owner like myself transition through the process timely.

Cheryl was extremely friendly warm, straightforward and...

Cheryl was extremely friendly warm, straightforward and helpful. The whole process of buying the car unfolded with ease, grace and rapidity, no hassle of any kind, and I am very grateful. Thank you Cheryl!Robin Randolph

Cheryl's service and product knowledge were exceptional. ...

Cheryl's service and product knowledge were exceptional. She showed me inventory that met the description of what I thought I wanted, but also provided me with alternatives and options for consideration. I wasn't looking forward to the hassle of buying a car, but Cheryl's patience and sincere desire to help made the process painless. Thank you Cheryl for helping me find what I really wanted!!

Why you ask...Matt was great! He deserved my sale since...

Why you ask...Matt was great! He deserved my sale since he didn't waste my time doing the typical car sales routine. I have no problem paying a few extra bucks to someone who treats me with respect and understands that my time is valuable. I walked away from another dealership because they didn't value my warning of how many vehicles I've purchesed and know the routine far too well.Thanks Matt, you will get referrals from me.MatthewOh, and Finance Guy...little pushey on selling some extra's.

I sent everyone an email and recived the my best quote...

I sent everyone an email and recived the my best quote from this dealer. It was no haggle and I was in and out very quickly. I was happy I got the best price from this dealer, because I have previously used their service department and was treated well.

I recommend this dealership to anyone. We worked with...

I recommend this dealership to anyone. We worked with Lahela who provided such awesome service. She answered all our questions, went through all the features of the vehicle that we were purchasing, showed us other financiag with Nissan Motor Corporation, and provided exceptional service. Most of all Lahela took the time to come in on her day off to assist us in the purchase of our vehicle. That is just going above and beyond. Not only from the beginning was there great service but all the way through financing and out the door it was an awesome experience. Thanks Lahela and Windward Nissan for making this the best experience ever in the purchase of our vehicle.

Lahela at King Windward Nissan was terrific!! She was...

Lahela at King Windward Nissan was terrific!! She was very knowledgeable about the different models & the services they had to offer. She answered all my questions. She was very friendly and she did not pressure me at all. She helped me keep within my budget. I am totally happy I chose King Windward Nissan & Lahela to help me buy my new Rogue. I would definitely recommend her to all my friends and family.

Marc was very straight forward and didn't give me the run...

Marc was very straight forward and didn't give me the run around about the prices. He didn't waste my time by trying to negotiate with me. I asked what was the best price he can give me and it was the best price compare to other dealerships. He made things simple and since it was my first time purchasing a car, he made it hassle free for me.

Both Marc and Cheryl were very outgoing, friendly and...

Both Marc and Cheryl were very outgoing, friendly and knowledgeable. There was no pressure to buy. A great car buying experience! Went there one night with my wife to look at a Rogue. Test drove a Rogue and decided it was to cramped. Looked at the Cube and liked it. Came home and researched the Cube and gathered trade in info on my Murano. Went back the next night and drove away in the Cube.

As far as I am concerned, when things go as I expect they...

As far as I am concerned, when things go as I expect they should that means it was a good buying experience. No hidden surprises in price and no pressure to add any extra packages. I did nevertheless get two of the extra packages offered. The delivery of the vehicle was as good if no better than expected. Very happy.

From the time I walked in for servicing to the time I...

From the time I walked in for servicing to the time I picked up my plates everyone at King Wardward has treated me like a family member catering to my every wants and needs :) they made buying my first brand new car a priceless experience. Matt Lau is the best ever!

Staff were very friendly and helpful--not pushy or...

Staff were very friendly and helpful--not pushy or impatient about purchase decision. I just assumed all the dealerships were one big family (as I'm sure in concept they are) but I soon realized that altho the cars are the same, the services are different. Cheryl did such a great job patiently showing the different lines and options available. Sherman crunched the numbers and Ryan was very patient in the post sale process. Appreciate very much the excellent customer service!

This was by far the best dealership I have had the...

This was by far the best dealership I have had the pleasure of doing business with. Start to finish every question was answered and any issue was addressed immediately. The entire staff was friendly especially my dealer Lahela Kalua whom I highly recommend.

Marc Nakanishi was very friendly and helpful. This was my...

Marc Nakanishi was very friendly and helpful. This was my first car and had no idea what i had to do or needed. He walk me through everything step by step and gave me a great customer service and idea about what i needed or want. He also gave me good deals on the car and my monthly payments.When i came to pick my car up it was all clean and ready for me.my experience with king windward nissan was very pleasant and will recommend to everyone.

I dropped by the dealership earlier in the week to test...

I dropped by the dealership earlier in the week to test drive the Juke. I told Mark that I wanted to buy on Saturday.I ended up selling my other car and realized I didn't have a ride over to the dealership which is about 20 miles from my house. I was very happy that my sales agent came and picked me up at my home in Honolulu!Also, I got a loyal return customer discount. He also helped me get my payment down to my budget my offering me several different options!

The reason why I rated King Windward Nissan so highly,...

The reason why I rated King Windward Nissan so highly, was because of my overall experience. I contacted them via Email, and they promptly answered all my questions and concerns. When I decided to purchase through them, they greeted me politely and began to help me through the purchase process. They weren't pushy at all, and I felt like I wasn't obligate to anything I didn't want. They understood my vehicle needs, and catered to help me find the best possible vehicle in stock. I left feeling happy that I found a car I liked, and if I'm in the market for another vehicle, I would gladly go back to King Windward Nissan.

In the 2 weeks my wife and I been shopping around for a...

In the 2 weeks my wife and I been shopping around for a new car (for her), we've encountered every sort of "car salesman", including disinterested ones who sized us up from the moment we entered, and pushy aggressive salesmen that attempted to bury us in something beyond our means.At King Windward Nissan we were greeted in a friendly manner. The salesman was very well knowleged in his inventory and answered all our questions honestly and never direct us to anything we weren't interested in.I would like to put a particular emphasis that the salesman continued to provide excellent customer service and gave us additional incentives even AFTER we informed him of our decision to purchase. This is a SUPER PLUS in my book.Let me take the opportunity to share (vent) some of the experiences we had at some of the other dealers before and after visiting King Windward Nissan...-------------------------------------[a car well above our budget] "C'mon in and sit down and we'll make it work for you" [...groan]-[when asked about how long a special delivery will take] "about a month" [later] "two months" [later when explaining it to my wife] "maybe three months to play it safe" [note: salesman at windward Nissan said 3 months from the start]-[when asked if they had a car in stock at a dealer in Kakaako] "it at our other lot (in Aiea), my manager told me to drive you there" [No thanks, maybe we'll take a look later] "If I don't take you there, I wont get credit for the sale" [Could you give me your business card and I'll be sure to give you credit] "um..." [Then hesitantly hand me his name and number handwritten on notepaper]-[upon seeing the Nissan Versa for the first time in a used car lot] "This car is going for $12,000" [my wife falls in love with the car and joyously praises it] "Oh I'm think I'm mistaken, it's $13,000"--------------------------Don't get me wrong, we had good experiences at many dealers as well, these were just the worst that stick out in our minds. :DSimply put,King Windward Nissanfriendliest sales teambest inventory (smaller than others... but more VARIETY OF COLORS)icing on the cake... THE BEST PRICE... ADVERTISED!!! beat the other dealers with ZERO haggling!!!Thanks, you guys ROCK!A+++++++++++++++++++++++++++++++++++

Lahela was awesome from beginning to end! I filled out an...

Lahela was awesome from beginning to end! I filled out an online inquiry at about 7:30pm and received an email and call back before they closed at 8pm. Was approved for financing with great pricing before I even set foot inside the dealership - not your typical "preapproved" but spend 4 hours at the dealership filling out applications and waiting for approval. When I actually did go into the dealership the next day, I test drove the car, did all the paperwork, and drove off with my new ("used") vehicle in less than 1.5 hours! Would definitely recommend Lahela to everyone who wants friendly, fast, honest service when shopping for a new car - I know I will go see Lahela again if/when I need to upgrade!

King Windward Nissan has some very nice and patient...

King Windward Nissan has some very nice and patient sells. Cheryl is one of them, a very funny yet honest and knowledgeable lady. She literally could answer every single question i asked. She even spent awful lots of time to help us get a lower insurance quote. I was definitely happy with the service. Also, her boss-Sherman is also very friendly Thanks for everythingYoursKev

I was very happy with the service!! Love my car I will...

I was very happy with the service!!Love my car I will definitely comeback for a newcar!!Don't have much comments but happy to have responded to the invitation from the dealer!!My previous car was a Nissan Titan as well 2008 Nissan is da bomb.Mahalo nui loasylvianne

MATT LAU WAS VERY HELPFUL TO ME. I LIVE ON A DIFFERENT...

MATT LAU WAS VERY HELPFUL TO ME. I LIVE ON A DIFFERENT ISLAND AND WAS ABLE TO PURCHASE MY CAR WITHOUT EVER HAVING TO BE THERE. HE COMMUNICATED TO ME THROUGH PHONE AND EMAIL AND WAS VERY PROMPT AND FRIENDLY. HE ASSURED ME EVERYTHING WOULD BE TAKEN CARED OF IT WAS. THEY SHIPPED THE CAR TO ME AND WHEN IT GOT HERE IT WAS IN PERFECT CONDITION. I WOULD HIGHLY RECOMMEND THEM TO ANYONE. THEY ALSO GAVE ME A GREAT DEAL ON THE PRICE WHICH INCLUDED SHIPPING THE CAR. I AM VERY HAPPY WITH MY PURCHASE.

I was very pleased with the service that we received at...

I was very pleased with the service that we received at King Windward dealership. I have only purchased high end cars for the last 20 years and have had good and bad experiences. I was very happy to find out that the service at King Windward was even better than BMW, Volvo and Mercedes. Our sales Person, Cheryl was very friendly and knowledgeable about the Truck we were looking at and due to her we decided to purchase a truck from Nissan verses Ford and Toyota. Cheryl understood our requirements and needs and was able to find exactly what we requested without wasting our time. I called her at 7 pm and said we are on our way and told her exactly what we were looking for. We only had 45 minutes. She met us at the front door with a big smile and umbrellas in her hands and we walked in the rain and test drove our truck. She explained many details and was so confident in what she was selling that we were sold. I have been a high end sales person for 25 years and it is not always easy to sell a sells person. Cheryl has a great sense of humor and honesty. She is a wonderful sales lady and represents the King Windward Nissan group well.The finance department was also wonderful to work with and gave us honest answers to our questions. They worked with us to find the BEST plan for our situation. My Son is thrilled and proud of his new truck and we would highly recommend King Windward to others. I would say that overall the King Windward group is a happy and well operating business and it shows in the type of people they have working for them. This positive feeling is felt by customers teh minute they walk in the front door.This truck purchase was a wonderful- fun experience and I hope that our relationship with this dealer continues as we have many more cars and trucks to purchase in the near future.

Great service. Everyone that I dealt with at King...

Great service. Everyone that I dealt with at King Windward Nisson was exceptional. They went out of their way to make sure I got my new truck that day. Overall I had a great experience and look forward to dealing with King Windward Nisson for all my maintenance checks and car washes. Thanks for everything

Matt Lau was an excellent salesman. Throughout the whole...

Matt Lau was an excellent salesman. Throughout the whole process he was very professional and helpful. During negotiations he was very fare and made the experience a good one. Usually that is the part of the process that isn't comfortable but Matt Lau was polite and fair. I will be recommending this dealership and especially this professional salesman to friends and family. Thanks for everything.

The reason why I came in and bought from your dealership...

The reason why I came in and bought from your dealership was due to Matt Lau's responsiveness, professionalism and great customer service! He was the only one, out of 4 other dealerships that listened to what I asked for (over the phone) and responded with exactly what I requested! I was sold before I walked into your dealership!

The entire experience was wonderful. Quick and easy. ...

The entire experience was wonderful. Quick and easy. Mike gave us all the information we needed to make an informed decision and then made the process quick and easy. I would recommend this dealership and salesman to anyone interested in buying or leasing a car.

Having to purchase this truck from another island, they...

Having to purchase this truck from another island, they made the process simple.Their service was beyond expectations and they could not have been more pleasant and professional to deal with. I would recommend them to anyone looking for an honest and straight forward experience, which is rare today. The service department has been excellent getting the truck ready for shipping to me.Mahalo and AlohaScott

Lahela was an amazing saleswoman...she made us feel...

Lahela was an amazing saleswoman...she made us feel comfortable and did not pressure us to buy. She is very knowledgeable about the truck we were looking at and very accommodating on showing us everything the dealer had on the lot. I felt we got the very best truck at a great price. Thanks Lahela!

All of the guys at King Windward Nissan were friendly and...

All of the guys at King Windward Nissan were friendly and extrememly informative. My family and I had a great time at the dealership and were able to take home an awesome vehicle too. We love our car and really can't wait to go back in and visit everyone.

This is the best experience I ever had purchasing an...

This is the best experience I ever had purchasing an automobile. I am telling all my family and friends to visit Matt Lau at King Windward Nissan.Matt is extremely professional and knowledgeable about the vehicles he sells.Thank you very much King Windward Nissan!

We dropped in to look for a used car for our daughter. We...

We dropped in to look for a used car for our daughter. We have a 2009 Maxima, a 2008 Frontier, and a 2005 350Z and we've purchased many used cars from King Windward Nissan going back to my wife's first car in the early 80's. We were glad to see Sherman that day, who introduced us to Cheryl. Cheryl was professional and friendly, Sherman was professional, friendly and provided us with a perfect suggestion that led us to purchasing a 2010 Cube and 4 Nissans in our driveway. So far, we've kind of been "lifelong friends" with King Windward Nissan -- what a trip.

In 2004 we purchased our first Mini van (toyota sienna...

In 2004 we purchased our first Mini van (toyota sienna 2001) from Bobbie at the old location-King Windward. We really loved the services than, such a smooth, no pressure, and relax environment. Well, throughout the years we purchased a house made some bad choices of getting another vehicle at Tony Nissan, only to have it repoe and place me in a bad credit area, this happen in 2006. This year we finally paid off our mini van and was really happy that it took us through alot but, it recently started getting old and it was time to retire, which was really sad because that meant for us to literally go car shopping on my bad credit. Very little to put down we first went to Servco Toyota and my gosh, talk about being treated like dirt and to a point on our first contact with the sales person there it felt like "We were waisting his time" We really felt bummed, not knowing what to do or who to turn to for help. We do pay our bills but, can't change it on the credit report! My husband to he tried going to Tony Groups in Waikele and they too turned him down in an instant! Then, I tried one more time but, before trying I prayed and ask God "Okay, if this is your will you will open the doors" and I hit the submit button. The next day, I had a nice friendy gentleman call me up and said "Hey, Millie I will try my hardest to see what I can do to get you in a vehicle today!" at first, I didn't believe him but, I said okay! Throughout the whole day he was working with mostly me and then my husband. By the end of the night Mark and Matt had me driving home with a 2008 Nissan Quest. King Windward Nissan never gives up on their customers, they never give you unworthy answers or facts, they never make you feel like a your a piece of crap, especially in today's society. Our economy is bad and yes, we have been late on our mortgage that really screwed up on both of our credits and yes, I made a huge mistake of listening to a friend to buy a titan back in 2006 and go over my means of living...But, King Windward Nissan Mark and Matt never once made me feel uncomfortable! In fact, they treat you as if you are family! I will always and forever be loyal to King Windward Nissan..because it's not always about the money, nor the credit! It's about building your customers hope and trust! Thank you King Windward Nissan for having such a splendid staff of employees...Amazing, truely amazing!Much Aloha,Millie Ho

Cheryl was very intuitive and helped us make a decision...

Cheryl was very intuitive and helped us make a decision fast. Since we knew we didn't have the greatest credit she ran our budget first and showed us the cars within our price range. She was also VERY HONEST which we greatly appreciated and told us which used cars were still covered under warranty and which would be a better investment in the long run (maintenance and durability). After we had decided and were awaiting approval on our new (used) vehicle, she offered to call us instead of having us wait on the lot (for who knows how long) and that all the paperwork would be ready when she called (which it was!).Maybe it's because she started in the service department, or maybe she just really cares about making sure the right vehicle finds the right owner. Either way if she's still working there when this car is on it's last legs (which will probably be a while), we'll definitely ask for her (or demand she be re-hired to be our sales person hehe)Thanks for everything <3

Best car-buying experience I've had. After an...

Best car-buying experience I've had. After an internet inquiry on the night before, Cheryl and Sherman (Cheryl's manager) gave me the phone call by 9:30am in the morning, with some discussion to ensure they have the exact car/color/option my wife wanted. By 11am, I had a price quote over the phone and was ready to buy. When I walked into the showroom, Cheryl was ready to work with me and via the finance manager, I drove the car off the lot within 90 minutes. The time I spent with Cheryl was surprisingly pleasant (relatively speaking compared with other "sales-persons" from my experiences from Cutter Mazda, Pflueger Honda). The process with the finance manager took slightly longer than expected with him trying to sell me extended warranty, rust/paint protection, and gap insurance. I realized the finance manager has to do his job but really, what part of "no, I don't want it" can be understood as "I need more convincing". Then there's the "Oh but it's only 10 dollars more a month". Well, if it's so insignificant, why not give it to me for free? I don't want to take anything away from Cheryl and Sherman. If I need another Nissan, I would definitely go back to this internet sales team. Perhaps I'll just have to be more firm with the finance manager to get the perfect experience.

The day that I walked into Nissan, initially I wanted to...

The day that I walked into Nissan, initially I wanted to look and test drive the 2010 Cube. So I had asked to speak with Cheryl (we had corresponded via email prior to the purchase and she kept me up to date with any specials that had gone on) and she was very friendly. The process was fast, however not rushed and I spoke with Sherman Lee, who was the floor manager that day and again, very friendly. Everything was approved and I got to take my new car home that day. I was surprised because I don't know of any other dealerships that complete that in that amount of time. I enjoyed the overall customer service there. I would recommend anyone to go to this store because they will enjoy it as much as I did.

Excellent service. Very helpful. Provided honest...

Excellent service. Very helpful. Provided honest opinions.Never pushy. Never felt like I was being cheated as with other dealers.Cheryl was very friendly making us feel very comfortable throughout the entire process.The manager was also very pleasant to work with.

Cheryl efficiently and professionally demonstrated new...

Cheryl efficiently and professionally demonstrated new vehicles to me and my wife. She energetically made our visit to the dealership an experience we will not forget. We purchased a 2010 Nissan Cube. I will definitely recommend Cherly to my relatives and friends. Dealership has friendly sales and service representatives. You can be proud of this based on my experience.

I was looking to buy a Nissan 370z and had asked for...

I was looking to buy a Nissan 370z and had asked for price quotes from the Nissan Dealerships here on Oahu. Cheryl Nakamura at King Windward Nissan was professional, friendly, and quick to respond giving me a fair and reasonable price on the first try within a half hour of contact. The other guys where not as attentive and dragged their feet when it came to giving me their best out the door price. Well, needless to say I ended up purchasing my vehicle from King Windward Nissan the same day and was impressed by Cheryl and the staffs great customer service.

Cheryl was helpful on the phone and in person. She was...

Cheryl was helpful on the phone and in person. She was organized, attentive and ready with answers to my questions. Everything flowed smoothly with the purchase. The financial officer was patient and helpful in explaining issues related to the waranty.

We started our search for a used vehicle with Lahela...

We started our search for a used vehicle with Lahela weeks before the actual purchase via email. From the start her customer service was outstanding. When a used 2008 Nissan Pathfinder showed up on the lot...she made sure that we were the first to know. Meeting Lahela, test driving the car, negotiating the sale and meeting with the finance person took us only two hours---WOW! Lahela's outstanding customer service before, during and even after the sale has truly made us happy, satisfied customers. Mahalo Lahela.

I am giving King Windward Nissan a Great review because I...

I am giving King Windward Nissan a Great review because I just bought a brand new versa from them and I am extremely pleased with all areas of service. They offer a very friendly staff and quality service. They also have the best deals/rates on the island.

Exceptional service that was timely and made us feel...

Exceptional service that was timely and made us feel comfortable and secure in our purchase. We received all the information and details we needed to make a good decision on the vehicle we wanted and the additional features we desired. Matt had informed other personnel that we were coming in that day so we were greeted at the door and were able to meet with Matt and Nashua as soon as they were available. We have purchased three cars from King Windward Nissan in the past 5 years and we have always been satisfied with the service and the way in which the entire dealership does business.

The entire lease process was smooth and relatively stress...

The entire lease process was smooth and relatively stress free. Cheryl took good care of me. Cheryl displayed excellent customer service skills and provided prompt responses to my calls and emails. She was extremely patient and provided all the needed information.

What can I say except that King Windward has excellent...

What can I say except that King Windward has excellent customer service.

Sales process was easy and efficient. Dealer dealt...

Sales process was easy and efficient. Dealer dealt honestly with me. They had the vehicle I wanted with the features I wanted at a price I could afford. they answered all of my questions, and explained everything about the vehicle. The dealer provided financing at a competitive rate.

I was referred to King Windward Nissan by my son whose...

I was referred to King Windward Nissan by my son whose mother-in-law had just purchased a new Versa. Since my former vehicle (16 years old) had just expired, I decided to check out the same car for myself. I found Matt Lau (my salesman) and all the others I dealt with (forgot the names, sorry) very friendly, not pushy, and straight-forward. I appreciate that. Everyone I dealt with including credit (which I didn't use), and parts (for a special order) were extremely nice to do business with. Matt was especially kind to install my plates on my vehicle for me. I will gladly refer family and friends to this dealership for future purchases. I'll definitely be using their service department, too.

We were not pressured into anything; we were able to look...

We were not pressured into anything; we were able to look around without being hassled, and not shown something we wasn't interested in. We have been pressured in the past at other dealers, and we walked away prior to making any decision at all. We were able to get in and out in one day for the purchase and follow on with the Windward Nissan has been great.

From entrance to exit, purchasing a new car from King...

From entrance to exit, purchasing a new car from King Nissan could not have been easier or more pleasant. Our salesperson, Matt Lau, was truly first-rate and knowledgeable...he even polished off a slight fingerprint smudge on the car's door framebefore we left. I've purchased a few cars, but this was the first time I've left a dealership feeling relaxed and happy.

King Windward Nissan is a great all-around...

King Windward Nissan is a great all-around dealership--from its sales to service departments. Its personnel is the most helpful you'll ever find when buying and servicing a car. It should be the prototype for all car sales and service dealerships.

This is the second Nissan that I have purchased from King...

This is the second Nissan that I have purchased from King Windward Nissan in less than three years. My first sales experience was exceptional, and I have been bringing my Murano in for service and have always been 100% satisfied. It was the obvious choice to return for my second purchase. Cheryl was very thoughtful and offered to deliver my new Sentra to my home. At the same time she picked up my trade-in. The trade-in's battery needed to be jumped, and she took care of that too and drove it away for me. That's what I call exceptional customer service. In addition to Cheryl, everyone including Nashua Solidum, Bill Mickelsen, and the other salesperson (I'm so sorry, I can't remember his name, I'm sure I have his business card) who took the time to show me the cars and take me for a test drive was wonderful.I highly recommend King Windward Nissan to family and friends!Susan Freitas

Cheryl is an excellent sales person. She was a...

Cheryl is an excellent sales person. She was a tremendous help and I will probably call her for further help with our vehicle. I love the 2009 Murano we are leasing. The nofumbling for keys are the greatest. I will definitely recommend Nissan, especially Marcand Cheryl.

Lahela was superb and assisted us in more than car...

Lahela was superb and assisted us in more than car buying. We just arrived to HAwaii and she gave us good hints at places to live, places to eat, and in the process, she sold us a great car - and at a good price. We shopped around for 6 weeks, every day, internet, dealers, craigslist, etc... and got the best deal at Windward Nissan. Lastly, she is great at follow up and remembers you when you return to the dealership! Tom and Veronica and Baby Eva!

Working with Cheryl Nakamura was a pleasure. I was so...

Working with Cheryl Nakamura was a pleasure. I was so pleased and glad to have worked with King Windward Nissan's Internet Department Rater as compared to other dealerships. The promptness and the thoroughness of their Customer Service responses were excellent. Not only Cheryl, but all the employees that I encountered during my experience with King Windward Nissan were friendly and helpful in taking care of my automotive needs. King Windward Nissan's prices were the lowest I found compared to the other dealerships. Overall, I would definitely look forward to working with King Windward Nissan again and I will and have already recommended them to my friends and family.

King Windward Nissan is Number One in my book. Their...

King Windward Nissan is Number One in my book. Their staff is friendly, helpful and extremely professional. They were able to take me in quickly and work with my busy schedule. The repairs were completed in a timey manner and it was a pleasure to wait in their nice, clean & comfortable lobby. I have dealt with many other dealerships in the past but none have been as professional as King Windward Nissan. I will continue to use King Windward Nissan for all of my repair work and especially when I buy a new car. I will definitely recommend them to all of my friends and family.

I truly enjoyed my online buying experience with this...

I truly enjoyed my online buying experience with this dealership!! It was so easy to use the website and the sales staff were promp and efficient. They worked better then the other Nissan dealerships I worked with in the past. I'm definitely telling my friends and family about King Windward Nissan, they are hands down the best!!

We were looking for a used vehicle for some time and were...

We were looking for a used vehicle for some time and were very apprehensive about entering the market. We've had so many negative experiences with car dealerships over the years but we tried to keep an open mind. A safer approach on-line proved to be the ticket for us. We had narrowed our quest to a specific vehicle/year and narrowed down the available dealers. By far the best offer we saw was offered on-line through King Windward Nissan so we initiated an offer and was guided through the process by Lahela Kau-Aki. Our experience at King Windward Nissan was pretty painless and we walked away with a vehicle that had low mileage, was clean, and fit our budget. Lahela was very knowledgeable of the vehicle and showed us the features both inside and out and helped us negotiate through the paperwork rather quickly. King Windward Nissan even worked to help us get the best financing through a local FCU in the area too and the savings pleasantly surprised us. As most people do, when you have a bad experience you end up telling ten friends and they tell ten friends and so on. But once in a while you end up with a great experience and the same holds true. I've already recommended King Windward Nissan to a few friends looking for cars and I recommend anyone to come down to King Windward Nissan if you're looking for a deal, no hassles, and a friendly face in Lahela Kau-Aki. Aloha!

Aloha, initially I purchased a 2008 Titan King Cab in...

Aloha, initially I purchased a 2008 Titan King Cab in 2007 and worked with Shawn. He was very friendly, helpful and not pushy. Anytime I had a question regarding upgrades to my truck, Shawn was always available. At the time of purchase, the King Cab wasn't what I originally wanted but it was what I could afford. But throughout 2008 I would check all 3 Nissan dealer(s) newspaper ad(s). In September, I contacted King Windward and New City Nissan. I explained to both parties that I wanted to trade-in my 2008 Titan King Cab with the hopes of upgrading it to a 2008 Crew Cab. In the end it was Lahela and King Windward Nissan that was willing to work with me. So one Saturday night in September, my mom and I drove (from Wai'anae) to Kaneohe and met with Lahela. She was very friendly, helpful and willing to work with me. And to make a long story short, my mom and I drove out of King Windward Nissan's parking lot with a 2008 Nissan Titan Crew Cab. I'm very happy with my truck and would gladly recommend Lahela as a sales person to anyone interested in purchasing any Nissan vehicle.Mahalo & Aloha Lahela

Lahela made our overall experience outstanding. This was...

Lahela made our overall experience outstanding. This was the fastest we have ever bought a vehicle (this is our 7th car)and by far the most satisfying experience. NO HASSLES!!! That is very important. The price was what we expected. The website is very user friendly! And meeting Lahela and taking us through their process was the icing on the cake! We are recommending King Windward Nissan to all of our friends and family!!!

Talk about being worth getting lost. We went out looking...

Talk about being worth getting lost. We went out looking for a new truck, and stopped at Tony group and all the others and were unimpressed with their pricing and service. So we knew there were dealers in Kaneohe, and decided to drive over and see for ourselves. Not knowing the area, we nearly got lost, but found our way there, and started out thinking it wasn't worth the drive. Lahela was awesome. She got us a great truck at an awesome price. Of course it took some time to do all the paperwork, but the whole staff was great. The finance officer who worked with us was able to get us a better interest rate than even our own bank who we've had two loans through before. Overall, if we were staying on the island for the rest of our lives, we'd always go back and see Lahela at King Windward Nissan.

chyrel was our sales person. my wife wanted to deal with...

chyrel was our sales person. my wife wanted to deal with her. we visited about 5 dealers. i called about 15 dealers looking for my truck. cheryl was very nice to talk to. when the assistant manager Mark, gave us a hard time, she smoothed things out. she also helped me find a replacement floor mate for the truck. mark gave a good first impression. he was not able to go too much lower on the price but was very nice about it. we returned to buy the truck and asked about financing. the statement that took me by surprize was "i gave you a good price. what more do you want?" we were asking about lower financing cost.jeff was concerned that we would walk away from the deal only because of the interest rate. he came to let us know that a lower rate would be very hard to find. he wanted to make sure we knew the truck may get sold and we should not come back steeming mad and complane that it was sold.because he came out, we reconsidered about the interest rate and took the truck.matthew was a very nice man. i was surprised that extended warrentees have gone up so much. mat helped to reduce the cost. i would like to work with cheryl again. the last time i got a car was about 9 years ago. our honda van is about 8 years old, we may need a replacement in the future.SHELDON CHEE

Despite the economy, these guys know what's goin on! ...

Despite the economy, these guys know what's goin on! When my old beater car broke down I was nervous to buy a new car, but from the moment I walked into the dealership, I was greeted and welcomed and felt very at ease. I walked around for a little bit and finnaly decided on an Altima. I test drove it for a good 15 minutes and fell in love with it. I was scared that when we got back they would try to push another car that I couldnt afford or push something with more bells and whistles then what I asked for. But to my surprise, we went and sat down and talked about the price. I felt that they were very fair, honest, and upfront with me about all of the fee's associated with the purchase and then they helped me through the finance process relativly quickly. I was more then happy with my purchase and have had no trouble since. I recommend King Windward to anyone looking for a new car!

I went in to look at a getting a bigger vehicle/suv and...

I went in to look at a getting a bigger vehicle/suv and was very happy with the no-pressure, yet easily accessible and very knowladgeable sales employees. I am not ready to buy, but it was very nice to know what options I have avaliable to plan for. I will definetly be going back to King Windward to buy my new vehicle.

I was pleasantly surpised at how easy King Windward...

I was pleasantly surpised at how easy King Windward Nissan made me feel and hope simple the process was. Buying a car was never this easy for me. Also, King Windward Nissan's service department is great. They work quickly and have service loaners and a shuttle available. I'll be sure to come back for my next vehicle and I highly recommend their internet department for quick and easy sales.

A) I don't like buying cars from dealers. B) King...

A) I don't like buying cars from dealers. B) King Windward firmly implanted that opinion again for me. C) The only pleasant aspect of buying the vehicle was the salesperson, Ipo Waiwaiole.We were greeted with a firm handshake and a friendly smile. Ipo was friendly, but we had to do the usual price dance back and forth with Ip running back and forth to "THE MANAGER". The price was right, giving me a little less than what I wanted for my trade-in, but not so little that I didn't take it.Then, the waiting began. They have ONE (1) finance officer, so we were behind 5 other people to sign paperwork. I had a pre-approved loan, so there was no loan paperwork to wade through. We still waited for FIVE AND A HALF (5.5) hours. I continually told them that my wife had to work at 5.30 a.m. the next morning, so their response was "it'll just be 30 more minutes". After waiting patiently for another hour, I was fed up, so I was about to leave. They cajoled and hemmed and hawed enough to get me to stay.We finally left, exhausted after waiting for 5 1/2 hours. The service department is no better. Part of the deal was installing running boards, which took a single day, but the paint to repair a scratch was a three-day ordeal, with no offer of a loaner car, until I asked again and again. Painful.The only reason I would recommend this dealer is because of the simple fact that it was better than Tony Nissan and New City Nissan by far.Ipo Waiwaiole is the man to look for, but make sure you go early in the morning during the week, or you'll be waiting forever for the finance department.

I went to this dealer ship mainly because I live in the...

I went to this dealer ship mainly because I live in the area. As soon as I arrived at the dealership, I had to deal with a Mike Sinclaire. Talk about dishonest, he tried to tell me that his MSRP and INVOICE prices on the Nissan Frontier were higher than it really was. When I pulled out my Consumer Reports - ratings and pricing guide with the actual prices which was much less than what he quoted, he changed the subject and tried to lie about something else. His demeanor just screamed out "SLIMY SNAKE" If I could give out a negative score I would. If King Windward Nissan hires this type of person to sell cars, then I would never go to King again.

This was the best car buying experience I've ever had. ...

This was the best car buying experience I've ever had. This dealership is focused on customer service and it shows. We were met by Glenn about 10 minutes after we entered the lot. We made small talk and he showed us a few cars. After a few minutes I told him what we were willing to spend for 48 months and that we didn't want to go over that. We had a pre-approved loan for 20K at 5.7% which would give us $472 per month which was our limit per month. He showed us an Xterra that was $25,000 with dealer markup that we fell in love with. I told him if he could get the price to our level, we'd buy. He gave us a 20 minute test drive around Kaneohe and spent a lot of time showing us what the Xterra had to offer. We then went back to the office and I made my offer. He took it to his boss, then came back and asked us if we would consider alternate financing through Nissan. Sure. I filled out the application and he left again. When he came back he offered us 1.9% for the loan and said he could sell it to us for 21,400 with payments of $487 a month. I figured "what's $15 a month amongst friends" and bought it. Cool. I don't care who gets my money, the dealer or the finance company, as long as my payments are the same. So we drive our brand new SUV home....very happy with it I might add. The next day, I get a call from Matthew in the finance dept. He tells me that he forgot about a $500 rebate that we were due and could I come in and re-sign the contract reflecting the rebate. WOW!! A car dealership with integrity! Who'd have thunk it?? That brought our loan down to 20,900 and a monthly payment of $473. These guys are a class act. Matthew didn't have to call and I would have been non the wiser. Since we bought our vehicle, (a week ago) we've gotten a letter from Glenn, a letter from the president of the company, and a phone call from Glenn...just wondering if we were happy with our purchase. Tonight, I looked in my mailbox and there sat a tin of danish cookies from the dealership with a note of thanks. This might not seem strange to some, but to me its incredible. The last car I bought took 6 hours to negotiate (The usual Sales Sup coming in and trying to intimidate us. I walked out 4 times and they chased after me with a better deal) and when I got out of the dealership, I had a headache that could kill a horse....and I still felt like I'd been cheated. (That Nissan dealership has since went out of business...Pacific Nissan) This transaction, including the "get to know you" part, the test drive, and the paperwork, took less than 2 hours. One more thing...I bought this vehicle on a Thursday..the following Weds I recieved a call to pick up my tags and registration, which they happily installed for me. These guys rock. After reading all the reviews of car dealerships in Hawaii, I HIGHLY recommend King Windward to anyone shopping for a Nissan.