King O'Rourke Auto Group

Excellent Service and Staff

I had an exceptional experience at King O'Rourke. Tom Clark and Josh Mitchell went out of their way to make my service experience the best it could be. There was good communication and I was constantly informed on what was going on. I was also given a beautiful srx loaner while my ats was in for service. I had brought my ats in for some very nit-picky repairs, and was surprised with how seriously they took them. Overall, I was extremely satisfied with the services performed and Josh and Tom were very friendly and helpful. Thanks a lot!!

Valleri Walton was a big help-Mr.Rosenberg

Valleri Walked me to service I Had a great experience Thank you!!!

Great Car Experience at King O'Rourke!

I am a Happy Mom this Mother's Day! I know many people often post negatives as to what a confusing and difficult process car shopping can be. I had shopped all over but keep coming back to King O'Rourke. This is our 7th car with them but over the years with 3 kids who became drivers.....we did have other brands that were not nearly as pleasant to buy or service! I had a GREAT experience at King O'Rourke. Jack O'Toole is their Leasing and Sales Manager and he was knowledgeable, friendly, applied no pressure and got me exactly the car I wanted! I know Peter in Service will always take GREAT CARE of the car for me! When I picked it up on Saturday Jack gave me a great SURPRISE that I can really use to get in shape this summer! If you are in the market for a new or used car or an SUV please call Jack O'Toole at 631-724-4700! You'll be glad you did.

the service is incredible at king o'rourke i am ve

the service is top notch and very friendly, they do take an interset of what the problem with your vehicle is and rectify it asap i highly recommend this dealership

Terrible dealership - sales and service.

Problems with service - serious brake issue that had to be re-repaired elsewhere - no refund or courtesy was offered. Problems with sales - had a deal in place, The night before pickup I was informed that I needed a $1200 extra part added to vehicle otherwise it couldn't be registered with regular plates due to weight of vehicle. Will NEVER go near this dealership again. After this experience I have decided to never buy a car from a New York dealership. Will buy out of state through the Internet. P.S. I found the same vehicle with extra added options for the same price and under the max weight. Located it in RI via internet. I guess trucks weigh more in NY - go figure.

HORRIBLE CUSTOMER SERVICE!!!!!!!!!

I spoke with a used car salesman who had the WORST bedside manner EVER (Scottish or Irish accent) !! He needs to take a class on customer service 101!!! I would NEVER buy a car from these people!! Please people these reviews are real!!! Even if you have a good car its not worth the customer service that you would have to deal with after purchasing the vehicle !!!!!!!

Pathetic!

Manager tells me to wait 3 weeks for a serious recall that the manufacturer says to schedule as soon as possible. Great job guys!

Poor service expeirence

When purchasing my Cadillac they did not have the model I wanted but another dealer did. I leased it from the other dealer who has now gone out of business . I called King and was promplty told cant return it here. They also said " I dont care what GM says" We are only a franchise.

Unprofessional Salesman, rude and overpriced

1st time leaser. stopped in to speak about leasing 2014 Cadillac ats with "Bill." Seemed like a decent fellow. After shopping around, realized his initial offer (which was lowered significantly by the time i walked out) was ridiculously high. He matched the 1st offer i received from another dealership and said he would not wait for a counteroffer. After hearing the other dealer chopped another $525 off, he was rude and unprofessional, hanging up on me. How can a salesman be upset a customer shops around looking for a good deal? Even if he called back with a lower offer I wouldn't deal with someone so unprofessional.

Knowledgeable staff and beautiful showroom

On my way home from work, in my work clothes, i went to check out the Caddies. The showroom was beautiful. there were several sales people hanging around but the only salesman to approach me and ask if I needed any help was Armando. I guess the others didn't like my appearance, so they didn't bother with me. You can't judge a book by its cover. I own a major tile co. He answered all my questions with professionalism and thorough knowledge of the Escalade I was interested in. He treated me with respect, wasn't pushy,and very friendly . I am so happy with the Escalade he sold me and the service he provided, especially delivering the Escalade to my business. How great is that!

Poor Customer Service- VERY POOR

WOW! What a bad dealership I went to get my wife a new car and we put a small payment on the car to reserve it. However I went to another dealership and got the same car for 25 Dollars CHEAPER a month. When I went to get my deposit back......their rep. ARMANDO yelled at me and told me to never come back to the dealership. RUN AWAY if you walk in this place.

Excellent Experience

I recently purchased a used car from King O'Rourke Cadillac in Smithtown (2009 Chevy Impala). The salesman, Bill Aloia, was a nice guy who knew his cars and his business. I didn't feel rushed or pressured while I looked at the car. He waited patiently and answered all my questions. We went inside to talk about the car and everything went nice and smooth. He wrote the car up and went to the finance guy.Here is where the car buying stories usually get ugly. I met with the business manager, Michael Marrazzo and we sat down to look over financing. Michael was a family man and proud of it. He was very professional but also very friendly and approachable. Although I was pre-approved for an auto loan I wanted to see if he could do any better. He beat my rate by a full percentage point. He answered every question I had and the ones he didn't know he found the answer. Most other dealerships I have dealt with would make something up and make sure it was something you wanted to hear. He called the company in front of me and even had me get on the phone with the questions I had. I was very impressed. The financing went off without a hitch.I was set to pick the car up two days later but that was delayed. Not due to anything the dealership did but because of a battery issue and the lack of being able to inspect the car until the computer ran through its cycle. I picked the car up a day later than I had planned and drove it off the lot about 35 minutes after I arrived.I had purchased another car from their other location in Port Jefferson but that experience was not even close to this one. It wasn't a bad experience but this one was definitely enjoyable and if you know me I HATE most things LOL. I would definitely recommend this dealership and these two people. I have no idea how the other sales people are or the finance managers but the two I dealt with were top notch.I will rate the service soon because there a couple of things I have noticed with the car that need to be fixed. Nothing major but things that definitely need to be done.On a side note, Bill (my salesman) gave my daughter five dollars so she could buy herself something for Christmas. It made her night and mine as well. Great job Bill, thanks. (This was AFTER the sale was complete).