Kia Store East

Service Depatment

I will probably not go back. They are very friendly people who are also very courteous, they just dont seem to really care about doing recall work well.

New 2017 sportage

Just bought my 3rd car from KIA! Rob Mac is awesome and honest!! If you are looking go to Kia store east and ask for him!!

Kia Sportage

Had such a good experience when my wife bought a Rio recently, that I went back a week later and arranged to lease a Sportage. This will always be my first stop when car shopping, and I'll always ask for Tom!

Great experience for the third time!

Hana has always been great to work with. She is very accommodating and helpful with sometimes challenging issues with our buying a car. I will probably buy my next car there!!

sucks

The worst service. Rude Rude RudeThe lady who makes appointments is just nasty. It took so long for her to answer and then she was very rude with her tone.

Great experience.

Kelsey & Sam was very helpful. I didn't get exactly the deal I wanted but it was vey close. Kia did better then Ford.Thanks,Kelsey & Sam

New Kia Sportage

I initially went to Kia East to look at a used vehicle. I was greeted by Josh Tucker, I explained to him what my budget was and what I was looking for. Josh was amazing with helping me look at different vehicles and I'm very happy with my new car.

Kia Forte

Sam and Hana took great care of us, great buying experience!

warranty

car was misfiring. took to kia east and told them to call before repairs. they called and told me that the spark module in #3 cylinder was bad and it wasn't covered under warranty and they wanted to charge $436.00 to fix it. I told them no and paid the $49.00 fee. when I got home, I pulled the cover off and removed the #3 module. no oil..... took the#2 out and there as about a thimble full of oil(fresh oil) in the cylinder. not even the same cylinder that was bad. I bought a module, put it in #$3 and the car worked fine. I ask for my fee back...refused. they said "someone"put the oil in wrong. don't know who that could be since I did all the oil changes. then they told me that the oil shorted out module oil in #2, bad module #3. I told them that oil does not conduct electricity. they told me that that was their story and they were sticking to it. this must be a common policy with them. I will never take my car back to them

Great experience!!

This is the third Kia I have purchased and have been great experiences each time. Excellent customer service and they really listen to my situation and work the best deal for me.

admitted to not giving us their best price because we needed

We committed and agreed to make purchase within 7 days. Because we did not agree to buy that day senior management refused to give us their best deal and stated that we were wasting their time. Will never shop there again. Share that with them and they stated that that was okay. We stated they were wasting our time. They stated that they didn't value on purchase.

NO...Just no

Promised a certain price for a car, then when I went to pick up the vehicle the price went up over $150 monthly. Go here only if you want to get your hopes up and then be let down.

Will let you down

Promised a certain price for a car, then when I went to pick up the vehicle the price went up over $150 monthly. Go here only if you want to get your hopes up and then be let down. Also about 15 employees just standing around doing nothing but texting on their phones. No wonder the need their prices to be so high, if they have to pay that many people to do nothing. Bought a vehicle from Oxmoor Chrysler the same day. GREAT experience. Go there instead.

Very satisfied!

I got the Kia Optima and I love it! She is a beauty! The staff was great and I enjoyed my whole car shopping experience. I bought my last vehicle from this same location. They are fantastic.

Amazing experience!

Great experience as always working with Chris! And, Sara was very knowledgeable on explains our new car!! We will definitely be back in the future!

Salesman car pro and the service

My hubby and I went to Kia for our 2015 Kia stripe came off so we were looking at other cars and David Grey look into getting a new car for us. I said were is Rob Mac he said on vacation. I said ok David Grey was great. But that Whitney Plants was dumb did not even show us how to use the car. My hubby and my daughter boyfriend had to read up on things. She did not know anything about the car. All she said was give me a good review but she suck. She was not in the car but a minute. Your service is great. But if Whitney had to help me I would have to go to other Kia store

Wonderful staff

I have had nothing but great customer service from this Kia dealership since purchasing my first used kia from another non kia dealer. Everyone is super courteous and friendly from the sales, service and warranty departments. I had to have a new key made at it took them only 45 minutes to reprogram it. A sales person even let me test drive a brand new kia soul so that I could decide if I wanted to buy a warranty or trade in my current soul so that I could have the 100,000 warranty that comes with a new car purchase. I never felt pressured and everyone answered all my questions to my satisfaction.

kia store east review

Very much enjoying my new Kia Soul! Thanks again Kia & thanks to Whitney showing me all the functions of the car! Great customer service, definately will recommend Kia to my friends & family.

What a great experience!

Bought a new Kia last Friday! The entire staff was great! Rob Mac went out of his way to help us and got us a great deal! Would recommend to anyone!

Purchasing new car

I had a wonderful experience at Kia Store east. Rob Mac was so very patient and attentive to me and my needs. He was very instrumental in my decision to purchase 2015 Kia Forte. He's very professional, patient and most of all GENUINE. I also had a wonderful experience with Ian Leslie. He came out to show me how to work all of the electronics in my car because without him I would have been totally lost considering I'm not savvy when it comes to those things. I've been telling friends and family of my experience. Would I do it again? You bet. Thanks guys, you rock.????????????????????

Dishonest from the start.

Michelle is the main online contact and is friendly and we'll trained at getting you to the store. After that expect to be passed from one sales rep to another. The lies and delays that I experienced cannot be counted on one hand. This "boiler room" is a scam out of the movies. No one is less honest than Michelle who will tell you any lie you want to hear. All for a paycheck. Avoid this kia store. If they treat prospective customers with such deceitful practices the service has to rate a ZERO!

best possible experience

My husband and I decided just to get out of the house on Mother's Day. We stopped in at Kia East and just look around. We had a Kia Sorento and thought maybe we could just browse. Well we came home with 2 new Kias. A Sorento and Optima. Rachel Colins is extremely knowledgeable about Kia's line of vehicles. She is friendly and we enjoyed our experience with Rachel.Once we decided to go for both vehicles we met William our (Master Techie ), our name for William. He really is a great teacher of computerized vehicles. Wlliam spent as much time as we needed to understand the cars system. He has the patience of Job, dealing with two people who do not have an ounce of computer knowledge. Thank you Kia East for having two amazing members of your team make our experience so WONDERFUL!

Head my warnings Do not take your vehicles to get serviced

ead my warnings Do not take your vehicles to get serviced here period ..My Mother's radiator burst on the way to Sunday services so I dropped this vehicle at the drop off location On Tuesday I get a call from my mom saying they wanted 800 dollars for a radiator ,a hose and flush. I told Kim to stop that I will pick the car up and do the work myself. Do not work on the car. moments later i get a call from my mom saying that they had a ready started working on the radiator They lied about a hose they lied about a flush that takes an hour. They lied to my mother they pressured my mother into continuing the 800 dollar ($200) radiator. I was smart enough to have taken pictures of the hoses as I am sure the hoses were fine I have decided to file a complaint to BBB online as well as reporting to local affiliates. This store takes advantage of the elderly Mark L

my new forte review

The service was excellent! I would recommend kia east to everyone looking for a vehicle. The wait was short the outcome was wonderful. Will took the time to show me every button in my car I can honestly say I have never had a dealership be so helpful in making sure I had the knowledge to know all the features of the car. He was great at his job and he made me really enthused about the purchase! He also was training a lady her name was Yolanda and she to was helpful in making me comfortable with my new ride. Great job to these two. Chris did his job and made it possible for me to be in the happy place I am in at this moment with my new Forte. I will tell anyone that is on a search to cone to Kia east

My story at Kia East....

Our story with Kia Store EastIn September of 2013 we leased a Kia Optima from the Kia Store East. We traded a Chevy Silverado as the down payment. The car was fine and had regular service appointments and was in the Kia East service department on . New Years Eve, my son in law(Shawn) was driving the car and began to feel a hesitation, lack of power with the engine. He tried giving it more power, but could hear the rods knocking and a cloud of smoke came out of the exhaust. The car stopped running. It was towed to Kia East for service and to find out what was wrong. He told the service manager he could hear the rods knocking and knew there was something terribly wrong. Over the next few days, the service dept looked at it, said there was no oil in the engine. They put oil in the car and sent him on his way. He got mileit locked up again,,towed,..again. This time he was told that the engine was blown and needed to be replaced. At this point Kia corporate agreed to replace the engine, but after waiting more than 2 weeks, we decided to switch cars. We then worked with Kia to upgrade the car to a Cadenza, after $2000.00 more down and a hefty increase in the lease payment , we were satisfied. March 5th: Cadenza was in the service department because of a complaint with the steering, and what we thought was due for an oil change. Car was there all day. When the car was picked up he was informed the oil change was not due until 7,000miles, and they could not find a problem with the steering. March 16th. Driving along noticed the car chugging as it went up a small hill, then completely died. He was able to restart and get to a safe place off the road. Car was towed to Kia, and he was given a car to drive while the Cadenza was being diagnosed. March 17th, went to check on the car with his Dad, and they were told there was no oil in the engine and it looked as if the plug had been tampered with, insinuating that Shawn might have done something to the car. But ,they were not accusing Shawn of anything. He was told they had contacted Kia about the problem and were advised to have our insurance company activate a claim. This was not an option for us as we feel we are not responsible. March 19th Meeting with the Kia General Mgr, Michael Coffman that did not resolve anything other that they are now saying the car has been Vandalized and we should contact the insurance company. They did allow Shawn to take pictures and a video of the car which showed some oil on the dipstick, oil in the radiator, and oil coming out of the exhaust. He also has a picture of the bolt. Kia also had pictures of the car, and a copy of the Email from corporate, denying any warrant liability, due to the vandalism . Shawn has spoken with Kia customer support and they have a case for this incident ..We are waiting to hear back from them on the 21st (Friday) This car has been kept in a locked garage when not in use, there is no oil stain on the garage floor, nor is there any oil stain on my driveway where they often visit. March 20h,The loaner car they gave them (a Soul) on March 19th to drive , has now blown up in the middle of a busy roadthey have had this one not 24 hrsSame exact symptoms as the previous 2 cars. When the service manager arrived to see what had happened to this car, he found, that this car had no oil in it! He did not offer another loaner car at this point, and Shawns dad brought everyone home. March 21st. I have contacted my insurance agent and they will have an adjuster inspect the car at Kia and see what they conclude. March 31stno word from the insurance adjuster. Shawn went by the Kia service to retrieve some things from the car. He found it unlocked and there were new dirty, oily smudges all over the console and seats of the white car interior. He took pictures. No one spoke to him or asked what he was doing. There has been no contact with anyone from Kia East. Amanda has called to get a statement from Shawn, no news other than it does appear to have been tampered with. But no thought as to who tampered with the car. April 7th. Still no word from the insurance adjuster, and payment is due on the lease on the 10th. We will let it go through as a good faith gesture but a letter from our attorney, stating it will be the last unless we come to some agreement with Kia East. Copies will be sent to Kia East, Kia Finance, and to Kia Corporate executives. April 8. Shawn receives a call from Michael Coffman advising him that Kia East will be filing a claim against his insurance for the damage to the loaner car the Soul. I call Mr. Coffman to get an explanation of what is going on and he tells me that they highly suspect that Shawn has been tampering with all 3 of the cars. He said he was not accusing Shawn but it was something they were thinking. I old him I suspected something was going on in their service dept. I told Mr. Coffman I would like to be released from the lease and ideally would like to get some of our money back but he told me that was almost impossible to do. He would have to speak to his owners, and further to his service manager. We ended the conversation with him taking my contact information and I will be the person to speak to from here on. At some point we will meet and discuss how this matter can be resolved between the two of us. Finally spoke to a representative of Progressive insurance . The field adjuster has been to do a detailed inspection of the car, even comparing two vehicles. The adjuster did find that there was a tool mark on on the oil plug, and there was a mark on the underside of the car, likely caused by a jack Shawn tells me it is from their lift, where they have lifted the car in their shop. There was mention of the bolts /tow truck etc............................................................................................................... I am to fax all the information I have to Sharon , the supervisor at the Progressive claims office. They are needing to follow up with Kia, the service manager, and had a few more questions for Shawn. She was aware that Kia was wanting to file a claim for the Soul. She hoped to get back to me by Friday the 11th

I went to the kia store on Indian trail and Preston hwy...

I went to the kia store on Indian trail and Preston hwy and I had a bad experience. 2 days before I had talked to a guy named Steve and I was supposed to meet with him but it ended up being a different guy don't even know what his name was and I really don't give a xxxx to know. I explained to the guy I was a single mother of 2 kids and I needed something I could afford to pay every month and when he found out how much I made each month and my credit wasn't as good he immediately pretty much blew me off as a joke. He said he was gonna go find some cars that would be in my price range, next thing I knew a piece of xxxx whatever the xxxx it was pulled up in the front of the dealership that smoked up the entire xxxxxx parking lot and the guy came back in laughing, we asked the guy if that was a trade in and he said no that was what he was gonna show me. Well I got my 3 year old daughter and cousin and straight left. Very unprofessional, rude and not willing to help whatsoever. I won't be back there and I won't recommend this place to anyone. Maybe someone else will have a good experience with it and abetter salesman but I didn't at all.

Tony Brown was very friendly and helpful to us when we...

Tony Brown was very friendly and helpful to us when we were in need of a new vehicle. He was so wonderful in helping us select our car when my husband was very ill. My son and I actually went on the test drive and loved the 2012 KIA Forte EX and Tony handled everything for us. He made it so easy for my ill husband to sign the paperwork and made the time he was needed minimal. He called to see that we were still loving our car after the sale was made and he always came up to us and gave us a hug when we were in for service and he saw us. We can't express how very helpful Tony was to us and just how much we appreciated and enjoyed our experience with him and KIA Store East. We give Tony A FIVE STAR rating hands down!! Thank You Tony!!Robert & Anna Craft

never again

Greg Kelly initially contacted me about my inquiry about a Isuzu Vehicross. He was all over it til he got my credit info and everything else. After he determined he wouldn't waste any time on me as he couldn't make a sale, he never contacted me again. I called numerous times and even contacted the finance girl that got my credit report and she did call back some. I wanted my credit report and any info they had deleted, she told me that your dealership held that info for 2 years!! I have NO INTENTION of ever buying a Kia from anybody on this planet....and especially not from your dealership. As supposedly one of your sale managers, Mr. Kelly is a liability to your business not an asset.

Sales person Excellent

My experience with sales person Brian Forehand was outstanding. He spent time getting to know what I liked in a car and what I was able to afford. He helped me test drive a Kia Soul and it fit my needs and likes. I look forward to the continued outstanding service as I lease this vehicle.

I went to 2 kia store locations.. one sales person was...

I went to 2 kia store locations.. one sales person was polite; however his manager was condescending and rude as he kept interrupting and correcting me. I'm not sure if it was because they were ready to close for the day or what. So i tried the one by the mall just to have some punk kid make me feel like a lowlife because I had bad credit and my co-signer worked at a temp agency.. I felt that they gave up because the deal wouldn't have come easily enough for them.. Well its ok KIA because I got a brand new HONDA instead, they had no problem with my co-signers job or my credit score.. and you know what HONDA comes standard with a/c too...

I had been jumping back and forth between sam swope and...

I had been jumping back and forth between sam swope and the kia store trying to get myself the best deal. Both dealerships told me that on a comparable vehicle they could match the other dealerships pricing, and all that stuff. I was looking for a used car with about 60k-70k miles on it and willing to spend about 10k, both dealerships had comparable cars, and honestly I was pretty happy with both prices being offered, and either deal would have been great with me. What it came down to in the end is financing and the relationship I built with the folks at the Kia Store. I am not sure if it was the vehicle I was buying or the companies The Kia Store uses, but they found me a great loan that I was extremely comfortable with the term and the rate, so that was a big part of my decision.What really set me over the edge was the relationships I built with my salesmen Tyyu Redd, and the manager Willie. Both were extremely patient and helpful to me throughout the entire buying process. They remembered who I was every time and really value my time. I knew that going forward if I had any problems with my vehicle that I would want to work though them. There are many louisville used cars dealers out their, but I wanted one who I could trust.

I owned a Kia Sportage that I bought at The Kia Store...

I owned a Kia Sportage that I bought at The Kia Store about 6 months ago. I absolutely loved my Sportage but with the kids and the dogs I decided I wanted something bigger. I did not want bigger payments though so I was curious to see how it would play out. So I want back to the Kia Store East and told them my situation, the manager Michael said he would see what they could find. Within minutes a salesmen pulled a used 2010 Sorento up to the front. It had less miles than my Sportage and significantly more room. Michael told me that they could keep my payments the same and get me in and out of there. They handled me with the same honesty and patience that they did the first time. I will be buying my next car from the Kia Store East as well.