Kia of White Plains

Best car buying experience

Well informed, easy, no pressure purchase. Victor and Richard and the entire staff were accommodating, cordial and so very patient. Walked out with a car.

Easy to work with, professional and friendly

I had been looking at a number of cars so had been to a variety of dealerships, done a few test drives. None were as easy to work with, eager to help and un-pushy as Kia of White Plains. Some of the high end dealerships should take a step back and check out this place and take notes. We were greeted warmly and our salesman was very knowledgeable. He offered a test drive and didn't rush us. He listened to things that were important to me as the buyer. He asked when we might buy one and then the "how can we make this happen today" but without a full court press. When he jotted up the price, it was a no-argue-great price and having been looking, there was not much need to haggle. I had some things added (though he offered to have it ready same day--- extra points) but with the added features, a couple of days later. It was in perfect condition and he explained all the features for me (lots of nice tech details). I would highly recommend this dealer and especially, Victor Franco. He's A+.

Very good

Tony was excellent, very professional as way as personable.He answered any questions I had and demonstrated a thorough knowledge of the car.My sister will be in the market for a new car soon, and I told her to visit Tony at Kia of White Plains

Kia of White Plains

Just leased a Kia Forte from Kia of White Plains. Every person we dealt with was pleasant, courteous and most of all professional! Special thanks to Manager Rich Miller, who took care of our trade in and had us in and out within 24 hours. Would give all of them my highest recommendation!!!Thank you

Excellent service.

My experience was great. No pressure by sales people.

Honest, straightforward, customer oriented experience.

Early this year, I had an horrific experience with Yonkers Kia over a lengthy repair - a repair that, as it turns out, they never did. This was exacerbated by Corporate Kia - while I give them credit for initiating contact with me after my Twitter complaint, they further wasted my time after extending no type of compensation for my poor treatment.At this point - in spite of being otherwise quite pleased with my Soul purchase - I'd made a mental note to never buy another Kia again. And was willing to offer to anyone and everyone within earshot why.Until I later brought my Soul for maintenance service to Mr. Julio Zallo of White Plains Kia. After quickly attending to my auto, I was surprised to discover that he had the fortitude to acknowledge to me that Yonkers Kia -vas I'd always suspected - had actually never corrected the recall related issue that led me to bring it to them in the first place. Not even after they had my car 5 hours beyond the 1 hour time frame they'd indicated to me it would take to perform the repair.Frankly, if it were not for Mr Zallo, I never would have found out - unless it would have been the hard way (car accident, etc).I was impressed by Mr. Zallo's strength of character - he could have easily simply looked the other way and only just serviced the car as I'd requested. At the time I'd told him nothing about the earlier incident; he had simply volunteered to me that his vehicle inspection was inconsistent with it's recorded service history. He went above and beyond the call of duty - he was unaware of my presence when I'd overheard him on the phone informing someone that he will be perform my repair free; at a loss to himself, since my service records had (falsely) indicated that it had already been done.I requested him to inform me if this ultimately were the case to let me know, so I could throw an absolute fit on his behalf. It all panned out in the end, for all involved. I've been going to White Plains Kia for servicing ever since, and - as long as Mr, Julio Zallo is running the show there - will never get my car serviced anywhere else again.

Enjoyable experience

These folks were east to deal with -- no pressure just willing to tell you what you wanted to know.They explained things clearly and gave us plenty of options on what we wanted on the car and how wewanted to finance it. They were highly efficient in handling all the red tape -- insurance, registration,etc. -- and once we made up our minds what we wanted the whole process went very quickly.Friendly, helpful and very professional.

Kia of White Plains delivers what they say they can deliver

From the first time I visited the dealer and every time after everyone was attentive and extremely professional. The dealer is clean organized and gives you the feeling that they know what they're doing. There were never any bait and switch type tactics they were up front with the prices and what they had in stock and never made any promises they couldn't keep. The sales person Victor Franco was friendly, knowledgable, and extremely professional throughout every step of making my deal. Sam Tuthhill was also very helpful and knowledgable when we went on a test drive he was able to answer all our questions as well as educating us about the vehicle we were testing. Sam was also the person who went over the entire vehicle when we picked up the car and made sure we were comfortable with it as well as Victor Franco.

WHAT A DIFFERNCE......WHITE PLAINS KIA IS AWESOME!!!!!!!!!!!

White Plains Kia is amazing....My lease was going to expire in August and I didn't want to pay for an inspection..I erroneously went back to YONKERS Dealership thinking I could get a great deal as a returning customer. WRONG!!!!!!!! Feeling disheartened I remembered Tatiana from the White Plains dealership had invited me to visit their location....Had it not been for her professionalism and likable exchange of pleasantries I wouldn't have given it a second thought...She told me to come in and see Wilson Velez who was quite accommodating. I was in and out in 20 minutes or less feeling extremely satisfied. He took the time to put ME first and cater to MY needs as a potential customer. He then referred me to Victor Franco who was very charming and personable as well. Paper work was completed and I was out the door feeling great. The receptionist was great too but I didn't catch her name. THANK YOU WHITE PLAINS KIA FOR EVERYTHING!!!!!!!!!

Great experience

Everyone knows what car dealerships about - to lure you into a deal you do not need. They will make you sit and wait till the sales rep makes at least 5 trips to manager to "consult and get the best possible deal you will be happy with", at the end you do not want the deal and the car. Not here! Me and my wife just walked in, settled in comfortable waiting area with coffee and tea, and I went to tell what I want (which car at what price... I was shopping for a while already, knew what I wanted). The sales rep Sam listened to me briefly, then said: "No problem, let me talk to my manager"... oh G-d, same thing again... No! In less than 5 minutes the manager Wilson came by to announce that he agrees to what I asked for. Amazing! The whole "car dealer" experience actually could be short, simple and pleasurable. I was speechless. Of course we shook hands. I am very happy with this dealership, and the car I got.

An excellent buying experience

I needed to find a car quickly to replace one that was totaled in an accident. After a day or so of home research, my husband and I settled on a Kia Sportage. The closest dealer was in White Plains, NY, and we were very pleased with the help and speed with which we were able to lease our vehicle.

Best experience I've had buying a new car.

Excellent service!! We walked in just to look, I wasn't sold on definitely getting a Kia as my next car, but liked the look and decided to check it out - SO happy I did. Both Brian and Rich were incredible. Extremely nice and helpful, explained all of our options and were very honest. Most of the time at dealerships I always feel like I'm being haggled and it's a number game, which I HATE. Kia of White Plains didn't do that at all. We explained our situation and our price range and got exactly what we were looking for (actually even a little less per month than we were expecting!), no games. (Plus an added bonus when you get to look at Brian for a hour! haha ;)) We ended up getting two Sorentos and have been raving about our experience to all of our friends and family, might've even convinced one or two to go check them out!

Changed my mind on what Dealer Service Centers can be like

Unbelievable service!!! Julio Zallo is a true professional. Courteous and went the extra mile...literally. Julio went to NJ to pick up a part for my car so it would be done the next day instead of 4 days. Julio communicated with me frequently to keep me updated. I have exclusively gone to a local mechanic because I always find that Service at the dealer is either too difficult to schedule an appointment with and/or they look to force unnecessary work on you. Julio's honesty has changed my mind about dealership service departments. Thanks Julio.

Extremely happy

The best experience buying a car from this dealership. I was able to drive away with a car the same day when I was just looking.

Excellent sales experience

We had an excellent experience with everyone we dealt with when we leased a car. Victor Franco was great to deal with during the sale and afterwards when we had questions. He followed up and got back to us as promised.

Quick and Easy

My husband and I just stopped in to look at a car to lease. We found a cute Forte and Victor had it ready for us to pick up the next day! Rich even gave us a nice trade in on our old truck. Smiles all around!

Clean facilities

The car I was looking at just got sold when I went to the dealership. It was the only car in the price range I was looking for. I am going to keep my car...

Had a an easy and wonderful experience buying my sorento!

Had a wonderful experience at this dealership! They were prompt, respectful, friendly and easy to deal with. They salesman, Sam, was knowledgable and friendly. He didn't waste our time and was easy to contact with any questions. The manager and finance guys were on-target with pricing and didn't give us an silly run-around with price as we researched before going there. Great experience with purchase and trade in!

This was a smooth and great experience

I was impressed by the friendly staff and the service provided by my sales guy Kevin Stephens he was exceptional and professional. He took his time and was not rushing me I did not feel that sense of being at a car dealership but like at a friends house. He is in my mind a great asset for Kia of White Plains he was great to deal with. The finance manager was also exceptional Wilson Velez he went above and beyond and got me the deal I wanted without any questions asked. All in all a great place to buy a new or used car I would highly refer them as the go to dealership for your next purchase.

Awesome customer service!!!

Rich Miller and his crew were so helpful and the Kia Sportage is beautiful. All around great experience. I would recommend and will be bringing my kids back when they are ready to lease.

Went in to look at a new sorento and had a great experience.

My salesman Victor is a nice young man and knows his products. We talked while the finance man worked the numbers and I took posession 5 days later. A seamless operation at this new dealer. They are pleasant and made the whole process enjoyable.

Knowledgeable and Friendly Salesperson

Went in to consider buying or leasing a Sportage or a Sorento. We were only slightly familiar with each car. The salesman, Brian Smith, carefully listened to our situation and to what we were looking for. He explained the differences and advantages of each car, told us about the different options, and took us for a test drive. He also discussed with us the facts about buying vs leasing. He gave us figures for each so we could compare. It was totally a no pressure experience, Brian's main concern was to get us what we wanted for a price we could handle. He took his time with us and answered all our questions/concerns, all with a confident demeanor and a great smile! We took all the information he gave us and told him we would consider everything and get back to him. Instead of being annoyed that we didn't buy a car on the spot, he shook our hands and walked us to the door. Once we decide what we want, we will definitely go back and buy our car from this friendly and helpful salesperson.

Brand new with a great staff.

I had my car's inspection done here recently and every single staff person was helpful and kind. Beautiful and clean waiting room, very accommodating.

Great car buying experience!

At white plains kia they were extremely friendly and professional. They found me the best vehicle for my likes and my small budget and they gave me a great car buying experience. Rich Miller, Kevin Stephens, and Wilson Velez were some of the best car salesmen my family and I have ever dealt with. A+

Great Customer Service

This is a very clean and pleasant dealership! The staff is very friendly and helpful and really work with the customer to get the best deal possible.

Pleasant, no pressure

Good salesperson. No shenanigans from business manager or finance person. Everything low key,Everyone helpful. Once the purchase was made, the dealership expedited inspection, registration, and delivery. An unusual and excellent experience in buying a car.

The ultimate in customer service!!!

I just bought a 2016 Sorento and I could not be happier with Kia of White Plains. Rich, Kevin and Wilson were not just professional and knowledgeable, but also friendly which made the car buying experience fun, as it should be. Almost everything was done remotely by phone and e-mail. All were responsive to my many questions and flexible to my busy schedule. These guys really understand how to take care of customers. Absolute top notch customer service!

Excellent Dealership!

Just leased my first Kia. Everyone extremely professional and knowledgeable. Leasing process was handled quickly. My A+ go to Wilson and Kevin - good job guys!