KIA of South Austin

4.5
Overall Rating

Customer Service: 4.5 Buying Process: 4.8 Quality Of Repair: 4.7 Overall Facilities: 4.6 Quality Of Work: 4.5 Friendliness: 4.6 Pricing: 4.5 Overall Experience: 4.4


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Easy, great buying experience

5
Bryce Gates on 11/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had been dreading the idea of purchasing a car for a few months, and Amy, the salesperson I worked with, along with the rest of the staff, helped prove my fears unfounded. Everyone here was great, and I will recommend anyone interested in a Kia to this dealership.


Esteban was wonderful!

5
Scott G on 10/28/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We came to Kia-South Austin to look at a Kia Soul. Esteban was our sales person and he did a very good job. His approach was consultative and he did not pressure us to make a decision. We had a nice test drive and he pointed out things on the car without pushing. He was very polite and helpful during the entire process. My ratings above are for him. The entire sales process was smooth, but did involve some negotiation. This is a traditional style dealership and as long as you understand that the experience can be a good one. The Good: Esteban. Also the product they are selling is high quality. I was pleased that they had a good inventory of cars in the price range we were seeking. We ended up paying a fair price and got the car for not too much more than a 1-year old used Kia (same year and features) that we saw at another dealership. We left the business satisfied with our purchase. Kia of South Austin was willing to negotiate, and we did not get that sense from one of their sister dealerships in town. The Bad: The car we wanted had dealer-added options that were substantially overpriced - none of the dealer added options were wanted but we reached a fair settlement. The meeting with the finance agent included high pressure to purchase an extended maintenance contract, which was disappointing, but not unexpected. We still have some paperwork issues pending that need resolution, but I am confident that Esteban can help work those out for us. The Ugly: Nothing to say here - we left satisfied and the car has been wonderful since the purchase.


Thank you Estaban, ty, ted

5
michael & suzzana pusateri on 10/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I would like to thank several different people that were involved in my buying process. first person would be ESTABAN Alanis, second person would be TY sorry never got his last name. while ESTABAN and TY were very important in the buying process. One other person really needs to be thanked and that would be ted the finance person. he his butt off to get us a better deal. and he did it. I would really like to thank these three gentlemen a lot. thank you Michael PUSATERI


Forte 5 Turbo Lease

5
Paul & Andrea B. on 10/03/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience with Devin Kuretski! We turned in a Cadenza 3-year lease and got into a new 2016 Forte 5 lease, top trim with the turbo. He owns one as well and was very familiar with the model. Devin was extremely knowledgeable, pleasant, and made the process quick and enjoyable!


What a great place to find the right car.

5
Earl on 09/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have been looking for several days to find the correct vehicle for my expanding family. I went to the internet checking for safety ratings and had the room for the family. Once I got there I was met by a great salesman, he worked with us until the deal was right. We got what we needed at a great price. I would recommend this dealership and the salesman.


Awesome Service!!

4.8
Amber on 08/25/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went in knowing I didn't have the best credit but decided to try anyway..... Let me tell you about PATRICK.... He was extremely friendly and was a HUGE HELP in the whole process. Patrick put everything out there and gave me total transparency and even made sure I got into the car I wanted. His customer service was some of the best I have dealt with in this industry (as I come from customer service myself). Im telling ya, go see Patrick and his team, they are awesome and a fun bunch to deal with!!! Thanks again guys!


Fast, Friendly, Helpful, and Informative

5
ebaileysterling on 08/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Such a great experience.I drove to Kia of South Austin to look at some upgrade vans for my large family - they had ample stock and were in an area teeming with dealerships. We arrived just after the dealership opened on Saturday morning.Esteban Alanis greeted us outside very warmly - literally. The heat was BLISTERING that day, but Esteban never showed that it affected him. He waited patiently for us outside while to transferred three car seats for a test drive (before we signed the paperwork) and while we transferred our belongings to our new vehicle from the old one (after we signed the lease). Esteban took the time to go over all of the amazing features in my new vehicle; he listened intently and was responsive to our questions. While we sat in his office, he was pleasant and always kept us updated on where we were in the car-leasing process (which was completely new to us). Another salesperson brought balloons to our young children while we waited - THANK YOU to whoever that was! You are a life saver. There is obviously a family-friendly culture being developed here.We settled on leasing a brand new Sedona - something I was certain I'd never be able to afford - after talking to Director James, who is upbeat, relatable, and obviously knowledgeable. The staff really came together and worked some amazing deals for us; we are under our previous car payment and have a MUCH nicer van than before. Make-ready on my new vehicle was perfect.Tara in finance did a great job explaining the paperwork. I went into her office first while my husband stayed in the waiting area with our children, and then I waited while he signed the lease. Tara had no problem explaining the terms twice and was very accommodating and friendly. She thoroughly explained the details of our warranties and dent/ding/interior repair "insurance". This is an excellent investment, especially for those planning to lease.I was very impressed with my experience at Kia of South Austin, and will definitely be back when it's time to trade in another vehicle. Thank you Esteban, James, and Tara!


The most amazing experience!

5
Susan Price-LaSalla on 08/15/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Devin Kuretski deserves an 11 on a 10-high rating! He and the financial team went above and beyond average or even great customer service . Devin, James, Tara & all involved were positively amazing in all aspects of this experience. I don't remember ever being treated so well by any other dealership. I would strongly recommend anyone who is even vaguely interested in purchasing a Kia go to Kia of South Austin and see Devin.


Bought new KIA Soul

5
Scott K on 07/30/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Devin was great in helping us purchase our new Kia Soul! Would definitely recommend to others!


Great experience, Fast and Easy

5
Nan on 07/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My car buying experience was fast and easy. Word of mouth is the best advertising and I will highly recommend this dealership and my salesman Esteban Alanis to my friends and neighbors. This was by far the best car buying experience I've ever had. I got a cool car for a great price.


Great Customer Service!

5
Sandra S on 04/25/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I received excellent service from my salesman, Jacob Vasylkov. I highly recommend you visiting him if your looking at purchasing a new vehicle. I was very impressed with him!


An all around great dealership

5
Just Joe on 04/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

As a first time buyer, I highly recommend Kia of South Austin. I have shopped at other dealers and this was the best in my opinion, with the car quality, safety, prices, and their warranty! My salesmen Jacob Vasylkov was extremely knowledgeable about the vehicles, down to the small details. From the beginning there was never any pressure from him, we felt comfortable the whole time with my decision. He got me into exactly what I wanted, with a price affordable to me and let me add he helped me get my insurance on the spot for a low monthly cost, he even drove me across town to get paperwork signed. Believe me when I say that I strongly recommend him and this dealership.


Deceptive

2.6
justaguy on 12/15/2015

Customer Service: 3.0 Quality Of Work: 2.0 Friendliness: 5.0 Pricing: 1.0 Overall Experience: 2.0

I am foreigner person, so i did not know how 'scamy' process of buying car could be in US.So this dealership take advantage of it completely.In details1) When you speak with sales person/sales manager they discussed with you one terms/payments. When you come to sign papers its completely different terms, with different financing, with additional options. In my case what i end up paying was 30% more per month than what we discuss with sales person (1900$ package, with market value around 700$ as previous reviewer say it's only one trick, they have more of that)2) They give me terrible price on trade in, saying that they give me a discount on new car, which turned out to be not discount, but lowering warranty terms. 3) They give me trade in paper to sign, before i see real terms on new car. So when i realize how bad deal is, i basically out of options (they already own my old car, so only option was go home on my legs)4)They are not interested in giving your optimal financing terms, because of affiliation with banks. When i start to be angry, finance guy spend like 2 min with bank representative in online chat and lower my interest a bit. I bet he can do even more, but dealership seems to have some sort of commission, so they are interested in give you high possible interest rate you will agreed on.Why 2 star's? Because staff is generally friendly and positive. Answer your questions e.t.c.So if you plan to go here, it will be positive experience if you do your home work1)You should know fair price of vehicle you want to buy2)You should know fair price of traded in vehicle (your old car)3)You should know fair financing terms applicable to you(better to look like as cash buyer)4)You should know fair pricing of different car options (car maintenance over year e.t.c)5)Dont ever sign anything before you got full package of documents and you see all terms clearly(it happens in place they called 'finance', where person hand you over loan terms on bank paper)6)Always be ready to just stand up and leave if you dont like somethingIf you will follow this rules you will have good experience with them, otherwise you will end up paying extra on every step of the process.


Great services, clean facility, very friendly

4.5
meghanO26 on 11/12/2015

Customer Service: 5.0 Buying Process: 3.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a very good experience buying a car here. Jacob Vasylkov was very friendly and helpful and made my first experience buying a car great. I would definitely recommend him to anybody, especially somebody looking to buy a car for the first time. He was great!


Highly recommended/ a lot of options for used cars

4.7
Monica on 11/01/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

My experience at KIA of South Austin was very GREAT! The salesman are very kind, understanding, and patient towards their customers. Immediately I was impressed with the variety of used cars on the lot, which didn't seem too overpriced. Jacob Vasylkov was especially helpful to us from the very beginning until the very end. We were quite stubborn on how much we wanted to pay for a used car per month, as well as the terms. At first, they wanted to negotiate some very high terms with us, but we kept trying for cheaper. It took a while, but Jacob made sure to try to get us the deal and pricing we wanted for our budget and needs. I would definitely recommend this place to anyone looking for a new or used car. The salesman are very helpful and honest, and you can negotiate a price and terms specific to your needs. There are very nice people here that really want to help you.


Great experience!

5
Nancy Merchant on 09/25/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jacob was amazing!! I took up most of his day and he was very patient, curtious and extremely helpful with me! He should be a huge asset to you!! I was very impressed with him!


Great Customer Service

5
Sandy D on 09/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Jacob vasylkov is a very nice and polite young man very good help in helping me find the right car for me and my family need more salesman like him


Great dealership

4.7
Cullen on 09/09/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Great service and a smooth buying process. Jacob Vasylkov made the experience enjoyable and was helpful throughout.


Excellent Customer Service

5
Ramirez on 09/07/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We received excellant service from our sales rep, Jacob Vasylkov. He was very knowledgeable, answered all of our questions, and best of all we got a great deal. I highly recommend you visiting him if your looking at purchasing a new vehicle.


Poor service

1
iris on 06/24/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Overall Experience: 1.0

Air conditioning went out. Took in for repair and was told a small part needed to be replaced. Ordered and when went to replace we were contacted that all the wires were corroded and it would be 4500.00 to fix. I refused stating that how can wires corrode like that. Shrug of the shoulders "It happens. I requested further review from KIA and was told "sorry we can't help you".


kia south austin

5
jfecht67 on 06/11/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Laquita did a fantastic job helping me out. she got me a good deal on my car and was a great help trying to get my car repaired right away after i got it!!


Shawn wright

5
Maria Boon on 06/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Is very courteous n helpful has a great personality polite and what else can I say he Is Great I would rate him a 10


Shawn Wright

3.7
Pixoe on 06/02/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 2.0

Shawn made this a pleasant and fun car buying experience. Absolutely no hassle.


great person attention

5
Rodrigo Chavez on 05/22/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Friendly knowledgable salesmen that gave great attention to my needs


Jd superior service

5
Kat& Jesse proud owners of Kia's on 11/09/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We 1st purchased a 1 vehichle then went back and purchased a second vehichle from jd ( he was our salesman on BOTH vehichles) and we were treated with courtesy and respect which is hard to find now a days, will definitely reccomen him to others


JD - great customer service!

5
Dev on 09/01/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We own a KIA Sportage and have been so satisfied with this car, we decided to make our second car also a KIA. Having visited KIA of South Austin and after speaking at length with JD Suarez, we were convinced we shoud go for an Optima. JD was a great salesman explaining the features and functions of the car which he was very through. Finally, we now have a KIA Sportage and a KIA Optima 2015!


Love this Dealership

5
SandraG1990 on 08/12/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was my second car, but almost like my first. I felt so welcomed and excited. The people here were so friendly and I got the car that i wanted. If you are ever looking for great Customer Service this is the place to go!! They get you the car that you want and the one that you dream about having. JD, my salesman, was awesome!!! So happy i stuck with him when i knew i wanted a newer car and so happy that i did :) JD your great love my Nissan!!! and so does everyone else :) !!!


AVOID at ALL Costs!!

1
ex on 08/11/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I have been looking to purchase a used van for a few weeks and have done a lot of research. I used the USAA Car Buying service to find my next ride.... this place was listed, and after several back and forth emails and being told by JD to come in and let's make a deal, I drove the 2 hours to see what we could do.... What a MISTAKE!!When I arrived, JD was (conveniently) making a delivery, so after waiting about 10 minutes, Anthony came to help. He informed me that he would "Take good care of me" and that he was their "Top Salesman" (he did have several plaques on the wall in his cubicle to back that claim.)We went for a test drive -- No problem. It wasn't until we returned that the REAL problems began....I'd asked about seeing another vehicle -- we never got to that, because things got ugly quick! After my vehicle was appraised with an extremely low offer, I presented Anthony with my documentation showing it's book value. He then brought that upstairs to their (OPEN) area where I guess employees do their "negotiations" for potential customers.... that's when it ALL fell apart! I kept hearing things like "She xxxxxx" this and "xxxxxx" that. I even heard a female employee, unrelated to my transaction, who was clearly wearing shoes not appropriate for her line of work, say loudly, "I xxxxxx hate these stairs!" as she stumbled down them.I told Anthony that we were finished and that I'd like my keys back. He went back upstairs for MORE cursing, ( "She just wants her xxxxxx keys back" and "She xxxxxx" this.) Next thing I know, a guy who claims to be the manager, (I didn't catch his name because at this point, I didn't care,) comes downstairs asking how he can help. I told him that was the most unprofessional dealership I'd ever been to and that I'd like my keys back. He didn't want to hand them over , and instead wanted to have a conversation, but I was FINISHED, so I grabbed my keys and began walking out. When I told him I could hear their conversations upstairs along with all of the cursing, he claimed that he wasn't a part of it and didn't know anything... even though he'd just walked downstairs! Regardless, as the "Manager" he's responsible for the behavior and conduct of his employees, and I doubt very seriously that he's "unaware" of their behavior and use of profanity. I drove 2 hours (ONE WAY!) because they had a vehicle I was interested in and I was assured that I'd be taken care of.... NOT the case!!Those people are representing a large car maker who has a good reputation. I expected MUCH better.I will NEVER set foot there again, and I will be SURE to let USAA know how a business they are referring their customers to treats people. *** The ONLY reason they got 1 star is because I HAD to check at least 1 to proceed! (they certainly do NOT deserve it!)


I will never be back

2
lynn on 08/07/2014

Customer Service: 1.0 Overall Facilities: 3.0

JD Juarez was rude and pushy. I love the optima~ but won't buy there


rude!!!!!

1
lynnsoucy on 08/06/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Overall Experience: 1.0

The salesman was rude and pushy. I accidentally left my drivers license, emailed JD to drop it in the mail. He emailed me and said it wasn't his fault that I left it there. I had to drive 45 minutes each way to pick it up.


worst service!

1
Rich on 08/01/2014

Customer Service: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

SERVICE CALL: Most awful example of how not to run a customer serviced business! I made an appointment by phone and went in for the service call at8.am on day of appointment. 1. Front desk has no manners: No good mornings or how are you's, and after you give them your keys they tell you they will call you back . Since I am out a car I chose wait to see what my issues may be. They left me in the waiting area from 8am to 12:00 at which time I blew my own gasket and asked whats going on? The guy behind the desk now knew nothing about it even though I gave him my keys, and information at 8am. And told me he was having a bad day. Long story short this place has to be the worst service place around. By 1pm an estimate of close to 2k to get rid of a light that was on my dash. I came home pulled a fuse and no more issue. Advice: Go else where Run!


Finance Department

1
parhampa on 06/30/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

After emailing, calling for over 3 weeks the Kia South Point finance department still has not processed my application to purchase one of their cars. I finally gave up and went to Round Rock Kia. The finance person at Round Rock was very helpful and has gone out of his way to assist me in my purchase.


Excellent Service and Repair

5
Car Man KIA on 06/24/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I needed an extra key for my new Kia Optima. Because the keys are chipped, they had to order a new one to reprogram with the cars computer. Parts arrived overnight. Service Manager Jim Raney called the following day and said I could drop my car off anytime to have the work done. I dropped the car the next day right before lunch, and had their shuttle drop me off down the street at Texas Land and Cattle (lots of restaurants in the area). Timing was perfect. Right as I was finishing up, they called and within 5 minutes I was picked me up and dropped back to the dealership where my car was already parked and waiting. Job took less time then anticipated, and everyone at the dealership was very helpful. Nice, convenient service!


Great selelction and friendly sale staff.

5
E R Jones on 05/19/2014

Customer Service: 5.0 Buying Process: 5.0

We visited Kia of South Austin last week to look at the 2014 Optimas. We were were impressed with all the inventory and available options, as well as the friendly sales staff who were very informative and non-pushy. After visiting some other Austin area dealerships, we have decided to purchase our new car from here!


Buyer beware! Safety issue.

2
vincentf on 05/10/2014

Customer Service: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

We have bought 4 Kia's from this dealership. Shawn Hamze was always fantastic. However, in purchasing my 2014 Optima, Shawn wasn't available so BEN BOYLE closed the deal. My hobby has always been working on my own cars and today I wanted to change my own oil. Imagine my surprise when I went to change my oil today and there is not only NO jack included with the car but also NO SPARE TIRE???? This model comes with a "repair kit" with instructions that, if you get a flat tire, use the repair kit. If that doesn't work, call the Kia dealership and they will send someone out! What if I am in the middle of the desert or in the Idaho mountains? I would be waiting for hours! This is a safety issue that any buyer can't put a spare tire on and continue on their way.Other objections are that of course Ben Boyle didn't tell me there isn't a spare tire - leaving me totally vulnerable. And, I can only buy a spare tire and jack for $250!!!! Ben didn't care. Both said this is now a "trend" with automobile sales to save money and for weight of the veheicle. Something as important as a spare tire and jack? We are phoning other dealerships. So far, Nissan and Mazda both provide spare tires in ALL of their cars.Because they didn't notify us when we purchased the car (which is called honesty and safety) and because we have to spend another $250 for something that should have been included and as much as we like Shawn Hamze, we will not buy a vehicle at Southpoint Kia again. And we will stop recommending them to other people.


Worked with them to get my daughter into a new car. First...

1.4
donnameche54 on 03/03/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

Worked with them to get my daughter into a new car. First they tried to sell it to her for $3000 over the fair market value. I had to get on the phone to negotiate it down to where it should be. Both the sales rep, Chuy, and the Financial Department were very deceitful in their dealings with us. I was to co-sign for my daughter on this car. Although they never told us this, they knew my daughter's credit was not as good as mine, so they put me as as primary applicant instead of co-applicant to get the loan. Even though I questioned how the paperwork seemed to have me as primary, they assured me it was just an oversight when their girl typed it up for them and that it would be fine to sign as is. So I did. Turns out - it was NOT an oversight - it was their deceitful bait & switch tactics to get the car sold. We didn't find out until the loan payments came in. I just talked to the bank and they did indeed pull a fast one. I suggest that no one EVER deal with this Kia dealership. Kia won't do anything about it because they claim their dealerships are independently owned. Horrible customer service on the part of Kia as a whole. STAY AWAY FROM SOUTH POINT KIA IN SAN MARCOS


Today was my third Saturday in a row being at the service...

1.8
prettyflamingo on 12/21/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

Today was my third Saturday in a row being at the service department trying to resolve one issue. My first visit, I waited for 90 minutes just to find out 'oh, we forgot about your car'. When I finally got the diagnosis, I didn't have time to fix the issue and said I would come back the following Saturday. It then took an additional 30 minutes to get paperwork ready for me to pay the $50 diagnostic fee. Second visit, I dropped the car off for the repairs and a few hours later got a call that I could come get my car. When I picked up my car, the tire pressure light was on and my Blu tooth was not working. They put some air in my tires and the receptionist fixed my Blu tooth (I thought it was odd that the receptionist did this and not a technician, but it got fixed). When I got home, I looked under the hood to check the repairs and surprisingly found I had just wasted another Saturday and money on electrical tape. They tried to cover up the wires I needed fixed with electrical tape (which has now melted and made a mess because it was not even clipped back into place) Third Saturday, I go in to complain and was told they repaired the wires correctly but should not have put tape over it. So, I waited another two hours for them to put conduit over these wires and put it back into place. When I questioned the manager regarding the customer service I received I was told 'Ya, I know. It sucks' 'Sorry you had to come back' Really? That's the best you can say/do for me? For me, to exemplify great customer service, like they say they do, he could have offered something simple like a free oil change or car wash (at the very least) for my trouble. I shouldn't have to check the repair work I'm paying you to do. This makes me wonder, what other things they have they half fixed and gotten away with? I dread the next time I have to take my car here.


This is our third Kia we have purchased from South Point...

5
eduardoemena on 10/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is our third Kia we have purchased from South Point Kia. The three times I have always done my research and look for the best deals possible. The three times I have ended buying from South Point Kia and always from Shawn. Technology helps in the research and it has become easy to find great deals when purchasing a car in the recent years. I believe it has become more important now for dealerships to provide not only good deals but also a personal touch that will bring buyers to their place. The three times I have visited and purchased from South Pointy Kia I have felt comfortable and relaxed which has helped me during my decision. Shawn is very genuine and a humble man who reminds us of another family man who is honestly trying to do his best. It is a pleasure ding business with Shawn.


Buying our new car at South Point Kia was a very positive...

5
jatipton on 10/09/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buying our new car at South Point Kia was a very positive experience. Shawn Hamze was exceptional and made buyinga new car a fun experience.He had all the paperwork ready for us and made us feel like an important customer instead of a number.Not only was the car ready for us, we drove over from Houston, it even had a full tank of gas. What a class act as most dealerswould not do this.Shawn even took the time to explain the features, and even programed my wife's cell into the Blue Tooth.Then when we left for our ride back to Houston, we were supplied with a cold bottle of water for the trip.I would highly recommend South Point Kia to my friends.Jim and Jamey Tipton


After I had a stereotypical high pressure sales...

5
Zennro on 09/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After I had a stereotypical high pressure sales experience at another dealership to the North, Mr. Alanis was a breath of fresh air. He was knowledgable, helpful, and his priority was to get me in the perfect car for me. He worked diligently with his management team to get me the best car within my budget. I never felt pressured, only educated. The difference between my two experiences was profound and although I left both dealerships in tears, I left South Point in tears of joy! I would highly recommend this dealership where they have customer service as their priority!


Enrique made me feel comfortable while buying my first...

4.6
Arkansasbaritone on 04/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Enrique made me feel comfortable while buying my first car. I have been back for follow up and he greets me by name each time.


First, I'd like to say that I very much appreciated...

5
AMarieReyes70 on 04/07/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First, I'd like to say that I very much appreciated Shawn's calm, attentive and friendly approach to the sale. I was prepared to be attacked by a salesman the moment I pulled in to the lot. I told him exactly what I wanted and asked for information on how I could go about getting a new Kia Soul. He was so efficient, and I am still in shock that the entire purchase was done so quickly and easily! It was the best car buying experience ever! We are more than happy and satisfied with our new Soul, and he was able to put us in the exact vehicle we wanted. Very awesome experience altogether. We will definitely be referring anyone who's interested in a car to South Point, and will suggest they ask for Shawn specifically. Thank you so much for making it a quick and painless experience! :-)


Our experience with Southpoint and Enrique and Erica has...

5
gigantor on 03/31/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our experience with Southpoint and Enrique and Erica has made us customers for life. They were relentless in working to get us the vehicle we wanted at the price and payment we needed. Art in finance was great and even called us back because he was able to get us better financing and lower our paymentseven more. We love our KIA SOUL+ and Southpoints sales and finance for helping us get into it.The Spruill Family


We saw a wonderful add on the internet for the Kia Rio...

5
petrandy on 03/31/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We saw a wonderful add on the internet for the Kia Rio sedan EX and had to come in and check it out. With the 10 year 100,000 mile warranty it was just something we could not pass up. Everyone at the dealership was very friendly towards us. We felt very welcomed.The car was amazing and had all the "Bells and whistles", but was a little out of our price range. Enrique worked with us and the numbers and was able to make it more affordable. We were also able to get the extended warranty. We could not be happier.


I was looking for a new to me vehicle, JD was very...

4.8
jamc32368 on 03/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was looking for a new to me vehicle, JD was very helpful. I told him what I thought that I wanted, ended up finding something way, way better. I when told him that I would take the 2010 Volkwagen Routan S; JD & Chris worked hard to get me into that VW like I wanted that same evening. The next day when I took it to my brother's wedding; he told me what a GREAT choice I had made. Plus, my husband & 2 sons love it also. So THANKS JD & CHRIS,Jo AnnFredericksburg, TX


Had a great experience with the people at South Point...

5
aliceortiz on 03/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience with the people at South Point Kia. I got the car i want and i will send more people your way


My husband is in the army here at ft hood, and we had...

4.8
Sorento_C on 02/07/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My husband is in the army here at ft hood, and we had been searching for a slightly used/ new affordable car with the money we saved from his past deployment. We test drove a 2013 Sorento in our area and fell in love, but it was way over priced and had 14,000 miles already on it. I contacted Shawn late on a sunday night and he got back to me monday morning! I told him our situation, what we found already and that we wanted to find a better deal. He looked up the car that the dealer around here was trying to sell us and assured us that he'd get us a better deal. He kept in contact with me that whole day and updated me with what he had in stock and patiently waited for our response as to whether we wanted to move forward or not. My husband wound up getting off of work late and by the time we got to the dealership it was closing in 1 hour. Shawn waited there for us and made sure we got what we wanted, and worked an hour past closing time. Our monthly payments are a few dollars more than what we were expecting, but we got a BRAND NEW Sorento with 0 miles on it with a great interest rate! I couldn't be happier with our new car!


Shawn Hamze took a phone call from Moody, TX. It was my...

5
tlrodgers on 02/07/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Shawn Hamze took a phone call from Moody, TX. It was my mother who was calling to see what promotions they had on the Forte. He told her he could make her a deal. We went to the dealership on Monday and started negotiations. Shawn usually gets off work at 6pm but he kept at it as he tried to meet our need of a low price. It was about 6:30 when we left with us at a stalemate. Shawn stated that he was going to work for us and we would close the deal the next day. He called Tuesday morning to remind us to return; that he had a deal. My mother and I returned that night and Shawn once again stayed past 6pm. He told us the final purchase price plus the payments. It was an amount that we could work with and we closed the deal. I can honestly say that Shawn Hamze is deserving of many sales award and accolades. If he is still at South Point Kia when I need my next car, I will definitely ask for him.Thank you Shawn


I bought a car used car 8 months ago and was having...

5
tanyaperalez on 02/07/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a car used car 8 months ago and was having nothing but problems with it. I had already had it worked on two times before and it needed repairs once again, only this time repairs were going to cost me 3000. I went to South Point Kia looking to trade in and get a used car, not thinking I would qualify for a new car moreless afford one being a single mom with not the greatest credit. I had already spoken to Shawn over the phone and was telling him my dilema with my current car and he assured me he was going to help me find a reliable car. Well I'm pleased to say that he did everything he said and more. Not only was Shawn polite, courtesy, and empathized with my situation, but he got me into a brand new 2013 with very reasonable payments. For those who were thinking he just wanted more commission, I can assure that is not the case. I asked for a reliable, dependable car and thats exactly what I got. I went from a 07 chevy aveo with 80,000. miles to a 2013 Kia Forte with 20 miles for only a hundred dollars more then what I was already paying. For anyone who is looking or needing a car go see Shawn at South Point Kia you wont regret it.


This is our 3rd Kia from South Point and our second car...

5
c.tarochione on 02/06/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is our 3rd Kia from South Point and our second car with Enrique. I have to say that we were in a pinch we bought a 2012 Kia Sorento then bought an airstream trailer that the 4 cyl would not pull. I called Enrique and within 24 hours we had our brand new 2013 Kia Sorento with no problems. In fact we tried to get a lower rate through USAA and they were able to finance it at a lower rate. Enrique goes the extra mile to make sure that I understood all the new features of the car. I had problems figuring out the radio and he told me to stop by. He went out of his way to make sure that I understood. I would love to give him 100% for always being there for us.


The Level of service received exceeded my expectations....

5
celia.moreno1 on 02/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The Level of service received exceeded my expectations. It was nice to process my application online and receive the call from Enrique letting me know they are working on my application and I can come up at my convenience, no rushing, nice. I arrive at the dealership and everything is ready to go,financing and test drive. Wow,again I am just very happy with my new Kia and I will definitely recommend all my friends go and visit Enrique and Jonathan. I think everyone should have this experience.


If you are looking to buy a new car with a good deal. Go...

5
sorento13 on 02/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you are looking to buy a new car with a good deal. Go to sales guy name Shawn Hamze. He was beyond great from start to finish. Whole transition was painless. Shawn will make a deal for you, or at least trys his best. Got a Sorento EX model from there, and so far I like it. I will definitely recommend Shawn to my friends and co workers.


Everyone I worked with came off as really nice, but as...

1.4
jspeakss on 12/27/2012

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

Everyone I worked with came off as really nice, but as soon as I stepped into financing, everything changed. Knowing this was my first time trying to purchase a car and first time with the financing department at a dealership, they tried to tell me that the best they could do on my APR was well over 4% when I qualified for 0% at Hyundai (which owns Kia and the dealership was owned by the same dealer). Also, Kia was running a special if you financed through them at 2.9% anyway. When I told them the numbers didn't look right, they played with the price on the vehicle, the APR percent, and loan term trying to convince me they could "fight to reduce my APR," that a 63 month loan term existed, and that they could get my monthly payments down to a number that was "within my budget." It's a shame they tried to take advantage of me and were so dishonest. I would not recommend going to this location for a Kia.


The over all deal on my new rio was awesome. I'm very...

5
elida1 on 12/13/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The over all deal on my new rio was awesome. I'm very please the way it drives!!!The Kia store was very clean and everyone was very helpful!!!


Dec. 9,2012 This was our first visit to a Kia dealership...

5
Kim Anders on 12/09/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dec. 9,2012 This was our first visit to a Kia dealership and we were impressed! I went to look at cars for my mother and she had initially talked with Shawn over the phone inquiring about a Kia Soul. Though we had looked into different Kia dealerships, we decided on South Point Kia because they had the biggest inventory on the Soul's in which we were interested in. Shawn talked with us about what we were looking for and then brought the car up to the front door, opened it up and explained everything about this car to us. Once we decided upon the car we wanted, all the paperwork went really smoothly. I hope to maybe one day in the future to do more business with this dealership. Very impressed...


Excellent service, Esteban is very helpful and friendly!...

5
KatieCoker on 11/30/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent service, Esteban is very helpful and friendly! This is my first new car and except for all the papers I had to sign this was a great experience! Esteban was able to help we through the whole process and answered all my questions!


Shawn made the new car shopping experience pleasant. He...

5
prccstuff on 11/29/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Shawn made the new car shopping experience pleasant. He kept us informed when he had a Soul + or ! in that we might be interested in. This process took longer than normal with the way KIA packages Souls. Shawn also was not pushy or trying to sell us something we did not want. When we said no, not today, he listened, knowing that, eventually, he would sell us the Soul that was right for us.


We had a terrible experience with Capital kia , but we...

5
sam f on 11/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a terrible experience with Capital kia , but we want a new Optima.Went on line to shop.South Point Kia responded very quick with the most information we needed.We start emailing Shawn Hamze,He was great.After finding the vehicle for us.We went there to lookat it.We drove it,we loved it,we bought it...No hassle, No cheesy lines,No pressure.IF you want to treated right ,go to South Point Kia. Ask for Shawn Hamze.He is fair & the best.


Enrique was wonderful. He answered myself and my...

5
NormaOlvera on 11/13/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Enrique was wonderful. He answered myself and my husband's questions. being the the mom of young child, I was looking for a car that was safe. Enrique was extremely knowledable on the cars and I felt assured that he was advising us on the best options. I highly recommend. Enrique was not ones of those pushy sales guys as he was respectful and very professional. We also worked closely with Jonathan and he too was very knowledgeable and helpful. he was very thorough and truly classy service!


We worked with Jay over a few visits to find the right...

5
davidgish on 08/13/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We worked with Jay over a few visits to find the right vehicle. Jay made follow-up calls and kept working until he found just what we were looking for.


Enrique Rios was knowledgeable and friendly. We came in...

4
martij66 on 08/07/2012

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Enrique Rios was knowledgeable and friendly. We came in late on a Friday night and were at the dealership an hour and a half after closing but we never felt rushed in our decisions. We were happy with the service we received and felt we got a fair deal. The finance guy, Tim, was also very friendly and informative and we felt confident we had made the right decision in buying our vehicle at South Point Kia.


I was very pleased with both of the employees with their...

5
2268john on 08/04/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very pleased with both of the employees with their excellent product knowledge,explanation of all Optima Plus Hybrid features, patience, kindness and great personalities.


I went to South Point Kia from Killeen, Texas. I had a...

5
diane.drumright on 08/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to South Point Kia from Killeen, Texas. I had a great experience from start to finished. I was greet very professionally by Enrique on 7/31/12. He was very courteous and made us feel welcome. He was very helpful and made sure that I understood everything. My sister told me before I left be patient and expect a long process cause it was gonna be a long process. I did not feel pressured or anything. It was a great experience and I was out of there in no time. I was very pleased and everything, plus I got the car I wanted!!!!!!!Everyone was so nice. I appreciate all the help I was given and look forward to telling my friends and family about my experience. Thanks again Enrique and Chris.


We needed a new car and Kia was our 1st choice after...

5
shannara on 07/26/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We needed a new car and Kia was our 1st choice after researching cars on the internet. We have had a wonderful overall experience with dealing with South Point Kia and all of its employees in Austin, Tx. We highly recommend anyone to buy from this dealership. All of the staff are friendly and helpful and work with you to get you what you want and get you approved for financing. The 1st lender that had approved us for financing went back on the deal and this dealer found us another lender to finance our car. We feel they have bent over backwards to fill our needs at an affordable price. We have driven our new Kia Sorento for about a month now and are extremely happy with it. Thank You Kia South Point and All of It's Friendly Staff, Enrique Rios, Jared Castille and many others that helped us along the way,Robert and Pamela Fultz


Dealing with Shawn was a great experience. Drove from...

5
lamagnahouston on 07/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dealing with Shawn was a great experience. Drove from Houston to Austin to do this purchase since Shawn knows his KIA's and treats his customers with utmost respect. He EXCEEDED EXPECTATIONS.


South Point Kia you have done it again! What an excellent...

5
LindaTx on 07/12/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

South Point Kia you have done it again! What an excellent way to buy a car!! "No Pressure Sales" we felt so comfortable and liked the easy and smooth process.This was the easiest and most pleasant car buying experience we have had in years.What terrific customer service, and excellent staff, everyone stoped in to meet us, we felt like you all were family!We have truly never had a better exchange with any of our other car purchases. You gave us exactly all the facts we needed to make decision that would best suited us.From Enrique Rios in Sales to Isaac "Boots" Berumen in finance to our overall service we were thoroughly impressed and we will definitely recommend South Point Kia to all our friends, clients and family!" We also got the very best price! Thank you from My Heart! Linda & David Scott


We just bought a Sorento from Kris. He was very...

5
bflagg on 07/11/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We just bought a Sorento from Kris. He was very professional and HONEST. We had never bought a new car before, so this was a new experience for us. He assured us that he was there to get us the best price on the car that we wanted. He was never pushy when I said I wanted to wait until we found the exact color and interior that we were looking for...We were a little high maintenance! I did happen to call the other dealership in town to see if they had the car I wanted and was shocked at how pushy, rude and unprofessional they were. I also called some other dealerships around Austin and it was a completely different experience. Kris must be a rare find.Thanks Kris!


Enrique was very easy to work with and we did not feel...

5
Amy J on 07/07/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Enrique was very easy to work with and we did not feel pressured at all during the process. He was also very knowledgeable about the features on the Optima. Overall, I would recommend him to friends and family interested in a Kia. Stephen Pratt also gave us great service at the end of the sale.


I had been looking for a car for about three weeks and I...

5
bri201204 on 07/07/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been looking for a car for about three weeks and I had just went to Hyundai South Point dealership where it was suggested to me that I let my vehicle just get picked up and just purchase a new vechile for them. The thought of allowing my credit to be messed up over a repo for no reason was sicking and I decided to walk away from Hyundai and go to Kia South Point. When I pulled up the manager was standing outside and approached me with a great attitude. I told him my situation and he bought Chris Zachary out to help me. He took all my info down for my trade in and I let him know how much I could put down. Chris took me outside to the lot and should me a 2012 Kia Forte which I feel in love with. He was very honest with me and the employees at Kia South Point all were friendly with me and my son while we waited to get the approval from the bank. Once the approval came through serval employees came and congratuated me on my new car! Out of all the dealerships I went to over these last three weeks Kia South was by far the best in customer service even if things wouldn't have worked out I still would have to say their attitudes and honesty were encouraging.


This was the most positive, professional, yet friendly...

5
sueg1225 on 06/29/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the most positive, professional, yet friendly and personal experience that I have ever had in the sales field. Before I stepped out of my vehicle, Enrique and Jarred were outside to greet me. Each step of the way, Enrique worked as if effortlessly to make sure that I would have exactly the vehicle that fit not only my needs and budget, but my personal need....was I going to enjoy driving my purchase! Equally impressive is that each individual working on a particular area, from Mr. Crow and the financial supervisor (I regret that I cannot remember his name), introduced themselves and reasured me that they were there to assist and answer any question that I had. The entire process was error-free, positive and efficient. What a team!!! They should be the training team for every dealership that is failing!!!Thank you!


We highly recommend buying a car from Southpoint Kia. We...

5
nreneau on 06/23/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We highly recommend buying a car from Southpoint Kia. We can't say enough about how great they treat you. Buying a new or used car can be stressful and intimidating with all the car choices and dealers available not to mention all the ways you can finance. From the minute we met Sales Rep, Enrique Rios, to the time we drove away with a new car for my daughter, our experience there was very positive. Enrique is so impressive in his knowledge about the new and used cars on the lot. He knew all the features of every car we asked about. He was extra knowledgeable about warranties, rebates, interest rates. Enrique made us feel comfortable and was literally a breath of fresh air compared to the other salesmen we had dealt with at other places. My husband is a very hard sale and wants to make sure he is getting the best deal. He is very happy with the car my daughter purchased and all the negotiations. We will recommend and follow Enrique to any car dealer he works at to purchase all our future cars from him.


I naught a car about 2 months ago from arik and at frost...

3.4
karenw13 on 06/20/2012

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 1.0

I naught a car about 2 months ago from arik and at frost we loved him he was so friendly and it felt like he really cared about us and our two children!!! But when it came down to buying the car everything went wrong we were in the finance office about to sign and we found out he had lied to us about 4 different thongs! Bit they fixed everything and we were a little happy .. so I came in to gey an oil change Bc arik had said that our first oil change was free and the nicest lady said me that it was $32 something and I told her that we were told it was free so she fixed and got me a FREE. detail .. so as I'm sitting here I start to ask questions and everything he had told us was wrong .. so I just want people to be aware that arik is VERY miss leading and he pretends to care but its all a lie .. I recommend Steven prat!!


From the moment we arrived and were greeted till the end...

5
katmdav on 06/06/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment we arrived and were greeted till the end of our purchase we were treated in a friendly, professional manner.Enrique really knows his cars and answered all of our questions.We felt like we were given full disclosure about everything we asked and more.He made us feel as if he had all of the time in the world for us.No rushing. No problems. Very curteous and professional.We recommend Enrique and South point Kia 100%.


Outstanding service from Enrique. Friendly , provided all...

5
rschwarz2 on 05/27/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Outstanding service from Enrique. Friendly , provided all the detailed information and answerred all the related questions. Also vey objective and did not do any type of brute forcing to seel the vehicle. Outstanding service!


I was in the market for a new car. The staff was helpful...

5
chanquilon on 05/23/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in the market for a new car. The staff was helpful and friendly without being pushy during the entire process. The atmosphere was very laid back. I did not feel pressured in any way while making my purchase. I would recommend this dealership to everyone.


After searching for a new car for several weeks, I had...

5
senster on 05/11/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After searching for a new car for several weeks, I had decided on the Kia Soul. I visited several dealerships in the Austin and Sana Antonio areas, and found South Point Kia to be the best. I gave them my business because Esteban was willing to work with me and my needs and didn't pressure me to make a purchase I did not want. I will be personally recommending them to my friends.


Shawn Hamze of SouthPoint Kia is awesome. Very customer...

5
txenvoy on 04/17/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Shawn Hamze of SouthPoint Kia is awesome. Very customer friendly . Found the perfect color and options, then negotiated our way into the finance dept. Finance Dir. Mr. Ali Fawaz worked a deal to my satisfaction and got many thank you' for our purchase from Mr. Hamze/Mr. Fawaz whom I thanked in return. By fare this is was a great experience working with Mr. Shawn Hemze and Mr. Ali Fawaz. I would recommend speaking to Shawn for future purchases.


I came here after a horrible experience with Capitol Kia....

5
terryw415 on 04/06/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came here after a horrible experience with Capitol Kia. I had gotten my own financing approved through my credit union (UFCU). Capitol could do absolutely nothing to meet my needs and even bad mouthed South Point as I told them that is where I was headed. Well I pulled up to South Point and parked directly in front of my sales man (Jason Morris). As I got out of my car, HE WAITED FOR ME TO APPROACH HIM! Once I did, I told him that I had been pre-approved through my bank, I told him the terms I needed, the car I wanted and how much I needed for trade in on my current vehicle. Without any kind of dispute or haggling, Jason's reply was "lets go pick out your car." I already knew exactly which car I wanted so I picked it out and told him if he can meet MY TERMS then we have a deal. We went to his office where I filled out minimal paper work. In a little less than 10 minutes, Jason returned with an approval of MY TERMS. No going back and forth between me and his manager. He didn't come back 5 times with a different amount that was still not what I needed. Jason came back one time and one time only with the approval that I NEEDED and was able to get what I needed on my trade in, which was $2000 more than Capitol Kia said was their "absolute highest" offer was. After signing all the paper work and agreements (finalizing the sale) I was literally about to drive off the lot in my new car, when all of the sudden the finance manager (Jamie Morris) comes running up to me. He told me that he needed me to resign the paperwork because he had made some changes... Instantly I thought I was about to get Jerked around. As I was going over the new purchase agreement, I realized the only thing that had changed was the total price, it had gone down by $1,005. I asked for further explanation and Jamie's response was, "I was about to put the deal through when I realized that I could do better." The sale was completely final and I was about to pull off the lot when he stopped me, just to save me an extra $1,005 on the total price of the car. Something that he did not have to do and I never would of known otherwise, but he did it anyways. I can't say enough good things about my overall experience, salesman (Jason Morris), finance manager (Jamie Morris) or South Point Kia in general. I really wish I would have gone here first instead of wasting my time at Capitol. South Point really made me feel comfortable, as well as did Jason. I didn't feel pressured at all and it was the best overall experience I've ever had buying or shopping for a new car! I highly recommend this dealership to anyone in need of a new or used car. Especially if you are trying to trade in and get out from under something. They are straight shooters that aren't going to sell you something you don't want just for a sale. They want the sale, but it is evident that they want you to be satisfied more. GREAT JOB SOUTH POINT KIA AND THANK YOU FOR MY NEW CAR, I LOVE IT!!!


Shawn was EXTREMLY helpful & informative! He made...

5
thughes559 on 04/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Shawn was EXTREMLY helpful & informative! He made sure that I was comfortable with my choice, & also took the time to sit in my new car with me to show me how everything works. He also helped me to transfer things from my trade in to my new vehicle. This was BY FAR the BEST buying experence that I've ever had!!! I will recommend this dealer to anyone looking for a new car!!


From the moment we walked into the showroom, we were...

5
sheila.grainger on 04/01/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment we walked into the showroom, we were greeted and asked who we needed to see, etc. We had made the contact through the internet and was told that an internet salesman would be with us as soon as posssible. Ryan Hillar became our sales person; however, every other internet sales person came up to us and welcomed us; asked if we needed any water, etc. and almost the entire time people were checking on us. Jonathan prepared the loan papers because the account manager was swamped with the amount of cars they were selling Saturday, March 31, 2012. I would recommend this dealership for friendliness and ease of working with them in buying my car. I bought a KIA Sportage and loved the experience and my car. Sheila Grainger


Straight forward! Chuy will ask you exactly what you want...

5
Mitchg02 on 03/30/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Straight forward! Chuy will ask you exactly what you want and take you straight to it! No hassle! Very informative and knowledgable. I would recommend him to all family and friend! Very happy customer!


Was looking for a very specific Kia Sorento and James...

4
Mkyleb on 03/28/2012

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Was looking for a very specific Kia Sorento and James went above and beyond to find the vehicle. Very prompt responses via the phone and car was waiting for me to drive when I arrived from Georgetown. Online finance app was painless and my paperwork was streamlined. I was able to find, negotiate, purchase and drive out a vehicle from Southpoint Kia in about 2 hours.


I had a fantastic experience at South Point Kia. I...

5
zeppelin016 on 03/27/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a fantastic experience at South Point Kia. I received a prompt response to my request for information, and was able to quickly setup an appointment for a test drive. The first visit and test drive were very low pressue, and the staff were very friendly. After doing a little more shopping I returned for a second test drive. Chuy made the time to make this an extended test drive so I could really be sure about the car; he also knew nearly everything about the car inside and out. Also, Chuy, along with the rest of the team, were extremely professional and helpful as we broke down the final numbers. Finally, I would add that I think Kias are fantastic cars at a great value. As a software engineer, I am a very quantitative guy that spent hours going over specs, reviews and prices. In the end the Kia Forte hatchback was a no-brainer for me!


I admit I was a little nervous about buying a new car,...

5
ashliefrear on 03/27/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I admit I was a little nervous about buying a new car, yet Kris made the whole experience nothing short of amazing!! He makes you feel like youve known him for years; like you are buying a car not from a salesman but from an old friend. A lot of times salesmen can be very pushy, but Kris isnt like that at all. You can tell he genuinely cares about his customers and wants to make sure they get what they came in for--A great car at a great price! Hes knowledgeable, professional, honest, and very patient. He worked with me for hours and made my daughter and I feel right at home the entire time. What I thought was going to be a long and exhausting process, was actually painless and a lot of fun!! I walked away with a great deal on the exact car that I wanted ((WHICH I LOVE!!!)) and I know that never would have been the case had it not been for Kris and the amazing staff at South Point Kia!!!


Shawn was great to deal with. I was very apprehensive...

5
majella on 03/26/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Shawn was great to deal with. I was very apprehensive about dealing with buying a car but Shawn made the experience easy. I would definitely recommend Shawn Hamze and will certainly contact him when/if we are ready for another purchase. Kuddo to Shawn!!


I LOVE MY NEW CAR SO MUCH... SHAWN WAS GREAT... I WENT IN...

5
e_ibarra20 on 03/26/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I LOVE MY NEW CAR SO MUCH... SHAWN WAS GREAT... I WENT IN TO TRADE IN MY 2010 FORTE AND HE WAS MY SALES MAN. I WAS VERY SATISFIED THEN, AND EVEN MORE SATISFIED WITH HIM NOW. HE GOT ME A GOOD DEAL AND WAS VERY HELPFUL. A MILLION THANKS TO HIM AND THE REST OF THE STAFF AT SOUTH POINT... :)


This was the easiest vehicle purchase I have ever made....

5
CThompson151 on 03/25/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the easiest vehicle purchase I have ever made. There wasn't any intimidation. The whole transaction put me at ease. The sales person was very informative.


We had a very good shopping experience with salesman...

5
kuhlmannja on 03/22/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a very good shopping experience with salesman Enrique Rios. He is very knowledgeable and professional. Enrique took the time to explain every feature of our new Kia Sorento and also introduced us to the staff in the service department. Our positive experience at South Point Kia will be passed on to our friends when they come by to admire our new vehicle.


I went into South Point Kia needing a car. I knew what I...

5
Ken Scruggs on 03/21/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went into South Point Kia needing a car. I knew what I wanted, but I just knew I wouldn't be able to afford it. I figured I might be able to get out with a used car that would be just alright. Then I was directed to Shawn Hamze and my mind, and situation, changed drastically. Shawn listened to what I wanted, let me test drive a few, worked hard for me, and set me up with a brand new Kia Soul. BRAND NEW... literally 6 miles on the odometer. Best part is it was totally in my price range! I walked out the door with my very first NEW car ever. And the experience was amazing. I cannot be happier about my purchase. In the future, South Point Kia will be the FIRST place I visit for any of my car needs, and you better bet bet I will ask for Shawn Hamze. If you're thinking of buying a car, you need to know that you will be in GREAT hands with Shawn and the rest of the staff at South Point Kia.


Great service! It was such a great experience from...

5
billstidham on 03/20/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service! It was such a great experience from beginning to end. We weren't sure about what we wanted to do but we left the place very happy customers with a new car.


James was very pleasurable / knowledgable to talk to. My...

5
jwway2tall on 03/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

James was very pleasurable / knowledgable to talk to. My wife had called early that morning before our purchase, when we arrived, he remembered all she had told hime and had a vehicle waiting, that met her specs. We had been looking else where, howwever she felt that this dealership was the place to go. They were all easy to talk to and very friendly. We arrived there late on a friday and it seemed the whole staff stayed to our business was done. Thank you, we will recommend you to all our family and friends.


My husband and were so very pleased with these wonderful...

5
delilah50 on 03/12/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and were so very pleased with these wonderful folks at South Point! They were awesome from beginning to closing the deal! We could not be more pleased with our experience and plan to recommend friends and family to go there for their vehicle needs! Thanks again to all the people at South Point for everything they do and may God bless that business and the people who make it happen! Chris & Jane


We went with this dealership because of Shawn Hamze. He...

5
Chamoun on 03/07/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went with this dealership because of Shawn Hamze. He was very upfront with pricing and did not play any games with us. We felt that we were given a very fair price (compared to the other Kia dealership in Austin) and dealt with in a manner that is not usual in car sales. We would highly recommend this dealership and Shawn Hamze in particular. Shawn is by far the best car salesperson we have ever dealt with - and we have dealt with a few in buying cars over the last 20 years. We were also impressed with Shawn's knowledge of the Kia range of automobiles, and at no time did we feel pressured. All in all a very pleasant experience...


I had a great experience. I was there for 4 hours and...

4.6
dcapra on 03/02/2012

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a great experience. I was there for 4 hours and Shawn was very patient. He even walked with me at other dealerships making sure I really wanted to choose the Kia. I wish I would have gotten the EX, but I love my new car. I would recommend this dealership to anyone.


Enrique initially helped me, he was well informed and a...

5
cassielopezm on 02/24/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Enrique initially helped me, he was well informed and a bit aggressive about getting me to drive home a brand new car. I was almost immediately brought the car of interest for a test drive. I can admit I am a bit of a reckless driver so I commend Enrique for remaining calm and making me feel comfortable with all the editions that the car came with. After he quoted me I was sent to the financing department that worked to get me a great rate and closer to my monthly payment target. Although Enrique did leave to help another couple Jared was more than willing to step in and close the deal. He was very sweet and honest about all of my questions. Because this is the first car I've purchased I appreciated him giving me all the information straight and leaving me to decide for myself if it was feasible. It made purchasing the car more rewarding. Thank you guys for my lovely new Forte Koup!!!


Shawn Hamze is an amazing car salesman. His honesty and...

5
kfoulois on 02/15/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0

Shawn Hamze is an amazing car salesman. His honesty and integrity make purchasing a car from him a hassle-free / haggle-free experience. He has sold me my last 3 Kia's and is the reason why South Point Kia is my dealership of choice.


Enrique was very professional and aggressive but in s...

5
druiz59 on 02/07/2012

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Enrique was very professional and aggressive but in s good way. We were prequalified with our bank buy he still tried to help with a better deal. Both my husband and I are very happy with our decision to go back to Kia after visiting all the other dealerships. We already own a Kia Spectra 5 we bought in 2005 and have been very happy with it that we wanted to keep that and buy a brand new one for me. We never had any problems with our Spectra 5 and I know I will be just as happy with our new Forte


First, Shawn Hamze is a well established employee of S.P....

5
racetos.p.kia on 01/28/2012

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

First, Shawn Hamze is a well established employee of S.P. Kia many years, recognition and awards given to him. Very customer friendly and work's with customers to reach satisfaction by going upstairs to the G.M. to conquer what the customers wants/needs. S.P. Kia is a good facility that promises a good outcome for it's customers, I had a new car but the wife wanted an SUV, I had no good feeling prior to arrival at S.P. Kia that she would get her new SUV. We looked found the perfect color and options, then negotiated our way into the finance dept.. I did all the talking while getting nudged by my wife to go for the deal proposed by banks/CU. We took a break to let the Finance Dir. Ali Fawaz work a deal. Mr. Fawaz worked a deal to our satisfaction and we got many thank you' for our purchase from Mr. Hamze/Mr. Fawaz whom we thanked in return. Our success is great we have a new/er vehicle great deal, and most noticeably a great experience working with Mr. Shawn Hemze and Mr. Ali Fawaz. I would recommend speaking to Shawn for purchase.


Shawn deserves a 5.0 in my book because this was my first...

5
jxa007 on 01/17/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Shawn deserves a 5.0 in my book because this was my first car buying experience and he made it easier than I could of possible imagined. Shawn was very friendly from the beginning. He never came off a the stereotypical car salesman and never pressured me into something I didn't want. He worked with me through each step and explained the process like a boss. Not only did he make my car buying experience painless but he also reimbursed me fully for some work that had to be done soon after I took the car home. It was nothing major but when I explained my situation the Shawn he got back to me in a matter of minuets and told me to bring the receipt down and I would be compensated for my troubles. This was very refreshing to feel like I wasn't being taken advantage of. Thumbs up all around.


We went into South Point Kia with an...

5
akramweusi on 01/16/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went into South Point Kia with an "idea" of what we were looking for in a car. After test driving the Optima we knew that is exactly what we wanted. Arik and the entire finacial staff were very helpful in getting us the deal we were looking for. Once the car was ours Arik helped us get aquainted with the car's features.Our overall experience at South Point Kia was GREAT!! I will be recommending this dealership to anyone I know who is interested in buying a car. :)


I am submitting this review as a follow up to a review...

5
dklaus on 01/16/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am submitting this review as a follow up to a review posted earlier here:Reviewer InformationUsername: dklausDate Written: 4/20/2011 2:18:09 PMGo Live Date: 5/4/2011 2:30:09 PMIn November Taylor Brannen, Internet Marketing Coordinator, South Point Hyundai & KIAresponded to me about that previous review above and reached out to me to give them another chance. I took Taylor up on this offer and did return. I am happy to say they exceeded my expectations and wanted to make it known that I am a satisfied customer now because of the attention put forth by the South Point Kia management team and staff to make sure my customer issues were resolved.I appreciated SP Kia reaching out to me after reading my review on my previous customer service experience at SP Kia. I can joyfully say my second experience was a 180 turnaround and cannot express more how delighted I was this time. It was a great customer experience overall and I want to send my gratitude to the Service Manager Jim Raney and his staff for an excellent job and service provided to me and my 2011 Kia Optima. Outstanding is how I would rate my satisfaction. I want to thank you again for the effort put forth on this issue to make it right is very commendable and it shows me that the management team DOES listen to their customers. It gives me the confidence now to come back and do business with SP Kia knowing that the current staff and management team is making sure customer service is a top priority as it should be. Job well done. Thanks again!


Wow!!! I'd like to say that this was my greatest...

5
christinacaban on 01/15/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wow!!! I'd like to say that this was my greatest experience in a dealership since we came from Puerto Rico to Texas. I was kind of septic about visiting another dealership due to all the negative ways we have been treated in the past. My husband convinced me that we go to South Point Kia in Austin since we are living in San Antonio, he had spoken to a Spanish speaking rep named Eric and explained what he wanted. When we got there, Eric greeted us politely and directed us specifically to what we asked for respecting the fact we had a budget limit and worked with us giving us a satisfactory result. Enrique was the Sales Consultant who took us through the process, a very nice person who made us feel welcome. Ali Fawaz is the Finance Director a very professional person who helped us with payment options and worked around to meet our budget...I am definitely going to recommend South Point Kia to others. AWESOME!!! YOU GUYS ROCK!!!


After visiting the Kia dealership in North Austin and...

5
Jan Axel on 01/11/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After visiting the Kia dealership in North Austin and being treated so badly, I visited South Point Kia at a friend's recommendation. The folks at SP Kia were incredibly friendly and wonderful to work with. My salesman, Arik, was so polite and helpful. I would recommend not only the dealership, but also Arik to anyone in the market for a vehicle.


We bought a new Kia Optima from South Point Kia. Esteban...

5
theholmes2 on 01/08/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We bought a new Kia Optima from South Point Kia. Esteban Alanis was the sales representative. We had visited other dealerships around Texas including other Kia dealerships. We were very impressed that Esteban first of all was more knowledgeable about the car than the other sales reps at the other dealerships we visited. Also that he showed interest in gaining our business without "hounding" us with 5 calls a week! Esteban's professional and passion about Kia vehicles was the reason we made our purchase from South Point Kia.


I had been to three other dealerships, two of which said...

5
karen.connally on 01/08/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been to three other dealerships, two of which said they couldn't even help me... The third, Dodge Auto Outlet in San Marcos Tx, was a complete NIGHTMARE... Finally, I drove up to Austin to South Point Kia. The sales people were very polite and professional, they even fed me breakfast. They showed me the exact car I wanted to see at the price I could afford. I drove out of there in a 2012 Kia Forte for a lower price than the USED car I had been financing and traded in. I was very pleased with the whole experiance.


My husband and I had a Kia Sorento we bought used in 2006...

5
c.tarochione on 01/05/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I had a Kia Sorento we bought used in 2006 from this dealer and loved the service we were given. We looked at other cars and dealers but came back to South Point again. The service we had was wonderful within 24 hours we had our brand new car with all we wanted. As many times as I changed my mind Enrique was so kind to me.


5 years ago I bought a Kia Spectra from Shawn Hamze. He...

5
valagu57 on 01/03/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

5 years ago I bought a Kia Spectra from Shawn Hamze. He listened to what I wanted, got me a car at a fair price and I drove away feeling I had been treated fairly and professionally. I never had a problem with the car and it was up to 106,000. My son's 10 year old car finally died beyond repair last week. He had been driving it since high school and had not had the experience of buying a car himself so we went to the dealership and asked for Shawn Hamze. He welcomed me back like an old family friend and made my son feel at ease going through the process of buying a car for the first time. My son gave him a price range for the car and monthly payments so he went online and found 3 vehicles that fit the requirements for the used car he wanted to buy. He showed all 3 of them to us and described the warrantees the did or didn't still have, the features and the milage. He did mention new cars in the same price range but once my son said he was not interested in a new car he focused on the used cars and didn't mention it again. We took 2 of the cars for a test drive and made the decision and the paper work started. The finance person did ask within a date range what date he wanted to make his monthly payment. THey got the payment at a range he could afford. We were in and out in about 2 hours. As we were looking around at cars I got interested in looking at one to replace my car that has 106,000 miles on it. I went back 2 days later and worked with Shawn again to find a car for me. I wanted a new car with no frills and that's what he found for me. I had a bit of a balance on my old car and they paid it off and did the paper work to take care of all the rest of it to get everything paid off and transferred. All the staff I dealt with were friendly, knowledgable and happy to help you in any way they could. I did not feel high pressure from any of them. I would definitely recommend them again.


This dealer's customer service was superb. We have bought...

5
kegger0526 on 01/02/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealer's customer service was superb. We have bought many vehicles from many places through-out the state and this dealer definitely ranks at the top. I worked w/ Chuy over the phone and there were no surprises when I arrived. Everything was very organized - everyone from the salesman to the finance professional to the service team was very helpful & professional. I had shopped through-out Texas & their prices were the best deal. This dealer definitely fits in the class of being a great business. They make it known they want to earn your business and keep it. I will definitely recommend this dealer to others.


The customer service was outstanding. The staff was very...

5
aleisther on 12/28/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The customer service was outstanding. The staff was very professional and knowledgeable. Although I had to drive from San Antonio to Austin,I would definitely recommend this dealership to everyone.


Enrique, James and Peggy were awesome! Got exactly the...

5
shawninnola on 12/16/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Enrique, James and Peggy were awesome! Got exactly the car we wanted at the price we needed! Would recommend these guys to anyone. LOVE our new Optma!! Thanks guys! Shawn Dugas


Darlene and I enjoyed our visit to Southpoint kia. We...

5
ddowning3097 on 12/15/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Darlene and I enjoyed our visit to Southpoint kia. We purchased a new Kia Suv And just Love It. we Are a Returning Customer, We traded in our 2007 Kia Sedona van. WE Gave a 5 Because The Dealership, Salesman and all the staff did a great job.


Shawn has assisted me with several purchases, and I have...

5
hrezabek on 12/11/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Shawn has assisted me with several purchases, and I have always felt that he was attentive, forthright, and helpful. Shawn goes the extra mile, working hard to see that he can arrive at a deal that satisfies a buyer's criteria, in my experience. While I'm pretty set on the Kia (Soul) I've purchased at this point, when I go back or when I refer a friend, it'll be to Shawn Hamze; and it'll be to South Point Kia in Austin.


I was on my way to Truck City in Buda as I know the...

5
TanyaWashington on 12/08/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was on my way to Truck City in Buda as I know the father of the General Manager there. I had an appt with them and I always take my Dad with me on major purchases as I value his opinion. I called my father to let him know I was on my way to Truck City but he said to call Kia and get you a new car!? before you go and call me back. I called Kia and was connected with Mr. Fernandez. Over the phone, I gave him a brief scenrio about what I had to work with regarding my credit and what I had been approved from my credit union. He encouraged me to come down to Kia and that he knew he could help me get a better deal that the one Truck City was giving me for a pre-owned vehicle. I told him I would be there within the hour but if I didn't like what I was hearing or seeing I was headed to Truck City. I called my Dad back and told me to meet me at Kia.As I pulled into SouthPoint and saw the cars I was beginning to feel somewhat hopeful. A young man walked up to my rental car and asked if he could assist me...I told him I was here to see Jose Fernandez which he was standing fairly close to where I was parked. He came over and was very polite and asked me what type of car was I looking for? I told a sedan mainly but something I could afford but with a better APR that my bank and Truck City had given me. I also said my Dad seems to believe I could get a new car from you guys. But remember I have an appt with Truck City and he told me "you're not going to need that appt with Truck City" then he asked me if I was familiar with the Kia Rio and there just happened to be one of two 2012 on the lot...I told him I thought they might be to small but let me see. He showed me the Rio 5door. He was very knowledgeable about the specifics of the car. But I didn't want to get into details as I was waiting on my Dad to arrive. He didn't push me but coaxed me into sitting in the Rio the front seat area was good. He gave me to key to start it up. I was telling him my granddaughter's carseat may take up too much room and anyone with height may not be comfortable in the back. Mr. Fernandez said he was 6ft and got in the back seat to make his point that the back seat was indeed roomy. Making sure his knees were not in the driverside back with the driver side seat pushed all the way back. Finally my Dad arrived and then asked if I wanted to test drive it. I said sure..He said I could get on I35...I liked the way it fit and it was handling on the road. He talked about more of the bells and whistles that the car was equipted to do. He showed me how the back seat would lay down to give greater trunk space if needed. He told me he owned a Kia and that he and his family were please with their car. No major problems. He explained how to get greater benefit from maintaining the keep of the car at Kia. He introduced me to one Jim Raney from the maintainence department. He too was extremely nice warm and friendly to us.I was pretty much sold on the Rio. I really like the way it felt. We started paperwork and we sat down with Peggy. She too was extremely nice and very knowledgeable and easy to understand regarding the warranties. I was excited to know that I could get financing for the Rio. I didn't feel as though I was being smoozed just to make a sale but Mr. Fernandez,Ms. Peggy and Jim Raney were genuinely nice people. After the signage of paperwork, Mr. Fernandez had the car already for me. He helped me take my things from the rental car to "my" Rio. I drove off the lot extremely satisfied with my new purchase. The first brand new car for me ever...I've always had pre-owned cars and that all changed for me.Mr. Fernandez gave me a follow up call earlier today actual left me a very nice message as I missed his call. But I am happy to share my wonderful experience of NON-hard/hassle sale but of a passionate knowledgeable information with facts that I believe helped me make a great informed decision on a major purchase. I view this experience as nothing less than a wonderful blessing from God. Thank you Kia Family!


Mr.Fernandez was so far my best car buying experience. He...

5
Cole Cooper on 12/08/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr.Fernandez was so far my best car buying experience. He is a no pressure guy and does exactly what he says. I will pass his name along to anyone I come across looking for a new or used vehicle. It may be a little while before my next car purchase but I'm going back to South Point Kia!


Very courteous, professional, respects customer. I have...

5
navendu99 on 12/07/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very courteous, professional, respects customer. I have purchased two new cars from Shawn this year and experience has been very good. He respected my time and knowledge of what should be fair price for the vehicle.


Great buying experience. No pressure sales tactics. ...

5
dmccormick on 12/07/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great buying experience. No pressure sales tactics. Shawn showed us the vehicle we were interested and then right to the bottom line of what they could sell the car for. We were in and out of the dealership with a new car in just over an hour.


Overall great expierience, low pressure, and no deceptive...

5
aherzberger on 11/29/2011

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall great expierience, low pressure, and no deceptive or dishonest sales techniques. I highly recommend Jose as your salesman and his sales manager, Rudy Varela. Both were professional and respectful throughout the negotiating process.


Dealing with Shawn and South Point was fast, simple and...

5
austinbears on 11/28/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dealing with Shawn and South Point was fast, simple and to the point. Arrived at 9:45 to test drove Optima SX and by 12:00 I was driving off in my new car.


Buying our car from south point kia was the best decision...

5
SRMB11 on 11/25/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buying our car from south point kia was the best decision my husband and I made. The salesman we had was very helpful and understood what we wanted and needed. All our questions were answered and we left very satisfied with our purchase. We were very impressed with the staff and the dealership. We will definitely be back for our next purchase.


BEST CAR BUYING EXPERIENCE EVER. Our salesman, Enrique...

5
lwilliams25 on 11/20/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

BEST CAR BUYING EXPERIENCE EVER. Our salesman, Enrique was extremely knowledgeable about the 2 vehicles that we were interested in. We were shown every button & feature, asked numerous times if we had any questions & made to feel that we our questions were important & not just a waste of time. We did not feel pressure to purchase a vehicle the first time we looked at it. The second time we went back, Chuy took us for a second test drive. Chuy is another extremely knowledgeable salesperson & again with no pressure to buy. Everyone in the dealership was friendly. Enrique took the time to introduce us to the service staff so if we needed to take our vehicle back for any reason, we would at least recognize a face & name. When we went back to pick up the vehicle, James Williams spent an hour again going over the various features to make sure when I left, I was comfortable driving home. We are really impressed with this dealership & have already recommended them to friends. We will return to South Point Kia when we buy our next vehicle.


Awesome! I highly recommend purchasing a car from South...

5
Judy913 on 11/20/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Awesome! I highly recommend purchasing a car from South Point Kia! Arik Bachsian at South Point Kia listened/understood what I was looking for and showed me vehicle options. I did my home work before going to test drive the vehicle and no pressure was put on me to buy. I got the best deal ever on a Kia Optima EX t-GDI! I love this car! Arik held true to every promise me made me! Thank you Arik! for making my every wish come true in finding the perfect vehicle for my life style, hobbies, and technology that is unprecedented!


The only reason I went to South Point Kia was that Shawn...

5
Debra Gikas on 11/19/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The only reason I went to South Point Kia was that Shawn Hamze was recommended to me by my mother who had a great experience. I was very pleased with his effort and service. He assured me I could trade my car in and get into a new car. I drove off in my new Kia and love my car.


Some friends of ours had purchased from South Point Kia...

5
wifemom365 on 11/14/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Some friends of ours had purchased from South Point Kia and told us about their great experience, so we went there. Shawn Hamze greeted us within one minute of us being there, but was not the "pushy salesman." I was very indecisive as to the color and options I wanted, but Shawn was more than willing to bring each car we wanted to look at to us, not us having to walk and follow him. I told him what was important to me about buying a new car, and he listened. He had absolutely no problem making the price work for us. The car I purchased was not the most expensive one, and Shawn never tried to convince me into something else. Definetly a positive experience!


This has got to be the best Kia dealer in Austin! I am...

5
jeana nicely on 10/27/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This has got to be the best Kia dealer in Austin! I am really enjoying my 2012 Kia Forte and the employees that helped set me up were very professional and friendly.


Not sure if this is the right South Point. I am so...

5
nvarela47 on 10/25/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Not sure if this is the right South Point. I am so blessed to have been able to work with Renee. I cant say that enough. I AM SO BLESSED TO HAVE BEEN ABLE TO WORK WITH RENEE!!! The first car dealerships I called gave me the runaround while the others wouldnt give me all the information I asked for. Just questions, thats all. Renee was different. Hes not your typical car sales guy. Like, he told me to always ask what my interest rate was and what my term was, to find out what the amount being financed was. WHO DOES THAT? HONESTLY? With my low credit score, I knew I shouldnt be so picky or difficult but these guys help steer you in the right direction, not just sell a car. He will ask you to write a review for him, and thats a small thing to ask for after all that hes done. Even if he you dont buy a vehicle from him, hell help you in getting financed for one. Even with bad credit, your visit to a car dealership can be a productive and enjoyable one. Youll actually learn how to buy a vehicle with just one phone call. Just be prepared to write a review =) Hes going to beg you for one !!


South Point Kia is a great place to buy a car. If you...

4.6
wesshephard on 09/21/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

South Point Kia is a great place to buy a car. If you visit I highly recommend Alex Blum to be your point of contact. My experience buying a car from Alex was great, he made the buying experience an easy one and worked his hardest to get me the deal I wanted; which I did. I was a first time car buyer and a little nervous about the whole process, but Alex reassured me I was getting a good deal and I trusted that he was being honest with me. Following my purchase he followed up with me to make sure I was happy with the car and let it be well known that if I had any troubles he would take care of them. In fact I did have problem with a defective rear trunk latch after I bought the car and Alex was right there with me at the service department explaining to them that I needed to be taken care of and that I was a VIP, which of course I am not, but that's just his philosophy, all his clients are VIPs and he treats them as such.


Was driving by after dealing with a Capital Nightmare,...

4.6
63buddie on 09/02/2011

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Was driving by after dealing with a Capital Nightmare, and stopped in and all needs were met within hours. Thanks very much for a great experience!


This place offers no customer service after the sell....

1.2
dklaus on 04/20/2011

Customer Service: 1.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0

This place offers no customer service after the sell. First issue I had is that I found out there is a known issue on the model car I purchased with the alignment pulling to left over 60mph. Kia even has a Technical Bulletin on the issue TSB032. South Point Kia had my car on the lot for 4 months prior to me purchasing it and did not resolve the known issue while on the lot and let me drive off after purchase with this potential safety issue. When I approached the dealer about it they even refused to provide a loaner while the repair they failed to make is resolved. Second issue is instead of mailing my Registration Tags, they sent me a post card to pick them up. So I made the extra trip up there thinking I will just have them install the tags. No such luck!. The receptionist handed me the tags and I asked for the Salesperson to install them and was informed he was busy and to drive to service lane. I went to the service lane and was informed they would get to me in the next hour. An hour to install tags on a car! That's inexcusable. I do not recommend this dealer as they are only sales driven and have no idea what a good customer experience is. They just don't care.


After a terrible experience at Capitol Kia on 183, I was...

5
wwud4h2 on 04/12/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After a terrible experience at Capitol Kia on 183, I was without a car for 4 days. I was really stressed about having to start the whole process over again. I took some time to read the reviews about the other Kia dealership in Austin, South Point Kia. I saw that Shawn Hamze had great reviews overall and decided to email him before wasting any time on the lot. I told him exactly what car I wanted and exactly what I wanted to pay per month for "x" amount of months. The price per month that I requested was the same price I had asked the finance guy at Capitol Kia forat Capitol Kia the finance guy told us that he would loose his job if he offered that price. Somehow magically, Shawn was able to offer us that price and he was able to do it without any haggling or stepping out to talk to the manager and he still has his job. Wowits a miracle. Shawn responded to my email within 30 minutes, assured me he could meet our needs and started the financing paperwork over the phone so that we wouldnt waste time at the dealership. Shawn never tried to sale me on a different car or different product. He never tried to sale me a lease instead of a finance contract. He quickly made my wishes into a reality and was very laid back the entire time we were meeting with him. He gave me a brand new car that had just been unwrapped from the factory with 4 miles on it. He had it detailed and filled it up with gas. Its a black 2011 Kia Sorento LX and it is beautiful. While waiting for the financing guy to be freed up he took the time to walk through all of the warranty info and car info. The financing guy did not pull any tricks during our time with him. He filled out the contract exactly as Shawn had said it would be filled out which was a new experience for us. At capitol Kia the salesperson would promise things would go down one way in financing and the financing guy would come up with paperwork that was nothing like the salesperson promised so you would have to start all over again. We were so relieved when everything went easily in financing. South Point Kia was not pushy, the transaction went smoothly and they showed us how buying a new car is supposed to go. My husband and I were very happy with our entire experience at South Point Kia and specifically with Shawn Hamze as our salesperson. I highly recommend that you give Shawn a try, especially if you are walking away from a bad Capitol Kia 183 experience. If you want a no-haggling, drama free, mistake free, stress free car buying experience make the drive to South Point Kia or just email Shawn at sh102070atyahoo.com to see what he can do for you.


My husband and I had the BEST experience ever with Shawn...

5
MuhShelf on 01/03/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I had the BEST experience ever with Shawn Hamze and Jose. I had found a vehicle that I liked online and immediately called Shawn. We made an appt., I test drove the car and I was able to take my new car home for Christmas! It was EASY!I had done my homework before and went in with lots of questions, but before I could even ask, Shawn was already giving me more information than what I had needed. The communication was easy and very thoughtful. I appreciate everyone that helped us out and all the wonderful customer service that we received. I have already told me friends and family to go to Shawn and the team at South Point Kia. I seriously do not want to deal with any other dealership here in town for the rest of my days. My next car will be a brand new one from there and I cannot wait!Thanks for the wonderful experience!


This dealership is ,BY FAR, THE most dishonest, scam...

1
CGirl5 on 08/12/2010

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

This dealership is ,BY FAR, THE most dishonest, scam artist dealership my husband and I have EVER come in contact with! They tried to bait and switch us twice! Promised us a deal that we were happy with and then tried to give us a Dealer Owned vehicle with 5000 miles on it without telling us. Then, when we didn't want it, they increased the price on the same vehicle and came back to us like we were getting the deal of the century. They promised us their showroom DVD package (witnessed by 3 of us) and installed a $300 DVD that was such low quality that they would not begin to suit our needs! They took my husband into their finance office that had "no working cameras" at the time, said what ever sounded good, had my husband sign and upon finding out several lies and overcharges, none of what the finance person said could be proven! They charged us in total $7,000.00 OVER sticker and, upon asking for an itemization of the charges, the finance person, Jose admitted that it was pure profit after trying to convince us it was for the "after-market tint" which ALL Sorento's and most SUV's come with darkened windows straight from the factory! We witnessed two of the Sales Persons Travis and Jarrod tell us that we would be getting the showroom DVD players and now Travis does not recall saying that and Jarrod told my husband he remembered saying it but has to "confer" with the rest of the team which basically means that they will come back and say they never said that!BUYER BEWARE!!! I'm a wife and a mother of a four year old. We live paycheck to paycheck like a lot of other people! This dealership took advantage in the biggest way!


I can't speak as to the service, having purchased the car...

4.8
candide on 04/18/2010

Customer Service: 5.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 5.0

I can't speak as to the service, having purchased the car this past week, but the sales experience was the most agreeable I've ever had with a dealership. After visiting the north side Kia dealership and getting the old "If you buy it today here's what I can do for you . . ." spiel, we found the low pressure atmosphere at Southpoint a welcome relief. Steven explained the features and answered our questions without any hyperbole and sat quietly as we took the car out and discussed its features. We always felt he was being honest with us. We took a friend with us who wanted to finance her car and Kia gave her what appears to be an excellent loan at a competitive rate of interest. We left with two Kia Souls. Will continue to document our experience, but so far so good!


Rude, pushy liars. Unbelievable. We purchased from them,...

1.8
carbuyer79 on 12/14/2009

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

Rude, pushy liars. Unbelievable. We purchased from them, and then were obligated to go to them for warranty issues. They tricked and lied to us. Took in day after buying it b/c the breaks were squeaking. They said "breaks squeak". Several weeks later, took it back "oh you need new breaks" and that's just routine maintenance, so you will have to pay for it. Then, we were going to take it elsewhere, but they fixed them anyways, lied to my husband, and on and on and on. THEN had the nerve to call me to ask me how the service had been. I told him everything, he in so many words call me a liar, and told me "too bad" he can't control other people if they don't follow through, etc... WTF? Several problems with the kia already, new breaks, new battery and something about the gas tank. Don't buy from these people. I regret it big time!


These people, especially the manager are rude and...

1
bcountry76 on 07/24/2009

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

These people, especially the manager are rude and condescending. If I ran this service station ever person there would be fired. We will never bring our KIA to this dealership ever again. Everyone giving 5's above, wait until you have an issue. You will see the true nature of this piece of crap dealership. We regret the purchase of this car from this dealership. I have never dealt with worse customer service. The manager of this station should be ashamed. The Owner/GM of this dealership should be even more ashamed. WE had a piece fall off our car, and happened to be in the area. Our car was still under warranty and they wouldn't so much as step outside to take a look at it. It was our only means of transportation and they wanted us to leave the car there for at least a week. Turns out it was just a plastic part on the air intake which was lodged down in the engine. We asked if they had something we could fidh it out with and were promptly met with more rude comments and actions. Luckily we found something in the car we could use but it took much longer. We were finally able to fix it our self. Heaven forbid this piece of crap manager leave his AC'ed office. This place is joke and should be shut down. Do not purchase a car, let alone bring one here for service.Always refused warranty work. Always asked "who is going to pay for this" when items were part of the contract. I can go on forever.


After dealing with the complete waste of time at the...

5
kiaguy on 06/10/2009

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After dealing with the complete waste of time at the competitor capitol kia. I came to south point kia expecting the same type of treatment. However I was supprised upon arrival when the sales person was very curtious and excited about the product. I was looking for a new kia soul. They had 5 to choose from but I did not like any of the colors they had. So JD told me to find one that is equiped like I wanted for us to test drive and that he would go get the car for me. I drove the one I liked and went in to work the deal. There was no BS $2200 fee for tint or tire protection either. I agree to a fair price and asked how much it was going to cost to go get from another dealer. He said that they would not charge me for it. WOW I was supprised that I got a good deal on the exact car I was wanting. I signed my paperwork and they gave me a car to drive overnight while mine came in. The next day the car arrived and was clean and full of gas when I came to pick it up. This is the first time I have ever had a good experiance with a car dealer.


Wow!!! What a great experience. Everyone there was very...

5
burnshorty on 08/08/2007

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wow!!! What a great experience. Everyone there was very helpful and listened to my needs. Not only did I get the Sorento I wanted , I got a great deal also. I highly recommend Southpoint Kia to anyone.


when i went to this dealership thay lied to me over the...

1
jenny09 on 04/19/2007

Pricing: 1.0 Overall Experience: 1.0

when i went to this dealership thay lied to me over the phone and told me that thay could help me get out of the car that i was in, thay could not do no such thing, what thay did do was jack the price up on me from the msrp and thay tried to tell me that my apr was going to be 10.95 when i have great credit when i went to capitol kia they did not just get me out of the car but they got me a much better apr then the one i was given here


$17,185

Mileage: 10

Color: Silver

Transmission: Continuously Variable Transmission (CVT)

Body Style: Sedan

City: Austin, TX

Engine Type: 1.6L I4 16V MPFI DOHC

$17,185

Mileage: 10

Color: Silver

Transmission: Continuously Variable Transmission (CVT)

Body Style: Sedan

City: Austin, TX

Engine Type: 1.6L I4 16V MPFI DOHC

$23,035

Mileage: 10

Color: Gray

Transmission: 7-speed Automatic With Auto-shift

Body Style: Sedan

City: Austin, TX

Engine Type: 1.6L I4 16V GDI DOHC Turbo

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