KIA of Des Moines

Moe is excellent

Reviews are something I have never done but feel important to share my experience. I am not a business person. In fact my financial mistakes outweigh my financial successes. Brought my 2011 KIA out for service and bought a hybrid while I was waiting. No pressure was applied. Did what is normal for me. Buy now, worry later! No regrets except add ons that I didn't undertand. Kia of Des Moines is going to cancel add ons and make it right for me. Highly recommend this dealership. Moe was the salesman I worked with and stood out to me as a genuine person. He truely is a good person and I am thankful to have met him. You are a stand out Moe. Don't ever compromise your standards and you will always succeed. Go to KIA of Des Moines. You will be treated with utmost respect and dignity! Thank you Joyce

New car no credit

Went in and got a new 2016 vehicle. And I am just starting out on my credit. They were extremely helpful to me. They answered all my questions and sounded like they actually cared about my business with them.

Love my Kia Optima!!

I have had my Kia Optima three months now and had my first service. No appointment was professional, friendly and quick!Have a had a couple road trips with great gas mileage. Smooth ride is easy driving. Would recommend this dealership to anybody! Good job Kia of Des Moines!

Service

Always a pleasure to have my KIA Soul serviced here. They are prompt, courteous and of course I always get that car wash!

Terrific Car Dealer

I just leased my second Soul. This was a pleasant, successful, and fast experience. Chris Weyer was very easy to work with. No high pressure sales tactics. He saw that I got just what I was looking for. Like my first time there, I was very pleased with the service and my new car!

Customer Service

Great experience!! customer service was great, and to be a first time car buyer they pick the perfect vehicle for me. I would recommend this dealer to any friends or family of mine's

Great dealer !

Kris Kremlin is a great sale consultant. I've got my 2016 Mitsubishi Outlander here. He walked me through everything and got me a awesome deal on my new SUV. Thanks Kris! I'd would recommend this dealer to everyones. I am very pleased and I definitely will be back for my next vehicle in the future

Oil change

Had oil change, tires rotated and recall work done. No delays at all.

Very satisfied with the automobile

I purchased a new used car, my wife and I was very happy with car, the cost, the rep who (Bill Blair) " LOVED THE CAR" We had it for2 months, a semi hit us and totally wrecked the car "KIA Sedona 2016". We went back to the dealership get in touch with Bill Blair. We told him what happened. He helped US with getting a nother Sedona, helped with the paper work with the wrecked car, and also got us into another Sedona within ample time. Thank you Bill, And thank you Kia.

Hassle free car buying

Ed Arnold is top notch!! Friendly, personable and knowledgeable!! He made my experience worry free and hassle free. I went to Kia of Des to just look at some cars to buy. I didn't realize that I would be going home with a brand new car the same day!!

Stress Free

Ed Arnold made our selection and buying process so easy! We were there less than hour. Everyone we worked with between the service department your and the credit staff were all very helpful. I will definitely be back for our next purchase!

Stress Free

Ed Arnold made our selection and buying process so easy! We were there less than hour. Everyone we worked with between the service department your and the credit staff were all very helpful. I will definitely be back for our next purchase!

Kia Sportage

Want to say "thank you" to Matt Ayala for making the purchase of my new vehicle so easy! He was very nice, knowledgeable and easy to work with. I was out the door within 2 hours and I couldn't be happier with my new Kia Sportage! I would highly recommend Kia Des Moines for your next car purchase!

Recall service

Work was done in a timely and friendly manner. Keep up the good work.

Outstanding experience

went to Kia to browse their used vehicles and appraise my old truck. I honestly did not expect to accomplish anything other than window shop. I didnt have prestine credit, but the people there still made me feel like I was a worthwhile customer. Looked for a used rio, walked out with a brand new rio. Hats off to kris and Aaron for their amazing customer service! Kia of Des Moines has another customer for life!!

Happy with the outcome

I was very happy with the experience I had with the Kia dealership. I have been buying Mitsubishi's for the past 20 years. This is my 5th Mitsubishi that I have purchased and I have been happy with all of them. The sales personnel, especially Jeff Davis was outstanding.

Excellent experience

The entire experience was flawless and my salesman, Kris, did a great job. Quick, professional and satisfying. I will definitely refer them to friends and return in the future.

Bill Blar

Just wanted to thank Kia.n Salesman Bill Blair.what a outstanding gentleman.made everything go smooth,answered all questions we had,the ride was smooth on the test drive.n all paperwork including costs.n payments were done perfect.I would recommend Bill to all my friends.I love Kia.but it's great when you have people like Bill working for you!!!

Terrible!

The financial manager (Jim) doesn't know how to do his job. He is not polite and because of him we made to return our new car after two weeks! Totally disappointing.

2016 KIA SOUL

Looking to buy a car? Make sure to make a stop here. You won't be disappointed.

Love my new Kia Sorento

I was very pleased with sales personnel who helped find and purchase my new 2016 Sorento. In a matter of minutes Mr. Arnold was able to find me the car I wanted and sealed the deal in a flash. Thank you for being so knowledgeable and experienced in what you do to giving the customer just what their looking for.

Great Experience

The purchase process was seamless. The dealer took very good care of us. I have nothing but praise for how simple Kia of DesMoines makes buying a car.

Very good customer service!

They have an outstanding customer service, they try to help you to get what you want. Very courteous. They are not pushy and they are quick.

Kia Rio purchase.

I got the 2016 Kia Rio and we love it! I would recommend this dealership to my friends and family in a heartbeat. Go get yourself one today you won't regret it.

Bobbi

Good overall customer service and follow up. Love the 2017 SXL...so many options and all were explained. Left the dealership feeling very comfy in such an awesome vehicle!

2016 Sportage

It was a great experience and the salesman knew what he was talking about.

Great service Very fast Not pushy

This dealer communicated with me using text, email, and phone making my time in dealership so quick. Financing was so quickbdid it on line came in sign and drive.I even changed mind on car last minute got everything switched super quick!!!!!

Great experience!

I hadn't bought a new car in years. I had a wonderful experience. Everyone was so friendly and sincere. I test drove a couple different cars, not just the one originally discussed,and fell in love with a Soul. I would recommend this dealership to anyone looking to make a change in their vehicle. Thank you Kia of Des Moines!

Kia Van

Purchased our third Kia, felt a little rushed, would like to have driven a Sorrento too, but the salesperson said the Sorrento's were higher then the Van, we found out that was not true, there were Sorrento's for the same amount and even less. That was partly our fault since we should have insisted on it. It our third Kia van, and we had good luck with the first two, we do like the van that we just purchased, but think we should have waited a while to buy it. Being older we are having a bit of time trying to figure out all the options. But we are finding out more and more.

Kia Sportage amazing

Had a great experience overall, from sales to finance. Great team working there.

Excellent, Efficient Service

My experience at this dealership was excellent. Ed was professional, personable, and did not waste time. Contrary to other dealerships, we were able to take the vehicle for a drive on our own and upon returning, Ed was prepared with figures and options based upon my feedback and budget. I returned and leased a new vehicle in approximately two hours. The staff was excellent and the entire experience was simple. I would highly recommend them!

KIA Sorento purchase

This is my second vehicle from this dealership and I am totally satisfied. Extremely professional, friendly & knowledgeable sales person. Financing was done with no hassle and delivery was very smooth. Overall, a great car buying experience!

Nice job.

Matt Ayala was very personable, knowledgeable and efficient. Our total experience rates a "10".It was the fastest we ever bought a car and it is a beauty. It is our fourth KIA and by far the best - best ride, best looking very quiet and pleasant to ride in. KIA has a winner!

A few bumps but very satisfieing

I didn't have any credit and Q the sales man went above and beyond to get me and my wife in the car we wanted, we will buy again from Q and Kia

Fantastic!

I was stuck with a 10 year old car, and still owed over $6000 on it! I was looking for a way out from it, and into something newer, and Chris Weyer bent over backwards to help me find one. I really can't say enough good things about KIA of Des Moines! Fast, courteous, friendly and painless! As I'm writing this, I still can't believe that they were able to get me out of my old car that I still owed thousands on and into a brand new one! I'm so very grateful that I went to see them. Chris was awesome! If you're looking to buy a car, do yourself a favor and go see the people at KIA of Des Moines.

Car buying made easy!

I was upside down in a ten year old car, paying four times what it was worth. I was looking for a way out and Chris bent over backwards to help me find one. I really can't say enough good things about KIA of Des Moines! Fast, courteous, friendly and painless! As I'm writing this, I still can't believe that they were able to get me out of my old car that I still owed thousands on and into a brand new one! I'm very grateful that I went to see them. I'd definitely recommend them!

Very Helpful

I had a few emails with Matt Ayala before I went to the dealership. But before I went in I got on their website to get an idea on what they would give me for my trade-in (2000 Mazda 626) with over 430 thousand miles on it. When I used their tools on the website, they were on!y.going to give me $1000 for my trade-in. I needed more than that so I would have a bigger down payment. I sent Matt an email and told him that $1000 wasn't enough and that I thought they were offering $5000 no matter how old it was or what kind of shape it was in. Matt sent me back a message and told me to come in that we could discuss what I wanted. They ended up giving me more for my car and! left with a 2016 Kia Soul. Thank you Matt and every one involved. I love my Soul.

Awesome

Was my first time at dealership, Jeff Davis was my salesman, he made my experience painless. Staff was friendly and very knowledgeable, I felt as if they valued my time and didn't waste it.

What a joke!

Purchased my car on 08/05/16, requested automatic start be placed and car to be re-detailed. Upon placing auto start it was noted there was a defect with the car antenna and a part would need to be ordered. No further details were conveyed. I had a planned trip to leave town, scheduled with Sales Manager to return car on 08/16 for re-detail. No one communicated to me the antenna defect would not allow me to receive any reception, made for a very long road trip! Received call on 09/16 antenna part in; it was communicated I had an appointment for a car detail and would bring the car in that day for both items to be addressed. Brought my car in, no one could figure out what needed to be fixed or where my car needed to go. I got an additional call once I left asking again why my car was there. 08/17 called car finished; arrived and car was not detailed and body work not address; physically pointed out areas to service person. 08/19 received call to return loaner car as it had been sold, my car still not complete. Had a face to face meeting with Sales Manager in regards to all problems in which had occurred. Verbally voiced areas in which needed attention with vehicle; he would personally ensure all items were addressed. Received another call later in afternoon to pick up car as it was completed. Stains still present on seats and visible on ceiling. Body touch-ups not even corrected or touched. Communication between departments/employees is severely lacking, not impressed! Salesman was not helpful or knowledgeable!

First Class Operation

My third purchase at this dealership. Have always worked with Ed Arnold. Started looking around early this summer, never felt pressured , always told to return when "I" was ready to buy. When I returned, sat down with Ed went over various options available. With the help of his input, I felt I made the best decision for "ME". As Ed completed the paperwork, Aaron took care of the finances, and Russ oriented me to the new vehicle. A real professional,efficient operation. With the quality of the vehicles they represent, I think I have found a home for future purchases

Awesome!!!!!!!!

Sales staff was awesome!!!!!!!!! Bought a used Nissan Rogue, get vehicle. Sales person Chris Weyer was a great guy, not pushy hooked me up texting with me. He got my loan approval before he even met me. Went for a drive and a couple hours later drove the car home.

Leased a new Sorento

The overall experience was amazing, no pressure to do anything more then look and ask questions. Dealt with Kris Kremin it was such a change from the last time we tried to work with them when they were in Grimes. Long story short went out to look at them and figured we would end up going out of town again. The service and treatment from Kris was so great we ended up leasing that night and my wife is extremely happy with her new Sorento ended up with a much nicer one then we thought we could get with the deal he worked out for us.

Kia Soul oil change

Oil change got in and out in decent time. Everyone was friendly

new 2017 Kia Sportage LX

We have a new 2017 Kia Sportage. Our sales man was Chris Weyer, who did a wonderful job, we had a nice conversation about a deal price. I hope that I did not leave Mr. Chris under impression that we were offended by him or have unpleasant experience due to a little misunderstanding with finance options and cash rebate. It is totally opposite Mr. Chris , we thank you for your welcoming, funny and professional attitude during the first myself visit and than our second visit (myself and my wife), thank you for holding our a new vehicle and waiting for us to come back to make this a great deal. I am the guy who like a jokes as well, and I hope that next time when you go to play golf maybe you could invite me too, to help you celebrate selling the vehicle, like our 2017 Kia. Also thank you goes to Matt, a guy who works at delivery dept, who did a great job showing in/out about vehicle.Thank you to Mr. Jim from finance who helped us with paperwork, and who took all of our money, can you believe it?? Little a joke.Chris be prepared for more sales in the future, as I find and sent someone your way.Best regards,SK

Best Car Shopping Experience at KIA of DSM

I had the BEST car shopping experience by far at KIA of Des Moines! My car dealer Marquet Newsome was not only knowledgeable, but also personable which is important to me while shopping alone for a new car. Marquet was patient as I am very picky and had a great personality overall!! If you're looking for a great car shopping experience go to KIA of DSM and ask for Marquet!!!

Kia Des Moines

Excellent service and people. The service was completed faster than promised; great facility

New Sorento

Whole experience was great. The team was very friendly and had everything ready for me when I arrived. The vehicle was clean and the team was very kind and informative

2016 Forte

Everything about my car shopping experience was handled with the excellence and respect that I have enjoyed with them in the past 7 years. Thanks so much to Patrick for all his patience !!

2015 Soul new to us

We had a great visit and decided not to look further. We had already been to other dealers.Gus was ready when we arrived and helped throughout our time.

Best service in Iowa!

I have loved the Kia automobile for 9 years, beginning in 2007 with my '07 Spectra. I decided it was time for an upgrade. I went to Kia of Des Moines and Ed Arnold was so very gracious and helpful. In three hours they had me behind the wheel of a 2016 Optima and down the road. Everyone was so helpful. I highly recommend the lease option. I'm loving my new ride and the warranty is outstanding. Thank you, Ed and the team at Kia of Des Moines! Five stars!!!!!!

Excellent, respectful service

Went in to trade in vehicles, left feeling like I was respected and helped to the fullest! A+++ staff and care. Won't go anywhere else!

New Car Customer

The staff at Kia of Des Moines were all very helpful, courteous. and professional. They made the car buying process less stressful and overwhelming. Jeff Davis was concerned with what would work for my situation and budget instead of trying to sell me something that was more than I could afford.

Kia of Des Moines

They made me feel comfortable and at ease. Especially, my salesman Jeff Davis.

Soul service is great

Went in for a safety recall without an appointment. Service was finished within 3 hours. Comfortable customer waiting area.

Amazing!!

I was looking on line of the Kia website in the certified pre-owned found a very nice awd Kia. I talked with a co-worker and showed her the picture good price and very low mileage, so I went for it. I got a response from Bill Stone by text before I even got off of work. I got home called Bill back and set up an appointment for Thursday Aug 4th, met Bill test drove the SUV love it!! and was approved very quickly I couldn't believe it, I'm still on cloud 9!!. Bill was very pleasant to talk to and explained everything to me I appreciate his time helping me to get in my new Kia that night, again Thanks Bill for everything everyone was so pleasant on down to the last person I was in contacted with. The person that explained my new Kia and taking my picture to his supervisor coming out and shaking my hand and made me fill very comfortable. Thanks again for everyone involved working hard to make my dream come true.Alicia Smith

Extremely pleased

Sent my credit application in and Patrick Grady contacted me within minutes. Told me to come on in he knew he could get me a car. Figured a used one would be all i'd be able to get. Asked what we were looking for in a car and got us approved for a new Forte. Couldn't be happier. Thanks for everything Patrick , i'll definitely be coming back

Kia Sedona

Stopped in to get pricing on new Sedona. Had our German Shepherds in the car so didn't think we were going to purchase one. To our surprise, they told us to bring them in to the dealership. Everyone was very helpful, listened to what we wanted and worked very hard to meet our needs. It was a very pleasant experience , every person we came in contact with was very accommodating to us and our dogs! In the end, we purchased a Sedona. We have had two Kia's in the past and liked the vehicles a lot. I would recommend Kia's to anyone!

FANTASTIC CUSTOMER EXPERIENCE!!!

This has been by far, the best car buying experience EVER! I was referred by a friend of mine and met Moe who was one of the most kindest and helpful people I have ever worked with. He listened to my concerns and found something that worked perfectly for me. I was treated with kindness and respect, no matter how many questions I had. I can't express enough all my gratitude. Thank you!

New Car

I went to Kia not expecting a whole lot other than to be told no they cannot help me. I met with Patrick, who listened to me asked me some questions. I was looking at the Soul as I like the looks, but had never seen the inside, or driven one. We went on a test drive, came back and put together some numbers, which was a little out of my price range for monthly payment. I told Patrick what I was looking for for payment, and we went back out and started looking at more of them that would get me in my price range. I found a color I absolutely love in the Soul wish yard, filled out the paperwork, and I drove out in my new car. I am completely impressed with how well he listens, does whatever he can to make sure you leave with the car you want, the car you can afford, and if there is anything you need to let him know. I could not be more satisfied.

Thank you.

I came into just look and see what I could get into needed something easier to get in and out of for my family cause my other car was a pain and Ed Arnold talked to me about a Kia and that I would love it. My mom has one that she purchased through you guys and she absolutely loves her so figured I would give it a shot and my family and I are completely in love with it l. We love how it drives and it's a good get up and go little car I don't think I will be going back to anyother type of car except a Kia Soul. Thank you Ed Arnold for all your help and feed back on this vehicle. Can't wait to do more business with you soon.

Kia of Des Moines

Great experience, good staff, clean facilities...................................

Kia Optima

Marquet was our salesman and was very helpful in making our second Kia buying experience a good one. He knew what questions to ask in order to help us make up our minds. Very happy with the sales help and the overall buying process. A true successful, pleasant experience.

Great

We had a great salesman that listens to us on what our needs were. He did his best to get what we want at the price we want.

2016 Kia Rio

Im only 20 years old. The first car I bought was merely because I had no credit whatsoever. After a couple years of building it, I went to Kia to get a new car. I was greeted & helped not even 30 seconds after getting out of my car. After a few hours, & looking at a few vehicles in my price range. I found what I was looking for. Patrick Grady, the salesman their at Kia was a HUGE help. He understood it was a huge step forward & gave me plenty of time to make my final decision. I left Kia with a BRAND NEW CAR at 20 years old! What a great feeling that was, & a big thanks to Patrick, & Kia of Des Moines for being so helpful. GREAT DEALERSHIP. 5 STARS.

Excellent service

They all went out of their way to help us drive away in a new car! Even with not so good credit we got approved! I would recommend them to anyone.

Wonderful service

WOW what great service i received. From the finance manager down to the gentleman that showed me and installed my phone on the Bluetooth. They all worked hard and this was the best car buying experience i have ever had.

Service on my Kia soul.

They serviced my car very well and in a timely manner, I was very pleased.

Go here first!

Excellent service! Bill Stone went out of his way to help us drive out in a new car! Even with poor credit we got approved! I would recommend them to anyone.

Go here first!

Excellent service and top notch effort. Great vehicle at a fair price. Even with less than perfect credit we we're able to drive off the lot in a new car.

Very happy customer.

Have had a suzuki sx4 and love it. Have given the essential care to it and I am very proud to say that it works accordingly. My husband purchased one also and he loves it also. Thanks

wonderful cars and wonderful experience great salesman

I purchased a brand new 2017 Mitsubishi Mirage and my salesman Moe Ibisevic was fantastic - he listened to what I wanted, made good suggestions and was more than helpful. All the employees that I came into contact with were great - they were friendly and very helpful. This is the first brand new car I have ever purchased and the experience was better than I could have hoped for. I would definitely reccommend this dealership to everyone.

Great people!!

My husband and I went to Kia JUST TO LOOK and walked out with a Kia Soul!!! Very happy with the Soul and the dealer!!! Thank you Kia!!

Don't expect them to fix it.

Enjoy your new Kia bu don't expect them to fix it. You will get "cannot duplicate" or "within design specs". My second transmission in my Sorento clunks badly, just like the first. I have been told to drive it to let it get worse. I did, and now the service department manager is telling me that my noises are normal under normal driving conditions. He also told me the get paid to fix car, not do deep diagnostics. He continued by telling me that if they swap the transmission and Kia says it is not bad enough, the service department will be charged for it. So, they would rather deny the problem and let me be the one that pays for it in 8k miles when my warranty is over. I have had three Hyundais and this is my second Kia, I will never buy another Korean car. No more, ever.

Cares about me!

The people at Kia are so friendly and helpful. I was having an issue with my tire sensor lighting up and took it in for them to check out. The got me right in, checked the air pressure in all the tires and then lifted th car to visually inspect the tire that had the lower pressure. They couldn't find Anything at first or second look. I had told my service guy that I was going out of town the next day and was worried about taking it on I80 the next day. He used a special spray that is suppose to bubble if there is an air leak. After searching more, he finally found a tiny nail hidden in the tire. Was thrilled that he took the time and then made sure to get the tire patched quickly so I could get back to my day. I even got a car wash. I felt like he listened and cared about me.

Mitsubishi service work

drove into service bay... did a couple mins paper work... went to computer store down the block & then to Northern Tool to shop... before I was done ... my vehicle was done & I got a call on my cell phone while in the store... cost was less than i had guess.

Absolutely loved them!

I was really surprised how great their customer service was! All the staff were very nice and helpful! I has a lot of fun finding my car from kia and I absolutely love it!

Favorite new vehicle!

I was pleasantly surprised at how customer focused Kia of Des Moines was, and my sales person Ed Arnold worked so hard to get me exactly what I wanted. No hassles, and I left with an awesome new Optima! I wish I had looked into Kia's before- they are so nice, with great quality and safety features for the money. Thank you Kia!

No hassel

Bought a brand new car from them hence the n/a on the repairs. So, I wandered in May looking at what they had available. Talked to Moe about what I wanted, and what I didn't need. He didn't try to up sell me the more expensive car. Then told him and his boss that I was not going to purchase till next month, and they said all right contact us if you have any questions. Then the next month went in and discussed how I was going to buy the car and how soon.The facilities are nice and clean, and they had bottled water if you asked. As well, the paperwork was not much which surprised my dad a bit.Overall a good experience on buying my first car.

Prompt and Friendly Service

Kia of Des Moines are always friendly and pleased to see me. They recommend services but never pressure me on unnecessary items. I would and have recommended them to others.

Will Do Business Again!

Very pleasant and QUICK! We were signing the papers before the end of the 2nd business day.

Great customer service

My credit isn't the best, but they worked with me and got me into a brand new Kia. I'm very happy with the way I was treated.

Great dealership, great people.

Great dealership, great people.I had a trade in that I owed more than what it was worth. They worked with me to get me a new 2016 Kia Optima. Great car and good pricing! They showed how everything works in the car and out. Detailed the car prior to me taking off with it, and filled up the gas tank without me even asking (never had that before without asking). Great service. I will definitely recommend them and do business again!

I love my car

I had a wonderful experience working with the dealership, my sales person Bill and everyone else involved with my final purchase. I highly recommend them to everyone who loves my new car as much as I do.

Mo makes car buying Fun!

I've never been to Kia of Des Moines, all I knew was I wanted to buy a new Kia Soul. I was worried that they would be too "big city" and "high pressure" for me. It turned out they were just the opposite! Mo was really nice and even when we were still there past closing time, he never tried to rush me into making a decision. He had answers for all my questions and I had fun. I would recommend Kia of Des Moines, my sales guy Mo and the Kia Soul. Great experience from the minute I got there. Thank You!!

Great place to buy a new vehicle!

My first time buying a vehicle by myself since my husband passed away. I was very unsure of everything but i was treated very nicely and the man that helped me was very helpful, showed me everything on the vehicle. He let me take my time and think things out very carefully. I was very satisfied. Even coming in at 5:30 and they closed at 6, we didn't get out of there tell 7:30 p.m. but people stayed and got things done and was happy to do it.

Thank you

I want to thank Matt and the rest of the people for getting our car in and out as soon as possible. (The same day.) the only problem I have is, you don't live closer to me. lol

So much fun! Awesome service

Did a really awesome job find me my first car! I love it so much & it's such a cheap price to pay every month! Answered all my questions I needed & was very helpful.

poor customer service

First off, we purchased used. Went to go pick up our vehicle and it hadn't even been cleaned/detailed. Dash/none of the interior had been wiped down/cleaned. Crud and animal hair from the previous owner came as an extra! Lastly, We have now waited over a week to get our calls returned in reguards to getting something replaced. Sadly, not impressed as we had heard good things about Kia of Dsm.

New car

I had a great experience with my car shopping. Marquet Newsome, was especially helpful, he had great customer service skills and treated my husband and I with respect. I knew what i wanted and left there with 2017,Kia sportage which i love!Thanks for ur help

Kia of Des Moines!

If you're like me and almost HATE car shopping - you need to do yourself a favor and check out Kia of Des Moines! This isn't your typical high-pressure, fine print and haggle on the price dealership. I had the pleasure of working one on one with Bill Stone and got a straight-forward, no gimmick - GREAT deal on a 2016 Kia. You could from the moment you meet him that he really cares about helping folks! These guys (from the sales manager to the finance guy) simply go out of their way to make sure you're educated, comfortable, assured and most of all satisfied with your purchase. The entire process took about 2 hours (yes, that's it!) from the time I arrived until the time I drove away in a brand new car. I could not recommend Kia of Des Moines any more highly. An absolute wonderful experience .... and at this point I'm a customer for life!

Couldn't ask for more....

Absolutely amazing car-buying experience. These folks really care about their customers and they treat you like you're family! Bill Stone (and the rest of the gang) were terrific. He went out of his way and was always one step ahead to make sure the process was quick, comfortable, easy - and most of all, that you're completely satisfied. Service sets this dealership apart from everyone else. No pressure, no haggle, no gimmicks - just upfront, honest, down to earth customer service! Couldn't be happier!

Great service

Last time I was in I was in a rush to get back to work. They had my car done quickly and I was able to get back to work sooner then I expected

Excellent Service

Right on top of everything you could ask for. Patience in explaining every aspect of the Kia Sportage we purchased. I am impressed with the knowledge and courtesy of our sales person. The willingness of going the distance in making sure we understood everything about our new car.

Excellent experience at Kia of Des Moines

I received amazing customer service at Kia! I really appreciated talking about my needs, wants, AND budget before shopping. I got a great deal on exactly what I needed. Patrick Grady is mad buying a car fun!

New Car

My wife and I got on line talked to KIA of Des Moines we were looking for a used car but ended up buying a new Mitubishi. The sales team and everyone we dealt with was so helpful and freindly Ed called me right away and set up appointment but on our way up there Ed text me and told us we could come earlier if we wanted we got there about half hour before our appointment time Ed was right on top of everything he had cars ready for us that he thought we would like and he already had everything set up in the computer. we walked out 2 hours later with our new car the staff was great and the man that showed us how things work on the new car was great I just can't say enough about the staff and friendly people at KIA OF DES MOINES great service love them I will be back for sure for service and when I get ready to buy again . Thanks so much ED the Buisness manger was also great I don't want to leave anyone out but everyone knows there job and they know there cars again thanks everyone

Quick and Painless ;)

My husband and I both work full time, I'm working on my Master's degree, AND we have 6 kids who are busy with school and extras. We don't have a lot of free time for car shopping so I reached out to several dealerships in Des Moines, Ames, and Omaha to talk about vehicles and deals. Ed was the most up-front and honest person that I spoke with. He helped us get a fantastic vehicle that fits our family perfectly and within our budget for payments. We were able to talk trade-ins and loans all through email so that when our family of 8 could get there on a late Saturday afternoon, all we had to do was sign papers and drive off with it. I really appreciated the flexibility and being able to work most of the transaction through email.

Love my new ride.... :)

Thanks Ed for making the whole process painless. It was a pleasure working with you. Didnt take long at all. I love the new ride.

Quick process

I walked in needing to buy, was connected with a kind, fair and knowledgeable salesman. I walked out with a great pre-owned car, a generous offer on my used car and the confidence that I was given an honest deal. Find Bill Stone, he'll treat you right. I've been to other dealers who make you stay all day and drag out the process so that you're uncomfortable and make a deal less than satisfactory because you just want to get home. That didn't happen here.

Quick process

I walked in needing to buy, was connected with a kind, fair and knowledgeable salesman. I walked out with a great pre-owned car, a generous offer on my used car and the confidence that I was given an honest deal. Find Bill Stone, he'll treat you right.I was pleased with the quick nature of my sale. Most dealerships would mess around with you and keep you there for hours so that you're uncomfortable and fold/cave on your deal because you just want to go home. Bill and Kia didn't treat me that way. I'm very happy with my pre-owned car.

Buying a new vehicle was an enjoyable experience with Kia

I could not have asked for any better service than I received. Mohamed helped us find the perfect vehicle and worked hard to get the color of interior we wanted. He was a real pleasure to do business with. Andrew worked with us on trade in of our car and was able to come to a price that worked for both of us. Jim was a super guy with the finances. We will HIGHLY recommend Kia of Des Moines to everyone looking for a new vehicle. It was actually fun buying a Sportage from them and I would do all again.

My new KIA Optima

My salesman Matthew Ayala, was the best salesman I have ever had in all of my life. We walked in to see what it would take to be able to purchase a brand new Kia Optima. He went above and beyond to make this possible. Before I knew it, I was driving my new car home. Everyone at Kia of Des Moines was awesome. I just can not say enough about how great the customer service was. I love me new car! Thank you so much Matthew Ayala! You are the bomb!!!!Susan DeArmond

Fast and friendly

My salesman was polite and friendly. The whole process was quick, efficient and I was always being updated on where we were at in the process. If he said it will be 10 minutes that's all it took. When I look for a new car I will be going back. I couldn't ask for a better car buying experience :)

Best KIA Dealer in the USA

This is my sixth KIA I have bought from them, they do not treat you like a customer, they treat you like family. From sales to service you cannot beat this dealership. I have recommended this dealership to family and friends and everyone that I know that has bought there drives away happy with the way they were treated and the deal made.My salesmen, Bill Stone, was outstanding and looked out for my needs and ensure I was getting the best deal for my trade and for the car I was looking for. His friendly no pressure down to earth way of meeting my goals and desires for my new car was hassle free.The rest of the staff that took part in the sale were also outstanding and have an infectious friendly attitude and respect for those they work with.You can get a great car at any KIA Dealership, but here you can get that and make a lifelong friend who is willing to go the extra mile to ensure a great deal and buying experience, which is why I have bought here six times and will be back for the seventh.

Kia of Des Moines is a great place to buy a car!

We were very satisfied with the service and car we bought here. They were very thorough and answered all of the questions we had. Very personable srrvice - thank to Ed!!

Honest and Trustworthy

The whole process was easy and fun. Everyone kept us informed and assisted with any needed we asked. Ed made the whole process of getting one new and one used car very comfortable.

Very nice sales associate

Went into Kia just to see what kind of deal I might be able to get. I really wanted to get an SUV and didn't want my payment to be too high. The sales associate worked with her manager to get me the vehicle I wanted with the price range I could do. She was very nice and knowledgable. I never felt like she was just trying to make a sale. She was more concerned with making sure it was what I wanted. As long as she stays there I will definitely go back to Kia again.

thanks for everything

these guys are the greatest they helped me out when I wanted something more manageable than my first purchase I would strongly recommend mohamed and jim the finace guy to help you get what you want thanks for everything Eric O

Used car purchase

Was very happy with purchase but did take awhile. Waited for bank Mr. GRady was very easy to deal with. Will recommend him to my friends. Thank you!!

Friendly and Professional

I had a great experience with Kia of Des Moines. Nate was my salesperson and listened to what I wanted and what I needed. I am very satisfied with my purchase.

Am I dreaming!!!

Nathan made everthing very easy and mind blowing, I still can not believe how quick the process was. I am very happy with my new purchase and thankful Nathan was there every step of the way! THANK YOU KIA OF DSM

Great buying experiance

My wife and I just purchased a Mitsubishi Outlander GT. I spent a lot of time researching and it was between the Ford Explorer, Honda Pilot and the Outlander. We looked at them all and we took up some of Nathan Cracraft's time there at the dealership having him show use several different Outlanders and driving them over a week and a half. At no time were we ever pressured or made to feel unimportant. Of the three cars we reviewed I can tell you your best bet for Warranty, quality and price the Outlander is it. I know I am not the most easy person to deal with (just ask my wife) but Nathan was great. We got a good deal and all of our needs were meet. I am not encouraged as I read some of the reviews as to the poor service people are getting from the service department but I will wait and see for myself. As good as the sales staff treated us I find it hard to believe the service department is that bad. I fully intend to use the service department for my routine maintenance as well as any warranty work should that be necessary. I will come back in a year or so and write a review on the service department and how the car is doing. P.S. Put up a Mitsubishi sign along with the Kia sign. The place is hard to find when you are looking for Mitsubishi.

No road blocks at this dealership

My wife and I just purchased a Mitsubishi Outlander GT. I spent a lot of time researching and it was between the Ford Explorer, Honda Pilot and the Outlander. We looked at them all and we took up some of Nathan Cracraft's time there at the dealership having him show use several different Outlanders and driving them over a week and a half. At no time were we ever pressured or made to feel unimportant. Of the three cars we reviewed I can tell you your best bet for Warranty, quality and price the Outlander is it. I know I am not the most easy person to deal with (just ask my wife) but Nathan was great. We got a good deal and all of our needs were meet. I am not encouraged as I read some of the reviews as to the poor service people are getting from the service department but I will wait and see for myself. As good as the sales staff treated us I find it hard to believe the service department is that bad. I fully intend to use the service department for my routine maintenance as well as any warranty work should that be necessary. I will come back in a year or so and write a review on the service department and how the car is doing. P.S. Put up a Mitsubishi sign along with the Kia sign. The place is hard to find when you are looking for Mitsubishi.

Make you want to buy a car everyday!

This was a new experience for me. I was called to bring in my 2014 Forte5 to trade it in, this suprised me a lot. I scheduled appointment and went in Jeff Davis made my car trading and buying fun and enjoyable. Anyone looking to buy a car should definately go to Kia of Des Moines, everyone is very friendly and helpful, plus if you can get Jeff for your salesman I know you will be pleased.

Clean shop and clean show room all friendly people

I went in for service. They changed my oil,balanced and rotated my tires. They also checked my air filter and said it was still clean.. That was impressive as i have about 18k on the car and most dealers would have said you need a new one. They also wash and vacuum your car every time you bring it in for service. They are also prompt. I arrived around 7;45am and paid and was out by 9am. They are honest and also listen to your concerns when you register your car for service. They also tell you upfront how much the service/repairs will cost. They have never been more than 5.00 off on the quote so no hidden suprises.

Friendly experience all the way around

Staff is top-notch - friendly. From service techs - to driver to check out staff.

Great place for Kia service

Excellent service - priced lower than my neighborhood garage - completed the job on time, washed my car - very pleasant experience.

Best car purchase experience

Living 2 hours away I needed (wanted) to make my purchase without making more than one trip to the dealership. My salesman Chris Weyer understood that and actually listened to me! He found what I was looking for at a different location and picked up. We were able to come to terms via email and phone conversations. When I made the 2 hour trip Chris had everything ready for me. The 2016 KIA Sorento he had waiting for me was exactly what I was looking for. There was never any high pressure sales or hours spent at the dealership. I couldn't be happier and I highly recommend Kia of Des Moines and Chris Weyer.

Soul'd on Kia Soul

I'm "Soul'd" on my Kia Soul, and highly recommend Kia of Des Moines! I stopped at Kia of Des Moines for reasons other than the purchase of a new vehical, but then decided to simply inquire. I had my mental note of everything I wanted if I were to purchase that Kia Soul I've dreamt about. I was greeted immediately, a sales person was called, and Ed A. greeted me. we chatted about what was important to me and why! I suggested "used" was probably my best bet. We browsed the computer and "just as a "starting point" picked a 2016 model to "try" and went for a test drive. The features I felt most important were standard options (be still my heart!).... Thirty minutes later at a cost I can live with... I have the first BRAND NEW CAR ever in my life! Thank you Ed, you're amazing, and Aaron made paperwork fast and virtually painles.. AND, I extend my gratitude to Russ for showing me all the fun stuff and my car has to offer. All of you are simply amazing.... Kia of Des Moines exceeded all my expectations and more!

new car

Aaron Fenton and Kia of Des Moines got us in and out with a new Outlander in just minutes after our car was totaled. Very happy!

Wahoo!

Jeff Davis at Kia of Des Moines was so helpful and great! So happy I went there :-)

this experience at kia if des moines was mind blowing

I was looking online while my old car was in the shop. Before I knew it my phonewas ringing Bill Stone was on the other end willing to help. Within 24 hrs I was driving a new kia optima

Great service experience

Excellent customer service. Very responsive to my concerns and reacted and completed appropriate service and went above and beyond even knowing my services were no charge

My experience with KIA of Des Moines

The Kia of Des Moines staff was all very friendly, calm, helpful. There was no pressure to buy. They gave us a great deal for our trade in (over the blue book trade in value for our car) and we got a good end of the year price. When we were leaving, they went through the whole car explaining how to use it. The Dealership was clean. The car had a great warranty for being used. We are happy with our purchase.After visiting a different dealership that pressured us, didn't know the car, and tried to sell us a car that was already in the process of being sold (idk if that's legal or not, but I guess it covers their bases if it doesnt go through - but felt shady to us) Kia of Des Moines was such a great experience! We felt much calmer, more comfortable and happy with Kia. We recommend Kia of Des Moines! Great service.

Excellent service.

Service was excellent. From the time I entered the facility until I left(which was very expedient) the personnel were very friendly and helpful. The facility was exceptionally clean and inviting.

Great experience

I would go back. Nate the salesman was great to work with

Return Customers

My family already has a 2012 Kia Soul, and when we found ourselves in need of another vehicle we knew that Kia Motors of Des Moines/Des Moines Mitsubishi was a fantastic place to shop. Bill Stone didn't let us down. He found a great car in our budget with the features I wanted. I would highly recommend shopping with them and will likely return when our daughter is ready to shop for her first purchase in a few years.

Found what I wanted

The first thing my wiffe and I required was a light colored interior. There was not one on the lot. I had checked several other dealers, however KIA of Des Moines was the closest to us. Randy Crabb met us at the door, We were driving a 2015 Silverado pickup. I am sure that his first thought was what are these people doing here. When I told him what we wanted he searched and found one with a light interior. We priced it out and he said they could get it Fri and we could pick it up Sat. Now thats service. We have less than 1000 miles on it but it's the best auto I have ever driven./Thanks Randy and Thanks KIA or Des Moines.

Oil change and tire rotation

Very nice help at the Kia in Des Moines!! Nice facility with Wi-Fi while you are waiting. Timely too!

Review

We have always had great experience with Kia of Des Moines. This was our 3rd purchase of a Kia and the sales people and staff are all very friendly and they go out of their way to help in any way. Randy Crabb was very helpful and quite knowledgeable in helping us make a decision as to what type of vehicle we wanted and needed this time. We also want to express our thanks to Russ who takes his time is explaining and setting up the amenities in the vehicle.

Well worth your Time and the trip

Ed Arnold got My Family a Great Van at a great price.. Everyone was very Helpful and well worth the drive from Goldfield. THX Guys!

Well worth the trip and Your time.

Ed Arnold got My Family a Great Van at a great price.. Everyone was very Helpful and well worth the drive from Goldfield. They Were as they Advertised on the TV and Radio...THX Guys!

Great Service

Went in for an oil change and tune up. Winnie was my service advisor and she was very informative and let me know if something additional needed changed (both air filters) before changing it. The facility was clean and comfortable and the service took the estimated time. I will continue to take my Kia here.

Highly recommend Kia of Des Moines!

I had a wonderful experience with Kia of Des Moines! Salesman Ed is the best there is when it comes to customer satisfaction! I have sent many, many emails to Ed before and after purchasing my vehicle and he is always quick to respond. He makes me feel as if I'm his only customer! He was always honest and upfront about everything.Our total time spent at the dealership the day I purchased my car was only an hour and a half. I asked Ed to go ahead and have the paperwork ready when we got there, and he did! I appreciate that there were no "surprises" when we got there (i.e. payment higher than expected, new fees rolled in that we hadn't discussed...) The finance guy was even able to get us a lower interest rate through an outside lender, and was then able to give us a rebate that we wouldn't have qualified for had we financed through them.I will be buying all my cars in the future from Kia of Des Moines!

kia rio 2014

I would like to thank Jeff Davis for working with me to get my new car. I would recommend him very highly. Mr Davis takes his job seriously and he is friendly made me feel like I was important in finding me a good deal. Wanted me to be very satisfied in the car I was buying.

Great service, explained and resolved all issues.

Excellent location for buying and servicing your KIA. Only issue was the length of time to do a routine LOF and tire rotation. With a confirmed appointment it took over 90 minutes.

Great people

They make you feel welcome. They answer any questions you have. They help you get what you want. Very helpful and caring people. Great place overall.

Cooper's sportage

Went to check out new car and had such a great and simple process! Aaron was laid back straight to the point absolutely no pressure! He was very receptive to our wants and needs, he didn't try to up sell or change what we wanted in order to make more money! The next time I buy an auto I'll be giving Aaron a call!

Great Experience!

We had never purchased a Kia before, but were very impressed with the reviews we'd read about the Kia Sorento and we liked the warranty. I found the car I wanted on the dealer's website. When we went in to take a look at it our salesperson, Aron, was awesome! He was very friendly, low-pressure and patient. He took us to the exact car we had seen on their website and answered all of our questions (and I had a ton!) and demonstrated the car's features. Everyone else we dealt with - from the financing guy to the person who delivered our Sorento - were wonderful too! We had such a great experience that our next car will likely be a Kia too!

Treated Great!!!!!!!!!

Was just looking and Drove off in a 2015 Outlander sport. Everyone we worked with were so nice and very helpful. We have purchased here in the past and will return when we are looking in the future

Kia Soul

bought a car from this dealer in 2011. Went in for oil check.

Great experience

At almost 40 years old I have purchased many cars in my life. This was the second best time. They were courteous, informative and truthful about what was going on and why. Marquet, our salesman, was professional and relateable. The manager all the way down to the guy who showed us how to work every feature of our brand new car was so nice and informative about any questions we had. I love my new car that only had a few miles on it and knowing it has bumper to bumper for the next 5 to 10 years on my vehicle gives me peace of mind and nothing beats that. The only reason this is the second best is because nothing beats your first time...but they came really close.

Great experience

At almost 40 years old I have purchased many cars in my life. This was the second best time. They were courteous, informative and truthful about what was going on and why. Marquet, our salesman, was professional and relateable. The manager all the way down to the guy who showed us how to work every feature of our brand new car was so nice and informative about any questions we had. I love my new car that only had a few miles on it and knowing it has bumper to bumper for the next 5 to 10 years on my vehicle gives me peace of mind and nothing beats that. The only reason this is the second best is because nothing beats your first time...but they came really close.

Purchased a 2015 KIA Sportage

Jon Hansen was the salesman who sold me the vehicle. I would definitely contact Jon when I need to purchase another vehicle. He was polite, friendly yet very professional. He had patience with my many questions and when I left I felt very comfortable with my purchase. I also left feeling like if I had any questions later that I could call Jon Hansen and he would help me.

Great Experience Over-all!!!!

I had a wonderful experience with Kia of Des Moines, their staff, and Chris Weyer. They made the buying/trading process easy, fast, and friendly. Chris Weyer has been wonderful to work with during the process and after. It's rare to deal with a dealership that seems to care more about quality over quantity. He made my family and I feel like we were his "friend" and not just a customer! I LOVE my new 2016 Kia Sorento and would suggest anyone to shop Kia of Des Moines.

Great Experience Over-all!!

I had a wonderful experience with Kia of Des Moines, their staff, and Chris Weyer. They made the buying/trading process easy, fast, and friendly. Chris Weyer has been wonderful to work with during the process and after. It's rare to deal with a dealership that seems to care more about quality over quantity. He made my family and I feel like we were his "friend" and not just a customer! I LOVE my new 2016 Kia Sorento and would suggest anyone to shop Kia of Des Moines.

Love!

This is the first time buying a new car and I was SCARED. Bill Stone was AMAZING and made the buy easy peasy! Thank you for making this visit worth my while.

Kia is great

Kia of Des Moines and Cindy were the best. She helped us look and answered all our questions. When we came back a couple of days later to test drive and purchase the Soul it was fast and with out any hassle. Everyone was great to us even though it was getting near closing time. I would recommend Kia to anyone who wants great service and great cars.

Excellent-5 Star ++++++++++

Kia of Des Moines/Ed provided me with a wonderful experience with purchasing my KIA Soul. Over a phone call I told Ed what I wanted, and explained I will look at the KIA Soul, but not my choice of a vehicle. To my surprise, Ed was spot on to what my needs were, price and overall color etc. I was absolutely shocked when I saw and drove the KIA Soul. It was amazing and its everything I wanted in my vehicle. Ed was everything a person needs in purchasing a vehicle and overall excellent experience. I absolutely recommend KIA of DesMoines to purchase a vehicle, and make sure you ask for Ed, he is the best!!!!!! I will see you for my next purchase!!Thanks again !!!!!!! Robin Ferns

Buyer

My experience at Kia of Des Moines was exceptional. Chris Weyer was wonderful and made my buying experience un-stressful.

Great Salesman

Chris Weyer is one of the best car salesman eve. We have used Chris on two occasions now, Both times it was a great experience. No hassle, Chris inquires as to what you need ans works up a plan to make it happen.'This is the way car shopping should be.

Survey

Great Experience, make car buying fun. Got great deal and took car home same day

This is how car buying should be!

Ed Arnold and the staff at Kia did an amazing job getting us the car we wanted. There was constant communication and no surprises when we came to close the deal. They called and said our car was ready and the paperwork would be too! In and out in under 20 minutes I think should be some type of record for buying a car. We NEVER felt pressured and truly felt that the staff was looking out for our best interest when looking at our options. These guys know that good customer service is where the other dealerships set the bar and Kia sets the bar at great customer service.

Excellent service again

Very clear and prompt estimate. Service was completed more rapidly than original estimate and went above and beyond expectations. Final cost was within a couple of dollars of the estimate.

Easy and enjoyable

I stopped in to look at the Kia soul for my wife. I worked with Matthew Ayala. Very easy-going answered all my questions. And drove away about an hour and a half later with a brand-new Kia soul for my wife. They were very fair on my trade-in. Treated very well. I had been at other dealers and immediately felt the sleezy snake oil salesman factor. Not here. Well done Matt and Kia Des Moines

Great Service and Friendly Employees

I went car shopping and we ended up at Kia of Des moines. I looked at the Optimas and we decided on the color and test drove it and really liked it. They did a good job on getting my payment to where i wanted it to be.

``Entirely Too Prompt Courteous--Too Too Awesome

A Service Technician Ready & Available as soon as I drove up. My car was in & out with hardly no wait--not to mention shuttle availability if necessary! That's what I call expediency, to do 'whatever' service for Customer Satisfaction. It makes me love my KIA even more, and more, and more!

Great service, clean, and honest.

Marquet is the man who helped with our sale. Very friendly and honest. I asked a lot of crazy "what if" questions and if he didn't know the answer, he told me he would find out for us. He did a great job to get us out the door happy with our purchase. These guys are great all the way through from sales to service. I definitely recommend at least stopping in and asking a few questions.

KIA service work

Was in for an oil change, as always I was treated very well. The maintenance on my vehicle was preformed with the utmost care and accuracy. I was also informed of future maintenance needed on my vehicle and the approximate cost.

Great

Got the vehicle I wanted, at a price I can afford with no hassle. This is my 2nd purchase of a Kia and I know it will be a dependable vehicle.

Excellent car buying experience

Kia of Des Moines provided my wife and me with an excellent car buying experience. The staff was very friendly, helpful, courteous, knowledgeable, professional, and there was no high pressure salesmanship. Besides Kia having a very good product, the staff at Kia of Des Moines provided us with a comfortable and pleasant buying experience. This was probably our best car buying experience.

Great experience

I have never leased a vehicle before but for my family and our situation it was the way to go. Chris Weyer was our salesman and he was very helpful and patient with me. I had MANY questions and he was prompt in answering me when asked. We will for sure be back in the near future.

Great service!

From top to bottom great service from everyone we came across. I never felt ANY pressure to buy and there was NO back and forth we Chris 's Weyer our salesman and management. The lady that greeted us was great! She offered us some of her beautiful tomatoes from her garden. If you need a new car go here!

Loving my new ride!

I had a great experience buying my new Kia Sportage. My dealer worked hard to get me the car I wanted and communicated well! The warranties are great and the people aren't overbearing. Go see ED!

Great experience - All questions answered

We had a great experience when we went in to have the oil changed in our Optima. They were very fast, the price was right, and they all the questions we had about upcoming suggested servicing.

New SUV

My husband and I were passengers in a new KIA Sorento and found it quite comfortable. So...we looked at a Sorento. We went home, did some research and returned to KIA. We test drove two vehicles and decided on the red one!! Our sales person, Bill, was knowledgable, and very genuine. Everyone at this dealership treated us with the utmost respect. Bill has a fantastic personality and made the experience of buying a new vehicle quite pleasant.

New car

We were very excited when we bought are brand new car. The sales people workd with us to get the price that would work for us. After we signed the paper work and went to go pick up the car we were told it had been inspected. We drove it home which we live over an hour away. So when we got home we were checking out al the features, we went to go turn on the fog lights and the driver side one did not work. I know its only a light but it was a little disapointing, and we were told the car had been inspected. Since it was Saturday evening we were going to call Kia first thing Monday morning. My husband called and they were very sorry that it had been missed and told us we didn't need an appointment just bring it in. So my husband made the hour drive there, they got him in right away but some how it took them over 2 hour to replace a simple light bulb. I knew we should have just saved time and gas and just done it ourselves. So when they told my husband the car was done he asked how it could have taken so long, the answer he got was that the technicin had problems, that after he replaced the bulb the light still would't work so he was trying to figure out what was wrong and then some time later he realized he hadn't plug it back in. So needless to say we were very frustrated.

Great Service

Went Looking for a new car on Fri. Went to Kia Everyone was so helpful and courteous. my last car was a Kia Soul and now my new car is a Kia Soul and I love it.

Professional customer service!

My husband and I bought a 2015 Outlander Sport yesterday at Kia of Des Moines, and salesman Bill Stone made the whole process so easy! They are professional and courteous without being pushy or making us feel pressured in any way. They worked with us to find a vehicle that was just right for us and our budget! Was truly a great experience, Bill Stone was the nicest salesman we've ever worked with and cared about more than just making the sake. Went out of his way considering he came in on his day off to help us! Many thanks- we will be back! Recommended to all!

Attentive, personable, all around excellent experience

Ed Arnold made purchasing my 2015 Outlander Sport a relaxed, no hassle experience. He was easy to work with and personable. I am glad I found a salesman like Ed, and a dealership like Mitsubishi of Des Moines!

Amazing experience

Such a great place to buy a new car. The staff is really nice and helpful. Matt was an excellent he helped me picked out my car and I'm very happy with it. I would recommend anyone wanting to buy a new car go to Kia and ask for Matt.

Great Salesman And Experience

Didn't expect to get a car the other day but Matt helped me find a car that suits me!! It was a great experience And everyone was really nice ! I would definitely recommend going to this dealership to everyone and ask for Matt! He is the best!!

Wifes Kia Soul (the hamster car)

The Wife was recently shopping for a Kia Soul. She spotted one she liked at Kia of Des Moines but I needed further information, I emailed the question to dealership and received a response from Ed Arnold within the hour.the next day, the wife went for a test drive in a 2013 moss green soul and loved it! Ed was able to answer all her questions and prepared the credit application. I went to the dealership on Saturday to inspect the car and was surprised how friendly the staff were. The rates and payments were within my predetermined range and the remaining warranty was outstanding so we purchased the car. Upon delivery we noted that the winter floormats which were supposed to be included were missing, a quick call to Ed and we were informed they were located and we could pick them up. An outstanding experience overall.

Love this car

I just bought my second Kia and I love it. It's roomy and rides so smooth. I would recommend the Kia to everyone. Great car and great warranty. We have the best dealership. They are all so friendly and make buying the car easy. The car I bought had just came off the transport truck and they were very good about getting it ready to go. Overall I got a new car, a new hat, and new friends.

Top Notch.

Great experience, Didn't plan on trading cars, but Jeff sold me on the idea. If you want to talk about new cars, talk to Jeffery Davis. Great guy! Thanks Jeff.Bill Lane

Good sale

My 2015 Kia soul is a great car bill stone was a great salesman he went over and beyond for us I would recommend him to anyone thanks for everything

Kia Of Des Moines is the place to get your new car

The best dealership experience that I've ever been a part of. Everyone there was very helpful and nobody was pushy in any way. They are willing to help with anything you need but will also just let you browse around without trying to give you the hard sale. Dave Campbell was the salesman who sold me my 2016 Kia Sorento and he made the experience fun, painless, and an overall pleasure. He was very helpful with any questions. I would recommend anybody I know to Dave. The sales manager Steve was also very helpful and they are willing to work with you to get you into your new car. I'll definitely be going back in the future.

Kia of Des Moines

great place to buy a car..... ask for Cindy in show room........ and ask for Randy in service dept. you will never go any other place...... best price and great cars/////

found my car on cars.com

I looked at hundreds of vehicles to find the right one. I narrowed my very picky search down to 3 vehicles. I traveled 250 miles to make a deal with this dealership because they were 1. Very up front and honest. 2. Willing to work with my budget by dropping their price 7%. 3. They had the best vehicle at the very best price that fit me and my budget. Highly recomend this dealership & Bill Stone as a salesman

Craig and Kerry in Windsor Heights, IA

In 8 years we have bought 6 KIA's. 3 Sedona's, 1 Sportage and 2 Optima's; all quality vehicles! Cindy Smith has sold 5 of them to us and she is "PRICELESS"! Her personality is A #1 and when we buy; we go to see Cindy Smith! She knows us by name and by face! She is as always: Professional, knowledgeable and "PRICELESS"! Thank you to Cindy Smith and the management of Kia of Des Moines! We are for a reason (Cindy Smith) very loyal customers of Kia of Des Moines!!!!!!

Excellent service, very helpful.

I received absolutely excellent service from this dealership. Chris Weyer was the salesman and he wasn't at all pushy but answered any questions I had. What he couldn't answer the other persons I dealt with were able to answer. The lock they put on the vehicles so people can't break in had buggered up the rubber around the window and rather than just leave it that way or make another appointment they checked with the service department to see if another rubber was in stock. They did have one and the service tech came right out and removed the faulty one and put a new one on within a matter of minutes. The only disappointment was there was only one key/remote and they had to order another which I will have to go back and pickup because it will need to be programmed to the vehicle. So far I have no complaints and have high praise for the vehicle as on the way home I got 46 mpg. I sure hope this continues. This was a slightly used vehicle but with a new warranty because of the mileage that was on it. Vehicle purchased was a Mitsubishi Mirage.