Keystone Ford

SS (super service)

One of the cross traffic LED's quit so service ordered the replacement part and called me to come in and get it "fixed". Was done promptly. Thank you!

great service

service was tops and the person who took info and explained what the oil changed entailed as far as what else is checked when having an oil change was very nice -the drivers seat in my new ford fusion se is not up to quality standards from my view point and i'm not happy with that problem at all -the bolster on the door side of my drivers seat is wearing out and i want ford to do something about it -i thought the seat material was of much better quality than what is in it now -makes me wander about buying another ford since i buy a new car evert two to three years -i may have to look go back to buying another malibu from jennings across the street not happy at all-please contact me soon -jeff summers

No phone calls back!

My 2016 F150 had a problem with the tailgate. The Customer Service Rep said he would set up an appointment and call me. Never heard back from him. A week later I had my truck in for it's first checkup and mentioned it to a different Service Rep, she set me right up for and appointment. "Michelle" handled the problem and got me set up.While I was waiting for my truck's service to be done, I inquired about a bed cover for the truck and talked to the Parts Department Rep. I was told he would get the information and call me. He must have lost my number because it has been over a week and still no call.Love the truck and will still keep going back for service, just wish they could keep their promises of calling me back!

Engineering Technician

2016 Ford Fusion SE. I have bought my last 5 vehicles from Keystone and Randy Hess. Excellent service each time.

Great service

I am so happy to have my car. It was not hard to get. I have been working with Jim Rienhour for awhile and he did not stop till I got my car.

Great Service and Service Advisor Darrian

I really like working with Darrian I just wish the technicians would pay better attention or have more knowledge. I had my 2016 Ford Explorer in for service, I asked to have my tires rotated BUT DO NOT DO ANYTHING WITH THE TIRE PRESSURE.. What happens the service tech puts air into my tires when like I explained from the start not to. The reason I did not want the tire pressure adjusted is my tires have NITROGEN IN THEM. They are DISTINCTFULLY OBVIOUS BECAUSE THEY HAVE A GREEN VALVE STEM CAP THAT SAYS NITROGEN.... What happens the tech puts air in my tires. It just upsets me that he was either not trained or more knowledgeable or just was not or just in a hurry to get it in and out.

Tire Allignment

Service was done in a timely manner. Ford employees very polite. I had to bring my kids along while I waited and they made our stay while waiting pleasant.thank you

Great place nice sales men

They where fast and curtious now issue love them I recomend you check them out I sent my boy there and they work great with him too

focus transmission vibration

the car has vibration in transmission , we were basically told that's how its made .

Great Service Clean Facility

It was a great experience, didn't even have to wait. Very friendly and went over everything that was being done. You just can't ask for better service then that. Thanks Key Stone Ford

Great Service

The 2006 Ford Ranger I brought in for service was completed on time, even though, the dealership tried to contact me and I didn't respond to the voice message until late that evening. The following day, Tracey completed the service of 4 new tires, recall update and oil and filter change. I was assured by Tracey that the vehicle would be completed on time.

Love my new focus

I leased a 2015 Ford Focus, this is the first time I leased a car. The staff was very helpful, to me in making the decision on this purchase. Thank you so much.

Great service!!

Randy Hess and the rest of the staff at Keystone were a pleasure to deal with. I love my car and the employees services! I have already recommended 3 co-workers to check out Keystone Ford if they are looking for a vehicle. Thanks again, Bobbie Jo and Curtis Thomas

Awesome place to get A car

I got A Ford Focus and I just half to say everyone I delt with was simply awesome. My wife is in the market for A new car,and you can bet we will be there this Sat.the 16 to see what we can work out. You are truly A great dealership thank you so much for taking the time to set and talk with me about my options

Buying a New Focus

The service was excellent. Becky Taylor did a great job, too!

Great dealership

My new Edge is the 8th vehicle we have purchased from Keystone Ford. We are treated like friends and not a customer and Becky and Casey always work with us to get us the best deal. We will continue to be Keystone Ford customers.

Survey

The process was easy and the assistance excellent. I hope that suffices for 50 characters.

CHAMBERSBURG PA KEYSTONE FORD

WE DID NOT INTEND TO BUY A CAR JUST LOOK AND DECIDE WHAT WE MIGHT LIKE. WE WOULD HAVE GONE TO BLAIRSVILLE, PA TO BUY SINCE IT WAS CLOSER TO OUR HOME. MARK BROWN SHOWED US THE CAR WE REALLY LIKED AND HELPED ME CHOSE THE COLOR BEST FOR ME. WE LOVE THE CAR AS IT IS QUIET RUNNING, EASY ON GAS, COMFORTABLE AND EXACTLY THE CAR WE WANTED. WE INTEND TO RETURN TO THE DEALERSHIP TO MAINTAIN OUR CAR AND TO BUY ANOTHER CAR IF AND WHEN WE DECIDE TO BUY SALLY POVLICH

Great Service

I bought a Pontiac Sunfire a few years ago. It ran well and the team at Keystone Ford helped with all my needs while I had that car. When I determined that I needed to trade that Sunfire in on a newer vehicle that was 4 wheel drive and gets good gas mileage due to my need to drive to Harrisburg daily for work no matter the weather, the team again was there to help and found me the perfect vehicle. When there was a problem with that used vehicle they fixed it no questions and set me up in a rental car so I could still get to work. To make a long story short I'm very satisfied with the service I've received at Keystone Ford and recommend you to all who ask! Thank You

Jeff Perry

The service was fine but I do have one suggestion. As far as the Owner Advantage Rewards... Someone should at least ask if I would like to use them during that particular visit. I have rewards to redeem but forgot till I got home. Had I been asked, I would have used them.

Great service.. Clean ..nice people

Ford 150 ... Exceptional service ..everyone was great...

friendly staff

Upgraded to a 2016 Ford Escape. My 2005 Escape held up very well over the past ten years.hoping to get the same reliability from my 2016. My salesman Jim took time to explain the features of my new car and helped sync up my phone for handfree use.

poor customer service

I bought a 2010 Jeep Liberty and noticed within two weeks that the muffler needed repair. When I took it in for service, they would not fix it for the reason they gave it did not need replacing. When it went in for inspection, I was told the muffler would need replacing at my cost of $150.00. They also never followed up on the sale of the vehicle to see if everything was satisfactory.

Dr.. Keller

Friendly staff; Spent as much time as I needed to finalize the deal

Robert Br0wn

2015 Ford Edge everything was just great, Mark Brown did a very good job, As did everybody I talk to.

clean and comfortable

My experience at Keystone Ford was excellent, do not press me for more

Great service and caring people..!!!

I had my car in for oil change and replacement of serpentine belt. The work was done right and quick. The oil change cost is less then the quick lube. I will be back, Thank you.!!

Mrs. Junkins

Everyone was very helpful in the service department. This was my first visit, and I will be sure to come back.

BUYING 2014 ESCAPE

EVERYONE WAS VERY NICE AND FRIENDLY. RICK EXPLAINED ABOUT THE CAR AND ITS FEATURES DURING THE TEST DRIVE. MY 2014 ESCAPE WAS DETAILED BEFORE I TOOK IT HOME. PHIL HELPED MY GRANDSON AND I WITH THE SYNC PROSCESS AND SHOWED ME HOW TO USE THE DASHBOARD. 2 WEEKS LATER THE TIRE PRESSURE ALARMED AND THE NICE YOUNG MAN IN SERVICE DEPARTMENT BUT AIR IN MY TIRES FOR ME. VERY PLEASANT EXPERIENCE. THANK YOU

Great service, handled all requests

Service was good but wait time was a little longer then estimated. Could have been due to the appointment in front of ours.

Great Service

Great service as always on my f-150 so I keep coming back as a result.

Excellant service experience.

A very professional experience. Excellent service with a very positive customer oriented staff.

SERVICE

Excelent service.Quick oil change and a new wiper blade.

good service

Becky was really helpful and friendly. great customer service provided.

Excellent Service

I always have a good experience at Keystone Ford. Darian in Service always greets me with a smile and a complete explanation of what was done and what will need to be done in the immediate future.

Great buying experience!!

I was there in the service department getting an oil change for my "old" (2014) F-150 when I ran into Clint in the lot. We got to talking and he worked with the sales manager to create a deal I couldn't pass up..

Clean facility and prompt service.

Everything went smoothly and quickly. My only regret was allowing myself to be talked into accepting additional warranty coverage I knew I didn't need.

No reason to go any where else.... I know I won't

Was a quick decision on my part to buy a new vehicle, but went to the the right place! Great sales staff and management team. No haggling, up front pricing, stand by their word and do what ever they can to make a deal happen.

New Vehicle/First Service

Had a good experience with friendly courtesy group of guys. The only problem I had was when I picked up my vehicle from service it smelled like a mechanic was in the vehicle, had a grease type of smell. Other then that was good!!Thanks

Excellent Service

This is my second vehicle purchased from Keystone Ford and this was its first service. I am always satisfied with the service provided and the staff is always helpful. Thank you, Keystone Ford.

Ford Focus

Frank Blood is a great salesperson and was very helpful in my choosing Keystone Ford as my choice to purchase my Ford Focus.

Leasing a Ford

A year and a half ago my husband traded a Ford Focus he bought elsewhere in at Keystone Ford for a newer model of the same. When it was time to replace my car, we made Keystone Ford our first stop. We never had to go elsewhere.

Great transaction. Easy as they come.

Good service. Easy transaction. Frank Blood is a great salesman. Personable. Very pleased.

Contractor

Very great friendly place, excellent service and a place where you guys make people feel right at home. So keep up the good work. Thanks a million Dwayne Lynch

Super Low Mile Truck

1) I asked Bill to run my loan thru Corning CU but didn't. Now I have to refinance after I get my payment book & loan payoff.2) The vin got messed up on the paperwork. It happens! Had to stop back to sign again. No prob!3) I was in the right place at the right time to get a great truck that lots of others would have snatched up.

Ford Escape Service

Service was very good. Darion is great. You are lucky to have him.Only complaint, you never top off the fluids even though you say you do.

Ford Escape

Clint and Casey were very helpful in answering all of my questions. Everyone is very friendly and want to sell you a car without pressure.

Great Service

Becky Hale was very friendly and efficient. She reviewed what was to be done to my F-150 and later brought to my attention that the air filter needed to be replaced. Payment of the bill at the check in area is much better.

reparis

Scheduling should not have scheduled me for the repair work on a Saturday so I am told, but the staff worked with the situation and got the needed work done. Took a bit longer to work it in. Tech could have made sure the back set was latched correctly. As I stopped at a red light on s slight downward hill everything in the truck slid forward and created a mess.

happy customer

buyused subaru car, the services was very good i left the place happy and yes i will refer a family member or frend to chambersburg ford

2015 Ford Edge

I bought two 2015 Ford Edge's about a month or so apart and was very pleased with the service and the staff both times.

great service

Very courteous, excellent service. Very speedy and attention to detail.

great service

I purchased a 2011 Ford Escape , Frank Blood was are sales associate

My last service

The service was great and the team at Keystone Ford were fast, friendly, and pro. I'm glad this team is not only taking care of my car but the show that they care about me as a person not just a customer. Thanks Frank Blood for hooking me up with not just a great car but a great team of pro's at Keystone ford. I love your adds Clayton Black.

Great service

Mike was the salesman with us,who helped get us what we wanted. Phil was also very knowledgeable about how the gadgets worked in the 2015 Edge.

Customer

I had my 2013 F150 in for service and some warranty work done about 2 weeks ago. I was very impressed with the way Darrin handled getting me in and out in a reasonable about time. I drive about 60 miles to keystone Ford and have nealt with many Service Departments in my past years and I think Keystone Ford is one of the best I have come across. It is worth the drive. Also Jim Ridenhour who I brought my F150 from and the rest of your personel always greet me while I'am waiting for my vehicle to be completed. Hats off to Keystone !!!!!!!!!!!. Thank You

Keystone Ford Survey

Frank Blood was extremely helpful in providing answers to all the questions my wife and I had regarding the 2016 Fusion and the difference in models available. He also was extremely knowledgeable about all the different techno gadgets with the Fusion, having bought one himself. Which was one reason we chose the Fusion, was his enthusiasm of owning one. So far we are completely satisfied with our Fusion and the service Keystone Ford has provided. It was a no-pressure zone.

Great Service!

I am always pleased with Service Manager, Darian. He is very pleasant to talk too.

Very pleasant atmosphere inside the dealership.

We bought a 2016 Ford Explorer at Keystone. Our experience was very pleasant. The Keystone staff was friendly and extremely helpful. Sean was a professional, well-versed salesman without the 'fast talk' or pressure. Thanks, Sean. Phil, we appreciated your help and for assuring us that you could be available for questions we might have as we learn more about our new vehicle.

Survey

2015 Ford F150, service was excellant, Mr. Blood and Mr. Hunt was extremely helpful and went the extra mile!

Great sales & Service

This event started when looking at an Expedition while service was checking a problem of our 2011 Explorer. A part needed was ordered to complete the service the next day. The "loaner car" from Enterprise happened to be a 2015 Expedition. We liked it, so when returning to Keystone we were anxious to talk with sales about a trade. The numbers came together and made the deal. Sales staff were excellent, but as the financial papers were being signed, suddenly we were selecting an option of an extended warranty (without any mention of various plans available). In fact, it almost seemed like they were "included" in the agreed price. (NOT SO) I returned the next day to modify the warranty plan. We are enjoying the Expedition and have been happy with the service department in the past four years with the Explorer.

Wonderful family like atmosphere!

I went in with my beat up , beat down Jeep Wrangler and Russ and Sam we both so wonderful and accomidating to my needs and put me into my new car that I love so much!! Wonderful customer service and family like atmosphere ! Thanks for everything, Kristin Hayes

owner

The service dept. did the best they could but, had the vehicle for two months waiting on parts. Now we have had the vehicle back three weeks, weather turned cold and it seems we have no heat! will be calling Monday morning about the issue!

Ford Edge

The Ford Edge I purchased is a joy to drive. Frank Flood did a GREAT job of answering my questions and going beyond with help and advice. The whole staff that helped me were tremendous.

My Review

Everyone was very helpful with my purchase of '16 Escape. Becky, Phil and all staff members were pleasant and helpful.

Great service and friendly staff

Went to Keystone Ford for vehicle service. I purchased "The Works" service for my 2013 Ford Fusion. I was greeted by MJ who was very friendly and got the processed started, he advised me that the process would take appox. 1 hour to complete. In one hour Ms Becky Hale and MJ came to the waiting area and went over the services provided and I was on my way.Fast, efficient and great customer service.

Quality At our Front Door

Clayton,I want to thank you for the care you have taken to hand pick the heart of your Dealership "the People".You and I know we cant make everyone happy but From Bonny"s and my experience, form the sales force to the Service department they are top notch.They have the customer best interest at the for front. From my years of working in dealerships starting in the wash bay moving up to Manager this is something I have seen leaving the dealerships across the country We are happy to have this kind of service right at our front door. Thanks again Mark "Doc" & Bonny Brown

Satisfied Customer

I bought a 2015 Ford F-150 and was very happy about my experience. The staff took time to make sure the truck had all the essential items I wanted on my new purchase.

2016 Ford Escape SE

I decided to check into leasing a 2016 Escape SE. This is my 4th one and I love it. I now have the model with the 2.0 engine. Much more HP and the EPA is about the same. Mike and Casey provided great customer service and 3 hours later I was driving home in my new vehicle. As always, Mike followed up the following day with a courtesy call. Once again thank you both for your exceptional service.

what title

My experience is always good at Keystone Ford. I live in Virginia and brought my car in Pennsylvania and I have been coming all the way to Keystone because of the helpful experience. They do good maintenance and I can tell when I drive off that my car feels better!Thank You!

Clean, friendly place

The staff was really helpful and asking me get into a vehicle. I just wish it was a newer vehicle and in a little bit better shape.

Great sales staff

We bought a 2015 Ford Escape.Our salesman Clint was great! He was very helpful & made our car buying experience enjoyable.

GREAT PLACE TO BUY A FORD AUTOMOBILE

I PURCHASED A 2016 FUSION SE -THE SERVICE WAS GREAT AND VERY FRIENDLY AND COURTEOUS AND HELPFUL WITHMY PURCHASE- THE STAFF WAS VERY HELPFUL-SEAN CLEAVER WAS NICE TO DEAL WITH-

Great service, nice people

I have a Ford Explorer and took it in for an upgrade to the audio system and an oil change. The work was completed in a timely fashion, and the service was excellent.

Courier

Ford Edge. Excellent service. Staff was very professional.

Great experience

Purchased a Toyota RAV4, staff was extremely friendly and helpful!

Great experience

Everyone was very helpful and courteous. Being shuffled from sales to finance caused quite a wait.

Always satisfied!

Parking lot for customers is getting very crowded with expanding business. Possibly pave the gravel lot and section off for more negotiable parking. Overall very happy with Keystone Ford and the staff!

great sales personnel

Mj unger sold me my 2015 f350 platinum and met all my expectations as a salesman and any questions I had he answered or found the answer for. I would recommend him and keystone ford to others thanks Brett McIntyre

Good service curtious service technician

fast reliable service by all your service employees

Awesome experience!

I brought home the sweetest 2015 F 150. It is BY FAR the sweetest vehicle I've ever purchased! Only after...I had one of the best experiences from the time I pulled in the lot and met while I was getting out of my 2012 F 150, and leaving with my new F 150. The staff was willing to come within my comfort zone and made everything work! Thank you, Thank you...Thank you!

Professional Service Staff

Service was performed professionally and quickly. Staff was responsive to questions asked.

Great & fast service

Went to dealer for a "recall" on a steering bolt issue. Dealer completed job within 90 minutes. Staff was great!

Great Job !!!

Around Christmas time 2014 I purchased a 2009 Ford Focus that I saw on-line at the Dealership site. (Keystone Ford) Love it! Has everything I wanted and more. Went to the dealership in Chambersburg to see it. The Sales staff was very helpful in working with me to get the price that I needed and could afford. They were very friendly and professional. Even had painted a few nicks and scrapes to make the car look brand new !!! Just had my first, free, oil change. Went in the morning and was completed within the hour. Great service! Really do love the car and Keystone Ford!!!

Chris Lawson

I only had my F150 serviced twice at Keystone Ford since i bought it there, but both times the service has been great. Also Jim Ridenour and Kim Fox both took time to speak with me while I was waiting. You have a great crew working for you.

Mister

Service personnel were very friendly and knowledgeable of what my needs were.

Friendly personnel

Tried filling t hh is survey out severak times and it wint send. Im done with it.

Friendly staff. Courteous service.

I was well pleased with the friendliness of the service person who processed my servicing and inspection request and her willingness to answer my questions and concerns.

Great experience

Bought an 05 toyota camry, Clint was fantastic, made the experience one of the best buying experience I've ever had!

Service ( oil change )

By my watch . From the time I entered the service area to the time I exited that same door.Was 36 minutes . The young man Darian was good also ....Positive ...up beat ...and had me in and out in a timely manor.

servive

always great service. always exceed my expectations.

great professional service

2014 Ford fiesta.service thus far has exceeded expectations.staff is always polite and helpful. Definitely recommend.

2013 F-150 Platinum Whie pickup

My daughter-in-law dropped it off and picked it up didn't get home till Tuesday afternoon job looks great.

'06 Expedition Repairs needed.

Timing and courteousness were both excellent. The price was what I thought it would be.

Great Service

Bought my Focus there and have always been taken care of when something has needed taken care of. Staff have always been helpful and kind

Amazing Service All Around

I purchased a 2015 Ford Fusion that I built and ordered. The service was excellent, and I knew that they really cared about my wants. They taught me all about my new vehicle before I left the lot. They helped me through my first experience of purchasing a vehicle. All of the staff was friendly, helpful, and very welcoming. I especially want to thank the Sales Manager Casey, as well as Mike Fabrizio. Thank you for making my purchase one I will not forget!

Excellent service

Everyone at Chambersburg Ford is always very helpful and friendly.

Great Services

I Purchased a 2013 Ford Fusion. I recently had a issue with a a rust spot forming on the hood of my car.Went to Keystone Ford in Chambersburg, PA. and pointed it out. They set up the repair work and provided me with a rental car. Had the car fixed and returned to me in 2 days. They did a great job. I would recommend Keystone Ford to all my friends. I am definitely a Keystone Ford satisfied customer.

Courier

Ford Edge. Definitely all-star service! Facilities second to none!

Keith Buggy

Frank Blood and the team at Keystone Ford are the best.

Great service. knowledgeable staff

2015 Ford Escape SEDo to prior experience we returned to the dealership for our vehicle needs. Everyone was courteous, helpful and worked with us to achieve and meet all aspects of our vehicle purchase.

Great purchase, dirty delivery!

We purchased a used Scion xB. Our purchase experience was great however the delivery was not! We purchased this vehicle for our 16 yr old son, it was a very exciting time for him and us as parents. When we arrived at the dealership to take delivery we found the vehicle parked out front with very little gas and not detailed as promised. The gas was really not a big concern however when we asked about the detail, we were told that because we got such a good deal on the vehicle, it would not be cleaned. extremely disappointing to say the least! Our son drove home his first car, from his first buying experience, frustrated and upset that his new car was covered in pollen and road dirt. I think anyone would agree, not the best way to send off a potential future buyer!

Great service.

Services hAve been exceptional. Didn't buy from keystone friend at another dealer sold me my edge. If you had had one I would have gotten it from you.

Keystone Ford

Our Old Escape 2001, gave out on us. We had it for eleven years,We had over 200,000 miles on it. We've had great Maintanance Service from Keystone Ford. I would call in, and service would provide mechanical service at a desent price. Over this past weekend, Our Old Escape said, I can't go any more, so I called for a tow to Keystone Ford and we knew the transmission gave out. So Monday morning, I called in and said that my wife was coming in for a new or used Escape. The Style of the Escape, the way it functions on the road, and the great maintenance Keystone Ford has we couldn't go wrong. She saw the Used 2012 Ford Escape that we have now, on line, and said to the sales rep. I want that car. So we proceed to buy the car, and we took a road trip out after we bought the car. We were very happy with the new car, it was quiet, the air conditioning was excellent, Never knew what a mood roof was until we used it. However, there was a couple things that we were not happy with, there was a braking problem, and we brought it back and service took care of it right away. Car seems to be braking better. The second problem was there was only one key, The only way for us to get another key, is for me to buy another key. So, we are getting by with one key for now.

chrysler aspen

It was an excellent salesperson. Everyone was very helpful. The only thing we are having trouble with is Everytime we use remote to open car the car alarm goes off and no manual. But other than that the experience was wonderful and would recommend you to other people.

You sent this to me.

Rich, Mark and Tracy in service are always willing and able to help, Always going above and beyond. It is very easy to work with them.

Great service

Went for PA inspection. Took about an hour and was treated very well.

Service Review

Ford Explorer, excellent service, very helpful and courteous staff

2015 Ford Escape

Very positive experience at Keystone Ford, Walker Road, Chambersburg PA when I purchased a 2015 Ford Escape May 5. I first spoke w/Sam who then referred me to Clint...I would give both these gentlemen a 10+. I feel they are both an asset to your dealership. They were both very knowledgable re the Escape and its features and any questions I had...plus very patient w/me in learning the equipment in my new vehicle...I even returned the same day I bought it f/a crash course on some of the buttons and what did what (lol)! Thanks guys...your awesome.Audrey Stull, Chambersburg, PA

service advisor did a great job

Wednesday the mechanic put the wrong state inspection sticker number on the car,he put a 5-16,it should have been 7-16,today Thursday, we had to go back and put the right on the car.They had the car for (3) three days.We were out of a car for (3) dayes.It should had never happen,It mess up our plans we had for Thursday morning,not to wait for the car to get right,it should had never happen.It was not service advisor mistake,he was very very nice person,the mechanic was at fault.

Old fashioned service....modern

So far I have used Keystone for approximately 4-6 service appointments with my two Ford vehicles and I have been surprised at the experience. Excellent communication seems to be the major difference I have observed that sets Keystone apart from my previous Ford service. I received a call early in the morning to clarify my comments on my dropoff envelope and was given a general idea of the cost of the service requested. I was then notified promptly when my car was finished with key details of the service and a breakdown of the cost. When I picked up, Darian walked me point by point through the service checklist and the bill.I'd send my Grandmother there and have confidence that she would receive the same service I did.

Good, friendly service. Probably won't r

2010 Fusion. Rather fragile car I would say. Broken door latch cable (how can a cable like that break?). Rear camera and side-to-side radar failed just after warrantee ended. Comments on internet regarding this feature are negative. Repairs chancy and costs not worth the gamble. Good transportation however, especially nimble on two-lane roads. No complaints about service.

Nice people

Prius. Everyone was nice. Professional. Patient. As long as the car lasts and has no problems, then it was a great purchase.

Mike & Pat

MJ was a great representative of Keystone. Always pleasant, helpful and efficient!!He made our purchasing experience a welcome change from other auto purchases.

Great service, helpful staff.

The service is always excellent, with very polite and helpful staff. They go out of their way to make sure you have a satisfying experience.

Great service

Bought a 2011 Edge wasn't sure cause we had owned minivans for over 20 years. Now I wouldn't buy another one the Edge is a great vehicle handles great and I love all the new technogly that it has I would recommend Keystone Ford to anyone looking to purchase a vehicle the sales and service is execellentI. I have gotten call from Tony checking up to make sure everything is going ok and a reminder about the service coming up on the Edge thanks again for all you done

Efficient service.

I took my F150 in for an inspection. As usual the service was prompt and efficient.

new Ford Focus

Just bought a new Ford Focus..the staff was wonderful and got us through all the paperwork quickly.We love our new car and would recommend Keystone Ford to everyone!!

Great dealership

This dealership is amazing the staff is very friendly and each and every one of them will help you to get your new ford I've been there and done that twice now thanks keystoneford

best car buying experience ever!

My salesman, Mike, made my experience as stress free as possible and was a pleasure to deal with!

Great Service and Friendly Associates

I purchased a Nissan Sentra from Keystone over a year ago and have continued to go to Keystone for all my service needs. My needs have been met in efficient and friendly ways.

Great service, great people great all around

You guys are great the only dealership that will work with you and get you the payments you want

Excellent buying experience

The sales staff at Keystone made my buying experience stress and hassle free. They offered a lot of suggestions and tips and were very down to earth.

awesome job

They got me in even when they were super busy. My car was toad there and they got me fixed and out the door awesome job

Customer

It was good experience like alwaysnice to come in and everyone was friendly

Great service and predicted time for service.

Excellant as always. Timely servicing as indicated at the time of drop off.

great service

14 fusion, always great service. never a complaint

Great service

Good Service ,very prompt and accommodating. .................................................................

Service appointment

My recent service appointment was conducted according to my scheduled time, very efficiently, the service staff was very polite & professional. I will continue to come back to Keystone Ford for my service needs.

good job

Always a job well done. I had new tires put on and an inspection. everything went as planned.

Professional and friendly service

It started with the morning phone call to the service department. Amy answered the call and scheduled me for service the same day when I got off work, for which I was pleased. I entered and dropped the keys off, sat down at a showroom table and started checking phone messages. Shortly after, someone came out and told me my inspection was due; they fit that in too. Soon my salesman came out and sat with me for a real good talk about all kinds of things, just like old friends. Before I knew it, the car was finished, we reviewed the work, paid and drove off in this one year old car that I like very much. Keystone really has it together, more than any other local dealer with whom I have worked.

Awesome Dealership

Awesome salesman ( Mike Fabrizio)We bought a new 2015 Escape Titanium from him 2 weeks ago. My step dads car broke down I looked on your webpage and found a 2012 Accord, I called Mike and within a few hours he was driving his Accord. The tire pressure light came on Keystone had use bring to a Honda dealer for repair and quickly reimbursed him within a day. Excellent sales and service staff.

Great experience

Dropped vehicle off early, service tech scheduled it in early and returned it sooner than planned. Service tech also researched tire prices and option to provide with bill to plan for tire replacement at next visit.

awesome job

Did my routine oil change and checked all fluids.did awesome job as always

Great services

Had a nice experience at Keystone Ford, they let me know what was good and what if needed improvement on my car. The staff was very friendly, and they had improve their waiting area with more comfortable chairs.

Excellent experience all around.

Got a good deal. Becky was excellent as usual. Sync app was very helpful. Love the Escape.

Car Purchase

I enjoyed working with my salesperson, Randy Hess. He was helpful and courteous. I will be back this summer to purchase my son a nice used car. My wife loves her 2012 Fusion SE and I Love the price of the car. Great Experience all the way around. I can only hope that service goes the same way.Thanks Again,Mike

Latest service appt.

Again, the young man at the service window was outstanding - friendly, had energy, polite, personable, very clear in defining what will be done, the what was done, condition of vehicle, etc.Only negative - cashier was unfriendly, not personable, not a person you look forward to dealing with, finally said thank you at the close of the transaction, but in a very mechanical way. Glad she is not at the front of the business.

Mazda

Mazda Service was very good.Keystone willing to work with where you need your payments to be.

Courier

Ford Edge. Excellent service. Prompt, friendly, and professional. 1st class operation.

Use car

I am very happy with my experience they did a good job. Thank you

Repairs

The customer service I recieve is the reason I'm a repeat customer.

Last minute appointment

I took my Fusion for an inspection. I was able to get at appointment at the last minute, that fit my schedule. The appointment didn't take long and the service technican was efficient and concise explaining any issues. Thanks Keystone!

Chris Lawson

I recently purchased a 1993 F150 from Keystone Ford. My salesperson was Jim Ridenour and he did an excellent job in assisting me with my decision without using pressure tactics like so many dealerships do. Prior to making my purchase, I visited about a half dozen dealerships and while Keystone Ford did not have the best deal out there, they were very competitive in their pricing. The main reason I purchased my vehicle from Keystone Ford was their friendly and knowledgeable staff; I had also heard of the excellent service provided my their Service Department from other customers. Kim Fox (Sales Manager) did an excellent job in getting the price and monthly payment down to where I could easily manage it. In addition, the General Manager, Sam Cook, spoke with me after the sale and wanted to know if I was satisfied with my purchase and to let me know that if I needed anything in the future to let him know. I would like to thank Keystone Ford and their staff, especially Jim Ridenour, for making my purchase a enjoyable one.

Patricia R Helm

I called about the problem, and was given an appointment the next day, everything was taken care of and we were very satisfied...thank you for your excellent service...

Owner

Great service, on time schedule, fixed problem, Thanks

owner

I know, my wife put out a lot of feelers, looking for a car for our son. And Sean was the only person to fallow up with her. As soon as the Nissan came in he called and told her to come in and check it out. He left us take it to try and the rest was history....

Prompt service, reasonable price

Vehicle was taken into the garage at the scheduled appointment time. There were no delays in the service. Cost was reasonable for the service completed.

Internet Sales

Great follow up ! This was a long distance purchase mostly arranged over the phone. We drove 5 hours to the dealership and everything was in order to drive the car back the same day.

customer

I am pleased with your service, but I have a problem with my transmission. You know there is a problem. It still slips, jerks and the car jumps. My wife won't drive it. I guess I am used to it, but it needs fixed!!

Great Service

Had my 2014 Ford Escape serviced. In and out in 25 minutes. Everyone was courtious waiting area was nice chairs are very relaxing

Good Work

Good service Best service I ever had very happy! Best price on car will get anotherwhen time comes.

Friendly place

Friendly and helpful. Fast service. No hassle..........................................................................................................................................................

Xterra

I purchased a Nissan, service was spot on Mike did everything too met my needs and time frame.

Great Customer Service

We will definitely be a returning customer we enjoyed the customer service and the hospitality

Satisfied customer

My husband and I were satisfied yet again with Keystone Ford.

Thanks.

Overall pleased with service but I wish that I would have been offered a recommendation about rotating and balancing tires which I had done days later at another provider. Rotation and balancing further reduced the humming noise which is why I brought truck in for service. Would have saved me some time.

Have no idea why

In and out within 1/2 hr. Great! xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Best dealership around.

Service always great. Staff always helpful. Casey does a superb job.

very friendly clean facility

Tony did and excellent job of selling us on the 2011 Edge We are very pleased with the room and comfort and how it handles

F150 Owner

Good service. On time and appreciated the review of the mechanical condition of my vehicle Ofollowing the service.

Good experience

Everyone was friendly, quick and I was out quickly. Having a large area to work while waiting is a big plus.

New Car

Everything went well, your staff was kind and courteous.

Fusion 2015

We bought a Fusion and the experience at ford was wondeful, Jim is an excellent person that help us to got our car

My service visit

My first service visit after buying my Fusion was less than inspirational. The people I dealt with were not friendly and I did not feel like I was a valued customer in any way. So I returned to my former dealership to use up service credit. That credit is used up so I thought I will give Keystone service another try.WHAT A DIFFERENCE! I wish I could remember the young man's name who met me at the service window. He set the mood for the entire visit. He greeted me even before I reached the service window. He smiled. He was friendly. He made pleasant conversation. He explained things and listened to my requests. He escorted me to the waiting area. When my car was ready, he thoroughly reviewed the work and the charges. He made the visit pleasant, informative, and complete. He made all the difference in my visit. I hope you do everything possible to retain this individual for he is a tremendous asset to your operation. Thank him for me.

Great experience

Frank Blood was very responsive to my needs and continually communicated at the dealership and on the phone to all the questions I asked. Brad from the finance office was very personal and answered my questions thoroughly. The overall team was great.

good car buying experience

becky my salesperson was helpful and professional and knowledgeable

Service was good, but paying for it was an issue.

The service was fine, but no one was available for us to pay our bill.

Carl stevens

Love my Lincoln aviator it's a every nice vehicle I"am glad that you had suming in my price range love the aviator

Great service

The service rep (Tracy?) said they were running about 1 hour behind due to unforseen mechanical issues in two bays. I explained that I would need to be rescheduled due to an appointment at noon. I decided to allow the wait and hope for a speedy service. I was surprised that before I got into the lounge, my truck was being driven into the service area. Hooray! I thanked the service rep and applaud her dedication to "get 'er done". Thanks for a service well done.

Great service

The service adviser was very helpful and concerned about my issue. truck was fixed and out of the shop in less than one hour on a Saturday so I could leave on my trip Sunday morning.

great service

Real helpful and friendly will come back and will tell people about keystone ford that have great service and friendly people

Always good service.

The service staff is always very polite and helpful whenever I am in.

New Used Car !!!

I purchased a 2009 Ford Focus a week before Christmas. I had looked for several months. Staff was very nice, informative, and helpful. They took time to talk with us when we had to wait several times. Back bumper had a few scratches. I stated that I guess being a used car, it would have these things. Salesman remarked that they would sand and paint the bumper. He said they are not new cars, but they make them look new !!! Enjoyed the whole experience and I love my new car. It does look new and beautiful! I have talked about it so much and how good it was to buy from Keystone, that my brother is planning on getting his next vehicle there.

Car Inspection

Quick service even though they were busy. Friendly employees!

Mrs. Shew

I purchased my Honda Pilot in September of 2013 I received a free oil change and now I have my oil changed here everytime. I enjoy the Christian atmosphere when I am put on hold or if I am in your showroom. Thank you

fred klages

Service was all one could want. Not happy with step tail gate, plastic to hard to kept clean of debris. Would like to put 2015 ford tail gate step in and give you bACK the 2014. whoever designed the 2014 tailgate should be let go.

great service

Service was fast thank you.....,..................,...,

Great Service and Customer Service!

We have a 2014 Ford Edge and this was the second time we have had it into Keystone Ford for oil change and tire rotation. The Service Manager is great and has been very helpful in meeting our needs with our very busy schedule. Thanks for all you do!

oil change

Oil change was as expected. In and out quickly. Although the regular price of an oil change is a bit higher than most but I found the items they check along with it are a great help to keep the car in tip top running shape and 12 dollars for labor is very reasonable.

awesome service

awesome job super job will be back. have told others to go check them out

cheryl

clint was very good to us . and did a very good job.

Service

Awesome service . Came in asked about water on front window in side service writer recommended replacing seal . Made apt came in the service was timely and all the kystone ford employes aI cam in contact with where very nice thanks for grate service

service

Service lights came on. Called to have problem checked. Appointment next day. Everything fixed or checked in short waiting time.

Great Service

The transmission service you provided for my Ford Freestar has been excellent. It has only been a month since the service, more time without problems will be the real test.

Great Service

Our Expedition was in for an oil change and your staff realized we were out of inspection and took care of that as well. Staff is always super friendly and professional. Thanks!

Great Service

Great service and excellent staff. Will buy from here again