Keyes Lexus

Service experience at Keyes

Danecia was so helpful and friendly. She was so welcoming and the hospitality is top level. I love goingvto keyes of Van nuys because of rhe people that work there like Danecia. The experience was awesome. Thabks Denecia you're AWESOME!

You won't be disappointed

My shopping started in the middle of the night, on line and by text. I about died when Sam answered me right back. I assumed my message would be seen and answered the following day. I was only in the looking stage and not sure at that time what brand of car I would get. What I liked is Sam never pressured me about coming in, always responded to my texts within minutes. At the dealership we were greeted promptly. We were invited to the lounge area for complimentary drinks while they got Sam for us. I knew exactly the car I wanted, the RC 350 F sport. Sam made it so easy to negotiate the trade in and price of the car. We also worked with LeAnn who is so nice and helpful. She made sure we were comfortable and kept checking back to see if we needed anything. She went over all the bells and whistles in the car. Had fun with the stereo and rocked out a bit. I would and have recommended Keyes Lexus. I will go back for sure, well, in a few years.

A genuine employee who was an absolute pleasure to deal with

This is the first time I have ever written a review for a sales person at a dealership, because I was so happy with the service I received from Mayra (I think they spelled her name wrong on here as Myra?) - that I wanted to share the experience with others. As a rule, I hate dealing with car dealerships. Salesmen who are liars, sharks and dishonest people who are just trying to get the most money out of you that they can for the deal. What I got with Mayra was a breath of fresh air. A truly genuine, sincere and kind person who was as helpful as could be, was NEVER PUSHY and from start to finish made the entire process so smooth. Mayra is the sales person that all of the other snakes should take a lesson from. She will have my business for years to come and I will be recommending her to anyone who asks.

One of the best. Super easy in the internet.

Getting a car can be a real pain. I worked with internet guy Khristophe. I did the whole deal through text. Awesome. Super easy and responsive. I still text him with questions about little things on how the car works. He said I can give out his cell number for referrals, but I think that is too much.

Great customer service

Mayra Contreras made car buying at Keyes Lexus in Van Nuys a very pleasant experience. She was very helpful and honest. She gave us the best deal available and was so efficient that we were able to walk out of the dealership in a little bit over one hour!

Changed Deal..

I made a deal with Natasha and she did a double deal when we already agreed on a deal.. Not ever honest and very disappointed..

Great experience leasing my IS350

This is the third time that my wife and I have leased from Keyes Lexus in Van Nuys. I'm on my second IS350 FSport and my wife recently traded in her 08 Lexus RX350 for the NX200t. When I did my first lease I spent about an hour at the dealership to do paperwork and go over exactly what I wanted as far as options, color, etc. They delivered the car the next day to my office! I signed the paperwork and drove it home. By far the most hassle free experience I've ever had getting a new car. Highly recommend!

Worst customer service ever!

I would never recommend this dealer to anyone. The customer service is horrible I was lied too and the people here were not very honest. They will tell you anything you want to hear just to make a sell. If you want to be treated well I would recommend the Glendale Lexus Dealer.

Excellent sales experience!

Shaw from Keyes Lexus in Van Nuys is Top notch! From the moment I inquired online about a vehicle, through the negotiation, to the paperwork and final delivery he made my experience exceptional!Shaw answered all of my questions and addressed all of my needs with the utmost respect and professionalism. He was honest throughout the entire process and delivered on everything he stated. Shaw is a true asset to Keyes Lexus Van Nuys and in my opinion represents what a car buying experince should be!Keyes lexus van nuys is an excellent dealership and all of the staff there greeted me with a warm smile and were all very helpful and attentive.Dont hesitate to go to keyes lexus and make sure you ask for SHAW!

Outstanding sales experience!

Shaw from Keyes Lexus in Van Nuys is Top notch! From the moment I inquired online about a vehicle, through the negotiation, to the paperwork and final delivery he made my experience exceptional!Shaw answered all of my questions and addressed all of my needs with the utmost respect and professionalism. He was honest throughout the entire process and delivered on everything he stated. Shaw is a true asset to Keyes Lexus Van Nuys and in my opinion represents what a car buying experince should be!Keyes lexus van nuys is an excellent dealership and all of the staff there greeted me with a warm smile and were all very helpful and attentive.Dont hesitate to go to keyes lexus and make sure you ask for SHAW!

Be careful to get things in writing with them...

I leased my first Lexus ES350 Jan of 2013 from Keys. It was a 2 year lease, and together with it I bought a "Protection Plan" that I was told would cover up to $7,500 worth of wear and damage. I rarely drive so my car was in pristine condition and with only 3,000 miles, however, it had a crack on the windshield (which was covered by the protection). In December of 2015, a month or so before my lease was up, I went in Keys Lexus to discuss getting me on a new lease and out of the old one. After a lot of back and forth, we agreed on a price, and I was told that "they would take care of the old lease and all I had to do was to cancel any automatic payments". I handed them the old keys - they handed me the new keys, and I was on my way. At that time, I only gave them one set of keys because I couldn't find the second one - I was told that they'll take care of it and I had nothing to worry about... that I should just enjoy my new car. Fast forward to two weeks ago, mid-February, I receive a bill for $1,500 claiming excessive wear and use of my old lease from Lexus Financial. I was surprised to receive any type of bill, since I was told that it was taken care of, so I called Keys. I was told that the manager was not in (it was the weekend) and that I should call Lexus Financial and see what it was because I shouldn't have to pay for anything since I had the protection. I was obviously frustrated, but assumed that it was just the windshield so I called them to clear it out and move on. Apparently they didn't know I had the protection plan - they said that they'll remove that charge but that I still owe about $500 because I have to pay for "sales tax for the windshield" and for a "missing key". I immediately called Keys Lexus and asked them to sort it out because I shouldn't have to pay anything as we discussed - I was told that the person who sold me the car was no longer working there and that the lease agreement was between me and Lexus Financial so there was nothing they could do. I spoke with Karim who was the manager of the old salesperson and he told me that "keys are the customer's responsibility" which of course makes sense.. but when you are told that a Lexus dealership will take care of your old Lexus lease and they get you in your new Lexus lease then you expect that they'll honor that and won't claim that it's not their problem after they get your business. I had to chase Karim down and call over and over again, after he kept claiming that he would call me the next day and didn't 3 times in a row. At the end, he said that it was my responsibility and there was nothing they would do to honor what was told to me by their salesperson when I closed the deal. I feel taken, slightly disrespected, and above all disappointed at how some businesses treat loyal customers - both leases were from Keys... imagine what they'd do to new customers.

Buying car

Absolutely amazed with Domenic as a profesional! A+ Dealer! The facility is great, clean, the staff is very friendly and helpful, hope to deal with them again!

You had me at Hello

10 STARS******* Bought my 3rd GX last week and I LOVE IT!!!!! I am beyond happy with the customer service and the deal. Linda Barrera was superb! I had to wait a while since the car was out of stock for over a month. She was patient with my calls, informative, found the car I wanted and made sure everything went smooth with my purchase and trade in. I also dealt with managers Kalei and Robert who were both very professional and friendly, made sure I was happy with my purchase. Prior to this purchase I was a frequent visitor at Lexus Van Nuys for service and must say the service manager Alan is the best!!! He is very helpful, professional and solves issues with class and proper manner. Thank youDevoted Lexus Customer

Biggest scam ever

The biggest scam I ever experience in auto leasing. Joey Yerkanyan and Sam Najarian ripped me off and never deliver services that were originally promised to me.

Horrible Customer Service

Horrible customer service. Their sales force is not competent enough to know their product. They finalized a deal with us and changed their mind at the end of transaction because they didn't have the car. They penalized us because they didn't know how to do their job.

Awesome Experience!!!!!!!!!!!

The staff at Keyes Lexus are AWESOME!!!!!!!!...Why you might ask? Well, this is the second car purchased from Keyes Lexus...(see my post on 12/22/2013)...so since our first experience was so great...it just made sense that we come back to Keyes. Linda Barrera was exceptional!!!!!!!!!!! If you want a no hassle...no pressure....no stress car buying experience...see her. Listen....car buying can be a pain. Test driving....paperwork....time at the dealership....but Linda has such an awesome attitude....she really made the experience enjoyable. Thanks Linda for everything...See you in 14-months when my other car's lease is up!

Won't return phone calls regarding extended care refund

A couple of years ago I bought a 2010 Lexus RX 350 and purchased the extended warranty. Keye's was on the ball when they sold me the car. Now, I've sold the car and have been trying to get Feliks, or anyone on finance, to call be back and tell me what forms I need to send in to get a refund. Feliks sent me the refund form and it stated the instructions were on the back. Nope, the back was blank. Now, I've been trying for 3 weeks to get this dealer to call me back, with no luck. I've called and left no less than 5 voice messages. I guess once they've sold you the vehicle, you no longer matter to them. Definitely won't be back.

Great customer service

Linda has helped me with multiple cars and she has always given me the best rate possible. She has always given me great service as well. straight to the point! Thank you.Allan has been the BEST service manager I have dealt with. He understands the customer and appreciates them. He has always been there for me or any concerned customers I have seen. Great job.

great service

Sales person was very knowledgeable,, friendly, detail oriented and helped us to choose based on pointed that we were looking for. I would come back to this dealer ship again and refer my friends

Great customer service and helpful employees!

Received a warm welcome from the beginning. All my questions were answered. I got great customer service and bought a car that same day. Can't beat the prices on their certified cars.

SURGITECH ALLAN

I almost loss the car, there someone also interested on the car, without Gary experience, and moving very fast, I might loss the car to some customer who interested on that White 2014 Lexus IS350. With Gary"s Help, I take home that beautiful car, Highly recommended Keyes Lexus and of course the man, Mr. Gary Berdnt, This guy is very knowledgeable, experience, very professional, very good attitude. The best ever car shopping experience. And also im very thankful to Mr. Feliks Buchinskiy. for preparing all my paper work. This people work very fast. I love it.

reall really good

I wasn't going to buy when I walked in but they gave me everything I asked for. Now I'm driving my new is350 and loving it.

"Best Car Shopping Experience!"

Kaalan & Ryan, two awesome people in sales. Not only are they very professional, but they are both very proficient. They answered all my questions! I felt very comfortable with my decision. From the time I looked at my beautiful Lexus RX 350 to the moment I sat with Iris to complete my paperwork, they made me feel very glad that I had chosen Keyes Lexus as my dealership. And I am even more excited that Keyes Lexus has Kaalan and Ryan. I will be returning! And I am recommending my friends and colleagues to do the same.Thank you Kaalan and Ryan!I love my RX 350!!!!!!!!

Effortless and positive.

From the moment I spoke with Mayra through the end of my purchase I never felt pressured and received the utmost professionalism from her. She was not only helpful but took a sincere interest my experience.

I Love My New Lexus!

I had an amazing experience buying my first Lexus thanks to Farshid Keshani, Matt Zanjani, and James Kym who helped me in so many ways! I will return to Keyes of Van Nuys to purchase again just because of their great service.Lovey Thomas

Good honest sales

I delt with Reza in sales. They got me what I wanted for close to what we agreed on after finding out my credit dropped few points due to resent spending on my cards. Good dealership.

Keyes Lexus

Emad was beyond helpful. Can't say enough about his excellent service. 5 stars all the way. I would recommend him and Keyes to anyone looking to buy a car.

FANTASTIC SERVICE FROM JAMES KYM!

James Kym provided FANTASTIC service! Made it very easy in purchasing our car and I would definitely recommend him to my friends and family! Thanks James!!!

amazing customer satisfaction

this is the best dealership I've been to yet! I got in and got out with everything I wanted and a huge smile on my face. One man was very helpful and he got me what I wanted at the best price I could get I believe his name was Gor. What an amazing dealership I'll definitely be back in the next year.

Gor Khodzhabagyan

It was a pleasure doing business with Gor Khodzhabagyan at Keys of Van Nuys.He was very upfront, told me what he can do and made the deal happen, without playing any games. Thanks

Gor is the best!

Gor made my first car buying experience very easy and I will definitely return to him for my next Lexus! He is very knowledgable, friendly, and goes out of his way to ensure you have an amazing experience and a great deal. I love my new CT200H and recommend him to everyone.

Good service

They were friendly and helpful ,I liked the customer service,the employees were super friendly and they wrer trying to be fast to not waist your time.

The best

Best experience I have had,, it was such a good salesperson dealing with Meriem, Gary and sale manager Karim. I highly recommend this place to anyone. Love my new lexus :)

Gary is the guy to go for your Lexus dream

I went to almost all Lexus dealerships in the Greater Los Angeles area, and felt at home with Keyes. Gary was effective, efficient and made the process super quick for us. Thanks Gary.

not trust this place

Sales manager, matt, said rate will be 2.9% and actual contract show 4.69%.The lexus is good, but dealership is not the place to go

Best local dealershipe for gelling the BEST deal

I had a great experience in Keyes Lexus with Ellie Shafiee.She is a great credit to Keyes Lexus .Ellie Shafiee gave me the best DEAL. I recommend her to everyone for getting new Lexus.

Horrible customer service

Worst experience at a lexus dealership. Brought in my car for a defective rear view mirror, was told to submit an insurance claim. Nothing else, will never ever buy lexus or goto a keyes location ever!

Jeff is amazing!!!

Jeff made this the BEST car buying experience! He made it so easy and so FUN! He listened to everything I said I wanted and went above and beyond my expectations.He not only worked with my budget and demands, but he also made me laugh the entire time and made me feel like I was hanging out with an old friend. Most car dealerships I've been to have a rigid and cold feeling. Not here with Jeff! I will never go to anyone else besides Jeff! He has a customer for LIFE! Thanks again Jeff!! :)

People are very professional, helpful and very knowledgeable

Gary was great, from the beginning of the sale, help me choose the color, explained it to me all the features and benefits. Thank you!!

Best Experience!

My salesman Sam Jones took care of me very well. He catered to all my needs and made sure I got the deal I wanted. He was very helpful and I would definitely come back just to work with him. Thanks Sam!

Loving our purchase

John Avila was a great internet sales person and meeting him in person he could not have been even more helpful. I would highly recommend Keyes Lexus. We were very happy will the service and the professionalism that John Avail showed in our purchase of our car.

Lease return and new lease

Ryan and Sam did a great job with our lease return and got us into another great lease with a car my wife loves. Ryan was attentive, answered all questions and treated us respectfully throughout the process. No pressure.Thank you!

Jeffrey Palayan at Keyes Lexus

Jeffrey Palayan is the best! He helped us get our dream luxury car at a very affordable payment. He is very patient, professional and never pushy and intimidating like other salesmen. He worked within the budget that we mentioned and presented us with numbers that are realistic and reasonable. We dealt with him through phone at first, and when its time for us to finalize everything on the dealership, everything was the same as what we have agreed over the phone. No surprises, no putting us on the spot nor placing us on a situation where we cant say no. Its our first time to get a luxury car and our experience through the whole process with Jeffrey was great. We highly recommend to go straight to Jeffrey when looking for cars at Keyes Lexus.

Thank you Keyes Lexus for my new 2015 Lexus 250IS

On 08/06/15, I made an appointment with Emad, Internet Sales. As most people, I was nervous and had my guard up when I walked in to the dealership. I was greeted by the front desk. Everyone was very welcoming and attentive. Emad was very knowledgable, patient, and not pushy at all. When we began negotiating numbers, I was introduced to Matt, Sales Manager. Matt made sure all my questions were answered, and got me the best deal possible. I left the dealership feeling like I got the car I wanted, and at a good price. Winning!!! Thank you Emad Hawatmeh (Internet Sales Manager) and Matt Zanjani, (Sales Manager) for making it such a great experience!! I love my new 2015 Lexus 250 IS!!

The best

Emad was great, didn't play any tricks like other dealership sales reps. Easy transaction, honest and great experience. I told my cousin who is looking for a new lease to contact him first.

Amazing

Great service! Found the car of my choice. The paperwork process was easy and quick. I will definitely buy my next car from them again.

An amazing experience of a deal!

I was there with family to see new cars last week. The atmosphere was so friendly and welcoming with high quality of brilliant new cars that we decided to buy one of those. The customer service in explaining different technical information was perfect. Very knowledgeable team and friendly behaviors in this dealership left us a very nice experience. Thanks again to Mr. Karim Sahnoun, Mr. Sullivan Brown and their team and Good Luck!!

Great Experience

I've been going to Keyes Lexus for many years. I always recommend my family and friends when they are ready for a new car. Excellent Service!

Fantastic service!

Fantastic service.Chantel Javier did great job explaining all the features of the car. Kareem, Kalen and Dominic were very helpful, patient and knowledgeable about all facets of my particular transaction.

Superb Service

Superlatives are so overused, but here there is merit because the staff at Keyes Lexus are superior in all respects. My salesperson, Fredi Hoffman, knew exactly what I wanted when I gave her a description and she paired me with my next GS350 F-Sport as if it were a sumptuous meal or affair. As terrific as it has been to lease my cars at Keyes, the service department and particularly Bill Horvath and Allan Pliss are exceptional people. I have complete faith that my car is well taken care of; efficiently and economically. I also referred, among others, a retired admiral for service on his ES350 because of my confidence that he will be treated as well as I am. Recently, Bill Horvath was on vacation and Allan was out when Dominic Vinci stepped up and made sure everything was exceptional for this great man, and it was. I was gratified.

Good Service, great prices, will negociate. Emad was terrif

Good Service, great prices, will negociate. Emad was terrific. Friendly people. Big big new car dealer .nothing more to say so quit asking for 25 words

My years of service and New RC-F

I have been a customer of Keyes Lexus before they relocated. It is not only very convenient, but has some of the most friendly and greeting employees around. Their service is top notch and very professional. I look forward in my continued patronage with my newly purchased RC-F. P.S, I know I have left some employees out who assisted me with my purchase, no disrespect intended, I am just terrible when it comes to names. Thank you..

Most pleaseant car buying experience

Emad and Sam were very helpful from the moment I inquired on line until I drove out of the dealership with the new ES 350.

Love my lexus

Woooow i have bought cars before 5 to be exact but never had this amazing experience the sales people are great the only thing I didn't like but I'm still going to give a 5 start was the last guy I spoke the one the make you sighs all the paperwork he try to hard to sell me more warranty and he got mad cause I didn't want it he told me do you want me to take the 3 yrs free warranty too because it seem you don't care about warranty I feel really I'm happy they should respect your decision but overall great job Gary berdnt and Sam santoso

Emad Hawatmeh is the man! Wanna great deal? Look for Emad

Great experience at Keyes Lexus in Van Nuys. I felt comfortable looking and shopping for cars without the sales team all over me. When I finally needed assistance, I was able to get someone who showed me the car without any pressure. Emad Hawatmeh was very accommodating, friendly and easily showed me the numbers. Took my time deciding on what I wanted and got a great deal.

Top-Notch Team at Keyes Lexus

Top-notch team at Keyes Lexus!!! Kudos especially to Ryan Odum and Kaalan Day for exceeding expectations in providing an unprecedented level of professionalism, integrity, and diligent effort in getiing me the car I wanted. This is the second car that I've purchased at Keyes Lexus and I couldn't be more satisfied with the courteous "above and beyond the call of duty" service that is consistently given there.

Superb customer service

Incomparable service along with professionalism and courteous manner of interacting with the customer made my car buying a breeze. Quite a painless experience. Thank you.

Car Buying

My car buying experience was outstanding. Everyone we encountered, starting with the reception desk, was professional, courteous and efficient. Our sales manager Matt Zanjani and our salesperson LeeAnn Gagola were especially helpful.Thank you.Larry Price

Magnificent customer service

The staff worked very professionally and friendly in order to get me the car I always wanted. I had a great experience and look forward to do business with them again.

Excellent fast service

Our salesperson Gor was a phenomenal person. Very honest and quick at what he does. We were very pleased with his service and character. I will definitely refer anyone to Gor.

Allan Pliss is the best.Manager ever

Allan Pliss is the best Manager ever. He has always given superior service on my Lexus. He truly shows that he cares about his customers. Allan you are the best!Keia Kirkpatrick

Sales Girl "Fredi" Great experience

Fredi Hoffman at Keyes Lexus Rocks! very straightforward, full of energy, knowledgeable and a pleasure do business with. I originally went to TRUECAR.COM and filled out a quote request and within minutes Fredi was on the phone and said she would put a quote together and email it to me., so i didn't have to do any haggling as price offered was fair. would highly recommend her to anyone. you can reach her at O: 818.379.4000 | Cell : 818 217 9062 fhoffmanatkeyeslexus.com

Super easy auto purchase transaction at Keyes Lexus

As a long time and very satisfied customer of Keyes Lexus for service on my old vehicle, I was happy to learn that purchasing a new (actually used but new to me) car from Keyes.I found a car that interested me on their internet site and went in to see and drive it. Gary Berndt explained everything and we took a test drive. I purchased the car that day, ending up with Dominique Ridler to sign the final papers and pay up. Other than a little 'wait' in the lovely reception area upstairs (and it WAS a Sat. afternoon!), I was out of there in the 'new' vehicle very quickly. Thanks to Gary and Dominique for a smooth and easy auto purchase!

Luis Nunez was five star , 10 out of 10

One day service to lease our new Lexus. Never had to even enter the showroom. Luis Nunez was efficient , courteous , and so helpful. Made the whole experience a piece of cake.pp

Good dealer

Dominque Ridler has experience, & patience to customer, and promise to customer as requires. Meriem Khouy very friendly and answer any question we need, thank you both of you, good luck on business.

Excellent care

Jennifer was very helpful and courteous . Jennifer has a very uplifting and positive personality which made our time at the dealer very easy. My husband and I were both treated very well .

Great used car for a great price

I found exactly what I was looking for and found a great used car for the amount I wanted to spend. The sales staff were both helpful and patient and they went out of their way to make sure I got everything I needed. I highly recommend them.

fast and easy

great price and quick/good service. Finish all paperwork and purchase within 1.5 hour.Fredi is very helpful and efficient in helping to get us the car we want.

go lexus

I had some great experience at Keyys Lexus Dealer. Awesome customer service! Great people who are ready to help you and answer all you questions. Highly recommended.

Love the Vehicle and Love the Dealership

Great experience. Andrew was very patient in showing me everything even after I had signed all the papers and paid for the car. And he has continued to answer my questions!

My new Lexus IS 350

Natasha was very helpful and a great sales lady. Kareem was also very helpful. Good drinks and snacks also made the purchase enjoyable. Would shop here again.

Amazing Service All the Time

I am not a person who writes reviews too often but I had to give credit where it was due. I have come to this location a few times now for service on my Lexus and each time i am happier than ever. Mike Nazari makes it his priority to provide amazing customer service and has a wonderful attitude while doing so. It is guys like Mike that make going to a dealership hassle free and a great experience. THANKS MIKE!

I Got What I Wanted

I did my homework ahead of time so that when I arrived at the dealer, I knew exactly what I wanted. My particular vehicle was not available, but was found and delivered the following day. I am happy.

Thank you

I cant put in words the experience that i had a Keyes Lexus.1. Gary B.- Made my perception of sales guys change. Gary made my experience simple and as least stressful as possible for me. He understood my situation and helped me out greatly. Thank you.2. Angad C.- He took the term pay it forward and applied it 100%. Man, i can't thank you enough. These 2 guys went above and beyond to help a single father get into a reliable vehicle w/ payments that i can afford. My daughter no longer has to be embarrassed getting dropped off at school :)Thank you guys very much!!!!!

Amazing, quick, and efficient sales experience

Gor K. And Yvette helped me get just what I wanted and so much more!!! Best and quickest car buying experience I've ever had!

Ryan was real cool. Down to earth type guys. No b.s

I appreciated the guys there getting right to the point for me. No b.s'ing. Ryan was really a cool guy. They hooked me up and took care of me. I shall be a return customer.

Awesome Service

Linda Barrera really knows her stuff! Once again she was extremely helpful and knew how to make the model and payment I wanted. Recommending her to everyone!

I had a great experience at Keyes Lexus!

I had been searching for a car for sometime, and i had visited many local Lexus dealers, but have to say that I had the best experience at Keyes Lexus. I had been corresponding with John Avila over the past couple weeks about an Lexus LS460 that I was interested in purchasing and I have to say, John was always polite, courteous, and prompt at getting back to me. We were able to come to terms quickly, and close the deal! On the day I picked up my car, John took the time to help me setup my phone to work with the Bluetooth, and transfer my contacts to the navigation. He helped familiarize me with the navigation menus as well. I highly recommend John! Thanks for everything!

Excellent

Mayra Contreras has excellent customer service. She didn't pressure us and gave us a great deal. We have been trying to get a Lexus since 2014 and had horrible experience at.the one in Oxnard and Valencia. This experience was outstanding.

One more visit-one more car

It was our 8th visit of Keyes Lexus past 7 years and we never left without new car. Joey and Terese Renteria did excellent job to satisfy our demand! That is the reason we keep coming again!

Super dealership

My friend took me to Lexus to look at cars, where he had set up an appointment with Shaw for an GS350 F-sport. But I ended up getting a NX200t Fsport. Shaw really took his time and went over both cars and guided me to the right one for me. He's very helpful and knowledgeable on his product. Did not feel like a typical car experience. Definitely recommend going to Keyes Lexus and asking for Shaw Namini.

Fraudulent practices

Bought a car from them and even though I paid full in cash, title was not released to me for over a month. Second car key has still not been given to me. Sales rep keeps saying that it's somewhere in their office.Car had rear bumper damage which was repainted but that was never disclosed to me. This is a dealership where they would lie their guts out to get your moneyPlease do not buy used cars from them!

Great service

My sales person was Gary, who was very professional and helpful. And so I am giving 5 Star to this dealership because of him. The dealership is also very good. And although they could have given me a little more discount I am not upset as the price of the car was at the market value. So I will give 5 star and would recommend this dealership to others. Keep up the good job Gary.

BAIT & SWITCH

Do not deal with this dealership! They bait and switch on deals. You will end up paying far more than you negotiate. When we recently renewed on a new lease, we agreed to an "as is" lease return which we had done in the past. I kept reiterating the lease return was to be "as is" to Shaw, the salesman. He confirmed over and over this would be the case. He took our keys for a vehicle inspection. I was reassured the lease return was "as is" with no issues. A month after we purchased the lease, we got a bill for $1800 from Lexus. No overage miles. The "as is" return wasn't honored. And now he's saying it's my fault! We will never deal with Keyes Lexus again. Wildly disappointing.

Great Experience

Keyes Lexus of Van Nuys was very helpful and easy to work with. I made numerous visits to the dealership, but never once felt like I was being pressured into a selection or decision. They were very informative, and provided useful information during test drives. When I requested competitive proposals from numerous dealers, they were one of the two lowest price quotes, and when it turned out they didn't have the exact vehicle I requested, they proposed a similar vehicle at a very reasonable price. The purchase and pick-up of the car went very smoothly. The only minor irritation was that, when I chose to take the alternate vehicle, the dealership chose not to include a few minor accessories which had been part of the original quote, contending that their price for the selected car was so low, they couldn't add any more items. I understood in principle, but found it somewhat amusing that they refused to provide roughly $250 worth of minor accessories when I'd just purchased a car for $48,000!I was most appreciative of the assistance from Georgio Armani, Luis Nunez, and Mayra Contreras, all of whom were very friendly and helpful.

Great staffs, and very courteous

We came in and would like to test drive the Lexus GX460, not expecting to purchase; however, the staffs (Emad and Kerim) there are so courteous and willing to help us, so we end up to buy the Lexus. We are very thankful to their courteous.

Excelent customer services skills and product expertise

Natasha demonstrated excessive knowledge of the product, went an extra mile to make sure I learned all I needed to know about the car. Great personality and pleasant, not pushy sales style. Nate

Great experience, excellent car, very happy with the deal

Very friendly and professional employees, stayed in touch thruout the deal and negotiation, willing to work with you to close the deal. overall very happy with their services and the deal.

Great experience and a great price

Buying with Jeff was a great experience. It felt like I was working with a friend the entire time. He was able to get me a great price and the perfect vehicle. He even helped keep my wife happy when she got impatient with me. Salespeople like him make car buying a pleasure and i would absolutely recommend him and this dealership. This is the second vehicle that I have leased with him.

Great experience

My car buying experience was great at Keyes Lexus! Feri Asgari assisted me with the purchase and she was very friendly. I would recommend going to Keyes Lexus!

Best car buying experience

My experience was beyond expectations. Kalen my sales manager and Jennifer product specialist were wonderful. They both were very friendly and patient. Thank you for all your help

Great experience

I went in and found the car I had been thinking about. The Karim's were very friendly and they helped me get the best price. I am def going back to Keyes Lexus!

Best Experience at Keyes Lexus!

Jeffrey Palayan was the best!! He assisted me with getting my 2015 RX 350! The staff and entire Lexus team were super friendly. I would recommend going to Keyes Lexus !! Jeffrey was a rock star!!!!!! Will recommend people to him!

A Great Day To Buy A Car

Our experience was fantastic. It started the second we walked on to the lot. Steve Wolpa was our sales person. He was friendly and make it very clear that he would give us the best deal that Lexus had to offer and he did. After deciding to make the purchase, we were handed over to Shaw Namini. He is a real five star asset to this company. He helped us select the car and then taught us how to use all the technology in the car. He was courteous at all times, professional and made our experience at the dealership a wonderful one. He followed up and made sure we were comfortable driving the car. Between Steve and Shaw, I know we will be customers at this dealership for years to come.

AVOID THIS DEALER

The ABSOLUTE WORST auto experience of my life.. My second lease form them and its been nothing but problems from the start. First they said they would pay to black my windows, after 4 un returned phone calls, I finally had to go back to Keyes and threaten to return the car to get that done. Next salesman Emad and sales manager Joey told it was OK to return my spare key and cover from my outgoing car leased from them in a week. I did that. Then I get 1500 dollar bill from Lexus financial for the items. First Keyes denied I returned them, I had a receipt proving I did, I e mailed them my copy, they still denied it. LIE # 1. After finally admitting that I did actually return them, they said I returned them late, thats the reason for the charge. My wife is in the airline industry and was gone with the spare key and wouldnt be back for 5 days, I made this very clear at the time of purchase. Both "salesman" said no problem, you have 7 days to return them. LIE # 2. I finally had to call Lexus Dealer Complaint to resolve the issue. The district manager finally resolved the issue with Keyes. They returned his calls....never mine. This ordeal took 7 phone calls 4 emails, hours of time on hold trying to reach someone who could make Keyes admit THEY LOST my materials and then wanted me to pay for it. Finally after 32, days more calls and wasted time the district manger stepped in and made Keyes honor the commitment.AVOID THIS DEALERSHIP AT ALL COST. Purchase a BMW we have never had a problem with them. I will never go back to Keyes Lexus, they are a mistake waiting to happen who run for cover when caught and refuse to admit the made a mistake.

Best help

Never thought buying a car would be easy untile I met Gor with his help that was possible he even went over the contract twice just to make sure I understand everything and Answered all my questions wonderful help I am gona refer all my friends interested in a Lexus to see Gor

It was a very pleasant car shopping experience

Luis was very friendly and helpful. I enjoyed this car shopping experience. I recommend him to everyone. He helped a lot in negotiations. He delivered his promise. He followed up with me after I got my car.

Worst customer service ever.

As soon as the sale closes your in your own. I've have been transferred from dept to dept without anyone answering my warranty question. No one provides any customer service but just transfers to another department that isn't responsible. My door clock motors went out and should be covered for 4 years 50k miles. By the time I got an answer if door locks were covered under basic warranty I hit 52k miles and was told they are no longer covered .

Mayra Contreras is #1

Go see her for a great deal on a Lexus. I couldn't be happier with her service, friendliness, honesty, punctuality. She is the best!

Quick experience

Unbelievable quick transaction. My wife and I were driving off the lot in our new RX350 in a matter of hours. Great service,, friendly attitude and listen to what we wanted. I purchased cars from other Keyes dealerships, however, this was by far the best experience. I highly recommend Keyes Lexus and make sure you ask for Luis Nunez and Karin Sahnoun.

"GOOD PEOPLE AT CAR DEALERSHIP"

Both good to me while i'm dealing with the purchased, especially FeryI highly recommend Keyes Lexus to my family and friends willing to purchase Lexus their next car

Highly recommend

We bought our Lexus-ES350 from Mayra Contreras. She was very helpful,patient and efficient.Before we left we knew all car functions and she answered all of our questions. We will recommend Keys Lexus dealer to friends and family.

Another great experience at keys

Fery was great. This was the second Lexus vehicle that I have bought from her. I would not have to hesitate to come back to keys Lexus in van nuys again. Thanks fery

PLEASANT AND FRIENDLY!!!

Everyone at the Keyes Lexus dealer was very pleasant and friendly. I will recommend the Keyes Lexus dealer to my friends who's interest in purchasing Lexus.

Excellent Service

I am very impressed with their service especially the sales associate ferry asgari made our buying experience memorable and made us proud owners of a GS 350.

KEYES LEXUS IS TOP NOTCH!

I had an excellent experience at Keyes Lexus in Van Nuys. Top notch sales people, great prices, wonderful customer service. I wouldn't go anywhere else. Kaalan Day and his team were the best.

Overall excellent service

The service was overall very nice. I went there for purchasing a certified Lexus but they gave me a good offer on the brand new Lexus which i couldn't resist :). John Avilla took us for a drive before we purchase it. and also took us to show us their inventory where we were able to choose our color and trims.Ya Habibi; how can i forget Karim. was very good with us to help us give the best price to walk away with our new Lexus :)

a pleasure

Always a pleasureThis is my fourth leaseI checked other dealers and as alwaysSteve Wolpa treats me very fair, a real gentlemanI am waiting to lease the 2016 rx450 when it comes out

GreT service

Great service quick and easy, they gave me a great price with friendly service. While waiting they offer bottled water with cookies. The salesman really went out of his way to help us and I really appreciate it

Outstanding Experience at Keyes Lexus!

This is the second vehicle that I have purchased from Keyes Lexus. I was very impressed with Shaw Namini and Sam Megaly who were knowledgeable and professional. Shaw is the type of person I will be doing business again. He took the time to explain and demonstrate the car and provided me with an efficient and pleasurable buying experience. Sam was very helpful and personable as well. I enjoyed my interaction with both of them. These gentlemen are why I will be returning to Keyes Lexus to purchase a third vehicle. I highly recommend this dealership.

Easy to purchase, beautiful dealership

I leased a CT200h from Keyes, and could not be happier with the price and service I received. The salesperson, Fere and the sales manager, Matt, were both very easy to deal with and receptive to my needs. Awesome car buying experience. Fere even drove me home, as I had my other car with me!

Alyssa Medina

Alyssa was very accommodating and friendly.She was attentive and made sure we were comfortavke throughout the process of leading the car. She was knowledgable and honest.

Dream Team

The team at Keyes Lexus in Van Nuys have truly earned my business. This is the second car that I have bought here and I have to say compared to other car dealers they have truly shined with best in class service, competitive pricing, and an extensive inventory on site (to help in selecting the right options). I would recommend any friend or family member to these guys.!.. Dont forget to ask for Matt Pruitt, he helped us along with Joey Yerkanyan & Matt Zanjani to make everything happen seamlessly!

Lexus of Van Nuys

Relatively painless; dare I say, almost enjoyable. My salesperson, Bill Podbielski could not have been nicer or more accommodating and I wouldn't hesitate in recommending Lexus of Van Nuys and particularly Bill, to anyone .

Profesional sale thanks to Alyssa Medina

I find out that Keyes Lexus are professional and fair car dealership. Alyssa Medina are excellent sale person that made me fill comfortable to porches my first new Lexus car.

Keyes lexus Review

I experienced the most pleasant car purchase from Keys Lexus at Van Nuys last week. They are the most pleasant people to deal with. They create no annoying sales atitude and there is no pressure. It was extemely enjoyable experience.

Smooth and Easy!

Gor the sales man was very honest and straight forward which made it very clear for me that Lexus is my new car. I came in couple days prior for a test drive but still wasn't sure if Lexus was my choice. I know I wanted an SUV but wasn't sure which make and model I should lease. After speaking with Gor and getting straight answers about the car, I then decided that the Lexus RX350 was the right car for me and my wife. We truly received excellent customer service from Joey and Gor.

Taylan Ozden the best friendly carseller

tengo muchas palabras que decir de esta persona en especial , el servicio es exselente, la atencion, bueno muy profecional, no handa con mentiras te dice tal y como son las cosas , sin trucos o antimanas para poder vender super

Excellent Facility!

Did my deal with Gor Khodzhabagyan & Joe Yerkanyan... Received excellent customer service and care from both of them. They took the time to show me alternative options and different packages. In the end, I was satisfied and happy to drive off with my new vehicle.

Great customer service

The wonderful sales department at key Lexus successful got me the vehicle with my desired criteria and monthly payment. I am very pleased and happy with my car! Thank you again!

New Car Purchase

Bill was great, answered all my questions. When I called with a small problem he took care of it right away.I would definitely recommend him to anyone thinking of purchasing a Lexus.

Poor Customer Service

I bought 2013 Lexus RX350 from this Keyes Lexus dealer, and when the sale was not finalized, they promised that they will detailed and fixed all the scratches on the car. The car was left at their dealer two 3 days, first time was a horrible detailed and the second time the detailed not completely done. I received the txt from the sale associate at 2:00 pm on Friday 12/19/14 to advise me that the car was done. I came to the dealer at 6:30 pm and the car was not done. They make me waited over an hour before they gave me the key to my car after I demanded them to hand over my key because i couldn't wait anymore. Sure enough, the next day I checked my car the detail works was not completely done. The car still has stained and very dusty in the car. I had informred the manager Darleen twice but nothing was done to the vehicle. This is the worst experience I had with this key dealer. I wanted to let you guys know before visiting this dealer. They will treat you very nice before the sale, but once the sale is completed, they didn't care who you are and don't care to offerr you a drink after you visit them again.

Easiest car-buying experience of all time!

My husband and I purchased a 2015 RX450h from this dealership. We shopped around at several other dealerships, but Alex and the team at Keyes were the friendliest, easiest sales team we've ever worked with. The entire process was seamless. Highly recommend, and would buy from them again!

New Car Sales

This facility looks like no other Lexus dealership in Southern California. Excellent display of all their models and an abundance of salesperson to assist customers. Their facility offers an assortment of sodas, water, milk, coffee, cereal, cookies, with a room set-aside for customers to sit and enjoy. A top rate facility. Ask for Jeff Palayan . . . he gives undivided attention and places your needs first !! Jeff is truly an outstanding person and salesman. He is an asset to Keyes Lexus and deserving recognition for his contributions in making Keyes Lexus #1 !!! I have been a loyal Toyota driver and I am extremely pleased with the Lexus line of automobiles; the quality of vehicles and superb customer service will no doubt bring me back to Keyes Lexus. Word of mouth advertisement is key to their success and I will do exactly that. Thank you Jeff, thank you Keyes Lexus.

Would Buy There Again & Again

I bought two Lexus ES's and now bought a 2015 RX350 over the past 13 years. I could not be happier with the sales and service of each experience. Thanks to the unflappable Steve Wolpa, I gave him what I wanted and he made it possible that I received the car I favored. Emad Hawatmeh was helpful in explaining and setting up the navigation for us before we drove off the lot. He offered us to come back any time for tutoring.Service Manager Alan Bliss, and Bill Horvat have taken care of maintaining my car through the years.I am totally committed to Keyes (not only Lexus but Toyota too) for my automobile purchases and service.

Buy a lexus from here, best experience yet!

This place is awesome, got my last 2 cars here and they always give the best price! I got both of the cars below invoice and I was in and out within 3 hours (if you've purchased cars before you'll know that's a pretty decent amount of time). When you come here ask for Gary Berndt, he's straightforward and will work with you to get you your car. He promised to give me a great price before I test drove my RX350, and right after he kept his word. Buying that RX350 was the easiest experience I've had and I bought over a handful of cars.Also I've had both BMW and Audi, and I can honestly say that a Lexus is money well spent. It's got both the luxury of an Audi and the sportiness of a BMW without the $$$ for maintenance.

New RX 350 Purchase

I have purchased cars many times before and by far this is the best experience I have had. Many folks dread going to a car dealer and sitting and haggling over the deal. I was treated with respect and courtesy and the sales experience was actually enjoyable. The Lexus customer service goes above and beyond what other dealerships offer. The selection of vehicles at Keyes was the first high point of our car buying experience . The second was the actual process of the deal. No hidden tricks or extra charges. When we finally got to finance (the dealership is VERY busy and there is a wait to get into finance) everything was explained fully and it went smoothly. My wife and I will most definitely be back to Keyes when we have a need for another car.

THE WORST DEALER EVER!

General manager Joe, Domonic and Domonique, and sales rep Jesus are the worst. I bought a 2010 used lexus hybrid that has had a series of problems since my purchase in Jun. I have only had the car for less then 6months. Do not trust this lot as there inspections are limited and everyone tranfers you around till you are pissed off!

Exceptional Services

I was helped by Kahloon and Sam and they both were the ultimate professionals. We discussed and agreed to terms of the loan over the phone and my new car was delivered right to my door. What a great way to buy cars!

Emad Hawatmeh

Emad Hawatmeh was the best salesman and Keyes was great and easy to deal with. Emad was so friendly and helpful and answered all my questions and concerns.

My experience

I was helped by Selin Hartounstepanian. She was very helpful in helping me chose the right model car at the the right price. I had a good experience, and would recommend this dealership.

Lexus Van Nuys, Great Service

Hello,I had a great experience at Keys Lexus Van Nuys. When we first walked in Emad approached us and helped us right away. He gave us a variety of options with in our price range. Once I knew what type of car and color I wanted Joey helped us out with a great deal. Overall experience was great and I highly recommend this dealer.

Amazing Experience

I went in just to take a look and ended up leaving with a brand new GS 350 F Sport. I get all my cars from Keys Lexus on Van Nuys because it the most friendly and easy going dealership I have ever gone too... I cant wait to go back and get my next car from them. Joey Yerkanyan and Matt Pruitt were Unbelievable team.

My Wife's new IS.

Ryan Odum, a true professional, made the entire process of leasing our new IS 250 easy, efficient actually enjoyable. Keyes has my business for the foreseeable future because they truly earned it!

Easiest Car Buying Experience Ever

I had the best time getting my lil' Lexus CT200h. Alex made my car shopping experience fun & easy. I felt cool as a cucumber and super relaxed the entire time I was at Lexus. Alex was a joy to work with throughout the day and I never felt pressure to buy the car- he just made me LOVE the car so much I HAD to have it! Thanks Alex & the Lexus team!

My new Lexus Hybrid

I have never been so thrilled to spend so much money. Shaw taught me so much about my car that I feel totally comfortable every time I get in. I also am so impressed with the quality and and comfort of my new car.

Returning Customer

Linda Barrera made our experience the best ever! My Husband and Family have been part of the Keyes Lexus Family for 20 years Happy Customers!

AMAZING!

I had such a great experience at keyes lexus thanks to Fredi! I would never have imagined to walk out of keyes lexus with a brand new GS but with Fredit and James Kym (finances) help we made it happen! Couldnt be happier with my new car and the new friends we made at the dealer and i cant wait to be back to get my next car from them.Do your self a favor if you need a new lexus go and visit fredi over at Keyes Lexus she'll def take care of you!

Amazing experience!!

Emad and Joey the sales manager worked hard and got me the best deal!! No pressure no push. If your in a market for Lexus go to Emad the sales consultant. He is the best sales guy to work with.

sales person Luis Nunez

Amazing Service by LUIS NUNEZ. If you need to buy/lease a new car go to him and he will make sure you leave the dealership with a big smile on your face. He explains everything clearly and works out your deal in the best way possible! I am loving my new Lexus and am so pleased with services i received. Thank you Luis!

impressed!

Andrew was very knowledgeable and curtiouse. At the late hour at closing time, he stayed behind and made sure to take us thru step by step and explainwd the car and its technology.

Kaalan and Yvette were awesome and knowledgeable about what

Kaalan and Yvette really worked so hard to get me two cars at the same time. They were so lovely and fun and really understand what they were doing . They are so wonderful.

Great Car Buying Experience

I've been dealing with Keyes Lexus for almost a decade now and have NEVER had an issue with the dealership or the staff. From the sales staff to the service department, I've been totally impressed with their professionalism and politeness. Most recently, I brought my 2007 RX 450h in for service...and left with a brand new one...in one of the best car buying experiences I've ever had. Ryan Odum knows EVERYTHING about these cars, put absolutely no pressure on me, and I was happy to give him the sale. I'm giving him (and Keyes) five stars across the board-- but if it were possible to give ten, I'd give that.

Fabulous customer service, speedy paperwork, excellent price

Shaw and Sam at Keyes Lexus are the best! We recently had a great experience with them and the dealership on our vehicle lease. Our transaction was handled very quickly and efficiently. Thank you!

My New Lexus ES300h

Kahlooh Musah was quick to handle my online application for pre-approved credit. Within 20 minutes after I submitted my online request, he gave me a call and had me come in that evening when it was most convenient for me. Kahooh greeted me with a big smile and was extremely helpful in choosing my new Lexus ES300h. My whole buying experience was pleasant and hassle-free. Also the processing with my paperwork with Sam Megaly was great. Sam explained my options and was thorough. Sam was professional and yet personable. I am one satisfied customer. Thank You Keys Lexus of Van NuysLino Sanabria

An all around fabulous experience!

Gary Berdnt was awesome to work with and it was an all around pleasant experience which is surprising in buying a car. I highly recommend him and this dealership

Very satisfied

Thank you Keyes Lexus for my new GS 350. Very satisfied with the car and the customer service. Selin the sales rep. was very friendly and knowledgeable and helped me out a lot. I recommend anyone looking to buy or lease a Lexus.

Great service

Robert was a really big help to me. Answered all my questions and explained everything in full detail. Robert got me exactly what i was looking for i want to thank him for it! I was happy when i left the lot in my new leased car! Thanks Keyes lexus ! Special thanks to Robert !

Not your usual car buying experience

A surprisly pleasant experience. My salesperson, Emad was super nice and very patient and his manager, Kaalan made us a deal not to be refused.

Keyes Lexus

Jennifer Byrd was my sales person and she was very helpful. She greeted us shortly after arriving, was very informative about the car I was interested in, showed me a few other models, and let me test drive the car I was interested in. She was not pressuring me into buying anything I didn't want and was just a nice person in general.

A Car for Mom

My family and I went to get my mom a new car at Keyes Lexus and we were very indecisive. Fredi Hoffman was an amazing help in the process of narrowing down which car we would eventually get. She was of course professional, as well as friendly, enthusiastic, and patient during the five hours it took for us to decide on the right car. I would recommend her to anyone!

Definietly Recomended

I purchased my vehicle from Keys Lexus which was an outstanding experience from this dealership. I received superior customer service from Ellie Shafiee, she showed us a car with monthly payments less than our maximum price. I am so happy and enjoy driving my New Lexus IS 250. Thank you Ellie Shafiee for all you've done.

Delivery of 2014 LS460

I just want to note that "Saab" did a great job for us in the process of purchasing our new car. We were sold on the particular vehicle and how it was equipped, but it needed a little more shine that chrome wheels would add. We purchased the car on Sunday, Saab did what was necessary to get the wheels chromed, and delivered it to our home in Anaheim (60 miles away) on Tuesday. He took the time to make certain we understood and felt comfortable with all the features. A total great experience!

These guys know how to take care of their customers!

Just a quick note to say thank you to Bill Phelps for the fantastic deal on the GX460 that I purchased and to Alan Pliss for the impeccable continued service. You both have excellent people skills and are down to earth friendly. My family and I appreciate you both!!Thank you, thank you, THANK YOU!!!!!

Buying a new IS250

Overall a great experience. Professional and courteous people, nice environmentlarge cars selection and very competitive price. Would recommend Keyes Lexus dealershipto anybody interested to buy a Lexus.

purchasing a new car

This time my car buying experience is very positive and this is because of friendly attitude of your sales people as well as an effective, speedy sales process that finalized the deal in the shortest amount of time I have ever experienced. Thanks to all of your people involved.

Excellence

I must tell you every experience I have had at keyes Lexes has been nothing but amazing! My most recent visit was last week and I have the pleasure of working with Linda Barrera. Not only was I greeted with a warm welcome by Linda I felt as if The tragedy that took place the week before (Car accident) no longer lingered around in my mind. She was so warm and concerned for my well-being even though it really was of no concern to her she really took the time to listen and comfort me. The courtesy and professionalism of all the staff at Keyes Lexus is nothing but superb. It's people like Linda Barrera that make a difference in this world. And that is why I will continue to be a loyal Keyes Lexus customer. Thank you so much Linda for making this transition a very comfortable and easy one.

Everyone Is Always Out To Please

I always have a great experience in getting new cars at this dealership. They make it very easy, which is why I always go back!The Sales staff are great and the young man who personally worked with me (Khristophe Keen was outstanding.

Quick In n Out Deal

Great service. I explained to them what i wanted. They listened and understood. Matt Pruitt, Kaalan Day, and Dominique Ridler Sales were very professional team.

Excellent salesman

James Kym is very excellent salesman.He helped to decide that I want car And he returned my old car to deler of nissan.I appreciate to Jame Kym,.

Great Customer Service

My experience at Keyes Lexus was exceptional. My salesperson, Jeff Palayan, was a pleasure to work with - he was professional and very helpful at every step. I have purchased many vehicles in my lifetime and I can truly say that Jeff Palayan was the best sales interaction I have ever experienced. I highly recommend this dealership and Jeff to everyone. They are a great dealership with great employees.

Outstanding service!

Very pleased with the service of the 3 Keyes Lexus representatives that helped me get into my new 2014 Lexus recently. One very happy camper

Excellent

Excellent I am very satisfied . Robert was very helpful . Also young Armenian Maneger was helpful . They give us perfect service. After Russian Oleg from financial department was such a great worker , he treat us very proffecionally . Thanks all of them we are very happy & satisfied .

Professionalism at its Best

I would like to commend MUSAB Kahloon for his professionalism and honesty in dealing with us as a new customer. He was very prompt and knowledgeable of the product he was selling to us. He never pressured us into buying anything else/more. In fact he tried all his best to accommodate what we want on the model that we bought...Great job Lexus for having him on your team...FYI---I loved his Australian accent---that was the added bonus that sealed the deal :)Also--- I would like to thank Mr. Russell Roshandel for his professionalism and a very pleasant personality.

Review for Lexus ES350

I am very happy with my new car. Thanks from Ellie Shafiee and the sales person Arin for their help, friendshipness and great customer service.

This has been such an wonderful experience. It was easy...

This has been such an wonderful experience. It was easy and efficient. The sales people are terrific. I love my car. Great service all around!Thanks!

Rude people here - Beware

these guys are very rude and disrespectful. Ben (sales manager) is just a flat out liar. told my wife i was there the first day haggling for a price for an hour and a half while a was there for only 45 mins tops with the test drive. then told us he did not tell me this and that the first day we talked. sales associate Khristophe know about that deal because we even talked a few times about the deal Ben told me. by the way, Khristophe is genuinely nice guy hands down.2 days after, we went there to get a CT but asking for a better deal because price he told me that day was so different from the first day (i guess he knew we wanted the car that's why he took advantage). and i guess haggling for a price is normal when you're buying a car knowing how very tricky these car sales people are (nothing wrong about that i know it's their job) and then suddenly told me "i think you shouldn't be buying a Lexus". me and my wife felt insulted. it felt like he was telling us... you don't have the money, go somewhere else you could afford a car. today i called the Ryan (General Manager) because i felt like he should know what kind of people he have but it seems that he does not want to listen that's why i'm here writing this review. we were ready to buy that CT that moment he finally said he cannot go any lower but Ben's last few words made us leave.he was very rude! anyway, we went next door at Mercedes and ended up getting a Bnew C250 coupe that same day. i guess it's not all about the money huh, Ben?Ben, go sell something else on the streets where respect is not needed that much.

My mom purchased a new2014 Lexus Es350 from here and I...

My mom purchased a new2014 Lexus Es350 from here and I was really impressed with the help we got from the sells women Ellie Shafiee the number of reviews on yelp and dealerrater mentionening her name should be destimony enough , but here our experience with her she is very friendly and genuine which made the experience of purchase thing a luxury car in Keyes Lexus a lot less intimidating . My family wa undefence about several cars, and Ellie was incredibly patient as we test drove car after car . Ellie was very genuine in that she told us the best deal option are . She really listen to what we want and did her best to meet our needs .And what really makes the experince for me was that we didn't feel any unnecessary pressure from Ellie to make a decision and decide on a car if in the future I'm in the market for a Lexus I would highly consider returning to Keyes Lexus and working whit Ellie again .

I recently leased a GS 350 F sport from Ellie S. I was...

I recently leased a GS 350 F sport from Ellie S. I was amazed at the great customer service she provided. She made the car buying experience seamless. Usually at dealers, to somewhat get a decent deal one has to go back and forth for hours/days, but this was not the case with Ellie. She helped me find the exact car I wanted for the price I was looking for. I will definitely refer all my family and friends to go see Ellie when they are shopping for a Lexus.

Ellie was very professional and courteous. I am a repeat...

Ellie was very professional and courteous. I am a repeat Lexus SUV owner and buyer. I purchased a 450H October 2013 and very satisfied with my purchase. Prior I had bought a Lexus 350 SUV from the same dealership. Col. Louis Shim (ret)

Ellie was absolutely amazing. She took the time to get us...

Ellie was absolutely amazing. She took the time to get us the best deal possible. She was friendly and helpful and had so much knowledge about the car we were leasing. I would highly recommend her. Her customer service skills are fantastic. Thank you Ellie for taking the time to set up the Bluetooth on the car and giving us a detailed tutorial on the navigation system and all of its features. We will be back for another car!

Bought a used 2012 Lexus at Keyes Lexus In Van Nuys, CA...

Bought a used 2012 Lexus at Keyes Lexus In Van Nuys, CA and assured no accidents (Car Fax). Later, my mechanic showed that the front fender had been replaced at a Lexus dealership. After numerous unreturned calls to Keys, worked way up line till answered by Bill Phelps. They stated their garage had known of replacement but not necessarily in accident. They stated could return the car but nothing else. Seems unethical, as a minimum, to not tell buyer when asked.

Ellie was no nonsense and got my price to the exact...

Ellie was no nonsense and got my price to the exact number I wanted. I felt I could trust her. She was so pleasant/helpful!

There is a sales named Kaalan in Keyes Lexes, he...

There is a sales named Kaalan in Keyes Lexes, he provided me the false information so it lead me to make a wrong decision. At the beginning, I was still thinking purchasing a car or leasing a car, but he told us that even if I were to make the lease, in two years, IF I WOULD BE ABLE TO PURCHASE AND PAY OFF THE CAR WITHIN 10 DAYS I WOULD NOT HAVE TO PAY SALES TAX. He was very sure about what he said and he even said its the governments law. So after he told us this, I decided to make the lease agreement instead of the purchase.After the purchase, I found out what he said was not true and it actually cost about $1200 more for me to make a lease agreement instead of making the purchase. Because I do have to pay sales tax even if I purchase the car in two years within 10 days. I just feel so upset about this purchase. He told me false information and misleads me to sign the lease agreement. I have already sign the contracts, so I know I cant do much about this. But I still gave it a try and contacted them and said I just want to change to a purchase instead of leasing but no one replies me. I even sent an email to their VIP Manager. I truly feel unhappy and unsatisfied about this experience with such irresponsible car dealer who give false information. I hope their wrongful and irresponsible act will be recognized so no more consumers will have the same experience as I did.

Great buying experinece. Although I live in Castaic I was...

Great buying experinece. Although I live in Castaic I was not able to deal with the Valencia Lexus. I went to this dealership and found the car I liked at a great price.

We tried to exchange model of car but were not allowed...