Key Auto Mall

4.9
Overall Rating

Customer Service: 4.9 Buying Process: 4.9 Quality Of Repair: 4.9 Overall Facilities: 4.9 Quality Of Work: 4.3 Friendliness: 3.9 Pricing: 4.0 Overall Experience: 4.0


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Terrain of my Dreams

5
Ann H. on 11/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

As my husband reminded me this is my 8th vehicle purchased from Austin. He and Wayne do a great job. I would not trust anyone else with my business.


dodge power wagon

5
Jesus on 10/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We went in shopping for a new truck we were really taken care of by Wayne Weems. Had a wonderful buying experience and were able to negotiate a deal that fit our budget. I highly recommend our sales associate Wayne Weems he did eveything possible to make the deal happen for us!!


Happy Acadia Owner

5
Acadia Fam on 08/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

today we purchased our first vehicle in 9 years, a silver Acadia. Wayne Weems made the experience super easy for us, explained everything, helped us get what we were looking for in a family vehicle. We drove a couple options and had a great time doing it. The experience was very easy and very enjoyable.


Wayne Weems

5
James O'Neill on 08/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

very pleased with the overall process of buying 2016 jeep patriot


2011 Nissan Pathfinder

5
Sarah Balkovek on 08/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Sitting between a rock and a hard lace we did not know what we were going to do with our future as car owners, we knew we were due for a newer car. Wayne Weems did a wonderful job laying all of the cards out on the table. We explained our financial situation, what we could afford each month, what we prefered as far as a new vs. used car, and he did the legwork for us. Once we made the decision to by the financing was handled by our preferred financial institution, and they took care of that in house for us. This was the easiest car buying process I have ever gone through.


Key Auto Mall

5
Dawn on 07/30/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I walked in Key Auto Mall looking to buy a new Jeep and walked out with a Jeep and a Dodge Dart. Great customer service and everything was wrapped up quickly. Very happy customers!


Stay away!!!

2.3
BobbyB on 07/21/2016

Customer Service: 1.0 Buying Process: 4.0 Quality Of Repair: 2.0

I bought a Jeep Grand Cherokee from key auto mall about a year ago. I made the mistake of not looking at the exterior passenger side of the vehicle. The deal was complete, and I drove the hour and fifteen minutes back home. About an hour after I got home, I noticed a sizable dent--about two inches square--on the passenger door. The dealership tried to blame me repeatedly and said they wouldn't cover the $500 repair. After the general manager insulted my wife (she did yell at him), he finally agreed to cover half the cost. He said it would be done a certain day, but it took two extra days to "perfect" it. I will never do business there again, and I would recommend no one to buy there. Terrible!!


PLEASE READ THIS ASAP!!!

5
Adarios Jones on 07/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Wayne Weems, Wayne Weems, Wayne Weems! Listen i've never in my life had service from a car dealership let alone a lot of places, that were this phenomenal. Wayne greeted me and he said straight up I'm gonna do whatever I can to make sure you're happy with everything here (car, service etc) Wayne was very upfront and honest about what I could and could not afford and I was in a tight financial situation that led to me reducing a lot of my options but still he prevailed and after an hour of doing some tough digging he pulled through and got me a jeep that I am so overly satisfied with its unbelievable. If you go here to even look at cars talk to Wayne. He won't force a thing on you but he WILL do all in his power to try and make sure you're happy with your experience whether you buy a car or not. Love this dealer, and will see him about new cars for the future and for as long as I can. Wayne is the main and I suggest you go to him!


Jeep Commander

5
Sydney Curphy on 07/09/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Wayne Weems is the man! When you go here to Key auto mall and you're looking to buy a vehicle, VERY first thing you should do is ask if Wayne Weems is available! He isn't your typical car dealer who tries to push every little thing on you. He is a very real and honest man, not just a dealer. But what this was one that I will be returning to and hopefully having time and time again. He was honest and he was very sincere in terms of handling my financial situation. I guarantee that when i buy a new car for the rest of my life I plan to come and see Wayne every time. My experience was flawless as we waited for the paperwork to finish which was short and about half an hour, but while I was waiting he offered us water, coffee, some tv in a very comfortable lounge. Also every single question I had he knew and he nailed it! He's not a car dealer, hes a genuine man who cares about the quality and happiness you receive both from him and the car you receive.


New Ram Owner

5
Lgust on 06/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had an awesome experience at Key Automall tonight buying a new RED Dodge Ram!! Wayne Weems was great to work with, very helpful, informative, friendly and easy to work with. He was not pushy or overbearing at all. He was very understanding, tried very hard to give me all the information I needed and meet my needs in a vehicle! You would be very happy with your experience here if you worked with Wayne Weems for you next truck or other vehicle!


second car from key auto mall

5
Tiffany VanThournout on 05/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Awesome service!! I am extremely satisfied with the service I received from Wayne and all of the staff at Key. This is the second vehicle I have purchased with them (a 2013 Mazda2 and now a 2010 Chrysler Town and Country), and it will not be my last.


This is the place you want to go!

5
Lesley W on 05/24/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I can't say enough good things about the team at Key Auto Mall. Internet manager Scott DeBruyckere patiently answered all my questions every time I contacted him about a vehicle I would see online. When I came in to test drive, he introduced me to sales professional Wayne Weems who is the perfect person to buy a car from. Wayne answered even more of my questions and led me directly to a car that was perfect for me. I've been car shopping and test driving for several months, and this 2014 Ford Escape is everything I was looking for. I love the sun roof, the power seat, the back up camera....everything. Wayne worked with me to be sure it had everything I needed and then set me up with finance manager Dave (sorry, didn't catch the last name). The entire financing process was faster than I could expect. I really just came out this evening to test drive a vehicle but 2.5 hours later I'm driving away with my new baby. Thank you to the whole team at Key Auto Mall!


Laurie D

5
Laurie D on 05/24/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came into Key to look at some of their used inventory. I met with Wayne Weems, and the entire process of buying my new vehicle was seamless and quick. Wayne went over all the specs of the vehicle, made sure it had everything I needed and wanted in the SUV and I love it! My 2012 GMC Terrain is marvelous, and Wayne helped make the whole buying experience quite easy and I admit, I actually enjoyed it. Thanks much!


Dodge Charger

4.2
Big Ben on 05/23/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Great customer service, they worked well with me and where very patient and not your generally shark sales men (Derek).


Great Service

4.7
J Davis on 05/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Great Cars Great Service Derek was great. Super happy with the Mazda 6.


2016 Trail Hawk

5
Mango trail hawk on 05/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was refer by a friend at work to see Wayne Weems at Keys Moline, IL when I was interested in buying a new Jeep. The whole experience was great. I got what I wanted at the payment I wanted. I would recommend to buy a Jeep at Keys.


new chevy truck owner

5
baker family on 05/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

buying a 2015 truck for the husband. car shopping is always a pain, but gotta say, Carlos Gomez was sooooo darn nice and helpful. Answered all our questions with a smile and then some. Finance Dept was also a breeze. Key is the place to shop from now on!!! :)


2nd vehicle purchased

5
Davies on 05/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Excellent experience--I purchased a new Jeep Grand Cherokee. Wayne Weems was extremely helpful and made the entire car purchasing experience very pleasant. I Would highly recommend doing business with this gentleman and Key Auto Mall. Thanks Wayne


Best Dealership In the Whole Country!!!

5
Eugene on 05/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently just bought my dream car and I couldn't have had a better experience. Everything was quick and easy and you can tell that the people that work there truly care about their customers. I know that I will never buy a car anywhere else because of the way that they treated me. A++++ for Key Auto Mall.


New Jeep Owner

5
Angel on 05/12/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I worked with Carlos Gomez. He was super nice and respectful. He was not pushy at all. He was great to work with. I would recommend him to everyone!


Owner of a new Dart

5
Madi Spicer on 05/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I would highly recommend anyone looking to get into a new Dart or any car in general to work with Carlos Gomez. He was polite and clear about everything that he was saying. I had a great experience. Thank you!


Ryan Peterson, Car/Truck Salesman, Key Auto Mall

4.7
Barb and Terry on 05/12/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

This is our second vehicle that we have purchased from Ryan. Ever a smile, helpful and honest. Should we purchase another vehicle, we will return to Ryan.


An AWESOME first time experience at Key Auto Mall

5
David & Jess on 05/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We stopped in to Key looking for a Ford Edge, we found JUST what we wanted. No gimmics, and straight talk helped us make our FIRST time car purchase, of our 2013 Ford Edge. Wayne Weems helped the first time buying SO much easier! I would definitely recommend Key Auto to anyone looking to purchase. We are so excited with our new ride.


2016 GMC Sierra

5
Peterson on 05/09/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Bought a new GMC Sierra 1500 from Wayne Weems at Key Auto Mall in Moline, IL. Everyone here is just great. Started out looking at a new van, which they brought out to my house for me to preview, and changed mind and decided to purchase a truck. Told Wayne what we actually wanted and they located the truck in Kentucky and had it here in a couple of days ready to go with step assists added and all. have bought new vehicle from Wayne before and his attention to his customers is wonderful.


New Dodge Ram Owner

5
phil blythe on 05/09/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and i purchased a new 2016 Dodge Ram from Wayne Weems and Key Auto Mall. This is the second vehicle we have purchased from Wayne Weems and Key. They make sure its easy and painless. Thanks Wayne and Key.


Great Customer Satisfaction!

5
CowboysFan1 on 05/07/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

i had Derek as a salesman, it was probably the best car buying experience i could ask for! He didnt pressure me at and made sure i was comfortable with my buying decision. Next time i buy another car ill be back at Key Auto Mall and go through derek!


Returning Client

5
Allan Celada on 05/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Wayne Weems has always been honest and upfront. He doesn't display many of the sales tactics that the public is educated to look for in car a car salesman. It is hard to find a genuine sales rep now in days, that is put some time and effort into helping you out. Wayne has sold me my 5th car and it will not be the last.


New GMC Truck Purchase

5
Michael McGregor on 04/30/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Was looking for a New 2015 GMC Sierra and found one I liked at Key Auto Mall, Wayne Weems Sales Professional and the rest of the staff did an outstanding job and I was in and out in just a few hours (even went to lunch with the new truck while I was waiting). Happy with the truck and the deal. :)


Purchased Today

4.7
SUV Owner on 04/30/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Very straight forward process. Nothing hidden. Got a good deal on the vehicle I wanted. No pressured sales approach.


Excellent Service

5
Marcella on 04/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was completely satisfied with everything. Carlos Gomez helped me out a lot.


First time buyer

5
Ed on 04/26/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Extremely helpful and professional staff and excellent customer service. Special thanks to Josh Hughbanks for such professional service and help getting a great deal


Easy as possible

5
Neil H on 04/26/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Wasn't planning to buy a car when I showed up, but after speaking with Wayne Weems at Key, I drove off in a 2016 Jeep Compass. Wayne Weems was up front, got me a good deal on my trade and didn't waste time trying to sell me on something I wasn't interested in. We'll be back when it comes time for my wife's new vehicle.


Happy Customers!!!

5
Russo and Pam Kehn on 04/25/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Our family is a Key auto mall family we have purchased several vehicles from them Thierry staff is wonderful our salesman Wayne is so knowledgeable. And Austin and Randy are the absolute best they treat you like family and exceed every expectation of a dealership! Thank you for always putting our family first!


Firs Time Buyer Dealership Purchase

5
Travis Horn on 04/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I came into Key and was helped by Derek Spires. I unfortunately totaled my existing Toyota. He was very understanding and ready to help me with the possibility of a new vehicle. We did some initial car shopping and test drives that were in my price range. After a night to think on my possibilities Derek offered to bring me into Key because I did not have a ride to the car lot to help me with my decision. After a few more test drives and number crunching we came to a very fair price which I felt comfortable with. I know I'm going to have a very happy driving experience with my new car and the team at Key Auto Mall made sure to take care of my needs. They had great customer service which is hard to find in today's world especially when it seems genuine!


Another visit at Key Auto Mall with AWESOME SERVIC

5
Chrysler Town and Country on 04/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and I walked into Key Auto Mall unsure if we would be purchasing a vehicle or not. Just kind of getting ideas. Wayne Weems came out to help us and was very helpful, he was not pushy in the slightest. He was very informative and helpful. Wayne was also very patient with my husband and I. We ended up purchasing a 2016 Chrysler Town and Country Touring Edition Van. We could not be more pleased. The whole process was super easy and efficient. Wayne went above and beyond helping us out making the process was super. At delivery everything was great the van was ready to go. We will never purchase another vehicle anywhere else. Everyone at Key is great. We will be referring friends and family for sure. Cant thank everyone involved enough. Mr Rogers


New grand cherokee purchase.

5
Mike and Mary on 04/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

purchased a new gold grand cherokee and was very satisfied with price and service received from Wayne Weems at Key Auto Mall.


Great Experience

5
Sarah on 04/22/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Came back to Key Auto Mall to look for a bigger car for my growing family in April 2016. I had leased my first car at Key 4 years ago. I then came back in 2015 to look at a bigger vehicle, I requested Wayne Weems has I had dealt with him leasing my first car and had a great experience. Wayne was once again great to work with and got me into another lease within the price I wanted to pay. I then returned the third time because my bigger vehicle was no longer big enough for my growing family. Again I requested Wayne Weems and once again he was able to get me into a vehicle that fit my price range and large family. The service was excellent, They dealt with my "demands", were patient as I made my decision and stayed late when I finally did make my decision on a Tahoe.


Ask for Josh Hughbanks

5
Lillie on 04/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a new Mazda 6 and my experience with Josh and Scott was exceptional. I would recommend Key Auto Mall to my friends and others because they would have the same experience.


new charger owner

5
Lynn on 04/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Carlos Gomez was FANTASTIC! not your normal "car sales man".


Mazda CX5 Purchase

5
Sara on 04/15/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Wayne Weems was awesome to work with. My husband and I called and spoke with Wayne and told him what we were looking for. He called back within minutes and we were on the way to pick up our new vehicle. The process was very smooth and I can honestly say I won't purchase a car from anyone else. Thanks for the awesome service and my new Mazda CX5.


New Dodge Ram Owner

5
Nicole McDonald and Devin Allison on 04/15/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is the second car my family has purchased from Wayne Weems. This is a first loan for my son and Wayne made the experience quick and easy for us. The truck is everything he wanted and more and we ended up with a fantastic interest rate. The whole process took less than 6 hours from my first call to signing the paperwork. I see no reason to ever work with another dealership!!!


New Jeep delivery

5
Dave and Jean Mueller on 04/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Wayne did a great job on delivery of our new Grand Cherokee.


Wayne Weems is awesome!

5
Betsey Morthland on 04/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is the third vehicle we have purchased from Wayne Weems in 2 years. Why do we keep coming back to Key? Because of the great job Wayne does during both the buying process, but the way he watches out for us once we've made the purchase. We would highly recommend Wayne and Key Auto Mall.


New Dodge Journey Owner

5
Mark Walker on 04/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went into Key Auto Mall looking to get the vehicle I wanted and they worked with me to make sure I got what I wanted. My salesman's name was Carlos Gomez. He was really good with me. I got to test drive the vehicle for a couple of hours before I agreed to get it. everyone was very knowledgeable, they also gave me top trade in for my car even though it had some damage to it. I highly recommend this place, I have not had a problem yet. Service here is also great when I get my oil changed and car checked out. They covered everything with my warranty and I had no hassle. I Highly recommend buying your cars here because you know you are getting what you want before you leave. Thanks Key Auto Mall!!!!!


Easy to work with

5
Steve and Karen Davis on 04/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Purchased Dodge 2500 from Wayne Weems. Excellent transaction. Straight up and honest!


very great coustomer service couldnt be more happy

5
Eric And Sara on 04/04/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

i came in to key auto mall not intending to buy that day just test drive and see if I even liked the 2015 Jeep Patriot and by the end of the day with all the work jay had done for me I decided to buy the vehical I could not be more happy with the customer service that was provided to me and the way he handled everything jay was not trying to push it on me an understood where I was coming from he got me the most bang for my buck with out a doubt ( oh and a 2015 Jeep Patriot Altitude) overall very satisfied and would recommend jay to anyone.


2015 Jeep Owner

5
CSR on 04/04/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Carlos Gomez was very professional and gracious in handling our transaction. We would recommend him as a salesperson; nice guy and easy to work with. Thanks Carlos!


Great selection

5
Bears fan on 04/03/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very friendly staff both sales and service. The selection of cars was great and the prices as well, tell anyone I know about Key for their next car.


Wow couldnt be happier with our expereince at Key

5
john on 04/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I are now proud owners of a 2016 sierra and had a no pressure buying process at key. Daniel Speight was the salesman the helped us choose the right model for our wants and needs, and we got an incredible deal. i will be telling all my friends and family to go see Daniel for there next car.


BEST SALESMAN EVER

5
STACY HANCOCK on 04/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

THIS IS THE 3RD CAR WE HAVE BOUGHT FROM WAYNE WEEMS. I HAVE NEVER BEEN ONE TO BUY A USED CAR, HOWEVER, WAYNE TALKED TO ME AND INFORMED ME ON EVERY DETAIL OF THE JEEP AND I FELT AT TOTAL EASE BUYING A USED CAR FROM HIM.


2nd vehicle purchase from Wayne Weems

5
M Lane on 03/31/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I've been in the market for a newer vehicle for 6 months, I remembered that the salesman I bought my pickup from came to Key Auto Mall a while back so I dropped in to see what they had. Wayne Weems worked with me to find the right fit for me. He found me a 2013 Ford Escape which will fit all my needs including towing my travel trailer. I actually got more vehicle then I was initially looking for. Thank Wayne for all your help again and I will be back to see you for any future purchases.


1st time in a long time

4.7
Tom S. on 03/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

1st time in a long time I've actually felt good leaving a dealership. Wayne W. was awesome to work with getting me into a 2016 Ram 2500. I felt I got a good trade value, and a fair price on the new truck. Another plus was it didn't take me all day at the dealership, in and out in about 2 hours, signed, sealed, and driving away. Thanks Wayne.


purchase 2016 dodge ram big horn

5
Coopers on 03/25/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

During our purchase process we were treated with respect and dignity. We were not pressured to buy one direction or the other the salesman Wayne Weems was helpful and listened to what we said. Wayne not only earned our buisnes today but also in the future. I recommend If your ever in the market for a new or used car and you want a no pressure salesman that will work for you GO TO KEY AND ASK FOR WAYNE WEEMS. He will work for YOU the cooper family.


New Mazda 3

5
Julie on 03/24/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Had a wonderful experience at Key Auto Mall with the internet manager, Scott DeBruyckere, Finance, Braxton Hamilton and my salesman Wayne Weems with getting a new grey Mazda 3. Everyone was very helpful in helping pick out the perfect car for me, it was a great experience!


Proud New Owner of a 2010 Veracruz

4.5
Tanika Foster on 03/23/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I really enjoyed my first time experience at Key Auto Mall. Very friendly and helpful workers. I personally worked with Wayne Weems and he really put forth so much energy and effort of making my experience worth while to get me the SUV i wanted.


Extra efforts made to make the sale

5
Bryan Pattschull on 03/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Purchased a 2014 Dodge Charger from Wayne Weems. The purchasing experience was pleasant and easy. An extra effort was made to incorporate aftermarket backup sensors that were not initially available on the vehicle, and to address any concerns that I had with the vehicle.


New Chrysler Town & Country

5
Rachael Wyant on 03/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Wayne Weems was a great help at Key Auto Mall. He got me and my family a vehicle that will work for us for many many years! I cannot thank him enough for helping us find this and have it work in our budget so we can provide the best for our family! thank you so much Wayne!


ANOTHER HAPPY CUSTOMER

5
Dee=Renegade on 03/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Derek was great to work with! Smooth and satisfying car buying experience with Key Auto Mall.


2015 dodge

5
Adetermann on 03/05/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Amazing service!!! Came in and told Carlos Gomez what I wanted to look at he ran and got it. Answered all my questions about the car and the warranty. I would HIGHLY recommend having him help you with getting a new car!


Great service!

4.5
Alexis on 02/29/2016

Quality Of Repair: 4.0 Overall Facilities: 5.0

I would highly recommend Key Auto Mall, My family and I are returning customers and wasn't let down either time. Jay was amazing help and the atmosphere was all around friendly. They helped me every way they could and they have large selection with reasonable prices. I am now a proud owner of a GMC Terrain


new grand caravan!!

5
Trevis and Melissa on 02/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

we were in need of a new car due to the many miles on our old vehicle. we contacted Key Auto Mall and spoke with Scott Braxton who was very knowledgeable and was able to point us in the right direction. Our salesman Wayne Weems was very helpful in finding exactly what our family needed. We give Key Auto Mall 5 stars and we will be returning customers in the future.


Outstanding Customer Experience

5
Shannon M. Morse on 02/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

On our drive over it came down to a either the Durango we hadn't seen yet or the BMW X3 I had been eyeing. When we pulled in the lot we were greeted by Zac and he was quick to offer to go grab the keys so we could check out the Durango. He then took our licenses and let us look at the car while he made the copies so we could take it for a test drive. I was completely wow'd by the car and immediately changed my mind from the BMW X3. After answering all of our questions, we couldn't believe this was Zac's first sale. Outstanding customer service, for sure. Cant wait to start driving the Durango.


Proud New Jeep Patriot Owner

5
Ashley Hines on 02/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

If your looking for a new car go to Key Auto Mall and see Wayne Weems. He was amazing during the entire process of buying my new jeep. He is very friendly and helpful through every step of the way. He never gave up on trying to get me financed in spite of my credit problems. He was wonderful.


Audi Owner

5
Courtney on 02/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Carlos Gomez is willing to negotiate and work with you to get you the best deal possible. He is very friendly and makes sure you get the best service possible.


New GMC Owner

5
Teelbilly on 02/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Carlos Gomez was very helpful and did not stop working for me till the deal was done. I would recommend him to all of my family and friends. I will come back and Carlos will be the first person I look for when I walk through the door.


sales associates

5
stevie on 02/18/2016

Customer Service: 5.0

I was greeted by Sarah, she had the best personality I could ask for! Being a girl it was so nice to talk to another girl about the struggles of trying to buy a car. She listened to me & offered me suggestions. I left feeling like she was my family. I can't wait to get my car from her!


Awesome selection and AMAZING service! :)

5
Jake Hines and Danielle Blocker on 02/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

After a long and frustrating day of car shopping I am SO glad we came into Key Auto Mall and met Wayne Weems. Not only did he find us the perfect White Jeep Patriot, but he made the process very easy and straight forward. If you're looking for a car and dreading the process of actually stepping onto the car lot I suggest you go visit Wayne, I'll be buying all my cars from him in the future.


Awesome experience at Key!

5
Ed and Andrea Schiltz on 02/13/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We bought a new vehicle from Jay Kokshin 3 yrs ago and had such great experience that we knew when shopping for a vehicle this time we were going to come right to him. Jay is very easy to work with. He is professional, helpful, friendly. He isn't pushy. I would send anyone and everyone looking for a new or used vehicle his direction. Key is a great dealership made better by the fact that him as an asset. Thanks for the great experience.


Great sales person in Wayne Weems

5
rjspengler on 02/04/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was very pleased with the respect that Wayne Weems and the Staff at Key showed me while I was in the process of buying my New Jeep Grand Cherokee Overland. I came in and told them what i was looking for ,they had the jeep that I wanted . There was no high pressure sales at all. They where also willing to locate a jeep if they had not had the one that I wanted. thank you to Wayne and the sales staff at key .


JEEP JEEP JEEP !!!!!

5
Jeep owner on 02/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Sarah Taylor, was great and did a great job for us. Was looking for a cheaper Jeep or suv overall for a great deal and that's exactly what I found at Keyautomall and with miss Sarah Taylor. Thank you to the Key team. We will be back on our next vehicle purchase. Very satisfied!!!!


Service Department

1.5
Shannon on 02/02/2016

Customer Service: 1.0 Buying Process: 2.0 Quality Of Repair: 1.0 Overall Facilities: 2.0

For the first time in our lives my husband and I bought a brand new vehicle. We have had 4 recalls on it so far. Every time we have taken the vehicle to Key Auto Mall for the repairs, their technicians have damages something on our vehicle. First they put a dent in it, nothing was done. Then they put to big gouges in the back panel, nothing was done. This time they damaged the back of the steering wheel, again, NOTHING was done. I've given them zeros on all their surveys they have sent and nothing. They are extremely rude and lack customer service. On one of my many phone calls, I was told by their female employee in the service department not to call back. I was simply calling to get a status on the parts ordered. I would highly recommend NEVER using their service department if you want to get your vehicle back damage free. I am currently in the process of contacting the corporation as this needs to stop. You have all been warned!!! STAY AWAY!!!


Weems Works for You

5
J2HPYNS on 02/02/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had been in and bought a new Jeep 6 months ago. Wayne had come to my work to get my vehicle to put crossbars on it when I couldn't get over to the dealership when I first bought my Cherokee.I had several problems with it but Wayne was always there to do what ever he could do to make it easier. He always is just a phone call away and is here to make sure my experience is the best possible. This is why my replacement vehicle was purchased from him. I know he will be there if I need anything and he will take care of you as well!


New Jeep Owner 2016

5
IU FAN on 01/28/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great service. Carlos Gomez was outstanding and delivered perfect service. The whole process was outstanding. Will buy again from Carlos. Thanks


New BMW Owner!!

5
Nick Glasgow on 01/26/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Big thank you to Carlos Gomez down at Key auto mall for getting me into a new car! getting it all setup and finding the right vehicle for my likeing was amazing. I would give carlos a 5 star and foranybody looking for a new vehicle to go down and see Carlos Gomez!


New Wrangler Owner!!

5
Wranglerowner13 on 01/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thanks to Wayne Weems we were able to find a great to vehicle for our family. He walked us through all the steps and it was actually a pretty quick process. I would recommend him to all friends and family if they are looking to buy a car in the future.


ANOTHER HAPPY CUSTOMER

5
Zicky Dice on 01/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Derek was a huge help. I recently dealt with another car lot in the area and it was terrible. Coming from that I was afraid but Derek helped me out a lot with that. Very happy customer.


2015 jeep patriot

5
Sonya & Kevin Shuker on 01/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My over all everything Perfect. I am very Happy with Wayne Weems on everything. He is very good at what is does. I will be telling everyone to come here.


Great service, no hassle, great experience

5
Happy Car Buyer on 01/13/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Randy and Petey were extremely helpful and accommodating. Overall, a very easy buying experience. They gave me feedback and recommendations when I asked. They also went over and above to make things easy for me and my family throughout. I'd highly recommend Key and would not hesitate to work with them for future vehicle purchases.


Derek Spires was an angel sent from heaven

4.8
KelseyVC on 01/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

We went into Key auto mall just wanting to kill some time and look at some of the newest cars. We were completely satisfied with our current car. While we were taking a look around a very handsome gentleman by the name of Derek Spires very quickly came to our aid and explained some of the cars that we were looking at to us. In no time I had fallen in love with a 2015 jeep patriot. He so kindly offered to let us take a test drive. And drove we did!!! It was amazing. He even politely laughed (with his dazzling smile) at my joke to kidnap him and the car! He made the whole process very smooth and easy to handle, even as my clinical anxiety kicked in. If there was ever a genuine and caring sales person, it is Derek Spires. I would recommend him to anyone who was ever in need of a new car! p.s. Is he single?


Sarah Taylor, an excellant sales person!

5
Kevin and Sonya Shuker on 01/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

As always, the sales experience has been awesome. This is why we have always come back! Thank you Wayne Weems / Sarah Taylor! Both of you have made a car buying experience less painful!


Evan Johannson was an awesome sales person!

5
Kendra Ashworth on 01/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Evan Johannson was an awesome sales person for Key Auto Mall in Moline, IL. He ensured that we test drove a variety of vehicles to ensure we choose the best fit for us. Overall, awesome experience.


Great Customer Service

5
TylerC on 12/22/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This dealership, and especially Jay, are amazing! They provided great customer service throughout the entire process. Answer every question and were just great to deal with. I highly recommend that every one goes there for their auto purchases.


2005 Toyota Tacoma

5
Jacob White on 12/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Carlos Gomez was super helpful and friendly. This was the best car buying experience I have ever had.


Awesome Car-Buying Experience!!!

5
MJ91 on 12/18/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Bought a car at Key from Jay a couples weeks ago. He was unbelievably helpful, courteous, and knowledgeable. We were a little indecisive on what we wanted to get and Jay was patient with us the entire time. He pulled around every vehicle we asked about for us to test drive, and answered every question we had so that we could make a wise decision on which car would fit best with us. We will definitely be returning to Key Auto Mall and asking for Jay in any future vehicle purchases we make! Also at Key they have an Allstate office that gave us a free quote when we bought our car, they gave us some great rates. Make sure to stop and see them while you're there too.


Mazda 3, Third car purchase from Wayne

5
Machaella Moore on 12/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mazda 3 for Christmas present from parents, third car purchased from Wayne Weems, great service and friendly staff.


New Jeep Owner

5
Rick and Tammy Schmidt on 12/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We worked with Carlos Gomez in November when our daughter purchased a car from him and was so impressed with him that we came back and purchased a Cherokee this month for ourselves. Great Salesman!!!!


Best salesman I've dealt with in years !!!

5
Ken & Amy B. on 12/12/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I just purchased our 3rd vehicle from "Jay" Kokshin. He is the best salesman I have dealt with in years and will continue to buy vehicles from him. Key Auto Mall has treated us very fair and Jeff Smith always makes the deal work! I definitely recommend you ask Jay for help in your next purchase. Thanks again "Jay" and Jeff !


New GMC Terrain

5
Earvie C. Pulliam on 12/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

James was very polite and walked me through everything very satisfactorily. Was impressed with his salesmanship and mannerism. I would definitely recommend new customers to him.


Go Jay GO

5
Benny on 12/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Jay made my jeep shopping experience easy and painless. go jay go.


Excellent Service

5
RCB1276 on 12/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased a 2013 Jeep Wrangler from Key Auto Mall. My salesman, Wayne Weems was beyond excellent. He was very professional and straightforward. After searching their inventory online, I came to the dealership to look at one Wrangler specifically and Wayne did not pressure me or push to me look at other vehicles that I was not interested in. I have purchased Wranglers from other dealerships in the Quad Cities and Chicago area over the years and did not receive anywhere near the fair and respectful service that I received from Wayne. The entire buying process at Key was amazing; both the sales and finance teams could not have been better. It was overall the best car buying experience I have ever had.


Outstanding Sales Team Member Jay Kokshin

4.7
Joann Bainter on 12/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I would recommend Jay to a friend and family for any car purchases. Jay was pleasant to work with, he was friendly and accommodating. Jay walked us through the process and worked with us on our demands, The entire process was quick and painless.


New Car Purchase

5
Dale Land on 12/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great bunch of guys to work with not pushy. Would do business again


Sarah Taylor EXCELLENT SALES REP!!!!!

5
TROY HARRELL on 12/11/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Sarah Taylor was our sales rep, she did an OUTSTANDING job, no hassle or haggle, and the finance manager Austin, got us to the payment we wanted!!!!!! GREAT JOB to KEY AUTO MALL...


Amazing service

5
Kenneth rogers on 12/10/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had amazing service Tom reedy is the man to see honest fast with responses and easy to talk to no rush in the process at all which was nice.


Great Service, Very helpful, Speedy Buying Process

5
Corby Simpson on 12/08/2015

Customer Service: 5.0 Buying Process: 5.0

Carlos Gomez was such a great help. He got us taken care of and got us into a great car for a very good price. He was very attentive with our needs and with what we were looking for. Key Auto is a great place I highly recommend anyone to go there and get a car. Very satisfied with this purchase.


New Dart Owner

5
New Dart on 12/08/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was referred to Key Auto Mall and Wayne Weems from a friend that has purchased many cars from Wayne. When i arrived i asked for Wayne and explained my situation to him ( My car was recently totaled my car and needed a new car ASAP) he immediately went to work on getting me what i wanted and needed. I am leaving with a NEW Dodge Dart. I am so happy i was referred to Wayne Weems. I will definitely be recommending Wayne to all my friends and family as well as seeing myself for any future car needs.


New Ram Owner

5
henry holloway on 12/08/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great buying experience. Could not have imagined better. Salesperson, Carlos Gomez, was very professional and new his business well. I would and will recommend him and the Key Auto Mall to all and anyone who is looking to purchase a used or new vehicle. A1 service. Thanks Carlos and Key Auto Mall for making my buying experience the Greatest Ever.


2005 300

5
laurie kroeger on 12/08/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

i pulled into key looking for a car right away Wayne Weems help me find exactly what i was looking for very curtious polite not pushy by any means had all the answers for i wanted to purchase and help me with my trade.I had a awesome experience thank you Wayne your the best like your style very much a people person.thank you again would refer you for a purchase.


2013 Dodge Avenger

5
Stefanie on 12/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I went into Key Auto Mall to look at purchasing a new vehicle. Wayne Weems greeted me immediately. He was very friendly and easy to talk to. He was extremely knowledgeable and very detailed in his explanation of the entire process. He seemed concerned about what I was looking for and made sure all my needs were met. I highly recommend talking to this guy! He was great!


chevy equinox

5
Carlos Fabian Gomez on 11/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was looking for a Chevy Equinox for awhile but I didn't want to deal anywhere else other than keyautomall and only buy from carlos gomez. Very helpful guy. My cousin bought a car from him months ago and I liked his work style.


Zach is the best.

5
Andrea on 11/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I cam in with my mother looking for a new jeep. I was looking at a Cherokee but Zach Smith showed me a one of a kind Jeep Wrangler, and suggested it might fit my personality better. He was right, I could not be happier. If you want an honest salesman go to Key Automall and ask for Zach Smith.


great service

5
Joey Howell on 11/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

jay made the buying process very easy and fast. I am very pleased with the service and the car.


car buyer

4
jp on 11/27/2015

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

my experience was good and there was no high pressure. i asked questions and was given answers honestly. overall a good experience.


Used Car Purchase

5
Kym Thompson on 11/27/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

my salesman was James Hammond this is the first time I have ever experienced a person or place that actually listen to my needs and wants and gave me choices within my asking I am so pleased to have been treated with the upmost respect and helpfulness from James if you would like to have a great experience buy a car I would see James he's AWESOME!


First time new car owner.

5
Angela Dooley on 11/27/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is my first time buying a new car. I had no idea what to expect but when i came to the dealership i was greeted by a great smile and a lot of comfort his name was Wayne Weems. He put me in a beautiful 2015 GMC Terrain. I love it. He was very helpful and knowledgeable. I will definitely go back to him when we purchase another car.


New G8 Owner, Great Service!

5
Tevon Maples on 11/24/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great people all around, Wayne Weems helped me out big time with the purchase of my new Pontiac G8 GT, He assisted me in the entire buy. Very informative, fast and straight to the point let me actually drive the car where i wanted to, told me to open it up. Wayne was not one of the salesmen to sit there and lie to you about what he knew about the car he told you exactly what he knew and what he did not. BUY A CAR FROM KEY AUTO, See Wayne no disappointment. Great guy!


Great, quick service

5
D & J on 11/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was a painless car buying experience. Sarah Taylor was very helpful and not overbearing or pushy. She listened to our wants and helped us find the perfect car. Wayne Weems did a great job finalizing the details with us. He was quick and professional. Probably the quickest and most painless car buying experience we have ever had.


great experience

5
donna on 11/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our sales professional , greeted us in the rain found the perfect SUV and made our experience enjoyable , I would recommend to my family and friends to go to Key Auto thanks


Love My CHEROKEE

5
Cherokee Owner on 11/16/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I Dealt with Wayne Weems in buying my new Charcoal Jeep Cherokee Limited. Wayne was courteous, professional and very responsive to all my questions and concerns. I would highly recommend Wayne Weems for any one searching for a vehicle.


Great service

5
Jay on 11/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very friendly and is willing to work with you, he really knows what he's talking about when it comes to getting a new car. all around great service, he is highly recommended!


Best in the Midwest!

5
Liz Webster on 11/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Wayne Weems is the greatest salesman I've ever encountered. I came into Key Auto Mall in Moline to look for a new vehicle after an accident. Wayne took care of me and got me what I was looking for on the first test drive. I bought a Mazda3 hatchback and I couldn't be more satisfied. The buying process was easy and quick.


New Canyon

5
Rusty on 11/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

just purchased my new cayon pickup at Keys in moline,Il. the sales person Daniel Speight was very friendly, took care of the details, and i feel i got a very good deal. I am very pleased with my experiance here at Keys, and with Daniel Speight.


Love my new Ford Escape!

5
Hannah on 11/13/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently bought a 2012 Ford Escape from Wayne Weems. He was quick, honest and made buying a car very easy. I've been looking for a long time and am very pleased with both the car and the service.


New GMC Acadia

5
Arnesia on 11/11/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Wayne Weems is the man around Key Auto Mall. My wife and I were looking for a new truck. After talking to several car salesman. We met Wayne, He wanted us to remember his name because I'm not good with names. Wayne took us on a test drive we drove three cars and after the 3rd we knew we found the right car and the best person to get us going on our way. Wayne quizzed me on the drives to make sure I remembered his name.It worked because we got the truck, he is really down to earth and nice to talk with. So if you want a great salesperson ask for him. Wayne's not just here to sell cars he wants to be part of your journey to find what you want. Thank you Wayne


great place to go for a car

4.8
charles on 11/07/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

daniel was i great car sallmen got i great jab here


Purchased a new CX-5

5
Iowa Boy & Girl on 11/07/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great experience with the dealership and salesman, Daniel Speight. Very helpful but not at all high-pressure. Was quick to answer all questions or obtain an answer for us.


Great experience at Key

4.2
BRF on 11/06/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I recently purchased a new car at Key Auto Mall. Sara the sales associate was very patient and easy to work with which made the experience a great one. She did everything she could to ensure I was satisfied with the purchase which I really appreciated. If you are looking for a new ride, I highly recommend going to see Sara!


New car Chrysler 200

5
Jeremiah Finch on 11/06/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was really dreading buying a new car because i know how long the process can take but Wayne Weems at Key Auto Mall in Moline made the process easy and possible. I heard about him through my two sisters and thought i would try him out. Absolutely feel in love with the black Chrysler 200 and walked out in record time. If you are looking for a new car and want great, fast, informative service go talk to him i highly recommend him.


super happy with my new car!

5
Jenny on 11/05/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

When i got to key i had no idea what to expect, the other dealerships i visited did not take me seriosly at all. Daniel was the opposite he treated me with respect, If your a woman who wants to be treated right come see Daniel speight for your car needs!


New Jeep Wrangler Black Bear

5
BlackBearMan on 11/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Petey helped me order a new Wrangler special edition called a Black Bear. He was extremely well informed (almost as informed as I was) and easy to work with. Once the Wrangler finally came in he went to work for me and made the process so easy it made my head spin. Thanks again Petey and to the whole team at Key Auto Mall: keep up the great work. You've earned a customer for life in me.


Happy ith purchase and happy with Petey

5
robertb on 11/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Petey was great. We got a great deal. Thanks Key Auto Mall


love my new jeep patriot! Daniel is the best!

5
beth on 11/05/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Daniel Speight at key automall was so helpful and non-pushy and was able to get me into a brand new jeep, i thoght all i could buy was used, but now i have a full waranted jeep. so very happy. come see daniel he'll make you happy too.


Love my new Charger, and I love Petey and Jim

5
buddyJ on 11/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Been neighbors with Jim Wince for a long time and it finally paid off. I have had my eyes on a new Dodge Charger since they came out. Jim got me hooked up with Petey, who proved to be extremely knowledgeable, insanely courteous, and overall just downright professional. Petey showed me all the cool gadgets on the new car and was able to make the negotiating process smooth and easy for me. After the experience I had at Key Auto Mall with Jim and Petey, there isn't another place within 100 miles that I would even consider buying a car from. Thanks again guys!!!


wonderful experiance at Key with Daniel

5
johnny dwire on 11/05/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

just bought a new truck and i love it. Daniel speight helped me pick it out and was very patient with me explaing the features. i will send all of my freinds to daniel for the car needs


new jeep

5
Alonzo Williams on 11/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Carlos Gomez was the best salesman that have helped me in my car shopping and that's why he earned my business. I am a sales manager and I will tell you if you want to feel comfortable with your purchase and have the confident in it also he is the man to see.


Best car buying experience EVER!!!

5
C.S. on 11/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

A+ salesman!!!!!! I was very pleased with the quality of professionalism and work ethics that Wayne Weems showed us during the purchase of my GMC Terrain at Key Auto Mall. Wayne was very friendly and honest with us and made the experience a breeze. I would most definatly recommend Wayne Weems to all of my friends and family for their car buying needs and I will be calling Wayne from now on with all my vehicle needs!


Amazing Service

5
soccermom on 11/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

As always Key was very helpful and went above and beyond to make us happy. Austin Jakubowski and Wayne Weems were especially helpful. I will continue to use Key Auto mall for all of my automotive needs!


Great service!

5
Amanda on 11/02/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Super quick and efficient service! Sarah was awesome - super personable and no bull. I really loved her personality. Found the exact car I wanted and got a great deal. The finance guy was so great as well. Very efficient.


New Chrystler owner

5
J. Moser on 11/02/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I can't say enough about the great experience I had at Key Auto. The salesman that helped me was Carlos Gomez, and with the service he gave me today, I would not only recommend him to my friends and family (which I rarely do), but to anyone who is looking for the best possible experience when purchasing a vehicle. I work in sales as a manager, so I know how important quality is when it comes to customer service and I would hire Carlos in a second for my team. Thank you so much Carlos and the team at Key Auto.


Ask for Josh Hughbanks at Key Auto Mall

5
Car buyer on 10/31/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Josh is knowledgeable and very friendly, making buying a much easier and more pleasant experience. We have a Dodge minivan and really love it, so we came in to get another van with more "bells and whistles". Josh saw to it that we got just exactly what we wanted. When we are ready to buy again, we will be back.


dodge charger

5
megan weber on 10/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Came to look for a new car. Really wanted to get out of my old car and Carlos Gomez my salesman was very helpful and made everything very easy and quick. I love my new Charger. I would buy from Key and carlos again.


Buy from Jay!

5
Santana on 10/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Jay was so helpful walking me though the process of buying another car!! He was never too pushy and made sure I was comfortable with the purchase! I will for sure be back in the future to buy from Jay!


Amazing Buick Enclave!

5
Komi on 10/27/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We are very happy the way we were received. Evan Johannson our sales consultant met us at the door. Love the vehicle and staff! Exactly what we were looking for. Thanks so much!!


new dodge owners

5
Ketelsen family on 10/26/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Excellent professional personality. Carlos Gomez was not pushy. excellent listener. He is a very clean sale man. You can tell he enjoys his job with KEY. And we thank you Carlos!


New Town and Country Owner

5
The Gillespie Family on 10/24/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

After totaling my almost new van a week ago we found ourselves in need of a new vehicle. A friend sent us to Key Auto Mall to Austin Jakubowski and Wayne Weems. After a quick search we found what we were looking for. Wayne was very informative and answered all our questions. Braxton was quick with the financing and we were out the door with our new van in no time. Love our new Town & Country!


Great Service

5
Gary and Peggy Siefken on 10/22/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I have been looking for a new Terrain for a couple of months with just the right features. Jay Kokshin was extremely helpful to find the right car for us. He was a great advocate in finding the right price without being pushy. This was our first time to do business with Key Auto and we look forward to doing business with Jay and Key Auto in the future. We will highly recommend them to all our friends and family.


new jeep owner

5
jones on 10/22/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Carlos was very good and patient .. The service was quick and he followed through with everything Great experience..


GREAT CAR BUYING EXPERIENCE WITH JAY KOKSHIN

5
Vicki from Rock Island on 10/22/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

JAY KOKSHIN IS A EXCELLENT SALESMAN WITH KEY AUTO IN MOLINE.. JAY WAS VERY PROFESSIONAL AND INFORMATIVE AND REALLY HELPED ME WITH THE NEW CAR BUYING EXPERIENCE WHICH CAN BE RATHER OVERWHELMING.


Purchase of Jeep Grand Cherokee from Josh Anderson

5
Ben O. on 10/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mr Anderson was extremely professional and helpful in the purchase of our new vehicle. We had many, many questions which he responded to both patiently and professionally.


Alan Van Duyne GMC Acadia owner

5
Alan van Duyne on 10/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Carlos was professional and to the point during the buying process. I highly recommend using Carlos for your next vehicle purchase.


Josh Hughbanks at Key Auto Mall

5
Mary W. on 10/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Not pushy but very Knowledgeable!!! Highly recommend this dealership and its people. Paperwork was made breeze!!


I can't believe Daniel got me a car loan

5
Peter on 10/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My credit score is like - 530 and by some form of a miracle Daniel Speight and Dave Masterson were able to find someone to finance me. Daniels great patience, professionalism, and personality made him easy to trust to get the job done for me, and that made it easy to play the waiting game. If you need a second chance, or even just someone who doesn't rush the process just to give you a big fat NO, then go see Daniel Speight down at Key Auto Mall


Great service!

5
Steven on 10/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently bought a car from key auto mall. Carlos Gomez was the gentleman I dealt with and he did and absolutely awesome job. He was determined to get me in a new car and wouldn't let me leave until I was. He had great customer service. I am very satisfied with my purchase and my experience at key auto mall!


Great service

5
DSwartz on 10/20/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have recently bought my first new car a 2016 mazda 6 touring at key auto mall in moline Illinois. I wasnt to sure about being able to buy from a car dealer, but luckly the very professional young man Carlos Gomez. He made the entire process of buying a new car very very pleasent and painless. I am very happy and satisfied with the car at this point. Not only was Carlos a pleasure to work with but the whole staff at Key Auto Mall was always there to help what ever I would have needed.


Bought my car from Jay!

5
Stewart on 10/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought my car from Jay at Key Auto Mall in Moline. He was very easy to work with and made my first buying process a breeze. The employees at Key are all helpful and professional when it comes to the cars they sell and I'm happy I chose to buy my car from such generous and nice individuals. My parents had also bought their car from Key and we've had nothing but positive things come from our purchases.


Best experience buying a new car!

5
LAURA H. on 10/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was my First time buying a new car, all this time I was thinking of how difficult the process is, but one of my friends recommended me to visit Key Auto Mall in Moline, and I did. I was helped by CARLOS GOMEZ, he did an amazing customer service. I am very satisfy with with the buying process. CARLOS GOMEZ made all this process easy and quick. he was very helpful and comprehensive. This was the best experience buying a new car, Key auto mall in Moline has the best Customer Service. Carlos is the best Professional Sales Consultant. Now I am the owner of a Jeep Renegade, it is the best choice I made, and Carlos help me to decided with his professional advises. I am very satisfy with everything. Thanks Key Auto Mall.


Left very happy as a first time buyer

5
Suzy P on 10/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was the first time I was buying a car and I was extremely hesitant. Jay Kokshin (cute blonde Russian) promptly greeted me when I arrived and he put me right at ease. I explained all my concerns and he couldn't have handled it any better. He worked with me (even if it took some time) to make sure I was confident in what I was going to purchase. Needless to say I left with Impala and will be back for sure.


Last second magic

5
IANS SS on 10/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Sitting in a dealership in Chicago with the news that the Mercedes Benz I wanted to buy had just been rear ended, I was in utter desperation mode. I contacted Petey as I have seen many people have good experiences with him before, and in the time it took me to drive home he had me approved and ready to roll in an amazing Camaro SS. He and Dave Masterson even stayed late on a Saturday to get me down the road after a nightmare of an experience in Chicago. I can't speak enough on the behalf of the team down there at Key Auto Mall, and I can't think of a single reason not to go buy your next car from Petey.


Petey was awesome

5
BmazdaMan on 10/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Petey is a great dude, was very professional. Got me the car I needed at the price I didn't think possible. Thank you again Petey, get down and talk with this guy at Key Auto Mall in Moline. He will hook you up.


Thanks so much Evan and staff for all your help..

5
Pamela Ehm on 10/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We were very very pleased with our experience when buying our Acadia at Key Auto Mall. Evan was super helpful, did not pressure us at all and went the extra mile to make sure he explained "all of our many questions". He also took the time to show us different models with the accessories that we were looking for - very pleasant to work with since we didn't really know the exact model we wanted at that time. We worked with an Exceptional salesman and Super Sales Manager - we will diffidently tell our friends/family about our experience in hopes that they will visit Key Auto for their next purchase as well.


Zach Smith is the best!!

5
Austin Z on 10/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Bought a jeep wrangler from Zach. He was very curtious and smart and got us an amazing deal!! Will definately be back again to purchase from him in the future!


Sarah is freaking awesome

5
Steve Johnson on 10/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Came in to buy a Chrysler Town and Country for my family. Sarah was awesome! She explained how everything worked and made sure and paid attention to everything we wanted and got us an amazing deal. We could not be any happier with Sarah! Thank You again for your help!


Confident car buying experience with Brad Wallace

5
M. Rosales on 10/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We were looking for the best deal on our new 2016 Buick Enclave, and had visited several dealerships, one of which tried to sell us a car that was still under recall! When we found out what was going on, needless to say, we walked out. We then took a chance and drove an hour and a half based on the reviews on cars.com to visit KEY Auto Mall. We were immediately greeted by a person we now consider one of our good friends and trusted adviser in Brad Wallace. Brad took the time to answer every one of our questions, as well as explain some little known facts to us about the Enclave and the car purchasing process in general. We were shown dealer invoice, and were given all rebates available. The process was 100% transparent, and really, the hardest part was picking out the color! They had the car cleaned, and filled with gas by the time we were done in the finance office. I would bet we were in and out of there within an hour. We have 3 kids who are also needing to get something, and we will all drive the hour and a half to find Brad at KEY.


Jay Kokshin did a great job.

5
Debrickashaw Jones on 10/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jay helped me find a car that was right for me. I spent a good portion of the day with him test driving multiple cars. After driving all they had to offer, and finding the perfect car for me, it came time to talk price. Jay took the time to listen to my financial needs. When all was said and done, I drove off in a new GMC Yukon XL and I couldn't be happier. Thank you to Key Auto Mall for the great buying experience.


Wonderful experience with Jay Kokshin!

5
Jessica on 10/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was my first brand new vehicle purchase, and I couldn't be happier. Jay was friendly, accommodating, and incredibly pleasant to work with. He went above and beyond to find me exactly what I wanted. I LOVE my Mazda CX-5, and I'll never need to find another dealership! Highly recommend Key Auto Mall!!


Best Experience Ever Buying a New Car!

5
DePooter on 10/17/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Carlos Gomez was a very professional salesman for being such a young salesman. The experience in buying a new car was very fast, informative, and I received everything that I wanted. Trade-in value was fair, financing was in the budget that I asked for, and insurance review will save me half of what I am paying now. We would buy another car from Carlos any time! We also tell all our friends to stop and see him if they are looking for a new car. Thanks again for all of your help! Sincerely, The DePooter Family


New jeep cherokee

5
Ryan Erickson on 10/16/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We just bought our first new car since 1992 from Wayne Weems. Wayne was willing to go the extra mile to get us the exact car we wanted with all the confidence in the world. Please make your next car-buying experience a great one at Key Auto Mall.


Wonderful experience with Wayne Weems!

5
Kelly and Nicole McDonald on 10/16/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and I just bought a Saturn Outlook from Wayne Weems. I have to say this is one of the best car buying experiences we have ever had. They found us a vehicle with all the options we asked for and sold it to us at a price we could feel good about. We will be customers for life!


Evan at Key gave me a great deal!

5
Bob on 10/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Knew what Jeep Cherokee I wanted when I came in Monday morning and Evan Johannson got me a great deal on a 2015 Trailhawk. Look up Evan when you come to Key Auto Mall. He is a professional and I recommend you ask for him if you want a fantastic experience. Appreciate you!


Rob Meyer at Key is the BEST!

5
Dennis "Shane" Meador on 10/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I BUY ALL MY CARS FROM Rob! I recently needed to trade in my old vehicle. . Rob showed me the perfect Dodge Ram and Austin Jakubowski was able to get a very reasonable price and an excellent interest rate for my truck.. Dave Masterson, finance, made the paperwork process smooth and easy and he explained every piece of paper I signed. After the paperwork was signed, Rob took me on a tour of the facilities. I saw finance, service, bodyshop and detail! Key Auto also has an Allstate office. Brad and Stephanie gave me a free quote to see if the could save me money on insurance! Just a quick SHOUT OUT to Jim Wince who made the who process available!


4th Car purchase from Wayne Weems

5
Mike Johnson on 10/02/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is the 4th car I have purchased from him and this dealership. Nothing but the best experience every time! Went out of his to show us the truck in between our work schedules. Goes the extra mile to help us schedule our oil changes and work done to the cars. Always willing to answer his phone when I have any questions. Works get with everything we are looking for and always know what would work best.


Key to Success

5
Keith T on 10/01/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We visited Key Auto Mall for the first time ever, and I'd have to say we really enjoyed our experience. The staff was friendly, helpful and seemed very interested in giving us a good deal.


Buy from Josh Hughbanks!!

5
Terry on 09/30/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Key Auto Mall is a great place to buy a car! Ask for Josh Hughbanks. He found me just the right car at just the right price.Very professional.


4th great car buying experience with Wayne Weems!

5
The Moores on 09/26/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Today I am taking home a beautiful, new Mazda CX-5 thanks to our wonderful sales professional at Key Auto Mall, Mr. Wayne Weems. This is the 4th car we have bought/leased with Wayne and I can't say enough great things about the service Wayne provides. When I am in the market for new car Wayne will bring cars to me at work to look at to save me time which is awesome. This is just one of the many kind gestures Wayne shows to his customers. I highly recommend not only this car dealership, but Wayne Weems to help you get a great vehicle. I love the fact that I never feel pressured, am always given the information I need to make an informed decision (and I ask a lot of questions!) and am treated with kindness and respect. Thank you, Wayne for being not only a great sales professional, but also just a great guy!!


Very Pleasant Buying Experience

5
Victoria Welch on 09/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Evan was a terrific sales person and treated us like family!!!! Will most definitely recommend Key Buick/GMC to anyone I know who is in the market for a new vehicle.


Randy Allison and Rob Meyer/Excellent

5
mark fensterbusch on 09/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

excellent selection and service a very good experience.


4th car for our family

5
sonia on 09/18/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We ask for Wayne Weems every time! He is very friendly and we have always had a great experience, My husband and I have gotten 4 cars with him. Today I leased my first Buick Verano. Wayne was great at explaining all the details and I felt very comfortable doing all of this without my husband. We will be back again when our daughter is ready to buy or lease her first car!!!


buying new car

5
cynthia harned on 09/16/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Daniel Speight was very helpfull with my decision on choosing a vechicle! He is very kind positve and friendly! Made our wait enjoyable! Thank you


Rob at Key made Buying Easy!22

5
JoeK on 09/15/2015

Customer Service: 5.0 Buying Process: 5.0

Rob was great to work with, he led me through the new car buying process and made it so easy, I would recommend him to anyone.


Josh Hughbanks is the BEST! Happy with my car!

5
Rob on 09/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I BUY ALL MY CARS FROM JOSH! I recently needed to trade in my old vehicle. I drive 80-100 miles a day and needed a vehicle that was good on gas and at a reasonable price. Josh showed me a VERY clean 2008 Dodge Caliber with only 74000 miles. The interior and the exterior of the car was perfect. Austin Jakubowski was able to get a very reasonable price and an excellent interest rate for a used car.. Braxton Hamilton, finance, made the paperwork process smooth and easy and he explained every piece of paper I signed. After the paperwork was signed, Josh took me on a tour of the facilities. I saw finance, service, bodyshop and detail! Key Auto also has an Allstate office. Brad and Stephanie gave me a free quote to see if the could save me money on insurance! Just a quick SHOUT OUT to Jim Wince who made the who process available!


Great Service - Key Automall, Moline, LI

5
Mike K on 09/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We enjoyed working with Petey Perterson. He was very helpful, answered all our question and most importantly didn't put any pressure on us to buy. He let us take our time and review all our options. We highly recommend Key Automall.


Great car buying experiance!!!

5
Ross and Nancy Schmidt on 09/12/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We were traveling from Cincinnati to Omaha Nebraska last weekend for a family wedding when our Jeep Grand Cherokee starting making a bad noise. We took the Jeep to Key Motors in Moline Il and were connected with Chad Denny in Service. It was the Thursday before Labor Day Weekend and he helped us get to airport to rent a car as it was going to be mid week before the car could be looked at. He stayed in touch with us and we were told the repairs would be pricey. We decided to buy a new car. I was put in touch with the Used Car Manager Austin Jakubowski and he was so helpful expediting the process and giving us our options. He put us in touch with Wayne Weems a sales professional. We drove back to Moline to return rental car and Wayne personally picked us up at the airport. He had the car we had seen on line for us ready to drive. We bought a 2014 Honda Accord. What a beautiful car and great, great, service. Please do not hesitate to look up Key Motors and Chad in service, Austin, and especially Wayne Weems for your car buying need. Thank you all for helping us with the crazy situation. We are on our way back to Cincinnati in our wonderful new car.


Rob Meyer helped get a NEW Chrysler 200!!

5
Amanda on 09/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Rob Meyer was very informative and helpful, my credit is not the greatest and Jeff and Braxton their finance guys worked hard and got me an amazing interest rate and everyone was very nice. The process was very quick and painless, a few months ago I went to Green looking for a Chryster 200 they tried getting me into a Ford Focus instead and the financing process took all day, only to see a 11% interest rate in the end, I left there empty handed. Rob Listened to what I wanted down to every detail even my silly color request. And they even put gas on full for me. I would highly recommend Rob Meyer and his team here at Key Auto Mall in Moline!!! Thank you guys I love my new Car :)


Excellent service from Josh Hughbanks!

5
Brandy F. on 09/10/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I first worked with Josh last fall, and had a wonderful experience. He made it happen. Even let me grab some dinner for my son, and bring it back while we were waiting. Made sure I knew how everything worked before I left the lot, and encouraged me to return at any time with any questions, after that. One year later, I was back and ready for a new car. I worked with Josh again, and couldn't be happier. This is my second Mazda from Key Auto Mall, and I guarantee it won't be my last. I will never go anywhere else! Thank you Josh Hughbanks, I love my 2016 Mazda 6.


COME SEE WAYNE WEEMS AT KEY AUTO MALL

5
Chevy Cruze on 09/10/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came into Key looking for a car. I was greeted by Wayne Weems, I explained to Wayne i was looking for a car but didnt want a $400+ a month car payment. I though getting a car for an affordable price in my own name was not an option due to some blemishes i had on my credit. Wayne worked with me for three days and to be honest i thought as many times before i would not be able to get a car. On the third day Wayne drove a car to my work that he thought i would like. I LOVED the car, Wayne went back and MADE IT HAPPEN. I Love my New Cruze and to top it all off they have an in house Allstate agency and they were able to save $300 A YEAR on my insurance!!!!! Good credit or bad credit go see Wayne Weems at Key Auto Mall and he will do all he can to make sure you get a car you like for an affordable payment.


Mazda CX5 purchase was awesome!

5
Ken Kliven on 09/05/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought a new 2016 Mazda CX5 from Wayne Weems at Key Auto Mall. He made the experience a good one. I highly recommend him for buying a new car from. I normally don't enjoy buying a car but he was excellent to deal with. He was upfront about price and trade-in value. I highly recommend Key Auto Mall!!


Buy from Tom Reedy

4.7
Nate on 09/05/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Came in to get a used Mazda3 and had a very pleasant experience as far as car purchases go. He explained everything clearly and was knowledgeable of the vehicle he was selling. Was in today to purchase so will update/revise if there are any issues in future with the vehicle and my experience with Key handling that (knock on wood won't happen).


Rob Meyer at Key helped us find a Great Car!

5
Stacey Allen on 09/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Key did a very nice job helping us with our Vehicle. Rob Meyer was very professional.


Buick Encore

5
Melissa on 09/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is the second vehicle I have purchased from Wayne Weems. He has excellent customer service, listened to what I wanted and helped find the right vehicle for me, he absolutely goes above and beyond for his customers. He went through ALL of the possibilities and helped me choose the best vehicle that fit my needs. He took care of everything from the financing to explaining everything I needed to know about the new vehicle. I will absolutely be back to see Wayne Weems in the future.


Waye Weems is absolutely PERFEECT!!!!!!!!!!

5
Sandra Medina on 09/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Key Auto is the best!!!!! I had low credit and not much to start with but they worked hard with me for 2 days to get me my PT Cruiser! I would recommend anyone to Wayne. More than satisfied with the car I'm going home with and the service. I will definitely coming to here for all more cars for now on!!!!!!!!!!


Wayne Weems Rocks!

5
Alysin on 09/02/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came in with little to no hope of being able to get a car in my name. wayne made it happen. i am now the proud owner of an 09 chevy hhr ss. i couldnt be happier. he listened to what i needed and made it happen. so i recommend everyone to ask for wayne, hes your guy!


Key Auto Mall - Daniel Speight

4.7
D. Cook on 09/01/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

FIrst time dealership experience, and it went very well. Daniel Speight was the sales representative that walked me through the process, and he was very friendly and low pressure, which I appreciated. Had no issues or stress during the car purchasing process (bought a 2013 Mazda 3). Daniel even helped me find a parking spot as I drove onto the lot. Overall, no complaints, and would recommend Key Auto Mall and Daniel for potential purchasers!


Rob Meyer made car buying easy!

5
Sam Parsons on 08/31/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am a first time car buyer and walked in with no idea of what to expect. Rob approached me and simply asked what I was looking for. I knew I had a budget that I wanted to stick to. The car that I wanted happened to be out of my price range. Rob offered up multiple options that I hadn't thought about. He found me a car in my price range that I am very happy with. This isn't even the greatest part. He lead me through the buying process informed me of option for payment and even found me a better price than what was listed. He showed me through the entire lot, service department and even the body shop. Not only did I buy my car from Key I can have my car taken care of from servicing my car to my cars insurance. I couldn't have asked for a better experience in buying my first car. I'm leaving Key with keys in hand and a smile on my face. Couldn't be happier with the service of Rob and all other employees of Key Auto Mall.


Ask for Wayne Weems!!!!!!!!!!!!!!!!!!

5
Emilia Vargas on 08/29/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went in to Key Auto Mall with low expectations. I had bad credit, no down payment, and no co-signer so I figured a car for me was near impossible. Well Wayne made the impossible possible! I went home with a 2010 KIA forte. The payments were reasonable and he worked his butt of to get me something I could afford.I will be coming back to Key Auto Mall and I will ask for Wayne Weems. I would recommend him to absolutely anybody looking for a car. Wonderful guy with great customer service.


Would recommend

5
KM & TL on 08/24/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is my third purchase from Key Auto Mall and each time I had a very good experience. We worked with Tom Reedy and he was very professional and made sure we were taken care of .


new Town and Country owner

5
Debbie and Dan on 08/22/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Wayne Weems was helpful and upbeat. I spent time with him looking at a van, left to look around at other places, decided not to buy at all, then we changed our minds and came back to him a few days later. We made a purchase. He was straight forward and honest not only telling us what we might want to hear. He was even helpful with one of our children while we were looking at a van. We enjoyed talking to him. Dan and Deb


ASK FOR WAYNE WEEMS!!!! Absolute Best Experience!!

5
Massey22 on 08/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was pretty certain that I was not going to be approved in getting a new car because of my history, however Wayne by far exceeded my expectations in a car salesman. I had always viewed car salesmen in a negative light but Wayne changed that view for me from the very beginning. I had told him I was certain that due to my previous negative credit history I would not get approved. He walked me through the process and was very honest and didn't give me any false expectations. He never left me waiting and worried that something wasn't going right in the deal and has since the purchase been very accommodating as well. Wayne Weems and his management and finance team are by far the best guys to work with and will do everything they can to get your deal done to benefit you! They do care about your best interest and will treat you as such. You will not go wrong by choosing Key Auto Mall. Thank you so much for the fantastic experience. I will always bring my business to Wayne.


New GMC Owners

5
Miranda on 08/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our experience was very quick and painless. Carlos was willing to work with us and listened to what we wanted. We would recommend him and Key Auto Mall to our friends and family!


Love my new truck!

5
Jose on 08/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

It was nice working with Evan Johannson, had a great experience.


Great experience!

5
Alyssa Brown on 08/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is the second vehicle I've bought from Wayne Weems at Key Auto Mall. Always a great deal, without a hassle. Everything explained clearly about the car without a long drawn out speech (to the point, which I like!) I'll be back the next time I need a new vehicle!


2015 Charger R/T Plus

5
Zack M. on 08/18/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ask for Wayne Weems he is really good what he does. Wayne made sure all my needs were satisfied fully. Make sure to ask for him at Key Auto Mall in Moline IL. Loving the new ride, highly satisfied with Wayne and Key Auto Mall. CHECK THEM OUT!


Great Experience!

5
Joe B on 08/18/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had a great buying experience with Evan Johannson at Key Auto Mall. He was very courteous, answered questions and helped get us into a great car. Recommend!


Ask for Josh Hughbanks at Key Auto Mall!!

5
Trevor Salmon on 08/18/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went to Key Auto Mall on 08-18-15 to look at new Jeep Wranglers. I was helped by a gentleman named Josh Hughbanks. It was a huge pleasure to be waited on by such an experienced and knowledgeable sales professional. He helped me find the perfect vehicle for me. The whole process was completely painless. It was the best car buying experience ever!! I highly recommend asking for Josh Hughbanks upon your arrival at Key. You wont be sorry.


Just purchased a new car and I love it!!!!

5
Judy on 08/18/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was very pleased with Key Auto Mall today, a very helpful and non-pushy salesman Daniel Speight helped me get a great deal on my new Buick. If you want to take the hassle out of buying a car come see Daniel Speight.


Nicest Salesman in the World!

5
jessecg678 on 08/18/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

From the moment i drove in to Key Auto Mall. Tom Reedy, our salesman met us with a very friendly smile and a great personality. He made our car buying experience a breeze. Also he made sure that the vehicle was everything that we would ever want in a vehicle with a great deal. I would recommend to him to anyone out there looking for a preowned or new vehicle.


I LOVE my new SUV ,Wayne Weems best saleman EVER!

5
Jessica on 08/17/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just purchased a GMC Terrain from Wayne Weems that I absolutely LOVE!!! Wayne is professional, knowledgeable, and experienced in his field. You can always trust him to give you great recommendations, and his service will no doubt exceed your expectations. Wayne's patience and hospitality at Key Auto Mall gave me an experience unlike any I've had in car dealership. He is truly committed to providing excellent customer service. Wayne took the time to teach and show me all of the cool options/features in my car and really made it a world class buying experience that will keep me coming back again and again for all of my car needs.


Wayne Weems EXCELLENT salesman BEST experience!!!

5
Pat and Tom on 08/17/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We recently bought a Buick Enclave from Wayne Weems at Key Auto Mall. He worked with us to make the deal as smooth and easy as possible. He even stayed late just to make sure we had everything we needed. He walked us through all the features of the vehicle and made sure everything was setup and settings were personalized for us so we could drive away without a worry. Wayne is a great salesman, very helpful, patient and considerate of our needs and budget. I would definitely recommend Wayne Weems to all of my family and friends. Too bad not all salesman care enough to give the personal attention this guy gives to his customers, we are so glad we found him! We will definitely be back to Wayne for all of our future vehicle needs! Pat and Tom


Prompt call back.

4
C-diddy on 08/17/2015

Customer Service: 4.0

I sent an email to them via cars.com regarding a truck. An internet sales person promptly called me regarding the vehicle. Very professional, he wasn't pushy. It is always a big plus with prompt and clear communication to see if they have the vehicle on stock. Also shows they are interested in doing business with you. Frustrating when you try to call a dealership with no response.


Josh Anderson Key Auto Mall

4.2
Deb W on 08/15/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Josh was very good at explaining things to us, helped in our decision in buying car.


Rob Meyer is the Best Sales Consultant Ever!

5
Thomas Chapman on 08/13/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The overall buying experience was excellent! The salesman Rob was fantastic and very friendly! Very understanding of my situation! Rob talked me through different scenarios I had and wasn't forceful at all, I highly recommend Rob for a easy buying experience!


$33,999

Mileage: 5846

Color: Other

Transmission: Continuously Variable Transmission

Body Style: SUV

City: Moline, IL

Engine Type: 182 hp 2.5L H4

$25,999

Mileage: 79410

Color: Other

Transmission: Automatic

Body Style: Pickup

City: Moline, IL

Engine Type: 325 hp 2.7L V6

$16,999

Mileage: 112511

Color: Other

Transmission: 9-speed Automatic Overdrive

Body Style: SUV

City: Moline, IL

Engine Type: 252 hp 2L I4

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