Kerns Ford Lincoln and Truck Center

2013 Hyundai Elantra

I am in love with my new-to-me 2013 Hyundai! The service was exceptional & have already referred others to Kerns Ford.

Great service!!

Great staff and workmanship! Will not trust anyone else with my truck!

Lincoln MKX

Very very good. Our salesman was extremely helpful answering all of our questions. He even set up our phones for us and after a few days called to see if we were happy and if we had any other questions after driving it. The other people we dealt with were also very kind and considerate right down to the service department explaining what they offer.

Kerns Ford St Marys

Staff very nice and friendly. Just a long process. Facility looks long over due for improvements. No place comfortable to wait.

Service

Love that there is no appointment needed. Just drop off in morning and come back later to pick up. They would even pick up if needed.

Wood go back to by a nother car

Very nice people to deal with would recommend to frirnds

Nice Experience

I purchased a 2008 GMC Acaidia. My first SUV. Austin did a get job even answered my questions while he was on vacation. I encountered a problem with my vehicle just 2 days after picking it up. They were very helpful straightening out the issue and getting my truck back on the road problem-free!

Great experience

It was great to have someone like Doug Smith to help me with this purchase.He is professional, trustworthy and worked hard to find the vehicle I was looking for.

Great Service

The workers at St Marys Kerns are always polite and helpful. They review the work that was completed and remind us if something will need future attention. We always receive prompt service with the work being completed in a very timely manner.

Great Service!

I had a very great experience! Austin took care of me from inquiry of car to key exchange. Didnt feel like I was just another customer. And will definitely buy from them again. Wonderful experience!

Service performance

The service was performed in a timely manner. Everyone was very friendly.

Great service

I had our Ford f-350 serviced for a simple oil change. They came to where I work to pick up our truck. Then they dropped it off after it was done. Quick and easy and great customer service.

I am VERY PLEASE ON the service performed.

The service dept staff where great. I had the works done and the detailed report was very informative about the status of parts i will need to have work done. The detailed estimate of both parts and labor was explained in detail by Rosie.

Great Job

you changed my oil & fixed two of the recalls. Everyone was very polite, & professional.

Great service

I bought a 2008 Jeep Compass that runs great. the service was great the made sure I left a happy customer and fix the little issue the jeep had without a hassle.

Great Service

Ford F150, good service with friendly people. The staff was very helpful, will mostlikely buy from here again.

Friendly salesman

Sales person was very helpful and informative. The truck was delivered to my door which is approximately 70 miles away. I wish the detailing was better. I enjoy the truck so far!!

2013 Ford Explorer

Veryl helpful with explaining technology within the vehicle. Assisted us with repairing a few items. We very much are enjoying our new vehicle!

Just plain awesome from beginning to end

Austin was so helpful,and found us what we was looking for,i would recommend kerns to anyone buying a vechicle,look austin up,and he'll get it done,thanks kern's for everything

Brake lights not working

The brake lights went out on my 2007 Mercury Grand Marquis. They gave me a loaner vehicle and fixed it no problem. Except now my cruise control doesn't work.

Great experience

Purchased 2013 F150 crew cab, Kerns had the biggest selection of used trucks to choose from. Kerns staff is very good and helpful to the customer.

Very professional

I am impressed with how the staff treated me when I had my appointment to test drive a 2014~Ford Fiesta. I ended up getting that car and they were so helpful on choices for my monthly payments and were very flexible around my work schedule to have my car set up for delivery and very flexible about handling the down payment. I'm impressed on how they wanted me to have this car as bad as I wanted it. Finally in my life I'm able to get the car I want with no hassle! I'm definitely recommending Kerns to my fellow co workers and friends-family.

Mr. Gene Turner

Everyone does a great job and we recommand your servive center to all our friends!

Awesome!

Kerns Superstore really makes you feel like family. We were so please with our first car buying experience at Kerns it is the only place we looked when our van needed replacing. My husband is a car fanatic and even though the van wasn't his idea, but mine, he did lots of research, knew exactly what he wanted, and how much we could spend. Kerns made it happen! They listened and found the perfect vehicle for us, Thank you! We will be back.

sales staff

At this point everyone has been very helpful. The escape was a car that fit our needs for my wife and short runs. Many of the dash items are new to us and our sales rep spent time with us going over several with us. The phone, radio and xm all needed programed and this really saved us from time in the manual. There was no hard sell which was good.

Good service

I was not asked to have my license plate light replaced before they did it. They did take the charge off after I told them I would like to be asked first before you just do something without telling me.

Always the best

As always, Dave, Butch and Rose and all the service department are always taking care of me. All my thanks to them.

120,000 mile service

As usual the service did a great job. Thank you for handling my needs.

Good job

Tony drove the car over and back for us. He does a great job.

new purchase of 2014 Escape

2014 Ford Escape.Personally delivered by Dustin K.We were allowed to keep it overnight.We got a good trade in price.Pleased with the price, mileage and conditionEspecially glad that Dustin offered to set up the phone. It would have taken me a month to figure it out!!!

Great service

Great service employees were very responsive and respectful

Great Service at a Great Price

I purchased a 2014 F150. It was about a 2.5 hour drive for me, but came cause the prices seemed lower than anywhere around. I was pleased with the selection of trucks on the lot. The service was very good and the staff was helpful. I hope not to purchase another vehicle for a some time, but would definitely look at Kerns again if I was to purchase again.

Used Vehicle Purchase

Very friendly, courteous and accommodating! If your this good to people from out of state...I wished I lived closer! Excellent work Matt and Del!

great services

DAve does a wonderful job!!! So does Brad in parts- I would highly recommend them to everyone

Engine coolant check

I called with a concern on the level of the engine coolant. The Service Rep. told me to bring the car in and they would check it for me.I was able to take the car in within an hour or so, and they did a courtesy check for me.As I was going on a quick trip, that gave me the peace of mind I needed.

One Happy Customer! Thanks Andrew & KERNS

I wanted to say Thanks to Andrew Moriarty and the Entire staff at KERNS for getting me the Truck I wanted! It was worth the drive & time spent in St Mary's to finally find such a friendly staff that don't just try to sell you a vehicle but treat you like a person. Andrew really worked hard for us and was very friendly to me and my wife. I would definitely recommend KERNS to my family & friends. Thank you all again! Steve & Jeanie

A satisfying buying experience at Kerns Ford.

This will be the 5th vehicle I have purchased from Kern's. The first was from Kern's Chevrolet in 1977...a mew 1978 Chevy short wheel base Van. The others were a 1993 Explorer, a 1997 GMC Safari Va, and last year a 1995 Ford E-150 Chateau Van. With the exception of the 1978 Van which was sold to me by Mike Kerns. The other three and the newest purchase of an '04 Ford Eddie Bauer Explorer, were all purchased thru Craig Zimmerman. Craig is a great person to work with in acquiring a "new" vehicle. He was willing to keep me updated on what Kern's had available in the way of used vehicles and worked with me to get the most vehicle that I could afford.

Great car for the price

I bought a 98 Toyota Camry I thought the price was good for the condition of the car. The staff was great and took care of the paper work quickly. Everyone I met was friendly and professional. More then likely will be back when I need another auto.

No Title

Service is at the level I have come to expect. All service staff is professional and answers any questions I may have. Since I am planning to keep this vehicle for at lest another 85, 000 miles I trust the Service Department to help me monitor my cars needs to reach that goal.

Great service and great people

Dustin helped me get the car that I needed for my family, he treated me as a friend, I will defiantly be back for my next car

Great experience

good friendly people and great cars. Facility needed remodeled, but overall the experience was great

Great service.

they were verynice. Any questions I had they answered a them.

Ford Edge. I don't know what you want here!!!

It was fine. The service was completed in a timely manner.

Highly Recommend Kerns Ford for Service

I highly recommend Kerns Ford for Service. Doug Long did a great job taking me on a tour of my 2007 Ford Fusion and making sure I knew everything that was going on. He was honest and upfront with pricing, which made me feel very comfortable. He also went above and beyond to make sure I was setup with Wifi, so I could continue my work. The icing on the cake is that Kerns Ford pricing for my Front Brakes came in well below my expectation. Please consider them for your future repairs.

Great buying process and

My 2015 Escape was not cleaned when we arrived. The salesman had it sent back to the shop three times, each time it was still not clean? The window sticker glue was still on the window! The sales people were helpful and the process was smooth. We love our new Escape, but they just could have done a better of preparing the the vehicle for us.As a comparison: We recently also purchased a Honda 2015 CR-V and when we picked up our CR-V it was clean and ready for us?

Best experience ever

Your salesman Dustin was excellent to work with. Your finance department went above and beyond. This has been the best buying experience I have ever had. I would highly recommend your team to anyone even here in Texas.

USE CAR

everybody and especially Broc was kind and considerate to both me and my wife and I cannot forget your finance man,I forgot his name but he was very helpful and my wife and I are very thankful. But it was hard for my wife to reach your bathroom because was in her wheelchair.

Great buying experience!

Worked with us very well in regards to understanding our wants/needs/budget. Our vehicle did end up having an oil leak, but they were very eager to get the vehicle back in and make everything right. Very nice customer service and salesmen. I will be coming back to Kerns for future purchases. Thanks!

Service Dept

Service was handled very professionally and to my satisfaction.

truck buyer

Had a pleasant experience Sally the sales lady was very informative enjoyed talking with her.

Rude Service Manager!!

On 7-23-14, driving down the road I had my power steering completely fail. (2013 Ford Edge Limited, 8900 miles). I took the car to Kerns Ford and was told they could not look at it till 7-25-14.I called and service manager said a belt failed and it would be ready 7-26-14. I went to get the car on 7-26-14 and was told they had to order the belt and it would be ready 7-28-14. I called and then was told it needed another belt and would be ready 7-29-14. I went to get the car on 7-29-14 and was told they needed a special tool and it would be ready later that day. (you would think they would have that tool in one of their shops). It was not ready that day. Went to pick up the car on 7-30-14 and was told the special tool never came in and it would be fixed when the tool came in. Service manager was VERY RUDE!!!! Got a call at 4:45 that said the car was finally fixed and I could pick it up, but they would be closing at 5:00. Finally on 7-31-14 I got my car back. I only received the one phone call on 7-30-14 at4:45 that gave me 15 minutes to pick up the car. Made 3 trips to the dealership to pick up the car when they said it would be done. Not a good way to get return business. I will never take a car to this dealership again, not only because of the ineptness, but the rudeness of this service manager.

Not very good

We looked on line and found several used trucks at this dealership. Filled out all the information they asked for and as we were heading there the next day " 1 1/2 hr drive " we were called and said the one truck we were looking at just sold last night ???? But we liked a couple other they were suppose to have in stock. So we went any way when we got there the sales man was waiting on us ans showed us a truck. WOW this thing was so nasty full of dog hair and trash, no matter what the reason was that's horrible way to do business. He asked me if I wanted to take it for a test drive, come on I had pretty decent clothes on no way was I going to sit in all that dog hair and trash. We went across the street and looked at a couple others one stunk so bad from smoking in it and another one he had to keep playing with the ignition and still couldn't get it to turn over . In all honestly I've been to the other kerns dealerships and this one really gives them a BAD NAME need to clean up the vehicles before you have customers drive all that way to look at them. Thanks Mr Franks

Horrible and Unprofessional Experience

I have been searching for a good used Diesel pickup. Saw one online at Kerns. I should have read the customer reviews first and read the dealerships responses I would have gone some where else. Sure they have slick responses but if you really read them one thing that shows over and over again is failure to take care of the customer and then asking for a second chance. My sales person Ron was great... If I called for him he was very responsive to calling me back or getting the answers I needed. The GM Mike on the other hand would never return my voicemails or calls over a 5 day period and still to this day. I asked Mike to put some numbers together with our preapproval in the subprime market I was told by Mike he could probably do better so I gave him our information to see. After giving him our information I have still to this day recieve a phone call back. On the 4th day of trying to get ahold of Mike abd leaving voicemails with no returned call from Mike I was informed by Ron that yesterday being the 4th day that the diesel I have been waiting for Mike to put numbers together on was sold. Ron sounded as shocked as I was. Mike told Ron I would have had to put 3000 to 3500 down to get the deal... My first question was "Is Mikes phone broke?" I would have been fine with putting money down. The topper was this was not our preapproved financing it was other financing which means dealer incentive. Again failure to do the right thing by the customer proves along with the other reviews. The proof is in the actions of this dealership. Im fine with profit but when a leader of the dealership cost a deal, a customer and a commision for an employee my salesman I continue to question the integrity of the leader and dealership.

Buyer BEWARE

This has turned into one of the worst buying experiences of anything in my life. Traded in a a perfectly fine car for what turned out to be a total lemon! Within just a month of trading for it, the car required a $2,000 repair. I have the bills to prove. I purchased the full warranty they sold me at the start and of course the warranty company did not cover the repair. The dealership did NOTHING to help and passed on blame. A larger size gear was put in that the warranty company "thinks" caused my problem, but was proven untrue by the shop that fixed it. When looking at trading the car at another dealership, I was alerted that this car was in an accident prior to my purchase (which I was not told about) and was imported from Canada with electronics that are not common in cars in the United State (yup, not told about that either). Explored trading this in with a local dealer and was offered $6,000 less than what I traded it in for less than six months after getting it. Just terrible. BEWARE!

Expedient

Very quick response to a generic email of interest on a mercedes slk280, within the hour I had recieved a friendly email with more information.

Realy satisfied.

When I cam in to there lot I was dealing with a salesman that end up have to leave cause of family heath problems. But a other salesman stepped in and helped me with the truck I now own. I like there help and team work to get the job done.

Great Service, Great Price

The people here are very kind, and very honest. I would definitely love dealing with them again in the future.