Kendall Toyota of Eugene

4.8
Overall Rating

Customer Service: 4.8 Buying Process: 4.8 Quality Of Repair: 4.8 Overall Facilities: 4.8


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I love these guys

5
Tammy Miller on 11/16/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I loved working with these guys. This is probably the most friendly laid back car dealership I have ever gone to. Thank you all for a great buying experience!


Great experience!

5
RAV4 owner on 07/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a great experience buying my new RAV4 at Kendal! I discussed option on the phone prior to driving there and was able to test drive and buy my vehicle for a great price! Will, Cory, and Court all worked well ton answers my questions and help me get the car I had been looking at online for weeks!


Great services and facilities

4.3
Jean Nesta-berry on 11/02/2015

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

We take our Prius in for regular servicing with this dealership. I typically find the staff helpful and courteous. They're polite and respectful and informative. It's light and bright in the waiting area and overall, comfortable.


unhappycamper

4
Unhappy Camper on 10/23/2015

Customer Service: 2.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Kendall has a habit of sending out discount coupons for service and maintenance work, but they never apply or are honored. I had a $20 off coupon for "recommended service" which had no fine print restrictions, and they refused to honor it for the recommended service I had done. No satisfactory reason was given.It's really bad for customer relations!


Very personable employees.

4.7
Stan H. on 10/23/2015

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I never feel pressured in any way when having my vehicle serviced at Kendall.


Kendall Toyota Service (Eugene, OR)

5
Marilyn Rothbard on 10/17/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service rep Clay N. was very helpful and knowledgeable.


Good service department

5
Mark on 10/13/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Good honest folks to deal with. I would recommend there service department to others.


Great, honest service

5
Jett Nilprabhassorn on 10/13/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Dennis was a class act. He was very honest with us and helped guide us toward getting the refund for a needed repair from the Toyota corporate company. He was very good at explaining the process of working with corporate and also explaining what repairs needed to happen and other things we should be aware of down the road. Very friendly, very honest, very patient, and open to all our questions.


No pressure

3
Emily's Mother on 08/29/2015

Customer Service: 4.0 Overall Facilities: 2.0

We came to look at cars for our daughter, we didn't end up buying one but there was no pressure from the salesman! They were incredibly helpful and gave us lots to think about for our baby girl's first car.


2015 Toyota RAV4

5
Dolly on 04/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The salesman we dealt with at the dealership did not pressure us. We appreciated that. He was able to find the vehicle we wanted.


Kendall Toyota Eugene OR

5
Eugene Driver on 04/02/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I were in the early stages of car shopping, not intending to buy yet, when we stopped here for some lookies and test drives. My wife wanted a small car that was fun to drive, and I wanted a hatchback with a reasonable price tag. We gravitated to the Prius C, and took it for a test drive. We both liked the size and handling, loved the quiet operation, and especially liked the idea of 50 mpg. Even though we hadn't planned to buy that day, our salesman Kyle wrote up a proposal that made us commit, and we drove it home. Very pleased so far with our purchase, and had a surprisingly pain-free experience at this dealer.


Got a new Corolla

5
Amishki29 on 04/01/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had a very reliable Corolla with over 216,000 miles but it got totaled. We were so sad. So, we went to Kendall Toyota to find a new car. We looked at several Toyotas, then drove the new Corolla LE. It sold itself. The dealership made the financial part simple; they even matched the price we researched online although it was not the price marked on the vehicle. What could be simpler? The only hard part was waiting for our car to arrive from the factory. (They tried to find it but no one had one). When the car did arrive, the end of the process was as simple and easy as the beginning.


Excellent Customer Service

4.7
SM on 03/30/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

The time we spent waiting to talk to someone in finance was more than usual. Other than the wait time, the service and financing process was great.


Toyota Corolla

4.3
Melissa on 03/24/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Everyone was so friendly and knowledgeable. I love my new car! I fell in love on the test drive. I got a great deal. My three kids car seats all fit comfortably in the back seat.


This Place Is AWESOME!!!

5
CLAUDIA on 03/20/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

EVERY ONE IN THIS PLACE IS OUTSTANDING! THEY ARE FREINDLY AND KIND. I BELEIVE THE GUY THAT HELPED ME, HIS NAME WAS STEVE. THEY GOT ME A GOOD DEAL AND LOW INTRESS RATES. I AM VERY PICKY, BUT FROM BEGINING TO THE END EVERY ONE HERE IS FANTASTICK. I WILL TELL EVERY ONE I KNOW , IF YOU ARE LOOKING FOR A CAR , AND HAVENT HAD ANY LUCK . YOU NEED TO COME HERE. KENDELL WILL TAKE CARE OF YOU. I WOULDNT HAVE IT ANY OTHER WAY. EVERYTHING I WANTED I GOT. I LOVE MY VAN!!!!


friendly, clean, helpful

5
Anita Krueger on 03/18/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

leased a 2014 Toyota Prius, wanted to buy but leasing was cheaper so went that way. I love the car, it drives smoothly and the seat helps with my back pain.


Great purchasing experience

5
TB on 03/16/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was a very positive and easy experience purchasing a car and having some items installed in the service department. Everyone was easy going and very thorough.


Courtesy, good price, professionalism

5
Dr. William Long on 03/13/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The car that interested me was listed as an internet special, with a date certain ending for the special. I checked the car out online one day before the sale ended. The next day I arose, checked the website again and realized that the price had dropped more than $1,000. Quickly I called Kendall, made an appointment to purchase the car, came in six hours later, and the car was ready for me. The process of test drive, paperwork, financing, and delivery was done in a scant three hours, with courtesy, helpful information and professionalism from start to finish. Since purchase I have received two calls from the dealership to inquire about my satisfaction with the car. I told them that I was happy with everything about the process.


Clean facilities, good service

4
Shih on 03/05/2015

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

Kendall Toyota is friendly, respectful to cuctomers.


Tundra 1794 Addition

5
Michelle Howard Happy Toyota Owner on 03/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I just bought a Tundra 1794 Addition and love it! The team at Kendall Toyota treated us like family. The smile on his face every time he walks out side to the truck makes it worth every penny :-)


Excellent Services

5
Megan Costanzo on 02/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My old vehicle was non repairable and I needed a new one. All the staff who took care of me were extremely helpful. The sales man who sold me the Toyota took the time to make sure I understood all its interior functions. I was very impressed with all the outstanding services here!


Experience

4.7
S.A.Hitt on 02/18/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

My experience at Kendall Toyota was wonderful. The salesman was very helpful and kind. He stayed with us even after we had been handed over to the financial department. It was a beautiful facility that was immaculately kept. We had to wait some time to transfer to the financial department because it was a holiday and they had many last minute purchases. But the stayed open late for us and were very apologetic for the delay.


i like color and inside interior. .nice car!

4.5
SunOk Lee on 02/18/2015

Customer Service: 4.0 Buying Process: 5.0

Very nice car! Very comfoterble when I drive..Excellent choice. .


Excellent service dept--open weekends

5
Karyn on 02/17/2015

Customer Service: 5.0 Overall Facilities: 5.0

Very efficient, fast, reliable. I love that they are open on weekends. Email reminders and ability to schedule appt online are added bonuses as well.


Toyota Camry 2015

5
Glenn Frank on 02/15/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Friendly, knowledgeable, experienced. A great deal.


easy process

5
kody on 02/12/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The process was quick and easy. Gave me a very fair price.


Purchase from Kendall Toyota Eugene OR

0
Jim Greig on 02/07/2015

Purchase experience was long but very fruitful. Would recommend Kendall to friends


Excellent car-buying experience!

5
TVM on 02/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is the 3rd car we have purchased from Kendall. Our salesman listened to our wants and needs and helped us find the car that was perfect for us. No pressure.


Most pleasant car buying experience ever!

5
Ron K. , on 01/31/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Having bought some 25 -30 vehicles over our lifetime, private party as well as dealers our experience at Kendall Toyota in Eugene, Or. buying a new 2015 Sienna LE mini van was the best of all. No hassles or pressure. Forrest our sales rep got us everything we wanted. Answered all our concerns. Ryan in credit dept. was a delight to work with. Then Juan and James in parts most helpful. We checked with several other dealers as well and found Kendall was the ONE go to.


Very good place to go!

5
Richard Lauer on 01/24/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Have been going to Kendall Toyota for 15 years. On third Toyota. Am very satisfied with their staff, work, prices and facilities. The get the job done, are courteous and efficient. Cars haven't needed much repair but maintenance performed is tops.


I love my car... :)

5
Betsy on 01/20/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I LOVED working with Elliott at Kendall. Had been working with another dealership and they were treating me like I was dumb and gullible. I was referred to Elliott from a friend. He found me the perfect car in no time. He listened to what I needed in a car and then never tried to sell me a bunch of crap I didn't need. He made the entire process easy and enjoyable. Will send my friends down to work with Kendall/Elliot.


old fashioned service

5
Jenny on 01/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

With both service and purchasing,I was treated like I was their only customer.


great service

4.2
Ernesto Hernandez on 12/25/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 3.0 Overall Facilities: 4.0

The dealer ship had the car that I wanted and I love it thank you for your service


Spotted the problem

5
S.wells on 12/25/2014

Customer Service: 5.0 Overall Facilities: 5.0

Car wouldn.t start. Battery down. Toyota service rep. gave excellent instructions over the phone


Repair of damage to tires.

4.7
Richard Lee Van Tilburg on 12/19/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

The service representative was most competent and helpful. She arranged service so I could meet several appointments.


Was just looking

4
Bob in Boise on 09/04/2014

Customer Service: 4.0

The dealership was very responsive and helpful. As I was not ready to buy at this time, they were understanding and polite.


Trustworthy & Efficient

5
Gary C on 06/28/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

After having bought my Tacoma and now getting it serviced only by Kendall I realize not all Dealerships are are Superior to their customers!!!


Best Car Buying Experience Ever

5
Alycia on 05/21/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was so stressed going into buy a used auto. Past experiences have not been that great. We knew what we were looking for. Our salesman Jeremy was so nice, not pushy and very helpful. Took us on a great test drive even making sure the kids were happy. Tony in the finance department made purchasing a pleasant experience. No hassle, straight forward paperwork. When I need another car Kendall is where I will be going. I am no longer afraid of buying and trading my cars!! Thank you guys for the great time and awesome customer service! You guys ROCK!!


Wonderful, honest people

4.7
ChrysDew on 04/25/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

I loved working with this car dealer. They helped us answer questions and make the process smooth and easy despite misinformation posted online like an auto mic was a manual and the green car was blue. Next car we buy we will definitely return here.


Buying made easy with Kendall Toyota and Josh Bear

5
Sheltoro on 04/23/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Josh Beard did an excellent job at finding us a vehicle that fit our needs. He made us feel comfortable with our purchase and was very helpful. He made the negotiations simple and easy. Great representative of Kendall Toyota.


Ralph Jones

5
Ralph Jones on 02/11/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Went in during the blizzard of February 2014, a very nice gentleman named Tom Rhea, came slipping on the ice out to greet us, My wife was unsure which vehicle she wanted, Tom slogged through the snow several times to get keys and cleaned snow off cars with his hands. When she settled on a vehicle, he was most helpful. Tom introduced us to the manager, who showed us the paperwork on the car, and wrote it up with many options. After we made our choice we met Tony, the finance manager, and he expedited our paperwork, because we told him we were hungry for lunch. We made our purchase and left. The next day Tony called to check up and make sure we were happy, and all was well. We have bought six vehicles from Kendall, and I would not hesitate to buy another. I am a retired electrician, Ralph Jones, Dorena, Oregon


Great Customer Service

5
Valerie S. on 02/10/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and I recently purchased a Toyota Camry from Kendall Toyota of Eugene and we had a great experience! The costumer service was exceptional. We never felt pressured into anything and everyone that we worked with were very professional.


Car Shopping Experience

5
Stan S on 12/09/2013

Customer Service: 5.0

I contacted Kendall about a vehicle they had for sale through the internet. They were very proficient in getting back to me. I am heading to the dealership to take the car out for a test drive this Wed.


Great place!

5
Les B. on 11/10/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I've been going to Kendall Toyota for several years, now, and have been extremely pleased with their constant good service, super clean and modern repair area, reasonable prices, and rational behavior. I say go!


Amazing!!

5
Mary A. on 10/11/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently went to Kendall Toyota to look at trading in my 2008 Prius for a newer model. I loved the features of the car, but was ready for something new. I wasn't wanting to spend a whole lot or lose any of the great features my car had, but I was able to find something that perfectly met my needs with the help of Elliott Deering and his manager, Keith Hershberger. They found a Prius for me that was newer, had low miles, was clean, and very well taken care of while having every single feature I was looking for. It's even Toyota Certified, so I have peace of mind knowing that I'll be well taken care of if anything ever went wrong with the vehicle. Elliott answered all my questions without hesitation and helped make sure this really was the new car for me. After a very quick and painless discussion about financing and filling out a little bit of paperwork, I was on the road with a practically new 2010 Prius! The guys at Kendall all really seem to have their act together and are incredibly professional and helpful. There was no pressure, no rush, and everyone involved was very kind. I have only bought from a dealership once before this, and I can say without a doubt that this was MUCH more pleasant, headache-free, and I will not shop for a vehicle anywhere else while I live in this area. Thanks, guys!


Kendal Made it Easy

5
Vicki B. on 03/06/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have deliberated for 2 years over giving up my beloved family wagon, so I knew that the prospect of buying a new car would be very emotional. I started perusing the internet, like most people do nowadays, checking for private party offers because I thought I would get the best deal that way. I quickly discovered Kendall's attractive and very helpful website where I could check out their inventory, see lots of pictures, all the features of the car, and the pricing & availability. I followed that up with my "outside" research so that I felt comfortable going into the dealer, knowing what the car I wanted was worth, knowing what I could afford. I found the whole process to be much more relaxing and pressure-free than I could have imagined. I drove the vehicle, we discussed the pricing, I was informed as to how they acquire their vehicles and arrive at a competitive price, they showed me my financing options which were within the range that I already knew I could afford, explained precisely how they arrived at the value of my trade in (which I thought was very reasonable), and within a few hours I was driving off the lot in my beautiful new car. Thank you Gary, Service Manager at Kendall Toyota (used cars), and Tony Bowler (sales professional). I gave up the "family wagon" but I have a gorgeous Camry Hybrid which will give me much entertainment and pleasure in the decade to come!


A pretty good experience from a used car dealer

4
KML on 03/03/2013

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

I recently purchased a used 2002 Ford Ranger. The vehicle itself was in excellent condition and the price was fair. They did their best to find the financing to work for my situation. I am very happy with the way the car buying process worked for me!!!


Good experience

5
Happily retired on 02/25/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Overall good experience, although I do not consider negotiating with a dealership to be fun. SalesmanTony Bowling was low pressure and as accommidating as one could reasonably expect. Paperwork was simple, fairly quick and painless. It was an overall good experience.


Excellent Service

5
Gustavo Perez on 02/14/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Buying a car from Kendall Toyota was a very pleasant experience.


Fast and Easy

4.8
OdysseyDriver on 02/10/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Came in knowing what I was going to buy and was out within 45 minutes, no hassle, an easy and painless experience. Appreciated their straight-forward process, with no hassle, no up-selling, and no worries.


My buying experience

4
Jean Boynton on 02/05/2013

Customer Service: 4.0 Buying Process: 3.0 Overall Facilities: 5.0

After shopping around for a couple years, I bought a new Prius at Kendall Toyota last Sept.. The salesman Rod Helgren was by far the most knowledgable person regarding Prius that I had met. I also found everyone at Kendall to be very friendly, very helpful with one exception. Manager Mike came up with the "perfect solution" to get me to buy the car that day rather than wait a month. I found his solution hard to believe but when I questioned him, he looked me in the eye and assured me he had made phone calls and it would work. A month later when I called Toyota Financial to implement the plan, they were shocked that someone would totally misinform me. It was a fabricated story with no benefit to me. BUYER BEWARE even at reputable Kendall Toyota.


Bought a 2013 Highlander Limited

5
duncanm on 12/19/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Kendall Toyota in Eugene rocks! My wife Jane and I just purchased a 2013 Highlander Limited, and we are DELIGHTED. Logan Rau was the consummate professional -- he is a thoughtful, well-informed sales associate. Logan followed up at all key points in our search and has been extremely helpful, post-sales, in answering our questions about this sophisticated vehicle. Many thanks also to Doug, who was very helpful and efficient in moving us rapidly through the paperwork.


Friendly, knowledgable, and helpful

5
Lisbeth on 10/11/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The professionalism of the staff, knowledge of the vehicles, pristine facilities, and high quality performance of each car we drove made our shopping experience 5 star with Kendall Toyota. We are thrilled with our new car and feel like we walked away with the best price possible. Thank you, Logan Rau and Kendall Toyota for taking such good care of us!


purchase of Camry H ibred

5
Horse trainer on 10/11/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was very happy with the purchase of my Camry,,, Logan Rau spent 5 hrs with us helping us test drive and find what was best for us,,, I went to buy a Prius and found the Camry to be a better fit for us.. had Logan not introduced me to it and how it could fit my budget I would have left with a good car ( prius) but not as nice as the Camry... no , preasure,, no gimmicks,,, first time I have bought a new car with no hassle,,, thanks


Great Staff

5
JPINAK on 04/01/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The sales staff were great. They worked to find me the vehicle I wanted


$24,995

Mileage: 5

Color: WHITE

Transmission: Automatic CVT

Body Style: Sedan

City: Eugene, OR

Engine Type: 1.8L I4 16V MPFI DOHC Hybrid

$29,474

Mileage: 5

Color: GRAY

Transmission: Automatic CVT

Body Style: Hatchback

City: Eugene, OR

Engine Type: 1.8L I4 16V MPFI DOHC Hybrid

$44,221

Mileage: 5

Color: GRAY

Transmission: 6-Speed Automatic

Body Style: Crew Cab Pickup

City: Eugene, OR

Engine Type: 3.5L V6 24V PDI DOHC

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