Kelly Mitsubishi

Great Experience

Everyone was so helpful and patient. I am so thankful for the amazing customer service. Joe went above and beyond to get me in a new car. I love my new Outlander!!

Kelly is great and so is Joe Brader

I just bought our second car from Kelly and our second car with Joe Brader. He never had to pressure the sale because he was just so knowledgeable about the cars and their features he let the cars sell themselves. That just makes the whole experience so much better and stress-free. We don't need another car for a while now, but when that times comes I know exactly where I am going and who I am looking for when I get there.

Great Car

Great experience! I like my 2016 Lancer SE. Joe was great to work with. I would go back again in the future. First time I felt the dealer was there to help.

Very helpful salesman

Jason was very helpful and knowledgeable of the Outlander. He was also very polite and was not pushy. He took the time to answer any questions about the car

New Outlander SEL Purchase, Thank you Joe!

I researched many different cars because I needed one with 7 seats. I bought my very first new car from Kelly back in 90's and that is why I went back. I loved my eclipse and the service department was fantastic to me back then. The first person to great me at the door was Joe Brader and I felt comfortable with him right off. We went for a test drive and talked numbers and I left. I went to other dealerships and met with other salesman and came right back to Joe. Kelly gave me the best deal on my new outlander and Joe did an amazing job showing me every feature. He even answered all my 9 year old questions, my kids loved him! Thanks for another great buying experience Kelly and Joe!

Thank you

REVIEW UPDATE:On October 6, I met with Jim Barndt. It was a very positive meeting. Jim was able to address all of my concerns in a very satisfactory manner. Based on this interaction, as well as assistance from Michael Muniz, I would definitely consider doing business with Kelly Mitsubishi again in the future. My appreciation to Jim and Michael for their understanding, patience, and willingness to go above and beyond to help a customer. I purchased a 2016 Mitsubishi Lancer on 1 August 2016. When I first visited Kelly Mitshubishi, the sales consultant and sales manager were friendly and professional. Unfortunately, none of the in-stock vehicles had the exact options that I was seeking. However, after a few more days of car shopping, I returned to Kelly with the hope that they might be able to secure a car that was closer to what I was seeking. Rather than working with me to secure a vehicle with the features that I truly wanted, I felt pressured to purchase a car that was in stock that was "close" to what I wanted. Regrettably, I gave in.The car was dirty when I drove it off the lot (with even leaves in the trunk area). Subsequently, I found small blobs of tree sap over the car. The tree sap had eaten into the clear coat. Kelly's solution was to wet sand the affected areas. So great - I had a car two days old and the clear coat was sanded down to hide damaged areas! Within a few weeks, the car developed a loud clunking sound in the trunk area. I called the service department. I had to wait several days before an appointment could be scheduled. Problem turned out to be a module that was not secured. The solution was a fix with double-sided tape.So twice within one month, the car had to go back to Kelly! The clear coat has been thinned in areas by sanding and a banging module was fixed with double-sided tape!On August 29, I sent the sales consultant an email to express my dissatisfaction with my purchase. While I didn't expect any significant action, I did expect the courtesy of a reply. There was no reply. On September 1, following my trip to Kelly's service department, I went into the Mitsubishi showroom to speak with the sales consultant and sales manager about my dissatisfaction with the car and the lack of reply. I was told that it was the sales manager's day off and that the sales consultant was in a meeting. I left my name, phone, and email address. On September 12, I sent a letter to the Dealer Principal explaining my experiences. To date, I have had absolutely no response from any of these individuals.

Pete made my first car purchase very easy going!

Pete and his team made buying my first car a great experience! The moment I stepped foot onto Kelly Automotive Group I felt that I was in good hands considering I had gone to multiple dealerships beforehand. Pete and Will (his manager) really listened and were able to bring the price of my Dodge Nitro down to my range as well as my interest rate. He answered every question that I had in the best possbile way. I felt like I was family because of the excellent service I received. I went in thinking that I was going to be in the dealership all day long but Pete expediated the process and gave me exactly what I wanted. A couple days later Pete still cared enough and gave me a call to see how things were doing and to schedule my free car wash :-) I definitly recommend Pete as your next sales consultant because of his honesty and desire to help you to the best of his ability.

A Repeat Customer

It was indeed a pleasure to deal with Louis again ( I purchased a previous Mitsubishi with him), Louis was very helpful-knows the product and worked closely with me throughout the buying process. Louis was focused on me getting and being satisfied with my choice, A 2016 Mitsubishi Outlander Sport SE. Also a thank you to Christopher in Sales Management for all o his help.

Easy to work with!

Was ready for the typical hardball dealer approach... not necessary here. Great to work with. Joe Brader knew the Outlander features and answered any questions easily. I did my homework on this vehicle and had been to other dealers. Joe was substantially better than all others. Will return for future purchases.

Felt like family not sales

Thank you so much Jason you really are a life saver you we're so great to me my mom n husband you really made my day with coming threw

Better late than never

Bought my 2016 Lancer Gt a few months back and couldn't say enough good things about my experience. The process was very quick and painless and the most pleasurable car buying experience I have had and will def recommend to others looking for vehicles.

Friendly guys, great car.

The guys at Kelly Mitsubishi were super helpful during this process. Mike, Jason and Chris were a great team. Joe Keller got us into the dealership after we inquired online. We were unable to get in for another week or so, and he gave us some time and followed up with us when he knew we were available. Mike did an excellent job of explaining the differences among the new and used outlander sports, and was also patient with us as we checked out some of the other vehicles on the lot. Jason was super helpful and stepped in to help us out when picking up the car and signing all the paperwork. He sat with us and explained all the different features of the vehicle that we bought. Chris did a great job of working with our budget and helping us feel welcomed throughout the process. As a whole, I never felt rushed and the whole team was very laid back and understanding of our needs. I would definitely recommend this dealership to a friend. For anyone interested in an AWD vehicle, the outlander sports AWD are great buys for the price point.

Thanks Jason!

Jason did a great job highlighting the features of the 2016 Outlander and was extremely responsive throughout the sales process. We were able to negotiate a very good price on our SEL model, and the entire transaction went very smoothly. We expect this vehicle will provide our family with many years of reliable service, and we will certainly be stopping back to say hello and take advantage of the Kelly perks such as free car washses, wiper blades, inspections, etc.

Our new Lancer

Joey was a great help when it came to picking out a safe reliable car for me and my soon to be husband. I have loved driving our new car since we bought it.

compassionate

Amazing , helpful never felt more comfortable makes you feel like he's been you're best friend half your life looks for the best why to help you with any concerns.

Roller Coaster Ride

Recently went in to talk with the manager about buying my current Mitsu Sport. I was overdue for the 60,000 mile check. Had wonderful start, just like the excitement of anticipating a great coaster ride. They let me take a 2016 home because we didn't have time to finalize paperwork same day. Loved being able to try it out and have time to think. Went in the next day to finish paperwork and everything was changed from what we talked about .That felt like the scream while going down hill. I told them I changed my mind and wanted my 2011 back. While I was waiting for them to get it, the manager and the salesman were very concerned about what happened and what they could do to fix it. They let me take the new one home another night and promised to have everything ready for next day pick up.True to their word they had all the paperwork ready to sign and showed me all the new updates, synced my cell for me and I was off. I had mentioned a struggle with trying to decide lease over purchase because I wanted tinted front windows more than anything. They felt so bad about stressing me out and upsetting me, that as an apology, they offered to pay for the window tinting.That was enough for me to know they really were listening, and wanted to begin a relationship that would take us forward. That was like coming back into the docking area where you get off the coaster with the biggest smile on your face cause the ride was far more than worth it, and better than I thought, and even exceeded my expectations. Thank you Chris and Louie, you made a friend for life. My particular situation involved a 1,000. service bill and 1,000. loan balance to buy which they did and still managed to keep my payment affordable. I will be telling anyone I meet to consider Mitsubishi when looking for a car.

Used car buy

This was a good experience. The salesman (Efain) was very helpful. It was easy and painless. He was knowledgable and everything was explained very well.

Stress Reliever..

After my 2005 Silverado was totaled by a hit and run, I was on a very short time line to find a new truck. David showed me a 2011 with low miles that fit me perfect, and took a ton of weight off my shoulders by returning my rental and getting me out the door with confidence that I got the vehicle I was looking for, and most importantly the price I was looking for. Its tough dealing with insurance claims, rental agencies, and with a hit and run, the police....but David made it very easy for Me and my family to get some peace of mind with a certified used vehicle..

Outlander

I'm 3 weeks and 1,000 miles into my new Outlander. Joe Brader exceed my expectations! I walked into the service department for an oil change and a check engine light. Within an hour I had my brand new full size Outlander. Joe has a bank of knowledge on the product he sells. I'm truly happy with my repeat Mitsubishi purchase.

Great Salesman

I recently purchased a 2014 Outlander Sport from Eric at Kelly Mitsubishi.He was Very patient and easy to deal.The entire process was great, and I would recommend anyone looking for a new Mitsubishi to get a hold of Eric.Thank You

Great car buying experience.

Jason, the salesmen i worked with was very experienced and patient. I test drove many cars both new and certified pre-owned and never once felt pressured to hurry and buy. Jason listened to what I wanted and helped me picked the right car for me.

Excellence

Micheal is a wonderful sales person. He made myself and friend very comfortable on my first visit. I came back the next morning. Thank you Mitsubishi family!

Just awesome experience!!!

These guys are very professional, and gave me the best deal ever,,,,they help me out, so I could get the car of my dreams!!!

Mirage G4s 2017

Great customer service I will always recommend Kelly Mitsubishi and Jason is amazing he is a very great person I had a great experience here with them.

Falcon

In simple words easy,simple and fast, the staff is great, they know what they are doing and they are very professional.Thank you from a happy costumer

The best

All I can say is go see him. He will do what it takes to make things happen. Because believing in friend is the best way to feel good in buying a new or used car. Buy it from someone you can trust. We bought a new car and the car is great, we love it. Outlander is what I would recommend to any one looking for a car, go to Kelly Mitsubishi. Christopher Bennett and Jason Nicholas they are the ones that get it done

Kelly Mitsubishi's Sales Team is the GREATEST!!

What an Amazing experience with Sales Consultant Jason Nichols and Sales Manager Chris Bennett from Kelly Mitsubishi. They are both very knowledgeable about all the makes and models of the cars available on the lot; which kept me interested and wanting to learn more about each vehicle. I started out asking questions about the Outlander, which turned into conversation about the Outlander Sport, Lancer, Lancer Evolution, Mirage, and Mirage G4. Both Jason and Chris were beyond helpful when it came to sticking to my price range and making me feel comfortable about the entire sales experience without putting a bunch of money out of pocket. I will definitely suggest Kelly Mitsubishi to my family, friends, and anyone interested in wanting to buy a new vehicle.

Love my new Mitsubishi

Great place to buy a car. They are very helpful and will give you the best deal. Love my new Outlander. Would highly recommend this dealership

Ken did it again!

I purchased a 2015 Mitsubishi Outlander last year and Ken Grant was the salesman. Although he didn't work directly at Mitsubishi, he took the time to show me all of Kelly products that fit my description and requirements. It was a pleasure working with Ken. He is knowledgable, respectful, and patient. I returned this July and looked specifically for Ken. Luckily I caught him as he was leaving for the day. He jumped out of his car and spent about an hour with me (even though his shift ended). Once again, Ken identified the right vehicle for me and was a delight to work with him. I strongly recommend working with Ken if you're looking for a no-nonsense, straghforward, hassle-free experience. Great guy!!

My Outlander Sport Purchase

Everyone was extremely cordial and professional. They all listened to my needs and accommodated them. Mike in finance really worked hard. Jason is an excellent salesperson. Chris the manager is an exceptionally preceptive person. I'd like to work for Him! All in all a great experience. All thumbs up!

Awesome experience

I had a awesome experience at Kelly Mitsubishi!! Before i got there i had my defense up because i had a horrible experience 2 years ago at another dealership! So i easnt gonna let that happen again! Joe came out and introduced himself to my wife, my grandmother, and myself and he could feel the tension i had! But that didnt stop him, he took it slow and really left us know he was there for the right reason! At first i didnt know what to think and if he was being honest or just another sales person, but he really got to know us and slowly our guard came down! He did everything in our power to make sure we were happy and we could keep everything in our budget! I was allowed to take the car until thursday and when thursday came and i went back, he had our hearts and my grandmother even bought the car that she loved as well! Chris and Joe really made my family feel comfortable and made us believe that there are genuine people still out there!! Thank you both for everything you did to make us happy and satisfied!! You guys are amazing and we will be back!! Kelly Mitsubishi is where it is at!!

Excellent employees!

My experience at Kelly Mitsubishi was great! They took the time to do my paperwork and make sure I was approved. They explained different options that were available and worked with me to get what I wanted. They are very attentative to offering drinks and food, where the restrooms are. It was an overall good time.

Not your normal salesman

We were looking for a new dealership after a very horrible experience at another (not to be named) dealer. My wife found the car I wanted at Kelly. After some very pleasant email exchanges I went down and was greeted by Ken. No typical car salesman pitches at all. He answered all of my questions about the car and let the car sell itself. I couldn't have asked for a better salesman. He related to me very well and he and his team worked more diligently than I could have asked for on the financials. I was very upside down in my previous vehicle and Ken was still able to make it work. I have already recommended him to several of my friends and can guarantee that I will be buying all of my vehicles from him in the future. Even if you think you found the perfect car or perfect dealer you should visit Ken just to compare. You will be pleasantly surprised for sure.

Excellent service from salesman

great experience, I had Efain Lopez and Izzy as my salesmans and couldn't ask for any better service or professionalism. Everything asked was done and without any problems.

Great experience

I owed $14,000 on a car with 108,000 miles on it. I was looking for a place that would help me with my negative equity situation. I found it! At Kelly Mitsubishi, they helped get me into a brand new car with 11 miles. Christopher, Michael, and Mike were fantastic and very helpful. Thank you!

Fun picking out a 2016 Mitsubishi Outlander Sport

Kelly Mitsubishi I had Don Pryor as my salesman. Very welcoming and didn't feel out of place there. He didn't push me to by a car a cant afford. He worked my numbers and showed me cars in my price range. Wasn't push to buy anything I did not "LOVE." I had a blast picking out cars. Not like other dealerships I dealt with in my days made it boring and stressfully picking out cars. I would highly recommend anybody to go there looking to get a new car. So a big thank you to DON, CHRIS, And MIKE for making it happen.

Amazing Experience!

Great experience. I never thought I would be leaving there with a brand new car off the floor. It was a wonderful experience. Mike Muniz, Chris Bennett and Mike Cury were so nice, very honest, upfront and patient with me, no pressure. I love my new car and I've been telling everyone how helpful they were in making my financial situation much better. They were very personable. I never thought buying a car could be so simple, easy, quick, relaxing, and rewarding....who knew???!!!!! :)

Great experience

I am going to recommend this dealership to everyone .We had a great experience. Louis was awesome.Definitely be back for our next vehicle.Great dealership highly recommend.

Awesome!

Great customer service. I had not interned to buy a car today, but Jason was very personable and he KNEW HIS STUFF! The car buying process was quick and painless and they did everything possible to get me the deal I was looking for. Thank you!

Mitsubishi Outlander SE AWD

Excellent experience. Liked working with Louis Rossanese, Mike Cury and Chris Bennett. Great vehicle. It is a wonderful well made SUV with great features and a great ride.

My Visit to Kelly Mitsubishi

I came to Kelly to buy a new car. My wife received a letter in the mail about the sale they were having til the end of the month of June. I walked in and was greeted by Mike Muniz. Mike was very friendly and went that extra mile to help me. I took a test drive and liked what I was driving. We got back to the dealership and started the process of the buy. Mike introduced me to the manager Chris Bennett and the friendship began. These two men really went out of their way to help put me in a new vehicle. I really respect these two men and everything they did for me. If you need a car new or used please talk to these two men. I'm sure they will help you with whatever you need to have done. I'm pleased to tell everyone who sees this review that I had a very good experience dealing with these two guys. Thank You: Ron Oswald

Experience of a lifetime

After going to several dealerships in a period of several months searching for the perfect vehicle it wasn't until we went to Kelly dealership that we were able to find exactly what we were looking for. When we first arrived we didn't think we'd be going home with a car,we walked in thinking the prices were gonna be too high and the sales person would be more concerned about making a profit than helping us but that wasn't the case here. Upon arriving we were approached by a very courteous,kind, and enthusiastic women by the name of Mrs. Mariely Rivera, she was more then helpful and willing to answer any questions or concerns that we had, her warm hearted demeanor made me feel as though we've know each other all our lives, she helped us negotiate a great and affordable price, never once pressuring us or trying to manipulate us into something we weren't comfortable with. I can honestly say that Mrs. Rivera was genuinely more concerned about putting us in a safe and affordable vehicle and making our interaction as welcoming as possible than anything else. So would I recommend Kelly dealership to my friends and family? Absolutely!!!! And I would recommend that they deal with Mrs. Rivera so that they can have the same exceptional experience we had. So thank you Kelly dealership for the perfect car, and hiring such amazing people. And thank you Mrs. Mariely Rivera for all your help and for making this experience so much better then any other place we been to, you are truly a professional at what you do. Sincerely Carmen and Steven.

Jason Nichols was wonderful in my purchase of my new caw

I had the pleasure of working with Jason Nichols when I decided to get a new car this year. He made the process simple. I kept calling him for certain other things that I needed help with and he was always willing to help out?

this was the best car shopping experance I have ever had

Jason Nichols has been just great . For the last several months he helped me chose the right car and was very understanding about the problems I was having. On the day I finally got to lease my car, everyone treated me great and where very helpful getting me into a car I could afford and would meet my needs. I will recommend them to all my friends.

Excellent

I came to this dealer after being shut down by other dealers and let me say they made it possible for me.

Quick and Easy Buy for Hated Car Shopper

My 2002 Mazda died on a Monday. After 5 hours of research Monday night I decided I wanted a Mitsubishi Outlander Sport 4WD. Tuesday evening I strolled into Kelly Mitsubishi and met Danielle. She was courteous, knowledgable, and easy to talk to. I took a few test drives and was about to leave when the manager and I got to chatting about a more expensive one (in a more desirable color) that was out of my price range. He came down to a reasonable price and I felt it was a fantastic deal based on the condition and mileage. Paperwork was drawn up and I picked up my car Wednesday evening, just 54 hours after my car bit the dust. I can't recommend them enough, especially coming from someone who hates the car buying process!

Coolest people around hands down

I was on my way home from work when I spotted this beauty out front on the lot. It was marked at a reasonable price, looked like it was still in mint condition and when I got to test drive it, ran like a charm. I want to thank Chris Bennett, Danielle Eichelberger and the whole Kelly Auto fam for being so xxxx cool and making my first car buying experience the best.

Awesome!

awesome! Had a great experience would 100% recommend to anyone! Mike is very informative and made my car shopping experience fun!

Was absolutely amazing

Overall I had an amazing experience, I know I'm very picky and was stuck on one thing but working with Mariely was perfect. She hit all my request and more. Was a bit of a long process but worth the wait.

Excellent service

I would highly recommend going to kelly Mitsubishi, the service was great and everyone was really nice, they helped me get exactly the car I was looking for.

Best ever

I was greeted at the door. The inventory I had previewed on line with color and basic options was right in front. Michael and Chris were great. I have had very great service at Kelly Mitsubishi. I love my new car.

Super Happy

I worked with Ken but there were a lot of others involved in the trasaction. I have looked for the right vehicle at the right price for a long time. I suddenly had it pop up on my e-mail. I emailed in and was answered immediately by the wonderfully polite and helpful Christina, who helped me set up a time to check out the Jeep. I arrived and was greeted as if I were family by Ken. He had the vehicle ready and set everything up with my trade in and we went on a test drive. He was positive he could make it work financially for me and long story short he made it happen! I can't tell you how easy it was. I have never had a car buying experience go so smoothly. All involved were pleasant to work with and Ken in particular was great!

Downsizing

I came to your dealership back in March with my current situation of having to downsize. I worked with Efrain and he was extremely friendly and sympathetic to the nature of what I was going through. He was able to show me some smaller SUVs and was professional throughout my experience. I did not purchase, but came back last week to continue to look and again worked with Efrain. In the end I settled with a 2005 Nissan Altima. Although it was out of my price range, again he understood my financial situation and was able to graciously work with me. I took home my Altima last week and will be returning at the end of the month to continue my business with trading in my 2011 Traverse to your dealership.Thank you to everyone who was able to help me get a reliable, affordable vehicle for myself and my family. Your professionalism is a match to what I would always expect a car dealership to be!

The Friendliest Delership ever!!!!

This was the best experience buying a car and the friendliest dealership I've been to. Jason P. Nichols was an excellent sales consultant , friendly and nice as well as Christopher Bennett. Jason gave me the chance to explain my situation and got me a good deal!!! I'll recommend this dealership to everyone!!!Thanks Guys !!!!Hernandez Family

Great customer service

Efrain and Travis did a great job taking care of all my requests for a used car. They did not pressure me and were very accommodating. They made buying a car easy.

Excellent experience...our 4th Mitsubishi

The product is great, the dealer personnel are extremely personable, knowledgeable, and pleasant to work with. The Sales staff and Management worked hard to make sure they understood and met our needs. We shop around, but always end up back here.

AMAZING !

Very professional organized dealer ! Generous customer serivce . All have smiley faces and they try their best to get you out with your purchase as soon as possible ! My experience was absoutley amazing !!

Awesome people to deal with

Very easy going and friendly people. No hassle approach, straight forward but flexible at the same time.If you are looking to buy a car try Kelly Mitsubishi. You won't be disappointed.This is my first Mitsubishi and I love it so far.

NEW SUV

Thank you so much for helping me get a new SUV. We needed it after rescuing our large dog, but i owed so much on my previous car i thought it would be impossible. You guys really went the extra mile, were SO nice, not pushy, and even taught my teenager all about the process. Unfortunately, there were a lot of customer (bc you're awesome) so it did take a little while. Other than that, I couldn't possibly be more pleased! Definitely grateful for the incredible warranty too.

the employee was very helpful and courteous

don pryor did everything he could to make our experience easy. when i had a small problem a few days after he took care of it quickly. I would highly recommed kelly and don pryor to everyone.

Flawless Car Buying Experience

This is our 3rd Mitsubishi and I could not be happier with the experience. Louis (sales), Chris (manager), and Mike (finance) were the easiest to deal with and at no point did I really feel like any of them were trying to sell me anything. I have purchased cars from pushy sales people in the past, and it was truly refreshing to not have to deal with that. If you're looking for a car, go here. They will take care of you, and not just look at you like a paycheck.

great job

I have purchased at 10 vehicles from your dealership over the yrs,and have always had great service, this time was no exception, Don Pryor and Christopher Bennett where on top of it all.thank you again for the great experience, Earl Weller

Very helpful and helped me get the best deal

The people at this dealership are very helpful and did a very good job explaining what was needed and helped me get the best deal possible. They also put in time and effort to make everything a simple and easy process.

Great people, great price!

I had a great experience today shopping for my 16 year old daughter's first car! Kelly was our first and only stop, as we found what we were looking for. David was professional, yet courteous, friendly, and funny! I definitely recommend David!

Best experience

I went to another car dealership in the valley and had the worst experience. I said up front what I was looking for my budget and not one listened. Tried to put me in something not affordable, not good for what I needed. Kelly Mitsubishi and Danielle worked so hard to get me what was best for me!!! I absolutely recommend Kelly to everyone. I have already sent one person and they had purchased also.

Another great experience!!

Love my new Outlander Sport!! Since it was time for a new car I didn't hesitate to return to Kelly, specifically Louis, since I had a positive experience with a prior Mitsubishi purchase. He made me feel at ease and took time to make sure I got the best deal possible. Thanks again !!

2015 Mitsubishi Lancer

LOVE my Lancer, 2nd one, both purchased from Kelly Mitsubishi. Would absolutely go there again and refer friends and family to them! Thanks to Louis & Norris for getting me the EXACT color style & model I wanted for the price I wanted!!

2016 Outlander Sport

Love my new Outlander Sport ! Excellent service from this dealership. I have been a 27 year consecutive customer. Kudos to a fabulous salesman Louis Rossanese . He is personable , informative and not pushy at all. Keep up the outstanding service.

POSITIVE CAR BUYING EXPERIENCE

OUR CAR BUYING EXPERIENCE AT KELLY WAS VERY POSITIVE. OUR SALES PERSON, KEN, WAS VERY PROFESSIONAL, COURTEOUS AND HONEST AT ALL TIMES. THANK YOU KEN!

Leasing a new Outlander

The staff was very thoughtful and helpful. They answered all of our questions, putting up with all of our quirks. We test drove a car and they were able to provide us with the car we desired.

Jason

Jason left us with a great experience and we would use him again in a heartbeat. He was sensitive to our needs and did not get in to that auto sales guy rout schpiel I detest. He sensed my needs and acted accordingly without wasting my time. I appr4ciate that tremendously.Good guy

good dealer

Fair and honest dealer would recommend. They understand their customers concerns and make it easy. Will use in the future. Thank you very much to everyone at Kelly.

Most relaxed car buying experience

Mariely Rivera was very patient with us, found us the exact Jeep Wrangler we wanted, and got us above Kelly Blue Book value for our trade. I usually dread the process of buying a new car beginning when I see the salesperson walking towards me, but I could tell when we first spoke with Mariely that the process was going to be different. We have purchased at least 5 new automobiles from different dealerships and this was by far the most relaxed car buying experience I ever took part in. I definitely recommend Mariely's services to anyone looking for a new or used automobile.

Our cars

We are very happy with our selections.Mike and and the crew were great. We are very happy with our experience. Thank you the Haldemans

Awesome experience !

Mike was very helpful and was prepared with options to present to me that were geared more towards what I was looking for. It was the best experience I have had buying a car. Thank you!

Great experience

Was a great car buying experience. I love my Mitsubishi Mirage. They made everything easy to understand. Wasn't looking to buy right away but drove out in a brand new car. Very friendly staff. Not overbearing like at other dealerships.

It's my third Outlander!

I love my Outlanders, would recommend them to anyone. I would also recommend Kelly Mitsubishi. They worked with me, they were accommodating and made Kelly experience enjoyable. Check them out today if looking for a new vehicle .

you guys were great

Thank you!! I will be back!! Thanks for making buying a car easy. I have not bought a new car in 30 years I was scared!!!

Excellent

They took great care to make sure I had the right vehicle for my family and the best price. I will definitely look to them for my next vehicle. Highly recommended.

Quick and easy

Louis is a very nice person as well a good salesman, he was easy to get along with. Also he knows the cars quite well. Hopefully we will have a good experience with Kelly.

Outstanding

First, we went to the Mitsubishi dealership in Quakertown and felt pressured into buying a car right away without even knowing the specs of the car. We then went to Kelly Mitsubishi in Emmaus and we were greeted by Louis Rossanese who was phenomenal and answered all our questions. He made us feel comfortable with investing money into a new car rather than pressurizing us to buy one.

Found the best salesman at Kelly

I was dreading car shopping because of previous experiences...but, last weekend (in the below zero temperatures) my husband and I went out looking for a new car because the lease on my Toyota was up. Efrain was the only salesman to come outside and tell us to come inside and he would talk us through what we wanted (since it was so cold). I originally was looking at buying a preowned SUV but really couldn't make up my mind. Efrain walked from the used lot (in the freezing cold) to the Mitsubishi lot to bring up a new 2016 Outlander for me to look at. He listened to everything I was looking for and found the SUV in the price range I was ok with. He did everything he could to make the process as quick and smooth as possible since we had our kids with us. Efrain was super friendly and made sure we were happy and comfortable with our decision. Efrain was fantastic. Anyone that needs anything vehicle related should go see Efrain! I love my new 2016 Outlander!!

Outstanding service and overall pleasure

The gentlemen mentioned below were the best I have ever been associated with at a dealership. For 22 years I've always bought Toyota's until 2008 when I bought my first outlander. Over an eight year period of having it serviced at Kelly and dealing with Jim I began to realize that no were else had I ever been treated so fairly, and been given such great economical deals. After having my vehicle totaled by a young man on January 31st I decided to return to Kelly and these gentlemen bent over backwards for me. I bought a brand new 2016 Outlander SEL with all the bells and whistles and you know what, they only made a very small profit on this sale. This tells me of the commitment they have for repeat customers. Not that I'm saying I didn't get a fair deal in 2008 but this time around I literally "stole" this SUV. They also through in so many extras in for free that I could not say no. I was planning on going back to Toyota but after the way I was treated, this was a no brainer. I thank Dave, Norris, Lou, Travis, Jim, and Mo for their time and effort and they should be commended for their professionalism. Of and beyond what they needed to do! Couldn't ask for anything more.Respectfully,Michael J. BoylanPS.....................I will continue to have my car serviced there and will remain a repeat customer for years to come. My wife is now considering trading in her Corolla for an outlander so we can have His and Hers.

Going beyond the sale

I am blown away by the service I have received at Kelly! We traded in an 07 Mitsubishi Outlander about 1 month ago and purchased a 2015 Outlander Sport. Learning the workings of a new car can be quite confusing. David not only took the time to go over each and every detail with me but has been available any time, given me his cell phone to answer any questions that come up. He has been patient and kind and has been there, AFTER the sale!!! I would highly recommend Kelly Mitsubishi for anyone looking to buy a new or used vehicle. We live closer to another Mitsubishi dealership, but I will travel the extra distance to deal with Kelly!

Don Pryor

Don Pryor is the man! He's the best thing since sliced bread! The entire staff was very professional and friendly. I would totally recommend to friends and family.

Courteous, Respectful, and Receptive

I needed someone who understood that I needed a safe, certified, pre-owned vehicle, that my whole family could use in comfort, as well as a small, safe car that my up & coming driver could use. We bought two cars from Louis at Kelly. We didn't need a lesson about the cars, we did a lot of legwork before we arrived. What we needed was a salesperson and a team of support staff who were courteous and understood our needs, did not keep us waiting all day to make a deal, and got us out on the road. This is what we got. We were at several dealers prior to Kelly, and we left them feeling tired and annoyed. There is a good team at Kelly, and we appreciated their willingness to work with us, and our budget.

Great service!

Highly professional staff with great deals for new leases. Dave is a very honest, and professional salesman. I would never go anywhere else!! Kelly mitsubishi has a new loyal customer for life!

Great Experience, Helpful Staff

Louis helped us over at Kelly Jeep for the purchase of our 2016 Grand Cherokee. He was extremely helpful and accommodating. We knew exactly what we wanted and how much we were willing to spend, and Louis was respectful of that. Would buy from Kelly again in the future.

exceptional service

My experience leasing a new car was exceptional,my saleman David Chwastyk was very knowledgeable of the product he was selling which made me very comfortable with my big purchase.He was also very thorough with the delivery of the vehicle to ensure my safety.he went the extra mile to help me switch my insurance over as well.i would highly recommend him to others in need of a great car!

Never buy a car from KELLY

The worst customer service ever.First you sell me a lemon then want to charge me an a and a leg to fix it you guys are out of your mind. I would not recommend anyone to go there ever!!!

nissan altima

Awesome job done by travis. I was able to finance my first car through keith and travis was an awesome salesman. I will recommend travis and kelly in future.

Perfect holiday gift!

Thank you Travis so much for all of your help in purchasing our new car over the holidays. It was a great car buying experience.

Great experience!!!

We had an awesome experience buying our last car at Kelly Car and Truck. We will definitely be returning for our next purchase. Thank you Travis for answering all our questions in a timely manner.

Travis Nelson

Travis Nelson made my car buying experience very easy and enjoyable. Buying a car is not one of my favorite things to do but Travis made it almost enjoyable. I would recommend him (and Kelly Mitsubishi) to my friends for future purchases.

Extremely professional and a wealth of knowledge

Buying a new car is not something I wanted to do, but I needed a safe and reliable 4x4 to handle the northern weather. I really enjoyed working with Travis Nelson when shopping for a car. He is extremely professional and has a wealth of knowledge that made buying a car an enjoyable experience. Norris Almarsi was just as impressive. Both genuine and sincere, and combined with finding an awesome deal on a great mid-size SUV, I would recommend Kelly Mitsubishi to anyone who wants to buy a car. I love the car and Kelly Mitsubishi is a great dealership because of these guys!!!

Professionalism at its finest!

I can not express how happy my husband and I are with our new vehicle purchase. Travis Nelson was such a great help and helped us pick out our new car. We came to the lot not quite knowing what we wanted to buy but Travis found us the prefect Mitsubishi. Thank you Travis for all of your help!

Worst customer service ever!

Worst dealership EVER for customer service. I bought a BRAND NEW lancer GT and after I purchased it I noticed a small rust spot above the tail light. I spoke to Jim Hillegass who is their service writer. He told me they are not obligated and submitted photos because it needed to be approved by corporate! A few months pass and I was never called back. Placing another call to them I discovered it was ruled carrier damage and they were not obligated to correct it. Wow! So you knowingly sold me a car with a rust spot? After mr. Hillegass basically told me to get bent, he passed me over to Norris Almasri who I left a polite message for but never received a return call or message! You jokers can sure call me to remind me about an oil change but not to resolve this open issue! Stay away from this dealership! All they care about is your money, not a positive customer service experience!

Thanks Travis!

Thank you for all of your help Travis. I was nervous about this car buying process but you made me feel right at home and confident in my new car. -

Professional Experience

First time buying a (newer) used car so I was a bit skeptical, but Travis was very forthcoming with any knowledge about the car & dealership. He answered as many questions as he could, but i'm glad I did my own research first. Felt rushed during the entire process and the APR was much higher than I was first informed of. Price was comparable though and I've loved every second of driving my car.

Honest and Professional

My wife went to Kelly Automotive just to look and fell in love. The sales guy Travis made her feel right at home. Next year when I need a new truck I will be sure to call Travis for his help. She is happy, which makes me happy! Thanks again guys!! Happy Holidays from your friends the Hoffmans.

Travis has good customer service and is friendly.

I gave Travis a 10 for caring in what I wanted and my budget. The manager Keith was so friendly and nice to me and my daughter. I would recommend this dealer and Travis to my friends and family. I like my new SUV. Thank you guys.

Great experience.

Excellent service! The Mitsubishi Manager and Travis Nelson did a great job on helping me find the right car that will last me for a long time. The whole experience was great five outta five for sure.

Satisfied customer!

I have been going through Kelly Mitsubishi for ten years now. Don Pryor is my salesman. He's honest and gets the job done. I tell him what I need and he does it. I refer anyone I know to him. He has a lifetime client here. Just purchased my third car and I couldn't be happier!

Mitsubishi

I would like to thank Kelly and Travis for all the help with the purchase of my new outlander. It was a great experience. I will be back in the future to purchase another car.

Loving my car!

Travis made it so easy to help me find the perfect car that would fit my lifestyle. I could not be happier with my purchase and for all of his help!

I thought my purchase was rushed.

I don't think I got the best APR I could have...Felt like everything was rushed and they did not work hard enough getting me a better interest rate...I was told my credit score was at 660 something, don't remember exact...Letter I received back from bank score was at 716...Also the features of the car were not explained to me again everything was rushed...Will be going back to Toyota for next purchase...

Great experience

I recently purchased a vehicle and had the best experience I've had at a dealership. My representative was very friendly, approachable and did not make me feel pressured. Would recommend to everyone I know.

great experience!

My wife and I recently purchased a used car at Kelly and had a wonderful experience buying a car from Travis. He knew so much about the outlander. Could not be happier!

Lovin' my Jeep!

I stopped by Kelly to check out certified used cars. I found a jeep Cherokee that I ended up purchasing. Travis Nelson was a great salesperson- he was not pushy at all and was knowledgeable about the vehicle. I would definitely recommend friends and family to Kelly, and I would also tell them to ask for Travis!

Minivan

I bought a 2004 Town and country from Travis a few months back and the experience was amazing! Travis was helpful and knowledgeable, I received an excellent vehicle at a great price!

Eclipse

Over the summer I was referred to purchase a car at Kelly and I had a wonderful experience meeting Travis and buying a car from him. I am very happy with my eclipse and will refer friends and family to him in the future.

2014 sport

I purchased an outlander sport from Travis a few months back and I had a such a great car buying experience. Travis had an amazing level of expertise on this vehicle. He knew everything about this car. I could not have been happier.

Great experience with Travis N.

Travis made sure my Dodge Dart was extra clean. This car buying experience was very enjoyable and he made sure I understood all the features of the car.

Great people!

Great overall experience, honest and friendly. Thank you for my Jeep, I can't wait for the snow. Thank you Travis and everyone at Kelly Used. K

Honest and fair - great car buying experience

Cesare was helpful in setting up an appointment and made sure i knew where i was going. When I showed up to test drive the vehicle, Travis was great at answering my questions and helped me without the 'hard sell' you sometimes experience with used car dealers. The finance guy got me a great rate on a loan too and was easy to work with. I did have one concern that came up right after I bought the car, related to something I noticed during the test drive. Jim in the service department was great to deal with and got things sorted for me promptly and professionally. All in all a rare and positive experience buying a used vehicle.

Beware 30 day policy. Managers misleading and difficult.

I purchased my vehicle in their used car lot on 10/10/2015. The vehicle was being sold "as is" however I felt comfortable purchasing the vehicle because of their 30 day vehicle exchange policy. At the time, nothing appeared to be wrong with the vehicle. I was told if there were issues with the vehicle I can get my money put toward the purchase of a vehicle of the same or greater value.After driving the vehicle 200 miles (conveniently 50 miles after their 3 day, 150 miles money back guarantee) the check engine light came on and the cruise control light began flashing. After getting a different dealership to look at the car, the vehicle needed about $2000 worth of work to pass inspection.On 10/21/2015 I spoke with Joey Brader and he spoke with his manager Bill Estadt. Bill Esdadt told me that there was no negotiation on price no matter what the car, if I were to utilize the 30 day exchange policy. When I asked for an explanation, he claimed that they lose money because the exchange value of the car is not worth as much as what they were giving me (what I paid for it). I explained that they didn't lose money on the exchange because I purchase the vehicle from them. Bill Esdadt claimed that since I put on about 800 miles and they have to clean the car that they would still lose money. I offered to pay a prorated fee for the miles I put on the vehicle, however this should not force me to pay ticket value on a car lot with prices already set at a value with the expectation for negotiations to be involved.Bill Esdadt was very unwilling to work with me or hear me out. I would frequently be cut off because he was emphatic about this policy. He claimed that this has never been an issue with anyone else but me. He did not provide any solution to the issue or refer me to speak with anyone.Joey Brader continued to try to work with my situation and went to speak with the new General Manager Jim Barnes. Jim Barnes claimed that he was willing to work with me on price. He claimed that "there was money set aside" for people in situations like mine and that he wanted to make sure I left happy. Jim Barnes made it appear that we could find a solution to the problem.I test drove a few vehicles and was happy with the selection. At this point I had spent 4 hours working with the dealership. After speaking with Jim Barnes, he was willing to lower the monthly payments and APR but not the listing price. I was mislead to believe that there was any room for negotiation. I left the dealership after 4 and a half hours.I was sold a vehicle and led to believe it was safe to purchase because I had 30 days to buy another. I felt the dealership strong armed me in to trying to buy a more expensive vehicle if I wanted to return a vehicle that already had $2000 worth of work to be done. I was only looking for a fair market value on a vehicle they were trying to sell that was over $2500 Kelly Blue Book. They would not reduce the price because they knew I had no where else to go with my car. I was stuck with either paying to fix the car they sold me or pay more than a car was worth to buy a new one.I was open to many solutions: helping pay to fix the damages on my car, offer a prorated exchange for the miles I put on, I even offered 15000k on a vehicle listed at 15500k but Jim Barnes was not willing to budge. I felt like I was taken advantage of then refused to be helped once I left the lot.Joey Brader was the only one at this dealership willing to work with me. He suggested multiple solutions and ideas to help. He was straight forward and willing to listen.I would not recommend anyone go to this dealership. You can not trust the managers or their misleading policies. It's unfortunately another example where a big company takes advantage of the individual because there are no repercussions for their actions.

Sincerity of dealer and agent, both extremely helpful !

Courteous, helpful, and truly sincere regarding all phases of purchase, financing, trade-in,saving on car insurance, a truly pleasant experience overall to my bother, his wife and myself!Would highly recommend Joe Brader, for his superior assistance to all of my friends!THANK YOU SO VERY MUCH!

Mohamad is awesome!

We had a great salesman, Mohamad was very informative and accommodating. We had to deal with the finance managers from a separate Kelly dealership across the street which were your typical pushy car salesman toolbags, however our experience with Kelly Mitsubishi and Mohamad were good enough to warrant my future return for another vehicle.

Second chance..

UPDATE 1/14/2016: I had my car repaired with the help of the service manager John. He was probably the best thing that ever happened to this place. He really went out of his way to rectify a bad situation!!! He went above and beyond, my repairs were done in a timely manner and the repairs actually exceeded my expectations. I have been there twice now after for routine maintenance and they and they have done a lot of changes. The receptionist was nice and they got back to me right away.I am giving this repair shop another chance. But they really should know that its only because of JOHN that I am even willing to stay with this repair shop.Had requested my car be repaired here after an accident because this is where I got my car so I knew they would do a better job then some other place that progressive had requested. instead i got the run around like no other! Took over 20 days for repairs and then leading up to the end every other day was new problem. Trying to get a hold of someone in this place is hilarious, and even the receptionists dont know what the heck they are doing! They constantly transferred me to all the wrong people everytime I called. I mainly dealt with Jim and Robert when they actually answered or called me back.Got call on 7/27 at 4:52 pm that my car was done . I said great ill be there right now to pick it up and was told no sorry we close at 5 but you can come tomorrow morning. (why call me at 4:52 to tell me that) I said ok ill be there as soon as you open. About an hour later I get a call from Robert that he did a look around and realized my car still didnt have the tire put on and that it would be done by lunch on 7/28. So obviously if you stayed late you could have had me pick up the car. (customer service 101- of course ill stay, if you can make it right now) Well here we are on 7/28 i have left 3 voicemails and its now 2:04 pm. Chances are they are going to call me and say it will be done tomorrow. This place is a JOKE for sales and a JOKE for repairs. I would stay as far away from them as possible!!! I will be filing a complaint as well with the BBB because of how much BS i dealt with the whole time of my repairs. But at least they got the $10,000 in repair costs!!!!!! After not hearing back from anyone I decided to show up at the repair shop. And low and behold Robert is sitting at his desk and my car is done sitting in the LOT!!!!! SURPRISE!!!Then I got to deal with the nasty receptionist who has an attitude like no other and NO customer service what so ever! And I also confirmed that they have caller ID and avoided my calls.Finally get my car back after I pay my deductible and Robert says " sorry about everything"! REALLY! All day you had my car just sitting there!!!!! WORST PLACE EVER!!!!!!!!!!!!!!!!!!!!!!I hope they close this place down!!STAY FAR AWAY FROM THIS hole!

excellent service

These guys did anything they could to help us get into our new car. Outstanding service by these 3 guys: Sammy Swingle, (salesperson), Rick Serfass (sales manager), and Keith Hicklin (finance manager)

Norris Almasri & Don Pryor

Buying made easy! Great guys to work with! Honest and very helpful. Helped me get my car with my budget! And I love it!!!!! Both of them are outstanding!

Buying a car made easy

I recently had a great experience at Kelly mitsubishi which was weighed heavily on the helpfulness and hospitality of my sales person. We never felt pressured to make a Decision and all the information we received was useful. The customer service was well above average. One of the only downsides was it did take quite a few hours for us to actually leave with the car. I would recommend Mohamed Almalla as a sales man for anyone. He did a wonderful job of making us feel comfortable with the car and making his assistance known if we went home and needed help. I would definitely make another stop there when looking for another car

Justin haydt

Excellent service and straight up talk no lies. Mohammed my salesperson was awesome and trustworthy. I never felt pressured or stressed and that was very important to me. I have been dealing with Kelly auto businesses for the last 3 years and after this deal I will for years to come. I told Mohammed this and will write it here I just to thank everyone at Kelly for great service.

Excellent Customer Service

We always have our vehicles serviced here, and we go right to Jim! Honest and friendly! If we are buying a car, Don Pryor is our guy. We have had excellent service and nothing but good things to say about the Kelly company. Thank you for all that you do!

best customer service

Salesman were very friendly. We didnt feel pressured into buying anything. we felt comfortable and enjoyed our experience and we would recommend this dealer to everyone.

Professional

I have purchased a number of vehicles in my day, but this was by far the easiest, most seamless experience I have had in buying a new car. I worked with Eric Sandrock. Before writing this review, I had read a couple, and couldn't agree more with a previous poster. He really listened to what I wanted/needed in a vehicle. The other dealerships I visited, their sales team tried to throw every little feature at me that I did not want or need. Eric listened, showing he truly cared about my car buying experience, and will/have referred family and friends to your dealership. People will typically write a review to chronicle a bad experience. I felt it necessary to write a review to share my wonderful experience. Thank you, Eric and the entire staff. Overall, your professionalism has ensured a customer for life.

Helpful and Very Patient

I came into the dealership looking to get a brand new Jeep, and Eric was extremely patient when I was considering which vehicle would be best for me, while still remaining in my price range. I made three visits to the dealership to meet him before I finally pulled the trigger on a vehicle, and he was happy to stay late after the dealership had closed to answer my questions and help me make an informed decision. I ended up driving away with a car I love, and I would recommend Eric Sandrock to any friends, family or coworkers who are looking to get a new/used car in the future. Thanks Eric!

Maintance

I had my service performed on my oitlander and i was happy with the tune up my car is running great and i will be back for a new one soon

I needed my wipers fixed

Well I was driving along and my wipers stopped I came in hoping to leave my car to be fixed to my surprise jim told me to have a seat and he would see what could be done in 20 min I was fixed and ready to go car wash and all what a great team of guys

very good

I was in for service and a recall all the work was done fast and correctly jim was very helpful and he made sure my car was washed

Incredibly Pleased

I couldn't be happier with my vehicle purchase! There was no pressure in the process and my time was well spent! My car buying experience was smooth and easy!

Awesome

Went to Kelly Mitsubishi Monday after work and left with a beautiful 2015 outlander drives like a dream , The Best customer service ever Norris and Mohamad were great a good team got the vehicle I wanted at a great price They out did themselves would recommend them to everyone I have been dealing with Kelly Mitsubishi for almost eighteen years and hope to another eighteen years , thank you Norris and Mohamad Great job as I expected !!

Knowledgable & Helpful

Eric Sandrock from Kelly Mitsubishi helped me find, test, and drive away with a car I LOVE - all in one morning. I ended up test driving four (4) cars while Eric patiently and thoroughly answered all my questions. I could also tell that he was ACTUALLY LISTENING to my needs and comments because his suggestions and feedback were all very relevant. Whether I asked questions about the fuel injection, the transmission, the bluetooth settings on the stereo, or the color of the paint, Eric provided well rounded, honest answers - and provided great assistance overall.35 Male, Easton PABought 2015 Lancer GT

Travis Nelson

Great personality, knowledge of the vehicle, and friendly to boot. Travis helped me to find the car I wanted for the price I wanted. Highly recommend him.

Great Experience

After the car I initially came to look at had been sold, Ryan gave me a list to look through to see if I could find something else I liked. He was also willing to take me for a test drive in the snow, which I was not expecting. Great experience overall.

Impressed with Mitsubishi, formerly a honda driver

Mohamad and the manager were very helpful and knowledgeable when I was looking at cars. I am very happy with my purchase! Kelly offers many perks with car purchases that are much appreciated.

Good place to buy a Mitsubishi

Had a great experience buying a car from Kelly. Norris and Mohamad were both of tremendous help and forthcoming with information about the car. They understood my requirements perfectly and were ready to go the extra mile to help get me the car I needed. Also they were very courteous throughout the whole process.

Troy Held is the best!

Very thankful I met Troy December 2013...he proved to be the best car salesman I ever met. Now on 2/13/15 he turned my tragedy (Saturn Ion was totaled in an accident) into a happy ending by helping me purchase 2015 Mitsubishi Mirage. Troy has the knowledge, honesty and helpfulness to make the car buying experience a pleasure rather than a chore. Sincerely Erika D. Quintero

Best Car Buying Experience Ever!

We were looking for a car for my husband. His interest was the Outlander Sport. We met Travis and he was very personable from the moment we met him. He was down to earth and not at all pushy. He was very knowledgeable and pleasant to deal with. I have dealt with many dealers in the Lehigh Valley over the years and I have to tell you up until now, I dreaded car shopping. Travis and Norris made this a pleasant experience for us. We liked the car and the service we received so much, we came back a few days later and leased another vehicle for myself. I wasnt even in the market for a car. Travis definitely made the car buying experience enjoyable. I have already shared my experience at Kelly with my friends and family and will continue to do so. Thank you Travis!

Quick and easy

My husband and I went into the dealership to simply take a look at the vehicle. Travis was very helpful but not at all pushy! We were able to test drive the vehicle, talks numbers, and buy the vehicle all in a short few hours! We are very satisfied with our experience at Kelly! Everyone we worked with there was great!

Mo is the Man!

I recently leased a 2015 Outlander and brought my..."intimidating at times" father with me just to make sure that I was getting a good deal and not the runaround that a bargain corral would try to give me. Mohamad Almalla won both my father and I over immediately with his politeness and knowledge of the vehicle. There was no need to ensure that I was getting a good deal because Mo made it happen. Every worker I encountered was diligent and polite. I felt very satisfied, informed, comfortable, taken care of, and especially excited when I drove away in my new car. Thank you all!

Very good

Eric worked tirelessly to get the vehicle that I want it at the price that I wanted. I had a difficult case with my trade-in and Erica Noris were able to work it to where everything fell into place I was able to get my vehicle with zero money down.

2003 honda Civic

I purchased this car from Kelly Misubishi and had the great pleasure of working with a saleman by the name of Robert Crail. I found Robert to be knowledgeable about the product, and easy to work with. I was originally skeptical about the whole used car process but was suprised about how clean and professional the dealership was. Since, I have had my Honda, I have had no issue's with the car and my family travels a lot. I would highly recommend Robert as his follow up, professionalism, and attitude closed the deal on my purchase.

Thank you!!

I was looking for a car I would fall in love with and found it at Kelly. Troy made it easy and painless to find the car I would be most happy with. He listened to what my fiance and I wanted and was personable and easy to work with. The experience was great and I will definitely be back when we need another vehicle. Thanks again Troy!

Great experience

Troy Held was a great salesman that treated me with respect. Much appreciated. I have not purchased a car yet but I will be back next week.

Wow Amazing

by far one of the best helping hand dealers I've seen in a while Troy is my go to man if I ever want another car from that dealer lot

Amazing!

i drove up to Allentown to my brothers house from NC and faced major car issues. I was recommended to Troy from a family friend. He took care of me better than I could have ever expected. He listened to all of my concerns and exactly what I wanted and got me into a brand new Mitsubishi Outlabder Sport that met every one of my needs. I got back home safely with a new car, and wish I lived up there to recommend him to all of my friends and family. I'll drive all the way back, just to get my next car from him!

Troy held was very good

I went to your dealership and got service from troy held and I must say he was very great at his job. he knew a lot about the vehicles. He was very respectful and a nice person.

excellent sales seevicemen.

Personal skills where exceptional. Very knowledgeable. Not pressuring. I woukd recommend him to all of my family and friends. If anyone ever needs a vehicle see Eric.

Relaxed

I went to Kelly as I needed a vehicle, my previous car was totaled and I want to get another vehicle asap. I cam e from Stroudsburg Pa. as I found a vehicle I was interested in. I had NEVER heard any bad comments about Kelly Automotive. I drove in the lot and walked over to the vehicle and Travis Nelson came out. He was cordial and NOT a pushy salesman. I told him what I wanted and we were able to deal and I purchased the vehicle the next day. Travis made the experience enjoyable and painless. This a class and pressure free bunch of people, they try to please and make you happy and so far I am. Thanks!

best guy ever

My mother and walked the dealership where we found a salesman Travis. We had very specific interests. Travis said give me 24 hours I'll have the exact car you want. The very next day he came through. Best salesman ever!!!! His friend troy was also very helpful.

This guy deserves a raise!

My mom and I went looking for a used car to purchase in early December, and we came across the lot at Kelly Mitsubishi. Fortunately for us, we ran into Travis. He was really friendly and helpful in finding us the perfect car for my mom. However, he not only found her a great affordable car, but he also located and worked out deals for three more cars for my mom to take home to surprise me and my two brothers with for Christmas! He absolutely made this year one to remember! Thanks Travis, you rock!

Travis

We went to 5 dealerships but made our choice with Kelly Mitsubishi due to the help of Travis. Travis was very friendly without being the overbearing salesman.

best of the best!!!!!!

I found my dream car online. Made 1 phone call and was greeted my Travis. He went above and beyond for me!!! I will remember this guy forever. I was scarred at first being so young buying my first car, but Travis helped me from A to B. The whole staff at Kelly was great. Even the guy with the hat "Troy" coffee was great, Bill was very helpfully and gave me a great deal on my trade. Thanks again guys. Matt

Second look

First time we visited we didn't find anything we wanted. Upon receiving a phone call, we returned to find a hidden gem on the lot. Ultimately nervous about departing with the money, we night the car and our sales person was understanding and flexible.

Had a great experience

My parents had recently bought a new car from Rob and recommended Kelly! However, this was my first experience purchasing a car. After a few awful experiences at other dealers... Robert Crail was a terrific person to work with! Really made me feel comfortable during the entire process.

great service from joe brader

Bought a evo MR from joe and it was great. The entire staff worked hard to help me get a great loan. If you need to know anything about the mitsubishi joe is your guy.

Best car buying experience

I've had my share of buying cars in the past but this time I actually had a fun time of it. My salesman, David was very knowledgeable, friendly and helpful, even going as far as setting up the blue tooth when it was an hour and a half after he should have gone home.

my car purchase

The first person to greet my husband and I was Troy Held, he knew his auto inventory very well. We drove many different cars until we decided on the one. I would definitely recommend this dealership to family and friends. Especially Troy Held. Thank you for your caring concern for your customers.

Best salesman

I met With Troy Held a few weeks ago. He is by far the best sales person I have spoken with when looking for a new car.

painless

With 3 kids in tow, (while pregnant) my husband and I went to look at a car. Troy was amazing, understanding, informative, and patient. He answered every question we had and worked with us to make sure we ended up in the car that worked best for our growing family. This is the third car my husband has bought from Kelly. Troy did such a fantastic job that he changed my opinion of Kelly salesman (having had a bad experience with one over a decade ago). I see a future of car buying through Kelly and Troy. Thank you

Troy was an amazing salesman

First time buying a new car and couldn't have been a better experience!! Troy helped explain every little detail and made my buying experience a real pleasure. Will definitely be recommending the Kelly group to anyone looking to buy new or used

First New Car

Troy was patient with my parents and I as we decided what was the best situation and car as the first car in my name. He found something that made both parties happy with the purchase. He has been able to answer any questions or help me in any way even since the purchase months ago. Great guy, highly recommend!

Review - Troy Held

Troy was very helpful and kind. I feel he went the extra mile to help me. When the time comes for another vehicle, I would definately come back!

Troy Held

Troy Held was amazing, and straight forward with every detail about my new purchase. I would highly recommend this Dealership, and especially trust Troy Held with any purchase..

Purchasing a car from Troy Held was wonderful!!

I'm 61 year old female and I always hated to go car shopping, but, my experience with Troy Held was wonderful! I bought my daughter the car of her dreams, with no hassle and pushy salesman! I will be purchasing all my vehicles from this gentleman and his dealership, recommending them to everyone I know!Best experience ever!!! GO KELLY------------FOR HIRING THE BEST SALES REPRESENTATIVES EVER.

Thanks!!

I love the car. Eric thanks for being patient, I knew exactly what I wanted and he and the Kelly team got it for me.

We need more space!! :)

We came in for a bigger vehicle due to our family growing. Our sales person explained everything detail by detail to my husband in spanish. He did a great job. We are very happy with the outcome. thank you! Keep up the good job Mohamad.

Eric was Outstanding

Eric was a wonderful salesman to deal with. He listened and understood exactly what I was looking for, and he was not pushy at all. He went above and beyond what would be expected from a sales person at a dealership. I'm very happy with my 2015 Outlander. Thank you Eric!

They know how to work with you

Travis, Bill and a guy with the nickname of "Pockets" (?) had all the patience as I kept taking out car after car until I found the right one. They never even got upset or tried to push me aside and they never put pressure on me to purchase anything.

would definitely go back!

bought a 2009 jeep. found a few things i didn't like about it and a month later traded it for a 2013 Mitsubishi outander sport. absolutely love the outlander! Troy was amazing! he really stepped up and made sure that everything went smoothly for us! i will gladly come back to buy my next car and will refer all my friends! thank you again Troy for not only being my sales guy but being a friend when i need it! :)

Great salesman to work with

Jason was extremely helpful and professional in helping us to purchase our vehicle. We would highly recommend him to anyone looking to purchase a new or used car.

Nissan Frontier