Kelly Ford

An Edited Review for sales

A return phone call by Casey Tucker was received with his apologies....these reviews are obviously taken very seriously! Appreciate the follow up to acknowledge my messages and to correct the problem.

Hospitality at it's Finest

Buying a new vehicle is not something we do often but we know where we will go whenever we buy again ... Kelly Ford. I did lots of online research so I knew what my top choice F-150 was when my wife and I met Phil on the lot. We explained that we were a week or so away from purchasing and Phil respected that. He never once tried to push us into a sale. He went with us on a test drive, answered lots of questions, and made himself available whenever we needed him. Zero pressure!Jay handled the sale as Phil was on vacation when we did make the purchase (although he still made contact by cell!). Jay made sure we were comfortable with our purchase and introduced us to Jon who would handle the financing. Jon was very honest and open, again, making us very comfortable making this very large decision. He did his best to make sure we were making the financial decisions that were best for us. Including not getting GAP since we had such a large down payment and all the rebates rebates but instead getting an 8-year bumper-to-bumper warranty. Again, what was best for us because I tend to keep my trucks for many years. Then Phil & Jay arranged us to meet Cheryl the following week to learn about the technology features in our truck. Do not skip this!. Cheryl spent at least an hour going through all the commands and settings in the Sync 3 system and how to really take advantage of what the truck can do. Again, my wife & I felt like we really made the right decision go to Kelly Ford. Every person we met has an open door policy ... if we need anything, please go see them.

Hassle Free Car Buying Experience

In over 30 years of buying Ford products Mike Casey was the most experienced and best salesman weever encountered . He is a true professional who knows his product. He listened to us and advised usthru every step. Cheryl Shanton did a great job explaining our new SYNC 3.

Very satisfactory

A young salesman named Austin was very polite, attentive to my desires and made it a pleasant experience.I wish him well as he sails through life.Verle Drinkwater

Went in to LOOK and left in our 2014 ESCAPE!!

Ed was so in tune with what we were looking for, he took us all around the complex so that we felt there wasn't and car unturned. We are so happy with our new ride. Thank you ED

Great people,great service!!!!!

Every one at Kelly Ford is very helpful and professional whether it's service or sales related and thats why I've purchased several cars over the years.Don

Excellent Team

I had a pleasure working with Sandra in the financing department. She showed her excellent skill and love for her job when working with me close a deal on my new dodge dart. I appreciate your time and efforts! Thank you so much Sandra!

1 thousand stars

I was looking for a vehicle,and Chris contacted me almost immediately after looking online...at 9:45pm. He made an appointment with me for the next day, after multiple vehicles and a timely process Chris got me in my dream car! Words do not express how amazing of a job Chris did and his team. Thank you for the work you do and making this Veterans car buying expirence one in a million! Thank you againThe Scott Family

GREAT DEALERSHIP GREAT PEOPLE.....

BEST EVER CAR BUYING EXPERIENCE WOULD RECOMMEND KELLY FORD TO FRIENDS AND FAMILY... JAY MCEVOY AND JON POWELL WORKED VERY HARD FOR US TO GET IN OUR FORD VEHICLE...

trading autos

Dan Houge, I think worked for me and with me when I traded my 2010 Ford xlt truck with hd towing pkg. on a 2010 Chy town and country mini van. Thank you Dan.

Excellent Service Department

Very knowledgeable and pleasant service writers. Prompt service and excellent mechanics. Able to handle any issue with your vehicle from simple service to major repairs.

Great Dealership

Some times buying a car is like having a root canal. Mike, John and the staff there were polite, quick and had everything ready when i got there. It was a no pressure experience.

1st New Car

Kelly Ford is an extremely customer service oriented dealership. My Sales Associate, Ron Orel, Took the time to research the Cars at there dealership that matched what I was looking. Before I arrived at the dealership he used the criteria from my internet inquiry to find the 2011 Ford Mustang i purchased. I cannot thank them enough for the time they took to help me finance this vehicle to fit my budget. Ron and Sandra Smith took the time to address any questions i had. The process was thoroughly explained to me, all options presented and reviewed. This left me feeling very comfortable with the decision and experience of buying a vehicle. Thank you, Russell Rouse

Inital Oil Change

I am new to this area and went to Kelly Ford for the first time. They have a great service department and go out of their way to take care of the customer. Very personable service. No hassles, no trying to sell you extra stuff that you don't need. I will go back.

Oil change

I had a poor experience with another dealership in the area. Had my first oil change done by Kelly Ford and they were so friendly. Even with the line so long for oil change i got in pretty quickly and they called me when it was finished. Even washed my car for me. Thank you Kelly Ford. I will be your customer as long as i own a Ford.

horrible Experience since Day 1

3 years ago I purchased a car, took over two hours and I had to threaten to take my car as I told the finance guy I did not want gap insurance 5 times and walked out of the office. Wound dealing with the finance manager and again you want gap insurance? Really? I needed to purchase a car and it was the one I wanted so I suffered through and bought it. I have this in the service department 7 times since then for issues, unfortunately all different ones so can't use lemon law. Latest fiasco, I put it in and told them I needed it back by 1:30pm, they had it for five hours to do 2.5 billable hours of work p, so in reality, maybe 1.5 hours of actual work, I was told the parts were there, I get a call saying the parts won'T be in until the afternoon despite being told twice they were there before dropping it off. Needless to say, missed appointments because I didn't get my car. So it needs to go in yet again and I was told I would have a loaner car and would get a call to arrange it. Got a call, called back after I got t of work, no one there to help me in the service department, too late, no-one can help me tonight he they want me to come in and drop it off again?! Think it will be ready by 1:30? Not chancing it. Besides that I get a call from the sales department wanting to buy my car right after I got it back last time. It took four months after I bought the car to get them to quit calling me, emailing me, basically bugging me.

Pleasant and satisfactory car buying experience!

Kelly Ford is a very comfortable place to shop for an automobile. I worked with Phil Pettus after a internet inquiry and received a great deal. Phil was very professional and easy to deal with. He answered all my questions and addressed all of my concerns. I appreciate the fact that he was not pushy and gave me plenty of room to breathe.This is the third vehicle I have purchased from this dealership and will not hesitate to go back for my next purchase.Thanks to Phil and the finance department at Kelly Ford for making my car buying experience great.

Great Service!!!!!

Tristan Palmer our sales rep was very professional at all times. Jon Powell our financial consultant was great made the whole process as painless as possible. We walked a way very satisfied, we would recommend Kelly Ford to anyone.

Very pleasant and easy and never pushy.

Jay McEvoy our sales rep. was extremely patient, and went beyond to put us at ease and to ans. all our questions and bring us through the whole process.

Refreshing

We had purchased from a dealership in Palm Bay just one month prior, also had purchased from the chevy dealership up the road the month prior. Now we were looking for our son. How blessed when Chris was the man that approached us. A mom in scrubs and her 16 year old son! He was a breath of fresh air. He did not circle like the common vultures. He was happy, pleasant, and the best part talked to my son. It was his car after all. I discretely told Chris we would buy a car but did not want my son to know we would buy, we would surprise him. Chris actually felt bad because my son left so upset thinking he was not getting the car he FELL IN LOVE WITH!!! Later that day we returned to pick up the car and we were given a HUGE RED BOW TO SURPRISE MY SON!! It was great. Here is what I loved and then sealed the deal , the woman in finance and I apologize I don't remember her name, was amazing! She just so happen to have prior experience on toyotas. We purchased a used 2014 Camry for our son, I had owned a Toyota purchased from the local dealership and this woman gave me a run down on the safety of this vehicle and how this will benefit my 16 year young new driver. She went over all the protection features she knew this due to prior employment for Toyota! How fantastic. They were all so excited for my son and his first car. Now fast forward and month later we return, even though we had just bought an Explorer 4 months earlier, my husband really wanted a truck. This was a no brainer I called Chris and now we own a 2016 Ford F-150! Chris is amazing. Now we have 4 new cars in our driveway and I tell you, I was sad when I said Chris, you wont see us anymore on this end of the dealership, but I will recommend you to anyone! Well never say never, I drive a 2016 Escape, and love it, I don't want to part from it, but if I ever do, I am sure the only salesman I will go to is Chris!!!

great dealer

The overall experience was great ! My salesperson was Tristan Palmer and I ended up working with several other Sales Staff. I would definitely recommend this dealership looking forward to the coming years in Florida and Kelly Ford service.

Outstanding Service at Kelly Ford

The folks at Kelly Ford are simple Outstanding! They pay very close attention to detail and are consummate professionals in all areas of operations. I'd like to especially single out Mr Phil Pettus. Over six months ago, I inquired about upgrading my Ford Expedition. He worked with me every step of the way until I finally found my new dream vehicle. Kudos to Phil for going above and beyond what other dealers have shown me in the past. Kelly Ford gets my recommendation for prospective buyers hands down.

I will be back to buy another car in the future.

Sometimes purchasing a car is an endurance contest.Purchasing this car from Kelly Ford and all directly mentioned was an exceptionally pleasant opportunity.." A pleasant opportunity.........Not an endurance contest"Kevin Barry

Great experience!

From the moment I started searching on line at their used autos, I received nothing but the best treatment and professionalism from each and every person I dealt with. I was in a hard situation and they made my purchase of a 2016 Fusion seem like I could just sit back and let them work the deal, which they did. Would definitely go back their again and refer anyone I know.

Stress free shopping

I have always dreaded car shopping. The minute you step on the lot, you feel like a guppy in sea of sharks. Not only did I not feel that way, I was comfortable, the salesperson listened to me (and as a female, I am sad to say that is often not the case when it comes to car shopping) and worked to find a deal that would meet my needs in a price I could afford. I have never been as relaxed and actually enjoyed the experience as I did this past Sunday. Thank you Mike and the team at Kelly Ford. We will definitely recommend others to shop there.Erin

Buying the way it should be

I sent in an inquiry and request for a test drive. Everyone involved treated me like family...family that you like. John took the time to answer questions. He was very through and made me feel like I was the only customer he had. From the initial contact from Cassandra, email from Phil and the hours that John spent with me made this the absolute easiest and best truck buying experience ever. I have bought and sold close to 30 vehicles and they are the best! John stayed with me while we waiting a bit fro Miguel in the Finance office. Miguel was no nonsense and very easy to work with. Great job everyone and Thank you!

New vehicle

Had a great experience, went to the dealership knowing what requirements we had to have in the new vehicle and what we were looking for with our 2 trades. They made sure we had exactly what we wanted and also ensured that it was brought to the dealership in a very timely manner and were very helpful in the transition. Wonderful group of people that work here.

Incompetent ninnies

I had a simple oil change here. I work during their business hours so the plan was for them to leave my keys locked in my car so that I could pick it up outside normal hours. When I picked up my car they didn't leave my keys. After several phone calls they agreed to mail them to me. A week later, still no keys. I did however get a phone call saying that my car was "ready to pick up." Seeing as I was in my car at the time I told them that they were mistaken. Obviously no communication and they still hadn't mailed my keys. Two more weeks go by and I still didn't have my keys. I called and was transferred several times until finally they said they would call me back. They didn't call me back. Finally I called again and spoke to someone who said that my keys had been returned in the mail. No one had called to inform me of this. It's not that difficult folks. It's been a month. I want my keys. And I want my awesome Harley Quinn key chain back.

Great Experience Buying a Used Car From Kelly Ford

I visited Kelly Ford after visiting couple of different dealerships in and around Melbourne, FL. The sales folks were not overly aggressive like most other places. They let you walk in and look around, and are there if you have any questions. They have a good collections of used cars. I test drove 3 midsize sedans before finalizing one. The price was right. The whole experience, before, during, and after the sale was great. I liked the culture their leadership team has built in. I highly recommend this place.- Dutta

Amazing service

Want to point out the service I received from Internet Jay and Jon from financing went above and beyond to help me get into a vehicle as well as made this experience very pleasurable for my first time purchasing my vehicle through a dealer.Look forward to bring more of my business to this dealership in the future

fast, friendly service

I went to Kelly Ford have my SUV serviced and ended up with a new 2017 SUV.I The fast service and the friendly staff helped .

Thank you

Excellent sales team. They worked with us to make a deal. Very professional sales and finance people. Best car buying experience we have ever had.

Amazing customer service

Went in with a specific truck in mind with specific options that the trucks in their inventory did not have. The sales team helped to locate the exact truck desired and had it available at their location within 2 days. They were extremely thorough in ensuring that all rebates and bonus deals were applied to the sale price. I am very satisfied with help that my sales rep, Harold, provided and the communications we exchanged during the process. The truck is awesome, especially since I just upgraded fro a 2002 model, and the quality of Ford vehicles has kept me a devoted Ford customer for over 35 years. Thank you to the entire Kelly Ford team.

Was a pleasure buying my car from Kelly Ford

I hand stopped by Kelly Ford a few weeks ago looking for a used car and met Chris Lefevre the salesman. They didn't have the car I wanted but he said he would keep an eye out for what I was looking for. Well he would call once in a while when something cam in and I would say no not that one or yes I'll come in and check it out. He was very good about keeping in touch and I went in to see a car he called about. Didn't like the color but they did have another car that fit my needs. We struck a deal and I drove out with my car. Was a pleasure to work with Chris Lefevre. Give him a call or stop by you will be happy you did. Also worked with Charlie Algier-McCarthy and Sandy Smith both friendly helpful and professional. Thanks for my 2016 Dodge Journey.

My salesman Brent Slater was awesome!

Everyone was friendly and very knowledgeable making my purchase and decisions very easy. My salesman Brent Slater was wonderful I could not have asked for a better experience buying my vehicle. I also dealt with Cheryl who explained the vehicle technology and found the time she spent with me very helpful. Doug the Manager was very attentive and patient. Jon in financing was also very friendly helping me navigate the financial part helping me find the best option on financing the vehicle. I'm very confident should I need any further assistance they would help me. I would recommend this Ford dealership to all my friends and family.

Went there to check, got out with a brand new one.

Hello! My wife and I went there to check cars. One of our acquaintances recommended us Kelly Ford as a dealer. When I got there, I was greeted by none other than John Alligood. He kindly show us around the variety of cars and trucks they have. I thought I wasn't going to get a one that I liked until he show us the vehicle I'm currently driving. Their finance, sales team, and maintenance team were all great to us. Carlos Arciniegas helped us to obtain the new car, which it was a bit of a hassle for both of us. Work with us all week to get that finance that we wanted. Last but not least, Cheryl Shaton showed how the car electronics work, including Sirius and other features. Worth a trip!

Extremely Helpful and Accommodating

I recently purchased an F150 from Brent Slater and I must say he was by far my favorite salesman! He was very upfront, honest, and definitely a pleasure to work with. He made my vehicle buying experience easy, prompt, and enjoyable. It was also very nice of him to follow up with me on my purchase. Thank you Brent!Jon Powell made my financial side of purchasing a breeze. He was friendly, helpful, and gave me good advice when it came to the warranty options for my vehicle. Thank you Jon!I also had the pleasure of working with Cheryl Shaton. She was beyond helpful and took more time than I ever expected to go over every detail on my truck. She even took the time to set up my 3 month trial of sirius radio, which I love already! She is very knowledgeable about the vehicles and I would be so lost on all my gadgets without her! Thank you so much Cheryl!

Good car purchase experience

My recent car purchase was an emergency purchase. Ed Stallings, the salesman made it easy and wanted to accommodate my needs as a buyer. I have used the service department for years. As with all service to cars, it can be frustrating, but they have always done a good job repairing my car.

Wonderful experience

From the first contact by phone to the final sale of the exact car that I wanted it was a pleasure to work with Terry Shea. Cheryl gave me a great introduction to the new technology and Miguel gave me a complete description of the financing and options. They're a friendly group of people who made the whole experience of buying a car a very pleasant one.

Great Experience!

From beginning to end my experience exceeded my expectations. Ron Orel asked the right questions and listened to my responses and helped me through the process in a very professional manner. I am very pleased with the deal and car that I chose. Then Cheryl Shaton finished the experience by introducing me to my car and sharing very valuable info. I would like to thank everyone for making this a very positive experience.

Overall great experience

From the beginning Mike and Sandra made it easy for us by explaining our options and listening to our requirements for a new car. Having the choices was nice and also taking care of the licensing and transferring the plates from our old car to the new one was an added bonus.

Perfect !!!

I purchased a used vehicle in 2012 from Kelly Ford and came back to them for my new purchase. Couldn't have been treated better. Everyone was friendly and helpful and made the whole process easy. I made an appointment with Rob Saslow because I had a good buying experience with him in 2012 and 2016 was no different. Thanks, also, to Rob #2.

Can't wait to buy my next car!

John was so nice and made buying my first car so easy! He helped me through everything! I can't wait to come and buy my next car from him! Very friendly as well!

Great service, great car!

When I showed up at Kelly Ford I was immediately greeted with respect and given a test drive in the car Ive been looking for. John was a huge help with this all and really made it happen. Casey tucker was also a big part in getting everything rolling. Was very happy with my experience. Thanks again!

Great No-High pressure sales team

I went into Kelly Ford several times with my son to buy his first car. Needless to say he was very uncertain on which car he wanted, and we had many visits to different dealers. Each time we visited Kelly Ford, we were welcomed and always treated with no pressure and extreme honesty. They were all very patient as we got through the process and eventually purchased a new F-150 Platinum. The delivery and whole experience was first rate. I would certainly buy from Kelly Ford again.

Great experience buying new F 150

Great to deal with. Honest,easy and professional. Drove 100 miles to th m,and well worth it. Very good purchase and got a good eat deal and good price for trade

Outstanding Customer Service

After visiting Kelly Ford a few times and engaging in a test drive on a new 2016 Mustang GT Premium, I was very impressed with the level of customer service and the friendly atmosphere. I'm not a big fan of the car buying process in general, but at Kelly Ford, my Internet Sales Representative, Dr. Phil Pettus was both highly knowledgeable about the Ford Mustang and more than willing to accommodate my hectic schedule. My Finance Manager, Jon Powell was extremely pleasant to work with and gave me great confidence in my Kelly Ford Purchase. In addition, Charlie Algieri-McCarthy, from the Kelly Ford Business Management team, made a point to introduce himself to me and explain the reasoning behind the offer on my motorcycle trade. Of all the dealerships I've dealt with over more than 12 years in Brevard County, I can honestly say that my purchase at Kelly Ford has been the best buying experience. The Kelly Ford Staff is wonderful across the board, from sales to finance as well as service.

Awsome

no pressure at all we picked out a car and bought it the salesman was absolutely 150 percent awsome.also the gentleman that did all the financial was awsome too we were very happy with everything.

2016 GT350

Great Dealership, Salesman Mike Casey was easy to deal with. I will never buy another Ford in Broward County. Kelly Ford is my new Ford Dealership!

Great experience & excellent service

I have been buying cars for 50 years and this was one of the most pleasant buying experiences I have ever had. Chris Lefevre went way above & beyond what one would expect from a salesman & I recommend him highly. Charlie Algieri-McCarthy, Jim Ahlquist and finance specialist Jon Powell were all extremely professional and very helpful. Kelly Ford is a great place to buy a car or truck,

Went To Lots of Dealers, this was the best

Chris Lefevre let me spend as much time as needed to look, sit in, and drive the cars. He was respectful of my budget and only showed me cars that met exactly my needs that we discussed before going outside. He texted me when another car became available that he knew I'd like and it was what I eventually bought. Wasn't pushy, was very enthusiastic and helpful. Marc Camelleri was also very helpful and showed me how to actually use the car, help me set up my phone with the bluetooth, and was very respectful and patient with my questions. Would shop there again.

Makes Car Buying Painless!

I hate buying cars. All previous experiences make going to the dentist seem great by comparison. Phil was a great rep to deal with and made this transaction truly painless. Answered all questions, showed us everything we asked to see, and made the paperwork effortless. The staff that handled the details of buying the car and the prep staff were outstanding. Probably the best car buying experience we've ever had. Can't speak highly enough about this deal.

Train wreck from day one!!

I purchased a new 2016 Ford Explorer. My sales person was great. But from day one everything else has been a nightmare. There was lot damage on the vehicle in multiple places that weren't disclosed before I purchased it, but were known by the dealership. Promises after promises were made to "make it right". It was been a constant never ending flow of problems, misdiagnosis' and further damage caused by the service technicians. I have had the vehicle for exactly 6 months and the dealership (service dept.) has had it for 27 of those days. When I escalated my complaint to upper management was when things really went south. I was met with "what's your problem now" attitudes and refusal to even communicate with me. I have requested to meet with Tim Kelly (owner/manager) in person, via voicemail, written letter... and nothing. He has made no attempt what-so-ever to solve this problem. So, unless you plan on purchasing at Kelly Ford in Melbourne FL. and having a different dealership do your service, beware! Its one giant headache that will end up costing you the integrity of your vehicle.

New car purchase

Best new car buying experience ever. From my sales person Tabby to Sandy in Finance and Customer Relation Manager Cheryl taking the time to walk me thru all the functions of the vehicle. AND who could forget Bose. You maxe my day! Couldn't ask for a better experience. Thank you Kelly Ford !

Friendly, helpful people who care about customers

I visited another local Ford dealership prior to visiting Kelly Ford. What a difference, Kelly Ford was straightforward, friendly and helpful and made my car buying experience pleasant. Brent Slater and Ron Orel made me feel at ease and they answered all my questions. They told me to call them anytime with any concerns. Cheryl. the Customer Relations Manager sat in the car with me and explained every feature of the car, and also gave me her card should I have any questions. I will definitely recommend Kelly Ford to all my friends as they put the customer 1st! Kay D.

Thanks

Absolutely the best car buying experience ever. Internet Jay took care of me right from tne first email. Carlos in finance made me and the wige feel very convenient about our purchase. Hats off to the entire Kelly Ford Team.

Kelly ford

I would definitely recommend Kelly ford , I loved working with Tristan he made buying a car very easy and enjoyable definitely helped me get exactly what I wanted, Carlos worked very hard to get me approved very good experience.

Awesome experience with Kelly Ford dealership.

Had a very good friendly experience every time stepped-in to this dealership. They made taking decision and buying car so easy. Got immediate resolution for my door locking issue, music system issue and servicing.

Leasing apposed to buying

Stopped by just to look at used cars ended up leasing a Ford Escape . We had never thought about leasing in all our years of buying vehicles .Our salesperson informed us and we were impressed with the advantages of leasing.

AWESOME

Awesome experience from time I entered the dealership. Tabby Collins did a WONDERFUL approach from showing us used cars...everything made me and daughter very pleased at the way she conducted the whole sales event. This sales person ROCKED .If ever I buy another vehicle it will be with Kelly Ford. Thank you Tim Kelly

Easy purchase with no pressure

I was looking for a pretty specific vehicle. I located several in South Florida so I contacted the dealers and requested out the door pricing. Kelly Ford had the best price and Phil Pettus seamed to be a straight shooter so I decided to buy from them. We agreed on a price over the phone and before I left for the 1.5 hour drive to the dealer, I requested that they not but any of their dealer stickers on the vehicle. I also mentioned that I would be pulling the SPORT decals off of the rear quarter. When I arrived, the truck was ready and Phil had his guys pull those decals off for me.Carols Arciniegas made it a pleasure to complete the pile of paperwork that's always required. I am always amazed at how little a salesman typically knows about a vehicle when I'm shopping. Phil Pettus clearly answered a couple of questions that I had already asked about 5 different salesmen at other dealerships. The other guys had no clue what they were talking about but Phil obviously knows his products as he was able to give me a straight answer. I would certainly recommend this dealership to anyone that is in the market for new Ford.

Best Dealership Experience Yet!

I have to say I have never had such a good experience at a car dealership before. I don't have the best credit and Kelly Ford really did their best to work with me and the pre approval offer I brought in. They not only lowered the vehicle price in order to make a deal but they also found a warranty for the vehicle that didn't break the bank, as well as giving me a more than fair trade in value for my old truck. They helped my husband and I find the perfect SUV for our little family and I could not be more appreciative! Mike the salesman and John the finance manager really went above and beyond anything I could have expected. They made the vehicle purchasing process quick, easy, and stress free. I will always recommend visiting Kelly Ford for your future vehicle purchases!

Very pleased 5 star rating

Ed Stallings, wonderfully helpful...nice educated salesman, not pushy, made purchase easy. Found the right support in his team to make this purchase of my 17 Ford Fusion exactly what I wanted. Great experience from start to finish.

Great business experience!

We went to Kelly Ford to check on their car choices, and we ended up having a great family experience there because their customee service was amazing! Even the kiddos enjoyed the two hours at the dealer that day! We.bought a nice car, with 0% interest financing!

I hate buying a new car.

I was contacted by phone by Jocelyn Apfel due to a an internet request I sent. She was extremely friendly and helpful. She convinced me to come in to the dealer that day. Upon arrival she turned me over to Ron Orel who completed the whole car buying process. He was very helpful also. He wasn't pushy at all and was very knowledgeable. The last person I dealt with was Jon Powell. He explained everything (and it was a lot) and didn't push any extra items on me. My overall experience was very pleasurable and would recommend this dealer to anyone.

Drove away smiling!

The combination of the personable sales team, with the courteous financial staff, and the touch of vehicle tech training, created an unforgettable experience when buying my car. I have never felt in better hand anywhere else than I did at Kelly Ford.

Great car buying experience

Great car buying experience the Kelly Ford team was courteous and efficient. Had the car I was looking for with a lot of other option already installed. Ron Orel was exceptionally helpful in showing me the various vehicle options and taking me through the various buying and financing options. Also pointed some purchasing options I didnt consider.

Best Car Buying Experience Ever!

We went in a little jaded from other dealerships and salesmen, Reggie restored our faith in car salesmen. We browsed online and went to the dealership with a list of cars we were interested in. Reggie showed us the vehicles on our list and pulled them side by side so we could compare them. After test driving the vehicles of choice, we decided to purchase 2 new cars. The team worked with us to negotiate a good deal and secure the lowest rate financing. From the moment we walked in right through taking delivery of our vehicles, our experience was pleasent and the staff was happy and willing to help. We will be back to purchase more vehicles for sure!

An Excellent Purchase Experience

Our initial contact with Kelly Ford was over the phone. We knew what we wanted. They had it on the lot. We asked for a sales price without having to "dicker". Within minutes we received a quote that was in line with what we wanted and we let Tristan Palmer know to put our name on the car. The next day we drove from Daytona Beach to Melbourne to pick-up our 2016 Taurus - Limited in Ruby Red. The entire crew was great. Tristan Palmer was our sales associate. Carlos Arciniegas prepared our paperwork. Cheryl Shaton gave us a very good introduction to Sync. Comparison shopping is the correct approach for such a significant purchase. We suspect you will find, as we did, that Kelly Ford will do their best to sell you the vehicle you want and at a price that is in your range. Do your homework and then go to Kelly Ford!

My car is amazing.

I can't even begin to put into words how satisfied I am with my car! Literally thank god everyday for having such a good car, and such great managers that helped make it all possible. Tristan was the SWEETEST man there was, he helped me find exactly what I was looking for AND Carlos made my budget possible. I'm so happy and THANK YOU

Exactly the car I wanted

I had a good experience with everybody I met, Dr.Phil, Charlie, and Jon. Didn't feel rushed or pressured into buying more than I wanted, and my dog Buttons loves you all.I'LL BE BACKEvaLena

Great sales staff and service staff

Bought our 2008 60th anniversaryF150 pick up from Kelly Ford in Melbourne. Charlie Algiers-McCarthy made the deal work back then. We started having 2008 truck along with my 2005 f150 serviced their as well. Had a few issues with the service dept, then Judy Daly took over and it has been great ever since, only to get better when Traci Daly became my service advisor. Decided to see what was on the lot and see what type of deals they had, Charlie introduced us to Mike Casey and he asked what we were interested in. Mike is a great person, he was not pushy and he is very informative. Between Mike and Charlie we again got a great deal on our new 2016 f150. Jon Powell got all the paper work done and got us out in a timely manor.After our purchase we were introduced to Cheryl Shaton who is awesome. she explained all the options and electronics on our new truck and even my dumb redneck hill-billy non-computer friendly mind was able to understand every thing. She has even called and told me to come back if I have any question. This by far is greatest dealership I have ever dealt with. They make me and my wife feel like family every-time we visit the dealership. I recommend them to everyone, if their is an issue just let them know and they will work with you.

Great sales and customer experience.

We purchased a 2013 Escape from Kelly Ford after visiting several other dealerships in the area. Ourexperience with the other dealers was marginal at best. The model selections were available and in many colors. The sales staff knowledge and willingness to deal was limited. Some had problems answering questions or had to see the manager. We eventually got to Kelly Ford and talked with Cassandra Younger who was so very helpful and we bought the 2013 Escape. I recently bought a 2017 Escape at Kelly Ford and can honestly say the staff on site could not have been more helpful, friendly and open. Jerry Butler Perez handled the sale with me and Ron Orel was also involved. I felt comfortable with everyone involved and will certainly recommend Kelly Ford.

Excellent experience at Kelly Ford

I bought a lot of new cars in my lifetime. But by far Kelly Ford is the best dealership out there right now. everyone was very polite and helpful they really take care of you. my salesman was Terry Shea he has patience experience very knowledgeable on all vehicles I recommend him to anyone that's looking for a Ford vehicle. he really went out of his way to get me the best deal.

Excellent sales experience

Compared to the Lexus Dealership it was refreshing...everyone was very friendly and totally helpful at Kelly Ford! Thank you all! No high pressure. Each salesperson asked how they could help. Sales and staff just as eager to please after the sale as before. Great Customer Service rep and Financing agent.D. Graham

Showroom to my garage.

I had been searching online for a Focus RS with more than 2 months. I came across one that fit my search perfectly at Kelly Ford. I immediately called and asked if it were on the lot. Sure as anything it was sitting in their showroom. It was later in the afternoon on a Sunday and I live about an hour away. The salesman, Mike Casey said that wouldn't be an issue, that he'd stay late if need be. I loaded up the kids and made the drive. Once getting to the dealership it was like being treated like royalty. Everyone was very courteous to my family as the buying process started. Before I knew it I was back on the road but now in a gorgeous Nitrous Blue Focus RS. I couldn't have had a better experience. I truly feel part of the Kelly Ford family.

Purchased a New Fiesta

While my wife and I were searching for an affordable and economic car that had style we were introduced to the Ford Fiesta. We searched online Kelly Ford of Melbourne. We received friendly and informative information from Phil Pettus that we requested. We decided to visit Kelly on a spur of the moment with out plans to purchase . We were met by Jerry Butler-Perez who was very friendly and pointed us in the right direction. He went in to check up on Phil , who was busy at the time helping another Kelly guest. Jerry came out and We explained to him that we were payment constraint. My wife really liked the Fiesta. Jerry found the right car for my wife and Phil crunched the numbers and they were able to help us with a payment that fit our budget. Jerry introduced to the service shop , parts department and thats we met many other key personnel that were very friendly and willing to go out of their way to make sure everything was world class. From the initial online experience to the delivery Kelly Ford and the complement of professionals will welcome my return business for many years to come. Thank you

Professional, courteous experience throughout!

The team at KELLY Ford in Milburn was nothing short of excellent through the entire process. Sales representative Phil Pettus is a real pro knowledgeable, professional and very easy to deal with. Phil took us through every step of a purchase of a 2016 Mustang convertible, and we were purchasing from out of state. Tim Kelly, the owner-managing partner a Kelly Ford was personally involved, made sure we were treated correctly, and Sandy Smith in the business office was friendly and efficient. Cheryl Shaton who gave us a training session on the car'features was simply top notch. Having purchased many-many cars over the years, I could not remember or ask for a better experience. Do not hesitate to deal with these folks. A great dealership.

2016 F150 XLT SuperCrew 4x4 purchase

After owning a 2015 Ford F150 SuperCrew XLT 4x2 for a year, I decided that I wanted to switch out to a 4x4. After speaking with multiple dealers around Central Florida, I ended up deciding to go with Kelly Ford since they never wavered from their original price commitment. I can attest that this practice is rare in the industry it seems... I had several other dealerships exhibit shady practices. Phil Pettus followed up an appropriate amount to check in on the sale, but didn't pester as I considered all of my options. Him and his team went out of their way to find the exact truck I was looking for and believe me, I was being extremely picky. They brought a truck in from out of the region and offered me a very fair value in trade for my immaculate, one year old F150 4x2 without playing any games. I appreciate all that they did in getting me the best truck, for the best price, and for also helping identify financing that met my requirements. Thanks everybody!

i could not ask for better service.

Everyone was very pleasant, very friendly. I was able to feel comfortable with my trade and new purchase. Very fast paperwork and no hard sell for warranties.

My Experience With Kelly ford

John Alligood was my salesman and he was very professional and helpful. He made my buyingexperience very pleasant . I would recommend him to everyone to stop in and see him. The entirestaff at Kelly Ford was superb. NG

Incredibly helpful

I was originally interested in a listing of a used 2015 Mustang. After calling and speaking with Terry Shea, he informed me that the car I was interested in was unfortunately just sold but that there was a newer model of the same. Terry was incredibly accommodating with my time and made every effort possible to see me and to allow me to inspect the 2016 Mustang I would eventually drive off the lot with. Everyone at Kelly Ford from Terry, to other sales associates, to managers were very polite and made sure I was comfortable and informed throughout the entirety of the sales process. I am ecstatic with my new vehicle and have Terry Shea with Kelly Ford to thank.Thanks guys!

Best salesman I've ever had!

I was referred to your salesman, Taylor Heath by a friend. I received excellent service and purchased a 2013 Ford Edge. He was outstanding. Went above and beyond! Even installed my child's carseat in the new vehicle so it was ready to go. My advice is to hire more salesmen like Taylor. It would be beneficial to your dealership and your future customers. He is outgoing and fun. He was so nice to my family and I. I also appreciated how kind Carlos (the finance guy) was to my family. He made the process as quick as possible knowing that my 2 children were beyond ready to leave. Thank you Kelly Ford and specifically Taylor and Carlos!

Best experience at a dealership hands down!

Loved the service from start to finish! This was the best experience I have ever had at a dealership in my life! Thank you Austin for being such a wonderful sales person I will recommend you to everyone that I know! A special thank you to Sandra that worked on my car loan!!!!! You were AWESOME!!!!!! I couldn't be happier!!

thanks to kelly ford.

Kelly ford had a great experience. Thanks to Taylor Heath. Also thanks to Neil in service for helping my daughter. With her 2013 ford escape

Amazing dealer

Austin made my purchase a breeze! Friendly and professional at all times! Helpful and knowledgeable. I would certainly recommend him to friends and family in the future. The Manager and the Finance gentleman also added to the ease of the purchasing of my new car! It was nice to be in an environment where everyone seemed happy.

Everyone was very nice and helpful

The people where very knowledgeable and helpful. The purchase of my f250 went very smooth. I would definitly recommend Kelly ford.. Thanks to everyone who was involved..

Awesome Experience

I bought a car from Kelly Ford on 8/27/16. The salesman was Marc Camelleri. What a great experience! I would highly recommend this dealership to someone looking to buy a car. Marc was very helpful and gave us a fair price on a new car. I will definitely go there again when we need the next car. Ask for Marc. He is a salesman you would like to deal with.

Just bought a new F-150 at Kelly Ford!

Ron was my salesman and he is one awesome dude. Shoots straight from the hip! Not a BSER! Thanks Ron! I give you 10 stars!

Great car buying experience!!

It was so nice to work with Jerry in purchasing our new Escape. He made everything easy and took such good care of us in our buying experience. And....he followed through on every detail. We are happy that Jerry greeted us when we first arrived at the dealership. It was a pleasure to meet him and will highly recommend Jerry to everyone we know. Thanks, Jerry. Myra & Gene

Terry Shea rocks !

Terry was outstanding in every sense of the word .Attentive ,concientous , polite , responsible and very efficient . He made it a pleasant experince . I highly recommend him to anyone searching for a vehicle at Kelly Ford .

Our experience at Kelly Ford was excellent!!!

Roger at Bonnie From the minute we met Ron Orel at our first visit we connected immediately. his easy going attitude and ability to listen to our needs at wishes for car was wonderful. we was extremely satisfied with the time ,effort, and hard work Ron put in finding our dream car!! We would recommend him to anyone looking to buy a car. he is very knowledgeable about pricing, financing your car. Also his Manager Charlie was excellent!!!!!!

Texas buy in Florida

I live in Texas and sometimes Florida. From Texas, selected dealer (Kelly), sales rep (Ron Orel) and narrowed selection for a Florida car. The up-front work made for fast and stress-free buying when I showed up to make the deal. Top notch professionalism from Ron, Cheryl Shaton and Kelly people thru-out from initial online contact to a delighted drive off the lot.W

Completely wowed from start to finish!!!

I came in looking to trade my 2013 Ford Fiesta and left with a brand new 2016 Ford Focus. My salesman Marc was very patient, understanding of my budget, and his customer care was top notch. Not once through the entire buying process did I feel pushed to do something, and for me that is very important. In addition to Marc, I also worked with Phil, Doug, Charlie, and Carlos. They all worked very hard to get me the best deal and they too had unrivaled customer service. This was by far the best car buying experience I've ever had. Any further vehicle purchases I make will without a doubt be with Kelly Ford. Thanks again for everything and I look forward to working with you all again in the future. Chris Cash

Helpful easy purchase!

When I decided to buy a ford truck, I did most of my research online and took my findings to Kelly ford. I had talked to Phil Pettus over the phone and set up an appointment. Phil showed me around the lot and since the truck was not in stock he suggested that I order what I wantedand after a short wait I got exactly what I wanted, with no pressure and a very helpful sales. Thanks again Phil and Cheryl Shaton for helping me with the introduction to my new truck. Thank you both, John Harvey

Smooth Purchase, No surprises

I had been searching for a specific Fusion online and Kelly Ford had two on their lot. I am from Vero Beach and no one had one in the area. The price I was quoted was very good, actually a little lower than I expected. The process was smooth and the car was detailed very nicely.

"A great dealership with a dedicated, caring staff"

One evening, my wife shared with me that her "dream" car was a Ford Mustang. She was very specific about what she wanted her Mustang to look like, and the equipment she wanted on it (which told me that she had been thinking about this for a long time, but it was the first time she told me about it).I went on line to 'build' my wife's dream car, and the information was forwarded to some local dealers. The first dealer I heard back from was Kelly Ford and Jay McEvoy. Jay's attitude from the first conversation was one of "...let's get your wife the car she wants."We went in to test drive a car and were impressed by every single person we came in contact with. Jay immediately went to work finding just the right car, and three days later, my wife had her dream Mustang.At every step, there was commitment to making it happen, to seeing to it that nothing happened that was a surprise, and over and over again, it was stressed that it only counted if we were 100% satisfied. Many thanks to Jay McEvoy, Carlos Arciniegas (who rode herd oin the financing to make the deal happen (after Jay had found just the right car at just the right price), and Cheryl Shaton, who patiently described every single feature and option on the car (including the amazing Sync 3 system. Wow!).I know it sounds hokey, but it's true. We were treated like well-known and welcome friends at every level of our experience.

Second Purchase from Kelley Ford

A few years ago we made our first purchase with Kelley Ford for a Ford F150. Now that it was time to purchase again, we were back to make that decision. Our sales person Harold was great, he took his time with us, knew the product and when we decided to purchase, we felt we were dealt with fairly. Sandi in finance went over everything to make sure we understood exactly our financing arrangements, and Cheryl went over everything inside our new F150 explaining all our new "gadgets".We love our new Ford F150 - thank you Kelley Ford!

Great experience. So happy we came to this dealership.

Mike Casey was a very good salesman. He was very understanding of the situation and showed us vehicles we can afford. We purchased a beautiful Ford Focus.

Found what I was looking for

I found the car online and Jay was very accommodating to ensure i got a test drive and had all my questions answered. It was very no nonsense, and I left feeling confident I got a good deal.

2016 F150

Our experience at Kelly Ford was EXCELLENT. Chris Lefevre did an excellent job understanding what we were looking for and matching us up with the right vehicle. He was very flexible working around our schedule. We enjoy our new 2106 F150.

great service...

We had gone to 4 other car dealerships. The 4th dealership (Hyundai) laughed at us as. We had a certain amount of money we were going to use. But all 4 wanted us to finance the purchase and or up size the amount so we would have to finance. Kelly Ford was going to be the last stop for the day, After being sunburned, dying of thirst, and laughed at I didn't have a lot of hope. Brandon walked over and took the time to understand what we wanted. Treated us with respect. He found a couple of cars in a mater of 30mins. In 2 hours we where out the door in a 2010 Mercury. Very happy with service and purchase. The best car buying experience I have ever had. Thank you Kelly Ford and thank you Brandon.

Great experience - made good on other dealerships dishonesty

Kelly Ford dealers were AMAZING. The short story is my parents bought a car at Palm Bay Ford 1 year ago and were taken total advantage of. This was not Kelly forwards doing but they made good on the other dealers and wrongdoing and gave us a great deal a year on a new Ford Escape. Jay, and Doug, the best dealers ever, worked hard to get my parents into a vehicle! Everyone we encountered was very customer friendly, very pleasant, and made the experience fantastic.

Excellent Custom Service

Jerry Butler Perez at Kelly Ford is an exceptional, friendly car salesman. He listened to all my requirements for a new lease vehicle Thank you

Great, helpful, no pressure

I don't like most car dealers. These guys did a really good job of being very helpful while respecting my timelines and many questions. Support after the sale has continued to be great.

Good experience

Worked with Mike Casey and overall the transaction was a good experience. The haggle ratio over my trade was about a 2 on a scale of 1 being a quick response and 4 being hours of haggling Mike made sure that all items that I found wrong with the vehicle were taken care of.

excellent

My experience with Kelly Ford was overall very good. I worked with Terry Shea, and he was great I was left with no questions thank you

Amswesome experience, much better than expected!

Terry at Kelly Ford went above and beyond the norm to make sure I got the truck I wanted at a great price. Despite the dealership being a considerable distance from me I felt it was worth the drive and I was right. Terry helped me compare models and showed me options and features I wasn't even aware of, and I did a lot of research. You'll find that Terry will help you clarify all the confusion and help you make good decisions. He got me a better deal than I expected and the savings allowed me to buy an extended warranty and prepaid service which is important because I'm planning on keeping this truck until the wheels fall off! Sandra in the finance dept is a sweetheart and assisted me, like a friend, on which warranty and service package to buy.

My experience at Kelly Ford

I had been wanting to purchase a Honda CRV for a while. Went on line and found a good one at Kelly Ford. Gave them a call and was connected to Tristan set up and appointment. Tristan was a very kind professional young man. It was a pleasure doing business with him. Tristan explained everything very thoroughly with me. Also took time to explain things on the car with me. Great person to deal with.

Amazing place to buy a car!!!!!

We went looking at cars on a sunday afternoon at Kelly ford and met Tristan Palmer. He asked us what we were looking for and we told him we were looking at edges and explorers and we didnt know if want ecoboost or v6. so we test drove 2 edges and 3 explorers we found the the right one for us and didnt feel any pressure from Tristan and staff to buy anything. Sandra in finance was great to work with she made every thing so easy and explained every thing very well. My wife and I feel like we were treated like family!!!!! Thank you so much!!!Ronald Hyer

Another Great experience at Kelly Ford

Phil Pettus was my salesman and this is the second vehicle I have bought thru Phil. He is a professional and very nice to deal with. I recommend Phil Pettus if you are considering buying a car. Very honest person to deal with.

Exceptional Staff and Outstanding Customer Service!

These people are the nicest and most accommodating and will genuinely bend over backwards to ensure that you are happy with your experience at the dealership. I extend a big thank you to Jocelynn, Jay, Phil, Jon, and Curtis for your patience and understanding and time taken to educate me along the way. You truly made my experience a positive one -- I even got a few laughs in during the process! I also extend a special thank you to the Shuttle Driver -- what a nice man and very punctual and nice conversationalist. I will highly recommend Kelly Ford to anyone looking for a new or used car!

Excellent Experience Overall

My experience with Kelly Ford was overall very good. I worked with John Alligood, and he was great throughout the whole process! I didn't feel any of the pressure I did when looking at other dealerships, and he was helpful and understanding throughout. I would highly recommend Kelly Ford as a whole, and John in particular.

Positive Experience with no pressure

My experience was very positive. He worked hard with his sales management to get me a good deal on a truck I was interested in. He made sure I got all my issues answered. I felt very comfortable with all of the sales and service staff I interacted with. I would recommend this dealership again. This is my 4th vehicle I have purchased from Kelly Ford over the years.

What a Great Experience!

I set an appointment with Terry Shea and when I arrived he had the Escape ready for me to drive. He was so professional and I felt completely at ease during the drive and working on price. The whole managment team was extremely friendly and helpful. The price was fair and the I can honestly say I had a fun time buying a car! Thanks so much Terry....I would recommend Terry Shea to anyone interested in buying a car.

AWESOME!

From the time I stepped onto the property, Tabby never left my side! I had a great experience for it was my first time purchasing a vehicle! Tabby walked me through each step of the process and really made sure I understood EVERYTHING! The whole team at Kelly Ford was so nice and helpful! You always hear horror stories about buying vehicles, but that was not the case at all! Everyone was so pleasant and not "pushy"! I would definitely recommend Tabby Collins for all of your vehicle needs!

Great Customer Service

I recently purchased a vehicle at Kelly Ford in Melbourne, Florida, My wife and I had a tough situation when one of our vehicles needed a major repair and we still owed a substantial amount on the car.The team at Kelly worked hard for us to try and find a solution and overcome the problem. After much time and effort they were able to find me a vehicle that would work with my budget and effectively resolved my dilemma. Absolutely no pressure unlike many car dealerships I have dealt with in the past.Larry, Carlos, and Vinny were extremely helpful and I am completely satisfied with my experience.Keep up the good work guys!!!

Tremendous Customer Service at Kelly Ford!

I returned to Kelly Ford after a very quick stop while I was in the Melbourne FL area because the professionalism the staff displayed answering my questions. My thanks to Terry Shea, Phil Pettus, Jon Powell, and Charlie for making my purchase of a 2016 Focus ST a breeze. All were straight shooters and professional at all times. I appreciated the patience and integrity these individuals displayed while I contemplated my purchase. Each was responsive throughout the sales process all the way through pickup and delivery.

Simple process, quick service and friendly staff.

I'd like to thank Tristan from sales and Jon from finance for making our truck purchase quick and painless. Tristan was not pushy during the initial process. He listened to what we asked for and showed us several trucks to fit our needs. He made sure we new exactly what we were getting compared to other vehicles. We discussed our price point, which they met without any issues. Once we hit the finance area, Jon checked several banks to make sure we got the best possible interest rate. We had our nine month old daughter with us through the process, so Jon made sure to be as quick as possible. Jon did not miss a beat, he went over several protection plans before finalizing our paper work. I am thankful for his thorough but speedy presentation. Again, thank you both for such a great experience!

My Dad buying a new Fusion

I would like to say that Jerry Perez was very good To my dad he worked with him we came to just look around and he ended up buying a new 2016 Ford Fusion and he really likes it. Thank you Jerry you are very professional and would recommend you.Ronald DucharmeLenny Ducharme

Great experience-

From looking at cars online, test driving, finance staff to driving off the lot, all in all a great experience. All staff members were friendly, helpful, and professional.

Fast and friendly service.

Service was on point. Let me take the vehicle to get my child from school. Did not try to do the normal overprice game. Bathrooms were amazing. Everything was great. Extremely happy!

Satisfaction

Greeting readers,Just purchased my 2016 f150Sport,could I be happier? The answer is NO.This was my second purchase from Kelly ford and my most professional salesman Mike Casey and John (sorry I can't remember his last name, no disrespect John).These guys are true pro's who can solve any situation.Thanks again for your dedication to my being a satisfied customer.

It is truly a coustmer friendly Dealership

Just bought my 2014 Ford Edge, had it for three weeks when low tire pressure light came on. I call and made an appointment . Took car in to dealer where they found one of my tires had been patched and that was what was leaking. The sales manager Mr. Charlie McCarthy told them to put a new tire on my car. No hassle no payment . I just want to thank all the people at Kelly's Ford. From my sales person Mark Ross and all the personel thank you on a job will done. I will tell everyone what a great dealership you have.

No Pressure

The dealership demonstrated good faith. My salesperson, Reggie, was terrific and patient. He had me drive and compare two cars - and pointed out the merits of each one. I decided to go with a new Mustang.Well run store - I was processed through finance in short order..I never felt any pressure. This is a family owned operation - everyone has an interest in its success. No Auto Malls for me..All is well.

Purchase of used car with "Internet Jay"

I would rank internet jay as a 10/10 with excellent assistance in purchasing a used car. He was very helpful, pleasant, professional and answered all my questions. In addition he followed and was very helpful.

Satisfaction Guaranteed

I have been a customer for over 20 years and have purchased and/or leased multiple vehicles. I keep coming back because everyone there always treats me with honesty and respect.

Purchased a 2013 Explorer 2/14/16 from Brandon at Kelly Ford

Brandon was extremely helpful. I avoided going to a dealership because of how unpleasant that process can be, but Kelly Ford was awesome. I am now in the market for another SUV and will be contacting Brandon at Kelly Ford.

New to town, glad we found Kelly Ford

My husband and I went to Kelly as the first stop on what we expected to be a lengthy new car search. But after meeting Reggie and the staff at Kelly, we knew we had found the right place. They were patient, kind and pleasant to work with. They were also incredibly fast and efficient in terms of financing and getting the car ready for us to take home. I would highly recommend Kelly and should we ever need a second car, we will absolutely start there.

great service and car selection

My only regret with my recent car purchase was that I didn't do it sooner. My husband and I were looking to replace one of our vehicles and had a good idea what we wanted in our new car. Ed took us around and showed us the different ones they had in stock with the various options on each one. Kelly Ford had a great selection and we were quickly able to find the one that fit our family's needs. We got a good trade in for our old vehicle. I would definitely visit Kelly Ford again the next time we need a new vehicle.

Everyone my husband and I dealt with were extremely helpful.

A problem came up just as we were to close the deal and all the guys were patient & helpful.We were there for almost 6 hours and everyone was pleasant the whole time.

Purchase of pre-owned truck

My husband and I came to Kelly ford because of a Internet ad I saw for an F150. We made an appointment with"Internet Jay". Jay gave us a test drive. He could tell we weren't happy with that truck. He suggested we look on the lot to see what else was available. We could tell he had our best interests as motivation. We saw a truck and went on a other test drive. We chose to purchase the 2014 red F150. Internet Jay was very accommodating, carrying our offers to the sales department. The sales department and Vinny Amore was friendly and helpful and we made a deal. All subsequent paperwork was handled smoothly and quickly. We are happy with our purchase.Bill and Kathleen McCarthy Sebastian, FL

Great experience!

Me and my wife decided on getting a used Ford Focus. Chris helped us with everything, and we are very pleased with our purchase. Got a fantastic price on the car and Chris was very friendly and informative.

Dishonest....

My experience started out great... until I signed the papers to get the deal done. After that, it seemed to go down hill. Promises were not kept & I have no use for dishonest people

THANK YOU KELLY FORD!

John Alligood rocks ! Thank you to this great salesman and the Kelly Ford team for a very pleasurable experience purchasing our vehicle. We will definitely be back and we will highly recommend John and Kelly Ford to others we know who are car shopping.

Terrific!

Terry Shea was excellent in helping me with a special request - prompt and friendly. He certainly went "above and beyond." I would recommend Kelly Ford.

Great experience

Had another great experience at Kelly Ford with Phil Pettus. This is the fourth car for the family that we have purchased from Phil Pettus.If you want to purchase a car without being pressured I would high recommend Phil. He is very friendly and knowledgeable. Looking forwarded to purchasing another car from him in the future.

Excellent

They give great service to buy a car or sell one.Very friendly people and helpful. They go out of there way to make sure you are happy with your new car.

This experience made my day!

The employees at Kelly Ford are truly great. I went there with my Grandpa and my best friend to finance a used car. My car salesman, Mike Ross was attentive to our needs and empathetic to our budget. We wanted a car that was safe, affordable, pretty new in years (2011+), and of course pleasing to the eye. Mike immediately found the perfect car for us, it was above our budget. He went above and beyond to get it down to a price we could work with. I was also very impressed with Jon Powell in financing. He was very thorough in explaining everything in the paperwork; he answered all of our questions, and addressed our concerns. He also successfully got the bank to lower our monthly payments and interest rate. Everyone was just so nice and treated us like they would want their daughters to be treated. I could not be more satisfied with my experience here.

Quality Sales and Service

I always find the right vehicles working with The team at Kelly Ford also the transaction process is the best in the industry always putting the clients needs first

Jay McEvoy is the best!

We had an excellent experience buying our certified pre-owned 2013 Ford Escape through "Internet Jay" at Kelly Ford in Melbourne, FL. He has a great attitude and never tried to upsell anything we were not interested in. All of the other people we worked with or met at the dealership were very courteous and kind, especially to our children (ages 5 & 2).

#1 Car Dealership

Kelly Ford is the premier car dealer. Everyone there is very kind, helpful, and amazing. They will get you the best deal on any new or used vehicle, and ensure that your experience there is supreme. If you're shopping for a car, shop Kelly Ford!

Online car purchase

the staff at Kelly Ford was friendly & responsive - I could tell they really care about customer service. I contacted Kelly Ford via the USAA buying service & they responded to my online query quickly & gave me everything I needed to research the car I wanted.

Fantastic Buying Experience

I worked with Terry Shea in the Internet Department, Chuck the department manager and Sandy in finance to purchase a new 2016 Ford Escape from Kelly Ford's inventory. Terry answered all of my questions honestly and had our new Escape ready for our test drive when we arrived at the dealership. Chuck helped explain the ins and outs of the Ford rebates and dealer discount.Everyone at the dealership was very attentive and a pleasure to work with. The folks at Kelly never let is sit alone while we were negotiating and closing the purchase.Sandy in Finance was super organized and efficient with producing our finance documents. We needed to visit the dealer the morning after our purchase to change our state registration information. Carlos jumped in in Sandy's absence and got me on my way in 20 minutes.I would highly recommend Kelly Ford and Terry Shea in particular if you are interested in a Ford vehicle.

Surprisingly impressed.

I would not hesitate to refer anyone to do business with the ethical, kind, courteous, professionals at Kelly Ford. The Kelly Ford Staff is far superior to those of competitors. The one plus hour drive from my home to this dealership was definitely well worth my time. Just this morning I referred an acquaintance to Kelly Ford giving her directions from Port Saint Lucie and advising her the drive is well worth her time.

Great Experience

I have been in several dealerships in recent months and I think Kelly has been the best. Everyone we had contact with was pleasant and professional. They person answering the phone made me feel like she was interested in my reason for calling. Our salesman Ron Orel was great to work with and I think we ended up with the best deal. We traveled from Daytona Beach to see the car we were looking for and it was worth the trip. Keep up the good work!

Absolutely wonderful new car buying experience.

I have to say from the moment we stepped foot on the lot at Kelly Ford in Melbourne, Florida the service was above and beyond. We had two of the BEST salesman helping us every step of the way. From friendly smiles to keeping up hydrated they really made the whole experience a 10!!!! I highly recommend anyone looking for a new or used car to check these guys out. Ask for Terry Shea or Jerry Butler you will not be disappointed. We walked in not knowing if we could afford anything and left the lot in a perfect vehicle for our family. Jon Powell in the Finance department makes miracles happen and what a pleasure it was working with you all. Customers for life. - Mr. & Mrs. Cooper

Genuinely helpful

Had a great experience with Austin, he was polite and helpful and made things so easy for our family to purchase a new car, gave us a very fair deal and made it fast and easy since I was a mom and had 2 kids hanging out the whole time.....would definitely recommend him and Kelly Ford.

New Ford F 150

This is my second purchase from Kelly Ford, my first was a 2013 Ford Fusion and the sales and follow service has been great. Today we took delivery of a new Ford F150 and our sales person was John Alligood and he went beyond just the sale to make us happy. The detail was going on and he went out to help clean the windows to get us on our way. Thanks John.

Ladies go buy your new car at Kelly!

As a single female who has not purchased a car in some time, I was very apprehensive about how stressful car buying would be. Decisions as to what make, model etc . Kelly Ford had several of the models I was interested in trying so my son and I decided to stop by. We were greeted by salesman Reggie Morton who assisted us and found a car we were interested in. Reggie was very easy to work with and along with Carlos Arciniegas secured my financing and I drove home with an hour or so in my new car. Never owned a Ford before and love it!

THANKS TO THE KELLY FORD TEAMWORK!

I RESEARCHED SEVERAL DEALERSHIPS IN SEARCHING FOR A CAR THAT WOULD FIT MY EVERY NEED. INTERNET JAY SENT ME A REPLY QUICKLY AND I MADE AN APPT. TO VISIT HIM AT KELLY FORD IN MELBOURNE, FL. SINCE I'VE BEEN HAVING PROBLEMS WITH M.C.I. (Mild Cognitive Impairment due to the death of my husband recently and added stress from selling our pool home), he was very patient with my every concern and need. He was assisted by Chuck Cooper and Sales Mgr. Charlie Algieri-McCarthy. Charlie took care of creative financing and a fair trade-in price on my Chevy Cobalt . I am moving into the 21st century with the Rear Camera, and Vice Control features! And, I'll be getting help from Mike Curtis to set up my Smart Phone with my new Ford Focus.

Excellent Service!

During the past few months we were in the market to purchase a new vehicle. We had been in contact with other dealerships prior to this point and were very frustrated with the sales people that we had dealt with. On the July 04th weekend we contacted Kelly Ford and were put in contact with Tabby Collins Sales Consultant. We told her the type of vehicle that we were looking for / price range. We arranged a meeting with Tabby and were very pleased with the service we receive from her and very quickly we realized that Kelly Ford was the dealership that we wanted to work with. It was a pleasure dealing with Tabby Collins. She was very friendly, happy, a good listener and more importantly was very knowledgeable and more than willing to work with us. After looking at many vehicles, she was able to find the SUV that we absolutely fell in love it. We would also like to extend to the appreciation to Charlie Algier - Sales Manager, Vinny Amore - Sales Manager, Sandra Smith - Finance Director AND Tabby Collins - Sales Consultant.They truly worked as a team and all played a very important part in making this a great experience.We will be returning to Kelly Ford in the future for our next buying opportunity.

Great Customer Service from Management

The service technician "strongly recommended" that I get a rear differential service performed on my F-150 while it was already in the shop for brake work. It cost $200 extra dollars. The owners manual says this should be done every 150,000 miles! My truck only had 49,000 miles on it...After posting this review, I was contacted by Bobby Brown, who apologized for the mishap and refunded me for the improper service that was performed on my truck. I really appreciate the great customer service!

A life saver

If you are ever in a predicament and need a life saver, contact Charlie! He has helped me so many times now! He is the reason for my repeat business! Charlie and Kelly Ford are amazing and I highly recommend them! To add, Dan is the man with the plan! He is very knowledgeable, helpful, and reassuring! I really appreciate you guys!

Friendly service!

We were only planning on looking at new vehicles when we visited Kelly Ford. We dealt with Terry Shea over the Internet and he had the vehicles we were interested in all lined up to test drive with us. He was very knowledgeable, answered all our questions and dealt with us in a very courteous and professional manner. Our experience was so pleasant that we opted to purchase that day.

We recommend it!

Very friendly environment, excellent customer service! My husband and I went with our three little children, and the staff made sure they were entertained and happy the whole time. Plus, we got a 0% financing interest!

Easier than we thought

From the moment we inquired about a vehicle on the Internet the response from Jay at Kelly Ford was fast and friendly, not pushy. When we were ready to come in Jay had the cars ready that we wanted to look at and we moved quickly to signing a great deal with him and thanks to Charlie for working out the rebates and discounts. The next day we went back to find our new car meticulously detailed and all the paperwork in order. Sandy made it all easy to complete and we felt our overall experience at Kelly Ford was amazing. What a great team... No pushy sales techniques, no bs. We got what we came for and feel that our service experience will be the same. Thanks to Cheryl too for all of the great tips about the new sync tech. We probably are customers for life. Thanks to all involved. Gary and Penny Reed

Amazed! I was taken care of so beautifully.

It was a pleasant experience for buying my first car and being able to walk in and walk out with a car, and the deal that I got was awesome! Thank you God and Ron Orel at Kelly Ford...

What a great experience!!

Head a fantastic buying experience at Kelly Ford in purchasing our 2016 Ford Fusion!! Our salesman Harold Pacquet was so helpful and let us look around without any pressure tactics!! He even let us test drive the car to our house to show my wife ! He held the car for us until we came back the next day!! Needless to say we did buy the car and absolutely love it!! The buying experience was so easy and that was because of Harold !! Also like to thank Carlos Ariciniegas for his help with our financing!! We would highly recommend both Harold and Carlos to our friends and family!!

Another Grerat Buying Experience

I purchased another new vehicle from Kelly Ford over 4th of Juy Weekend. The staff and level of service is outstanding. Phil Pettus is not your typical pushy salesman, he is extremely helpful and really worked hard to help me find the right F-150 I was looking for. It was clear to me that Phil was not just trying to push me into a vehicle to make a sale, but really wanted to get me into right vehicle that I would be happy with. Phil also worked hard to find all possible rebates to get me the best price possible.My first vehicle purchased from Phil at Kelly Ford was so easy, I actually thought it was a fluke and I got lucky, but I was pleasantly surprised that my second purchase was just as easy as the first. Everyone at the dealership is friendly and super helpful and that includes Cheryl Shaton who spends plenty of time going over all the details and set-up of a the new vehicle.

Excellant Service From Anthony Breitbach and Janet Lynn

Keep up the Good Work, Tom McCormick USAF Retired Col from Melbourne Beach I hope I can use our Services in the Future. Good Work Anthony and Janet

ED and Donna

My wife received a promotion from Palm Bay Ford. On July 2nd we went to Palm Bay Ford with two things in mind. First to see what she won and the second was to test drive a Fiesta. When we arrived there a very pushy salesman approached us taking the promotion and telling us to sit down by his desk. I told him that we just wanted to see what she had won but he just said well it will not hurt to sit down at that desk. He then opened the computer and spent time asking questions and typing information. He finally gave us the gift card we won. At that point we left and did not ask to test drive anything as we knew we did not want to deal with him any more.On July 4th we decided to go to Kelly Ford to see about test driving a Fiesta. Jerry met us in the parking area where the Fiestas were. We went to a test drive and let Jerry know we were not at this point looking to buy a new car as we had a 2015 Focus we had bought in December. During and just after the test drive Jerry explained many of the features of the car. As the test drive ended Jerry asked if he could put together something just to see what it would cost. We said why not. When came back with a proposal we were pleasantly surprised as to what it would cost and decided to buy it. If Jerry had been the least bit pushy he would not have made that sale. After the sale Jerry got into the back seat of the car to again go over the features of the car. He also programmed my wifes cell phone to work in the car (no one ever programmed her cell to work in the 2015 Focus). I would recommend Jerry to other people looking to purchase a car.

U are # 1

This is my 4th purchase at Kelly Ford. I return because of the Great customer service and caring people. I am not just a number to them when I have to have my car or truck serviced. Many of my friends and family have gone to you all and say the same ...Keep smiling doing a great job!

Ed's review

Jerry Butler Perez was the salesman I purchased a 2016 Fiesta from on July 4, 2016. I had purchased a 2015 Focus from a different dealer in December, which was the vehicle I traded for the 2016.Jerry took the time to show us about the many features on the new car. He also set up my wife's cell phone to work in the car. No one at the other dealership showed us how to use the cell phone with the other car.After the sale of the car and before we left Jerry go into the back seat and walked us through many of the things about the car.

Finally A Dealership That Cares

I just had my first experience with Kelly Ford and could not believe the customer service. This dealership has the best customer service I have ever seen. I traded in my car and got a great price. I bought a new GT premium and had a supercharger installed. There was a couple issues with my paint and they handled it with no issues and the body shop did a fantastic job. The biggest thing was I did not find the paint issues, they did. I was getting ready to leave after my mustang purchase and the car had just been detailed. They pointed it out to me and said don't worry we will take care of this. That is a dealership with integrity and honesty. The supercharger installation was awesome. The mechanic did a fantastic job. I did not know exactly which supercharger to buy and they took me step by step to help upgrade my mustang. The fiance manager I dealt with was very professional. The dealer manager was polite and professional. I recommend this dealership 100% and any person who chooses otherwise is making a mistake. Great people! My salesman Phil did more for me than any other salesman I have dealt with in the past. He took care of the car, updating me on my supercharger progress and checking in on the couple paint issues they found. Do yourself a favor and go by Kelly Ford. You will not regret it!

Positive and determined to find me the right car.

My husband and I went in to Kelly Ford to look for a new family car. Mr. Terry Shea was very helpful and very honest! He helped us find an affordable vehicle and one that was going to be safe for our baby and my family!! Everything about this entire experience was made very pleasant and very smooth thanks to Terry and his team!! We will be buying our vehicle with them!!

My family and I had an all around wonderful experience

The professionalism, courtesy, and hassle free approach made our car purchasing experience a pleasant and rewarding one. The sales representative, Mr. Marc Camelleri, guided us thru our buying process and clearly exhibited all the attributes mentioned above. He was patient, extremely informative, and responsive to all our inquires. The service we received in the financing department, Mrs Sandra Smith, exactly reflected the experience provided the initial car sales process. Again, this car buying experience a Kelly Ford was an exceptional. After having bought three carts from other Dealers and car brands this has by far being the best car buying experience.

Great experience at Kelly Ford

I was in the market for an F-150 and Jerry, my sales representative, was very helpful in showing me the different options and types of trucks available. Once I decided on the truck I wanted, the negotiation process was actually a pleasant experience. This is usually not the case when purchasing a vehicle. Once a final price was determined, the paperwork process was quick and painless. Overall a very good experience.

Great people great experience

Reggie was excellent to deal with his knowledge of vehicles was great answered every question I asked told me to take my time on vehicle choice nicest sales person I have ever felt with I have been buying cars for 50 yrs everyone at Kelly Ford was friendly and helpful Stuart Mulholland

Quick purchase

Terry Shea was a great salesperson to deal with. We found our vehicle and purchased it all within a few hours.Thank you very much

Great Service

Everything went smoothly and I am very happy with the purchase. Marc was excellent and thorough. looking forward to the next time. Thought the extended warranty was a little high but other than that everything was great.

Austin my sales guy was awesome

I had already visited another ford dealership so I was apprehensive going into another. The moment I was greeted by Austin I knew I was in the right place. It was a long shot getting me what I wanted but he didn't get pushy. He listened to my needs and wants offered suggestions brought in a senior salesman to assist and got it done. He was super nice to my son which goes a long way in my book. I will refer anyone interested in a new car to him and will only go to Kelly ford for my automotive needs.

Great experience

My salesperson was Dan Geitz. Very friendly and courteous as was everyone at the dealership. Met my every need. I will recommend Kelly Ford to my friends.

Great Service

Kelly Ford had an excellent selection of cars and all the staff were friendly. Terry Shea was very knowledgeable and answered all my questions. I did not feel pressured and my experience was enjoyable. I will recommend the dealership and Terry to others in the future.

amazing experience