Kelley Chevrolet

Convenient

We had looked online and had a vehicle in mind when we arrived. Matt Hoagland helped us decide if it was the vehicle for us and it was!

Kelly

Process went smooth, Arturo was very patient with us because we were not real sure what all we wanted. He was good giving us the facts about each car. Good guy to work with

Katie

Jed was very helpful selecting a used car for our family.

Excellent

Jon took ownership of us as his customers and worked for us and our needs! Very happy with our new car and experience! Made everything quick and easy for us!

Another good experience

For the 2nd time in two years I purchased another great vehicle from a very hard working Kelley Chevrolet Dealership. I went in with low hopes of getting into a safer more reliable vehicle and they made it happen... again! Thanks to all the staff for making this happen again I really appreciate your time.

Mazda cx9

Scott was very polite, professional and helpful. I live 87 miles away & he made me a reasonable offer on my trade over the phone. I was on the highway coming in to buy the vehicle when I called on a different used vehicle with an amazing warranty which I ended up purchasing. I'll need to buy another vehicle for my wife in the near future & Scott is the caliber of salesman I'd choose to work with. Thanks for your helpJosh

Fantastic sales staff

We really enjoyed working with Kelley Chevrolet. Even though we purchased another vehicle, our shopping experience at Kelley was fantastic. The sales staff was very friendly and knowledgeable. I recommend Kelley Chevrolet anytime!

Great car and salesman

I was asked what I was looking for, did a test-drive and was treated with respect. Mike Rosine was easy to work with and had my car ready when I wanted it. He went over many new options on the car, so I felt comfortable with the car. I would definitely buy another car from him.

Extremely Satisfied customers

My husband and I just purchased a 2016 Chevy Tahoe from Kelley Chevrolet. Steve Croy was our sales guy.I have never worked with such a great guy! He was hands down the best in sales that we have ever worked with. From getting us all of the options we were looking forand he got it to us for the right price! Thanks again to Steve Croy! You deserve a promotion! You have done an outstanding job!We will be back!

2016 Sierra

Dealt with Steve, he was very courteous , friendly, and professional. The whole exp was the best ever when dealing with salesmen.

Buick

I truly enjoyed the experience with the sales rep named Jake he understood what I was looking for and assisted me in find the car that purchased.

2016 Chevrolet Colorado purchase

I enjoyed working with the salesman, Drew Topp. He was easy to work with and knowledgeable. He was very thorough when going over the features of the new vehicle.

Blue Z71

This was the best ( ever ) experience I have had when dealing with " A Car Salesman ". Steve treated me like a friend not just another customer. Every one was great to work with which made deal go smoothly.

New truck

Wanted to trade my truck in on another used truck. Couldn't come to an agreement so I left. Salesman continued to work after I walked out the door. Called me back an hour or so later with a proposition. Walked away with a new leased truck with a good monthly payment.

Awesome Experience

MY Dad has done business with Mike Kelley for 17 years. I just paid cash for my first truck and also referred my father in law to Mike to trade in his truck. Mike is an AMAZING salesman! I feel like he is going to bat for me and not against me! He makes the deal work for me and what I want and apparently still is able to make it work for him! I would most certainly recommend him to others!

very good

no high pressure . worked in my budget. very understanding. the whole deal was very easy. they help me feel like I was part of there family

Great experiebce

I would recommend Kelly Chevrolet because of the friendly service provided. There was not a lot of pressure and we were given the best deal at the time.

bought used car and had it shipped

I bought a car over the internet and was nervous about the process. Craig was very helpful. He over-nighted documents and guided me through the process. The vehicle is as advertised and their service department did a nice job detailing it and getting it ready. They also coordinated shipping and it went like clockwork. The vehicle was delivered at the promised time.

Excellent Routine Service

Excellent customer service, quick attention to the scheduled work and the price surprised me in a very pleasant way. Great job!!

Great experience purchasing vehicle

Great experience and customer service. Steve Croy was very helpful and patient and worked to get us a great price. Very happy with overall experience with him, Brian Lytle and entire team at Kelley Chevorlet. Everyone very friendly. Our second purchase with them. Very pleased.

First New Truck

Went to buy my first new vehicle at Kelly Chevrolet. Had a great experience, the salesman was great to work with ( Steve Croy). Had no complaints and I would definitely buy another vehicle there.

New truck purchase

Worked with John Kelley, excellent guy, excellent service! This is the third purchase we've made through John, and we will definitely return again! Thank you so much!

2nd visit better experience!

Thanks to Roger who Walt recommended, and for Brandon. We appreciated their patience and staying late for us. The first time we were there Not 1 person acknowledged us. Because of Walt we went back.

Amazing

Steve Croy aka the new guyDid great to get me in to a camaroWould go there for anything I need Plus u can joke around with Steve I like that!!

Adam is awesome!!

If you need a person to trust and take care of all your car needs...Adam is your guy!! We've bought many vehicles through Adam at Kelly and will continue to do business with Adam. Just a great guy!!

used-new to me

Sales people were very friendly and helpful,answered all questions.One of the cleanest dealers I have seen. Helped me stay within mybudget, added fuel to get me home. Thanks!

Great service department!

Even though I was just getting an oil change, Kelly made sure I had another car to drive while my car was being serviced (and wow was it a nice loaner!) Very efficient process and friendly staff!

nice and freindly

steve croy was are sales men he made are experience very relaxing and lots of laughs and most important very friendly thank u for the time given

Arturo is the coolest

Arturo found us 3 awesome cars for our family. He's the best! He helped us out a lot and got us all perfect cars.

Great

Overall service was terrific. Enjoyed and test drove the car I wanted

Excellent service in all departments!

Our salesman, Adam, is extremely personable, knowledgeable, and professional. When you get such great service, why shop anywhere else! Adam has helped us purchase several vehicles and we just had my cousins purchase a car here as well.

New Truck

Adam Williams treated us with respect and would definitely buy from him again . Will be letting friends and family know about Adam Williams and Walt Royer.

Kelley Chevrolet

We Just purchased our third vehicle from Kelley Chevrolet and once again we were 100% satisfied with the service we received. Big thanks to everyone at Kelley.

Trust is necessary when buying a car

Kelley Automotive offers integrity, competitive pricing and quality vehicles whether you're buying new or used. Buying a car can be a very stressful activity that ultimately can't be avoided, but Kelley replaces the stress with confidence that your needs will be met. We have purchased both personal and business vehicles from Kelley over the last 15 years with complete satisfaction. Working with Chuck and Jon Kelley at Kelley Chevrolet has been particularly satisfying. They truly care about the customer. Whether buying new or used, check Kelley first. You will find that buying a vehicle is a comfortable, one-stop process!!

HORRIBLE CUSTOMER SERVICE

I worked with Stacy at the Lima Road Service shop and it was the worst experience of my life. She was impossible to get a hold of. She had my car for an entire 2 days before she contacted me to tell me what was wrong with it and she also decided to call me at 9 at night when she did call. I called three or four times and left one voicemail the first day to get a hold of her. When I could not reach her I drove to the shop and when in and she said I could take my car and bring it back Monday to hear back from my warranty company. When I went to get into my car the WHOLE ENTIRE FLOOR IN THE BACK SEAT WAS TAKEN OUT AND NOTHING WAS PUT BACK TOGETHER!! I told her to keep my car until Monday and I would come back and get it. Come back Monday and my warranty company would not pay for the part so I decided to find a different rate. When I got back into my car the floor was still COMPLETELY torn apart and nothing was put back together. Some guy came out and put it back together for me and apologized and told me he would call me the next day with an explanation why it was not put back together. No call the next day.. No call ever. I paid 92.00 for my diagnosis and took it to another transmission shop which said there is absolutely nothing wrong with my trans and it is my engine. And Kelly Chevrolet wanted to charge me 1200.00 for a trans part I do not even need. And Stacy asked me 6 or 7 times to let them put in a new battery for over 200.00 dollars and I kept telling her no I could get it cheaper somewhere else (Walmart 115.00) but she kept trying to push me and push me. I am so unhappy and should have asked other people because when I told them my experience here they are said the same thing! HORRIBLE HORRIBLE SERVICE! I have never written a review in my life, I usually let things go but this is just absolutely ridiculous. If you want a timely response or a response at all.. DO NOT COME HERE!

Great Service at Kelley Chevrolet

I came in for an oil change. Corbin was very good and even help me with my blue tooth trouble shooting issues. Also my salesperson Mike Rosine even chatted with me, while I was waiting on my car. Awesome customer focus and Thank you!!!

Great Service

I came in looking for a used car and found one I liked. Andrew Stephan was really great and made the process very easy. It was a great experience

Purchase of a vehicle

Great place to do business! Jon Kelley was my salesman and did a very nice job in not only buying my vehicle but also with additional assistance I requested for my vehicle.

Steve Croy Rocks!!

Our truck buying experience was actually fun and easy. Our Salesman, Steve Croy, actually made it a fun and painless experience. He was extremely helpful and always available for questions/concerns etc. He definitely made the difference. We walked onto the lot for the first time just 'browsing' - not really intending to buy anything this soon but he made the process smooth and enjoyable. He made all the difference in the sale and I will definitely recommend him to my friends/family! Our Finance guy, Brandon, was also great. He made that lengthy process of signing on the dotted line seem like menacing and actually easy. He was very personable and knowledgeable. Thanks to both Steve and Brandon for making our experience great!

They got me the deal I was looking for! Top notch

They got me the deal I was looking for! Were very helpful with getting me my fathers employee discount, since he is deceased, and my mother didn't know any of the info needed.

Buying a used car

The salesperson Atoura was & Brian were very helpful in closing the deal. Atoura explained everything clearly and I was happy with the service. Glad I went to Kelly 1st

Great Experience & Astounding Staff!

Our salesman Arturo was fantastic! He listened to our needs and found us the perfect vehicle. Everyone at the dealership was kind and honest and made the transaction a breeze.

Shopping for new car

I was very pleased with Kelley Chevrolet. My one complaint was that I was not told until I asked about the 3559 miles on the Equinox that I leased that the vehicle has been a "loaner" vehicle. I am wondering abouthow this will affect the warranty. Otherwise, the experience was a good one. The salesman, Roger was very nice and knowledgeable and the finance manager, Brandon was nice. the facility was very nice.

Great experience

Kelley Chevrolet has a great selection of Certified Pre Owned vehicles. Kevin Turner is an excellent salesman and was very knowledgeable of each vehicle we considered. He made the whole process easy!

Exceptional service!

I am a mother of two and was interested in upgrading to an Acadia. I came to the dealership on my own, Steve Croy was exceptional. He took the time to find the perfect car to fit my wants and needs. And I'm pretty picky. He never applied any pressure! And as a woman coming to the lot on my own he was very professional! In the past at other dealership this isn't always the case. Steve was amazing! He really strived to find me the perfect car! I highly recommend Steve!!

Best car buying experience ever!!!!

Adam is a great salesman all the way around. He's personable, funny and easy to work with. He's very knowledgable of his product and he will do whatever it takes to find/locate the vehicle you are looking for. Great customer service from Brandon in finance and Chuck the owner. Everyone makes you feel very welcome and comfortable.

New truck

Staff was not pushy or try talking me into buying a car. They was very good & answered all questions. Very good experience! Would tell all my friends to go there.

Sales thru Finance and Delivery 5 star experience!!!

From the selection of cars to the condition of the show room to the knowledge and support of the sales staff and all of the departments we talked with, we had an absolutely great experience! They really know how to make the hassle of new-car shopping and buying a really great experience! Steve our salesman was outstanding!

Very pleasing

Steve Cory was amazing to work with. He knew the vehicle we were looking at and helped get what I wanted out of my other vehicles. Very good experience.

Great Experience, need more Volt training

Kelly Chevrolet people I dealt with were professional, courteous, and on time! My only complaint is that in general, the staff was not well acquainted with the Chevy Volt. One of the guys (sorry, I forgot his name) did take time to explain how everything worked inside on the dash, and that was very helpful, but he seemed to be the only one that new much about the Volt. In general, I would suggest that everyone take more training in selling the volt. It is an awesome vehicle that Chevy should be very proud of. It is the way of the future!!!! So far, I Love my Volt!

Easiest purchase that I have made

I really enjoyed having steve Croy as a salesman he was polite at all time and very knowledgeable about all 3 vehicles that he showed us. I would recommend him to my friends

Couldn't be happier

Everything went very smoothly. You guys were able to meet all our needs and even come down on the price to where we felt comfortable! Although it wasn't the quickest process, we knew that we were taken care of and everything was being handled in a timely manner to make sure nothing was missed. Even after us making you jump through hoops, we could not have been more satisfied with the service we received.

Successful buying experience, every time

I have purchased 4 vehicles in 7 years from Kelley, and serviced each with them. Chuck Kelley and Matt Getty cut to the chase and please customers - customer satisfaction all the way around.

Delivery

New Car Delivery Clean Up Was Terrible. Truck Had Bugs Tree Sap And Dirt Still On It. Truck Should Have Been Standing Tall For Delivery

New Car Purchase

They were very friendly , prompt, and knowledgeable. They did not try to lead me somewhere I did not want to go. They did not try to sell me anything I did not want or need,

Great experience

The whole experience at Kelley Chevrolet was great, especially my salesman! The process seemed easy and went very smoothly. I would recommend Kelley Chevrolet to anyone.

2016 equinox

purchased a new equinox that was a bonus tag. the only bad thing about it was the pricing was confusing. salesmen went above and beyond to help us. probably the only reason we bought.

If it matters

We had a very good salesman and like every car lot out there you have to spend a few hours there when I believe that you don't really have to be when buying a car. Print out the paperwork let me sign it and send me on my way.

great

Great experience. Really like Jesse he was down to earth and knowledgeable about the truck I purchased. He explained my options and if not for this I would not have leased the truck. I would have left and bought an older vehicle which I really did not want to do.Jesse was professional and took care to insure I was satisfied. I appreciated the follow up call and really appreciated the fact he did what he said he would do.

Excellent

Andrew Stephan, Was an amazing sales reperentitve. He made everything easy to understand and he made sure I knew all my opinions and what was best for my situation. I would recommend him to anyone looking for a new or used vehicle.

Fantastic experience

My dad reccomeded me to Kelley Chevrolet, and I couldn't be more happy with the experience. Matt was beyond patient with me in purchasing my first car from a dealership. His customer service was beyond reproach

Very Helpful

They made it very easy. I told them what I wanted, and they took care of the rest. The whole staff was friendly, and knowledgeable.

used truck sale

Josh Martin did a GREAT job helping us in purchasing a used 2013 truck. The whole staff was very helpful and friendly. I'm a Ford truck guy so Josh had an up hill battle to get me to switch. I'm glade he took the time and had the patience to explain the benefits of my new truck. I could not be happier.

Nice truck helpful employees

Very helpful sales team, knowledgeable, and a great selection of trucks. It did take a little longer to purchase than I would have liked but I still got a great deal.

Great experience

We had a great experience and working with Mike Rosine was awesome. He is very knowledgable and was easy to work with, we would definitely recommend him as the salesperson and the dealership.

Excellent service at Kelley's

Kelley's staff was knowledgeable and courteous and my vehicle service was completed quickly even though they appeared to be busy. The waiting area was clean and comfortable as well. A truly painless experience!

Vehicle Purchase

Enjoying our new Cruze. Steve Croy our salesman was excellent, informative, not pushy, and not afraid to find out something he didn't know. He was a big help!

New truck lease

Matt was very helpful in getting me the best deal and getting me into my new truck lease quickly. He also was very prompt on keeping me updated as I live an hour away during the whole process

Chevy 2500HD double cabs

I visited several different dealerships and couldn't have been more impressed with the service that I received from Mike. He made everything easy, and brought the trucks right to my door.

3rd Chevy Equinox

Always a pleasure working with Chuck & Jon Kelley!! Received a better price at a competitor & they matched it! Very pleased with their team of professionals!

New Truck

Mike and Jonathan were both very helpful when I bought my new truck. The price was right and they were a pleasure to deal with. We will be back!

New Car Sale

We worked with Craig Rider for our Equinox, he was very imformative and helpful. Very pleased with Kelley Chevy! They went the extra mile to get me a good payment that no one could match.

Great Experience talk with Jeff Johnathan and Lee

These guys were Great!!!! No pressure and no hassle getting the best deal possible. Will definitely be back to purchase our next vehicle. Super nice guys and easy to deal with.

Great experience

I've dealt with Kelley for about 10 years, starting with Saturn. Adam Williams has been my salesman for all those years. He would be my primary reason to keep coming back. He is honest,knowledgeable and caring. I can't say enough positive about him! And Kelley serves popcorn and Pepsi!!! Yes!!!

Very satisfied

I exercised the option of buying my lease vehicle at the end of its term. Josh Martin (salesman) was very attentive in assisting and facilitating this; even though I leased the vehicle at a different dealership. Overall the experience went very well.

Wonderful

I've dealt with Kelley Auto for 10 years. Adam Williams has been my 'go to' person. He is honest, warm, knowledgeable and friendly to work with. So, most definitely, I will be returning again!

Adam Williams great car salesman

I enjoyed my experience at Kelley Chevrolet and especially appreciate the help and assistance of Adam Willims. He helped me thru some problems I had and was patient and understanding. Never pushy. Go here and ask for him by name - You won't be disappointed

Friendly service

Our experience was very pleasant. Everyone that helped us was very friendly and extremely helpful. We would recommend the dealership to everyone that we know.

Hands down the best dealership in NE Indiana

If you want to have a truly enjoyable car buying experience, visit Kelley Cheverolet and talk to Steve Croy. An enthusiastic and committed salesman who truly makes car buying fun. Five stars all day long.

Kelley

Drew was very helpful and knowledgeable when I came in looking for a car. I was not sure what I wanted and he gave several different options to look at and pick from.

Totally impessed

I was totally impressed with my experience at Kelly Chevrolet. My salesperson, Arturo, was extremely helpful, very friendly and totally committed to doing everything he could to assist me. Everyone I dealt with at this dealership was extremely friendly, courteous and put customer service as their prime concern. I felt comfortable in all of my dealings with every person who assisted me with the purchase of my vehicle. To get such good customer service from such a large dealership is very rare!

Easy to buy from

My experience was a surprise ! I found it very easy to make a deal on my new Chevy Silverado, Salesman did everything he could to make a deal that worked for both of us.

Quick and painless

Fast process. Friendly staff. Quick approval.Would Recommend and come back.Jon Kelley was very professional and friendly.State of the art dealership. Large inventory

Buying an svu

I would purchase a car from them again. For the most part it was an easy process. Looked at 2 cars and found the one I wanted. The only thing was that the sales manager was a little pushy. I know that you are less likely to get the sale when the customer leaves. However, I wanted to leave due to the pushiness. Cars are expensive and I hope to have my car for 7-9 years. I felt like I was pressured to pick a car from the sales manager after driving one car and looking at a second car.

Wonderful none pressure

John kelly was great helped us with everything and it was a smooth enjoyable experience enfact it is our third one with john kelly will do business again

Great Experience!

Jon Kelley took the time to show us a vehicle on his day off. He answered all questions and made the the entire buying process a great experience. He also provided outstanding service after the sale.

Wonderful

My family has gotten three cars now from Kelley and each experience has been wonderful. This most recent time I went and bought a new to me 2011 chevy equinox, I had Steve Croy as my salesman and he was great. He was really understanding and tried to explain everything the best he could. If you're looking for someone who good at what they do and has enough energy to help you all day its him.

Had my truck for 3 weeks.

You kept my car for 3 weeks, my bill doubled after another thing was found by Service person Tyler, and said I had to have new brakes and rotors at another $405. I asked Tyler if they would price match the brake work he said no. I had surgery and was devastated by cost and borrowed the money. If GM office in Detroit would have not helped I don't know What I would have done. I am 62 bought at least 6 vehicles from you in my lifetime and had all service done there, and disappointed at the outcome. I did get a very nice loaner for the 3 weeks, and GM helped with the bill since the truck had less them 24K mile on it, and the work needed should not have happened until 50K miles.

2016 Silverado High Country

This is second new vehicle purchase for my wife and I in the past 6 months. Our salesman (John Kelly) is fantastic. Staff are friendly, courteous, and professional.

Took good care of us

Our sales person, Matt Getty, went out of his way to make sure we got the exact vehicle we wanted. Very friendly, efficient, and exceptional customer service. Made for a stress free car buying experience.As a soldier myself, the best military appreciation I have had!

A great buying experience

We went to Kelley first when looking for a new car because of good buying and service experiences in the past. Craig Rider was our salesperson. He was very helpful finding a vehicle that matched our wishes, took us for a test drive, and kept in touch as a vehicle was promptly acquired from another dealer. I never felt pressured during the buying process, which I appreciated. When our new car arrived at Kelley, Craig did a great job of explaining the car's features. Carol commented how impressed she was with Craig's easy to understand method of presenting information.

I thoroughly enjoyed my car buying experience.

We thoroughly enjoyed buying our new Suburban. Brian was great to us and we had a good time learning the ins and outs of the vehicle and the service center. I will definitely recommend this dealership to family and friends..

Upset customer

I'm usually satisfied with this location but, however today was not one of those days. I took my car to get serviced because the hard plastic on the side of the seat was broken and I picked it up only to find that they had ripped & torn the leather on my seat. When I told him about it he blamed it me stating I may have done it because of the hard plastic & I know it was not like that when I dropped my car off. I was very upset.

Great Salesperson!

Two thumbs up. Had a great experience in the purchase of both vehicles. Highly recommend Brian Frauhiger,he got us everything we were looking for.

Disappointing Service Experience

I felt as if the way I was spoken to at this dealership was due to me being a woman. I know a fair share about vehicles and I felt like I was being spoken down to for my car issue. Also, I was told that this dealership offered a credit card to make payments and when I arrived at the dealership to pick up my car and pay, I was told they do not. I prefer to bring my car to this dealership and will in the future, but this experience was not the best I've had at Kelley Chevrolet. I hope to have a better experience next time.

Got the vehicle we wanted!

They had a vehicle in that we were interested in. We showed up checked it out and test drove it. The salesman, Kevin Turner was very helpful. We told him we were tight on time that day and we'd like to purchase it and be back for it the next day. We showed up the following day and found Kevin Turner. He ran numbers and did paper work for us. Ran into problems with numbers not being in our price range. He then went above and beyond to help us get the vehicle in the price range we could afford!!!! He did it for us!!!! He was amazing and highly recommend going to see him if your looking to get a new vehicle!!!!! Thanks Kevin Turner for getting us into the ride we wanted!!!!

Excellent car buying experience

I purchased a 2016 Chevy Tahoe. The buying experience was fantastic. The salesman, Arturo, was awesome and not pushy at all. He was very easy to get along with as well. What else can I say? I would highly recommend Kelley Chevrolet.

kevin Turner

Kevin Turner is a great man. He went above and be on to get the deal done. Very professional and also gets a 5 star from the wife and myself. I will always go back to him. I have bought my last 5 vehicles at Kelley and would not go any place else.

Service was very slow and incomplete

the service group couldnt find my service service which was schuled three weeks priot. i got two email confirmations and they didnt have the it on schedule when I got there,. it was normal maintence schedule and I dont know if the tires were rotated so Now I think I have to go back and get that done. t The service guy said it would take 45 min to get done he didnt say that it was going to take over an hour to start this oil change. this is the slowest oil change I have ever had. Two hours i was waiting and 7 other customers were completed before i was completed.

Buying my Ford Escape

I walked into the dealership and was in contact with the salesman I was looking for right away. Mike Rosine was very helpful in my purchase of a used, small SUV that I was interested in getting. He explained the features of the vehicles I looked at making it an easier decision on which one to buy that day.

fast and friendly service

I was treated with respect and courtesy. I would recommend Kelly to family and friends.overall I had a pleasant experience. I also enjoy the free carwash.

Steve Croy is the man!!!

I walked into the dealership only to be greeted by mr. Croy. He was very willing and eager to help me with my needs. Lucky for me, his faith in the dealership and never give up attitude got me in a very nice vehicle. Everybody I dealt with from sales to financing were all pleasant and understanding of what I was wanting. All were very helpful and I couldn't be happier.

Great Emplyees

We dealt with Roger. He wasn't pushy he helped us in every way he could. We told him what car we would like and he checked to see if one was coming in and it soon as it did he called us. He went over everything with us and was not in a rush. Now I'm driving my new Chevy Malibu. Also we dealt with the Business manager and he explained everything to us, also didn't rush us. I highly recommend Kelly Chevrolet.

Run around

I first started out on cars.com and found a car that was located at the Kelley superstore. I sent in an inquiry about it and received a text soon from Christie. She told me more about the car and I said I'm definitely coming in tomorrow and I'm interested in any other cars that are similar to this. She then sent my info to Andrew and told me to ask for him when I got there. When we got there, Andrew started talking about other cars. I told him I just wanted to see the one that I came in for first. He had no idea what I was talking about and showed me the text Christie sent him. She did not tell him that I had originally inquired about a certain car. Instead she asked him to find me a car with what I was asking for. Sadly, I find out that the car I was there for was just sold. If the communication was better, someone could have informed me and saved me a lot of drive time. Then, the next day I receive a text from Andrew saying that the car was back on the market because they decided to buy a different car. I didn't rush in but I did go in that day to look at it. I look at the outside and then I start to look at the inside... I realize the color of the interior was different. I asked Andrew how many miles and what the price was. Turns out this is the wrong car. Not the car I had originally inquired about. The car I had inquired about was still sold... That night we found another car I would be interested in except it's about $1,000 above what I would like to pay but understood because of the miles it has on it. We figure out when we could go in to see it at Kelley Chevrolet on Lima Road and asked to please be notified if it's sold before we can come in. We go in to see it and test drive it with only about one hour left of when they're open. We like it but we don't have $500 to put down to hold it. Afraid it would sell before we can come back in to do paperwork, we hurry up and do everything right then and there. We left with the car. Realized afterwards that we left with a car that had no gas in it. Then the next day, I realize this car doesn't have cruise control. Because the car I traded in for this car didn't have cruise control, I was really looking forward to having it in my new car especially since I do a lot of highway driving. Being rushed, I overlooked it. In fact, as I think about it, Andrew never talked about the perks that this car has. He didn't talk about the perks of the wrong car he showed me either. I also didn't like how there wasn't any protection on the floors of the car. It was snowing and we all got in with wet feet. Floor mats were in the trunk and no plastic was laid down. Very disappointing. But not for them because another car was sold... Don't ever rush. You may end up with something you really don't want...

Run around

I first started out on cars.com and found a car that was located at the Kelley superstore. I sent in an inquiry about it and received a text soon from Christie. She told me more about the car and I said I'm definitely coming in tomorrow and I'm interested in any other cars that are similar to this. She then sent my info to Andrew and told me to ask for him when I got there. When we got there, Andrew started talking about other cars. I told him I just wanted to see the one that I came in for first. He had no idea what I was talking about and showed me the text Christie sent him. She did not tell him that I had originally inquired about a certain car. Instead she asked him to find me a car with what I was asking for. Sadly, I find out that the car I was there for was just sold. If the communication was better, someone could have informed me and saved me a lot of drive time. Then, the next day I receive a text from Andrew saying that the car was back on the market because they decided to buy a different car. I didn't rush in but I did go in that day to look at it. I look at the outside and then I start to look at the inside... I realize the color of the interior was different. I asked Andrew how many miles and what the price was. Turns out this is the wrong car. Not the car I had originally inquired about. The car I had inquired about was still sold... That night we found another car I would be interested in except it's about $1,000 above what I would like to pay but understood because of the miles it has on it. We figure out when we could go in to see it at Kelley Chevrolet on Lima Road and asked to please be notified if it's sold before we can come in. We go in to see it and test drive it with only about one hour left of when they're open. We like it but we don't have $500 to put down to hold it. Afraid it would sell before we can come back in to do paperwork, we hurry up and do everything right then and there. We left with the car. Realized afterwards that we left with a car that had no gas in it. Then the next day, I realize this car doesn't have cruise control. Because the car I traded in for this car didn't have cruise control, I was really looking forward to having it in my new car especially since I do a lot of highway driving. Being rushed, I overlooked it. In fact, as I think about it, Andrew never talked about the perks that this car has. He didn't talk about the perks of the wrong car he showed me either. I also didn't like how there wasn't any protection on the floors of the car. It was snowing and we all got in with wet feet. Floor mats were in the trunk and no plastic was laid down. Very disappointing. But not for them because another car was sold...Don't ever rush. You may end up with something you really don't want...

Great place to buy a car

Our salesman Kevin was exceptional and efficent at his job. Overall great exiperence!!

Easy to do business woth

I purchased a used car from them. The salesman was low pressure and extremely easy to work with. I had arrange financing but their finance team was able to give me a better rate. Great job!

Awesome experience

They went above and beyond to make the experience perfect. They provided service that was outstanding. Jon kelley did a great job taking time with us, chuck kelley is also amazing!

Great buying experience and follow-up service!

I was assisted by Jon in a very helpful, no pressure search for the right vehicle. We found one and I have never been happier with a vehicle than I am right now. All my follow up visits for oil changes and car washes have been awesome as well! I would definitely recommend Kelley to everyone I know!

Kelley Chevrolet was the best experience

My experience was quick and seemless and even allowed for a home delivery of my new suburban. My salesman was knowledgable and helped me months after my purchase with learning some technology in my truck. I love Kelley Chevrolet !

Excellent service

Thank you to Jon Kelley and team to get me a Chevy Equinox! Originally from Fort Wayne, I came back home from North Carolina to work with this team in getting a new car, which I absolutely love! They were wonderful to deal with for out of state purchases and assisting with how to go about the trade. Thank you!

Positive

Our experience was positive. Jon took the time and had the patients to find a car that would best benefit our family. We would well together to find what was going to be best.

great sales Jon Kelley & aervice experience Walt Royer

I have purchased many of vehicles.from.Jon Kelley with great results and superb service all through the process. I buy almost all vehicles, new or used, from Jon and have has excellent results.Service and support wise there is none better than Kelley Chevrolet and our contact is Walt Royer whom is super.and always advises me well, never taking advantage.Thanks you

Will only shop at Kelley Chevrolet

Being a single mom it's a scary process to purchase a vehicle. Not with Kelley Chevrolet though. This is my 2nd vehicle purchase with them and John Kelley was so compassionate and helpful with everything. I couldn't be more please with my Chevy traverse. Even when it comes to the service department they are throughou, helpful and knowledgeable. It's such a relief to know as a single mom I can go to an amazing stellar dealership such as Kelley Chevrolet and work with the most amazing salesman John Kelley!!!!!

Will buy from again

Service was great!!! Had exactly what I wanted and at a great price. Will definitely send my friends to Jon Kelley to buy a car. Thanks for all your help!!Jennifer Moriarity

win/win

My visit to Kelly was supposed to help a friend get a car, but loved the car and sevice so my friend and I both purchased new cars! I think that is a win/win for all! Price was good and trade was fair.

I had a very pleasant buying experience John treated us real

Have a good experience John did a good job told us everything we need to know definitely recommend KELLEY Chevrolet to all my friends and neighbors and relatives

New truck purchase

My experience purchasing a new truck from Kelley Chevrolet was great. Jon Kelley is my salesperson who is very knowledgable about the entire product line. When I walk into the dealership he remembers me by name. He thoroughly explained my new vehicle and answered all my questions. There is no high pressure to purchase but instead makes purchasing a new vehicle a pleasant experience. You walk out feeling you received a fair and honest deal.

Great Experience

When I first stopped in I was unsure what type of SUV I was looking for. Steve did a great job of explaining the different models of SUV so I narrowed it down to 2 different SUVs. Steve would email me whenever one of those 2 SUVs came in and I would come look at them. They let me take my time and I didn't feel pressured to buy any sooner then what I was comfortable with. I had a great experience at Kelley.

Th best dealer ever !

Kelley Chevrolet is the best! Jon provides excellent sales support and Andy in service is fantastic also. You won't be disappointed if you buy from these guys.

Excellent service

Our salesman went over and above to get all the information we needed to make us feel comfortable with our financial decision to lease over purchasing.

Great

Everything was great friendly, helpful service. Great buying experience. The Cruze I bought seems very nice and in good condition. The free car washes are a nice added feature also. I would recommend Kelley Chevrolet and sales associate Craig Rider to anyone looking to buy a vehicle.

Fast and easy,

No pressure. No confusion. Easy transaction. I new what I wanted. Kelley had it. Simple and easy with no pressure. We,'ll check with them on our next purchase.

Easy to work with

Very helpful, they helped us get to the payment we wanted in the car that we wanted as well! Couldn't be happier! Thank you Steve Croy for helping with everything.

Great Expectations for a new 2016 Volt

I have visited a number of Chevrolet dealerships and without a doubt, Kelley Chevrolet is the Best. All the staff and salespeople were very helpful--especially Steve Redding! I am interested in purchasing the newly designed Volt, and Steve was both knowledgeable and personable in answering all my questions about the new Volt's many advancements. The more Steve explained all the advantages of new 2016 Volt, I became convinced it was the car for me...so I am ordering one! Thanks, Steve for all your help.Peter

GREAT PLACE TO BUY!!

What a great experience i had with my recent purchase of a 2016 Silverado. The entire process was unlike any I've been part of in recent years. My salesman Matt Getty was knowledgable about the vehicle and his sales manager Mike Hines was easy to work with as well. Financing was fast with no surprise charges once in the office. I've already told many at work about what a great dealership Kelleys is and my experience there. I will be back in the future. Thank you to all involved and I love my truck.

The experience at Kelley Chevrolet was the best we've had.

Salesman Andrew Stephan and Brian Lytle, Vice President of Sales were very accommodating and in a timely manner our family was out the door in a new vehicle.

Very professional employees, great service.

Very professional and helpful employees. Our sales person listened very carefully to our wishes and needs and did an excellent job of meeting them. The process was very pleasant from start to finish. We left the dealership very satisfied that we had been treated well, given a great deal, and were driving home in a great vehicle - our 5th Equinox. Thank you!

Excellent Buying

Our sales rep. Mike Rosine and Mgr Cuck Kelley. Great to work with and so nice. We where so impress with Mike, our family (this includes my mom) purchased 3 brand new cars in less then 6 months from Mike. (We all where due)...Thank you Chuck for having Mike on your staff and foreverything . Paula

Purchase a new vehicle

Best people best service best price Salespeople excellent Mike Kelly did fantastic job I would recommend him to my Friends and family to add to this is the cleanest dealership in town

Good experience

Steve Croy was helpful and friendly but not obnoxious. Dealership was willing to work with me on my trade in. I would shop at this dealership again

My new trax

Very friendly and easy to work with. They did their very best to get me into my new car. They offered everything that I asked for

Customer service

I was very pleased with the customer service and the quality of my car! I would recommend Kelly Chevrolet to anyone! The salesman are very personable and do their best to make a great deal!

wonderful

Customer service was right away and it was easy to find a suitable vehicle. I would recommend going there and Steve Croy is a great salesmen to talk to.

I'm extremely pleased with sales staff

Steve Croy was fantastic to deal with . Worked hard to find the perfect vehicle I was looking for. Spent allot of time going thru options, colors, and prices. I will use him on next purchase.Also Walt in service dept is wonderful. Very sharp. Very helpfulThis was my first experience with Kelly chevrolet. I have bought 5 vehicles from Kelly Cadillac .And have been very impressed with the whole operation. It's important to my wife and I that we are treated Like family every visit.

Positive experience

Steve Croy was great! I told him exactly what I wanted and he was able to get me in a perfect car very quickly. I also love the free car washes.

Recent Silverado Purchase

We really enjoyed working with our salesman Louis 'Andrew' Stephan as well as Sales Mgr Chuck Kelley! We will definitely consider Kelley Chevy for our next vehicle purchase.

Mike Hines sold me a car

Mike Hines found the vehicle that I was interested in, so I bough it. I wish the price was cheaper. But he was very convincing, so I bought it.

Excellent oil change, shuttle service

Helped my day go smoothly with shuttle service to and from work. Truck service was was excellent. Would go back for any work and refer others.

Awesome Sale

From the moment the salesman met me till purchasing the vehicle my satisfaction was priority one. They gave me a great trade in allowance and put the best lease together below what my price point was!!!!

New Jeep...Nice

Got the deal I wanted and got a really nice Jeep Liberty...Just what I wanted...Thanks Jason Pfeiffer...

Courteous and customer-focused salespeople

We dealt with Bob Rosier and he was very nice to deal with. We appreciate the courtesy and patience that he displayed. He represented your dealership very, very well...Everybody at Kelley seemed to be very customer-focused.

Excellent Experience

We achieved what we went in for. Left with a beautiful new Silverado and a payment we are happy with.

Buying a car at Kelley Chevrolet was easy and fun!

When I walked into the dealership I was warmly welcomed. The facility itself was very impressive and so was the sales process. Tom Kelley helped design the car that would be perfect for my husband. The car was delivered even sooner than promised and was the perfect combination of color and accessories. When picking up the vehicle, a very knowledgeable young man by the name of Coleman Geiger, very patiently went through the vehicle with my husband. He even helped me download the OnStar app on my phone. He also gave us his card in case we had questions. The entire process from beginning to end was a pleasure.

Kevin, Staci, Chuck. What a family dealership

we traveled 400 miles to visit family and just thought we would cruise the lot. See, we have been looking to buy a 2-3 y/o Tahoe for more than a year now and that impulsive decision to cruise their lot was the best we could have made. We were first met by our salesman Kevin who not only made us feel like the only customers on their lot; and believe me it was a busy day, he dedicated his time to helping us find the vehicle we had searched for over a year to find. We spent seven hours with the Kelley family and it was most definitely worth it. I can't explain in words what they, the whole team, did to make it possible for us to drive our newly purchased vehicle home. As we were preparing to depart I knew something just wasn't to my satisfaction with the vehicle. Nothing major; only a slight squeak in a belt. I walked into the service dept where I was kindly met by Staci, the service manager, who followed suit with making us feel as family, again. Staci and her crew not only replaced the squeaking belt; but also the serpentine belt too, just because it was the right thing to do. As we were waiting on our repair I was introduced to the General Manager, Chuck Kelley. Chuck took thirty minutes to genuinely listen to our pleasurable experience at his servant dealership. Never, never, have we ever been treated so kindly at a dealership. Central and northern Indiana has the greatest dealership in their geographical area that anyone looking for a vehicle should visit. THANK YOU KELLEY CHEVROLET!! Servant service is still alive !! Oh, and I didn't mention Mark who spoke with me, on the phone, for thirty + minutes explaining to me the process of buying a fleet vehicle I was interested in for my fire dept and he did this on his Saturday off from work. Again, servant service. Thanks Again Sonny and Kori Pinkstaff Vincennes, IN

Good Experience

I bought an Equinox today and the experience could not have been more pleasant thanks to Dick, Salesman and Patrick, Finance Manager. They were professional, helpful, friendly and made every effort to get me exactly what I wanted.

Awesome Team!

The sales and service team work together seamlessly! Everyone who we interacted with had a positive attitude, acquiring exact color vehicle and within our budget. Thanks Kelley Team

Great people to work with !!!

Our salesman Steve Redding always goes above and beyond to help us find just what we want in a vehicle. He's always polite and makes us feel comfortable never puts us under pressure. He has a excellent boss to work for, Chuck Kelley treats you like your family. Chuck and Steve will have our business for years to come. :-)

Kelley Chevy

this was a fine place to visit the people were very knoledgeable and prof

New car buying experience

All sales associates were polite, professional, and knowledgeable.

Buying cars

Kevin was a awesome salesman to deal with. Would recommend.

Longest process ever

I had arrived at kelly at 12pm noon and had got an oil change an alignment a serpentine belt replaced and a few sensors that we're going bad replaced. The time that I had left was after 5 pm. Not very helpful. The best part of my entire day spent there was talking with the shuttle driver with an accent he was a really nice guy

Great Service!

Adam Williams is amazing to work with! Highly recommend!

Met my buying requirements

Jon Kelley went above and beyond to meet my vehicle and financial needs.

Great place to buy and maintain your vehicle!!!

The buying process is quick and easy! No pressure sales!! Service is great!! Plus free car washes for life!!!!

Awesome Service

Was greeted promptly with a smile, service advisor was Lukas, superior service!

Service appointment

Service appointment was quick and job well done. Appointment went well and everyone was very helpful.

Over and Above

I just want to let you all know that my experience at the new Kelley location behind Costco was excellent. MY salesman Adam Williams listened to my issues with logistics and came up with a no cost solution for me. I facilitated the purchase of a car for my son away at college at IU. His car was no longer operational and he couldn't get back home to pick up his new car. After checking into things, Adam offered that Kelley drive my sons car to him at school. This was huge burden taken off of me and my wife Adam also updated me on the repair that was being made to the vehicle until it was done. Adam and the staff were curtious and professional and made the transaction very easy

Purchase of my new Cruze

Chuck Kelley and his son Jon Kelley were great to work with. Whenever we (my husband and I) decide to buy a new car we always return to Kelley's. We get the best prices, and as always, we get great service. It's the only place to buy a car as far as we are concerned. We recommend them to all of our friends and family. They are a super dealership.

bad service

Had a scheduled appointment for a oil change waited for over an hour and my car had not even been serviced supposedly it was a communication issue and it was sitting outside in the finish lot. Then when it was serviced the pressure in the tires was not checked and I'm not even sure if the oil was changed. All I got was a sorry for the wait and still pay the full price for the service after waiting hour and half. Will NOT be returning to kelly for oil change or any other services.

Great car buying experience

Jon Kelley was great to work with on this purchase as well as a previous purchase.

Great Kelley Chevrolet experience.

Our salesperson (Andrew Thompson) was very pleasant, informative, and professional. He answered all our questions with tactfullness and made sure we understood everything. We had an excellent experience in buying a new truck. The facility is very nice, clean, and pleasant. All the staff was friendly and helpful. We have bought many of our other vehicles from Kelley and will do so in the future. We appreciate the free car washes too!!!

fast efficient and friendly truck DOT inspection

Got our DOT inspection quick, and fast shuttle service too

2015 Chevrolet Colorado (highly recommend!)

Best car buying experience I have had. You guys were really willing to work with me as the customer to find the best Chevrolet Colorado that fit my needs and wants. Thanks for the effort in bringing the truck to Fort Wayne from another dealership. Please see Matt Getty and tell him that Darik sent you, he will set you up with an awesome deal!

Just an oil change, no problems,

Just had an oil change. Phil was very courteous. Lounge area is great.

Car Repair

It was good, Walt keep me updated on my car. I was impressed on how fast my car was fixed.

Matt Getty at Kelly Chevrolet is awesome!

If you are looking for a new car....the only person you need to talk to is Matt Getty! He was great to work with again (purchased 2 vehicles from him recently). He has always been a huge help throughout the entire process - from looking at different vehicles to buying the vehicles he was a huge help! Thanks again Matt - you rock!

Great Experience!

Great people, great vehicles, great prices and free carwashes! What else could we ask for. Jason was fantastic and would recommend him to everyone we know! Their new facility on the corner of i69 and Lima rd is amazing!

If you are Michigan resident, be careful.

If you buy a car newer than ten years old they will send you useless paperwork to attempt to register, and put plates, on it, They try to skip a NECESSARY step, and you will have to return the paperwork and hope they get it right on the second attempt (I'm hoping it works, but have doubts). They now have to give me another temporary tag- if they try to charge me for this I will have a serious problem with this, since it was their mistake that has been known by the state of Indiana since 1989 - long time for them to still be trying to save a few dollars by skipping a necessary step in the titling process (Michigan Secretary of State said they see this on a regular basis on vehicles purchased in Indiana). If you are a Michigan resident, buy your vehicle in Michigan

Kelley Chevrolet, FOrt Wayne - Steve Redding

Can't say enough about Steve Redding. He listened to what I wanted in a vehicle and didn't try to soft-soap me or sell me something else - and what I wanted was very specific!! Excellent, knew the information to answer my questions comprehensively.

Only an oil change, but...

While I only need an oil change, I had no appointment, but each step of the visit was of the quality that Chevrolet can be proud of, for it was promptly completed, and expertly handled, even to the point where I was informed the job was complete. The Cashier too, handled my transaction expertly. This is what I expect, and it is delivered by Kelley Chevrolet.

normalcustomer

Reading the various reviews and experiences of others, are all so familiar to my experience and that of my other two family members who turn to Kelley's for all our repair and new purchases.

Oil change

Love the lounge, kids area, and free car washes for life!!

GOOD oil change and lube svc!

The service was very good and timely and the staff was very courtious and friendly!

Team Kelley doing it again !!!!

Very good experience...love the coffee machine, refreshment machine, and the popcorn machine. love the comfortable setting with lounge area with big flat screen TV. Compliments of my 8yr. old is she wants to stop by everyday with access to drinks and popcorn and hang out to a relaxing setting.

Just talk to Matt at Kelly Chevrolet

Matt G. And the other folks at Kelly Chevrolet were great to work with! When looking to purchase our next vehicle (soon) I will be coming back to see Matt. I appreciate his help and love my new truck! Boomshakalaka!

wonderful dealership - great sales people

Great experience - our salesman had lots of knowledge and was v ery friendly and easy to deal with - checked back with us already to see how we liked the car.

Great service

Dealer resolved problem as needed, however, due to the massive amount of vehicles in for recall work it took 2 days to get the vehicle repaired and back to me.

Great job

Since I have a vehicle that I avoid rain in, my service tech was very accommodating to schedule changes while I looked for the best day to get my car in for my oil change.

courtious staff