Keller Ford Lincoln

Service Review

2014 Ford Explorer. The service was completed within a reasonable amount of time. The staff was very efficient and courteous.

Great service

Made an appointment day before, got to quick Lane next day took me right in, did not wait long, done and back on road

good!

Dave was able to get my truck repaired under warranty.Very positive experience!!

Overall great customer service

Dave Mendes was great! I came in for a check engine light being on. Dave worked with the extended warranty company and got the problem fixed.

Friendly, fast

Very friendly, professional contact with service manager. Left the vehicle for repair in the morning expecting to return later in the day for pickup. Surprise, picked up a repaired CLEAN car in about 2 hours. Very satisfied!

Great, fair service

It is great to be able to recommend you to my family and friends, you took care of my wife and daughter just like I was there

Problem solved!

They found the problem, ordered the part, and fixed it the next day!

Great service!

I took my F150 ecoboost into the shop for ac repair and other issues. They checked it out and fixed what needed repairing. Did a fine job. Thanks

Maintenance

The experience was good and the service was professional.

Very helpful!

My experience with my service advisor Nick was quick and painless. I felt he made a great effort to answer and address every concern I had regarding the repair of my vehicle. I will be needing to bring it back in to diagnose my oil leak location, and I have the upmost confidence that he will do the same for me again.

Very pleased with Service

We purchased a 2015 Pre-owned Ford Explorer, weeks after having it we noticed back passanger door had something loose inside and front fender seam was seperating, I went in explained the problem and was told I would be notified when to bring the vehicle back, 2 weeks later I did have to follow up and was able to bring in the vehicle first thing Monday morning, so far my experience has been good no complaints and just hope it continues.

Absolutely Awful Sales and Service!

Hands down the WORST dealership I've ever been to! Overpriced vehicles and the salesmen don't even act like they want to sell a vehicle. But that's not even the worst-- the service department has been giving me trouble for over a year. I bought my car in March of 2015. It was pre owned and had a couple of cosmetic issues, one being on the drivers side trim. They promised to repair the issues and said I would get a rental because I have no other vehicle. Three months later I still hadn't heard from them about fixing the due bills so I called yet again and they said they had no proof of a due bill on my vehicle. I was holding my copy in my hand. Weeks later and countless phone calls and I finally got them to find the paperwork. I had to bring the car in twice just to get them to look at the car and order parts. A month later the parts finally came in but I'm military and I left for training for a month. When I got back I was informed that they don't give rentals and it's up to me to pay for a rental for two or more days so that they could fix my car. Meanwhile the Sync stereo system started malfunctioning and so did the air conditioning system and they told me my bumper to bumper warranty wouldn't cover them troubleshooting the issue. They said I would have to pay for a rental or I had the option to wait until my fiance went out of town to use his car. Now that the damaged piece broke off and scraped the side of my car they're saying it's my fault for not giving them the chance to fix it. I'm military and I'm GONE for months out of the year! It was promised to me that the issue would be fixed within a month of purchase.

Service was excellent.

The service on my F-150 was for warranty items. Jim Martzen was very helpful and went out his way to make sure I got my truck back ASAP.

Great service

Great service and people ,always helpful to my family

Great service clean facility

Great service no problems the only thing I didn't like was that I didn't get a rental and I' was carless for over 1 week other then that everything is great thank you guys!

Great Car service but needs more attention

The Manager is very good. The only thing which we don't like is that other places use to offer us carwash after the service is done but your company doesn't offer car wash after the completed service. Yesterday we gave our two cars and I am not at all happy with your sales representative and their hidden costs of offers they give for the Car. I specially with my previous experiences do not like go back to sales department of Keller Ford. Also, there is no coffee in the pots whenever we go and not properly cleaned coffee flasks. The cleanliness is slowly getting lesser-n-lesser day by day. The management doesn't seem to keep their property neat and tidy.

Excellent Service

Shopping for a new ford truck, they beat everyone else in deal price. Beat Salinas Vally ford, Visalia Ford, and Fresno Ford dealership's. Hanford Ford is absolutely the best in the Valley.

Great customer service.

Great service. They took me to work. And dropped my car off when it was done. I really appreciate that type of service, since it is hard for me to get off work.

Great Service All-Around

I took my truck in to have the full injection system cleaned and flushed. The staff at the counter were very helpful and friendly. The service was quick and my truck now runs much better.

Quick and professional service

Appointment for service was timely. Service was fast and staff was professional

Dave Mendez as allways

Had a Recall.. Dave Mendez got us In & Out.. as allways. Super Service.

Great service!

Service was professional and fast on my Ford F-350.

Great Service

Jim in Service gave outstanding attention to my 2011 Mustang's problem. He proved to be a good listener, and he was genuinely interested in seeing that my car was restored to good running condition. His conduct put me at ease and gave me confidence that my car would be fully diagnosed and carefully repaired. He is a good ambassador for Keller Ford; men like him add to a company's reputation, inspiring customers to want to return to it for further business. Keller Ford should not only take care to keep him, he should be given a raise in salary in recognition for his good work.

The Perfect Match!!

What a wonderful experience!! With the perfect personality match salesman by my side to educated me on all my question and a great test drive, I purchased my Dream Vehicle. My MKC is a confidence booster!! I feel so comfortable in it!! I'd like to Thank AARON, JOEY and DAVID for sharing in my experience from start to finish!! And to JOHN the tech guy for going over every little detail with features in my MKC, YOU ROCK!!! I had no idea how much I'd love them!! Thanks Again Lincoln and Keller motors.

Clean, neat, thorough and timely

Bought a new Ford Focus. Knowledgeable staff, decent deal. Will buy here again.

frome lemoore

Great customer service. Thanks, Dave Mendez in the service department!

The Best Car Dealership Staff

Amazing! The entire staff - every one - was exceedingly polite and helpful. You guys are unquestionably the best! They say it usually starts at the top and goes down. All I can say is that Keller Ford has a wonderful staff!

Awesome service

service was fast and staff was very helpful and friendly, waiting area was clean and had free wifi , very good coffee .

Great and Fast Service

My 20134 Ford Fusion was due for oil change, tire rotation, and filter changes. All was accomplished in a most timely manner after a walk-in.

Greatservice

Friendly, fast service! I came in for an oil change and they didn't try to make me spend more money or take up my time. I really appreciated that.

I recommend Keller for all your Auto needs!

I keep using your service department because I am always treated fairly as a customer and always have confidence in the work you do on my Focus. Your staff at the dealership are always friendly and courteous. Mr. Martzen is who I rely on to get my service appointments and is always great to work with. I live in Selma but choose your dealership to take care of my car service needs and do tell my friends about your dealership.

have zero idea what you want in this field

Service was outstanding,as was the service writer.

service job on my F150

I took my f 150 in for a check up. Dave in service helped us have a great experience. The work was fast and clean. great job! keep up the great work.

Nice experience

Very friendly, helpful and stress free, this is our 4th car (2016 Fusion) we have purchased from Ford, three from the old Valley Ford and this newest one at Keller.

Great Service

Your staff was great. From the person who checked us in to the person who drove us home. First class service. First class dealership. Thank you

Great service

Very fast service. Very friendly, clean environment.

Diagnosic Check

I currently have TWO service field actions listed on my vehicle; #12M02 and #13N02. My car received an electronic diagnostic check and I was disappointed to hear that the current issue I'm having related to my radio and backup camera were NOT related to Ford's current recall service bulletin 12M02 as I thought they would be. Per the service tech, my radio would have to be reprogrammed and a new rear camera would have to be ordered; for a total of a little over $600. I can't afford that now so I indicated that I would hold off. Upon mentioning the other service bulletin (13N02), my service tech indicated that it wouldn't need to be serviced if I was not having problems with it (extended coverage on break booster). My question is, how would I determine if I WAS having a problem with it? Would I have to wait until my breaks did not work? The diagnostic check on my breaks was checked and was marked OK at this time, but it would have been beneficial to know what I would need to 'listen to' to know if my brake booster needs attention. Thank you.

Stand by their product and customers

In September 2015 I purchased a 2013 Ford Focus from Keller Ford. A few weeks later the dealership phoned to tell me about a problem reported by the previous owner. They scheduled a date for me to bring the car back overnight and repaired the problem free of charge. They paid for a rental car for me to use while my car was in the shop. I would not have known there was a problem, but the car runs much better now. I appreciate the integrity shown by this dealership.

Great service

Jim Martzen was as always helpful, professional, and kind. He kept me informed and goes the extra mile. My car was taken well care of in a timely manner. I am very appreciative!

highly recommended, great sevice

Customer service was great from the moment me and my family arrived to time we departed. Keller Ford made us feel comfortable and not rushed to buy just any vehichle. They showed us the ins and outs of the trucks we test drove. We were nervous when it came time for the trade in of our old but rhey comfort us and assured eveything was going to be fine and iy was. Big shot out to Keller Ford and thier staff for their professionalism and great service. You made our car buying experience with you great and will recommend you to family and friends.

Great service.

My experience to purchase a new 2016 Ford Escape from Keller Ford in Hanford, CA was great. Staff was very helpful.

Great service

I have a 2011 Ford Fiesta, there was a recall on it and the dealership called me about it. It was quick and easy they already had a date and time for an appointment and gave me a rental. On drop off and pick up I was there no more then 10 minutes.

General Maintenance

Great job, As always drop car off and recieve call when done. work done as requested

Hanford Keller Ford

Nick from the Hanford Ford/Keller went above and beyond to be professional, polite, helpful, and efficient.

Fast professional service

Good job, courteous staff. I have taken my vehicle to Keller for years

New Truck

F150 service was outstanding and very helpful he knew his vehicles

Great Service

I was extremely happy with James Martzen (Service Advisor) for referring me to Keller Ford in Hanford, CA. He was helpful with all the info on my 2016 Ford Fusion and explaining all I needed to do with purchasing or leasing the vehicle. The salesman and all the staff were friendly and professional. I love my new car, thank you James and Keller Ford.

2013 Fusion

Very efficient work! I was kept informed and work was completed on time.

Keller Ford

I have been apart of the Ford family for 20 years now, The treatment I receive at Keller Ford is outstanding.

Great place for a great deal!

The service and selection was great. We got just what we were looking for and for a great price. The staff went above and beyond what we expected. Anyone who is looking for a car, we recommend you make a Keller deal :)

Timely and professional Service

Very polite and professional employees. Work completed earlier than expected, received phone call to notify us.

Great Service

Service was great. Will take my car there again .......................

Couldn't Be Happier!!!

I love the way Keller's takes care of us. We purchased a Lincoln Navigator from them about a year and a half ago. Randy was our salesman, and he was so easy to work with, and very helpful throughout the process of purchasing the vehicle. I love my Navigator! It is a large vehicle, but rides and handles like a luxury car! The service on the vehicle has been outstanding! Lamont has taken excellent care of us. He and all his staff are great to work with! I bet you can guess where we will be buying all of our vehicles in the future!!!?

Excellence always found at Quick Lane

I took my 2013 Explorer XL in to Quick Lane at Keller Auto Center in Hanford for a new set of tires. I got an excellent deal on the Michelin Defender (which is what was stock for my vehicle). I got 3 tires for the price of 4, balance, and alignment for what would be equal or less than buying just tires somewhere else. The work was completed quickly (90 minutes) and efficiently. My Explorer rides like new. I love going to Quick Lane for other preventive maintenance. They always have a great price and do excellent work. Thank you for keeping me safe on the road.

Very professional

Very professional staff. Made the buying process simple and easy to understand.

Mark Grewal

Limited boss 302 mustang,, alawys have it serviced at this location.

survey response ford fiesta oil change

the service was excellent. the customer service rep made good on a mistake when the air filter was not put back after my oil change. the rep said because of this they would install a new air filter at no charge. how about that. good service.

Expert service

Very professional and trustworthy service department. Dave Mendez makes bringing in my vehicle for a service an easy, hassle free experience and I greatly appreciate his gentle approach to the handling of my Fusion.

Outstanding Service

I brought my 2015 Ford C-Max in for a recall and Keller Ford got my car in and out in under the time that they said it should take and they made me feel at home at their facility. It was a joy to be treated like someone special instead of just another customer.

Steve Is Great!

Steve is a wonderful asset to your company. His friendly, honest and warm approach to the business keep us coming back.

excellent on every detail possible

2014 Ford Fiesta ST, great service and customer service. The staff was great. They helped and communicate every step of the way. Would recommend to all friends and family members.

CAR REPAIR

EVERYTHING GOOD. NO PROBLEMS AT ALL. WHAT HAPPENED TO THE DONUTS?

Quick Lane

Quick Lane's service was efficient that day. I saved a lot of money using my Rewards.

Quick service. Helpful and friendly staff.

Quick service and extremely helpful. Staff was friendly!

Recall

Everything was good except when I got in my car there was an empty coffee cup and it' wasn't mine.

Good reliable service

All service work was completed in a timely manner.

Great professional service!

Purchased 2016 Mustang, it was brought from another dealership, completed transaction in one day.Excellent service by Brad King

Great Customer Service

I purchased a new Ford F150 XLT pickup truck and overall had a very good experience. All the staff I interacted with worked as a team and the entire process very pleasant. All very professional, courteous and thorough. I worked for Caterpillar for 34 years and know the importance of good customer service for a successful business so I truly appreciated the great customer that I received from your team. Will definitely recommend Keller Ford to my friends and family. Thank you.

Excetional service

Very quick and professional service. Associates very polite and helpful.

Service

I was able to get my navigator right in for service. It was ready for pick up three hours later. I appreciate my seat and floor being protected while servicing. The only complaint I have is on the hood a dirty greasy hand print was left.

Service after sale

Needed an oil change.. Dave Mendez got me In & Out with no problem. Dave is Very professional, knowledgeable and leaves a very good impression of Keller Ford's service.. after sale. * A couple'a Benches outside in the drop off bay would be nice.

Ford Focus

I knew I wanted a pre-owned Ford Focus or Fiesta. There were a few in stock. The salesman knew the inventory and helped me find the one that best met my needs. He showed me several options, but did not pressure me to consider other cars. The Finance department arranged a great loan, and I was on my way. I felt the price of the vehicle was fair. I returned to purchase an extra key for the vehicle. Service was excellent, but I would prefer it if the spare key came with the car at time of purchase.

Professional

Went in for an oil change & rec'd rotation of tires too. Also a point inspection. All of our service within a acceptable time period. It made us feel safer on our road trip. Thank you.

Great friendly service

Know one likes the process of looking for a vehicle, the time it takes and the negotiation. I have to say this was the best car buying experience I've ever had. From the moment we stepped foot on the lot. We were greeted buy Eric Lett who was very friendly and helpful, if he didn't know the answer he found out. Treated us like we were family and made us very comfortable. The whole team at Keller Ford were fantastic, couldn't ask for anything better. If your going to purchase a ford your best place to shop is Keller Ford in Hanford, we live in Visalia and I plan on always driving to Hanford. The better service is well worth the drive!

Customer

courteous and professional! short buying process. reviewed options of vehicles.

great service, clean facilities

Ford Fusion SEPTEMBER 2016. The service was great, people were nice, and caring to my needs. Very helpful staff.

Great service

Your service people were very polite and were very fast at getting my oil changed. They also recommended that I get new fuel filters and showed me the gunk in it. Very happy with the service. Which is why I drive from Visalia to go to Kellers Motor.Carolyn

Great Service!

David Mendes always gives me and my truck the royal treatment. The day of leaving for an extended trip with my 5th-wheel in tow, the engine light went on. I took it directly to the Ford Dealership in Hanford and they got me going in time to meet the rv group. That's service! Kudos to Dave.Best automobile I have ever owned. Everyone that rides with me wants my truck.

customer service

Dave Mendez was very professional and represents your company well. It was difficult for me to leave my car as the drop box were behind locked gates. Gate should be opened earlier. Also miss the complimentary car wash. Other than that all went well.

service

was able to get car in and done at a reasonable timeframe

Best service in the valley

Outstanding everyone is very friendly. Enjoyed my time buying a truck.

Purchase and service of vehicles

Keller is the best trustworthy auto sales in the valley.

great and clean location, freindly staff

very nice and helpful at all times. the location was clean and coffee good

Good service

Good timing good service. Hopefully I don't have any issues with the repairs.

Best shopping ever!

2015 f150 ecoboost 2.7-awsume!! Matthew , John & David are the best! We have bought 3 vehicles from kellers, this was the best ever! Kudos guys!!! These guys deserve a raise!!!

The best service in the Valley!

I bought my 2012 Lincoln MKZ at Keller last year. I won't take her anywhere else for service... she deserves the best!

PROFESSIONAL SERVICE

I WAS GREETED WITH A SMILE AND MY VEHICLE WAS SERVICED AND WASHED IN A VERY SHORT PERIOD OF TIME. MY EXPERIENCE WITH KELLER LINCOLN HAS BEEN EXCELLENT!!!!

Best service for my Lincoln in the area!

Brought in my 2008 Lincoln MKZ to the Quicklane for 75k mile check. Staff was courteous and knowledgeable. Was having trouble with my transmission and they quickly identified the problem. They accomplished a lot of work in only 2 hours. Car runs as if it were new now. There was no courtesy car available, which would have been nice.

good service and deals

the service and the attention the service rep was excellent. making sure we got the best deal & rebates.

Excellent Servie

Great service every time by the entire staff, from start to finish. I have even used the shuttle service with great results. Thank you.

Great service. Great communication. Frankly, best.

First off, Nick Pruneda was extremely helpful and communication was spot on. We were having issues and Visalia Ford couldn't get us in for a week. Keller got us in right away and even helped me set up alternative transportation for my wife in the mean time. Everything was taken care of promptly and having that information as soon as it was available helped a lot. Keller has certainly earned our business again and will be our choice for all work in the future. Thanks

2014 F-150

The service department was clean and running good.

clean and hospitable

I want to thank Ricardo for doing a great job he LISTENED to what my needs were and sold me a car that I wanted not what he wanted to sell. Presented to Curtis and he made it happen great job!! Also want Thank John for giving me the run down on sync and instructions on the vehicles devices 3for3 batting 1000 good job guy's

Good service friendly staff

Service was good staff was friendly. No complaints.

Quick Lane Service

Staff was very friendly and accommodating. Work was done in a professional and timely manner.

Friendly dealership

I would shop there again and recommend it to my family and friends. Tom Trader's experience as a life long salesman was very helpful to me

15;000 mile service

the service and staff were outstanding!I will always go back to quick-lane,you have good people there.

Great service!

I had a full brake service done, great work, but the wait time was disappointing! I arrived at 7:45 and did not leave until almost noon!

Quick Lane Service

I was there for an oil change. I had a scheduled appointment and my car was in and out in a timely manner.

Great service

I like the fact that the staff was able to check my car right away and it was completed at the right time that they said itwould.

Great Service Department

Your service department is excellent. David Mendes is your best ambassador. He set the standard for your service representatives. Great and professional all away around.

Great service, excellent facilities

My wife took my truck in for me. Staff was very professional and courteous. She didn't feel like she was being taken advantage of which is often the case in other places.

Satisfied

Took care of recall. The service department said they would call at noon regarding status of repair. That did not happen. I had to call to check.

Serviceable techs.

Bought a suburban for my wife and a fusion for myself. Great service, new to the community and very have with purchases.

Happy to be new truck owners

We are very happy with the out come of our search for new vehicles. They worked so hard to make sure we got what we wanted and needed with no pressure. Great sales team from Valentin to the finance and management staff, we felt that we were the priority and not just our business. Thank you so much.

Horrible dealership!

Horrible dealership! Horrible customer service! Once you drive off the lot they they don't care about you anymore. Sold us an extended warranty that wouldn't honor any of the problems we came across on the vehicle we purchased. Called three different times to discuss issues we were having and all three salesmen refused to return any calls! I DO NOT recommend doing ANY kind of business with this company!!!!!! I definitely advise anyone NOT to ourchase a vehicle off this lot. I would give them ZERO stars if I could!

Review of service on 7/27/2015 of 2011 MKZ Hybrid

Car was taken in immediately and we were called within the approximate time given by David Mendes for it to be finished with the safety recall process and scheduled regular oil change. Car was washed prior to our picking up from the service center. As usual all contact with Keller Ford personnel was of a highly helpful and professional nature.

Great services

Thank you for the great customer service Matthew, would highly recommend to friends and family

Excellent dealership

Eric Lett was incredible as was everyone we worked with at Keller Ford. We knew exactly what we wanted before we walked into the dealership. Thank you for your tremendous help in ensuring we got the vehicle we wanted.

Friendly staff, great service

Lincoln MKXStaff was extremely friendly and accommodating. They let me know details of what to expect.

Great job

Good jobYou guys did awesomeThanks for the helpSatisfied I don't know what else to type into this box

title

I't took me 4 salesman to finally get one that would e-mail me or even show up,It was like they did not care about selling me a car. Cody Warren filled in when one guy did not show up for my appointment. After that Cody did what i asked of him, got me a price and 2 days later i bought a car. I will recommend Cody as a salesperson to anyone, but was shocked how little information i was given by the other 3 people i talked to. in your finance department we had a smooth time it was easy and painless thank you for the truck i am very happy with it. I purchase F150 FX4

Great experience

We had a great experience buying our new car. We would recommend to our friends. The entire process was pain free and enjoyable.

Great Ford Dealership

Extremely satisfied, purchased my vehicle a week ago and got it in quickly to take care of current recall campaigns.

Sink!!!!

I was told to get a car and I did and after awhile I got a car , next thing I know they said I cannot get a car , I felt like they don't do good job because force me to get insurance to connected and I paid gas in car and I droved there three time and it's waste my time, next time dealer yes I am speaking you , make sure you should warn them if you saying you will get a car just make sure everything's take care before they have to come back to see what is going on , I am not very please about it thank you

Best Salesperson Debbie!

If you come here ask for debbie! she was amazing. Lowered our price significantly and worked with my finances so i could drive home today!

Best sales person Deborah!

I love Debbie she took care of us since the beginning! She worked on the perfect price WITH A LOT OF LEEWAY! she got the price down perfectly! and i was able to afford the car and drove off the lot ! they work for you not you working for them and they did their job outstandingly! Super fast process

Thank you Deborah Espinosa

I am not from these parts, but was passing through. I had ate at Ryan's and decided to take a gander at the dealership with a friend. Deborah a sales lady had approached us and introduced herself and welcomed us to the dealership. Even though we where not there to buy but rather just strolling around, she was very kind and pleasant. It was truly refreshing to see a woman sales lady in an other wise male dominant career. It has been about a month since I have been back and looking back on my vacation I did not forget the great hospitality and impression that Deborah has left. Needless to say I had to let Hanford Keller Dealership know what an asset Debrah is and how refreshing it is as a woman as myself to come to a dealership and not get bullied by pushy male salesman. Thank you Deborah for your kindness ! * in order to post a review I have to provide an answer if I was shopping or car service . In which neither apply to my situation but rather submitting a review on my experience and wanting to share.

Excellent service, clean car, first car save gas

Overall excellent Customer Service Excellent Buying Process Excellent Facilities Excellent On that day when shopping my car I was so pleased for the excellent service that we received, These person are Deborah Espinosa, she was excellent, and inform me everything this car, and she gave me a car that I really need for saving gas and affordable. And, the rest of the person helping us John Trevino, Tony and the rest of the team, I would like to thank you to all of them.

unprofessional boss

I called this morning and ask for a quote on some air shocks for my 99 Grand Am and was told straight off the bat over $400 mind you my car's all so I didn't I want to go expensive as I told him so the quote was over $400 I said I think we can do better than that so he did go and got phone some more prices and which I was just in there Tuesday and on another occasion so I was under the impression with California geo said they were a good place to do business very friendly and everything until I talk this morning to the boss and after talking to him about I could go online and find the shocks are a lot cheaper he decided okay yeah oh well I can get them 1288 dollars each I said well that's great and he went to tell me about the price of the labor $150 I thought that was what kind of high considering all you had to do was take a torch and burn the old ones are so after his voice change from me being a customer to his dog well this is the way it's going to be I said maybe I should've talked to feel he says I feel boss gives the price that I say so okay click hung up in my face then give me a chance to respond at all VoIP Austin I thought he was very unprofessional so this is the this is why I'm giving this rating thank you I do believe that if I was someone else things would have went totally different I am i African American and when I spend my hard earned money with someone I expect the same courtesy as anyone else thank you have a blessed day

So helpful

Talk about a good il ol family owned business! This is the way dealerships should be ran. I came back 3 different times just to make sure this is what I wanted and the price was right. Dave was so helpful and went over everything with us and help us understand it all. Price was a big factor and trust me I did my research but Dave did to. Thank you Cody and Dave the family loves the new truck!!

Great Staff

I was very skeptical buying a new car. I went tommy different dealerships and I felt like I was always getting the run around. No one could get me done anywhere and never wanted to work with me. Selma didn't even give me the time of day. I went online and requested more info on a used car, right away Missy called me and left a message, she also sent me an email witch is the best thing todo to me. I was able to communicate with her via email and she answered all my questions in a timely matter and never pressured me. I felt so comfortable with her so I called. She was just as nice on the phone and was able to tell me. So I set up an appt with her for later that week. I came in and worked with her and Oscar the Entire time and couldn't be happier. They are a great team and was able to get me into a car that night. I still keep in contact with both and have referred all my friends and family to them. They are the people to see. Thank you Valley Ford and most of all thank you missy and Oscar! -Amelia

Love Valley Ford

Best place around! Brad King is GREAT!! You want a good deal with Great service go see Brad at Valley Ford in Hanford!

Friendly

Fast Friendly Service! The managers at Valley Ford actually worked with me and my credit situation even when no other dealer could. They are amazing and have mad a loyal customer out of me. I am letting all my friends and family know.

Great Place, Great People

I submitted a lead with cars.com moments latter a young lady named Samantha called me. She was very helpful and gave me all the info I asked for and nothing more. I didn't feel pushed or rushed at all. I set up an appointment with her to come in and take a look at the SUVs. I was introduced to Cody who stayed very professional the whole time. I have always loved Valley Ford and I love where they are going with things and how they are keeping it professional and non pushy. Thank you guys!

What a great team

After my wife drove her brothers new ford fusion she fell in love. We did lots and lots of research on them trying to find the best one. We submitted our info online and suddenly dealerships from all over started calling us. It was when I got the call from Missy that I know I was going to buy from Valley Ford no matter the drive. Her approach was very settle and I for once didn't feel like I was being attacked. I let her know exactly what we were looking for and that we were in no hurry so no need to order the car if it comes then its meant to be. She was so sweet and kept me posted every week on the car. Finally it showed up and she called me as it was coming off the truck cause she knew how bad my wife wanted it even though I could wait. I came in and was very happy to meet her! She was great and handed us off to Steve who did everything he could for us and more. We left with a new car and an amazing experience! To us first impressions are everything and Missy made it so easy to say yes to coming in and Steve made it so easy to say yes to the new car! Thank you Valley Ford you have a new life time customer!

We purchased a used vehicle that was not completely...

We purchased a used vehicle that was not completely inspected or they tried to hide issues with the vehicle. The salesman was pretty friendly but when asking them to fix the issues that we found, they blew us off. We are happy with the product but the vehicle should have been better detailed and properly repaired so that the customer feels good about spending te money for that vehicle.

Good Buying Experience

Finely an auto buying experience that I felt good about, Salesman very professional, courteous and most important not pushy. I wanted to get a good used car, Steve Lewis helped me find one I liked and in no time I was driving off the lotThank you Valley Ford. Now I can recommend a place for people to buy a car. Mike W.