Karl Chevrolet

My latest purchase

I recently purchased a certified pre-owned Chevy Silverado. The staff at Karl Chevrolet was very easy to work with as they have been in the past. My thanks to Gary Cron, Jim Jones, and Keith Monthei for making this another great buying experience.

Great dealership

The employees of Karl Chevrolet are wonderful. They made buying a new truck such a smooth process. They care about their customers. Hands down the the best. Was worth the two hour drive!! Highly recommend giving them a try!!

Karl Chevrolet Rocks!

I have been treated very poorly by other dealerships around town. I came to Karl Chevrolet expecting that same undesirable service. I have to say I was taken by surprise at how efficiently I was helped. I didn't feel like just another credit score. I was treated by everyone at Karl Chevrolet with great respect. I think everyone at Karl Chevrolet deserves a round of applause because they didn't stop until I was satisfied.

Very helpful salesman

We had a very nice salesman helping us take a look at a car we wanted to see. He did everything in his power to help us out, but the particular one we were interested in was sold. He was very pleasant and helpful, not pushy at all.

Thank you Karl Chevrolet!

Nick Hoppenworth is great to work with if you are looking for vehicle definitely check with Karl Chevrolet! If Nick is available ask for him and enjoy the great experience!

Low ball trade values.

After having multiple dealerships appraise my vehicle, Karl Chevrolet offered the lowest in trade values of them all. The sales staff were pleasant, however, the sales managers were the worse I had ever experienced regarding high pressure sales techniques. I even had the pleasure in meeting Carl himself, and yes, Carl spells his name with a C, not a K as the dealership name would lead you to believe. I never met a man so into himself.

Falling short of expectations

Being in my mid 50's I have purchased several new cars and trucks over the years. Being in the age of the internet, I also have bought several online as I already know what the vehicles look like, so it is about coming to grips with a negotiable price and deciding if you want to move forward. I also have purchased several vehicles from other States and flew employees into the local airport to pick up the vehicles. Every time the dealer has either had the vehicle at the airport to greet the driver or picked them up at the airport and taken them to the dealership to deliver the vehicle, so I think nothing of working with a new car dealer or buying larger ticket items on the internet. I was shopping for a Camaro Convertible and Karl Chevrolet did have one of the largest selections of Camaros in stock and do a decent job of presenting them on the internet. After a couple months of shopping for the exact color, freatures and options on the car I saw they had a new 17 that just landed with the right exterior color and right interior color I was after. I approached them via e-mail and was contacted back quickly the next day. Exchanged a few mails, then had a phone conversation and came to a price they could live with and I could live with. I wanted white factory Chevrolet stripes added to the car, so eight days ago I gave them a CC down payment to order the stripes. I asked if they wanted more down and was told no, the down is more than the stripes, so if you back out of the deal we have free stripes. Made sense to me. After the weekend I made arrangements with my bank to wire transfer the funds for the car to Karl Chevrolet in anticipation of them ordering the stripes the Thursday before the weekend and getting them installed while they waited for the payment. I watched the funds hit their account rapidly as it was before 2 pm and the payments at most banks are instant which this one was. I had intentions that possibly on the Wednesday or Thursday of the following week after the downpayment was made that they would deliver the vehicle to me. The mistake I made was paying it all up front, and I have been shelved and put on the back burner with lots of excuses now on Friday afternoon (8 days) after initial payment that they do not even have the white stripes there and are asking me if I want to take delivery with the car and no stripes. That is NOT what I wanted, nor is it acceptable. In all of my dealings with dealerships, this one has been the worst by far. I feel like an outsider and have heard a few excuses to why I cannot take delivery of the vehicle in an 8 day period. Not it looks as though it is going to stretch into next week! Very odd dealings and a buyer beware listing would be my viewpoint on this dealership for future shoppers and buyers. Should be treated with a bit of respect, and the service of delivery after the sale has to be better. As a customer I can accept an extra day or two, but when you are talking 12-13 days after paying for a vehicle for them to add stripes to it and be delivered is poor service, with no other description.

Autobody does NOT back-up their repairs

I took my car in for an insurance covered repair for the rear passenger side fender and wheel well. I noticed the paint was not even and asked for further repair - the body shop refused to repair their work. When I brought the same car in for another insurance covered repair in the same area, I told the Autobody Manager that I wanted them to fix the region correctly this time - there was obvious rust that was never repaired correctly the first time - I figured Karl would actually do the right thing the second time around; which is why I gave them a second chance.I was wrong - the Autobody Manger returned the car repaired, but the repaired region was showing surface rust. I brought the car back in three more times to let them try to fix their problem. The body shop was just spraying paint over regions that were not sanded down to the metal. On the final return to the service, I was told there were almost 80K miles on the car; so it was now just too old. These were insurance company repairs, they should have done the correct repair and charged my insurance company.

Best car buying experience!

Every one was very helpful, my concerns and questions were acknowledged, I never once felt pressured. Best car buying experience! 5 stars also for buying experience.

Great Service

Had an emergency but needed the vehicle. They were able to work it in and correct the problem in less time then I expected and at a reasonable cost. It doesn't get any better!

Great Car Buying Experience

The entire experience was Excellent!!! Curtis Noteboom was instrumental in getting us more car than we expected for the low price we wanted. Tiffany Houck was very knowledgeable in the financing process and was very willing to make the numbers work the way we wanted. Dan Alexander explained all of the features and details of the car during the delivery process while answering all of our questions with care and genuine concern. This is our first experience with Karl Chevrolet and we couldn't be happier with everything. Thank You.

3rd car from Karl, Never again!

Was pushed through a deal faster than we wanted so they wouldn't have to honor addl. rebates, had to spend over an hour trying to setup free trial of XM, they didn't do it, navigation unit didn't receive the updates it should have, doesn't work as advertised right on Chevy's website, vehicle had all 4 tires at very different pressures, even had an onstar maintenance alert triggered from it. No attempt to resolve anything despite numerous contacts by us. This is the 3rd car we've bought from Karl Chevrolet and most certainly will be the last.

Great service

Even though one of the technicians appeared to be new and in training, the process went pretty smooth. The technician who was training him was obviously very knowledgeable and proficient at his job. He was working topside to help train and in the pit covering multiple bays. Great job on his part keeping things moving.

What a joke!

Bring your truck down because there would be all these buyers and would get more money for your trade. What a story... heard that Karl's is trying to become #1 dealership of the nation? I remember when Karl dealership really wanted to help you get into the car or truck of your dreams. And they would do so much to make that happen but not anymore. Now its money, money and more money but all for them, nothing for you. I mean it was nuts and we were looking to lease a truck not buy it! Unless you are well off or got bucks I would stay away from this dealership. Because looking their trucks is just dream, you will never touch one. But then like my husband said someone has to pay for those new trucks and cars, that new building and all those sales people.

A wonderful buying experience. Great selection

I began looking for my new Corvette a two weeks ago. After a long search looking for the right one, I was finally able to find it at Karl. Joe Smeltzer was extremely helpful through the entire purchase process answering all my questions and keeping in touch with me throughout preparing the deal. My son and I were warmly greeted and Joe and the entire team that helped with the purchase. Every step of the process went smoothly. I am very happy with my purchase and glad I chose Karl Chevrolet for my new Corvette.

prompt check in, thorough explanation

Prompt check in and thorough explanation of the service needs and the work that was done. I paid for tire rotation and ouk change that had been covered by a maintenance agreement previously. I wish I had a heads up email that time was running out and giving me opportunity to beat the deadline.

Karls Chevrolet ROCKS!

Had a minor misunderstanding on the color of the truck we wanted but they corrected it in a quick and professional manner. They also took the time to school us on the radio, onstar, wifi, etc., which helped tremendously. Thank you so much.

Congenial friendly staff and so easy to work with!

Everyone at Karl Chevrolet is so easy to work with and make buying at Karl's a pleasant experience. They don't pressure a sale but instead work to get you the best deal they can, making sure you are completely satisfied. Karl Chevrolet is the "Number One" dealer in my book!

Great Dealership

Great Dealership to do business with when purchasing a New Truck.

Great Service!

I was treated very well and like I was a very important person! They went out of their way to get me in right away!

Very pleased with service.

I think they go the extra step to make you a satisfied customer.

Good Customer Service

We were very pleased with all the people who we met and who helped us through the purchase process. Our sales representative has continued to keep in contact, wishing to assure that we are happy with the car we purchased.

Awesome experience!!!

Brian was absolutely wonderful to work with and Karl Chevrolet gave us more than what we anticipated for our trade in which made buying our new vehicle affordable.

Great service!

The salesman ( Mark Hermosillo) we had the pleasure of dealing with was extremely helpful. Also went above and beyond to help get us in the vehicle we wanted. We spoke with him before we arrived at the dealership, he had our Chevy experience vehicle waiting when we arrived.

Chevy Colorado

Alex Buck made our experience very pleasant. He worked very hard to get the Chevy Colorado we wanted. He is a great communicator and listener. Very knowledgeable about the vehicles. He was the first person to contact us out of all the dealerships we were looking at online. He kept us informed on the status of the Colorado. He really made us feel comfortable. They had to make a trade with a dealership in Michigan to get the color we wanted. All the staff at Karl Chevrolet were awesome. This is our first Chevy we have purchased. We have always been Ford customers. We love the truck it is a beauty. We will definitely share our experience with others and recommend Karls. Thanks again!

MARTY MOHLER

Our experience was Excellent at Karl Chevrolet. Our salesman, Marty Mohler, was extremely helpful & professional while picking out our new car. He made the car buying process simple, convenient, and time efficient. We were able to pick out our new 2015 Chevy Equinox and be finished within a couple of hours. He put us in touch with the right financing people at Karl Chevrolet that were also helpful and made our time there enjoyable. I HIGHLY recommend visiting Marty as I guarantee you will also have the same great experience we had! Because of the excellent customer service/care Marty gave us, we will be coming back to Karl to buy future vehicles.

Marty Mohler

We just purchased a new truck from Marty Mohler. He did an awesome job in finding exactly what we wanted. I would recommend him to all my friends.

Great experience

Great service, thorough inspection at my first oil change and tire rotation, friendly and courteous.

Saturday morning service was very convenient!

Thank you for telling me ahead of time how long servicing my vehicle would take and thank you for the clean waiting area complete with coffee, magazines, and a TV to help pass the time. Everyone I came in contact with was very pleasant and made me feel they appreciated my business and were happy to help me. Thank you for taking such great care of me.

Karl Chevrolet Rock Stars

Hats off to Tim, Jenna, Tiffany and Brandon. Tim and Jenna made my decision to purchase the Impala I initially found on line a breeze. Never have I been able to purchase an auto with such ease and quickness. Tiffany had my paperwork ready when I arrived and Brandon walked me through the mechanics with knowledgeable patience. These folks are Rock Stars!!!!!

Don't have body work done here!

Customer service: very nice people. Attention to detail : terrible. Quality of work shocking. I went in to have my hood rock chips repaired on my new car. 2 weeks later and several trips back and a repainting...now there is a film on the side of my car, looks like tape adhesive, but it is in the paint.... Shocked, angry... Wow .

Perfect Purchase Experience

I felt that I received a very fair deal on the purchase of a 2015 Chevrolet Silverado. Everyone was very accommodating, attentive, personable and friendly. The transaction went very smoothly and was actually enjoyable. Special thanks to Todd McKinney, Brandon McClatchey and Wes Hilderbrand.

Great Dealership

After driving 400 plus miles to your dealership, I was greeted by a very courteous and polite salesman, Nick. He showed me to the vehicle I was going to purchase. After a quick look over, I met with Andy, the business manager, who had all the paperwork ready for signing. After signing, I met with Wes who went over the interior functions of the vehicle, set up the blue tooth and OnStar, and answered my questions. I feel I got a good deal on my vehicle trade-in and only wish that I lived closer so that I could take advantage of your service center. I'm a truly satisfied customer and will definitely think about returning in the future. Thank you!

Great Experience

Very professional staff, also very genuine in nature. No pushy sales.

nice place

Great place Matt Moro is the best salesman there is

Excellent facilities, clean, Great People

Karl always has a great looking Dealership and the Staff is very eager to help in any way.

Karl Chevrolet=Class Act!

Our buying experience was seamless and fast! From Financial, to On Star set up, to on the road, completely a class act! Thanks, we will be back! #LOVING MY MALUBU!

Great Service

We had an appointment for 7 am so I dropped off my vehicle the night before, so the service department could get started right away in the morning. I was told that the car would take an hour to an hour and a half to complete. So when I called at 10:30 am, I was surprised that it wasn't ready. I had appointments that day and needed my car. When I called back at noon, it still wasn't done. Needless to say, I wasn't happy at all with the service at this point. It was already there 3 hours longer than I was expecting and no one had provided me with a time when it would be done. Luke apologized. He told me that there had been a mistake when entering the work order and it was not put in as a rush. I do believe that it was an honest mistake, but I really needed my car (a car). Because no loaners were available, Luke provided me with a rental car that I could use for a few hours. This was a tremendous help! I know that mistakes happen and if I hadn't needed a car, it wouldn't have been a big deal. I was impressed with how Luke handled the situation and turned what could have been a horrible experience into a very pleasant one. Thanks for the great customer service!

unimpressed

Was looking to buy a new truck. Got a call from sales and given prices for a couple trucks I was interested in. Salesman tried to low ball me on my trade by $6500. Two other dealerships offered me $6500 more than karl chevrolet. I informed them of this and they didn't even try to negotiate. I was trading in a ram and ram gives quite a bit in rebates. I was told by salesman that rebates hurt resale value and that what they give on trade in doesn't affect overall purchase price and payments. Given this crazy theory and math...for long term savings when buying a new vehicle, tell them to keep the rebates and to take your car for free. When I went home I checked the trade in value on NADA....karls was actually $7500 under trade in value. Never again will I go to karls. Back to Woodhouse for me.

Awesome Service

We were looking for s Colorado and the salesman (Nick) kept looking till he found exactly what we wanted. We had bed liner and step andtop added and we were kept informed as to when it would all be ready. I was truly a good experience.

Purchased 2015 Equinox

This is our 11th vehicle purchased at Karl. Mark Wittry was our first salesman and the past several vehicles we have worked with Tim Kapsch. It's just go to return and find the same personnel.

Fabulous Buying Experience

I can't say enough positive things about my experience at Karl Chevrolet. From the start, salesman Jason Nekola was professional and courteous. he went out of his way to help us find the exact match to the vehicle we desired. He was thorough and honest during a very stress free negotiation process. I know we paid the very best price available. The delivery process was a very enjoyable experience. All features of the vehicle were explained in great detail. When I had a question, the explanation was educated and patient. In the end I got my dream Chevy Silverado LTZ/Z-71. It performs like a truck should with the characteristics of a luxury sedan. In summary, my experience reinforces the fact that Karl Chevrolet is the number one dealer in the nation! Thanks Carl Moyer for the right price on the perfect truck.

It was a great experience.

When we were looking for a new vehicle, we told Michael McNeley what we wanted. We love our new Equinox!! He was a very good salesman.

Very Satisfied

The work on recalls for our 2014 Impala was done in much less time than we thought. The staff was very professional.

New car purchase

Starting out with the sales person, then finance and then the delivery coordinator we feel that all three are very knowledgeable in their field. We had a very good experience with these three employees. We believe they are a great asset to Karls Chevrolet.

Great experience

I experienced a problem with a fuel smell so I went to the dealership without an appointment and dropped of my truck. The service department worked me in that day. They had trouble diagnosing the problem as it was intermittent but continued testing until they found the source of the leak. Very thorough and professional.

Good experience at Karl chevrolet

Todd McKinney is the best! We ended up buying 2 cars! Very nice environment!

Awesome Experience!

Everyone is always very pleasant to work with and is a nice seamless process from start to finish. Will NEVER go anywhere else to purchase a vehicle. They have a great service department as well that gets the job done quick.

Happy customer

Everyone was so friendly, even those that were not directly related to our sales. We were offered something to drink by each person we interacted with unless we were already holding something to drink. That is a very nice touch - very hospitable. I would definitely buy from Karl's again.

USA'S ALL STAR DEALER!

Always friendly, helpful, and sincere. It truly is a "Dealer for Life," dealer!

A great experience! Very impressed!

I had only ever purchased one car prior to this and although I wouldn't have described that purchase as a bad experience, wasn't really looking forward to the process. I was wrong. Everyone at Karl Chevrolet was friendly and the process was actually exciting and fun. Gene Klein had been highly recommended to me by family members and they were absolutely right. I felt well taken care of and you truly will be my "Dealer for Life".

Fast, friendly service!

Fast, friendly service! The staff at Karl Chevrolet are always friendly and smiling when I come in! They keep you informed of what is going on when you are having your car serviced and they try their best to get in serviced and you back on the road in no time! Keep up the good work!

Purchasing a new Traverse

Michael McNeley from Carl Chevrolet helped us with our new Traverse purchase. He had everything in line and made the transition from our 2009 Impala to the 2015 Traverse go very smooth. Thank you for your hard work to make our day very low stress. We do appreciate all you have done to help us. Thank you!

Perfect place to buy a car or truck

All of the people I came across were pleasant, and helpful. The facility is immaculate and well set up to display. My salesman, Tim Kapsch and Wes who delivered my car made the sales and delivery process fit my schedule without trying to rush me through the process. Just an all around A+ experience.

Best Customer Service - Disney World worthy

I had such a wonderful experience at Karl's. I felt like all the employees at every level were trained to give the Disney World experience to their customers - best customer service I have ever had. It is because of this excellent service and customer convenience that we will be customers for life from now and buy all our cars here. Thank you for making this such a smooth and easy transaction.

Service

the service was very good. They took care to listen an my wife had a very good experience because she was the one that brought the vehicle an picked it up.

Tire rotation at 18,006 mi. on 2005 Silverado Z71

The tire rotation I received was excellent. I experienced a very short wait time and the service was completed very efficiently! Thanks for providing another great service visit!

overall

My first time experience purchasing a vehicle at Karl Chevrolet was great! Mike McNeley and the staff at Karl's was very helpful and I am completely satisfied with the service I received.

The only place to buy a new car!

Probably the best car buying experience I have had ever. Top to bottom they met and exceeded my expectations. Great selection of vehicles, knowledgible sales staff, outstanding service during and after the sale. Never shopping anywhere else again, there is simply no need.

Great Service!!!!!

Despite the severe heat and humidity and the fact that it was 5:40pm on Friday evening, the Karl's team serviced my car with a smile. In addition, they taught me some things about my car that I should know. Also, a young man named Jayden, went to another store to get a bulb for my rear blinker since they were out and the service department was closed. He was so kind and nice to make sure my car was fixed before I left. I really appreciate my experience and feel as though I have my own Nascar crew in your service team! Thank you and them.

Straight Forward and Professional

Having retired from the "business"(40+years), and know how the process works, I was totally amazed with the treatment and the deal right from the beginning. Josh Beving, manager of Karl pre-owned in Boone, is to be commended. There were no games, no dickering, just straight forward and professional dealings from the start. My thanks to Josh and Karl Pre-owned for the great deal and treatment I received.

Customer For Life

I can not say enough about the wonderful experience I have had since I started my association with Karl's Chevrolet. I bought my first car five years ago from Todd McKinney. Todd was wonderful. Then I was blessed to have Jim Jones as my finance guy and while I had truly bad credit, I was treated as if I was the most credit-worthy individual. When I purchased my car on Friday, Todd spent time with me explaining each vehicle. Todd helped me pick the perfect car!! Jim Jones helped with my financing and I felt like my dad was helping me. Then, I met Brandon!! I am not sure how I ever got along without him!! I am definitely a customer for life!!!

Great buying experience

Tom Hilderbrand was an awesome salesman to work with.

Great Car Buying Experience

Gene Klein did an excellent job getting our deal done and we were in and out in less than an hour with our new car. John and his assistant were also quick and efficient to get us in and on our way. Thanks for your upfront pricing and your excellent communication. This is our 3rd purchase from Karl Chevrolet and our 6th purchase from Gene.

PaulaB

Your people are wonderful! This is the second car I have purchased from Kate Smith and financed through John Pitt. Wes (sorry but I don't recall his last name) showed me how all of the options work and he took the time to set up my phone, seat options and made every thing seem easy. It was like buying a new car from good friends. Thank you for making the car of my dreams a reality.

Great service for the most part

Great job....They overestimated the time it would take which made me happy, but I was making arrangements based on what they told me. So it would have been nice to know it would not be so long earlier in the process, like when they took my car in way ahead of what they told me when I checked in.

A very effecient and professional dealership.

Ken took time to answers all my questions and kept me informed on the status of the car from the time I ordered until it was ready for pickup. Everyone I talked to were very professional and well informed. I have already referred someone to Karl Chevrolet and will continue to do so. Thank you very much!

Common sense approach to customer service!

Had my truck in for a check engine light. Jeff's team looked at it and found a connection that wasn't seated properly so they did that and it fixed the problem. Something that isn't covered under my warranty but since they only moved one wire, he didn't charge me for anything. That's the common sense approach to customer service that will keep me coming back to Karl's!

very good service and people polite and helpfull

I really appreciated having a rental car to use at no cost to me while my vehicle being worked on.

Good service, waiting area needs improvement

I as well as many other older people have back problems and the chairs in the waiting area are not comfortable, in fact I hurt more when I leave than when I came in.

Best dealership anywhere.

We have always been treated exceptionally well at your dealership. We have had very few problems with the vehicles we have purchased but any problem was always handled professionally and at little cost to us. We don`t shop anywhere else. All your salesmen treat us like they were our salesman but we always use Bruce Zimmerman. Great guy.

Great service and great employees.

I was impressed with the quick, professional service. I also appreciated how polite and knowledgable the young men, who helped me, were.

service

hood has greasy finger prints on it, also had to return right after driving out because the tire inflation light was on

Good Service, Clean, Friendly, Horrible Wait-Time

The guys and gals at the Quick-Lube were really nice and the facility is very clean. However, there was a really long wait at the Quick-Lube - 2 1/2 hrs. They did call the shuttle to take me to Hy-Vee and pick me up, but the initial driver didn't have me fill out the log, so the pick-up driver went to the wrong Hy-Vee location and I had to wait 25 minutes for him to arrive. When I got back from the store my car was just entering the bay, and it was another 45 minutes after that before it was done. The gal who takes down information (maybe her name was Alex - I don't quite remember) did give me a car wash upgrade for all my wait time. It would be nice if there was an appointment system for the Quick-Lube, instead of first-come, first-serve, especially on days when they are so busy (Monday morning, which surprised me).

Great Service and Timely

Had a routine oil change and tire rotation done on a Sunday. We got there at 9:15 am and were told it would take an hour, your service team was done in less than an hour which was great because we had our 3 year old with us.

Fast, excellent & polite service!

I had my wipers changed, it was raining and I did not even have to get out of the car. The two repairmen were extremely polite and courteous!

General Maintenance Issues

Brought my work truck in for repair. LOF, tire rotation, breaks, and a/c issues. All issues were fixed same day! Was kept informed of the findings before the work was done. Commercial Service Department always treats me right.

Great service. Friendly people

I have bought 3 cars from Karls and will continue to do so. I wouldn't tell customers about the pass/fail rating with surveys. If a person would to answer other than completely satisfied have a box to explain why.

Great Service!

Scheduling was done with one easy phone call, and when I showed up at the dealership early, they were able to get started on my car earlier than the appointment time and about an hour later, work was done!

Excellent

Karl's is always going the extra mile to take care of my issues. Mike in service is always helpful and accommodating . Wouldn't go anywhere else.

Car making noise won't shift

My husband William Kopsa had to take the car in as I was working was told that he really couldn't get any answers since the car was in my name. We both bought the car and both names are on the titile my husband is allowed to do what is ever necessary for the car.

Great all around

Allway helpfull and friendly! As I walked around looking at new cars and trucks at lease 4 gentlemen ask me if I need any thing Service guys were great and so was the accesserery department. I even bought a couple of nice T Shirts. Kent Wills

Great service

We were very pleased with the pricing and Craig's thorough explanation of our all the "dashboard" features of our new vehicle.

Going above and beyond good service

Our sales rep was great. He showed us all of the Used Equinox inventory and made us a great deal on the one we thought we couldn't afford.

Servicemen were very helpful and poliete

The servicemen were polite and helpful. Even though I only had a tire replaced which was under warranty, the serviceman checked all the tires and corrected them to the correct pressure. I was most impressed by the quality of service I received as well as the way in which I was treated.

very helpful, great service

Salesman is always knows about the vehicles and knows you by name when you walk in. Makes it very easy.

best price in 150 mile radious

Rick and Martin did a great job getting the vehicle I wanted and did not try and "push" what they had on the lot. They both were very honest which is the reason I will continue to shop at Karl. There were no games played. Awesome.

great deals

HAPPY! HAPPY! HAPPY! Gene Klein is very mellow, listens to what you want, then when he delivers he has a big grin on has face. this is the 3rd car I've purchased from you. And John in finance works magic. Everyone was great.

Great people

I have been coming to Karl's for years now. Tim Kapsch was as usual very cordial and helpful. When I picked up my new truck everything was very organized and complete. Wes did a great job of going through the truck to show me new options and did offer me a tour which I declined. The indiviual( sorry I can't recall her name even though she reintroduced herself to me) went through all paper work in a very organized and friendly manner. Thanks everyone.

new car

We just received our new traverse. Jack did an excellent job of reviewing all the working of the new car. The dealership is very professional and customer oriented.

Always have a great experience

I have had my vehicle serviced here quite a bit and I love the service the prices are not bad at all and everyone is very professional the free car wash doesn't hurt either, most of the time I being my car in I deal with Luke and he does phenomenal job! Great at keeping up to date on progress and price!

Great Dealership

Joe did a wonderful job as a salesman, asked questions about what i was looking for, wasn't pushy at all. Jack did an excellent job of showing me all the features on my new truck.

Joe Smeltzer is the best!!

Joe Smeltzer was our salesman and he was the best. Very professional, VERY PATIENT, and answered all of my questions (and there were many!!). I would recommend he and Karl Chevrolet to anyone I know of that is looking for a vehicle. Kudos to Joe!

Service

The guy when making the appointment at the service center told us our tires on our car would be done at 2pm, because then we were going to drop off our truck for the most recent Silverado recall and take the car. However, after showing back up after 2pm the car still wasn't done. The guy helping us did his best to make it right and did the truck's recall right away so our wait was minimal and we were able to take the truck back while they finished with our car. We returned 2 hours later and they had completed the car. The tires are great!

Great experience!!

Came in to get oil changed without an appointment. Got me in very quickly. Loved the free car wash! Tire sensor system needed to be reset after I left and dealership offered to send manager hour south to my house to correct. Very impressed!

Exceptional Sales Represenative

My sales representative, Tom Hildebrand, is very professional and is willing to help in anyway he can. If he does not have the vehicle you want he will find it. He is attentive to detail and makes sure you are very satisfied with your vehicle. Tom is very patience, diligent and professional. I thoroughly enjoy working with Tom and Karl Chevrolet.

Karl Chevrolet

Joseph Smeltzer was easy to work with, and he was patient with me while I asked a lot of questions. The other staff at Karl Chevrolet were also outstanding. This was the best experience I've had getting a new vehicle!

Great Service

I am always satisfied with your work. I bought the vehicle from Shottenkirk along with another vehicle. Our other vehicle a Silverado had some problems. We had to continuously take it back to Shottenkirk but, they never fully fixed it. I contacted you guys and took the Silverado there 1 time and you guys fixed that part and had done some additional recall work. That is why I will always take my vehicle to you guys to have it worked on and in the future will purchase vehicles from you

Friendly and kept us informed as to why the delay.

My suggestion would be to maybe open up one or two more bays for oil changes... There was a problem with one of the cars in front of us. The threads on the oil pan was stripped which let to an extra half hour in our wait...

The Peterson's

Todd McKinney did an excellent job and made us a very fair deal. We appreciate all the time he took with us along with Brandon and Jim in the finance department.

super great srvice

appointment for 1:oop.m. arrived at 12;30 took us right in finished sooner than expected. completly satisfied.very courtious people. it was a great experience since we live out of town . thank you vrey much

Customer Oriented

The staff at Karl Chevrolet has always been very customer oriented and professional. Our latest purchase experience exemplified these traits. Thanks go to Larry Jensen and your staff.

Great service.

Was able to get my vehicle in at my convenience and was given a rental unit while it was in the shop.

Service

We have not received our Traverse yet due to the recall on the seat belts. We are glad you are thinking of safety with our new vehicle.

Great Service

This visit I would truly say the Express Lube stood up to it's name. I was in and out in less than a half an hour. No wait at all.

Great service!

The personnel were very helpful and went out of their way to help and make me want to come back.

Very friendly and respectful!

Tom Hilderbrand made us feel relaxed and welcome at your dealership, he treated us with kindness and respect. It was actually the most pleasant car buying experience my wife I have ever had. It was the first time I have bought a vehicle and felt NO buyers remorse. Keep up the good work and know that you have a customer for life!

Quick lube was not very professional

I got an oil change and there was oil residue on our stearing wheel and door (inside and out)-- I had to drive all the way back so they could clean it with something special..

Easy to buy!!

Ryan Downing make a buying a vehicle easy and pleasurable. I appreciate the ability to drive a vehicle without a salesman breathing down my neck!

This dealership is an asset to any vehicle owner.

The problems were quickly identified and corrected in a timely manner. I was contacted as soon as the repairs were completed. All repair work is professionally performed.

Great Servicez

Everyone we worked with starting the beginning of the process to the end was absolutely wonderful. You have Definetly have received us as customers for life. I wish all businesses we come in contact cared about the customers as much as you guys do... Keep up the Great Work!!!!!

Fast Tire Rotation and Balance

Excellent service from the time I pulled in until I pulled out an hour later. I was told exactly how long the tire balance and rotation would take and they finished early. The team members working on my car were fast, efficient, and very polite to me.

Great Service

I worked with Will at the Ankeny Used Cars division. He did a great job working with me over a 6 hour period (I was a bit picky and indecisive) and found me exactly what I was looking for!!! Great job! His manager, Jason, was right on top of everything and even offered me lunch since I was there for such a long period of time. Awesome job, guys!!!

Great Salesperson

Joe Smeltzer is our salesman and we've been back three times now. He is wonderful to work with and does everything in his power to make it work for us. He's wonderful, and we'd recommend him to anyone!

Great service. I felt like I was home there!

Over the course of three weeks, Ted, Jake, and Brian Jeffries went above and beyond the call of duty to make me as happy as I possibly could be! I will never buy another car anywhere else ever again. I love my new car!!! Thank you!

standard maintenance

I visited on a Sunday. There was a friendly group of mechanics in the shop. They did an outstanding job on the service to my truck

Service

As always service was done in a fair amount of time. Tbe waiting area was comfortable. They explained the service provides clearly

Satisfied Truck Buyer

We were amazed at how professional and friendly everyone was during the negotiations on our new truck. We were prepared to have to walk away for a bit, but Aaron was more than willing to work with us and get us to where we needed to be to purchase the truck.

2014 Malibu

I'm sometimes anxious going into a dealership because I don't like to be sold...I don't want a pushy salesperson telling me what I want. At Karl it was just the opposite, I was asked what I was looking for and Mike took the time to help me narrow down what I wanted vs. what I didn't.

Service regarding vehicle purchase

As I told the fellows that assisted me, I will say this was the easiest car purchase that I have ever been involved with. The process was great and those who assisted me were very helpful and most importantly, did not pressure me.

Service experience

Employee picked us up as we were walking and provided a ride on a golf cart from the Quick Lube area to the show room. Greatly appreciated. As we are in our eighties, walking is more difficult now.

great dealership

customers time was respected and dealership was ran with organization and employees who new there job. Will recommend to other people for a smooth trouble free buying expereince

Ideal Experience

Once I started dealing with the correct (fleet) salesman, everything was perfect. He gave me all the attention and time I wanted. He actually knew the answers to my questions. Nothing was rushed or pushed. I can't speak for all the salesmen, but Matt Reaman was definitely top notch.

GREAT SERVICE

Purchasing a car is always somewhat stressful, but the staff at Karl Chevrolet made me feel comfortable. I truly enjoyed working with the dedicated, well trained and excellent staff. Also, special thanks to Mr.Karl Moyer who gave me that final bid that made me decide to purchase the car. A customer wants to think that they are getting the "best deal" a dealer can give and this is how Karl Chevy. made me feel. A "special thank you" to Nick Hoppenworth, Evan Williams, and Paul Schnept for their help. It is because of them that I now have a Crystal Red 2014 Impala sitting in my garage. I'M VERY PROUD OF MY CAR, WHAT MORE IS THERE TO SAY!

Customer for years to come

Yet again, this experience with Karls was a good one. No pressure from anyone, plenty of inventory and williness to listen to what I wanted and needed in my next vehicle.

very helpful and polite by everyone.

Everyone there has been very polite and helpful. Nick Hoppenworth was my sales person. Again, very polite and helpful in making my purchase. All my appts: were kept and all were on time. Thanks again to everyone at Karl Chevrolet.Larry Ryan

The whole package

Sorry, I just now saw this email. I have bought my last three cars from Todd M, so that has to show you I trust your dealership. I've never had any problems. I'll probably be back for my next car also. Although, I kept my first Impala when I bought my 2014, and I'm running out of room!

Great service

Very good, very fast and very easy to work with, Our corvette is our baby and Karl's treats it like we do.

Chevy Cruze Driver

Couldn't be more pleased with the final choice in the car I purchased. Everyone is very relaxed yet professional. Ideal atmosphere to purchase a vehicle from

Awesome service

I had a excellent experience when purchasing my car. I traded in my truck and the entire process couldn't have gone any smoother both Ryan Downing and Bruce Zimmerman were more then helpful with everything from the time I pulled in through the overview of my new car. Thanks to both you guys for the outstanding service.Thanks,Aaron Heuss

Excellent Service!

We always have a good experience! Question: We have tires for life and just had our tires rotated. We live in Newton. Is there any possibility of having the wheels torqued at Tires Plus here in Newton? I am not crazy about driving 70 miles round trip to have them torqued, but I will...Thanks,Keith

Oil Change

Other than having to top of my oil myself after my oil change do to a low oil indicator I was impressed. I wanted an oil you don't normally carry and they sent someone to get what I wanted. Additionally they were prompt and curteous. I believe they were simply under the mistaken impression that the LS1 in my Corvette had a smaller oil pan than the LS1 in other applications.

great sales staff I would work with them again

The whole sales staff did everything possible to make my buying experience a good one. Todd Landis is a great asset for your dealership. It is my hope you keep him on for many years to come as I will buy another vehicle from him in a minute.

Karl's

Best buying experience, best body shop, best after market. I have had experience in all areas of Karl's Chevrolet. From repairs on my vehicles from accidents to my latest purchase of a 2015 Chevy 2500. #1 dealership in the nation!

Ryan did a great job of finding the car that we wa

I always enjoy dealing with Ryan Downing. He always takes the time to find the car we are looking for.

Great service with great staff

Maintenance is quick and easy. I had an oil change and a rotate/balance in under forty minutes. Freindly staff and car wash after the work is done. Very nice Karl.

Karl's Chevrolet 5*****

I arrived for my initial test drive around 4:30 pm. Because Karl's is such a popular dealership we had to wait for Jeremy or Gene to be free. Gene gave us the keys & told us to take it for a test drive. Which we did until the low fuel indicator came on, so we headed back to the dealership. By the time I left around 9:00 pm I had started the process of purchasing the traverse. It was an EXTREMELY difficult decision to trade my Trailblazer & if I'm 1/2 as happy in the traverse as I was in the Blazer, I'll be a satisfied customer. Jeremy Gene Kim Tiffany & Wes were all very nice, patient & remain helpful people. They are all assets to Karl & Chevrolet's business.

Great service

I went in to just get some air and nitrogen in one tire and they found a screw in the tread of the tire. They took care of the issue right then and I didn't need an appointment or anything.

2014 High Country

I thought they were very efficient about quoting a price. They gave me a fair value for my pickup. And gave me a demo ride in the pickup I wanted. Had the pickup well prepared with all the options I wanted. And I was surprised to see a tank full of gas!

Great sales staff, poor detailing

The sales staff answered our questions and were more than polite and accommodating. The detail on my truck still left sticker residue on my windows and a number 69 on my back window was not cleaned off. I didn't notice this until the morning due to taking delivery at 8pm. Otherwise my experience will bring my and my family back to purchase our future vehicles.

Qwik Lube

When they did not have the right size windshield wiper handy, they got one from Karl's parts store at no extra cost. I appreciated that.

New car

I bought a new car from Nick Hoppenworth and he was awesome at answering all my questions and finding me the car that I wanted!

Quiet, clean, helpful

Pleasant not pushy. Basically made the deal on the phone so it worked out good since we live further away & both work full time. Everyone was very nice. Environment is great!

Great customer service

They were very professional and honest. I had a great experience at the dealership and would consider this location for a future purchse, if i need one.

Karl Customer for Life

The sales staff, financial staff, and overall experience was great. Kate and Tiffany did a wonderful job explaining everything to me in terms I would understand, as it was my first time leasing a vehicle. They found me the right car, gave me a good deal on my trade, and helped move the process along very smoothly.

Great staff

The staff was very friendly and informative from the moment we were greeted to the time we left in our new vehicle. I look forward to doing more business with Karl Chevrolet.

Outstanding customer service!!

Outstanding customer service! I appreciate the efforts of my salesman (Matt Moro) in finding me the perfect truck. Jack also did an excellent job showing us around the dealership and introducing us to our new Silverado. Service after the sale is the reason I continue to choose this dealership. Thank You!

Great Buying Experience

My experience was great, as all of my buying experiences have been at Karl's. That is why I keep coming back to Karl's. Great customer service and great products, keep up the awesome work!

New truck purchase - easy and enjoyable

Larry Jensen is great. I just bought the 6th new truck from him last week. He makes the process easy, predictable and gives timely updates.

Love the open and speedy Oil Change Lanes

Oil Change was very quick and staff very friendly but I always get the Premium Oil Change but didn't get a Premium carwash. Not sure if you've changed you policy or not and didn't ask the service tech that checked me out because I didn't realize it until I was at the carwash door.

Great, quick service with a smile!

Always a great experience. The staff is helpful and knowledgeable, friendly and accommodating. Can't say it enough - I'll never go anywhere else!

Great experience

The whole team was professional and I learned a lot in the process, came to an informed decision and what I believe was a good trade value and price for my new vehicle. I will definitely purchase my next vehicle at Karl Chevrolet and will refer my friends as well. Thank you!

Excellent Customer Service When A Problem Occurred

When my wife and I brought our 2013 Equinox for its 12,000 mile tire and rotation, we were directed to park outside a specific bay to wait for the vehicle's service in the bay to be completed. As it turned out, the vehicle in the bay had tire balancing problems. We were then directed to an open bay where our Equinox was immediately serviced. When we were leaving, the technician that was working on the vehicle with the balancing problems came over and apologized for the inconvenience and wait. I want to acknowledge good customer service on two points: 1) being proactive in noticing a problem before the customer did and resolving the problem to the customer's satisfaction; and 2) having a technician taking ownership of the problem and personally apologizing for the problem. Excellent customer service!!! Keep up the good work so that Karl Chevrolet continues to be the number 1 in service in the nation!!!!

Friendly workers

I liked being taken by a courtesy van to a shopping area so I could get some errands done while the car was being worked on.

great service area

very friendly job done in amount of time they said it would take. enjoyed your shuttle service to and from your dealership while my car was being worked on

From bad to GREAT!

I have been having some huge problems with a previous car since January of this year. Dale in service has been my angel through all of this. With the recent problem that I had he suggested to the the dealership that they get me put into a new vehicle. To purchase a new vehicle I worked with Gene. He was great. I told him how much I felt like I could afford a month for the vehicle I wanted and he made it happen. Karl Chevrolet also completely paid off my other loan which was a stipulation to being able to purchase a new vehicle. When I picked up my new vehicle Craig was awesome in showing me all the ins and outs! Thank you to everyone who helped me through this!

Great service

Best experience buying a car so far, Nate was very informative, helpful and friendly. I will definitely be back next time I am ready to buy a car.

Longer wait time, but great level of service

The wait was a little longer than I had imagined it would be, for "Express" service. Still, the level of service was excellent. Worth the wait? Sure. Should the wait-time be improved? - Yes.

great customer interaction

The tech was a people person. Not just a mechanic. He explained the process and made it a smooth experience. I arrived from the night shift to get a tire rotation and oil channge. He new I was tired so he did a great job getting me out fast.

Why buy Certified from Bruce Zimmerman at Karl.

I was looking for a second car for my wifeand wanted to spend about 10,000 dollars. After looking at other cars at other dealers I was looking at about 95,000 miles and issues the dealers did not want to fix. My son Adam suggested I go see Bruce at Karl. I had purchased a car from Bruce a couple of months ago. But he said finding a good car at that price would be a challenge. After visiting with him about the issues of buying a high mileage used car we started looking at your lot. Bruce was able to find a nice used, certified Cruze. It was more money than we wanted to spend, but the benefits of spending a little more and getting the certified with warranties made a lot of sense. Bruce listened to what we wanted and was very helpful in finding a good used car. Bruce is very personable and listens to his customers. I would highly recommend him to anyone I know who would be looking for a car.

Oil change and leakage in certain areas

It seemed to take a long time to get a call to tell me what was going on with our car and how much it would cost. The people who work there are so polite and I do appreciate the excellent customer service.

great service Clean facility

Karl Chevrolet has taken care of my cars and trucks for years. And I will continue to have my service done there because theyare very professional and do what they say. They are GREAT!!!

Great Customer Service

I am not one who trades cars every two or three years so buying a new car is a really big deal for me. As a result of this I do not spend a lot of time in dealerships and I admit I stopped at 4 other dealerships prior to stopping at Karls. From my first contact with David through the close of the deal everyone I met there was helpful and courteous. There was no "high pressure" sales pitch. I was inpressed! I have praised your service to many of my friends already and will continue to recommend your dealership to friends and family.

Karls for Life that's for me!

Your staff was pleasant, informed and very helpful. As a woman, I was treated with respect and not talked down to. Great Job guys, that's why I bought from you. You have always taken care of me and my car and I appreciate you.Carl you should be very proud!

nice dealership

What a nice dealership and great people to buy a car from. Have to thank Todd Landis. He is a great sales people to get to know. he is the best to talk to thanks again for a get car

Great customer service

I thought that the simple oil and filter change was a bit over priced but every one was very polite and very customer service oriented.

What you want in a Chevy Dealership

Your salesmen were so very helpful in explaining everything about our vehicle, before and after we purchased it, which is a big seller to m. Through out our day at karl, everything was so organized throughout the buying process. The warranty's on the vehicle are excellent and it was nice to know that we would not be forgotten when we have service on the vehicle and any warranty work. Thank you

2012 Chevrolet impala

always friendly and lets you know if something else needs to be done and price before they do it. I have bought many cars from Karl and will continue to do so.

Terrific service

The people where so nice! I was treated like I mattered. They listened to what I wanted & worked hard to get the deal done. I didn't like that Mike McNeley is a Packers fan though!!! Go Bears!! Over all had the best experience! Thank you!!

Quality Work; Great Customer Service

The work on my car was done very well. I had work done at the body shop (new front bumper) and they did and excellent job. I really appreciated the extra cleaning and detail work that was done on my car - my vehicle was shining inside and out when I picked it up from the body shop - just as clean as when it was brand new two years ago. A big thanks to Jason Henry at the Quick-Lube/Tire building for helping me to get my vibration/tire problem fixed. The only problem I had was a discrepancy in the mileage numbers that were written on my paperwork and with a call back to Jason he fixed the problem and mailed out a new ticket and window stickers to me. A big thanks to him for helping me to get all the correct mileage numbers taken care of so I could get the correct stickers put in my windshield.

Needed Part

Visiting the body shop, I was sad to hear that Michael had left but I enjoyed my visit, the receptionist was very nice and polite, and the young man who waited on me was very helpful and courteous.

Replace tires and repair heater fan.

Although the repairs took longer than expected. The personnel were attentive and offered to get me coffee or water. Was offered a loner car to get something to eat. Did not go out to eat. All of my visits in the past, I have been treated with the utmost respect. All personnel made me feel welcome. Very much appreciated. Thank You.

Very Good service

They completed the repairs on my 2011 Malibu faster than they said that they would be completed which got me out the door before I had to leave to make my next appointment.

Join a great group of people

We have had the pleasure of working with Ken Lindley for several years. We have always been treated with respect and kindness. We feel he has always treated us fairly and gotten us with we enjoy. We will return in the future. Our family depends on him to give us what we need. Also we would like to thank Karl Chevrolet for helping sponsor IATVHSS. Our grandson is one the A riders.

Great sales and delivery presentation

Curtis Noteboom was an excellent salesman. He seemed to go out of his way to get me the car that I wanted. Also, he followed up to see if I was happy with everything.

Great Service Facility and Staff

The facility and staffing are designed to shorten the time required to service my vehicles. The work is always professionally performed and complete in every detail. I would never use any other dealership for service.

Great customer satisfaction

Ryan was very helpful and have enjoyed working with him in the past. This is the fourth vehicle we have purchased through him. He is efficient and makes us feel very comfortable. We feel that he will be honest and do his best to satisfy our desires.

Great Service

They took our car for an oil change and tire rotation and dropped us off at a restaurant why they did the work and then picked my husband back up afterwards so he could come get us after we ate. We did not have to walk in the rain, etc. Very great day and got to relax while work was done!

Excellent Service & Excellent Customer Service

My appointment wasn't on their log sheet, but they squeezed me in after we went back through the emails & got me back on the road in no time w/ new tires ; )

Clean service area, too many young employees

Was a little confusing among the workers in the lub shop but finally was taken care of. Need someone with a little experience to guide the younger employees.

Great service and very clean facility

I went to your service express to have my oil and filter changed. I was done in 20 minutes and the personal there was very kind and professional.

#1 service and sales staff in DesMoines, Iowa area

All of your staff remains cheerful with same outstanding service. Just arrived from Orlando, Fla. when we stopped in for service and say hello to Tom H. in sales. You guys are the best.Wayne Videgar

Great to deal with

always helpful, honest and great customer service. Most of all, excellent Service Tech's working on our vehicles gives me confidence that our vehicles are fixed correctly.

2 Silverados in 10 days

Tom Hildebrand treated us like royalty. so did Paul Schnepf, and Dan who went over my new truck with me. We bought 2 new silverados in 10 days. a 2500 HD and a 1500. We love them and will never buy other than chevy again. we tried Dodge and there is NO customer service after the sale. We have always owned chevys and should have known better not to try other brands.

satisfied customer

Taylor, in the service dept, was very helpful in answering my questions and keeping me updated on the progress. I felt well taken care of in the midst of an obviously busy department.

So easy to do business with

Very accommodating to our schedule. Everyone worked hard to get us in and out and still gave us a great deal and grest service.

Great Experiance