Junction Auto Family - Chrysler Jeep Dodge Ram Buick GMC

Junction Auto

Outstanding. Matt Emrick is a true professional. The rest of this is filler to meet the 50 character requirement.

Great team of sales and service department!

We bought our mini van a few years back from Aaron Webster. He's the best! Genuinely a great guy who just wants you to be happy with your experience there. Together he and the service department (Dave and Greg) helped me through my panic attack when the van wouldn't start yesterday and got me in right away. Always a great experience there! Plus the facility is always clean and they have the best coffee machine!

Mister

Excellent Service as always. I wouldn't take it anywhere else.

10 out of 10

Big thanks to Colt Yox, Kaitlin, and the rest of the team at junction auto. I had my heart set on a new wrangler and junction was the only dealer that brought it into my price range. Huge thanks and will highly recommend Junction Auto to any new car buyers.

None better and few as good !

I have purchsed 4 vehicles in the last 5 years and have had the pleasure of doing so at Junction Auto, the person I have been dealing with is Russ Wheeler, all I can say is I have not been disappointed one bit, Russ makes it very easy with his knowledge of the vehicles he has shown us, Because of him Junction will be my place to purchase vehicles in the future, I will and would recommend junction auto to other people an of course Russ, my next vehicle will be from junction an hopefully Russ will still be there at that time!

Denali hd

Sean Woolard was a great help and knew what I wanted great help and customer service

Service center

Exceptional service, friendly staff, and quick to get the job done !

Great buying experience!

I purchased a vehicle from Junction Auto (aka Junction Buick GMC) several years ago and it was a very positive buying experience. It was because of this past experience that I contacted Shaun Woolard, the salesman for that transaction, when I needed to add a second vehicle. Shaun is very knowledgeable and takes a professional approach to finding out what you are looking for. He makes recommendations based on your needs and budget. I don't think I'd ever want to deal with a different salesman. He even went the extra mile in helping me coordinate the sale of our used travel trailer with an RV dealer in Euclid.If you need a vehicle, call Junction Auto and ask for Shaun. You will be happy that you did.

Junction Buick GMC

Very happy with my new GMC. They went above and beyond to find the car I wanted!

Leased Car

Shaun Woolard was very courteous, knows his product, a real gentleman through out the process.

Junction Buick GMC

The staff was friendly and our salesman Scott was very accommodating. Gave us a good deal.

The Best Dealership In Geauga County Ohio

I Am On My Second Buick Verano And I Love It! I Am Absolutely Satisfied With The Junction Auto Staff. Whether It's Anne In Sales, Kyle In Finance, Or Brandon And Ray In Service. They Are Professional, Caring, Efficient, Friendly, Courteous And Helpful In Every Way! I Honestly Can Not Say Enough About Junction Auto And It's Staff. I Hope They Stay Around A Long Time. The ServiceIs A-1 Because The Dealership Is A-1. Thank You Ed Babcock, For Owning And Managing TheBest Dealership In Geauga County With Top Notch Employees! Everyone Certainly Deserves To Be Commended. Thank You!!

Car repair

Excellent work and attentive, friendly service is consistently provided by Junction Auto and was again on this occasion.

WORTH THE DRIVE!

This dealership is fantastic. Although they were out of my way, they treated me with kindness & respect, and best of all - gave me a much better deal than any of the other 3 Buick dealerships close to where I live. It was well worth the drive!

Quick turn around

Great service. Friendly employees. Quick turn around.

oil and tire rotation

service was done as told to them. was happy with the service and time.

Buick Envision Lease

This is not the first time I have leased/purchased a vehicle at this dealership. The sales staff (Shaun Woolard) and Kyle with financing are a pleasure to work with. It is a relaxing, pleasant and personal experience that keeps me coming back again and again.

Service

Junction is an excellent dealership. The entire staff is friendly and also respectful to the customer. Dealing with Shaun, Ray, Brandon, Mike, and Kyle is always a pleasure.

Satisfied customer

It is always a pleasure having a vehicle serviced at Junction.

Oil Change

very quick service, waiting area was well maintained

good service

very good service, it was completed in a timely fashion

Service - Oil change

Appointment was a breeze to schedule. Everyone I spoke with and/or interacted with was very pleasant and attentive. Service was done promptly, and they even offered to wash my vehicle, it's the little things that go a long way! Great Service!

Buick Encore

Brake work needed. Bought the car new at Junction in 2013

Shopping at Junction Buick GMC

Our salesman Scott was great! Not pushy, perfect!

Service on my 2012 Terrain

I am always very well satisfied with any service I have received at Junction. Everyone is polite and considerate, and I feel secure driving my car when I have work done there. The service managers, Brandon and Ray are especially thoughtful, offering me a ride home and a cup of coffee if I have a long wait.

service for recalls

my experience was extremely satifying, wish we would have started here from the beginning. Nice group felt very welcomed and treated as an important customer. Had an appointment in the area and wanted to save time and happy I did. I had mentioned I may be in the market for a new or certified SUV and I was given a saleman to take a few vehicles for a test drive.

2016 Yukon Denali Purchase

Great service and great experience. Everyone was helpful and made the process quick and simple.

service team is unmatched

Flawless, This is my second dealing with the service department. Brandon is thorough and takes good care of my needs and wishes, This is the first time that I have worked with Ashley. She was very courteous and a true pleasure to talk to. She is a great choice to have in customer service!

Keep compass

Junction Auto is a very professional efficient and friendly Dealer!!!!

Hats off to great salespeople!

Matt Emrick has worked with us as we purchased vans and trucks over the years. He's knowledgeable, knows what we like and want, and takes the time to make sure we are pleased with our purchase.

Larry L Judd

Been a customer of Junction GMC for many years.Great people working here make this happen! Great sales people,great service department and great parts department. Will be a customer here for many more, Thanks for all you do!!!

Tom Tamborski

Service was great! That's why I keep comming back!

All Roads lead to the Junction

Again Brandon & service, as well as the body shop deliver topflight results! I had a small mishap with one of my new Buick 19" wheels, a birthday gift from my wife no less! It was my my own fault and I did procure a replacement immediately because I'm a perfectionist when it comes to my cars. The service was done very quickly, professionally, and because of a promotional coupon, cost effectively! When the Brandon wrote the service order, I also asked for an estimate to repair a very shallow ding over the right front wheel arch. I mean I figured I was already there. So a few minutes later, Brandon finds me perusing pre-owned cars in their lot and says I have your estimate. I see the price and I can't believe it - reasonable! He then says, the shop can do it right now, they have the time ~ paintless dent removal. I got my car back washed, the new wheel mounted and no trace of that bothersome dent. Wow, was I pleased! However, I found that's how I normally leave Junction! Way to go guys!

Police officer

Exceptional on all levels. We have purchased numerous vehicles from Junction Auto and always have had exceptional experiences. Our salesman Shaun always goes above and beyond to get us what we are looking for. Ray in service, Mike the sales mgr, Kyle the finance mgr and every person we have contact with have always treated us like family. We will always buy/lease our vehicles from Junction.

Ordered new 2016 Buick Verano

I was offered what I wanted for my trade and sold the new car at a fair price. The order only took 7 weeks to come in and Matt kept me informed of ever step. Transaction was very quick and efficient. I love my new car!

MR RON MIHALIC

AS ALWAYS SERVICE IS GREAT,AND PERSONNEL ARE ALWAYS POLITE AND CURTIUS.

Junction Buick GMC

The best care possible! They always take good care of me and mine.

Consumer

Only thing would like to see is a free car wash after service.

BAD ATTITUDE ALERT

BAD ATTITUDE ALERT. I was accused of playing on the net when all I did was shopping around. Please note: I did NOT have an appointment but merely inquired online. Subsequently received an email from a salesman named Wheeler with the above accusation. What a way to treat customers. SUCKS and highly not recommended. .. .....The company website provides no way of contact other than an instant chat or a ph# but no way to send an email. All posts on their Facebook page are subject to approval; my guess is that a negative feedback is not approved. What a way to do business. Just saying .. ......P.S. I have actually purchased a vehicle from this company back in the 1990's. Apparently the attitudes have changed since then. Oh well.

Great customer service, no pressure!

Shaun did a great job explaining all our options and crunching the numbers for us. We have bought our last 5 vehicles from Junction and Shaun has always been more than helpful.

Great dealership!

We have been buying vehicles at Junction Auto Sales for over 40 years and the experience has been very satisfactory.

Great Service

Excellent service, very pleasant and friendly staff. Waiting area is very comfortable with coffee and a nice TV.

Brian Joyce provided us with the best care ever

My wife and I worked with Brian J. and we will again. I shopped around to all the new car dealerships in the area, and some further. Brian was the only one who took the time to listen and find out what I needed and wanted. The whole Junction team has earned a client for life. I left with a Beautiful brand new GMC Sierra. I can buy a new car anywhere and I will choose to buy from Junction again because of the care Brian showed us. Thanks for the amazing experience!

Junction Buick GMC

This is third car I have received from Junction Buick GMC. Each time, the salesperson has gone "above and beyond" in his assistance to me.He is truly a one-of-a-kind person.The "paperwork", too, has gotten easier and easier each time.The staff members strive to be friendly and helpful to each person.

Junction Auto

The service I received on my Buick Enclave was timely, very professional and very reasonable. The service staff treated me as though I was very special.

Junction Review

Pleasant experience in a friendly atmosphere. If car buying can be enjoyable, it can be at Junction.

Very good crew. Never had a problem with anything

The people at Junction are very nice and efficient. I never have to wait too long for my vehicle no matter what the procedure being done is.

great service great people.

this dealership seems to go out of its way to make a customer happy.my truck had an issue with the 4 wheel drive and I was scheduled to go out of town of a week ,the following day.so on a long shot. I called the service dept. spoke with the advisor and told him what the issue was... to which his response was NO PROBLEM . they picked up the truck at my house while I was out of town ,got it repaired ,washed ,and drove it back to my house.I should mention that I live almost 30 miles from this dealership and there are at least 3 other dealerships within 5 miles of my home. I have been buying / leasing from them for a long time. junction auto is like dealing with family , and the popcorn is not bad either thank you ray.mike.

Corporate Logistics Manager

Very helpful, communication was prompt and thorough answers to my questions

Great people, pricing and service!

Great people, pricing and service! I have seldom experienced Such a high level of customer service.

Service Recall Review

I brought my car in for airbag recall. The service department clearly and patently explained the steps required in the recall. Not only did they see me in a timely fashion they were also able to get the work done in just one visit rather than the expected two trips. The work was done very quickly and the icing on the cake was a sparkling clean car waiting for me, all the winter salt and dirt washed away.

Wonderful experience!

I was very pleased and impressed by everyone I spoke with and dealt with, either on the phone or in person. I felt like Aaron, Kyle and Mike were trying to help us buy a car, not just "make a deal". Truly a wonderful buying experience.

Owner

Excellent service and treatment by all persons with whom I worked both in sales and finance.

Always great service

When your car starts acting up you start to rationalize as to what is going on with it just to avoid the hassle of making that dreaded service appointment. It all began for me about a month after the purchase of my vehicle. At first it sounded like it was going to stall out, it idled "funny" and I just couldn't put my finger on it. I tried to chalk it up to bad gas, hey it happens. But then the engine light came on and it wasn't getting any better. I decided I better have it serviced, after all I only had 2200 miles on it. So I made the dreaded appointment, even left work an hour early. From the time I arrived everyone was friendly, my appointment was at 2:00 and it was an hour before I knew anything that was going on. but during this hour they tried to replicate what I stated the problems were and they were having difficulty, as a girl I thought boy these guys must think I am stupid and I don't know what I am talking about, but to my relief he ran the history which confirmed my complaints. It wasn't too much longer after that the problem was fixed and I was on my merry way. My husband has always been a junction customer and has enjoyed everyone there. The staff do try to keep the customer happy and make you feel welcome.

mr.robert e fulton.

top notch service. all checks were performed and vehicle was clean upon receipt of my vehicle.

Customer

The service was excellent as usual. The service staff is always courteous and friendly. The service managers always look ahead in the concern of possible future needs.

Junction auto

Love Junction AutoGreat employees! Service is fast and friendly

New Acadia Shaun woolard

Shaun was great! As always! Thanks so much for a wonderful experience!

service department

excellent service as usual. always a pleasure to visit this dealership.

Outstanding service

Went over and above to diagnose and fix a problem on my truck.

Professional Sales Department and Quality Service

I have been customer at Junction Auto for many years, my family also. They continue to provide a customer with quality salesman, with knowledge and advice to find the perfect car for your needs. This buying experience I had the pleasure of working Aaron Webster. His knowledge about the vehicle he was selling, and personality made communication easy to insure I bought the the vehicle that met my needs for my family and pets. I will continue to be a Junction Auto customer in the future. I will continue on recommending the store, and Aaron to friends and family looking for a vehical.

junction auto

I have bought two vehicles from junction. Had the pleasure of working with Russ Wheeler both times. Great guy with no pressure approach which i for one appreciate. Russ and junction have gained my business from now on on all my vehicle purchases. Always treated well by Russ and the whole entire staff. Highly recommended to anyone looking for a new or used car you will not be disappointed.

Excellent

My experience at Junction was great. My Salesman, Russ Wheeler, was very knowledgeable and helpful. He knew the cars in and out. Although l was just looking at vehicles, I would definitely recommend anyone in the market for a vehicle to go see Russ over at Junction. Very pleased with his customer service.

Buying process was seamless. Great job!

Worked with Russ Wheeler to buy a used car. Russ was very helpful and did a great job. No issues. Was taken care of very well.

Great Dealership!

Shopped all over Ohio for a Jeep Grand Cherokee. I was referred to Junction and told to talk to Russ. He was by far the friendliest and easy going salesman I have ever talked to. Never once was a pressured. At this point I had visited numerous dealerships, and Junction was the only one that made me feel like a member of their family. Went above and beyond to make sure I was happy with my vehicle. Go visit Russ!

Very professional.

Worked with salesperson Russ Wheeler to purchase a nice used vehicle. He was very down to earth, did an excellent job of listening, and overall came across as truly genuine. It was a very pleasant car buying experience. Thanks Russ for bringing it all together!

Junction auto helpful

I have purchased several cars through Junction auto and at one time I had some issues but Russ wheeler a sales person in the used car section helped me buy a new car helped me to lease a new car and has overall helped me resolve problems I may have had at other dealerships I recommend Russ wheeler at Junction auto.

Best Salesman - Russ Wheeler

My dad got me my first car from Junction Auto. I still drive it today and get it serviced there. If you are looking for a new or used car Junction is the place and Russ Wheeler is your salesman!!!

Junction Auto is the best!

My husband and I dealt with Junction Auto for such a long time. The service dept. has always been good to us. We would recommend Junction Auto to all our friends and family. If you are in the market for a car (new or used) please see Russ Wheeler - the best salesman they have!

Love Junction Auto

Junction Auto is a great facility with a huge assortment of vehicles. Everyone there is very friendly from service to salesmen. However, Russ Wheeler by far is my favorite! Personable, helpful, and honest. He gets the job done and follows through.

good experience

My salesman was John Bralek. I can't say enough good things about him and the dealership. I was a little disappointed in the price I got for my trade in but not enough to walk away from the deal. Other than that perfect. My next purchase will without a doubt be with this dealership and hopefully John. It was with the 3 hour drive.

Didn't Buy but would

Talked to Russ many times on the phone and he never pressured, but tried to help me through the process. I probably should've bought the truck but just wasn't exactly what I wanted. Thanks Russ for your patients.

Personable and helpful salesman.

Had the opportunity to come into Junction Auto, Chardon Ohio, in month of March. We found the salesman Aaron Webster to be very personable and helpful. Although we have not made a purchase as of yet, we enjoyed our time looking at Junction and will strongly consider them in our future purchase.

Misled

What started as a promising experience ended poorly. After making a purchase, a problem came up. Salesman unable to rectify problem. E-mailed owner, never received a response. Will never go back or recommend dealership to anyone and will find another place to having my servicing taken care of.

Love my new Chrysler!

I highly recommend this dealership for your next purchase. I received the best cusotmer service from my sales person and worked out a great lease for me and my family!

I wish there was a negative rating

I will never ever, ever, ever in my life try and purchase a vehicle. After leading me on for about a month on dealing for a vehicle and its price, they just said we cant deal at all. So it was either sticker price + tax, title, fees etc, or nothing. Not a good experience to say the least.

Long story short

Long story shirt, Ill never go back, Ill make sure nobody in my family/friends ever steps a foot on their lot. Never again.

Great price, fast

I tell everyone I know about Junction and my experience. After the deal was done this dealer really cares and it shows.!! Thanks guys

Great overall experience

My wife needed a vehicle and was hoping to get a good deal on a wrangler. Sales person was very professional, nice, and knowledgable. I felt very comfortable asking them anything and felt they took the time to meet our needs. Would DEFINITELY recommend this dealer as I have been been a customer since 2006 and have not had one complaint with service or sales people !! Thanks again, very happy!! :)

Long time customer

When the time comes for me to buy a another car, I won't even think twice about going somewhere else. I'm very pleased with the service and friendly staff.

Great customer service and friendly staff

I just bought a Dodge Charger at the dealership. This is my 1st vehicle purchased from this dealership and the entire process was smooth. They were very good about informing me about the vehicle and my purchasing options. They asked me what I wanted and helped me get the car I wanted at the price I was looking for. Everyone I encountered was very nice and polite. I would highly recommend this dealership.

A little troubled at first, but turned out great!

I would just like to say, at first I thought that I was a little troubled because Junction wouldn't work with me at all on the vehicle I wanted, but they did pull through and find me the vehicle I wanted slightly used. I got it at the price I wanted, and they still got there side of the deal! Overall Great experience and I hope to be seeing them for future cars down the road!

Not getting my business ever again!

Long story short, the costumer service was beyond horrible. All they care about is making money. Nothing else. I got one vehicle from them, and that will be the last! The only reason I bought it was because it was a limited edition Jeep the wasn't common to find on every lot.

Never Again...

I went to the Used car lot to look and see what they had, no salesman came out. I was outside for probably 20 minutes, but nope they just sat inside on their phones and didn't bat a eyelash.

WHAT A JOKE!!!

FIRST I WALKED ON THEIR LOT LOOKING FOR A CAR, AND I HAD TO GO GET SOMEONE TO ACTUALLY COME HELP ME AND NOT SIT BEHIND THERE DESK ON THEIR PHONES ETC... ONCE THAT WAS RESOLVED I WAS LOOKING FOR NEW AND USED, KEEPING MY OPTIONS OPEN... ONCE I SETTLED ON A CAR (NEW JEEP LIBERTY) AND WE WENT THROUGH THE PROCESS, WE CAME TO FIND OUT IT HAD ALREADY BEEN SOLD AND THEY JUST DIDNT TAKE IT OFF THE LOT YET... THEN THEY HAD THE EXACT SAME LIBERTY BUT IT HAD A FEW MORE OPTIONS ON IT... THEY REFUSED TO BUDGE A PENNY ON THE PRICE AND HELP ME OUT AT ALL, THEY TOLD ME THAT WAS THE FINAL DEAL... THEN ONCE I WENT TO LEAVE, THE SALES PERSON DIDNT EVEN SHAKE MY HAND. VERY HARD TO DEAL WITH A STRESSFUL EXPERIENCE.

Not what there motto says they are...

Junction in the beginning seemed easy to work with, nice people etc. But no. Totally opposite. When I purposed different ideas after my car I has purchased had numerous problems, they would shoot me down on everything. And they pretty much said "Hey, it's now your problem." Every time they said they would contact me, they never did and i always had to contact them. One time I had my car in for some electronic defects and the mechanic said that they couldn't really find the problem. Very Poor service.

Chrysler

Our sales person was Jerry and we were very pleased. All aspects were wonderful , we called and he had the car ready for us to drive , explained all the features, we bought it and drove away. Great experience all around and we received a thank you letter for the purchase. Love the van , love it all!!!!!!

2011 Challenger R/T

Terrific buying experience, staff was very helpful and always answered any questions I had quickly and professionally. While mine was an internet purchase, salesmen Dave Distler and Brian Snowden made sure my new Challenger arrived in perfect condition. Dave and Brian were extremely courteous and professional, truly two of the best I've dealt with in nearly 40 years of vehicle purchases.