Joyce Koons Honda

Moses and Dan P. went above and beyond

Took my Odyssey in for service after I felt it was not driving correctly. I was able to bring it in after work. Moses was completely detailed in explaining the problems found. He made sure my concerns were being taken care of and that I understood my options. As Moses was speaking with me, Dan, one of the Honda mechanics happened to pop in. I asked if I could speak with him regarding my Odyssey. Dan did not hesitate and sat with myself and Moses. Dan patiently took his time explaining exactly what would take place during the repairs and what the car might need or not need when posing different scenarios. Both Moses and Dan were extremely knowledgeable, patient, honest and most importantly they were both on the same page. Driving home that evening I could tell the repairs made all the difference in the world. I also appreciated the fact that my car was not there all day and I could drive it home after waiting not to long. Love the extended hours:)

Used car purchase

From the moment I let these folks know I was looking for a used CRV in a defined price range, they helped me get the very car I was looking for - one even better that I had expected! The whole process was seamless and focused on my needs. I could not have asked for better service throughout the process. There was only one slight snafu, a key issue. They needed to be reprogrammed. That took a very short service appointment. I highly recommend Joyce Koons Honda!

Customer Service was GREAT!

Customer Service is a lost art, but not at Joyce Koons! Everyone there was informative, helpful, and most important understanding! Sunny Haque, my sales person, helped me every step of the way and walked me thru the whole process from picking the car to financing the car. He even sent follow up emails to make sure I was happy with my purchase. thank you all for the positive experience.

Good service

Good-timely service. No hassles, clean waiting rooms and courteous maintenance staff. This survey was sent to me late. If provided earlier I may have been able to identify the employee. I advice you check your records--he was excellent.

Friendly, relaxed buying experience

The staff I worked with (Derek and Tim) were very helpful and willing to work with me, in addition to being good guys that were easy to talk with. I never felt pressured into anything, and was really allowed to 'go at my own pace', with the reassurance that Joyce Koons Honda would be there, ready to earn my business when the time came to pull the trigger.

simple, fast and efficient service

I went in, got the service i wanted, and got out. It was simple, efficient, and they did not try to push me into buying other service. That is what i really appreciated. Other dealerships try to upsell you other stuff you don't need, they did not.Service was amazing fast, i mean there was not an hour wait, or an hour long to process your stuff, they take care of you.

My search for a new car was very easy with "Dipak's" help!

I always go to this dealer to buy cars. Dipak is an outstanding customer service/sales rep. I really recommend this dealer if you are looking for a great experience in buying cars.

Harris knows his stuff and aims to please!

Harris helped me order a new Pilot Elite for my wife. From the moment he introduced himself in the showroom, I new he was the real deal. Throughout the entire process, from putting the deposit on the car we wanted, to the day it finally came in, Harris was top-notch. I was convinced from the start that Harris was only interested in making sure that my wife and I were happy with the new Pilot. And he knows his cars. Harris was able to answer every question we had about our new Pilot and took the time to go over every feature before we left the lot. Even weeks later he is still concerned with making sure we don't have any new questions and are still happy with the Pilot. Harris will be my go-to guy from now on.

Outstanding Service

Since 2005, I've always gotten outstanding service. Always fair and completed when promised. Tony Pekich is the best I've ever dealt with -- friendly, knowledgeable, and honest.

Best Sales Experience Ever

Ahmed and Tim are a top notch sales team. I just bought my wife a 2016 Honda Pilot and they made the whole experience effortless. Great dealership with great deals and i will definitely be going back for my future car purchases as well as recommend them to all my friends and family. Ahmed was hands on and knew the product very well which is a rarity in today's car purchasing experience.

Excellent

"Most professional, most service oriented dealership" "Excellent Customer Service & Great Experience & Zero Pressure"Above and Beyond Expectations" Great service from start to finish. Great people, Car dealerships don't rank among my favorite places to spend a Sunday (or any day, really). But Joyce Koons Honda of Manassas has always been an exception, offering upscale hospitality and professional, respectful service.

Pain-free car buying

Harrris Durrani is a very courteous, knowledgeable, and professional salesman, making my 2011 Honda CR-V purchase a pain-free, no haggle, no pressure experience.

Highly recommend Harris Durrani

Great experience purchasing our 2017 Honda Accord due to outstanding service from Harris Durrani. He is very knowledgeable and professional, we would highly recommend him to anyone looking to purchase a car!

Phenomenal Service

My wife and I were driving all day around to find a new Odyssey, we found but bad customers service and hard selling tactics, coming back to our house we decided to stop by Joyce Koons Honda Manassas, were greeted by Mr Ahmed, very professional salesman with tons of Knowledge about the new Honda Odyssey and it's new features, no Sales pushing or gimmimgs.... Walked in and walked out with a really good deal and the whole thing took an hour. I would definitely refer friends and Family to this location and to Mr Ahmed.

GREAT EXPERIENCE......................................

I M HONDA FAN I ALREADY BOUGHT 2 HONDA CIVIC FROM HENDRICK HONDA WOODBRIDGE WHICH ONE 2001 AND 2006 STILL RUNNING GREAT 2006 I WANTED TO BUY 3RD HONDA CIVIC FROM HENDRICK HONDA I MADE A DEAL WITH THEM AND GIVE THEM $500.00 DEPOSIT BUT NEXT DAY THEY TOLD ME MY DEAL IS CANCELED I WAS SHOCKED THEY WERE NOT NICE WITH ME WHO DO NOT KNOW HOW TO DEAL WITH CUSTOMER THEY SHOULD TAKE CARE OF ME BECAUSE I BOUGHT 2 HONDA FROM THEM THEN ANOTHER PERSON FROM HENDRICK HONDA TALK TO ME AND TRY TO GIVE ME GOOD DEAL BUT DID NOT WORK OUT I WAS LOOKING AROUND GOOD PRICE FOR MY NEW HONDA THEN I CONNECTED BY SUNNY HAQUE HE OFFER ME GOOD DEAL FOR HONDA ACCORD 2017 HE TALK TO HIS MANAGER I DO NOT KNOW WHAT HIS NAME AND I GOT MY NEW CAR I AM HAPPY ALL OF THEM NICE THEY KNOW WHAT THEY ARE DOING I AM SO HAPPY I WILL DEFINITELY RECOMMENDED THIS DEALERSHIP.

Pleasant Experience!!

Harris demonstrated a professional demeanor, was patient with my multiple questions, and provided explanations in a clear, understandable manner. His knowledge of the product was instrumental in my decision to buy. Would recommend Harris to any of my friends looking for a Honda vehicle.

A Great Buying Experience.

This is our second Honda. Our first Honda we loved, but it was totaled in a crash, and this is what brought us to Joyce Koons Honda to check out getting a new Honda. The minute we arrived we were promptly met by Ahmed. He was very polite, helpful and extremely knowledgeable about the vehicles. We ended up purchasing a 2016 Civic EX-T. The whole process of the purchase was Great due to Ahmed being so knowledgeable of the vehicles and the no pressure atmosphere of him and the dealership as a whole. That's why we decided why look anywhere else. We drove 23 miles to the dealership even though there is another Honda dealership 6 miles from us, I would definitely recommend Joyce Koons Honda and ask for Ahmed. Also I would like to say, the finance process with Behzad was the best we have ever gone through, and we have purchased numerous cars, trucks, boats and rv's over the years.

It was great

Tony was wonderful he told me what it was and it was I went to a dealership Fairfax they told me something different Tony team fix and know more trouble Thanks Tony

Another unforgettable experience

Customer Service at its best is in this dealership! Best Dealership in the area with awesome personnel! Would return without a doubt and will recommend it to my friends and family!

You Rock

I sent an email to get a test drive. 1 hour later I received a response from Jeff as I was parking in the parking lot of the dealarship just to take a peak of the cars on the lot. When I called him back to let him know I was there he came right out to meet me. About 2 hours later I had a new Honda. My first 3 months service was a breeze Roland and team were quick and professional

Easy Process

Harris kept in touch regarding my interest in a Honda, was very knowledgeable and patient when I came in to the dealership, and had me leaving with the brand new vehicle I wanted with very little hassle and no pressure. Can't think of anything negative about the experience.

Reliable, Great service

Continue to get fast, reliable, high-quality service for my van from Joyce Koons Honda. Been bringing my Odyssey here since buying it from them 4 years ago, and have never had a bad experience.

Airbag recall replacement

Best service in town...courteous...service completed in less time than estimated. Waiting area is very comfortable and coffee hot. Would not take my Honda anywhere else for service.

Parts & Labor

They were very courteous, and helped me through the process in every way possible with any concerns I had. I have been to them twice and both times they have taken care of me right away with any wait time.

Excellent service

What a great experience In buying my 1st car from a mr Ahmed Messaoudi will definitely be sending all my family and friends to check you out when there in the market.

Regular maintenance

i received very good and prompt service, as always. I like early morning appointments because I don't have to wait very long. Thank you very much!

Superb service.

Bob Miner is the best service writer I have ever dealt with. Though I currently reside in Florida. I continue to only gave Joyce Koons service my Ridgeline.

Help in understanding the computer system on our new Honda

Jeff was very helpful and spent as much time as was need to answer all our questions. He was also very courteous and pleasant to work with.

2016 Honda CR-V

My experience was positive and I would recommend Joyce Koons Honda to my friends. Specifically Dipak Regmi was the consummate professional salesperson -- knowledgeable and friendly --and not pushy and overbearing.

Ahmed is the greatest

This dealership has sold 3 cars to my family and we will keep going back. Ahmed is the best sales person to work with. The only negative aspect was how long it took.

Service -Bob Miner

Bob and Roland were professional and precise. They both explained to me the reasons of my car malfunction in a promptly manner. Definitely recommending them for any service work!

About as good as I would expect car buying would be

My experience was positive. It went as well as I would have expected a car buying experience would go. I got a decent deal on the car. The sales team was nice. I have found that I feel the same way at most dealerships.

A good exoerience.

I was helped by friendly professionals who take care of my needs. I was treated with kindness. The purchasing process was easy and did not take very long. Thanks again!

Great service

Service department is always very accommodating, and pleasant to work with. They have a comfortable customer waiting area, and will run your car through the car wash if you want before turning it back to you,

New Purchase

Previous 2014 Honda Accord Hybrid Touring was totaled in a car accident. Contacted Dennis and Tim and was in a 2017 Accord Hybrid Touring within a week (car had to be delivered in from another state) at a price that no other dealership in the area could beat. In and out of financing in less than an hour. Excellent experience all around.

new purchase

This was a good car buying experience. I got the price that I wanted. Most importantly, the dealership did not try to work me over up-selling a bunch of crap that I didn't want after we came to terms on the price of the vehicle. Dealerships, generally, should understand that most customers recognize that those additional services are unnecessary and annoying.

New car

Very friendly staff and easy to work with. They really want to give you are looking for so you get what you want. It not just another sale for them.

Great Service

Great service, ask for Ahmed Messaoudi, he was a wonderful person to work with, he made the experience of buying a new car as easy as possible. He had years of experience working with the Joyce Koons Honda dealership and it made the experience so much better.

Service

Super service ... on time, good work, decent orice, friendly and concerned service by Bob Miner, long time service consultant for my 2003 Odyssey with 243,000 miles! Bob has kept it purring like new!

Bob always the best of helping since 2007

Great service. I have been coming to Honda since I bought my car there. Now I have two cars. Only I asked for Bob Miner only.

Excellent

This was one of the best car buying experience I have ever had. Harris was kind and made sure that everything I wanted in a car was delivered. I would recommend him to anyone because he went out of his way for me..

Great Service

I was very happy with my last service visit. I went to have my oil changed and tires rotated and the team at Joyce Koons was great!

Great Experience

Nice dealership, and friendly staff. I didn't feel pressured and Harris was really patient with me and all of my questions. I also feel like I got a really fair deal on the used car I purchased. Harris even took the time to reach out to the former owners of the car I bought to get the extra keys for me.

Wonderful experience with David Thompson & Behzad Mahmoodi

We had a wonderful experience with them.great customer service !!!The staff was very professional and very patient with me. They made my car buying experience as pleasant as possible. I am very happy!

New Vehicle Purchase

Prior to visiting Joyce Koons Honda in Manassas, I called and spoke with Priscilla Whittaker in Sales. From the onset of our conversation, I could tell that working with her to purchase my new vehicle would be a very pleasant experience. And I was correct! Priscilla was very knowledgeable on the 2016 Honda Accord before and during the test drive. She has also followed up with me after the sale. Overall, she was outstanding, very professional, and I will definitely refer family and friends to Priscilla whenever they are in the market for a new vehicle. I would also like to mention that working with Roland Carter in the Finance Department was a very pleasant experience. He too was very knowledgeable and professional, and he went the extra mile to secure a great financing package for me. I am very thankful for the opportunity to meet and work with two of your wonderful employees!

Fantastic Service Department.

I have been using Koons Honda for service for all of my Hondas over the last 12 years. Professional, helpful and courteous are the key elements of the entire service department. You will not be disappointed.

service visit

outstanding service each and every time I visit .Its nice to have a go to service guy you can trust and you know has your best interest in mind...THANKS 4 THE OUTSTANDING SERVICE... #KEEPUPTHEGOODWORK

2016 CRV

We used the USAA buying service. We worked with Doug Miller at Koons Honda to identify the specific configuration, color, etc. Doug let us know when the CRV arrived and we visited the dealership the next morning. Our sales person, Dennis Chen, came with us on a test drive. We traded in a 2007 CRV and agreed on the terms, etc in about a 2 hour window. Dennis did a great job describing the value proposition. We then worked with Behzad.Mahmoodi, the finance manager, to finalize the transaction. All in all, a crisp, professional team.

Left dealer satisfied

When we first arrived at the dealership, we were greeted by Davian. He knew a lot about the cars and he answered all of our questions. Everything went well, its just sometimes we thought he was very impatient and got frustrated easily.Later in the week we came back. This time Sunny helped us out. Sunny was truly helpful and although it took a while, we were finally able to agree to our numbers. It turns out Sunny was a close friend of my former manager. He treated us very well. We left the dealership very happy with my new Honda Civic. Overall, it was a good experience.

Repair service

I wish your service man explain more about what area of my car needed repair instead just giving mea price quote. I wish I did receive service man's business card.

Great experience

Very professional and freindly. The salesman took the time to explain the features before and after we bought. Financing was a low pressure, quick experience. The salesman followed up a few days after the sales to make sure we were happy and to offer help if we had any questions in the future. Highly recommend.

Great dealer--convenient and skillful at a reasonable price

I bought my Civic new here 7 years ago, and I've always found them reliable for service. Their schedule is flexible, their prices are good (for a dealership), their facility is comfortable while I wait, and they fix the problem on the first time. I do much of my "easy" maintenance at a cheaper shop, but anything serious gets worked on at this dealer--for both of my Hondas.

Excellent Service!

My wife and I enjoyed the excellent service provided at Joyce Koons Honda in Manassas!We got the Honda CRV we wanted and at an excellent price. Mucho thanks to Angela, Dipak, and Tim for their ability to hear our car 'must haves' and deliver. Very impressed with the professional attitudes and rapid processing of the paperwork to help make this happen. Love our car!~David and Laura R.

Excellent Experience

I had the distinct pleasure of doing business with Harris Durrani. He was polite, professional and very patient with me. Every correspondence, email, phone or in person was positive and helpful. He made my car buying experience as pleasant as possible. I am very happy!

Great experience

I had a Great experience. There was no pressure and the process moved very quickly- highly recommend for any one looking for a new car

Schedule Oil change and State Inspection

Got my Odyssey in for Oil change and safety inspection, was able to bring my car in on short notice, the wait was short, very satisfied with the service.

Fabulous experience

Had an electrical problem with my Civic hybrid that another dealer diagnosed as needing a new hybrid battery and converter for a cost of $6,000. When I took it to Joyce Koons for a second opinion the head service manager met me at my vehicle with his lead mechanic. After discussing they took it to the shop. 45 mins later they told me they did not think it was the battery but had been unable to fully diagnose yet. They suggested a more thorough diagnosis and gave me a limit on what it would cost. By the next evening they had isolated the problem to 2 failed relays at $25 each, replaced them, and test drove the vehicle for 30 mins in rush hour traffic to make sure the hybrid motor wa fully fixed. There willingness to actually troubleshoot the problem saved me almost $6 grand!!! I have never had a bad experience at Joyce Koons and after this I won't go anywhere else

Excellent price + no pressure = great experience

We had a very positive purchase experience at Joyce Koons Honda Manassas. Other local dealerships could not match the great price quote provided by e-mail by Tim Welton. Our entire purchase experience was positive and low pressure. Harris Durrani was easy to work with when we went in to finalize the transaction. Very happy with our new vehicle!

A Great Experience

The buying of my new vehicle was great. No pressure from the salesman. He was great and very helpful so was the manager. Everyone was friendly. When I am ready too trade in my other car I know right where to go. Also, I don't want too forget the finance person. Very friendly and helpful. Keep up the great work. I also purchased some new mats for my Honda and like everyone else at Koons Honda the parts person was great.

Great experience

Kebir L. recently sold me a Honda. He was gracious, patient, attentive and accommodating.I wouldn't hesitate to return next time I'm looking for a new car!!

Service tire replacement

Second visit, 1st replacement tire defective. This was certainly not a dealer issue but it did take two visits to resolve the defective tire issue.

Great Service

Service was performed while I waited. The work was done at a great price and things were explained well. I will definitely be coming back for my next service.

Great experience!

Harris was nice, funny and great!Very knowledgeable and approachable. Helped to confirm the choice. Definitely made the great day for me..Thank you Harris from Vladimir!

Excellent

Harris was fast talking, funny and fabulous. Loved fast finance guy, Tim. Would recommend highly. Took less than 3 hours. Nice kids room kept our little ones happy. Nice and clean.

True Charater through tough circumstances

Sometimes you learn more about a company when things do not go smoothly. I was called by one of the sales people to come see a 2014 Accord and trade my 2010 Honda accord in for a lower payment. When I arrived, the car had been taken to the body shop. The manager gave Priscilla 3 other cars to show me. It was a bad night as they could not find those either. The upper management, instead of telling me to come back, told them to put me in a 2015 for the price of a 2014. WOW. This is truly an outstanding dealership. I have been in business many years and things do not always run well. For the dealership to show me a new product for the mishap, they showed their true character. They demonstrated integrity when they could have shown me the door. What a great group of people they have at Joyce Koons Honda. I got a 2015 with 9,000 miles for a price of a 2014. I can't tell you that you will get that kind of a deal but they treat you right in a busy world and that was very refreshing. I strongly recommend this dealership. Ask for the Fred deal. It will put a smile on your face for a long time.

Ms. Vuong

I have been going to the service department for a few years now. Besides everything cost a little more but the service department staff have be nothing but WONDERFUL! They are the reason I keep coming back even though it's more expensive.

Totally responsive dealership, great service, fair pricing

From the first email sent checking on inventory with Doug Miller, through the sale and financial process with Behzard Mahmoodi, this dealership works with the customer to provide first class service. Purchased a 2016 Honda Pilot through Harris Durrani who went beyond the norm to provide complete information about the new car, while obtaining a fair trade in and good price -- all without the typical sales pressure. A very positive experience. Even after the sale, Harris Durrani continues to offer assistance and explanations about all the new technology in the Pilot. Would definitely recommend this dealership.

Great service from Jeff Hever

I bought a new 2016 Accord from Jeff Hever. He gave me the car I wanted at an amazing price. He was low-pressure and very helpful through the whole process. Will definitely recommend Joyce Koons Honda to my friends and family.

Excellent service

This dealership / service dept are excellent, my Odyssey has 200,000 miles on it in part because of their service (plus I have kids heading to college lol).When its time to look for another car Joyce Koons Honda in Manassas is where I'm going.

great service from tony peckich

great service...Tony P does a great job of listening to my car needs and makes honest reccomendations...will also come back to Joyce KOONS because of the type of service I receive there

Great customer service.

They are very Profesional, experience, politely people. I love there service. I will recommend them to my friends nd customers if they ask me wher to buy a great car, God bless all the staff.

No pressure sales experience.

Everything from start to finish was very professional. Selecting the right vehicle with no pressure was a unique experience from other dealerships I have worked with in the past. Ahmed Messaoudi worked very hard to make sure I was completely satisfied. Will definitely buy from Ahmed again in the future.

Excellent customer service!

This is has been one of the best customer service experience I have dealt with at a dealership. My sales person was amazing, he made sure I got the car I wanted.

Regular Maintenance

I always receive excellent service at the Service Department. Hardly any wait time even without an appointment. The waiting area is clean and they always have coffee available to customers.

Sensor replaced

Everything Excellent as always! Great! Above and beyond my expectations! Can't remember name of person who helped me. Sorry about that! Comfortable lounge and TV.

Service

Vehicle required service so I made appointment. Arrived for service and received same excellent service by my Service Technician. Work efforts were identified and completed as promised. Again, excellent work by the service team.

Kebir ,Andy and Behzad treated me like family!

My experiences at Honda are always good ones. My husband normally takes care of purchasing cars but this time I felt comfortable enough to do it myself .The salesman and Finance officers treated me with care and did everything in their power to help my situation I was able to get a new car and I felt very good about my accomplishment.

Dissatisfaction and Disappointed

After taking in my Honda for for my State inspection and oil change I was notified few hours later that a dashboard light was on in my vehicle . I indicated to the service representative that I don't live very far from the dealership and did not see any dashboard lights remaining on when I first started the vehicle or appear while driving over get service. However, I did indicate to the Service Rep the only time I did see a dashboard light was two weeks prior when I was bring the vehicle in for the Airbag Recall Service. A non-response from the Service Rep other than to say it was necessary for them to diagnose the problem for the vehicle to pass state inspection and if it was okay to go ahead with the diagnosis. I told them at this point since they remove the window sticker from the vehicle there was no choice and to go ahead with the diagnosis. After the diagnosis on Saturday, I was called back and was told by the Service Rep it was a seat-belt related problem, and this was a special order part and the vehicle would not be fixed until Tuesday. In the end the cost for the state inspection, oil change and seat-belt fix was over $350.00. It not so much about the cost incurred, though it was high, it's more because I've been coming to this dealership since 2005 and have felt I've been treated honestly and fairly until now.

State Inspection and oil change

I was very pleased with the service I received from this Honda dealership. Everything was done in a timely manner and I am pleased with the service.

Front Axle Replacement

Bob was our service adviser again, and as usual, he was great. Our Odyssey has been having issues with shaking when driving at 60 mph. He explained that the problem was not the wheel alignment or balance and rotate, but we needed to replace both front axles. This solved the problem and the van is drives smoothly now. Thanks, Bob!

Always a pleasure

Went in for an oil change, great experience with Karen, she's my go to employee in the service department. Fast service, in and out in 30 min. Keep up the great service!

I had a great day!

Very good business a great dealership!!!!]they have given me great service for many years making my life a little easier and they have also helped my family with their cars!

Buying my 2016 CRV

The overall experience of purchasing my 2016 Honda CRV at Koons Honda in Manassas was fun and painless - all because of the expertise shown by Sales Rep Sunny Haque and Behzad Mahmoodi on the finance end. Sunny knew every aspect of the car and easily answered questions and took the time to show how all the new features work. Behzad handled the financial end very quickly and was extremely friendly while doing it. Before I even got to the dealership, Doug Miller online quoted me a price and made sure the cars I wanted to see were clean and ready to go when I arrived. All three gentlemen are true professionals in their job. This is my third purchase of a Honda from Joyce Koons, and I highly recommend them. They seem to be able to get you the car you want at the price you want.

Everything went perfectly

I helped my son buy his first new car at Joyce Koons Honda Manassas. I arrived at a good price by phone and then went to pick up the car. Car was all set and they got us out of there in reasonable time. I'd happily buy a new car from them again.

Good dealership

Price is reasonable and repair quality is good. Took little bit longer other then that everything is fine at this dealership. I recommend Joyce Khols Honda service.for everyone.

Purchased a 2016 new Honda CRV

Purchased a 2016 Honda CRV new and traded in a 2007 CRV. Sales people were knowledgeable, friendly and helpful.My wife and I received an excellent deal and we are very satisfied. Low (no) pressure and exceedingly nice folks.We would recommend this dealership to anyone (by the way, this is our 3rd CRV in a row).

Straightforward, no-pressure experience

We knew what we wanted to buy and worked with Ahmed via email to set up a time to view vehicles we might like to see. Ahmed met us as soon as we arrived and was very knowledgeable, friendly and patient! When we found a vehicle we liked, Ahmed and the dealership gave us a fair price everyone was happy with, and the whole process was smooth and efficient. I would definitely return to Joyce Koons to buy another vehicle!

Great Experience with Harris Durrani

Harris Durrani helped me purchase a used car. He was extremely knowledgeable about the cars. No pressure to purchase one over the other. He gave me time to look at each car, review the car fax and test drive each car. About 2/3 of the way through I needed to leave (unexpectedly) to help at work. I returned as soon as possible and he continued to be as polite and unrushed as ever - even though it was getting close to closing. I went out for 2 more test drives. He reminded me often of what I had come in to purchase so that I did not feel any pressure to go above my budget. He stayed after closing to make sure I was ok and understood my car. He helped me set everything up. I could not have asked for a better experience. Harris is wonderful and the other staff I dealt with were quite helpful.

Ahmed was great

This was my third time buying from Joyce Koons Honda, and there is a reason I keep coming back. Ahmed was incredibly helpful and professional.

Great people

Great sales guy mr Harris and great f&i guys I will recommend them to my friends!!! It was very easy and they were very nice

Harris Durrani

Harris Durrani was open, helpful, polite and professional in his demeanor. He was honest when answering questions. And if he did not immediately know the answer, he quickly researched it or found someone who did. He pleasantly complied with all our requests about how to operate the new Honda and was helpful on the test drive..He was knowledgeable about the financing process as well. While we usually find car buying an unpleasant chore, Harris , and the other staff at Joyce Koons Honda, made it almost enjoyable.For Koons itself, cost of mudflaps and wheel locks was very, very excessive. Shame.Len and Maureen

Service

Excellent customer service. Work done quickly and done right the first time. Service rep very knowledgeable and kept me informed throughout the proces and very friendly.

Best Service Ever!!!

Mr. Mo Meghane is the best service consultant I have ever worked with his impeccable professionalism and wealth of knowledge. My experience with Joyce Honda Koons Service in Manassas is always smooth and no headaches which keeps me coming back. Thanks Mo!!!

Leased a 2016 Honda Odyssey and had an AWESOME experience!

This is the third car I have leased with Joyce Koons Honda. This time, we leased a 2016 Honda Odyssey and I thought the experience was just awesome and that Joyce Koons Honda really took care of me and values the relationships they build with their customers!Typically, getting a new car, whether leasing or buying, is one of stress and discomfort, but this time around was just awesome. After my initial phone call with Jeff Hever, the sales associate, I had a good feeling that he would be able to help me with the new car while transitioning away from the current CR-V lease I had.After arriving at the showroom, I felt Jeff was genuinely interested in helping me find exactly what I needed and didn't feel pressured to make a decision that was outside of my goals. It was also nice to be able to talk about family and learn more about him while we waited! Both Jeff and his sales manager, Tim Welton, were very eager and determined to help me find the right car at the right price...which they definitely came through on! Lastly, I was impressed how Behzad Mahmoodi, the Finance Manager, made the process of handling all the paperwork and financing super smooth as well as the ease of transferring my existing license plate to the new car without having to deal directly with the DMV!Yesterday, I got the kid's car seats loaded up and we all went for a family ride (the first time we've actually made an event of it!) and everyone was super excited about the new car.Overall, my wife and I felt like we made a solid decision with no regrets and that Jeff Hever, Tim Welton, and Behzad Mahmoodi made it happen! I will definitely be directing people their way when given the chance. Keep up the great work!

Worth it

I drove 3 hours to this dealer just because they had the best prices in the Delmarva area. Quick, efficient service and a very friendly atmosphere. Harris was the salesman that helped and I'm glad he did. He was very knowledgable and treated me as if he knew me. The manager Tim was very friendly as well. Would definitely recommend this dealership, even if you are a few hours away.

Best Service Ever!

I have been to many dealers for service before but none have compared to the professional, ease and knowledge I received from Joyce Koons Honda. Karen Huntington went above and beyond to find the issue I was experiencing. This establishment knows customer services!

Scheduled oil change for 6:15 pm on 8/22/2016.

Poor service. Normally, soon as car in garage, someone serving me. Today, 3 staff members standing around just laughing and taking to each other as though no customers needed assistance. After 10 minutes, i had to go ask if anyone was working to get assistance ; then i was told it would be a hour and a half before my oil would be chsnge. I also asked for contact in for General Manager and was told they would get it. BUT no one ever returned with info.

Great experience

I purchased my Honda Pilot Touring at Joyce Koons Honda after looking throughout Northern VA for over about six weeks. The SUV is in high demand and hard to find one on a dealers lot with the options I wanted. Joyce Koons had one in the show room. My sales representative was Mansour. He did an outstand job answering questions and working with me after the purchase to show me the features of the vehicle. I believe a got a fair price for my trade and made a good deal on the Pilot considering the demand for the vehicle. I would recommend Joyce Koons and definitely ask for Mansour. I would buy from them again.

Regular service

Great for regular service for Honda. They have a very comfortable waiting are a with free coffee and a manicure was available on that day.

Some great, some bad

My first trip there was awesome I could not have asked for a better experience. Thanks Melissa!! My second trip there was not so well. I had an appointment I could not mess I was told it would only take an hour and it took three. The service rep never came back to speak to me. I had to search her out to find out what was going on with my car.

Prompt, reliable service

I take my 2007 Honda Pilot to Joyce Koons Honda for service regularly. It is easy to schedule an appointment online. I am treated courteously every time. Most importantly, they do reliable work on time.

Straight Forward

This dealer was up front, straight forward on pricing and courteous. The sales manager called me personally to work the deal. Best car buying experience I have ever had!

Best Honda Service in DMV

Tony Nguyen and his team consistently provide our family with impeccable customer service. I consider no others when it comes to working on my vehicles.

Excellent Service Visit Fast & Easy

I needed to get my car inspected (I bought my car there and receive free lifetime inspections) and I was able to work from home that day so I also had them perform work prescribed by a recall (not causing me any issues) that would take several hours. My service mgr (Brad Burch) checked me in right away and called the shuttle driver (Wayne) who drove me home and then picked me up when the service was completed (within the time frame I was given) . It took less than 5 minutes for me to check out and get my car (which had received a complimentary car wash). All of my interactions with the staff are professional, efficient and enjoyable. Taking my car in for service is easy, convenient, and poses minimal disruption to my daily schedule.

Fantastic experience

The entire purchasing experience was beyond fantastic. Priscilla Whittaker went above and beyond our expectations. She is an amazing sales person. Behzad Mahmood quickly and efficiently handled our financing. We have been happy Honda owners since 1985, but this was our first experience with Joyce Koons. I would highly recommend them for your next car.

Excellent experience

Excellent customer service im really happy with my purchase. that I make with him. He answer all my question. He a friendly person and hulpful. Is nice to know like people like him still exist.

Hybrid IMA Battery Service

I had an excellent service experience. My Hybrid needed an IMA Battery service; they assessed and diagnosed the issue to correct it. Service Advisor Heather Weyforth and the team were very professional; they go the extra length on customer service and ensured the best possible outcome. Was treated in a professional manner, I was updated on service progress, and they provided an excellent service loaner vehicle! I appreciated the good and timely service, and for their superior customer service. They were looking out for customer first. Outstanding!!

Oil change / tire rotation

I'm always pleased with my experiences here, I get an overview of my car and we discuss timing of any recommendations vs DO IT NOW

Long Day - Well Worth It

The night before I came in, I called Joyce Koons Honda - my mom got her car here and after being exhausted by phone calls from numerous local dealerships, I decided to give this one a try. Ahmed met with me first thing in the morning - right off the bat, the deal was very reasonable on my 2016 Honda Civic. I didn't feel like I needed to do much negotiating. He was very patient and answered every question - I did not feel rushed at all. They had to go to another dealership to pick up the car - once delivered, we took a test drive and they cleaned it up very nicely. Any little smudges they rubbed off. The financing process (like any) was somewhat tricky, but again - did not feel rushed and made sure I understood what I was getting. The warranty options were reasonable. The finance person researched several financing options for me, but when I decided to stick with my credit union - they were fine with that and gave me the number breakdown the way that I asked for it. Overall, it's always nerve-racking buying a new car, but these folks made the process very pleasant. I would definitely shop here again and save myself the stress of running around all over the DMV.

New 2016 Honda CR-V EX

Frank Elrod and Sunny Haque made the purchase almost painless!Kelly Blue Book instant cash offer was a good place to start the purchaseRoland in finance was professional, with no pressure.

New 2016 Honda Odyssey Purchase

This was a great new car buying experience! I will continue to recommend Joyce Koons Honda to my family and friends! Tim Welton and Kebir Lakroune were fantastic to work with. They came through with everything promised, and did a thorough job going over all of the vehicles features and benefits.

New Honda Purchase

No Hassle, no pressure experience. My salesperson Davian was stellar. His guidance through this process was the best. The finance dept was superb. Fast, efficient and courteous. My experience was definitely the "Best".

Oil change/tire rotation

Excellent service! My service adviser Tony is helpful and courteous and always willing to help me with whatever I need. I waited while the car was being serviced. It was a pleasant environment to wait and the car was ready for me in a reasonable amount of time. I was very pleased.

Service Department

People at Joyce Koons are friendly and seems to advocate for the consumer. This Summer (2016) my family and I did a road trip that began in South Texas. I took my vehicle to Joyce Koons for a check up in the middle of my long trip and my service advisor, Roland Murphy, did not pressure me to do anything unnecessary to my vehicle, explained clearly what needed to be done on my return to Texas, and advice on what needed to be done at the moment. Mr. Murphy, as well as all other people on the staff of Joyce Koons seem to know that money comes after great costumer service, something I have not seen anywhere else. I want to congratulate the leadership of Joyce Koons, for creating an atmosphere where people can be nice and make money at the same time. Sadly I don't live nearby, because I have to deal with local dealers that don't have the same ethics I saw at Joyce Koons, and specially with my advisor, Mr. Roland Murphy.

Service review

Fast, friendly, no pressure service. Service work completed in a short time. Kept informed of the progress of the service work. Check out was quick and easy.

new car buying

The entire buy experience is fantastic, saving time and hassle...! I did refer my friend to this dealership and they also bought car here. I will buy again in the future...!

Purchase of Honda Odyssey

Staff was friendly, courteous, and patient. Davian made sure to properly install our infant seat, filled up our gas, and seemed to genuinely care about his customers.

Oil Change and Routine Maintenance

While the quality of the service preformed was as expected, the price was in line with what was quoted online, and the staff was friendly and helpful, I feel the experience could be greatly improved. The service took twice as long to be completed as I was told when I arrived, and although I have free oil changes for life (from the purchase of my vehicle in 2013) the service department never seems to have this in my record. On this visit, it took almost another 1/2 hour to sort out the pricing.

Excellent

I have not complain everything was done and explain to me very clearly before they start the work. I will recommend this dealership to family and friends

Recall of airbag work

I placed an order for passenger side airbag due to recall reasons. The dealership promptly called me once they got the part and gave me appointment rather quickly and installed it. Throughout the process they checked for the correctness of the order. Excellent customer service.

Doesn't get any better!!

If you do your research, and you are "reasonable" about understanding that the dealership is there to make a profit, you CAN get a good deal on a new car. Joyce Koons dispelled all of my previous perceptions about the car buying experience. They actually gave me what I feel is their best (reasonable) offer right up front and while the typical sales experience is still there (see previous note about making a profit), I have never left a dealership feeling like I got a fair deal.........until today., Do your homework, have your decisions made before you walk in, but be open to reasonable feedback (from the dealership) about costs. Davian (Sales Rep) and Bob (Sales Manager) were absolutely stellar and personable beyond my expectations. I can not say enough good things about this team.

Happy customer

I have had nothing but excellent service from Joyce Koons Honda. I live in Culpeper and it is woth the trip to go to her service dept. and body shop.

Outstanding service

Worked with Tony Pekich -- very knowledgeable and has always delivered on time. Done right the first time. Waiting area and coffee for customers is excellent

Excellent Experience

My mother and I are beyond happy with the customer service provided to us by Alvin, Christopher, Andy and Behzad. They worked so hard to help me get the lowest APR possible , and I was able to get the car on the first day of visiting! Love the team work and care they have for their customers.

Road trip service

During a family vacation our check engine light came on in our Honda Odyssey and the engine started running rough. We were too far away from our local dealer so we looked online and found Joyce Koons. After speaking with a Michael Seymour he said they could look at it right away and sent a courtesy vehicle to pick up the rest of my family as I waited for the tow truck. They had it in the shop right away and gave us options to get us back on our trip. Fantastic customer service from this dealer. If we lived closer they would get our business.

Great Experience

I've recently started getting my Honda Accord EX serviced at Joyce Koons Honda and it has been wonderful. The staff is friendly, professional, and always respond to my inquiries in a timely manner; great work too!

Worst Management when it comes to customer service

I purchased a brand new 2016 odyssey from this dealership. The management a classical example of bait and switch tactics. The only reason I purchased the car there because of the hard work of the sales person Chris Montanez Jr. He saved the day. Otherwise I would not buy the car from there. The general manager Shawn McGregor wouldn't talk to me after leaving dozen of messages. Charlene Keener did try to mitigate the situation but obviously her hands are tight and she couldn't get the Shawn to resolve my issue.They delivered a damaged vehicle (a minor damage at the side panel) to me. I took the delivery in night and couldn't see the damage, I took the car back to the dealership and the sales manager David Thompson denied and put blame on me that I had caused the damage. I wasted allot of time and went through frustration. I would NEVER go back to this dealership again because their management team has no clue about customer service and all they care is sell their cars and once the sale is made then they would ditch you like trash.I Would recommend the owners of this dealership to seriously look into the practices of their management team because you are going to lose allot of potential customers. YOU NEED TO TAKE CARE OF CUSTOMERS EVEN AFTER YOU HAVE FINISHED YOUR SALES, THEY ARE THE ONLY REASON WHY YOU ARE IN BUSINESS.

Outstanding Customer Service!

I was not going to get a vehicle the day I went in, but the team was so caring and was able to understand what I was looking for and I end up getting the vehicle I wanted for the last 25 years!! Mr. Ahmed Messaoudi did everything possible to get me a great deal without hesitation. It was like he knew me for a long time as friends. Thanks for everything! We are very grateful that we still have great people dealing with customers the right way like Joyce Koons Honda dealership showed us in our visit.

Amazing Experience

Ahmed, at Joyce Koons Honda, was amazing. He made us feel welcome, he was genuine and he was never pushy. He has earned a customer for life!

Awesome experience for my second time...

I returned to Joyce Koons in Manassas for one main reason HONESTY! I was in need of a new car, I'm pretty much a bold customer, I was online shopping on Joyce Koons.com, I came after work met an awesome salesma, Jeff Hever (random) he approached me and was not pushing, because I knew what what I could afford and what was best for ME! The customer service rep met with the finance rep Tim (genuine ). The used car manager accepted my train and in 3.5 hours I selected test drove traded financed and drove off the lot. Hence why I returned! Caring quality people that work at an awesome DEALERSHIP. I JUST RECEIVED my invitation for a new car buyer meeting! Excited and HAPPIEST!

Good price, pleasant purchase experience

I contacted the sales managers at a number of Honda dealers. Tim Welton, the Joyce Koons Honda sales manager, gave me the best price on the specific model and color CRV that I wanted. He didn't play games, and was very pleasant to deal with. When I came in to make the purchase, the process was smooth and pleasant, albeit a bit lengthy (as these things often are). They did not press me very hard to buy dealer-added options or extended warranties, but I did have to sit through presentations of them. Overall, a good car-buying experience.

oil change

As always I expect the best from Honda service and Sales and for the past 17+ years and 3 Honda cars from Manassas Koons Honda I have always gotten the Best Care. Tony Nguyen told me after the oil change that they rotated my tires since I got them just about 2 months earlier that it is free. I had totally forgotten about the rotation. This is the reason why I stay with Manassas Koons Honda. They look out for me and my Honda cars. Another example of Manassas Koons Honda service department took care of my 2005 Honda CRV where all my service was done is in 2014 my 2005 CRV had 328,000 miles and it was time to get a new Honda CRV. I donated my 2005 Honda to the Purple Hart Org. and they Auctioned it off and it sold for $4,200.00. That tells me that Manassas Koons Honda took great care of my 2005 CRV for 9 years. Thank You Tony Nguyen and all your service members that has taken care of my Honda cars.

needed tires on short notice

Handle situation within a few hours with great service by Brad Burich, Melissa and mechanic Dan. Very fast response to phone call, setting up appt. for next day, solving problem with great explanation & evaluation of problem.

Fantastic buying experience

For some, buying a new car is something they would rather not have to do, so if that is the case for you, then you'll love this dealership. Everyone is very positive and you do not feel over pressured. The individuals I worked with, Peter S. and Ahmed M. were fantastic - very knowledgable and wonderfully patient sales consultants. I definitely had an excellent experience and will recommend them in the future to anyone I know who is in need of a Honda at a competitive price from the start.

always good service

Every time when I use Koons Honda I always get the same great service and price is fair. I also get a free car wash. Much better than Fairfax Honda.

Tire Repair

On a busy Saturday afternoon my tire was going flat from a nail. Got the car to Koons, the Service Rep got me in for what I assumed would take awhile since I had no appointment and the service area was full; the tire was fixed and the other tires were checked to make sure they had no nails......all in about 1-hour...YEA!Thank-you Koons!

Recall and Warranty repairs

Service staff was excellent.2013 Honda recall item was handled in a reasonable time period. An addition noise that I reported was identified and found to be a bad wheel bearing which could be replaced within 1.5 hours. Both items were under warranty.Because of the personableness of the service associate, Brad Burch, I called back to schedule an alignment for our other car, making sure he was available when I brought the car in for the work.

Great Service, Fair Price

I've been a customer of Joyce Koons Honda since 2004. Always was treated by Sales and Service Staff with honesty, and great service. If you are looking to purchase a Honda, this is the place to do business with.

Ask for Jeff Hever!

He was super helpful and very easy to get a hold of. Koons did not have the car I wanted in stock but Jeff's service was too good not to mention in a review. If I'm in the market for another Honda, I will be asking for him again.

Excellent service

I am a first time new car buyer, and I had a great experience at Joyce Koons Honda. My salesperson, Dan Kesner, went above and beyond to make sure that I got the car I wanted at a fair price.

Great experience with Joyce Koons Honda

I just completed a purchase of my 2016 Honda Civic LX at Joyce Koons Honda. I am very satisfied with the car, the price and the service. This is the second car I purchased from Joyce Koons. Again Ahmed is my sales consultant, He was very prompt to get the best offer to me and answered all my questions clearly. I also met with finance manager and services consultant They are all very professional and friendly. They made sure the transaction was easy and smooth. I highly recommend Joyce Koons to all.

Happy

Work was as expected. Outstanding and customer care on point. I like that the service advisors keep you informed with what is going on with your vehicle and assist you in making the best choice for services that is needed if you are on a tight budget.

Painless and fun

They went out of their way to get the vehicle I wanted The financing was quick and easy. The whole experience was fun and I would recommend this dealership to others

Annual safety inspection; tire rotation

Service advisor very personable; service requested completed well within the time promised. My concern regarding the need for new tires was answered and there was not hard sell to buy new tires at this time.

A place with sincere and helpful staff

I always have my vehicle service at this place. The staff are very nice and accommodating especially Mr. MO. He is very sincere person In so many ways. He just don't think about the sales for the company but he also give advice to the customer what needs to be done right away and what can wait later. He even advice to check service coupon online to save some money. For me, this is a sincere attitude of a person.

Prompt service and polite service advi advisors.

The service was fast and the advisor was also honest on what is needed on the car. He is not pushy like other dealerships in trying to make money by doing unnecessary repairs. Also one nice thing is that they give a complimentary car wash at the end which is really cool.

Easiest car buying experience ever!

I came in, test drove the CRV and loved it. Dealing with Mansour and the team at Joyce Koons was definitely the easiest dealership experience I have ever had in 30 years of buying cars. I was out of the showroom in about 2 hours with the car I wanted, at the price I wanted.

New car purchase

A great sales manger and salesman,fiance man Kebair and Tim did a great job of providing the vehicle we wanted Honda CRV 2016

Unexpected pleasure

This was our family's 8th Homda, including the early, tiny 1980s Civic, an Odyssey, 3 Civics for sons, and 2 CRVs, one from Koons (2011)). Our experience with Massoud Assadpour in acquiring a Civic CPO was possibly the most pleasurable ever. He is attentive, knowledgeable,, respectful, grasped immediately what we were looking for, and enabled us to come to a surprisingly angst- free conclusion without pressure or haggling. Well done!

Outstanding Customer Service

Very professional, friendly, and knowledgeable personnel. Efficient process. Very pleased with the experience. We called our salesman a few days after purchasing the car to get more information on how to hook up an i-phone to the car and he was just as friendly and helpful as he had been before the sale was complete. Spent an hour on the phone with us, patiently walking us through the steps. That's what I call customer service.

Oustanding service!

We recently leased our 4th Honda from Joyce Koons Manassas. As usual, the service we received was outstanding. General sales manager Shawn McGregor and sales rep Dipak Regmi are top notch! There are several Honda dealerships in Northern VA, but our choice is simple. We will be back for our 5th lease!

Honda HRV

Everyone was friendly and knowledgeable. From the initial visit to the dealership. Right up to the trade in of my previous Honda. The team at Koons made this car buying experience a breeze.

Best experience ever

Buying a car can be painful. I bought a new 2016 Honda HRV this week. From beginning to end this experience was the best ever. Staff was wonderful. Love my new SUV. Abe was the best. He was very patient when explaining my HRV features to me. He even delivered my new SUV to my address and spent time with me demonstrating the new navigation and Bluetooth system. I'm 75 and need all the help I can get.

Drips & clungs

I noticed that there was a few oily-lke drips of fluid on my garage floor over the last month or so and was hearing an infrequent clunging sound coming from underneath the car. I took it in for inspection of these items to Joyce Koons Service Dept. Please note that I had purchased my 2014 Honda Accord from this dealership. The Joyce Koons service technician can out and walked me back to see what he had discovered. The oily-like leak was just some excess grease that wasn't of any concern, but that it should be rechecked at the next oil change or if the drippings increase in frequency or amount. Regarding the clunging sound, he indicated that there was a service bulletin retlated to this, that required the bolts on top of the strut top be tightened. The service technician stated that he would replace the original bolts with new ones and tighten them to the new specs. He just wanted to know if I was okay with this and that it would take more time to do, especially the rear ones where the rear seat had to be removed to get at those bolts. IBoth problems have been fixed and the car was ready before noon as expected. I have found that this dealership's service staff to be outstanding and seem to care about their customers. I thank them for being so.

Purchased CRV and not happy with Finance Team

Purchased CRV and get a decent deal. My sales guy Mansour and Tim Welton were great. That's when it all went south... Traded in my Honda Civic and Koons took almost a month to pay it off. It's been over a month since my purchase and they still haven't transferred my tags/title. Was ripped off on accessories also. The 'Appearance Package' consists of wheel locks ($56.00) and splash guards ($104.00) which can be purchased at the parts counter as a non-install item. I was charged $795.00 for these two items and it was documents on the sticker. The worst was the finance team. Roland is shady to say the least. I had an agreed upon payment for 72 months and after I signed the docs, financing had slipped an additional 3 payments into the deal (75 months) which was an additional $1800.00. I was upset and could not even get the Sales Managers (Sean McGregor and Tim Rowan) to call me back after leaving multiple messages. Charlene finally tried helping me out but I still had a 'bad taste' after all was said and done. I'll take my business elsewhere next time.

costumer service

I wanted to drop a line and voice my experience with Joyce Koons Honda< I had talked to browns honda and even took my ridge line down to Charlottesville for a service and their costumer service was completely useless, they couldn't figure out that when I ask if they could check the fuel and ignition settings what I was talking about, instead of talking to a tech. they kept sending me to another agent, GRRRRRRR, so I call JK honda and the rep. (karen) answered my questions and even gave me info. that really helped. once again I thank the costumer service dept and the tech. that I spoke with you guy's were very helpful

Got the vehicle I wanted

This dealership had a hard to find vehicle so we drove 3 hours to buy it. The salesman was very nice and not pushy like a lot of anxious salesman trying to make a sale. My only complaint is with the finance department. Before driving 3 hours I was trying to get the financing in place up front. I did the credit application online and several hours later I called to get details on the financing. The finance manager did not want to give me any details over the phone but I kept asking about the interest rate for the loan I would be getting. He said it would be in the 3s but would give me any more firm information. Once we sat down with him the rate was 7% and he couldn't explain why I was told 3% earlier and of course didn't know who I spoke too. The more he talked I realized he was the person. My credit union quoted me a number near that so I just signed and took the vehicle because it was a good deal for the vehicle. So other than the finance guy being shady I would recommend this dealership.

Quick, efficient, thorough

We purchased our Accord from Joyce Keen's Honda and have had it serviced there there since. We've always been very satisfied with the service.

Great Service

Went in for routine service, oil change, tire rotation and to have a tire fixed, They had us in and out in record time. The staff was extremely professional. We dropped off the car and did a little shopping and they called with an update and said they would have us out sooner than expected. Told us not to rush back, the car would be ready when we got there. Price was reasonable,Thanks guys!

Honda Civic transmission replacement

Best Honda dealer and repair shop in northern Virginia area. Have been using their service since 2004. Will go back. Price usually lower than other dealers.

One of the best car buying experiences ever!!!

This was our 1st purchase from Joyce Koons Honda. We had taken our Civic Hybrid to them for servicing in the past and couldn't have been more pleased with the consistency of the service we received. We had begun to consider replacing our trusty Civic one day & fortunately for us, they had the very car on the lot that we had been hoping to find. Even though we had really not been expecting to purchase a car the day we were in for service, the experience could not have been better.Cudos to the staff for doing what they do so well. We look forward to many years of excellent service!

1.5 hrs to check tire pressure

I was disappointed with the last appointment I had. I had a 12:30 appt for an alignment. They said it would take an hour. Well, after 1.5 hours they told me 2 tires needed air, and a break light was out. They had not even begun the alignment. I didn't get out until 3:00. Very disappointed it took them 1.5 hour to check tire pressure.

Great purchase experience

Didn't want to give up my Acura but can't get much more than 13.5 years/317K miles out of a car, even an Acura/Honda. Worked with Abe on a new Accord LXS and it was a really smooth process. After making the deal, Priscilla was great with some add-ons. Roland made the finance process as hassle free as a finance process can ever be. So great car, great experience, and I'll be back when (if!) new Accord dies.

Great service. Friendly and professional attitude!

Great service. Friendly and professional attitude! Came in for routine service. Washed car and did a great job servicing the car. Thank you very much

Really?

Simply put - we won't be returning for any service. Harassed at work over rental car used during air bag recall - note: we had appt for recall work yet harassed to make appt (even though had one) to turn rental car in. Inspection of car attempted to get me to fix items not necessary to pass inspection and when checked item wasn't cracked. Greed all about money not service. Additionally they want me to rate them via Google + so they can build their Google circle and delete any negative reviews.

Good Service

This visit was better than the last visit - no oil dripping from underbody after routine oil change. I did notice a brake light out as vehicle was pulled into customer waiting area. It seems their "Multi Point Inspection" process might need a tune up....

Good service... with a few kinks to work out...

There is so much going right at this dealership... level of service iin the intake, the flexibility of their staff, their willingness to address concerns. We have two Hondas that we didn't by at the dealership (another story), but do take to them for service. The general manager and Tony are both very responsive. There is a lot going right.There are still some concerns... You take the car in for a specific repair and you get a workup on what needs to be repaired. Everything on it is a "fix this right now" kind of thing. Then the service department starts talking up new cars to my husband, like he has any interest in moving on from his. Unless they bring back the Element, they aren't, but it annoys him no end. Is this $5000 estimate the real, immediate needs of our vehicle? Is this fairly priced? Because the service department is talking up the merits of buying a new car. It's stuff like this that makes you question the integrity of the estimate and what the priorities are - to fix 11 year old Hondas that only have 70K on them or to sell new cars. They are a good dealership. Very good. Not perfect. This is the point they need to work on - building trust with their clients.Took that $5K estimate and got it $3K at another shop. Ultimately wound up doing almost the whole list for for less than half that by a friend that was a mechanic for eight years. I'll buy Hondas, I will use this dealership again, but with a whole lot of healthy questioning going on in the back of my mind. Maybe it isn't the dealership, maybe it is the nature of the business, but as consumers we are within our rights to expect more.

Crappy Internet Sales Team

Inquired about a vehicle and received a slew of automated emails promising the best VIP online service, and that all but the final steps can be done via email. I asked Kebir about the price and he gave me the typical "come in and see the car then we will talk about price" line. I told him I wanted to negotiate everything online then I will come and finalize the deal...never heard back from him. Needless to say I went elsewhere. I was drawn to JK Honda because of the good reviews, but it seems that the sales staff are pretty typical for car sales folk (tell you anything and everything to get you in to the dealership where they think they will have the upper hand). It's sad really, I was hoping to find a reputable dealer I could trust for my future car buying needs; my elusive (probably non-existent) car dealer unicorn.

Outstanding Customer Service

We purchased a new civic and could not have asked for a better buying experience. We felt no pressure to purchase but were so pleased with the customer service and price, we could not refuse. They are also extremely efficient and respectful of the time we were taking out of our day to purchase the car and helped us get back to our day more quickly than we have ever experienced. Truly a great buying experience.

The best I could have asked for

The Sales Manager Peter and I agreed on a price before I came in and when I got there it was honored - no questions asked. I was greeted by a Sales and Leasing Consultent named Amed with a friendly smile and a joke. The staff was exceptional, the service was fast, nothing was shoved down my throat. They were curteous, honest, and respectful. The whole process took under two hours even though it was a busy Saturday. I strongly recommend Joyce Koons and in the future I won't buy anywhere else. Amed was the best Sales Consultant I could have asked for. Fun, friendly, knowledgable, and honest. This dealership and staff truly reinvented the way I and I'm sure many others view the 'typical sales guy.'

Thrilled

Traded in my old Honda for a new one. Dipak Regmi listened to my concerns and needs. He & the finance teem make it happen, I'm thrilled!

Terrific experience from start to finish

It was a great pleasure working with Dipak. He was very courteous and accommodating with a "no pressure" sales approach. I highly recommend Dipak and Joyce Koons Honda.

Overcharged by 3x

I must have applied too much torque to the tire inflation stem causing it to break off and a catastrophic air pressure failure. I stupidly went to the dealer to get another sensor stem installed. They charged me 3 times as much ($220) as another place down the street($75). That's what I get for trusting a dealer service center.

great experience.

It was great experience and bought my car without any hassle for a fair price. I would be happy to recommend this dealership for any new car buying.

Great experience, fair price