Jordan Automotive

Great experience, start to finish!

Just purchased a 2016 preowned Hyundai, and I've never looked forward to going through the process of buying a car. Kevin Ball and the sales staff at Jordan made to process surprisingly enjoyable and efficient. Great pricing concept takes the pain away. I do my homework ahead of time, so I know I got a very good deal on the car and a very fair price on my trade, without the chess match.

Pleased customer.

The most pleasant car lot . Honest car people, imagine that. I was pleased.

Good experience

Probably the easiest buying process. Nice people good prices and quality of vehicles. Couldn't be happier!

Great group of people!

This group was amazing! I told them what I wanted and hoped to get out of my meeting with them and they made this whole car buying process effortless! No wheelin dealin squirrelly rat race at this place. Prices were great and the benefits of buying were even better! I even called ten minutes before telling them I was going to show up to check something out on my vehicle and they dropped everything to make sure I was taken care of and had my issue checked out and fixed within an hour. I'm very impressed and would most definitely use this dealership for my vehicle needs. Thanks guys!!

Recent purchase

Just wanted to say I was pleased with my purchase and Dan Miner was very quick and efficient it didn't take any time at all . No hassles no pressure very nice to deal with. I would buy another vechicle at Jordan for sure.

Great car buying experience

I purchased a used car from the budget lot. I was treated with respect, and the account executive was helpful. The purchasing process was comfortable and easy. I did not feel any pressure to buy the car and was able to take the time to drive it, ask questions, and read the car service reports. I liked the no-haggle way of doing business and that the purchase was quick and easy.

Jordon's a good place to take your vehicles.

I recommended a class A Motorhomes owner to Jordon the other day. You guys are great. The cookies were good. Yum, oatmeal raisin.

Jordan Ford Used Car Buying Experience

Buying a used auto from Jordan Ford was a remarkably worry/stress free situation what with the mechanical checks, ltd. warranty and other assurances that I was getting a great value. My salesperson, Kevin Ball, was informative, very helpful & resourceful through all the steps in the process, friendly and well-humored. I would certainly recommend anyone shopping for a used car to seek out Kevin and go to Jordan Ford.

Great service

Pleasant! They took me to work and picked me up. My car runs great now! THANK you!

5000 Mile Check-up

I made an appointment. I arrived early on the appointed day. My car was serviced immediately.

Completely satisfied

Had a great experience buying my new Toyota RAV. John Leap did a great job assisting me with this purchase. And Josh was great explaining all the electronics and setting the features on my car. Thank You.

Excellent

Ron Bell and Kelly are great at the Ford lot. Appreciated all they did to help me get into my new car.

Completely Satisfied

Ron Bell was terrific. His ideas for a lease are actually the only reason we were able to get a truck now instead of 2-3 years in the future. I like the "Jordan Way" of no haggling as well. This is the second vehicle we have purchased from Jordan, and plan on making all future purchases through Jordan as well.

First Time Jordan Customer

Dealing with Cory was a very relaxed and pleasurable experience. This is my first time purchasing at Jordan and I will consider them strongly for any future purchases.

Great Service

First time buying there, An have to say Great customer service an John J. was very nice to deal with.

2010 F150

Great customer service, easy to deal with, got a better financial deal then I had.

Great service!!

Always a good experience. Jeff and Russ in the truck shop are some of the greatest people I know! They always make sure I am completely satisfied.

Great dealership

I have purchased three vehicles from Jordan Ford and have recommended them to several individuals.

Love Jordan Ford!

staff were very friendly and did an excellent job explaining everything. The service was good and the time it took was reasonable. I came while the techs were at lunch so I did end up having to wait longer than someone probably would normally.

Great service

Jeff treats us like family. He is so awesome. His service department crew is awesome also.

Customer satisfaction

I have never been dissatisfied with the service I have received.

great ford

it was great they are always friendly place is really clean play area for kids

Awesome experience with Ron Bell

Ron Bell was a very courteous and knowledgeable salesman. He has a complete 5 star rating from us. Ron was helpful in every way in answering our questions. We are very pleased that we came to Jordan's and very happy that Ron was the gentleman who was there to help us in purchasing our Ford Focus. We think he deserves a raise!

Jordan Automotive

Great place to get a car!! Very friendly; great prices; great service; great benefits. I'll be back again when it's time for another car.

Great

Did a great job and took care of me very well (and my vehicle) despite being very busy.

Jordan service

The usual level of excellent service. Friendly and helpful staff and job done right.

Jordan service is awesome!

I always take my cars to Jordan because of their service and attention to detail. I never have a problem with any of their work! I can be assured that the service on my car is done properly.

Satisfied

I had a wonderful experience. I found just the car i was looking for, and i was taken seriously when wanting to purchase it. I wasn't pushed into another car, and i didn't have to negotiate the price at all! Great job. I hope to buy another car from tgem again in a good 8-10 years.

used car purchase

Great help, very friendly, and got right down to business. Would definitely recommend Mike Banashak to anyone!

Unbelievable service

Kevin was very kind and helpful when I was picking out a car. He put up with me test driving a ton of cars and even one of them twice! He was not pushy at all and he was very knowledgable about the cars I inquired about. I ended up leaving in the morning to look at other options and decided I wanted a car at Jordans that someone else was no lookinh at. Kevin called me right away to let me know that the other person had deferred an offer until the next week. Thanks to Kevin calling I was able to seal the deal and get the car I wanted!

My 2016 Tundra buying experience

Shopped all the dealers for Toyota. Mike Gaffney. Jordan Toyota a delight to work with. You will not regret working with Mike, no pressure got everything I wanted in a car buying deal. John Pickad in service a huge plus.

Best experience EVER.

First of all, I would just like to say thank you so much to Shawndel Gordon, Kara, and Todd. Thank you for all your help with my title situation and your willingness to work with me to get it fixed. I really appreciate it! Shawndel made my car buying experience the best one yet. He treated my husband and I like family. Shawndel really knows how to treat his customers and make them feel comfortable about buying a car. Just the whole overall experience I had at Jordan was amazing. I just cannot thank them enough for all of their help!

Kevin L

This was our first experience at Jordan. We worked with John Jackson at the pre owned store. He was very helpful, knowledgeable, and down to earth. We felt no pressure during the entire purchase process. My only complaint would be that it took a while to get into the finance office to finish the paperwork, they were very busy that day. So we did understand. Would definitely recommend Jordan and John.

Jordan Automotive is great

We bought 2 used vehicles in 3 months from Jordan. Kevin Ball was our salesman. He is great.

Never Treated Better!

We have never had a better experience buying a car. Our salesman, Jake Alexander, was extremely kind and professional. The lease manager and finance manager were both efficient. Shawn, in parts, was very polite and helpful when I called to make an accessory purchase. We have both purchased numerous cars in our lives and now have a completely different opinion about auto sales. Thank you Jordan for your no hassle philosophy!

Good Buying Experience

I rated the experience highly, but it should be noted that my buying process was very simple because I didn't trade in my used vehicle and I didn't finance - maybe the opportunities for customer dissatisfaction were fewer than for other customers. The sales person (Dan Stacker) was very straightforward and didn't try to steer me in any particular direction. Using his computer, he found a car at a nearby dealer that fit my specifications, and brought it in the next day. I was a little surprised that we were unable to find a time to close the deal until a week later due to Dan's previously set meetings and appointments, but the interim included a holiday weekend, and I indicated I wasn't in a hurry, so he took his cue from that. No real complaint there, just a nitpick: the car wasn't spotlessly clean after the delay. Again, no big deal. The car had no defects or misfits that I could see. Closing with the finance guy was painless. I let him go through his spiel about the available added protective treatments, then said I would decline them, and he didn't try to talk me into it. I look forward to the free one-month checkup, and 2 years of free routine maintenance offered by Jordan. I didn't come away from the dealership with the oily feeling that I had from several other dealers that I visited in my search for a new car. Jordan doesn't bargain - they just state their lowest price. Maybe there price I paid was slightly higher than I might have gotten from a drawn out, unpleasant bargaining process somewhere else, but based on what I could learn, it was close to the best price I could have expected. Overall, at the end of my first day of ownership, I'm a satisfied customer.

No Hassle Car Buying

I recently purchased a new Toyota Camry from Jordan Automotive. It was a very good experience. Dan Stacker was the sales representative I dealt with during the car buying process. Overall I was very pleased. I was never pressured into any car or options during the entire time. Dan explained everything to me in detail.When I picked the car up, Dan went over everything. Technology has changed a lot since my last new car, and he showed me how to set up the audio system, along with other functions of the car. Everyone else I dealt with at Jordan Auto was friendly & helpful and I got all my questions answered. Everything was open & transparent, and there were no hidden fees.

clocamry

All and all, my experience was pretty good. I wasn't impressed with the Sales Manager. My sales representative was very helpful and accommodating. He had to find my car. There wasn't one on the lot.

10, 000 Mile Service appointment

Service appointment went smoothly and expeditiously. Always a pleasure to work with the people at Jordan Automotive.

Doctor

Body shop work was done quickly and expertly. It was finished in much less time than originally promised.

repair and car washes

excellent service. having loaner vehicles really helps the customer immensely. sadly very disappointed that jordan ford took away the car wash option. i understand there were individuals that abused it. now we are punishing all of the good for the few bad. if we bought the vehicle with that promise it should be honored at least by giving us 52 car washes per year. then, if someone is wants to 'burn' through them we still can keep our cars clean during the winter months.

car repair

Found problem with engine light and no power every two blocks.

40,000 mile service

this was an excellent 40,000 mile service the service representative was very helpful

Myra Smith

Always get the best service and advice from all at Jordans, It was really great working with Mike Gaffney explained all the incentives and perks that would be beneficial to me. Thanks again!!!! It has been great leasing the Corolla and it does get the LOOKS from other drivers,

Service

Every one was very nice, had no problems, finished when they said they would and explained everything to me.Great service

Jordan Ford is the best in the business

First time buyer:Thank you Dan Miner for making my car buying experience as easy as possible and hassle free. Dan was there to answer all my questions and make sure I was comfortable with the vehicle I was purchasing. Dan and other staff members at Jordan Ford Mishawaka went above and beyond for me. Thank you again.

Great service!

I leased a 2016 Camry from Jordan Automotive. Kevin Ball was the most helpful, patient, and easy going individual to work with! Considering I am one of the most indecisive people ever, Kevin never made me feel pressured to buy anything and worked with me to ensure that I was making the right decision. Kevin also made sure that I understood everything that I was getting in to before making that final decision. Kevin excelled at communicating and also kept me informed. I appreciated his help, his honesty, and approachability. I would recommend Jordan Automotive because of him! Thanks Kevin!

Jordan Ford is the BEST

As always Jordan Ford did a GREAT job from start to finish with the lease on my turned in vehicle and my new vehicle. T.K. does a fantastic job every time and always makes the whole process simple and painless.

Service Review

There is no way I would even consider going anywhere else for service for my Ford Escape.

Oil Change and tire rotation

The process was very painless and fast. Everything was well organized and I was out in no time.

Easy, seamless transaction!

Best experience ever trading in and buying a new car! Highly recommend!

Thank you for the fantastic customer service!

Mike Banashak and the crew down on the pre-owned lot were fantastic! I appreciated their low pressure attitude during the entire experience. This was my first time buying an expensive car and they were exceptional!

Love Their Service!!

Worked with Dan Stacker and he was amazing. He took the time to understand me as a person and my likes and dislikes. He was patient, as I changed my mind several times. There was a small glitch in the paperwork and I had to come back....they went above and beyond to make up for the inconvienence. Always have great experience with Jordan and won't go anywhere else.

Car buyer

I VERY SATiSFiED WIth the people at Jordan Automotive and the way there handled thing especially with Shawndel Gordon he went out of his way to treat with respect and no pressure to buy which really liked . I would recommend them to any one .

Very good service.

The sales representative (Dan Miner) was very helpfull and and low pressure. He made the car buying experience quick and easy. I would highly recommend him and Jordan auto for how car buying can be stress free and FAIR.

Excellent Service

I purchased my 2010 Fusion from Jordan Ford as a new car. It has always been serviced at Jordan's Service Department. The staff in the Service Department treats me with the utmost courtesy, and goes above and beyond to be sure I'm comfortable while I wait. When I leave Jordan's after my service appointment, I have confidence that my car has been inspected thoroughly and I am aware of any problems. I give Jordan's a two thumbs up!

Great Service!

I dropped off my vehicle over a weekend when no one was there and left my key and information in the drop box. I didn't know how smoothly that would go having never done that before but the service department called me first thing Monday morning and we discussed my issue and they took care of it 2 days earlier than originally projected. I was very happy!! Jordan Automotive Group in Mishawaka is fantastic! Thank you everyone!!

Great seevice

Had a great experience at Jordon Fords as I always do. I cannot think of any better treatment I could get anywhere else. Thank you for your excellent service.Doyle Burke

Great

Very thorough work, fast and helpful. Getting to a service person took more than three phone calls

Great staff and great service.

Staff were friendly and you did not feel pressured to buy a car. Had to call about a problem we found on the car and it was handled in a professional and timely manner. I feel they where fair on my trade in.

Ford Focus Owner

My car was scheduled for 40,000 maintenance. The service staff were friendly.

Great Service

Great sales experience, helpful sales associate, overall satisfied

Great service

we late due to accident on 20 bypass tried to call to let someone know, but couldnt get answer. Did service car even tho 30 min. late. AAppreciated it because came from Nappanee.

Great service.

I scheduled a regular oil change for my 2010 F150 as well as my 2015 Toyota Highlander. The work was performed on time and done very well. I am pleased with the work and will bring my vehicles in for future service.

Passing grade

Staff was helpful, but you need more than one on duty a time. Or a quicker way to get backup assistance on the floor.

Jordan Ford

We had a great experience at Jordans with Ron Bell. Nice test drive with Ron explaining all the finer points of the new Fusion. Real happy with my deal and the auto and Jordan Ford. Thanks Ron! George Baker 2017 Fusion

Satisfied used car shopper!

We purchased a used vehicle. Everyone was very helpful, however we gave a maximum amount we wanted to spend and this was exceeded. Overall experience was positive.

great service job

job done in a timely order, worked with me in changing to a earlier time

Very good service department.

Had service done on my Escape. The service was excellent. The service advisor was very helpful.

Jordan Toyota Van purchase

This is the 6th vehicle that we have purchased from Jordan's and our 3rd that Kevin Ball has been our salesman. Kevin is great to work with and makes the car buying process very fast and easy. Hopefully we don't need another vehicle for a while but will call Kevin when we do!

car repair

The dealership did a great job.. The complaint I have is I had to pay a deductible for this warrantee work.

Great service.

We took our car in to Jordan the night before our appointment just so it would be there the first thing the next morning. The service staff were still working and they got our car done that evening and we picked it up.

FORD FOCUS HATCH BACK

MY SALESMAN RON BELL WAS VERY NICE AND POLITE. I WOULD TELL EVERY ONE ABOUT HIM. RON WAS VERY HELPFUL. LORETTA HANNA

First service appointment

We bought our 2015 Ford 150 to replace a 1994 Ford Explorer Both bought new We are Ford people Our other vehicle is a 2000 Ford TaurusThe truck has been only vehicle bought at Jordan'sOur salesperson Ron Bell treated us with respect and fairnessThis was our first time dealing with Jordan service department we had oil change and checking of enginePlus a buff and shineEverything was done professionally Very satisfied with service department and cashier

Awesome service everytime

Your service department and staff never cease to give the most awesome service ever. Corey and Vince are great. The service I required Friday, July 1st, was not a schedule srevice appointment but they were Johnny on the spot and fixed my 2005 Ford Five Hundred. Thank you to Jodan Ford Service for always treating me so special and being so kind. I will highly recommend you to my friends. Thanks again.

great buying experience

salesman was very helpful and knowledgeable about the vehicle and the buying process

car buying experience

2014Ford Fusion. Salesman Kevin was extremely helpful and polite. Very professional and no pressure. Would recommend him to anyone. Enjoyed the car buying experience at Jordon's.

Friendly and Great Service

Service was great! People were friendly and helpful! The body work on the car looks fantastic and will definitely come back for all my service needs.

Great service. Patient attentive care.

The work was done quickly and the service manager (Hernandez?)did an excellent job of explaining why the turn signal flasher wasn't working.

Wonderful experience AGAIN!

We bought our first minivan here last year and came back this month to buy an upgrade for our second car. Kevin Ball found just what we were looking for and in our price range! The buying process was so simple and everyone was friendly and more than helpful! We will be buying many more cars here in the future!

OIL CHANGE, PASSENGER AIR BAG RECALL

THE STAFF WAS VERY HELPFUL AND COURTEOUS.I WOULD LIKE TO SEE A DRIVE IN OIL CHANGE SYSTEM PUT IN PLACEIT WOULD BE MORE CONVIENT TO USE.WHEN ARE THE DRIVERS AIR BAG GOING TO BE IN STOCK?

great experience

Bob Heydan, Joe Heydan, and Dennis Farrar made this one of the most pleasurable and painless car buying experience I have ever had. I would highly recommend Jordan Automotive and the Jordan Experience to anyone who needs to buy a vehicle. Great job guy's!!!

Repeat Customer - Very Happy

I have purchased my last 2 vehicles from Jordan. They have our business. We like that they put the actual lowest price on the vehicle, and that is the price. You don't have to leave wondering if you got the best deal or not. Also, they gave me a very fair price for my trade-in. Historically, I have never been happy with the trade in value, and I always do my homework and look at the blue book trade in value. They actually gave me a little more than what I expected. Kevin Ball is the salesman that we have worked with. He is the least pushy car salesman that we have ever worked with. Last year, we went in and looked around, because that is where we bought our previous vehicle. And we just didn't find exactly what we were looking for, and he didn't even try to push us into something we didn't love. So when we came back, we worked with him again, and we found exactly what we wanted, and we bought it. I would absolutely recommend to a friend or my own family.

The best Ford dealership!

As usual our experience with Jordan Ford was flawless. Joe Banashak was our salesmen and he was awesome. We bought a certified pre owned Escape and the price was right and we got top $ for our trade in. Thanks again Jordan Ford!

Good fair deals are easy!

This was the 6th car in 10 years that we have leased or purchased from Jordan. The Jordan Way makes each transaction easy and we know we are getting a good honest deal!

Misled?

I am still puzzled and not real happy about the bill. Ford Motor Co. gave me a coupon/certificate titled "The Works" which provided for a wheel rotation, fluids to be topped off, multi-point inspection, and oil change, all for $39.48 or less. I scheduled an appointment to take advantage of the offer which was to expire June 30, 2016. However, when I tendered the coupon/certificate to the cashier she told that because my Taurus required 6 quarts of oil (and not 5 quarts), the coupon/certificate with Ford would not be honored as stated and I would have to pay $49.48. That said, I would be allowed to apply my $10 Jordan service credit resulting in a total bill of $39.48. I paid the extra $10 but it still troubles me. Ford would have known that my new car purchase was a Taurus. Why would they welcome me as a customer and promise "The Works" for $39.48 OR LESS but fail to disclose that it didn't apply to my vehicle because it required 6 quarts? It doesn't make sense.

Dependable service

Service to my Flex 2011 was quick and efficient. Services I requested were provided without pressure to buy additional services.

Service- Service- Service!!!!

Thank you Jordan Ford for always making me feel at home!! I loved my chocolate chip cookie and the massage chair! I didn't want to leave the showroom! The changes that Mr Kapson has made to the dealership is wonderful!!

New Vehicle Purchase

Purchased 2017 Escape - I never buy quickly but I made sure I always spoke with the same salesperson, Ron Bell. Trip 1 - get sales literature (we were also considering a Kia). Trip 2 - Ron scheduled a test drive. Trip 3 - After deciding on options I sat down with Ron for pricing and availability. I had already done research on pricing at this point. Went home to discuss with Cheryl about her vehicle. Trip 4 - We met with Ron to close the deal. Trip 5 - Closed eal on Thursday, Escape was in on Monday and we picked it up on Tuesday. Cheryl is very happy with her new car, which makes us all happy. Ron did a super job with us. The last time I had purchased a vehicle from Jordan's it was a 1986 Escort SW. Thanks for your help again.

New Car Buying

I liked the fact that Patrick Dresser knew the products. He knew what we wanted and really didn't try to steer us in a different, more expensive direction.

Warranty Power Train Repair

They diagnosed the problem swiftly, repaired it before the end of the day, and provided me a loaner which they were not sure they could do. Made the day go well.

Great Experience

The experience was great. Patrick Dresser was an excellent salesman. Our Ford Edge is beautiful and we are very satisfied with it. I am also impressed with the method of appraisal (allowing the owner to be involved) and also the fact we received what we felt was a fair allowance on our trade-in.

Happy Customer

Overall great buying experience. Staff very friendly and knowledgeable. Quickest and easiest car shopping experience. The car we purchased was well taken care of with extra perks such as new tires and brakes. Thanks to all the staff!

Super Service

I purchased a 2013 Ford Escape from Jordan Automotive Group. Kevin Ball made my buying experience go very smoothly. He was diligent in explaining every step and was very patient with all of my questions. Whenever I have called or stopped in with a question, he has gone out of his way to assist me. He is thoroughly knowledgeable and gave some outstanding customer service during and after the sale.

New car visit

We purchased a 2017 Escape. Joe Hayden and Eric Ashbrook were very helpful with the initial online and in-office work, respectively. Vincent was great scheduling work on an older Escape that needed work due to a part recall.

No comment

I mentioned an issue with my car when I brought it in for oil change, it was something I had noticed in my front end, I called it a creaking/ groaning. I was told they couldn't find anything, however the problem still exists.

Great Service

Came in for a scheduled oil change, everything went smoothly and it was finished sooner than I thought it would be.

Jordan Ford

10,000 mile service on 2015 Ford Edge. Service was excellent and the staff is always friendly and helpful.

No complaints

Service was great, no complaints. I will probably be a return customer again.

Great Customer Experience

Kadi Wood, Kara, and Socrates made our buying experience a pleasure from start to finish.

Easy Going Car Buying Experience

I normally do not write reviews but felt this was something I needed to say about Shawndel and Jordan Ford. This was our first Ford purchase and by far the most pleasant pre-owned buying experience I have ever had. The staff at Jordan Ford are exceptional people to deal with and would certainly bring me back for another purchase. Our salesman Shawndel Gordon was an absolute joy to work with and we have recommended him and Jordan Auto to family and friends to purchase their next vehicle. In addition to Shawndel we also received excellent care from Kara Mitchell and Mike Banashak before and after the purchase. Quite honestly I was seriously considering another vehicle in Michigan but it was Shawndel and the Jordan experience that made all the difference and that is why we made our purchase at Jordan and will again. I can't say enough good things about the Jordan staff and the whole buying process. Thanks for everything!

Good Experience

Shawndel Gordon, our account executive, was very patient as we test-drove several vehicles, and was very thorough explaining the benefits and in completing the paperwork, as was the assistant business manager. It was a very pleasant experience.

Ford Flex

What a wonderful experience. Dennis helped us through the entire process. The easiest car purchase ever. Thank you!

Jordan's body shop comes through again

the body shop did a great job as always, the estimate was exact and everything went as it should have I am very satisfied.

Great service!

Great service! Jordan is always so personable and takes care of everything! I couldn't imagine taking my vehicle anywhere else.

Great service

This is the third car I have purchased from Jordan's and Kevin Ball has been my salesman on every one. He is not pushy and I feel comfortable working with him. He is very helpful and easy to work with. He is the main reason I keep coming back to Jordan's.

Service Experience

I was early and able to get in right away. Staff was efficient, friendly, and on time. Waiting room comfortable and clean.

Clean waiting room and bathroom

Staff kept me in the loop on my C-Max, approximate time to finish the "works".

Ford Edge

I believe this is my 11th or 12th car/truck that I have purchased/leased great dealership! Tom K. does a great job!

Wonderful car buying experience

I purchased a exquisite Red 2013 Lincoln MKX. I was met at the door by salesperson Shawndel Gordon. A very professional and friendly young man. With an attitude of selling me the car I wanted without me feeling pressured to do so. He answered the questions I asked and some I hadn't thought of. I left the dealership without making the purchase because I wanted to check out another vehicle. After checking it out I realized I didn't want the Lincoln MKX to slip away so I called Shawndel and he came and picked me up at home and brought me back to Jordan Ford so we could finalize my purchase. This was my first car buying experience . Shawndel was amazing through out the entire process. I would recommend Shawndel and Jordan Ford to anyone looking to purchase a vehicle.

Very clean facility

The staff was very friendly and very helpful with a few questions I had concerning towing a trailer with my truck.

Wonderful Used Car

We went in looking after a toyota corolla on the budget lot. The service was great start to finish, even though I had an issue with moving the seat during the test drive, the staff held it for us and brought it in for repairs first thing in the morning. The car runs great, the service was excellent, the staff were patient in accommodating our schedules and unpredictable issues (like fixing the seat). Even though it was a long process everyone was friendly, that place is like a family, as various different team members asked how we were doing. Most importantly, I felt no pressure at all to buy a certain car. I would 100% recommend Jordan Automotive to anyone.

Ford Explorer oil change

It was an oil change and tire rotation. Did a nice job washing it too.

Always a gre as t experience

This is the fourth vehicle my family has purchased fr om Jordan's and we are always blown away by the no haggle process and how easy it is. Mike B and Kara took great care of us including settimg up our devices to our new car. Thank you again!

Still on the web????

I was interested in a used car, contacted the dealer, was told the car was sold. The exact car was still advertised on various web sites as well as the dealer's site. Really??? It doesn't take over 1 week to delete your ads.

Quick & Easy Trade In & Purchase

We purchased our new 2016 Ford Fusion this morning and picked it up right after lunch! We are a repeat customer and knew what we wanted. The salesman Ron Bell was very friendly and professional. Actually all the staff members we met and interacted with were of very high caliber. It is one of the reasons we are repeat customers to this dealership!

Cordial and helpful staff.

We have a 2013 Ford Fusion that was purchased from Jordan Ford. Our prior experience with the service department has kept us coming back there for service. They keep good records, and the reminders are helpful. The staff has been helpful in considering warranty extensions and the options available.

Very Good Experience

Mike Gaffney made it a very good experience. It is the second Toyota that I have purchased from Jordan.

Great Service

I us my F-250 to pull my car trailer. It doesn't get a lot of miles but I still get it sevrviced once a year. Jeff Miller service manager and all the at Jordon people are courteous and polite. Thank you!

Awesome experience.

I resisted buying a newer car for several years. Once my car reached the age that it could legally consume alcoholic beverages, I knew I had to take the plunge. I was nervous about the process, but Mike Banashak was the cool voice of reason. I told him I wanted an economic car and he didn't waste my time by showing me other vehicles. I fell for the first car he showed me. With 50+ mpg, you can't get much better than the Toyota Prius. The next hurdle to jump was the fact that I had cut up my credit cards years ago and I literally had zero credit. Jordan's finance team got me approved and I drove my new car home that night. I would definitely recommend purchasing from Jordan Automotive.

Great services

we had a great experience from Jordan Ford. Kevin was very patient with us. We had been car shopping for almost 10 months and decided on the great people at Jordan. Every time we went there to check on a vehicle we might want there was never any pressure. That goes along way with people.

Fleet Services Crew

Jeff Miller is my service tech. He is great and very hands on. My only complaint is Jeff is hard to track down with his many tasks, and dislocation from the rest of the staff.Sometimes a timely response is difficult. A person in a clerical position should probably be in his office.

Best Place to Purchase A Vehicle

I have not rated repairs as I have not had to take advantage of that service as of this date. I can not help but feel that the repair department would be as great as the rest of the Jordan team. For myself and my husband, this is the only place we ever consider looking for a different vehicle when we start thinking of a different car. The sales staff is the most excellent to work with. I believe that if they can not work out details that meets your specific needs, no one could. This is the only dealer that we have found to be upfront, no haggling bend over backwards to find just the right vehicle to meet your desires. Thank you so much JORDAN TEAM.....

2016 Fusion

Dan Bowman did a very good job for us, as did everybody in the show room when we bought our Fusion.

The Jordan way

Started the dreaded car shopping. I was sure I wasn't going to buy a car until I visited every dealership and found the best deal in town. Walked into Jordan Auto and was greeted by this rambunctious 'young punk' and I thought 'here we go'. I already had a car I loved and I didn't want pressure, but my car is11 years old and time to start thinking. That darned punk was awesome. He LISTENED to what I loved about my current car and steared me away from anything that didn't measure up. Every car he showed me, had what was important to me. He was honest with useful feedback (good and bad) on every car. Impressed is an understatement. I bought a car in 3 days and never looked anywhere else. If you want the best, stress free, most fun test driving and car buying experience, go see Shawndel Gordon. Who I initially thought was a young punk, turned out to be an experienced, knowledgeable man who I enjoyed car shopping with.

New Corolla Purchase at Jordan Automotive

Had a great experience purchasing our 2016 Corolla. The entire staff was very accommodating and friendly. Our sales representative Mike Gaffney took time to explain the options available to buy versus lease. He made sure everything was ready to be picked up on time. Paul who handled the financial arrangements was also very friendly and ensured we understood the paper work we needed to sign to complete the deal. During the whole buying experience there was no pressure and they were very honest and upfront in their dealings I would highly recommend doing business with Jordan Automotive and Mike Gafney.

Great Job for Jordan Automotaive!!!

Pat and Tom would like to say, our experience at Jordan Automotive was great. Our salesman, Patrick was a pleasure to work with and easy to talk to. He answered all our questions and concerns. When we came back to test drive the Fusion for a second time, Patrick remembered us immediately and greeted us with a smile. We had added accessories to our new car which Pat arranged to have added and was ready as promised. We could not have asked for a better salesman and would gladly recommended him. Sincerely, Pat and Tom

Purchasing a car

Kevin Ball was an excellent salesperson. He was very helpful, very personable and knowledgeable about the vehicle itself. He was a pleasure to work with and we will be recommending him to anyone we can.

Great Place, nice, honest salespeople

This is our second time buying a car from Jordan Ford.. We purchased a 2016 Ford Fusion. Everyone went above and beyond to get us approved and into our new car.. Everything was great. Thanks Jordan Ford..

Great Experience!

I love the no haggle experience. I did my research prior to going to Jordan, knew what car I wanted, test drove it, bought it. Cory Cuskaden guided me through the process, answered all of my questions, pointed out the benefits of the Jordan Way, etc. I got a great deal and am very happy with my Taurus SEL. No doubt I would come back again!

Great staff, efficient service

We have had both a Toyota a Camry hybrid and a Prius Hybrid. We really liked the quality and reliance of the hybrid, but we wanted to get an SUV vehicle. We were very excited when we discovered the new 2016 Rav 4 would have a hybrid model. We went down to Jordan Ford and met up with Mike. We knew exactly what features we wanted so we sat down with Mike and he helped us make a search to find a vehicle that fit all the needs that we had. Mike spent quite some time looking but finally found one, on a ship in the ocean, being delivered to the USA! We couldn't believe it because it had started to look hopeless. He made all the arrangements to get it delivered to Jordans. All we had to do was wait. Mike is one heck of a guy and very easy and personable to work with. He spent as much time as it took to go over all of the features and explain how everything worked. If he wasn't sure about something then he went out of his way to find the answer. Dealing with him and the rest of the Jordan staff was easy, pleasant, and very efficient.

Awesome Experience!

We dealt with Kevin Ball and he made sure we were taken care of at every turn. I never once thought we were getting hosed or felt like the normal "used car lot" feeling. It was so refreshing to know we were being taken care of and that alone blew the competition away. I love how there is no negotiating (because the prices are as low as I could find) and the salesmen do not make commission! I'm sure everyone there would have treated us the same way but Kevin went the whole way to make sure that he got the sale, but more importantly, he made sure it was the right buy for our family. Thanks Jordan!!!

You will just feel comfortable!

I just purchased a Honda Civic at a great price. I want to thank Kevin Ball for his porfessionalism and willingness to go the extra to make a pleasent car buying experiance. You will just feel comfortable, That my friends is how you buy a car!

excellant dealership

I recently purchased a vehicle at Jordan, and the whole process from beginning to end was quite a pleasant experience . Shawndel Gordon, my sales rep was very professional helping to make my buying experience go very smoothly. I would recommend to anyone looking to buy a new or used car or truck, stop at Jordan first, probably wont need to go anyplace else if you do that. They also have a great service department run in a very professional manner, what more could you want in a dealership ??

Great staff

My 20 year old daughter's car was totaled by a fire. I was pressed for time in finding her a replacement but I didn't want to make a poor, hasty decision. Dennis Ferrar and Angela on the Budget Lot were helpful and honest as I worked through my decision. Both took their time answering which made it apparent to me they were giving a thoughtful and honest answer. My daughter loves her "new" car.

Always a good experience!

Over the last 20+ years, I have purchased at least four vehicles and encouraged friends to purchase at least a half dozen more. The quality of selection and prices that are on the vehicles have always been outstanding. I have always had a courteous shuttle driver every time one of my vehicles has had to be serviced or repaired.

Diamond in the Ruff

My girlfriend had been wanting a mustang convertible. I told her if she found one used in good condition, I would consider it!! She showed me what she found on the Internet at Jordan Automotive. Wow!! We were amazed at this beautiful 2011 Ford Mustang GT 5.0 that only had 2900 miles. A 2011 in perfect shape, nearly new, now has a home in New Orleans. And it was all done over the Internet. But, I would suggest to get your own shipping company. The car was in my driveway within 15 hours after being picked up!! American Auto Transport got the job done!! Very Happy!!

Very Happy

Dennis Ferrar was excellent! We really appreciated him taking all the time he did with us to get us the vehicle we wanted. I used to hate going to car lots because it always seemed like a hassle. Not at Jordan though!! The service was excellent and buying a vehicle was stress free!! Thank you Dennis and thank you Jordan Ford!! We will be back!

Sincere Employees

I have never experienced such a comfortable, laid-back experience EVER at a car dealership until now. I needed a newer vehicle but dreaded dealing with salesmen. Cory and the entire staff that I dealt with were very genuine and extremely honest! I would definitely recommend this dealership to anyone in the market for a new or used vehicle!

Great dealership

We are very pleased with the Jordan way. Great sales team Mike went out of his way to make sure every thing was to our satisfaction.

Great car leasing experience

I was in need of an immediate car when my car suddenly stopped working. I had a specific budget in mind and when I got to the dealership Kevin had several cars available to show me without having to spend hours looking. Even though we had a small glitch in the financing/lease amount, Kevin was able to negotiate for me and get me the price I wanted to pay. I would recommend Kevin at Jordan Ford to anyone who needs a new or used car.

The Jordan Way = Happy

I have always been impressed with the way they do business. No Pressure! I enjoy shopping for new vehicles the Jordan Way! Freindly staff, wonderful service people. :)

One Happy Customer

We couldn't have been happier with our recent purchase of a used car at Jordan Ford. A special thanks to Shawndel Gordon for his great assistance in choosing the right vehicle, and to his manager Todd for the 'winter rims and tires'.

Jordon Ford

I just purchased a 2015 Sonata from Jordon Ford and I love it!! It was a very smooth transaction from start to finish. Kevin Ball was very helpful, and answered all my questions. He helped me to figure things out on my new car as it had some bells and whistles I had never had or used :) They have great perks that go with buying a car from them, awesome, as you don't get that much these days. Great experience all the way so Thank You Jordon Ford and Kevin Ball for everything.

Awesome Customer service- stress free

I was searching for a car. When we came upon this dealership. I felt very welcomed and Kevin saw us and approached us. Very professional and willing to take the time to help us find a car. Kevin answered all questions I asked and gave great customer services over the process of leasing my new 2010 Ford Edge. I appreciated all the help!!! I would recommend anyone looking for a new vehicle to check out Jordon's Automotive. Great people and customer services. Thanks to Kevin, Todd, and Mike I am a delighted with my new car. Jordon's Dealership rocks!!!!!

The best sales team I've ever encountered.

I had the best sale team experience that I've ever had with a dealership. I received fast responses to my questions and inquiries. Procedures and services were clearly explained. I had gone to other dealerships in my area, and did not ask for my email, or information in order to contact me with new inventory. Steve Engler from Jordan came out to meet me on a freezing cold day in February, got my information, and regularly kept me informed of their inventory. I ultimately bought a beautiful black 2013 Camry with tons of great features and LOVE it. I will be going back to Jordan for an additional car when we trade in our old van. LOVE, LOVE, LOVE polite, genuine, and timely service of the Jordan team.

Leased A Car!

My husband and I have been shopping for a 2nd car and my mother recommended we check out Jordan Ford because she has had such exceptional service in the past. Cory Cuskaden was able to go through the different cars with us that would be in our price range. He was very helpful and didn't pressure us to buy anything we didn't want. He was knowledgable on used and new cars and showed us how leases worked. We ended up leasing a certified used car; a 2015 Toyota Camry. It was a wonderful deal and my husband loves his new car! I would definitely recommend checking them out!

Best Car buying Experience Ever

We recently bought a 2016 Ford Fusion and it was the best car buying experience we have ever had. We were forced to car shop suddenly due to an issue with one of our cars. We came in looking this past Saturday and Anthony came out and gave us great customer service without feeling the pressure at all that you normally get when buying a car. We were able to shop and get a price estimate all within 20 minute and left knowing we would come back to buy at Jordan. When we came back on 3/21 we met with Anthony and he provided amazing service during the entire buying process and finding even an extra rebate we did not know about saving us more money. We also dealt with Mike from financing who was fantastic and helpful on getting everything done and explained in a helpful and timely manner. Through the whole process we did not feel pressured to buy or pressured to pay more for something we did not need. We have discussed this experience and as long as we live in the area we will never buy a vehicle anywhere but Jordan and your company should be proud to have people such as Anthony and Mike working for your team. We will be recommending you to everyone we know that is looking to buy a vehicle.

Used car purchases

This is the second used car I have purchased from Jordan. Both experiences have been excellent.

My Ford Fucus

He was great. He did not push a sale on me. I did not feel pressured.

Above par!

My husband and I recently leased a 2016 Ford Explorer and couldn't be happier - with the vehicle or the customer service. It has been awhile since we have been this satisfied with a car dealership. Above par!

Stress Free Experience

We just purchased a Ford Explorer from Jordan and it couldn't have gone smoother. We set up an appointment with Cory Cuskaden and when we arrived, both models we wished to drive were waiting for us at the door. Cory explained the two models to us, then gave us plenty of time to drive and talk over what we wished to do alone. Once we decided, we went to his office and just filled out the paperwork...no going to the manager or any of that other junk. They posted a fair price, offered a very fair price for our trade in, and that was it. It doesn't get any easier than that! We love the Explorer, and Jordan also offers many perks after the sale that we will get much use out of. Thanks to Cory and Jordan Automotive...we appreciate the way you do business. Highly recommended!

Excellent Service and Consistent every time! A++++

FIVE star service any time you walk through the doors! Tom went above and beyond to get us the car we wanted and we are thrilled with our new Fusion. Thank you so much!

great example of professional dealerships

I have been dealing with Jordan Ford for over twenty years, and as usual your service and staff are exceptional. Thank you for time and consideration it is greatly appreciared

Phenomenal experience

We leased an F150 and Dan Bowman did an excellent job in helping us. The rest of the staff including Anthony from sales, MaryKay at the payment window, and Kristi from service were all exceptional help as well. Thank you!

Theyes practice what they preach.

My wife and I delt with Kadi Wood. She was wonderfull. It's nice to see a company advertise a way of doing business and finding it exactly that way. No pressure, friendly and actually kinda fun. She almost made it to easy. The entire staff, especially her counter part in crime (can't remember her name) and even the finance manager were pleasant. I would highly recommend Jordan Automotive.

Jordons is Awesome

I hate car shopping the stress and pressure. I cringe. Our Daughter bought a Flex almost 2 years ago and received a call from Jordons about a week ago to see if they still enjoyed it. And told me. Mom check them out. I did and couldn't be happier. Dennis at the Budget lot went out of his was to help me replace my totaled vehicle .. No pushing never once took me out of my comfort zone.Dennis and the whole Jordon team get 2 thumbs up. Check them out. You won't be sorry.

Best in Michiana!

Used Ford Edge - It's like new! I appreciated the no-haggle pricing & it seemed to be in line with other pricing I researched on the internet. Former vehicle broke down, fair trade, and driving 'like new' in 3 days! You took me under your wing & I'm very pleased!

Great Place to Buy a Vehicle

I am very satisfied with my expierence with Jordon Automotive! Everyone I delt with was knowledgeable, friendly, and accomadaiting. I like the no negotiation pricing. Patrick was very helpful throughout the whole process and explained or answered all my questions. I am extremely satisfied with my new 14 Ford Escape

Exceptionally Friendly and Helpful Staff

I just purchased a new 2015 Ford Edge! I absolutely love it! Patrick Dresser was very helpful in finding perfect vehicle for me. When I first started looking for a new SUV, I never considered an Edge but after driving one, I was sold. Patrick was so easy to work with, he kept me informed as to the progress made in finding my Edge as well as making sure I was happy with my purchase once I received it...which was in a matter of a few days. Also, Adam Krempec did a great job helping me to understand how all the bells and whistles in my Edge worked. He sure made it easier than having to read the manual...that I truly appreciate. What a wonderful service! Kelly, the new car manager was extremely friendly and helpful as well. She went out of her way to make sure I was completely satisified.

Happy F150 Owner!

I just wanted to take a minute to thank the staff at Jordan Ford for my experience in buying my new Ford F150. The process was exceptional from start to finish. More specifically I would give high praise to my salesman, Ron Bell. Not only was he extremely genuine and honest but the whole process was transparent from the start. I had something to compare to as I visited 2 dealerships in the Michiana area, they did not begin to negotiate until I had an offer from Jordan. The quote I got from both was I will beat any deal you get by $500. Ron was able to understand exactly what I was interested in a vehicle and even change my thoughts on what I really could compromise on. His approach was quite relaxed and there was no pressure from him at all on rushing my decision. Not only did I leave Jordan Ford with a new Ford F150 but also I got the opportunity to meet some great people. When Ron had a question from me that he was not able to answer the team around him stepped in to assist. Great team work from all! Finally, this would not have been possible without the help of Finance Manager Mike Evans, thank you for your patience. I am very blessed to have had the Jordan Experience, and if anyone I come in contact that is interested in a new vehicle I will strongly recommend that they see Jordan first.

Great Company

We are repeat customers to Jordan and couldn't have had a better experience ....once again. . It was our first time working with Mike Banashak and he went above and beyond to help make our buying experience enjoyable. We also appreciate Jordan's commitment to our community.

Awesome !

I have bought several new cars over the last 30 years and I can honestly say this is the best experience we have ever had! Mike Banashak was great! Let us take our time, upfront and honest, didn't call every day bugging us and was very pleasant to work with! Thank You Jordan Ford! Keep up the great work!

Treat you like family

The staff was great. They treated you like family. I didn't have to do anything. They did everything for me. I will definitely recommend Jordans to anyone. Again thanks Jordan for a wonderful experience.

Great experience!

We knew what we wanted, and we got it with Karlie's help. Love the no haggle pricing and all the perks that come with Jordan Toyota!

Jordan is the way to Go

Thank You to Dennis Farrar for all your help you went over and beyond of your call of duty you did not rush me you stick to every word of what I was looking for and I got it to the gentleman that work with me to get approve I salute you to you guys are OUTSTANDING

Love our 2016 RAV4

We just purchased a 2016 RAV4. Mike Gaffney is an excellent salesman - very professional, helpful and knowledgeable. Sales manager Ryan Liedtky made us feel right at home. Kim Grenke, business manager, did s great job putting together our financing. This is our 4th car from Jordan Toyota. We'll continue to go back again and again!S

Excellent Sales staff

My experience was very fantastic! They helped me get what I wanted, a new truck! The staff was very personable and made every effort to get me all of the insensitives Ford had to offer. They did their homework! Thank you!

Very Nice Experience

From your no-haggle sale technique to your friendly, professional and considerate sales and other Jordan Ford staff. I appreciate their time, efforts, and patience with me and the purchase of my 2013 Ford Edge.

An English Man in South Bend

As an someone from England who just moved to South Bend to start a new job, you realize very quickly how important it is to have a car so you can get around. I was recommended to visit Jordan Automotive by a friend. From the outset Shawndel, who was our link at the dealership, was fantastic. Always enthusiastic and very attentive to our needs, Shawndel helped shuttle us from our house to the dealership, took on test drives, and talked us through every part of the sales process. In the end we ended up with a superb deal on our used car, and the Jordan way became very apparent; great customer service, simple hassle free buying process, and a true sense of feeling valued. I want to thank everyone at Jordan for their help and support, but most of all I want to thank Shawndel for all the help and support he gave us at every stage. Now im not only an English man in South Bend, Im an English man with a great ride in South Bend!! Thanks guys.

Great Services, Comfortable Facilities

The staff at Jordan Automotive Group is always professional and helpful. It's a pleasure to deal with them and to know that your automobile is being taken care of in a prompt manner. I appreciate being able to trust them with the diagnosis and repair, or with the maintenance of the vehicle.

Great service

prompt and friendly service. nice facility-----------------------------------

GREAT Dealership

I can honestly say that since our first purchase at Jordan in 1996 and all the times we have taken our various vehicles in for service, we have never had an issue or problem. The sales folks are great but the Service Writers are excellent. The Service Manager, Cory Haden, has put together a super staff of Advisors and Techs who are more than knowledgeable, helpful and skilled. Always on-time service at a fair price. What more could you ask for? Jordan has my business for years to come.

First Accident, Great Experience?

I was in an accident where my car slide off the road. Jordan did a great job and talking through my claims with my insurance company and kept me in the loop during the whole process. For such a stressful event, Jordan made it as easy as possible.

Manager

Both Tom Kaniewski and Mike Evans very helpful in providing options to turn in leased vehicle, trade in lease, or finding good rate to purchase.

Jordon Review

Everyone at Jordon was very professional, Not at all pushy and answered all my questions. The whole processes was a great experience. I had purchase cars at Jordon in the past and right now I don't know why I ever purchased a t vehicle at another dealership.

Oil change

Service on my Ford Escape is always easy and pleasant.

Honest

Jordan really honors the 5 day return! I switched from a red car to a blue car and even different financing. No hassle from anyone.

Great Service

I love the customer service it is the best so far!

Friendly staff

2013 Ford Fusion, Service was good, staff was friendlyI was given a name and number for a glass guy to look at my windshield. Salesperson called him and he told her to have me call him the following Saturday morning to bring it in. I called him, no answer, left a message and still have heard nothing back. The windshield needs to be looked at.I have a small scratch on the side of the car and they were going to get me a touch up bottle. My paint that was requested was in and someone called me to tell me so but when I went to pick it up, no one could find it. They are supposed to be ordering a new bottle now.. *this isn't really anyone's fault, I think it may have been misplaced as my salesperson I learned (when picking up my paperwork for the BMV) is no longer with the company. Overall a good experience. Friendly people.

GREAT Service and GREAT place to purcahse a vehile

GREAT dealership to purchase and/or have your your vehicle serviced.Great staff; friendly people;competitive pricing and quality work.Not sure what more you could ask for in a car dealership.

great service

amazing! vincent is awesome, as well as a Lions Fan!

Great Service

,prompt and excellent service, clean and comfortable waiting area.

used car buyer

From the time I arrived until the time I left in my new car the experience was great!

Great service!!

It is with great pleasure that I write this review of my third purchase of a Ford from the Jordan Automotive Group here in South Bend. Not only are the preowned vehicles in excellent condition but the service offer by the employees of Jordan Auto is always fantastic. I find it an honor to praise Dan Miner for his ever generous assistance and I consider him more a friend that an Account Executive of your company!

Focus repair

They were very kind and knowledgeable. Honest and dependable.

Great experience in all aspexts of a car purchase.