Johnson Auto Plaza

One lie leads to two etc etc

For starters I walked in pre-approved, I needed no help but was given 2 uninformed salesmen. Chance , had no clue about a large paint blemish and told me it was dirty hand prints "Dumb & wrong". After buying the car , got it home while wiping the wheels one valve stem released air just touching it, I drove to discount tire where they informed me the new, new tires need a pressure monitor, that's when the 3 of us searched my new new car for the wheel lock , nowhere to be found, I called Chase, he said I'm blind and the mechanic put it in the glove box "NOT TRUE" it was never returned into the car after they installed 4 tires. Chase told me I have your key come get it, so I did, it was the WRONG wheel lock key. It took 11 days to order and recieve a replacement. after 60 days past I still have no title, I called Justine, title clerk, she blamed me for not doing my homework and signing a lein form, but they never called and my title papers sat in the " don't give a xxxx" tray in her office for two months, now my temp tags are expired and I'm , once again waiting for those rude , liers called Johnsons auto crap. Another fact, when Justine couldn't find my title papers Rich, salesman, said he was in her office listening on speaker to my coversation, never helping to resolve this issue. But he did lie and say I told Justine that I've done my part now you figure this out. " 100% "LIE" . What a creepy bunch of lousy car wanna be salesmen. PERIOD

Worst service department

The past two services for oil changes have been the worst. This is my third new car purchased from this dealership over the past 5 years and the sales people have been amazing and easy to deal with. On this last purchase, I sprung for the pre-paid service package (oil changes, tire rotation, wiper blades). So I came in for my routine oil change and was greated with one person passing me off to another who starts off with a annoyed grin and rolling of his eyes, as I was a joke that I wasn't apart of. While checking my vehicle in, I pointed out that the wiper blades that were recently changed (without my permission on. 6 month old car, and during the middle of summer) I pointed out how they did not fit properly and how they didn't even sit flush against the windshield. The service associate said that we do t give away $40 wiper blades for free and that these were the best blades. WRONG!!! I reminded him that I have the pre-paid service package and that I didn't authorize the perfectly new factory blades to be replaced previously. The associate immediately then scolds me for not being courteous to him and that "he will see what he can do". Last time I checked I was the customer and I purchased their products. This visit and the one before showed extreme poor customer services by their entire service staff. Do not buy from here as after the sale is made, the quality goes right down the drain. I am done with this place.

broken promise after broken promise

I purchased a pre-owned Jeep from Johnson's in August of 2015. I first emailed the dealership regarding a new Jeep however Rich, my salesman, emailed me back saying he JUST took the same car in on trade with about 7800 miles and had a great deal. I drove over that afternoon to look at the car and have them appraise mine. The jeep had a scratch on the front bumper which he said he could schedule his paint guy to come and fix, and I "wouldn't be able to even tell anything happened". So I purchased the car and drove it home, on agreement they would fix the bumper, tint the windows, and complete the first service. A few weeks after I drove back across town to have the bumper repaired, as well as scheduled to have my front windows tinted the same darkness as the back. When I picked up the car I asked the sales guy (rich was off that day) about the tint as it looked way lighter, he replied "it gets darker and I'm sure they did 20%, and he was sure they serviced the engine (even though the onboard computer wasn't touched)". About one month after that I washed it for the first time and noticed that his paint guy didn't even apply a clear coat. At this point I'm quite angry, the tint was lighter than we agreed upon and the bumper looked worse than before the paint job, Rich apologized profusely and setup a tint appointment at a shop (which I had to take 4 hours of a day to drop off and have them fix), and also schedule someone to pickup my car and bring back to the dealership in early October to fix the bumper. Fast forward to May of this year, about 7 months since the "great" paint job on the bumper, and my clear coat is peeling all over the place and I am now going to have to pay to have someone do it the right way. I firmly believe Rich was sincere in apologizing, however the organization as a whole was a horrible time consuming experience. STAY AWAY FROM THIS DEALERSHIP AT ALL COSTS!