John L. Sullivan Chevrolet of Roseville

4.7
Overall Rating

Customer Service: 4.7 Buying Process: 4.7 Quality Of Repair: 4.7 Overall Facilities: 4.8 Quality Of Work: 4.7 Friendliness: 4.7 Pricing: 4.6 Overall Experience: 4.6


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Great Service

5
Ronni on 09/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I come the John l Sullivan specifically for Abel. We buy all our vehicles from him. He is very professional and does an amazing job of getting us exactly what we need. I would recommend him to anyone!


GREAT Service from Abel and the TEAM

4.8
TWorley1 on 08/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I bought my Cruz a year ago. The situation I was in was not the best to be purchasing a car with. Not only was he awesome about getting me a GREAT car but sold me something that has been comfortable on long trips :-)


My experience at jonh L Sullivan Chevy

5
Jay on 08/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My service manager Paul Hernandez was great he's a very friendly and down to earth guy. He had all my concerns addressed and made me feel comfortable. I have a cousin that wants a C6 corvette and I told him and a few other people to go to John L Sullivan. I've been to performance, kuni and Maita. Which are all closer to my house I hate their service but you guys are great


Customer service

5
Charles 01 on 08/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you John L Sullivan, I have purchased lots of automobiles, but have never ever, been treated so wonderful, by anyone like I have with, Rich Blackburn, he is truly the best salesman I have ever met! Rich is the kind of salesman, you pray you will have the experience of meeting when you are ready to purchase a vehicle. The honesty and trust with Rich, is the reason I will return to the dealership on my next purchase. I will recommend him to everyone I talk to about purchasing a new or used vehicle. He is by far the best salesman on the planet, so ask for Rich. I also want to comment on the finance manager as well, top notch all the way, I give John L. Sullivan, the best rating possible. A one out of 10, definitely a 100. Folks don't hesitate, go see Rich, and thank you for everything, I love my new car.


Horrible!

1.4
LividVetteOwner on 08/02/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

Not only did they damage my rare paint job, but they screwed up the wiring which had NOTHING to do with the repairs i brought it in for! I CLEARLY told Steve not to put my car through the carwash. He assured me they would not. They did anyway and now my near perfect paint is scratched up and has a gauge scraped off the side of the headlight lid. I have no idea what they did to the wiring, but i get to listen to this xxxx clicking noise coming from behind the console non-stop now! Steve White is a con artist. Once you pick up your car, he ignores your calls and emails. They also heavily pad your bill then Steve the con will tell you he's ''giving you a discount.'' All BS!


Horrible customer service!

1
abalderas956 on 07/19/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

they sold my husband a truck and got him in a bad deal, I had to get a lawyer to resolve it the situation. When we returned the truck, they were very rude about it.


Happy Customer!

5
New Volt Owner on 06/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Staff was personable and respectful of my decisions. Felt like everyone made that extra effort to ensure I had a good experience from start to finish.


New corvette broke down ! Bad service!

1.2
corvettelady22 on 06/24/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 2.0 Overall Experience: 1.0

I bought a 2016 corvette which already broke down and had been in service a week waiting for them to fix. The staff says it will be done in 3 days which is going on 5 days. I then try to buy another corvette to trade that one in to wait around 3 hrs and them say that they do not want to help me and there is nothing they can do . I laughed and told them you just lost business! Currently still waiting for the junk they sold me to be fixed so I can off it to another dealership. More then half of the sale men don't know crap about the things about the cars they have on the lot . Worst experience ever ! Never will I or anyone I know go back to John l Sullivan ! Beware of this dealer they don't seem as good as it looks you got to look deeper into this place.


Great

5
Manchild on 06/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service I received was outstanding. Everyone was very friendly and helpful and I got a great deal thanks to their hard work. I am very please with my experience.


Excellent Experience

5
Len on 06/07/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience was excellent. I dropped off my 2013 Cadillac that had a lease expiring and drove off with a 2016 Chevrolet Malibu. All of the employess that I worked with throughout treated me with respect.


Who could ask for more!

5
Ken Zeleny on 05/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Worked with Chris Kircher on Leasing new Volt. Got us exactly what we asked for at the price we wanted. This is my 2nd vehicle purchase in 3 month. Both with Chris. Cannot say enough good things about the whole process. Smooth and without a hitch. Chris is the Internet Sales manager and took care of all the paperwork BEFORE we ever set foot in the dealer. Had the car ready to go. Just a couple of hours and we were off in our new car.


A+ Auto Buying Experience!!

5
jdogg916 on 05/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My salesperson Byron Mudd was very knowledgeable and helpful in my purchase. My finance guy Danny Haddad was very helpful, not too pushy and an absolute treat to work with! Probably the best finance person I have ever had to deal with and thats saying a lot. And Ashley Baker was very knowledgeable and helpful in showing me how everything in my car worked before leaving the dealership. A+ all around!!


A highly professional team

5
rob on 04/24/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were looking to buy a "green" or "low-carbon foot print" car. We went to other dealerships but did not have our concerns answered or our anxieties alleviated about taking the step to electric. Heath Carney, their Electric Vehicle Specialist answered our questions and provided information that gave us the confidence to buy an electric (hybrid) car. He provided a thorough overview of the car: how to drive it, maintain it, charge it; even how to set up the least expensive charging; and how to obtain the tax credits and rebates. It did not stop there, however, he also provides support by way of a website that we can access into the future to get the latest.The buying experience is the best we have ever had - we have purchased about 15 new cars. Our expectations of what we had agreed to pay is what we actually paid. The facilities and staffing were designed to make the experience positive - cafeteria, customer relations specialists, beautiful facility, comfortable waiting areas, and staff who obviously enjoyed their jobs.OVERALL, HEATH CARNEY MADE THE DIFFERENCE! His ability to answer our questions and give us specific guidance on our future with the car ( a 2016 Volt) gave us the confidence we needed.


New Impala.

4.8
SmittyJA24 on 04/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Everyone we met -- salesman, sales management, finance -- were very polite, friendly, and professional. Finance did a great job of explaining everything. We're very happy with our new Impala. Thank you!!


Easy new truck

5
Dave Ball on 04/07/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joseph was very friendly and helpful, Ryan made the financing work and the process was thorough yet quicker than some of my previous purchases. Alisha introduced me to many features in my new truck that were all new to me. All in all it was the perfect car shopping trip, go in find what I want and get it.


The right fit

5
Infinitely Finite on 04/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When we first went to John L. Sullivan we were just looking. John Winkleman assisted us and was extremely knowledgeable on the car I was looking for. A couple weeks later we came back to look some more. John was not available but had his colleague Juan Quezada assist us. By then we had been to numerous car lots searching for the right Camaro. I explained exactly what I wanted to Juan, he showed me a few models but insisted I try one specific one. This beautiful ice gray metallic Camaro RS. The moment I got behind the wheel I knew it was my car. We took it for a test drive and I was in love with it. Juan was patient with me, my questions, the pouring rain, and could answer any questions about the car. Tony K, Steve Sady both worked hard to get us done so that I could drive home that night with my new car. I have never felt so welcome, so appreciated, and treated so nicely at a dealership. I loved my experience with the crew here and I highly recommend them to anyone looking to buy a car.


I have had very poor service with Lance Duarte.

1.8
Bills72 on 03/14/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

I have called Lance Duarte, Charles Dean, J.R. O'Grady, Byron Mudd and now I have emailed back and forth with Joy Sanders. At this point I am happy with Byron as a sales guy...He did not know anything or withhold information on purpose and whether or not the rest of the people at John L. Sullivan Chevrolet did or not they represented the 2014 Impala LTZ2 as being perfect and never in an accident. That is false. I had the car at a local body shop per the recommendation of my insurance company and they brought it to my attention that the car had been in an accident on the passenger rear side, re-painted and was missing an emblem. I also here massive grinding of the brakes when releasing the e-brake and then backing up. I have brought all of this to John L.Sullivan Chevrolet's attention and have been ignored for the past week and a half. If we cannot resolve this soon I will be retaining counsel and suing John L. Sullivan Chevrolet not only for the car, but for the attorney fees.


Abel Saved the Day/Deal!

5
Miss_Melis on 03/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I can honestly say that I couldn't be happier with my experience purchasing my new SUV last night. After a not so pleasant experience with another sales team/person I was referred to Abel, he was diligent, patient, kind, etc. As a result of Abel's outstanding customer service I drove home exactly the car I wanted for the payment I wanted, not to mention was respected and treated fairly this time around! I HIGHLY recommend going to John L. Sullivan Chevrolet and working with Abel.


Great car buying experience!

5
A Stein of the Times on 02/22/2016

Friendliness: 5.0 Overall Experience: 5.0

From my initial online contact to the consummation of the purchase of my new Camaro the dealership team was fantastic. I am a seasoned vehicle owner. This is my 55th vehicle so I speak from experience.


Exceptional Service

5
curtis123 on 02/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

By far, the best experience I have had buying a car. Truly amazing. J.R. O'Grady and Byron Mudd were exceptional with the attention they gave to me and my partner when we were "just looking". At no time did we feel pressured to make a decision. They were both respectful, engaging, and personable. I am a pretty good judge of character and could tell that J.R. and Byron were absolutely genuine and not just trying to make a sale. We appreciated the ease in which they made us feel. After leaving the dealership and making the decision to get the Malibu, they both made themselves immediately available to meet with me to begin the transaction. Ian Johnson made the paperwork process a breeze. He was thorough in reviewing the documents, but he also allowed us to "chat" during the transaction making it seem far less clinical. Very engaging individual as well! Alexandra Haggin did a fabulous job explaining all of the tech features of the car (thankfully). She was so thorough that I remembered everything the next day. Also, as engaging as J.R., Byron and Ian. I also appreciated that John L. Sullivan came out and chatted with me when I was getting ready to leave the dealership with the new car. The team at John L. Sullivan is exceptional. So good, in fact, that I have already recommended this dealership to a few friends.A BIG Thank You to all of you for making my experience one to remember and share. Curtis N


Easy experience

5
kcollins25 on 02/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was very knowledgeable about their jobs, cars and trucks. They were able to answer any question I had during the process. Definitely will visit again.


Fast and Friendly Service

5
Nancy B on 02/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have to commend your advisor - Mark E. Rogers!! He went above and beyond his "duty"! Last year it took almost 2 hours for the oil and lube. This time he had it done in 1/2 hour, fixed the screen the way I liked, and gave me his card in case I have any other problems.


Smooth Sailing!

5
tcthatonegal143 on 01/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Franklin was very informative and patient. He spent a good amount of time taking us to each of their dealerships and going through each car thoroughly. He made it smooth and seamless. What a great experience!


My experience with finding a vehicle.

5
Emmymaliee on 01/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience working with Franklin was wonderful. He was nothing but courteous and kind. This is my first vehicle purchase and I would definitely go back to talk to Franklin when I am ready to purchase another vehicle.


Highly Efficient and very professional service.

4.8
Mack R on 12/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We traveled over 5 hours to purchase our new vehicle and was very happy with the quality of service throughout our entire experience. Franklin ensured our satisfaction was 100%. We were treated with respect and appreciate the level of professionalism at this location.


A Thank You

5
Hilda12 on 12/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thanks to John L Sullivan a much deserving daughter is all smiles today. A daughter that represents all a mom could ever want from her, a sacrificing daughter, mom and wife drove home with a beautiful auto and giving such praise to your dealership. From the Grandma, Mother, Father and Family of my daughter we say Thank you for Holly (name given to car because it was purchased during holidays). You can count us for the future and for recommendations to our many friends and relatives


Good start bad hand over of vehicle!

3
Vicki123 on 11/28/2015

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 3.0

My car buying experience started off good Joseph was a very friendly and patient salesman we went back and forth for 6 hours! Finally striking a deal on a Camaro. Big thumbs up to Ron the finance guy. He sold us things we didn't know we needed JK lol. Unfortunately what started off good turned to "OK" got your signature now here's your key and get out. Yes KEY.. No time were we told one key until the last moment. Usually every other car I've brought (even used) I was handed a second set. This time it wasn't disclosed until I was walking out. No big deal really as the guys put it, but after spending $21,000 on a car u would think they would program another key at no additional cost ($90)... We went back and forth on it until I was too angry to argue my point. (Also having two kids who had enough of hanging around dealership all day didn't help my patience) needless to say I drove away from there frustrated and although I had a good experience with Joseph & Ron ( the guys that approve customers requests(like a key cut) should work on their customer relation skills! I probably wouldn't give any repeat business to this dealership based solely to the attitude after we had signed for the vehicle.


New Car Purchase

5
Marcia on 10/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My visit to John L. Sullivan Chevrolet was a very pleasant experience. My sales associate was courteous and efficient. Customer Service was accomodating and patient while while showing me how to use the MyLink system.


Treated With Respect & Dignity

5
DsbledVet on 10/26/2015

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Following a bankruptcy filing due to medical surgeries we received a letter from John L Sullivan Chevrolet inviting us to inquire about auto financing. We stopped in to see how the program worked. We were introduced to Franklin Torres who patiently explained everything to us. We had no intention of purchasing anything that day however at the end of around 3 hours we had an approved loan on favorable terms and drove a 2015 Kia Soul home.We are very grateful. Thank you Mr. Torres and John L. Sullivan.


Treated KWith Dignity

5
JackC on 10/23/2015

Customer Service: 5.0 Buying Process: 5.0

Due to heart and cancer surgeries we went from employed to disabled and were forced into bankruptcy. We surrendered our car as a part of that. Having received a letter from the dealership that they may be able to help us with purchasing a car we stopped in to see how their program worked. From the very first contact we were treated politely and professionally. Franklin Torrez worked with us, helped us find a vehicle that we were happy with and obtained bank approval, all within about 3 hours. We have a 2015 vehicle at a lower payment than our previous 2012 model that we surrendered. We had not intended to buy a car yet but wound up driving one home that afternoon. The experience was painless and not once were we treated like deadbeats or shown anything but friendly and helpful professionalism. Thank You!


Simple fix, then a ridiculous mess.

1.8
Jkmoore on 10/19/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

When I took my Saturn Ion into John L. Sullivan's Chevy to have the ignition switch fixed, I returned to find my tail light broken. There had been a crack, but it was covered in strong tape. This has worked through car washes and hand washes for years. But, as soon as I bring it to John L. Sullivan's, somehow, it breaks completely. The whole cover was broken. Noone claims to know how it happened. It was said they do not use pressure washers, and the cameras do not get a view of the rear of the car. When I asked how they planned to fix it, they said it was not their problem. Eventually they found the part, priced it and told me they would install it for no charge, but they still expect me to pay for the part. I leave my car trusting they would fix the problem I brought it for, and they would give it back in at the least the same condition as when I brought it. Someone broke my taillight and now they refuse to replace it. I am in no way satisfied with any part of my visit I would not recommend John L. Sullivan's Chevy Dealership to anyone who would like their car to be kept in good condition in good trust.


I would recommend this dealer to anyone needing a vehicle

5
USMCleadpoison on 09/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would like to extend my many thanks to Frank Torres, I literally have bad credit from a divorce with a foreclosure, I had a vehicle that I purchased from a dealer in Shingle Springs that was a money pit, I put 2 engines and now it needed a transmission, I spent all the money I had to keep this vehicle on the road and couldn't do it anymore. I saw the add on line for John L Sullivan and called, I was connected to Frank and explained my financial situation and needed a vehicle. He was more than happy to explain what my options were and what I qualified for, I never thought I would get a loan but Frank Torres worked for me and made it happen.. I had a vehicle within 3 hours of talking to him. This is a truly great place with many excellent people going to bat for you, I know where my next vehicle will be purchased. Don't be fooled by P.B good car company.... Go To John L Sullivan and get treated like a person not a line number for commission... They are #1 in my book, Thanks Frank and your team for helping me out... John Slingerland


Great Service, Great Deal!

5
Denise2015 on 09/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We originally planned to go to another dealer, but found a promotion on your website and headed over. We got a great deal on a great car. Thank you.


Car trade in

5
ChevyLA on 09/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent sales man assisted us on Friday night - Abel Ceballos! Patient, kind, good listener, and best car buying experience ever! Thank you we love our car & only took four hours!


Very happy......

5
Very happy....... on 09/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was knowledgeable and professional. My husband and I were very happy with entire experience. I would definitely purchase from John L. Sullivan again in the future.


Old GM, I guess 2009 didn't get rid of them all.

1.5
jsnow47 on 09/05/2015

Customer Service: 1.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 1.0

First off, this dealership is 50+ miles from my house, so over the years we've never made it out, since we have more local Chevy/GM dealers in our vicinity.I found an ad on John L. Sullivan Chevrolet's website for a Volt, looked good in the pictures, and the price was very competitive. I called to inquire about the vehicle, I talked to a Jason, he informed me that the car was available, and we set up an appointment to look at the car and other Volts. He said the reason he wanted to do an appointment was so he could take us straight to the cars we wanted to see/that fit what we were looking for. Made sense to me.He offered to text me contact info, he never did.Got to the dealership a bit early, walked around, found several Volts, but not the one in the ad, that Jason said was available. Since he never gave me his contact info, I had to call the main line and get routed to him. A few minutes later, he walks out with several other folks. He hands me off to I believe his name was Val. Jason promises me that he will talk to us personally before we leave (car is for my father, so I had my parents drive up too).Val immediately asks what we're looking for. Well that's not good because Jason knew what I was looking for, why doesn't Val know? I show him the ad on the cell phone, and he goes off to search for the vehicle. Many minutes later he drives up in a black Cruze and says it's probably not on this lot, but possibly on a different lot. He asks us to go with him to the other lot to see if the car is there. We hop in and drive off to the other lot. There's plenty of Volts at this lot, but not the one in the ad. Val goes to check the other side of this lot and tells us to take a look at these cars. Problem is that all of these cars are locked and none have any pricing. Val returns and says the car is not here. I start to get agitated, thus far we've seen nothing and we've been on the lot for about 40 minutes now. I ask to go back to the main lot, and we all get in to the car, then he brings us to another lot to look around. Needless to say we didn't find the car at the other lot either.On our way back to the main lot I ask to talk to Jason, Val tells me he probably went home already. Val goes into the main showroom to find out where the Volt is. Many minutes later he comes out and tells us the car has already been sold. Why he didn't do that before we went driving around to search for this car that had already been sold, I'll never understand, other than bait & switch. I ask to take to a manager.Many more minutes later, a guy comes out, to confirm that the car had been sold. He gives the standard "sorry, we don't mean to waste your time" type of generic apology. He then offers to make us a deal on another car. Many more minutes later, Val brings out this other Volt with more than double the mileage of the car we came to see. My first thought was "this car should be less expensive than the other cars", come to think of it, this car didn't have a window sticker price on it either, I don't know if maybe I just missed it or if Val took it... now I wonder. They won't tell us what the great deal is going to be until we consider seriously buying this car, keep in mind we hadn't even test driven the car yet. He had just driven it up let us walk around it. That's when we decided to leave. The manager never came out again to touch base with us or anything.Not a good first impression of John L. Sullivan Chevrolet. We were actually ready to buy a car that night, in fact we did, at another Chevrolet dealership.Definitely not going to recommend this dealership to friends and family, many of whom currently drive GM products.We're definitely not planning to return here when we purchase our next GM vehicle.


It's always great working with the folks at John L. Sullivan

5
garyt on 08/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I once again had a great experience purchasing new car at John L. Sullivan Chevrolet. Byron was helpful, friendly and he got us the deal we wanted our son's new Chevy Cruze. Byron made it a wonderful no hassle experience.Thanks again ByronGary


Excellent service

4.8
horserainer on 08/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Byron was very helpful, thank you for helping my son to get a nice and reliable car. It was a really nice experience Lorraine Gordon


No stress experience

5
tommyg on 08/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Byron, along with Joy and Ryan were an absolute delight to deal with at the dealership. Byron knew where I wanted to be with my payment and trade in value and we got there very quickly. Joy and Ryan were on point with their specific duties. If I hadn' t just bought a new car I would buy another one!!


"Awesome vince, Great dealership, Excellent Customer Service

5
Rachel and Thomas on 08/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

"Great dealership and Excellent Customer Service" Particularly in the John Sullivan Car lot or branch in 111 sunrise Blvd. Roseville they have a friendly and respectful environment where you can see most of the employee their painted a smile and implies patience in their face no matter what kind of day they have and what kind of mood their customers showed. specially Vince Doran. 2 years ago I decided that this would be the place I will deal business with. thank you vince doran for the help and patience... and God bless you, your family and the company.Lastly I also want to extend my thanks to Abel Ceballos who extended a good Job and help to us when I got my chevy uplander and my husbands truck. that's one of the reason also why we came back to John Sullivan, Your company had 2 great and awesome employee.


honest review

5
AnjelicaA on 08/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

i am 20 years old and im barely starting my credit i thought i wouldnt get financed for sure but id figure i give it a chance they were about to find multiple banks and they didnt stop until i got the best rate i am extremly happy with my visit and i love my 2014 chevy cruze!


A Great Dealership!

5
Bob on 08/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John L is the only dealership I will do business with, and have, for many years after bad experiences with dishonest practices by a certain well known Ford dealership. They lost a customer for life, and you gained one due to your service department's honesty and low pressure sales staff.


Excellent customer service, and excellent new Chevrolet Volt

5
jmillington on 08/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a pleasure to work with Roberto Thompson, Keith Ellison, and Devon Gibbons during the purchase of my new 2015 Chevrolet Volt. Their customer service was the best, and I absolutely love my new Volt! Thanks!!


Execellent Customer Service

4.8
Sa on 08/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Its been awhile since I went inside a dealership and I walked out of there happy with the service provided. Thanks to Mr. Abel Ceballos for helping me out. He asked what I needed and he delivered it. Couldn't have been happier with my purchase. I have already recommended this dealership to my family and friends and thanked a customer of John L Sullivan for referring me.


Great People

5
Lenalene79 on 08/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been coming to this dealership since 2004. Just last Tuesday I bought another car from Abel Ceballos. He is awesome! Great communication, excellent customer service, and he is very quick. I highly recommend him if you are looking to get a new or used car.


Highly Recomend

5
DesireeC on 08/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We recently purchased a 2015 SUV. There was no pressure and the entire sales cycle was very organized and professional. It was above and beyond our expectations. I would definitely go back and Recomend both the salesman Able and this dealership!


great service Thank You

5
Jay Batjargal on 08/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Wanna say Thank You to Warren , Tony , Keith , Jason , Ron and Vido you guys are gave me the best deal on my 2015 Suburban


Chevy Silverado purchase

5
yessir1 on 08/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent and prompt service. Abel was professional and got me exactly what I needed. My Silverado runs great and would purchase from him and John L. Sullivan again.


professional staff

5
q u eengarlic on 07/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The entire staff was professional and friendly. Each team member was so efficient at their job the complete transaction was very smooth.. Would definitely buy there again


They Listened and Did what was in our best interests

5
Dad for daughters on 07/27/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've purchased and leased many cars over 36 years with 4 kids and a wife. This is one of the first times I really felt like the sales team really listened to our desires to get the best deal possible, sign the papers and get home. Coby, Keith and Devon did just that. Keith even went out of his way to find an extra discount for us AFTER the deal was negotiated. Who does that in an auto dealership? They were friendly, hospitable, attentive and didn't play games. They didn't pressure us to buy anything we didn't want but gave us enough information to make informed decisions. We enjoyed our experience so much that, after helping our daughter lease her first car, we referred our other daughter to them and she leased a car from them the next day. I would definitely recommend this team and this dealership.


Excellent Dealership in all Respects

5
Chas F on 07/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone is very customer oriented, concerned, friendly, and helpful. The improvements noted with the cafe are a real plus. It seems like every time I visit this dealer things just get better.


Excellant service

5
davidm1224 on 07/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My salesman was Vince Doran. He was very professional in our deal. He went to the store in Yuba City to pick up the car I found on the website. He did this without knowing if I was going to like the car or not. He was even willing to drive to my house in South Sacramento to try to make a deal. I would recommend him to my friends. Very nice experience.


great customer service and nice staff.

4.4
charlesh32 on 07/13/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I came in for an oil change appointment and the staff was very warm and engaging from start to finish. Things were quick and I got a car wash coupon since they couldn't send my Impala to get cleaned. Great experience, I will definitely be back.


Excellent Service. Kept me informed.

5
Carol8888 on 07/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Leroy kept me informed. Although I brought 2011 Impala in for "Service Stabilitrak" indicator occasionally on, Leroy said Battery low, so I replaced it. Leroy said sometimes unusual messages when BATTERY IS LOW. Re: Service Stabilitrak message, service folks checked solder and said it was OK. I just want to be SAFE on the road. Everything seems to be OK, but I will continue to observe the messages on computer in car. I realize that Stabilitrak will be fixed AT NO CHARGE if within 10 years of car on road, or 100,000 mileage whichever comes FIRST. My SAFETY comes FIRST.


Awesome!!

5
Sergman08 on 07/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership is great. Customer service was excellent. Went in to find a black on black Silverado crew cab 4x4. When I got there I was greeted by John Winkelman, I let him know what I wanted and what I wanted to pay. When I didn't like anything on the lot there he drove me to their over flow lot and that's where I found the truck that I wanted. What I liked best about this delership was that they found the truck that I wanted and made the car buying experience stress free. And to end this, the dealership is very clean.


Salesman Mark Thames Is the Best!

5
LoveMyChevyRep on 06/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was suffering from wasted time twice daily with at 1.5hour one-way commute to work! It was driving me nuts with frustration. As a local dentist, one of my patients, Mark Thames, told me about his Chevy Volt and how it allows one to use the car pool lane with no passengers! He was kind enough to allow me to actually borrow his car so I could test the notion that my commute time would be significantly shortened if I bought a Volt! And since that was my one and only motivation to consider a second car, I was happy that he allowed me to see if it would really make a difference in the quality of my life!!! I had the use of his car for one week and I was sold!!! I bought my Volt and it is now my go- to around town vehicle!!! The secondary bonus is that I use no gas for my around town driving!!! 33 miles gets me to town. I plug in at my destination and that charge gets me home with zero dollars spent on gas!!! When I do fill up the car, it only costs $20 for the entire tank! I am in love with my car and more thankful to my wonderful sales rep, Mark Thames, than words can say! In fact all the Chevy reps I met during this transaction were knowledgable and extremely helpful. YES! I would whole-heartedly recommend John L. Sullivan Chevrolet, of Roseville California and especially, Mr. Mark Thames, to anyone! Best car I ever bought! Best and most seamless car purchase I have ever made! Best and most helpful, non-pushy, knowledgable and supportive sales rep ever!!!Dr. Monica Crooks


Great Customer Service

4.8
ctwmace on 06/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

John Wenkelman was a great salesman and provided excellent customer service. I would highly recommend anyone looking to purchase a Chevrolet, contact John Wenkelman at John. L. Sullivan Chevrolet.


Newly weds and a new Car

4.8
Skipoythomas on 06/26/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We would just like to thank Franklin and the Rest of The John L. Sullivan team for helping us get our 2014 Toyota Camery and getting the best package deal and price that fit us. Its absolutely wonderful starting fresh! Thanks again everyone!The Thomas'


Professional Sales Person

4.2
fraklin1 on 06/23/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Franklin was courteous and patient throughout the entire process. I told him what I could afford and he quickly worked to get to that price quickly; not a lot of hagaling!


Hassle free experience

5
vader on 06/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found a vehicle I was interested on John L Sullivan website, contacted Byron by phone and setup a test drive. Met Byron, took the drive and Byron then created an offer that was well within our budget. No pressure, no pushing on upsales, hassle free. This is my second John L Sullivan vehicle purchased in the last 5 years and their commitment to customer satisfaction will keep me coming back.


pleasant experience

5
cruze1 steph on 06/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

this was my 3rd purchase from this dealership and all were a pleasant experience. franklin torres was great he made sure I got the car I wanted and he was a pleasure to work with.


What a Great Experience

5
jasonnsac2 on 06/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We came in to lease a 2015 Chevy Cruze after seeing advertisement in the Sacramento Bee. I have never had such a great experience buying a car. Dyson made us feel very welcome, he was friendly, knowledgeable, and sincere. Both Keith and Devon exceeded our expectations, as well. I know i will recommend them to my friends and family and I will be back. Thank you and Great Job!!


Quick and Easy Car Purchase

5
slokey84 on 05/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found a car listed at John L. Sullivan on the Roseville Automall website. I emailed the contact, Byron and he quickly responded. I advised him that I was out of town traveling but was very interested in the vehicle. Byron immediately sent me a couple of forms to complete and return and he went to work putting together a deal. When I returned from my trip a couple of days later, I met Byron at the dealership, test drove the vehicle and was able to quickly complete the deal. My wife loves the vehicle and I loved the quick and painless experience. Byron was very professional and extremely knowledgeable and made the car buying experience painless.


Easy car purchase

5
sue1101 on 05/19/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Byron Mudd did a great job in arranging a smooth and quick transaction! He was very patient and happy to help. He took care of as much as he could prior to my arrival, resulting in an easy car purchase.


Service Dept

5
Bri_Jms on 05/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just had my Impala serviced and very pleased. I have had over the years 6 or 7 GM cars, this is my 3rd Chevy, and I have always noticed that the car ran noticeably better Serviced at your facility, than when I used a independent repair shop. I must admit, it was my wife who first noticed it, as she was the main driver of the our 1st Chevy.I will be bringing this Impala back for service as needed William Dhanis was my service advisior


Horrible customer Service!!!

1.8
Larie 123 on 05/05/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 5.0 Overall Experience: 1.0

Unless they are closing a deal to receive their funds - they don't care about your needs and concerns. Be careful when closing a deal they are snakes!


Great sales person and easy overall lease experiance

5
kevin_ev_driver on 05/03/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We decided to lease an electric vehicle on the last day of a special lease offer and Byron was very helpful in contacting us and explaining the lease deal. His son had the same type of car we were leasing so he know a lot about owning and using an ev. Overall a quick and rather painless buying experience. My children were excited about us getting an electric vehicle so they were with us through the whole leasing experience and even went home with a bag of cookies from one of the dealership employees.


Tahoe, Camaro and Corvette bought all from this place.

3
Ranagee on 05/02/2015

Customer Service: 5.0 Quality Of Work: 3.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 3.0

Ask for Juan if you need help finding car on lot-knows his carsand stay away from Randy Hutchinson, especially if you are trying to close a dealRep name Kartina in service department was very nice and took care of everything she could. Overall We bought 3 cars from J.L Sullivan and every time our experience was great, but last time it was horrible.Guy name Randy is very uneducated and unpleasant. I did not only found him rude and arrogant, but also he is a liar.When I bought my last car there were certain things I asked to be fixed and he said he will take care of them. When I went back to get them fixed they were not done. It was documented and everything. He changed his word from "getting fixed" to "get it out". Which means same to me.I don't care about body work so much since my best friend own body shop but I was highly disappointed with sales department because they couldn't keep their work.


Outstanding service over the years...

5
D271313720 on 04/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Warren has demonstrated exceptional customer service skills. From our first car purchase with horrible credit; Warren stood by our side guiding us along the way. Though the sale took forever, Warren was patient and extremely helpful. Now two cars later, we were able purchase our FIRST brand new car. This will be our third car purchased from this dealership. When ever we go in, we ask for specifically Warren. He makes the car buying process easy and actually enjoyable. I would highly recommend this guy! He makes you feel at home, with a no pressure attitude. I look forward to our next car purchase with Warren, but hopefully not too soon :)


customer service

4.8
gallen on 04/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Gordon post was a wonder salesman to work with. He went to extra lengths to make sure we found the vehicle wanted. We have worked with him twice now and look forward to working with him again the near future.


LOVE MY CAR

5
Kassi92 on 04/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'll be honest, car dealerships freak me out! I always imagine a bunch of car salesman ready to pounce and convince you to buy overpriced cars you can't actually afford. Dyson at John L Sullivan changed that view for me! I could not have asked for a better representative, he was amazing to work with and very open and understanding to my needs. In fact, I left with the very same car I had said I wanted to begin with!Coby Bell is pretty awesome too as he followed up with me to make sure my car was still meeting my expectations. If all of John L's employees are as awesome as these two have been during my entire car buying experience, I definitely know where I'll be purchasing all of my cars!


Better Deal than Costco!

5
TSpark on 04/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We started out at another dealership using the Costco Auto Program, which was supposed to be the lowest price. John L Sullivan's special in the Sacramento Bee beat the Costco deal. The process was straight forward and honest and the price on the lease as discussed on the phone. We'll buy our next electric from Heath Carney at John L Sullivan!


Attention to My Special Needs

5
tenorline on 04/01/2015

Friendliness: 5.0 Overall Experience: 5.0

As a traveling homeschool teacher with Multiple Sclerosis, I need a car that I can take my curriculum in and out of easily. John showed me my options and I fell in love with the Chevy Traverse LTZ. Heat is a huge issue with MS patients and this is the only option with air-condition seats! John could see how disappointed I was when I realized that as a teacher with hefty medical bills, I would never be able to afford the new LTZ and gently and positively steered me to the used section where a recent arrival had come in with all of the options I ever dreamed of. Although I could still not buy this car, John sat with me in it and discussed all the great things about it and what to look for in this type of car. The time and care John took with me was really great. Doesn't happen very often when this teacher walks on a car lot. Thanks, John!


Pleasant with all angles.

4.5
dicus30 on 03/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0

This shout out goes to a special, kind, customer based, friendly, sincere Heidi Koshman whom we bought our 2012 Chevy Equinox from.Very easy going, knowledgable and most importantly hassle free service we've had with her. Thank you Heidi!-Tony & Lily Dicus


very satisfied and pleasant buying experience

4.4
johnc on 03/17/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Over all experience was first rate, would definitely recommend john l Sullivan and also vince doran,told them exactly what i had for a down payment and what i wanted for a monthly payment and never once was i pressured past my limits as most places try to do.


Abel is outstanding!!!!

5
Rhiannon S on 03/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Abel Ceballos was outstanding!! After dealing with the recall of my 2009 chevy colbalt I was hesitant about buying another chevy. But no matter what happened with my other car the staff here was always kind and friendly. Ashley was so patient with me. When it became too clear that it was time to buy another car, I thought really hard and realized that cars break down and I'd rather have the support and help and accommodations that Roseville Chevy prides themselves on. I purchased a new Chevy Cruze and passed my colbalt on to my stepdaughter. Abel Ceballos was the sales person who amazingly in one morning got everything handled! He went above and beyond and I am so greatful. Please anyone who is looking for a car, ask for Abel! You will not be let down! I love my car and am so grateful for all those at Chevy who helped me.


BEST EXPERIENCE EVER!

5
bfidd33 on 02/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm 22 years old and I bought my first BRAND SPANKIN NEW CAR at John L. Sullivan and the service was exceptional! JR and Devin from finance worked with me and I got EXACTLY what I wanted! Thank you guys!!! 10/10 A+++


They understand the stress of buying car.

4.6
Juan Miranda on 02/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I came in looking for a car but like everyone else I was stressed about the process. To make things worse it was my first time buying a car, however, AJ was really relaxed about the whole thing. When I first met him I thought he was going to be like your typical pushy salesman but on the contrary, he was really interpersonal. He was helpful and made the waiting process more enjoyable. We ended up talking about where he is from, some of his experiences and shared a lot of laughs. Definitely left their dealership with the car I wanted at the deal I asked for and with a great experience. Yes I did have to wait for some x amount of hours but at no point was I dreading my wait. I would recommend giving John L. Sullivan a chance.


Go Vince Doran!!!

4.8
RCP on 02/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I would like to thank and commend Mr. Vince Doran for an Excellent Customer Service. He helped me with the process of buying a car almost effortless. His willingness and readiness to help puts me at ease. To top it all, my 2 girls and I really liked and enjoyed the Dodge Grand Caravan. We will surely have a lot of trips and outings in the coming days.


Great Service

5
Chester on 01/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Joseph and his team Vito and Ron were great at getting me in my truck in a quick manner and within all my requests. Excellent service!!


Great service and quick turnaround

5
Alexandria on 01/28/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I brought my car in for an oil change and to take care of a few computer recalls, they said it would take about 3-4 hours. After 2 hours my car was ready. They were awesome.


Excellent Service, Great Staff

5
Crystal on 01/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was there on Friday for my regular oil change and maintenance check and as always, Dave was super friendly and helpful. I then saw our salesman Joseph Youbiba and made an appointment to come Saturday to get my husband another vehicle. Joseph was there bright and early Saturday morning and made our buying experience painless, easy and fun! This is the fourth vehicle we've purchased from John L. Sullivan and I wouldn't go anywhere else.


JLS Repairs

5
Eric on 01/28/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My tech Ruben G. took the time to explain the issues with my vehicle and what I should address in the future. My advisor Bill D. kept me informed and offered me all discounts that he was allowed (everything helps). It's really convenient having rentals available onsite.


Exceptional Customer Service

4.8
jsalazar09 on 01/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Overall experience with the Sullivan auto group was amazing! From the selection online to the friendliness and promptness of the staff. Vince followed up my situation and assured he would do whatever it took to get me in the car I wanted. Needless to say he followed through with his word and that meant the world to me. Not only did he save me time by preparing the preapproval before I made the 2 hour drive but he made sure I spent more time driving my new Mercedes-Benz than sitting in a large waiting room for hours. I literally got there he showed me what I wanted and made a deal signed the contract and left. Not the first car I bought a car and was expecting to be there for a while. To my surprise the contract part took 20 minutes.. Wow now that's GREAT CUSTOMER EXPERIENCE.THANK YOUVince Doranand The Sullivan Auto Group


excellent service and john l sullivan

5
Mark on 01/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

every one i dealt with went out of their way to be not only friendly, but professional and the work that was promised was completed in the time that was ageed upon


Great Service!

5
John on 01/27/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service staff was very helpful to us in working with the company that sold us our extended warranty. As a result, 75% of the work we needed done was covered by the warranty. The staff kept in touch with us throughout the process right up to the completion of the repair work. We were very pleased with the outcome.


Greatest Experience in Purchasing New Vehicle

5
Angela on 01/22/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Had the most greatest experience buying our new cars. Fred Walker and Ron (Financing) were so awesome. We did not feel pressured and they made us feel very warming. As long as J L Sullivan continues to have team members like Fred and Ron.... I will not hesitate to purchase another vehicle from them. :)


Great Service

5
Joseph on 01/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I came in for my first oil change since I bought my new car and the chevy team took good care of me and my new car,They checked my tire pressure and washed my car and it was all don in a short period of time.Thank You chevy team


Helpful, friendly, efficient

5
Giovanny on 01/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ryan was extremly helpful. I truly appreciated his professionality, and attentiveness. The entire staff was welcoming, overall we had a great shopping experience. Thanks!!


Great service

5
Roger on 01/20/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Our needs were addressed professionally. Despite the fact the problems were "recall" issues they were handled promptly and with no hassle.


Purchase of 2015 Chevrolet Silverado 1500

5
Cianci330 on 01/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Juan was a very professional salesman who came across honest and sincerely interested in finding me the perfect truck. Brian in parts was also down to earth and took care of all the changes we tricked this truck out to be. The financial department, I believe his name was Ron, was great as well as the support staff. First class experience all the way.


Excellent service every time!

5
Jennifer on 01/17/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was our second vehicle that we have purchased from Chris Kircher at John L Sullivan. We will never buy another car from anyone but Chris. We joked at the dealership that we would be back in 3 years to buy a Tahoe from him. I have recommended Chris to ALL of my friends and family and will continue to do so. Outstanding service!!!


Vehicle service

5
Gary on 01/16/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is the only place I have my Equinox serviced. it has always been the most professional and complete service center for all my needs. it will continue to be so.


painless and fun.

5
kelly on 01/15/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Greg Dyson was our salesperson, and I felt like he was shopping with us, not selling us a vehicle. This has been the most enjoyable experience I have ever had looking as well as purchasing a vehicle. The team at John L. Sullivan is the complete package when it comes to overall excellence. I would not only send my family and friends there, but they have definitely gained me as a repeat customer.


Yearly oil change and tire rotation

4.5
Nancy on 01/15/2015

Customer Service: 4.0 Quality Of Repair: 5.0

I wish your mechanics would leave the buttons alone! or put it back where they found it - had to go to the manual to get my speed displayed and get the inside lights to work correctly!


Great service just a bit boring.

4.8
Alain on 01/15/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Generally a good experience, need a bit more in the waiting area, maybe wifi and a couple of computers with one or two less game consoles that I have never seen used.


New Car Purchase

5
EstelleT111 on 01/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Warren was low key and no pressure (which was important). His style entreated us to move forward and we enjoyed getting to know him a bit while we worked through the purchase process. We are very happy with the car and our experience at John L. Sullivan. We are closer to the "other" Chevy place, but chose to drive to Roseville because of the customer service. You will not be disappointed!We also did our paperwork with Devon Allen. It was like seeing a friend again since he did our paperwork 20 years ago when we bought our first new truck. He zoomed us through the paperwork efficiently and we were also able to purchase GAP and an extended warranty. I have never seen anyone work so fast! Loved it!


Great Dealership: Fair bargaining and Great Prices

5
James on 01/08/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Salesman Jose Martinez was great. No problems. I will come back to buy or lease my next car to John L. Sullivan again.


They are good.

3.2
Blanca on 01/08/2015

Customer Service: 4.0 Buying Process: 2.0 Quality Of Repair: 3.0 Overall Facilities: 4.0

Normally I don't get great service just ok service but this time was different everyone was really helpful and took the time to help us.


Great service!!

5
Jayme on 01/07/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everyone that helped me was very nice and paid attention to what my needs were regarding my trade in, etc. Thank you for an awesome job!! Thank you Joseph for all your help, your the bomb!!


Great Tire Help

5
Brian on 01/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had a tire problem in my new 2014 Traverse and John L Sullivan's service rep for the tires was fantaistic. Got the tire switch-out even with holidays at hand.


good timeing

5
Chris on 12/26/2014

Customer Service: 5.0 Overall Facilities: 5.0

i went there for the recall of the ignition switch and that was done in good time. the only thing that was a bit off was that they gave me this paper work when it was done with a list of things that they checked but every thing was checked as being in good condition, but as i look at the front tires they need replaced as they are worn out. now why would they give a check off paper if they did not look at the the things they checked off?


Life saver !!!!!

5
mymygorgeous on 12/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would like to thank Daniel Opher for getting me into my brand new chevy aveo ! My last car took a dump on me and he saved my life !! The whole team down there at John L. Sullivan Chevrolet was so sweet to me and made my first experience as a car buyer warm and inviting. Not only is Daniel very patient but he's also very knowledgeable on the product. Also thank you to Vic in finance and Chris as well. I'm going to send all my friends and family to John L. Sullivan !! THANKS AGAIN :)


leaking valve covers

3.7
Joseph on 12/21/2014

Customer Service: 4.0 Quality Of Repair: 3.0 Overall Facilities: 4.0

went in for some small oil leaks they said they were not bad enough!! I asked them if they tightened anything they said no!! I asked them to check the torque and the did and steamed the motor!!


Best in the west by purchase and service test.

5
Worth on 12/21/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I've had nothing but good luck with the cars bought from and serviced by you in the past 7 tears. Consequently, I now have my daughter bring her Jeep to be serviced by your best man, Steve White.


Great service, friendly people

5
Guy on 12/21/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was very pleased with the service and how fast I was in and out, also thank you for the use of the PC and to check my emails.


Awesome Service Department

5
Nick on 12/20/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

all 4 of my concerned issues were addressed and taken care of promptly and as usual I was extremely happy with the results of my visit. I will continue to have J.L. Sullivan's service Dept, take care of this vehicle's needs.. N. Johonie


Amazing Car Buying Experience

5
Silvio on 12/18/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

From top to bottom everyone that handled my deal was outstanding! No hassle, no gimmicks. I will recommend Sullivan Chevrolet, Ryan Ross and his team to everyone I know.


Awesome experience trading in my vehicle

4.8
monica s on 12/18/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Daniel was very friendly and a great person to work with. He genuinely cares about his customers and the satisfaction. I would definitely recommend this dealership to everyone! It was a great experience and very easy.


Very happy with experience and our certified Chevy.

4.6
2spindlers on 12/18/2014

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This is the second vehicle we have purchased at John L. Sullivan. Daniel made this experience very easy. His knowledge of the Chevy products he sells was excellent. He is personable and dedicated. We actually had fun buying our Equinox. From his demeanor and conversation you can tell that Daniel genuinely cares about helping you get the right car at a fair price. Thank you to everyone involved.


wonderful!

5
brandiw99 on 12/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I wanted to say thank you for going above and beyond to help me get into the car I absolutely love!!! I would recommend you to anyone and everyone!! Thank you again for the excellent service.


Excellent buying experience!

5
cameron.alder.7 on 12/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Daniel and team were incredibly helpful working with my wife and I to help us drive out in the exact vehicle we were looking for (silver Stingray!).


Great sales team

5
Sean on 12/13/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Sean Sullivan was terrific , he found me exactly what I was looking for , and at a great dealThanks


Excellent Service

5
Michelle on 12/12/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Customer Service is something this dealership knows very well. One man in particular, Mark from Service Advisor. He was amazing, caring, and always putting the needs for his customers, and getting everything done to make sure it was done RIGHT! Great and a wonderful experience. I live 45min away, and it is so worth the drive. thank you for your excellent customer service and Mark from Service Advisor definitely deserves the praise. thank you to all the team as well.


very satisfied

5
bobera on 12/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

He helped find me a car the service was great brought it too me very happy fell in love with the car first time i seen it!!!


Great Service!

5
James on 12/10/2014

Customer Service: 5.0 Overall Facilities: 5.0

Everyone at John L. Sullivan was warm and friendly. Coffee and donuts with TV's in the waiting made the wait most pleasurable.


service department

5
Renee on 12/10/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I truly enjoy working with all the people there at John L Sullivan. Everyone is so helpful and kind. It is so nice to have such wonderful people around when you need them.


Trusted Service Advisor - Steve White

5
John on 12/08/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Working with Service Advisor Steve White is a real pleasure. I trust him. He tells me like it is and doesn't try to sell me service I don't need. As a consequence, when he tells me that I should attend to a certain issue I take it seriously.


Customer Satisfactions

5
Gary on 12/05/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

All Staff members were nice and pleasant. 3rd vehicle i have bought at John Sullivan, and would come back again.


Wonderful dealership!

5
tina.thompsonarce on 12/05/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I live in Barstow CA. I had my Chevy Avalanche truck in a local Chevy dealer ( Rancho Motors Victorville CA) several times recently and every time I left there I still had a problem. I was so frustrated and made complaints about them not fixing the truck. After spending $2000-$3000 there, I gave up on them and decided to have a dealer near my Mom look at it. My Mom lives in Roseville CA and we were planning on spending most of Thanksgiving week with her. I called John L. Sullivan dealer on Tuesday before we left for our trip and tried to make an appointment for Fri or Sat but they were all booked. The lady I talked to was very nice and told me I could drop if off and if they had time someone could look at it. We traveled up North the day before Thanksgiving and during our 7 hour drive we had mechanical problems with our Avalanche. Previously it was off and on problems but it was so bad on our trip I was afraid to make the 7 hour drive home. I help a dog rescue and had 5 small dogs with me. It would not have been good to break down. Friday Morning I went first thing to John L. Sullivan. I even offered to leave the truck over night because I knew they would be busy. I am writing to you because of the exceptional treatment I received. I was helped by Steve White and I explained my situation. I found out more just talking to Steve , before my truck was ever looked at, then I did having it worked on several times at my local dealer. Steve was sympathetic to my situation said he would find a way to get my truck looked at. I received a couple calls from him during the course of the day letting me know what was going on. He stated he put his best mechanic on it and they would get to the bottom of my problem. I thought for sure the truck would have to be left overnight but Steve called me midafternoon with a diagnosis. Unfortunately, the problem was too complex to fix during my stay but I was informed it would be safe to drive home and have the work done here. Steve even told me, if I had any questions once I got home I could call him. The shop I took it too once I got home did have a couple questions so I called Steve and left a message. Steve promptly returned my call and answered my questions. I really wish I could have stayed longer and had it fixed at John L. Sullivan but I had to get back to work. I am finally on the right track! I want to thank Steve and everyone I talked to that day. From the women on the phone when I first called, to the young lady that checked me in, and the young ladies working check out, everyone was so kind. I wish I had gotten all of their names. Steve even charged me a little less then was first said. This dealer is 7 hours from me, but if I ever need anything and I can get it done there on one of my visits to my Mom, I will be sure to have it done there. I worked customer service for 19 years and I know that complaints come in way more often than compliments. I like to be sure and compliment when a great job has been done. Thank you.Sincerely,Tina Thompson-Arce


The Best Service Department in Town

4.3
Rochelle on 12/03/2014

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

As always John Sillivan Customer Service is the best. There was a small issue with Service, but the service manager took care of everything and it all worked out in my favor and saved me money. No one is ever rude...you have a good team of folks working there. I would surely recommend any to John Sullivan, as my experience with you have been great. Thank you


Awesome Experience!!

4.6
Pattin on 12/02/2014

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Having recently filed bankruptcy, I really doubted that I could get a new car which I desperately needed. Vince Doran totally knocked this car buying thing out of the park! I showed up at 5 pm and was home by 8:15 pm with my new car. And what an awesome car it is!! Down payment and monthly payments I can afford, plus I look really good driving this car!! Vince Doran took the stress out of buying a car, it was almost too easy!! I cant thank him enough!! Go see Vince, youll like him and he will treat you right!!


Perfect Service Visit

5
Valerie on 12/01/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My Volt wouldn't charge. I called and they were able to get me in the very next day. They gave me a loaner vehicle while the work was completed. They even checked to see if any other work was recommended while I was there and found that a computer adjustment should be done. Received my vehicle back in tip top shape and it is performing wonderfully. Will stick with john L. Sullivan for my future service and purchase needs.


service and repair

5
Allison on 11/29/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We requested that services ne performed on our car due a transmission leak that was found and possible coolant leak. The staff was friendly and knowledgeable. We were disappointed in the service departments answering service but the service itself was amazing.


averagejim

5
jazijas on 11/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John miller was a great salesman. I don't usually buy from dealers . most time I just have the credit union do the work. JLS group have some of the most helpful sales persons i have seen. My next car will be a JLS car.


Thankful this holiday season for my new car

5
misty.clark.75 on 11/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment Vince Doran at John L. Sullivan contacted me, I knew he would do whatever he could to help me get into a new car that was right for me and my situation. I LOVE my new car to say the least and everyone at John L. Sullivan made that possible and I am so grateful thay they were there to making buying a car as painless and easy as possible. I highly recommend this dealer and all of the staff, but mostly Vince, to anyone looking for an amazing car buying experience!


very good service

4
Richard on 11/28/2014

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

my experience was very good. Thanks everyone John L sullivan for their assistance to me and maintenance my 2004 buick regal.


Great Dealership,Excelent employees!

5
Bob on 11/26/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always have been treated great at John L Sullivan, This is my third vehicle I have purchased from them and have always been treated well!! Keep up the good work! I always look forward to coming in and getting service, I know other people grumble about having to go to the dealership to get work done, but I look forward to the excellent relationship I have with my dealership!! Always a pleasure!!My last salesman experience was awesome, Joseph Youbiba, worked me a fantastic deal on my Silverado and Steve White has always gone out of his way to make sure I get excellent service done to my vehicles! Thanks Again guys!!


Great Service

5
Clarice on 11/26/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just had my car in for oil change and tire rotation. The people are always very nice and very eager to help.


Excellent service

5
Nina on 11/26/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Dave in detailing was so nice , quick and courteous. I always enjoy my visits at cheverlot in Roseville but this time felt special. Dave made me laugh and fixed my light at no additional cost.


Great service and clean facilities

5
Vicky on 11/26/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased my last "few" cars from JLSullivan and have used your service department exclusively. It has always been pleasant and I feel confident once I leave. You have restored my trust in an "auto dealership", the reputation my father passed on to me.


Great Service

5
Ladonna on 11/22/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Usually I'm in and out but this time, I guess because of all the recall repairs, it took a little longer. All the donuts were gone but I'm not complaining! I just love you guys!


Totally satisfied

5
Joan on 11/22/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I love coming in for service. Love checking out the new cars, knowing my service will be guaranteed, and greeters are friendly.


heater repair

5
Karen on 11/22/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had. Long time problem with same. Porter. Hope. The problems Never happens again. Thanks. For finally taking caring of it.


Dave toke care of business

4.8
Raymond on 11/21/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Dave, toke time in his busy schedule to take care of a tail light i had a problem with. It was raining that day and i was concerned about safety so i dropped in unannounced and was out in about 20 imnutes. He's the best


Everyone was very helpful and curteous

5
Ann on 11/20/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everyone we were in contact with helped us with any and all service that we needed,it was indeed a pleasure to do business with John L Sullivan Company. Special thanks to Ron Bolton, Dave in service dept, Roy Prasad our salesman and Vic Compana in Finance.Thank you .Ann & Angel Miceli


Best Service Ever

5
Patrick on 11/20/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Wonderful experience. Bill Dhanis went above and beyond to help with our situation and needs. Wish all service centers treated customers the way Bill does!


Servicing

5
Teressa on 11/20/2014

Customer Service: 5.0 Overall Facilities: 5.0

Dave checked me in and explained it may take longer than usual to get my car serviced because I didn't have an apt and they had several apps for that day.I chose to wait anyways. After a little over an hour he came and told me the car was ready.I was very pleased and I will make apps for now on!


Excellent customer service

5
auntkel on 11/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Vince Doran did an excellent job on finding a car that fix us and our budget. Even with the worst credit Vince was able for find a lender that would approve me. Thank you for all the hard work put into finding the right lender and car. So happy with my purchase. Will be going back for sure.


Outstanding service after the sale!!!

5
Michael on 11/19/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a Toyota and was impressed with their service but Mark Rogers has brought it to a new level at John L. I'm truly impressed with the service across the board at the dealership between Warren showing me some trucks for my potential second purchase to Brian and others at the parts counter and the friendly cashiers. I'm really happy that I purchased my Camaro from John L. and plan to be a lifetime customer. Truly exceptional service even after the sale and I have reccomended this dealer to others, worth the drive from the Bay Area. Please take these notes as a very enthusiastic THANK YOU!


Good service, nice waiting area with amenities.

5
Steven on 11/19/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I brought my Chevrolet Spark in for an oil change and tire rotation. The service consultant was a really nice guy and kept me informed of the progress of the work. He also advised me of the recall on the hood latch which was previously done but not entered into the system from another dealer. The coffee, donuts and television in the customer waiting lounge was very much appreciated. My only critique is I was advised my wait would be an hour but it took about an hour and a half. Considering that I had an appointment made from the previous week, I would have appreciated more expediency.


First Experience

5
Karl on 11/17/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The Service Advisor was very polite listen well to what I had to say and made sure I was out in a timely manner.


excellent service

5
Theresa on 11/14/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone went above and beyond to accommodate my needs for after hours pick up and car rental. I am very impressed and will definitely be back and refer you to anyone.


Great Service

5
Kimberly on 11/12/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Steve took excellent care of my car and was in constant contact of what was going on with it. Went above and beyond.


Wonderful service

5
terri.bartell.7 on 11/06/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I returned to John L Sullivan, because of the wonderful service. I always contact Penny Case as she is a person I totally trust and has always been totally honest and give wonderful service. Everyone is very friendly and helpful. I drive from the Pocket Area which is 30 plus miles just because of the service I receive at John L Sullivan. I tried once at Juffy Lube on Fulton Ave and was totally ripped off. I will never go back. Thank you to Penny Case and the rest of the service staff for the wonderful experience dealing with honest professionals. Terri Bartell


Great Service

5
Michelle on 11/05/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was wonderful! We brought the car in for a recall, the gentleman was very polite & explained everything that was done.


my car experience

5
Monique Johnson on 11/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I first called the dealership I spoke with Vince. He was very cheerful and pleasant to speak with on the telephone. Vince made me feel like we have been knowing each other for a long time. As he explained what I needed to bring to the dealership I explained my situation, he politely instructed me on how I would have to wait until I went back to work due to the fact that I was out on disability. In took me 3 months to heal and return back to work , Vince still called me and kept in contact with me during my time off from work. He would call if it was just to listen to my ring tones I appreciated that. Vince is charming and fun to be around. I would recommend any of my friends to Vince Doran at John L. Sullivan Roseville to purchase their next vehicle.


Great Service

5
Michael on 11/01/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ms. Tasha Wells IS without doubt one of the best Service Managers I have ever worked with. A true credit to John L. Sullivan and someone that Sullivan needs TO MAKE SURE that they keep around in the future as her work and efforts for customers ARE truly remarkable.


excellent service and very nice facility

5
Donald on 10/31/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ryan in finance is and was amazing through the whole process and our sales guy michael danilov needs to be sales man of the month he was eamazing thank you both for getting us in the car we wanted and out of the car that we payed too much for .


100k service

4.8
Connie on 10/31/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

All the staff was very friendly and knowledgeable. The only Difficultly I had was reaching someone about a rental vehicl. Great experience overall. THANK YOU


Excellent from purchase to service.

5
Scott on 10/30/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I most enjoy that everyone recognizes you when you return.They also seem sincere on the question "how are you liking your new chevy?"


Great experience

5
Charles on 10/30/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Tascha was my service advisor and she was awesome! Got me right in and even let me know about a few recalls I had on the truck and took care of those too. Overall a very good experience and I will definitely be returning in the future.


good service, and pleasant personell

5
Larry on 10/29/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have alway's had a good relationship with Sullivan Chevrolet. Pleasant people to work with and repairs are always done in good time, and satisfied with job.


john miller

4.6
mackinchuuch on 10/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I had a great experience with John and John L. Sullivan. They really work with you so that you get the car you really want. I left happy and satisfied. John even picked me up from my house so that we can find me a car.


John L Sullivan's A Team

5
justthemomma on 10/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just bought my third car from John L Sullivan, I have to say that I had the A team in sales (Octavio, Eric, and Ron). Every visit to the dealership has been awesome but this time far exceeded awesome. I absolutely love my new 2014 Chevy Cruze 2LT RS. I also want to give a special thanks to Ashley in service and Terry Bird (sales manager) for their help with the recall repairs on my other Chevy. I will continue to buy all of my cars here and recommend that my friends and family shop here as well. Much love from a customer for life.


THANKS ABEL!!

5
Desiree Frees on 10/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I normally read reviews and think the business wrote them BUT i had the best experience at John L. Sullivan mainly because of Abel. He made me feel so comfortable and listened to what i wanted and he made it happen even when i thought i didn't have a chance. He was amazing. I will tell everyone to go see him. Thank you!!Deairee


Lack of confidence

3.8
Rex on 10/23/2014

Customer Service: 5.0 Buying Process: 3.0 Quality Of Repair: 3.0 Overall Facilities: 4.0

My customer service rep, Bill Dhanis was excellent. He kept me informed and was very helpful. However the day after I got my car back I noticed greasy hand prints on the inside of the car which I was able to clean off. Perhaps part of the reason is that I have lost confidence in the GM brand.


Good service

5
Richard on 10/23/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Only issue I had was that the part that was needed for my repair wasn't in stock and needed to be shipped from Reno; causing them to need to keep my truck a few more days.


Good service,good check in and delivery

5
Gus on 10/23/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very satisfied with the experience.Especially with the (service consultant) Bill Dhanis. I considered him honest and professional.I had a smooth check in,and he had my car out and back to me when he told me he would.I recommend this man highly.Thank you


good, prompt and courteous service

5
Sharlene on 10/22/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had the car in for the tail light recall fix as well as an oil change. Good prompt service. Thank you.


The A Team

5
Jennifer Burkhart on 10/22/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is the third car I have purchased with John L Sullivan and I have to say that all of my experiences have been excellant but this one was better than excellent. I have to give special thanks to the team that helped me through the process (Octavio, Eric, and Ron). If there was ever an A team in sales these gentleman were definately the A team. I also want to thank Ashley in service and Terry (sales manager) for assisting with the recall fixes on my other chevy. I couldn't be happier.


Recall and Oil Change

4
Renee on 10/22/2014

Customer Service: 2.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am disappointed because the whole reason why I brought my car in was to take advantage of the coupon sent to me for an oil change. I tried to give the receiving person the coupon and they told me to hold on to it. I forgot to give it to the next two people I interacted with so I called later and asked if I could have the charges adjusted and the response was "no".


Awesome Experience!

5
dlopez89 on 10/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I initially went to John L. Sullivan because I had purchased a vehicle a few years ago that I was not satisfied with due to accident information on the car not being disclosed to me at the time of purchase. The vehicle ended up having frame damage, and honestly after finding that out I did not feel safe in the vehicle anymore (especially since we are expecting our first child). I called the dealership after finding out that information and Jim was very understanding and more than willing to make things right for our situation. We were introduced to Jessey who would be taking on the task of finding us the SUV we were looking for at a payment we could afford. Jessey worked endlessly for days trying to find us the perfect vehicle with everything we wanted at an affordable payment. You could tell he took an interest in our situation and genuinely wanted to make our experience with John L. Sullivan a memorable one and turn it from a negative to a positive. He was willing to go above and beyond to satisfy our needs. We were not willing to settle and neither was he. He gave us his best opinions and advice even we were torn between multiple vehicles. My husband and I couldn't have been more happy with the customer service and experience we received while working with Jessey. So glad we decided to go back there and speak with someone about the horrible first experience we encountered years ago. Will definitely be back in the future when we are ready for another vehicle. Thanks Jessey, YOU ROCK!!!!


Like my family

5
Robert on 10/13/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Felt like we were "family". Everyone was candidly friendly while doing their job. None of this took away from their expertise at their respective jobs. Greeters, advisers, shuttle drivers, cashiers, etc...


Car Buying Is Always a Miserable Experience

3.7
Lorraine on 10/11/2014

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 3.0

Overall the process was good and better than most car buying experiences we've had. That being said, it's still buying a car and buying a car basically sucks.


Great and fast service

5
Jerome on 10/09/2014

Customer Service: 5.0 Overall Facilities: 5.0

Although I did not have an appointment for an oil change on my vehicle I was able to be out of your facility inside of an hour. That was accomplished with a car wash, which I think is fantastic. Speedy and great service all in one. Kudos to your service department.


Oil Change

5
Meghan on 10/09/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Amazing!! There was a computer glitch with the time scheduled for my appointment and it was handled quickly, smoothly, and effectively!


Greatest service

5
James on 10/07/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

To honest it's the best I've ever been to a better place! They were prompt, courteous and fix my problem that another Chevrolet dealership couldn't even figure out. They all deserve a raise in my book Simply outstanding!! Jim Minchinton.


Buying a used car

5
Beamer91 on 10/05/2014

Customer Service: 5.0 Quality Of Work: 5.0 Overall Experience: 5.0

These guys are awesome! Great service, quick and efficient, and very friendly! John miller made sure I was in and out at a decent time(even on a Friday)... I'm so happy with my car!


2015 Tahoe build

5
Dylan on 10/03/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Some mistakes were made on my order. Difficult to assign blame. Sales man Fred Walker and the rest of the Sullivan team were excellent. Very happy overall. Better experience here than with Acura and Inifiniti. Waiting for my recovery hooks and Cilijet application.


AWESOME!

2.8
mountain.valley.3 on 10/01/2014

Customer Service: 3.0 Quality Of Work: 2.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 3.0

Mr. Dyson was amazing with his knowledge of the car I was looking at. Mr. Dyson was honest with me from the start. Mr. Dyson is very easy to talk too and is very calm to be around. Mr. Dyson is a no pressure kind of guy who is totally looking out for his customers. Mr. Dyson is amazing in his customer relations and goes above and beyond his job especially when it comes to finding the right and affordable car for his customers! Mr.Dyson is an all around nice, funny, patient, great personality kind of guy whom I would recommend to all my friends and family!


adviser service great

5
Joe on 10/01/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The advisor staff was excellant. When it came time to checkout there was a problem. I was told all that was left to do was wash the vehicle so i turned the rental. more than an hour later I was still waiting in the the customer lounge thinking somebody would call my name when they were done.(Didn't Happen)


They treat you right

5
buzzkillnot on 09/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would like to recommend John L. Sullivan to anyone looking for a car. My credit if far from perfect, but the guys at the "Special Finance Department at Chevy are amazing. I got a great car at a great price with an affordable monthly payment. I don't know what else a gal could ask for. Good folks, good cars, good prices and open lines of communication. SUPER!


Service to my car went very smooth and reasonable

5
Gus on 09/27/2014

Customer Service: 5.0

My recent oil change and multipoint inspection on my car went very well.What was very nice was that the advisor-David G.Mangels kept me well informed during the service,and I feel was honest and helpful.Thank You


Service Department

3.3
Kenneth on 09/27/2014

Customer Service: 3.0 Quality Of Repair: 4.0 Overall Facilities: 3.0

The person that answer the telephone calls in the Service Department is worthless and the Service Department Manager does not return telephone calls


Good service and quickly done

5
Bob on 09/25/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Brought the unit in for factory recall and asked about changing out trans fluide while it was in the shop. Everything done in quick order. Completly satisfied. Tnx John L.


Great service, in a timely manor

5
Peter on 09/24/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

very professional, I would like to commend Steve White for an outstanding job. He took care of my needs, and had it ready on time. I come 100 miles and appreciate his work.


Dyson the Man!

5
adoreb on 09/23/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dyson was completely honest with me from the jump. He told me, it dont know if we can make that happen but ill sure try.. AND HE DID! I left with the car I wanted, and the price that worked for me. He kept the car buying experience fun, no hassle, and positive. He is a funny guy to work with, warm hearted, and just an overall GREAT sales advisor. I would recommend anyone that wants an honest car buying experience, to go see Dyson, he knows what he is doing!


Great

4.8
grpete on 09/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Greg was great to have help with our vehicle purchase and a no pressure salesman AAA+++.Greg was also very knowledgeable of the vehicle we purchased and showed us all the areas of the Parts and service department.


Wonderful experience with everyone

5
kbreckenridge on 09/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a wonderful experience. Warren Brister was very patient and happy to help. Paul Broucher was also very helpful in finding the perfect vehicle. Everyone, from sales to finance, was friendly and helpful. I would recommend this dealership and Warren to anyone.


Oil change

5
Steven on 09/21/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came in for an oil change and the Service writer took the order. He said it would take about 2 hours. After about an hour and half he came to waiting room and reviewed the checklist. It took about another half hour for the car wash. When I paid the cashier I did not receive the checklist.


Thank You Vince and the John L. Sullivan Family

5
mjm622 on 09/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

After 2 years with out a vehicle and bad luck and even worse credit, I was blessed the day I found Vince And the John L. Sullivan family. Got an excellent car, with a great deal AND I get to re-build my credit. The whole dealership was filled with cheerful, helpful faces that added to the positive atmosphere that permiated every inch of the facility from the back lots, the service department, right to the main hub of the building. Thank you Vince and the entire John L. Sullivan chevrolet family


Bumpert repair

5
Richard on 09/18/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

our service rep did a great job in getting our car repaired.We were happy with the time spent waiting for the car.


great service

5
Michelle on 09/18/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Steve was a great service writer always kept me up to date and gathered as much information as possible to address my concerns


Review

5
t2badger on 09/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I stopped by to ask some car questions and John was very helpful. I did a short credit app and I came back the next day to finish and to look at some cars. John helped me pick out a great little Ford Fusion SE. The process was pretty easy and I went to finance and signed the papers and took possession of the vehicle. Thanks,John


Great Salesman

5
RDavis08 on 09/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was real nervous when I went in to look for a car, the staff at John L Sullivan was so pleasant. Warren Brister is a excellent Sales man, he was patient and kind, he made you feel at home. Warren was very friendly and thoughtful, he found the perfect car for me :) I had such a good experience and pleasure at John L Sullivan and such a great sales man that I highly recommend Warrren to anyone looking for a new car..


service

4.2
Melinda on 09/16/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 2.0 Overall Facilities: 5.0

The dealership is awesome at taking care of customers. The only problem I can complain about is the fact that we have taken our 2013 Malibu to the dealership multiple times to fix the air vents in the center and they have been replaced 4 times but are still doing the same thing. They do not stay open they close on their own when air is on.


Good job guys!!

4.8
Dennis on 09/16/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was for a factory recall. I waiting for the car and it took about half as long as they estimated.


Car maintenance

4
Jesse on 09/13/2014

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I was on my lunch break, so I had limited time. I was told to make an appointment (which I did), which would cut my wait time in half. I don't mind waiting, but needed to get back to work. I was there for about an hour and 45 minutes (didn't wash vehicle to expedite), and was told it would take about 45 minutes. I was also told that I could be taken back to work, but couldn't have a ride back to get the vehicle (I'm about 3 miles away, figure to walk next time). I don't blame the workers at all (very courteous, working fast/hard), but I do think the system can be improved from an overall company perspective (considering time). When I purchased the vehicle I was concerned that the maintenance was included, and anticipated the lengthy wait (hopefully it gets better). The waiting room chairs are pretty dirty/gross as well, and could be cleaned. My only issue is that I'm in/out Jiffy lube (or similar repair shop) in minutes. However, if I know it will take longer I simply go after work or on the weekend. My only concern with the dealer maintenance is that it takes a very long time, and hard to plan around an already busy work schedule.


review

5
yesenia07 on 09/11/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in with just a hope to get helped out with a loan, and i came home with a new car i was very happy and thankful john L Sullivan was able to help me and not also me but to my family they were very friendly they were so thoughtful to help me get a car i would defenitley reccomend them.


NEW CAR BUYING EXPERIENCE

5
Mark on 09/10/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The sales team was great to do business with,they were knowledgeable and professional and made buying the car a enjoyable experience. Jeff Reader,Vic, Jessica & Daytona were all great to deal with.


Great sales man

5
Simplyjem on 09/09/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was nervousness about looking for a new car.. Warren made me feel real comfortable with the whole experience. He was very helpful and kind to me and my mother... I'd highly recommend him as a sales man to anyone looking to get a new car.


New car purchase

5
Michael on 09/09/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Was very un happy with the complete oversight of obtaining a Green Sticker by JL Sullivan. Apperantly the car was a dealer trade, which was over looked when processing the Green Sticker in Advance of the sale! Complete oversight by JL Chevy caused us unnesscessary stress and legwork by us to process the sticker request! The state has gone through 13k + additional stickers in less than 90 days! We did fact get one - but should have never been told it would be no problem and that the dealer had it covered! The HOV sticker was 1 of 2 reasons we purchased our Volt! We love our new car but - never should've had to sweat out the details... Mike Zancanella


Organized staff

5
Lynda on 09/09/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

So far, the replacement of driver's mirror was done in the correct way and I'm happy with the way it looks. Service department was pleasant and helpful.


Great service - Salesmen were helpful but not push

5
Julie on 09/09/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was kept informed on my vehicle and while waiting I was looking at your new vehicles when a salesman asked if we were looking to buy, I explained I was just waiting for my vehicle. He gave me his card and said if I had any questions or even if I wanted him to check on the status of my vehicle he'd be happy to do it. I was impressed by this.


Great Salesman

5
jenmcl78 on 09/08/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mark Thames is a wonderful salesman GREAT at what he does no pressure and just all around a pleasure as a person and salesman very knowledgeable about the vehicles.


Nice employes

5
Lisa on 09/06/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Only thing I can complain about was my Chevy ss was there for an apt by 8am and it was for it's first service and a small dent repair, once I got th e car back it was never washed and had hand prints all over inside and out.I have had nothing but curtious employes every time I've been at that dealership, just wish my car looked good leaving.


Hard working team

5
Cynthia on 09/05/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

A special thanks to Mark, Byron, Keith, Ian, Jessica, Joy and Terry!! Great Teamwork! I Love my new 2015 Camero!!


THE BEST SERVICE EVER!!

5
ajames71 on 09/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was referred to John Sullivan by a co worker.... She went on and on about the service she recieved. I went and purchased my vehicle and I now see why !!! And will go back!! There service was outstanding over and above what I could ever imagine!! Byron that so much for all of your Hard Work!!!Thanks to everyone at John Sullivan especially to Byron, Joy and Mike!!!! The best service and experience every!!!!!


John was great

4.6
sdavis1124 on 09/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

This was by far one of the easiest car purchase experiences I have had. John was wonderful to work with. I Will definately recommend you all to my friends and family in the market for a vehicle. Thank you so much


$78,020

Mileage: 26

Color: Other

Transmission: 10-speed Automatic

Body Style: Pickup

City: Roseville, CA

Engine Type: 3.0L I6 24V DDI DOHC Turbo Diese

Contact seller for price

Mileage: 98649

Color: Silver

Transmission: 6-speed Automatic

Body Style: Coupe

City: Roseville, CA

Engine Type: 304 hp 3.6L V6

$31,385

Mileage: 2

Color: White

Transmission: Continuously Variable Transmission

Body Style: SUV

City: Roseville, CA

Engine Type: 1.3L I3 12V GDI DOHC Turbo

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