John Hoffer Chrysler Jeep

Review of John Hoffer Chrysler Jeep in Topeka KS

This is our 2nd trip to John Hoffer for another car with one of their dealers Randy Glass man he is the best over there! Almost 3 yrs ago bought a 2012 Chrysler 300 loved it and got a nice deal on it. Then just recently looking i had been looking off and on at the dealership always bumping into Randy and he knew exactly what I was looking for. The minute he got one on the lot he called me and their she was another 300..man Randy knew what I was wanting and got it for me and again a nice deal and such a easy transition . Fair prices, Great service and overall management folks are all very pleasant folks that is what you are going to get from John Hoffer Chrysler Jeep The best car lot in Topeka! And don't forgot to ask for Randy Glass! :-)

Great service, clean place, nice people

Charles Brown was a great guy that convinced me to buy a great car!

Awesome team!

I was looking for a new vehicle and they had me at hello... :) Bob and Kevin were wonderful, over the top helpful, and still are of course! Every question I had was quickly answered, they went out of their way to meet my requests and I loved every minute! Finance and paperwork was virtually seamless. Kevin was so quick to answer my questions and provide several vehicle options for me to choose from.. in minutes he was able to get vehicles ready to meet my wants and needs, and Bob was right there too! Thank you both and the whole team for all you did to satisify this customer!!

Great Experience!

This dealership provided a great car-buying experience. Everyone was friendly and helpful. Randy Glass, our sales person, was courteous and knowledgeable.

Not Sure If I want to buy a car. No pressure sale

I entered the dealership just to look at cars and ask some questions. My first sentence was "I don't want to waste your time, I don't think I want to buy today." Richard Harmon was very friendly and stated he had nothing else to do they answer my questions. He showed me the cars I had questions about allowed me to test drive the car even though I stated I would not be buying a car today. Of course I drove the car and fell in love. Richard offered to speak with his manager about holding the car for me until I got my tax refund back. We spoke with his manager and Greg Fisher finance manager. They made me a offer that I could not refuse. They offered me more then I thought my trade was worth. After getting the financing completed they found me the most perfect warranty program. They even offered to let me go home and think about it before buying! Multiple times I was offered drinks from water to hot chocolate. It was a great experience.

GET IT IN WRITTING IF YOU MUST USE THEM

I bought a car from there in 2004, and the experience was great. I got a good deal on a crappy trade in, the sales person was really helpful, and the finance person was good (but unmemorable). I went back this December looking at a used vehicle. The sale person was ok, it's the finance manager who seems to be a problem. I filled out the finance information, and was told that someone would call me in an hour or 2. Having told them the payments I needed, the sales manager (Jim I think) called back an hour later and told me payments would be $60 a month higher than I advised I could go. Call ended amicably enough, I thanked him and wished him happy holidays. An hour later, he called back with lower payments, but still higher than my ball park. I did initially say no that night (was 445 pm), wished him a happy holidays, and he hung up on me. I called back the next morning (b/c I'm still not sure why I said no to the second offer) I told the sales manager I would like to proceed with the 2nd offer. He told me "You must have misheard" and that the payments would be the original offer. He verified this exact same thing back twice, claiming it was me who was mistaken. Talking with my mom, who had bought her car from there some years back, this is the EXACT phrase they told her. She purchased the extended warranty, b/c the sales or finance person had advised her that if she never used it, they would refund her money. Wouldn't you know, when she inquired about getting the 1/2 back, she was told "You must have misheard". I'd file a complaint, but he's clearly smart enough that in the voicemail he didn't leave any info but to call back, and there was nothing in writing, either to my mother or I. But that phrase "You must have misheard", used twice in separate instances just a couple years apart, indicates that is a new M.O.

Customer Service/Finance

There was alot of miscommunication in the finalization of attempting to register my vehicle in another state. My husband is active duty and it was explained we would like to register in our home state. They were very unhelpful in helping make this happen after the fact. I would not recommend using them again to anyone. Our salesman, Randy was wonderful and found me exactly what I wanted but the registration title clerk Teresa treated me with no respect and did not any way to try and help with the situation. I would not recommend this dealer after this experience. For the future maybe their staff would benefit on how they can better help their military community by being able to assess the taxes and registration process in other states.

Communication Errrors

Made an appointment with Tim Sales Manager to bring my Vehicle to the shop at 7am being assured someone would be there to take my keys and give me the rental. I arrived at the service shop the staff had no idea, nor did they have a rental. The behaviors of the staff was unacceptable. Almost interrogating me to why I was there. Finally they decided I needed to go the body shop. BUT the staff would not be there until 7:30a. The staff did show up and kind of knew about it. The rental car was indeed parked by the door BUT NOT READY. It had a flat tire he had to air up, the service light is on and a sticky steering wheel. Hopefully the tire will hold me over until I return the vehicle! On a side note on a 2013 Jeep I purchased, you would think it would have new wiper blades. NO it is making streak marks all over the drivers side windshield. I requested to have that fixed on their dime we will see if that happens! My 1994 at least cleans the wind shields. Previously I have used Laird Noller Ford shop, and will be taking my JEEP to FORD! Yes Jeep has better vehicles to choose from BUT they need to work on their communication!

Done with Hoffer

Their service department is horrible. The can't seem to find problems. Most recent problem had a service bulletin but didn't match the VIN but the problem was exactly as described. Would have been resolved by lubricating a suspension part. Manager Hasenkamp did not return call. Purchased a car many years ago and said I wouldn't go back and I gave them another chance. Never again!

As bad as it gets

DO NOT BUY A VEHICLE FROM JOHN HOFFER! My parents had bought a certified jeep from there around 12 years ago and ended up getting rid of it because they were tired of getting the run around. They took it in to get some work done on it and my dad was out by the service center where he could see the jeep in the shop the whole time and they never even put the jeep up on the lift to work on it. Then they called him in to pay his bill and give him his keys. So, he told them that he had watched them the whole time and they never even touched the vehicle (It was just to get an alignment, balance, and tire rotation done). Had he not been watching, he would have paid for a service that wasn't even done. About seven or eight years later I was looking for a grand cherokee as my new car and sure enough john hoffer was the only place that I could find one. I figured things would have changed by then and I shouldn't have any problems buying one from them. I was wrong. I couldn't afford much, so I knew that I had to settle for a higher mileage jeep and they had one that was in very good shape so I just went for it. I had noticed that the transfer case was leaking and they agreed that if I purchased the vehicle they would resolve the issue. So, I had them hold on to it to get it fixed. The next day I was told that they had gotten it fixed so I took the jeep home and, of course it was still leaking. I got under the jeep to try and see where it was leaking from and there was no evidence of anything even being done. So, I called them to let them know it is still leaking and there had been no attempt to even fix the leak. They apologized and said to bring it in again and they would make sure it got fixed. So, I brought it in to be worked on for the second time. Took it home, still leaking. Called them again, another apology and another drive to john hoffer. Finally after the third attempt, the leak went away and my jeep never saw john hoffer again.That jeep is still running like a top with 200,000 miles, probably because I had no work done on it there after that. I was in the market for a new vehicle with lower miles in 2013. I'm a huge fan of jeep after having my 99 grand cherokee, so I wanted another jeep. I looked everywhere in Topeka trying to find a 2005 or newer that I liked, but of course the only place that had one was hoffer. I trusted in the quality of jeep and told myself all I have to do is buy it there and then never go there again. Well, I bought the jeep there and have since been there on three different occasions in one months time.Turns out that not everything was working properly on the jeep like I was told. We came to a purchase agreement after I was told that if I found any problems with it in the next 30 days that they would do whatever it takes to keep me happy. I called them with three things that were not working properly and they had me bring it in to get looked at. When I came to pick it up I had to argue with them to get one thing replaced, but they finally agreed to take care of it. The other two things I just have to live with because they are to incompetent to know what's wrong. At least that's what I like to believe, chances are they're just waiting for the 30 days to pass before they figure it out. They will tell you anything you want to hear just to get your money. Once they have your money, you're no longer a valued customer and will be treated like a nusiance. I will drive across the country to buy my next car before I ever go back to john hoffer.

Great!!

I'd like to start off by saying from the first phone call to my recent detail/repair work, my husband and I have been impressed. Our sale representative, Marc Thompson, was GREAT! He was never pushy or rude, unlike others we had been dealing with. He listened to what we wanted and made it happen. The entire team was awesome. I never saw someone who wasn't smiling. Any time someone walked past, we were immediately greeted and asked if we needed anything. I've had my car for almost a week and I am so very happy with my car and my experience.

Great Service, really friendly.

Salesman Marc Thompson was very helpful and knowledgeable. He made our buying process very enjoyable and was very informative. He answered every question we had with no problems. His knowledge on the vehicle that we purchased was outstanding, and he presented himself in a very professional manner. We would recommend buying a vehicle from here to all our friend and family. When we are ready to buy again we will be back.

My regular service provider. Used them for years.

I have used Hoffer's for years and they normally provide excellent service. My last experience was a bit unusual. I asked them to replace my battery. They said it would be 30-60 minutes so I waited. Instead of just replacing the battery (10 years old, had to have it jump started twice recently) the technician decided to charge it instead. After more than 2 hours they decided the battery was not good and needed replacing which is what I requested initially. Although they charged for for the normal labor time I spent nearly 3 hours of my day waiting for what should have taken no more than an hour. Like I said this is not my normal experience and I will continue to use them for all my service.

WOW! What a great experience

I just bought my new vehicle and had a wonderful experience. Randy Glass was my salesman and he found me exactly what I was looking for and he made the transaction very smooth. I recommend anyone to shop at John Hoeffer the staff was GREAT! Thanks Randy and John Hoffer!

Sales and staff

I had just recently bought a car from John Hoffer Chrysler Jeep, and I had a really good experience. My salesman was Marc Thompson and he got me out of my van and into a used car and lowered my payment. The whole shopping experience was very easy and laid back and I was in and out in no time. I would really look at shopping at John Hoffer for your next car cause they make the shopping as easy as can be!!

Greate Sales Staff!!

I would like to Thank John Hoffer's Staff for a great experience with multiple cars that I have bought from them over the years. My salesman Marc Thompson was very Professional and did an Outstanding job. Kevin and Greg also was very top notch!! I would recomend anyone to this dealership if you are looking for a great car buying experience!!

I've found my lifelong car dealer!

This week I bought my first car, a 2006 Mitsubishi Endeavor, from John Hoffer. My salesman, Randy Glass was incredibly helpful and personable compared to other salespeople I had talked to. He was very helpful in connecting me with financing as well as giving me all the information about any car I asked about. I was very nervous about the process, but Randy was very good about walking me through every steppe the way without taking advantage of my lack of knowledge. I highly recommend John Hoffer for anyone, especially those making their first car purchase. I'll definitely be returning in several years when my Endeavor needs replaced.

Awesome experience at John Hoffer Chrysler Jeep

We had an excellent buying experience from Randy Glass, our salesman, and everyone else we had any contact with at this very accomadating dealership. Randy was very knowledgeable about all the cars we talked to him about. He is very professional and really knows how to treat people well. I have encountered many different car salesman in my life, and Randy Glass is by far the most competent and pleasant salesmen of all of them. Thanks again to Randy Glass!!! Our afternoon at John Hoffer was very enjoyable and we were not pressured to make up our mind or do anything that we did not want to do. That makes a big difference to my wife and I. We test drove both a Jeep Liberty and a Jeep Compass and the Jeep Compass was way over and above the best investment for us! The comfort of the ride and the extremely great gas mileage sold us on the Compass immediately. Our new 2012 Jeep Compass did not come with a remote start or heated seats, but we were able to add them to the vehicle and in just a couple of days, the dealership added both of these options and we were picking up our new Jeep. We are both very happy with our new purchase and this vehicle is a joy to drive!!! All in all, with the great financing that they found for us and the awesome service, combined with the very best salesman that I have ever encountered in the entire new car world, Randy Glass, we give John Hoffer Chrysler Jeep an A+++ rating and they truly deserve it!!!!! Thanks again to Randy Glass and everyone else at this exceptional dealership in Topeka, KS!!!

Excellent Service

Thank you for fast and courteous service!

Easy and friendly

Probably the easiest quickest purchase we have ever made. The negotiations were painless and addressed our concerns in a matter of minutes. None of the traditional back and forth with the sales manager giving a little each time. Simply old them what we needed and decisions were made on the spot. Once the deal was agreed upon the financing, paperwork, etc was completed and we were on our way in less that 45 minutes. Could not have been happier with the whole process.

John Hoffer's the place to go!

In October of last year, I was looking to buy my first car and was extremely nervous about the entire process. My car salesman, Marc Thompson, calmed my nerves by finding me the car that I've always wanted, quickly and in my price range, and by advising me through each step in the car buying process. My experience at John Hoffer was a positive one and continues to be, as I've called the dealership on a couple occasions since the purchase to ask questions regarding my new car. I would encourage anybody who is looking to buy a new car to go to John Hoffer Chrysler Jeep and ask for Marc!

Excellent car buying experience

My wife and I had been shopping for a mini-van for about 2 weeks. We had visited dealers in Topeka, Lawrence and Kansas City. John Hoffer had one we liked for a very good price. Randy Glass met us at the door and showed us the van, gave us a test drive, very patient, knowledgeable and helpful. They gave us an extended time on our test drive. We decided this was the one we wanted. The buying process was very low-key, no-pressure. They gave us the highest value for our trade-in and we got an excellent price on our van. They even checked the alignment out before we bought it. This is the third van I have bought at John Hoffer. We enjoyed working with everyone we met. We would highly recommend Randy as a salesman. He was very good with us. A very good car buying experience all the way around. Thanks.

Best Dealership around

Over the past several years I have bought 4 vehicles from salesperson Marc Thompson. I currentlydrive a Chrysler Aspen. I really do like it !! I have referred several family and friends to John Hofferbecause of my past experiences I have had with them. I always get the same great service whenever I go in there. I take my vehicle in for repairs and service. I would recommend everyone togo in there and see what they have to offer. Ask for Marc Thompson he's the best salesperson there, and will go over and beyond to get what you are looking for.

No problems

I had a great experience all the way around. I went in looking for a used 4x4 vehicle. Marc was my sales person and Tim did the financing portion. Everything was done in a timely manner. I felt very taken care of :)

Just What I Wanted

I was looking for a vehice that would handle the snow with little issues. After some research I decided to check out the SX4 at John Hoffer. I spoke with a salesman, Marc Thompson, and he set me up with a test drive with little effort on my part. From the test drive to the final sale, Marc was extremely helpful, as were the rest of the crew involved in the sale. Even all service appointments through Hoffer's facilities were quick and painless.

Would Recommend

Marc Thompson from John Hoffer sold me my last 3 cars and I couldn't be happier about my experience. He made it incredibly easy and I was driving off the lot the same day. I kept the first two cars for over two years and had no problems with either. I have owned my current '07 Jetta for about a year and have not had any problems either. Great service, and a great selection.

Trade-in

I was looking to trade-in my 2010 for a 2012 Kizashi. Spoke with Marc Thompson about the upgrade. He helped me do a dealership trade to get me the model I was looking for. They also gave me a more than fair trade-in value for my previous vehicle. Marc and the rest of the crew at John Hoffer's worked very hard to ensure I was completely satisfied.On a side note, I was recently in an accident and took my car into John Hoffer's Body Shop for repairs. They made the repairs in a timely and professional fashion.

Good Experience

I bought my '89 corvette from Marc Thompson and I couldn't be happier. Great customer service, and I loved that car until I traded it in 2 years later to the same dealership.

Great experince

I went to Hoffer's last week and had been to several other dealerships before I had stopped and was finally treated right. My trade was old and beat up so that why I think I didnt even get help at other dealerships. At Hoffers I was greeted within one minute and was treated extremely well throughout the entire process. I love my car, I got a great deal, I would recommend Hoffers to anybody in the market, my mother is going to go and buy there after she saw how i was treated. Thank you John Hoffer, Chris, Kevin, Greg, and the rest of the crew.

Poor business ethics

Went to dealer to look at new or used cars and trade in mine. Salesman seemed only concerned for himself wanted to rush sale gave me a time frame of one day or he wouldn't be able to do business with me. I have taken my car back to get a few things fixed they were supposed to fix and have had problems since. Service department was a mess they never knew who I had previously talked with never knew what was going on with my car or what they were supposed to be doing with it when I brought it in. Customer service is extremely poor with this business. I will not be back ever and wouldnt advise anyone else to go here.

Poor Customer Service

John and I went there to talk about buying a brand new car, we had a 2012 Toyota Corolla to trade. The guy who greeted us told us that Bucky had quit and went on to sell large men clothing, Bucky was who we talked to when we would come in there. Anyways, this man told us that he had no time to sell us a car, they were preparing for a Mega car sale at the Westridge Mall on the grass. He told us to come there once they got set up, we wanted to trade right then. He took no time for us and lied to us and told us there was no financing man there and he had no time for us. To try back another day. We left, went out of town, traded off the toyota corolla, and got us a very nice 2012 suv, white, fits our needs. I suggest everyone wanting to buy from this company to go out of town, these people lie, and dont want to speak truth to you. We are glad we went out of town, we got a better deal. and we like our new car.

No finance man and lazy salesman

went to see about buying a car from this company but they had no time because they were going to have some kind of sale at west Ridge mall in topeka what about taking care of your coustomers that come to your lot????????????????

very professional...would highly suggest...5 star...

very professional...would highly suggest...5 star service.

The sales peson was very honest and great with the pricing...I got a great deal! The finance experience was the BEST I have ever experienced. This is an amazing dealership to do business with. They definately have earned my business in the future. Not only did they take care of me the day of the sale, but I had a problem 3 weeks later...my 3 year old did some damage to the back seat with a permanent marker...they gave me a vehicle to drive until their person came in and fixed the upholstry...wow I was sooo impressed.

Would definately suggest doing business with them.....