John Hiester Chevrolet

EXCELLENT

Never had to go to the Dealership, papers were brought to my house to sign, payed cash, now own a truck. The only thing that could be better is less paper work, other than that, it was a great experience.

Kevin Austin's Review

Fernando worked with me through every step of the process. Letting me test drive several vehicles and even let me take one for a whole day! There was no pressure in the negotiations. He laid out three options for me to consider and I chose the one I wanted. When it came time sign the paperwork, they had it all ready when I arrived. Dan explained everything throughly and I was on my way home in about one hour.

Great experience

The staff seemed to go out of their way to get me what i wanted. I ordered a 2017 Equinox. the dealership received my car a few days later and it was exactly right.

Good experience

Sales staff was very friendly and helpful. Although we did not purchase a vehicle there I would recommend this dealership to anyone looking for a new or used vehicle.

Successful

They went out of their way to make sure I was able to leave the dealership in the car I wanted!! Very timely with all their follow ups with me and really went the extra mile to make sure I got my new SUV!!! Absolutely great experience. I'd buy my next car from them, no doubt!!

Buyer Beware

I am in the market for a Jeep Wrangler. JH has one the lot that they were kind enough to bring down to Fort Bragg for me to test drive. After test driving the vehicle I identified several issues to the online sales rep (Brittany) then the sales manager (Ron). Spoke with the sales manager and he was unwilling to correct or even look at some of the identified safety concerns (wobble at 55+ and lots of play in the steering wheel). Reason Ron gave for not addressing the issues was that the price was already too low to justify them servicing the vehicle. After being given that response twice I backed out of the deal. Funny thing is I never even attempted to negotiate the price, he was just willing to sell it to someone who was willing to overlook what I considered safety concerns. IMO that is not a good business practice. JH will not be getting my business and I will ensure to pass the word along to other friends in the market for a vehicle. Everyone I dealt with, to include the delivery driver, was pleasant to deal with. Seem like nice enough people it is a shame they were not willing to address my concerns. Buyer beware!

Wonderful experience

Thanks to the entire John Hiester team. Their professionalism was 1st class. Buying my 2500HD was a wonderful experience. A big thanks to Nick & Eric

fantastic

Our salesman was fantastic! He did not pressure us to make the deal. Joe was extremely knowledgeable about the car and the accessories. The features of the car were explained to us completely. They assisted us in setting up on-star. Overall, the experience was fantastic. Thank you Joe and the entire team for a job well done!

Truly a pleasant car buying experience

The whole experience was very easy and pleasant from start to finish. I sent a email to the dealership on a Sunday night and got a response back right away the following morning from Lindsay Simon letting me know the truck I was inquiring about was still available. Lindsay offered to hold the vehicle so my wife and I could come look at it one day that week. The communication was excellent. Prior to going to the dealership I already secured my financing from my credit union so I knew I had money to buy the vehicle before I went , but will I get the price I wanted was the question.We made it to the dealership about 6 o'clock on Thursday night and was greeted by the salesman Fernando Alvarado who was soft spoken and kind and very understanding. I explained to him we had a truck on hold we would like to look at and that we were already qualified for financing but we're not in a hurry to purchase unless we found the right vehicle for the right price. He brought the truck around to the front so my family and I can look at it. When we went to see the truck it was clean and even the tires hard tire shine on it . Very good touch. The truck was running with the ac on so we can explore all the features and not get all hot and uncomfortable l. Right off the bat we knew this was a great truck and we feel in love with it . But my wife wanted to look at other models just I case. The truck we were looking at was a double can and she wanted to see the size difference in the crew cab. Fernando was more the happy to show my wife a few other trucks before allowing us to take the truck we had on hold for a test drive. The family and I took the truck out for a spin for about 15-20 minutes to get a feel for it since neither one of us have owned a truck before and the 2015 Silverado is no small vehicle .Once we got back it was time to talk numbers . Fernando was very nice explaining everything to us about the price of the vehicle he even showed us the car fax. I explained to him that I had a offer in my head that if he could meet I would buy it right then and there. At first he said he didn't think it could be done ( typical car sales man tactic ) I'm a salesmen my self so I understand . He came back after talking to the finance guys in the back and said he would meet me in the middle. I explained to him that my offer was my offer and that I know he wouldn't want to lose the sale for the small amount I was asking . He went back and talked to the finance guys again and came back with my offer accepted. Super easy. I signed all the paper work right then and there. Next we spoke with the business manger names Dan Burnham who was also well spoken and pleasant . Keep in mind it is now 8 o'clock and there officially closed. Never at any point did he make us feel rushed at all. Dan answered all our questions about the warranty and gap coverages and spent about 40-45 mins with us before everything was complete. When we came back out of the office the truck was fully gased up and sitting out front waiting for us. Before we left Fernando offered to take a photo of my family and I in front of our new truck. So from start to finish a super easy enjoyable process. I would highly recommend this dealership. Everyone from the receptionist to the managers were all helpful and smiling the whole time we were there. If your in the market for a new or used Chevy and can get to this dealership I do suggest you give them a shot

Professional Sales Team

Cannot say enough about the sales team at John Hiester. No pressure, very informative, and fair trade on my truck. Nick Adcock was fantastic! He found the exact Tahoe we were looking for in our price range. Did not try to up sale or talk us into any other vehicle. Thank you Nick, Ken and the rest of the team! Much better experience than I had with a previous dealer in Cary.

Great Truck Buying Experience

Very professional. No pressure sales. Had the Tahoe we were interested in at the right price. Gave me a fair price for my trade. Seamless transaction. Thank you for a great experience!

Very pleasant and painless

Bought used truck and whole process was quick and salesman Joseph was excellant. Would definitely recomend Joseph and the dealership to anyone looking for a new or used vehicle.

Totally satisfied

I bought my truck here and a great deal. I had the best experience with my service of my truck. Holly has been the best. She is professional and personable.. She handled my service issues and kept me satisfied.

New Car Purchase

The sale was an awesome opportunity for our family to purchase the right vehicle for us! Friendly and courteous associates in every department. Well done Hiester!

#1 CUSTOMER SERVICE IN TRIANGLE AREA

Walter Robinson and Scott Colicchio provided us with the best customer service experience. This is the 10th new car, 2nd with John Hiester Chevrolet, and this ranks #1 in my new car buying interactions. We were at the dealership for less than an hour, they delivered our truck and we signed papers at home, while the kids slept. They not only take care of us very well, they take care of all my family and friends as well. Thank you John Hiester!!

Fantastic experience

We had a great experience purchasing from John Hiester Chevrolet today! Everyone at this dealership was just fantastic. Very friendly, enthusiastic staff. The entire Team was great to work with. Howard Moore is the most professional salesmen you could ask for and was very knowledgable on the Chevrolet lineup.We will be back to purchase another vehicle from John Hiester Chevrolet and Hiward Moore!

Great dealership!

Fernando is a great personable salesman! He always remebers us and works to get us the best car and deal you have there! This was the 3rd car we have bought from there/him and definitely will be back in future!

Good place too do business

Sales people were friendly and helpfulThe delivery person was good but did not go over how to use the the remoteStart feature had to go in the book to figure it out

Great experience viewing a vehicle

Recently visited this dealership to view a used Ford Explorer I've been watching online for awhile. I notified the dealership by email I would be coming up to look at the vehicle, Lindsey replied quickly and said she would put the vehicle on hold for me, which was very nice of her to do that, a recent dealership actually refused to that for me. Erik greeted me at the door when I arrived and quickly got me squared away to go look at the Explorer. Erik, answered all my questions that I had and was extremely friendly the entire time. Unfortunately I did not purchase the explorer, numbers I had been working at home, didn't work with the ones they provided and put me out of my budget, which is bound to happen sometimes and I don't count that against the dealership. When I walked away, got to meet one of the sales managers, definitely told me to keep eye on the explorer in case they go down in price again, which I liked that. In past couple of times I've walked during this process(other dealership0, they'll try to get you to look at lower price models or something else entirely, so they get 5 out of 5 for not doing that. Check this place out, huge selection of inventory, staff is professional and very friendly!

GREATEST EXPERIENCED PEOPLE

I was greeted by Holly, who is always friendly and smiling. She asked if I needed my vehicle at a specific time and I told her I would pick it up after work. Once I arrived to pick up my vehicle, I was informed that the keys were waiting at the cashier's window. I was escorted by the Service Manager and he informed me that he appreciated my business. I always feel happy and confident that vehicle will be taken care of and that I am treated with respect.

Buyer beware

Dealer messed up our loan paperwork. Failed to send in our payoff on trade in for over 30 days. registered vehicle in wrong county. Opened an account at a bank in my name without permission. Truck had to have wheel bearing replaced 3 days after purchased. NEVER should have passed inspection!THEN they billed me $210 with no explanation. Just a blank bill stating I was past due! I didnt even do my loan with them!

Great Staff

I purchased my 3rd vehicle from Hiester today and was very happy. The staff is very willing to work with you and make things happen. As before, I will be back!

Awesome experience!!

It was a great experience!!....they put me in the truck I wanted! The entire staff is great! And they have tons to chose from!

Trade of my Traverse

Everyone at John Hiester Cheverolet is friendly and knowledgable about their job. They go the extra mile to ensure customer satisfaction . John Hiester is a respected member of the Fuquay-Varina community .

Great service and kind and helpful staff

Our car was taken for an oil change and tire rotation. Also, to look at why the check engine light was coming on. Your staff was very kind, supportive, and made my father (91 yrs. old) feel secure that he wasn't going to be over charged. Your staff explained everything they did, in detail, so he could understand it. He was also reminded that he still had some time left on his 2 yr. warranty, and this service was covered under his warranty. He called me when he got home, and he went on and on about the kindness from your staff (office and service dept.), and that he would CONTINUE to take our car for service at John Hiester Chevrolet in Fuquay, NC Thanks for everything.

Excellent service

Everyone is so friendly and knowledgeable. Feel totally comfortable with advice and patience while selecting new car. Service department is also excellent I highly recommend this dealership

Micke

Bought several vehicles and great place, will continue to buy there in the further. All the people there are very friendly. New and used vehicles

Friendly informative staff

Chase helped me out so much as well as the manager we were working with. I discussed that I wanted to trade my car in for something a little more "boss lady". Chase was very patient with me and gave me a lot of good information. He made sure that I was as happy as possible and with one compromise I left with a new 2015 Camaro and I couldn't be happier!

New Suburban LTZ

We had a great experience in our journey to purchasing a new Suburban LTZ. We got the best price for the same LTZ compared at surrounding Chevrolet dealers. And received the best trade in amount for our 2011 Tahoe LT. A win/win! The staff was very professional and very efficient during the process. We were in and out with the new purchase in record time!

Repeat Customer

Bought a car yesterday from John Hiester. The salesman was Howard Moore. He was absolutely wonderful to work with...took care of everything. (And also listened to many of my husband's boring stories...lol)

Repeat customers

Howard Moore is an AWESOME salesman. We bought a car from Howard in July of 2015 for our daughter and were very pleased with the way he handled everything. So seven months later we are back again. Howard is very honest.

Wonderful staff

I had a wonderful experience while purchasing my new vehicle - Howard Moore was a pleasure to work with. From start to finish I had no problems with this dealership -

Terrible experience, from the sale to service stay away

Dont go to John heister fuquay, they will rip you off. Everytime i go in there they have a huge list of repairs or preventive maintenance that needs to be done. But when I bring it to my dad who owns a repair shop he tells me the complete opposite.Nothing but bad problems everytime I'm in for service, 4+ times. Stay far away from there dealership all together.Even there certified cars are crap and are barley gone through. If you don't believe me check all the other reviews on here of people who bought certified preowned cars through them.They sell cars with no tire tread and that are cracked and dry rotting. Not to mention my rear spoiler was taped on to the back of the car by the dealership and almost flew off on the highway. My heated seats didn't work and the trunk button didn't work. Thankfully the seats and the trunk they covered under warranty. They scratched my painted rims on multiple occasions with there alignment machine and then the last time they decided to try and power wash my wheels which peeled the paint real bad. I bought tires from them, $500 for 2 tires, 3 months ago after less then 10000 miles there telling me I need new ones again because they were over inflated. But they supposedly checked and adjusted the tire pressure every month when I go in for a oil change. But they said it's not there fault and they won't cover anything.Also Come to find out they screwed me on the tires i purchased. According to bfgoodrich the dealership sold me tires with no factory warranty. But for only $30 extra dollars they could have sold me the exact same tire with a 25000 mile warranty.The only decent people there that will help you out in anyway are far and few between. There service manger Phillip is extremely rude and disrespectful. Service advisor Jocelyn and the general manager Ken were the only useful, polite people there. They were the only reason I went to the fuquay location instead of lilllington when I need a oil change or warranty work. But my last visit was the last straw and I will never set foot in the fuquay location, only if I have to will I even go lilllington.I can go on and on about this dealerships terrible service, broken "certified" preowned cars and how they don't stand behind what they sell. If you must go to the dealership go to Leith or Hendrick.

Buying experince

Howard Moore did an excellent job. He was the best salesman that I have ever had in the 58 years that I have been buying automobiles

Great service

Outstanding service and the people were very courteous.i would recommend them to any of my friends. Hiester is the reason I no longer go to Hendrick

Vehicle Servicing

Service staff greeted me with a smile.. Vehicle taken in on time. Invited to have a coffee and relax in waiting room. Service performed quickly.

Sales Associate, Howard Moore very helpful,

Howard Moore was very friendly and did not use pressure. He listened and tried very hard to find the Truck I wanted. Everyone meet was friendly and helpful. Very nice facility!!!!

Great Service

Everyone was awesome and very attentive. They worked very hard to get me a great deal! I will be a customer for life!

Great service

I am very pleased even though I had a problem with the wheels and tires on my new truck. The guys there jumped on it right away. What better service could you ask for. Hat's off to the staff. Many thanks to my salesman Chase

Great service, wonderful staff

All the staff was wonderful. Very helpful and knowledgeable.It was a pleasure doing business with John Hiester Chevrolet. Will definitely be back in the future.

Joey great service advisor

Joey was awesome he was so very helpful and his only concern was making me feel comfortable about the choice to allow john heister to fix my 2015 Malibu.

recall for tailgate lifters

appointment time was arranged based on my schedule and the staff in the service department could not have been more cordial. Excellent.

Friendly and service oriented.

We liked dealing with all of the associates. They were very service oriented and friendly. The Equinox is certified, but we had to return for service three times in two weeks. All problems were resolved without question. If it was not for having to return three times, I would have rated the experience as "excellent."

Friendly Service

Billy Trapp did an excellent job in working with me on the purchase and making sure I got what I wanted. Randy Bullock also did an outstanding job in identifying the best vehicle option package so my order was accurate and cost effective.

Great Service!

Didn't have an appointment but they took my car right in. Got my car serviced quickly while I waited. Staff was friendly and professional.

Excellent Service

Chase Lanier was outstanding throughout the process. With all of the cars and trucks that I have purchased in the past 30 years I would have to say that he is one of the BEST. He made me feel at home as soon as I arrived. Chase gain my respect and trust very fast after we talked for a few mins. He never pressured me and listened to every thing that I say. He knows the product and I would give him at 5 star mark. Job well Done Chase...............Thanks,Jeff W

Great fast service, very clean shop

I have bought several new cars from many dealerships in the past. I must say that JH is by far the best dealer experience I have ever had. The service dept really has their stuff together! They are fast, attentive, the shop is SUPER clean EVERY time I come in. And even when I had an emergency issue that needed to be addressed with NO appoint scheduled, they still took me as a walk in, and help me in 20 mins with my problem. They gave me a loaner for the day and I had my truck back with in a couple hours. So far from the buying process 6 months ago until now, they have under promised and over delivered every time. Thank you for setting a new standard in the automotive service industry!!! I do not plan to go anywhere else for anything else in the future.

Awesome Dealership, with Best Customer Service

I believe that I received the Best, Utmost excellent customer service from Walter, Johnny, and Dan. I have recommended 3 people already to go to your dealership to purchase their next vehicle, and I believe that one has already started the selection process with Walter. John Heister is Great. Best dealership on the East Coast in my opinion.

Excellent dealership

This is the 2nd car I have purchased from Hiester since June. Howard Moore is an excellent salesman and I highly recommend you talk to him if you want to be educated on the car you are looking at buying. Thanks Howard.

Another good experience

After a rim was bent on the wheel of my Suburban I received the personal and friendly service I have become accustom to at Hiester Chevrolet and they delivered promptly on my needs.

Great service

John Hiester in Fuquay made the purchase of a new vehicle very simple. They were happy to do anything they could to make the whole process easier on me. I appreciated the team environment at the dealership as well.

Excellent, Down To Bussiness, No BS

I purchased a Colorado on Saturday and had an excellent experience. I felt like I got a fair deal. Johnny was very personable, straight forward, knowledgeable and respectful of my time. The Finance Manager was quick and made the closing process painless. Thanks!Ted

Great friendly service, nice facility

It was our first visit. We were up at ease immediately by the gentleman that greeted us. I wish I knew his name. The lady who checked us in was very nice and helpful. Holly was very good with me over the phone. She gave me recommendations but was not pushy.

Great service

I came in with out an appointment scheduled and they wre still able to get me in and out in a timely manner.

Great people, great facilities

The only issue I've had is that the last few times, when I see that my car is obviously ready, I still have to wait 10 + minutes before anyone let's me know. Why is that?

Very helpful

Everyone was very helpful. Howard Moore was my salesman and did a great job helping me find the SUV I needed.

Very friendly and easy

The salesman Howard Moore was very helpful and went through all my needs for a vehicle. We looked at several SUV's,but the 2016 Traverse met every need we had.

Excellent Service with a smile

Chase, Scott and Scott was the best! They did everything they could to make my Husband and I happy. And we left feeling like John Hiester Neighbor.

Credit reports run without permission

Went to LOOK at a convertible Camaro in March 2015, and were asked for our licenses. We weren't even going to test drive a car, just looking for fit (my wife is short). Directly told the salesperson "you do not have my permission to run a credit check on either of us." Looked at the car, didn't work out. Not home 30 minutes when the phone is ringing, from the dealer, telling me our "credit is great, when will (we) be back to buy?" I told them, "never"... And told them again the next day when someone else called. I demanded that they destroy/shred/burn anything they had with my information on it.

Stellar service

It was so simple to make the appointment and I genuinely felt cared about. Also, I love the card in my car when service is complete!

car service

I am writing this to inform you that I am frustrated with the charges. The labor seems extremely high. Was this labor charge for both the recall and the check engine light? As I said, I am extremely disappointed.

Hard to Find Integrity equal to Heister

It is sometimes hard to trust any automobile repair shop be it in a OEM dealership. Heister is different. We completely trust the Heister organization from the dealer principal, to the service manager. They have high integrity and we trust them.

Great people,excellant service,awesome dealership!

Ron the sales manager was very helpful. He and the salesman Gabe went out of their way to make sure that we had a great experience! We wouldn't buy from any other dealership. We tell our friends and family to go there for their next vehicle. The people at Hiester make the difference!

Service

Holly did an excellent job and fully helped me with everything I needed. I feel she went above and beyond to actually get the job done on my service.

Came in to do business, bad experience

Came in to do business bc I located the Suburban via cars.com, do over 500,000 to 1 mil car business a year with referrals, Sales rep Chase asked manager to meet with me, Manager would not meet with me, don't know why unless stereotype, With a 820 fico score, sad day, will tell the dealerships I work with in FL how poorly run, should not discriminate based on gender or race

great experience!

This was the quickest, most enjoyable car buying experience I ever had. Chase was great! I told him what I wanted and he didn't try to push any packages/upgrades that I wasn't interested in. My husband and I came in with one car, traded it in and left with another in under 5 hours. The finance manager had everything ready and explained what we were signing clearly. I would definitely recommend Hiester Chevrolet to friends and family.

Great service

Service was very helpful and knowledgeable about the repairCalled me with additional info about the service. Kept the price of repair affordable.

Great, thorough service

Chase was a very professional and knowledgable salesman. He has kept me informed throughout the entire purchasing process and I would highly recommend him and the dealership to anyone in the future

Super nice guys!

My only complaint is that I have a 2015 Tahoe and when I got back into it after the servicing, it wreaked of cigarette smoke. I didn't appreciate that at all.

Great Customer Service

I interacted with 4 people during the process. All four were very friendly and very professional. Very focused on what my needs were. Best buying experience in 40 years of buying 40 cars.

Great dealership wonderful people

Salesperson Fernando found what I wanted and made it the way I wanted and Scott was a great help in the financing process. Love my truck thank y'all so much

Great mechanical work!

I made an appointment for 1:30 and didn't get my car back until 2:40. It took a little longer than expected and the guy that sits at the desk was not very helpful or friendly. Otherwise, my car is running well and I am pleased with the actual mechanical service.

GREAT DEALERSHIP

Started with 24 hour test drive. Dealt with Thomas and he was fantastic. Walter was great as he did what he said he would do and get the deal done at our comfort level. Great experience and love the car.

Wonderful Service, Clean facility

The staff in the service dept. was very nice and courteous. The waiting area is nice with comfortable chairs, coffee and a nice big screen TV. I had to leave my car to get the repairs done. The gentleman in the service dept. called me just like he said he would do when my car car repairs was finished......

John Hiester Service Review

This was a joint effort between the Sales & Service Dept., both parties were extremely helpful in addressing my concern to my total satisfaction.

Customer Service

The only complaint would be that they drove me home only to come back and get me about an hour later. The female that helped me thought it was going to take six hours. To my advantage it only took about a total of two hours. I have always been impressed with Heister!

Fast friendly service!

As always the John Hiester staff was very friendly and courteous, and I was in and out in no time for my car's scheduled oil change and tire rotation.

great service

The experience is always great. The staff is very friendly and does their best to ensure your visit is satisfactory.

Problems after service

There are problems that are occurring now which were not when I left it for service. When I picked up my Traverse it felt like I was riding on a fast galloping horse - very bouncy (and still does today, Sunday, October 11th). It was not doing that before I took it in. I called Scott Chapman on Friday to discuss with him and he was supposed to note it in my file. It is also leaking oil now which it was not doing when I took it in. I will be taking it back to the dealership on Monday or Tuesday to have it repaired again and I expect this to be corrected at no charge since it was not doing either of these before it was worked on at John Hiester.

Great service once again1

While the technicians were unable to replicate my issues, I was treated with absolute respect during the entire process and Bill and his team were very accommodating. I travel over 20-miles from Cary to come to this dealership and this is exactly the type of service I've come to expect.

Glen Walton----Customer

Right on time. Polite and informative. I was very pleased with my visit. Comfortable customer waiting area with great refreshments available for all visitors.

Great service and facilities

The thank you card and mint was different and it was very heart warming when I got into my car. Thank you for letting me know I matter. Super job!

Excellent sales experience

Very accommodating. Great sales person, Nick, that bent over backwards to help find the right vehicle. Delivery was very professional.

EVERYONE AT THE DEALERSHIP WAS FRIENDLY AND VERY H

THE SALESMAN AND THE SALES MANAGER BENT OVER BACKWARDS TO HELP US WITH MAKING THE RIGHT DECISIONS ON THE BUY. WE ARE WELL SATISFIED WITH THE PURCHASE AND WILL RETURN FOR FUTURE PURCHASES.

Great Service!

As usual the experience was tops! The staff was courteous, friendly and the job performed and finished on time. I definitely would recommend this dealership.

Excellent facility and helpful, knowledgable staff

Friendly, ready to help and knowledgeable. All questions were answered to my satisfaction. I would recommend them to anyone for a new vehicle shopping experience.

Great service and fantastic staff

Fantastic staff. Resolved an issue I was having with a high pitch whistling noise in the dash. Also noticed there was a recall notice regarding the power steering and fixed that

chevy captiva

had transmission rebuild on chevy captiva. seems better than before failure. will see going forward how it continues to perform. service dept. was cooperative and professional thruout service. their entire staff is courteous and caring. no service dept. is perfect, you can only hope they strive on consistent improvement.

Quality workd

Everyone was very helpful in answering the questions I had regarding the work they were recommending and the staff made sure that I was comfortable during my wait time.

Great Service, Very friendly staff

This was my first service visit for my automobile. I was pleasantly surprised with the genuine warmth that I felt. The service people were unusually helpful and friendly. I felt good being in their presence.

Excellent Customer Service

Great customer service, very patient sales staff. Nick & Chad, Sales Person & Sales Manager were excellent. I will definitely shop again at John Hiester Chevrolet!

Excellent service

I was able to schedule an appointment that met my scheduling needs. The team at John Heister is always friendly and accommodating.

Our Unexpected Purchase

We enjoyed the experience but the amount of time it took to complete the transaction was entirely to long and exhausting.

Great dealership

our 5th new vehicle from Hiester Chev always good deals and a joy to work with. Walter and Joey great men.

Great job, quickly done

Nice touch leaving a thank you note and piece of candy on the dashboard after the service. Very Well Done!

Best Dealership

I have bought many vehicles from many dealers I have never been to a dealer wher I gave the salesman what I would pay for my new vehicle and what I would take for my old one, and to my shock there was no haggling back and forth.Will never buy anywhere but John Hiester. THANKS.

Great Service Great Customer Service

Walter and Nick made my buying experience awesome, they listened to me and helped me find exactly what I wanted in the price range that I wanted!

Excellent service, comfortable surroundings.

I still can't get used to how positive my visits are. There was a delay in my repair because of a computer glitch, and I had to return another day after a couple of hours of waiting, and I think the staff felt worse than I did about it.

Always great service and the best deals.

My experience with John Hiester Chevrolet has been the best I have had in 40 years of automobile purchasing and ownership. Each visit to the dealership has been a completely pleasent and satisfying experience.

Great client experience!

John Hiester was AWESOME! He stayed with me the entire time himself and made everything go so smoothly. It was a great experience!

Brake problem

I did not have an appointment. My brakes seemed lacking. I stopped by Heister's service department and told my concerned. They took my 2013 Cruze right in and found that a hose had come loose. They fixed the issue and I was on my way...safely. Thanks for their concern and actions. kc

Hiester Chevrolet Service

I came in to have my air filter changed due to a recurrent musty odor. The service person recommended frigi fresh, after blow feature being switched on and a filter change. I opted for all three $258 ouch! I did smell a milder musty odor this morning when I was running the recirculation fan. I hope it clears up. Otherwise Altaira Knapp my scheduler was amazing.

Excellence at it's finest

From the time we pulled onto the lot, to the time we drove off with our new 2016 Traverse, our experience was excellent. Gabe Lee was an outstanding salesman and 2nd to none. He helped us more than any other salesperson at any other dealership that we have ever visited. The entire dealership was impressive all employees were great, and we have told many people to visit you guys. We traveled a great distance to buy our new vehicle, and it was well worth every mile. Thanks so much, we love our new Traverse.

Awesome Dealership

Just an oil change service. You guys were great. Chevy paid. The only way it could have been better is if you had done it in my driveway.

Great Service, professional care, awesome attitude

Bill, the service manager, was very responsive, organized and professional. I left the dealership feeling confident that I had a new "partner" in maintaining my GM vehicle.

Great service, and the wait was very short .

My experience was a great one, but I can't say I would definitely recommend, people have a choice, I would only share my experience.

consistently great service

As always, John Hiester is the ONLY place to receive the best service and a family atmosphere. I am a very long time customer and they pride themselves by trying to develop a lasting relationship from the first time you walk into the dealership. I just couldn't go anywhere else.

fair service

I had a state inspection done. do not believe it was done properly since truck needed wiper blade which was not foundwhen you did inspection

Excellent

Very excellent. I always love doing business at your dealership. Employees are always nice and helpful. They always make sure that my vehicle is taken care of and I understand everything that is going on.

Cindee

Howard was wonderful with our family he was extremely knowledgeable and informational about the cars that we were looking at and caring of our timeHe is a great asset to the dealership

Excellent customer experience

My experience at Hiester Chevrolet was excellent. Billy Trapp was like no other salesman that I have encountered. He was attentive, fair, honest and made my car buying experience thoroughly enjoyable. I would strongly recommend Hiester and I would encourage my friends and family to reach out to Billy when considering a new truck!

service

Only issue was my vehicle had not been entered as certified pre-owned but service department was more than helpful in getting that resolved so it was corrected in the system

SERVICE WITH A SMILE!

I arrived early for my appointment, but that did not bother the staff. They took my car right in and directed me to a very comfortable waiting area. Because one of my tires was too thin to repair, it could not be done, and the staff member who explained that to me was very polite and I was able to understand what was wrong. In the end, I bought a new set of tires, they were installed, and I was on my way in a very short time. I will definitely come back there for future service on my vehicle!

Great service, nice waiting area, speedy

It was great! I really appreciate the timeliness of the service. The thank you note & mint were an added bonus!

Great service and facilities, very comfortable.

Holly, my Service Tech, was exceptionally personable, friendly, helpful and knowledgeable. She facilitated my needs professionally and assisted me obtaining a good price with Fuquay Muffler for arranging for my truck to be outfitted with dual exhaust. I really like your company, my truck and Holly!

Service survey

I had my vehicle repaired and the service staff was friendly and efficient. The girls who made my appointment were so sweet and got me a loaner vehicle. The General Manager even came by to say hello and, oh man, was he hot!

Great service team

The service provided has always been thorough and communicated well. I have never purchased from Hiester but would consider in the future because of the service being so well on this end of the business.

Great buying experience

I found that my buying experience was pleasant and that all my concerns were addressed completely! Staff was very polite and knowledgeable in the entire process!

Great service, and very timely

Very friendly,helpful and in and out of there in no time , facility very clean and always asking if there was anything I needed such as something to drink

Great service

They were timely friendly and professional. The coffee was hot and fresh. The sales staff asked if I needed help when I told them I was there for an oil change they left me alone.

Great service!

Staff was professional, friendly and helpful and there was no long wait. The waiting area was clean and comfortable - good experience overall.

Great service

I'm very happy with the way we are treated when we go there. Ty and Scott in service are great

Excellent service

Easy to schedule and the wait time for completion of service was nominal. Associate walked me through what was done and everything was made simple for me.

Excellent service

Holly and the service department are excellent. I will make the 3 hour drive to do my business at john heister. Thank you all very much for your help.

Great maintenace

I have been going to Heister Cheverolet for maintenance on my three vehicles and they have always treated right and they diagnose the problem correctly the first time. Fair price, location convenience, honest answers keep me coming back.

Great service

I called and got and got an appointment easily. When I got there they were ready and waiting for me. I didn't wait for very long well they changed my oil.

Love the Fuquay John Heister Team!

The entire team was friendly and courteous throughout my buying experience. But more than that, they, especially Fernando, was incredibly patient with me and diligent in finding THE CAR I wanted!! I never once felt pressured or rushed!! Thanks so much! I will buy my next car from John Heister!

Quick and professional!

Oil change and rotate in about 40 minutes. That's as fast as a quick lube but done by factory trained pros! A+

Great Customer Service at Hiester Chevrolet

I'm changing my dealership after 18 years from Hendrick Cary to John Hiester. Howard Moore at Hiester Fuquay-Varine did a great job finding and delivering a very specific 2015 Tahoe LT for my wife, and the entire staff at Hiester Chevrolet gave me great customer service from the minute I walked in the door.

What an awesome team!

What an awesome car buying experience! Everyone on the entire team was extremely friendly and helpful. I never felt pressured. I would definitely recommend this dealership.

Cruze on down to Heister! Super Nice!

Excellent! Extremely polite staff, and this was my daughters first experience buying her first new car. Howard our sales consultant ROCKS!

Excellence in all areas.

Everything from sales to service has been seamless. Every person I have met has been eager to ensure that my questions are answered, my needs are met and that my experience is the best said it can be. This is a testament to a commitment to excellence. Thank you.

Excellent Service

I felt like the service people at the dealership went above and beyond. I was impressed how they handled the service requirement in cooperation with Carmax to fix the car with GM parts

Excellent Service

Even though my car is 2006 Impala, the service was great, every detail I requested was checked, your staff were excellent, You must be proud to have such dedicated workers.Sincerely Betty Sluss

Best Experience Buying a car

This is the second car I bought off of Fernando since March. 1st one was 2010 Camaro and the 2nd was for my wife a 2015 Equinox. We just moved to NC and will definitely be purchasing our cars from John Heister Chevrolet.

Pleasurable time.

The experience couldn't have been better from service at the door to leaving with a thank you note and mint! Servicing time much improved, and everyone had a "hi" and smile. The trip was a pleasure (except for the bill, but I'm sure most people agree that always hurts for a little while.)

In and out quickly

It's never good when it costs you money, work was done in a good amount of time and cost less than originally quoted. This is only the 2nd Summer I've had this car, since I bought it with 28,000 miles on it but still new in 2013 the warranty was out and was not happy about the serpentine belt having to be replaced already. The purpose to buying a new car was to not have to put any money into it for 3-4 years. I've already had to replace all 4 tires too so the next new car I will put more thought into.

Easy Quick & Fair

Howard Moore was fantastic with this transaction. He made us aware of all the incentives that were being offered in detail. He treated us fairly and went out of his way to make the purchase quick and easy. He was knowledgeable about the car's features and was great in getting the car in top shape before we drove it off the lot, by having it cleaned, a few areas buffed out and a full tank of gas. We will definitely go back to John Hiester and Howard Moore when we are ready to buy another car.

Turn key

Johnny and Megan went above and beyond to ensure all my questions and concerns were addressed. Their skills, abilities, and actions earned my business.

Personal, prompt, and complete satisfaction

Appointment time was honored to the minute. Service took exactly the time projected. Personal service to get me back in my car on time is noted. Clear understanding of all that was done.

Excellent Service and Experience

Very friendly and not pushy. Showed us what we wanted, came back with a fair price and made the process easy.

Service

I was treated very well, but the problem was not fixed. There is a software problem that needs to addresses by GM. Until that problem is solved my problem won't be fixed.

great service, good coffee,

The service guys really took care of me from the time I pulled in (They made me feel like I was the only priority they had) Beside servive and state inspection I had a screw in both of my front tires that needed patching. The service writer knocked a few dollars off the tire repair since I had both front tires to repair. It was not much but that little extra effort is what will make me to continue to be a John Hiester customer.

Great Experience

This is my second vehicle from yall and the first purchase my wife wasnt present this time she was. She was well please with the time and effort put in to get us the right vehicle for our needs and she was also pleased that she was allowed to be on the loan with me. You are my dealership for life!

Amazing Service

I didn't feel pressured to buy a car which was awesome given the fact that the last time I bought a car, I was almost forced to buy it. Unfortunately I cannot remember the sales person I had but he was absolutely phenomenal and I would send anyone to him! He absolutely calmed my nerves in the buying process and for that I am truly grateful.

Great service and considerate staff!

Friendly, timely, respectful and courteous service as always. Their attention to detail beyond service requested is much appreciated as they noticed my license plate was expired and brought the matter to my attention. I certainly would have had a hefty fine in my near future if it wasn't for the service dept's considerate advisement.

Purchasing a car at John Hiester Chevrolet

The whole experience was excellent, we felt like we got a great deal on the exact car we wanted. Everyone made the entire process very easy. I would definitely recommend this dealership to family and friends!

Great service

We came in 2 hrs early for our appointment and they worked us right in. We were able to get out before the time my appointment was even scheduled for

Good Service

It would be nice to include a car wash with service, it may not seem like much, but the gesture would go a long way with Customers. Especially those of us who have been with John Hiester for a while and who spend quite a bit of money there.

friendly knowledgable staff

Very friendly customer service....quick service of the vehicle.Tried to sell me an 2015, I have a 2013. My SUV had better features than the newer one. I got to take the SUV home overnight. When I returned the next day it took several minutes and people to find my keys.

Professional service

Staff was polite, professional, and knowledgeable about the vehicle we purchased. There was no pressure to buy something else and what we wanted was shown to us. My wife and I were extremely satisfied with our experience at the dealership.

EXCELLENT SERVICE

This was the best car repair experience I have Ever Had. I am extremely satisfied with the service I received.

Very clean andf pleasant show room

Scott was wonderful, he was very patient and kind and went out of his way to find what I wanted in the vehichle. Would reccomend Scott to my friends and family

Great service

The service staff do their best to make you feel comfortable and that your being there is important to them.

Tahoe 2015

Howard was AWESOME. I came to the dealer in a bad mood and Howard was able to make my buying experience painless

Better service than I expected

I showed up with 2 of my children who are both toddlers. The staff was quick and easy with the process which made my life easy. Also I got a great deal on awesome silverado.

Friendly Local Dealer Who Cares!

My experience was superb! Quick, to the point, and very friendly and professional. Hats off to the staff at Hiester! Buying a car is easy and stress-free.

Great dealership, staff members, and inventory!

Scott Merritt was an awesome salesman! Very helpful. Understood every need I had and tried to do every thing possible to help me. I even recommended the dealership and Scott to my mother in law and She purchased a car from him two days later! We both drove over an hourn definitely worth the drive Thank you , Scott for all the help! We love our Equinoxes

Always Excellent

Always a pleasure doing business with the guys at John Hiester. My salesman was Brad Street, he was upfront the whole time, a stand up guy.

Great experience Everyone knew what they were doin

The sales person Joe was great. He know all about the car I wanted. And made my purchase Easy. Great Company I will be back

Sixty year old buys first new car Great experience

I was invited to the dealership for lunch and to look at a vehicle similar to one that I was interested in. At the dealership, I got to see the vehicle and take it for a test drive. I had several quotes on new 2014s and 2015s from other dealerships, some of which were for the exact (and color) vehicle I was looking for. John Heister Chevrolet did not have the vehicle in the color I wanted, so they offered me an in stock 2015 vehicle for a price close to that of a 2014 vehicle that was the color. After agreeing in the price, they provided me with a dealer plate to use until I obtained full coverage insurance. I am very happy with my experience.

Exceptional - I am a customer for life!

Can't tell you how very pleased I am with your dealership,it is overall so honest, courteous and accomodating. From the salesto the service, your dealership is wonderful!people are so exceptional!

Great service, Great people

This was such a great experience!! Billy was very knowledgeable and helpful!!! I will definitely tell everyone to go see Billy at John Hiester Chevrolet!!!

Two vehicle deal

I was treated very well, and I will be back for future purchases. I also already referred my brother to Dustin for help in buying a vehicle.

john heister

I saw the pt. Cruiser drove it loved it went in talked about the car ready to take it home . A few days later did just that. It was awesome! !!!!!!!

Terrific dealership

My experience was great. I was in and out in about 1/2 hour and the staff were very courteous and professional.

Very welcoming and efficient

I purchased my truck recently from another dealership. I was determined not to make another purchase from the dealership nearest to me but I wanted to be reasonably close to home. So I began the search for my new truck at Hiester. I was very disappointed to repeatedly be sent to Lillington by first the website and then the salesman with whom I spoke. The experience prevented me from ever visiting the dealership. I am a salesman and I have a habit of referring to the various service departments where I have worked as the sales prevention team. Imagine my surprise when your service department was such a positive.

Great experience each time

I have been taking my company leased vehicle to John Hiester for a year now. Each visit was a positive experience as I was treated with utmost courtesy and respect. I have been especially pleased to hear the contemporary Christian music playing in the background as I waited in the customer waiting area. Keep up the great work.Pat Gerstner

Great Service

Fernando was able to show me exactly what I wanted and give it to my for a great price. He wasn't pushy and let me have a great experience buying my first car!

Excellent Customer Service

dealership representative was professional and curious. He kept me informed of my process and asked me if there was anything I needed. He truly did an exception job on keeping customer satisfaction at its highest.

Great service

Airbag check message on car's system... called got an appointment for next day...issue solved in hour and a half upon arriving for appointment...On my way happy and safe. Thanks

Great Service Department, Sales dept is the worst

Great customer service from customer service personnel. However, I had a terrible experience with the sales department during a previous visit. Long story short, I was able to purchase a vehicle from a different dealership.

Great Buying Experience. Exceed expectations

An amazing experience. Salesman and manager were very pleasant and straight forward with all information. Process was quick and simple and will recommend all to John Hiester Chevrolet for their vehicle needs.

Integrity and always their pleasure to help you

As always a wonderful experience. This is the finest dealership in the area. I've never had a moments problem. Very family oriented. They try so hard to please and answer every question.

Great people and service

I have been dealing with John Hiester for about 5 years and have always been completely satisfied with their service. He has a great team working for him.

Best Dealership

At 4. Pm I did not expect to have my Cruze serviced that day.A late phone call to Dustin Simmons at 3 pm and he said, " sure, c'mon and we will take care of you"I was in and out in 30 minutes and treated royally by every member of the dealership. ( for life !)

Great products, great people, great prices!

This is our 6th purchase from John and we have always been completely satisfied! Great product, great people, great prices!

Great communications, Clients come first.

Mike went above and beyond to match my needs. I had a very tight budget, yet a lot of requirements to meet. He kept me informed on his finding since it took a couple of weeks, which I really appreciate the communications between John Hiester and their customers. Thanks again and I'm loving my new Traverse. Thanks Mike again!!!!

Great service

The guys I worked with were very helpful and we're trying to get me the best deal possible. I enjoyed working with them and will go back in the future for next car!

Inspection, Wiper problem and Key recall

Inspection was normal and you fixed my windshield wiper fluid delivery system.. You forgot to complete the Key recall for my Key. I will bring it in next oil change!st time such a slip so not ruffled

Great Personnel

Everyone at John Hiester was pleasant and took the time to ensure I was taken care of. This is the second vehicle I bought from John Hiester and I was impressed by the knowledge of the car I purchased from the sales person (he was new) and the person who explained all the electronics after my purchase. It was a pleasure doing business with personnel who treat you the way everyone should be treated. Thank you!

Great service.

As always, I was more than pleased with the service I received. It is a pleasure to deal with this dealership which really cares about its customers. I am sold on John Hiester Chevorlet!!!

Another great experience

The sales staff really work hard to help me get a new car after my other new car had been totaled. Joe McKenna was outstanding. Third vehicle I have bought from John Hiester.

TEENIE1