John Eagle Honda

Don't Bother

Let me tell you about my experience at John Eagle Honda, first I saw a car I had been looking for my wife for weeks had exactly what I was looking for. So I emailed one of the salesman (Deepak) and they had the car and was told come check it out. I thought great ill head over give it a test drive and see if it is a good car. I drive over there late after work and am told I am not allowed to test drive since it has a recall and cannot be driven off the lot it can only be turned on and sat in. Well why would I buy a car I cant even drive especially since I was hearing some engine issues already. I was told they just got the car that day and have not been able to service it but when it is delivered it will be fully serviced and wont have any engine issues. I go inside to work on negotiations not realizing I would have to maintain full coverage due to going through the bank I told them I would take a night to consider all the costs and options and may go with a cheaper car I can afford without the bank. I was told that with buying a car with them as part of the cost they provide collision coverage so if I was ever in a wreck I could get my car fixed through them after a night of thinking I make the decision to buy it and take a chance. I was told the car would not be delivered until the recall was fixed and would be provided a car until then and the check I gave them wouldnt be cashed until delivery. A week after telling me that I get a call from Tarek saying well our accountant told me we have to cash the check now even though you dont have your car yet. Well 2 rental cars, the first of which had to be turned in 1 week later and was given 2 hour notice and 2.5 months later I finally get the car in my possession. A day after I picked up the car I am told I need to go back to the office and sign something else, come to find out it was to post date the paperwork I had already signed to when it was delivered instead of when I actually bought the car. Now lets fast forward a bit first off 1 month or so goes by and the air conditioning is already acting up its blowing hot air and cold air alternating when the AC is on then I get hit by someone the insurance is still dragging their feet so I decide hey I have collision coverage through the dealership let me go that route. I email my salesman and he says yeah youre covered but why doesnt your insurance cover it to which I explained remember I said I didnt want to pay the extra for full coverage. Well suddenly all communication from their end stops. I go take a look at the part of the paperwork including the coverage and see that if you change coverage when from when you purchase the car that coverage is no longer valid. Now you could chalk this up to not reading everything and normally would be right except when they had me sign that part it was on a tablet that only had the signature line and nothing to read until it was printed out. When I confronted them about this I was told what I was saying was in bad taste and I wasnt being a good Christian. I would not recommend buying anything from here.

Service department lacking

This is my second van that I've purchased from JEH, 3rd total. The dealership is conveniently located to my house but since they have done away with the express service, there seems to be no sense of urgency at all in the service department. I've had multiple bad experiences and not sure that I will purchase another Honda because of this. There are plenty of dealerships to choose from in the area and since good service is important to me, I think I'll have to go shopping for another.

Awesome

Kevin was very professional and courteous. Service provided in a timely manner.

Excellent

Kevin Tran was excellent in every way. A great service experience. Thank you! --Posted as a service per authority of business, review written by customer.

Redemption story

I stopped by John Eagle Honda today thinking I could run in and get a part repaired. It took much longer than I anticipated. Will waiting I was talking about customer service and how i felt this experience was lacking. When it was my turn the man behind the counter was helpful but felt another employee was better equipped to handle my issue. He was correct! Not only was this employee able to fix my part quickly he also answered my questions professionally and respectfully. At the end of the interaction not only was i satisfied, i was rewarded for my patients with a complimentary replacement part. Way to rock it out John Eagle Honda!

Great service

Service was nice, I did not feel that I was taken advantage of, my advisor was able to get me a teacher discount. Will go again.

unwilling to negotiate

I went into John Eagle Honda for a used car that I had seen online. It was close to closing time on a Saturday, so I took a test drive and got the information of a salesman. I said I would be back Monday with my family member who would help me finance the car. On Sunday, I got on the DEALERSHIPS website and there was a tool to value your trade, I plug in all the information and it comes out to 3,508-4,280 dollars. I think this is a fair value for the car I have to trade, so I set up an appointment on Monday. I get to the appointment the salesman takes my keys for an inspection on my trade, times goes by he says everything is perfect on my trade except it needs new tires so they offer me 2,000 dollars. I explained that that would not be acceptable considering tires for my car would only cost about 600 dollars. After negotiations, I get them to come up to 3,500 for my trade that is still slightly less than the bottom line price the website tool gave me. The salesman comes back in with a sheet with everything listed out. The price for the car was 200 dollars more than the online offer and there were 600 dollars in "dealer fees". The exact price they were offering was $18,997 plus the $600 in fees I was aware of so around 19,600 to the otherwise online price of $18,997. I wanted them to come down $1,000 off the list price to help the cost of TTL and the unexpected dealer fees. They were unwilling to negotiate the list price at all he keep saying it's priced so aggressively. The car was listed as a "fair deal" on a scale of overpriced to a great deal on the CarGurus website. When we asked how long the car had been on the lot the salesman LIED and said "a couple weeks" that's when I knew I would be taking my business elsewhere. The CARFAX report and the online listing said it had been on the lot for at least 60 days. All I was asking for was $1,000 off of the list price and the bottom end of the trade estimate they provided. But that was considered so "unreasonable" the general manager handed me my keys on my out and basically said, "Hey don't come in here and waste our time". John Eagle Honda is unwilling to negotiate and will offer you a terrible trade in value. I had a terrible experience and would not recommend John Eagle Honda to anyone.

Professional

Kevin is professional and courteous. Much like Elo I'm most impressed with these guys.

Recall Work

I have to say, following the review posted below, that my experience in the Service Department with Devon was quite good. Transferring my service work to this dealership, my first visit with them for airbag work was quite good.

fantastic

My service attendant was fantastic. I have never had such fantastic service! --Posted as a service per authority of business, review written by customer.

Knowledgeable

Elo my service rep seem knowledgeable and explained everything to me. --Posted as a service per authority of business, review written by customer.

Excellent Place

Cody was an excellent help. He explained everything clearly and the service was done on time as promised. It was a great experience. --Posted as a service per authority of business, review written by customer.

Exceptional

I was well pleased with the service and my service advisor. --Posted as a service per authority of business, review written by customer.

Exceptional

Tony Alexander is an exceptional Service Advisor - trust is very important to me, which I am of him and his advice. --Posted as a service per authority of business, review written by customer.

Great Customer Service

Great customer service. Knowledgeable and helpful advisor, Thank you. --Posted as a service per authority of business, review written by customer.

Exceptional

Elohim Aguirre was exceptional. Thank you for your incredible service.

Customer Service is Lacking

This review is for the service department. My car (bought from John Eagle) was apart of the airbag recall so I took it in to have it checked out and chose to get an oil change while I was at it. When the time came that I needed another oil change, I realized my hood latch was broken. Being the last people to touch my car and seeing as they gave me an entire report of all the things they wanted to over charge me to fix while I was there, I figured surely they noticed they broke the hood latch. I spoke to one service technician who told me that it was not their fault and I could pay $180 to fix it and the conversation was abruptly ended. Now I understand I drive an older car and things happen but the part itself is a $15 part online and has 4 screws holding it in place. Wanting to figure out an option and assess the degree liability that John Eagle's service department had in breaking my hood latch, I asked to speak with a manager, Jesse Hernandez. I called Mr. Hernandez numerous times over the course of several days. I left a voicemail, sat on hold for upwards of half an hour, and left messages with others in his department and received ZERO response. I even went so far as contacting the Service Director who must have trained Mr. Hernandez on how to dodge calls because he too ignored me entirely. Bottom line, don't waste your time at this dealership. If you do buy a car from them, you'll be forced to encounter atrocious customer service if you never need any work done.

friendly

People are very friendly and service was great I will continue to get service here. --Posted as a service per authority of business, review written by customer.

Professional

Michael was very professional and delivered as promised. --Posted as a service per authority of business, review written by customer.

Awesome!

I have a new car, but not a Honda. I took my old Honda in to have some maintenance work done. l am giving my Accord to my Brother for his kids. I wanted it to have an oil change, new break pads etc. Tony in the service department is the best, he always takes care of me. He's a New Mexico native, and so am I. Tony the shuttle driver is also the BEST, always gets me to my destination early and on time. He knows where's going and I enjoy visiting with him. Great service at John Eagle, I will miss my service guys. --Posted as a service per authority of business, review written by customer.

Great car buying experience! DP Khanna was great!

Dealing with DP was great! End of story! Pre buying was positive! The purchase of the vehicle was smooth and there was no misrepresentation of the vehicle. It was awesome! The follow up and support after the purchase has been great as well.

Very Disappointed!!!!!!!!!!!!

I have purchased two vehicles from John Eagle Honda, the first leasing a Honda Element, second purchasing a used Toyota Camry. My experience with the both the new car and used car department were what you'd expect from a dealership - not unpleasant but certainly not something I look forward to. Why do dealerships have to function like Las Vegas, sometimes you win and sometimes you lose. My issue is that when I bought the Camry I did a lot of research, they were offering a seemingly great car at a great price. I pulled and they offered a clean 1 owner carfax. I was super excited that I found a "deal". The car has been great for me, mechnically it has functioned great. This week, though, we decided to sell or trade-in the camry and so we had it appraised. During the appraisal they said "your car has major frame damage and is unsellable".I was completely shocked. I asked how this could be since the dealership assured me it had never been in accident and there was no accident reported on carfax. Sadly, they said - this happens. BUT IT IS ILLEGAL. A dealership has to disclose frame damage. We decided to pull the carfax again 5 years later and this is what it says. In April 2009 there was an accident with major damage. Somehow that accident wasn't reported to carfax until October 2009. I purchased the car in September 2009. I have been driving around in a completely unsafe car. Moral of the story, don't trust a dealer. Don't trust carfax. Inspect. Inspect. Inspect. I wish we had some sort of recourse but short of threatening to sue we've got nothing except our voice and the ability to warn other people.

Told two different stories

I had filled out a short form internet request for financing at another dealership, without having investigated my own credit worthiness first, so when I was told after the briefest of phone conversations by them (it was a Saturday, and they were busy) that I would require a co-signer, due to lack of credit? I said I wasn't interested. I was just going to stick with the car I had, or pay cash for a later model used car (partially funded through a loan through my 401K), and give up on the idea of a new car. I decided instead, after reading the reviews for John Eagle, to go ahead and fill out their more detailed, longer form application online and submit it. Since I was supplying much more detail about my financial situation, I thought it likely there would be more of a chance of a new car being an option, and the worst they could tell me was no. I immediately got a call from a helpful and friendly young man, who I truly believe wasn't being disingenuous (ultimately, perhaps, just not as knowledgeable as he could be). I made it crystal clear at the very start, that if they were to say I needed a co-signer, I wouldn't be interested. Long story short, he told me I absolutely had a shot at a new car without a co-signer, and what would be most helpful in my situation is a larger down payment. I informed him I had some extra cash, but I had to purchase a headstone for my son (who I lost some time previously), so wouldn't know how much extra cash I would end up with at the end of that process. I told him I would be in touch by week's end with that amount. I also had/have a trade in. He said that was perfectly fine, and he would touch base with me here and there, which he did...by phone.Several days after my initial contact with this young man though, I get an email (not call), from a gentlemen I didn't know...Benny Franklin, their Internet Director. It was a typical follow up email, and I informed him where I stood. AT THAT POINT, I receive an email saying he had a finance manager review my account, and there was absolutely no way they could finance me without a cosigner...that money down always helps, but it wouldn't in my case. So, after multiple phone calls with the first young man saying a co-signer wasn't required, it turns out I was told this without my account ever having been reviewed? It wasn't even reviewed until many days later, after I was told that a new car WAS within the realm of possibility for me, and I was rather excited about it? I am the nicest person in the world, to my own detriment it would appear, and in the end was just succinctly dismissed out of hand. When I replied that Benny's suggestion wasn't acceptable, and I would just borrow cash through my 401K and buy a later model used car such as a Ford Fiesta (which are pretty affordable), I never heard another word from him. There was NEVER any kind of apology for my valuable time that was wasted, or the fact I was given misinformation at their hands. Also, wouldn't you think it a pretty bold statement to make that "money down always helps, but not in my case"? At that point, they had NO IDEA how much cash I could have come up with. None. Also, there was no offer to sell me a used car, when I said that would be my next option then?The most disappointing aspect of my experience actually? It was the further eroding of my once held belief that people are basically good and kind and sincere. It was one more time I went into a situation being completely open and honest, believing I would be dealt with in kind? Only to end up feeling like something of a fool for having done so.

Great, friendly, fair deals!

I dealt with drew in used car sales and he was really great. Friendly guy, knew what he was talking about, and gave me a fair deal on the car I purchased!

My Experience

When I purchased my certified used car at John Eagle Honda, my salesman told me he would try to track down the second key for my car. I called the next week, left a message for Mr Gutherie. I called back later that day, I was told he could not track down the key. I wished he had called me with the information. I talked to the sales manager, he told me that they could make a new key. Mr Gutherie called back the next day, he said no one informed him about the problem. He was told that I had already taken care of the key problem. He did not follow up on this problem. I was glad that they called me to tell me my plates are in. Thank you for taking care of that.

Miguel & Kelly in finance were the only good part of...

Miguel & Kelly in finance were the only good part of my experience. The lot has cars with lots of dents, dings and scratched that they don't even bother to fix. There is a 2012 or so Honda Civic on the lot with body damage with rust. That's not the way to present a vehicle used or not especially at a Honda dealer. I found that the vehicle was not ready when promised. These cars are not 100% Fully Reconditioned as advertised on there website if they were they wouldn't have rust on the body of the vehicle. The "4 hour detail process" is not what I would consider a detail at all. My car has been cleaned up better at a $5 wash. Not a professional operation. The service promised was not delivered. Very disappointed in this dealership and will not be returning and if you are looking for a new or used Honda don't stop here.

The finance manager, Rick Carrasco, was very slick,...

The finance manager, Rick Carrasco, was very slick, practiced and deceptive. He filled in the numbers on the contract in such a way that we couldn't even tell what we paid for the car. There is no way that I could ever recommend this dealership. Because of my complaint technique, the business manager Kelly Moody and the managing partner John Ingram facilitated the reimbursement of $7,194.00 in unrequested warrantees and charges. Even though the funds were deducted from my principle after 48 days of frustration and complaining, I can't bring myself to recommend this dealership to even my worst enemy, if I had one. Disclaimer: this was over the Christmas holidays, so the time frame of the funds returned is skewed, but the length of frustration isn't.

THE WORST CAR BUYING EXPERIENCE EVER!!!

THE WORST CAR BUYING EXPERIENCE EVER!!! We went to look at a specific car and we liked it. We settled on a price and then they took us to finance where we couldnt settle on an interest rate. They wanted me to sign paperwork at 11.9 %. Just last year I bought one at .9 %. I have paid on time, so I know my credit is still good. So why would I now sign for a rate 11% higher??? So I said why dont you work on it and call me on Monday if you can find a better finance rate. Okay so far so good but then w have to walk back across the street to the used car lot to get in our car and I decided to let the sales man Drew -who was very nice know that we would not be taking the car home tonight. This is where the bottom drops out! The used car manager John lost it on me. He got hysterical. Then he actually said to me You have taken up 6 hours of Drews time and now you are leaving without the car. Drew wont be able to feed his family tonight! Well, we had only been there 2.5 hours and half of that time was in finance. I offered to get pizza for Drew to take home to his family and he assured me that he would be fine. So I left WELL THE SALES MANAGER FOLLOWED ME OUT TO MY CAR SCREAMING AT ME. MY ADVICE? STAY FAR AWAY FROM JOHN EAGLE HONDA!!!! If I could give them less than one star I would!! We eventually bought from Southwest Ford in Greenville, I highly recommend them!

Scheduled a 430PM appointment online so I could get a...

Scheduled a 430PM appointment online so I could get a recall repair done on my Civic. Left work a little early so I could get there right at 430. I sit in the service garage for about 5 minutes until someone acknowledges I'm there, there were no other customers waiting and just 1 car getting ready to leave. Guy asks what I'm there for, I hand him my appointment printout, he goes to the office to check it out. He comes back and says it is too late, because the technicians are going home at 5pm. Service hours say open til 7pm, I guess that is at their convenience. Needless to say, I will never try this place again and will drive further to get service done at another Honda dealer. 0/5 stars

Fantastic!

I wanted to share what amazing customer service I had in your service department-Elo was my service advisor and was fantastic! He shared with me what to expect and the perimeter of what was going on with my car. I appreciate his time and follow thorough! You are lucky to have him on your team. -The above review was posted as a service and with the authorization of John Eagle Honda, and the comments and opinions expressed in the review are those of a customer of John Eagle Honda.

I love my new car!

Everyone was very welcoming and willing to work with me. I know they will be helpful throughout the life of my car! I am loving driving my new car! -The above review was posted as a service and with the authorization of John Eagle Honda, and the comments and opinions expressed in the review are those of a customer of John Eagle Honda.

Professional and courteous dealership

I was looking for a used car for my son and contacted this dealer about a specific vehicle we were interested in checking out. I received a prompt follow-up from the dealership and was set up for an appointment with Matt Volpi to see the car. Because Matt was still with another customer when we arrived, the Sales Manager and another sales person showed us the car and got us a set of keys so we could test drive it. When we returned to the dealership, Matt met with us and answered our questions about the car. He also showed us the Carfax report and explained what a couple of the entries were on the report to our satisfaction. The car was very clean and seemed to have been well maintained. We were able to negotiate a reasonable price on the car very quickly and without much back and forth. Once we reached a deal, the F&I guy met with us to finalize everything in a very prompt manner. This was a very professionally handled transaction and I was most impressed with the customer service we received from Matt and the other people who helped with the sale.

An excellent dealership

I had such a great experience purchasing my new Civic here. My experience was hassle and stress free. Would definitely come back and recommend to friends. Thanks Cory and everyone else at John Eagle Honda.

Top notch, will return to buy again

We recently purchased a used Honda Accord from this dealership, specifically from salesman Matt Volpi. We received what has to be the very best customer service we have ever had in a car dealership, and we've been driving a LOT of years now. It was such a relief to NOT be greeted with the annoying and manipulative "car sales talk" that one usually gets at a dealership. Matt was sincere and helpful without being pushy, and he helped us get the car we really wanted despite our relatively poor credit (thank you medical bills). Though we were a "low rent" customer, buying not a nice new car but a smaller older used vehicle, he never was impatient with us or acted like he felt "stuck" with us. That is an experience we've had at other dealerships. I intend to buy our next 20 cars from this dealership. Strongly recommend you ask for Matt Volpi.

It was a pleasure. Thanks for the help!

On a scale of 10 best and 1 worst I rate my experience with your dealership as a 10. Bill Cheek was outstanding; professional, courteous, and knows the product thoroughly. He deserves a pay raise and a promotion (and tell him I said so)! It was also a pleasure to meet you. I really liked how you guys were "straight up" with your USAA pricing, with no games that I saw from some other dealers. Overall a great experience and my wife is loving the CRV.

Impressed by the customer service!

While I understand your commission may have been limited with my transaction, your attention to detail and my family's needs was spot on. The time you took, even though it was not totally necessary to familiarize me with an already familiar model speaks volumes to your character and I intend to speak of you in this regard for some time. This purchase was not supposed to be emotional going into it, but that was changed by the time I drove out.

Nice dealership!

We were treated very well and we really loved our salesman. I love my Honda and I am enjoying it very much.

Hassle-free!

I may have a limited perspective as a first-time car buyer, but the folks at John Eagle Honda made it a hassle-free and mutually beneficial experience. Both the sales and financing teams were willing to work with me to get a deal we could all be happy with. The customer service has continued since driving away from the lot, and I couldn't be happier with my 2013 Honda Accord.

Exceeded my expectations!

My interaction with John Eagle Honda exceeded my expectations. When I walked on the lot, I was quickly approached by Danny Saber. He introduced himself and asked what I was looking for in a car. I was very specific in what I wanted and needed and I never felt pressured about looking into a car that was not for me. My best friend came with me because he knows a little more about cars than I do. While Danny did tell my friend about the more technical aspects of the car, he made sure to include me in every aspect of the conversation...something I didn't experience with a previous dealer when I purchased my first car over ten years ago.

I've been a John Eagle customer for many years now,...

I've been a John Eagle customer for many years now, and I have always been pleased with its customer service in the service department. I recently had occasion to buy a new car, and I first made contact with salesman Bill Cheek through the internet. We set up an appointment for a Saturday morning test drive of the Accord I wanted, and he was a pleasure to work with. He was knowledgeable about the car's features and took me on a good test drive. The dealership didn't have the color I wanted, and he got it for me within a couple of days. The price I paid was not as good as I was hoping for, but it was about what I expected; I don't believe there is much negotiating room on the Accord. Once the dealership had the car, the purchase took less than an hour. All in all, I was quite satisfied with the experience, and I will still be a John Eagle customer in the future.

Honest!

There wasn't one point during my dealings with Chris that I felt he wasn't being totally honest with me. We are happy with our car and me being a huge Acura/Honda fan you can bet that my next car will be a Honda, whether its for myself or my daughter.

Impressive dealer!

I had the best possible experience at John Eagle Honda that I have ever had buying a vehicle. Kelly Moody and Matt Volpi are exactly the type of men that I enjoy working with. They are not pushy nor or they in a hurry to go to the next customer. I felt completely at ease while at the dealership and had time to watch the sales floor while waiting for things to progress along. The dealership should be very proud of the sales force and finance group as I never saw anyone being hurried along. I am very impressed with the professional manner that everyone associated with John Eagle Honda presents to the customer.

This dealership deserves a 10 Star Rating!!! Obviously,...

This dealership deserves a 10 Star Rating!!! Obviously, you are in the market for a car! Are you dreading a repeat of a negative experience? I invite you to visit John Eagle Honda of Dallas. In the past 45 years, we've purchased eight (8) new vehicles. I must say our most recent purchase, a Touring Pilot at John Eagle Honda of Dallas was by far the greatest experience ever. The only thing the past dealerships had in common was they had vehicles to sell. John Eagle Honda is like no other car dealership when it comes to staff. We dealt with Craig Young online, a man of integrity, with great communication skills; no hidden agendas, making a verbal deal prior to visiting the dealership; no high pressure and no haggling. We walked into the dealership and immediately noticed something different, we felt at home; a relaxed atmosphere, with genuine friendly folks. Dealing with Craig was like buying a car from our brother. As we filled out the necessary paperwork and enjoyed several bottles of ice cold water, we were introduced to Doc Watson, another warm friendly gentleman. Then there was Kelly Moody, the Business Manager who explained finance options available to us, again warm, genuine, factual, and no pressure of any kind. As we sat in Kelly's office, we had the pleasure of meeting the General Manager (Managing Partner) Mr. John Ingram. Wow, immediately we knew why this dealership was different. From the moment Mr. Ingram entered the room, we could feel the pride he had in his product and for his people with such a straight forward, honest countenance. We truly connected with these folks, no pressure and truly felt like family. We both, throughout our time there, independently thought "I can't believe this is happening at a car dealership!" On the way home that evening, approximately an hour away, my husband said, "Wow, that makes you want to go buy another car, soon!" Needless to say, when we are in the market for our next vehicle, our first stop will be John Eagle Honda of Dallas, Texas.

So efficient!

Thank you for the pleasant and efficient experience! I told him them what I was looking for and they nailed it! That was the shortest car deal I had to do which was great because I had other things to do that day. Overall, everyone was nice, from when we walked in up to to the finance dept. Thank you so much. I love my car!

Very professional!

My experience with the dealership and sales staff was actually excellent, which I was not expecting. I will recommend to everyone I know. Very professional!!

Top notch!

This is the 3rd Honda CR-V that I have bought at John Eagle and each buying experience has been first-rate. Each time, I got a car with increased gas mileage from the last and that is important nowadays.

Well done!

Thank you for everything you did to make buying the CR-V a pleasant experience. I am really enjoying the CR-V.

Great service, great people, great experience!

We recently purchased a car from John Eagle and had a great experience. The salesman was incredibly knowledgeable and he gave us an honest evaluation of the car we were looking at. The purchasing process was very easy and we felt like they weren't trying to trick us or anything like that. The only downside was how long it took to get through everything, but considering the service and the price we got for the car, it was worth the wait. I would absolutely recommend this place if you are in the market for a car!

Should have been here a long time ago!

The entire experience was very satisfying. James (Parker) was very professional, knowledgeable and supportive of my car needs. I am totally pleased with the CRV and now know I should have witchedto Honda way before now.

This is our second time here!

Everything went very well beginning with Mark Shipman. We were surprised at how quickly and easily things moved along once we made the decision to buy; this is our second vehicle to purchase from John Eagle

Absolutely Wonderful

My experience buying my new Honda Pilot was absolutely great! Patrick (salesman) was very helpful and gave us the best price and deal out there. He was very attentive to our family needs. From the start to the end our buying experience was exciting. Will definitely return to John Eagle Honda again. I will recommend this place to my friends and family! Thanks again!

Beware. As a result of their negligence, my car...

Beware. As a result of their negligence, my car overheated and had to be towed. Took it to people i've worked with for years. They immediately noticed the radiator cap had been left off from the dealership the day before. John Eagle Honda did not take responsibility for their mistake. Further, they tried to make it somehow my fault. Horrible way to treat a customer (and Honda owner). I'm in the market for a new Honda and definitely won't buy there as a result

Do not buy a used car from this dealership. I bought a...

Do not buy a used car from this dealership. I bought a used car that had zero accidents on the history, I even took it to an inspection shop. I think they all have their pockets lined up in these shops or something.After I bought the vehicle, I noticed a slight jutting out of the front of the car.I looked closely and saw that the car had hit something in the lower bumper and that the dealership craftily used a plastic cover to hide this damage. I was never told about this.

Outstanding Service

David and I want you to know how much we appreciate you. We always know that you will be there to assist us with whatever our needs are. Let me remind you that we have TWO Honda dealerships that are closer to our home. We choose John Eagle Honda because of the excellent service they provide and the quality of the people such as yourself. The service is outstanding and we always know that we will be taken care of and not taken advantage of! We love our new 2012 Honda Pilot. This is our third Pilot (2003 and 2011) and our family has purchased many Hondas over the years. We are consistently pleased with the quality and looks of our Honda vehicles and the fact that these cars retain their value. Thank you again for your outstanding service!

Great Experience

Your staff was very helpful in listening to my every concern and desire in finding the right used car for my needs. They made sure the cars I was shown met the criteria I gave them. Every Honda van I was shown just happened to be sold while I was sitting in the car. John Hyland (I not sure how to spell his land name) was determined to find a great deal for me in spite of how fast these vans were being sold. He found a beautiful Honda van for me at a great price. I absolutely love my van and I appreciate the time and effort each member of the John Eagle staff put into my auto buying experience.

Happy

I'm so happy and proud to say that I am a new owner of a red 2 door Honda civic. I was given Hal Millers name by a work referral he works at another dealership and does a lot of business with my father. I'll start of by telling you this car buying has been a long and tough battle between my father and I. We were not agreeing on anything and I had been to I think every dealership in Dallas from Volvo to Toyota!! What I wanted was a Honda accord coup. The problem was my father was buying the car. When I went to see Hal about the car with my father, I can't tell you great Hal was. I ended up getting a civic. my father and I were so impressed with the customer service. My father even mentioned that he has never had a dealership call after the purchase was made to check on how the car was. And go to such a great effort to make sure we were happy. Hal, Doc and Kelley made our purchase, enjoyable, fast, and delightful.

5th time around

This CRV is the 5th car we have purchased from Jack A. and John Eagle. We have always been treated fairly & not pressured by Jack. The dealership is well run and we've used the service dept. these years also. And have had occasion have used the body shop in the past.

Wonderful Experience

I had a wonderful experience at John Eagle Honda when I bought my first CRV there 2 years ago from Ross Iver. We kept in touch and when the new CRV came out I went in to see Ross. He gave me a great deal I could not pass up. He inspires confidence and trust in his customers and he is always available to answer questions and help. I will always be a Honda fan because of Ross Iver.

Outstanding

My experience at John Eagle Honda was great! Reatha was a big help in finding me a car and working out a deal that I was comfortable with. Thank you all so much for making my experience a good one! Doc, you have my permission to post my review. Thank you so much for your help.

Do not trust this dealer for the used car ,advertised...

Do not trust this dealer for the used car ,advertised car on web do not exist on the lot ! Never trust them ....!!! And most cars are with a problems.

Thank you

The salesman, Bradley White was very good, very patience.

Excellent service Dept. Knowledgeable, Quick

Had to get the honda accord serviced for a recall on the ignition switch. Booked an appt. on-line and Took it in the next morning. EVEN THOUGH I was two hours late for my appointment time I'd booked, they greeted me like a V.I.P. and had lunch for free while I waited in their clean lounge but not for very long. The turnaround time was surprisingly very short. Left satisfied with the repair and new Free of charge parts installed correctly by a tech at a dealer which is capable, friendly and inviting. I'll definitely give them my business in the future and feel confident recommending this dealership's service department to anyone!

I have always gone to this dealership because they take...

I have always gone to this dealership because they take great care of me. On this visit however, the gentleman that usually handles my servics was not there and I was fine with working with someone new. My service was mediocre at best. Not the great treatment I'm used to. My issue: they didn't inform me of the condition of my vehicle (brakes) until the check-up and oil change was complete and my car was sitting there ready to go. Then asked if I wanted to stay longer to have the additional services completed. All while forgetting to complete a state inspection and charging me for a tire rotation. NTB doesn't charge for a tire rotation with an oil change. Not sure if I will be coming back to the dealership unless they can offer me some savings over their competitors.

They quote me a drive off price in the email. When I...

They quote me a drive off price in the email. When I went in, they told me the vehicle they quoted me was sold. Funny thing is I called and check the vehicle availability before I drove to the dealer. When I was in the dealer, they didn't inform me the vehicle was sold instead wasted my time to test drive another vehicle. Not until we ready to sit down and ready to buy the vehicle, they revealed the vehicle was sold. Anyway to me, it's very dishonest. Make me think twice buying from this dealer.

Thankful for the great service!

All I can say is THANK YOU for everything. I have nothing negative to say about my experience there with you all at John Eagle Honda. I appreciate very much how everything was handled for me to get my new car. Being that I lived out of town I believe you all helped me as much as possible over the phone. I am so grateful to have had the experience of buying my new car there with you James, Max, and Cheryl. I thank you so much for everything! And yes I'll be more than happy to be a friend of yours on facebook! Thanks again!!

My car has never been anywhere else for service. Mike...

My car has never been anywhere else for service. Mike Zamora helped me on several occasions and I have always had exceptional service. Mike and the other service employees have been professional, helpful, courteous, helpful, and honest. They don't push for lots of extra expensive bogus repair work but are clear and helpful about any additional work that needs to be done. The multiple experiences I have had with Mike and all the others at John Eagle keep me coming back. I rate them a 10.5 out of 10!!Thanks!

My experience leasing a Civic for two years was, in fact,...

My experience leasing a Civic for two years was, in fact, wonderful. The sales persons did their best to reach convenient deals, and I enjoyed my "rally-red Honda" all along. (Of course, having excellent credit history helped too with fortifying good communication). While at some point I had a concern regarding the prior down-payment, the finance manager Kelly Moody proved an exceptionally helpful and wise interlocutor who mitigated all issues in the most professional manner; he offered straightforward business advice in a frank manner that I appreciated a lot (since I'm always a bit on the watch in marketing environments). This office has provided continuous assistance, offers, and updates thus far unlike other dealerships I've ever bought from. I look forward to upcoming Honda models, will certainly use their services again.

Although at my most recent visit I noticed some new faces...

Although at my most recent visit I noticed some new faces in the service dept., I was fortunate enough to be able to work with Mike again. He has always been prompt and respectful with the services required for my vehicle. It appears he gets along well with the technicians which carrys over to his customers. Not only does he work well with me but other customers, while in the waiting area, have also commented on his attentiveness. Hopefully the "new faces" pick up on the customer service we've been accustomed to and hopefully they give us a reason to continue returning here for service.

I was introduced by my friend to this dealership. Get my...

I was introduced by my friend to this dealership. Get my first car here recently and the overall experience is great. Price is competitative compared with other Honda dealerships in town.

A few months ago, I had my car serviced at John Eagle...

A few months ago, I had my car serviced at John Eagle Honda and the overall experience was amazing! I was new to Dallas and called around for estimates, they had the most competitive pricing. Adam, the service associate was of great help and very friendly. I would recommend John Eagle Honda to anyone in the Dallas area!

Quality customer service and honesty are the factors that...

Quality customer service and honesty are the factors that bring a positive outcome and experience with Honda service. The honesty of what needs to be worked on now, what can wait, and the time to go over what has been done results in assurance Honda makes sure that safety and reliability remains. Mike Zamora always provides the loyalty of that type of customer service.

My husband and I visited three dealerships last Saturday....

My husband and I visited three dealerships last Saturday. We were highly impressed with John Eagle Honda. They offered a better deal than the other dealerships. Reatha and Bill are professional, friendly, and funny. They made the buying process very easy and painless. I was greatly appreciative when Bill assisted me with returning my rental car. When it is my husband's turn to purchase another car, we will be back.Thank you!!!!

Had a very positive experience with Sales (Lawrence...

Had a very positive experience with Sales (Lawrence Franklin and Benny Franklin) and Finance (Kirk Cooley). I've bought only Nissans for 19 years, but decided to give Honda a try. I went here on the recommendation of a friend even though it is not the closest dealership to where I live. They were friendly without being pretentious or high pressure. The pricing was fair and flexible. Do your research and shop here.

We had an excellent experience at this dealership,...

We had an excellent experience at this dealership, honestly the BEST experience I've ever had! They are extremely competitively priced, actually probably the lowest in the area. The customer service was excellent, they new every detail about each car and they did not try to "sell" you anything which made the experience enjoyable and stress-free. I would HIGHLY recommend this dealership and both Lawrence Franklin and Benny Franklin. They had great cars, it was a very easy process and again, the prices were the lowest, and most fair, that I have seen in a long time. Thank you John Eagle Honda and I will definitely shop here again.

Jeremy in used cars is terrific. He was knowledgeable,...

Jeremy in used cars is terrific. He was knowledgeable, courteous, and helpful. He assisted me in finding the best car for my lifestyle.Rick in finance is a terrible representative for the dealership. He is condescending, demeaning, and deceitful. I will not go back to John Eagle for anything except maintenance on the car. When I need a newer vehicle in the future, my experience with Rick has convinced me to shop anywhere but John Eagle.

We had dealt with Lawrence over the internet and phone....

We had dealt with Lawrence over the internet and phone. Told him we would be down on Sat. afternoon. Met us at the door and was very couteous and friendly. Had our CRV ready, detailed and full of gas ready to go. Went over everything on the car, explaing every detail to us. Went in to see Rick, ater explaing all the details on his end to us, warranty,etc. We were ready to pay for our car and get outa Dodge, so to speak. Both of these guys went out of there way to earn our business and we appreciate that very much. Really good buch of people to deal with.

I bought a new car from this dealership a month ago. I...

I bought a new car from this dealership a month ago. I find it VERY dishonest that they presented me a price that has monthly payments which included an extended warranty WITHOUT INCLUDING THIS AMOUNT in ANY part of the offer. If I didn't know what my monthly payment should have been, I would have signed off on that offer. Fortunately for me, I had a blank check that had an "TRUTH IN LENDING" section which clearly indicated the loan amount, interest and monthly payment.I find this very shady.The worst was the HARD SELL of finance on the bumber-to-bumper coverage. I don't think they would have let me out of that dealership without buying that. In the end, I did buy it...BUT THEY DIDN'T GIVE ME ANY BROCHURE for that $1300 hard sell. NOTHING...nothing on my supposed one-page contract on scheduled maintenance regarding what kind of failure...for how long...for how many. HOw many dings...when to report. WHAT is up with that?I looked over my mail and there was no correspondence regarding what I bought for $1300. I'm overall VERY disappointed with this dealership, I could have walked away if it were not for already waiting for almost 2 hours in their waiting room and wasting my whole Saturday.Perhaps I was expecting too much because their supposed good rating on this site..but they were clearly just the best of the worst dealers in the metroplex.

Since I bought my car at John Eagle, I have never gone...

Since I bought my car at John Eagle, I have never gone anywhere else for service. Mike has been my service rep. on several visits. I am greeted with a smile and feel welcomed...never a hint of "oh no..more work". Always quick and friendly. Waiting room is welcoming, car is usually ready earlier than promised. I would not think of taking my Honda anywhere else for service!

Micheal Zamora was able to assist me my 3 last visits to...

Micheal Zamora was able to assist me my 3 last visits to the service dept. He is knowlegable and obviously has experience with Honda vehicles. This is my second Honda Accord. I plan on keeping this one. Will continue to service my Honda Accord at John Eagle and working with Micheal.

My experience was very positive and relatively pleasant...

My experience was very positive and relatively pleasant due to Mike Zamora who took great care of me. He was very friendly and patient. I will continue to use this dealership because of his great service. Mike Zamora was really patient explaining my different options and what he suggested that my car needed.

He was very friendly and informative about Honda's...

He was very friendly and informative about Honda's products and services. He went above and beyond excellent customer service. I will definitely ask for Lamont for my future service needs. I like to get what my dollars pay for and Lamont did an excellent job. Thanks Lamont!

We came to John Eagle Honda for ads that we found on the...

We came to John Eagle Honda for ads that we found on the internet. We were impressed that the stock listed on the internet was actually there in the condition listed and the prices as quoted, were honored. Bill Cheek was friendly, educational, honest! What more could we ask for? Well, he took time to show us all the details, wash the Pilot for us twice and even more filled the tank full of gas! We were set to go! Awesome experience with Bill and Rick in financial. They made shopping and purchasing a newer vehicle a sweet deal!

Lamont J. has been my advisor for the last two service...

Lamont J. has been my advisor for the last two service visits. He makes it a pleasure to bring in the car because he's honest and to the point. He always outlines the recommended service items and is not pushy if I decide to wait or have them completed elsewhere. Each time I bring in my car his estimated wait time has been been spot on -- getting me in and out in quick fashion! And, when I ask about the costs for upcoming service needs he is always friendly and quick to provide me with an estimate for budgeting purposes. I will not hesitate to bring the car back and have him guide me through the next check-up.

I had an amazing experience. I have a family ministry as...

I had an amazing experience. I have a family ministry as a biblical family coach. My car was totaled and one of my families, without my knowledge, chose to buy me a new car. Only God can do that! Both of these individuals worked to make it possible and then made me feel like it was my money that purchased the car. I was treated with such respect. Chuck was amazing. He was so personable and articulate. Chuck represents your dealership with much integrity. He has unusual people skills. Ross was very open and knowledgible. He too was such an easy person to work with. Great experience. karen hobart

I was greeted promptly by Mr. Jennings when I arrived. He...

I was greeted promptly by Mr. Jennings when I arrived. He was extremely helpful and knowledgable from the time I came until I left. He recommended some maintenance services, gave me accurate time frames and kept me well updated. My car is running much better. I will definitely be back.

Michael was very helpful and made sure I was comfortable...

Michael was very helpful and made sure I was comfortable during my wait time, pointing out the area with the most comfortable seating --- definitely a treat for me since I had worked all night and had not yet had any sleep !I always find the staff here to be friendly, courteous and knowledgable.Thanks,Kathleen Mc Lean

This was my second time coming in for my regular ckeck up...

This was my second time coming in for my regular ckeck up for my 2009 honda accord. Mr. Lamont was my advisor again and he did a wonderful job in helping me. Several other things needed to be done with my as well to my car and he gave me the prices and let me know what was the most important things needed to be done.

The sales process at this dealership was poor. I was...

The sales process at this dealership was poor. I was paying in cash (writing a check) but still had to wait over two hours for all of the "paperwork" to be accomplished. Unacceptable. I was also given a "We-Owe" for the navigation manual and the "CR-V" emblem that was missing off of the liftgate. This was on Feb 21, 2011. After multiple phone calls to the dealership over the course of 8 weeks, I still had not received the owed items. Finally, after many failed assurances that it would be "taken care of", I called and asked to speak to the manager, Bill Hunt, and was assured that the items would be going out within 2-3 days. This was on April 12. Finally, on April 19, after not receiving the items, I called and asked to speak to Bill. I had been calling every weekday since the 12th of April to check up on the status of the shipment with Bill. When I spoke to Bill on the 19th, he seemed surprised to hear from me. It turns out that someone in the pre-owned department had been answering the phone as Bill Hunt and led me to believe that I was speaking to him and that he was handling it. It turns out that was not the case. THE PEOPLE AT THIS DEALERSHIP ARE LIARS. If they cannot be trusted with a simple task like sending a paying customer something he is owed at the time of sale, they absolutely cannot be trusted when it comes to doing any type of business with them. THERE PEOPLE ARE NOT WORTH DOING BUSINESS WITH AND ARE NOT TO BE TRUSTED. AVOID JOHN EAGLE HONDA.

I originally brought my car in to the dealer a few weeks...

I originally brought my car in to the dealer a few weeks ago looking for an oil change.I was a walk in with no appointment and was greeted promptly by Mr. Jennings.He walked me out to my car and gave me quick feedback to my car, it's proper oil type and what I should look for in the future. He also gave me a time frame for when I should come back in for an oil change.I came back today to get my oil changed and tires rotated.Lamont was ready for me, took my car and showed me to an area where I could get some work done while waiting on my car.The car was ready quicker than the original estimate, a pleasant surprise.Lamont has been a complete professional in my dealings with him and his customer service is well above par. I work in the customer service industry and am rarely satisfied with the level of customer service I find.

I appreciated Lamont checking my records to see a benefit...

I appreciated Lamont checking my records to see a benefit that I wasn't even aware of, which saved me money. My car was ready when promised. While it was an overall positive experience, the coaxing to fill out this survey online was excessive. Even so, I will return.

I went to get my oil changed and went through the express...

I went to get my oil changed and went through the express service. I was given good service. The guy was very knowledgeable. He rotated my tires and I was taken care of. I liked the one on one service given. He had me in and out in 30 minutes. I appreciated that.

John Eagle and Ross Iver are the Greatest! Over the past...

John Eagle and Ross Iver are the Greatest! Over the past 12 years, our family has driven Hondas. We have used 3 different dealerships, but John Eagle stands out so far ahead of the others because of the friendly, knowlegeable and exceptional customer service. The overall Experience was great! While in Dallas, my window fell down into the door. Lucky for us John Eagle was the closest dealership to us. We went in for the repair and walked out with a '11 Honda Accord with navigation. ROSS IVER took care of us. His expertise, knowledge of cars, and the excellent customer service he provided helped us to make the decision to purchase. Being technology challenged, I was ready to take a hammer to my navigations system before I was able to come back for my "class". Ross patiently went over every aspect of my car step by step and even followed up to check on me as I shopped in Dallas. After his "class" I feel confident to correctly use my navigation system as well as other great features of the 'll Honda Accord. Even though we have to drive over 90 miles to John Eagle, it is truly worth it. I HIGHLY RECOMMEND JOHN EAGLE HONDA. Ask for ROSS IVER! He is the BEST!

This is my second time bringing my Pilot in for routine...

This is my second time bringing my Pilot in for routine service with Lamont. He is always extremely courteous, friendly, and lets me know exactly what is going on with my car. I will always make my service appointments with him and will always come to John Eagle Honda for service and when it's time to purchase my next vehicle!

I came in to get my oil changed. Lamont was the employee...

I came in to get my oil changed. Lamont was the employee who worked with me. He was extremely professional and helpful. He also looked up if the oil change would be covered under the plan that I had initially purchased. The price for the service was fantastic... I paid nothing.The whole experience was great. I highly recommend Lamont and the Service department at John Eagle Honda of Dallas.

Lamont was extremely helpful with the issues I have and...

Lamont was extremely helpful with the issues I have and his service has encouraged me to come back. Thanks. The dealership is excellent! I wish I had purshased my car from there, but I ended up purchasing my CRV from David McDavid in Irving. Good service!

This is the second time I have brought my Volvo in for...

This is the second time I have brought my Volvo in for oil change, maintenance, and service. Lamont was highly recommended to me and he has been very professional and courteous both times. He is extremely friendly and honest and I know that I am going to get the best deal and service in town. I feel so comfortable taking my car there and know that he can be trusted. I will continue to come to him for any of my future car needs. He is a wonderful asset to your dealership.

We went in for a basic oil change, but instead ended up...

We went in for a basic oil change, but instead ended up leaving with a car that performs just like new. We were approaching our 60,000 maintenance and the technician we were speaking to recommended making all the necessary repairs. The technician was very knowledgeable and helped us make an informed decision. Also, since we had originally came in for an oil change, he offered us additional discounts on the remaining work to be done. I just wish the wait time would have been better communicated since we lived only a few miles from the dealership and would have rather been called to pick it up instead of waiting in the lobby.

I now live very near this dealership but I used to drive...

I now live very near this dealership but I used to drive from Plano to bring my car to John Eagle for service (and I'm pretty sure there's at least 3 other dealerships closer to Plano than this one). Highly recommended and completely worth crossing county lines for.

Our transmission failure on a 2002 Accord 4cyl is not...

Our transmission failure on a 2002 Accord 4cyl is not uncommon (if you Google it) but Honda's 'official' support of our particular car did not apply, despite many problems documented. Nonetheless, when our transmission failed at 51K miles, despite the car being 9 years old, I asked Mr. Alexander to hit Honda for some support based on our research indicating problems with the transmission. Tony came through and we got a new transmission at a substantial discount. I am satisfied. Making it easier was that we DID have all the service records for the car showing transmission issues beginning near the end of the official warranty. All of these were done at Honda dealerships. The records also showed that we had missed a fluid change (due to time, not mileage.) Oops, but I am glad that Honda stepped up and did not beat us up over it.Mr. Alexander also pointed out that we had missed the timing belt service. It too has a time limit (8 years) regardless of mileage. Right again, so we did that, too. (When the timing belt on a Honda breaks, its adios engine). Finally, I mentioned to Tony that the cruise control was inop and that turned out to be a simple (cheap) adjustment.I don't know if John Eagle service is more or less expensive than other comparable outfits, and I don't care. When my daughter called from some parking lot in North Dallas with a dead car, I called John Eagle, talked to Tony, told him the situation and drove over to pick her up. He coordinated the tow and everything else to perfection. When we picked up the car, she thought the seat was soiled from the service. Tony got it cleaned up pronto.It sucks to know that Hondas can have serious mechanical issues. Its worse to find that MINE quit but was not on one of the 'bad' lists. Its even worse that I, yes I missed some scheduled services. Its even more worse toting up the undergraduate, medical school and residency expenses coming down our way. The Accord MUST make the trip. Car expenses suck but with the very competent Tony Alexander on our side, I think we'll make it.

I must admit it takes quite a bit of enthusiasm and...

I must admit it takes quite a bit of enthusiasm and greatefulness to take action in commending service I receive. This case is particularly special. I greatly appreciate the service and attention received by Lamont at John Eagle. Overall service was exceptional. I appreciated the attention to detail as well as the opportunity to learn more about what my vehicle may need in the future, in terms of service. Lamont gave me sound advice and the quality of care in all times of service was greatly appreciated: At reception, during service and at close of transaction.Thanks John Eagle.Brandon

I have brought cars at John Eagle Honda since 1982. ...

I have brought cars at John Eagle Honda since 1982. LaMont Jennings is a excellent service advisor and more imporant a man with character. He is kind and sincerely cares about the customers needs and service he provides. He is very timely and achieves his schedule which is an asset to Honda dealership and to customers.Nothing is left to be guessed or assumed. He guides you step by step in what is going to take place. He always goes above and beyond my expectations each and every time.

I have been a Honda owner for eight years, and I am very...

I have been a Honda owner for eight years, and I am very satisfied customer. The last two times I have had my car serviced, I have had the opportunity to have Lamont Jennings to assist me. Lamont is wery thorough with his explanation of the service. He also assured me that my Accord would be serviced in a timely manner. Lamont is a valuable asset to the John Eagle Honda family.

When I had called looking for a new service department,...

When I had called looking for a new service department, Service Advisor Michael Zamora assured me that John Eagle was it, so I came. He and the staff were so friendly and professioanl to us and my car. After servicing, Mr. Zamora even stayed late just to make sure I could get my car the same day. He's a star performer. Anway, I now love my new service dealer and we especially esteem Mr. Zamora and the staff. He was right, I found my S2000's new service center at John Eagle Honda and perhaps a lot more.Sincerely,Cesar & Marlene Moncada

I have come to John Eagle Honda for 2 years. This is the...

I have come to John Eagle Honda for 2 years. This is the first time I felt toally personal service. I was taken to work right away, being a nurse and needing to be on time! I had total explanation of services done and the answers to all my detail questions. In the [ast, I was always told they did not have the details to my services and my reciepts never showed details. Made me wonder if the services told to me were really done. Today, Lamont reviewed all details and showed me all the printouts of services and systems reviewed. I plan to do all myservices with Lamont.Thank you so much,Rene' Matzko, RN

Ross was great to work with. He had answered every...

Ross was great to work with. He had answered every question we had and help be convince my husband that this was the car we needed without being to pushy. He helped us get the price we wanted without getting frustrated at my husband not really sharing what price he was looking for. Ross told us that the mechanics at this dealership were very skilled since they work with Aston Martins and he went on to explain why this was. Ross wanted to make sure we had everything we needed from a test drive to a bottle of water. I love that I get to go back and take a little "class" on how everything works in my new van. If any of my friends are looking for dealer and an amazing car sales man I would recommend Ross.

Ever since I purchased my Honda at John Eagle I was...

Ever since I purchased my Honda at John Eagle I was overly impressed with the service and it seems to get better time after time. Today was especially great for me due to the fact that I was on a time constraint. I expressed the importance of getting done by a certain time & Lamont was sure to keep me within the time I stated. Although my car was not ready by the stated time, he was able to get me a loaner car so that I could make my destination. When my car was finished he was sure to let me know & even offered to bring my car to me. This is the quality service that keeps me coming to John Eagle! Lamont was a dear from the moment I pulled up to the moment he left my location with the loaner car. Always a smile and excellent energy! He will go above and beyond for his clients and for that I am truly grateful!!!Thank you John Eagle & Lamont for your excellent, superior service.

This is the 5th new car that I have purchased and the...

This is the 5th new car that I have purchased and the first time I can honestly say this was a pleasurable experience. My sales (Ross Ivers) person was very friendly, knowledgeable and patient. Matt in finance explained everything in a very understandable way and treated me with awesome respect and never tried to pressure me into anything. I purchased a 2011 Honda Accord Coupe and couldn't be happier! Thank you Ross and Matt and John Eagle Honda of Dallas!

For the past year that I have had my Honda, I always...

For the past year that I have had my Honda, I always bring it into John Eagle. I have never had the kind of customer service that I have with Lamont. First I never have had someone give me their card after a service and tell them I can call them with any questions or the next time I want to come in for another service. Lamont always has a smile and is always helpful. Even if something cost a little more I would come back for the customer service alone. Lamont you are the best. Deborah Cuzalina

Mr. Lamont Jennings is my go-to man in the Express...

Mr. Lamont Jennings is my go-to man in the Express Service department.He's professional, quite personable, and knowledgeable of my Ridgeline, thus detailed in explanations of service required. The entire "behind the scene" crew is quite expedient in taking care of my truck's needs. Upon my last visit, my Ridgeline was in need of 5 items requiring several hours of work. Being disabled this would have been way beyond my pain and comfort level. Lamont suggested a John Eagle complimentary ride to my nearby residence until the service was complete. I was quite appreciative of his thoughtfulness, though not surprised. I've been in for oil changes, inspections, tire rotations, alignments, etc. Each and every time my experiences with Lamont handling my service needs have been exemplary.

Just as HONDA is a quality, dependable and valueable car;...

Just as HONDA is a quality, dependable and valueable car; so is Mr.Lamont. He gives great personal service and demonstartes professionalism. His patience and knowledge were very much evident even in an quick service atmosphere. He was thorough in the needs as well as the longevity of the car's service. Lamont is an asset to the John Eagle Honda dealership. This has become my #1 go to dealership b/c of this experience.

My mother had some questions about the operation of her...

My mother had some questions about the operation of her new Honda CRV. She had an issue with her battery and the headlight setting. (Her battery was checked out and the car was washed and vacuumed.) We dealt with Lamont in Express Service. He was friendly as well as being patient and professional in dealing with questions. He helped her resolve the issues and explained how a couple of things worked. There was no charge.

As stated above, all the criteria was excellent as well...

As stated above, all the criteria was excellent as well as the speed in which the service was performed. Lamont makes the visit easy and positive. I'm not sure what else needs to be said about this other than I will keep going back there for the regular service for my car.

My visits to John Eagle for service on my automobile is...

My visits to John Eagle for service on my automobile is always a pleasure all due to Lamont Jennings. Lamont has excellent customer service relation skills which is very rare these days. He makes you feel welcomed and relaxed while service is being done on your car. He keeps you updated on what is going on with your car and lets you know how much longer it would be before it is ready. Lamont takes his job very seriously in meeting the customer needs. Lamont's quality of work is excellent and always with a smile. If I was asked to vote on the employee of the month or year my vote would be Lamont Jennings. Keep up the excellent job.Michael Gunn

As a full time student at Texas Woman's University...

As a full time student at Texas Woman's University College of Nursing Parkland/Dallas campus, finances can be tricky in your senior year of clinical sections and lectures. My fellow classmates and I invest over 80+ hours a week which makes having a side job nearly impossible. Needless to say, when it comes to matters with dealing with your car. It can be expensive. This morning I needed an inspection sticker and few other items to be taken cared off on my vehicle. I was greeted promptly by Mr. Jennings and we worked out a plan for getting my car inspected. As with any inspection, the technicians realized I needed new tires. Mr. Jennings apprised me of all the things that my car needed to have done in order to pass inspection. He cut me a deal with some extra items and ensured that he was keeping the price down to fit my "poor student" budget. He came back with some numbers that were in my favor but my car was needing to be in the shop longer. Fortunately, I had my books, laptop, and INTERNET to surf and study. Plus, John Eagle provides some finger foods to keep this brain working! The time flew by and in a couple of hours Mr. Jennings showed up to tell me that my car was ready. I was surprised. It seemed that he took 2 hours off the time stated. This type of service and amenities is what I look for. Forever a John Eagle customer with individuals like Mr. Jennings working there!

I came in for a standard oil change to the Quick Service...

I came in for a standard oil change to the Quick Service side of the dealership and was pleasantly surprised at the professionalism, courtesy, and speed of Lamont and this side of the dealership. I was informed that I was due for a 60,000 mile check up and told what it would involve. I was given an initial quote for the services while Lamont looked up my history. He determined that I had already had many of the services done already that were part of my check-up. I ended up only needing 2 out of 5 of the services. My total cost was WAY lower than quoted and it only took 45 minutes to complete everything, which was WAY faster than quoted at 1 1/4 hours. Lamont was also able to offer me a discount on my oil change. I have dealt in the past with the other side of the dealership and always come away paying way more and waiting way longer and dealing with more issues. The Quick Service side was a real blessing and I was thankful for the ease, convenience, and price.

I came into this shop to get an oil change several months...

I came into this shop to get an oil change several months ago and Lamont Jennings was the person that helped me. What stuck out about Lamont was his smile and his friendliness but later his knowledge of the car and what I needed was an added plus. Now when I come in the shop, I look for Lamont and there he is with his smile and ready to help. Normally when an person tells me I need something else other than what I can in for, I question in my mind... "do I need this", but never with Lamont. He explains what I need and why. That is why it is always easy for me to say... Yes, you can do that also. With my previous Honda's, I would eventually go some where else to get an oil change but that won't be happening. I will not go anywhere else to get my car serviced and I will also ask for Lamont. I also like the customer service provided while waiting, the coffee, donuts and tv. Thank you.Toyce Parish

I brought my car in on Saturday and the service I...

I brought my car in on Saturday and the service I received from LaMont Jennings was exemplary. He kept me and my wife apprised of the progress of the work being performed with regular updates. He was knowledgeable and very courteous. I submitted a survey on Saturday, but in the chaos at home (I had home repairmen doing some work ), I inadvertently gave LaMont and John Eagle Honda a low rating, but I did give the proper praise. LaMont and John Eagle deserve the highest marks for friendliness, courtesy, product knowledge, and professionalism. Please refer to my comments only on the earlier survey.

The customer service we received at John Eagle of Dallas...

The customer service we received at John Eagle of Dallas was EXCELLENT. The entire staff made us feel welcomed. Jack Averitt was exceptional in finding the very best deal for us. He was genuinely concerned that we were happy with our quote and purchase. He was very thorough and knew everything about the CRV and other models we had questions about. At the end there was absolutely no haggling! We let them know what we could afford and they made it happen. It was obvious that this dealership works as a team because other sales people and staff asked if we needed anything i.e. something to drink. I know this is minor detail but it meant a lot that they knew we were working Jack and just wanted to make sure we were comfortable. Jack and the entire finance team are top notch professionals and customer service like this is just rare and I feel they should be commended for their hard work and professionalism. We will definitely be referring our friends and family to them. Sincerely,Efrain & Veronica Garcia

John Eagle has made a customer for LIFE!!! I can not...

John Eagle has made a customer for LIFE!!! I can not believe how easy they made the car buying experience for my family. We gave a specefic down payment, monthly payment, and vehicle and the sales guy Bradley said he found a deal. When we arrived at the dealership it was JUST THAT. We test drove the vehicle and it was sign and drive. There was no second questioning about any amounts or figures. EVERYTHING WAS IN LINE! We were blown away by the friendly staff, the dinner catered and the service. I am proud to offer free adervertisement to anyone in need of a vehicle GO SEE JOHN EAGLE HONDA OF DALLAS!!!

Great customer service is always provided with honest...

Great customer service is always provided with honest answers and information based on needs for honda accord. Also great service to provide car wash each time car is either checked or service. Brings security to know how well car is taken care of to continue to safety when on road :)

The customer service was excellent. The employee that...

The customer service was excellent. The employee that took care of my service was very friendly and nice. He explained to me what the service lights meant and was able to explain to me very well what my car and needed. Every time I need to go, Mr. Zamora takes care of my service and I always receive exceptional customer service. Thank you for having people like him working for you.

I recently relocated from California and this dealership...

I recently relocated from California and this dealership was recommended to me by a coworker for my maintenance. I went in for an oil change and a 15,000 mile service. The price for the oil change and service was in line with what I expected. Lamont was the employee I worked with and he was very friendly and mindful of the fact that I came in for the service on my lunch break. He promised that I would be in and out in an hour and he was right, which I appreciated. I will definitely be going back to John Eagle Honda for all of my future service needs.

Great service and the customer care was simply excellent....

Great service and the customer care was simply excellent. I had classes to get to and the service was quick and perfectly timed. I will definitely be back and I would recommend this dealership for the service and maintenance they provide. Thank you so much.

Each time I have brought my car in for service. I have...

Each time I have brought my car in for service. I have had the best customer service. My service is always completed in the allowted time as quoted. Teh quality of work is good. My car is clean and vacuum each and every time. Yes I would recommend this dealership to all my friends and family members.

Advisor was very friendly, explained the work that needed...

Advisor was very friendly, explained the work that needed to be performed on my 2010 CRV for the $15,000 mile recommended service. All work performed as agreed. The overall experience was very positive. The price seems a bit high for oil change, tire rotation, and transmission service. That would be the only negative comment I have about the experience.

Every time I attend John Eagle Honda I get A+ World Class...

Every time I attend John Eagle Honda I get A+ World Class Customer Service from Lamont Jennings. He is always helpful, knowledgeable, and honest. Lamont treats me the same every time I come and is able to get me on the road at a decent time. He is very interactive with all of the customers even if he is not their service rep.

My husband and I are always leary of the car buying...

My husband and I are always leary of the car buying experience -- we've never really had a good one and find car salespeople/dealerships to be pushy and over the top. So, before we went, my husband called John Eagle and asked to be paired with a low pressure sales person who was knowledgeable, but understood that we were not planning to buy a car that day. We walked in and met with Ross Iver and immediately felt comfortable. He was extrememly knowledgeable about the 2011 Honda Odyssey and was willing to spend as much time with us as we needed. In fact, we felt so comfortable, we decided to take the jump that day! Everyone that we came in contact with at John Eagle was extremely friendly and helpful and worked hard to make our car buying experience as painless as possible. The dealership was clean, the salespeople were professional (no standing in a huddle smoking!) and the finance experience was easy. We will definitely recommend this dealership to friends and will use them again!

Lamont Jennings is the most professional service advisor...

Lamont Jennings is the most professional service advisor I have dealt with. I bring my Acura TL for service here and could not ask for better customer service. He is straight and to the point, does not try to pressure me into "extras". Lamont makes sure to keep me abreast of how long my car will be in service department and the fees for services are what he estimated on my arrival.It is a pleasure working with Lamont. Lamont, keep up the good work. Margaret Vasquez-Ziweslin

Lamonte was attentive and on time when I arrived for my...

Lamonte was attentive and on time when I arrived for my scheduled appointment. He explained all the services that would be completed on my 60,000 mile check up. Lamonte contacted me immediately when there were additional services that also were recommended. Lamonte explained those in detail as well and discussed priorities of repairs. When I picked up my vehicle, Lamonte had all the paperwork ready and went through the items again for complete clarification. I would recommend all my friends and family to this location for repairs/maintenance.

I have gven this rating due to the great service I...

I have gven this rating due to the great service I received from Lamont Jennings. He was very helpful, and the two and half hours I waited he kept me informed regarding my service. He was very helpful in making sure I received some reasonable discounts.He was outstanding in service and professionalism.

I've been getting my 1999 Accord serviced at Eagle Honda...

I've been getting my 1999 Accord serviced at Eagle Honda for a few years now; I have always had great service here. I decided to check out a used 2010 Civic Si at John Eagle and bought it the same night. Bill was great and made sure everything was perfect. It was a quick and painless experience. :)

Very nice service. Very aware that a customer is...

Very nice service. Very aware that a customer is waiting and updates when car will be ready. Waiting area is very comfortable. Excellent customer service. I dealt with Lamont Jennings who was extremely courteous and knowledgable because I had asked about a recall for my car Honda Fit and he directed me to the appropriate place. Would recommend this dealership highly. Maureen Pantusa

I needed to get my state inspection done and since I have...

I needed to get my state inspection done and since I have an Acura TL, I decided to go to the Honda dealership close to work since I know Honda and Acura are pretty much brothers in the auto business. The gentlemen at this dealership were very kind, helpful, and very professional. But the one thing that I liked was the speedy service. I would definitely recommend them and will definitely be returning back for future services.

When I got to dealership Lamont greeted me right away and...

When I got to dealership Lamont greeted me right away and got right on top of getting what I needed done. Once, they figured out what I needed Lamont drove me back to my home, while my car was getting fixed. After they finished doing everything Lamont picked me up and thoroughly went through what they had done. Excellent Service!

I went to the dealer today to have my tires checked b/c...

I went to the dealer today to have my tires checked b/c the pressure registered low on my gauge. Lamont was very helpful, kind and trustworthy. The guys in express service were not only quick, they were very thorough. I really felt that my car was in good hands! I drove off the lot feeling very safe and satisfied.

I had another great experience with Michael at John...

I had another great experience with Michael at John Eagle. I highly recommend you see him if you need to buy or service your car. He will take great care of you. I am very pleased and won't go anywhere else for service. I tell all my friends to see him, even those who don't have a honda. Great reason to buy a honda b/c you get great service.marian Anderson

I had a very good experince with Lamont he was very...

I had a very good experince with Lamont he was very professional.Had very high customer service skills.Lamont told me every thing that he was going to do before he did it and told me the prices the best service person that I can remeber having since I been coming their.

Lamont was professional and had my vehicle back to me...

Lamont was professional and had my vehicle back to me before the promised time. Excellent job and I highly recommend John Eagle Express Service Center. I was in and outin no time at all with my work completed. The waiting area was comfortable and clean. C Johnson

Purchased a previously owned Toyota and paid cash for the...

Purchased a previously owned Toyota and paid cash for the vehicle. This was in January and it is now March and I still don't have the title or registration that's in my name. I finally recieved plates and the registration expires in five months and has John Eagle Honda listed. This has been the worse experience I've ever had and I'm having serious thoughts of starting legal action.

Lamont, supplied a 30 wait period to get my care...

Lamont, supplied a 30 wait period to get my care inspected. This level of service was delivered on schedule 30 minutes and I was off on my way. I really do appreciate the service that John Eagle has offered me since purchasing the car. Even though my vechicle is not a Honda (purchased at JEH) I will continue to use the services offered in the future due to the quality of the service. Please keep the quality rolling, customer service is the upmost importance in how the customer is treated.

Staff was friendly and dealership clean. The service was...

Staff was friendly and dealership clean. The service was delivered as promised - Lamont told me the car would be ready in 45 minutes and it was ready in 45 minutes. I would not hesitate to bring my car back for service and recommend the dealership to others.

Working with Ross was great. It was easy going and easy...

Working with Ross was great. It was easy going and easy to work with. He was very informitive and helpful along the way. He answered all my questions and put me at ease, purchase a new car is a long process and he made that process easy. When I am ready to purchase another car, I hope that Ross is still around because I would use him again and also would recommend him to my friends and family.

Lamont Jennings is the most professional Auto Service...

Lamont Jennings is the most professional Auto Service Representative I have ever worked with. He's the reason we go back to the Honda Service Center for all of our auto service needs. My wife and I have taken both of our cars in for service 3 or 4 times over the last year. I have a 2010 Honda CRV; my wife has a 2007 Mercedes. When we drive up, Lamont is always there to greet us both by name; he listens to our needs with a caring, service oriented ear. Once the cars are being worked on he makes a point to give us frequent status reports until the job is done. Because of Lamont, we wouldn't dream of taking our cars any where else to be serviced. He's the GREATEST!!Tom & Jean Anthony

We bought a 2011 CR-V EX from John Eagle of Dallas. Our...

We bought a 2011 CR-V EX from John Eagle of Dallas. Our experience was fantastic. Not only did they call us to make an appointment when we inquired online, but Craig also made sure to have my first choice car at the dealership when we arrived. They worked hard to meet our needs, and everyone we spoke with or worked with was wonderful. As a side note, the facility is very nice.

We enjoyed working with Jack and Ben. They were very...

We enjoyed working with Jack and Ben. They were very friendly, not pushy, and gave us a very good price on our trade in and on a new car. They wanted to work with what we could do. They gave us many options to see what would work for us. We would recommend this dealership.

I want to say that since the first time I met Mr. Mike...

I want to say that since the first time I met Mr. Mike Zamora, not only does he exceed the customer service that I demand but he generally cares and it shows. I trust him and that is something very hard to come by. He always tries to have my best interest at heart when it comes to price, time, and well being. We often have a good laugh but we also take care of business in a friendly professional manner. He always explains to me thoroughly what all is being done to my car and what is most important. He brakes it down to where I can understand it and makes everything crystal clear. I very much appreciate that from him and that is why I prefer to have him as my personal "Service Advisor". I personally think that he deserves to be recognized and only hope that his financial needs are being met. Sincerely,Antonio Argote Feb. 16, 2011

This is my fourth purchase from John Eagle Honda and as...

This is my fourth purchase from John Eagle Honda and as always I've been very satisfied thanks to sales agent Reatha Robinson who has never steered me in the wrong direction on any of my purchases. I just bought a 2011 Accord Crossover thru Reatha and am loving it!

Car shopping is not a task I necessarily enjoy. I ended...

Car shopping is not a task I necessarily enjoy. I ended up going to this dealership because of an internet bid provided through my car insurance's car buyer program. I visited another dealership that did not have the car I was interested in, and communicated with many others. John Eagle Honda of Dallas contacted me to tell me that they had a car matching my request being delivered in February. Although it was not the color I wanted, it was proving very difficult to find a manual transmission and color was of less importance. I visited the dealership to talk prices and terms, everything was very clear and we were able to transact everything I needed over my lunch period. I made a down payment over the phone after consulting one more time with another dealership. Picked up the car yesterday and I love it. Interactions with the salesman were very low key and pleasant. Interactions with the business manager were also clear and low key, no hidden agendas. The General Manager stopped by to introduce himself and thank me on both occasions. The dealership is very proud of their product and service. Definitely the fastest, least stressful car buying experience that I have ever had. I recommend this dealer.

My wife and I have purchased many cars over the years. ...

My wife and I have purchased many cars over the years.Our recent visit to Eagle Honda was as pleasant as a car buying experience.I would like to give credit to ALL the staff but especially Reatha robinson.This our first Honda, it's the right car for our time.

I wanted a Honda Insight in a particular color with...

I wanted a Honda Insight in a particular color with certain features. James Parker understood how important this was to me and did not try to sell me into a car he knew I did not want. He went to great lengths to find the exact car that I wanted and kept me informed about the progress on a daily basis.

I went in for my second oil change and tire rotation with...

I went in for my second oil change and tire rotation with the John Eagle Honda Service Shop here in Dallas. Even though I've only been in twice, I would recommend the service shop to any Honda owner. I don't have to wait for service. I just drive right up and someone is ready to bring my car back into the garage. Both times, I've waited about 45 minutes to get an oil change and a tire rotation. They always throw in a car wash and vacuum for no extra charge. Michael was very friendly and didn't try to push any other "problems" on my car that needed to be fixed.

My husband and I viewed our car online Saturday, Jan...

My husband and I viewed our car online Saturday, Jan 29th, 2011, and went to the dealership that very same day. To our surprise, the car was still available, and had only been on the lot for 3 days! It was a great price for the mileage that was on the Accord. I called ahead of time, and spoke to a gentleman, by the name of Bradley White, and from that first conversation, he was nice, courteous, and understanding to our needs, and budget. Needless to say, we we arrived there, he was not only ready for us, he was eager to answer all of our questions, and to take the test drive. What we liked about him, he was kind, he wasn't pushy, and didn't get an attitude we would not agree on the price or interest rates that didn't fit us. His attitude remained the same way throughout our visit, he went thru all of the ins and outs of our vehicle, and watched us drive away happy customers. We are now owners of a 2008 Honda Accord, beautiful may I add as well! He made sure that we left the dealership with all of his contact information, as well as his appreciation for our business. We would HIGHLY recommend Mr. Bradley White to any of our friends or family that chooses to go to John Eagle Honda, Dallas. John Eagle Honda, you are truly blessed to have an employee like Mr. White, he is a total asset to your company! Thank you so very much!Sincerely,Mia and Gregory Thomas, Sr.

These guys worked hard to do everything possible to make...

These guys worked hard to do everything possible to make this deal. They gave me a great price for the new vehicle and still came up with more money for my trade than other dealers had offered. The numbers were real and no last minute oh buy the ways that some dealers try. The finance people were accurate and there were no hidden cost.I could not have asked for a better buying experience.

Bill Cheek was wonderful! We called him when we were on...

Bill Cheek was wonderful! We called him when we were on our way to the dealership. By the time we arrived, the car we were interested in was on the lot and powerwashed! Bill was very knowledgeable, kind, and so helpful. We had a very positive experience, from start to finish. Definitely recommend!

I totaled my Acura TL & had to get a new car. ...

I totaled my Acura TL & had to get a new car. Someone told me to check out the Honda Crosstour. I had never considered a Honda before but I thought why not. I went to John Eagle Honda & met Bill, he was super friendly & told me everything I needed to know about the car. I test drove it & fell in love with it. It had all the bells & whistles my TL had & more. Everyone at the dealership was so friendly & helpful. I was in and out of there in no time with a brand new car ready to go. They exceeded all my expectations!! I would highly recommend buying or leasing a car from John Eagle Honda. Benny got my financing done in no time & so fun & friendly. And Rick was the nicest guy ever.

Jesse takes great care of me every time I take my Honda...

Jesse takes great care of me every time I take my Honda in. I know he will be honest with me and tell me what really needs to be fixed right now and what can wait. Jesse always makes sure everything gets done right and for a really good price. If you want someone who will be honest with you, make sure he's the one helping you out!

I worked with BILL CHEEK! He was so helpful and so...

I worked with BILL CHEEK! He was so helpful and so friendly! No pressure at all!! My first visit was just to look becuase I wasn't sure exactly what I wanted, and he understood that perfectly and didnt make me feel like I was wasting his time. Any other dealer I went to made me feel like they didn't want to work with me if I didn't purchase THAT DAY! Bill was so friendly and had the cars I wanted to look at right out in front, waiting for me. He was prompt with returning my messages and questions and made everything so easy! This was the first car I ever bought, so I was very uneducated and very nervous about everything---Bill made that all go away! I knew I wanted to work with him and buy a car from him, and I DID! Easiest car buying experience and GREAT service & GREAT price!! I will go back to John Eagle for my next car!! (I have a cousin that works at another car dealership and I chose to buy from Bill Cheek at John Eagle...thats how much I liked this place!!) No regrets!! LOVE my new ride!!!

Service Advisor was very professional. Michael took me in...

Service Advisor was very professional. Michael took me in the same day that I called to make the appointment. Car was ready for me in a timely manner. Advisor recommended additional needed services, he was willing to patiently answer and explain each and every question I had with out fustration. I will be returning to Jonh Eagle thanks to the great service I got from Michael.

I have been a John Eagle customer for 8 years and Jesse...

I have been a John Eagle customer for 8 years and Jesse has taken good care of me. I know that I can count on Jesse to inform me of whatever services are needed for my automobile. Jesse is courteous, friendly and professional. I know that I could go to another Honda dealership but I choose to stay with John Eagle because of the excellent service Jesse provides me. My next automobile will be a Honda, and I will continue to have Jesse as my service provider for my car. Jesse deserves an commendation for excellent service!! Thanks Jesse!

I had a great experience with John eagle of Dallas. I...

I had a great experience with John eagle of Dallas. I wanted to trade in my Honda civic for a bigger car and Antaro gave us a great deal for a Element. This is my second time going to them and they could not be any nicer and welcoming. On both my visits I left with the car I wanted that same day. The sales and service team are great help. This will always be the dealership I go to first for a good deal.

We had an exceptional experience purchasing a new Honda...

We had an exceptional experience purchasing a new Honda Civic from Joel Anzaldua. He was easy to work with. He provided information and helped us make the right decision for us, but did not pressure us at all. I actually trust him, which I would never have said after dealing with car salespeople in the past. I highly recommend Joel and would gladly work with him again in the future.

I was a long time customer of Lute Riley which is where I...

I was a long time customer of Lute Riley which is where I purchased my vehicle 12 yrs ago.However, when the gas prices increased I tried John Eagle and have remained a customer since. The reason I chose to keep coming back was 1)the pleasant welcome extended when I drove in the service drive on my first visit 2)because of the GREAT customer service I received from Adam Garcia on that day 3)the quality of service that was rendered to my vehicle. I always go through Adam to set up my service appointments. He is very professional but at the same time personable and courteous. Adam calls me promptly with a diagnostic report and thoroughly explains everything. He gives me an expected time of completion and it has never been beyond that time. Because of him I'll keep returning to John Eagle. Thank You Adam

I ordered my CR-Z at the end of October and was told that...

I ordered my CR-Z at the end of October and was told that it might take awhile to be built and delivered. Jack made sure that I was updated every step of the way and even encouraged me to take a few test drives of the cars they had in stock. There wasn't any pressure to buy additional add-ons or things that I didn't want. Jack even checked other Honda dealerships to see if any of them had the car I wanted. Kelly did a wonderful job with the financing. No pressure and fantastic explanation of all my options. After all was said and done, this was the easiest car buying experience that I have ever had and will recommend John Eagle Honda to everyone I know.

I believe this representative knew exactly what he needed...

I believe this representative knew exactly what he needed to do to help me and provide the services that I needed. There were several extra tasks that I asked for(checking my warranty, printing out my insurance info) that he was willing to do. I really appreciated his service

I ordered my 2011 Odyssey Touring Elite in late Oct...was...

I ordered my 2011 Odyssey Touring Elite in late Oct...was told at that time that it could take easily 2-3 months ( it took full 3 months ).....Ross and John kept me constantly informed of the progress / offered me a loaner van to use for a special event / exceeded my expectations in EVERY aspect of the purchase....I would HIGHLY RECOMMEND John Eagle Honda and Ross Ivers to anyone who was purchasing a new car and wanted to be WOWED by EXCEPTIONAL customer service.

Every time I need to have service on my car I always call...

Every time I need to have service on my car I always call Michael. I know he will get me in and out as fast as possible. He is very friendly and easy to work with. He always provides GREAT customer service. He always reviews everything with me and goes the extra mile to explain things thoroughly! Thanks Michael!

We were very impressed in the low pressure salesman. This...

We were very impressed in the low pressure salesman. This helped in the decision to buy a vehicle from this dealership.Your salesman was excellent in every aspect of his job. We will advise others to use your dealership. The finance personnel was very fast and thorough as well.

I recently had to take my 2006 Honda Accord in for a...

I recently had to take my 2006 Honda Accord in for a check engine light. I called in that morning and was able to get my problem taken care of. Good thing it was only the oxygen sensor that needed to be replaced. They were able to fix my car and because they have a shuttle service, I didn't have to sit around and wait. Never a disappointment with Mr. Zamora he make sure his customers are happy.

Lamont was vert attentive during my service visit. He...

Lamont was vert attentive during my service visit. He updated throughout my stay as to where we were with the service. I will be back and ask for Lamont every time I come to John eagle. He even provided me information to have my breaks replaced for free due to them being defective.

Mr. Michael Zamora has been offering me great service for...

Mr. Michael Zamora has been offering me great service for a couple of months now. I just took my car in for a repair and he got everything done that needed to be done and took care of getting me a rental car, keeping me up to date on the progress of the car, etc. My husband just bought a Honda b/c he loves that I am so happy with the service I get whenever I go to see Michael. Excellent customer service, very professional and he gets the job done. We are a Honda family now! Thank you. I highly recommend John Eagle over the other HOnda dealerships in town. They are great. Marian Anderson

Mr Lamont Jennings offers excellent service. he is very...

Mr Lamont Jennings offers excellent service. he is very courteous and very for my car to be ready . I needed to have the oil change done. Mr Jennings reminded me of my state inspection that needed to be done, and got it done the same day. That saved me an extra trip. Unlike other other places I have been before, I was not pressured to add add any extra. thank you again and keep up the great work.

At 46 years old this is my first new car purchase. My...

At 46 years old this is my first new car purchase. My original intention was to buy a used car. The dealership offered specials on new cars with a great interest rate. Everything moved along alot smoother than I had anticipated. There was no pressure and everyone was helpful and courteous.

The service at this dealership is always provided with...

The service at this dealership is always provided with honesty and loyalty. I highly recommend the service at this specific dealership, and appreciate the honesty and customer service Michael provides. Michael's customer service is always fair, honest, and professional, and will continue to have service here.

We had a great experience working with Jack on our...

We had a great experience working with Jack on our purchase. We bought our new 2011 Honda Pilot three weeks ago and received a personal call from Jack to follow up. Jonathan in service even stayed late to add on the side steps we ordered so that we could drive home with our new car. Negotiating was not a problem, and we were pleased to receive the offers and monthly payment information prior to meeting with the finance department. Everything was very up front and in plain detail. Based on our experience, we would highly recommend John Eagle Honda.

Keith and Mike Z. in Service are both great. They are...

Keith and Mike Z. in Service are both great. They are both always professional and easy to work with. They also make sure they work is done right and on time. The waiting area is always clean and stocked with some light refreshments. I will continue to have my Honda servced here.

His service was very attentive. Took the time to explain...

His service was very attentive. Took the time to explain what my Honda needed. Did not pressure mw with his sales experience. He made sure that the customer had water while we waited. I will continue to visit John Eagle in the future.ThanksCheryl Van Volkinburg

I am a repeat customer and I believe this is my fourth or...

I am a repeat customer and I believe this is my fourth or fifth visit. I was greeted promptly, service times were given and the waiting area also served fresh donuts in the morning! Lamont kept me updated all along and the service was completed very well. Thank you!

Lamont was very helpful and honest in dealing with me and...

Lamont was very helpful and honest in dealing with me and my vehicle. My car was taken care of in a timely fashion and I was well informed of any other maintenance issues that it may need. I would definitely recommend anyone going there and I plan to return on an ongoing basis.