Joe Machens Ford Lincoln

No hassle

My son purchased a car with the help of James Breshears, he was so impressed that he called James to tell him what we were looking for . When we arrived James had the car we were looking for ready for a test drive . James , Helped us to come together for the right price and we now have that great Car. Thank you James and the service center for excellent details .

Lou Ann so Friendly!

I was doing a little car shopping online and saw a vehicle that I might be interested in. I was contacted by Lou Ann Montague. She was so friendly and helpful, she answered all my questions and set me up an appointment for the next day. She had the car washed and ready for a test drive when I arrived at the lot on Vandiver. I was able to purchase the vehicle within my price range. I was treated with respect and felt like I was talking to an old friend. I also have to give a shout out to the manager JJ for being so nice. I purchased the car but had a problem driving two vehicles back to Jefferson City. No problem, phone calls were made and my vehicle made it back to Jefferson City before I did. Thank You Lou Ann and JJ. I will recommend family and friends and hope they are as pleased as I am. Dorothy

Never again...

I have never in my 35 years of buying cars had such a mess from the very first contact to the end. I have purchased cars over the phone before with absolutely no problems (even from other states!). A lot of the things that were negotiated to be done to the car prior to our signing of the loan papers were not done. These were things that our local mechanic said needed replaced to pass inspection, not just me being picky. I was told over the phone and prior to delivery that "everything" was done and it looks great. The car was delivered and, needless to say, I was surprised to see that it was not, in fact, all fixed. More shocks came after my husband crawled under the car and saw that the things that were supposed to have been replaced were not. They told me on the phone that "everything" on my list got fixed. All of it did not. I got the runaround the entire time and promised things that were not delivered. This was a hot mess. After I called them about the repairs, I was told by George Madison that they spent more money fixing the things on the list to pass inspection for what they did fix than what my mechanic was going to charge for all of the repairs but, because the rest of it passed "specs" that they did not have to replace them. That was not the agreement! Not one time did anyone call and talk to me about their decision. They just opted to not tell me and deliver the car. I will share this with my friends and family in the Columbia area that their word means nothing. My lesson learned?.....Don't sign the papers until it is fixed! Or, take your husband or mechanic with you because they take advantage of us ladies and young adults like our son who trusted them to do what they say they would do. What a HOT MESS this was...

Better than expected! Very friendly staff

We drove down from Mid Iowa and really didn't know what to expect after talking to Gerry Smith about a Ford 2011 F150 Platinum. But after we took the vehicle for a ride and checked it out we realized that even though is was a one owner it had not been taken care of. First off it would need new tires, and a really good cleaning inside and out. So Gerry was wiling to deal and gave us an allowance of $500. for the new tires due to them running about $1,000 for LT tires. We feel like we got a fair trade- in for our 2008 Ford 150 and we're very happy that we found our newest vehicle. We would highly recommend the dealership and Gerry Smith. Brian did a great job on the paper work. That was two days ago and we already have purchased new tires, bug deflector and some window guards for the rain.

New repeat customer

I can't even begin to explain how GREAT my experience was today with Ronni and Brian! They were both so professional and kind. Ronni didn't pressure me into something I didn't want and Brian made the financing work and gave me the best deal possible. I got into a brand new car (my first ever) and drove away happy! I will definatly be repeat customer and recommend my family and friends to you all! Thank you from the bottom if my heart!!

Brian

Thanks to Brian for a great experience buying my truck. We got to an acceptable price quickly and I drove away in my shiny new truck. He was great to work with. Thanks!

Outstanding

Lou Ann was very professional and made my new truck purchase buying experience smooth and enjoyable! Everyone in the Vandiver location was exceptionally warm and welcoming.

cameran was a great help

bought 4 cars from him is a very nice guy that love too make things happenso if you are ever in Columbia and need a car go see him

It is a Family Affair!

My daughter and her wife purchased two cars with Russell Hoskins at Joe Machens Ford Lincoln. My sister also purchased her car with Russell Hoskins! Russell Hoskins listened to my needs, shared my options, negotiated a bargain that met all of my needs, within my price range. I am greatly enjoying my new car! Thank you to Russel Hoskins at Joe Machens Ford and Lincoln, in Columbia, Missouri!

Joe Machens Ford Lincoln YOU ROCK !!!

5-6 years ago we purchased our vehicles out-of-town until we ventured into Joe Machens Ford, we purchased a Lincoln MKT from Doug Mooney -- since that time John has been to see Doug many a time since that purchase, always willing to help. We just purchased our second MKT from Doug, who made the purchase real easy. Also a "atta-boy" to Charlie Brown for his help !! I found the show-room to be convenient and clean, even the restrooms were clean !!!

Review

I had the most amazing experience at Joe Machens. The place was neat and clean, even the bathrooms!! Everyone was wonderful even the managers!! Brian was very knowledgeable and curious. He gave me good customer service and even helped me with my car manuels. Thank him for me??

Great Experience with Doug Mooney

My wife and I recently traded our 2012 F250 for a new 2016 F150 at Machens Ford. We had a great experience working with Doug Mooney and Brian Rush. Doug was easy to work with and quick to respond to all my emails before I ever stepped foot on the lot. Brian walked us through the financing and was able to get a lower than expected rate for us. Overall great experience.

Great car buying experience

I bought a 2017 Ford Explorer xlt and I absolutely loved every it. Everyone at the dealership was awesome and Jeff the new finance guy was phenomenal! I would recommend this place to any of my friends.

Enjoying my new truck

Brian did a good job. I have had few experiences buying a vehicle where I felt absolutely good about my purchase. Brian did a good job of taking my needs into account . I am 100% satisfied with my purchase and the treatment I received. Good job guys.

Excellent Experience!

I was just starting to look for a new vehicle and had no intention of purchasing a vehicle when I stopped by Joe Machens Ford in Columbia. Brian Hardaway met me in the lot. He was very friendly and helpful and by the time I left I was seriously considering a purchase and within 2 days was driving off the lot in a brand new Ford Explorer! Everyone at Machens was great to work with, friendly, attentive and I couldn't find another dealer that could match the price! Highly recommend this dealership and we will definitely consider them when we purchase our next vehicle.

Brand new car

Motor went out of my truck so I need a new ride. Pepper helped by working with me on what I wanted, not what they wanted me to have. No hassles, easy financing, pleasant staff,,, just doesn't get any better & with Gene Bucks help in financing I drove away in a brand new 2016 Ford Focus 5 speed. I LOVE IT!! :)

It was very productive and done in a timely manner

Brian hard away was very straight forward and very professional at his job. I felt like he gave me all of his attention and never had to go look for insurance because he let me use is computer right in the company. Go Brian...

Looking for a used car?

I was, without much luck. then entered some questions on machens website and got a call back. Had previously talked to some disinterested sales people. Told this guy on the phone I wanted to find a car by the end of the month. He said " i want you to find one today!" really ? So I drove back to Columbia, Met Troy Atkisson. Friendly ! Energetic!! Yes!!, someone who cared about what I wanted. Looked at several and yes bought one. Search over. So stop in at Machens old Toyota bldg, and ask for Troy. And hey- tell him Sharon sent you

good experence

lou ann knew my needs, likes and dislikes. she went thru your trucks and found the one that fit me to a "T"..guess what .. I bought it without any hassle !!!!

Car purchase after accident

After my car was totaled I went to Joe Machens Ford to purchase a replacement vehicle. Still emotionally wounded over the loss of my beloved 06 Trailblazer, Ronni found me shuffling around the lot and directed me to her desk. Patiently, she reviewed several cars with me. I selected one, went to Charlie for finance, and left with full intention to buy that vehicle the next day. However, a nearly sleepless night left me uncommitted. I went back two days later and re-did the search process. Ronni was once again helpful and patient. We found a 2013 Dodge Avenger (now named Tony) and while I still retain love for my dear departed Trailblazer, my new car makes me feel things I have never felt before. Thanks Ronnie for the help. Also, shout out to Charlie for doing the finance paperwork twice. I will come to you again if I need another car in the future.-Jonathan

Doug Mooney at Joe Machens Ford exceeded our expectations

Doug Mooney was excellent to work with and went above and beyond what I expected. Me and my wife had an idea of what we wanted but was unsure of what options and trim we wanted in our next Ford Edge. He helped us narrow down what was most important to us and was able to find a Ford Edge Titanium at another dealership. Marc Weiner was also very helpful in completing the trans action. We are very pleased with our new vehicle.

Shady

Had a good experience at the beginning but I was told it would be 550 too get registered and get plates but I was told it would be over 2000 from the dmv the loan department are very shady don't trust them from there word and I am now asking for my old car I traded in but they already sold it

Buyer of 2014 Ford F150 XLT with 18,000 miles

Lou Ann Montague was an awesome sales rep. She allowed my two young sons to come test drive a vehicle and we were not sold on that vehicle. She asked what we needed in our next truck and then a couple of days later she found it for us. We agreed on the price and we have been very pleased. We wanted a solid used vehicle 2014 or 2015 model was important as we expect to keep the vehicle for the next 6 - 8 years. Thanks to our great experience, now we can focus on the important parts of our lives. Columbia Youth League Football and enjoying the 2016 fall weather.

Purchaser of 2016 F150 King Ranch

I purchase a new truck every year usually in Sept-Nov.. Purchasing a truck this late in the model year results in some difficulty finding the right truck equipped as I want. Both this year and in 2015 Troy Atkisson found the truck I wanted, lead me through the purchase process with minimal hassle, and had the truck promptly prepared and delivered. I am well experienced in purchasing new vehicles and can assess both sales personnel and dealerships. In my assessment of Troy Atkisson and the Joe Machens Ford dealership I feel justified in rating them both excellent.

Kevin Towns is awesome!

Kevin Towns was very nice to both my father and myself! I was buying my second car ever and a touch nervous. He took great care of us and treated us like family. He answered my numerous questions and explained all the options I had in a way that I really understood. Highly recommended!

Great experience for the 2nd time.

This is the 2nd time we bought a veh. from Joe Machens . we used sales rep. Marco Tapia both times. we liked our buying experience, never felt pressured and always treated with respect. we would recommend him to anyone. as matter of fact everyone was great.

Looking for a truck

I went there too look for a used truck and ending up buying a new one with the help of Ronni Niswonger. They where not hard too deal took my time after going over prices they came thru with a new one and very happy with the outcome.

I will be a returning customer to Joe Machens Ford

My auto shopping experience with Joe Machens Ford was very good and ended up saving me a lot of money. I first walked into the dealership and spoke with sales manager, Justin Cochran. He was pleasant to speak with and very helpful. I asked to test drive a Ford Fiesta. He had sales consultant, Ronni Niswonger to help assist me. My experience with her was very pleasant and she was very knowledgeable. Ronnie answered any questions that I had about the Fiesta to my satisfaction. Finance consultant, Brian Rush was very informative and helpful in finalizing my car purchase. He informed me of all purchase extras; such as the extended warranty plan. I had no doubt in my mind about the paper work and its content that I signed. My overall opinion of my car buying experience was pleasant and informative. Joe Machens Ford of Columbia is a dealership that I now trust.

Easy to work with

I worked with Marco Tapia in sales and Gene Buck as finance manger Gene was able to get me a great rate even with my past credit issues

Awful Customer Service

While I finally got the vehicle I wanted, it took weeks as they kept changing the price on the vehicle after we spoke and agreed. Once I finally picked up my car and arrived home, we noticed a GIANT scratch across the entire hood of the SUV. They had to buff it out two times before it was no longer visible. After the first time of buffing, it was still completely visible and they thought I would be satisfied and seemed disappointed when I said no it was not okay. Now 28 days after purchase, I still don't have the title or the 2nd key or the master key code for the door and multiple calls and texts with our salesman gets us nowhere. EXTREMELY BAD CUSTOMER SERVICE!

What an honest man Mike Butler

I purchased a vehicle and Mike Butler was a tremendous help! He was very very very informative and honest and you do not find that much! I recommend all my friends and employees to him!!! Thank you Mike!!!

Jonah Ganaway should teach customer service seminars...

Jonah Ganaway in the Machens Ford service center should be commended for his outstanding customer service.He was professional, courteous, and calm under the pressure of a busy morning. He had me in-and-out within minutes, provided a loaner car to get me back to work (vehicle running, A/C on, and pointed towards the exit), and had my service completed ahead of schedule.I would recommend requesting Mr. Ganaway for all your Machens Ford service needs!

Always a sress free/hassle free experience

I've been purchasing vehicles from Joe Machens for well over 10 years now. Jason Lane is always professional, honest and overall fantastic to work with. As someone that likes to trade vehicles every 3 or 4 years, Jason always knows how to get me the best deal possible in a price range I'm comfortable with.

Stress free

My purchase was professional,fast,courteous and stress free.Thank you Bruce Mulnix for searching for the options I wanted.. Finding it and retrieving it from another dealership rather than selling me something without the options I wanted

Best Dealer I Know

Mack McKinney is the best dealer we know. Great personality, honest and dependable. Sent two granddaughters to Machen's--we knew Mack would be honest with them. We purchased a 2014 Lincoln MKX and a 2010 Ford F250. We will definitely return to him when we are ready to trade again in a couple of years.

Excellent experience!!

We pulled in the lot not knowing exactly what we wanted. Kevin Towns kindly stepped in and did an awesome job of finding the vehicle we wanted at a price we could afford. I will definitely be going back for my next vehicle a Joe Machens Ford in Columbia!!

Third Escape

Purchased my third Escape from Mac McKinney this week. Mr. McKinney was very pleasant and easy to work with. He is obviously very knowledgeable about the product and answered all of our questions. I am excited about all of the new features in the 2017 Escapes!!

great customer service

I had a great experience working with Lou Ann Montague at Joe Machens Ford. She did a great job on finding the best deal for my needs. Looking forward to working with her in the future and highly recommend her to other customers!

Kevin Towns is a team leader

Kevin Towns worked so well with the General SalesManager, Kevin West, in making my dream SUV, Escape come to pass. Both Kevins collaborated to make our sale smooth and expediated to have our add on package while we worked with the finance agent.Kevin Towns was so helpful in syncing by cell phone and contacts to my new Escape and answered all questions with a cell phone number to contact him for followup questions. We give Kevin Towns a 5 stars salesman and would recommend him highly. You could tell he had lots of expertise but was humble and confident in finalizing our sales in a few hours. Get your dream vehicle from Kevin,

Right price, right trade value, red carpet service

This is my second truck I've bought from Jason. It means something that I came back. No hassle, best price on my trade and my new purchase, fantastic pricing on dealer installed options, concierge-level service. I will be back. I can't think of a thing that could have been done better. He found a truck equipped just the way I wanted and they drove to Nebraska to go get it. Awesome. My only thing I would love to see is this dealership offer pick up and drop off service for maintenance.

Cotton is Truly King!!!

Cotton was exceptional!!! Best car buying experience ever...all they way through the financing! The service was great, the price was right, the process was speedy! Would not go anywhere else to purchase a car!

Doug Mooney is the greatest

Recently I brought my 2013 Escape into Service, and Doug happened to walk through, saw me, and stopped to talk. He asked immediately if I needed a car to drive while mine was being serviced, located a car, gave me a lesson on its features, and sent me on my way. He didn't try to pressure me into buying a new car, but listened to what I had to say about my present vehicle. Doug has always been tremendously helpful, honest and direct, while seeming to be interested in me and my family beyond a car sale. I will certainly contact Doug when I decide to look for a new car, which won't be for a long time as my Escape is wonderful and I love love love it! Thanks, Doug, for being there for me.

Amazing Customer Service

I wanted to take a minute to rate my recent experience at Joe Machens Ford. This was a very smooth process from beginning to end. More specifically I would like to give high praise to our salesman, Kevin Towns. He was extremely professional and his 30 years of knowledge and experience in auto sales was far superior to that of the salesman we had previously encountered. We look forward to purchasing all of our vehicles through Kevin Towns at Joe Machens Ford.

Great experience

I had a great experience working with everyone at Joe Machens Ford. I worked with Kevin Towns to purchase a used vehicle, he made the process easy and enjoyable. I have already sent many of my friends to Joe Machens and look forward to using them in the future.

I purchased a new super duty

I met Troy Atkisson several months ago at a car show. I asked him for information on a super duty and he sent it to me. when I was ready to purchase Troy found me the truck I wanted and made me a fair deal on the truck and the trade. Machens ford is not my local dealer but they worked hard on making my experience a good one.

Doug Mooney is the best!

I recently bought my first car from Machens Ford Lincoln. Doug Mooney has been my parent's salesman for years, so naturally I went to him. He did not disappoint. I truly appreciate Doug's help in selecting the perfect vehicle for me. Doug is honest, open, and does not try to upsale you. He listens to what you want, what your price range is, and helps you find a car that is perfect for you. Mark Weiner in the financing department was a wonderful in helping with getting me financed at the best possible interest rate. I have nothing but good things to say about my experience. I tell everyone to go see Doug, lol! Thank you soooo much!

Great experience with no run around

My husband and I recently purchased a new car from Kevin Towns at Joe Machens Ford Lincoln. We were very impressed with his no bs attitude (I love people that don't beat around the bush). We got a great car at a great price and no run around from the salesman. He was upfront and had us in the car we wanted in record time! The finance guy, Charlie Brown, was great too. We will definitely buy from Kevin again in the future!

awesome experience !!!

found the car i wanted and they worked a great deal on the car for me and gave me what i need to pay off my trade in

For the second time my experience was better than great

Today was the second car I have bought from Doug Mooney at the Ford Lincoln location in 2 years. The first car I bought was an easy experience with Doug although that was my first experience of meeting Doug. A year later Doug called me just to see how I was getting along with my Fusion and if I had any questions. When I had my car for 2 years, I decided to trade,, I got in touch with Doug, told him what I was looking for. Since I am a working single lady, my time like everyone's, is limited to taking time to go to dealerships and test driving cars.. We had a lot of communication back and forth with text / phone calls, he asked the questions, I gave the answers. Doug didn't quit or try to talk me into something with less "wants" , he kept trying and did not make me feel like I was wasting his time. Within a few days he had a car with all my wants sitting at the location for me to try. He even accommodated me on scheduling a time that worked for me to come in and sign papers. Today I drove off the lot with an Escape, white just like I ordered and all the wants I requested. Now that is a happy lady twice in 2 years. Thank you Doug Mooney

Great dealership and works great with you.

I have gave this dealership a 5 star because they are very great with working with others and they help you with as much as they can.

Outstanding Service

We are multi-repeat customers at Joe Machens Ford and Doug Mooney, Sales, and Terry Sells, Manager, are the reasons why. It only required a quick advance visit with Doug to determine what features we wanted on our vehicle and what colors. We received a call in less than 48 hours that he had found what we wanted and and what day it would be available. Really fast work!! The car was what we were looking for and he gave us a thorough education on all the new features. His help every step of the way made it a pleasurable experience. He then set us up with Marc Weiner, Business Manager, to handle all the paperwork. Again, a smooth ride with knowledgeable help on every step and every financial decision.I don't believe we will ever deal anywhere else. Doug Mooney and Marc Weiner are consummate professionals and have your best interests in mind. Terry Sells gives you confidence that he will be watching out for you every step of the way. A great team!!!

Another satisfied customer

I recently purchased a used 2012 Fusion for my 16 year old twins. I emailed Troy Atkisson to make an appointment because we live in St. Charles. We spent over 4 hours test driving many vehicles for my kids and he never once made me feel like I was wasting his time or pressured to make a sale. He was very conscious about my price range and finding the best car to fit our needs. His advice was spot on, my kids love their "new" car! He even took time out of his busy day to keep them occupied with a game of UNO when we returned the following week to sign the paperwork.

"Was a good experience"

Worked with Kevin Towns, he did everything he could to get us a good deal on a nice used vehicle. Also worked with Charles Brown in financing, found us a good rate. Thank you both....

Top Notch Service!

I had the pleasure of working with JJ Romines & Kevin West at this dealership and I have to say they were both very professional and courteous! I was beyond impressed with the service and the overall appearance of the dealership! I will definitely recommend Joe Machens to my friends who are interested in purchasing a vehicle.

Great!

Troy Atkisson did everything he possibly could to get me the right truck at the right price. I'm very thankful!

Extreme Dissatisfaction With Online Sales At JM Ford

I am a California Resident, and had the misfortune of dealing with Joe Machens Ford. When looking for a Chevy Caprice, I inquired about the two 2011 Chevrolet Caprice PPVs That JM Ford had in stock. I was informed by Mr. Jason Lane that Joe Machens had two cars, one with 105,000 miles and one with 121,000 miles that they were asking the same amount of money for. I expressed my interest in the lower mile Caprice and to negotiate a price/shipping for the vehicle to my residence here in CA. Moments after, I was informed that the lower mile Caprice was just sold, and only the higher mile unit was available.Upon hearing this, I begrudgingly accepted to buy the higher mile unit, with promises by the seller that the vehicle was, aside from the mileage, functionally identical to the lower mile vehicle. With this assurance, I decided to buy the car and send payment/ sign the paperwork that was fedexed to me.After the transaction was completed (on paper at least) I was browsing the JM Ford website, and found a photo of the dash of my new vehicle that appeared to be showing a Traction Control Light. THIS PHOTO WAS NOT ON THE EBAY AD. I asked the seller to confirm the light was on, and he sent me a photo showing that the light was in fact lit, and because I bought the car "as is" I should have expected problems from a used car, even though prior to sending payment, I was sold the vehicle as "functionally in great condition" and "identical to the other, lower mile unit aside from the odometer", which did not have any lights shown on the dash or any issues based on the provided photos on eBay or your website. He also informed me of a wheel imbalance issue at this time, another fact that was not included in my inquiry of the vehicle's condition prior to the sale.All in all, I feel that Mr. Jason Lane purposely withheld information from me in order to sell a car in poorer condition than the car I inquired about for the same price.After receiving the vehicle two Saturdays ago and attempting to diagnose the problem, it has become evident that the EBCM is faulty, and will be a high three to low four figure repair for a problem that was hidden from me during the sale of the vehicle. I feel that a combination of half-truths, deceitful sales tactics, and complete fabrications have led me to own this Chevrolet Caprice, and I am completely and thoroughly dissatisfied with the lack of honesty and integrity exhibited by Mr. Jason Lane through phone and text correspondence.

LOVE THE SERVICE!!!

I purchased a 2016 Ford Fusion. My very first brand new car I have ever owned. The whole crew was very pleasant to work with. They spent numerous hours working with me to find me the best match to get me out from being upside down on a vehicle that i was in. They took their time and looked at all options available (trade in $, cash back offers, rebate offers). What I didn't understand, they explained to me. Very professional, very respectful people. The salesman I worked with was OUTSTANDING. I wouldn't have wanted to spend my time with anyone else. I am so thankful I was blessed with him as my salesman. Very fun, very respectful, very caring. Didn't make me feel like anything was out of the question yet explained if so. Very friendly and make me feel right at home. As far as respect to customers I would highly recommend Joe Machens Ford, 1911 W Worley, Columbia, MO to anyone. Though I did not deal with all of the salesman there, the salesman I had was fantastic. The finance department was very comforting to work with as well. Thanks JMF!!!

Nice Experience

John went that extra mile to ensure I got the vehicle I wanted at the price I was looking for. It didn't seem like we were going to reach an agreement at first but he kept at it until the deal completed.

They keep you abreast of what is happening.

John kept appointments and kept me informed through all steps of the buying process. He is knowledgeable about the inventory and the vehicles themselves. I would recommend him and Machens to anyone.

Thanks Marco!

Marco Tapia was great! Helpful, easy to contact, and helped hunt down the perfect car. Thanks Marco for all your help! I will definitely recommend others to your dealership.

Went the extra mile

This is the second car I have purchased at Machens Ford. John Schoenfeld went that extra mile and worked with me to get me into the car I wanted.

Thanks for the help

I appreciate Mac McKinney explaining all the bells and whistles of my "new to me" 2014 Ford Escape. His patience is outstanding! He even went above and beyond and removed window decals of my favorite sports team from my trade in to my new one. Yep, I'm happy.

Quick and Painless

While I had done my review with USAA total car, it remained super easy to locate vehicles that interested me. Ironically, Joe Machens possessed all of them! Once I indicated my interest, an email quickly followed asking method of contact preferred and times. Marco Tapia contacted me shortly there after and remained flexible to texting and emailing as well as offering additional pictures of the vehicle. Once the insurance finalized on my recent total loss, I stopped by the dealership the next day. I forewarned Marco of my limited time. Altogether time, less than 2 hours. Made it to pre-k graduation and that meant the world!Turns out Marco Combat Vietnam Vet and Mike -the one who recruited my husband as a Marine years ago. Clearly felt welcomed!*Never considered a Ford or Lincoln, but site will not process the review without it. Bought a Hyundai.

Russell took great care of us!

Was referred to Russell by a friend, and for good reason! He was able to help us find a great car for a great price and completely surpassed our wildest expectation! Very pleased with our decision to go to JM!

I didn't have to do anything! He read my mind!

Doug Mooney was great. I gave him a brief description of what I wanted and did all of the work from there! Marc answered all of my questions and made me feel very informed! Drove away very happy in a new car I would never have picked for myself!

my new car

Working with Ryan Longenecker is a great experience. He really helped us so much and understood what we wanted. It was a very positive experience. I left the dealership with my dream car and I couldn't be more thrilled about it.

2016 Ford Explorer

I grudgingly came into the dealership to appease my best friend by test driving a Ford. I had been set on a Jeep Wrangler Unlimited for over 2 years. Marco Tapia showed me 2016 Ford Explorer XLT and sent me on my way for a test drive. I got in and loved every second of it. I was amazed by the quality of the vehicle, the smooth ride, and it had so many bells and whistles! I now own that 2016 Ford Explorer and I wouldn't trade it for Jeep for all the money in the world. Marco was wonderful to work with and I recommend him and this dealership to everyone.

Purchased a newer used vehicle

We had a great experience. After our own research on Machens.com, Dan looked through the available inventory with us and we found a car that met all our criteria. We were pleased with the purchase and Dan worked through a few added options and was able to add a feature that we required in the vehicle we choose.

Buying a new truck

It's been over a decade since we purchased a new vehicle. Machens Ford and salesman Brad Davis helped us through the process with true professionalism. With Brad's help we were able to find the truck that best fit our needs and finances. Thank you so much for all your personal attentionBob G

New Ride!!

I can't think of a better individual to purchase a car from than Mike Mazzocco. Mike was able to find the car to fit my needs and wants!

Great experience!!

I love my new 2016 Ford Escape. It has all the options I was looking for and more. This is the second new Escape I've bought from Mark Dietzel and will go to him for my next purchase also.

Vehicle Purchase

This was a great experience for me. I had been searching online and the Sales Manager Justin Cochran and salesman Gerry Smith were great!!! It was fun and easy. The communicate was top notch and the car is perfect for our needs. Thank You again Joe Machens!!!!!!!!!

Troy Jones really understood our needs.

Well-coordinated and helpful team effort. Very friendly and comfortable negotiations. The service contract was a very good deal financially. We never felt pressured or rushed.

Vehicle purchase

I had a great experience purchasing a used grand Cherokee. JJ was helpful and easy to work with. He took extra pictures in order to help me know the vehicle condition before coming in to test drive.

Our whole purchase experience was very pleasant.

Our sales person, Joe Rivera, was very helpful and assisted us through the sales process. He was knowledgable about his product and his follow up was very professional.

It was so easy!

We had bought a new Explorer in 2012 so I called the salesman we had at that time, Doug Mooney, and discussed trading vehicles. He was very helpful as he patiently answered all my questions. We went through the used cars then we went through new cars looking for specific options and pricing. My husband and I finally decided on a 2016 Explorer. Doug and the Joe Machens team was very courteous and thoughtful with no 'high pressure' sales.

Awesome!!!!

Very professional. Fast courteous service. Excellent quality vehicles. All of my questions were answered to satisfaction. They took the time to find the exact vehicle I wanted.

Acura MDX

Travis was easy to work with and very responsive to questions. Gene and Travis stayed late to accommodate my travel to their dealership and my purchase. Mack was very friendly and made us feel welcome.

Good deal

We went in just to look and traded two cars for two newer cars. I had talked to Brandon the night before and explained our needs and he had 4 cars ready to test drive the next day. My only problem was the waiting. We were there at 830 and didn't leave until nearly 3 (with no lunch). Mostly we were waiting for the finance person to be available.

Awesome Sales Rep!

Awesome Sales Rep!! Dan Mahurin! Young, but excellent customer service. I and my wife will come back to see Dan and we will send our friends to see him also. Fantastic experience Dan!! Thank you.

Great Dealer Mark Dietzel

Mark Dietzel helped me out in my time of need when I needed car. I'm thankful to have such a person who has passion for selling cars and mean it while making the sell. I recommend him to anyone who is serious about owning a car that best suits your needs.

Enjoyable Buying Experience

My wife and I were greeted by Kevin Towns, a very knowledgable sales consultant who guided us through the many options available to us in selecting the type of vehicle that would best fit our needs and price range. I was very impressed with Kevins attention to detail and in particular the recommendations he made that helped us choose the perfect vehicle. We are extremely pleased with our buying experience.

Ryan Longenecker GREAT SALESPERSON

I had a very enjoyable experience working with Ryan. No pressure. Excellent service above and beyond. I was very happy to have him working with me on all the details about the new vehicle. The next day while bringing my trade in information, he helped me again with questions. Great person to do business with .

Best for sales and service

I have been purchasing cars from Machens for over 31 years. Why? They always provide outstanding experiences in sales and service. This time it was Kevin Towns in sales, Steve Beck in finance and Chris Early in service. Terry Sells goes out of his way to make the buying experience painless. Thanks you all!!John and Barbara Willenberg

Doug Mooney & Staff can make your WORST day the BEST One!!!

I hit a DEER with my Minivan and the ins. co. Totaled it out I was not prepared for this at all, mentally or financially. I loved my little minivan!! I found the same minivan on the internet with less miles and a upgrade on the interior. Inquired via e-mail and within minutes had a reply and a phone call. I believe her name Tracy very nice & she was able to answer all my questions and I told her I still had to deal with my Ins. Co. and she even had some suggestions for that which was VERY helpful!!!So when I finally got a way to get to Joe Machens Ford. I was introduced to Doug Mooney and proceeded to tell him what had happened and why I was there, he went to get the keys and someone was already out driving it and making a deal on it ? !! Another disappointment!!! And after cursing my Ins. Co. again Doug proceeded to see what else was available that Might Suite me. Notice I said suite me because not just anything would do, I have very specific demands when it comes down to what I am driving in a minivan and the price was a big Leap also because, of course the Ins. Co. only thinks your vehicle is worth what you think it is when you are paying the premiums. Hit a Deer and the whole thing changes!!So we looked at this and that drove this and that but, nothing was saying this is for ME - ?!! Then when he was about out of options he found something that had not even been added to the inventory yet ;-) over at one of the other branches it sounded interesting so we went over there the only thing that had been done was a bath it was parked in the shop and it was past closing time for the shop workers!! So there was no way I was getting to drive it that day but!!!! That was OK I LIKED IT!! You can say it was like a Little Lost Puppy saying PLEASE take me home or whatever you want LOL!!! I knew it was the one for me!!So next was price ? could I afford it well guess what they made me a DEAL I could not turn down and now it is mine!!! ? and his name is SAM and I believe we will be together for a LONG Time despite the DEER!!!Thank you Doug Mooney, Charlie Brown & Tracy Overstreet and everyone else for all of your efforts!!!You all made a BAD Day a GREAT Day!!! ? ? Anita HopperSt.James, MO

Wonderful relaxing.

J.J. Romines was a great guy he took special care with the needs that we needed at the time. We are great we meet him and he was very on top of the customer's needs thank you.

Great Service and Experience

It's been great experience to purchase my brand new ford escape from the Joe Machens Ford dealership in Columbia, MO. We plan to buy a SUV and decided to have some test drive. As soon as we parked at the parking lot, the sales person Ronni already stood by our car. She is very friendly and not pushing as all. She asked our needed and went through the inventory to recommend cars for us. She showed great patience by answering our concerns and staying with us the whole time when we just walked back and force in the parking lot to compare the difference among the vehicles. We soon reach a decision on what type car we are going to buy, and she assisted us to get a good deal! I had bad experience with Joe Machens Toyota a couple years ago for purchasing an used car. So Joe Machens was not my first pick if I am going to make a purchase, but the great experience at Joe Machens Ford this time changed my mind, Yes, Thanks Ronni! I will definitely recommend to my friend and family.

very helpful

My experience was very pain free and easy due to the amazing people I worked with. Kevin and Charles knew exactly what they were doing making this process go very smooth. Kevin helped me find the perfect car in almost no time and in budget, while Charles worked out the monthly payments and paperwork with me. Overall it was a Great experience which lead me to a great new vehicle.

Great Service and Great Deal

With the help of USAA car buying service, my wife and I made a decision on the type car we wanted and was provided with the name of Troy Atkisson at Joe Machens Ford in Columbia, MO. Troy took the time to personally contact us to help with questions and decisions we had about our choice of vehicles. Troy was punctual at our meeting at Joe Machens and was prepared to show me the many different selections of Ford Escapes on the lot. I was most impressed with Troys knowledge of all the features of the vehicles and his superb demeanor in our conversations. He was not a high pressure salesman, but genuinely cared about providing the best for our desires. Troy and I test-drove two Escapes, one with a 1.6 Ecoboost engine and one with a 2.0. He humbled himself by admitting he didnt realize the noticeable difference in the two engines and realized immediately what we wanted. The next day I brought my wife to Joe Machens and Troy had done his homework and selected the exact car that met our desires. After my wife drove the car and looked at the other selections, we chose the car Troy had picked out for us. From that point on, Troy took us under his wing and assisted us in the most professional manner on purchasing the Escape. The whole car buying experience was the best my wife and I have experienced in our 46 years of marriage; thanks to Troy.

Excellent first car buy

My experience at the Joe Machen Ford Lincoln dealership in Columbia on Vandiver was impeccable. I went in expecting very little as I had a less than great credit score. That all changed when Paul Heathman greeted me with a handshake and a smile. He talked to me about what I was looking for in a vehicle and pointed out several options. When financing began to not work out he just kept producing more options until the perfect car and financing option worked out for me. I walked out of the dealership with a car that I love and a smile. I will be a lifelong customer. Thank you Paul Heathman at Joe Machen Ford Lincoln 411 Vandiver Drive.

Professional and friendly

Paul Heathman was very helpful and spent as much time as I needed to find the perfect car for me. He was professional and very friendly would recommend him to anyone!

Perfect Deal

Dustin was very patient with my picky details on the vehicle I wanted and my budget. We had tried to set up a deal last summer but my budget wasn't there. He checked up a few times but I finally had everything ready this week. I gave him by budget, what vehicle I had in mind, and told him I travel a lot for work and school. He immediately started sending me ideas. After 1 meeting I knew that Machens was where I wanted to purchase from. The next day after our meeting I got a message saying they had the vehicle I was looking for with the right price. I went to Machens and looked it over, talked numbers, and test drove it to find it was a perfect fit for me. I signed papers shortly after and took it home. Dustin is one of the most reliable, dependable, friendly, and truly genuine salesmen I've had the pleasure to purchase from. He was very patient with my needs and understood what I was looking for. I will NEVER go to another dealership or salesman because of my great experience here. Thank you Dustin for my beautiful car!!!

Excellent

Derek Sullivan was the salesperson that I worked with. He was excellent and helped me in finding the car I purchased. Derek was outstanding.Ann

AMAZING

Ryan Longnecker is professional and courteous. He is willing to go the extra mile to ensure his clients get what they need at a fair price. Ryan never pressures anyone and approaches each person with the love of Christ that lives in him. Ryan is NOT a 'car salesman'. Ryan is a service professional that will assist you when you need a new car. He will help make your purchase quick and easy and is there after the sale for all of your needs.

Excellent

Always work with Bruce Mulnix, he always gets us what we are looking for and quick service . I will send referrals and come back . It is easy and we always leave happy

Great Dealership Experience & Awesome Salesman

My experience at Machens Lincoln was the best that Ive had at any dealership. They are focused on customer satisfaction versus just simply making a sale. But most importantly, my sales guy, Dustin Schmidt, was awesome. From early on phone conversations, to answering my millions of questions, to making the deal He was more than courteous and helpful. He definitely went the extra mile to make the purchase of my first Lincoln a fun and exciting experience. Dustin and his team at Machens are genuinely dedicated to their customers and it shows! I would recommend them to any of my friends and family. I drove 2 hours from St. Louis to this dealership and I would definitely do it again!

Kevin Towns was AWESOME!

When we decided to get a larger vehicle for our growing family we went and looked at everything the area had to offer. We were so glad when we finally connected with Kevin Towns. Kevin was by far, the best sales person we talked to. While other dealerships were pushy and unprofessional, Kevin and the team at Joe Machens treated us with respect and truly listened to what we had to say. Anytime we had a question, Kevin was there with a real answer. We had a difficult time narrowing down what we wanted. Kevin was always willing to go the extra mile to make sure we were happy. He never tried to talk us into something we didn't need. I don't think we will ever work with anyone else again. Kevin spoiled us and made buying a new car a pleasure.

Great Experience

The team over at Joe Machens Ford is extremely helpful and makes the car buying process as pleasant as possible! Kevin Towns and Gene Buck are very knowledgeable and friendly and are eager to help however they can. I would highly recommend anyone in the market to swing by to check out their extensive inventory. We will definitely be revisiting for our next car purchase.

Great Service

We were interested in getting an SUV to use as a daily driver as well as a reliable car for trips. After going through the certified pre-owned vehicles, we found a Toyota Highlander that fit all our needs. Marco Tapia made sure to walk us through the entire process from test drive to signing the papers! He was pleasant, friendly, and most importantly for me, he had a sense of humor, making the grueling paperwork process far more enjoyable. When I need another car, I will definitely be contacting this dealership again and I can only hope that Marco is still around to make me laugh while we sign our name on every line!

Excellent

My wife and I had decided to buy an Escape After reviewing on the internet Troy Atkisson sent an email inviting us to come to the dealership. We had all ready been to another Ford dealership and pretty well knew what options we wanted. Troy was very patient in explaining various options and features. There was no pressure, just a relax friendly exchange of information. We would recommend Troy to anyone looking for a new car. He has answered all our questions taking as much time as necessary. Everything was done in a very professional manner including the gentleman in the finance department.

Great Deal On Explorer XLT

We researched Ford Explorer XLTs on the web then visited Joe Machen's sales lot. We were met by Sales Associate Derek Sullivan who patiently and professionally showed us a large inventory of XLTs then allowed us an extended test drive in the unit we wanted. Derek and Manager Justin Cochran offered us a great deal and a great trade-in. Then we compared the Explorer XLT to the Dodge Durango and Jeep Grand Cherokee. The Ford remained the best deal financially. And the Explorer XLT remained the best make-and-model product. Finance Manager Mark Weiner provided us a very favorable 0% APR / 60 month loan and a very favorable 5 Year / 100,000 mile extended warranty. We had a pleasant, professional experience, and satisfying day purchasing our new Ford.

Excellent Service

We purchased our new vehicle from Lou Ann Montague, and we couldn't have asked for a better experience. She listened to our wants and needs, and did not push us with out decision.

new f 350

Cameron was a pleasure to work with and i would definitely recommend him and Joe Machens to anyone looking for a good deal on a good vehicle.

Good customer service!

Brandon Jones and Michael Vanella were great to work with! Great customer service and got me what I asked for. I recommend if you're shopping that you go check them out!

Joe Machens Ford-Truck center

I had a great experience from this dealership. Brandon Jones and Micheal Vanella were great help. They stayed open 2 hours past closing to make sure I found the perfect vehicle for me. They went over and beyond to get my vehicle to me and what ever I requested they were quick to do. Thanks for everything and your professionalism.

New Edge!

We are very pleased with our new Ford Edge. Without being pushy, Gerry was very insightful in helping us determine the correct options for our needs. Having the big red bow attached when we picked up the Edge was a great extra touch!

No hassle buying experience!

JJ Romines is by far the best auto sales representative that I have ever worked with to buy a new vehicle. This is my second vehicle that I have purchased from him in the past 2 years and both times have been a wonderful experience. About 99% of paperwork is complete before I arrive which allows JJ more time to spend with me at going over the vehicle functions. I look forward to working with him again in the near future. Steve Albritton

Fantastic Buying Experience

I purchased a 2013 Ford Explorer from Paul Heathman at the Vandiver Drive location in Columbia and couldn't be more impressed with what he accomplished with me that day. I had no idea what to expect on getting approval but when I arrived I fell in love with what he had in mind and couldn't be more excited. I have had trouble finding someone to approve me for a loan but he made it all possible and my family and I couldn't be more excited to finally have a vehicle that fits all 6 of us comfortably. Thanks again for all you did!

An Excellent Buying Experience

With the help of Troy Atkisson, I purchased a 2016 Mustang GT and the entire buying process went about as smooth as anyone could ever hope for. Troy was very patient and informative regards my questions about the car and a complete pleasure to work with. I am totally happy with my purchase from the JM dealership and the very friendly atmosphere that I experienced while I was there. Thanks to everyone, and Troy in particular.

Stellar Experience

I purchased a used Toyota from out of state and although the logistics were a bit overwhelming, Jason and the rest of the team came through for me. I was met at the airport with a full tank of gas, some iced tea, and was quickly on my way. Great price, great service, great experience. A++ Thank you!

Excellent service

We just purchased a new F250 diesel to pull our new camper. Troy Atkisson and Joe Potucek were amazing to work with. I am very picky and do not like to make big decisions too quickly. Troy and Joe were patient and always there when I had more questions. Thank you for taking the time to make sure we got the perfect truck for us!

12th vehicle purchased

We just purchase a new Explorer from jmd. Great customer service as always. Cotton took time to go through all threeEnglish features, and set up my phone before I left. I would recommend Cotton & Joe Machens Ford to anyone.

Just the facts from my experience with Joe Machen's team

My daughter needed a new car so we searched online and found a nice 2010 red Ford Fusion in her price range located at Joe Machen's Ford / Lincoln on Bernadette Dr in Columbia Missouri. She called early in the morning on 2/17/2016 and asked if she could look at the car. The Machen's representative, Tracy (no last name provided), told my daughter that the car would be available to look at that afternoon. My daughter gave Tracey her name and Tracy said she had her info and the car would be there. I went with my daughter to look at the car. We arrived at the showroom and Mike Butler greeted us at the door. We told him why we were there and who we had talked to. Mike went back to the desk and then reported that he couldn't find any record of the appointment. Not a big deal so we told him we were there to look at the 2010 red Ford Fusion, our budget amount and that we would be happy to work with him. Mike searched for the car and told us it had been sold already. He suggested we look over the lot for any other Ford Fusions or any other car that fit our budget. We agreed and went with Mike to look thru the lot. Mike showed us many cars that were way over our budget amount. My daughter repeatedly told him that the cars were above her budget. Mike took us to several other locations to view cars but they were all over the budget amount. We spent about 2 hours driving around Columbia.When we got back to the main lot there was a 2010 Silver Ford Fusion parked in a spot that was empty on our last pass thru the lot earlier in the evening. Mike showed us the car and said the keys were not available. We decided to go with this car and wanted to hold the car until the next day when we could see it in the daylight, drive it and check it out.This is where things got confusing. We went back to Mike's desk and negotiated a price. They would not budge off of the $7495 sticker price. They said the car belonged to Joe Machen's Nissan and they couldn't negotiate a price. We started to leave and thanked Mike for his time. Mike all of a sudden got out a contract and said "I'm going to sell you this car" He asked for our drivers license and said he was going to take the info to his manager Joe Patucek. They both returned and said the price was firm. I told them they were asking above retail book value and they disagreed. We again tried to leave and Joe said, "will you pay $7200 total price out the door?" My daughter agreed and they wrote up the paperwork and she wrote a check for the full amount of $7200.We went to test drive and pick up the car on 2/18/2016 at 5pm. Mike Butler met us at he door and asked us to have a seat while he pulled the car around. He came back and said he had made a new key that cost $100. Mike said the original key(s) were not available. This seemed very strange to me and my daughter. Mike took us out to the car and we went on a short test drive. Mike said we were next in line for the business office to do the paperwork so we rushed thru the test drive. When we got back we discussed the mysterious key situation. I'm not clear on what the reason was but Mike said something like the Nissan dealer owned the car and wouldn't give them the keys. I'm going to copy in the conversation I had with the Joe Machen's Nissan representative. See below.Last night I purchased a car from the Joe Machens group of dealerships at their truck center on Bernadette Dr. I had a question about the transmission and opened a chat session on their web page since it was after business hours. The chat agent recorded my question and said someone would get back to me in the morning. I got an email and a phone call from Michael Hartgrove at Joe Machens Nissan this morning. Michael tried to answer my question but said the car was no longer on his lot. He asked several questions. "Did you buy the car?" I replied yes, we signed the papers and wrote a check. He asked what we paid and I told him the amount of $7200. He replied "I could have sold it to you for a lot less". I asked how much less and he replied $6800. I told Michael that I would discuss this with the other salesman that sold me the car (Mike Butler). While I was talking to Mike and Joe at their location on Bernadette we talked about the extremely unprofessional call I got from Michael Hartgrove at the Nissan location. I asked if they could lower the price by $400 dollars and they refused. Joe offered two free oil changes. We were very close to cancelling the deal but my daughter accepted the terms and we went thru with the purchase. I had to be very insistent that they provide a second key and the keyless entry FOB (clicker). After a total of about three hours we got thru the process of working with Mike and Joe on the deal and signing all the paperwork. We were told that the car would have to come back for a state inspection on 2/19/2016 so we set an appointment for 9:30am today 2/19/2016. My daughter showed up at 9:16am and was there until noon. They provided a second key and very old FOB clicker. They didn't provide a full tank of gas in the car.I was very disappointed with this level of service from all of the Joe Machens team members. I simply will never buy a vehicle from this business again.

awesome customer service

I contacted Mike Vanella in regards to trying to find a cheaper vehicle that was better on gas mileage. I worked with him and Keith Reiss. They both were super easy to work with. They met and exceeded my expectations. Not only is my payment lower and gas mileage better they were able to help me get cash back on my trade in, new floor matts, and everything I wanted in my new to me vehicle. Every time I had a question or concern they were quick to answer and address it. I recommend them all the time to all my friends and family. If you want someone you can trust these two are REAL, down to earth, good people.

Marco Tapia was a great salesperson to work with

We were very picky and knew exactly what we wanted when we started working with Marco Tapia. He went above and beyond trying to find just the right vehicle for us. He brought some in from other dealerships and was very patient each time we said that's not quite the one. He did finally find just what we wanted and we love it. He was great to deal with. He was honest and friendly. Always courteous of our time.

Doug Mooney

Doug Mooney always gives 100% to his customers with excellent follow-up. Terry Sells works well with Doug and customers as well which makes for a good relationship with all. Charlie Brown did the closing and very organized.

Great 1st time experience with Joe Machens

We had an excellent experience today as we purchased our 1st new vehicle from Joe Machens. They were very accommodating and helped us feel confident in our decision. Both Keith Reiss and Michael Vanella went above and beyond to help us through the whole buying process. We never felt obligated or pushed to make a quick decision. We will definitely return for future purchases. Thank you again Michael and Keith!

Bought a new car.

Thank you Troy Aktisson, I was looking for a certain car, and he found it for me. A 2015 Ford Focus Hatchback Titanium. Great experience. Love my new car. I'll deffinatly come back to Joe Machens if I decide to get a different car in the future. Thank you!

wouldn't buy a car from anyone else

We have purchased 9 vehicles from Marc Weiner over the years, & he is great to work with. He listens to our wants and needs, & makes the whole process easy. If it weren't for Marc, we would car shop anywhere without loyalty to Joe Machens. While he is on the financing side of the process these days, we have worked with him since he was on the sales floor. Since then we have been through multiple salesmen, but Marc has been the one constant that has kept us coming back. This time we worked with Kevin West who worked was very tolerant of a long distance sales. He found several vehicles that would work for us & let us decide which would be the best choice without pressure, just good advice!

Great experience

Thank you so very much to Troy Atkisson, Joe Petussic and Todd Marple. You guys made my first real car buying experience effortless. I was looking for an escape but with a baby on the way Mr Joe sold me on a 2010 Ford edge fully loaded which I absolutely loved. The room and drive is a dream. Thank you again Joe Machens Ford Lincoln.

Dependable friendly

The staff was very friendly. Our salesperson was Keith Reiss, was very dependable and went out of his way to work with us. The finance manager Mike Vanella also went out of his way to work with us.

A pleasure to work with!

Our sales representative was outstanding. He was very helpful in helping us find the right car. We felt very comfortable with the process and thought that all of the staff were helping us get the best deal and service. Thank you Kevin and Joe Machens Ford.

2015 Mustang GT Convertible

Billie Vollrath McCoy was an excellent salesperson! She did a great job in keeping us updated in our numerous communications surrounding our deal. She went above and beyond in sealing our deal. She was honest and extremely pleasant to deal with. She definitely made our new car buying experience exceptional!Tamy and Larry

Great Experience

I would like to say thank you to Troy Jones for helping us find the right vehicle for our family. We needed a vehicle that would work to haul our dogs around as well as family. He had us look at a 2011 Explorer which had all the safety features and room for our dogs. He was able to get us into this vehicle at a price we could afford. Thank you Troy Jones. Angie Stewart

New Truck Purchase

Went to Dealership on 12/29/15 looking for a New Truck Purchase in 27 degree weather. Was unable to get any help for a hour. Went into dealership talked to girl in front desk and she pointed to a gentleman, that she said that he might be able to help me. Gentleman replied, I am busy with a customer and walked away. I was extremely disappointed, I was ready to leave and decided to walk back into the dealership and spoke with Kevin Towns. He was able to help me with my Purchase of a New Truck. Very Nice Gentleman. Will certainly do business with Kevin Towns again. But think that the Dealership definitely needs to work on the Customer Relations. Was able to walk out with my new purchase very satisfied with Kevin Towns.

amazing

Billie was amazing she help is find exactly what we needed in a 4x4 and that would fit our family it was a great experience and Eric was amazing with financing

New Car Purchase

I would like to say a big thank you to Kerry Thomas and Marc Weiner for working with me in buying my new 2016 Ford Escape. It was smooth sailing all the way. It's great to work with experienced and helpful professionals. This is my third car from Machen's Ford and I wouldn't buy any where else.

salesmen treated you with respect

I had a good experience at joe machens in columbia with russel hoskins. i stopped in one day and told him what i was looking for and which they didnt have any on there lot in columbia they were in jeff city. so he sent me pictures of them so i could pick out the one i wanted to be brought to columbia for me and my wife to look at.

This place is easy to work with

I appreciate Mark Dietzel for helping me get the price I wanted for my trade. We had already looked elsewhere but glad we wound up at Joe Mahens Ford where they like to make a sale no matter what. Also their Finance staff, Gene Buck, was so pleasant and helpful. He assisted in getting the monthly payment I needed.

Troy Atkisson

Looked for my new/used car for over 2 months, Troy Atkisson was AWESOME to work with, he was patient with me and finally we found the Fusion I wanted. Had a few minor issues and he helped take care of everything quickly. This was our 6th purchase over the years at Machens.

Perfect New Ride

Troy really helped me out. I told him what I was looking for and he found a perfect fit. A 2009 Ford Escape with fairly low miles for right around what I wanted to pay. As soon as I made the decision to get the car, it was a very speedy process. Eric in the finance department was also extremely helpful and checked every possible route before we came to a solution. It was an overall great experience that I would highly recommend.

Billie Vollrath-McCoy

I went in looking for a car and they were more than willing to show me several options. A few ended up not working out but they continued to work with me until we were able to find a car that fit my needs and price range. I could not be happier with the car I ended up with and the people I worked with.

If you want to be called a liar, then this is your kind of p

I took my son to Joe Machens Ford in Columbia last Friday to buy a truck. What happened was terrible. As we negotiated our deal with a great salesman, Brad, some jerk named Terry came into the deal and tried to take over. I guess he thinks a lot of his people skills, but they suck!Not only did we not need this condescending egotistical xxx, but he called me a liar. My son and I disagreed about an issue with the truck. Not a big deal, but when Terry the jerk got involved he made a comment to me, "your word should mean something". What an xxx. Not only was he wrong, but then he had the rudeness to tell me my word was no good. Then the little jerk called and left me a voice mail, (which I kept), stating he had been there 30 years and no one had ever been displeased with his customer service skills. What planet is he from? Even his co-workers have told me he is a jerk. I have purchased several vehicles from Joe Machens over the last several years and have sent a lot of customers to them too, but those days are over.All I can say for the new owners of Joe Machens, is they may want to give Terry a job he is better suited for, like custodial work. Probably won't be much involved with pissing off a 15 year loyal customer.

Kevin Towns is THE BEST

Kevin Towns was AMAZING to work with. He made the process so easy and smooth. I would recommend Kevin to anyone who is need of a vehicle. He really is knowledgeable and very honest which is so important in a car salesman.

Pick up my ordered Explorer.

My visit was to pick up my ordered Explorer. I was treated very professionally and the staff kept me moving down the line. My wait time was fine. Overall A plus rating

Chris Creech - awesome salesman!

I had an AWESOME experience with Chris Creech, who I contacted in the Internet Sales department at Joe Machens. I told him what I was looking for and what my budget was, and BOOM - put me into a great vehicle in great shape! I never thought I would get a vehicle in this condition (and this "new") in my price range!Todd Marple, our finance guy, went above and beyond to help us get into our new car, too.This is our second purchase from the Joe Machens Internet Sales Department in the last three years, and I'm sure it won't be our last!

Absolutley phenomenal service!

My husband and I had been looking to trade in both of our vehicles and came to JM Ford at the recommendation of my father. Dan (Mahuri) met me in the parking lot, and it was smooth sailing from there. His patience while we decided what we wanted and tried to find time to come in and take a look at vehicles was appreciated. He spent a great deal of time getting numbers worked out and contacting me via phone as it was difficult to get into the dealership throughout the week. He entertained my kids, gave them snacks, and even played with the baby while we worked out financing with Gene. The night we signed on our vehicles, it was pouring down rain. Dan personally switched everything out of my old car into my new car, placing everything in the exact spot he found it. We have bought several vehicles from JM and this is by far the best experience, hands down. Don't let Dan's youth fool you, this is one salesman who knows exactly how to take care of his customers. He treated us like close friends who he really cared about getting into just the right vehicle. This is one honest and genuinely kind salesman. We are so pleased he was standing outside the evening I pulled up!

Excellent Experience

I live in New York, and flew to Missouri to make my purchase. I was met at the airport, signed the necessary paperwork, and was on my way, driving my new car within twenty minutes. I was very happy with the negotiation process, as well as the ease of communication. I found the Sale Manager, Steve Rennells, to be most trust worthy and easy to work with. I would not hesitate to make another purchase from this dealership in the future. Thank you again, to all involved.

Love My Jeep

Cotton (Bruce Mulnix), worked very hard at finding us the very best vehicle at the very best price on our son's very first vehicle!

Happy new ford owners

We were in the process of deciding whether or not to trade in our 11 year old Monte Carlo and began reviewing available inventory at Machens Ford online. We found a 2016 hybrid we were interested in and arranged to test drive the car. Mark (sales) listened to us when we told him what and why we were looking at that particular car and he never tried to push us in a different direction or into a vehicle we didn't want or one we didn't feel we could afford. He was able to negotiate a great deal for us on the new one, making the decision to purchase a no-brainer. I highly recommend him if you're in the market for a new car. Gene (finance) walked us through the application process and left no question unanswered. He's a great guy and was fun to work with as well. I have no reservations on recommending this dealership, Mark Dietzel or Gene Buck to anyone shopping for a new vehicle. Thanks guys!!

Purchased used SUV

Lou Ann Montague was awesome. We drove over 100 miles bought and drove the new Escape home in less than 4 hours. Todd in finance was great as well. Friendly atmosphere and no pressure.

Love My Escape

After owning a Saturn for 15 years, I decided I needed a new car. I needed to tow a trailer and garden supplies. I was looking at new Escapes and Billie showed me a 2013 that had everything I wanted for thousands of dollars less. I wasn't planning on buying a car this soon but I didn't want to lose the perfect car for what I needed. Thank you Billie for being so patient with me and helping me find a car to haul my "crap." After driving my small Saturn, I feel like I'm driving a luxury car! I love it!

Always a great experience!

We have bought several vehicles from Machen's Ford over the last 20+ years. We are always treated like old friends. Doug Mooney and Mark Weiner always go "above and beyond" to get us a good deal on the right vehicle. Thanks guys!Debbie Lowry

They're the best!

We've bought 3 vehicles here since 2008 and will never buy anyplace else! We drive in from about 2 hours away and pass so many other dealerships to come here. Each time we are treated like old friends. I've never felt pressured or harassed by salesmen here. We've made great deals and have always gotten fair trade in value- far better than the deal the local dealer tried to make us!

Happy Customer

Purchased a 2016 Ford Explorer from Joe Machens Ford in Columbia , Missouri on Monday October 26th 2015, Sales lady was Billie Vollrath McCoy... she was extremely helpful in helping me decide the right vehicle for me... Awesome experience!!

I'm so excited!

I just bought my 1st new car! Chris Creech was very helpful and I had a wonderful experience. I will recommend them to others! I'm so happy!

Great Repairs and Service

I was very satisfied with the quality of the repair work done on my car. The staff was courteous and very helpful. The repair work facility has not been renovated as have the other Joe Machens show facilities, therefore the 2 star rating. I frequent the Toyota facility on Vandiver, but this was a car accident repair.

Good contact

After spotting a possible purchase vehicle on the web, I asked for more info on a particular car. I did get a prompt response and indicated I was need ifurther review of my choice. Machens seemed to be competitive and willing to serve which is what I wanted in my research.

Great Service

Thank you to Joe Machens Ford Lincoln. I needed my car back ASAP and they got it in and fixed the same day and even put me in a Rental for the day which I greatly appreciate since I live in Moberly so I didn't have to wait around town all day. I have had nothing but a good experience with them from buying the car to getting the clutch plate assembly replaced. I really appreciate them so Thank You!

Impressive service!

Always happy with Machens service! Especially with Chris Early! Thanks for still valuing kindness and consideration in your customer service Joe Machens, and keeping it at the top of your list!

Shopping on line to a great sales experence

I did a lot of research on line regarding Ford Explorer prices, new and slightly used, before I went to Joe Machens web site. There I found a new 2015 Explorer Limited with at a very good price posted. I called Troy Atkisson and he was very accomodating and suggested that there was even a little "on line" discount which made the price even better. I set up an appointment with him and found him to be professional and friendly. We agreed on the price that we discussed over the phone and finished the deal that day. Troy gave us a through tour of the SUV's features and worked with us to make sure we understood the most important features. We are very happy with the Explorer Troy's handling of the sale.Todd Marple handled the paper work and he also was professional and knowledgable. Both gentlemen are very much an asset to the dealership.

Fast and easy car buying experience

We recently purchased a Lincoln MKZ Hybrid and our salesman, Troy Jones, was excellent to work with! He was very helpful, going above and beyond to find us the car that worked best for our life and budget. We have purchased 4 vehicles from Joe Machens dealerships this year and we have been very happy with their service and product with each and every purchase. Thank you Troy for helping us with our beautiful car!

Happy customers

Russ in sales and John in finance were both very helpful and considerate. Russ took all of the time we needed to describe and teach us about all of the options available on the Edge we purchased. We would recommend this dealership.

Excited Experience

It's my first time to purchase a car, and this cooperation with Kevin Towns was extremely great. My Mustang is beautiful. Love it o much! Next time, I will definitely work with him. He is nice people.

Very smooth and easy

I worked with Lou Ann Montague in sales and Todd Marple in finance this last weekend and they were amazing. They both walked me through the process step by step and answered my 101 questions. They were very kind and very helpful. They made this scary experience not so scary. Thank you!

Great service. Absolutely no complaints

Couldn't ask for any more. Everything was excellent. Very satisfied

Lou Ann Montague and Todd Marple were amazing.

I was very impressed with the service and professionalism i received. Both Lou Ann and Todd worked very diligently to make sure every thing was in my best interest. So far i love my ford focus. Thank you for taking the time and for bring so hospitable.

Excellent experience

When we found a need to purchase another vehicle we did not hesitate to contact Doug Mooney at Joe Machens Ford. Our family has purchased several vehicles from him over the years and he has always worked hard to find just the right one to fit our needs and budget. Doug is always available to answer any questions even after the sale. Every time we see him at the dealership he always ask if there is anything he can help us with. We will not even consider purchasing a vehicle anywhere else. Also, we would be remiss if we did not mention the excellent experience we had with Business manager, Grant Stephens. Sometimes the financing experience can be overwhelming, but Grant was very helpful, especially when explaining the myriad of options available. Finally, we have to mention the superb service provided by the entire staff in the Service Dept. It does not matter who assists you because you will be treated fairly and efficiently.Greg & Connie Morgan

Great Buying Experience

Just purchased a 2015 Taurus SEL from Joe Machens. The sales rep Mike Mazzocco was very professional and very pleasant to deal with. He worked very hard getting me in to the car I wanted. I have purchased many new cars and I would have to say that Mike was probably the best sales rep I have ever dealt with. All in all the buy experience was great!

Excellent, Professional, Knowledgeable, Friendly & Good Lis

We drove more than 100 miles to Joe Machens Ford to purchase a Ford Edge. They were our only choice because we heard from friends in our area of their professionalism, their knowledge of product, friendly, not pushy, sales staff and their followup service being excellent. We also saw more "J. Machens Ford Lincoln" on vehicles in our area than any other dealers' I.D.Our Sales Rep., Bruce "Cotton" Mulnix, worked very patiently with us during the search for Edge vehicles that I had placed on my computer called, "My Car Watch." He found what we wanted in a color my husband loved immediately. After test driving, came a multitude of paperwork which Bruce did everything possible to farm out various items so those people in business section(s) could begin working on their end of our new purchase. This saved us tons of time !! He went over many new features of our soon to be new car and showed me how to go online for explanations, education and many pieces of information. My husband received a stack of books to peruse. Bruce answered every question either of us had and did it in a professional and friendly manner. When we asked for additional items to be added to our purchase, he made it happen. Besides. Bruce is a great fellow Cardinal Fan, we were delighted!!All of the staff we met at the Worley St., Joe Machens Ford Lincoln facility were very friendly and made this huge, scary major purchase a small slice of comfort for us. While we sat inside away from the steamy sun, drinking icy cold waters providing necessary information to our finanancial officer, John; others were getting us prepared to leave. Bruce getting our new beautiful 2015 Edge to the garage for cleaning and final check. Our trade in was being tested for its worth and Bruce kept moving on making sure everything was getting done in order to get us through this lengthy process as quickly and efficiently as possible. He even helped both of us to change items out of our old car into the new one. My husband and I want to thank Bruce, John and all the rest of the J. MACHENS Staff who helped make our experience there an enjoyable one. We were told if any questions to call. We did that already today and both gentlemen assisted us quickly and efficiently.Thanks again, Bruce, John, etal. at Joe Machens Ford Lincoln on Worley St. in Columbia, MO. Mr. & Mrs Levi Tarr.

Awful

I am very disappointed with the service here. I brought my car in on a Tuesday morning for a power steering recall. They said it should take half a day. It is now Friday at 330 and I get a call it will not be done until Friday. A power steering problem takes 3 hours and an alignment takes 45 min. I'm very confused why it took one week to do a 3 hour job? They never called about what the status was, I had to call them repeatedly. Although they did offer me a rental car, it's just very disappointing.

Very helpful

All of the folks we dealt with were very helpful and they worked very hard on our behalf to help us find the right type of truck (especially Marco and Russ). I was very pleased with their level of customer service.

Great Experience

Just had another great experience (my third) at Joe Machens Ford. Roger Mackey and the team at the truck center worked hard to make my dream truck come true, but they made it happen. My thanks to Troy Atkinson for doing the delivery walkthrough the next day as Roger had the day off. Gary Drewing dropped in and visited with us to ensure we had a great experience. That is what I call the very best customer service.

Good Purachse Experience

This was my first vehicle buying experience with a Machens dealer and I will be going back. I worked with Mack Mckinney on selecting a vehicle and he got me exactly what I wanted even though it wasn't on the lot. For financing assistance I started with Brad Davis who's friendly personality and straight shooter attitude were refreshing and inviting. Just a great guy with a great personality who I enjoyed working with.I finished up with Marc Weiner because Brad was swamped and didn't want to keep me waiting. Marc encountered a SNAFU with my financier however he worked around the snag and made it happen. The finance team is top notch and these two persons were simply excellent.

Machens Ford

They always do the best that we could ask for..... a privilege to have them as our friends & competent service staff.

Great service...excellent personel

I drive 45 miles to Machens for service on my SUV it's worth the drive.

No Hastle Purchase - 2015 Ford Fusion

This is my 2nd purchase of a New car from Joe Machens (Columbia) over the last 3 years. I met Bruce Mulnix through my parents who have been purchasing Fords from Machens for the past 20 years. In both purchases Bruce found my Mustang & Fusion within my price range and had the features I was looking for. When you walk into JM you are always greeted and asked if you been helped. I never feel pressured and always go back when I am looking for something new.

Excellent customer service

I had a wonderful experience Kevin towns was an excellent salesman and the finance John Brown did a great job as well I would recommend either of them to any one. They made my new truck purchase extremely easy and was very satisfied with the service I received

Tate Robb was an outstanding salesman

Tate Robb was an outstanding salesman, He wanted to help me select a car I really liked. I chose a Lincoln MKX, which is a beautiful car.I was extremely satisfied.I would rate his service as a # 10.

Excellent in every Departments

Marco Tapia is a very good ?? salesman he worked hard but got me in my 2015 Fusion Very Blessed Thanks Poco poochey?????? I'm truly Loving ?? my Car

Serives

We have bought most of our vehicles from Joe Machens and service them at Joe Machens. The customer service is great and we are always treated like a valued customer, either when we are buying a car or having it serviced.

keith davis

keith davis is very courteous and attentive in fast-paced service environment

BEST experience I could ask for.

My family and I went to Joe Machens looking for my first car having no idea how it was going to go and Marco Tapia was right out there greeting us. He invited us in, sat down with us and offered us drinks and worked with us all along the way. He was friendly, funny, and an overall cool guy. You could tell he really wanted to help out and was kind enough to go the extra mile, he was patient and worked around our limits, and treated us not just as potential buyers, but as friends. I couldn't have asked for a better experience and if wasn't for Marco Tapia, my family and I wouldn't even be able to share this proud moment right now. I am extremely grateful and would recommend him to anybody. I am happy to have had this experience and will remember it for the rest of my life.

Awesome buying experience.

I recently purchased a 2014 Jeep Cherokee from one of Joe Machens other locations. After many issues, and a long legal process it was repurchased. I was able to work with Marco from Joe Machens Ford Lincoln on purchasing another vehicle to replace my Jeep. I was unsure of exactly when I would be able to purchase the car that I wanted, a BMW 328i, but Marco and the other's were willing to hold the car for me until I was able to return the Jeep and secure financing on the BMW. They also allowed me to have an extended test drive, and they helped me get from one dealership to another on the day I returned the Jeep. Marco and Joe Machens Ford Lincoln went above an beyond what I would have ever expected, and I could not recommend them more!

Great Experience hands down