Joe Machens Chrysler Jeep Dodge

100% Satisfied!

Coach, Mike Jacaway, and Steve took great car of me. They were easily accessible, clear and open with communication, and listened to any and all of my questions/concerns. I'd definitely recommend friends and family to shop with these guys any day.

Dude...You Guys Rock !!!

I just purchased a "new" used truck yesterday (Toyota Tundra CrewMax) and I'm totally delighted!Glenn Patterson helped me through the conversations and process.He was a super professional advocate on my behalf and I'm grateful to him for his guidance & help. We handled the transaction thru emails, texts, phone calls, & finally, face-to-face. I drove all the way from Indiana to Missouri for this fantastic deal...I truly believe it will be one of the best vehicle decisions that I've ever made.Blessings to all !

You Guys Rock!!!

I just purchased a "new" used truck yesterday (Toyota Tundra CrewMax) and I'm totally delighted!Glenn Patterson helped me through the conversations and process.He was a super professional advocate on my behalf and I'm grateful to him for his guidance & help. We handled the transaction thru emails, texts, phone calls, & finally, face-to-face. I drove all the way from Indiana to Missouri for this fantastic deal...I truly believe it will be one of the best vehicle decisions that I've ever made.Blessings to all !

Made buying a Jeep a pleasure!

I worked with Orion Ferreira at Joe Machens in buying my first Jeep about a month ago and was very impressed! I was intimidated at first admittedly, as Jeeps have such a solid reputation but also often seem to come with a high price point. But Orion clearly did his research and was able to not only find a newer Jeep than what I had originally expected to purchase (a 2012 Compass when I had been looking at Patriots from around 2008-2009) but also found me one with 4x4 and extra features all at my required price point! The sales process was painless, my trade in was handled well, and a minor problem with the car was fixed quickly prior to me taking the vehicle. All in all, I can give only the highest recommendation to the Joe Machens staff, and particularly to Orion whose attention to my needs, exceptional attitude, and eagerness to address concerns would definitely bring me back to Machens in the future. Thanks, guys!

Do not use

I would not recommend using this dealership. Horrible customer service it took 2 tries to not fix something. They also left the front bumper not securely fastened to the frame causing me to get a flat tire wanted nothing to do with fixing it and acted like I was a complete pain in their rear. No good words for this dealer.

Chris S. Rocks thanks for helping me!!

With being my first car purchase I was very nervous about it but Chris S made sure I understand everything and if I didn't he broke it down for me. He worked the number just right so I was able to get a 2013 fusion in my price range. Chris is not a typical pushy car sales person, he listens to what you tell him. I can say that I am more then 100% happy with my new car. Thank you Chris S for not being that pushy car sales men.

What a great experience!

Mark Hodges sold me two cars at Machens. He worked very hard to make sure my son and I had the car we truly wanted. I didn't know before today that buying a car could be so easy!!!Thanks Mark and everyone at MachensLori Jones "I LOVE my JEEP!"

Parts/Service - YES. Sales - NO.

This is the only Jeep dealership in the area, so I am forced to take my Jeep here for service. And so far, I am very happy - knowledgeable, friendly people, reasonable rates, and they have what's needed. In terms of parts or service, I would recommend this dealership easily.The sales department, though......if what my daughter and I went through is a fair representation, I wouldn't go near this place with a ten-foot pole. My daughter was in town and wanted to drive some vehicles to make a better choice when she buys a car in the near future. I've been in the dealership enough times, and I figured this would be relatively easy. Also, we had just come from another Machens dealership (Machens Mitsu/Mazda/Fiat) where we had a wonderful experiences.First of all, it was HOT. And I can understand if sales people don't want to wait outside. We pulled up, got out of the car, and looked around. No one around. So we went in and looked for a salesperson. We were never greeted, and apparently we had taken our invisible pills - even while walking around the sales area, no one asked if we needed anything. So, we went out and started looking at a 2013 Dodge Dart Rallye, parked in the front row, in plain sight of the building. It was open, so we started crawling all over it (in the searing heat) as I showed her all the features, including under the hood and the trunk. A couple of times I looked at the dealership window (where a yellow Viper is in display under its own room) and waved my arms frantically for someone, anyone, to come out and help us. When no one did, we went in the sales door, and Louis Finigan came up to us (never introduced himself; the only way I know his name is that your website includes pictures) and asked if we needed help. I said, "Yes; we'd like to test drive a car!" He said that he'd get a sales person, and in a few minutes came back with Ed Still in tow. He did introduce himself (and shook hands, something Louis didn't do), and asked us to follow us to his cubicle. He pulled out chairs, we sat down, and he said, "So, you're wanting to drive a car - a minivan?" We both found that VERY offputting - just because you're dealing with a young woman in a sundress, don't expect her to need a minivan! Strike one.He then started asking for information. We explained why we were there, and made it clear that we were not purchasing anything that day - we were there so my daughter could test-drive a car. He asked her for her phone number, and when she said she was not comfortable giving that out, he said that it was company policy that they needed a phone number and email address for a test drive. We could look at cars without it, but would not drive a car unless that information was given.REALLY? We just went to another dealership IN THE MACHENS FAMILY and were never asked for that information until AFTER the test drive! STRIKE TWO. She furnished her mother's home phone number.We told him what car we were looking at, and he said he would get the keys and bring it to the door, even after we said it was right in front of the dealership. After about ten minutes, we went outside, in the heat, to look for Ed. He had passed the car, and apparently didn't have the right key. So it was time for him to play the "use the panic button as a locator" game. We finally heard it down the hill. He turned to us and said, "Well, that one's buried. I'll go get a key for another one. Come on back in." Really, Ed? You don't know your inventory enough that you have to search around with the panic button on a key fob? I even showed him which car we wanted to look at. That apparently had no meaning to him - he could have written down the VIN and got the key from that. But apparently Ed doesn't work that way. There was no way I was going to back in the dealership and have someone who obviously didn't give a xxxx waste my time, and especially my daughter's. Just because you aren't going to make a sale today doesn't mean you have to treat us badly.STRIKE THREE. YOU'RE OUTA HERE.And after ten more minutes, waiting outside for Ed, so were we. As we walked over to our car, I noticed three salespeople - including Louis Finigan- gathered around a golf cart. As I drove off, I rolled down the window and said, "Please tell Ed we left." Louis responded by saying, "NO PROBLEM!"I'll go back there for service. Buying a car? I'm going somewhere else.

Extremely satisfied

Previously bought a new van from these guys and recently returned and worked with Jamie Vestal and Jake Cohen to fulfill a dream of traveling in a fifth wheel trailer and pickup. We will always return to Jamie and Jake for our auto needs!

getting good service after the sale is impossible

Quick at selling you a vehicle. Not so great on the service side. Had great experiences at other Machens dealerships bmw, Mercedes-Benz. So when I needed a pickup I thought of joe machens. They are not all created equal. Won't be mentioning names, will be wishing them luck as I take my business elsewhere.

Great Place

I just got my first new car and I am glad that Matthew sold me my car. He is very straight forward, honest, hard working man. He made sure that when I left I was completely satisfied!!! Thanks Matthew Brammer.

Ed Still

Ed was very professional and helpful. Machens had every truck we ever wanted to look at. This was probably my best experience with a Machens dealership. Thank you so much for the great new truck and the experience.

Totally recommend

Mark ( general manager ) and Ed (salesman) and Greg did great getting me into a brand new vehicle for a reasonable price. They made my boyfriend and I feel very comfortable and at ease about purchasing a vehicle. I would to definitly recommend.

Finding the perfect car for me

Darrell was a big help in assisting me with finding the perfect car!! His hard work was greatly appreciated. I would highly recommend him. Thanks again!

Darrell

Darrell simmons thank you for you work on my used truck purchase I called him set up a appointment , we met the truck was what I wanted , everything went very smooth . John and Cathy Johnson

Great Service!

We recently purchased a 2015 jeep unlimited rubicon. Everyone that we dealt with were friendly, workable and accommodating. There was a little lack of communication between dealerships as we didn't receive our jeep Monday as expected! However it was delivered to our home the following day!!! The jeep is exactly what we expected and couldn't be happier with our service. Dakota did a great job following up and keeping us informed tues during the arrival of the jeep. As a long time Machens customer once again we couldn't be happier!

Excellent Customer Service

I called after finding a car online I liked - it was sold. Darrell got with management to find the car I wanted, however it was more than I was willing to pay. A few days later they were able to get me the deal I wanted. I am so happy with my 2015 Dodge Dart - Thank you Darrell

My Joe Machens Ecperience...

I purchased a new 2014 RAM 1500 Quad Cab on 10/25/2014. My salesman was Derek Estes; however when I arrived Derek was with another customer so I met with Chad and then some Manager person. Then Derek joined us after the deal was finished. When my truck was brought around it had some body damage which I was assured would be fixed. Also, I had some extra accessories put on (had to be ordered); I was at the dealership for over 6 hours, I was ready to take my truk home. The next my husband and I got in our new truck and discovered the passenger seat wad stuck and wouldn't move. I called JMD, Derek first thing 10/27/2024; he assured ne everything would be fixed. I took my truck back on 11/11/2014 to have repairs to body fixed and accessories installed. Derek had Jamie give me a new loaner RAM to drive. After more than 2 weeks everything was done and installed to my satisfaction due to Derek.

Salesman with great patience

On a rainy Satuday stopped by Joe Machens Dodge trucks to check out the new 2014 trucks. Met Dakota and he helped us then pulling trucks up for us to check out, etc. we left without purchasing. Over the next several months Dakota would call and check to see how we were and if we were still intersted in a truck. He was such a personalable young man that we knew when we were ready to purchase it would have to be from Dakota. Upon seeing a truck that we were intersted in and visiting with Dakota - he worked tirelessly in obtaining a satisfactory deal on the truck.

turn great

Well the first salesman upset me enough to just leave. My wife flagged down Dakota and totally turned the day around. I knew what I was looking as I did internet search's to find the truck I wanted. So only needed to go to the dealer that had the truck.

If your looking for a great deal

Im a first time ram purchaser, and its mainly due to my salesman Darrel Simmons. He was a very knowledgeable and helpful salesman, pointing out features and differences in the available models, giving me suggestions for financing my purchase and after the sale he was still there to help with delivery. If your looking for a sales person who is honest and has integrity come to Joe Machens Chrysler Dodge Ram and see Darrel (also known as coach)

Buying a car after an accident

We had a rollover accident two weeks before we went car shopping at Joe Machens. When we got there, Derek came out and immediately asked if I wanted to drive the one I was looking at. He did not pressure us, just listened very compassionately to my needs (safety). Even though the floor manager tried to pressure us into buying a different vehicle, Derek listened to us and we were able to come to an agreement on the one we wanted. Derek did a great job and I wish the other man had left him alone to do it!

Treated like family!!!

We purchased a 2015 Chrysler 200S today and we have also bought a 2014 Dodge Dart from Joe Machens this year. We make a 250 mi trip, one way, because we KNOW that we will be treated fair and like family! The customer service is top notch and every employee makes you feel at home. We will continue to make the drive because every experience has more thN met our expectations! We would like to personally thank our sales associate Arick and Mark, the sales manager for our fantastic experience this time around! Thanks Joe Machens and keep up the great work!Kelsea & Mike Gudines

Above and Beyond

I would like to commend Darrell (Coach) Simmons on the incredible customer service he has provided to me on 2 vehicles I have purchased from Machens. On both occasions, Coach met me 2 1/2 hours from Columbia to complete the deals and to deliver the cars. He is a knowledgeable and trustworthy salesman and always looks out for what is best for the customer. I would highly recommend both Machens and Coach Simmons!

Darrell Simmons

If your looking for a sales person who is honest and has integrity see Darrell Simmons. We gave purchased 4 trucks since July 2014 and going back to purchase a car.

Quick & Easy

Test drove and purchased a 2013 Chevy, Malibu. Thanks to Darrell Simmons, he made (what can be a very stressful task) a very quick & easy one. I knew the exact car I wanted, the dealership had it on the lot but Darrell was a big reason why I chose that particular one. Thanks to his friendly customer service and tactics resulted in me purchasing from that particular dealership. Thanks Darrell.

Down Home Service Derek Estes

I want to give Derek Estes his props. Derek was very helpful in finding me the right car. He seemed to know what I was looking for in car and color. I did not feel stressed into making a purchase,he took a lot of time with me. I will recommend Derek and Joe Machens to every one I know looking for a car.

Awesome Experience !

I would like to thank Darrell Simmons a/k/a Coach for his excellent customer service !!!! . He was very knowledgeable, friendly, polite and professional. My experience at Chrysler Dodge Jeep Ram was a very positive experience. I will be sure to tell all my friends and family about it !!!!!!Thanks Coach for helping me find my dream car !!! ........... You Rock !!!!!!!Sincerely Red Hot Nissan Girl :)

Mr Simmons Is Tech Savy

Darrell was spot on. I live in WISCONSIN and our order was done through texting and a few phone call. Darrell had our Jeep Wrangler 'Willie' delivered to our front door. Darrell was very helpful answering questions and delivering on great pricing and an incredible JEEP that my wife loves. Thanks big guy!!!

2015 T&C Purchase!

We had a great experience at Machens Chrysler last weekend! My wife and I, along with my Sister, her husband and my parents, all purchased Chrysler T&Cs (3 total). Living over 100 miles from the dealership like we do could pose a problem for some places, but not for the Machens team. We communicated with Mark and Chivonne over the phone about the van we were looking for, and they located one right away with the exact options we were looking for. Once we decided to purchase, we drove up Friday with my sister to pick up our vehicles. I work in customer service and I despise being that guy who comes in right at close to do major business. In spite of our best efforts, due to a serious traffic jam we were running late. Again, no problem to the Machens team. They had our vans detailed and ready to roll as soon as we hit the door. We saw Greg in Finance and he had us all ready to go as well. Everyone was so kind and courteous to us! We knew we had made the right choice going with Machens. I live in a town where there are two Chrysler dealers within 15 miles of me one less than 2 miles away but I will make the drive to Machens because I know I will be treated kindly and I will deal with honest people. Make the drive to Machensits worth it!

A Great Experience from a Wonderful Team!

We had such a wonderful experience! Our good family friend, Mark Winstead made deal happen! Our family, my parents, and brother & wife all purchased a new 2015 Chrysler Town & Country minivan over the weekend from Machens. The whole team at Machens was so friendly and made us comfortable. We had our oldest son (age 6) with us. They got him a soda and he was thrilled! They had the vehicle we wanted all ready for us, sight unseen! Due to the distance between our home and the dealership (about 2 hours) we talked over the phone with Chivonne and they had exactly what we wanted! We got in at nearly closing time on Friday 11/14, but they still made us feel welcome and not a bit rushed. Greg was also so friendly. When we need a new vehicle I have no doubt that we will make the trip to Machens! Thank you for a wonderful experience!

I got a great deal!

Darrell (Coach) Simmons is a great salesman! He really came through for me! I am now a proud owner of a 2013 Challenger SRT8 CORE! Coach got me a great deal. If you are in the market for another vehicle I highly recommend Joe Machens Chrysler Dodge Jeep Ram!

Great experience

My salesman was very knowledgeable about his products and was passionate about his job. I was treated with the utmost respect and will send anyone that's in the market for a new car to Paul In the future. I'm in Love with my 2015 Chrysler 200 C

Great

I just purchased a new Jeep Cherokee and EJ and Dennis did a great job working with me to get everything I wanted at a price I could afford.

Honest and Time Saving!

Dan helped me and my husband find the perfect car for our family. He was respectable, honest, and fast. He made sure the monthly payments and Apr of the loan were at a price we could afford. I very HIGHLY Recommend him, he'll take good care of you!!!

Ed was great!

We purchased a Ram 1500 this fall from Ed Still and were extremely happy with his service and knowledge. We went in on a Saturday morning and looked at some trucks, but weren't sure we were ready to pull the trigger. Ed gave us all the information and wasn't pushy. He told us to think about it and get back to him. That evening, about an hour before they closed, we went back in to take a second look and test drive it. My husband talked to Ed again and was confident this was the one for him. Ed and the finance guy ended up working with us well after they had closed so we could take our new truck home that night. It was a wonderful experience, and everyone we talked to was very friendly and knowledgeable. We purchased a Ram 1500 this fall from Ed Still and were extremely happy with his service and knowledge. We went in on a Saturday morning and looked at some trucks, but weren't sure we were ready to pull the trigger. Ed gave us all the information and wasn't pushy. He told us to think about it and get back to him. That evening, about an hour before they closed, we went back in to take a second look and test drive it. My husband talked to Ed again and was confident this was the one for him. Ed and the finance guy ended up working with us well after they had closed so we could take our new truck home that night. It was a wonderful experience, and everyone we talked to was very friendly and knowledgeable. We will definitely be going back when it's time for another new car!We will definitely be going back when it's time for another new car!

Best experience buying a car ever.

Chivonne Dickerson was pleasant and professional. Great experience. I love my challenger. Thanks Chivonne you are an asset to Joe machens team. I will request her again for my next car.

Best Car Buying Experience

Just purchased a Toyota Highlander BEST deal in town! Chad Pitts was extremely helpful and knowledgeable of the vehicle, couldn't ask for any better. I would recommend everyone to go to Machens Jeep and ask for Chad Pitts. He found the exact car with ALL the features I was looking for.

Great experience in buying a car

Chivonne Dickerson was very professional. She was a delight to talk to through the whole process. She made sure after the sale that we had her number and encouraged us to call with any questions or concerns. She also helped me set up a lot of the electrical extras days after we bought the car. She then followed up several times to make sure things were still going well. I truly enjoyed working with her and will do it in the future also. Thank you Chivonne.

Quick and to the point

Dan Komo readily helped us quickly after I ended up in a car accident. He showed urgency and got us everything we needed. I give Dan Komo 5 stars because of his sense of direction and urgency. So far I love the car. I hope it lasts a long while!

The Best

Chivonne Dickerson was the best help I could ever ask for I sent my cousin as a referral ,and helped her tremendously with finding the vehicle my cousin wanted .....I can't thank her enough for the help ,and the professionalism, the prompt service, I will definitely by my next car from her

Thoroughly Enjoyable, Refreshingly Simple.

Let's be honest, when I walked into Joe Machens I had no clue what I was doing. Chad Pitts patiently walked me through the buying process, helping me sift through tons of car choices, offering insight as I test drove 7 different cars over two different days, and making the process incredibly simple. He treated me like an adult as I made my first car purchase, and I can't sing his or Joe Machens Dealership's praises enough. I love my Jeep and I am consistently getting compliments on it. I fell in love with my vehicle and I am very pleased with my choice, but I couldn't have made it without Chad's help. In fact, my dad claims that for his next car purchase he's driving up to Columbia from St. Louis to work with Joe Machens again!

Adam Wesbury was the bomb!

I get anxiety going into dealerships and dealing with purchases of this size but Adam made it comfortable and I knew the whole time he was looking to make sure I got the car that best fit my needs not just my wants and his pocket.... Good person, not just salesman.

Nobody can do it better than Dakota!!

Words can not describe how happy I am with my new truck!! Dakota took such good care of me and made me feel like family thru the whole process!! I so totally would recommend Dakota to anyone looking for a vehicle. AWESOME EXPERIENCE!!

Great service!

Dan led me through the whole car buying experience. I really appreciated all his advice as this was my first car buying experience. He went out of his way to help me find the best car and deal for me. He provided me with advice as if I was family. Everyone at the dealership made me feel very welcome!

Great buying experience

The facility was really nice, and my salesman, Dan Komo was really helpful throughout the whole buying process. I could tell he really wanted to find the right fit for me, and wasn't overly focused on making the highest commission possible as salesmen often do. He wasn't pushing me to make a decision and asked several times what it was that I wanted to do. The environment was very relaxed, and I felt comfortable throughout the whole process. Any questions I had, Dan was able to answer and he was very communicative throughout. I would highly recommend this dealership and specifically talking to Dan. Greg was also very friendly and sped me through the financing process.

GREAT CAR AND DEALER

WAITING FOR THE HELLCAT BUT WAS CALLED BY JERRI THAT THE 2015 SCATPACK CHALLENGER WAS IN AND MAYBE I WOULD LIKE TO SEE THE VEHICLE. I CAME IN THAT SAME MORNING AND AFTER SEEING THE CAR I KNEW I WAS NOT GOING TO WAIT FOR THE HELLCAT .AFTER A SMALL AMOUNT OF TIME WE MADE A DEAL AND I TOOK DELIVERY THE SAME DAY ONE OF THE FASTEST AND BEST DEALS I EVER HAD WITH A DEALERSHIP....