Jim Shorkey CDJR

Above and beyond to help someone in need.

Oct 6th we set out on a 5000 mile round trip and not an hour and a half into our travel our truck began to have issues and was going into limp mode. After a couple hours trying to find a dealer in the area to help us out Jim Shorkey answered the call. We pulled in and unhooked our trailer and withing ten minutes the truck was on the lift. A couple hours later we were on our way again thanks to the team of men working on it. When others said they couldn't help, Jim Shorkey's team stepped up to the plate and we're grateful to have found them! Thank you again for a fantastic experience and getting us on our way in short order.Sincerely,Chad HohenwarterLancaster, PA

Lengthy

Found the vehicle I was looking for, Jeep Wrangler Sport with standard transmission. Everybody else has automatics. The negotiation process was a bit tedious but persistence pays off. I got what I wanted in a vehicle for slightly more that I budgeted but still at a reasonable price.

New Car

First off coming in here on a budget with what i needed to get, I thought to myself that it must be nearly impossible! I met with a gentleman that took his time out of this busy day to help me with my issues. His name was Augustus Marino. His patience and understanding were incredible and made my car buying experience exceptional. He went above and beyond to get me the car that I wanted with the payment that I needed.

Wonderful Service

I really had a wonderful buying experience at Jim Shorkey Chrysler Dodge Jeep. Paul Machesky, Tony Brooks and Jim Shorkey III were all attentive and professional. They helped get me a great deal and even helped to resolve a minor problem I found after I brought the 2017 Grand Cherokee home. Great job!

Jim Shorkey Jeep

My experience with buying a Jeep Compass was wonderful with Jason Binnie at Jim Shorkey. He was very patient and we searched and test drove until I found a vehicle that was the right fit for me. He always promptly returned phone calls and got me the best price and great financing. I would definately go back to Jim Shorkey to buy my next vehicle!

Great!

Great experience buying a new Ram 1500. Jason Binnie was the best. Highly recommended. Thank you!

Lied , careless , reckless

Today I took my 2016 dodge ram back for repair because the manual key wouldn't open the door . About five hours later I was called and told that it was done and ready for pick up . So I return to the dealership I was given the keys and had to walk to find my truck , I found it wedged into a hillside as in dirt physically moved by my truck as it was carelessly driven into the hillside. So I want to check if the key would work and of course it did not . So they had my truck for five hours and didn't fix the problem lied to me and told me they did and then carelessly threw it aside. I called the next morning about it and was told that they did updates and usually that fixes the problem, I re-iterated that it was a mechanical problem something was physically broken and I was assured that usually an update fixes this problem... so I drove to the dealership as I couldn't get a straight answer where I waited while they took the door apart and told me as suspected that it would need a new mechanism that they had to order. If they had listened to me, taken the panel off in the first place this could have taken one day and a half hour instead of 2 wasted days.

FIAT 500

Jason Binnie was wonderful!He made the whole car purchase easy!I love my car!

Lied to Our Faces

Craig straight up lied to my fiancee and me during the purchase of our vehicle in July. Not only did he lie, but the finance department neglected to send my paperwork causing me not to have a secured loan for almost 30 days after the initial purchase. I almost had a repo order put out on the vehicle before I could even make the first payment. This is just the tip of the iceberg when it comes to dealing with this dealership. All attempts to work with the dealership were met with resistance or them flat out ignoring me. I called the finance department for a week straight trying to get Kristie on the phone, but I could never get a call back. They are quick to call when they need something from you, like when they screw up your sales paperwork and need you to come in and sign again, but as soon as the deal closes, you are dead to them. Promises to "make it right" go unheeded. I was hopeful Sean Rattigan would handle the issue, but it's been well over a month since he personally started dealing with the issue, so it appears my only course of action is to get the State Attorney General involved. Jeep was receptive and sympathetic to the issue, but has no control over dealership disputes. I am very loyal to the Jeep brand, it's just a shame my neighborhood Jeep dealership is such a shame and continues to employ the Matt Kramers, Pete Paynes, and Craig Stephans of the world. My salesman, Jason, was very friendly and I have no complaints with him.

Nah! Not for me.

Not a good experience and lied to. Low balled on my trade and then offered 2 used vehicles with more miles then my trade. Left there insulted, with no intention of ever returning, and definitely plan on spreading the word.Typical place that strings you along for hours, and throws a lower xxxxxx deal, every time you ask for your keys. Brings out the xxxxxx manager who sounds like a crook in the first thirty seconds.

Shorkey made it easy

Jeff the salesman and Craig the manager made it a pleasant experience to get me into a new vehicle. They asked questions to see what I was looking for, not try to direct me into something they wanted to sell me. They made the whole process easy. Thanks guys

Bought Dodge Caliber 2008

Found the car that I liked and needed though cars.com Service was great! Jason from Kia came and help us because was a very busy day, talked though the phone with Paula ( sales ) very nice people, very helpful, everyone there treated us well, helped us and responded all our questions, we love the service, we love the car and we will definitely recommend you guys. Long drive , totally worth it though... Thank you so much .Sincerely : Omar Mejia Ortiz&Lauren Michelle Kramer .

Chevy Camero

Thank you Dan Best for all your help making my first car purchase go so smooth. Also thanks for helping me find the car of my dreams.

Great Experience!

We went to the dealership looking for a 2016 Grand Cherokee Limited in Maximum Steel. Unfortunately they did not have everything in stock what I was looking for. Roosevelt took the time to do a custom built for us and 6 weeks later our new car arrived. He took the time with us when it arrived to make sure we understood all the gadgets inside before leaving. I absolutely love it. Go see Roosevelt Carter if you want a great car buying experience.

Great Car buying experience from Craig George

My sales person Craig George worked very hard in getting me the exact vehicle that fit my wants and needs. He took the stress out the car buying experience. Jim Shorkey was extremely good on my trade in value and fairly discounted the new car price This is my first experience of buying at Jim Shorkry and I would not hesitate to do it again or to make the recombination to other friends and family.

Great salesman

John Ulm comfortable and honest with answers good bad or ugly. Would recommend asking for him on your next visit. Thank you John for a great car buying experience

Jeep lease

Jim Shorkey jeep was a great experience! They allowed several test drives and worked well with me. Hillary was extremely pleasant to deal with, and such a fun salesperson. She was very knowledgable on the vehicles, as well as special programs that Shorkey was running. I took home my wrangler same day, and could not be happier. Hillary made my car buying experience very enjoyable. She made us laugh and smile, and turned the long car buying experience into a great one. I will most certainly refer my friends and family to shorkey and Hillary. Salesperson of the year!!! Thank you for this great experience and beautiful vehicle!

Purchased new truck

Outstanding customer service and delivery of truck was fabulous Chris did an excellent job explaining all the features of my new truck and the Ram was fueled cleaned and ready to go

Solid well run dealership

Bought my 7th vehicle in the past 16 years from the Shorkey family of automobile dealerships. I've always had good sales people taking care of me but Jason Binney was outstanding. He was very knowledgeable, accommodating, friendly and honest. It was a pleasure working with him. If you want a dealer you can trust head out to one of their many dealerships.

First Time Buyer

I had a great experience at Jim Shorkey with Jason Binnie and will refer other folks to him. The price of the vehicle and the Forever Warranty made it worth the 90 minute drive to the dealership. Will definitely return in the future.

The BEST experience ever!!

I was looking for my dream car- 2016 jeep grand Cherokee limited in white and also a helpful salesman who would go out of his way to make it work for my trade in.... totally found it at Jim Shorkey!! Thanks to Jason Binnie for making sure they had the car I wanted and salesman Mike for giving me the most value for it. Only took a few hours, negotiations and we put money down on a new lease! I am so in love with this car and I can't even stand it! I will definitely recommend this dealership to anyone I know, very nice and accommodating people to deal with.

Horrible!!! Don't waste your time.

They bait people in with fake vehicles fake ads. They told us vehicle was ready and waiting for us only for us to drive 2 hours one way to be told the vehicle was never there. Then we were told by a sales manager that it had been sold at 11pm the previous night. Waste of time and people were pushy, not to mention liars.

Unprofessional and empty promises

This dealer was very unprofessional and just made empty promises. I went here for one specific vehicle, which they failed to mention that this vehicle needed a new transmission (2016 with 18 miles on it), so I wasted my time driving an hour to this dealership. I sat down with a salesman and we discussed what my goals were and decided leasing might be for me. I found another vehicle, changed my insurance (which cost me $138), cleaned my current out and I was ready to leave with my new vehicle. Except a man came out and told me I owed another $7,000 to take it off the lot, and acted like it was $7. So I wasted my entire day at this dealership, had to listen to Manager Craig talk about his personal life and attempt to sell me his book he had written while they detailed the vehicle I was supposed to leave with and didn't even leave with that vehicle. Went for a vehicle that wasn't there, thought I was getting another and left -$138 without a vehicle. Terrible dealership in my opinion.

Great people and very welcoming atmosphere

I looked online at the trucks and had hay I wants in mind, Went into the dealership, Ashley was my sales representative, I told her what I wanted and what options in the truck, 5 minutes later she had 3 trucks pulled around, we test drove it and I made the purchase, very friendly staff and welcoming. I would most definitely recommend Ashley and the dealership.

Go see Chris Gibbons!

Chris took time during a busy Saturday to fully help me purchase a truck. I was impressed with his professionalism and willingness to work with me. I'm very satisfied with my experience

Dushan Evanovich Jim Shorkey Auto

My family has purchased vehicles here and continued to tell me I have to buy my car here. Glad I took their advice. Dushan was great and knowledgable. The Professionalism is above and beyond anywhere I have purchased a vehicle in the past.

I love my new car!

Worked with Cody Henderson, have been looking for a small SUV and he helped me find the perfect vehicle. Traded two cars for a Jeep Renegade and love it!

Paint Bubbling on a 2011 Ram pickup

I have a 2011 Ram 1500 pick-up. I noticed the paint bubbling on the right front fender. I took it to the dealership that I normally deal with on service (Victory) in Delmont. They took one look at my truck and said Chrysler won't do anything about that. I check with one other dealership over the phone and got the same response. One Saturday I was out running errands and passed the Shorkey dealership. I walk into the service department and was immediately greeted by three very pleasant individuals. They told me that the manager Kathleen Strangis was not in but they gave me her contact information. I contacted Kathleen via e-mail and after several time of exchanging information and pictures Kathleen contacted me and informed me that Chrysler would take care of the problem if I paid $100.00 deductible. I said that is great news and I'll gladly pay the deductible. I am happy to say that the work has been completed to my satisfaction. It took only one day for them to perform the repair. I also got an oil change while it was there. I think I found a new dealership to get all of my service done. Thanks again Kathleen.

Great Experience with Cody Henderson

We had an excellent experience purchasing our new vehicle from Cody. He was very informative, proffessional, and helpful with all of our needs. Our entire family has purchased vehicles and every time is a great experience.

Great experience with Russ Shively

I couldn't be more happier with my recent purchase from Jim Shorkey. Russ was a huge help and I would highly recommend this dealership and salesman. I purchased a new Jeep Renegade and I'm very pleased. I would recommend for anyone! A+ rating!

Great Salesperson and Experience

I really dislike the car buying process, however, our salesperson, Jackie McDade, made it the best I ever had. She was very friendly, knowledgeable about the vehicle and took her time to help us through every step of the process. I would definitely go see her again when it is time to buy the next vehicle. Also, make sure you get some of the fresh baked chocolate chip cookies. They are awesome. Theresa Y.

No sale

The vehicle I was was not as discribed. One disruption was "rust free" One was a little rust Actual condition was undercarriage totally rusted, wheel wells had new undercoat applied to try to cover up. Very disappointing since I just drove 200 miles to see it. (Understatement) For a large dealership this car should have been auctioned off

Great experience!

My husband and I were in need of a car and have bought our last 2 from this dealership. We knew where to go because of past experiences. Be assured, you won't be disappointed by the expertise this dealership has in it's employees and it's cars. You won't be disappointed. Craig Stephan was our salesman and he was the most understanding and knowledgeable person and salesperson we have ever had. He treated us like we were friends, not just customers. Thanks to Craig, we were able to leave with the vehicle we wanted. Thanks again Craig. We enjoyed dealing and talking with you.

Poor Service Department

We bought a 2014 Dodge Journey there in a lease a couple years ago . When we bought the vehicle the salesman Mike did a great job and we were pleased with experience . It went all down hill from here though , when we went to take car home there was a huge dent in drivers side door . They fixed this in a few days but then there was overspray everywhere. I took it back up to them to fix but then they had to reorder the sidewall protectors , so I would have to go back up again . Just recently I took my vehicle back up the for recall , passenger window not working , and roof clips coming off up inside lining. It was up there for three whole days and only two items got fixed , and I want even offered a rental car. Last week I spoke to one of the owners who said he would make sure everything was fixed properly and would speak to Chrysler Rep for me about turning car in and wiping my hands from it . Again I get no call back from him or service dept who had to order new roof clips , this dealership and a big let down. Will never do business again .

Great sevices

The second time I been to this dealership I bought my first band new outlander 2015 wonderful they were to me and now this year I bought 2015 jeep patiort for my wife Cliff Froster my sell man was patient and kind help us find something in our budget and for our family great dealership has my business

potential buyer

Looked online. Saw a Durango that I was interested in. Visited dealership and found Durango on lot. Went home and used online chat service. Verified that Durango was available for sale. Setup a test drive appointment. Arrived at designated time. Receptionist knew I was an online customer but, I was treated like I had just came in without an appointment. Took salesperson about 1/2 hour to locate the Durango and bring it to dealership. The Durango was only about 1000 feet at most from the showroom. He was also given trade in info and keys before he went to get the Durango.. Took test drive and waited about another 1/2 hour for numbers to be put together. Did not like the numbers and asked for more money for trade in. Salesman thought that trade price was good and seemed reluctant to try for a better number. Told him that there was no deal and had to ask for my keys back. He finally returned with a manager who wanted to do an another evaluation on the trade before giving me another price. Told him no. Had been there for about 2 hours. Went to another dealer. Bought the same Durango, different color, for $3000.00 less. Was only there about one hour. Also it looked like whoever evaluated my trade, 2012 Dodge Ram, ran it through as much mud covered surfaces that they could find.

retiregoatgmail.com

We didn't know what we wanted when we came to the dealership and Russ took the time to help us define what we needed and wanted. Thank You Russ!!!

Excellent - Russ Shively

Russ was very helpful to us in purchasing our new 2016 Jeep Wrangler. He took the time we need and answered any questions we had. Russ was not pushing us to purchase a vehicle. His service was the best we have ever had at any dealership. We would like to rate him as a 20 but realize we can only rate him as a 10.

2016 Jeep Compass Latitude

Russ Shively, worked with us to give us the best Jeep for our needs and money. We were looking to buy a 2016 Jeep Grand Cherokee Laredo . The cost was way out of our price range. So, Russ strived to get us the next best Jeep, which was the 2016 Jeep Compass Latitude. We did buy a 3 year lease on the Jeep. Seeing as we don't travel much it was senseless the buy. All the employees at Jim Shorkey Auto Group were very kind to us. We would recommend Jim Shorkey Auto Group to anyone looking to buy or lease a new 2016 Chrysler Dodge Jeep or Ram or used vehicle. Russ also went over all options we ask about + more. As we traded a 2007 Jeep Grand Cherokee Laredo and most thing were closely the same. Thank You Russ for all your help Sorry, if the lady in office wasn't Jackie McDade this lady worked hard to get us in the Compass

Trading in for a new vehicle

Russ Shively was extremely helpful in guiding us through the process of trading in our older car for a newer model. He was very patient and thoroughly answered all of our questions about the vehicle we bought and especially with the financing. We were at the dealership a little longer than expected (four and a half hours), but that was probably our fault as we test drove three different vehicles. This was the second car that we bought at Shorkeys.

Great customer service

Went into dealership and I was assisted by Jaimie,I told her what I was looking for and told her my budget/credit issue.Jaimie treated me with respect and was extremely friendly.I could not of asked for a better experience,Jaimie found me a fantastic car and made sure I knew every feature of the car.Highly recommend her and Jim Shorkey.Thanks

truck

Jeff and Matt were very helpful getting me my truck that I wanted they work with me and I was able to purchase the truck .

best car buying experience ever

It's as simple as this they made us feel like family.. and dush. Got busy on getting the suv we needed..plus he walked us through every step in owning a brand new car..

Great experience

It was a great all around experience with Jim shorkey Cody was great all away around. He made the experience great he should get a raise

Cliff is Great!

I bought a new Jeep Renegade and drove from Pittsburgh to go to this dealership. It was well worth the drive. They had plenty of vehicles with the features I wanted. Cliff was great, and worked hard to get me to a payment I was comfortable with. The only negative I have is that I wish I would have gotten a little more for my trade in. All in all it was a great experience, and I plan to return.

Excellent Service!

Being a college student and not having much movement in my budget made the car buying process somewhat of a daunting task. Its safe to say that in my search I mingled with many dealerships. Although I did not purchase a vehicle I found Jim Shorkey to easily be the best in my hunt. At other dealerships I visited I felt as if I wasn't respected and was talked down to because of my age. Although I am young I had a fairly good budget and was still treated terribly. I worked with Clifford Foster on a few occasions and he did an outstanding job! I wanted to buy from him so bad that I waited a few weeks until it was clear that they didn't have what I was looking for coming in so unfortunately I had to go to the other less than respectful dealership. It should be noted that he offered many wranglers close to my budget but we all know how the wrangler market goes so it was 100% understandable.I would just like to say that the service provided by Clifford did not go to waste. Shorkey has now earned my trust, recommendation, and business in the future as far as I am concerned. Thank you Clifford for your outstanding service it was very much appreciated.

Great experience!

I was very happy with my car buying experience at Jim Shirkey's. "Rudy" was wonderful to work with! He was very knowledgeable of every aspect of the Durango I purchased, and I never felt pressured to buy. Every associate I spoke to was very professional and thoroughly explained every step. All Of my financing options were clearly written so I was clear what I was purchasing

Excellent experience

I recently leased a 2016 Ram 1500 Big Horn from Jim Shorkey and couldn't be happier. Leasing was the right decision for me since I have a work vehicle for my weekly travel. Cliff Foster was my salesperson and a total joy to work with. He took me on two test drives and asked my feelings on each vehicle before suggesting a lease. Made the process easy and painless. My payments came out to less than my then new 2012 and less than another truck from another dealership. I'd recommend to anyone without hesitation.

So happy with my experience

I came to Shorkey's full of anxiety when my longtime used car was no longer an option to have and I needed to purchase a more reliable vehicle. Craig George was a God send! Not only did I walk out with a brand new jeep but the experience was very enjoyable. From the start he said, " Your getting a new car! Let's make this fun!" From then on, my experience was great. The process took multiple hours and the whole time Craig was excellent. He was very knowledgeable, and answered all my questions and then some. He was very patient and pleasant which made the process that much more enjoyable. My experience with the financing department was also wonderful. Mike was very professional, helpful and very nice with explaining everything. I'd recommend Jim Shorkey auto to anyone who wants a fantastic car buying experience from start to finish. I LOVE my Jeep! Couldn't of asked for a better experience. Thank you again so much Craig George!

very pleasant

We had our 4 year old daughter with us for 7 hours at the dealership. Roosevelt & Jesse couldn't have been more pleasant & comforting to us. You can tell Jesse has been doing this for a while, he's very good at what he does. They both showed that they cared even thou we didn't get our payment where we wanted to be! Lol Thanks to Robert Walker for sending us to the right direction!! Very kind pleasant people!! Would definitely recommend Shorkeys to friends & family.The Waters Family

Overall Great Experience

For some, the thought of purchasing a car can be very cumbersome. If you fall into this category, I would recommend the folks at Jim Shorkey Auto Group. The entire purchasing process was first class. My salesperson, Jaimie, was very knowledgeable and open to my wants and needs. She did not push me into a vehicle that had more than what was needed. I was still a little hesitant about the sale. The dealership allowed me to take the vehicle home for a number of days for a more real feel test drive. They even gave me a tank of fuel. Moving forward a few days, the purchasing process was simplistic. Trade negotiation went well. Jaimie and the sales manager did their very best to make sure I qualified for the greatest amount of incentives possible. I do not know of many places that do that. There was no pressure for add-on purchases as well. I would definitely be back to Jim Shorkey Auto Group when I am ready for my next purchase. I would encourage to check them out.

Excellent Visit!!

I recently went to the Chrysler dealership to replace my 2012 Chevrolet Sonic that I purchased from Craig George last year. I was very on edge from my accident, and nervous about getting into a new car, but Craig once again made it very easy and comfortable for me. I learned a lot about the vehicle during my time at the dealership, and had very fast paperwork. Job well done. :)

Above and Beyond

I dealt with Jack Brink on Friday. I settled on a 2016 Jeep Wrangler. I've got to say I was very impressed with the entire staff. They were very knowledgeable and worked hard to get everything done for me quick to fit my tight schedule. I will be back for my next vehicle purchase!

Rip Off Report

What a bunch of crooks!!!!!Drove from Mt Pleasant to Norwin to Jim Shorkey because I had been there in the fall and was treated very well by a sales person so I wanted to go back.Drove there in a snow storm, had my husband meet me there because it was his 1 night off from his second job this week and wanted to look and Jeep Wranglers. I have been looking at Wranglers for over 20 years and it is my bucket list car. When we ran #'s the payment was going to be around $600 a month which was more than we felt comfortable paying so we looked at other cars. Settled for a Jeep Renegade and trading in the vehicle that we currently have the higher payment on instead of the one we have the lower payment on so was comfortable with the "quoted" $491 payment, understood the payment could fluctuate a few dollars either way. Left the lot with the Renegade more than 4 hours after getting there.Today my husband gets a call informing him that the final payment amount is $596 a month!!!!!! xxx!!! 1) bait and switch is being brought into an establishment understanding you are getting 1 product and being given a different product because the one they brought you in with is "not available" which is exactly what they did with the loan. 2) They never even approached our own bank with the application and yes they do know where we bank and both of our car loans are currently at that bank. 3) Why in the world would you expect someone to pay a payment that they are not comfortable paying for a dream car for a car of half the value the they "settled for". When I went to speak to the GM the statement was made that we were upside down on the trade so the banks were not willing to go the longer term which would have brought the payment down. I advised that the 1 thing I had not liked when I had been there in the fall was that they had low balled me on my trade then. The same day I had taken the exact same car to We Buy Any Car who had stated they would purchase the car for $3000 more than what I was offered for trade and they again low balled us on trade because my husband had done a KBB estimate and the care we were looking at trading was coming in at 7000 to 8000 in horrible condition which ours is not in and they only wanted to give $5000 on trade.I also found out that the sales person that had treated me so well in the fall had been fired, not sure why but really hope he has found employment some place that is much more ethical!!!!!I would not buy a Barbie Jeep from Jim Shorkey!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Very pleasant, very knowledgeable

I must say that I am very pleased with used 2014 Kia Sorento Jacqueline McDade was very knowledgeable and helpful and answer all of my questions if she did not know she found out I know my love was hard to finance but she was able to get the job done I know where to go for my next vehicle

Worst Customer Service I've ever experienced!

Worst dealership for customer service. Bought a brand new truck, broke down twice within 4,000 miles. Didn't get a response from anyone until a Better Business complaint was filed. Jim Shorkey promised a $500 gift card for parts/service & when I tried to contact him to use it, he would not return my phone call. Stay away!!

No negotiation in overpriced used car

We 1st looked to purchase a new car under lease- a Dart that had been on the lot for months. Was told that "Buy" was currently less expensive than "Lease" and the paperwork to show lease payment was too time consuming. ( Previous day we looked at a Ford model car from the same dealership's Ford location- in which they provided both Buy and Lease payment options in minutes- lease being less). Since a new car Buy was out of our price range, we then looked at 2-3 yr old cars instead. Salesman found a 2012 Avenger that we researched (Web via phone) as a "Fair Buy" and had been on the lot for 2 months. Ran out of time & said would return next morning to test drive. Car was sold overnight. Then looked at a similar Avenger (2011, higher mileage, more options- higher price) Researched and showed salesman that it was overpriced by $700 and on the lot even longer. He called the Manager: he didn't even offer to negotiate, stating is was a good price as is. Before leaving, he looked for another car to fit our price range- which of course the 2 found were not anywhere near our type/model selections- a subcompact and a Jeep. Too bad- they could have had a sale if they would have negotiated a little, or even shown the costing on the car to justify the price. We purchased a 2013 Avenger for same money as the sold 2012 at another dealership the same day. Do your research up front on price/value and don't expect any negotiation if you shop there for a used car.

2016 Jeep Compass

Just bought a new 2016 Jeep Compass from Cody Henderson. Couldn't ask for a better salesman. He made the unpleasant task off buying a new car relaxing and fun. I will definitely buy my cars from Jim Shorkey in the future. Thanks again Cody.

Finally, a pleasant car buying experience

I was most pleasantly surprised with the quality of service, and personal touch, and the overall experience during a recent purchase of a pre-owned vehicle at Jim Shorkey. Our consultant, Tom Haskins, was professional and helpful, while maintaining a very pragmatic approach. We knew that we had a budget amount in place (based on a monthly payment) and a credit score that was less-than exceptional - or even great. It was good. Tom took the time to investigate which vehicles were within our price range, and worked to get us financing that was acceptable. There was the "pressure" to purchase additional warranty coverage - however, I declined. If I would provide one less-than-positive critique, it was the comfort level and time spent while waiting for the paperwork to be produced and various vehicle-specific delays. Most of our time was spent (approximately 3 of the 4 hours or so) on rather uncomfortable chairs - with just my wife and myself. There was very little interaction with others at the dealership - or more hospitable accommodations. All in all, great experience. It was unfortunate that a vehicle that was posted on-line that was of interest was not available (though the effort to locate it was appreciated) however, we are most satisfied with the vehicle that we purchased. The trade-in was low (in my opinion) but acceptable. Only time will tell if the vehicle purchased passed CarFax...that was never offered.

2015 jeep wrangler sahara stock # c08767 phantom o

I had to do some repairs on this after I bought it.. 1. the front bumper was hitting the grill.I spaced out the driver side with a .25 thick plate 5x7 .the other side .5 thick 5x7 plate...also the rear sway bar was out off adjustment ....was making a bad sound when driving....air filter did not have a line hooked up ...my off road lights keep blowing a fuze back up alarm sounds all the time when in reverse ......you should complain to Rocky Ridge Thanks Denny oh had 4,000 miles when I bought it

New Year, New Wheels!

Dush Evanovich gave us superior service and the management team were incredibly professional in helping us to get the best vehicle for our family. We love it! This is my second vehicle purchase from the Jim Shorkey auto group and I will be a client for life. Thank you again to Dushan Evanovich for recommending that we come in to test drive and showing us the best options. Great overall experience!

New truck purchase

Purchased a new Rocky Ridge ecodiesel from Russ. Great experience, no high pressure sales tactics and knows the product. I would go back if I needed to purchase another automobile. Thanks Russ

2008 Jeep Wrangler - Jim Shorkey *Jamie*

Very happy with the process of buying my new Jeep from Jim Shorkey. Great customers service, nice new facility going in. Jamie was very patient with our 1000 questions and helped us out a ton.

Oil change

Went in for first oil change and was surprised that it was free. What a great surprise after the holidays. They were short staffed but we're still very pleasant and worked efficiently to get me in and out as soon as possible. What a great experience and the reason why I will only have my car serviced at this top notch dealership.

Vehicle Purchase

My salesman was Mike Murphy. He's a wonderful guy. He made sure the entire process went smoothly. I was very pleased with the experience. He went above & beyond to make sure I was satisfied!! I would recommend this dealership to others. Thanks for Everything!!

First purchase at Jim Shorkey

Purchased a 2015 Dodge Ram from Cody Henderson at Jim Shorkey. This was my first purchase at this dealer and it was a very good experience. I would recommend them to others. I had no issues. The process was smooth and the negotiating straightforward.

Great customer service

Mike Murphy helped us purchase the Jeep of our dreams! He and a few other staff members stayed late after closing to make sure we got the best deal and we drove away with our new Jeep! It was a great experience.

Jackie McDade," A NEW ERA" in car sales

If you ask most people what is something they really hate to put themselves through in life you will hear the following phrase. "Shopping for a new car" I would estimate that it's in life's top 3 things to dread. A car purchase in most people's lives will be the second biggest purchase in their life behind buying a home. When you decide to go shopping for a new home you get to select your sales person When it is time to go shopping for a new car the process is a little different.. The minute you step on that car dealers lot you are at the mercy of the "Next Up Sales Person" in the rotation. No selection process, No interview, No choice on who is going to help you with which most likely will be your second biggest buying decision. Well I need to tell you I hit the "Car Salesperson Lottery" when I was approached by Jackie Mcdade. From the moment she extended her hand to introduce herself to the final hand shake I felt like maybe this is "The New Era" in car sales. Jackie is professional, attentive, and knowledgeable. I met with Jackie originally as a scouting mission for a certain vehicle. I explained that I didn't have time to complete the shopping process that day and that I would return the next day. Jackie explained that she would be away from the dealership for a few days but would introduce me to a fellow professional that could assist me in my purchase. "WOW" This proved to me that not only had I won the lottery, but I selected the "Right Dealership". This is the type of place that not only makes the customer feel important, but does so with a staff that are ultimate team mates. I applaud the Jim Shorkey team, and the Shorkey family for trying to put a new face on car shopping. As it turned out, do to my schedule, I didn't make it back to the dealership until after Jackie returned to work. However during here absents I reached out to her through an email with a question. I knew she was away from work, and I didn't expect a response until she returned to work. Instead I received a reply with an answer within minutes and she left the door open if I needed further assistance. I again want to extend my Thanks to all who were involved in this process and for making this an enjoyable experience. Ken K. South Park, PA.

easy stress free purchase

Sales consultant Dushan Evanovich was great! We were very pleased with the initial trade-in price given for our 2010 Odyssey, incentives, and out-the-door price...no haggling required. This is our second new Grand Caravan purchase in 2015 from Shorkey's. Looking forward to many years of camping, flea-marketing, PIRATES games, Indy 500 and NACSAR races in our new spacious vans. Many thanks Dushan! Joe & Janet(Vickie) R.

just stop by

Stop by Friday the 13th just looking walked out with a car Tony Brooks did a good job will tell anybody looking for a car to go to Jim shorkey Chrysler Jeep experience was great no pressure no hassle just fun I liked it you will too

Purchasing a Dodge van from Russell Shively

My wife and I recently purchased a 2015 Dodge Caravan from Jim Shorkey Chrysler Dodge. Our sales person was Russell Shively. He worked tirelessly finding the vehicle that was within our price range and had all the options we desired. Russ took the time to keep us apprised of the progress of locating a vehicle, the time involved to have the vehicle driven to North Huntindgon, and the time table for detailing the van once it arrived at the dealership. We feel he used personal time in addition to his work day to ensure our vehicle was in the condition a new car buyer would appreciate upon driving away from the dealership. Thank you Russ for a pleasant experience in purchasing our newest van from Jim Shorkey.

Second time around

I needed to buy a work truck, and since I have had a good experience before (purchased a mini van 2 years ago through Shorkey's) I did not hesitate to go back to them! After seeing several trucks online, I called and was put in touch with Brandon Irdi. An appointment was made to stop in and appraise my trade in vehicle. After test driving the vehicles that I selected, I settled on the one that I had my eye on from the beginning. Brandon was very patient and very knowledgeable, a true professional that you should be glad is on the Shorkey team! I will not hesitate to refer anyone to your dealership...awesome customer service from start to finish. Brandon called me a few days after the sale to ask how the truck was. I did not expect that, but I did appreciate it...they truly care and value your business. A big thanks to Brandon Irdi and everyone in the Shorkey family for a totally seamless buying experience. Thanks again, Chuck S.

Craig George is Excellent

I cant say enough good things about this place and my salesman craig George. I dont have great credit but craig still took my needs and met them all. He worked 3 gours after closing to get me into the car i wanted that day. Excellent!

EXCELLENT FACILITY AND SERVICE

Best vehicle buying experience I have ever had. I will recommend this location/dealer to all of my family and friends.

2015 Dodge Journey

I purchased a 2015 Dodge Journey with the help of Bobby Thompson. Bobby was very friendly, knowledgeable and helpful throughout the process. He answered all of our questions and never made us feel "pressured" or part of a "sales pitch." Bobby stayed several hours after the dealership closed to help us complete the paperwork without hesitation as well. I have been in touch with Bobby several times since purchasing my Journey and he has been very helpful with answering my questions. Thank you Bobby Thompson for helping us with this purchase - we all love the Journey and will absolutely refer our friends as the opportunity arises.

Great Experience!

I bought a new 2015 Ram Laramie from this dealership. It was a very easy and quick process.

6th vehicle from Shorkey's. Best dealership in PA!

My husband, daughter and I went to Jim Shorkey's Jeep Dealership a few days ago to trade our Jeep Patriot in and purchase/lease a newer model Jeep Cherokee. Our salesman; Robert Thompson, provided us with all of the options available on the new Jeeps and helped us narrow down the perfect vehicle that would meet all of our needs. He was so very helpful and pleasant to work with as was everyone else we had spoken with during our time there. We absolutely love our new Jeep and will definitely be coming back for another new one when our lease is up. Thank you Robert for such a great buying experience! You truly are an exceptional salesman and will be highly recommended to our friends and family looking to buy their next vehicle.

Great Experience

This was my first car purchase, and I couldn't be happier. I felt so comfortable and didn't feel pressured at all. I absolutely love my new Jeep! Bobby Thompson was wonderful to deal with. He made my first car buying experience an enjoyable one. I would definitely recommend Jim Shorkey!

Third Purchase from Jim Shorkey

My wife traded our 2011 Dodge Nitro today, our salesperson Jaimie Sacramento was the most helpful salesperson we have ever dealt with. The entire process was without question the most gratifying experience at a dealership. We will always purchase our vehicle and repair needs from Jim Shorkey Auto Group, their entire staff are professionals.

The best experience !

My experience here from beginning to end was nothing but the best! This was my first time purchasing a vehicle and my sales consultant Jackie McDade made me feel 100% confidant that I was making the right decision and choosing the best vehicle for me. I'm so happy with my car and I will recommend Jim Shorkey Family Auto Group to all my family and friends! Thanks again Jackie, you were great!

Great salesperson

Brandon was the salesman who helped me purchase my Jeep. He did awesome job in assisting us with the process. Brandon stayed late to get the deal finished and was very helpful in explaining everything about the vehicle. He did a great job.

All around terrible

Our experience started out good it seemed like they really cared and wanted us to get into a good car, but after we bought our car they have ignored us ever since. The car came without an owners manual and no one would get us one after calling our dealer and the dealership. They never gave us the spare tire they promised us, this place is terrible do not spend your hard working money here. They treat you like an inconvenience! I will never buy a car here again nor will I recommend I wish I would of read the reviews!

Great sales men

We just bought a 2016 Dodge Journey from Jack Brink at Jim Shorkey. He is the best! So patient and understanding. He is really nice and not pushy. Jack wants what is best for YOU!

THANK YOU JACKIE AND JIM

JIM THE GM AND JACKIE MADE MY VEHICLE PURCHASE A WONDERFUL EXPERIENCE AND ALL THE EMPLOYEES WERE ALL VERY ATTENTIVE ALWAYS ASKING IF I WANTED SOMETHING TO SNACK ON OR DRINK I WOULD DEFIANTLY RECOMMEND THIS DEALERSHIP FOR A PURCHASE

2015 Ram 1500

I traded in my 2012 1500 Laramie for a 2015. My father-in-law recommended this location as he leased his 2015 Ram from this location a couple days earlier. I worked with Jim Marghella. He was able to get me the exact truck I wanted for the exact price I was looking for without a lot of back and forth. I will definitely go back when the time comes.

2015 ica Forte

Excellent Service by our salesman Craig George. He went more out of his way to help us. Would recommend Craig to sell a car to a friend. I had three questions though. Number one when I use the key Faub to open the doors, why will only the front drivers side open. Number two is the sticker on the front window (6-16) does not match the sticker on the real license plate(8-16) Why?. Number three is since we are leasing the car, are we permitted to polish and wax the car or would this violate the lease agreement.

Awesome Sales Team Great People Great dealership!

I recently purchased a Ram 1500 from Jim Shorkeys. I did some internet shopping and seen that they had the best prices. I inquired about a vehicle I liked on their website. The next morning I received a phone the next day to schedule an appointment to speak with a sales person. I met with Rich Stevens, we sat down discussed what I was looking for in a truck talk about the Jim Shorkey dealership and how they are about all about the customer. Rich was very thorough with all my needs I wanted. They were willing to find the truck that I wanted from another dealership, they wanted me to be happy and satisfied with my purchase. Lucky enough the next day some new vehicles were delivered and they had one with the options I wanted. Rich and Jim Jenkins were very honest and forthcoming on all options on a lease and a buy and also very patient with me no pressure none what so ever I felt very trustworthy with themwe work some things out and struck a deal, It was the best buying car experience I ever had. I would recommend to anyone to buy a new vehicle from Jim Shorkey Chrysler ,Dodge, Ram and Jeep.

This place is a JOKE

Brought my Jeep in because it's was not starting occasionally, they said nothing was wrong with it. Told them I had a noise coming from my tire.. Replaced parts I didn't need . Left dealership with same noise. If they test drove it they would of seen it wasn't fixed. Took it to my mechanic and said parts put in were defective. Now I'm back a week later to have it corrected and same run around. Worse place I ever dealt with.

Great Service

We went in to Jim Shorkey's to purchase a new vehicle, we got a nice salesman Jim, He helped us find the Jeep Liberty we had in mind from their web site. He was very helpful from start to finish. He even called the next day to make sure everything was good. I would recommend anyone looking for a new vehicle to go to Jim Shorkey's. We appreciate the time you spent with us.

Great people to work with very easy and polite.

Very easy staff to work with not pushy at all. Stayed after (long) hours to get me in a Ram that I liked and at a payment that worked for me. Also gave me descent price on my trade in.

buying a jeep renagade

I came into the show room looking for jeff whom i was sent to see by my son in law and craig george said he could help and would share comm with jeff cause it was his day off loved mr george was very helpful wanted to show my wife but she couldnt leave work so he took me and the jeep to her that sealed the deal and I bought the jeep renagade 2015 red thank you kevin for sending me there randy dick

Great Buying Experience

My salesman, Tony Brooks, was a real professional. He worked hard to find me the vehicle I wanted with the options I was looking for at a price that was fair. I really appreciate the no pressure sales approach.

Great service

I went into Jim Shorkey to lease a Jeep Compass Latitude and was impressed by the customer service and deals offered. Rich Stevens was my sales representative and could not have been more pleased with the level of assistance he offered us. He made the process run smoothly and I ended up purchasing the vehicle that day. Overall great service!!

Dont do it!

Buying a vehicle from *Jim Shorkey has been nothing but trouble from day 1. First of all the individual that handled the purchase andpaperwork didn't know what he was doing and turned into a 2 day procedure due to his inabilities. Next it's vehicle has numerous problems.radio will turn on and off over and over. When radio goes off, dash lights go off also. There's a rattle in the vehicle and they say it was Sun roof and that's not it. Then try calling service or parts and all you ever get is voicemails. Try to call any other dealership and I gurantee you will get a human on the line first and every time in parts or service. I do not recommend Shorkeys. BTW it is a 2015 Jeep Trailhawk that there are so many problems with.

Great Buying Experience.....

My husband and I were contemplating the purchase of a Jeep Wrangler. When we stopped by the Jim Shorkey Jeep dealership we were greeted by Bob Marino. Bob went out of his way to help us find what we wanted and by the end of our visit we purchased a Wrangler. Bob Marino is a man of integrity and honesty. We appreciated his straight-forward, no nonsense approach. He was both courteous and polite throughout the transaction and we left feeling we got the best possible deal. We truly enjoyed working with him and would not hesitate to purchase a vehicle from him in the future.

Friendly honest and great deal

Went in looking at a cherokee latitude. Left with a loaded cherokee limited for the price we wanted with every feature we wanted. Salesman Dush was right on although he was new he did everything he could to help us get in the jeep that day. Highly reccomend them there they go above and beyond to help the customer. My wife loves her new jeep. We will def return for our next vehicle.

Happy customer!

After talking with several dealerships in Pittsburgh about the specific features and color I wanted in a 2015 Jeep Renegade I was referred to Tony Brooks at Jim Shorkey. While every other dealership told me I was too specific or would have to settle for a different color or without one of my desired features, Tony found exactly what I was looking for. The dealership had to do a trade with another dealership but Tony made sure his team was able to get it to me around my schedule. My entire expereince was quick, smooth, and simple. I am in love with my new Jeep and would not want to go anywhere else after having such an awesome experience!

Second purchase from Rich..Won't go anywhere else!

Last night, I went in to order a 2015 Wrangler Rubicon - Hard Rock Edition. Rich has been working on this for me since we purchased my finance's...and last night, he stayed well over 2 hours after the dealership closed to make it happen for me. I am extremely impressed with his diligence around getting me everything I wanted, and working with me on my trade. This is the second purchase for us at the Jim Shorkey Auto group, and I can confidently say, we will not go anywhere else. Thank you Rich for the time and effort in making sure I got what I wanted!!!

Absolutely the best buying experience

We purchased a 2015 Jeep Wrangler X package from Rich, he was professional, and went above and beyond to get the vehicle we wanted. The customer service at Shorkey is incredible, and he even put the vehicle in the showroom with a big "happy birthday" sign on it for my fiance. I was so impressed, I'm going back to buy myself a Rubicon. I couldn't ask for a better buying experience, thanks Rich and the Jim Shorkey auto group!

Horrible

My fiance and I chose to buy new vehicle, we look at a car we liked it we wanted it. I asked to have a car in black they brought out a different car told me it was exactly the same car except for the computer screen was smaller. We went ahead we purchased the car once home I realized the screen was not just smaller but it was lacking a lot of features that the other car had.we called many times and did not get a return call finally we put a call into Mr. Shorkey himself and he returned the call. We offered to pay for a GPS to be put in the car he looked into it said it cannot be done you bought it you're stuck with it or trade it in and lose $4000 on it because it is now a used car or keep it. My car was not detailed when we left, it was late. Nobody ever called back to have my car detailed it has surface scratches that need buffed out the stickers are from January I bought my car in April. We have several more phone calls and about getting it detailed and we are once again being told all cars are detailed before they leave.. Dealerships are in business because of people like us. Please do your research on any vehicle that you want before you buy.. You cannot rely on a salesman to be honest! They just want the sale! Good luck!

happy as ever with my first new car!

Went to Jim Shorkey just to look! Left the dealership that night with my first new car! My salesman Robert Walker was THE BEST! My time at the dealership was like I've known him for years! I've dealt with plenty of car salesmen, Robert was BY FAR THE BEST!! When you go to Jim Shorkey trust me and ask for Robert Walker!!

excellent service

My boyfriend and I both bought 2015 jeep compass and 2015 jeep patriot from jim shorkey on route 30, PA. JOE PRIZNER sold us both our cars and was probably the best salesman we both have dealt with! He was honest and showed us every option available down to numbers and payments. I really appreciate the kindness from jim shorkey auto group! We are both happy with our purchase!! Thanks joe!!

Great Customer Service, Great Buying Process

We have all intentions on recommending your dealership to our family members, co-workers and friends emphasizing on the forever warranty and certified vehicles which had us sold in the beginning. Best customer service by Rich Stevens, he went above and beyond the normal and treated us exceptionally well. We purchased 3 vehicles in 2 weeks and plan to send out anyone else we can. I event received a personal call from Mr. Shorkey himself. What other dealership takes that type of pride in there business? Jim Shorkey is truly a good dealership not out to get you but to provide excellent service to you. Missy D Pittsburgh, PA

Not Worthy compared to the Competition

I have had nothing but a series of disappointments after the sale with this dealership. I got a great deal on the vehicle, but the service after the sale has been disappointing. Anytime I ask about warranty issues I am told I have to start a claim with Chrysler Customer Service first, if they deem it is something worth checking into, then they will take care of it. The service appointments are always scheduled 3 to 4 weeks out, nothing is ever available on a Saturday. If I call a local competing dealer and explain the problems I am having with Shorkey, they always do their best to get me in the next day. That tells me who wants my business going forward, I think I;ll pay a little more for my vehicle the next time I'm shopping.

Customer Satisfaction Pledge (Revisited)

This is an additional entry since my initial review made on 18 November 2014, I want everyone to know that my concerns addressed in my initial review have been completely addressed and resolved. I was contacted by the owner of the Shorkey Auto Group and we had an in-depth point by point discussion regarding my scathing review. Mr. Shorkey was understanding and did not attempt to make excuses or deny my experience. He very simply wanted to make it right and ensure that his company corrected processes which made my buying experience less than perfect. He addressed each point and provided his vision on what could be done. After several days he wrapped back around with me to discuss steps that had been implemented as short term solutions and what additional resources were being applied as long term resolutions. I was completely satisfied with his responses and was quite amazed that senior leadership would step down to the common man to make it as right as possible. For an owner to admit his company isn't always perfect but he will always make strides to better his company in favor of the buyer is an often unseen ray of sunshine in the car buying process.

Customer Satisfaction PledgeNot Applied To Me

My initial contact with Shorkey Jeep was via the internet with a follow-up phone call from the internet sales section to explain some processes and we came to an agreement as to what the cost should be for a certain vehicle on the lot. I made an appointment to have my trade-in appraised and was ensured a minimum cost for the trade-in through their web sites pre-approved estimate application. The following day I met with the Salesperson, who was very friendly though she admitted being new and not having a lot of knowledge about the vehicle I was looking at. The vehicle was brought out and we took at test drive while my trade-in was appraised. Upon my return I was introduced to the sales manager who told me what he appraised my trade-in at, well below what their web site had estimated. My trade-in was a pristine sport car with zero issues and low mileage. It couldnt have been a bad trade-in since it has re-sold in less than three weeks. So I mentioned about the conversation with the internet sales representative and was basically told she is not a salesman but he would consider the estimate. We finally agreed on an amount slightly above the internet sales persons amount. The next step; bartering on the vehicle price and though I pointed out the dollar amount discuss with the internet rep I was informed that must have been another vehicle and the price on-line was with all discounts already added in. Funny how the internet knew I was a retired veteran and had already subtracted that additional discount ($500). I should have walked but I really wanted this particular vehicle and had driven 100 miles to look at so we moved forward after agreeing on a price. I purchased the 2014 Jeep Trailhawk only to find out two days later the car had an open recall. When I was notified I was told to bring it into Shorkey and it would be inspected/repaired at no cost. I live over 100 miles from the dealer so I checked with a local Jeep dealer and they couldnt get it in for over two weeks. I contacted Jeep HQ to ensure the vehicle was safe to drive and they would not ensure the vehicle was safe to drive; so I didnt. I informed the sales manager of the issue and he tried to get me to drive it to back to the dealership or to another dealership 30 miles away to have it fixed. I am supposed to take vacation days off work to get the problem that should have been fixed months before I bought the car; I think not. Finally a driver was sent to pick the car up, driven back to Shorkey, inspected and a part was replaced and then returned to me! Total time that I was without my new vehicle was five days and the car had 200 more miles placed on it to be repaired. The entire process has left a bitter taste in my mouth regarding the dealership and its promise of personal commitment to our customers and no games pricing policy!

Didn't Care!!

This dealer could have sold the 2012 White Convertible Camaro that is still on their website at another one of their dealerships. Drove an hour for them to tell me they could give me $5k less than my trade in was worth because "We already came down on the price of this car." Not my fault YOU cannot sell this car- now I see why! Not even a call to see what they could do to sell the car (it really wasn't much). You did me a favor, we found a nicer 2011 Camaro with 1000 miles at a dealership that knows how to treat customers instead of Katie making fancy commercials!!

Jim Shorkey auto

Our Sale person (Sarah) was very helpful and friendly.

Jim Shorkey's sales consultant: SARA ROMONOSKY

I'm just getting back home from a deployment in Afghanistan and was just browsing around to get some ideas for a newer vehicle. Withing five minutes of arriving to Jim Shorkey, Sara Romonosky (Romo) was walking outside, moving with a purpose to help assist. My eyes were gazed on a particular car so we took it for a test drive. I did purchase the car and the whole process went smooth. Sara Romo was and is a very generous and easy going person and a great sales consultant. She made the process easy and enjoyable. She deserves an applause. Thanks again Sara! P.S Romo is more catchy.

2014 Chrysler T&C

I started the process on the internet. Made an appointment to test drive the T&C and see salesman, Tony Brooks. He was fantastic, knowledgeable and polite. There was no pressure or stress to buy what so ever with him or the dealership. They met their selling price that was quoted to me and gave me a fair trade-in value on my car. The T&C was detailed before driving away and it looked awesome! The whole process of buying the new car was by far the easiest and pressure free deal that I have ever experienced.

4 hours of wasted time

I visited the Jim Shorkey Jeep dealership in Irwin, PA (an hour and 20 mins away from where I live) after doing research and reading mostly positive reviews. The reviews could not have been more wrong. After exchanging emails with the dealership for a couple days, I was feeling pretty good going into the ordeal. Upon arrival at the dealership, I was introduced to the salesman Matt Kramer after waiting approximately 15 minutes. After telling Matt which Jeep I was interested in, he left to start the appraisal on my trade-in. He then returned to tell me that they could not locate the exact Jeep I was interested in and that we could test drive another Jeep that was basically the same. The test drive went fine. Once we returned to the dealership, Matt gave me the results of my appraisal, which was almost $5K below the blue book value. He then informed me that I was upside down on my current loan (this should not have been a surprise, I was upfront about this from my very first conversation with the dealership). He then told me what the price of the Jeep was, which was $3K more than advertised on the dealership website. The explanation he provided was that I didnt qualify for any of the rebates because I wasnt a recent graduate or veteran. He then placed an absurd set of numbers in front of me to demonstrate what he anticipated my monthly payment would be. After I told him that those numbers were absurd and would not work for me, that is when things started to change. He then had me complete a credit application to see what the actual numbers would be. After waiting approximately an hour, he came back to tell me that no bank would finance me without $5K down. Again, I was upfront from the beginning that I was not prepared to make a large down payment on a vehicle. I then asked him to run the numbers on another vehicle that was approximately $10K less than the first vehicle. Again, he disappeared. This time he was gone for approximately 1.5 hours. While I waited in his cubicle for news, I could see my salesman and the finance guy sitting in the finance office laughing and playing on their phones. There was no attempt to keep me apprised of the status of the deal or to discuss what other options were available. Finally, after being at the dealership for a total of almost 4 hours, Matt came to me and simply handed me the keys to my current vehicle and told me they couldnt get the deal to work. No further explanation and absolutely no attempt to offer me additional options. This was not my first vehicle purchase and I have never seen a dealership/salesman that was uninterested in making the deal work. Although completely dumbfounded at what had just occurred, while I was still in the dealership parking lot, I completed a credit application for a nearby Chevy dealership and immediately received a phone call asking me to stop by. An hour and a half later (including test driving 2 vehicles), I was pulling off the Chevy dealership in a brand new SUV. The real kicker is that my new Chevy was more expensive than the second Jeep that the Jeep dealership couldnt make work and the Chevy was financed through the exact same bank that Jeep claimed would not offer me financing. The Chevy dealership also offered me full blue book value for my trade-in. While I certainly appreciate the free cookies and coffee offered by Jim Shorkey, the snacks are apparently a distraction from the poor customer service. This dealership definitely lost me as a customer. While I fully understand that the purchase and financing of a vehicle is complicated and sometimes just doesnt work, the lack of interest showed by this dealership and the salesman was astounding to me. Thank god for Kenny Ross Chevy!

Disappointing - Don't be fooled by the free cookies

I visited the Jim Shorkey Jeep dealership in Irwin, PA (an hour and 20 mins away from where I live) after doing research and reading mostly positive reviews. The reviews could not have been more wrong. After exchanging emails with the dealership for a couple days, I was feeling pretty good going into the ordeal. Upon arrival at the dealership, I was introduced to the salesman Matt Kramer after waiting approximately 15 minutes. After telling Matt which Jeep I was interested in, he left to start the appraisal on my trade-in. He then returned to tell me that they could not locate the exact Jeep I was interested in and that we could test drive another Jeep that was basically the same. The test drive went fine. Once we returned to the dealership, Matt gave me the results of my appraisal, which was almost $5K below the blue book value. He then informed me that I was upside down on my current loan (this should not have been a surprise, I was upfront about this from my very first conversation with the dealership). He then told me what the price of the Jeep was, which was $3K more than advertised on the dealership website. The explanation he provided was that I didnt qualify for any of the rebates because I wasnt a recent graduate or veteran. He then placed an absurd set of numbers in front of me to demonstrate what he anticipated my monthly payment would be. After I told him that those numbers were absurd and would not work for me, that is when things started to change. He then had me complete a credit application to see what the actual numbers would be. After waiting approximately an hour, he came back to tell me that no bank would finance me without $5K down. Again, I was upfront from the beginning that I was not prepared to make a large down payment on a vehicle. I then asked him to run the numbers on another vehicle that was approximately $10K less than the first vehicle. Again, he disappeared. This time he was gone for approximately 1.5 hours. While I waited in his cubicle for news, I could see my salesman and the finance guy sitting in the finance office laughing and playing on their phones. There was no attempt to keep me apprised of the status of the deal or to discuss what other options were available. Finally, after being at the dealership for a total of almost 4 hours, Matt came to me and simply handed me the keys to my current vehicle and told me they couldnt get the deal to work. No further explanation and absolutely no attempt to offer me additional options. This was not my first vehicle purchase and I have never seen a dealership/salesman that was uninterested in making the deal work. Although completely dumbfounded at what had just occurred, while I was still in the dealership parking lot, I completed a credit application for a nearby Chevy dealership and immediately received a phone call asking me to stop by. An hour and a half later (including test driving 2 vehicles), I was pulling off the Chevy dealership in a brand new SUV. The real kicker is that my new Chevy was more expensive than the second Jeep that the Jeep dealership couldnt make work and the Chevy was financed through the exact same bank that Jeep claimed would not offer me financing. The Chevy dealership also offered me full blue book value for my trade-in. While I certainly appreciate the free cookies and coffee offered by Jim Shorkey, the snacks are apparently a distraction from the poor customer service. This dealership definitely lost me as a customer. While I fully understand that the purchase and financing of a vehicle is complicated and sometimes just doesnt work, the lack of interest showed by this dealership and the salesman was astounding to me. Thank god for Kenny Ross Chevy!

Leasing A 2014 Dodge Dart

Stopped by Jim Shorkey Chrysler on our way from Hermitage, PA to Philadelphia, PA because they had a very large selection of colors and styles that we had researched on-line. Our original intent was to stop by to physically see and compare the variety of colors, packages, and options. Worked with Andy Cooper by phone and Karen Schmidt-Ramsey in person; both were extremely polite and courteous. Turned out we liked what we saw, so we put some money down to hold the vehicle, went on vacation, and after returning from vacation took our old car down for a trade-in. The final monthly payment was great and the amount offered for our trade-in was fair. The dealership was very busy (which I feel is a good sign) and we were treated very well. The finance department has three business managers which keeps things moving with the final paperwork. Overall great experience!

Bait and Switch

I saw an ad on their website for a Limited Journey MSRP 35,500 for lease of $279 with incentives, or $239 with 1000 down and incentives; or EVERYONE qualifies at $297. I called to verify the special as well as e-mails back and forth. Went in for the appt after being there for 1hr we finally got to talking numbers and they acted as they had no idea about the advertisement. Luckily I had printed it and showed it to them. They still kept trying to change things around and basically said they cant honor it. They cant give a Limited for that low of a price maybe an SXT model. But a Limited just isnt possible. It was an advertised special on their website! After much discussion, They tried to offer us a 31,000 vehicle that didnt have all the added options for close to $400 a month far from the advertised special. After 3 hours there I just wanted out . The sales guy said he would get in touch with the GM and see if they could honor the deal. I couldnt believe this, we werent asking for anything crazy we just wanted was advertised. After almost 2 days of not hearing anything (and we left multiple messages with multiple people and before our apt we were receiving multiple calls and e-mails daily) they offered only a specific 28,000 Journey for $389 a month. Again a lesser value car for $100 more a month. Ridiculous. I dont know how a business can get away with such false advertisement and its been days since and the ad is still on their website the monthly payment has changed alittle. But its still advertising the Limited for $279.

Very Please

l purchased my 2013 Kia Soul at the Kia dealership excellent buying experience, very easy, they just got it done for a particularly difficult customer --I was with my father :( -- Was searching for a truck this go round, worked with Justin Felix, he was amazing, no fuss, no muss. Listened to what our wants were and found it. Needless to say walked in on a Saturday morning with only the intent to look, drove out later with a very nice Truck that was exactly what we wanted. Jed in finance was very quick and easy to work with, I don't think I ever made it through the finance process so quickly...EVER!! The service was all around outstanding at the Chrysler Jeep/Dodge dealership in N Huntingdon, and it was a crazy packed house when we were there, but you'd never guess the way they took care of everything. No high pressure sales, no second rate service. I would definitely recommend Shorkey, whether your looking for a new or used vehicle they do a great job and the pricing doesn't feel like you're getting raked over the coals in the process.

Terrible service at every step of the purchase.

Truck was advertised (and priced) as a Laramie. I found out after purchase, it is a lower trimmed SLT. I traded in a truck I still owed money on. They didn't pay it off for over 40 days after purchase, resulting in a negative mark on my credit. They registered the truck incorrectly and sent me a bill for their mistake a few weeks after purchase. Recall on truck wasn't performed before it was sold. Routine maintenance wasn't performed before it was sold. Less than 4000 miles later, tie rod broke (it was the recalled part). Also, less than 4000 miles, clutch is shot. Shorkey touts his "warranty forever". My clutch isn't covered. Mr. Shorkey contacted me and asked for more information about my issues. I sent him a detailed email, with pictures. I sent him a follow up email. It's now over a month later, not a peep in response. Apparently I need to resign myself to the idea that Shorkey is done trying to make this right.

Jesse is WONDERFUL!

Jesse is wonderful and really made my first leasing/buying experience a wonderful one!! I would reccomend Jim Shorkey to any of my family members and/or friends!

They judged my appearance and lost a sale

Went to buy a new Grand Cherokee. Low ball on trade. Came back with higher than advertised payment. I declined and asked for my trade in keys. All of a sudden hostility and smart remarks about not being able to afford what we were looking at. Completely Un professional. Our household is 100k plus income , and we like to wear shorts and t shirts when not working...I will never recommend these guys, nor buy a vehicle there. Wanna be salesman may wanna rethink career choice. If a professional attitude would've been kept I would've bought there, because I really liked the jeep.

I drove over 3 hours for nothing

I called jim shorkey looking for a new jeep patriot. I talked with matt and told him I had a Malibu to trade in. I told him what I had been offered locally and he gave me an OUT THE DOOR PRICE. His price was cheaper. I asked him repeatedly to make sure I could get the jeep for the that price including va tags and taxes.he assured me he could. there dealership was listed wrong on autotrader I didn't know it was 3 and half hours away until I put the address in my GPS I called Matt to tell him look I'm coming but it's a long way away so there better not be any problems or surprises when I get there. he assured me once again there wouldn't. He told me that jessi would be there to take care of me. When I got there the jeep that I wanted was gone. They had same jeep same color different radio for 2000 more. they had other jeep patriots same options different color but they were 1000 dollars higher than what they said. I told them what I would be paying out the door locally in Virginia before I went up there. There price was the same but I would have to come back to Virginia and pay my taxes and tags out of pocket so therefore I would end up spending 1000 more I tried to explain this to them put they cocked an attitude and acted like I was stupid. jessi actually said "matts stupid for giving you that price we can't do that" they kept asking me what the sales rate was in Virginia. I said I think its 3.5 but you should know you sell cars for a living not me. I ended up walking out. matt wouldn't answer his phone but texted me back next day saying he would take off 500 more. I said to him in a text 500 off what my vehicle wasn't even there. he never responded back but had another salesman call me. I told him what happened and that I was willing to pay the same thing I agreed on when I went up there the first time. he said he would call me back. its been two weeks have not heard back. if you want to buy a vehicle from people that lie and waste your time this would be the place to go

Great people to deal with

I am an owner of a 2012 Chrysler Town & Country (bought new). I had a wonderful buying experience and I have never had a bad experience with the service department. Unheard of today. I have two friends that have bought from Jim Shorkey and we all agree. I live in Pittsburgh, PA and it is definitely worth driving to!

best experience ever

Bob Marino was my sales guy from Shorkey who paired me up with exactly what I wanted. My family loves loves loves our Dodge Journey! Bob was very good with listening and picking out what was important to me in a vehicle. He was very down to earth and honest with us. I will be recommending Bob to all friends and family!

Great Place to Buy a Car

I visited Shorkey Jeep in North Huntington to check out the 2014 Jeeps, namely the Patriot. Got a lot of help & information from both the Floor Salesperson (Russ Shively) and the Internet Salesperson (Beth Roboski) during and between visits. They were very responsive in person and via email and helped me find the right vehicle for my needs at a cost I could manage. After a few visits and at least a dozen emails, I eventually purchased a 2014 Patriot Lattitude 4x4. I think both Russ & Beth made the experience very smooth and pleasant.

BUYER BEWARE!!!!!!

If your looking for high pressure sales, and a dealership that could care less about there customers then Jim shorky is the dealership for you....!first and last time i will ever deal with this dealership.Strong arm managers, salesmen that dont return phone calls in a timely manner, and an owner that makes everything sound good but does nothing to actually help you.

I came to Jim Shorkey CDJR to trade in my current vehicle...

I came to Jim Shorkey CDJR to trade in my current vehicle for a new 2014 Ram 1500. Craig was the salesman I worked with when completing this deal, and he was phenomenal. He was very personable, and a joy to work with. I never felt like I was working with a salesperson who was trying to make a quick buck off of me; rather, Craig wanted to make sure I got exactly what I wanted at the best price possible. The vehicle I choose had two things that I wanted to add-on, and the dealership was able to get both of those items installed that very same day. In the past, I dealt with a dealer who could not install a bug shield before I left with the truck, so I had to come back another day (it took them 1 hour and 45 minutes to install a bug shield and update the radio system). At Jim Shorkey, they were able to get the navigation system activated, along with the installation of running boards, the same day I purchased the vehicle. All in all, I had a highly positive experience at this dealership. Even if I did not end up purchasing my new Ram from this dealer, I still would have recommended them based on their hardwork to satisfy their customer.

I was very busy with work but needed and new truck and...

I was very busy with work but needed and new truck and beth helped me to get in the dealer ship. She wasn't pushy at all and a pleasure to deal with and also gave me a awesome sales rep when I finnally got there. It hard to find time when you own your own business to find time. I got there late in the day and didn't realize they where closing in 20 mins and we test drove 3 trucks and then they still did all my paper work and financing! I didn't know that the time was 9 pm when we where finishing, and they never rushed me at all!! I was very impressed and blessed to have such a great family of workers helping me with my first new truck I ever bought new,at 41 years old! I will recommend Jim's dealership to everyone because all the workers care as if it was there dealership! It's a family for real!!!! Thank you thank you !!!

Jim Shorkey Chrysler Dodge Jeep Ram

This dealer is good. They help me to do lot of things about the car. They also help me to fill gas when I left.

We have been "dealing" with this Dealership for...

We have been "dealing" with this Dealership for 2 days now...AWESOME customers service!!!!! Just trying 2 choose which car 2 get~ but they are WONDERFUL with allowing Us 2 take our Time!!! Best place we have EVER "shopped" 4 a car!!!!!!

Outstanding

I can't even believe how much better Jim Shorkey's dealership was than others I've dealt with. My previous experience was with your typical unscrupulous sales team. I was prepared to do battle to defend my budget and get what I was paying for. I was so surprised to find that the folks at Jim Shorkey's worked so hard to make sure I was getting what I needed at the non-negotiable budget figure I had to work with. The facility itself was comfortable, which was a relief since it did take a little time to make the deal. I bought a used car that needed a few minor repairs. One required a part to be ordered. I honestly thought I was going to drive the car off the lot and never hear from them again, but to my amazement, a week later I got a call that the part was in. They estimated it would take an hour to do the repair and it actually only took an hour. Then today I got a call from their service department reminding me that daylight savings was coming and asking if I needed any help changing the clock in my new vehicle. Seriously. I am stunned at the level of customer service at Jim Shorkey's.

This dealer has been the best dealer I have ever dealt...

This dealer has been the best dealer I have ever dealt with. Prior to buy my new wrangler from them I was at other dealers looking. Jim Shorkey gave me the best offer on my trade-in and finance offer. Chris Herrod was the gentleman I dealt with and was very helpful and professional. He took care of everything I asked for and then some. He put no pressure on me the whole time I was at the dealership. The dealership as a whole really seemed to care about making sure I was happy. I will be back in the future and will refer them to friends as well.

Service

Just purchased a vehicle (from a different dealership) and the engine light came on for the third time in three weeks.Took it to my dealership the first time. The light came back on within 3 days. I brought it to you being that my dealership couldn't take me for 3 days. I can't express how caring and courteous your staff was. The problem has been fixed and I an one happy customer.

We where told this was going to be painless and as easy...

We where told this was going to be painless and as easy as possible. (WRONG)The old back and forth ploy. Went to see van and was told they sold it day before ??? Low ball on trade and just not a very good experience. WE where told that they want us to refer others to buy from them but again this is not going to happen. If your going to buy here get your ducks in a row and eat a big meal and be prepared.

I have been buying vehicles for years, and every time I...

I have been buying vehicles for years, and every time I buy a vehicle I always get a headaches. Not this time. I want a certain type of truck and they didn't have what I wanted I new the another dealership had it, they got it for me the same day that I told them about it. My payment was little less then I want to be. Most if the time your payment is more than you wanted to be. And they gave me a good price for my trade in. You want be sorry for buying a vehicle from Jim shorke